ISO/IEC 20000 Jobs

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000) UK
Location	3 months to 26 Jun 2017	Same period 2016	Same period 2015
Rank	723	751	799
Rank change year-on-year	+28	+48
Permanent jobs citing ISO/IEC 20000	151	182	185
As % of all permanent IT jobs advertised in the UK	0.17%	0.19%	0.17%
As % of the Quality Assurance & Compliance category	1.41%	1.43%	1.31%
Number of salaries quoted	110	117	155
Median salary	£40,000	£46,000	£45,000
Median salary % change year-on-year	-13.04%	+2.22%
90% offered a salary of more than	£24,000	£29,000	£27,000
10% offered a salary of more than	£65,000	£70,000	£68,750
UK excluding London median salary	£32,000	£44,000	£47,500
% change year-on-year	-27.27%	-7.36%

ISO/IEC 20000 is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills UK
Permanent job vacancies with a requirement for quality assurance and compliance skills	10694	12698	14157
As % of all permanent IT job vacancies advertised in the UK	11.96%	13.08%	12.77%
Number of salaries quoted	8072	10143	11159
Median salary	£50,000	£50,000	£46,500
Median salary % change year-on-year	-	+7.52%
90% offered a salary of more than	£30,000	£30,000	£27,500
10% offered a salary of more than	£75,000	£75,000	£75,000
UK excluding London median salary	£45,000	£45,000	£42,500
% change year-on-year	-	+5.88%

ISO/IEC 20000
Job Vacancy Trend

The job posting trend of jobs advertised citing ISO/IEC 20000 as a proportion of all permanent or contract IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 3 months to 26 June 2017.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
England	+12	151	£40,000	-13.04%	19
London	+27	38	£57,500	+15.00%	3
West Midlands	-28	28	£27,750	-53.75%	5
South East	+53	24	£25,000	-37.50%	4
Hampshire	+36	17	£24,000	-20.79%
East of England	+9	17	£60,000	+20.00%	3
South West	+4	17	£52,500	+110.00%
Yorkshire	+3	17	£27,500	-18.51%	1
Birmingham	-41	16	£38,750	-44.64%
Portsmouth	-	10	£24,000	-
Wiltshire	+11	9	£52,500	+50.00%
Hertfordshire	-6	9	£70,000	+40.00%	3
West Yorkshire	+14	7	£44,000	+30.37%	1
Leeds	+8	7	£44,000	+35.38%	1
Hatfield	+4	7	£70,000	-	2
Newquay	-	7	£65,000	-
East Yorkshire	-	7	£27,500	-
Cornwall	-	7	£65,000	-
Cambridgeshire	-	7	£21,000	-
Wales	-	7	£65,000	-
Mid Wales	-	7	£65,000	-
Solihull	-	7	£25,500	-	2
Hull	-	7	£27,500	-
New Quay	-	7	£65,000	-
Ceredigion	-	7	£65,000	-
City of London	+25	6	£60,000	-2.04%
Chippenham	+14	6	£52,500	+50.00%
North West	-44	6	£38,602	-28.18%
Staffordshire	+18	5	£30,000	-20.00%	3
Cannock	+1	5	£30,000	-20.00%	3

ISO/IEC 20000
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ISO/IEC 20000.

1	190 (76.92%)	ITIL
2	132 (53.44%)	Service Management
3	80 (32.39%)	ISO/IEC 27001
4	79 (31.98%)	Windows
5	78 (31.58%)	Microsoft
6	68 (27.53%)	Service Delivery
7	64 (25.91%)	ITIL V3
8	60 (24.29%)	Continuous Improvement
9	57 (23.08%)	Finance
10	56 (22.67%)	Information Security
11	52 (21.05%)	ITSM
12	47 (19.03%)	VMware
13	46 (18.62%)	Management Information System
14	45 (18.22%)	ISO 9001
15	41 (16.60%)	SQL

16	39 (15.79%)	Oracle
17	38 (15.38%)	Process Improvement
17	38 (15.38%)	SC Cleared
17	38 (15.38%)	Security Cleared
18	36 (14.57%)	Linux
19	33 (13.36%)	Change Management
19	33 (13.36%)	Retail
19	33 (13.36%)	Active Directory
19	33 (13.36%)	Data Centre
20	32 (12.96%)	Windows Server
21	31 (12.55%)	Analytical Skills
21	31 (12.55%)	Degree
21	31 (12.55%)	Project Management
22	29 (11.74%)	SQL Server
23	28 (11.34%)	Problem Management

