501 to 525 of 1,437 Service Management Jobs in England

core infrastructure capability. DES is responsible for delivering secure, scalable, and resilient technology platforms across the enterprise, including Network, Storage, Platform, Security Operations, Service Management, and End User Computing. Within DES, the Client Services team is responsible for delivering modern workplace technologies across Desktop Services, Application Delivery, Messaging … Ensure messaging platforms remain compliant with organisational security policies and regulatory requirements. Collaborate with Security and Risk teams to strengthen governance across Microsoft 365. Service Delivery & Operations Provide Tier 3 technical leadership and act as the escalation point for complex technical issues. Ensure platform availability, resilience, performance, and operational ...

defined client engagements, acting as a trusted advisor for clients and an escalation point for internal teams. You will be accountable for agreed outcomes, service quality, client satisfaction and continuous improvement. You combine strong customer-facing consulting skills with solid IT and software licensing knowledge, commercial awareness … ability to translate client requirements into practical service improvements. Responsibilities of your role include: Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: Act as a primary consultant and trusted advisor for assigned ...

dimensions, versions, levels, accounts, sheets, reports, dashboards, and planning workflows under appropriate guidance. Support the delivery of budgeting, forecasting, headcount planning, scenario modelling, and management reporting capabilities for Finance and business stakeholders. Build and support data loads and integrations between Adaptive Planning, Workday Financials, Workday HCM, and other approved … planning data is complete, accurate, and traceable. Monitor scheduled loads and integration tasks, investigate failures, and resolve common data or configuration issues within agreed service levels. Triage incidents and service requests, identifying root causes and escalating complex or high‐risk issues with clear evidence and recommended next steps. ...

portfolio of enterprise applications supporting key corporate functions including Finance, People, Risk, Compliance and other central business areas. This is a broad service and application ownership position. You’ll be responsible for ensuring applications are stable, secure, properly controlled and supported, while improving how services, suppliers and operational risks … portfolio. You’ll lead an application team, coordinate internal technology teams and external suppliers, and work closely with senior business stakeholders to improve service performance and deliver change safely. What you'll be doing Own the health, performance, resilience and lifecycle of a portfolio of enterprise applications. Maintain clear ...

collaboration tools and meeting-room technologies. You will work with experienced colleagues across EMEA, independently managing local priorities while staying closely aligned with shared service standards and objectives. About You - Experience, education, skills and accomplishments At least 2 years of experience in IT support, desktop support, Workplace Services … working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and VPN technologies. At least 2 years of experience using an IT service management platform, such as ServiceNow, to manage incidents and service requests. Ability to manage competing support priorities independently, own user communications through resolution ...

with occasional evening and weekend commitments as required by the role) Department: IT Reports to: Deputy Director of Finance & Professional Services Line Management Responsibility: IT Coordinators across campuses Job Overview The IT Manager is a senior operational and leadership role responsible for the strategic oversight, day-to-day management, and continuous improvement of IT services across all campuses. The postholder will lead and manage IT Coordinators across three campuses, ensuring consistent service delivery, robust infrastructure, and a high-quality digital experience for students and staff. The IT Manager will also play a key role in planning, budgeting ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … across both Human and Agentic identity domains. This role owns the end-to-end identity lifecycle, from modernising enterprise directory services and privileged access management to pioneering the design of next-generation agentic AI identity management frameworks that will define how BCG secures autonomous agents and non-human ...

record of designing, developing and implementing high-quality solutions on the ServiceNow platform. The successful candidate will join Mastek UK's established ServiceNow Managed Service, working within a growing and experienced team to deliver innovative, scalable and value-driven solutions for our customers. This is an exciting opportunity … with customer and inhouse cross-functional teams, you will identify and deliver opportunities to improve processes, enhance platform and system efficiency - developing high-quality service management solutions that deliver measurable value for customers and support Mastek's continued growth. The role will have a dual focus: contributing ...

high-profile customer projects across the UK. This is a pivotal leadership role, responsible for driving project governance, operational delivery, resource planning and performance management across a growing technology business. Reporting to the Operations Director, you will ensure projects are delivered on time, within budget and to the highest … quality standards, whilst providing robust forecasting and reporting to support business growth. Key Responsibilities Lead and develop the Project Management Office (PMO) function. Oversee the end-to-end delivery of multiple projects and programmes. Ensure effective governance across scope, budget, schedule, quality and risk. Develop and maintain accurate ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires … UKSV SC clearance eligibility, ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

business units transition onto a unified Target Operating Model (TOM) . This is a broad, strategic role where you'll work across business, technology, service management and transformation teams , developing practical end-to-end solutions that are scalable, supportable and aligned with wider business and technical objectives. … Solution Architect, you will: Lead solution design activities across the transformation programme. Develop end-to-end solutions covering people, process, technology, data, service and governance . Translate complex business requirements into practical technical and operational solutions. Analyse existing operating models, processes and technology landscapes. Identify impacts, dependencies, risks ...

