451 to 458 of 458 ITIL Jobs in England

monitor, and report on critical metrics including First Contact Resolution (FCR) , Mean Time to Resolve (MTTR) , and CSAT . Process Governance: Implement and refine ITIL-based processes for Incident, Request, and Problem Management. Knowledge Strategy: Oversee the creation and maintenance of a comprehensive Knowledge Base to drive user self-service … business. Who You Are The Coach: You have 3+ years of experience leading IT support teams and a passion for helping people grow. The ITIL Expert: You live and breathe service frameworks (ITIL v4 certification is highly preferred). The Communicator: You can translate 'server-speak' into plain English ...

challenging assumptions Evaluating suppliers and understanding contractual frameworks Supporting conflict resolution and cross-team collaboration Qualifications desired include TOGAF or ISEB, and one of: ITIL, IT4IT or COBIT. Interested? Please apply below Enterprise Architect, EA, TOGAF, ISEB, ITIL, IT4IT, COBIT, Architecture, Hybrid, SC Cleared ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier ...

IT Senior Network Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. ...

business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption ...

Head of Infrastructure - £61,000 - £75,000 A Head of IT Infrastructure is required by our internationally renowned client, who are consistently ranked as one of the leaders in their sector both nationally and internationally. ...

Administration * Oracle ASM * Oracle RMAN * Oracle GoldenGate * UNIX experience, to include basic administration and KSH shell scripting * Oracle Enterprise Manager * MS SQL Server * ITIL (equivalent, or experience working in an environment with Change/Release Management processes). * Strong skills in verbal and written communication including the writing and reviewing … Experience of working effectively as an individually, or as part of a highly motivated small to medium sized teams in an * Infrastructure/Application ITIL based support environment * Experience of supporting business critical real-time systems, ensuring high levels of availability through your direct * actions. * Demonstration of accountability ...

Design and develop application and technological architectures that meet project and customer requirements. Provide expert guidance on middleware technologies and architecture standards (TOGAF, Archimate, ITIL). Assess existing systems and propose solutions to meet technological evolution goals. Draft and validate technical specifications , identify risks, and recommend best practices. Coordinate activities … experience as a Solution Architect in complex systems integration projects. Strong knowledge of middleware technologies and application architectures. Expertise in architecture frameworks: TOGAF, Archimate, ITIL . Why Apply: Work on critical defence sector projects with cutting-edge technologies. Long-term engagement with competitive daily rates. Opportunity to collaborate with highly ...