Period
to 15 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 15 September 2019 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
15 Sep 2019
Same period 2018 Same period 2017
Rank 921 998 952
Rank change year-on-year +77 -46 +14
Permanent jobs citing ISO/IEC 20000 162 175 270
As % of all permanent IT jobs advertised in the UK 0.12% 0.10% 0.15%
As % of the Quality Assurance & Compliance category 0.87% 0.79% 1.24%
Number of salaries quoted 125 129 204
UK median annual salary £45,734 £50,000 £43,500
Median salary % change year-on-year -8.53% +14.94% -3.33%
10th Percentile £27,489 £25,000 £22,500
90th Percentile £66,000 £75,000 £66,750
UK excluding London median annual salary £45,117 £40,000 £32,500
% change year-on-year +12.79% +23.08% -26.97%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 18,619 22,022 21,804
As % of all permanent IT jobs advertised in the UK 13.30% 13.20% 12.29%
Number of salaries quoted 13,736 16,705 16,167
UK median annual salary £50,000 £50,000 £50,000
10th Percentile £27,750 £28,500 £27,261
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 15 September 2019.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 15 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +71 154 £46,000 -8.00% 22
UK excluding London +54 137 £45,117 +12.79% 18
South West +44 82 £42,500 - 7
London +83 22 £47,500 -24.60% 5
South East +26 20 £46,000 +30.50% 2
Midlands +19 11 £52,500 +61.54% 1
West Midlands +14 11 £52,500 +61.54%
North of England 0 11 £40,000 -21.95% 7
East of England +71 8 £60,000 +9.59%
Yorkshire -8 7 £32,500 -38.10% 4
Scotland +24 5 £45,734 +60.47% 1
North West +6 4 £43,750 -14.63% 2
Northern Ireland - 1 - -

For the 6 months to 15 September 2019, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 134 (82.72%) ITIL
2 71 (43.83%) Security Cleared
3 68 (41.98%) Windows
4 64 (39.51%) SQL
5 60 (37.04%) Linux
5 60 (37.04%) Active Directory
5 60 (37.04%) VMware
6 57 (35.19%) Hyper-V
6 57 (35.19%) Azure
7 56 (34.57%) VMware Infrastructure
8 54 (33.33%) SQL Server
9 53 (32.72%) TCP/IP
10 52 (32.10%) Unix
11 51 (31.48%) Cisco
11 51 (31.48%) Service Management
12 50 (30.86%) Citrix
12 50 (30.86%) Office 365
13 49 (30.25%) Agile Software Development
14 48 (29.63%) Degree
14 48 (29.63%) XenApp
14 48 (29.63%) Infrastructure Engineering
15 47 (29.01%) Skype
15 47 (29.01%) Python
15 47 (29.01%) JavaScript
16 46 (28.40%) CRM
16 46 (28.40%) SharePoint
17 45 (27.78%) PHP
17 45 (27.78%) Visual Studio
17 45 (27.78%) Microsoft App-V
17 45 (27.78%) JIRA

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (28.40%) SharePoint
2 30 (18.52%) Confluence
3 5 (3.09%) MS Exchange
4 3 (1.85%) IIS
5 2 (1.23%) Oracle SOA Suite
6 1 (0.62%) ArcGIS
6 1 (0.62%) Skype for Business
Applications
1 3 (1.85%) Microsoft Office
2 2 (1.23%) Microsoft Excel
2 2 (1.23%) Microsoft PowerPoint
Business Applications
1 3 (1.85%) Markit EDM
Cloud Services
1 57 (35.19%) Azure
2 50 (30.86%) Office 365
3 45 (27.78%) Azure Stack
3 45 (27.78%) OneDrive
4 11 (6.79%) SaaS
5 8 (4.94%) AWS
5 8 (4.94%) IaaS
5 8 (4.94%) PaaS
