2nd Line Support Technician Jobs with Hybrid/Remote/WFH Options

Second Line Support Technician
UK > Work from Home

The median Second Line Support Technician salary for remote or hybrid work is £30,000 per year, according to job vacancies posted during the 6 months leading to 5 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
5 May 2025
Same period 2024 Same period 2023
Rank 405 580 656
Rank change year-on-year +175 +76 +173
Permanent jobs requiring a 2nd Line Support Technician 15 5 3
As % of all permanent jobs with a WFH option 0.097% 0.015% 0.007%
As % of the Job Titles category 0.11% 0.015% 0.007%
Number of salaries quoted 15 5 3
10th Percentile - £28,400 £26,800
25th Percentile - £29,000 £28,750
Median annual salary (50th Percentile) £30,000 £30,000 £34,000
Median % change year-on-year - -11.76% +19.30%
75th Percentile £34,000 £31,500 £36,500
90th Percentile - - £36,800
UK median annual salary £31,750 £30,000 £30,000
% change year-on-year +5.83% - +13.21%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,010 32,437 40,695
% of permanent jobs with a recognized job title 90.86% 96.00% 96.02%
Number of salaries quoted 9,891 24,889 28,911
10th Percentile £30,000 £33,000 £36,626
25th Percentile £43,750 £42,500 £47,411
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,500 £60,000
% change year-on-year +9.52% -12.50% -

2nd Line Support Technician
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised.

2nd Line Support Technician trend for jobs with Hybrid/Remote/WFH options

2nd Line Support Technician
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing 2nd Line Support Technician.

2nd Line Support Technician salary trend for jobs with a WFH option

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 5 May 2025, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 2nd Line Support Technician in the job title.

1 14 (93.33%) Microsoft Exchange
1 14 (93.33%) Active Directory
1 14 (93.33%) Azure
1 14 (93.33%) Microsoft 365
2 10 (66.67%) Customer Service
3 9 (60.00%) Microsoft Intune
3 9 (60.00%) OneDrive
3 9 (60.00%) Microsoft
3 9 (60.00%) Problem-Solving
3 9 (60.00%) Social Skills
3 9 (60.00%) VMware Infrastructure
3 9 (60.00%) Mac OS
3 9 (60.00%) Retail
3 9 (60.00%) Finance
3 9 (60.00%) Legal
3 9 (60.00%) VMware
4 6 (40.00%) Windows
5 5 (33.33%) Windows Server
5 5 (33.33%) Entra ID
5 5 (33.33%) Driving Licence
5 5 (33.33%) SharePoint
5 5 (33.33%) VPN
5 5 (33.33%) DNS
5 5 (33.33%) Firewall
6 3 (20.00%) Degree
7 1 (6.67%) EPoS
7 1 (6.67%) Back Office
7 1 (6.67%) SLA
7 1 (6.67%) LAN
7 1 (6.67%) WAN

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (93.33%) Microsoft Exchange
2 5 (33.33%) SharePoint
Cloud Services
1 14 (93.33%) Azure
1 14 (93.33%) Microsoft 365
2 9 (60.00%) OneDrive
3 5 (33.33%) Entra ID
Communications & Networking
1 5 (33.33%) DNS
1 5 (33.33%) Firewall
1 5 (33.33%) VPN
2 1 (6.67%) LAN
2 1 (6.67%) TCP/IP
2 1 (6.67%) WAN
General
1 9 (60.00%) Finance
1 9 (60.00%) Legal
1 9 (60.00%) Retail
1 9 (60.00%) Social Skills
2 1 (6.67%) Back Office
Miscellaneous
1 5 (33.33%) Driving Licence
2 1 (6.67%) EPoS
Operating Systems
1 9 (60.00%) Mac OS
2 6 (40.00%) Windows
3 5 (33.33%) Windows Server
Processes & Methodologies
1 10 (66.67%) Customer Service
2 9 (60.00%) Problem-Solving
Qualifications
1 3 (20.00%) Degree
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 14 (93.33%) Active Directory
2 9 (60.00%) VMware Infrastructure
Systems Management
1 9 (60.00%) Microsoft Intune
Vendors
1 9 (60.00%) Microsoft
1 9 (60.00%) VMware