501 to 525 of 882 Service Management Jobs in England

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career … development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms run … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms run … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯

and develop within our firm. We value our differences and know that diversity across our team is what enables us to deliver the best service for our clients. We are committed to ensuring that everyone at SRLV feels they can bring their full selves to work and can thrive … London. As a business-facing position, you will primarily provide 1st and 2nd line support for all IT-related requests and issues within the Service Desk team. Your responsibilities will include logging incidents, troubleshooting software and hardware issues, and managing them through to resolution, including escalation when necessary. The … skills and work in a dynamic environment. KEY RESPONSIBILITIES Be the first point of contact to provide 1st and 2nd technical support for the Service Desk Provide cover to the business from 08:00 - 18:00 on a shift basis Accurately record all details of calls (via telephone or More ❯

1st Line IT Service Desk Technician - Temporary - Bournemouth - £13.19 ph Are you tech-savvy, customer-focused, and passionate about delivering high-quality IT support? Are you available immediately? If yes, then read on to discover what's on offer! Our client is looking for a Service Desk Technician … Key Responsibilities: Act as the first point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user … equipment for new users Offer on-site IT support for internal events, such as meetings and presentations Promote and encourage the use of self-service tools, including knowledge base articles and user guides Contribute to the creation and maintenance of documentation for repeat technical issues and support resources Collaborate More ❯

ALM, Handling Fibre optic cables Understanding of Data Centre operating procedures Set up network test equipment for RFC 2544 testing Knowledge of Automated Network & Service Management (egStableNet) Ability to understand and Understand Network infrastructure design from HLD/LLD ALM Test case management, Defect Management, Reporting More ❯

party providers to ensure that technologies and services are both cost-effective and optimized for the organization, while ensuring that providers adhere to established Service Level Agreements. Provide direction for how the business are moving, transforming, storing, and retrieving data to enable the most efficient and effective use of … data analytics, analytics data modelling and warehousing, data mining, and presentation with a view to support future relevant projects and initiatives Ensure that BI service runs smoothly, including to act as a point of escalation for the Support and Technical teams, to monitor and resolve issues Work with senior … solutions aligned with business objectives. Business Analysis: Translate internal stakeholders'requirements and technology requirements into a strategic application portfolio plan and ensure its effective management and alignment with organisational goals. Business Intelligence: Knowledge of the data lifecycle from ETL, through to the analysis of datasets, leading to the publication More ❯

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in … the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of more complex More ❯

Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle Partner with the Sales Teams on account planning to ultimately drive total book of business growth. Understand customer business priorities and current use … opportunities Maintain operational excellence through multi-tasking and prioritization About you (Qualifications) Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers. Track record of maintaining strong renewal rates … and resellers Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work Interest in agile ways of working, project management, DevOps and automation, or IT service management Familiarity with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. More ❯

streamlined reporting for stakeholder decision making. Governance & Funding: Develop ambitious funding proposals to secure annual investment, ensuring optimal allocation to priority strategies. Oversee financial management across all funding sources to deliver to budget. Lead governance processes to promote transparency, track progress, and maximize value delivery. Portfolio Management: Lead … the establishment of portfolio management tools, processes and ways of working to achieve execution excellence of the portfolio. Manage dependencies and risk, oversee change controls, and drive continuous improvement to ensure investments deliver on time and within scope. Establish clear reporting to track portfolio performance and provide regular updates … alignment across stakeholders to drive timely and effective outcomes. Facilitate LT meetings and interactions to drive the team's operational and strategic agenda. Operations Management: Oversee daily team operations, including organizational design, structure, recruitment, partnerships and more. Manage key team artifacts to promote consistency and facilitate effective knowledge sharing. More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

for the solution. Mentoring engineering teams including working with teams from delivery into support. Ability to translate technical concepts relating to MW solutions, delivery management and service management so they are understood by all (technical and no-technical parties). Demonstrable ability to make and guide effective … Azure Modern Workplace (M365) deployments and licensing. Proven ability to work in a fast-moving, dynamic environment and take ownership of projects. Strong time management and reporting skills. Mature documentation skills. Excellent communication and collaboration skills. Experience in digital transformation Nice to Have Knowledge of Azure CLI/Powershell More ❯

for the solution. Mentoring engineering teams including working with teams from delivery into support. Ability to translate technical concepts relating to MW solutions, delivery management and service management so they are understood by all (technical and no-technical parties). Demonstrable ability to make and guide effective … Azure Modern Workplace (M365) deployments and licensing. Proven ability to work in a fast-moving, dynamic environment and take ownership of projects. Strong time management and reporting skills. Mature documentation skills. Excellent communication and collaboration skills. Experience in digital transformation Nice to Have Knowledge of Azure CLI/Powershell More ❯

and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead … maintain strong relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development … to keep personal qualifications and skill sets up to date. Customer Focus: Proven track record of delivering exceptional customer service and building strong customer relationships. Accountability: Foster a culture of accountabilitywithin the team, ensuring that each member takes ownership of their tasks and responsibilities. Sense of Urgency: Instil a More ❯

and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead … maintain strong relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development … to keep personal qualifications and skill sets up to date. Customer Focus: Proven track record of delivering exceptional customer service and building strong customer relationships. Accountability: Foster a culture of accountability within the team, ensuring that each member takes ownership of their tasks and responsibilities. Sense of Urgency: Instil More ❯

to join our IT team and be based in our London office. The IT Operations Manager is responsible for overseeing the day-to-day management and performance of the organisation's IT, ensuring smooth and efficient operations. This role involves leading a team of IT professionals, managing incident resolution … service requests, and ensuring adherence to SLAs and security policies. The IT Operations Manager will also drive continuous improvements in processes and service delivery, while collaborating with various departments to align IT services with business goals. Key responsibilities include resource planning, and ensuring operational excellence in a dynamic … fast-paced environment. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. Working within More ❯

