Period
to 18 June 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 18 June 2019 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
18 Jun 2019
Same period 2018 Same period 2017
Rank 949 1024 943
Rank change year-on-year +75 -81 +4
Permanent jobs citing ISO/IEC 20000 136 165 247
As % of all permanent IT jobs advertised in the UK 0.095% 0.096% 0.14%
As % of the Quality Assurance & Compliance category 0.68% 0.74% 1.19%
Number of salaries quoted 96 130 174
UK median annual salary £48,364 £50,000 £45,000
Median salary % change year-on-year -3.27% +11.11% -7.22%
10th Percentile £33,500 £25,000 £22,500
90th Percentile £75,000 £67,500 £72,500
UK excluding London median annual salary £47,500 £42,500 £37,000
% change year-on-year +11.76% +14.86% -23.71%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 19,903 22,196 20,815
As % of all permanent IT jobs advertised in the UK 13.88% 12.91% 12.10%
Number of salaries quoted 14,506 17,052 16,026
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £28,125 £26,250
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £41,000
% change year-on-year - +9.76% -3.53%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 18 June 2019.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 18 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +77 130 £47,500 -5.00% 7
UK excluding London +26 102 £47,500 +11.76% 2
South West +20 52 £47,000 -6.00% 1
London +81 31 £65,000 +8.33% 5
Midlands +37 15 £52,500 +50.00% 1
South East +38 14 £53,500 +33.75%
West Midlands +28 13 £52,500 +63.42% 1
North of England +25 13 £61,250 +36.11%
North West +24 9 £57,500 +15.00%
East of England +78 5 £53,750 +22.86%
Yorkshire -16 4 £65,000 +182.61%
East Midlands +28 2 £52,500 +34.62%
Wales - 2 £53,250 -
Scotland +10 1 - -

For the 6 months to 18 June 2019, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 110 (80.88%) ITIL
2 54 (39.71%) VMware
3 52 (38.24%) Microsoft Azure
4 51 (37.50%) VMware Infrastructure
4 51 (37.50%) Windows
5 50 (36.76%) SQL
6 49 (36.03%) Linux
7 48 (35.29%) Hyper-V
8 47 (34.56%) Security Cleared
9 45 (33.09%) Citrix
10 44 (32.35%) SQL Server
11 43 (31.62%) Unix
11 43 (31.62%) Active Directory
12 41 (30.15%) Agile Software Development
13 40 (29.41%) PowerShell
13 40 (29.41%) Infrastructure Engineering
14 39 (28.68%) Python
15 38 (27.94%) TCP/IP
15 38 (27.94%) Cisco
15 38 (27.94%) Degree
15 38 (27.94%) Office 365
16 36 (26.47%) XenApp
16 36 (26.47%) JavaScript
17 35 (25.74%) PRINCE2
17 35 (25.74%) CRM
18 34 (25.00%) SharePoint
18 34 (25.00%) PHP
18 34 (25.00%) Visual Studio
18 34 (25.00%) DHCP
18 34 (25.00%) DNS

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (25.00%) SharePoint
2 24 (17.65%) Confluence
3 5 (3.68%) MS Exchange
4 2 (1.47%) Exchange Server 2010
4 2 (1.47%) Oracle SOA Suite
5 1 (0.74%) ArcGIS
Applications
1 5 (3.68%) Microsoft Excel
2 3 (2.21%) Microsoft PowerPoint
3 1 (0.74%) Microsoft Office
Business Applications
