Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 8 August 2022 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1158 936 725
Rank change year-on-year -222 -211 +249
Permanent jobs citing ISO/IEC 20000 69 75 68
As % of all permanent jobs advertised in the UK 0.040% 0.066% 0.10%
As % of the Quality Assurance & Compliance category 0.23% 0.45% 0.81%
Number of salaries quoted 60 42 32
10th Percentile £37,391 £40,500 £34,225
25th Percentile £45,490 £41,250 £41,500
Median annual salary (50th Percentile) £47,500 £55,000 £54,750
Median % change year-on-year -13.64% +0.46% +16.49%
75th Percentile £65,250 £69,938 £62,500
90th Percentile £87,625 £79,750 £68,750
UK excluding London median annual salary £47,500 £52,500 £58,500
% change year-on-year -9.52% -10.26% +25.81%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 30,134 16,540 8,348
As % of all permanent IT jobs advertised in the UK 17.64% 14.51% 12.82%
Number of salaries quoted 13,939 10,220 6,437
10th Percentile £31,231 £31,250 £30,500
25th Percentile £41,250 £40,500 £40,000
Median annual salary (50th Percentile) £55,000 £53,875 £52,500
Median % change year-on-year +2.09% +2.62% +5.00%
75th Percentile £73,750 £71,250 £70,000
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 8 August 2022.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -206 65 £47,500 -9.52% 19
UK excluding London -120 53 £47,500 -9.52% 15
Midlands -38 24 £47,500 +15.85% 2
East Midlands - 21 £47,500 - 1
South West -33 14 £39,300 -42.63% 5
London -188 12 £91,250 +40.38% 4
South East -55 9 £57,000 +18.75% 5
Work from Home -227 9 £57,500 - 9
North of England -67 4 £43,500 -17.14% 2
West Midlands -62 3 £72,500 +76.83%
Yorkshire -23 2 £43,500 -17.14% 1
North West -60 2 £55,000 -12.00%
East of England -73 2 £85,000 +47.83% 1

For the 6 months to 8 August 2022, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 66 (95.65%) ITIL
2 41 (59.42%) Social Skills
3 32 (46.38%) Security Cleared
4 27 (39.13%) SC Cleared
4 27 (39.13%) Project Management
5 26 (37.68%) Project Delivery
6 23 (33.33%) PRINCE2
7 22 (31.88%) Service Delivery
7 22 (31.88%) Azure
8 20 (28.99%) Microsoft
8 20 (28.99%) Degree
9 18 (26.09%) Requirements Analysis
9 18 (26.09%) TickIT
10 16 (23.19%) Oracle
10 16 (23.19%) Cybersecurity
11 15 (21.74%) Service Management
11 15 (21.74%) VMware
11 15 (21.74%) ISO/IEC 27001
12 14 (20.29%) Windows
12 14 (20.29%) Organisational Skills
12 14 (20.29%) BPSS Clearance
13 12 (17.39%) Hyper-V
13 12 (17.39%) ITSM
14 11 (15.94%) Problem-Solving
15 10 (14.49%) Decision-Making
15 10 (14.49%) Aviation
15 10 (14.49%) Aerospace
15 10 (14.49%) COBIT
15 10 (14.49%) SQL
16 9 (13.04%) AWS

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.35%) Confluence
2 2 (2.90%) IIS
2 2 (2.90%) WebLogic
3 1 (1.45%) MS Project Server
3 1 (1.45%) SharePoint
Applications
1 4 (5.80%) Microsoft Excel
1 4 (5.80%) Microsoft PowerPoint
2 2 (2.90%) Microsoft Office
Cloud Services
1 22 (31.88%) Azure
2 9 (13.04%) AWS
2 9 (13.04%) Microsoft 365
3 7 (10.14%) Cloud Computing
4 5 (7.25%) SaaS
5 3 (4.35%) Azure Active Directory
Communications & Networking
1 3 (4.35%) Firewall
2 2 (2.90%) DHCP
2 2 (2.90%) DNS
2 2 (2.90%) LAN
2 2 (2.90%) Remote Desktop
2 2 (2.90%) SAN
2 2 (2.90%) TCP/IP
2 2 (2.90%) WAN
2 2 (2.90%) Wireless
Database & Business Intelligence
1 7 (10.14%) Microsoft Analysis Services
1 7 (10.14%) MySQL
1 7 (10.14%) Oracle Database
1 7 (10.14%) RDBMS
1 7 (10.14%) Relational Database
1 7 (10.14%) SQL Server
1 7 (10.14%) SQL Server Analysis Services
1 7 (10.14%) SQL Server Integration Services
1 7 (10.14%) SQL Server Reporting Services
2 4 (5.80%) Oracle Database 12c
Development Applications
1 3 (4.35%) JIRA
General
1 41 (59.42%) Social Skills
