Period
to 30 March 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 30 March 2020 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
30 Mar 2020
Same period 2019 Same period 2018
Rank 862 995 1054
Rank change year-on-year +133 +59 -27
Permanent jobs citing ISO/IEC 20000 131 130 164
As % of all permanent jobs advertised in the UK 0.11% 0.087% 0.092%
As % of the Quality Assurance & Compliance category 0.90% 0.62% 0.72%
Number of salaries quoted 95 102 128
Median annual salary £50,000 £52,500 £50,000
Median salary % change year-on-year -4.76% +5.00% +11.11%
10th Percentile £33,450 £30,125 £27,563
90th Percentile £60,000 £75,000 £72,500
UK excluding London median annual salary £52,500 £47,500 £46,250
% change year-on-year +10.53% +2.70% +10.78%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 14,539 20,887 22,683
As % of all permanent IT jobs advertised in the UK 12.28% 14.00% 12.79%
Number of salaries quoted 11,168 15,192 17,661
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,750 £27,500 £27,500
90th Percentile £83,750 £81,250 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +6.10%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 30 March 2020.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 30 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +131 130 £50,000 -2.44% 9
UK excluding London +115 102 £52,500 +10.53% 9
South West +67 36 £52,500 +11.70% 3
Midlands +65 30 £42,250 -19.52% 2
London +73 29 £47,500 -24.00%
South East +78 28 £60,000 +29.73% 2
West Midlands +62 25 £50,000 -4.76% 2
Work from Home +13 9 £50,000 +5.26% 1
East Midlands +20 5 £34,500 -34.29%
East of England +51 4 £50,000 +12.61% 1
North of England +55 3 £47,500 -17.39% 1
Yorkshire +41 2 £47,500 +35.71% 1
Scotland +43 1 £65,000 +80.56%
North East - 1 £42,500 -

For the 6 months to 30 March 2020, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 94 (71.76%) ITIL
2 84 (64.12%) ISO/IEC 27001
3 50 (38.17%) Service Management
4 47 (35.88%) Service Delivery
4 47 (35.88%) Microsoft
4 47 (35.88%) VMware
5 41 (31.30%) Windows
6 38 (29.01%) VMware Infrastructure
7 36 (27.48%) ISO 9001
8 35 (26.72%) Azure
9 33 (25.19%) ITIL V3
10 32 (24.43%) Problem-Solving
11 30 (22.90%) Office 365
12 29 (22.14%) Windows Server
12 29 (22.14%) Security Cleared
12 29 (22.14%) Problem Management
12 29 (22.14%) Firewall
13 28 (21.37%) SLA
13 28 (21.37%) Information Security
14 26 (19.85%) Hyper-V
14 26 (19.85%) PowerShell
14 26 (19.85%) ITSM
15 25 (19.08%) Citrix
15 25 (19.08%) Linux
16 22 (16.79%) XenApp
17 21 (16.03%) BS25999
17 21 (16.03%) Management Information System
17 21 (16.03%) Project Management
17 21 (16.03%) Infrastructure Engineering
18 20 (15.27%) Driving Licence

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.21%) Exchange Server 2013
1 16 (12.21%) MS Exchange
2 10 (7.63%) SharePoint
3 4 (3.05%) BizTalk Server
4 3 (2.29%) Confluence
4 3 (2.29%) Skype for Business
5 1 (0.76%) CMS
Applications
1 2 (1.53%) Microsoft Office
2 1 (0.76%) Microsoft Excel
Cloud Services
1 35 (26.72%) Azure
