776 to 800 of 1,332 Service Management Jobs in England

current operating models and developing the case for change Using data and insights to develop robust clients recommendations Delivery Model Maturity Analysis, identify service improvement opportunities and implement industry standards and best practices Design and implementation of a target IT operating model Client reporting, workshop facilitation and proactive management … Experience Previous experience in the Consulting sector (Manager equivalent role in other consulting firms) Contribute to value proposition and new opportunities Organisational Design Service Design or Service Architecture Value Stream Mapping and Process Redesign Roadmap and business case development Project and Programme management using Agile and Waterfall ...

responsible for developing and supporting the platform including its configuration, workflows, automation, data integrity and web portals enabling the LPPA to provide an excellent service to its members, employers and clients. Working closely with member services teams and internal and external project teams, ensure there is a responsive … technical product owner for the UPM system and its associated portals. Ensure UPM is configured to best-practice and documentation is maintained. Oversee release management, testing and safe deployment of changes. Lead the Pensions Systems team in delivering a high-quality support service. Monitor SLAs, XLAs, and drive continuous ...

Saab locations. Key Responsibilities Provide day-to-day operational support for on-premises VMware environments, including virtual machines, hosts, clusters, storage connectivity, and associated management platforms. Monitor and maintain server, storage, network, wireless, cloud, and infrastructure services to support availability, performance, resilience, and security. Assist with the administration … agreed scope of the role. Administer and support SharePoint sites, permissions, document libraries, and standard configuration requests. Investigate, troubleshoot, and resolve infrastructure incidents, service requests, and technical problems in line with agreed service levels and operational priorities. Maintain accurate infrastructure documentation, asset information, configuration records, operational procedures ...

report locally out of any of the SHI UK locations. Role Description Include but not limited to; Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Maintain network standards, policies, and best practices to ensure consistency, reliability, and security across the organization. Collaborate … maximum uptime. Use network tools for administration, maintenance, automation, and visualization reporting. Provide support services to customers for specific IT related issues. Adhere to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Configure Network equipment and execute changes while following ...

report locally out of any of the SHI UK locations.**Role Description***Include but not limited to;** Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.* Maintain network standards, policies, and best practices to ensure consistency, reliability, and security across the organization.* Collaborate … maximum uptime.* Use network tools for administration, maintenance, automation, and visualization reporting.* Provide support services to customers for specific IT related issues.* Adhere to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.* Configure Network equipment and execute changes while following ...

currently seeking a Quality Manager to join their team in London on a fixed term contract. Key Responsibilities: Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements … Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews ...

Saab locations. Key Responsibilities Provide day-to-day operational support for on-premises VMware environments, including virtual machines, hosts, clusters, storage connectivity, and associated management platforms. Monitor and maintain server, storage, network, wireless, cloud, and infrastructure services to support availability, performance, resilience, and security. Assist with the administration … agreed scope of the role. Administer and support SharePoint sites, permissions, document libraries, and standard configuration requests. Investigate, troubleshoot, and resolve infrastructure incidents, service requests, and technical problems in line with agreed service levels and operational priorities. Maintain accurate infrastructure documentation, asset information, configuration records, operational procedures ...

Saab locations. Key Responsibilities Provide day-to-day operational support for on-premises VMware environments, including virtual machines, hosts, clusters, storage connectivity, and associated management platforms. Monitor and maintain server, storage, network, wireless, cloud, and infrastructure services to support availability, performance, resilience, and security. Assist with the administration … agreed scope of the role. Administer and support SharePoint sites, permissions, document libraries, and standard configuration requests. Investigate, troubleshoot, and resolve infrastructure incidents, service requests, and technical problems in line with agreed service levels and operational priorities. Maintain accurate infrastructure documentation, asset information, configuration records, operational procedures ...

Saab locations. Key Responsibilities Provide day-to-day operational support for on-premises VMware environments, including virtual machines, hosts, clusters, storage connectivity, and associated management platforms. Monitor and maintain server, storage, network, wireless, cloud, and infrastructure services to support availability, performance, resilience, and security. Assist with the administration … agreed scope of the role. Administer and support SharePoint sites, permissions, document libraries, and standard configuration requests. Investigate, troubleshoot, and resolve infrastructure incidents, service requests, and technical problems in line with agreed service levels and operational priorities. Maintain accurate infrastructure documentation, asset information, configuration records, operational procedures ...

automation, resilience design and technical leadership. The Role You will be involved in: Responding to complex escalations from 3rd Line engineers Assisting in Problem Management investigation and root cause analysis Extensive work with VMware products and associated monitoring Creating opportunities to automate manual tasks to drive efficiency and reduce … downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience ...

service. Drive the experience. Deliver excellence. As our Service Owner Specialist, you'll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability … leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services. Why you'll love this role Service Leadership - Own the performance and integrity of critical IT services. Operational Impact - Ensure 24x7x365 service availability and rapid incident resolution. Strategic Influence - Collaborate ...

value of digital, data and technology services while delivering outstanding outcomes for users and communities. What you will be doing Lead the operational management of business-critical applications, ensuring they remain secure, resilient, available and high performing. Define and deliver application operational strategies and roadmaps aligned to cloud strategy … enterprise architecture and organisational priorities. Drive the adoption of cloud-native capabilities, automation and best practice to improve scalability, resilience and service value. Lead incident, major incident and problem management activities for applications, ensuring rapid resolution, root cause analysis and continual service improvement. Govern application change ...

