ISO/IEC 20000 Jobs

ISO/IEC 20000 (supersedes BS 15000)
UK

The table below provides summary statistics for permanent job vacancies requiring ISO/IEC 20000 skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ISO/IEC 20000 over the 6 months leading up to 26 October 2024, comparing them to the same period in the previous two years.

6 months to
26 Oct 2024
Same period 2023 Same period 2022
Rank 748 727 1086
Rank change year-on-year -21 +359 -81
Permanent jobs citing ISO/IEC 20000 36 41 69
As % of all permanent jobs advertised in the UK 0.047% 0.070% 0.049%
As % of the Quality Assurance & Compliance category 0.33% 0.49% 0.28%
Number of salaries quoted 15 37 59
10th Percentile £38,100 £27,600 £36,500
25th Percentile £52,500 £31,250 £46,250
Median annual salary (50th Percentile) £75,000 £45,196 £55,000
Median % change year-on-year +65.95% -17.83% +10.00%
75th Percentile £88,125 £58,750 £70,625
90th Percentile £126,000 £76,150 £107,500
UK excluding London median annual salary £60,000 £45,196 £52,500
% change year-on-year +32.76% -13.91% +5.00%

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 11,059 8,321 24,678
As % of all permanent jobs advertised in the UK 14.55% 14.17% 17.49%
Number of salaries quoted 4,553 6,126 12,722
10th Percentile £30,500 £32,500 £31,250
25th Percentile £41,250 £45,000 £41,250
Median annual salary (50th Percentile) £57,965 £60,000 £57,000
Median % change year-on-year -3.39% +5.26% +3.64%
75th Percentile £78,000 £77,500 £75,000
90th Percentile £97,250 £95,000 £93,750
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +6.38%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 26 October 2024.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 26 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -56 36 £75,000 +115.27% 6
UK excluding London -46 29 £60,000 +32.76% 7
Work from Home +26 18 £60,000 +32.76% 4
North of England -2 9 £82,500 +153.85% 1
South East -27 9 £28,500 -36.94% 5
Yorkshire +29 7 £82,500 +153.85% 1
London +20 7 £82,500 +166.13%
West Midlands -29 4 £150,000 +160.87%
Midlands -36 4 £150,000 +160.87%
East of England -46 4 £57,500 +155.56%
South West +7 3 - -
North West - 2 - -

ISO/IEC 20000
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (16.67%) Microsoft Office
Cloud Services
1 6 (16.67%) Azure
2 4 (11.11%) SaaS
3 2 (5.56%) AWS
3 2 (5.56%) Cloud Computing
3 2 (5.56%) GCP
3 2 (5.56%) Microsoft 365
General
1 21 (58.33%) Social Skills
2 10 (27.78%) Organisational Skills
3 6 (16.67%) Inclusion and Diversity
4 3 (8.33%) Public Speaking
5 2 (5.56%) Agriculture
5 2 (5.56%) Analytical Skills
5 2 (5.56%) Finance
5 2 (5.56%) Public Sector
Job Titles
1 13 (36.11%) Consultant
2 9 (25.00%) Management Consultant
2 9 (25.00%) Service Management Consultant
3 8 (22.22%) Administrator
4 5 (13.89%) Senior
4 5 (13.89%) Senior Consultant
4 5 (13.89%) Senior Management Consultant
4 5 (13.89%) Senior Service Management Consultant
4 5 (13.89%) Support Manager
5 4 (11.11%) Information Security Consultant
5 4 (11.11%) Security Consultant
6 3 (8.33%) IT Administrator
7 2 (5.56%) Change and Release Manager
7 2 (5.56%) Head of Delivery
7 2 (5.56%) Head of IT Services
7 2 (5.56%) Head of Service Management
7 2 (5.56%) Head of Support
7 2 (5.56%) IT Services Manager
7 2 (5.56%) IT Support
7 2 (5.56%) Service Support Manager
Libraries, Frameworks & Software Standards
1 3 (8.33%) JSON
1 3 (8.33%) XML
Miscellaneous
1 6 (16.67%) Self-Motivation
2 4 (11.11%) Data Protection Act
2 4 (11.11%) Management Information System
3 2 (5.56%) Product Ownership
3 2 (5.56%) Public Cloud
Processes & Methodologies
1 31 (86.11%) ITIL
2 25 (69.44%) Service Management
3 16 (44.44%) ITSM
4 14 (38.89%) Service Delivery
5 12 (33.33%) Change Management
6 11 (30.56%) Change Advisory Board
6 11 (30.56%) Customer Service
6 11 (30.56%) SIAM
7 9 (25.00%) AIOps
7 9 (25.00%) Service Asset and Configuration Management
8 8 (22.22%) Artificial Intelligence
8 8 (22.22%) Risk Management
8 8 (22.22%) Service Design
9 6 (16.67%) Continuous Improvement
9 6 (16.67%) Ticket Management
10 5 (13.89%) Presales
10 5 (13.89%) Requirements Gathering
10 5 (13.89%) Workshop Facilitation
11 4 (11.11%) Coaching
11 4 (11.11%) Internal Audit
Programming Languages
1 3 (8.33%) SQL
Qualifications
1 21 (58.33%) Security Cleared
2 20 (55.56%) SC Cleared
3 8 (22.22%) BPSS Clearance
4 5 (13.89%) ITIL Certification
5 4 (11.11%) CISSP
6 3 (8.33%) CISM
6 3 (8.33%) ISO 27001 Lead Implementer
Quality Assurance & Compliance
1 21 (58.33%) ISO/IEC 27001
2 11 (30.56%) ISO 9001
3 5 (13.89%) SLA
4 4 (11.11%) Cyber Essentials
4 4 (11.11%) Cyber Essentials PLUS
4 4 (11.11%) GDPR
4 4 (11.11%) GRC
4 4 (11.11%) IASME
4 4 (11.11%) NIST
5 2 (5.56%) COBIT
5 2 (5.56%) ISO 22301
5 2 (5.56%) PMO
Vendors
1 9 (25.00%) ServiceNow
2 8 (22.22%) Remedy
3 3 (8.33%) Microsoft