Period
to 11 May 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 11 May 2021 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
11 May 2021
Same period 2020 Same period 2019
Rank 785 837 980
Rank change year-on-year +52 +143 +73
Permanent jobs citing ISO/IEC 20000 82 107 136
As % of all permanent jobs advertised in the UK 0.093% 0.11% 0.093%
As % of the Quality Assurance & Compliance category 0.75% 0.87% 0.66%
Number of salaries quoted 34 66 97
10th Percentile £40,500 £33,750 £33,750
25th Percentile £41,625 £46,250 £42,500
Median annual salary (50th Percentile) £52,500 £52,500 £52,500
75th Percentile £67,000 £60,000 £62,500
90th Percentile £79,250 £68,750 £75,000
UK excluding London median annual salary £50,000 £55,000 £47,500
% change year-on-year -9.09% +15.79% +2.70%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 10,897 12,286 20,718
As % of all permanent IT jobs advertised in the UK 12.36% 12.38% 14.13%
Number of salaries quoted 7,512 9,511 15,156
10th Percentile £31,250 £29,000 £27,750
25th Percentile £40,500 £37,500 £37,500
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% -
75th Percentile £70,000 £70,000 £67,500
90th Percentile £85,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £47,000 £45,000
% change year-on-year +1.06% +4.44% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 11 May 2021.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 11 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 70 £53,750 +2.38% 8
UK excluding London +32 62 £50,000 -9.09% 6
South East +40 23 £55,000 -8.33% 1
London +63 17 £55,000 +15.79% 3
Work from Home -162 16 £55,000 +10.00% 2
West Midlands -14 13 £41,000 -18.00%
Midlands -19 13 £41,000 +18.84%
South West -42 11 £43,000 -21.82% 3
Wales - 5 £50,000 -
North of England +9 4 £57,250 +20.53%
Yorkshire -13 4 £57,250 +20.53%
Scotland -2 3 - - 1
East of England +35 2 £85,000 +70.00% 1
Northern Ireland - 1 - -

For the 6 months to 11 May 2021, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 54 (65.85%) ITIL
2 51 (62.20%) ISO/IEC 27001
3 50 (60.98%) Service Management
4 48 (58.54%) SLA
5 47 (57.32%) Social Skills
6 42 (51.22%) Microsoft
7 41 (50.00%) Service Delivery
8 39 (47.56%) GDPR
9 37 (45.12%) ISO 9001
10 34 (41.46%) BS25999
10 34 (41.46%) Organisational Skills
11 31 (37.80%) Incident Management
12 27 (32.93%) Service Delivery Management
13 26 (31.71%) Games
14 25 (30.49%) People Management
15 24 (29.27%) Coaching
15 24 (29.27%) Major Incident Management
16 19 (23.17%) Problem-Solving
16 19 (23.17%) Degree
17 17 (20.73%) Finance
18 14 (17.07%) Active Directory
18 14 (17.07%) Windows
18 14 (17.07%) Cybersecurity
19 13 (15.85%) Business Continuity
19 13 (15.85%) Digital Economy
20 12 (14.63%) Legal
20 12 (14.63%) Azure
20 12 (14.63%) SIEM
21 11 (13.41%) Business Development
21 11 (13.41%) ITSM

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.44%) IIS
2 1 (1.22%) SharePoint
2 1 (1.22%) Tomcat
2 1 (1.22%) WebLogic
Applications
1 1 (1.22%) Microsoft Office
1 1 (1.22%) MS Visio
Business Applications
1 3 (3.66%) Oracle EBS
1 3 (3.66%) Oracle ERP
Cloud Services
1 12 (14.63%) Azure
2 7 (8.54%) Microsoft 365
3 5 (6.10%) GCP
3 5 (6.10%) SaaS
4 4 (4.88%) AWS
5 1 (1.22%) Azure Active Directory
5 1 (1.22%) GitHub
Communications & Networking
1 10 (12.20%) Firewall
2 8 (9.76%) Internet
3 6 (7.32%) Intrusion Detection
3 6 (7.32%) Network Security
4 5 (6.10%) DNS
5 4 (4.88%) VPN
5 4 (4.88%) WAN
6 3 (3.66%) Anycast
6 3 (3.66%) BGP
6 3 (3.66%) Cisco IOS
6 3 (3.66%) Ethernet
6 3 (3.66%) IPsec
6 3 (3.66%) Multicast
6 3 (3.66%) SNMP
6 3 (3.66%) TCP/IP
7 1 (1.22%) LAN
7 1 (1.22%) Remote Desktop
Database & Business Intelligence
1 5 (6.10%) MySQL
2 3 (3.66%) Oracle Reports
Development Applications
1 5 (6.10%) Git (software)
2 1 (1.22%) Jenkins
General
1 47 (57.32%) Social Skills
