Period
to 24 June 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 24 June 2018 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 1011 955 933
Rank change year-on-year -56 -22 +3
Permanent jobs citing ISO/IEC 20000 175 247 357
As % of all permanent IT jobs advertised in the UK 0.10% 0.14% 0.18%
As % of the Quality Assurance & Compliance category 0.76% 1.18% 1.35%
Number of salaries quoted 135 176 250
UK median annual salary £50,000 £45,000 £47,500
Median salary % change year-on-year +11.11% -5.26% +5.56%
10th Percentile £25,000 £22,500 £29,887
90th Percentile £67,500 £72,500 £75,000
UK excluding London median annual salary £45,000 £36,500 £47,500
% change year-on-year +23.29% -23.16% +5.56%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22,915 20,885 26,489
As % of all permanent IT jobs advertised in the UK 13.18% 12.07% 13.15%
Number of salaries quoted 17,536 16,110 21,034
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £28,250 £26,500 £26,250
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £41,500 £42,500
% change year-on-year +8.43% -2.35% +6.25%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 24 June 2018.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -81 169 £50,000 +11.11% 21
UK excluding London -41 136 £45,000 +23.29% 16
South West +3 38 £50,000 -4.76% 3
London -36 36 £60,000 - 5
South East +1 32 £40,000 +40.35% 4
North of England +9 31 £45,000 +63.64% 4
North West +1 17 £50,000 +2.88% 1
Midlands -25 17 £35,000 +16.67% 3
West Midlands -19 16 £35,000 +16.67% 3
East of England -12 15 £43,750 -27.08% 2
Yorkshire +21 13 £30,250 +10.00% 2
Scotland - 2 £28,500 -
Northern Ireland +7 1 - -
East Midlands +6 1 £39,000 -
North East -17 1 £31,250 -18.83% 1

For the 6 months to 24 June 2018, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 119 (68.00%) ITIL
2 79 (45.14%) Service Management
3 63 (36.00%) ISO/IEC 27001
4 58 (33.14%) Service Delivery
5 47 (26.86%) Microsoft
6 44 (25.14%) ISO 9001
6 44 (25.14%) ITIL V3
7 39 (22.29%) Security Cleared
7 39 (22.29%) Windows
7 39 (22.29%) Finance
8 37 (21.14%) Project Management
9 32 (18.29%) SLA
9 32 (18.29%) SC Cleared
10 31 (17.71%) ITSM
11 30 (17.14%) Problem-Solving
12 28 (16.00%) Management Information System
13 27 (15.43%) Configuration Management
13 27 (15.43%) Problem Management
14 25 (14.29%) Incident Management
14 25 (14.29%) Risk Management
14 25 (14.29%) Information Security
15 22 (12.57%) Change Management
15 22 (12.57%) SQL
16 21 (12.00%) Cisco
16 21 (12.00%) Stakeholder Management
16 21 (12.00%) Service Design
17 19 (10.86%) Analytical Skills
17 19 (10.86%) Data Centre
18 18 (10.29%) Operations Management
18 18 (10.29%) QA

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.00%) SharePoint
2 8 (4.57%) MS Exchange
3 5 (2.86%) Skype for Business
4 3 (1.71%) Exchange Server 2013
4 3 (1.71%) JBoss
4 3 (1.71%) Oracle SOA Suite
4 3 (1.71%) WebLogic
4 3 (1.71%) WebSphere
5 2 (1.14%) Exchange Server 2010
5 2 (1.14%) IIS
5 2 (1.14%) WildFly
6 1 (0.57%) Alfresco
6 1 (0.57%) Apache
6 1 (0.57%) Apache Solr
6 1 (0.57%) Confluence
6 1 (0.57%) Drupal
6 1 (0.57%) Elasticsearch
6 1 (0.57%) GeoServer
6 1 (0.57%) Joomla!
