Period
to 15 August 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 993 913 919
Rank change year-on-year -80 +6 +22
Permanent jobs citing ISO/IEC 20000 190 275 356
As % of all permanent IT jobs advertised in the UK 0.11% 0.16% 0.18%
As % of the Quality Assurance & Compliance category 0.83% 1.27% 1.36%
Number of salaries quoted 143 203 234
UK median annual salary £45,000 £41,500 £45,000
Median salary % change year-on-year +8.43% -7.78% -5.26%
10th Percentile £25,000 £22,500 £29,150
90th Percentile £72,500 £67,500 £75,000
UK excluding London median annual salary £40,000 £32,250 £45,000
% change year-on-year +24.03% -28.33% -5.26%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22,892 21,612 26,221
As % of all permanent IT jobs advertised in the UK 13.50% 12.21% 13.21%
Number of salaries quoted 17,334 16,157 20,795
UK median annual salary £50,000 £48,000 £48,500
Median salary % change year-on-year +4.17% -1.03% +7.78%
10th Percentile £28,750 £27,000 £26,750
90th Percentile £80,000 £77,500 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 15 August 2018.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -68 185 £46,250 +8.82% 14
UK excluding London -10 149 £40,000 +24.03% 11
South West -5 43 £38,750 -26.19% 1
South East 0 38 £37,500 +44.23% 4
London -4 38 £60,000 +26.32% 3
North of England +18 32 £51,250 +86.36% 3
Midlands -4 26 £32,500 +9.24% 1
West Midlands +10 24 £32,500 +18.18% 1
Yorkshire +19 16 £52,500 +90.91% 1
North West +24 15 £51,250 +13.89% 2
East of England -6 8 £54,750 -8.75% 2
East Midlands +11 2 £55,000 +42.86%
Scotland - 2 £28,500 -
North East -20 1 £31,250 -8.09%

For the 6 months to 15 August 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 131 (68.95%) ITIL
2 78 (41.05%) ISO/IEC 27001
3 76 (40.00%) Service Management
4 63 (33.16%) Microsoft
5 57 (30.00%) Windows
6 55 (28.95%) Service Delivery
7 49 (25.79%) ISO 9001
8 47 (24.74%) Finance
9 43 (22.63%) ITIL V3
10 38 (20.00%) Problem Management
11 37 (19.47%) Security Cleared
12 36 (18.95%) SC Cleared
13 35 (18.42%) SLA
14 33 (17.37%) Risk Management
14 33 (17.37%) Management Information System
14 33 (17.37%) Incident Management
15 32 (16.84%) SQL
15 32 (16.84%) Project Management
15 32 (16.84%) Problem-Solving
16 30 (15.79%) ITSM
17 28 (14.74%) Cisco
18 27 (14.21%) Configuration Management
18 27 (14.21%) Information Security
19 26 (13.68%) VMware
19 26 (13.68%) Microsoft Azure
19 26 (13.68%) Windows Server
20 23 (12.11%) PCI DSS
20 23 (12.11%) Stakeholder Management
21 22 (11.58%) Data Centre
22 21 (11.05%) Firewall

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (10.00%) SharePoint
2 14 (7.37%) MS Exchange
3 7 (3.68%) Oracle SOA Suite
4 6 (3.16%) Apache Solr
4 6 (3.16%) Elasticsearch
5 5 (2.63%) Skype for Business
6 4 (2.11%) IIS
7 3 (1.58%) Exchange Server 2013
8 2 (1.05%) Exchange Server 2010
8 2 (1.05%) JBoss
8 2 (1.05%) WebLogic
8 2 (1.05%) WebSphere
8 2 (1.05%) WildFly
9 1 (0.53%) Confluence
Applications
1 15 (7.89%) Microsoft Office
2 14 (7.37%) Microsoft Excel
3 8 (4.21%) Microsoft Project
4 7 (3.68%) Microsoft PowerPoint
