Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 990 988 971
Rank change year-on-year -2 -17 -44
Permanent jobs citing ISO/IEC 20000 217 256 330
As % of all permanent IT jobs advertised in the UK 0.12% 0.14% 0.15%
As % of the Quality Assurance & Compliance category 0.95% 1.05% 1.18%
Number of salaries quoted 169 149 285
UK median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% +11.76%
10th Percentile £24,950 £29,150 £28,000
90th Percentile £69,000 £73,750 £70,774
UK excluding London median annual salary £38,500 £44,500 £47,500
% change year-on-year -13.48% -6.32% +18.75%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22837 24465 27929
As % of all permanent IT jobs advertised in the UK 12.62% 12.95% 12.85%
Number of salaries quoted 17116 19362 22073
UK median annual salary £50,000 £49,000 £46,000
Median salary % change year-on-year +2.04% +6.52% +2.22%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 21 November 2017.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 209 £45,000 - 16
UK excluding London -53 143 £38,500 -13.48% 14
London +54 65 £45,000 -20.00% 2
South East +26 46 £38,500 -9.41% 4
Midlands -16 34 £28,500 -52.50% 3
West Midlands -40 30 £25,500 -57.50% 2
North of England +18 27 £37,500 -6.25% 5
South West +17 25 £48,000 +6.67%
Yorkshire +25 16 £33,750 -6.25% 3
East of England 0 11 £60,000 +9.09% 2
North West -1 7 £55,000 +22.22% 1
East Midlands +43 4 £42,500 - 1
North East - 4 £42,250 - 1

For the 6 months to 21 November 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ISO/IEC 20000.

1 158 (72.81%) ITIL
2 114 (52.53%) Service Management
3 77 (35.48%) ISO/IEC 27001
4 71 (32.72%) ISO 9001
5 64 (29.49%) Service Delivery
6 55 (25.35%) SLA
7 51 (23.50%) Windows
8 41 (18.89%) Information Security
9 40 (18.43%) Microsoft
10 39 (17.97%) ITIL V3
10 39 (17.97%) Continuous Improvement
11 34 (15.67%) Configuration Management
12 32 (14.75%) Banking
13 31 (14.29%) International Banking
13 31 (14.29%) Project Management
14 30 (13.82%) Security Cleared
15 29 (13.36%) Linux
16 28 (12.90%) Oracle
17 26 (11.98%) SQL
17 26 (11.98%) Change Management
18 25 (11.52%) VMware
18 25 (11.52%) Active Directory
18 25 (11.52%) PCI DSS
19 24 (11.06%) SC Cleared
20 23 (10.60%) Analytical Skills
20 23 (10.60%) Management Information System
21 22 (10.14%) ITSM
21 22 (10.14%) Lotus
21 22 (10.14%) IBM Notes
21 22 (10.14%) Security Management

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.14%) IBM Notes
2 9 (4.15%) MS Exchange
3 7 (3.23%) Oracle SOA Suite
4 5 (2.30%) IIS
5 4 (1.84%) Apache
6 1 (0.46%) Oracle Application Server
6 1 (0.46%) Skype for Business
6 1 (0.46%) WebLogic
Applications
1 2 (0.92%) AutoCAD
2 1 (0.46%) Microsoft Excel
2 1 (0.46%) Microsoft Office
2 1 (0.46%) MS Visio
Business Applications
1 11 (5.07%) assyst
2 2 (0.92%) Sentinel
3 1 (0.46%) Oracle Assets
3 1 (0.46%) Oracle EBS
3 1 (0.46%) Oracle ERP
3 1 (0.46%) Oracle Payables