1 3 (2.21%) Remedy ITSM
Cloud Services
1 52 (38.24%) Microsoft Azure
2 38 (27.94%) Office 365
3 34 (25.00%) Azure Stack
3 34 (25.00%) OneDrive
4 12 (8.82%) Amazon AWS
4 12 (8.82%) SaaS
5 10 (7.35%) IaaS
6 9 (6.62%) PaaS
7 4 (2.94%) Cloud Computing
8 1 (0.74%) G Suite
Communications & Networking
1 38 (27.94%) TCP/IP
2 34 (25.00%) DHCP
2 34 (25.00%) DNS
2 34 (25.00%) NetScaler
2 34 (25.00%) Skype
3 12 (8.82%) Firewall
4 8 (5.88%) LAN
4 8 (5.88%) WAN
5 6 (4.41%) VPN
6 4 (2.94%) Wireless
6 4 (2.94%) WLAN
7 3 (2.21%) Unified Communications
7 3 (2.21%) Wi-Fi
8 2 (1.47%) SAN
8 2 (1.47%) SSL
8 2 (1.47%) VoIP
9 1 (0.74%) DVB
9 1 (0.74%) Ethernet
Database & Business Intelligence
1 44 (32.35%) SQL Server
2 8 (5.88%) Relational Database
3 4 (2.94%) Amazon Aurora
3 4 (2.94%) NoSQL
3 4 (2.94%) PostgreSQL
3 4 (2.94%) SQL Server 2012
4 1 (0.74%) GIS
4 1 (0.74%) MySQL
4 1 (0.74%) Oracle Database
4 1 (0.74%) Spatial Data
Development Applications
1 34 (25.00%) JIRA
1 34 (25.00%) TestRail
1 34 (25.00%) Visual Studio
1 34 (25.00%) Zephyr
2 1 (0.74%) GitLab
2 1 (0.74%) Jenkins
2 1 (0.74%) Sonatype Nexus
General
1 15 (11.03%) Finance
2 7 (5.15%) Legal
2 7 (5.15%) Telecoms
3 6 (4.41%) Retail
4 4 (2.94%) French Language
4 4 (2.94%) German Language
4 4 (2.94%) Spanish Language
5 3 (2.21%) Aerospace
5 3 (2.21%) Electronics
5 3 (2.21%) Manufacturing
5 3 (2.21%) Marketing
6 1 (0.74%) Banking
6 1 (0.74%) Law
6 1 (0.74%) Local Government
6 1 (0.74%) Multimedia
Job Titles
1 40 (29.41%) Infrastructure Engineer
2 25 (18.38%) Architect
3 21 (15.44%) Service Manager
4 20 (14.71%) IT Manager
5 13 (9.56%) Senior Infrastructure Engineer
6 11 (8.09%) Analyst
6 11 (8.09%) Applications Support
7 10 (7.35%) Cloud Architect
8 9 (6.62%) Delivery Manager
8 9 (6.62%) Services Delivery Manager
9 8 (5.88%) Applications Support Analyst
9 8 (5.88%) Support Analyst
10 6 (4.41%) Compliance Manager
10 6 (4.41%) Security Manager
11 5 (3.68%) Citrix Engineer
11 5 (3.68%) Citrix Infrastructure Engineer
11 5 (3.68%) Infrastructure Architect
11 5 (3.68%) IT Audit Manager
11 5 (3.68%) IT Services Manager
11 5 (3.68%) Quality Manager
Libraries, Frameworks & Software Standards
1 12 (8.82%) Web Services
2 8 (5.88%) Apache Flex
3 7 (5.15%) XML
4 5 (3.68%) SOAP
5 4 (2.94%) .NET
6 3 (2.21%) LDAP
6 3 (2.21%) REST
7 2 (1.47%) JDBC
7 2 (1.47%) JSF
7 2 (1.47%) Middleware
7 2 (1.47%) ODBC
7 2 (1.47%) SAML
7 2 (1.47%) Spring
8 1 (0.74%) 802.1X
8 1 (0.74%) WebCenter
Miscellaneous
1 14 (10.29%) Public Cloud
2 13 (9.56%) e-Learning
3 11 (8.09%) Management Information System
4 10 (7.35%) Mobile Computing
4 10 (7.35%) Replication
5 8 (5.88%) CMDB
6 6 (4.41%) Self-Motivation
7 5 (3.68%) Analytical Skills
8 4 (2.94%) Blog
8 4 (2.94%) Data Centre
8 4 (2.94%) Distributed Denial-of-Service
9 3 (2.21%) Smart Meter
10 2 (1.47%) Client/Server
10 2 (1.47%) Data Protection Act
10 2 (1.47%) Embedded Systems
10 2 (1.47%) Enterprise Software
10 2 (1.47%) EPoS
