Period
to 25 January 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 25 January 2020 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
25 Jan 2020
Same period 2019 Same period 2018
Rank 875 977 1033
Rank change year-on-year +102 +56 -27
Permanent jobs citing ISO/IEC 20000 151 137 160
As % of all permanent IT jobs advertised in the UK 0.12% 0.090% 0.092%
As % of the Quality Assurance & Compliance category 0.96% 0.65% 0.73%
Number of salaries quoted 126 97 117
UK median annual salary £50,000 £54,000 £48,000
Median salary % change year-on-year -7.41% +12.50% +2.13%
10th Percentile £29,778 £29,850 £25,800
90th Percentile £66,250 £78,750 £71,750
UK excluding London median annual salary £48,750 £47,500 £48,500
% change year-on-year +2.63% -2.06% +7.78%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 15,654 21,061 21,923
As % of all permanent IT jobs advertised in the UK 12.53% 13.88% 12.59%
Number of salaries quoted 12,037 15,444 16,959
UK median annual salary £52,095 £50,000 £50,000
Median salary % change year-on-year +4.19% - +5.26%
10th Percentile £28,500 £27,500 £27,500
90th Percentile £83,750 £80,000 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 25 January 2020.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 25 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +120 146 £50,000 -6.98% 21
UK excluding London +116 113 £48,750 +2.63% 17
South West +63 48 £44,500 -22.61% 4
London +59 36 £50,000 -24.53% 4
South East +67 32 £56,000 +9.27% 3
Midlands +45 13 £50,000 +5.26% 5
North of England +39 10 £42,500 -19.05% 4
West Midlands +36 10 £50,000 +42.86% 2
East of England +76 7 £55,000 +23.87% 1
Yorkshire +38 6 £47,500 +26.67% 2
East Midlands +22 3 £34,500 -37.27% 3
North West +39 2 £38,750 -32.61% 2
Scotland +39 2 £48,750 +35.42%
North East - 2 £42,500 -
Wales +3 1 - -
Northern Ireland - 1 - -

For the 6 months to 25 January 2020, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 124 (82.12%) ITIL
2 67 (44.37%) ISO/IEC 27001
3 64 (42.38%) Service Management
4 50 (33.11%) Security Cleared
5 47 (31.13%) Service Delivery
5 47 (31.13%) Linux
6 45 (29.80%) Windows
7 41 (27.15%) ITIL V3
8 39 (25.83%) VMware
9 36 (23.84%) SLA
10 35 (23.18%) ISO 9001
11 32 (21.19%) Problem Management
12 31 (20.53%) Degree
13 30 (19.87%) ITSM
13 30 (19.87%) SC Cleared
14 29 (19.21%) Finance
14 29 (19.21%) Information Security
15 27 (17.88%) Incident Management
15 27 (17.88%) TCP/IP
15 27 (17.88%) Unix
16 26 (17.22%) VMware Infrastructure
16 26 (17.22%) Customer Requirements
17 25 (16.56%) SQL
18 24 (15.89%) Python
18 24 (15.89%) Active Directory
18 24 (15.89%) Presales
19 23 (15.23%) Microsoft
19 23 (15.23%) Firewall
19 23 (15.23%) Management Information System
19 23 (15.23%) Project Management

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (11.26%) SharePoint
2 11 (7.28%) Confluence
3 2 (1.32%) IIS
3 2 (1.32%) MS Exchange
3 2 (1.32%) Skype for Business
4 1 (0.66%) BizTalk Server
4 1 (0.66%) CMS
4 1 (0.66%) SharePoint 2013
Applications
1 5 (3.31%) Microsoft Office
2 2 (1.32%) Microsoft PowerPoint
3 1 (0.66%) Microsoft Excel
Business Applications
1 1 (0.66%) Markit EDM
Cloud Services
1 22 (14.57%) Azure
1 22 (14.57%) Office 365
2 15 (9.93%) Azure Stack
