Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 966 969 983
Rank change year-on-year +3 +14 -45
Permanent jobs citing ISO/IEC 20000 217 257 328
As % of all permanent IT jobs advertised in the UK 0.12% 0.14% 0.15%
As % of the Quality Assurance & Compliance category 0.95% 1.04% 1.18%
Number of salaries quoted 169 149 283
UK median annual salary £45,000 £45,000 £48,500
Median salary % change year-on-year - -7.22% +14.12%
10th Percentile £25,000 £29,150 £28,000
90th Percentile £69,000 £73,750 £71,449
UK excluding London median annual salary £40,000 £44,500 £47,500
% change year-on-year -10.11% -6.32% +18.75%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22834 24645 27722
As % of all permanent IT jobs advertised in the UK 12.64% 12.96% 12.85%
Number of salaries quoted 17126 19487 21908
UK median annual salary £50,000 £49,000 £46,000
Median salary % change year-on-year +2.04% +6.52% +2.22%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 22 November 2017.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 209 £45,000 - 16
UK excluding London -36 142 £40,000 -10.11% 14
London +27 66 £45,000 -20.00% 2
South East +24 45 £38,500 -9.41% 4
Midlands -25 33 £29,500 -50.83% 3
West Midlands -54 29 £26,500 -55.83% 2
North of England -1 28 £39,500 -1.25% 5
South West +15 25 £48,000 +6.67%
Yorkshire +24 16 £33,750 -6.25% 3
East of England +10 11 £60,000 +9.09% 2
North West -22 8 £55,000 +22.22% 1
East Midlands +41 4 £42,500 - 1
North East - 4 £42,250 - 1

For the 6 months to 22 November 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ISO/IEC 20000.

1 159 (73.27%) ITIL
2 115 (53.00%) Service Management
3 76 (35.02%) ISO/IEC 27001
4 71 (32.72%) ISO 9001
5 65 (29.95%) Service Delivery
6 55 (25.35%) SLA
7 50 (23.04%) Windows
8 41 (18.89%) Information Security
9 40 (18.43%) ITIL V3
10 39 (17.97%) Continuous Improvement
11 38 (17.51%) Microsoft
12 34 (15.67%) Configuration Management
13 32 (14.75%) Project Management
13 32 (14.75%) Banking
14 31 (14.29%) International Banking
15 30 (13.82%) Linux
15 30 (13.82%) Security Cleared
16 27 (12.44%) Oracle
17 26 (11.98%) SQL
17 26 (11.98%) Change Management
18 25 (11.52%) PCI DSS
19 24 (11.06%) SC Cleared
19 24 (11.06%) VMware
19 24 (11.06%) Active Directory
20 23 (10.60%) Management Information System
20 23 (10.60%) Analytical Skills
21 22 (10.14%) Process Improvement
21 22 (10.14%) ITSM
21 22 (10.14%) Lotus
21 22 (10.14%) IBM Notes

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.14%) IBM Notes
2 9 (4.15%) MS Exchange
3 7 (3.23%) Oracle SOA Suite
4 5 (2.30%) Apache
5 4 (1.84%) IIS
6 1 (0.46%) Oracle Application Server
6 1 (0.46%) Skype for Business
6 1 (0.46%) WebLogic
Applications
1 2 (0.92%) AutoCAD
2 1 (0.46%) Microsoft Excel
2 1 (0.46%) Microsoft Office
2 1 (0.46%) MS Visio
Business Applications
1 11 (5.07%) assyst
2 2 (0.92%) Sentinel
3 1 (0.46%) Oracle Assets
3 1 (0.46%) Oracle EBS
3 1 (0.46%) Oracle ERP
