Period
to 2 March 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 2 March 2021 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
2 Mar 2021
Same period 2020 Same period 2019
Rank 746 886 982
Rank change year-on-year +140 +96 +62
Permanent jobs citing ISO/IEC 20000 71 145 130
As % of all permanent jobs advertised in the UK 0.094% 0.12% 0.086%
As % of the Quality Assurance & Compliance category 0.79% 0.95% 0.62%
Number of salaries quoted 49 123 99
Median annual salary £60,000 £50,000 £54,000
Median salary % change year-on-year +20.00% -7.41% +11.34%
10th Percentile £50,000 £33,750 £27,700
90th Percentile £87,500 £60,000 £75,750
UK excluding London median annual salary £57,500 £50,000 £50,000
% change year-on-year +15.00% - +8.11%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 8,991 15,207 20,918
As % of all permanent IT jobs advertised in the UK 11.93% 12.54% 13.91%
Number of salaries quoted 6,459 11,870 15,511
Median annual salary £52,500 £52,500 £50,000
Median salary % change year-on-year - +5.00% -
10th Percentile £31,149 £28,500 £27,500
90th Percentile £85,000 £83,750 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +4.65%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 2 March 2021.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 2 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +130 63 £60,000 +20.00% 13
UK excluding London +89 49 £57,500 +15.00% 13
South East +124 25 £58,750 +4.91% 4
London +134 20 £62,500 +25.00%
Work from Home -116 18 £56,250 +12.50% 3
South West +1 8 £65,000 +30.00% 3
Midlands +54 6 £50,000 - 4
West Midlands +40 6 £50,000 - 4
Wales +41 5 £50,000 -
North of England +52 3 £62,000 +37.78% 1
Yorkshire +38 3 £62,000 +30.53%
East of England +72 1 £85,000 +70.00% 1
Northern Ireland +13 1 - -

For the 6 months to 2 March 2021, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 48 (67.61%) ITIL
2 39 (54.93%) ISO/IEC 27001
3 35 (49.30%) SLA
3 35 (49.30%) Service Management
4 32 (45.07%) Microsoft
5 30 (42.25%) GDPR
6 29 (40.85%) ISO 9001
7 25 (35.21%) Service Delivery
7 25 (35.21%) BS25999
8 17 (23.94%) Finance
9 16 (22.54%) Incident Management
9 16 (22.54%) Degree
9 16 (22.54%) Service Delivery Management
9 16 (22.54%) Problem-Solving
10 14 (19.72%) People Management
10 14 (19.72%) Digital Economy
11 13 (18.31%) Windows
12 12 (16.90%) Active Directory
12 12 (16.90%) Games
12 12 (16.90%) Cybersecurity
12 12 (16.90%) Coaching
12 12 (16.90%) Business Development
13 11 (15.49%) Azure
13 11 (15.49%) Information Security
13 11 (15.49%) ITSM
14 10 (14.08%) Disaster Recovery
14 10 (14.08%) Cisco
14 10 (14.08%) Security Cleared
15 9 (12.68%) Operations Management
15 9 (12.68%) ServiceNow

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.82%) IIS
Applications
1 2 (2.82%) Microsoft Excel
1 2 (2.82%) Microsoft PowerPoint
Business Applications
1 2 (2.82%) Sparx Enterprise Architect
2 1 (1.41%) Dynamics CRM
Cloud Services
1 11 (15.49%) Azure
2 7 (9.86%) Microsoft 365
3 3 (4.23%) AWS
3 3 (4.23%) GCP
4 1 (1.41%) GitHub
4 1 (1.41%) SaaS
Communications & Networking
1 9 (12.68%) Firewall
2 7 (9.86%) DNS
2 7 (9.86%) Internet
3 5 (7.04%) WAN
4 4 (5.63%) Anycast
4 4 (5.63%) BGP
4 4 (5.63%) Cisco IOS
4 4 (5.63%) Ethernet
4 4 (5.63%) IPsec
4 4 (5.63%) Multicast
4 4 (5.63%) Network Security
4 4 (5.63%) SNMP
4 4 (5.63%) TCP/IP
4 4 (5.63%) VPN
5 3 (4.23%) Intrusion Detection
6 2 (2.82%) LAN
Database & Business Intelligence
1 5 (7.04%) MySQL
2 2 (2.82%) Data Lake
2 2 (2.82%) Data Mining
2 2 (2.82%) Data Warehouse
2 2 (2.82%) OLAP
Development Applications
1 5 (7.04%) Git (software)
2 2 (2.82%) JIRA
3 1 (1.41%) Jenkins
General
1 17 (23.94%) Finance
2 14 (19.72%) Digital Economy
3 12 (16.90%) Games
4 9 (12.68%) Legal
5 8 (11.27%) Marketing
