Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 983 956 941
Rank change year-on-year -27 -15 +76
Permanent jobs citing ISO/IEC 20000 169 245 293
As % of all permanent IT jobs advertised in the UK 0.10% 0.14% 0.15%
As % of the Quality Assurance & Compliance category 0.79% 1.13% 1.17%
Number of salaries quoted 117 185 177
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £24,750 £29,150
90th Percentile £78,750 £68,250 £75,000
UK excluding London median annual salary £35,000 £35,750 £44,500
% change year-on-year -2.10% -19.66% -1.11%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 21,464 21,680 24,989
As % of all permanent IT jobs advertised in the UK 13.12% 12.44% 13.08%
Number of salaries quoted 16,287 16,082 19,745
UK median annual salary £50,000 £50,000 £50,000
10th Percentile £28,000 £27,500 £27,500
90th Percentile £80,000 £77,500 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 21 October 2018.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 167 £45,000 - 10
UK excluding London -15 120 £35,000 -2.10% 8
London +8 47 £58,750 +30.56% 4
South East -1 34 £38,750 +21.09% 2
South West +5 29 £35,000 -27.08%
North of England +42 27 £45,000 +25.00%
Midlands +12 25 £32,500 +18.18% 2
West Midlands +17 23 £32,500 +27.45% 2
Yorkshire +24 14 £52,500 +90.91%
North West +16 12 £40,000 -27.08%
East of England +15 4 £70,000 +16.67% 2
East Midlands -4 2 £55,000 +42.86%
North East -10 1 £31,250 -12.59%
Scotland - 1 £26,500 - 2

For the 6 months to 21 October 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 129 (76.33%) ITIL
2 73 (43.20%) ISO/IEC 27001
3 66 (39.05%) Service Management
4 58 (34.32%) Microsoft
5 55 (32.54%) Service Delivery
6 54 (31.95%) SLA
7 53 (31.36%) Windows
8 44 (26.04%) ISO 9001
9 41 (24.26%) Problem Management
10 39 (23.08%) Finance
11 35 (20.71%) Incident Management
12 34 (20.12%) SQL
12 34 (20.12%) ITIL V3
13 31 (18.34%) VMware
13 31 (18.34%) Security Cleared
14 29 (17.16%) SC Cleared
15 28 (16.57%) Microsoft Azure
15 28 (16.57%) Presales
15 28 (16.57%) Linux
16 26 (15.38%) ITSM
16 26 (15.38%) Management Information System
16 26 (15.38%) Problem-Solving
17 25 (14.79%) Risk Management
18 24 (14.20%) SQL Server
18 24 (14.20%) Continuous Improvement
19 23 (13.61%) Cisco
19 23 (13.61%) Degree
20 22 (13.02%) Agile Software Development
20 22 (13.02%) QA
21 21 (12.43%) PCI DSS

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.69%) SharePoint
2 9 (5.33%) MS Exchange
3 8 (4.73%) Oracle SOA Suite
4 7 (4.14%) Apache Solr
4 7 (4.14%) Elasticsearch
5 6 (3.55%) IIS
6 4 (2.37%) Skype for Business
Applications
1 11 (6.51%) Microsoft Excel
2 8 (4.73%) Microsoft Office
3 5 (2.96%) Microsoft PowerPoint
4 4 (2.37%) Microsoft Project
5 2 (1.18%) Simulink
Business Applications
1 9 (5.33%) assyst
2 7 (4.14%) Sentinel
3 5 (2.96%) Remedy ITSM
Cloud Services
1 28 (16.57%) Microsoft Azure
2 18 (10.65%) Amazon AWS