3 1 (0.46%) Oracle Payables
3 1 (0.46%) Oracle Receivables
3 1 (0.46%) Remedy ITSM
Cloud Services
1 9 (4.15%) Office 365
1 9 (4.15%) SaaS
2 8 (3.69%) Amazon AWS
3 7 (3.23%) Microsoft Azure
4 5 (2.30%) Cloud Computing
5 1 (0.46%) Google Drive
Communications & Networking
1 17 (7.83%) Firewall
2 7 (3.23%) TCP/IP
3 5 (2.30%) LAN
3 5 (2.30%) SMS
4 4 (1.84%) MPLS
4 4 (1.84%) WAN
4 4 (1.84%) Wireless
5 2 (0.92%) FTP
5 2 (0.92%) Internet
5 2 (0.92%) PuTTY
5 2 (0.92%) VPN
5 2 (0.92%) WebEx
6 1 (0.46%) DHCP
6 1 (0.46%) DNS
6 1 (0.46%) Intranet
6 1 (0.46%) PABX
6 1 (0.46%) Unified Communications
6 1 (0.46%) WLAN
Database & Business Intelligence
1 20 (9.22%) SQL Server
2 9 (4.15%) Oracle Database
3 7 (3.23%) MySQL
3 7 (3.23%) PostgreSQL
4 6 (2.76%) Informix
5 2 (0.92%) SQL Server 2000
5 2 (0.92%) SQL Server 2005
5 2 (0.92%) SQL Server 2008
5 2 (0.92%) SQL Server 2012
6 1 (0.46%) Azure SQL Database
6 1 (0.46%) BusinessObjects
6 1 (0.46%) Data Warehouse
6 1 (0.46%) Oracle Database 10g
6 1 (0.46%) Oracle Database 11g
6 1 (0.46%) Oracle Database 12c
Development Applications
1 2 (0.92%) Git (software)
1 2 (0.92%) Subversion
2 1 (0.46%) Jenkins
2 1 (0.46%) Oracle APEX
General
1 32 (14.75%) Banking
2 31 (14.29%) International Banking
3 20 (9.22%) Finance
4 18 (8.29%) Retail
5 11 (5.07%) Telecoms
6 10 (4.61%) Legal
7 6 (2.76%) Manufacturing
8 1 (0.46%) Electronics
8 1 (0.46%) Local Government
8 1 (0.46%) Marketing
Job Titles
1 58 (26.73%) Analyst
2 44 (20.28%) Service Analyst
3 42 (19.35%) Service Desk Analyst
4 36 (16.59%) Security Analyst
5 30 (13.82%) Administrator
5 30 (13.82%) Security Administrator
5 30 (13.82%) Service Desk Administrator
6 26 (11.98%) Service Manager
7 18 (8.29%) Architect
8 17 (7.83%) Support Engineer
9 14 (6.45%) IT Manager
10 12 (5.53%) Data Centre Engineer
11 11 (5.07%) 2nd Line Support
11 11 (5.07%) Banking Analyst
11 11 (5.07%) Monitoring Engineer
12 10 (4.61%) 2nd Line Engineer
12 10 (4.61%) 2nd Line Support Engineer
12 10 (4.61%) IT Analyst
13 9 (4.15%) Compliance Officer
13 9 (4.15%) Support Analyst
Libraries, Frameworks & Software Standards
1 12 (5.53%) XML
2 8 (3.69%) Middleware
2 8 (3.69%) WebCenter
3 7 (3.23%) JSF
3 7 (3.23%) Spring
4 1 (0.46%) HTML
4 1 (0.46%) LAMP
4 1 (0.46%) LAPP Stack
Miscellaneous
1 23 (10.60%) Analytical Skills
1 23 (10.60%) Management Information System
2 18 (8.29%) Driving Licence
3 17 (7.83%) Data Centre
4 12 (5.53%) Enterprise Software
5 9 (4.15%) Enterprise Storage
6 8 (3.69%) Client/Server
7 7 (3.23%) Embedded Systems
7 7 (3.23%) Greenfield Project
8 6 (2.76%) iPad
9 5 (2.30%) Life Science
10 4 (1.84%) Clustering
10 4 (1.84%) Public Cloud
11 3 (1.38%) CMDB
12 2 (0.92%) Computer Science
12 2 (0.92%) iPhone
12 2 (0.92%) Replication
12 2 (0.92%) Security Operations Centre
12 2 (0.92%) Virtual Team
Operating Systems
1 50 (23.04%) Windows
2 30 (13.82%) Linux
3 14 (6.45%) Unix
4 7 (3.23%) Android
4 7 (3.23%) Windows Server