6 3 (1.85%) Cloud Computing
7 1 (0.62%) G Suite
7 1 (0.62%) Mimecast
Communications & Networking
1 53 (32.72%) TCP/IP
2 47 (29.01%) Skype
3 45 (27.78%) NetScaler
4 44 (27.16%) DHCP
4 44 (27.16%) DNS
5 18 (11.11%) Firewall
6 8 (4.94%) LAN
6 8 (4.94%) WAN
7 7 (4.32%) VPN
8 6 (3.70%) VoIP
9 4 (2.47%) SAN
10 3 (1.85%) PABX
10 3 (1.85%) Wi-Fi
10 3 (1.85%) Wireless
10 3 (1.85%) WLAN
11 2 (1.23%) 3GPP
11 2 (1.23%) SSL
11 2 (1.23%) Unified Communications
12 1 (0.62%) Ethernet
12 1 (0.62%) PBX
Database & Business Intelligence
1 54 (33.33%) SQL Server
2 6 (3.70%) Oracle Database
3 5 (3.09%) Relational Database
4 4 (2.47%) NoSQL
5 3 (1.85%) SQL Server 2012
6 1 (0.62%) Amazon Aurora
6 1 (0.62%) GIS
6 1 (0.62%) PostgreSQL
6 1 (0.62%) Spatial Data
6 1 (0.62%) SQL Server 2005
Development Applications
1 45 (27.78%) JIRA
1 45 (27.78%) Visual Studio
2 42 (25.93%) TestRail
2 42 (25.93%) Zephyr
General
1 34 (20.99%) Finance
2 33 (20.37%) Public Sector
3 16 (9.88%) Telecoms
4 15 (9.26%) Electronics
5 12 (7.41%) Manufacturing
5 12 (7.41%) Marketing
6 10 (6.17%) Aerospace
7 7 (4.32%) Retail
8 5 (3.09%) Local Government
9 4 (2.47%) French Language
9 4 (2.47%) German Language
9 4 (2.47%) Spanish Language
10 1 (0.62%) Legal
10 1 (0.62%) Multimedia
10 1 (0.62%) Police
Job Titles
1 47 (29.01%) Infrastructure Engineer
2 23 (14.20%) Architect
3 18 (11.11%) Service Manager
4 15 (9.26%) Applications Support
5 14 (8.64%) IT Manager
6 12 (7.41%) Analyst
6 12 (7.41%) Senior Infrastructure Engineer
6 12 (7.41%) Support Engineer
7 11 (6.79%) Service Architect
8 10 (6.17%) Citrix Engineer
9 9 (5.56%) Delivery Manager
9 9 (5.56%) Service Delivery Manager
10 8 (4.94%) Citrix Infrastructure Engineer
10 8 (4.94%) Support Analyst
10 8 (4.94%) Windows Engineer
11 7 (4.32%) Applications Support Analyst
11 7 (4.32%) IT Services Manager
12 6 (3.70%) Consultant
12 6 (3.70%) Field Service Engineer
12 6 (3.70%) Security Manager
Libraries, Frameworks & Software Standards
1 7 (4.32%) Web Services
2 6 (3.70%) Apache Flex
3 5 (3.09%) XML
4 4 (2.47%) CSS
4 4 (2.47%) LDAP
4 4 (2.47%) SOAP
5 3 (1.85%) .NET
5 3 (1.85%) REST
6 2 (1.23%) JDBC
6 2 (1.23%) JSF
6 2 (1.23%) Middleware
6 2 (1.23%) ODBC
6 2 (1.23%) SAML
6 2 (1.23%) Spring
6 2 (1.23%) WebCenter
7 1 (0.62%) 802.1X
Miscellaneous
1 13 (8.02%) e-Learning
1 13 (8.02%) Management Information System
2 11 (6.79%) Mobile Computing
3 10 (6.17%) Analytical Skills
3 10 (6.17%) Driving Licence
4 8 (4.94%) CMDB
5 6 (3.70%) Data Centre
6 5 (3.09%) Public Cloud
7 4 (2.47%) Blog
7 4 (2.47%) Distributed Denial-of-Service
8 3 (1.85%) Enterprise Software
8 3 (1.85%) Replication
8 3 (1.85%) Self-Motivation
9 2 (1.23%) Client/Server
9 2 (1.23%) Embedded Systems
9 2 (1.23%) Enterprise Cloud
9 2 (1.23%) Virtual Team
10 1 (0.62%) Data Protection Act
10 1 (0.62%) Freedom of Information Act
10 1 (0.62%) W3C
Operating Systems
1 68 (41.98%) Windows
2 60 (37.04%) Linux
3 52 (32.10%) Unix
4 45 (27.78%) Mac OS
5 10 (6.17%) Windows Server
6 5 (3.09%) Windows 10
6 5 (3.09%) Windows Server 2003
7 4 (2.47%) Windows XP
