451 to 475 of 566 ITIL Jobs in England

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal … individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated ...

Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible … communications to customers and internal stakeholders Required Competencies Understanding of systems such as Active Directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (eg Jira Service ...

Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible … communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service ...

Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. … excellence Technical troubleshooting Process improvement Communication & stakeholder engagement Qualifications Qualifications & Experience: Proven experience managing an IT service desk or support team. Strong understanding of ITIL principles and service management frameworks. Experience with service desk tools (e.g., ServiceNow, Jira, Freshservice). Excellent communication, leadership, and problem-solving skills. IT-related certifications ...

senior escalation point for infrastructure incidents and manage complex technical issues to resolution Ensure incidents, problems, and changes are handled in line with ITIL processes, SLAs, and NHS policies, including root cause analysis Design, implement, and document infrastructure solutions, producing high- and low-level designs and technical documentation Drive disaster … Certification in Microsoft Azure, Windows Server Hybrid Administrator Associate or significant relevant experience Desirable Foundation Certificate in PRINCE2 project management techniques Foundation Certificate in ITIL Service Management Continuous Professional Development Essential Demonstrated commitment to continuous development through participation in training courses and achievement of professional certifications Previous Experience Essential Extensive ...

guide a technical discussion, able to clearly articulate complex topics. Proven track record with IT customers Extensive knowledge and experience with modern ITSM tools, ITIL and API technologies, solutions, and architectures. Experience in the integration and proposal of 3rd party suppliers/products. Able to work with and manage customized … Digital solutions across enterprises ITSM Tooling Software (especially ServiceNow or similar leading industry products) Enterprise Service Management solutions Service Integrations using API based policies ITIL 4 UK Public Sector deals Familiarity with: AI(Ops), Intelligent Automation, Lean and Analytics Experience with tooling for Discovery, Monitoring and Patching Data lakes Modern ...

central IT, infrastructure, and IT teams on, security, and service delivery matters, adhering to corporate requirements. Work with third-party suppliers in line with ITIL Supplier Management, including vendors supporting virtualisation platforms and infrastructure services. Escalate complex or high-impact incidents while retaining ownership through resolution. Profile: Technical Skills Strong … networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper-V, or equivalent) Hands-on experience ...

central IT, infrastructure, and IT teams on, security, and service delivery matters, adhering to corporate requirements. Work with third-party suppliers in line with ITIL Supplier Management, including vendors supporting virtualisation platforms and infrastructure services. Escalate complex or high-impact incidents while retaining ownership through resolution. Profile: Technical Skills Strong … networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper-V, or equivalent) Hands-on experience ...

ensure services evolve in line with organisational priorities Lead vendor and supplier management, including performance reviews and risk management Drive operational excellence across ITIL-aligned processes (Incident, Problem, Change, Release, Capacity) Ensure compliance with regulatory, security and audit requirements, including ISO/CE+ controls Champion user experience, service integration … with a focus on risk, resilience and compliance A passion for continuous improvement and service excellence Essential qualifications & experience - Senior service management certifications (e.g. ITIL® Expert, ISO/IEC 20000, COBIT®, SIAM or equivalent) 10+ years' experience in IT service management or operations leadership Demonstrated experience managing large service delivery ...

/2nd line support via phone, email, walk-up and remote channels Log, prioritise, and resolve incidents and service requests in line with ITIL practices Support Microsoft Office, Windows 10/11, iManage, mobile devices, and other core firm applications Troubleshoot laptops, printers, remote access, and a range of peripherals … customer service skills A proactive, solutions-focused mindset and willingness to learn Desirable Extras iManage experience AV/VC support (Teams, Zoom, Poly) ITIL Foundation, CompTIA A+/Network+, MCP/MCTS Experience with Intune or MobileIron Knowledge of Lenovo, Microsoft, HP, or Ricoh hardware Why Apply? You'll join ...

Strong understanding of ServiceNow CSDM, CMDB components and associated data models Experience in creating, executing and analyzing CMDB related reporting Experience of working in ITIL aligned organizations Certifications (Mandatory) ITIL 4 Foundation ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred) Nice to Have ServiceNow ITSM or CMDB related ...

delivery (epics, user stories, sprint support) Skills and experience You’ll bring: Strong hands-on experience with ServiceNow, Halo or similar Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum) Experience integrating platforms using REST/SOAP APIs Knowledge of infrastructure and application discovery tools Strong analytical ...

have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications Apply NOW for immediate consideration. ...

scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions. Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments. Work collaboratively with internal teams … solutions. Keep up to date with emerging ITSM technologies to recommend improvements and best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy/Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding ...

skills Advanced Excel skills; Power BI experience desirable Excellent communication skills and strong attention to detail Desirable: Managed service experience, exposure to process improvement, ITIL/CMDB knowledge, and relevant certifications (ITIL 4, ServiceNow). This role is ideal for someone looking to develop their ITAM expertise in a structured ...

needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven experience in Incident, Request, Problem, Change and Knowledge Management ITIL Master or equivalent experience, with strong knowledge of ITIL principles and service delivery methodology A track record in service delivery across multiple customers, ideally within … facing communication skills, including presenting confidently at senior levels Commercial awareness and a solid understanding of SLAs and service performance metrics Strong grasp of ITIL principles and service delivery methodology Ability to interpret data, identify trends and drive meaningful improvements A collaborative, adaptable and professional approach to stakeholder management Ability ...

such as Asp.Net, Python, PHP, Apache. Experience managing SQL databases (Azure DB, Managed SQL, MS SQL & MySQL). Strong troubleshooting skills and familiarity with ITIL-based service processes. Excellent written and oral communication skills, with the ability to manage small projects and prioritize effectively. Desirable: AZ 104, AZ 204/… certifications, ITIL v3/4 qualification, experience in an Agile environment. If you are interested in this opportunity please apply online or for more information, please contact ...

cloud) Strong understanding of networking technologies and protocols (TCP/IP, MPLS, VPN, BGP, OSPF) Experience with migration tools and methodologies Familiarity with ITIL processes and change management Proven experience in network delivery or network project management Strong understanding of networking technologies (LAN/WAN, SD-WAN, VPN, firewalls, etc. … Familiarity with ITIL processes and project management methodologies (Agile, PMP) Excellent leadership, communication, problem-solving, and stakeholder management skills Ability to manage budgets and vendor relationships Desirable Skills/Knowledge/Experience Excellent stakeholder management at all levels Ability to challenge senior stakeholders and say 'no' politely Leadership qualities with ...

offers an excellent opportunity for a customer-focused IT support professional to make an immediate impact while developing their technical skills within a structured, ITIL-aligned service desk environment. The Role The Junior IT Support Technician will be responsible for providing first-line IT support to users across the business … ensuring a high level of customer service is delivered at all times. Working in line with ITIL principles, you will support the maintenance of IT policies, procedures, and service standards, while managing user expectations and supporting the organisation's current and future IT requirements. Key Responsibilities Acting as the first ...

Point Management, Device Lifecycle Services, Collaboration Tools, and End User Support into steady state operations. • Develop and execute Service Transition Plans aligned with ITIL best practices, including risk, communication, and readiness components. • Work closely with Service Owners, Solution Architects, Project Managers, and IT Operations to define service acceptance criteria … Experience, Skills & Attributes Proven experience managing IT service transitions, particularly within End User/End Point/Digital Workplace environments. Strong understanding of the ITIL framework, particularly Service Transition, Service Operation, and Change Enablement. Demonstrated success managing end to end service introductions, operational readiness, and handovers in enterprise IT environments. ...

specifically have experience of dealing with third-party vendors and contracts, along with a good understanding of Microsoft products, strong communication skills and be ITIL qualified. The Job Holder is responsible for first line technical support to our staff and devices this work will include, but not limited … deployment processes. A willingness to learn effective troubleshooting. Experience of Microsoft M365 Experience of Active Directory Be familiar with IT audit processes and controls. ITIL v4 Foundation certification CompTIA A+ Due to the volume of applications received for positions, it will not be possible to respond to all applications ...

system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change … technical colleagues Excellent problem-solving and troubleshooting skills with strong communication and collaboration skills Ability to manage multiple tasks and projects simultaneously Knowledge of ITIL service management framework including Service Desk, Service Request Management, Incident Management and Problem Management. To apply, we request that you submit ...

continually enhancing their skills and collaborating with other IT professionals, they ensure the robust functionality and security of the organisation's IT infrastructure. Utilise ITIL-aligned support management processes and tools to log and categorise incidents, assess their impact, and assign appropriate priority levels according to IT Service Desk Procedure … needed What we are looking for Experience in an IT Service Desk or similar role Relevant certifications such as CompTIA A+, Network+, Security+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable Strong technical knowledge of Windows operating systems, Microsoft Office Suite, and networking concepts, including TCP/ ...

continually enhancing their skills and collaborating with other IT professionals, they ensure the robust functionality and security of the organisation's IT infrastructure. Utilise ITIL-aligned support management processes and tools to log and categorise incidents, assess their impact, and assign appropriate priority levels according to IT Service Desk Procedure … needed What we are looking for Experience in an IT Service Desk or similar role Relevant certifications such as CompTIA A+, Network+, Security+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable Strong technical knowledge of Windows operating systems, Microsoft Office Suite, and networking concepts, including TCP/ ...

succeedWe are looking for a Service Desk Analyst with some experience supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient … leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. If you don't hold an ITIL, or CompTIA+ certification(s), you will be supported whilst you gain these industry-recognised certifications. What you need to do nowIf you're interested ...