Period
to 21 November 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 21 November 2019 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
21 Nov 2019
Same period 2018 Same period 2017
Rank 892 998 995
Rank change year-on-year +106 -3 +13
Permanent jobs citing ISO/IEC 20000 164 163 217
As % of all permanent IT jobs advertised in the UK 0.12% 0.100% 0.12%
As % of the Quality Assurance & Compliance category 0.93% 0.75% 0.95%
Number of salaries quoted 138 112 169
UK median annual salary £45,367 £45,000 £45,000
Median salary % change year-on-year +0.82% - -
10th Percentile £26,996 £25,000 £24,950
90th Percentile £68,250 £78,750 £69,000
UK excluding London median annual salary £42,500 £35,000 £38,500
% change year-on-year +21.43% -9.09% -13.48%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 17,610 21,831 22,732
As % of all permanent IT jobs advertised in the UK 12.94% 13.38% 12.55%
Number of salaries quoted 13,358 16,415 16,998
UK median annual salary £50,000 £50,000 £50,000
10th Percentile £28,335 £27,979 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 21 November 2019.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 21 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +103 156 £44,750 -0.56% 20
UK excluding London +61 124 £42,500 +21.43% 18
South West +49 58 £39,500 +12.86% 5
London +71 38 £50,000 -18.70% 3
South East +41 26 £45,000 +11.80% 1
North of England +44 14 £41,250 -13.16% 4
Midlands +26 12 £50,000 +48.15% 5
West Midlands +9 12 £50,000 +53.85% 2
East of England +65 8 £60,000 +35.14% 2
Yorkshire +9 8 £40,000 -23.81% 3
Scotland +19 5 £45,734 +46.35% 1
North West +34 4 £38,750 -13.89%
North East +27 2 £42,500 +36.00% 1
Wales - 1 - -
Northern Ireland - 1 - -

For the 6 months to 21 November 2019, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 137 (83.54%) ITIL
2 62 (37.80%) Service Management
3 57 (34.76%) Windows
4 56 (34.15%) Security Cleared
5 51 (31.10%) ISO/IEC 27001
6 48 (29.27%) Service Delivery
7 46 (28.05%) Linux
8 44 (26.83%) ITIL V3
9 42 (25.61%) Degree
10 41 (25.00%) SLA
11 39 (23.78%) SQL
11 39 (23.78%) VMware
12 38 (23.17%) TCP/IP
13 36 (21.95%) Active Directory
13 36 (21.95%) Unix
14 35 (21.34%) Problem Management
15 32 (19.51%) SC Cleared
16 30 (18.29%) Finance
17 29 (17.68%) Cisco
17 29 (17.68%) Hyper-V
18 28 (17.07%) ISO 9001
19 27 (16.46%) Azure
19 27 (16.46%) VMware Infrastructure
19 27 (16.46%) Infrastructure Engineering
20 26 (15.85%) Office 365
20 26 (15.85%) SQL Server
21 25 (15.24%) Skype
22 24 (14.63%) Incident Management
22 24 (14.63%) SharePoint
23 23 (14.02%) CRM

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (14.63%) SharePoint
2 14 (8.54%) Confluence
3 3 (1.83%) IIS
4 2 (1.22%) MS Exchange
4 2 (1.22%) Skype for Business
5 1 (0.61%) ArcGIS
5 1 (0.61%) CMS
5 1 (0.61%) SharePoint 2013
Applications
1 5 (3.05%) Microsoft Office
2 2 (1.22%) Microsoft PowerPoint
3 1 (0.61%) Microsoft Excel
Business Applications
1 3 (1.83%) Markit EDM