8 3 (1.85%) Windows 2000
9 2 (1.23%) Windows 8
9 2 (1.23%) Windows Server 2008
9 2 (1.23%) Windows Server 2012
Processes & Methodologies
1 134 (82.72%) ITIL
2 51 (31.48%) Service Management
3 49 (30.25%) Agile Software Development
4 48 (29.63%) Infrastructure Engineering
5 46 (28.40%) CRM
6 38 (23.46%) PRINCE2
7 36 (22.22%) Continuous Integration
8 31 (19.14%) Service Delivery
9 30 (18.52%) Kanban
9 30 (18.52%) MODAF
9 30 (18.52%) Scrum
10 29 (17.90%) ITIL V3
11 22 (13.58%) Project Management
12 19 (11.73%) Presales
12 19 (11.73%) Problem Management
13 18 (11.11%) Information Security
14 17 (10.49%) Incident Management
15 16 (9.88%) Risk Management
16 15 (9.26%) ITSM
16 15 (9.26%) Software Engineering
Programming Languages
1 64 (39.51%) SQL
2 47 (29.01%) JavaScript
2 47 (29.01%) Python
3 45 (27.78%) PHP
3 45 (27.78%) PowerShell
4 5 (3.09%) C
5 4 (2.47%) Java
6 3 (1.85%) VB.NET
7 1 (0.62%) PL/SQL
7 1 (0.62%) Shell Script
7 1 (0.62%) T-SQL
7 1 (0.62%) VB
Qualifications
1 71 (43.83%) Security Cleared
2 48 (29.63%) Degree
3 36 (22.22%) CCNA
3 36 (22.22%) Cisco Certification
4 34 (20.99%) MCP
5 30 (18.52%) CCA
5 30 (18.52%) DV Cleared
5 30 (18.52%) RHCE
6 27 (16.67%) SC Cleared
7 24 (14.81%) Citrix Certification
8 9 (5.56%) Microsoft Certification
9 7 (4.32%) MCSE
10 5 (3.09%) CISA
10 5 (3.09%) ISO 27001 Lead Auditor
11 4 (2.47%) CISM
11 4 (2.47%) Computer Science Degree
11 4 (2.47%) ITIL Certification
11 4 (2.47%) Master's Degree
12 3 (1.85%) CCNP
12 3 (1.85%) ISTQB
Quality Assurance & Compliance
1 34 (20.99%) ISO/IEC 27001
2 21 (12.96%) ISO 9001
3 20 (12.35%) SLA
4 12 (7.41%) ISO 22301
5 6 (3.70%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 6 (3.70%) PCI DSS
6 5 (3.09%) ISO 14001
6 5 (3.09%) QA
7 4 (2.47%) GDPR
8 3 (1.85%) TickIT
9 2 (1.23%) COBIT
9 2 (1.23%) ISO 31000
10 1 (0.62%) BS7666
10 1 (0.62%) GMP
10 1 (0.62%) NIST
10 1 (0.62%) WAI
System Software
1 60 (37.04%) Active Directory
2 57 (35.19%) Hyper-V
3 56 (34.57%) VMware Infrastructure
4 48 (29.63%) XenApp
5 45 (27.78%) Microsoft App-V
6 42 (25.93%) XenDesktop
7 4 (2.47%) Docker
8 2 (1.23%) Microsoft Virtual Server
8 2 (1.23%) Virtual Servers
8 2 (1.23%) VMware ESXi
8 2 (1.23%) vSphere
9 1 (0.62%) ACF2
9 1 (0.62%) Virtual Machines
Systems Management
1 45 (27.78%) Microsoft Data Protection Manager
1 45 (27.78%) SCOM
1 45 (27.78%) SCOrch
2 44 (27.16%) SCCM
3 5 (3.09%) Ansible
4 4 (2.47%) Kubernetes
5 3 (1.85%) Opscode Chef
5 3 (1.85%) Puppet
5 3 (1.85%) Terraform
6 2 (1.23%) Single Sign-On
7 1 (0.62%) Backup Exec
7 1 (0.62%) Cisco IPCC
7 1 (0.62%) HP Data Protector
7 1 (0.62%) Microsoft Intune
7 1 (0.62%) WSUS
Vendors
1 60 (37.04%) VMware
2 51 (31.48%) Cisco
3 50 (30.86%) Citrix
4 45 (27.78%) Splunk
5 28 (17.28%) Atlassian
6 19 (11.73%) Microsoft
7 15 (9.26%) Oracle
8 12 (7.41%) SAP
9 5 (3.09%) Siemens
10 4 (2.47%) Nortel
10 4 (2.47%) ServiceNow
11 3 (1.85%) GoldenSource
11 3 (1.85%) Google
11 3 (1.85%) Panasonic
11 3 (1.85%) Red Box
12 2 (1.23%) Dell
12 2 (1.23%) NetApp
12 2 (1.23%) Veeam
13 1 (0.62%) SonicWALL
13 1 (0.62%) SOTI