Period
to 18 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 18 October 2017 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
18 Oct 2017
Same period 2016 Same period 2015
Rank 916 922 1016
Rank change year-on-year +6 +94 -112
Permanent jobs citing ISO/IEC 20000 249 300 300
As % of all permanent IT jobs advertised in the UK 0.14% 0.16% 0.14%
As % of the Quality Assurance & Compliance category 1.14% 1.20% 1.08%
Number of salaries quoted 187 182 245
UK median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% +7.95%
10th Percentile £24,750 £29,150 £26,250
90th Percentile £68,000 £75,000 £72,500
UK excluding London median annual salary £35,500 £44,625 £45,000
% change year-on-year -20.45% -0.83% +12.50%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 21845 25080 27818
As % of all permanent IT jobs advertised in the UK 12.51% 13.08% 12.77%
Number of salaries quoted 16220 19832 21995
UK median annual salary £50,000 £50,000 £45,000
Median salary % change year-on-year - +11.11% -
10th Percentile £27,500 £27,500 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 18 October 2017.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 18 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 243 £45,000 - 9
UK excluding London -12 168 £35,500 -20.45% 8
London +26 74 £45,000 -14.29% 1
South East +47 50 £32,000 -24.71% 4
Midlands -27 42 £27,500 -54.17% 1
West Midlands -41 37 £25,500 -57.50%
North of England +16 32 £36,000 -20.00% 3
South West +16 28 £48,000 +92.00%
Yorkshire +30 21 £27,500 -23.08% 1
East of England +19 16 £60,000 +9.09%
North West -15 9 £54,852 +9.70% 2
East Midlands +55 5 £38,500 - 1
North East - 2 £35,750 -
Wales +4 1 - -

For the 6 months to 18 October 2017, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ISO/IEC 20000.

1 183 (73.49%) ITIL
2 134 (53.82%) Service Management
3 81 (32.53%) ISO/IEC 27001
4 75 (30.12%) ISO 9001
5 71 (28.51%) Windows
5 71 (28.51%) Service Delivery
6 59 (23.69%) SLA
7 58 (23.29%) Microsoft
8 46 (18.47%) ITIL V3
8 46 (18.47%) Continuous Improvement
9 42 (16.87%) Information Security
10 40 (16.06%) Linux
11 38 (15.26%) Oracle
11 38 (15.26%) Configuration Management
12 36 (14.46%) SQL
13 35 (14.06%) VMware
14 34 (13.65%) Active Directory
14 34 (13.65%) Security Cleared
15 33 (13.25%) Change Management
16 32 (12.85%) Banking
17 31 (12.45%) International Banking
18 30 (12.05%) Finance
19 29 (11.65%) Project Management
19 29 (11.65%) Process Improvement
20 28 (11.24%) SC Cleared
20 28 (11.24%) ITSM
21 26 (10.44%) Management Information System
21 26 (10.44%) Analytical Skills
22 25 (10.04%) PCI DSS
22 25 (10.04%) SQL Server

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.84%) IBM Notes
2 13 (5.22%) MS Exchange
3 8 (3.21%) IIS
3 8 (3.21%) Oracle SOA Suite
4 3 (1.20%) Apache
4 3 (1.20%) Skype for Business
5 2 (0.80%) Exchange Server 2010
5 2 (0.80%) Exchange Server 2013
5 2 (0.80%) SharePoint
5 2 (0.80%) WebLogic
6 1 (0.40%) Alfresco
6 1 (0.40%) JBoss
6 1 (0.40%) Joomla!