3 13 (7.69%) Office 365
4 10 (5.92%) SaaS
5 5 (2.96%) IaaS
6 3 (1.78%) PaaS
Communications & Networking
1 17 (10.06%) Firewall
2 14 (8.28%) LAN
2 14 (8.28%) Unified Communications
2 14 (8.28%) WAN
3 12 (7.10%) TCP/IP
4 10 (5.92%) Intranet
5 8 (4.73%) Internet
5 8 (4.73%) Wi-Fi
6 7 (4.14%) NAS
6 7 (4.14%) SAN
7 6 (3.55%) Broadband
7 6 (3.55%) Network Security
7 6 (3.55%) Wireless
8 4 (2.37%) Skype
9 3 (1.78%) DHCP
9 3 (1.78%) DNS
9 3 (1.78%) PABX
9 3 (1.78%) VPN
10 2 (1.18%) DSL
10 2 (1.18%) VoIP
Database & Business Intelligence
1 24 (14.20%) SQL Server
2 12 (7.10%) Relational Database
3 10 (5.92%) PostgreSQL
4 8 (4.73%) Amazon Aurora
5 3 (1.78%) GIS
6 2 (1.18%) Amazon RDS
6 2 (1.18%) BusinessObjects
6 2 (1.18%) Data Warehouse
6 2 (1.18%) MongoDB
6 2 (1.18%) MySQL
6 2 (1.18%) NoSQL
6 2 (1.18%) Power BI
6 2 (1.18%) Spotfire
6 2 (1.18%) SQL Server Reporting Services
7 1 (0.59%) SQL Server 2008
General
1 39 (23.08%) Finance
2 14 (8.28%) Retail
3 13 (7.69%) Banking
4 10 (5.92%) Telecoms
5 9 (5.33%) International Banking
6 6 (3.55%) French Language
6 6 (3.55%) German Language
6 6 (3.55%) Legal
6 6 (3.55%) Spanish Language
7 2 (1.18%) Automotive
7 2 (1.18%) Local Government
8 1 (0.59%) Advertising
8 1 (0.59%) Back Office
8 1 (0.59%) Billing
8 1 (0.59%) Electronics
8 1 (0.59%) Law
Job Titles
1 33 (19.53%) Analyst
2 31 (18.34%) Service Manager
3 25 (14.79%) Delivery Manager
3 25 (14.79%) Services Delivery Manager
4 23 (13.61%) Support Engineer
5 17 (10.06%) Consultant
6 14 (8.28%) IT Manager
7 13 (7.69%) Compliance Officer
7 13 (7.69%) ITIL Manager
7 13 (7.69%) ITIL Service Manager
8 12 (7.10%) Security Analyst
8 12 (7.10%) Security Compliance Officer
8 12 (7.10%) Security Officer
8 12 (7.10%) Service Analyst
9 11 (6.51%) Service Desk Analyst
10 10 (5.92%) Administrator
10 10 (5.92%) Architect
10 10 (5.92%) Cloud Consultant
10 10 (5.92%) Windows Engineer
11 9 (5.33%) Information Officer
Libraries, Frameworks & Software Standards
1 10 (5.92%) Web Services
2 8 (4.73%) XML
3 7 (4.14%) Elastic Stack
3 7 (4.14%) Lucene
4 6 (3.55%) JSF
4 6 (3.55%) Middleware
4 6 (3.55%) Spring
5 3 (1.78%) CSS
6 2 (1.18%) Django
6 2 (1.18%) HTML
7 1 (0.59%) J2EE
Miscellaneous
1 26 (15.38%) Management Information System
2 17 (10.06%) Data Centre
2 17 (10.06%) Self-Motivation
3 12 (7.10%) Analytical Skills
3 12 (7.10%) Computer Science
4 11 (6.51%) Driving Licence
5 9 (5.33%) Public Cloud
5 9 (5.33%) Video Conferencing
6 8 (4.73%) Client/Server
6 8 (4.73%) Replication
7 7 (4.14%) Blog
7 7 (4.14%) CESG
7 7 (4.14%) Freedom of Information
8 6 (3.55%) CMDB
8 6 (3.55%) Embedded Systems
8 6 (3.55%) Enterprise Software
9 4 (2.37%) Enterprise Cloud
9 4 (2.37%) Greenfield Project
9 4 (2.37%) Virtual Team
10 3 (1.78%) Mobile App
Operating Systems
1 53 (31.36%) Windows
2 28 (16.57%) Linux
3 21 (12.43%) Windows Server
4 11 (6.51%) Unix
5 4 (2.37%) Windows 10
5 4 (2.37%) Windows XP
