151 to 175 of 946 Customer Service Jobs in England

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

Customer Account Manager (B2B/Upselling Focus) £30,000 + up to £14,000 commission (OTE £46,000) Manchester (Hybrid - Fridays WFH) Permanent contract Why this role stands out If you enjoy speaking to customers, building relationships, and spotting opportunities to add value, this is a brilliant step into … them get the most out of a well-established software platform, while naturally identifying upsell opportunities. It's a great fit for someone from customer service, account management or sales who wants to increase their earnings in a supportive, team-driven environment. What you'll be doing Speaking ...

thrive in a fast-paced environment where exceptional customer service meets technical expertise and innovative technology? At RLT Group Global Ltd, our mission is to simplify life for our clients in the electrical and facilities maintenance industry. We foster a culture built on energy, integrity, innovation, and teamwork. … Role Champion Customer Success: Deliver exceptional customer service on calls, emails, and in-person interactions, upholding RLT Group’s core values of energy, integrity, innovation, and teamwork Order Processing & Quotation Management: Handle incoming orders, create accurate quotations, and manage follow-ups with clients and suppliers efficiently Data ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence ...

Customer Account Manager- Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-35k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Account Manager … join their customer excellence and account management team Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. ...

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. This role … users As IT subject matter experts, contributing to the design and development of new products and services Proactively maintaining our IT service portfolio and reducing technical debt There are a number of different teams within IT Operations, aligned to specific user needs/services. Each IT service team ...

Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring ...

Customer Service Advisor The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Childrens Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part ...

Support Technician Based in Leyland Upto £28k We are looking for a proactive and customer-focused First Line IT Support Technician to join an IT service team. In this role, you will be the first point of contact for all technical enquiries, providing fast, friendly, and effective support … Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally. Log, track, and prioritise support requests to meet agreed service levels. Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals. Support the setup of new users, including account creation, permissions, and onboarding ...

provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly … Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs ...

performance metrics Collaborate with key stakeholders to ensure all requirements are met Maintain a thorough understanding of: Products and services Key features and capabilities Customer needs and preferences Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs) Identify service issues and work … cross-functionally to resolve them Analyse service performance data to identify trends, patterns, and potential risks Conduct testing of products and services prior to release Support the development and implementation of service improvement plans Teams to Collaborate With Customer Experience & Managed Services – Ensure consistent delivery of high ...

resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: Proactively monitor the Cingularity … follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage. Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team. Review, process, and monitor planned work activities, ensuring minimal disruption to live services. Service & Solution Delivery Execute live ...

Line Technical Support Engineer/IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. … youve also worked in the following roles, wed also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have ...

successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous … experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone ...

team of Change and Improvement Partners to deliver a range of change and improvement activity. The remit of the team covers both large-scale service reviews and continuous improvement activity, including business process improvement and problem-solving initiatives · Working with improvement groups and a range of stakeholders across … qualitative research, root cause analysis and using insight and learning to inform and prioritise areas for improvement · Support with data collection around measuring improvements · Service and process redesign, including test and learn activity and co-design of practical, evidence-based changes and solutions · Completing change impact assessment documentation ...

Field Service Engineer Location - Central London and Greater London Competitive Salary (DOE) The Role We’re looking for a skilled Field Service Engineer with at least 2 years of experience to join our Team in Central London. This is a customer-facing role where … responsible for maintaining, repairing, and installing office print equipment across client sites. Key Responsibilities Service and repair devices from leading manufacturers including Canon, Ricoh, and Kyocera Carry out on-site repairs in line with company service standards Perform preventative maintenance during scheduled and reactive visits Meet response times ...

operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure … describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects Perform out-of-hours/on-call rota support duties What we're looking for: Experience in implementing and supporting applications Ability ...

excellent opportunity for someone looking for a supportive entry or stepping stone into sales, with the chance to earn commission while developing customer-facing and commercial skills. Key Responsibilities Provide high-quality administrative support to Retail Account Managers and customers Process sales orders accurately and ensure timely fulfilment … meet customer SLAs Manage stock allocation and work closely with buyers and planners to ensure on-time delivery Handle order amendments, cancellations, and EDI corrections efficiently Support the team in maximising sales across all brands and product categories Key Requirements Strong attention to detail and high level of accuracy ...

Join our motivated and forward-thinking IT team! As a Technical Officer, you'll support our Technical Analysts in delivering a high-quality IT Service Desk. You'll provide excellent customer service while using your technical knowledge to support users and keep systems running smoothly. The role … support tasks, as well as setting up and decommissioning hardware. What we are looking for: Good knowledge of Microsoft Technologies. Strong customer service and problem-solving skills. ITIL knowledge (desirable but not essential) Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With ...

with occasional client visits) Salary: £33,000 - £37,000 depending on experience Job Type: Full Time About the Role An established and growing Managed Service Provider in the Horsham area is looking for a Senior 2nd Line IT Support Engineer to join their technical team. This role is ideal … contributing to project work including infrastructure upgrades, cloud migrations and security improvements. This is a hands-on technical role where strong troubleshooting ability, excellent customer service, and a proactive approach are essential. Key Responsibilities * Provide 2nd line technical support for infrastructure, cloud, and end-user issues * Troubleshoot escalated ...

Type : Permanent About the Role We are seeking a motivated and technical experienced Team Lead to provide mentoring, guidance and leadership to our IT Service Desk teams. This role is pivotal in driving service and technical excellence, resolving customer issues, and developing your team while maintaining outstanding … customer satisfaction. You will lead by example, mentor your team members, and delivering client service excellence according to the Redsquid values. Key Responsibilities Lead and develop a Service Delivery team, fostering a proactive, high-performance culture driving Ownership, Communication and Action. Act as the initial technical escalation ...

Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving … line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop/end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune ...

Azure IaaS Customer Engineer Technical skills: Broad knowledge of Azure infrastructure with deep understanding of the following: Azure Virtual Desktop Azure Networking Azure virtual machines Azure Arc Azure Backup Azure Site Recovery Azure Networking Azure Storage Azure Monitor Azure Insights Azure Policy Well architected framework (and implementation of concepts … virtual desktop solutions and migration from VMware Horizon to AVD. Technical experience with hybrid infrastructures, architecture designs, and technology management. 15+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government ...

advisor and advocate for customers Maintain a strong understanding of our client’s portfolio Stay informed and actively engaged in the contact centre and customer service industry Key Experience Required: Demonstrated success in a New Business Sales or similar role Strong interpersonal and relationship-building skills Experience working … with complex, multi-divisional, and multi-regional organisations In-depth knowledge of Unified Communications, Contact Centre as a Service (CCaaS), and omnichannel solutions Solid understanding of contact centre and customer service operations Genuine interest in technology and innovation Excellent communication skills, both written and verbal, with strong ...

your CV, if you need sponsoring or you hold a Student Visa. Job responsibilities: As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my clients cliental with their IT systems and infrastructure. This role involves providing onsite support to meet the unique … needs. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively. You will also: Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues. Provide tailored IT solutions that align with ...