5 6 (2.76%) Apple iOS
5 6 (2.76%) Solaris
6 3 (1.38%) Windows XP
7 2 (0.92%) Windows Server 2003
7 2 (0.92%) Windows Server 2008
7 2 (0.92%) Windows Server 2012
8 1 (0.46%) AIX
8 1 (0.46%) Windows 2000
8 1 (0.46%) Windows 7
Processes & Methodologies
1 159 (73.27%) ITIL
2 115 (53.00%) Service Management
3 65 (29.95%) Service Delivery
4 41 (18.89%) Information Security
5 40 (18.43%) ITIL V3
6 39 (17.97%) Continuous Improvement
7 34 (15.67%) Configuration Management
8 32 (14.75%) Project Management
9 26 (11.98%) Change Management
10 22 (10.14%) ITSM
10 22 (10.14%) Process Improvement
10 22 (10.14%) Security Management
11 19 (8.76%) Presales
12 18 (8.29%) Incident Management
13 17 (7.83%) ISMS
13 17 (7.83%) Problem Management
14 16 (7.37%) Customer Requirements
14 16 (7.37%) Information Security Management
15 15 (6.91%) Internal Audit
15 15 (6.91%) Quality Management
Programming Languages
1 26 (11.98%) SQL
2 16 (7.37%) C
3 5 (2.30%) PowerShell
4 4 (1.84%) Python
5 1 (0.46%) PHP
5 1 (0.46%) PL/SQL
5 1 (0.46%) Shell Script
Qualifications
1 30 (13.82%) Security Cleared
2 24 (11.06%) SC Cleared
3 11 (5.07%) Degree
3 11 (5.07%) ITIL Certification
3 11 (5.07%) Microsoft Certification
4 10 (4.61%) MCSE
5 7 (3.23%) CISSP
6 6 (2.76%) DV Cleared
6 6 (2.76%) HNC
6 6 (2.76%) ITIL Foundation Certificate
6 6 (2.76%) MCP
7 5 (2.30%) CCNA
7 5 (2.30%) Cisco Certification
7 5 (2.30%) CISM
7 5 (2.30%) CITP
8 4 (1.84%) CISA
8 4 (1.84%) PRINCE2 Certification
9 3 (1.38%) CCNP
9 3 (1.38%) CCSA
9 3 (1.38%) MCSA
Quality Assurance & Compliance
1 76 (35.02%) ISO/IEC 27001
2 71 (32.72%) ISO 9001
3 55 (25.35%) SLA
4 25 (11.52%) PCI DSS
5 15 (6.91%) ISO 22301
5 15 (6.91%) QA
6 14 (6.45%) BS25999
7 11 (5.07%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 10 (4.61%) Sarbanes-Oxley
9 9 (4.15%) ISO 9000
10 6 (2.76%) ISO 14001
11 5 (2.30%) COBIT
12 4 (1.84%) HMG Security Policy Framework
13 2 (0.92%) Cyber Essentials
14 1 (0.46%) GDPR
14 1 (0.46%) TickIT
System Software
1 24 (11.06%) Active Directory
2 14 (6.45%) VMware Infrastructure
3 12 (5.53%) Hyper-V
4 4 (1.84%) VMware Workstation
5 3 (1.38%) XenApp
6 2 (0.92%) VMware ESXi
Systems Management
1 11 (5.07%) SCCM
1 11 (5.07%) SCOM
1 11 (5.07%) Tivoli
2 10 (4.61%) Tivoli Storage Manager
3 6 (2.76%) Nagios
3 6 (2.76%) Opsview
3 6 (2.76%) ZABBIX
4 4 (1.84%) Microsoft Clustering
5 2 (0.92%) DameWare
5 2 (0.92%) Perfmon
6 1 (0.46%) Data Guard
6 1 (0.46%) Netcool
6 1 (0.46%) Netcool/OMNIbus
6 1 (0.46%) Oracle Enterprise Manager
6 1 (0.46%) Oracle RMAN
Vendors
1 38 (17.51%) Microsoft
2 27 (12.44%) Oracle
3 24 (11.06%) VMware
4 22 (10.14%) Lotus
5 15 (6.91%) Citrix
6 12 (5.53%) Cisco
7 10 (4.61%) Dell
8 9 (4.15%) EqualLogic
8 9 (4.15%) NetApp
9 7 (3.23%) Red Hat
9 7 (3.23%) SolarWinds
10 6 (2.76%) Sybase
11 3 (1.38%) ServiceNow
12 2 (0.92%) Remedy
13 1 (0.46%) BMC
13 1 (0.46%) HP
13 1 (0.46%) Juniper
13 1 (0.46%) Nortel
13 1 (0.46%) SAP
13 1 (0.46%) Siemens