Period
to 28 November 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 28 November 2021 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
28 Nov 2021
Same period 2020 Same period 2019
Rank 962 687 916
Rank change year-on-year -275 +229 +95
Permanent jobs citing ISO/IEC 20000 93 46 159
As % of all permanent jobs advertised in the UK 0.073% 0.085% 0.12%
As % of the Quality Assurance & Compliance category 0.46% 0.68% 0.87%
Number of salaries quoted 70 32 134
10th Percentile £40,500 £40,125 £26,570
25th Percentile £42,500 £42,500 £33,750
Median annual salary (50th Percentile) £51,250 £60,000 £45,367
Median % change year-on-year -14.58% +32.25% +0.82%
75th Percentile £57,500 £77,500 £52,500
90th Percentile £75,000 £87,500 £67,500
UK excluding London median annual salary £48,825 £58,500 £42,500
% change year-on-year -16.54% +37.65% +9.68%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 20,016 6,760 18,281
As % of all permanent IT jobs advertised in the UK 15.64% 12.47% 13.51%
Number of salaries quoted 12,405 5,314 13,990
10th Percentile £31,000 £31,250 £28,500
25th Percentile £40,000 £41,250 £36,531
Median annual salary (50th Percentile) £55,000 £54,286 £50,000
Median % change year-on-year +1.32% +8.57% -
75th Percentile £72,500 £70,000 £67,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £50,000 £45,000
% change year-on-year -5.00% +11.11% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

3-month moving average salary quoted in jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

Salary distribution for jobs citing ISO/IEC 20000 over the 6 months to 28 November 2021.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 28 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -249 83 £51,250 -14.58% 14
UK excluding London -182 74 £48,825 -16.54% 14
Work from Home -223 35 £55,000 -12.00% 2
North of England -84 31 £48,825 +26.82% 5
South West -55 18 £47,000 -24.80% 2
North West -91 16 £51,325 +33.31% 1
Yorkshire -84 14 £46,750 - 2
Midlands -103 13 £45,000 -21.05% 2
West Midlands -91 12 £43,750 -11.62% 1
South East -155 10 £55,000 -8.33% 4
London -242 9 £63,500 -25.29%
East of England - 4 £57,500 - 1
East Midlands -63 1 £45,000 -41.94% 1
North East - 1 - - 2

For the 6 months to 28 November 2021, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 81 (87.10%) ITIL
2 57 (61.29%) ISO/IEC 27001
3 43 (46.24%) Service Management
4 41 (44.09%) Incident Management
5 39 (41.94%) Microsoft
6 34 (36.56%) Social Skills
7 33 (35.48%) Service Delivery
8 30 (32.26%) Continuous Improvement
9 28 (30.11%) Management Information System
10 26 (27.96%) Problem Management
11 25 (26.88%) SLA
11 25 (26.88%) Windows
12 21 (22.58%) Information Security
12 21 (22.58%) ITSM
13 20 (21.51%) Business Continuity
14 19 (20.43%) Windows Server
15 17 (18.28%) VMware
15 17 (18.28%) Security Management
15 17 (18.28%) ISO 9001
16 16 (17.20%) Active Directory
16 16 (17.20%) Information Security Management
16 16 (17.20%) ISMS
17 15 (16.13%) VMware Infrastructure
17 15 (16.13%) Major Incident Management
