Period
to 22 September 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 22 September 2020 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
22 Sep 2020
Same period 2019 Same period 2018
Rank 664 922 1003
Rank change year-on-year +258 +81 -64
Permanent jobs citing ISO/IEC 20000 43 160 170
As % of all permanent jobs advertised in the UK 0.086% 0.12% 0.10%
As % of the Quality Assurance & Compliance category 0.72% 0.86% 0.78%
Number of salaries quoted 28 131 123
Median annual salary £60,000 £46,000 £47,500
Median salary % change year-on-year +30.43% -3.16% +5.56%
10th Percentile £39,700 £27,750 £25,000
90th Percentile £92,250 £63,750 £75,000
UK excluding London median annual salary £60,000 £45,734 £37,500
% change year-on-year +31.19% +21.96% +7.14%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 5,946 18,506 21,885
As % of all permanent IT jobs advertised in the UK 11.94% 13.30% 13.14%
Number of salaries quoted 4,599 13,669 16,628
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - -
10th Percentile £31,250 £28,000 £28,500
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 22 September 2020.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 22 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +285 42 £60,000 +27.66% 13
UK excluding London +238 39 £60,000 +31.19% 9
South East +204 15 £63,750 +38.59% 3
Midlands +157 15 £49,500 -3.41% 1
West Midlands +109 14 £42,000 -18.05%
South West +68 7 £60,000 +41.18% 3
London +228 3 £76,250 +55.61% 5
Work from Home +52 3 £76,000 +52.00% 1
North of England +188 2 £38,500 -3.75%
North West +129 2 £38,500 -12.00%
East Midlands - 1 £77,500 - 1

For the 6 months to 22 September 2020, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 32 (74.42%) ISO/IEC 27001
2 17 (39.53%) ITIL
3 14 (32.56%) Service Management
3 14 (32.56%) Finance
3 14 (32.56%) VMware
4 13 (30.23%) Risk Management
4 13 (30.23%) Firewall
4 13 (30.23%) Problem Management
5 12 (27.91%) VMware Infrastructure
5 12 (27.91%) Information Security
5 12 (27.91%) Change Management
5 12 (27.91%) VPN
5 12 (27.91%) Microsoft
5 12 (27.91%) Azure
5 12 (27.91%) IT Audit
6 11 (25.58%) Problem-Solving
6 11 (25.58%) Citrix
6 11 (25.58%) ITSM
7 10 (23.26%) Sophos
7 10 (23.26%) Windows
7 10 (23.26%) MS Exchange
7 10 (23.26%) NFS
7 10 (23.26%) Backup Exec
7 10 (23.26%) PowerShell
7 10 (23.26%) BS25999
7 10 (23.26%) iSCSI
7 10 (23.26%) Server Management
7 10 (23.26%) Hyper-V
7 10 (23.26%) XenApp
7 10 (23.26%) XenDesktop

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (23.26%) Exchange Server 2013
1 10 (23.26%) MS Exchange
2 3 (6.98%) SharePoint
Applications
1 2 (4.65%) Microsoft PowerPoint
2 1 (2.33%) InfoPath
2 1 (2.33%) Microsoft Excel
2 1 (2.33%) Microsoft Office
Business Applications
1 2 (4.65%) Remedy ITSM
Cloud Services
1 12 (27.91%) Azure
2 10 (23.26%) Office 365
3 1 (2.33%) AWS
3 1 (2.33%) Boomi
3 1 (2.33%) SaaS
Communications & Networking
1 13 (30.23%) Firewall
2 12 (27.91%) VPN
3 10 (23.26%) iSCSI
4 3 (6.98%) DNS
4 3 (6.98%) Internet
5 2 (4.65%) Anycast
5 2 (4.65%) BGP
5 2 (4.65%) Cisco IOS
5 2 (4.65%) Ethernet
5 2 (4.65%) IPsec
5 2 (4.65%) Multicast
5 2 (4.65%) SNMP
5 2 (4.65%) TCP/IP
5 2 (4.65%) WAN
6 1 (2.33%) LAN
6 1 (2.33%) Network Security
General
1 14 (32.56%) Finance
2 6 (13.95%) Public Sector
3 3 (6.98%) Telecoms
4 2 (4.65%) Electronics