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	14 (5.67%)	MS Exchange
2	13 (5.26%)	IIS
3	6 (2.43%)	Alfresco
3	6 (2.43%)	Apache
3	6 (2.43%)	JBoss
3	6 (2.43%)	Joomla!
3	6 (2.43%)	WebLogic
3	6 (2.43%)	WebSphere
4	4 (1.62%)	Exchange Server 2010
4	4 (1.62%)	Exchange Server 2013
4	4 (1.62%)	IBM Notes
4	4 (1.62%)	Oracle SOA Suite
4	4 (1.62%)	Skype for Business
5	2 (0.81%)	SharePoint

Applications
1	4 (1.62%)	Microsoft Excel
1	4 (1.62%)	Microsoft Office
2	3 (1.21%)	Microsoft PowerPoint
2	3 (1.21%)	MS Visio
3	1 (0.40%)	Adobe Creative Suite
3	1 (0.40%)	Final Cut Pro

Business Applications
1	19 (7.69%)	assyst
2	13 (5.26%)	Remedy ITSM
3	12 (4.86%)	Sentinel
4	7 (2.83%)	Remedy AR System
5	1 (0.40%)	Oracle Assets
5	1 (0.40%)	Oracle EBS
5	1 (0.40%)	Oracle ERP
5	1 (0.40%)	Oracle Payables
5	1 (0.40%)	Oracle Receivables

Cloud Services
1	10 (4.05%)	SaaS
2	9 (3.64%)	Cloud Computing
2	9 (3.64%)	Office 365
3	7 (2.83%)	Microsoft Azure
4	6 (2.43%)	GitHub
5	5 (2.02%)	Amazon AWS
6	2 (0.81%)	Yammer
7	1 (0.40%)	IaaS

Communications & Networking
1	18 (7.29%)	Firewall
2	16 (6.48%)	LAN
2	16 (6.48%)	WAN
3	14 (5.67%)	TCP/IP
4	13 (5.26%)	VPN
4	13 (5.26%)	WebEx
5	5 (2.02%)	FTP
5	5 (2.02%)	LDAP
5	5 (2.02%)	Wireless
6	3 (1.21%)	HTTP
6	3 (1.21%)	MPLS
7	2 (0.81%)	Internet
7	2 (0.81%)	Intrusion Detection
7	2 (0.81%)	IPsec
7	2 (0.81%)	NetScaler
7	2 (0.81%)	Network Security
7	2 (0.81%)	Skype
7	2 (0.81%)	SSL
7	2 (0.81%)	VoIP
7	2 (0.81%)	WLAN

Database & Business Intelligence
1	29 (11.74%)	SQL Server
2	13 (5.26%)	SQL Server 2000
2	13 (5.26%)	SQL Server 2005
2	13 (5.26%)	SQL Server 2008
2	13 (5.26%)	SQL Server 2012
3	8 (3.24%)	BusinessObjects
4	7 (2.83%)	Big Data
4	7 (2.83%)	MySQL
5	6 (2.43%)	MongoDB
5	6 (2.43%)	MS Access
6	3 (1.21%)	Informix
6	3 (1.21%)	PostgreSQL
7	2 (0.81%)	Data Warehouse
7	2 (0.81%)	Relational Database
8	1 (0.40%)	Geospatial Data
8	1 (0.40%)	GIS
8	1 (0.40%)	Spatial Data

Development Applications
1	10 (4.05%)	Subversion
2	9 (3.64%)	Jenkins
3	6 (2.43%)	Maven
3	6 (2.43%)	Oracle Forms
4	4 (1.62%)	Git (software)
4	4 (1.62%)	Selenium
5	2 (0.81%)	Atlassian Bamboo

General
1	57 (23.08%)	Finance
2	33 (13.36%)	Retail
3	15 (6.07%)	Telecoms
4	6 (2.43%)	Banking
5	5 (2.02%)	Legal
5	5 (2.02%)	Marketing
6	4 (1.62%)	International Banking
7	3 (1.21%)	Financial Institution
8	2 (0.81%)	Electronics
8	2 (0.81%)	Pharmaceutical
9	1 (0.40%)	Automotive
9	1 (0.40%)	Games
9	1 (0.40%)	German Language
9	1 (0.40%)	Manufacturing
9	1 (0.40%)	Multimedia

