ISO/IEC 20000 (supersedes BS 15000)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 4 December 2023 with a comparison to the same period in the previous 2 years.

6 months to
4 Dec 2023
Same period 2022 Same period 2021
Rank 700 1009 1006
Rank change year-on-year +309 -3 -298
Permanent jobs citing ISO/IEC 20000 41 67 92
As % of all permanent jobs advertised in the UK 0.077% 0.054% 0.072%
As % of the Quality Assurance & Compliance category 0.52% 0.30% 0.46%
Number of salaries quoted 39 53 70
10th Percentile £28,300 £33,500 £40,500
25th Percentile £30,875 £46,750 £42,500
Median annual salary (50th Percentile) £45,196 £58,500 £51,250
Median % change year-on-year -22.74% +14.15% -14.58%
75th Percentile £58,750 £73,000 £57,500
90th Percentile £73,950 £107,500 £75,000
UK excluding London median annual salary £45,196 £52,500 £48,825
% change year-on-year -13.91% +7.53% -16.54%

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 7,856 22,053 20,013
As % of all permanent jobs advertised in the UK 14.76% 17.79% 15.61%
Number of salaries quoted 5,764 11,814 12,559
10th Percentile £31,250 £31,250 £31,000
25th Percentile £42,968 £42,500 £40,317
Median annual salary (50th Percentile) £60,000 £57,500 £55,000
Median % change year-on-year +4.35% +4.55% +2.42%
75th Percentile £77,500 £75,500 £72,500
90th Percentile £95,000 £95,000 £90,000
UK excluding London median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -3.06%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 4 December 2023.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 4 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +300 32 £34,841 -38.61% 28
UK excluding London +224 32 £45,196 -13.91% 18
Work from Home +242 17 £45,196 -22.74% 10
South East +159 8 £45,196 -29.38% 7
South West +79 8 £34,841 -28.16%
North of England +153 7 £32,500 -38.10% 4
Yorkshire +99 7 £32,500 -45.15% 2
London +258 5 £30,000 -65.71% 10
Wales - 5 £79,250 -
West Midlands +124 3 £57,500 -8.00% 1
Midlands +104 3 £57,500 +9.52% 2
East of England - 3 £22,500 - 5