5 2 (1.05%) Simulink
6 1 (0.53%) MS Visio
Business Applications
1 9 (4.74%) assyst
2 7 (3.68%) Sentinel
3 5 (2.63%) Remedy ITSM
Cloud Services
1 26 (13.68%) Microsoft Azure
2 14 (7.37%) Amazon AWS
2 14 (7.37%) Office 365
3 8 (4.21%) SaaS
4 4 (2.11%) IaaS
5 2 (1.05%) Azure Active Directory
5 2 (1.05%) PaaS
Communications & Networking
1 21 (11.05%) Firewall
2 18 (9.47%) WAN
3 15 (7.89%) LAN
3 15 (7.89%) Unified Communications
4 13 (6.84%) TCP/IP
5 12 (6.32%) Intranet
6 8 (4.21%) Broadband
6 8 (4.21%) VPN
6 8 (4.21%) Wi-Fi
7 7 (3.68%) NAS
7 7 (3.68%) Network Security
7 7 (3.68%) SAN
7 7 (3.68%) Wireless
8 6 (3.16%) Internet
8 6 (3.16%) PABX
9 5 (2.63%) Skype
10 4 (2.11%) DNS
10 4 (2.11%) IPv4
10 4 (2.11%) IPv6
11 3 (1.58%) Wireshark
Database & Business Intelligence
1 20 (10.53%) SQL Server
2 4 (2.11%) PostgreSQL
2 4 (2.11%) Relational Database
3 3 (1.58%) Data Warehouse
3 3 (1.58%) GIS
4 2 (1.05%) Amazon Aurora
4 2 (1.05%) Amazon RDS
4 2 (1.05%) BusinessObjects
4 2 (1.05%) MongoDB
4 2 (1.05%) MySQL
4 2 (1.05%) Power BI
4 2 (1.05%) SAP HANA
4 2 (1.05%) Spotfire
4 2 (1.05%) SQL Server Reporting Services
5 1 (0.53%) Oracle Database
Development Applications
1 1 (0.53%) JIRA
General
1 47 (24.74%) Finance
2 14 (7.37%) Telecoms
3 13 (6.84%) Banking
3 13 (6.84%) Retail
4 10 (5.26%) Legal
5 9 (4.74%) International Banking
6 4 (2.11%) French Language
6 4 (2.11%) German Language
6 4 (2.11%) Spanish Language
7 2 (1.05%) Automotive
7 2 (1.05%) Billing
7 2 (1.05%) Local Government
8 1 (0.53%) Back Office
8 1 (0.53%) Law
Job Titles
1 40 (21.05%) Analyst
2 27 (14.21%) Support Engineer
3 21 (11.05%) Compliance Officer
3 21 (11.05%) Service Manager
4 19 (10.00%) Architect
5 14 (7.37%) Security Compliance Officer
5 14 (7.37%) Security Officer
6 13 (6.84%) Information Officer
6 13 (6.84%) Information Security Compliance Officer
6 13 (6.84%) Information Security Officer
7 12 (6.32%) IT Manager
7 12 (6.32%) Security Analyst
7 12 (6.32%) Services Delivery Manager
8 11 (5.79%) Consultant
8 11 (5.79%) Delivery Manager
8 11 (5.79%) Service Analyst
9 10 (5.26%) Administrator
9 10 (5.26%) Risk Manager
9 10 (5.26%) Support Analyst
9 10 (5.26%) Windows Engineer
Libraries, Frameworks & Software Standards
1 7 (3.68%) XML
2 6 (3.16%) Elastic Stack
2 6 (3.16%) Lucene
3 5 (2.63%) JSF
3 5 (2.63%) Middleware
3 5 (2.63%) Spring
4 4 (2.11%) Web Services
5 3 (1.58%) J2EE
6 2 (1.05%) CSS
6 2 (1.05%) Django
6 2 (1.05%) HTML
7 1 (0.53%) WebCenter
Miscellaneous
1 33 (17.37%) Management Information System
2 22 (11.58%) Data Centre
3 18 (9.47%) Self-Motivation
4 17 (8.95%) Analytical Skills
5 12 (6.32%) Driving Licence
6 10 (5.26%) Greenfield Project
7 9 (4.74%) Computer Science
7 9 (4.74%) Video Conferencing
8 8 (4.21%) CMDB
9 7 (3.68%) CESG
9 7 (3.68%) Client/Server
9 7 (3.68%) Freedom of Information
10 6 (3.16%) Smart Meter
10 6 (3.16%) Virtual Team
11 5 (2.63%) Embedded Systems
11 5 (2.63%) Enterprise Software
12 4 (2.11%) Blog
12 4 (2.11%) Enterprise Cloud
13 3 (1.58%) Public Cloud
13 3 (1.58%) Replication
Operating Systems
1 57 (30.00%) Windows
2 26 (13.68%) Windows Server