6 1 (0.57%) Tomcat
Applications
1 16 (9.14%) Microsoft Office
2 13 (7.43%) Microsoft Excel
3 11 (6.29%) Microsoft PowerPoint
4 7 (4.00%) Microsoft Project
5 2 (1.14%) MS Visio
6 1 (0.57%) Simulink
Business Applications
1 5 (2.86%) assyst
1 5 (2.86%) Sentinel
Cloud Services
1 15 (8.57%) Microsoft Azure
1 15 (8.57%) Office 365
2 9 (5.14%) Amazon AWS
3 4 (2.29%) IaaS
4 3 (1.71%) SaaS
5 2 (1.14%) Azure Active Directory
5 2 (1.14%) PaaS
6 1 (0.57%) Cloud Computing
Communications & Networking
1 17 (9.71%) Firewall
2 13 (7.43%) Unified Communications
3 12 (6.86%) WAN
4 10 (5.71%) VPN
5 9 (5.14%) Wireless
6 8 (4.57%) LAN
6 8 (4.57%) TCP/IP
7 7 (4.00%) Intranet
8 6 (3.43%) PABX
9 5 (2.86%) Network Security
9 5 (2.86%) Skype
10 4 (2.29%) DNS
10 4 (2.29%) Internet
10 4 (2.29%) IPv4
10 4 (2.29%) IPv6
11 3 (1.71%) Broadband
11 3 (1.71%) Wi-Fi
11 3 (1.71%) Wireshark
12 2 (1.14%) iSCSI
12 2 (1.14%) LLU
Database & Business Intelligence
1 14 (8.00%) SQL Server
2 5 (2.86%) Data Warehouse
3 3 (1.71%) GIS
3 3 (1.71%) MongoDB
3 3 (1.71%) MySQL
3 3 (1.71%) PostgreSQL
3 3 (1.71%) SQL Server Reporting Services
4 2 (1.14%) Amazon RDS
4 2 (1.14%) BusinessObjects
4 2 (1.14%) Power BI
4 2 (1.14%) Relational Database
4 2 (1.14%) SAP HANA
5 1 (0.57%) MS Access
5 1 (0.57%) Oracle Database
5 1 (0.57%) QGIS
5 1 (0.57%) Spotfire
5 1 (0.57%) SQL Server 2008
5 1 (0.57%) SQL Server 2012
5 1 (0.57%) SQLite
Development Applications
1 1 (0.57%) Git (software)
1 1 (0.57%) Jenkins
1 1 (0.57%) JIRA
1 1 (0.57%) JMeter
1 1 (0.57%) Maven
1 1 (0.57%) Oracle Forms
1 1 (0.57%) Selenium
1 1 (0.57%) Subversion
1 1 (0.57%) Visual Studio
General
1 39 (22.29%) Finance
2 11 (6.29%) Retail
3 9 (5.14%) Telecoms
4 8 (4.57%) Banking
5 7 (4.00%) Legal
6 5 (2.86%) International Banking
7 2 (1.14%) Billing
7 2 (1.14%) Local Government
8 1 (0.57%) Advertising
8 1 (0.57%) Automotive
Job Titles
1 30 (17.14%) Analyst
1 30 (17.14%) Service Manager
2 19 (10.86%) IT Manager
3 18 (10.29%) Compliance Officer
4 17 (9.71%) Support Engineer
5 16 (9.14%) Architect
6 14 (8.00%) IT Services Manager
7 13 (7.43%) Support Analyst
8 11 (6.29%) Services Delivery Manager
9 10 (5.71%) Delivery Manager
9 10 (5.71%) Security Compliance Officer
9 10 (5.71%) Security Officer
10 9 (5.14%) Applications Engineer
10 9 (5.14%) Applications Support
10 9 (5.14%) Applications Support Engineer
10 9 (5.14%) Information Security Compliance Officer
10 9 (5.14%) Information Security Officer
10 9 (5.14%) Risk Officer
10 9 (5.14%) Service Analyst
10 9 (5.14%) Service Architect
Libraries, Frameworks & Software Standards
1 5 (2.86%) XML
2 3 (1.71%) CSS
2 3 (1.71%) HTML
2 3 (1.71%) J2EE
3 2 (1.14%) Django
3 2 (1.14%) JSF
3 2 (1.14%) Middleware
3 2 (1.14%) Spring
3 2 (1.14%) Web Services
4 1 (0.57%) AngularJS
4 1 (0.57%) ASP.NET MVC 5
4 1 (0.57%) Backbone.js
4 1 (0.57%) Dojo
4 1 (0.57%) Elastic Stack
4 1 (0.57%) Ember.js
4 1 (0.57%) jQuery
4 1 (0.57%) KnockoutJS
4 1 (0.57%) LAPP Stack
4 1 (0.57%) REST
4 1 (0.57%) WebCenter
Miscellaneous
1 28 (16.00%) Management Information System
2 19 (10.86%) Analytical Skills
2 19 (10.86%) Data Centre
3 14 (8.00%) Driving Licence
4 12 (6.86%) Self-Motivation
5 8 (4.57%) Greenfield Project
6 7 (4.00%) Video Conferencing
6 7 (4.00%) Virtual Team
7 6 (3.43%) Smart Meter
8 5 (2.86%) CESG
8 5 (2.86%) Freedom of Information
9 4 (2.29%) Client/Server
9 4 (2.29%) NHS
10 3 (1.71%) CMDB
11 2 (1.14%) Computer Science
11 2 (1.14%) Embedded Systems
11 2 (1.14%) Enterprise Software
11 2 (1.14%) iPhone