18 14 (15.05%) Cybersecurity
18 14 (15.05%) Legal
18 14 (15.05%) Games
18 14 (15.05%) CISSP
18 14 (15.05%) SQL
18 14 (15.05%) SQL Server

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (13.98%) SharePoint
2 5 (5.38%) IIS
3 4 (4.30%) Confluence
3 4 (4.30%) Exchange Server 2013
3 4 (4.30%) MS Exchange
3 4 (4.30%) SharePoint 2013
3 4 (4.30%) Skype for Business
4 3 (3.23%) WebLogic
5 1 (1.08%) Adobe Experience Manager
Applications
1 5 (5.38%) Microsoft PowerPoint
2 4 (4.30%) Microsoft Excel
Business Applications
1 3 (3.23%) Maximo
2 1 (1.08%) Veritas eDiscovery
Cloud Services
1 12 (12.90%) Azure
2 11 (11.83%) SaaS
3 6 (6.45%) IaaS
3 6 (6.45%) Microsoft 365
4 5 (5.38%) AWS
5 3 (3.23%) Azure Active Directory
6 2 (2.15%) PaaS
7 1 (1.08%) Amazon EC2
7 1 (1.08%) AWS CloudFormation
7 1 (1.08%) Twilio
Communications & Networking
1 13 (13.98%) DHCP
1 13 (13.98%) DNS
2 10 (10.75%) LAN
2 10 (10.75%) TCP/IP
3 9 (9.68%) MPLS
3 9 (9.68%) SAN
4 7 (7.53%) Firewall
5 6 (6.45%) WAN
5 6 (6.45%) Wireless
6 5 (5.38%) Remote Desktop
6 5 (5.38%) VPN
7 4 (4.30%) Fibre Channel
7 4 (4.30%) iSCSI
7 4 (4.30%) ISDN
7 4 (4.30%) NGN
7 4 (4.30%) PBX
7 4 (4.30%) Skype
8 3 (3.23%) Intrusion Detection
9 2 (2.15%) Network Security
10 1 (1.08%) WLAN
Database & Business Intelligence
1 14 (15.05%) SQL Server
2 8 (8.60%) Electronic Patient Records
3 4 (4.30%) SQL Server 2005
3 4 (4.30%) SQL Server 2008
3 4 (4.30%) SQL Server 2012
3 4 (4.30%) SQL Server 2014
3 4 (4.30%) SQL Server 2016
4 1 (1.08%) Amazon RDS
Development Applications
1 5 (5.38%) JIRA
2 1 (1.08%) Burp Suite
2 1 (1.08%) Metasploit
General
1 34 (36.56%) Social Skills
2 14 (15.05%) Games
2 14 (15.05%) Legal
3 11 (11.83%) Analytical Skills
3 11 (11.83%) Organisational Skills
4 10 (10.75%) Public Sector
5 9 (9.68%) Finance
6 5 (5.38%) Electronics
6 5 (5.38%) Marketing
6 5 (5.38%) Telecoms
7 4 (4.30%) Manufacturing
7 4 (4.30%) Presentation Skills
8 3 (3.23%) Law
8 3 (3.23%) Retail
9 1 (1.08%) Advertising
9 1 (1.08%) Inclusion and Diversity
9 1 (1.08%) Military
9 1 (1.08%) Police
Job Titles
1 23 (24.73%) Service Manager
2 18 (19.35%) Security Manager
3 15 (16.13%) Information Manager
3 15 (16.13%) Information Security Manager
4 10 (10.75%) Service Desk Manager
5 9 (9.68%) Delivery Manager
5 9 (9.68%) Infrastructure Engineer
5 9 (9.68%) IT Manager
5 9 (9.68%) IT Services Manager
6 8 (8.60%) Healthcare Specialist
6 8 (8.60%) IT Support
6 8 (8.60%) IT Support Specialist
6 8 (8.60%) Service Delivery Manager
6 8 (8.60%) Support Specialist
7 5 (5.38%) IT Services Delivery Manager
7 5 (5.38%) Senior Infrastructure Engineer
8 4 (4.30%) Administrator
8 4 (4.30%) Analyst
8 4 (4.30%) Systems Administrator
9 3 (3.23%) Operations Manager
Miscellaneous
1 28 (30.11%) Management Information System
2 11 (11.83%) Self-Motivation
3 8 (8.60%) Driving Licence
3 8 (8.60%) e-Health
3 8 (8.60%) LIMS
3 8 (8.60%) PACS
4 6 (6.45%) CMDB
4 6 (6.45%) Data Protection Act
5 5 (5.38%) Enterprise Software
6 4 (4.30%) Data Centre
6 4 (4.30%) Enterprise Cloud
6 4 (4.30%) Replication