2 34 (41.46%) Organisational Skills
3 26 (31.71%) Games
4 17 (20.73%) Finance
5 13 (15.85%) Digital Economy
6 12 (14.63%) Legal
7 9 (10.98%) Analytical Skills
8 7 (8.54%) Public Sector
9 6 (7.32%) Aerospace
9 6 (7.32%) Marketing
10 5 (6.10%) Back Office
11 2 (2.44%) Influencing Skills
11 2 (2.44%) Telecoms
12 1 (1.22%) Presentation Skills
12 1 (1.22%) Retail
Job Titles
1 32 (39.02%) Service Manager
2 18 (21.95%) Service Desk Manager
3 6 (7.32%) Account Manager
3 6 (7.32%) Analyst
3 6 (7.32%) Data Centre Manager
3 6 (7.32%) Data Manager
3 6 (7.32%) Technical Account Manager
3 6 (7.32%) Technical Manager
4 5 (6.10%) Cyber Intelligence Analyst
4 5 (6.10%) Delivery Manager
4 5 (6.10%) Developer
4 5 (6.10%) Service Delivery Manager
4 5 (6.10%) Software Developer
5 4 (4.88%) Cloud Consultant
5 4 (4.88%) Consultant
5 4 (4.88%) Security Consultant
6 3 (3.66%) Configuration Manager
6 3 (3.66%) IT Manager
6 3 (3.66%) Operations Manager
6 3 (3.66%) Support Manager
Libraries, Frameworks & Software Standards
1 5 (6.10%) .NET
1 5 (6.10%) .NET Framework
1 5 (6.10%) ASP.NET
1 5 (6.10%) CSS
1 5 (6.10%) HTML
1 5 (6.10%) jQuery
1 5 (6.10%) RESTful
2 4 (4.88%) Web Services
3 2 (2.44%) SailPoint
4 1 (1.22%) Middleware
Miscellaneous
1 7 (8.54%) Cyberthreat
2 6 (7.32%) Data Centre
2 6 (7.32%) Driving Licence
2 6 (7.32%) Private Cloud
2 6 (7.32%) Self-Motivation
3 5 (6.10%) Cyber Kill Chain
3 5 (6.10%) Management Information System
4 4 (4.88%) CMDB
5 3 (3.66%) Public Cloud
6 1 (1.22%) Security Operations Centre
Operating Systems
1 14 (17.07%) Windows
2 8 (9.76%) Windows Server
3 7 (8.54%) Windows 10
4 3 (3.66%) Linux
4 3 (3.66%) Red Hat Enterprise Linux
5 1 (1.22%) Android
Processes & Methodologies
1 54 (65.85%) ITIL
2 50 (60.98%) Service Management
3 41 (50.00%) Service Delivery
4 31 (37.80%) Incident Management
5 27 (32.93%) Service Delivery Management
6 25 (30.49%) People Management
7 24 (29.27%) Coaching
7 24 (29.27%) Major Incident Management
8 19 (23.17%) Problem-Solving
9 14 (17.07%) Cybersecurity
10 13 (15.85%) Business Continuity
11 12 (14.63%) SIEM
12 11 (13.41%) Business Development
12 11 (13.41%) Disaster Recovery
12 11 (13.41%) Information Security
12 11 (13.41%) ITSM
13 10 (12.20%) Continuous Improvement
14 8 (9.76%) Performance Management
15 7 (8.54%) Facilities Management
15 7 (8.54%) Security Operations
Programming Languages
1 5 (6.10%) C#
1 5 (6.10%) JavaScript
1 5 (6.10%) PHP
1 5 (6.10%) SQL
2 2 (2.44%) PowerShell
Qualifications
1 19 (23.17%) Degree
2 10 (12.20%) Security Cleared
3 7 (8.54%) ITIL Certification
4 6 (7.32%) CEH
4 6 (7.32%) Master's Degree
4 6 (7.32%) OSCP
5 5 (6.10%) CISSP
5 5 (6.10%) EnCE
5 5 (6.10%) GCFA
5 5 (6.10%) GCFE
5 5 (6.10%) GCIA
5 5 (6.10%) GCIH
5 5 (6.10%) GIAC
5 5 (6.10%) GPEN
5 5 (6.10%) GREM
6 3 (3.66%) BPSS Clearance
6 3 (3.66%) Oracle Certification
6 3 (3.66%) SC Cleared
7 2 (2.44%) DBS Check
8 1 (1.22%) ECSA
Quality Assurance & Compliance
1 51 (62.20%) ISO/IEC 27001
2 48 (58.54%) SLA
3 39 (47.56%) GDPR
4 37 (45.12%) ISO 9001
5 34 (41.46%) BS25999
6 8 (9.76%) ISO 22301
7 6 (7.32%) PCI DSS
8 5 (6.10%) COBIT
8 5 (6.10%) GRC
8 5 (6.10%) SOC 2
9 1 (1.22%) ISO 14001
9 1 (1.22%) TickIT
System Software
1 14 (17.07%) Active Directory
2 2 (2.44%) Hyper-V
2 2 (2.44%) VMware Infrastructure
Systems Management
1 5 (6.10%) EnCase
2 2 (2.44%) WSUS
3 1 (1.22%) BMC PATROL
3 1 (1.22%) Microsoft Intune
3 1 (1.22%) QRadar
3 1 (1.22%) SCCM
Vendors
1 42 (51.22%) Microsoft
2 10 (12.20%) Cisco
3 9 (10.98%) ServiceNow
4 6 (7.32%) Citrix
4 6 (7.32%) Google
4 6 (7.32%) NetApp
5 5 (6.10%) Splunk
5 5 (6.10%) VMware
6 4 (4.88%) Apple
7 3 (3.66%) Adobe
7 3 (3.66%) Juniper
7 3 (3.66%) Oracle
8 1 (1.22%) AlienVault
8 1 (1.22%) Brocade
8 1 (1.22%) F5
8 1 (1.22%) Huawei
8 1 (1.22%) Meraki
8 1 (1.22%) Palo Alto
8 1 (1.22%) Ruckus Wireless
8 1 (1.22%) VocaLink