2 15 (9.93%) OneDrive
3 9 (5.96%) AWS
4 8 (5.30%) SaaS
5 7 (4.64%) IaaS
5 7 (4.64%) PaaS
6 3 (1.99%) Mimecast
7 1 (0.66%) Amazon EC2
7 1 (0.66%) Amazon ELB
7 1 (0.66%) Amazon Glacier
7 1 (0.66%) Amazon S3
7 1 (0.66%) Amazon SQS
7 1 (0.66%) AWS CloudFormation
7 1 (0.66%) Cloud Computing
7 1 (0.66%) Virtual Private Cloud
Communications & Networking
1 27 (17.88%) TCP/IP
2 23 (15.23%) Firewall
3 20 (13.25%) DNS
4 18 (11.92%) Skype
5 15 (9.93%) NetScaler
6 14 (9.27%) LAN
6 14 (9.27%) WAN
7 12 (7.95%) DHCP
8 8 (5.30%) BGP
8 8 (5.30%) Internet
8 8 (5.30%) VPN
9 4 (2.65%) 3GPP
9 4 (2.65%) PABX
10 2 (1.32%) Network Security
10 2 (1.32%) SAN
10 2 (1.32%) VoIP
10 2 (1.32%) Wireless
11 1 (0.66%) IPv4
11 1 (0.66%) MPLS
11 1 (0.66%) Unified Communications
Database & Business Intelligence
1 20 (13.25%) SQL Server
2 8 (5.30%) Relational Database
3 7 (4.64%) NoSQL
4 4 (2.65%) Oracle Database
5 2 (1.32%) MySQL
5 2 (1.32%) SQL Server 2008
5 2 (1.32%) SQL Server 2012
5 2 (1.32%) SQL Server Integration Services
5 2 (1.32%) SQL Server Reporting Services
6 1 (0.66%) Amazon RDS
6 1 (0.66%) Microsoft Analysis Services
6 1 (0.66%) Oracle Reports
6 1 (0.66%) PolyBase
6 1 (0.66%) RDBMS
6 1 (0.66%) SQL Server 2014
6 1 (0.66%) SQL Server 2016
6 1 (0.66%) SQL Server 2017
6 1 (0.66%) SQL Server Analysis Services
Development Applications
1 15 (9.93%) JIRA
1 15 (9.93%) Visual Studio
2 9 (5.96%) TestRail
2 9 (5.96%) Zephyr
3 1 (0.66%) Git (software)
3 1 (0.66%) Team Foundation Server
General
1 29 (19.21%) Finance
2 19 (12.58%) Telecoms
3 17 (11.26%) Manufacturing
3 17 (11.26%) Public Sector
4 14 (9.27%) Marketing
5 13 (8.61%) Electronics
6 7 (4.64%) French Language
6 7 (4.64%) German Language
6 7 (4.64%) Spanish Language
7 5 (3.31%) Aerospace
7 5 (3.31%) Pharmaceutical
8 4 (2.65%) Legal
9 3 (1.99%) Local Government
9 3 (1.99%) Retail
10 1 (0.66%) Back Office
Job Titles
1 26 (17.22%) Service Manager
2 21 (13.91%) Delivery Manager
2 21 (13.91%) Service Delivery Manager
3 19 (12.58%) Architect
3 19 (12.58%) Service Architect
4 17 (11.26%) Support Engineer
5 13 (8.61%) Infrastructure Engineer
6 12 (7.95%) Consultant
7 11 (7.28%) Security Officer
8 10 (6.62%) Operations Engineer
9 9 (5.96%) Information Officer
9 9 (5.96%) Information Security Officer
9 9 (5.96%) IT Consultant
9 9 (5.96%) Technical Manager
10 7 (4.64%) Analyst
10 7 (4.64%) IT Manager
10 7 (4.64%) ITIL Manager
10 7 (4.64%) Technical Delivery Manager
10 7 (4.64%) Technical Service Delivery Manager
10 7 (4.64%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 2 (1.32%) .NET
2 1 (0.66%) .NET Framework
2 1 (0.66%) AngularJS
2 1 (0.66%) Apache Flex
2 1 (0.66%) ASP.NET
2 1 (0.66%) ASP.NET Core
2 1 (0.66%) CSS
2 1 (0.66%) Entity Framework
2 1 (0.66%) LAMP
2 1 (0.66%) LDAP
2 1 (0.66%) Web Services
2 1 (0.66%) XSLT
Miscellaneous
1 23 (15.23%) Management Information System
2 16 (10.60%) Analytical Skills
3 13 (8.61%) Data Centre
4 8 (5.30%) Driving Licence
5 7 (4.64%) Blog
5 7 (4.64%) Distributed Denial-of-Service
6 4 (2.65%) Data Protection Act
6 4 (2.65%) Enterprise Cloud
6 4 (2.65%) Self-Motivation
7 3 (1.99%) CMDB
7 3 (1.99%) e-Learning
7 3 (1.99%) Mobile Computing
8 2 (1.32%) NHS
8 2 (1.32%) Virtual Team
9 1 (0.66%) Enterprise Software
