Period
to 21 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 21 August 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
21 Aug 2017
Same period 2016 Same period 2015
Rank 915 915 932
Rank change year-on-year 0 +17 -18
Permanent jobs citing ISO/IEC 20000 272 347 377
As % of all permanent IT jobs advertised in the UK 0.15% 0.18% 0.17%
As % of the Quality Assurance & Compliance category 1.27% 1.33% 1.34%
Number of salaries quoted 204 225 300
UK median annual salary £40,750 £45,000 £47,500
Median salary % change year-on-year -9.44% -5.26% +5.56%
10th Percentile £22,500 £29,445 £26,500
90th Percentile £67,500 £75,000 £72,161
UK excluding London median annual salary £32,000 £45,000 £47,500
% change year-on-year -28.89% -5.26% +7.95%

ISO/IEC 20000 is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills
UK
Permanent job vacancies with a requirement for quality assurance and compliance skills 21464 26007 28192
As % of all permanent IT job vacancies advertised in the UK 12.19% 13.20% 12.92%
Number of salaries quoted 16021 20648 22163
UK median annual salary £48,500 £48,500 £45,000
Median salary % change year-on-year - +7.78% -
10th Percentile £27,000 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 21 August 2017.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 21 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 268 £42,000 -6.67% 13
UK excluding London -16 183 £32,000 -28.89% 7
London +82 85 £47,500 -5.00% 6
Midlands -27 51 £29,750 -43.87% 2
West Midlands -47 47 £27,500 -54.17% 2
South East +35 45 £26,000 -38.82% 3
North of England -29 34 £27,500 -45.00%
South West +18 30 £52,500 +69.35% 2
Yorkshire +24 23 £27,500 -21.99%
East of England +12 22 £60,000 +14.29%
North West -46 9 £48,602 -7.42%
Wales +18 8 £65,000 +188.89%
East Midlands +31 4 £38,500 -9.41%
North East - 2 £34,000 -
Northern Ireland -13 1 £50,000 +25.00%

For the 6 months to 21 August 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ISO/IEC 20000.

1 205 (75.37%) ITIL
2 143 (52.57%) Service Management
3 86 (31.62%) ISO/IEC 27001
4 84 (30.88%) Windows
5 76 (27.94%) Microsoft
6 69 (25.37%) ISO 9001
6 69 (25.37%) Service Delivery
7 56 (20.59%) ITIL V3
8 55 (20.22%) Continuous Improvement
9 53 (19.49%) Information Security
10 50 (18.38%) ITSM
11 49 (18.01%) Finance
11 49 (18.01%) VMware
12 48 (17.65%) SQL
13 44 (16.18%) SLA
14 43 (15.81%) Oracle
15 39 (14.34%) Linux
15 39 (14.34%) Process Improvement
16 38 (13.97%) Active Directory
17 37 (13.60%) SC Cleared
17 37 (13.60%) Security Cleared
18 35 (12.87%) Management Information System
19 34 (12.50%) Retail
20 33 (12.13%) Configuration Management
21 31 (11.40%) Change Management
21 31 (11.40%) Problem Management
22 29 (10.66%) Analytical Skills
22 29 (10.66%) Data Centre
23 28 (10.29%) Presales
23 28 (10.29%) SQL Server

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.09%) IBM Notes
2 15 (5.51%) MS Exchange
3 14 (5.15%) IIS
4 6 (2.21%) Apache
4 6 (2.21%) Oracle SOA Suite
5 4 (1.47%) Alfresco
5 4 (1.47%) JBoss
5 4 (1.47%) Joomla!
