Period
to 23 November 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 23 November 2020 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
23 Nov 2020
Same period 2019 Same period 2018
Rank 673 903 1028
Rank change year-on-year +230 +125 -32
Permanent jobs citing ISO/IEC 20000 48 157 163
As % of all permanent jobs advertised in the UK 0.089% 0.12% 0.10%
As % of the Quality Assurance & Compliance category 0.75% 0.90% 0.75%
Number of salaries quoted 33 142 114
Median annual salary £60,000 £47,500 £45,000
Median salary % change year-on-year +26.32% +5.56% -
10th Percentile £40,000 £27,315 £25,000
90th Percentile £87,500 £66,875 £78,750
UK excluding London median annual salary £60,000 £44,500 £35,000
% change year-on-year +34.83% +27.14% -10.83%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 6,382 17,475 21,828
As % of all permanent IT jobs advertised in the UK 11.78% 12.93% 13.40%
Number of salaries quoted 4,979 13,268 16,420
Median annual salary £53,506 £50,000 £50,000
Median salary % change year-on-year +7.01% - -
10th Percentile £30,750 £28,461 £27,750
90th Percentile £85,000 £82,500 £80,000
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 23 November 2020.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 23 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +247 45 £60,000 +26.32% 7
UK excluding London +197 39 £60,000 +34.83% 8
South East +207 19 £60,000 +20.00%
Midlands +124 9 £49,500 -1.00% 2
London +217 8 £85,000 +70.00% 1
West Midlands +98 8 £42,000 -16.00% 1
Work from Home -14 7 £60,000 +20.00% 1
South West +60 6 £62,500 +58.23% 2
North of England +136 3 £38,500 -6.67% 2
North West +124 2 £38,500 -0.65% 1
Yorkshire +89 1 - - 1
Wales +52 1 £42,500 - 1
Northern Ireland +21 1 - - 1
East Midlands - 1 £77,500 - 1

For the 6 months to 23 November 2020, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 29 (60.42%) ITIL
1 29 (60.42%) ISO/IEC 27001
2 15 (31.25%) Service Management
3 13 (27.08%) ISO 9001
3 13 (27.08%) Finance
4 12 (25.00%) ITSM
4 12 (25.00%) Microsoft
5 11 (22.92%) Risk Management
5 11 (22.92%) Information Security
5 11 (22.92%) IT Audit
6 10 (20.83%) SLA
7 9 (18.75%) VMware
7 9 (18.75%) Agile Software Development
7 9 (18.75%) BS25999
7 9 (18.75%) Problem-Solving
8 8 (16.67%) Azure
8 8 (16.67%) Problem Management
8 8 (16.67%) Business Continuity
8 8 (16.67%) ITIL Certification
8 8 (16.67%) Firewall
9 7 (14.58%) Service Delivery
9 7 (14.58%) Change Management
9 7 (14.58%) Management Information System
9 7 (14.58%) IT Governance
9 7 (14.58%) VMware Infrastructure
9 7 (14.58%) Capacity Management
9 7 (14.58%) GDPR
10 6 (12.50%) Internal Audit
10 6 (12.50%) Waterfall
10 6 (12.50%) Security Cleared

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.33%) Exchange Server 2013
1 4 (8.33%) MS Exchange
2 3 (6.25%) SharePoint
3 1 (2.08%) IIS
Applications
1 3 (6.25%) Microsoft Excel
1 3 (6.25%) Microsoft PowerPoint
2 1 (2.08%) InfoPath
2 1 (2.08%) Microsoft Office
Business Applications
1 2 (4.17%) Remedy ITSM
1 2 (4.17%) Sparx Enterprise Architect
2 1 (2.08%) Dynamics CRM
Cloud Services
1 8 (16.67%) Azure
2 4 (8.33%) Office 365
3 3 (6.25%) AWS
4 1 (2.08%) Boomi
4 1 (2.08%) GitHub
4 1 (2.08%) SaaS
Communications & Networking
1 8 (16.67%) Firewall
2 6 (12.50%) VPN
3 4 (8.33%) DNS
3 4 (8.33%) iSCSI
4 3 (6.25%) Internet
5 2 (4.17%) Anycast
5 2 (4.17%) BGP
5 2 (4.17%) Cisco IOS
5 2 (4.17%) Ethernet
5 2 (4.17%) IPsec
5 2 (4.17%) Multicast
5 2 (4.17%) Network Security
5 2 (4.17%) SNMP
5 2 (4.17%) TCP/IP
5 2 (4.17%) WAN
6 1 (2.08%) LAN
Database & Business Intelligence
1 2 (4.17%) Data Lake
1 2 (4.17%) Data Mining
1 2 (4.17%) Data Warehouse
1 2 (4.17%) OLAP
2 1 (2.08%) MySQL
Development Applications
1 2 (4.17%) JIRA
2 1 (2.08%) Git (software)