Operating Systems
1 47 (31.13%) Linux
2 45 (29.80%) Windows
3 27 (17.88%) Unix
4 19 (12.58%) Windows Server
5 15 (9.93%) Mac OS
6 8 (5.30%) Red Hat Enterprise Linux
7 6 (3.97%) Windows 10
8 4 (2.65%) Windows 2000
8 4 (2.65%) Windows 7
9 3 (1.99%) Windows Server 2008
10 2 (1.32%) Windows 8
10 2 (1.32%) Windows Server 2003
10 2 (1.32%) Windows Server 2012
11 1 (0.66%) AIX
11 1 (0.66%) CentOS
11 1 (0.66%) HPUX
11 1 (0.66%) Solaris
11 1 (0.66%) Windows XP
Processes & Methodologies
1 124 (82.12%) ITIL
2 64 (42.38%) Service Management
3 47 (31.13%) Service Delivery
4 41 (27.15%) ITIL V3
5 32 (21.19%) Problem Management
6 30 (19.87%) ITSM
7 29 (19.21%) Information Security
8 27 (17.88%) Incident Management
9 26 (17.22%) Customer Requirements
10 24 (15.89%) Presales
11 23 (15.23%) Project Management
12 22 (14.57%) Infrastructure Engineering
13 20 (13.25%) Service Design
14 19 (12.58%) Problem-Solving
15 18 (11.92%) ISMS
15 18 (11.92%) PRINCE2
15 18 (11.92%) Project Delivery
15 18 (11.92%) Security Management
16 17 (11.26%) Due Diligence
16 17 (11.26%) Information Security Management
Programming Languages
1 25 (16.56%) SQL
2 24 (15.89%) Python
3 15 (9.93%) JavaScript
3 15 (9.93%) PHP
4 12 (7.95%) PowerShell
5 3 (1.99%) VB
6 2 (1.32%) Shell Script
7 1 (0.66%) C#
7 1 (0.66%) Java
7 1 (0.66%) T-SQL
7 1 (0.66%) VB6
Qualifications
1 50 (33.11%) Security Cleared
2 31 (20.53%) Degree
3 30 (19.87%) SC Cleared
4 16 (10.60%) MCP
5 12 (7.95%) CCNA
5 12 (7.95%) Cisco Certification
6 11 (7.28%) CCA
6 11 (7.28%) RHCE
7 10 (6.62%) DV Cleared
8 9 (5.96%) ITIL Certification
9 8 (5.30%) Computer Science Degree
10 7 (4.64%) Master's Degree
11 6 (3.97%) ISTQB
11 6 (3.97%) MCSE
11 6 (3.97%) Microsoft Certification
12 5 (3.31%) Citrix Certification
13 3 (1.99%) CISA
13 3 (1.99%) DBS Check
14 2 (1.32%) CISM
14 2 (1.32%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 67 (44.37%) ISO/IEC 27001
2 36 (23.84%) SLA
3 35 (23.18%) ISO 9001
4 18 (11.92%) ISO 22301
5 10 (6.62%) QA
6 9 (5.96%) GDPR
7 6 (3.97%) ISO 14001
8 4 (2.65%) BS25999
8 4 (2.65%) PCI DSS
9 2 (1.32%) Cyber Essentials
9 2 (1.32%) Cyber Essentials PLUS
9 2 (1.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.66%) ISO 31000
System Software
1 26 (17.22%) VMware Infrastructure
2 24 (15.89%) Active Directory
3 20 (13.25%) Hyper-V
4 16 (10.60%) XenApp
5 15 (9.93%) Microsoft App-V
6 11 (7.28%) VMware ESXi
7 9 (5.96%) XenDesktop
8 7 (4.64%) Docker
9 2 (1.32%) vSphere
10 1 (0.66%) Citrix Hypervisor
10 1 (0.66%) Virtual Machines
Systems Management
1 16 (10.60%) SCOM
2 15 (9.93%) Microsoft Data Protection Manager
2 15 (9.93%) SCOrch
3 14 (9.27%) SCCM
4 11 (7.28%) Ansible
5 7 (4.64%) Kubernetes
6 2 (1.32%) Terraform
7 1 (0.66%) Backup Exec
7 1 (0.66%) Cisco IPCC
7 1 (0.66%) HP Data Protector
7 1 (0.66%) Microsoft Intune
Vendors
1 39 (25.83%) VMware
2 23 (15.23%) Microsoft
3 22 (14.57%) Cisco
4 15 (9.93%) Splunk
5 14 (9.27%) Citrix
6 13 (8.61%) NetApp
7 12 (7.95%) Oracle
7 12 (7.95%) SAP
8 9 (5.96%) Red Hat
9 8 (5.30%) Juniper
10 7 (4.64%) Atlassian
11 6 (3.97%) Dell
12 5 (3.31%) Siemens
13 4 (2.65%) EMC
13 4 (2.65%) Google
13 4 (2.65%) Nortel
13 4 (2.65%) Panasonic
13 4 (2.65%) Red Box
13 4 (2.65%) Sony
14 2 (1.32%) Computacenter