4 2 (4.65%) Manufacturing
4 2 (4.65%) Marketing
4 2 (4.65%) Retail
5 1 (2.33%) Aerospace
5 1 (2.33%) Banking
5 1 (2.33%) French Language
5 1 (2.33%) German Language
5 1 (2.33%) Italian Language
5 1 (2.33%) Legal
Job Titles
1 10 (23.26%) Analyst
1 10 (23.26%) Infrastructure Support
2 7 (16.28%) Audit Consultant
2 7 (16.28%) Consultant
2 7 (16.28%) IT Audit Consultant
2 7 (16.28%) IT Consultant
3 6 (13.95%) Citrix Support
3 6 (13.95%) Infrastructure Analyst
3 6 (13.95%) Infrastructure Support Analyst
3 6 (13.95%) Support Analyst
4 4 (9.30%) Citrix Specialist
4 4 (9.30%) Citrix Support Specialist
4 4 (9.30%) Infrastructure Specialist
4 4 (9.30%) Infrastructure Support Specialist
4 4 (9.30%) ITIL Manager
4 4 (9.30%) Service Manager
4 4 (9.30%) Support Specialist
5 3 (6.98%) IT Support
5 3 (6.98%) ITIL Service Manager
5 3 (6.98%) Security Officer
Libraries, Frameworks & Software Standards
1 1 (2.33%) Middleware
1 1 (2.33%) REST
1 1 (2.33%) SOAP
1 1 (2.33%) Web Services
Miscellaneous
1 10 (23.26%) Enterprise Storage
2 7 (16.28%) Management Information System
2 7 (16.28%) SWIFT
3 4 (9.30%) Driving Licence
4 2 (4.65%) Analytical Skills
5 1 (2.33%) Cyberthreat
5 1 (2.33%) Internet of Things
5 1 (2.33%) PKI
5 1 (2.33%) Replication
5 1 (2.33%) Self-Motivation
5 1 (2.33%) Virtual Team
Operating Systems
1 10 (23.26%) Windows
1 10 (23.26%) Windows Server
2 2 (4.65%) Linux
2 2 (4.65%) Red Hat Enterprise Linux
Processes & Methodologies
1 17 (39.53%) ITIL
2 14 (32.56%) Service Management
3 13 (30.23%) Problem Management
3 13 (30.23%) Risk Management
4 12 (27.91%) Change Management
4 12 (27.91%) Information Security
4 12 (27.91%) IT Audit
5 11 (25.58%) ITSM
5 11 (25.58%) Problem-Solving
6 10 (23.26%) Line Management
6 10 (23.26%) Process Improvement
6 10 (23.26%) Server Management
7 9 (20.93%) Internal Audit
8 8 (18.60%) GAP Analysis
9 7 (16.28%) Business Continuity
9 7 (16.28%) Service Delivery
10 5 (11.63%) Agile Software Development
10 5 (11.63%) Decision-Making
10 5 (11.63%) Disaster Recovery
10 5 (11.63%) IT Governance
Programming Languages
1 10 (23.26%) PowerShell
Qualifications
1 3 (6.98%) ITIL Certification
1 3 (6.98%) Security Cleared
2 2 (4.65%) SC Cleared
3 1 (2.33%) CEH
3 1 (2.33%) CFCE
3 1 (2.33%) CISSP
3 1 (2.33%) GCED
3 1 (2.33%) GCFA
3 1 (2.33%) GCIA
3 1 (2.33%) GCIH
3 1 (2.33%) GIAC
3 1 (2.33%) GREM
3 1 (2.33%) OSCP
3 1 (2.33%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 32 (74.42%) ISO/IEC 27001
2 10 (23.26%) BS25999
3 8 (18.60%) NIST
4 7 (16.28%) ISAE 3402
4 7 (16.28%) ISO 9001
4 7 (16.28%) PCI DSS
5 5 (11.63%) SLA
6 3 (6.98%) ISO 9000
7 1 (2.33%) COBIT
7 1 (2.33%) Cyber Essentials
7 1 (2.33%) GDPR
7 1 (2.33%) HMG Security Policy Framework
7 1 (2.33%) ISO 22301
7 1 (2.33%) QA
System Software
1 12 (27.91%) VMware Infrastructure
2 10 (23.26%) BitLocker
2 10 (23.26%) Hyper-V
2 10 (23.26%) NFS
2 10 (23.26%) XenApp
2 10 (23.26%) XenDesktop
3 1 (2.33%) Active Directory
Systems Management
1 10 (23.26%) Backup Exec
2 1 (2.33%) CSIRT
Vendors
1 14 (32.56%) VMware
2 12 (27.91%) Microsoft
3 11 (25.58%) Citrix
4 10 (23.26%) Sophos
4 10 (23.26%) Veeam
5 3 (6.98%) Cisco
6 2 (4.65%) BMC
6 2 (4.65%) Capita
6 2 (4.65%) Dell
6 2 (4.65%) Juniper
6 2 (4.65%) Remedy
6 2 (4.65%) SAP
7 1 (2.33%) Google
7 1 (2.33%) HP
7 1 (2.33%) ServiceNow
7 1 (2.33%) Splunk