3 19 (10.00%) Linux
4 10 (5.26%) Unix
5 8 (4.21%) Solaris
6 6 (3.16%) Windows 2000
6 6 (3.16%) Windows XP
7 4 (2.11%) Windows Server 2012
8 3 (1.58%) Windows 10
8 3 (1.58%) Windows Server 2008
9 2 (1.05%) Android
10 1 (0.53%) Apple iOS
10 1 (0.53%) Windows 7
10 1 (0.53%) Windows Phone
10 1 (0.53%) Windows Phone 7
10 1 (0.53%) Windows Server 2003
Processes & Methodologies
1 131 (68.95%) ITIL
2 76 (40.00%) Service Management
3 55 (28.95%) Service Delivery
4 43 (22.63%) ITIL V3
5 38 (20.00%) Problem Management
6 33 (17.37%) Incident Management
6 33 (17.37%) Risk Management
7 32 (16.84%) Problem-Solving
7 32 (16.84%) Project Management
8 30 (15.79%) ITSM
9 27 (14.21%) Configuration Management
9 27 (14.21%) Information Security
10 23 (12.11%) Stakeholder Management
11 20 (10.53%) Change Management
11 20 (10.53%) Service Design
12 18 (9.47%) Agile Software Development
12 18 (9.47%) Continuous Improvement
13 17 (8.95%) Presales
14 15 (7.89%) Due Diligence
14 15 (7.89%) Release Management
Programming Languages
1 32 (16.84%) SQL
2 9 (4.74%) Python
3 8 (4.21%) Shell Script
3 8 (4.21%) VBScript
4 7 (3.68%) Java
5 4 (2.11%) C
5 4 (2.11%) PL/SQL
5 4 (2.11%) T-SQL
6 2 (1.05%) C++
6 2 (1.05%) JavaScript
6 2 (1.05%) MATLAB
Qualifications
1 37 (19.47%) Security Cleared
2 36 (18.95%) SC Cleared
3 19 (10.00%) CISM
3 19 (10.00%) CISSP
3 19 (10.00%) Degree
4 16 (8.42%) CISA
4 16 (8.42%) ITIL Certification
5 9 (4.74%) CCNA
5 9 (4.74%) Cisco Certification
6 7 (3.68%) Microsoft Certification
7 6 (3.16%) PRINCE2 Certification
8 5 (2.63%) MCSE
9 4 (2.11%) CCNP
9 4 (2.11%) Computer Science Degree
9 4 (2.11%) DBS Check
9 4 (2.11%) Master's Degree
9 4 (2.11%) MCP
10 3 (1.58%) CESG Certified Professional
10 3 (1.58%) GIAC
10 3 (1.58%) GSLC
Quality Assurance & Compliance
1 78 (41.05%) ISO/IEC 27001
2 49 (25.79%) ISO 9001
3 35 (18.42%) SLA
4 23 (12.11%) PCI DSS
5 20 (10.53%) QA
6 17 (8.95%) ISO 14001
7 12 (6.32%) Cyber Essentials
7 12 (6.32%) Cyber Essentials PLUS
8 8 (4.21%) ISO 22301
8 8 (4.21%) ISO 31000
9 4 (2.11%) COSO
9 4 (2.11%) ISAE 3402
9 4 (2.11%) SAS 70
10 3 (1.58%) PMO
11 2 (1.05%) COBIT
12 1 (0.53%) GDPR
System Software
1 16 (8.42%) VMware Infrastructure
2 14 (7.37%) Active Directory
3 8 (4.21%) Hyper-V
4 6 (3.16%) Docker
4 6 (3.16%) Firmware
5 2 (1.05%) vSphere
6 1 (0.53%) Microsoft App-V
6 1 (0.53%) Terminal Server
6 1 (0.53%) Virtual Machines
6 1 (0.53%) Virtual Servers
6 1 (0.53%) VMware ESXi
Systems Management
1 8 (4.21%) SCCM
2 2 (1.05%) Ansible
2 2 (1.05%) Failover Clustering
2 2 (1.05%) Opscode Chef
2 2 (1.05%) Puppet
2 2 (1.05%) Terraform
3 1 (0.53%) Cisco CUCM
3 1 (0.53%) HP Data Protector
3 1 (0.53%) SCOM
Vendors
1 63 (33.16%) Microsoft
2 28 (14.74%) Cisco
3 26 (13.68%) VMware
4 15 (7.89%) Oracle
5 11 (5.79%) Citrix
6 7 (3.68%) Capita
7 6 (3.16%) Nortel
7 6 (3.16%) Panasonic
7 6 (3.16%) Red Box
7 6 (3.16%) Remedy
7 6 (3.16%) ServiceNow
7 6 (3.16%) Siemens
7 6 (3.16%) SolarWinds
8 5 (2.63%) BMC
9 4 (2.11%) CheckPoint
9 4 (2.11%) Tableau
10 3 (1.58%) F5
10 3 (1.58%) Palo Alto
10 3 (1.58%) Polycom
10 3 (1.58%) Riverbed