Period
to 18 February 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 18 February 2019 with a comparison to the same period in the previous 2 years.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
18 Feb 2019
Same period 2018 Same period 2017
Rank 998 1050 994
Rank change year-on-year +52 -56 -20
Permanent jobs citing ISO/IEC 20000 137 156 196
As % of all permanent IT jobs advertised in the UK 0.091% 0.090% 0.11%
As % of the Quality Assurance & Compliance category 0.66% 0.71% 0.91%
Number of salaries quoted 97 111 127
UK median annual salary £54,000 £48,500 £48,000
Median salary % change year-on-year +11.34% +1.04% +1.05%
10th Percentile £27,650 £26,250 £27,900
90th Percentile £78,750 £71,250 £74,250
UK excluding London median annual salary £47,500 £48,000 £45,000
% change year-on-year -1.04% +6.67% -5.26%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 20,804 22,056 21,622
As % of all permanent IT jobs advertised in the UK 13.82% 12.66% 12.38%
Number of salaries quoted 15,257 17,132 17,126
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £27,500 £27,500 £26,250
90th Percentile £80,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,555 £42,500
% change year-on-year +5.75% +0.13% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ISO/IEC 20000.

Salary trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Salary Histogram

The salary distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 18 February 2019.

Salary histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 18 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 131 £54,000 +10.77% 24
UK excluding London +29 75 £47,500 -1.04% 24
London +76 59 £67,500 +22.73% 1
North of England +24 20 £45,000 -7.22% 7
South East +10 18 £53,500 -14.40% 2
Midlands +39 17 £42,500 +8.97% 10
North West +41 15 £57,500 +4.55% 1
West Midlands +32 13 £33,750 -8.78% 9
East of England +46 11 £44,400 +22.48% 2
Yorkshire +32 5 £35,000 - 2
South West -1 5 £55,000 +14.58% 2
East Midlands +20 4 £52,500 +28.83% 1
Scotland - 3 £36,000 - 1
Wales - 1 £54,000 -

For the 6 months to 18 February 2019, IT jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ISO/IEC 20000.

1 121 (88.32%) ITIL
2 66 (48.18%) Service Management
3 54 (39.42%) Service Delivery
4 47 (34.31%) ITIL V3
5 41 (29.93%) ISO/IEC 27001
5 41 (29.93%) SLA
6 36 (26.28%) Presales
7 35 (25.55%) Microsoft
8 33 (24.09%) Problem Management
9 32 (23.36%) Continuous Improvement
10 29 (21.17%) Degree
10 29 (21.17%) ISO 9001
11 26 (18.98%) ITSM
12 25 (18.25%) Windows
13 24 (17.52%) Linux
13 24 (17.52%) Disaster Recovery
14 23 (16.79%) VMware
14 23 (16.79%) Incident Management
14 23 (16.79%) Security Cleared
14 23 (16.79%) VMware Infrastructure
15 22 (16.06%) Project Management
15 22 (16.06%) SQL
16 21 (15.33%) SC Cleared
16 21 (15.33%) Microsoft Azure
16 21 (15.33%) Service Design
17 20 (14.60%) Problem-Solving
17 20 (14.60%) Hyper-V
17 20 (14.60%) Risk Management
18 18 (13.14%) Oracle
18 18 (13.14%) Amazon AWS