Cloud Services
1 27 (16.46%) Azure
2 26 (15.85%) Office 365
3 22 (13.41%) Azure Stack
3 22 (13.41%) OneDrive
4 9 (5.49%) SaaS
5 8 (4.88%) IaaS
5 8 (4.88%) PaaS
6 7 (4.27%) AWS
7 3 (1.83%) Mimecast
8 1 (0.61%) Cloud Computing
Communications & Networking
1 38 (23.17%) TCP/IP
2 25 (15.24%) Skype
3 22 (13.41%) NetScaler
4 20 (12.20%) DHCP
4 20 (12.20%) DNS
5 19 (11.59%) Firewall
6 9 (5.49%) VPN
7 6 (3.66%) PABX
8 5 (3.05%) LAN
8 5 (3.05%) VoIP
8 5 (3.05%) WAN
9 4 (2.44%) 3GPP
10 2 (1.22%) SAN
10 2 (1.22%) Wireless
11 1 (0.61%) DASS2
11 1 (0.61%) DPNSS
11 1 (0.61%) DVB
11 1 (0.61%) MPLS
11 1 (0.61%) TETRA
11 1 (0.61%) WLAN
Database & Business Intelligence
1 26 (15.85%) SQL Server
2 7 (4.27%) NoSQL
2 7 (4.27%) Relational Database
3 6 (3.66%) Oracle Database
4 1 (0.61%) GIS
4 1 (0.61%) Spatial Data
4 1 (0.61%) SQL Server 2005
4 1 (0.61%) SQL Server 2012
Development Applications
1 22 (13.41%) JIRA
1 22 (13.41%) Visual Studio
2 17 (10.37%) TestRail
2 17 (10.37%) Zephyr
General
1 30 (18.29%) Finance
2 21 (12.80%) Public Sector
3 20 (12.20%) Telecoms
4 16 (9.76%) Electronics
5 14 (8.54%) Marketing
6 13 (7.93%) Manufacturing
7 9 (5.49%) Aerospace
8 7 (4.27%) French Language
8 7 (4.27%) German Language
8 7 (4.27%) Spanish Language
9 6 (3.66%) Retail
10 5 (3.05%) Local Government
11 4 (2.44%) Pharmaceutical
12 1 (0.61%) Legal
12 1 (0.61%) Multimedia
12 1 (0.61%) Police
Job Titles
1 25 (15.24%) Service Manager
2 23 (14.02%) Support Engineer
3 19 (11.59%) Infrastructure Engineer
4 18 (10.98%) Delivery Manager
4 18 (10.98%) Service Delivery Manager
5 17 (10.37%) Architect
6 15 (9.15%) Service Architect
7 13 (7.93%) Applications Support
8 12 (7.32%) IT Manager
9 11 (6.71%) Consultant
9 11 (6.71%) Windows Engineer
10 10 (6.10%) Analyst
10 10 (6.10%) Operations Engineer
11 9 (5.49%) Field Engineer
11 9 (5.49%) Technical Manager
12 8 (4.88%) IT Consultant
13 7 (4.27%) Citrix Engineer
13 7 (4.27%) IT Services Manager
13 7 (4.27%) Security Manager
13 7 (4.27%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 4 (2.44%) CSS
2 2 (1.22%) LDAP
2 2 (1.22%) SOAP
2 2 (1.22%) Web Services
2 2 (1.22%) WebCenter
3 1 (0.61%) .NET
3 1 (0.61%) 802.1X
3 1 (0.61%) Apache Flex
3 1 (0.61%) REST
3 1 (0.61%) XML
Miscellaneous
1 15 (9.15%) Management Information System
2 12 (7.32%) Data Centre
3 10 (6.10%) Analytical Skills
3 10 (6.10%) Driving Licence
4 7 (4.27%) Blog
4 7 (4.27%) Distributed Denial-of-Service
5 5 (3.05%) CMDB
5 5 (3.05%) Self-Motivation
6 4 (2.44%) Enterprise Cloud
7 3 (1.83%) e-Learning
7 3 (1.83%) Mobile Computing
8 2 (1.22%) NHS
8 2 (1.22%) Virtual Team
9 1 (0.61%) Data Protection Act
9 1 (0.61%) Enterprise Software
9 1 (0.61%) Freedom of Information
9 1 (0.61%) Freedom of Information Act
9 1 (0.61%) LLPG
9 1 (0.61%) W3C
Operating Systems
1 57 (34.76%) Windows
2 46 (28.05%) Linux
3 36 (21.95%) Unix
4 22 (13.41%) Mac OS
5 19 (11.59%) Windows Server
6 7 (4.27%) Windows 10
7 6 (3.66%) Windows 2000
8 5 (3.05%) Windows Server 2003