5 4 (1.47%) WebLogic
5 4 (1.47%) WebSphere
6 3 (1.10%) Exchange Server 2010
6 3 (1.10%) Exchange Server 2013
6 3 (1.10%) Skype for Business
7 2 (0.74%) SharePoint
Applications
1 5 (1.84%) Microsoft Excel
2 4 (1.47%) Microsoft Office
3 3 (1.10%) Microsoft PowerPoint
4 2 (0.74%) MS Visio
5 1 (0.37%) AutoCAD
Business Applications
1 16 (5.88%) assyst
2 12 (4.41%) Remedy ITSM
3 9 (3.31%) Sentinel
4 5 (1.84%) Remedy AR System
5 1 (0.37%) Oracle Assets
5 1 (0.37%) Oracle EBS
5 1 (0.37%) Oracle ERP
5 1 (0.37%) Oracle Payables
5 1 (0.37%) Oracle Receivables
Cloud Services
1 12 (4.41%) Office 365
1 12 (4.41%) SaaS
2 10 (3.68%) Cloud Computing
3 7 (2.57%) Microsoft Azure
4 4 (1.47%) Amazon AWS
4 4 (1.47%) GitHub
5 2 (0.74%) Yammer
6 1 (0.37%) Google Drive
6 1 (0.37%) IaaS
Communications & Networking
1 18 (6.62%) Firewall
2 17 (6.25%) TCP/IP
3 14 (5.15%) LAN
4 13 (4.78%) WAN
5 10 (3.68%) VPN
5 10 (3.68%) WebEx
6 6 (2.21%) FTP
7 5 (1.84%) LDAP
7 5 (1.84%) Wireless
8 4 (1.47%) MPLS
9 3 (1.10%) HTTP
10 2 (0.74%) Intrusion Detection
10 2 (0.74%) IPsec
10 2 (0.74%) PuTTY
10 2 (0.74%) Skype
10 2 (0.74%) SSL
10 2 (0.74%) VoIP
10 2 (0.74%) WLAN
11 1 (0.37%) NetScaler
11 1 (0.37%) Unified Communications
Database & Business Intelligence
1 28 (10.29%) SQL Server
2 10 (3.68%) SQL Server 2000
2 10 (3.68%) SQL Server 2005
2 10 (3.68%) SQL Server 2008
2 10 (3.68%) SQL Server 2012
3 9 (3.31%) MySQL
4 7 (2.57%) BusinessObjects
5 5 (1.84%) Big Data
5 5 (1.84%) Informix
5 5 (1.84%) Oracle Database
5 5 (1.84%) PostgreSQL
6 4 (1.47%) MongoDB
6 4 (1.47%) MS Access
7 2 (0.74%) Relational Database
8 1 (0.37%) Data Warehouse
Development Applications
1 8 (2.94%) Subversion
2 7 (2.57%) Jenkins
3 4 (1.47%) Git (software)
3 4 (1.47%) Maven
3 4 (1.47%) Oracle Forms
3 4 (1.47%) Selenium
4 2 (0.74%) Atlassian Bamboo
General
1 49 (18.01%) Finance
2 34 (12.50%) Retail
3 25 (9.19%) Banking
4 24 (8.82%) International Banking
5 16 (5.88%) Telecoms
6 13 (4.78%) Legal
7 6 (2.21%) Manufacturing
8 5 (1.84%) Marketing
9 3 (1.10%) Financial Institution
10 2 (0.74%) Electronics
11 1 (0.37%) Games
11 1 (0.37%) German Language
Job Titles
1 67 (24.63%) Analyst
2 39 (14.34%) Service Analyst
3 38 (13.97%) Service Desk Analyst
4 36 (13.24%) Support Engineer
5 30 (11.03%) 2nd Line Support
6 29 (10.66%) 2nd Line Engineer
6 29 (10.66%) 2nd Line Support Engineer
6 29 (10.66%) Administrator
6 29 (10.66%) Security Analyst
7 25 (9.19%) Architect
8 24 (8.82%) Security Administrator
8 24 (8.82%) Service Desk Administrator
9 19 (6.99%) Support Analyst
10 16 (5.88%) Compliance Officer
10 16 (5.88%) Data Centre Engineer
10 16 (5.88%) Service Manager
11 15 (5.51%) Information Officer
11 15 (5.51%) Information Security Officer
11 15 (5.51%) Security Compliance Officer
11 15 (5.51%) Security Officer
Libraries, Frameworks & Software Standards
1 17 (6.25%) XML
2 13 (4.78%) Web Services
3 11 (4.04%) HTML
4 10 (3.68%) Spring
5 9 (3.31%) Ajax
5 9 (3.31%) Middleware
6 6 (2.21%) JSF
7 5 (1.84%) CSS
7 5 (1.84%) WebCenter
8 4 (1.47%) AngularJS
8 4 (1.47%) Backbone.js
8 4 (1.47%) Dojo
8 4 (1.47%) Ember.js
8 4 (1.47%) JPA
8 4 (1.47%) JSP
8 4 (1.47%) React
8 4 (1.47%) SOAP
8 4 (1.47%) Spring MVC
8 4 (1.47%) Spring Web Flow
8 4 (1.47%) WSDL
Miscellaneous
1 35 (12.87%) Management Information System
2 29 (10.66%) Analytical Skills
2 29 (10.66%) Data Centre
3 20 (7.35%) Driving Licence
4 12 (4.41%) Computer Science
4 12 (4.41%) Enterprise Storage
5 10 (3.68%) Replication