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.19%) MS Exchange
2 2 (1.46%) Exchange Server 2010
2 2 (1.46%) IIS
2 2 (1.46%) Oracle SOA Suite
3 1 (0.73%) Apache Solr
3 1 (0.73%) Elasticsearch
3 1 (0.73%) Exchange Server 2013
3 1 (0.73%) JBoss
3 1 (0.73%) SharePoint
3 1 (0.73%) Skype for Business
3 1 (0.73%) WebLogic
3 1 (0.73%) WebSphere
3 1 (0.73%) WildFly
Applications
1 6 (4.38%) Microsoft Excel
2 5 (3.65%) Microsoft PowerPoint
3 1 (0.73%) Microsoft Project
3 1 (0.73%) MS Visio
Business Applications
1 3 (2.19%) Remedy ITSM
Cloud Services
1 21 (15.33%) Microsoft Azure
2 18 (13.14%) Amazon AWS
3 12 (8.76%) SaaS
4 11 (8.03%) IaaS
4 11 (8.03%) PaaS
5 4 (2.92%) Office 365
6 1 (0.73%) Azure Active Directory
6 1 (0.73%) Cloud Computing
Communications & Networking
1 14 (10.22%) Firewall
2 12 (8.76%) VPN
3 9 (6.57%) TCP/IP
4 4 (2.92%) DHCP
4 4 (2.92%) DNS
4 4 (2.92%) Internet
5 3 (2.19%) Network Security
6 2 (1.46%) FTP
6 2 (1.46%) VoIP
7 1 (0.73%) Broadband
7 1 (0.73%) Intranet
7 1 (0.73%) Kerberos
7 1 (0.73%) LAN
7 1 (0.73%) SAN
7 1 (0.73%) Skype
7 1 (0.73%) SSL
7 1 (0.73%) Unified Communications
7 1 (0.73%) WAN
7 1 (0.73%) Wireless
7 1 (0.73%) WLAN
Database & Business Intelligence
1 18 (13.14%) Relational Database
2 16 (11.68%) SQL Server
3 9 (6.57%) Amazon Aurora
3 9 (6.57%) NoSQL
3 9 (6.57%) PostgreSQL
4 3 (2.19%) SQL Server 2008
5 2 (1.46%) MySQL
Development Applications
1 1 (0.73%) GitLab
1 1 (0.73%) Jenkins
1 1 (0.73%) Sonatype Nexus
General
1 17 (12.41%) Finance
2 10 (7.30%) Retail
3 9 (6.57%) French Language
3 9 (6.57%) German Language
3 9 (6.57%) Spanish Language
4 8 (5.84%) Telecoms
5 7 (5.11%) Legal
6 3 (2.19%) Advertising
7 2 (1.46%) Banking
8 1 (0.73%) Electronics
Job Titles
1 35 (25.55%) Service Manager
2 27 (19.71%) Delivery Manager
2 27 (19.71%) Services Delivery Manager
3 23 (16.79%) Architect
4 18 (13.14%) ITIL Manager
5 15 (10.95%) Consultant
6 13 (9.49%) ITIL Service Manager
7 12 (8.76%) Analyst
7 12 (8.76%) IT Manager
8 11 (8.03%) Cloud Architect
8 11 (8.03%) Cloud Consultant
8 11 (8.03%) Support Engineer
9 10 (7.30%) ITIL Service Delivery Manager
10 9 (6.57%) AWS Consultant
11 8 (5.84%) Applications Support
11 8 (5.84%) Head of Delivery
11 8 (5.84%) Head of Service Delivery
11 8 (5.84%) Senior Manager
12 7 (5.11%) Applications Support Analyst
12 7 (5.11%) Support Analyst
Libraries, Frameworks & Software Standards
1 12 (8.76%) Web Services
2 4 (2.92%) XML
3 2 (1.46%) JSF
3 2 (1.46%) LDAP
3 2 (1.46%) Middleware
3 2 (1.46%) Spring
4 1 (0.73%) ADSI
4 1 (0.73%) CSS
4 1 (0.73%) Elastic Stack
4 1 (0.73%) J2EE
4 1 (0.73%) JDBC
4 1 (0.73%) Lucene
4 1 (0.73%) ODBC
4 1 (0.73%) REST
4 1 (0.73%) SAML
Miscellaneous
1 16 (11.68%) Public Cloud
2 15 (10.95%) Replication
3 11 (8.03%) Self-Motivation
4 10 (7.30%) Blog
5 9 (6.57%) Distributed Denial-of-Service
5 9 (6.57%) Driving Licence
6 8 (5.84%) Management Information System
6 8 (5.84%) Smart Meter
7 7 (5.11%) Analytical Skills
7 7 (5.11%) Data Centre
7 7 (5.11%) Greenfield Project
8 2 (1.46%) Client/Server