6 3 (1.78%) Solaris
6 3 (1.78%) Windows 2000
7 2 (1.18%) Android
7 2 (1.18%) Windows Server 2003
7 2 (1.18%) Windows Server 2008
8 1 (0.59%) Apple iOS
8 1 (0.59%) Windows 7
8 1 (0.59%) Windows Phone
8 1 (0.59%) Windows Phone 7
8 1 (0.59%) Windows Server 2012
Processes & Methodologies
1 129 (76.33%) ITIL
2 66 (39.05%) Service Management
3 55 (32.54%) Service Delivery
4 41 (24.26%) Problem Management
5 35 (20.71%) Incident Management
6 34 (20.12%) ITIL V3
7 28 (16.57%) Presales
8 26 (15.38%) ITSM
8 26 (15.38%) Problem-Solving
9 25 (14.79%) Risk Management
10 24 (14.20%) Continuous Improvement
11 22 (13.02%) Agile Software Development
12 21 (12.43%) Information Security
13 20 (11.83%) Configuration Management
13 20 (11.83%) Stakeholder Management
14 17 (10.06%) Change Management
14 17 (10.06%) Project Management
15 16 (9.47%) Migration
16 14 (8.28%) Open Source
17 13 (7.69%) Mentoring
Programming Languages
1 34 (20.12%) SQL
2 13 (7.69%) Java
3 12 (7.10%) Python
4 10 (5.92%) PL/SQL
4 10 (5.92%) T-SQL
5 6 (3.55%) C
6 3 (1.78%) Shell Script
7 2 (1.18%) C++
7 2 (1.18%) JavaScript
7 2 (1.18%) MATLAB
7 2 (1.18%) VBScript
8 1 (0.59%) VB
Qualifications
1 31 (18.34%) Security Cleared
2 29 (17.16%) SC Cleared
3 23 (13.61%) Degree
4 15 (8.88%) CISM
4 15 (8.88%) CISSP
5 13 (7.69%) CISA
5 13 (7.69%) ITIL Certification
6 10 (5.92%) DV Cleared
6 10 (5.92%) Microsoft Certification
7 8 (4.73%) BPSS Clearance
7 8 (4.73%) MBA
7 8 (4.73%) MCSE
8 7 (4.14%) MCP
9 6 (3.55%) Computer Science Degree
9 6 (3.55%) Master's Degree
10 4 (2.37%) CCNA
10 4 (2.37%) Cisco Certification
10 4 (2.37%) DBS Check
11 3 (1.78%) CESG Certified Professional
11 3 (1.78%) GIAC
Quality Assurance & Compliance
1 73 (43.20%) ISO/IEC 27001
2 54 (31.95%) SLA
3 44 (26.04%) ISO 9001
4 22 (13.02%) QA
5 21 (12.43%) PCI DSS
6 15 (8.88%) ISO 14001
7 12 (7.10%) Cyber Essentials
7 12 (7.10%) Cyber Essentials PLUS
8 5 (2.96%) ISO 22301
9 2 (1.18%) COBIT
9 2 (1.18%) COSO
9 2 (1.18%) ISO 31000
9 2 (1.18%) PMO
10 1 (0.59%) BS25999
10 1 (0.59%) Disclosure Scotland
10 1 (0.59%) GDPR
System Software
1 21 (12.43%) VMware Infrastructure
2 12 (7.10%) Active Directory
2 12 (7.10%) Hyper-V
3 7 (4.14%) Docker
4 6 (3.55%) Firmware
5 2 (1.18%) Virtual Machines
6 1 (0.59%) Microsoft App-V
6 1 (0.59%) Terminal Server
6 1 (0.59%) Virtual Servers
6 1 (0.59%) vSphere
Systems Management
1 8 (4.73%) Ansible
1 8 (4.73%) Opscode Chef
1 8 (4.73%) Puppet
1 8 (4.73%) SCCM
1 8 (4.73%) Terraform
2 1 (0.59%) Cisco CUCM
Vendors
1 58 (34.32%) Microsoft
2 31 (18.34%) VMware
3 23 (13.61%) Cisco
4 18 (10.65%) Oracle
5 17 (10.06%) Citrix
6 6 (3.55%) Remedy
6 6 (3.55%) ServiceNow
7 5 (2.96%) BMC
8 4 (2.37%) Tableau
9 3 (1.78%) Dell
9 3 (1.78%) Nortel
9 3 (1.78%) Panasonic
9 3 (1.78%) Red Box
9 3 (1.78%) Siemens
9 3 (1.78%) SolarWinds
10 2 (1.18%) IBM
10 2 (1.18%) MicroStrategy
11 1 (0.59%) Fortinet
11 1 (0.59%) MobileIron
11 1 (0.59%) Sophos