3 1 (0.46%) Oracle Receivables
3 1 (0.46%) Remedy ITSM
Cloud Services
1 9 (4.15%) Office 365
1 9 (4.15%) SaaS
2 8 (3.69%) Amazon AWS
3 7 (3.23%) Microsoft Azure
4 5 (2.30%) Cloud Computing
5 1 (0.46%) Google Drive
Communications & Networking
1 17 (7.83%) Firewall
2 8 (3.69%) TCP/IP
3 5 (2.30%) LAN
3 5 (2.30%) SMS
4 4 (1.84%) MPLS
4 4 (1.84%) WAN
4 4 (1.84%) Wireless
5 2 (0.92%) FTP
5 2 (0.92%) Internet
5 2 (0.92%) PuTTY
5 2 (0.92%) VPN
5 2 (0.92%) WebEx
6 1 (0.46%) DHCP
6 1 (0.46%) DNS
6 1 (0.46%) Intranet
6 1 (0.46%) PABX
6 1 (0.46%) Unified Communications
6 1 (0.46%) WLAN
Database & Business Intelligence
1 19 (8.76%) SQL Server
2 9 (4.15%) Oracle Database
3 6 (2.76%) MySQL
3 6 (2.76%) PostgreSQL
4 5 (2.30%) Informix
5 2 (0.92%) SQL Server 2000
5 2 (0.92%) SQL Server 2005
5 2 (0.92%) SQL Server 2008
5 2 (0.92%) SQL Server 2012
6 1 (0.46%) Azure SQL Database
6 1 (0.46%) BusinessObjects
6 1 (0.46%) Data Warehouse
6 1 (0.46%) Oracle Database 10g
6 1 (0.46%) Oracle Database 11g
6 1 (0.46%) Oracle Database 12c
Development Applications
1 2 (0.92%) Git (software)
1 2 (0.92%) Subversion
2 1 (0.46%) Jenkins
2 1 (0.46%) Oracle APEX
General
1 32 (14.75%) Banking
2 31 (14.29%) International Banking
3 20 (9.22%) Finance
4 19 (8.76%) Retail
5 11 (5.07%) Telecoms
6 10 (4.61%) Legal
7 6 (2.76%) Manufacturing
8 1 (0.46%) Electronics
8 1 (0.46%) Local Government
8 1 (0.46%) Marketing
Job Titles
1 59 (27.19%) Analyst
2 45 (20.74%) Service Analyst
3 43 (19.82%) Service Desk Analyst
4 36 (16.59%) Security Analyst
5 30 (13.82%) Administrator
5 30 (13.82%) Security Administrator
5 30 (13.82%) Service Desk Administrator
6 26 (11.98%) Service Manager
7 17 (7.83%) Architect
7 17 (7.83%) Support Engineer
8 14 (6.45%) IT Manager
9 12 (5.53%) 2nd Line Support
9 12 (5.53%) Data Centre Engineer
10 11 (5.07%) 2nd Line Engineer
10 11 (5.07%) 2nd Line Support Engineer
10 11 (5.07%) Banking Analyst
10 11 (5.07%) IT Analyst
10 11 (5.07%) Monitoring Engineer
11 9 (4.15%) Compliance Officer
11 9 (4.15%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 11 (5.07%) XML
2 8 (3.69%) Middleware
2 8 (3.69%) WebCenter
3 7 (3.23%) JSF
3 7 (3.23%) Spring
4 1 (0.46%) HTML
4 1 (0.46%) LAMP
4 1 (0.46%) LAPP Stack
Miscellaneous
1 23 (10.60%) Analytical Skills
1 23 (10.60%) Management Information System
2 19 (8.76%) Driving Licence
3 17 (7.83%) Data Centre
4 12 (5.53%) Enterprise Software
5 9 (4.15%) Enterprise Storage
6 8 (3.69%) Client/Server
7 7 (3.23%) Embedded Systems
7 7 (3.23%) Greenfield Project
8 5 (2.30%) iPad
8 5 (2.30%) Life Science
9 4 (1.84%) Clustering
9 4 (1.84%) Public Cloud
10 3 (1.38%) CMDB
11 2 (0.92%) Computer Science
11 2 (0.92%) iPhone
11 2 (0.92%) Replication
11 2 (0.92%) Security Operations Centre
11 2 (0.92%) Virtual Team
Operating Systems
1 51 (23.50%) Windows
2 29 (13.36%) Linux
3 14 (6.45%) Unix
4 8 (3.69%) Windows Server
5 6 (2.76%) Android
6 5 (2.30%) Apple iOS
