ISO/IEC 20000 (supersedes BS 15000)
UK

The table below provides summary statistics and salary benchmarking for jobs requiring ISO/IEC 20000 skills. It covers permanent job vacancies from the 6 months leading up to 20 April 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Apr 2026
Same period 2025 Same period 2024
Rank 687 629 840
Rank change year-on-year -58 +211 +89
Permanent jobs citing ISO/IEC 20000 32 9 40
As % of all permanent jobs in the UK 0.037% 0.022% 0.042%
As % of the Quality Assurance & Compliance category 0.35% 0.13% 0.30%
Number of salaries quoted 24 8 27
10th Percentile £40,288 £49,427 £29,000
25th Percentile £47,063 £50,368 £33,250
Median annual salary (50th Percentile) £54,068 £52,387 £50,000
Median % change year-on-year +3.21% +4.77% +3.09%
75th Percentile £58,450 £58,000 £53,125
90th Percentile - £60,024 £58,500
UK excluding London median annual salary £54,068 £52,387 £50,000
% change year-on-year +3.21% +4.77% +3.09%

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 9,248 6,753 13,141
As % of all permanent jobs advertised in the UK 10.60% 16.15% 13.89%
Number of salaries quoted 5,428 3,907 9,216
10th Percentile £31,250 £30,375 £27,000
25th Percentile £42,500 £42,500 £36,250
Median annual salary (50th Percentile) £60,000 £58,500 £52,500
Median % change year-on-year +2.56% +11.43% -8.70%
75th Percentile £78,800 £76,795 £70,000
90th Percentile £95,000 £95,000 £90,000
UK excluding London median annual salary £52,500 £52,500 £47,500
% change year-on-year - +10.53% -5.00%

ISO/IEC 20000
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings citing ISO/IEC 20000 relative to all permanent IT jobs advertised.

ISO/IEC 20000 job vacancy trend in the UK

ISO/IEC 20000
Salary Trend

Salary distribution trend for jobs in the UK citing ISO/IEC 20000.

Salary distribution trend for jobs in the UK citing ISO/IEC 20000

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 20 April 2026.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 20 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -58 30 £54,068 +3.21% 23
UK excluding London -69 29 £54,068 +3.21% 21
West Midlands -22 15 £54,068 +4.20% 4
Midlands -26 15 £54,068 +4.20% 5
Work from Home - 10 £48,284 - 5
South East -33 8 £42,500 -27.35% 9
North of England - 3 £42,750 - 3
Wales - 2 £55,000 -
North West - 2 £42,750 - 1
Yorkshire - 1 £42,500 - 2
London - 1 £122,500 - 1
East of England - 1 - - 1

ISO/IEC 20000
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (3.13%) Microsoft Excel
Cloud Services
1 14 (43.75%) AWS
1 14 (43.75%) Azure
1 14 (43.75%) Azure Sentinel
2 1 (3.13%) Power Platform
Communications & Networking
1 14 (43.75%) SD-WAN
1 14 (43.75%) VLAN
1 14 (43.75%) WAN
2 2 (6.25%) Firewall
3 1 (3.13%) Network Security
Database & Business Intelligence
1 1 (3.13%) Power BI
Development Applications
1 1 (3.13%) JIRA
General
1 12 (37.50%) Analytical Skills
2 6 (18.75%) Public Sector
3 5 (15.63%) Social Skills
4 2 (6.25%) Military
4 2 (6.25%) Retail
5 1 (3.13%) Influencing Skills
5 1 (3.13%) Telecoms
Job Titles
1 15 (46.88%) Network Engineer
2 6 (18.75%) Compliance Manager
3 2 (6.25%) Architect
3 2 (6.25%) Delivery Manager
3 2 (6.25%) Service Architect
3 2 (6.25%) Service Delivery Manager
3 2 (6.25%) Service Manager
3 2 (6.25%) Technical Delivery Manager
3 2 (6.25%) Technical Manager
3 2 (6.25%) Technical Services Manager
4 1 (3.13%) Analyst
4 1 (3.13%) Cisco Engineer
4 1 (3.13%) Cisco Network Engineer
4 1 (3.13%) Firewall Engineer
4 1 (3.13%) IT Director
4 1 (3.13%) Senior Cisco Engineer
4 1 (3.13%) Senior Network Engineer
4 1 (3.13%) Service Management Analyst
4 1 (3.13%) Systems Administrator
4 1 (3.13%) Telecoms Engineer
Miscellaneous
1 6 (18.75%) Analytical Mindset
2 2 (6.25%) CMDB
3 1 (3.13%) Data Centre
3 1 (3.13%) Fibre Optics
3 1 (3.13%) Greenfield Project
3 1 (3.13%) Management Information System
3 1 (3.13%) Self-Motivation
Operating Systems
1 1 (3.13%) Windows
1 1 (3.13%) Windows 10
Processes & Methodologies
1 18 (56.25%) ITSM
2 17 (53.13%) Service Management
3 15 (46.88%) Supplier Management
4 14 (43.75%) Continuous Improvement
4 14 (43.75%) Network Monitoring
5 12 (37.50%) Service Delivery
6 10 (31.25%) ITIL
6 10 (31.25%) Problem-Solving
7 9 (28.13%) Project Management
8 7 (21.88%) Impact Analysis
8 7 (21.88%) Project Delivery
8 7 (21.88%) Risk Management
9 6 (18.75%) Data Security
9 6 (18.75%) Digital Strategy
9 6 (18.75%) Internal Audit
9 6 (18.75%) Logistics
9 6 (18.75%) Regulatory Compliance
10 5 (15.63%) Change Management
10 5 (15.63%) Virtual Environments
10 5 (15.63%) Virtual Infrastructure
Qualifications
1 12 (37.50%) Security Cleared
2 9 (28.13%) SC Cleared
3 3 (9.38%) Degree
4 2 (6.25%) CISM
4 2 (6.25%) CISSP
4 2 (6.25%) DV Cleared
4 2 (6.25%) PCI QSA
4 2 (6.25%) PMI Certification
4 2 (6.25%) PMP
5 1 (3.13%) A+ Certification
5 1 (3.13%) BPSS Clearance
5 1 (3.13%) ITIL Foundation Certificate
5 1 (3.13%) MCSA
5 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 10 (31.25%) ISO 9001
1 10 (31.25%) ISO/IEC 27001
2 6 (18.75%) Cyber Essentials
2 6 (18.75%) Cyber Essentials PLUS
2 6 (18.75%) ISO 14001
2 6 (18.75%) QA
3 2 (6.25%) COBIT
3 2 (6.25%) ISO 22301
3 2 (6.25%) JSP 440
3 2 (6.25%) NIST
3 2 (6.25%) PCI DSS
3 2 (6.25%) SLA
4 1 (3.13%) PMO
Systems Management
1 1 (3.13%) SCCM
Vendors
1 14 (43.75%) Cisco
1 14 (43.75%) SolarWinds
1 14 (43.75%) Zscaler
2 13 (40.63%) Avaya
3 2 (6.25%) Microsoft
4 1 (3.13%) ServiceNow