Period
to 7 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 7 July 2020 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
7 Jul 2020
Same period 2019 Same period 2018
Rank 760 969 1020
Rank change year-on-year +209 +51 -65
Permanent jobs citing ISO/IEC 20000 86 140 186
As % of all permanent jobs advertised in the UK 0.11% 0.095% 0.10%
As % of the Quality Assurance & Compliance category 0.89% 0.69% 0.80%
Number of salaries quoted 48 105 144
Median annual salary £53,750 £47,500 £45,000
Median salary % change year-on-year +13.16% +5.56% -
10th Percentile £33,250 £30,583 £25,000
90th Percentile £68,750 £74,000 £67,500
UK excluding London median annual salary £55,000 £47,005 £40,000
% change year-on-year +17.01% +17.51% +11.11%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 9,620 20,204 23,132
As % of all permanent IT jobs advertised in the UK 12.23% 13.75% 12.95%
Number of salaries quoted 7,334 14,816 17,750
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £30,000 £28,000 £28,125
90th Percentile £85,000 £83,750 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +8.43%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 7 July 2020.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 7 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +222 86 £53,750 +13.75% 8
UK excluding London +193 76 £55,000 +17.01% 9
Midlands +123 32 £37,250 -29.05% 4
West Midlands +107 28 £50,000 -4.76% 4
South East +156 22 £60,000 +30.43% 4
South West +61 19 £55,000 +17.02%
London +134 10 £47,500 -1.04%
Work from Home +69 4 £52,500 +5.00%
East Midlands +67 4 £34,500 -34.29%
North of England +123 2 £38,500 -37.14%
North West +94 2 £38,500 -33.04%
East of England +99 1 - -

For the 6 months to 7 July 2020, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 60 (69.77%) ISO/IEC 27001
2 46 (53.49%) ITIL
2 46 (53.49%) Microsoft
3 38 (44.19%) Azure
4 37 (43.02%) VMware
5 34 (39.53%) VMware Infrastructure
6 31 (36.05%) Service Management
6 31 (36.05%) Citrix
6 31 (36.05%) Windows
7 30 (34.88%) PowerShell
7 30 (34.88%) Office 365
7 30 (34.88%) Problem-Solving
8 29 (33.72%) Hyper-V
9 28 (32.56%) Service Delivery
9 28 (32.56%) Firewall
10 27 (31.40%) Problem Management
11 26 (30.23%) BS25999
11 26 (30.23%) Change Management
11 26 (30.23%) Windows Server
12 25 (29.07%) XenApp
12 25 (29.07%) XenDesktop
13 24 (27.91%) Veeam
13 24 (27.91%) Enterprise Storage
13 24 (27.91%) Process Improvement
13 24 (27.91%) Exchange Server 2013
13 24 (27.91%) Line Management
13 24 (27.91%) iSCSI
13 24 (27.91%) Backup Exec
13 24 (27.91%) MS Exchange
13 24 (27.91%) Sophos

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (27.91%) Exchange Server 2013
1 24 (27.91%) MS Exchange
2 7 (8.14%) SharePoint
3 4 (4.65%) BizTalk Server
4 3 (3.49%) Skype for Business
