Period
to 24 February 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 24 February 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 1012 981 971
Rank change year-on-year -31 -10 +6
Permanent jobs citing ISO/IEC 20000 160 191 342
As % of all permanent IT jobs advertised in the UK 0.091% 0.11% 0.16%
As % of the Quality Assurance & Compliance category 0.71% 0.88% 1.25%
Number of salaries quoted 116 122 299
UK median annual salary £49,500 £48,000 £47,500
Median salary % change year-on-year +3.13% +1.05% +11.76%
10th Percentile £27,188 £26,525 £29,887
90th Percentile £71,875 £74,875 £69,500
UK excluding London median annual salary £48,000 £45,000 £47,500
% change year-on-year +6.67% -5.26% +18.75%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22,602 21,763 27,302
As % of all permanent IT jobs advertised in the UK 12.90% 12.39% 12.93%
Number of salaries quoted 17,634 17,226 21,611
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,750 £26,250 £26,250
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £43,500 £42,500 £42,500
% change year-on-year +2.35% - +6.25%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 24 February 2018.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 152 £50,000 +4.17% 23
UK excluding London -45 119 £48,000 +6.67% 19
South East +20 40 £62,750 +41.01% 5
London 0 34 £56,250 -10.00% 4
North of England +9 33 £48,500 +7.78% 4
South West -13 22 £48,000 +6.67% 6
North West +8 15 £55,000 +5.35% 2
Yorkshire +15 13 £35,000 +27.27% 2
Midlands -29 12 £39,000 -13.33% 3
East of England +4 11 £36,250 -19.44% 1
West Midlands -37 10 £37,000 -17.78% 1
North East -18 5 £48,500 +10.86%
East Midlands +9 2 £40,750 - 2
Northern Ireland -15 1 - -

For the 6 months to 24 February 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 120 (75.00%) ITIL
2 89 (55.63%) Service Management
3 52 (32.50%) Service Delivery
4 51 (31.88%) ITIL V3
5 45 (28.13%) ISO/IEC 27001
6 40 (25.00%) Project Management
7 34 (21.25%) ISO 9001
8 30 (18.75%) SLA
8 30 (18.75%) Security Cleared
9 25 (15.63%) Continuous Improvement
9 25 (15.63%) ITSM
10 24 (15.00%) Information Security
11 22 (13.75%) Change Management
12 21 (13.13%) PRINCE2
13 20 (12.50%) Windows
14 19 (11.88%) Finance
14 19 (11.88%) Incident Management
14 19 (11.88%) SC Cleared
15 18 (11.25%) Service Design
15 18 (11.25%) Management Information System
15 18 (11.25%) SQL Server
15 18 (11.25%) Linux
16 17 (10.63%) Analytical Skills
17 16 (10.00%) QA
17 16 (10.00%) Problem Management
17 16 (10.00%) Oracle
17 16 (10.00%) Configuration Management
17 16 (10.00%) Information Security Management
17 16 (10.00%) Security Management
17 16 (10.00%) Agile Software Development

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.50%) Apache
1 4 (2.50%) Oracle SOA Suite
2 2 (1.25%) WebLogic
3 1 (0.63%) Alfresco
3 1 (0.63%) ArcGIS
3 1 (0.63%) Drupal
3 1 (0.63%) GeoServer
3 1 (0.63%) JBoss
3 1 (0.63%) Joomla!
3 1 (0.63%) MS Exchange
3 1 (0.63%) Oracle Application Server
3 1 (0.63%) Tomcat
3 1 (0.63%) WebSphere
Applications
1 5 (3.13%) Microsoft Excel
1 5 (3.13%) Microsoft PowerPoint
2 4 (2.50%) Microsoft Office
3 1 (0.63%) AutoCAD
3 1 (0.63%) Microsoft Project
3 1 (0.63%) MS Visio
Business Applications
1 4 (2.50%) assyst
