1,001 to 1,025 of 1,382 Service Management Jobs in England

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

skills in a varied support environment. The Role As a Senior Engineer, you will provide technical support to our customers, resolving incidents and service requests across a range of hardware, software, networking and cloud technologies. You will work as part of a collaborative technical team, taking ownership of support … remote support, telephone support and onsite customer visits . Key Responsibilities Provide technical support to customers. Respond to and resolve IT incidents and service requests within agreed SLAs. Troubleshoot hardware, software, networking and connectivity issues. Support Microsoft Windows desktops, laptops and applications. Administer and troubleshoot Microsoft 365 services, including ...

User Support Apprentice , you will become a valued member of our EUS squad to cover IT support to all UK business users via our Service Desk. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Assisting end users over the phone … squads Ensuring security and process compliance is adhered to What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions ...

Markets and Corporate Finance activities. The Head of IT Production Services is a key role within the UK, ensuring a high quality of technical service to support real-time trading needs of the business, in addition to supporting all other branch activities. The role has full responsibility for budgets … projects, people, outsourcing and group services for the UK ITS function. Departments and teams Infrastructure and telecom Service Desk and End user computing including Dealing,Room Support and telephony services Project and service management Global Electronic Business technical infrastructure platform comprising the dedicated technical environment (known ...

operational and commercially focused function with customer satisfaction at the heart of everything we do. We work closely with the Sales team, Service Management and Project Practices to meet our customers’ expectations. The operation transacted 2 million items last year and configured 250,000 systems through our Technical … workload, resource allocation and workflow to ensure customer commitments and SLA targets are met. Monitor operational performance, escalating risks and resolving issues to minimise service impact. Maintain high standards of quality, accuracy and customer satisfaction. Support continuous improvement initiatives that enhance operational efficiency and service delivery. Build strong ...

Finance or audit, likely moving into transformation, change or systems environments. You combine strong technical Finance grounding with practical systems experience and substantial change-management capability. You understand the importance of control, evidence and auditability, while also being motivated by improvement, simplification, automation and controlled evolution. You are confident … Experience with core Finance platforms such as ERP/accounting systems, treasury and banking systems, payment solutions, reconciliation platforms, planning tools, reporting tools or service-management platforms Demonstrable track record in roles requiring strong Finance control, governance, evidence and change-management judgement Strong practical understanding of Finance ...

Finance or audit, likely moving into transformation, change or systems environments. You combine strong technical Finance grounding with practical systems experience and substantial change-management capability. You understand the importance of control, evidence and auditability, while also being motivated by improvement, simplification, automation and controlled evolution. You are confident … Experience with core Finance platforms such as ERP/accounting systems, treasury and banking systems, payment solutions, reconciliation platforms, planning tools, reporting tools or service-management platforms Demonstrable track record in roles requiring strong Finance control, governance, evidence and change-management judgement Strong practical understanding of Finance ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Benefits Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach The Senior Network Engineer is responsible for architecting, designing and managing all facets of Network Administration … network switches, routers, load balancers, firewalls, cabling, wireless solutions, IDS devices and external connectivity. The Senior Network Engineer demonstrates superb technical competency and time management skills to deliver mission critical infrastructure and ensure the highest levels of availability, performance, and security. This role will be the highest technical role ...

work onsite Monday - Friday for the first 90 days. About the Role The Regional IT Team Lead is the backbone of day-to-day service delivery execution across their region. This role exists to protect the integrity of the support queue, shield analysts from chaos, and ensure every ticket … real-time decisions that directly impact analyst experience, SLA performance, and end-user satisfaction across the AlphaSense organization. What You’ll Do Queue & Workflow Management Monitor the unassigned queue continuously to prevent backlog from forming. Enforce fair ticket distribution and prevent cherry-picking across the team. Reassign and reprioritize ...

Thrive Trowbridge are delighted to be working with our client near Radstock who are actively looking to recruit a IT Service Desk Coordinator to join the team on a permanent basis. What you will be doing: In this busy role you will provide essential first-line support and coordination … across a multi-site organisation, duties to include : First point of contact for incoming IT service requests and incident queries. Logging, categorising and triaging tickets accurately using the IT Support Management system. Assessing technical issues and routing tickets to the appropriate regional IT Hub or Central IT team. ...

Thrive Trowbridge are delighted to be working with our client near Radstock who are actively looking to recruit a IT Service Desk Coordinator to join the team on a permanent basis. What you will be doing: In this busy role you will provide essential first-line support and coordination … across a multi-site organisation, duties to include : First point of contact for incoming IT service requests and incident queries. Logging, categorising and triaging tickets accurately using the IT Support Management system. Assessing technical issues and routing tickets to the appropriate regional IT Hub or Central IT team. ...

significant data, analytics, climate and externally facing technology components. We are looking for a team member to bring expertise in all areas of product management, from supporting the early development of opportunities through to delivery. This is a delivery focused hands-on role; you will need to pay attention … concise and accurate progress reporting for the Programme Manager, the R&A & Data leader and senior stakeholders. Ensure delivered features are fully transitioned to Service Management and supported through their lifecycle. Work with fellow Product Delivery Leads and Product Managers to continuously improve our product and delivery management ...