Job Titles
1	40 (16.19%)	Analyst
2	34 (13.77%)	Support Engineer
3	30 (12.15%)	2nd Line Support
4	29 (11.74%)	2nd Line Engineer
4	29 (11.74%)	2nd Line Support Engineer
4	29 (11.74%)	Architect
5	20 (8.10%)	Support Analyst
6	16 (6.48%)	Service Manager
7	15 (6.07%)	Data Centre Engineer
8	14 (5.67%)	Monitoring Engineer
8	14 (5.67%)	Service Architect
9	13 (5.26%)	Server Engineer
9	13 (5.26%)	Server Support
9	13 (5.26%)	Windows Engineer
9	13 (5.26%)	Windows Server Engineer
9	13 (5.26%)	Windows Server Support
9	13 (5.26%)	Windows Support Engineer
10	12 (4.86%)	Information Officer
10	12 (4.86%)	Information Security Officer
10	12 (4.86%)	IT Analyst

Libraries, Frameworks & Software Standards
1	18 (7.29%)	Web Services
2	15 (6.07%)	XML
3	13 (5.26%)	HTML
4	11 (4.45%)	Ajax
5	10 (4.05%)	Spring
6	7 (2.83%)	Middleware
6	7 (2.83%)	SOAP
7	6 (2.43%)	AngularJS
7	6 (2.43%)	Backbone.js
7	6 (2.43%)	Dojo
7	6 (2.43%)	Ember.js
7	6 (2.43%)	Hibernate
7	6 (2.43%)	JPA
7	6 (2.43%)	JSP
7	6 (2.43%)	React
7	6 (2.43%)	Spring MVC
7	6 (2.43%)	Spring Web Flow
7	6 (2.43%)	WSDL
8	5 (2.02%)	CSS
9	4 (1.62%)	JSF

Miscellaneous
1	46 (18.62%)	Management Information System
2	33 (13.36%)	Data Centre
3	31 (12.55%)	Analytical Skills
4	16 (6.48%)	Computer Science
5	14 (5.67%)	Driving Licence
5	14 (5.67%)	Replication
6	10 (4.05%)	Enterprise Storage
7	9 (3.64%)	CMDB
8	6 (2.43%)	Client/Server
8	6 (2.43%)	Enterprise Software
9	5 (2.02%)	CESG
9	5 (2.02%)	Fintech
9	5 (2.02%)	iPad
9	5 (2.02%)	iPhone
10	4 (1.62%)	Embedded Systems
11	3 (1.21%)	Freedom of Information
11	3 (1.21%)	Greenfield Project
11	3 (1.21%)	Hedge funds
11	3 (1.21%)	Smart Meter
11	3 (1.21%)	Video Conferencing

Operating Systems
1	79 (31.98%)	Windows
2	36 (14.57%)	Linux
3	32 (12.96%)	Windows Server
4	26 (10.53%)	Unix
5	17 (6.88%)	Windows Server 2008
6	16 (6.48%)	Windows Server 2012
7	15 (6.07%)	Windows Server 2003
8	14 (5.67%)	Windows XP
9	13 (5.26%)	Android
10	12 (4.86%)	Apple iOS
11	5 (2.02%)	Solaris
12	3 (1.21%)	Windows 7
13	1 (0.40%)	Mac OS
13	1 (0.40%)	Windows 10
13	1 (0.40%)	Windows 8

Processes & Methodologies
1	190 (76.92%)	ITIL
2	132 (53.44%)	Service Management
3	68 (27.53%)	Service Delivery
4	64 (25.91%)	ITIL V3
5	60 (24.29%)	Continuous Improvement
6	56 (22.67%)	Information Security
7	52 (21.05%)	ITSM
8	38 (15.38%)	Process Improvement
9	33 (13.36%)	Change Management
10	31 (12.55%)	Project Management
11	28 (11.34%)	Agile Software Development
11	28 (11.34%)	Problem Management
12	27 (10.93%)	Customer Requirements
13	26 (10.53%)	Presales
14	24 (9.72%)	Service Design
15	23 (9.31%)	Stakeholder Management
16	18 (7.29%)	Data Protection
16	18 (7.29%)	Security Management
17	17 (6.88%)	Capacity Planning
17	17 (6.88%)	Information Assurance

