451 to 475 of 603 ITIL Jobs in England

Operational & Governance Support Act as L2 escalation point for complex DC infrastructure issues. Support change reviews, impact assessments, and risk analysis. Ensure alignment with ITIL processes for Incident, Problem, and Change Management. Support audits and compliance assessments for data centre services. Hybrid & Cloud Alignment Support integration of on prem ...

exposure desirable) Common Mandatory Skills SQL Oracle databases, performance and troubleshooting queries Linux Scripting, process analysis, log review Monitoring & Observability Dynatrace, Splunk, Elastic stack ITIL Incident, Change, Problem, Release Management Service Management tools Remedy or equivalent Jira, Confluence, Knowledge Base authoring ...

Agentic AI, Agile at Scale, DevSecOps delivery, journey‐to‐cloud, edge computing, low code/no‐code solution development, etc. Preferred but optional: ITIL foundations or higher Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. ...

limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running ...

skills within production MQ environments Experience delivering changes independently into production Familiarity with z/OS panels, ISPF and mainframe tooling Experience working within ITIL-controlled environments NICE TO HAVE Experience with MQ monitoring tools on z/OS (e.g. Omegamon) Experience within UK banking or financial services environments Experience ...

skills within production MQ environments Experience delivering changes independently into production Familiarity with z/OS panels, ISPF and mainframe tooling Experience working within ITIL-controlled environments NICE TO HAVE Experience with MQ monitoring tools on z/OS (e.g. Omegamon) Experience within UK banking or financial services environments Experience ...

audits for all server, circuits, spares inventory Qualifications 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes. Experience executing detailed MOPs, technical instructions, following documentation. Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network ...

skilled in producing high quality functional specifications within cross-functional teams to build and test developments You will have gained knowledge of key ITIL processes and experience with SAP Fiori applications in Quality Management The SAP ERP CC Team: The team includes SAP functional support and subject matter experts ...

optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles, and senior stakeholder engagement Manage and ma... LFWQ1_UKTJ ...

SaaS, cloud, or enterprise tech environments Clear, calm communication in high-pressure scenarios Ability to manage multiple stakeholders during live incidents Nice to have: ITIL exposure, understanding of cloud platforms, or experience with tools like ServiceNow. Interested? Apply now or reach out to Som at Principle HR for a quick ...

automation (e.g. Shell, Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

delivering project plans , milestones and outcomes Reporting progress, risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews ...

Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY ...

Public Sector or BPO experience is a plus) Sound working knowledge of ISO27001/2, ISO22301, PCI-DSS v4.0, Cyber Essentials+, ITHC and GDPR (ITIL, ISO42001 and ISO31000 awareness welcomed) Self-starting, comfortable communicating compliance issues in clear actionable terms to stakeholders at every level The salary & benefits: Salary ...

Infrastructure Engineer Gloucester - Hybrid Salary - £55,000 - £70,000 + DV bonus Clearance - DV/eDV Clearance Required Role Details An established on-site infrastructure engineering team in Gloucester is looking for an experienced Infrastructure ...

directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer … Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900/ ...

delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services … Proven track record managing technical teams and building operational capability Solid understanding of networking, firewalls, virtualisation, Linux, Windows, MDM, and cloud services Experience implementing ITIL-aligned operational processes Strong background in service transition, operational readiness, and continual improvement Proven people leadership with the ability to build high-performing teams Strong ...

manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management and change control practices (ITIL knowledge desirable) Relevant certifications are desirable (e.g., Microsoft Azure/M365, CompTIA Network+/Security+, Cisco, ITIL) Benefits: Opportunity to apply your technical expertise within ...

colleagues excel ·Own the hands-on technical management of back office corporate IT infrastructure ·Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPI’s ·Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening … Infrastructure-as-Code (IaC) utilising technologies such as Terraform and Ansible. ·Mobile Device Management with ManageEngine and Microsoft Intune ·System and solution monitoring technologies ·ITIL v3/v4 practitioner ·Microsoft Teams and 8x8 configuration and infrastructure Knowledge and experience using of common security frameworks such as ISO27001, Cyber Essentials ...

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System Architecture and Design: Proficiency … designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with ...

audiences. Demonstrated experience conducting RCAs, PIRs, and implementing operational improvements. Commercial awareness with an understanding of contractual service commitments and customer expectations. Experience within ITIL environments; ITIL certification is desirable. Strong analytical, organisational, and decision-making capabilities What's in it for me? Ongoing professional development and career progression opportunities. ...

experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication, and interpersonal skills. Strong analytical ...

directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer … Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900/ ...

issues related to Windows OS, MS Office, email, printers, and VPN Escalate complex issues to L2/L3 support teams as per process Follow ITIL processes and ensure SLA compliance Maintain proper documentation and update ticket status regularly Deliver excellent customer service and ensure user satisfaction Required Skills: Basic knowledge … work in shifts (if required) Customer-oriented attitude Educational Qualifications: Bachelor’s degree in Computer Science, IT, or related discipline Relevant IT certifications (ITIL Foundation, CompTIA A+) will be an added advantage Preferred Skills (Good to Have): Awareness of ITIL concepts Basic knowledge of Active Directory and password resets Exposure ...