8 2 (1.46%) CMDB
8 2 (1.46%) Embedded Systems
8 2 (1.46%) Enterprise Software
8 2 (1.46%) RSA SecurID
8 2 (1.46%) Smart Energy
8 2 (1.46%) Virtual Team
9 1 (0.73%) EPoS
9 1 (0.73%) PKI
Operating Systems
1 25 (18.25%) Windows
2 24 (17.52%) Linux
3 12 (8.76%) Unix
4 5 (3.65%) Windows Server
5 3 (2.19%) Windows Server 2008
6 2 (1.46%) Windows Server 2003
7 1 (0.73%) Solaris
7 1 (0.73%) Windows 10
7 1 (0.73%) Windows Server 2012
7 1 (0.73%) Windows XP
Processes & Methodologies
1 121 (88.32%) ITIL
2 66 (48.18%) Service Management
3 54 (39.42%) Service Delivery
4 47 (34.31%) ITIL V3
5 36 (26.28%) Presales
6 33 (24.09%) Problem Management
7 32 (23.36%) Continuous Improvement
8 26 (18.98%) ITSM
9 24 (17.52%) Disaster Recovery
10 23 (16.79%) Incident Management
11 22 (16.06%) Project Management
12 21 (15.33%) Service Design
13 20 (14.60%) Problem-Solving
13 20 (14.60%) Risk Management
14 18 (13.14%) Customer Requirements
14 18 (13.14%) Mentoring
15 17 (12.41%) Stakeholder Management
16 16 (11.68%) DevOps
16 16 (11.68%) Migration
17 14 (10.22%) Agile Software Development
Programming Languages
1 22 (16.06%) SQL
2 11 (8.03%) PL/SQL
3 9 (6.57%) Java
3 9 (6.57%) Python
3 9 (6.57%) T-SQL
4 2 (1.46%) C
4 2 (1.46%) PowerShell
5 1 (0.73%) JavaScript
5 1 (0.73%) Shell Script
5 1 (0.73%) VB
Qualifications
1 29 (21.17%) Degree
2 23 (16.79%) Security Cleared
3 21 (15.33%) SC Cleared
4 17 (12.41%) DV Cleared
5 15 (10.95%) BPSS Clearance
6 9 (6.57%) Computer Science Degree
6 9 (6.57%) Master's Degree
6 9 (6.57%) PRINCE2 Practitioner
7 8 (5.84%) MCP
7 8 (5.84%) Microsoft Certification
8 7 (5.11%) MBA
8 7 (5.11%) MCSE
9 3 (2.19%) DBS Check
10 2 (1.46%) ITIL Certification
10 2 (1.46%) ITIL Foundation Certificate
11 1 (0.73%) CISA
11 1 (0.73%) CISSP
11 1 (0.73%) IRCA
11 1 (0.73%) MCITP
Quality Assurance & Compliance
1 41 (29.93%) ISO/IEC 27001
1 41 (29.93%) SLA
2 29 (21.17%) ISO 9001
3 15 (10.95%) ISO 22301
4 10 (7.30%) ISO 9000
4 10 (7.30%) PCI DSS
5 8 (5.84%) ISO 14001
5 8 (5.84%) QA
6 7 (5.11%) GDPR
7 3 (2.19%) BS25999
7 3 (2.19%) Disclosure Scotland
7 3 (2.19%) ISO 31000
System Software
1 23 (16.79%) VMware Infrastructure
2 20 (14.60%) Hyper-V
3 11 (8.03%) Active Directory
4 4 (2.92%) Virtual Machines
5 1 (0.73%) Docker
5 1 (0.73%) vCloud
5 1 (0.73%) VMware ESXi
5 1 (0.73%) XenServer
Systems Management
1 16 (11.68%) Opscode Chef
2 15 (10.95%) Ansible
2 15 (10.95%) Puppet
2 15 (10.95%) Terraform
3 2 (1.46%) Microsoft Data Protection Manager
3 2 (1.46%) Norton AntiVirus
3 2 (1.46%) SCCM
4 1 (0.73%) Forefront Identity Manager
4 1 (0.73%) HP Data Protector
4 1 (0.73%) SCOM
4 1 (0.73%) Single Sign-On
Vendors
1 35 (25.55%) Microsoft
2 23 (16.79%) VMware
3 18 (13.14%) Oracle
4 17 (12.41%) Citrix
5 3 (2.19%) BMC
5 3 (2.19%) Remedy
6 2 (1.46%) CheckPoint
6 2 (1.46%) Cisco
6 2 (1.46%) CommVault
6 2 (1.46%) Ivanti
6 2 (1.46%) Northgate
6 2 (1.46%) ServiceNow
6 2 (1.46%) Snow
6 2 (1.46%) Symantec
7 1 (0.73%) HP
7 1 (0.73%) Lumension
7 1 (0.73%) McAfee
7 1 (0.73%) Okta
7 1 (0.73%) Veeam