Proclinical is seeking a Junior CustomerService Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customerservice environment is advantageous. Excellent team working skills. Strong customerservice skills. Eagerness to learn and acquire new technical skills. Curious More ❯
current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customerservice skills. Key Deliverables/Responsibilities … requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯
current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customerservice skills. Key Deliverables/Responsibilities … requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯
current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customerservice skills. Key Deliverables/Responsibilities … requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯
current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customerservice skills. Key Deliverables/Responsibilities … requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯
current active SC Clearance Purpose of the Role: The Deskside & Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customerservice skills. Key Deliverables/Responsibilities … requests according to defined SLAs (within specific regions) - ensure 100% adherence to best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯
Proclinical is seeking a Junior CustomerService Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customerservice environment is advantageous. Excellent team working skills. Strong customerservice skills. Eagerness to learn and acquire new technical skills. Curious More ❯
Proclinical is seeking a Junior CustomerService Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customerservice environment is advantageous. Excellent team working skills. Strong customerservice skills. Eagerness to learn and acquire new technical skills. Curious More ❯
and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customerservice skills. Key Deliverables/Responsibilities … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures. Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯
Expenses: Yes Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customerservice skills. K ey Deliverables/… to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯
Horsham, West Sussex, United Kingdom Hybrid / WFH Options
Morgan Mckinley (Crawley)
We are looking for a CustomerService Administrator, based just outside of Horsham, to work on a hybrid basis for an award winning, innovative team. You will be passionate about giving excellent customerservice, striving to solve problems, with an interest in all things IT/… duties will include: * Helping customers get the most out of their software and guiding them through any queries they may have. * Providing high-level customer support via telephone and email. * Onboarding new customers onto the software. * Analysing customer needs and helping to plan the product's future. * Collaborating … with other departments in the company where necessary. * Contributing directly to user guide and support articles. The ideal candidate will have excellent customerservice skills, with a desire to provide customers solutions. This is a permanent role, being offered on a hybrid basis of 3 days per week More ❯
London, England, United Kingdom; United Kingdom PolyAI automates customerservice through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customerservice that rivals their human agents. Our customers, which include the world's leading … logos, are expanding how they use our platform, driving automation of critical customerservice operations and integrating PolyAI into their daily customerservice workflows. PolyAI are on the hunt for exceptional Dialogue Designers! This role is suited to those who want to be accountable and influential. … millions of customers of global brands.Responsibilities: This role is suitable for someone who is looking to start their career! New Graduates welcome Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations Helping build and maintain virtual assistants both using internal tools and More ❯
Senior Software Engineer - Research and Development PolyAI automates customerservice through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customerservice that rivals their human agents. Our customers, which include the world's leading … logos, are expanding how they use our platform, driving automation of critical customerservice operations and integrating PolyAI into their daily customerservice workflows. This is an exciting position as we are building a new team within the Engineer function. This team will focus on the More ❯
Senior Full Stack Software Engineer (Voice Team - Must be UK) London, England, United Kingdom; United Kingdom PolyAI automates customerservice through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customerservice that rivals their … human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customerservice operations and integrating PolyAI into their daily customerservice workflows. We're on the lookout for a Senior Full Stack Software Engineer More ❯
Full Stack Engineer (Data Team - Mid or Senior Level) PolyAI automates customerservice through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customerservice that rivals their human agents. Our customers, which include the … world's leading logos, are expanding how they use our platform, driving automation of critical customerservice operations and integrating PolyAI into their daily customerservice workflows. We are looking to bring on 2 roles - one Mid level and one Senior level Full Stack Engineer with More ❯
Full Stack Engineer (Data Team - Mid or Senior Level) PolyAI automates customerservice through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customerservice that rivals their human agents. Our customers, which include the … world's leading logos, are expanding how they use our platform, driving automation of critical customerservice operations and integrating PolyAI into their daily customerservice workflows. We are looking to bring on 2 roles - one Mid level and one Senior level Full Stack Engineer with More ❯
Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients … tasks like preparing quotes, liaising with vendors and suppliers, and managing processes related to specific client projects. Your role is crucial in delivering exceptional customerservice and maintaining efficient operations. Responsibilities: Quote Management Prepare and manage quotes for opportunities created by the Business Manager/Client Success teams … an element of interaction with the client directly. Requirements: Previous experience in a similar administrative role and the ability to provide outstanding client/customerservice Any experience within the IT industry will be advantageous A collaborative and helpful nature and strong communication skills - excellent written and spoken More ❯
Position Summary Salary: £27,250 + £1,300 shift allowance Location: North London (TW, SL, UB Postcode) Light & Wonder is currently recruiting for Field Service Technician (s) to cover our customer sites around the TW/SL/UB postcode areas. Field Service Technicians are responsible for … the service, installation and repair of betting and gaming terminals. As a Field Service Technician you will ensure all of our customers receive the highest possible service standards and provide full instruction and on-going training whenever necessary to customers. Our Service Engineers are also responsible … for assisting in the development of customerservice procedures and continuously improving the quality of the service we provide. Travel around your designated geography will be required however other travel to other areas as and when needed for cover may be required. The role covers a key More ❯
is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customerservice environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customerservice skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customerservice with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯
is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customerservice environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customerservice skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customerservice with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯
is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. The Role Our CustomerService Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and … accordance with our established operational routines and procedures. This is casual role for the weekends and hours may vary. The primary responsibility of our CustomerService Officers is to deliver first class services to our customers. Key areas of responsibility include: Provide excellent customerservice to … information and have the knowledge to sell memberships when a person joins or renews Promote the centres services and programs to customers and accept customer bookings and enrolments Develop and maintain good working relations with customers Promote and exercise good public relations at all times Opening/closing of More ❯
just work for our customers; we work with them, closely understanding their unique needs and challenges. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. … Your Impact As an Account Service Manager at Deliverect, you will be responsible for managing customer relationships, ensuring service delivery excellence, and driving customer satisfaction. Serving as the primary operational contact, you will work closely with customers to understand their needs, resolve service-related issues … and optimize their experience with Deliverect's products. A Typical Day Reviewing key customer accounts, ensuring service delivery aligns with SLAs and customer expectations. Proactively engaging with customers to understand their current challenges, providing consultative solutions and technical insights. Monitoring performance metrics such as NPS, retention, and More ❯
Bolton, Greater Manchester, North West, United Kingdom
Intercity Technology Limited
Join Our Team as a NOC Tier 1 Engineer ! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing … service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining … customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance More ❯
Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who … are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout … the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest More ❯
services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role … bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support … and customerservice for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external More ❯