Applications
1 1 (1.16%) InfoPath
1 1 (1.16%) Microsoft Excel
1 1 (1.16%) Microsoft Office
1 1 (1.16%) Microsoft PowerPoint
Business Applications
1 1 (1.16%) Remedy ITSM
Cloud Services
1 38 (44.19%) Azure
2 30 (34.88%) Office 365
3 6 (6.98%) AWS
4 4 (4.65%) Power Platform
5 3 (3.49%) IaaS
5 3 (3.49%) PaaS
6 1 (1.16%) Azure Stack
6 1 (1.16%) Cloud Computing
6 1 (1.16%) Mimecast
6 1 (1.16%) OneDrive
6 1 (1.16%) SaaS
Communications & Networking
1 28 (32.56%) Firewall
2 24 (27.91%) iSCSI
2 24 (27.91%) VPN
3 5 (5.81%) DNS
3 5 (5.81%) LAN
3 5 (5.81%) WAN
4 4 (4.65%) BGP
4 4 (4.65%) Internet
4 4 (4.65%) Intranet
4 4 (4.65%) Skype
5 1 (1.16%) DHCP
5 1 (1.16%) NetScaler
5 1 (1.16%) Network Security
5 1 (1.16%) TCP/IP
Database & Business Intelligence
1 9 (10.47%) SQL Server
2 5 (5.81%) SQL Server Integration Services
2 5 (5.81%) SQL Server Reporting Services
3 4 (4.65%) GIS
3 4 (4.65%) Oracle Reports
3 4 (4.65%) Power BI
4 1 (1.16%) Microsoft Analysis Services
4 1 (1.16%) MySQL
4 1 (1.16%) PolyBase
4 1 (1.16%) RDBMS
4 1 (1.16%) Relational Database
4 1 (1.16%) SQL Server 2008
4 1 (1.16%) SQL Server 2012
4 1 (1.16%) SQL Server 2014
4 1 (1.16%) SQL Server 2016
4 1 (1.16%) SQL Server 2017
4 1 (1.16%) SQL Server Analysis Services
Development Applications
1 4 (4.65%) Git (software)
1 4 (4.65%) Team Foundation Server
2 1 (1.16%) JIRA
2 1 (1.16%) TestRail
2 1 (1.16%) Visual Studio
2 1 (1.16%) Zephyr
General
1 13 (15.12%) Finance
2 10 (11.63%) Public Sector
3 4 (4.65%) Local Government
3 4 (4.65%) Manufacturing
4 3 (3.49%) Electronics
4 3 (3.49%) Marketing
4 3 (3.49%) Retail
4 3 (3.49%) Telecoms
5 2 (2.33%) Legal
6 1 (1.16%) Banking
6 1 (1.16%) Law
Job Titles
1 24 (27.91%) Infrastructure Support
2 22 (25.58%) Analyst
3 20 (23.26%) Infrastructure Analyst
3 20 (23.26%) Infrastructure Support Analyst
3 20 (23.26%) Support Analyst
4 14 (16.28%) Service Manager
5 11 (12.79%) Delivery Manager
5 11 (12.79%) Service Delivery Manager
6 8 (9.30%) Consultant
7 7 (8.14%) Information Officer
7 7 (8.14%) Information Security Officer
7 7 (8.14%) Security Officer
8 6 (6.98%) Citrix Support
8 6 (6.98%) ITIL Manager
9 5 (5.81%) Architect
9 5 (5.81%) Audit Consultant
9 5 (5.81%) IT Audit Consultant
9 5 (5.81%) IT Consultant
9 5 (5.81%) ITIL Service Manager
9 5 (5.81%) Service Architect
Libraries, Frameworks & Software Standards
1 5 (5.81%) .NET
2 4 (4.65%) .NET Framework
2 4 (4.65%) AngularJS
2 4 (4.65%) ASP.NET
2 4 (4.65%) ASP.NET Core
2 4 (4.65%) Entity Framework
2 4 (4.65%) Middleware
2 4 (4.65%) XSLT
Miscellaneous
1 24 (27.91%) Enterprise Storage
2 19 (22.09%) Driving Licence
3 10 (11.63%) Management Information System
4 5 (5.81%) Analytical Skills
4 5 (5.81%) SWIFT
5 4 (4.65%) Cloud Native
6 3 (3.49%) Data Centre
6 3 (3.49%) Data Protection Act
