Period
to 17 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 17 December 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 976 1018 1009
Rank change year-on-year +42 -9 -34
Permanent jobs citing ISO/IEC 20000 168 200 224
As % of all permanent IT jobs advertised in the UK 0.11% 0.11% 0.12%
As % of the Quality Assurance & Compliance category 0.78% 0.89% 0.96%
Number of salaries quoted 116 156 133
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -7.22%
10th Percentile £25,000 £25,000 £31,000
90th Percentile £78,750 £69,375 £73,750
UK excluding London median annual salary £41,500 £48,000 £42,500
% change year-on-year -13.54% +12.94% -10.53%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 21,591 22,357 23,446
As % of all permanent IT jobs advertised in the UK 13.55% 12.55% 12.76%
Number of salaries quoted 16,071 16,917 18,569
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £27,500 £27,500 £27,000
90th Percentile £80,000 £77,500 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 17 December 2018.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 165 £47,500 +5.56% 14
UK excluding London +29 113 £41,500 -13.54% 12
London +43 54 £63,000 +40.00% 2
South East +19 33 £46,250 +2.78% 2
Midlands +30 26 £35,000 +18.64% 1
North of England +23 24 £51,250 +5.67% 5
West Midlands +45 22 £32,500 +22.64%
South West +15 20 £35,000 -27.08% 4
North West +20 12 £52,500 -4.55% 2
Yorkshire +36 11 £52,500 +50.00% 2
East of England +27 7 £44,400 -18.90%
East Midlands +22 4 £50,000 +17.65% 1
Scotland - 3 £36,000 -
North East +1 1 £31,250 -35.57% 1

For the 6 months to 17 December 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 142 (84.52%) ITIL
2 79 (47.02%) Service Management
3 60 (35.71%) ISO/IEC 27001
4 58 (34.52%) Service Delivery
5 52 (30.95%) SLA
5 52 (30.95%) ITIL V3
6 46 (27.38%) Microsoft
7 45 (26.79%) Windows
8 40 (23.81%) Problem Management
9 38 (22.62%) ISO 9001
10 37 (22.02%) Finance
11 33 (19.64%) Presales
12 31 (18.45%) Continuous Improvement
13 30 (17.86%) Security Cleared
13 30 (17.86%) Incident Management
14 29 (17.26%) VMware
15 28 (16.67%) ITSM
15 28 (16.67%) Degree
15 28 (16.67%) Linux
15 28 (16.67%) SQL
15 28 (16.67%) SC Cleared
16 26 (15.48%) Microsoft Azure
17 25 (14.88%) Problem-Solving
17 25 (14.88%) SQL Server
18 22 (13.10%) VMware Infrastructure
19 20 (11.90%) Agile Software Development
19 20 (11.90%) Project Management
20 19 (11.31%) Oracle
20 19 (11.31%) Risk Management
20 19 (11.31%) QA

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.36%) MS Exchange
2 6 (3.57%) Apache Solr
2 6 (3.57%) Elasticsearch
2 6 (3.57%) Oracle SOA Suite
2 6 (3.57%) SharePoint
3 5 (2.98%) IIS
4 1 (0.60%) Exchange Server 2010
4 1 (0.60%) Exchange Server 2013
4 1 (0.60%) JBoss
4 1 (0.60%) Skype for Business
4 1 (0.60%) WebLogic
4 1 (0.60%) WebSphere
4 1 (0.60%) WildFly
Applications
1 10 (5.95%) Microsoft Excel
2 3 (1.79%) Microsoft Office
2 3 (1.79%) Microsoft PowerPoint
2 3 (1.79%) Microsoft Project
3 1 (0.60%) MS Visio
3 1 (0.60%) Simulink
Business Applications
1 5 (2.98%) assyst
1 5 (2.98%) Remedy ITSM
2 3 (1.79%) Sentinel
Cloud Services