10 2 (1.47%) Smart Energy
11 1 (0.74%) Greenfield Project
11 1 (0.74%) W3C
Operating Systems
1 51 (37.50%) Windows
2 49 (36.03%) Linux
3 43 (31.62%) Unix
4 34 (25.00%) Mac OS
5 6 (4.41%) Windows Server
6 2 (1.47%) Windows Server 2008
Processes & Methodologies
1 110 (80.88%) ITIL
2 41 (30.15%) Agile Software Development
3 40 (29.41%) Infrastructure Engineering
4 35 (25.74%) CRM
4 35 (25.74%) PRINCE2
5 33 (24.26%) Service Management
6 30 (22.06%) Continuous Integration
6 30 (22.06%) Service Delivery
7 25 (18.38%) Risk Management
8 24 (17.65%) Kanban
8 24 (17.65%) MODAF
8 24 (17.65%) Project Management
8 24 (17.65%) Scrum
9 20 (14.71%) ITIL V3
9 20 (14.71%) ITSM
10 18 (13.24%) Presales
11 17 (12.50%) Disaster Recovery
11 17 (12.50%) Problem Management
12 16 (11.76%) Continuous Improvement
12 16 (11.76%) Software Engineering
Programming Languages
1 50 (36.76%) SQL
2 40 (29.41%) PowerShell
3 39 (28.68%) Python
4 36 (26.47%) JavaScript
5 34 (25.00%) PHP
6 6 (4.41%) C
7 5 (3.68%) PL/SQL
8 4 (2.94%) Java
8 4 (2.94%) T-SQL
8 4 (2.94%) VB.NET
Qualifications
1 47 (34.56%) Security Cleared
2 38 (27.94%) Degree
3 28 (20.59%) CCNA
3 28 (20.59%) Cisco Certification
3 28 (20.59%) DV Cleared
4 26 (19.12%) MCP
5 24 (17.65%) CCA
5 24 (17.65%) RHCE
6 20 (14.71%) Citrix Certification
7 19 (13.97%) SC Cleared
8 10 (7.35%) BPSS Clearance
9 6 (4.41%) Microsoft Certification
10 5 (3.68%) PRINCE2 Practitioner
11 4 (2.94%) Computer Science Degree
11 4 (2.94%) Master's Degree
11 4 (2.94%) MCSE
12 3 (2.21%) CISSP
13 2 (1.47%) CCNP
13 2 (1.47%) HND
14 1 (0.74%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 31 (22.79%) ISO/IEC 27001
2 23 (16.91%) ISO 9001
3 18 (13.24%) ISO 22301
4 17 (12.50%) SLA
5 8 (5.88%) GDPR
6 6 (4.41%) ISO 9000
6 6 (4.41%) QA
7 5 (3.68%) ISO 14001
7 5 (3.68%) PCI DSS
8 2 (1.47%) COBIT
8 2 (1.47%) ISO 31000
8 2 (1.47%) TickIT
9 1 (0.74%) BS7666
9 1 (0.74%) Disclosure Scotland
9 1 (0.74%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.74%) NIST
9 1 (0.74%) WAI
System Software
1 51 (37.50%) VMware Infrastructure
2 48 (35.29%) Hyper-V
3 43 (31.62%) Active Directory
4 36 (26.47%) XenApp
5 34 (25.00%) Microsoft App-V
5 34 (25.00%) XenDesktop
6 2 (1.47%) Microsoft Virtual Server
6 2 (1.47%) Virtual Servers
6 2 (1.47%) VMware ESXi
7 1 (0.74%) ACF2
Systems Management
1 34 (25.00%) Microsoft Data Protection Manager
1 34 (25.00%) SCCM
1 34 (25.00%) SCOM
1 34 (25.00%) SCOrch
2 11 (8.09%) Opscode Chef
3 10 (7.35%) Ansible
3 10 (7.35%) Puppet
3 10 (7.35%) Terraform
4 2 (1.47%) Single Sign-On
Vendors
1 54 (39.71%) VMware
2 45 (33.09%) Citrix
3 38 (27.94%) Cisco
4 34 (25.00%) Splunk
5 24 (17.65%) Atlassian
6 23 (16.91%) Microsoft
7 15 (11.03%) Oracle
8 4 (2.94%) SAP
8 4 (2.94%) ServiceNow
9 3 (2.21%) BMC
9 3 (2.21%) Remedy
10 2 (1.47%) NetApp
11 1 (0.74%) Apple
11 1 (0.74%) ESRI
11 1 (0.74%) Google
11 1 (0.74%) IBM
11 1 (0.74%) Mapinfo
11 1 (0.74%) Northgate
11 1 (0.74%) SonicWALL
11 1 (0.74%) Sun