work to have real operational impact. What You’ll Do As a Technical Assurance Delivery Coordinator, you’ll work closely with engineering, delivery, and service teams to ensure that delivery activities are aligned to agreed standards, governance processes, and lifecycle controls. The focus of the role is on tracking … Support Coordinate assurance activities across projects and delivery workstreams. Maintain governance frameworks, templates, and reporting packs. Track progress against delivery lifecycle checkpoints (SDLC, STLC, Service Transition). Support preparation for governance boards, audits, and assurance reviews. Ensure required documentation is complete, up-to-date, and stored appropriately. Delivery Coordination ...

this role you will support a Financial Services company's board-sponsored vulnerability management programme by defining and implementing the future-state patch management operating model and automation strategy. The role will assess and redesign end-to-end patching processes across infrastructure technologies, identify and implement automation opportunities … define tooling requirements, and help drive significant reductions in vulnerability backlog. Working closely with infrastructure, security, operations and service management teams, the successful candidate will align stakeholders, shape implementation roadmaps, and communicate recommendations to both technical and executive audiences. Key requirements: Enterprise-scale infrastructure automation and architecture experience. ...

automated and manual network changes. Maintain accurate network diagrams, standards, configurations, procedures, and support documentation. Collaborate with cloud, infrastructure, information security, application, and service management teams to deliver secure and supportable end-to-end solutions. Manage technical relationships with network vendors, telecommunications providers, and support partners, including escalation … service improvement activities. Champion Kroll's change, security, audit, and governance requirements for production network services, ensuring changes are controlled, traceable, and appropriately approved. Provide technical guidance and knowledge sharing to other engineers, promoting consistent engineering standards and continuous improvement across the global network team. QualificationsA minimum of seven ...

/digital setting. Preference for previous consultancy experience. Demonstrable experience of contributing to major bid and proposal development (consulting bid or supplier/service bid – either way desirable but not essential).Broad knowledge of the technology services marketplace and exposure to outsourcing application, infrastructure and workplace services (including cloud … SaaS, AI solutions).Ability to define business and IT services, requirements and SLAs. Experience across the outsourcing lifecycle (strategy, delivery, transition, service optimisation and remediation), including business cases, cost and commercial models. Experience working on the shaping of effective procurement strategies and robust commercial solutions. Expertise in technology delivery ...

/digital setting. Preference for previous consultancy experience. Demonstrable experience of contributing to major bid and proposal development (consulting bid or supplier/service bid – either way desirable but not essential).Broad knowledge of the technology services marketplace and exposure to outsourcing application, infrastructure and workplace services (including cloud … SaaS, AI solutions).Ability to define business and IT services, requirements and SLAs. Experience across the outsourcing lifecycle (strategy, delivery, transition, service optimisation and remediation), including business cases, cost and commercial models. Experience working on the shaping of effective procurement strategies and robust commercial solutions. Expertise in technology delivery ...

/digital setting. Preference for previous consultancy experience. Demonstrable experience of contributing to major bid and proposal development (consulting bid or supplier/service bid – either way desirable but not essential).Broad knowledge of the technology services marketplace and exposure to outsourcing application, infrastructure and workplace services (including cloud … SaaS, AI solutions).Ability to define business and IT services, requirements and SLAs. Experience across the outsourcing lifecycle (strategy, delivery, transition, service optimisation and remediation), including business cases, cost and commercial models. Experience working on the shaping of effective procurement strategies and robust commercial solutions. Expertise in technology delivery ...

role As a Wintel Engineer, you will be responsible for the administration, maintenance and support of Microsoft-based infrastructure, ensuring platform stability, security compliance, service availability and the successful delivery of infrastructure changes. Key responsibilities Administer and support Windows Server environments across physical, virtual and Azure platforms. Support … Configuration Manager, Operations Manager and Orchestrator. Support VMware and Hyper-V virtualisation platforms. Monitor system performance, capacity and availability. Execute Incident, Problem and Change Management activities in line with ITIL processes. Participate in Major Incident resolution and root cause analysis. Maintain technical documentation, operational procedures and runbooks. Ensure compliance ...

Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM) , Virtual Agent , Integrations , CMDB , and Now Assist (GenAI) capabilities . The ideal candidate will combine deep platform expertise with strong leadership … solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes. Responsibilities 6+ years of hands-on experience with the ServiceNow platform , including 3+ years in a technical lead or solution architect role. Proven delivery experience across CSM, Virtual Agent, CMDB ...

across billing processes. Working closely with teams across Finance, Technology, Operations and Customer Services, you'll play a key role in ensuring billing accuracy, service quality and process efficiency as the business continues to grow. Key Responsibilities Lead the day-to-day delivery of cloud billing operations and recurring … develop team members, supporting both performance and career growth Act as an escalation point for complex billing queries and operational issues Monitor KPIs, service levels and team performance Support governance, controls, reconciliations and audit requirements Collaborate with stakeholders across multiple business functions to improve processes Identify and implement opportunities ...

Role: ServiceNow Architect/Lead Architect We are looking for a ServiceNow Architect with 10+ years of Service Management experience and 5+ years as a ServiceNow Architect/Lead Architect . Key Skills: Strong ServiceNow ITOM, Event Management & Event-to-Incident Automation Hands-on ServiceNow FSM, Dynamic … Scheduling & Dispatching Strong ITSM, CMDB & CSDM knowledge Experience with Discovery, Service Mapping & Operational Intelligence Integration expertise using REST/SOAP, IntegrationHub & MID Server Experience integrating ServiceNow with Splunk, Dynatrace, SolarWinds, AppDynamics, Azure Monitor , etc. Proven experience designing event correlation, monitoring and automation solutions Large-scale Field Service/ ...