2 30 (22.90%) Office 365
3 6 (4.58%) AWS
3 6 (4.58%) Azure Stack
3 6 (4.58%) OneDrive
4 4 (3.05%) Power Platform
5 3 (2.29%) IaaS
5 3 (2.29%) Mimecast
5 3 (2.29%) PaaS
6 1 (0.76%) Amazon EC2
6 1 (0.76%) Amazon ELB
6 1 (0.76%) Amazon Glacier
6 1 (0.76%) Amazon S3
6 1 (0.76%) Amazon SQS
6 1 (0.76%) AWS CloudFormation
6 1 (0.76%) Cloud Computing
6 1 (0.76%) Virtual Private Cloud
Communications & Networking
1 29 (22.14%) Firewall
2 16 (12.21%) iSCSI
2 16 (12.21%) VPN
3 14 (10.69%) DNS
3 14 (10.69%) LAN
3 14 (10.69%) WAN
4 13 (9.92%) TCP/IP
5 9 (6.87%) BGP
5 9 (6.87%) Internet
5 9 (6.87%) Skype
6 6 (4.58%) NetScaler
7 5 (3.82%) DHCP
8 4 (3.05%) Intranet
9 3 (2.29%) PABX
10 2 (1.53%) Network Security
11 1 (0.76%) 3GPP
11 1 (0.76%) IPv4
11 1 (0.76%) Unified Communications
11 1 (0.76%) Wireless
Database & Business Intelligence
1 15 (11.45%) SQL Server
2 5 (3.82%) SQL Server Integration Services
2 5 (3.82%) SQL Server Reporting Services
3 4 (3.05%) GIS
3 4 (3.05%) Oracle Reports
3 4 (3.05%) Power BI
4 2 (1.53%) MySQL
4 2 (1.53%) SQL Server 2008
4 2 (1.53%) SQL Server 2012
5 1 (0.76%) Amazon RDS
5 1 (0.76%) Microsoft Analysis Services
5 1 (0.76%) PolyBase
5 1 (0.76%) RDBMS
5 1 (0.76%) Relational Database
5 1 (0.76%) SQL Server 2014
5 1 (0.76%) SQL Server 2016
5 1 (0.76%) SQL Server 2017
5 1 (0.76%) SQL Server Analysis Services
Development Applications
1 6 (4.58%) JIRA
1 6 (4.58%) Visual Studio
2 4 (3.05%) Git (software)
2 4 (3.05%) Team Foundation Server
2 4 (3.05%) TestRail
2 4 (3.05%) Zephyr
General
1 18 (13.74%) Finance
2 13 (9.92%) Public Sector
3 12 (9.16%) Manufacturing
4 10 (7.63%) Telecoms
5 9 (6.87%) Marketing
6 8 (6.11%) Electronics
7 6 (4.58%) Local Government
8 5 (3.82%) Legal
8 5 (3.82%) Retail
9 4 (3.05%) Pharmaceutical
10 1 (0.76%) Back Office
10 1 (0.76%) Banking
10 1 (0.76%) Law
Job Titles
1 26 (19.85%) Service Manager
2 24 (18.32%) Delivery Manager
2 24 (18.32%) Service Delivery Manager
3 17 (12.98%) Analyst
3 17 (12.98%) Infrastructure Support
4 16 (12.21%) Infrastructure Analyst
4 16 (12.21%) Infrastructure Support Analyst
4 16 (12.21%) Support Analyst
5 14 (10.69%) Support Engineer
6 13 (9.92%) Information Officer
6 13 (9.92%) Information Security Officer
6 13 (9.92%) Security Officer
7 12 (9.16%) Architect
7 12 (9.16%) Service Architect
8 10 (7.63%) Technical Delivery Manager
8 10 (7.63%) Technical Manager
8 10 (7.63%) Technical Services Manager
9 8 (6.11%) Consultant
9 8 (6.11%) Technical Service Delivery Manager
10 7 (5.34%) Network Engineer
Libraries, Frameworks & Software Standards
1 5 (3.82%) .NET
2 4 (3.05%) .NET Framework
2 4 (3.05%) AngularJS
2 4 (3.05%) ASP.NET
2 4 (3.05%) ASP.NET Core
2 4 (3.05%) Entity Framework
2 4 (3.05%) Middleware
2 4 (3.05%) XSLT
3 1 (0.76%) LAMP
3 1 (0.76%) Web Services
Miscellaneous
1 21 (16.03%) Management Information System
2 20 (15.27%) Driving Licence
3 16 (12.21%) Enterprise Storage
4 10 (7.63%) Analytical Skills
5 9 (6.87%) Data Centre
6 5 (3.82%) Data Protection Act
7 4 (3.05%) Cloud Native
8 3 (2.29%) Hybrid Cloud
8 3 (2.29%) Private Cloud