6 5 (2.30%) Solaris
7 3 (1.38%) Windows XP
8 2 (0.92%) Windows Server 2003
8 2 (0.92%) Windows Server 2008
8 2 (0.92%) Windows Server 2012
9 1 (0.46%) AIX
9 1 (0.46%) Windows 2000
9 1 (0.46%) Windows 7
Processes & Methodologies
1 158 (72.81%) ITIL
2 114 (52.53%) Service Management
3 64 (29.49%) Service Delivery
4 41 (18.89%) Information Security
5 39 (17.97%) Continuous Improvement
5 39 (17.97%) ITIL V3
6 34 (15.67%) Configuration Management
7 31 (14.29%) Project Management
8 26 (11.98%) Change Management
9 22 (10.14%) ITSM
9 22 (10.14%) Process Improvement
9 22 (10.14%) Security Management
10 19 (8.76%) Presales
11 18 (8.29%) Incident Management
11 18 (8.29%) Problem Management
12 17 (7.83%) ISMS
13 16 (7.37%) Information Security Management
14 15 (6.91%) Customer Requirements
14 15 (6.91%) Internal Audit
14 15 (6.91%) Quality Management
Programming Languages
1 26 (11.98%) SQL
2 16 (7.37%) C
3 5 (2.30%) PowerShell
4 4 (1.84%) Python
5 1 (0.46%) PHP
5 1 (0.46%) PL/SQL
5 1 (0.46%) Shell Script
Qualifications
1 30 (13.82%) Security Cleared
2 24 (11.06%) SC Cleared
3 11 (5.07%) Degree
3 11 (5.07%) Microsoft Certification
4 10 (4.61%) ITIL Certification
4 10 (4.61%) MCSE
5 7 (3.23%) CISSP
6 6 (2.76%) DV Cleared
6 6 (2.76%) HNC
6 6 (2.76%) ITIL Foundation Certificate
6 6 (2.76%) MCP
7 5 (2.30%) CCNA
7 5 (2.30%) Cisco Certification
7 5 (2.30%) CISM
7 5 (2.30%) CITP
8 4 (1.84%) CISA
8 4 (1.84%) PRINCE2 Certification
9 3 (1.38%) CCNP
9 3 (1.38%) HND
9 3 (1.38%) MCSA
Quality Assurance & Compliance
1 77 (35.48%) ISO/IEC 27001
2 71 (32.72%) ISO 9001
3 55 (25.35%) SLA
4 25 (11.52%) PCI DSS
5 15 (6.91%) BS25999
5 15 (6.91%) ISO 22301
5 15 (6.91%) QA
6 11 (5.07%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 10 (4.61%) Sarbanes-Oxley
8 9 (4.15%) ISO 9000
9 6 (2.76%) ISO 14001
10 5 (2.30%) COBIT
11 4 (1.84%) HMG Security Policy Framework
12 2 (0.92%) Cyber Essentials
13 1 (0.46%) GDPR
13 1 (0.46%) TickIT
System Software
1 25 (11.52%) Active Directory
2 14 (6.45%) VMware Infrastructure
3 12 (5.53%) Hyper-V
4 5 (2.30%) VMware Workstation
5 3 (1.38%) XenApp
6 2 (0.92%) VMware ESXi
Systems Management
1 11 (5.07%) SCCM
1 11 (5.07%) SCOM
1 11 (5.07%) Tivoli
2 9 (4.15%) Tivoli Storage Manager
3 5 (2.30%) Nagios
3 5 (2.30%) Opsview
3 5 (2.30%) ZABBIX
4 4 (1.84%) Microsoft Clustering
5 2 (0.92%) DameWare
5 2 (0.92%) Perfmon
6 1 (0.46%) Data Guard
6 1 (0.46%) Netcool
6 1 (0.46%) Netcool/OMNIbus
6 1 (0.46%) Oracle Enterprise Manager
6 1 (0.46%) Oracle RMAN
Vendors
1 40 (18.43%) Microsoft
2 28 (12.90%) Oracle
3 25 (11.52%) VMware
4 22 (10.14%) Lotus
5 15 (6.91%) Citrix
6 12 (5.53%) Cisco
7 10 (4.61%) Dell
8 9 (4.15%) EqualLogic
8 9 (4.15%) NetApp
9 6 (2.76%) Red Hat
9 6 (2.76%) SolarWinds
10 5 (2.30%) Sybase
11 3 (1.38%) ServiceNow
12 2 (0.92%) Remedy
13 1 (0.46%) BMC
13 1 (0.46%) HP
13 1 (0.46%) Juniper
13 1 (0.46%) Nortel
13 1 (0.46%) SAP
13 1 (0.46%) Siemens