6 7 (9.86%) Public Sector
7 5 (7.04%) Back Office
8 4 (5.63%) Aerospace
9 3 (4.23%) Telecoms
10 2 (2.82%) Electronics
10 2 (2.82%) French Language
10 2 (2.82%) German Language
10 2 (2.82%) Italian Language
10 2 (2.82%) Manufacturing
11 1 (1.41%) Retail
Job Titles
1 15 (21.13%) Service Manager
2 9 (12.68%) Data Centre Manager
2 9 (12.68%) Data Manager
3 7 (9.86%) Service Desk Manager
4 6 (8.45%) Account Manager
4 6 (8.45%) Technical Account Manager
4 6 (8.45%) Technical Manager
5 5 (7.04%) Developer
5 5 (7.04%) Software Developer
6 4 (5.63%) Analyst
6 4 (5.63%) Consultant
7 3 (4.23%) Cloud Consultant
7 3 (4.23%) Configuration Manager
7 3 (4.23%) Head of Support
7 3 (4.23%) IT Manager
7 3 (4.23%) Operations Manager
7 3 (4.23%) PHP Developer
7 3 (4.23%) Quality Manager
7 3 (4.23%) Security Consultant
7 3 (4.23%) Security Manager
Libraries, Frameworks & Software Standards
1 5 (7.04%) .NET
1 5 (7.04%) .NET Framework
1 5 (7.04%) ASP.NET
1 5 (7.04%) CSS
1 5 (7.04%) HTML
1 5 (7.04%) jQuery
1 5 (7.04%) RESTful
2 4 (5.63%) Web Services
3 3 (4.23%) SailPoint
Miscellaneous
1 9 (12.68%) Data Centre
1 9 (12.68%) Private Cloud
2 6 (8.45%) Analytical Skills
3 5 (7.04%) Management Information System
4 4 (5.63%) Cyberthreat
4 4 (5.63%) Driving Licence
5 3 (4.23%) CMDB
6 2 (2.82%) Cyber Kill Chain
6 2 (2.82%) Public Cloud
6 2 (2.82%) Self-Motivation
6 2 (2.82%) Virtual Team
7 1 (1.41%) PKI
7 1 (1.41%) Security Operations Centre
7 1 (1.41%) SWIFT
Operating Systems
1 13 (18.31%) Windows
2 8 (11.27%) Windows Server
3 6 (8.45%) Windows 10
4 4 (5.63%) Linux
4 4 (5.63%) Red Hat Enterprise Linux
5 1 (1.41%) Android
Processes & Methodologies
1 48 (67.61%) ITIL
2 35 (49.30%) Service Management
3 25 (35.21%) Service Delivery
4 16 (22.54%) Incident Management
4 16 (22.54%) Problem-Solving
4 16 (22.54%) Service Delivery Management
5 14 (19.72%) People Management
6 12 (16.90%) Business Development
6 12 (16.90%) Coaching
6 12 (16.90%) Cybersecurity
7 11 (15.49%) Information Security
7 11 (15.49%) ITSM
8 10 (14.08%) Disaster Recovery
9 9 (12.68%) Capacity Management
9 9 (12.68%) CRM
9 9 (12.68%) Operations Management
10 8 (11.27%) Due Diligence
11 7 (9.86%) Facilities Management
11 7 (9.86%) SIEM
12 6 (8.45%) Business Continuity
Programming Languages
1 5 (7.04%) C#
1 5 (7.04%) JavaScript
1 5 (7.04%) PHP
1 5 (7.04%) SQL
2 2 (2.82%) PowerShell
Qualifications
1 16 (22.54%) Degree
2 10 (14.08%) Security Cleared
3 9 (12.68%) ITIL Certification
4 6 (8.45%) Master's Degree
4 6 (8.45%) SC Cleared
5 4 (5.63%) CEH
5 4 (5.63%) OSCP
6 3 (4.23%) CISSP
6 3 (4.23%) GCFA
6 3 (4.23%) GCIA
6 3 (4.23%) GCIH
6 3 (4.23%) GIAC
6 3 (4.23%) GREM
7 2 (2.82%) EnCE
7 2 (2.82%) GCFE
7 2 (2.82%) GPEN
8 1 (1.41%) CFCE
8 1 (1.41%) DBS Check
8 1 (1.41%) EC-Council LPT
8 1 (1.41%) ECSA
Quality Assurance & Compliance
1 39 (54.93%) ISO/IEC 27001
2 35 (49.30%) SLA
3 30 (42.25%) GDPR
4 29 (40.85%) ISO 9001
5 25 (35.21%) BS25999
6 6 (8.45%) COBIT
7 4 (5.63%) ISO 22301
7 4 (5.63%) PCI DSS
8 2 (2.82%) Cyber Essentials
8 2 (2.82%) HMG Security Policy Framework
8 2 (2.82%) QA
9 1 (1.41%) ISAE 3402
9 1 (1.41%) ITGC
9 1 (1.41%) NIST
9 1 (1.41%) TickIT
System Software
1 12 (16.90%) Active Directory
2 4 (5.63%) VMware Infrastructure
3 2 (2.82%) Hyper-V
Systems Management
1 2 (2.82%) CSIRT
1 2 (2.82%) EnCase
1 2 (2.82%) WSUS
2 1 (1.41%) BMC PATROL
2 1 (1.41%) QRadar
Vendors
1 32 (45.07%) Microsoft
2 10 (14.08%) Cisco
3 9 (12.68%) ServiceNow
4 7 (9.86%) VMware
5 6 (8.45%) Citrix
5 6 (8.45%) NetApp
6 4 (5.63%) Apple
6 4 (5.63%) Google
6 4 (5.63%) Juniper
7 3 (4.23%) Adobe
7 3 (4.23%) Splunk
8 2 (2.82%) Capita
8 2 (2.82%) SAP
8 2 (2.82%) Sparx
9 1 (1.41%) AlienVault
9 1 (1.41%) Brocade
9 1 (1.41%) Huawei
9 1 (1.41%) Meraki
9 1 (1.41%) Ruckus Wireless