6 1 (0.40%) Oracle Application Server
6 1 (0.40%) WebSphere
Applications
1 5 (2.01%) Microsoft Excel
2 3 (1.20%) Microsoft PowerPoint
3 2 (0.80%) Microsoft Office
3 2 (0.80%) MS Visio
4 1 (0.40%) AutoCAD
Business Applications
1 13 (5.22%) assyst
2 4 (1.61%) Remedy ITSM
2 4 (1.61%) Sentinel
3 1 (0.40%) Oracle Assets
3 1 (0.40%) Oracle EBS
3 1 (0.40%) Oracle ERP
3 1 (0.40%) Oracle Payables
3 1 (0.40%) Oracle Receivables
Cloud Services
1 14 (5.62%) SaaS
2 12 (4.82%) Office 365
3 9 (3.61%) Microsoft Azure
4 7 (2.81%) Amazon AWS
5 6 (2.41%) Cloud Computing
6 2 (0.80%) Yammer
7 1 (0.40%) GitHub
7 1 (0.40%) Google Drive
Communications & Networking
1 19 (7.63%) Firewall
2 11 (4.42%) TCP/IP
3 9 (3.61%) LAN
4 8 (3.21%) WAN
5 6 (2.41%) FTP
6 5 (2.01%) VPN
6 5 (2.01%) WebEx
6 5 (2.01%) Wireless
7 4 (1.61%) MPLS
8 2 (0.80%) Internet
8 2 (0.80%) Intrusion Detection
8 2 (0.80%) IPsec
8 2 (0.80%) PuTTY
8 2 (0.80%) Skype
8 2 (0.80%) SMS
8 2 (0.80%) SSL
8 2 (0.80%) VoIP
8 2 (0.80%) WLAN
9 1 (0.40%) Intranet
9 1 (0.40%) LDAP
Database & Business Intelligence
1 25 (10.04%) SQL Server
2 9 (3.61%) Oracle Database
3 8 (3.21%) MySQL
4 6 (2.41%) PostgreSQL
5 5 (2.01%) Informix
5 5 (2.01%) SQL Server 2000
5 5 (2.01%) SQL Server 2005
5 5 (2.01%) SQL Server 2008
5 5 (2.01%) SQL Server 2012
6 2 (0.80%) BusinessObjects
7 1 (0.40%) Azure SQL Database
7 1 (0.40%) Data Warehouse
7 1 (0.40%) MongoDB
7 1 (0.40%) MS Access
7 1 (0.40%) Oracle Database 10g
7 1 (0.40%) Oracle Database 11g
7 1 (0.40%) Oracle Database 12c
Development Applications
1 5 (2.01%) Subversion
2 4 (1.61%) Git (software)
2 4 (1.61%) Jenkins
3 2 (0.80%) Atlassian Bamboo
4 1 (0.40%) Maven
4 1 (0.40%) Oracle APEX
4 1 (0.40%) Oracle Forms
4 1 (0.40%) Selenium
General
1 32 (12.85%) Banking
2 31 (12.45%) International Banking
3 30 (12.05%) Finance
4 21 (8.43%) Retail
5 12 (4.82%) Telecoms
6 10 (4.02%) Legal
7 6 (2.41%) Manufacturing
8 1 (0.40%) Electronics
8 1 (0.40%) Local Government
8 1 (0.40%) Marketing
Job Titles
1 68 (27.31%) Analyst
2 46 (18.47%) Service Analyst
3 45 (18.07%) Service Desk Analyst
4 36 (14.46%) Security Analyst
5 30 (12.05%) Administrator
5 30 (12.05%) Security Administrator
5 30 (12.05%) Service Desk Administrator
6 27 (10.84%) Support Engineer
7 26 (10.44%) Service Manager
8 20 (8.03%) 2nd Line Support
8 20 (8.03%) Architect
9 19 (7.63%) 2nd Line Engineer
9 19 (7.63%) 2nd Line Support Engineer
10 14 (5.62%) Data Centre Engineer
10 14 (5.62%) Support Analyst
11 13 (5.22%) Monitoring Engineer
11 13 (5.22%) Service Desk Support
12 12 (4.82%) Service Desk Engineer
13 11 (4.42%) Banking Analyst
13 11 (4.42%) Compliance Officer
Libraries, Frameworks & Software Standards
1 12 (4.82%) XML
2 10 (4.02%) Middleware
3 9 (3.61%) Spring
4 8 (3.21%) JSF
4 8 (3.21%) WebCenter
5 3 (1.20%) HTML
6 2 (0.80%) Web Services
7 1 (0.40%) Ajax
7 1 (0.40%) AngularJS
7 1 (0.40%) Backbone.js
7 1 (0.40%) Dojo
7 1 (0.40%) Ember.js
7 1 (0.40%) Hibernate
7 1 (0.40%) JPA
7 1 (0.40%) LAMP
7 1 (0.40%) LAPP Stack
7 1 (0.40%) React
7 1 (0.40%) Spring MVC
7 1 (0.40%) Spring Web Flow
7 1 (0.40%) Twitter Bootstrap
Miscellaneous
1 26 (10.44%) Analytical Skills
1 26 (10.44%) Management Information System
2 21 (8.43%) Data Centre
2 21 (8.43%) Driving Licence
3 14 (5.62%) Enterprise Software
4 11 (4.42%) Enterprise Storage
5 10 (4.02%) Client/Server
6 8 (3.21%) Embedded Systems
7 7 (2.81%) Computer Science
7 7 (2.81%) Greenfield Project
7 7 (2.81%) iPad
8 6 (2.41%) iPhone