Client Connector (ZCC), helping to strengthen security controls while enabling a modern, distributed workforce. Partnering closely with cybersecurity, networking, identity, endpoint, cloud, infrastructure, and service delivery teams, you will design, implement, and support secure access solutions that improve user experience, reduce operational risk, and advance KBR's Zero Trust … operational trends across the Zscaler ecosystem. Troubleshoot complex client connectivity, authentication, application access, policy enforcement, and cloud security issues independently. Support deployment, lifecycle management, upgrades, remediation, and troubleshooting of Zscaler Client Connector across Windows, macOS, iOS, and Android devices. Partner with endpoint management teams to deploy and maintain ...

infrastructure on the platform.* Work with other teams to diagnose complex issues.* Action life cycle events based on the infrastructure roadmap following the change management process.* Creating and maintaining accurate records of Infrastructure services and assets, including documentation.* Implementation of technical solutions to meet specification and changes contributing … service improvement and systems management.* Participation in Service Transition process and activities.* Working within a team or independently to create and implement technical changes.* Identifying service inadequacies and contributing to the Customer Service Improvement Plan.* Maintaining understanding of current and emerging infrastructure technologies.* Working closely with ...

Consultant (German speaker) Full-time Department: Professional Services Department Dept: Professional Services Department Division: Professional Services Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with … services. Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact. Guide customers in embedding Nexthink into service management and cross‐functional operational workflows. Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status. Support customers in progressing toward defined ...

someone who has experience of this should be highlighted please. The key is someone who can lead the delivery of a supported Linux hosting service , not simply coordinate server provisioning. Lead the design, build and operational launch of a RHEL server offering on IBM Linux ONE. Work with … mainframe, Linux, network, storage, security and service-management teams to define responsibilities and deliver a service application teams can consume. IBM Linux ONE/IBM Z: Understanding of LPARs, IFL capacity, platform resilience and the chosen virtualisation approach—such as z/VM or KVM. Enterprise RHEL ...

Provide professional support to Osborne Clarke so that our clients receive consistently excellent services. Understand and adopt the principles of acting as a professional service provider. Support and follow Incident, Request, Change and Problem Management procedures along-side other IT Services teams, aligned with the ITIL framework. Supporting … . Experience Implementing & Managing Internet Services, WAN/LAN/VPN Data Comms. Working knowledge of networking standards, hardware, and protocols. Network monitoring and management systems (e.g. Solarwinds HCO & NPM).Unified Communications telephony partners (e.g. Microsoft Teams).Server and PC operating systems (e.g. Windows 11, Windows Server).Virtualisation technologies ...

outcomes from governance forums Perform first-line assurance checks to ensure governance artefacts are complete, consistent and accessible; escalate exceptions as required Architecture Repository Management Maintain the architecture repository (e.g. Orbus Infinity or equivalent) Ensure completeness and accuracy of applications, integrations, and relationships Manage onboarding and updates of architecture … Support preparation of materials for governance and stakeholder engagement Provide general operational support to ensure smooth running of the architecture function Skills & Competencies Information Management Maintains architecture information and ensures its quality and integrity. Configuration Management Supports alignment between architecture repository and service/configuration data. Governance ...

design engagements todemonstratehow ServiceNow meets the needs of strategic customers,includingCustomer Experience,AI Governance, Autonomous,IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. Understand the businessand digitalstrategy of the customer and articulate how ServiceNow … papers, workshops, etc Qualifications To be successful in this role you have: Deep experience (8+ years) of working in Manufacturing,Consumer Goods,Retail or Service Industries in a strategic and consultative architecturepresalesrole. Experience inleveragingor critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, you’ll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values … organisational standards & regulatory requirements Develop and optimise best-practice SACM processes both within the team and in advising other stakeholders, ITIL functions and service owners Develop and deliver regular reports on SACM activities, providing insights and recommendations Monitor asset utilisation and compliance along with cost optimisation recommendations Perform regular ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities.You will lead a team of 7 people, including … including SAP, SAP BW and Salesforce.Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements.Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members.Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.Own service ...

include the coordination of central IT functions and leadership of local IT resources. This will include budgetary responsibility, ownership of site IT roadmaps, change management and incident coordination. Innovate: A key component of the role will be to play an active role in IT project delivery for the site … site IT SME providing end user service to enable the effective use of IT Lead with Purpose: Role will include Blue Yonder WMS management responsibilities, which are dedicated to the customer on site. Ensure Compliance: Manage IT suppliers, products, solutions and service management to defined standards ...

Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced … Solutions Change Team is responsible for the provision of in-life change to customers across the breadth of Claranet’s portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers. In particular ...

care delivery processes. EY Technology has a ‘Technical Career Path’ to provide our talent with a career path that offers structure for performance management for those with deep technical skills. The demand for our services is higher than ever and we need experienced individuals who will grow and succeed … large scale, high-impact digital health projects and programmes. Oversee multiple complex technology programmes using AI and data, ensuring delivery excellence, commercial performance, risk management, and high-impact outcomes. Drive market strategy, proposition development, and thought leadership for the Health practice embedding Digital and Technology into everything ...

Computacenter is seeking a Global Service Delivery Leadership Director to lead a large international service delivery community across core countries and nearshore/offshore locations. The role delivers against customer commitments, service levels, cost baselines and commercial targets, while partnering with Sales, Service Management and customers to drive service excellence and commercial success. #J-18808-Ljbffr ...