Cloud Services
1 11 (6.88%) Office 365
2 10 (6.25%) Amazon AWS
3 9 (5.63%) Microsoft Azure
4 4 (2.50%) SaaS
5 2 (1.25%) Cloud Computing
Communications & Networking
1 10 (6.25%) Firewall
2 5 (3.13%) SMS
2 5 (3.13%) Unified Communications
3 4 (2.50%) DNS
3 4 (2.50%) Wireless
4 3 (1.88%) DHCP
4 3 (1.88%) FTP
4 3 (1.88%) VPN
4 3 (1.88%) WAN
5 2 (1.25%) BGP
5 2 (1.25%) BGP-4
5 2 (1.25%) Cisco ISE
5 2 (1.25%) Cisco Wireless
5 2 (1.25%) Internet
5 2 (1.25%) LAN
5 2 (1.25%) MPLS
6 1 (0.63%) Cisco ASA
6 1 (0.63%) Network Security
6 1 (0.63%) OSPF
6 1 (0.63%) TCP/IP
Database & Business Intelligence
1 18 (11.25%) SQL Server
2 5 (3.13%) MySQL
2 5 (3.13%) Oracle Database
2 5 (3.13%) PostgreSQL
3 3 (1.88%) Data Warehouse
3 3 (1.88%) Informix
3 3 (1.88%) SQL Server 2008
4 2 (1.25%) GIS
5 1 (0.63%) Azure SQL Database
5 1 (0.63%) MongoDB
5 1 (0.63%) MS Access
5 1 (0.63%) Oracle Database 10g
5 1 (0.63%) Oracle Database 11g
5 1 (0.63%) Oracle Database 12c
5 1 (0.63%) QGIS
5 1 (0.63%) Spatial Data
5 1 (0.63%) SQL Server 2012
5 1 (0.63%) SQL Server Reporting Services
5 1 (0.63%) SQLite
Development Applications
1 1 (0.63%) Git (software)
1 1 (0.63%) Jenkins
1 1 (0.63%) JMeter
1 1 (0.63%) Maven
1 1 (0.63%) Oracle APEX
1 1 (0.63%) Oracle Forms
1 1 (0.63%) Selenium
1 1 (0.63%) Subversion
1 1 (0.63%) Visual Studio
General
1 19 (11.88%) Finance
2 7 (4.38%) Banking
2 7 (4.38%) International Banking
2 7 (4.38%) Retail
3 3 (1.88%) Telecoms
4 2 (1.25%) Legal
5 1 (0.63%) Advertising
5 1 (0.63%) Electronics
5 1 (0.63%) Local Government
5 1 (0.63%) Manufacturing
Job Titles
1 35 (21.88%) Service Manager
2 19 (11.88%) IT Manager
3 18 (11.25%) Analyst
4 12 (7.50%) Architect
5 11 (6.88%) IT Services Manager
5 11 (6.88%) Service Analyst
6 10 (6.25%) Security Manager
7 8 (5.00%) Delivery Manager
7 8 (5.00%) Operations Manager
7 8 (5.00%) Security Analyst
7 8 (5.00%) Services Delivery Manager
8 7 (4.38%) Banking Analyst
8 7 (4.38%) Configuration Manager
8 7 (4.38%) Service Architect
8 7 (4.38%) Service Desk Analyst
8 7 (4.38%) Support Engineer
9 6 (3.75%) Asset and Configuration Manager
9 6 (3.75%) NOC Manager
9 6 (3.75%) Security Administrator
9 6 (3.75%) Service Desk Administrator
Libraries, Frameworks & Software Standards
1 8 (5.00%) XML
2 4 (2.50%) JSF
2 4 (2.50%) Middleware
2 4 (2.50%) Spring
2 4 (2.50%) WebCenter
3 2 (1.25%) HTML
3 2 (1.25%) REST
3 2 (1.25%) SOAP
3 2 (1.25%) Web Services
4 1 (0.63%) .NET
4 1 (0.63%) Ajax
4 1 (0.63%) ASP.NET
4 1 (0.63%) Backbone.js
4 1 (0.63%) CSS
4 1 (0.63%) Dojo
4 1 (0.63%) jQuery
4 1 (0.63%) JSP
4 1 (0.63%) KnockoutJS
4 1 (0.63%) LAMP
4 1 (0.63%) WSDL
Miscellaneous
1 18 (11.25%) Management Information System
2 17 (10.63%) Analytical Skills
3 9 (5.63%) Data Centre
4 8 (5.00%) Driving Licence
4 8 (5.00%) Enterprise Software
5 5 (3.13%) Public Cloud
6 4 (2.50%) Client/Server
6 4 (2.50%) Clustering
6 4 (2.50%) Embedded Systems
6 4 (2.50%) Greenfield Project
6 4 (2.50%) iPad
6 4 (2.50%) Security Operations Centre
7 3 (1.88%) NHS
7 3 (1.88%) RSA SecurID
8 2 (1.25%) Virtual Team
9 1 (0.63%) CMDB
9 1 (0.63%) iPhone
9 1 (0.63%) Life Science
9 1 (0.63%) LLPG
9 1 (0.63%) Smartphone
Operating Systems
1 20 (12.50%) Windows
2 18 (11.25%) Linux
3 7 (4.38%) Unix
4 5 (3.13%) Android