8 3 (2.29%) Public Cloud
8 3 (2.29%) Self-Motivation
9 1 (0.76%) CMDB
9 1 (0.76%) NHS
9 1 (0.76%) SWIFT
Operating Systems
1 41 (31.30%) Windows
2 29 (22.14%) Windows Server
3 25 (19.08%) Linux
4 13 (9.92%) Unix
5 9 (6.87%) Red Hat Enterprise Linux
6 6 (4.58%) Mac OS
6 6 (4.58%) Windows 10
7 4 (3.05%) Windows 7
8 3 (2.29%) Windows 2000
8 3 (2.29%) Windows Server 2008
8 3 (2.29%) Windows Server 2016
9 2 (1.53%) Windows Server 2012
10 1 (0.76%) AIX
10 1 (0.76%) CentOS
10 1 (0.76%) HPUX
10 1 (0.76%) Solaris
Processes & Methodologies
1 94 (71.76%) ITIL
2 50 (38.17%) Service Management
3 47 (35.88%) Service Delivery
4 33 (25.19%) ITIL V3
5 32 (24.43%) Problem-Solving
6 29 (22.14%) Problem Management
7 28 (21.37%) Information Security
8 26 (19.85%) ITSM
9 21 (16.03%) Infrastructure Engineering
9 21 (16.03%) Project Management
10 20 (15.27%) ISMS
11 19 (14.50%) Information Security Management
11 19 (14.50%) Security Management
12 18 (13.74%) Change Management
12 18 (13.74%) Decision-Making
12 18 (13.74%) Process Improvement
12 18 (13.74%) Server Management
13 17 (12.98%) Line Management
13 17 (12.98%) Project Delivery
14 16 (12.21%) Customer Requirements
Programming Languages
1 26 (19.85%) PowerShell
2 16 (12.21%) Python
3 12 (9.16%) SQL
4 6 (4.58%) JavaScript
4 6 (4.58%) PHP
5 5 (3.82%) VB
6 4 (3.05%) C#
6 4 (3.05%) VB6
7 1 (0.76%) Shell Script
7 1 (0.76%) T-SQL
Qualifications
1 29 (22.14%) Security Cleared
2 16 (12.21%) Degree
2 16 (12.21%) SC Cleared
3 10 (7.63%) ITIL Certification
4 8 (6.11%) CCNA
4 8 (6.11%) Cisco Certification
4 8 (6.11%) MCP
5 7 (5.34%) MCSE
5 7 (5.34%) Microsoft Certification
6 5 (3.82%) DV Cleared
7 3 (2.29%) CCA
7 3 (2.29%) RHCE
8 2 (1.53%) A+ Certification
8 2 (1.53%) CISA
8 2 (1.53%) ISTQB
8 2 (1.53%) PRINCE2 Practitioner
9 1 (0.76%) ACCA
9 1 (0.76%) CEH
9 1 (0.76%) CISM
9 1 (0.76%) CRISC
Quality Assurance & Compliance
1 84 (64.12%) ISO/IEC 27001
2 36 (27.48%) ISO 9001
3 28 (21.37%) SLA
4 21 (16.03%) BS25999
5 14 (10.69%) ISO 22301
6 7 (5.34%) GDPR
7 6 (4.58%) ISO 14001
7 6 (4.58%) QA
8 3 (2.29%) PCI DSS
9 2 (1.53%) Cyber Essentials
9 2 (1.53%) Cyber Essentials PLUS
10 1 (0.76%) ISAE 3402
10 1 (0.76%) NIST
System Software
1 38 (29.01%) VMware Infrastructure
2 26 (19.85%) Hyper-V
3 22 (16.79%) XenApp
4 20 (15.27%) XenDesktop
5 16 (12.21%) BitLocker
5 16 (12.21%) NFS
6 14 (10.69%) Active Directory
7 7 (5.34%) VMware ESXi
8 6 (4.58%) Microsoft App-V
9 1 (0.76%) Citrix Hypervisor
Systems Management
1 16 (12.21%) Backup Exec
2 9 (6.87%) Ansible
2 9 (6.87%) SCCM
3 7 (5.34%) SCOM
4 6 (4.58%) Microsoft Data Protection Manager
4 6 (4.58%) SCOrch
5 3 (2.29%) Microsoft Intune
Vendors
1 47 (35.88%) Microsoft
1 47 (35.88%) VMware
2 25 (19.08%) Citrix
3 16 (12.21%) Cisco
3 16 (12.21%) Sophos
3 16 (12.21%) Veeam
4 10 (7.63%) Red Hat
5 9 (6.87%) Juniper
5 9 (6.87%) NetApp
6 8 (6.11%) SAP
7 6 (4.58%) Dell
7 6 (4.58%) Oracle
7 6 (4.58%) Splunk
8 4 (3.05%) EMC
8 4 (3.05%) Sony
9 3 (2.29%) Capita
9 3 (2.29%) Nortel
9 3 (2.29%) Panasonic
9 3 (2.29%) Red Box
9 3 (2.29%) Siemens