2 1 (2.08%) Jenkins
General
1 13 (27.08%) Finance
2 5 (10.42%) Public Sector
3 4 (8.33%) Digital Economy
3 4 (8.33%) Telecoms
4 3 (6.25%) Electronics
4 3 (6.25%) Manufacturing
4 3 (6.25%) Marketing
5 2 (4.17%) French Language
5 2 (4.17%) German Language
5 2 (4.17%) Italian Language
5 2 (4.17%) Legal
6 1 (2.08%) Aerospace
6 1 (2.08%) Back Office
6 1 (2.08%) Banking
Job Titles
1 6 (12.50%) Analyst
2 5 (10.42%) Data Centre Manager
2 5 (10.42%) Data Manager
2 5 (10.42%) IT Manager
2 5 (10.42%) Quality Manager
2 5 (10.42%) Service Manager
3 4 (8.33%) Audit Consultant
3 4 (8.33%) Citrix Specialist
3 4 (8.33%) Citrix Support
3 4 (8.33%) Citrix Support Specialist
3 4 (8.33%) Consultant
3 4 (8.33%) Infrastructure Specialist
3 4 (8.33%) Infrastructure Support
3 4 (8.33%) Infrastructure Support Specialist
3 4 (8.33%) IT Audit Consultant
3 4 (8.33%) IT Consultant
3 4 (8.33%) ITIL Manager
3 4 (8.33%) Support Specialist
4 3 (6.25%) IT Support
4 3 (6.25%) Service Desk Support
Libraries, Frameworks & Software Standards
1 3 (6.25%) Web Services
2 1 (2.08%) .NET
2 1 (2.08%) .NET Framework
2 1 (2.08%) ASP.NET
2 1 (2.08%) CSS
2 1 (2.08%) HTML
2 1 (2.08%) jQuery
2 1 (2.08%) Middleware
2 1 (2.08%) REST
2 1 (2.08%) RESTful
2 1 (2.08%) SailPoint
2 1 (2.08%) SOAP
Miscellaneous
1 7 (14.58%) Management Information System
2 5 (10.42%) Analytical Skills
2 5 (10.42%) Data Centre
2 5 (10.42%) Private Cloud
3 4 (8.33%) Enterprise Storage
3 4 (8.33%) SWIFT
4 2 (4.17%) Self-Motivation
4 2 (4.17%) Virtual Team
5 1 (2.08%) Cyberthreat
5 1 (2.08%) Internet of Things
5 1 (2.08%) PKI
5 1 (2.08%) Replication
Operating Systems
1 6 (12.50%) Windows
2 5 (10.42%) Windows Server
3 2 (4.17%) Linux
3 2 (4.17%) Red Hat Enterprise Linux
Processes & Methodologies
1 29 (60.42%) ITIL
2 15 (31.25%) Service Management
3 12 (25.00%) ITSM
4 11 (22.92%) Information Security
4 11 (22.92%) IT Audit
4 11 (22.92%) Risk Management
5 9 (18.75%) Agile Software Development
5 9 (18.75%) Problem-Solving
6 8 (16.67%) Business Continuity
6 8 (16.67%) Problem Management
7 7 (14.58%) Capacity Management
7 7 (14.58%) Change Management
7 7 (14.58%) IT Governance
7 7 (14.58%) Service Delivery
8 6 (12.50%) Business Development
8 6 (12.50%) GAP Analysis
8 6 (12.50%) Internal Audit
8 6 (12.50%) Security Management
8 6 (12.50%) Waterfall
9 5 (10.42%) Operations Management
Programming Languages
1 5 (10.42%) PowerShell
2 1 (2.08%) C#
2 1 (2.08%) JavaScript
2 1 (2.08%) PHP
2 1 (2.08%) SQL
Qualifications
1 8 (16.67%) ITIL Certification
2 6 (12.50%) Security Cleared
3 5 (10.42%) SC Cleared
4 2 (4.17%) Degree
5 1 (2.08%) CEH
5 1 (2.08%) CFCE
5 1 (2.08%) CISSP
5 1 (2.08%) DV Cleared
5 1 (2.08%) GCED
5 1 (2.08%) GCFA
5 1 (2.08%) GCIA
5 1 (2.08%) GCIH
5 1 (2.08%) GIAC
5 1 (2.08%) GREM
5 1 (2.08%) OSCP
5 1 (2.08%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 29 (60.42%) ISO/IEC 27001
2 13 (27.08%) ISO 9001
3 10 (20.83%) SLA
4 9 (18.75%) BS25999
5 7 (14.58%) GDPR
6 5 (10.42%) NIST
7 4 (8.33%) COBIT
7 4 (8.33%) ISAE 3402
7 4 (8.33%) PCI DSS
8 3 (6.25%) ISO 9000
9 2 (4.17%) Cyber Essentials
9 2 (4.17%) HMG Security Policy Framework
9 2 (4.17%) QA
10 1 (2.08%) ISO 22301
10 1 (2.08%) ITGC
System Software
1 7 (14.58%) VMware Infrastructure
2 5 (10.42%) Hyper-V
3 4 (8.33%) BitLocker
3 4 (8.33%) NFS
3 4 (8.33%) XenApp
3 4 (8.33%) XenDesktop
4 2 (4.17%) Active Directory
Systems Management
1 4 (8.33%) Backup Exec
2 2 (4.17%) CSIRT
3 1 (2.08%) WSUS
Vendors
1 12 (25.00%) Microsoft
2 9 (18.75%) VMware
3 5 (10.42%) Citrix
4 4 (8.33%) Sophos
4 4 (8.33%) Veeam
5 3 (6.25%) Cisco
5 3 (6.25%) SAP
6 2 (4.17%) BMC
6 2 (4.17%) Capita
6 2 (4.17%) Dell
6 2 (4.17%) Juniper
6 2 (4.17%) Remedy
6 2 (4.17%) Sparx
7 1 (2.08%) Google
7 1 (2.08%) HP
7 1 (2.08%) ServiceNow
7 1 (2.08%) Splunk