4 5 (3.13%) Apple iOS
5 4 (2.50%) Solaris
6 3 (1.88%) Windows 7
7 2 (1.25%) Windows 8
8 1 (0.63%) AIX
8 1 (0.63%) Red Hat Enterprise Linux
8 1 (0.63%) Windows 2000
8 1 (0.63%) Windows Phone
8 1 (0.63%) Windows Phone 7
8 1 (0.63%) Windows Server
8 1 (0.63%) Windows XP
Processes & Methodologies
1 120 (75.00%) ITIL
2 89 (55.63%) Service Management
3 52 (32.50%) Service Delivery
4 51 (31.88%) ITIL V3
5 40 (25.00%) Project Management
6 25 (15.63%) Continuous Improvement
6 25 (15.63%) ITSM
7 24 (15.00%) Information Security
8 22 (13.75%) Change Management
9 21 (13.13%) PRINCE2
10 19 (11.88%) Incident Management
11 18 (11.25%) Service Design
12 16 (10.00%) Agile Software Development
12 16 (10.00%) Configuration Management
12 16 (10.00%) Information Security Management
12 16 (10.00%) Problem Management
12 16 (10.00%) Security Management
13 15 (9.38%) Quality Management
14 14 (8.75%) Operations Management
15 13 (8.13%) Business Intelligence
Programming Languages
1 12 (7.50%) SQL
2 6 (3.75%) C
2 6 (3.75%) PowerShell
3 5 (3.13%) Python
4 3 (1.88%) Groovy
5 2 (1.25%) Shell Script
6 1 (0.63%) C#
6 1 (0.63%) Delphi
6 1 (0.63%) JavaScript
6 1 (0.63%) Pascal
6 1 (0.63%) PHP
6 1 (0.63%) PL/SQL
6 1 (0.63%) VB
6 1 (0.63%) VB.NET
6 1 (0.63%) VB6
6 1 (0.63%) VBA
6 1 (0.63%) VBScript
Qualifications
1 30 (18.75%) Security Cleared
2 19 (11.88%) SC Cleared
3 11 (6.88%) Degree
4 7 (4.38%) ITIL Certification
5 6 (3.75%) CISM
5 6 (3.75%) CISSP
6 5 (3.13%) CISA
6 5 (3.13%) DV Cleared
6 5 (3.13%) ITIL Foundation Certificate
7 4 (2.50%) CISMP
7 4 (2.50%) CRISC
7 4 (2.50%) DBS Check
7 4 (2.50%) HNC
7 4 (2.50%) PRINCE2 Certification
7 4 (2.50%) PRINCE2 Practitioner
8 2 (1.25%) CCNP
8 2 (1.25%) Cisco Certification
8 2 (1.25%) MCSD
8 2 (1.25%) MCSE
8 2 (1.25%) Microsoft Certification
Quality Assurance & Compliance
1 45 (28.13%) ISO/IEC 27001
2 34 (21.25%) ISO 9001
3 30 (18.75%) SLA
4 16 (10.00%) QA
5 13 (8.13%) ISO 22301
6 8 (5.00%) PCI DSS
7 7 (4.38%) ISO 14001
8 5 (3.13%) ISO 9000
8 5 (3.13%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 5 (3.13%) Sarbanes-Oxley
9 3 (1.88%) ISO 31000
9 3 (1.88%) PMO
10 1 (0.63%) BS25999
10 1 (0.63%) BS7666
10 1 (0.63%) COBIT
10 1 (0.63%) GDPR
10 1 (0.63%) ISAE 3402
10 1 (0.63%) ISO 13485
10 1 (0.63%) SAS 70
10 1 (0.63%) TickIT
System Software
1 11 (6.88%) Active Directory
2 2 (1.25%) XenApp
3 1 (0.63%) VMware Infrastructure
Systems Management
1 8 (5.00%) Tivoli Storage Manager
2 5 (3.13%) SCCM
3 4 (2.50%) Microsoft Clustering
3 4 (2.50%) Nagios
3 4 (2.50%) SCOM
3 4 (2.50%) Tivoli
4 3 (1.88%) Microsoft Data Protection Manager
4 3 (1.88%) Norton AntiVirus
4 3 (1.88%) Opsview
4 3 (1.88%) ZABBIX
5 2 (1.25%) Cisco CUCM
6 1 (0.63%) Data Guard
6 1 (0.63%) Graylog
6 1 (0.63%) Netcool
6 1 (0.63%) Netcool/OMNIbus
6 1 (0.63%) Oracle Enterprise Manager
6 1 (0.63%) Oracle RMAN
Vendors
1 16 (10.00%) Oracle
2 14 (8.75%) Microsoft
3 10 (6.25%) Cisco
4 6 (3.75%) Capita
4 6 (3.75%) Ivanti
5 4 (2.50%) Red Hat
5 4 (2.50%) Symantec
6 3 (1.88%) CheckPoint
6 3 (1.88%) Citrix
6 3 (1.88%) CommVault
6 3 (1.88%) SolarWinds
6 3 (1.88%) Sybase
6 3 (1.88%) VMware
7 2 (1.25%) Fortinet
7 2 (1.25%) HP
7 2 (1.25%) Juniper
7 2 (1.25%) Sonus
8 1 (0.63%) Mapinfo
8 1 (0.63%) Panasonic
8 1 (0.63%) Sophos