Identity & Access Management Analyst Location: Southampton or London Salary: 50,000 - 55,000 base + Bonus + Good Benefits Package 2-3 days in the office We are currently recruiting for two Identity and Access Management (I&AM) Analyst positions to join a leading financial services organisation in … Southampton. This company is a major player in the wealth management sector, overseeing significant customer investments and offering a range of financial services. They are committed to innovation and customer-centricity, making this an exciting time to join their team. As an IAM analyst, you will play a vital … Architects to understand system requirements for IAM Skills and Experience Experience in IAM process development, improvement and fulfilment. Strong understanding of IT security and service management best practices. Excellent analytical and communication skills. Ability to analyse processes, identify control requirements and design processes Experience of Identity Management More ❯

Identity & Access Management Analyst Location: Southampton or London Salary: £50,000 -£55,000 base + Bonus + Good Benefits Package 2-3 days in the office We are currently recruiting for two Identity and Access Management (I&AM) Analyst positions to join a leading financial services organisation in … Southampton. This company is a major player in the wealth management sector, overseeing significant customer investments and offering a range of financial services. They are committed to innovation and customer-centricity, making this an exciting time to join their team. As an IAM analyst, you will play a vital … Architects to understand system requirements for IAM Skills and Experience Experience in IAM process development, improvement and fulfilment. Strong understanding of IT security and service management best practices. Excellent analytical and communication skills. Ability to analyse processes, identify control requirements and design processes Experience of Identity Management More ❯

from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure … seamless integration and networking between systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across … teams. Utilize project management tools such as Jira and Confluence for efficient project tracking, reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration More ❯

from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure … seamless integration and networking between systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across … teams. Utilize project management tools such as Jira and Confluence for efficient project tracking, reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration More ❯

Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) - Fully Remote + UK Travel - Drive Digital Change in UK Care Homes! An Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) is required by a pioneering healthcare provider revolutionising care … unified software platform to streamline maintenance operations and improve the resident experience. You must have the following experience: Implementation experience in CAFM, maintenance or service management software (e.g. SWG, BigChange, MRI CAFM, Facilio, Tabs FM) Strong end-to-end delivery background - requirements gathering, workflows, configuration, go-live, and … training Background in maintenance or facilities management system rollouts You'll receive full training on Yardi Maintenance IQ , with opportunities to broaden into other Yardi modules. This is a career-defining chance to become a go-to product expert in one of the world's most widely used property More ❯

Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) - Fully Remote + UK Travel - Drive Digital Change in UK Care Homes! An Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) is required by a pioneering healthcare provider revolutionising care … unified software platform to streamline maintenance operations and improve the resident experience. You must have the following experience: Implementation experience in CAFM, maintenance or service management software (e.g. SWG, BigChange, MRI CAFM, Facilio, Tabs FM) Strong end-to-end delivery background - requirements gathering, workflows, configuration, go-live, and … training Background in maintenance or facilities management system rollouts You'll receive full training on Yardi Maintenance IQ , with opportunities to broaden into other Yardi modules. This is a career-defining chance to become a go-to product expert in one of the world's most widely used property More ❯

on and apply today! Duties As our IT Support Technician, you will be the first point of contact for our clients, delivering excellent customer service while troubleshooting and resolving technical issues. Additionally, you will: - Log and manage support tickets using our IT service management system - Escalate complex … with third-party suppliers to resolve technical issues and manage software licensing queries - Proactively address recurring technical problems to prevent future disruptions - Ensure all service-level agreements (SLAs) are consistently met within agreed timeframes The ideal candidate will have Essential - Strong problem-solving skills and attention to detail - Good … under pressure - The ability to work well in a team environment and collaborate with colleagues Desirable - Previous experience in IT support or a customer service role - IT-related certification (e.g., CompTIA A+, ITIL Foundation) - Relevant IT degree or equivalent experience Other organisations may call this role IT Helpdesk Technician More ❯

experience for our clients. The Director of Support Services operates with cross-functional coordination alongside Customer-Facing teams, Escalations, Application Support, DevOps, Engineering, Product Management and IT Operations. You will report to the VP of Support Services and will assist in shaping a unified team strategy, defining and streamlining … performing team, ensuring they have the necessary tools and training to succeed. Oversee recruitment and team optimization, in partnership with HR, to deliver continual service improvement. Lead and develop the team through performance management, mentoring, and strategic coaching, via a comprehensive skills matrix and metrics, to drive individual … for change are managed via a standard, well-defined process that is utilized by all members of Global Relay. Enhance the utilization of the Service Catalogue to ensure that all aspects of the Support Services function are documented and easily-accessible, in a standardized Knowledgebase. For example, customer/ More ❯