6 9 (3.31%) Client/Server
6 9 (3.31%) Enterprise Software
7 8 (2.94%) CMDB
8 7 (2.57%) iPad
9 6 (2.21%) Embedded Systems
9 6 (2.21%) iPhone
10 5 (1.84%) Fintech
10 5 (1.84%) Life Science
11 4 (1.47%) Greenfield Project
12 3 (1.10%) Hedge funds
12 3 (1.10%) Smart Meter
13 2 (0.74%) PKI
13 2 (0.74%) Wiki
Operating Systems
1 84 (30.88%) Windows
2 39 (14.34%) Linux
3 27 (9.93%) Unix
3 27 (9.93%) Windows Server
4 14 (5.15%) Android
5 12 (4.41%) Windows Server 2003
5 12 (4.41%) Windows Server 2008
5 12 (4.41%) Windows Server 2012
6 11 (4.04%) Apple iOS
7 10 (3.68%) Windows XP
8 7 (2.57%) Solaris
9 4 (1.47%) Windows 7
Processes & Methodologies
1 205 (75.37%) ITIL
2 143 (52.57%) Service Management
3 69 (25.37%) Service Delivery
4 56 (20.59%) ITIL V3
5 55 (20.22%) Continuous Improvement
6 53 (19.49%) Information Security
7 50 (18.38%) ITSM
8 39 (14.34%) Process Improvement
9 33 (12.13%) Configuration Management
10 31 (11.40%) Change Management
10 31 (11.40%) Problem Management
11 28 (10.29%) Presales
12 27 (9.93%) Project Management
13 25 (9.19%) Agile Software Development
14 22 (8.09%) Stakeholder Management
15 20 (7.35%) Customer Requirements
16 18 (6.62%) Capacity Planning
16 18 (6.62%) Service Design
17 17 (6.25%) Internal Audit
18 16 (5.88%) Incident Management
Programming Languages
1 48 (17.65%) SQL
2 21 (7.72%) C
3 11 (4.04%) JavaScript
4 5 (1.84%) PHP
5 4 (1.47%) Delphi
5 4 (1.47%) Java
5 4 (1.47%) Pascal
5 4 (1.47%) PowerShell
5 4 (1.47%) VBA
6 3 (1.10%) Perl
6 3 (1.10%) Shell Script
Qualifications
1 37 (13.60%) SC Cleared
1 37 (13.60%) Security Cleared
2 23 (8.46%) Microsoft Certification
3 22 (8.09%) Degree
4 19 (6.99%) MCSE
5 16 (5.88%) MCP
6 14 (5.15%) MCSA
7 13 (4.78%) ITIL Certification
8 12 (4.41%) Computer Science Degree
9 11 (4.04%) CISSP
10 10 (3.68%) GNVQ
10 10 (3.68%) HND
11 9 (3.31%) CISA
11 9 (3.31%) CISM
12 8 (2.94%) CCNA
12 8 (2.94%) Cisco Certification
13 5 (1.84%) CITP
13 5 (1.84%) HNC
13 5 (1.84%) ISEB
14 4 (1.47%) CCENT
Quality Assurance & Compliance
1 86 (31.62%) ISO/IEC 27001
2 69 (25.37%) ISO 9001
3 44 (16.18%) SLA
4 25 (9.19%) PCI DSS
5 20 (7.35%) BS25999
6 11 (4.04%) QA
7 10 (3.68%) ISO 22301
8 9 (3.31%) COBIT
8 9 (3.31%) Cyber Essentials
8 9 (3.31%) Sarbanes-Oxley
9 7 (2.57%) ISO 9000
9 7 (2.57%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 5 (1.84%) HMG Security Policy Framework
10 5 (1.84%) ISO 14001
10 5 (1.84%) ISO/IEC 19770
11 2 (0.74%) FIPS 140-2
12 1 (0.37%) Data Quality
12 1 (0.37%) ISO/IEC 12207
12 1 (0.37%) ISO/IEC 15288
12 1 (0.37%) PMBOK
System Software
1 38 (13.97%) Active Directory
2 25 (9.19%) Hyper-V
3 23 (8.46%) VMware Infrastructure
4 17 (6.25%) VMware Workstation
5 10 (3.68%) VMware ESXi
6 4 (1.47%) XenApp
7 2 (0.74%) vSphere
7 2 (0.74%) XenDesktop
Systems Management
1 20 (7.35%) SCCM
2 16 (5.88%) Tivoli
3 15 (5.51%) SCOM
4 11 (4.04%) Nagios
5 10 (3.68%) DameWare
5 10 (3.68%) Perfmon
5 10 (3.68%) Tivoli Storage Manager
6 7 (2.57%) Opsview
6 7 (2.57%) ZABBIX
7 4 (1.47%) Graylog
8 3 (1.10%) ServiceCenter
9 2 (0.74%) Backup Exec
Vendors
1 76 (27.94%) Microsoft
2 49 (18.01%) VMware
3 43 (15.81%) Oracle
4 22 (8.09%) Citrix
4 22 (8.09%) Lotus
5 16 (5.88%) BMC
6 15 (5.51%) Cisco
7 14 (5.15%) Dell
7 14 (5.15%) NetApp
8 13 (4.78%) Remedy
8 13 (4.78%) ServiceNow
9 12 (4.41%) EqualLogic
10 9 (3.31%) Red Hat
11 8 (2.94%) IBM
11 8 (2.94%) SAP
11 8 (2.94%) SolarWinds
12 7 (2.57%) HP
13 5 (1.84%) Snow
13 5 (1.84%) Sybase
14 3 (1.10%) Symantec