11 2 (1.14%) Public Cloud
11 2 (1.14%) Replication
Operating Systems
1 39 (22.29%) Windows
2 16 (9.14%) Windows Server
3 11 (6.29%) Linux
4 9 (5.14%) Unix
5 8 (4.57%) Solaris
6 6 (3.43%) Windows 2000
6 6 (3.43%) Windows XP
7 4 (2.29%) Windows Server 2012
8 3 (1.71%) Android
8 3 (1.71%) Windows 7
8 3 (1.71%) Windows Server 2008
9 2 (1.14%) Apple iOS
9 2 (1.14%) Windows 10
9 2 (1.14%) Windows 8
10 1 (0.57%) Red Hat Enterprise Linux
10 1 (0.57%) Windows Phone
10 1 (0.57%) Windows Phone 7
10 1 (0.57%) Windows Server 2003
Processes & Methodologies
1 119 (68.00%) ITIL
2 79 (45.14%) Service Management
3 58 (33.14%) Service Delivery
4 44 (25.14%) ITIL V3
5 37 (21.14%) Project Management
6 31 (17.71%) ITSM
7 30 (17.14%) Problem-Solving
8 27 (15.43%) Configuration Management
8 27 (15.43%) Problem Management
9 25 (14.29%) Incident Management
9 25 (14.29%) Information Security
9 25 (14.29%) Risk Management
10 22 (12.57%) Change Management
11 21 (12.00%) Service Design
11 21 (12.00%) Stakeholder Management
12 18 (10.29%) Operations Management
13 15 (8.57%) Agile Software Development
13 15 (8.57%) Due Diligence
13 15 (8.57%) PRINCE2
14 13 (7.43%) Cybersecurity
Programming Languages
1 22 (12.57%) SQL
2 8 (4.57%) Shell Script
2 8 (4.57%) VBScript
3 7 (4.00%) Python
4 5 (2.86%) Java
5 3 (1.71%) C
5 3 (1.71%) JavaScript
6 2 (1.14%) C++
6 2 (1.14%) PL/SQL
6 2 (1.14%) T-SQL
7 1 (0.57%) C#
7 1 (0.57%) Delphi
7 1 (0.57%) MATLAB
7 1 (0.57%) Pascal
7 1 (0.57%) PHP
7 1 (0.57%) PowerShell
7 1 (0.57%) VB
7 1 (0.57%) VB.NET
7 1 (0.57%) VB6
7 1 (0.57%) VBA
Qualifications
1 39 (22.29%) Security Cleared
2 32 (18.29%) SC Cleared
3 13 (7.43%) Degree
4 12 (6.86%) CISM
4 12 (6.86%) CISSP
5 11 (6.29%) ITIL Certification
6 10 (5.71%) CISA
6 10 (5.71%) Cisco Certification
7 8 (4.57%) CCNA
8 7 (4.00%) DBS Check
9 6 (3.43%) PRINCE2 Certification
10 5 (2.86%) CCNP
11 3 (1.71%) Microsoft Certification
11 3 (1.71%) PRINCE2 Practitioner
12 2 (1.14%) BC Cleared
12 2 (1.14%) CESG Certified Professional
12 2 (1.14%) Network+ Certification
12 2 (1.14%) Oracle Certification
12 2 (1.14%) VCAP
12 2 (1.14%) VCDX
Quality Assurance & Compliance
1 63 (36.00%) ISO/IEC 27001
2 44 (25.14%) ISO 9001
3 32 (18.29%) SLA
4 18 (10.29%) QA
5 15 (8.57%) PCI DSS
6 13 (7.43%) ISO 14001
7 10 (5.71%) ISO 22301
8 9 (5.14%) ISO 31000
9 6 (3.43%) Cyber Essentials
9 6 (3.43%) Cyber Essentials PLUS
10 4 (2.29%) ISAE 3402
10 4 (2.29%) PMO
10 4 (2.29%) SAS 70
11 2 (1.14%) COBIT
11 2 (1.14%) COSO
12 1 (0.57%) BS25999
12 1 (0.57%) ISO 13485
System Software
1 9 (5.14%) Active Directory
2 8 (4.57%) VMware Infrastructure
3 6 (3.43%) Hyper-V
4 1 (0.57%) Docker
4 1 (0.57%) Firmware
4 1 (0.57%) Microsoft App-V
4 1 (0.57%) Terminal Server
4 1 (0.57%) Virtual Machines
4 1 (0.57%) VMware ESXi
4 1 (0.57%) vSphere
4 1 (0.57%) XenApp
Systems Management
1 6 (3.43%) Tivoli Storage Manager
2 3 (1.71%) SCCM
3 2 (1.14%) Cisco CUCM
3 2 (1.14%) Failover Clustering
4 1 (0.57%) Graylog
4 1 (0.57%) HP Data Protector
4 1 (0.57%) Microsoft Data Protection Manager
4 1 (0.57%) Nagios
4 1 (0.57%) Norton AntiVirus
4 1 (0.57%) SCOM
Vendors
1 47 (26.86%) Microsoft
2 21 (12.00%) Cisco
3 12 (6.86%) Capita
3 12 (6.86%) Oracle
4 11 (6.29%) VMware
5 6 (3.43%) Ivanti
5 6 (3.43%) Nortel
5 6 (3.43%) Panasonic
5 6 (3.43%) Red Box
5 6 (3.43%) Siemens
6 5 (2.86%) Citrix
6 5 (2.86%) SolarWinds
7 4 (2.29%) CheckPoint
7 4 (2.29%) Juniper
7 4 (2.29%) ServiceNow
8 3 (1.71%) F5
8 3 (1.71%) Palo Alto
8 3 (1.71%) Polycom
8 3 (1.71%) Riverbed
8 3 (1.71%) Tableau