626 to 650 of 1,324 Service Management Jobs in England

core infrastructure estate. The role will provide technical leadership to ensure critical security updates are delivered efficiently while minimising operational risk and maintaining service availability. The successful candidate will possess deep infrastructure expertise across Windows, Linux, virtualisation, cloud, middleware, networking, storage, and enterprise platforms, with extensive experience managing large … scale patching programmes within highly regulated environments. Responsibilities Security Patch Management Lead the planning, scheduling, deployment, and governance of security patches across the bank's core infrastructure. Assess security vulnerabilities and determine patching priorities based on risk, criticality, and regulatory requirements. Coordinate monthly and emergency patch cycles across multiple ...

collaboration and managed services, seeks a Director of Global Services for EMEA & APAC based in London with hybrid working. You will lead the Client Service Management and Managed Onsite teams supporting enterprise customers. You will drive client retention, oversee contracts, manage KPIs and SLAs, and collaborate with project … management, service architecture, and the CTO office to scale services globally. #J-18808-Ljbffr ...

ways to improve the automated tests to make them more efficient. You will work closely with developers, devops engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates on the progress … blockers as they occur and help to unlock the progress of testing Collaborate, communicate & work effectively with geographically distributed cross-functional teams Defect Management, ensuring that defects are effectively triaged and managed until resolution Promote the value of solid testing practices to all delivery stakeholders and influence adoption ...

project meetings, workshops, and steering committees, documenting actions and decisions Monitoring project risks, issues and changes, escalating where needed Supporting resource planning and capacity management activities across the IT portfolio Delivery Framework & Governance Champion adherence to IT project delivery methodologies, governance and best practice Ensuring projects comply with established … templates, reporting standards and project controls Supporting portfolio reporting by consolidating project status updates, KPIs, milestones and delivery metrics Driving continuous improvement of project management processes and delivery governance Assisting in the development and implementation of PMO and project governance frameworks Supporting audit, compliance and regulatory requirements relating ...

Microsoft 365 and Microsoft Entra ID.The successful candidate will act as the highest level of technical escalation for complex messaging, mailbox and Outlook-related service issues. They will also line manage one messaging administrator responsible for day-to-day support and administration. The role works closely with Cybersecurity, Security … Operations, Identity and Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams. Key ResponsibilitiesProvide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail flow and assigned email security platforms. Line manage, coach and develop one messaging administrator, including work allocation, objective setting ...

Education Qualification : Engineer - B.E/B.Tech/MCA Skills : Primary -> Functional | Business Management/CXO | Business Planning and Strategy | 5 - Expert Primary -> Functional | Business Management/CXO | IT Strategy and Planning | 5 - Expert Secondary -> Functional | Financial Planning and Analysis | Opex Budgeting | 5 - Expert Secondary -> Functional | IT Operations Management | Business Relationship Management | 5 - Expert Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Functional | Organization Change and Development | Organization Restructure | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achieve ...

reporting needs are understood and documented. Using federated data sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations. Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third … controlled automation within the MCPS future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad as agreed, provide the link between the membership business teams, data and analytics teams ...

looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You’ll play a key role in driving service excellence, developing people, and improving processes within a fast-paced technology … environment. What You’ll Be Doing Leading, coaching and developing a team of Service Desk Engineers and Senior Engineers Managing day‐to‐day Service Desk operations, workloads and resource planning Ensuring service levels, processes and quality standards are consistently met Handling escalated incidents and driving issues through ...

what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a *Service Delivery Manager, UK - National Messagin**g* has arisen within Airbus Defence and Space in *Stevenage * or *Portsmouth … National Messaging services in the UK with 5K users * You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation * You will ensure that service agreements with the provider are observed and concluded. ...

fast-growing, international group of companies established over 15 years ago. We are looking for an experienced and people-focused Head of Customer Service to lead our Group s customer service and operations team on a 12-month fixed-term contract . You will oversee … days in the office is required Contract: Full-Time, 12-month Fixed-Term Contract (Maternity Cover) Working hours: 8:30am - 5.00pm Key Responsibilities: Customer Service/Operations: Lead, motivate, and support the Customer Service team, fostering a positive, customer-first culture. Set clear objectives and performance standards, conducting ...