6 3 (3.49%) Hybrid Cloud
6 3 (3.49%) Private Cloud
6 3 (3.49%) Public Cloud
7 1 (1.16%) Replication
Operating Systems
1 31 (36.05%) Windows
2 26 (30.23%) Windows Server
3 6 (6.98%) Linux
4 5 (5.81%) Windows 10
5 4 (4.65%) Red Hat Enterprise Linux
6 3 (3.49%) Windows 7
7 2 (2.33%) Windows Server 2008
7 2 (2.33%) Windows Server 2012
7 2 (2.33%) Windows Server 2016
8 1 (1.16%) AIX
8 1 (1.16%) HPUX
8 1 (1.16%) Mac OS
8 1 (1.16%) Solaris
8 1 (1.16%) Unix
Processes & Methodologies
1 46 (53.49%) ITIL
2 31 (36.05%) Service Management
3 30 (34.88%) Problem-Solving
4 28 (32.56%) Service Delivery
5 27 (31.40%) Problem Management
6 26 (30.23%) Change Management
7 24 (27.91%) Line Management
7 24 (27.91%) Process Improvement
7 24 (27.91%) Server Management
8 20 (23.26%) ITSM
9 19 (22.09%) Decision-Making
10 18 (20.93%) Commercial Awareness
10 18 (20.93%) ITIL V3
10 18 (20.93%) Strategic Planning
11 16 (18.60%) Information Security
11 16 (18.60%) Project Management
12 11 (12.79%) PRINCE2
13 10 (11.63%) Information Security Management
13 10 (11.63%) Risk Management
13 10 (11.63%) Security Management
Programming Languages
1 30 (34.88%) PowerShell
2 6 (6.98%) Python
3 5 (5.81%) SQL
4 4 (4.65%) C#
4 4 (4.65%) VB
4 4 (4.65%) VB6
5 1 (1.16%) JavaScript
5 1 (1.16%) PHP
5 1 (1.16%) T-SQL
Qualifications
1 10 (11.63%) Security Cleared
2 7 (8.14%) ITIL Certification
3 5 (5.81%) SC Cleared
4 3 (3.49%) CCNA
4 3 (3.49%) Cisco Certification
4 3 (3.49%) Degree
4 3 (3.49%) MCSE
4 3 (3.49%) Microsoft Certification
4 3 (3.49%) PRINCE2 Practitioner
5 2 (2.33%) A+ Certification
5 2 (2.33%) MCP
6 1 (1.16%) ACCA
6 1 (1.16%) CISA
6 1 (1.16%) CRISC
6 1 (1.16%) DV Cleared
Quality Assurance & Compliance
1 60 (69.77%) ISO/IEC 27001
2 26 (30.23%) BS25999
3 16 (18.60%) ISO 9001
4 11 (12.79%) SLA
5 5 (5.81%) ISAE 3402
5 5 (5.81%) ISO 22301
5 5 (5.81%) NIST
5 5 (5.81%) PCI DSS
6 3 (3.49%) GDPR
6 3 (3.49%) ISO 14001
7 2 (2.33%) ISO 9000
System Software
1 34 (39.53%) VMware Infrastructure
2 29 (33.72%) Hyper-V
3 25 (29.07%) XenApp
3 25 (29.07%) XenDesktop
4 24 (27.91%) BitLocker
4 24 (27.91%) NFS
5 6 (6.98%) Active Directory
6 1 (1.16%) Citrix Hypervisor
6 1 (1.16%) Microsoft App-V
Systems Management
1 24 (27.91%) Backup Exec
2 4 (4.65%) Ansible
2 4 (4.65%) SCCM
3 3 (3.49%) Microsoft Intune
4 1 (1.16%) Microsoft Data Protection Manager
4 1 (1.16%) SCOM
4 1 (1.16%) SCOrch
Vendors
1 46 (53.49%) Microsoft
2 37 (43.02%) VMware
3 31 (36.05%) Citrix
4 24 (27.91%) Sophos
4 24 (27.91%) Veeam
5 5 (5.81%) Cisco
5 5 (5.81%) Oracle
6 4 (4.65%) Capita
6 4 (4.65%) Dell
6 4 (4.65%) Juniper
6 4 (4.65%) Red Hat
7 3 (3.49%) HP
7 3 (3.49%) SAP
8 1 (1.16%) BMC
8 1 (1.16%) Computacenter
8 1 (1.16%) EMC
8 1 (1.16%) Remedy
8 1 (1.16%) Sony
8 1 (1.16%) Splunk
8 1 (1.16%) Sybase