ISO/IEC 20000
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (17.07%) Confluence
2 1 (2.44%) OpenStack
Applications
1 11 (26.83%) Microsoft Excel
2 7 (17.07%) Microsoft PowerPoint
3 1 (2.44%) Microsoft Office
3 1 (2.44%) Microsoft Project
Cloud Services
1 8 (19.51%) Azure
2 2 (4.88%) Dynamics 365
3 1 (2.44%) Cloud Computing
3 1 (2.44%) OpenShift
Communications & Networking
1 6 (14.63%) Firewall
2 2 (4.88%) Software-Defined Networking
3 1 (2.44%) Fibre Channel
3 1 (2.44%) Intranet
3 1 (2.44%) LAN
3 1 (2.44%) TCP/IP
3 1 (2.44%) WAN
Database & Business Intelligence
1 6 (14.63%) MySQL
2 1 (2.44%) InfluxDB
2 1 (2.44%) MariaDB
2 1 (2.44%) PostgreSQL
Development Applications
1 7 (17.07%) JIRA
2 6 (14.63%) Git
General
1 25 (60.98%) Social Skills
2 12 (29.27%) Public Sector
3 9 (21.95%) Organisational Skills
4 5 (12.20%) Finance
5 3 (7.32%) Back Office
6 1 (2.44%) Legal
Job Titles
1 6 (14.63%) Data Centre Technician
1 6 (14.63%) Data Technician
1 6 (14.63%) Service Manager
1 6 (14.63%) Service Transition Manager
1 6 (14.63%) Transition Manager
2 5 (12.20%) Analyst
2 5 (12.20%) Asset Management Analyst
2 5 (12.20%) Head of Development
2 5 (12.20%) Senior
2 5 (12.20%) Service Design Manager
2 5 (12.20%) Software Analyst
3 3 (7.32%) 1st Line Engineer
3 3 (7.32%) 1st Line Support
3 3 (7.32%) 1st Line Support Engineer
3 3 (7.32%) Architect
3 3 (7.32%) Infrastructure Engineer
3 3 (7.32%) Senior Infrastructure Engineer
3 3 (7.32%) Service Architect
3 3 (7.32%) Support Engineer
3 3 (7.32%) Wintel Engineer
Libraries, Frameworks & Software Standards
1 5 (12.20%) .NET
1 5 (12.20%) ASP.NET
1 5 (12.20%) CSS
1 5 (12.20%) HTML
1 5 (12.20%) jQuery
1 5 (12.20%) Laravel
1 5 (12.20%) RESTful
2 3 (7.32%) Software Packaging
3 2 (4.88%) .NET Framework
Miscellaneous
1 13 (31.71%) Self-Motivation
2 7 (17.07%) Onboarding
3 6 (14.63%) Data Centre
4 4 (9.76%) Driving Licence
4 4 (9.76%) PKI
5 3 (7.32%) Management Information System
6 2 (4.88%) Legacy Applications
7 1 (2.44%) Cloud Native
Operating Systems
1 2 (4.88%) Windows
2 1 (2.44%) CentOS
2 1 (2.44%) Linux
Processes & Methodologies
1 27 (65.85%) ITIL
2 15 (36.59%) Service Management
3 12 (29.27%) Business Strategy
4 10 (24.39%) ITSM
4 10 (24.39%) Project Delivery
4 10 (24.39%) Service Delivery
5 9 (21.95%) Agile
5 9 (21.95%) Customer Service
6 8 (19.51%) Service Design
7 7 (17.07%) Acceptance Criteria
7 7 (17.07%) Change Management
7 7 (17.07%) Impact Assessments
7 7 (17.07%) Knowledge Management
7 7 (17.07%) Knowledge Transfer
7 7 (17.07%) Lean Six Sigma
7 7 (17.07%) MOF
7 7 (17.07%) Scaled Agile Framework
7 7 (17.07%) Six Sigma
7 7 (17.07%) TOGAF
8 6 (14.63%) Asset Management
Programming Languages
1 8 (19.51%) SQL
2 6 (14.63%) PowerShell
3 5 (12.20%) C#
3 5 (12.20%) JavaScript
Qualifications
1 11 (26.83%) Security Cleared
2 7 (17.07%) BPSS Clearance
2 7 (17.07%) SC Cleared
3 6 (14.63%) DV Cleared
4 5 (12.20%) Degree
5 3 (7.32%) CCNA
5 3 (7.32%) Cisco Certification
6 1 (2.44%) IRCA
6 1 (2.44%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 18 (43.90%) ISO/IEC 27001
2 9 (21.95%) ISO 9001
3 7 (17.07%) COBIT
4 1 (2.44%) PMO
System Software
1 8 (19.51%) Active Directory
2 4 (9.76%) VMware Infrastructure
3 3 (7.32%) Virtual Desktop
4 1 (2.44%) Citrix Hypervisor
4 1 (2.44%) Hyper-V
Systems Management
1 3 (7.32%) Jamf Pro
1 3 (7.32%) Microsoft Intune
2 1 (2.44%) Ansible
2 1 (2.44%) Kubernetes
2 1 (2.44%) Packer
2 1 (2.44%) Puppet
2 1 (2.44%) Red Hat Satellite
2 1 (2.44%) Terraform
Vendors
1 15 (36.59%) Microsoft
2 7 (17.07%) ServiceNow
3 4 (9.76%) VMware
4 1 (2.44%) Cisco
4 1 (2.44%) Fortinet
4 1 (2.44%) Juniper
4 1 (2.44%) Oracle
4 1 (2.44%) Red Hat
4 1 (2.44%) Remedy