1 26 (15.48%) Microsoft Azure
2 18 (10.71%) Amazon AWS
3 12 (7.14%) SaaS
4 8 (4.76%) Office 365
5 6 (3.57%) IaaS
5 6 (3.57%) PaaS
6 1 (0.60%) Azure Active Directory
6 1 (0.60%) Cloud Computing
Communications & Networking
1 16 (9.52%) Firewall
2 12 (7.14%) LAN
2 12 (7.14%) TCP/IP
2 12 (7.14%) WAN
3 9 (5.36%) Internet
4 8 (4.76%) Unified Communications
4 8 (4.76%) Wi-Fi
5 7 (4.17%) Network Security
5 7 (4.17%) VPN
6 6 (3.57%) Broadband
6 6 (3.57%) DHCP
6 6 (3.57%) DNS
6 6 (3.57%) Intranet
6 6 (3.57%) SAN
7 5 (2.98%) NAS
8 4 (2.38%) Wireless
9 2 (1.19%) FTP
9 2 (1.19%) VoIP
10 1 (0.60%) Kerberos
10 1 (0.60%) SSL
Database & Business Intelligence
1 25 (14.88%) SQL Server
2 13 (7.74%) Relational Database
3 10 (5.95%) PostgreSQL
4 8 (4.76%) Amazon Aurora
5 5 (2.98%) NoSQL
6 3 (1.79%) MySQL
6 3 (1.79%) SQL Server 2008
7 2 (1.19%) Amazon RDS
7 2 (1.19%) BusinessObjects
7 2 (1.19%) Data Warehouse
7 2 (1.19%) MongoDB
7 2 (1.19%) Power BI
7 2 (1.19%) SQL Server Reporting Services
8 1 (0.60%) GIS
8 1 (0.60%) Spotfire
General
1 37 (22.02%) Finance
2 17 (10.12%) Retail
3 11 (6.55%) Telecoms
4 10 (5.95%) Banking
5 9 (5.36%) French Language
5 9 (5.36%) German Language
5 9 (5.36%) Spanish Language
6 5 (2.98%) International Banking
6 5 (2.98%) Legal
7 3 (1.79%) Advertising
8 1 (0.60%) Automotive
8 1 (0.60%) Back Office
8 1 (0.60%) Electronics
8 1 (0.60%) Law
8 1 (0.60%) Local Government
Job Titles
1 34 (20.24%) Service Manager
2 29 (17.26%) Delivery Manager
2 29 (17.26%) Services Delivery Manager
3 27 (16.07%) Analyst
4 21 (12.50%) ITIL Manager
5 19 (11.31%) Support Engineer
6 18 (10.71%) Consultant
7 17 (10.12%) Architect
8 16 (9.52%) ITIL Service Manager
9 11 (6.55%) IT Manager
9 11 (6.55%) ITIL Service Delivery Manager
10 10 (5.95%) Cloud Consultant
10 10 (5.95%) Senior Manager
11 9 (5.36%) Compliance Officer
11 9 (5.36%) Presales Consultant
11 9 (5.36%) Service Analyst
11 9 (5.36%) Technical Consultant
11 9 (5.36%) Technical Presales Consultant
12 8 (4.76%) Senior Service Manager
12 8 (4.76%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 11 (6.55%) Web Services
2 8 (4.76%) XML
3 6 (3.57%) Elastic Stack
3 6 (3.57%) Lucene
4 5 (2.98%) JSF
4 5 (2.98%) Middleware
4 5 (2.98%) Spring
5 2 (1.19%) HTML
5 2 (1.19%) LDAP
6 1 (0.60%) ADSI
6 1 (0.60%) CSS
6 1 (0.60%) J2EE
6 1 (0.60%) JDBC
6 1 (0.60%) ODBC
6 1 (0.60%) REST
6 1 (0.60%) SAML
Miscellaneous
1 17 (10.12%) Management Information System
2 16 (9.52%) Self-Motivation
3 11 (6.55%) Driving Licence
4 10 (5.95%) Blog
4 10 (5.95%) Data Centre
4 10 (5.95%) Public Cloud
4 10 (5.95%) Replication
5 9 (5.36%) Analytical Skills
6 8 (4.76%) Greenfield Project
7 7 (4.17%) Client/Server
7 7 (4.17%) CMDB
8 5 (2.98%) Distributed Denial-of-Service
8 5 (2.98%) Embedded Systems
8 5 (2.98%) Enterprise Software
8 5 (2.98%) Smart Meter
9 4 (2.38%) Enterprise Cloud
10 3 (1.79%) CESG
10 3 (1.79%) Freedom of Information
10 3 (1.79%) Video Conferencing
10 3 (1.79%) Virtual Team
Operating Systems
1 45 (26.79%) Windows
2 28 (16.67%) Linux
3 14 (8.33%) Windows Server
4 10 (5.95%) Unix
5 3 (1.79%) Windows Server 2003
5 3 (1.79%) Windows Server 2008