Описание: TOPdesk helps service teams improve their work, providing IT service management and enterprise service management solutions. The company is rebuilding its product, adding AI features, and bringing its offerings together under a broader platform story. Задачи: Define and maintain TOPdesk’s ITSM ...

security experience Solid technical background, preferable with hands‐on knowledge, in following areas IT processes, but not limited to: Information Security, Logical Access, Change Management, Service Management, Vendor Risk Management, Cloud Governance, AI Governance, Data Governance, Operational Resilience Technical domains: Network, Infrastructure, Applications, Virtualization, Cloud technologies … depth knowledge of compliance standards and governance frameworks including but not limited to Cobit, ITIL, NIST, ISO Professional information technology auditing designation (CISA) Efficient management and execution of the engagements Strong analytical, problem solving and negotiation skills and able to work independently Excellent verbal and written interpersonal communication skills ...

Inside IR35) for a 6 month contract based Hybrid in any UK MoJ Office.Assignment BackgroundA Senior Delivery Manager is required to join the Accommodation service area and ensure the successful delivery of key features in a challenging environment.The service area is building and rolling out a single accommodation … service, alongside delivering changes relating to sentencing reforms.Accommodation consists of multiple digital teams and a service management capability. The successful candidate will join the management capability, oversee delivery across multiple digital teams and provide leadership to delivery teams to ensure successful outcomes.As a Senior Delivery Manager ...

Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Security & Identity Service Ownership: Proven experience owning and managing enterprise security, identity and access management (IAM) services within complex organisations. IAM Expertise: Strong understanding of identity lifecycle … management, authentication, authorisation, privileged access management (PAM), SSO and multi-factor authentication (MFA). Cyber Security: Strong knowledge of security principles, controls, vulnerabilities and risk management within large-scale digital environments. Service Management & Governance: Experience defining service strategy, roadmaps, SLAs, KPIs, controls and continual ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: £750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our IT service management capability to support a modern digital organisation. This includes improving service performance, enhancing user experience, and integrating IT and estates support to create seamless … services across our offices and technology platforms. As a Service Desk Manager , you will lead the delivery of first- and second-line IT support across Ofgem. You will manage a team supporting end users, applications, devices and on-site technology, ensuring high-quality service delivery aligned to business ...

Health or Dental Plan and Enhanced Employee Assistance Programme - Free car parking in Preston City Centre What youll be doing: Strategic Leadership & Application Portfolio Management - Develop the roadmap for enterprise applications and automation services - Review LPPA's application landscape to maximise value, user experience and efficiency - Identify opportunities … simplify and modernise business processes through technology - Ensure technology investments deliver measurable business benefits and service improvements Automation, Integration & Applications - Own LPPA's automation roadmap, assessing and prioritising opportunities across the organisation - Chair the Automation Forum, ensuring effective governance and prioritisation - Oversee integration between core systems, third-party applications ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack channels, and email Provide timely acknowledgments and updates within defined SLAs to end-users worldwide Troubleshoot OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices Collaborate with Workplace, Engineering Operations, HR, and Security teams … carriers Solid understanding of information security best practices and GDPR compliance requirements within EMEA Excellent verbal and written communication skills with a strong customer-service attitude and collaborative spirit Ability to lift up to 30 lbs for inventory handling and logistics Flexibility to participate in an on-call rotation ...

Holdsworth Recruitment are excited to be partnering with an established organisation to recruit an IT Service Delivery Manager. This is an opportunity to lead an IT support team and improve how technology services are delivered across the business. Youll oversee day-to-day service performance, support your team … work with colleagues to make IT services more effective. Key Responsibilities Leading and developing the IT support team Overseeing incidents, service requests and changes Monitoring service levels and sharing performance updates Working with suppliers and internal teams to improve service delivery Experience, Qualifications, and/or Skill ...

week in the office or on client sites. Qualifications Three or more years of experience in Operational Resilience, Business Continuity, Third‐Party Risk Management, OCIR, Crisis Management, IT Service Management, IT Continuity, Security, Risk Management, Supply Chain Resilience, or Disaster Recovery. Strong stakeholder management and communication skills. Knowledge of IT service models such as COBIT or ITIL and applicable international standards for resilience and risk management. Certifications such as BCI, DRI, CISSP, or IRM are desirable. Experience in a financial services environment is an advantage, though principles apply across sectors. Capability ...