7 3 (3.23%) Security Operations Centre
8 1 (1.08%) Cyberthreat
8 1 (1.08%) NHS
8 1 (1.08%) PKI
8 1 (1.08%) Public Cloud
8 1 (1.08%) Social Media
8 1 (1.08%) Video Conferencing
Operating Systems
1 25 (26.88%) Windows
2 19 (20.43%) Windows Server
3 13 (13.98%) Unix
4 9 (9.68%) Windows Server 2012
4 9 (9.68%) Windows Server 2016
4 9 (9.68%) Windows Server 2019
5 5 (5.38%) Windows Server 2003
5 5 (5.38%) Windows Server 2008
6 4 (4.30%) Linux
Processes & Methodologies
1 81 (87.10%) ITIL
2 43 (46.24%) Service Management
3 41 (44.09%) Incident Management
4 33 (35.48%) Service Delivery
5 30 (32.26%) Continuous Improvement
6 26 (27.96%) Problem Management
7 21 (22.58%) Information Security
7 21 (22.58%) ITSM
8 20 (21.51%) Business Continuity
9 17 (18.28%) Security Management
10 16 (17.20%) Information Security Management
10 16 (17.20%) ISMS
11 15 (16.13%) Major Incident Management
12 14 (15.05%) Cybersecurity
13 13 (13.98%) People Management
14 12 (12.90%) Business Intelligence
14 12 (12.90%) Coaching
14 12 (12.90%) Problem-Solving
14 12 (12.90%) Project Delivery
14 12 (12.90%) Risk Assessment
Programming Languages
1 14 (15.05%) SQL
2 8 (8.60%) PowerShell
3 5 (5.38%) C
4 4 (4.30%) VB
4 4 (4.30%) VBScript
Qualifications
1 14 (15.05%) CISSP
2 13 (13.98%) CISM
3 12 (12.90%) ISO 27001 Lead Auditor
4 7 (7.53%) ITIL Certification
4 7 (7.53%) Microsoft Certification
5 6 (6.45%) Security Cleared
6 5 (5.38%) CCNA
6 5 (5.38%) CCNP
6 5 (5.38%) Cisco Certification
7 4 (4.30%) CCA
7 4 (4.30%) Citrix Certification
7 4 (4.30%) Degree
7 4 (4.30%) MCSA
7 4 (4.30%) MCSE
7 4 (4.30%) VMware Certified Professional (VCP)
8 3 (3.23%) Computer Science Degree
9 2 (2.15%) BPSS Clearance
9 2 (2.15%) CISA
9 2 (2.15%) Oracle Certification
9 2 (2.15%) SC Cleared
Quality Assurance & Compliance
1 57 (61.29%) ISO/IEC 27001
2 25 (26.88%) SLA
3 17 (18.28%) ISO 9001
4 11 (11.83%) GDPR
5 10 (10.75%) BS25999
5 10 (10.75%) COBIT
6 8 (8.60%) HL7
7 7 (7.53%) Cyber Essentials
8 6 (6.45%) PCI DSS
9 4 (4.30%) Cyber Essentials PLUS
9 4 (4.30%) ISO 22301
10 2 (2.15%) PMO
11 1 (1.08%) AQAP
11 1 (1.08%) HMG Security Policy Framework
11 1 (1.08%) ISO 14001
11 1 (1.08%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (1.08%) QA
11 1 (1.08%) Sarbanes-Oxley
System Software
1 16 (17.20%) Active Directory
2 15 (16.13%) VMware Infrastructure
3 9 (9.68%) vSphere
4 8 (8.60%) XenApp
5 5 (5.38%) Hyper-V
6 4 (4.30%) VMware ESXi
6 4 (4.30%) XenDesktop
Systems Management
1 8 (8.60%) SCCM
2 5 (5.38%) Active Directory Federation Services
2 5 (5.38%) Nessus
2 5 (5.38%) WSUS
3 4 (4.30%) Tivoli Storage Manager
4 1 (1.08%) Ansible
4 1 (1.08%) QRadar
4 1 (1.08%) Terraform
Vendors
1 39 (41.94%) Microsoft
2 17 (18.28%) VMware
3 11 (11.83%) Dell
4 10 (10.75%) Oracle
5 8 (8.60%) Citrix
5 8 (8.60%) SAP
6 7 (7.53%) HP
6 7 (7.53%) IBM
7 6 (6.45%) Cisco
7 6 (6.45%) EMC
8 5 (5.38%) SOTI
8 5 (5.38%) Veeam
9 4 (4.30%) Mitel
9 4 (4.30%) NetApp
9 4 (4.30%) Siemens
9 4 (4.30%) Sophos
10 3 (3.23%) Atlassian
10 3 (3.23%) Cognos
10 3 (3.23%) ServiceNow
11 1 (1.08%) hybris