6 2 (1.19%) Windows 10
6 2 (1.19%) Windows Server 2012
7 1 (0.60%) Android
7 1 (0.60%) Apple iOS
7 1 (0.60%) Solaris
7 1 (0.60%) Windows 7
7 1 (0.60%) Windows Phone
7 1 (0.60%) Windows Phone 7
7 1 (0.60%) Windows XP
Processes & Methodologies
1 142 (84.52%) ITIL
2 79 (47.02%) Service Management
3 58 (34.52%) Service Delivery
4 52 (30.95%) ITIL V3
5 40 (23.81%) Problem Management
6 33 (19.64%) Presales
7 31 (18.45%) Continuous Improvement
8 30 (17.86%) Incident Management
9 28 (16.67%) ITSM
10 25 (14.88%) Problem-Solving
11 20 (11.90%) Agile Software Development
11 20 (11.90%) Project Management
12 19 (11.31%) Risk Management
13 18 (10.71%) Stakeholder Management
14 17 (10.12%) Customer Requirements
14 17 (10.12%) Service Design
15 16 (9.52%) Computer Science
15 16 (9.52%) Migration
16 15 (8.93%) Change Management
16 15 (8.93%) Information Security
Programming Languages
1 28 (16.67%) SQL
2 11 (6.55%) PL/SQL
3 10 (5.95%) Java
3 10 (5.95%) Python
3 10 (5.95%) T-SQL
4 5 (2.98%) C
5 2 (1.19%) C++
6 1 (0.60%) JavaScript
6 1 (0.60%) MATLAB
6 1 (0.60%) PowerShell
6 1 (0.60%) Shell Script
6 1 (0.60%) VB
Qualifications
1 30 (17.86%) Security Cleared
2 28 (16.67%) Degree
2 28 (16.67%) SC Cleared
3 12 (7.14%) DV Cleared
4 11 (6.55%) Microsoft Certification
5 10 (5.95%) BPSS Clearance
5 10 (5.95%) MCP
5 10 (5.95%) MCSE
6 9 (5.36%) Computer Science Degree
6 9 (5.36%) ITIL Certification
6 9 (5.36%) Master's Degree
7 8 (4.76%) CISA
7 8 (4.76%) CISM
7 8 (4.76%) CISSP
7 8 (4.76%) MBA
8 3 (1.79%) DBS Check
8 3 (1.79%) ITIL Foundation Certificate
8 3 (1.79%) PRINCE2 Practitioner
9 2 (1.19%) CCNA
9 2 (1.19%) Cisco Certification
Quality Assurance & Compliance
1 60 (35.71%) ISO/IEC 27001
2 52 (30.95%) SLA
3 38 (22.62%) ISO 9001
4 19 (11.31%) QA
5 16 (9.52%) PCI DSS
6 10 (5.95%) ISO 14001
7 7 (4.17%) Cyber Essentials
7 7 (4.17%) Cyber Essentials PLUS
8 5 (2.98%) ISO 22301
9 4 (2.38%) ISO 9000
10 3 (1.79%) BS25999
11 2 (1.19%) COSO
11 2 (1.19%) Disclosure Scotland
11 2 (1.19%) ISO 31000
11 2 (1.19%) PMO
12 1 (0.60%) GDPR
System Software
1 22 (13.10%) VMware Infrastructure
2 16 (9.52%) Active Directory
3 14 (8.33%) Hyper-V
4 6 (3.57%) Docker
4 6 (3.57%) Firmware
5 4 (2.38%) Virtual Machines
6 1 (0.60%) Terminal Server
6 1 (0.60%) vCloud
6 1 (0.60%) Virtual Servers
6 1 (0.60%) VMware ESXi
6 1 (0.60%) vSphere
6 1 (0.60%) XenServer
Systems Management
1 10 (5.95%) Ansible
1 10 (5.95%) Opscode Chef
1 10 (5.95%) Puppet
1 10 (5.95%) Terraform
2 8 (4.76%) SCCM
3 2 (1.19%) Microsoft Data Protection Manager
3 2 (1.19%) Norton AntiVirus
4 1 (0.60%) Cisco CUCM
4 1 (0.60%) Forefront Identity Manager
4 1 (0.60%) HP Data Protector
4 1 (0.60%) SCOM
4 1 (0.60%) Single Sign-On
Vendors
1 46 (27.38%) Microsoft
2 29 (17.26%) VMware
3 19 (11.31%) Oracle
4 17 (10.12%) Citrix
5 15 (8.93%) Cisco
6 7 (4.17%) ServiceNow
7 6 (3.57%) Remedy
8 5 (2.98%) BMC
9 3 (1.79%) CheckPoint
9 3 (1.79%) Symantec
9 3 (1.79%) Tableau
10 2 (1.19%) CommVault
10 2 (1.19%) Ivanti
11 1 (0.60%) Dell
11 1 (0.60%) HP
11 1 (0.60%) IBM
11 1 (0.60%) McAfee
11 1 (0.60%) MicroStrategy
11 1 (0.60%) Sophos
11 1 (0.60%) Sun