9 5 (2.01%) Life Science
9 5 (2.01%) Replication
10 4 (1.61%) Clustering
10 4 (1.61%) CMDB
11 3 (1.20%) Fintech
11 3 (1.20%) Smart Meter
12 2 (0.80%) Security Operations Centre
12 2 (0.80%) Virtual Team
Operating Systems
1 71 (28.51%) Windows
2 40 (16.06%) Linux
3 19 (7.63%) Unix
4 16 (6.43%) Windows Server
5 10 (4.02%) Android
6 8 (3.21%) Apple iOS
7 7 (2.81%) Solaris
7 7 (2.81%) Windows Server 2003
7 7 (2.81%) Windows Server 2008
7 7 (2.81%) Windows Server 2012
8 6 (2.41%) Windows XP
9 4 (1.61%) Windows 7
10 1 (0.40%) AIX
10 1 (0.40%) Windows 2000
Processes & Methodologies
1 183 (73.49%) ITIL
2 134 (53.82%) Service Management
3 71 (28.51%) Service Delivery
4 46 (18.47%) Continuous Improvement
4 46 (18.47%) ITIL V3
5 42 (16.87%) Information Security
6 38 (15.26%) Configuration Management
7 33 (13.25%) Change Management
8 29 (11.65%) Process Improvement
8 29 (11.65%) Project Management
9 28 (11.24%) ITSM
10 22 (8.84%) Presales
11 21 (8.43%) Problem Management
12 20 (8.03%) Agile Software Development
12 20 (8.03%) Incident Management
13 17 (6.83%) Security Management
13 17 (6.83%) Stakeholder Management
14 16 (6.43%) Analytical Thinking
14 16 (6.43%) Capacity Planning
15 15 (6.02%) Customer Requirements
Programming Languages
1 36 (14.46%) SQL
2 20 (8.03%) C
3 6 (2.41%) PowerShell
4 4 (1.61%) Python
5 2 (0.80%) JavaScript
5 2 (0.80%) PHP
6 1 (0.40%) Delphi
6 1 (0.40%) Java
6 1 (0.40%) Pascal
6 1 (0.40%) PL/SQL
6 1 (0.40%) Shell Script
6 1 (0.40%) VBA
Qualifications
1 34 (13.65%) Security Cleared
2 28 (11.24%) SC Cleared
3 19 (7.63%) Microsoft Certification
4 15 (6.02%) Degree
4 15 (6.02%) MCSE
5 11 (4.42%) MCP
6 10 (4.02%) ITIL Certification
7 9 (3.61%) MCSA
8 8 (3.21%) CCNA
8 8 (3.21%) Cisco Certification
9 7 (2.81%) CISSP
9 7 (2.81%) Computer Science Degree
10 6 (2.41%) DV Cleared
10 6 (2.41%) HND
11 5 (2.01%) CISM
11 5 (2.01%) CITP
11 5 (2.01%) GNVQ
11 5 (2.01%) HNC
11 5 (2.01%) ITIL Foundation Certificate
12 4 (1.61%) CCSA
Quality Assurance & Compliance
1 81 (32.53%) ISO/IEC 27001
2 75 (30.12%) ISO 9001
3 59 (23.69%) SLA
4 25 (10.04%) PCI DSS
5 17 (6.83%) BS25999
6 15 (6.02%) ISO 22301
7 14 (5.62%) QA
8 11 (4.42%) Sarbanes-Oxley
9 8 (3.21%) ISO 9000
9 8 (3.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 5 (2.01%) COBIT
10 5 (2.01%) ISO 14001
11 4 (1.61%) Cyber Essentials
11 4 (1.61%) HMG Security Policy Framework
12 2 (0.80%) FIPS 140-2
13 1 (0.40%) GDPR
13 1 (0.40%) ISO/IEC 19770
System Software
1 34 (13.65%) Active Directory
2 19 (7.63%) Hyper-V
3 18 (7.23%) VMware Infrastructure
4 8 (3.21%) VMware Workstation
5 5 (2.01%) VMware ESXi
6 2 (0.80%) vSphere
6 2 (0.80%) XenApp
Systems Management
1 13 (5.22%) SCCM
1 13 (5.22%) SCOM
1 13 (5.22%) Tivoli
2 8 (3.21%) Nagios
2 8 (3.21%) Tivoli Storage Manager
3 7 (2.81%) Opsview
3 7 (2.81%) ZABBIX
4 5 (2.01%) DameWare
4 5 (2.01%) Perfmon
5 4 (1.61%) Microsoft Clustering
6 2 (0.80%) Backup Exec
7 1 (0.40%) Data Guard
7 1 (0.40%) Graylog
7 1 (0.40%) Netcool
7 1 (0.40%) Netcool/OMNIbus
7 1 (0.40%) Oracle Enterprise Manager
7 1 (0.40%) Oracle RMAN
Vendors
1 58 (23.29%) Microsoft
2 38 (15.26%) Oracle
3 35 (14.06%) VMware
4 22 (8.84%) Lotus
5 20 (8.03%) Citrix
6 18 (7.23%) Cisco
7 14 (5.62%) Dell
8 13 (5.22%) NetApp
9 11 (4.42%) EqualLogic
10 9 (3.61%) Red Hat
11 8 (3.21%) ServiceNow
11 8 (3.21%) SolarWinds
12 5 (2.01%) BMC
12 5 (2.01%) HP
12 5 (2.01%) Remedy
12 5 (2.01%) Sybase
13 3 (1.20%) SAP
13 3 (1.20%) Symantec
14 2 (0.80%) Splunk
14 2 (0.80%) Veritas