operating model across multiple teams and product areas. You will define how Support measures performance, develops its people, manages demand and delivers a prioritised service-improvement roadmap. You'll need to think beyond today's operational challenges, balancing immediate customer and service priorities with the longer-term capabilities … culture of accountability, collaboration and continuous improvement. Own and evolve the software support operating model, setting strategic priorities and a clear roadmap for service improvement. Own service performance across SLAs, response and resolution times, customer satisfaction, backlog health and other key measures. Lead major incidents and senior customer ...

operating model across multiple teams and product areas. You will define how Support measures performance, develops its people, manages demand and delivers a prioritised service-improvement roadmap. You'll need to think beyond today's operational challenges, balancing immediate customer and service priorities with the longer-term capabilities … culture of accountability, collaboration and continuous improvement. Own and evolve the software support operating model, setting strategic priorities and a clear roadmap for service improvement. Own service performance across SLAs, response and resolution times, customer satisfaction, backlog health and other key measures. Lead major incidents and senior customer ...

operating model across multiple teams and product areas. You will define how Support measures performance, develops its people, manages demand and delivers a prioritised service-improvement roadmap. You'll need to think beyond today's operational challenges, balancing immediate customer and service priorities with the longer-term capabilities … culture of accountability, collaboration and continuous improvement. Own and evolve the software support operating model, setting strategic priorities and a clear roadmap for service improvement. Own service performance across SLAs, response and resolution times, customer satisfaction, backlog health and other key measures. Lead major incidents and senior customer ...

what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within Airbus Defence and Space in Stevenage or Portsmouthto join … National Messaging services in the UK with 5K usersYou will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operationYou will ensure that service agreements with the provider are observed and concluded. You will analyse ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

Team Leader - IT Service Desk Location London Business Area Engineering and CTO Ref # 10054201 Description & Requirements The Role We’re looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a highperforming Service Desk team, creating shared accountability and continuous learning Manage workload ...

internally and externally provisioned applications estate, with SAP at its core. The role is responsible for technical and commercial oversight, governance, assurance and outsourced service management and is expected to be hands‐on with the day‐to‐day direction of outsourced resources and decision making relating … application‐related control assurance attestations Undertake contract renewals/tenders in collaboration with Head of IS and the Supply Chain function Maintain secure password management (rotation, vault storage etc.) Manage Source‐to‐Pay processes for IS applications (in collaboration with team, business owners, Supply Chain and Finance) Project Manage ...

Location: London Employment: Permanent, full-time Salary: 47750 Posted Date: 28 Sep 2026 Closing Date: 12 Oct 2026 We’re looking for a Service Analyst (Grade 9) to join our Settlement & Insights team at Elexon on a permanent basis. In this role, you’ll support … delivery of Settlement services, ensuring Elexon continues to meet its Balancing and Settlement Code (BSC) obligations while providing a high-quality service to customers. You’ll work closely with other analysts, customers and stakeholders to resolve queries, monitor operational performance and support the continuous improvement of our services. This ...

Contract Type: Permanent Working Hours: Monday-Friday, rota-based service coverage between 7am-6pm Solve complex problems. Drive improvement. Become the technical escalation point that keeps the business moving. Location: Billericay/Hybrid Salary: Competitive Contract Type: Permanent Working Hours: Monday-Friday, rota-based service coverage between … failing, technology is causing frustration, or a complex problem needs a calm and knowledgeable solution. You enjoy combining technical expertise with excellent customer service and take ownership from the moment an issue is raised through to resolution. At Ground Control, we’re looking for a Senior Technical Support Analyst ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … their end users. You will provide predominantly 2nd line support to public sector users and the public. A Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients across the Public Sector. Key responsibilities ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … hybrid, andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity ...

flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary .Private Cloud Technology Service Manager Job Description JOB TITLE: Technology Service Manager (Private Cloud) SALARY: £67,023 – £74,470 LOCATION(S): Halifax or Leeds HOURS:Full-time … creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive … Ives, Cambridgeshire. This is a pivotal role within our 24/7 operation, where you'll take the lead in maintaining operational control, coordinating service delivery, and supporting a high-performing team. Working a 4 on, 4 off shift pattern, you'll rotate between day shifts (6:45am ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive … Ives, Cambridgeshire. This is a pivotal role within our 24/7 operation, where you'll take the lead in maintaining operational control, coordinating service delivery, and supporting a high-performing team. Working a 4 on, 4 off shift pattern, you'll rotate between day shifts (6:45am ...