Programming Languages
1	41 (16.60%)	SQL
2	14 (5.67%)	C
3	13 (5.26%)	JavaScript
4	6 (2.43%)	Delphi
4	6 (2.43%)	Java
4	6 (2.43%)	Pascal
4	6 (2.43%)	PHP
4	6 (2.43%)	PowerShell
4	6 (2.43%)	VBA
5	3 (1.21%)	Perl
5	3 (1.21%)	Shell Script
6	1 (0.40%)	Python

Qualifications
1	38 (15.38%)	SC Cleared
1	38 (15.38%)	Security Cleared
2	31 (12.55%)	Degree
3	23 (9.31%)	Microsoft Certification
4	19 (7.69%)	MCSE
5	17 (6.88%)	MCSA
6	15 (6.07%)	Computer Science Degree
6	15 (6.07%)	ITIL Certification
6	15 (6.07%)	MCP
7	13 (5.26%)	CISM
7	13 (5.26%)	CISSP
7	13 (5.26%)	GNVQ
7	13 (5.26%)	HND
8	12 (4.86%)	CISA
9	9 (3.64%)	Cisco Certification
10	7 (2.83%)	CCNA
11	5 (2.02%)	ISEB
12	4 (1.62%)	CCNP
12	4 (1.62%)	CCSA
12	4 (1.62%)	PMI Certification

Quality Assurance & Compliance
1	80 (32.39%)	ISO/IEC 27001
2	45 (18.22%)	ISO 9001
3	22 (8.91%)	SLA
4	20 (8.10%)	PCI DSS
5	14 (5.67%)	BS25999
6	12 (4.86%)	Cyber Essentials
7	11 (4.45%)	COBIT
7	11 (4.45%)	QA
8	10 (4.05%)	ISO 22301
9	8 (3.24%)	Sarbanes-Oxley
10	6 (2.43%)	ISO/IEC 19770
11	5 (2.02%)	HMG Security Policy Framework
11	5 (2.02%)	ISO/IEC 27002 (supersedes ISO/IEC 17799)
12	4 (1.62%)	ISO 14001
12	4 (1.62%)	ISO 9000
13	3 (1.21%)	Cyber Essentials PLUS
13	3 (1.21%)	PMBOK
14	2 (0.81%)	Data Quality
14	2 (0.81%)	FIPS 140-2
14	2 (0.81%)	ISO/IEC 15288

System Software
1	33 (13.36%)	Active Directory
2	27 (10.93%)	Hyper-V
3	17 (6.88%)	VMware Infrastructure
4	16 (6.48%)	VMware Workstation
5	14 (5.67%)	VMware ESXi
6	4 (1.62%)	XenApp
6	4 (1.62%)	XenDesktop
7	3 (1.21%)	vSphere
8	1 (0.40%)	Virtual Desktop

Systems Management
1	21 (8.50%)	SCCM
2	15 (6.07%)	SCOM
2	15 (6.07%)	Tivoli
3	13 (5.26%)	DameWare
3	13 (5.26%)	Perfmon
4	12 (4.86%)	Nagios
5	11 (4.45%)	Tivoli Storage Manager
6	5 (2.02%)	Opsview
6	5 (2.02%)	ZABBIX
7	4 (1.62%)	Graylog
8	3 (1.21%)	ServiceCenter
9	2 (0.81%)	Backup Exec
10	1 (0.40%)	HP Data Protector

Vendors
1	78 (31.58%)	Microsoft
2	47 (19.03%)	VMware
3	39 (15.79%)	Oracle
4	19 (7.69%)	Citrix
5	17 (6.88%)	BMC
6	15 (6.07%)	Cisco
7	14 (5.67%)	ServiceNow
8	13 (5.26%)	Remedy
9	12 (4.86%)	Dell
9	12 (4.86%)	NetApp
10	10 (4.05%)	EqualLogic
10	10 (4.05%)	HP
10	10 (4.05%)	IBM
10	10 (4.05%)	SAP
11	7 (2.83%)	Computacenter
11	7 (2.83%)	SolarWinds
12	6 (2.43%)	Red Hat
13	5 (2.02%)	Snow
14	4 (1.62%)	CheckPoint
14	4 (1.62%)	Lotus