2 14 (20.29%) Organisational Skills
3 10 (14.49%) Aerospace
3 10 (14.49%) Aviation
4 6 (8.70%) Finance
5 5 (7.25%) Presentation Skills
5 5 (7.25%) Public Sector
6 4 (5.80%) Publishing
7 3 (4.35%) Billing
8 2 (2.90%) Banking
8 2 (2.90%) Manufacturing
9 1 (1.45%) Analytical Skills
9 1 (1.45%) Law
9 1 (1.45%) Legal
Job Titles
1 21 (30.43%) IT Manager
1 21 (30.43%) Project Manager
2 18 (26.09%) IT Project Manager
3 8 (11.59%) Analyst
4 7 (10.14%) DBA
4 7 (10.14%) SQL DBA
4 7 (10.14%) Support Analyst
5 6 (8.70%) Architect
5 6 (8.70%) Service Manager
6 3 (4.35%) Applications Support
6 3 (4.35%) Applications Support Analyst
6 3 (4.35%) Incident Manager
6 3 (4.35%) Information Assurance Leader
6 3 (4.35%) Infrastructure Engineer
6 3 (4.35%) Service Architect
6 3 (4.35%) Service Design Manager
6 3 (4.35%) Service Desk Engineer
6 3 (4.35%) Service Transition Manager
6 3 (4.35%) Transition Manager
7 2 (2.90%) IT Engineer
Libraries, Frameworks & Software Standards
1 7 (10.14%) .NET
2 3 (4.35%) WebCenter
3 2 (2.90%) Oracle Fusion
4 1 (1.45%) Middleware
Miscellaneous
1 6 (8.70%) Public Cloud
2 5 (7.25%) Management Information System
3 4 (5.80%) Cloud Native
4 3 (4.35%) Self-Motivation
5 2 (2.90%) CMDB
5 2 (2.90%) Data Centre
5 2 (2.90%) Enterprise Software
5 2 (2.90%) Virtual Team
6 1 (1.45%) Driving Licence
6 1 (1.45%) Greenfield Project
6 1 (1.45%) NHS
6 1 (1.45%) Replication
6 1 (1.45%) Wiki
Operating Systems
1 14 (20.29%) Windows
2 2 (2.90%) Unix
2 2 (2.90%) Windows Server
2 2 (2.90%) Windows Server 2003
2 2 (2.90%) Windows Server 2008
2 2 (2.90%) Windows Server 2012
2 2 (2.90%) Windows Server 2016
2 2 (2.90%) Windows Server 2019
Processes & Methodologies
1 66 (95.65%) ITIL
2 27 (39.13%) Project Management
3 26 (37.68%) Project Delivery
4 23 (33.33%) PRINCE2
5 22 (31.88%) Service Delivery
6 18 (26.09%) Requirements Analysis
7 16 (23.19%) Cybersecurity
8 15 (21.74%) Service Management
9 12 (17.39%) ITSM
10 11 (15.94%) Problem-Solving
11 10 (14.49%) Decision-Making
12 8 (11.59%) Agile
12 8 (11.59%) Coaching
12 8 (11.59%) Customer Engagement
12 8 (11.59%) Disaster Recovery
12 8 (11.59%) High Availability
12 8 (11.59%) Incident Management
13 7 (10.14%) Benchmarking
13 7 (10.14%) Capacity Planning
13 7 (10.14%) Time Management
Programming Languages
1 10 (14.49%) SQL
2 9 (13.04%) PowerShell
3 7 (10.14%) T-SQL
4 2 (2.90%) Shell Script
5 1 (1.45%) C
Qualifications
1 32 (46.38%) Security Cleared
2 27 (39.13%) SC Cleared
3 20 (28.99%) Degree
4 14 (20.29%) BPSS Clearance
5 4 (5.80%) ITIL Certification
6 3 (4.35%) ITIL Foundation Certificate
6 3 (4.35%) PMI Certification
6 3 (4.35%) PMP
6 3 (4.35%) PRINCE2 Practitioner
7 2 (2.90%) CISA
7 2 (2.90%) CISSP
7 2 (2.90%) DV Cleared
8 1 (1.45%) CCNA
8 1 (1.45%) Cisco Certification
8 1 (1.45%) CISM
8 1 (1.45%) CRISC
8 1 (1.45%) Master's Degree
8 1 (1.45%) MBA
Quality Assurance & Compliance
1 18 (26.09%) TickIT
2 15 (21.74%) ISO/IEC 27001
3 10 (14.49%) COBIT
4 6 (8.70%) GDPR
5 5 (7.25%) PCI DSS
6 4 (5.80%) ISO 9001
7 3 (4.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 3 (4.35%) SLA
8 1 (1.45%) ISO 22301
8 1 (1.45%) NCSC
8 1 (1.45%) NIST
8 1 (1.45%) QA
System Software
1 12 (17.39%) Hyper-V
2 9 (13.04%) VMware Infrastructure
3 7 (10.14%) Citrix Hypervisor
4 5 (7.25%) Active Directory
5 2 (2.90%) vSphere
Systems Management
1 2 (2.90%) Active Directory Federation Services
1 2 (2.90%) SCCM
1 2 (2.90%) WSUS
2 1 (1.45%) Microsoft Intune
Vendors
1 20 (28.99%) Microsoft
2 16 (23.19%) Oracle
3 15 (21.74%) VMware
4 7 (10.14%) Sybase
5 4 (5.80%) Dell
5 4 (5.80%) HP
5 4 (5.80%) ServiceNow
6 3 (4.35%) Apple
7 2 (2.90%) Cisco
7 2 (2.90%) Citrix
7 2 (2.90%) SOTI
7 2 (2.90%) Veeam
8 1 (1.45%) SAP
8 1 (1.45%) SunGard