9 4 (2.44%) Windows XP
10 3 (1.83%) Windows Server 2008
11 2 (1.22%) Windows 7
11 2 (1.22%) Windows 8
11 2 (1.22%) Windows Server 2012
Processes & Methodologies
1 137 (83.54%) ITIL
2 62 (37.80%) Service Management
3 48 (29.27%) Service Delivery
4 44 (26.83%) ITIL V3
5 35 (21.34%) Problem Management
6 27 (16.46%) Infrastructure Engineering
7 24 (14.63%) Incident Management
8 23 (14.02%) CRM
8 23 (14.02%) Information Security
8 23 (14.02%) Project Delivery
9 22 (13.41%) Customer Requirements
9 22 (13.41%) PRINCE2
10 21 (12.80%) ITSM
10 21 (12.80%) Presales
10 21 (12.80%) Project Management
11 20 (12.20%) Agile Software Development
12 19 (11.59%) Continuous Improvement
13 18 (10.98%) Service Design
14 16 (9.76%) Validation
15 14 (8.54%) Scrum
Programming Languages
1 39 (23.78%) SQL
2 23 (14.02%) Python
3 22 (13.41%) JavaScript
3 22 (13.41%) PHP
4 19 (11.59%) PowerShell
5 3 (1.83%) Java
5 3 (1.83%) Shell Script
5 3 (1.83%) VB
6 1 (0.61%) VB.NET
Qualifications
1 56 (34.15%) Security Cleared
2 42 (25.61%) Degree
3 32 (19.51%) SC Cleared
4 22 (13.41%) MCP
5 18 (10.98%) CCNA
5 18 (10.98%) Cisco Certification
6 16 (9.76%) DV Cleared
7 14 (8.54%) CCA
7 14 (8.54%) RHCE
8 10 (6.10%) ITIL Certification
9 9 (5.49%) Citrix Certification
10 8 (4.88%) Computer Science Degree
10 8 (4.88%) MCSE
10 8 (4.88%) Microsoft Certification
11 7 (4.27%) Master's Degree
12 6 (3.66%) CISA
12 6 (3.66%) ISO 27001 Lead Auditor
13 5 (3.05%) CISM
13 5 (3.05%) ISTQB
14 2 (1.22%) CISSP
Quality Assurance & Compliance
1 51 (31.10%) ISO/IEC 27001
2 41 (25.00%) SLA
3 28 (17.07%) ISO 9001
4 11 (6.71%) QA
5 10 (6.10%) ISO 22301
6 7 (4.27%) GDPR
6 7 (4.27%) ISO 14001
6 7 (4.27%) PCI DSS
7 6 (3.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (1.22%) COBIT
8 2 (1.22%) Cyber Essentials
8 2 (1.22%) Cyber Essentials PLUS
8 2 (1.22%) ISO 31000
8 2 (1.22%) TickIT
9 1 (0.61%) BS7666
9 1 (0.61%) GMP
9 1 (0.61%) NIST
9 1 (0.61%) WAI
System Software
1 36 (21.95%) Active Directory
2 29 (17.68%) Hyper-V
3 27 (16.46%) VMware Infrastructure
4 23 (14.02%) XenApp
5 22 (13.41%) Microsoft App-V
6 17 (10.37%) XenDesktop
7 10 (6.10%) VMware ESXi
8 7 (4.27%) Docker
9 2 (1.22%) vSphere
10 1 (0.61%) ACF2
10 1 (0.61%) Virtual Machines
Systems Management
1 22 (13.41%) Microsoft Data Protection Manager
1 22 (13.41%) SCOM
1 22 (13.41%) SCOrch
2 21 (12.80%) SCCM
3 7 (4.27%) Kubernetes
4 3 (1.83%) Ansible
5 2 (1.22%) Terraform
6 1 (0.61%) Backup Exec
6 1 (0.61%) Cisco IPCC
6 1 (0.61%) HP Data Protector
6 1 (0.61%) Microsoft Intune
6 1 (0.61%) WSUS
Vendors
1 39 (23.78%) VMware
2 29 (17.68%) Cisco
3 22 (13.41%) Citrix
3 22 (13.41%) Splunk
4 21 (12.80%) Microsoft
5 14 (8.54%) Oracle
6 13 (7.93%) SAP
7 12 (7.32%) NetApp
8 11 (6.71%) Atlassian
9 8 (4.88%) Siemens
10 7 (4.27%) Nortel
11 6 (3.66%) Panasonic
11 6 (3.66%) Red Box
12 5 (3.05%) Dell
13 4 (2.44%) EMC
13 4 (2.44%) Google
14 3 (1.83%) GoldenSource
14 3 (1.83%) IBM
14 3 (1.83%) ServiceNow
15 2 (1.22%) Veeam