801 to 825 of 1,332 Service Management Jobs in England

Ofgem is seeking a Service Desk Manager to lead first- and second-line IT support across the organisation. You will manage a team delivering end-user, applications and devices support, ensuring high-quality service delivery aligned to business needs. This senior role requires strong ITIL-oriented service management, stakeholder engagement and a focus on continuous improvements to user experience across offices and technology platforms. #J-18808-Ljbffr ...

Line Support Consultant to join our Medics Support Team, so that we can provide advanced technical and functional support for customers using RLDatix workforce management solutions, including rostering, scheduling, workforce planning, and payroll-related products. The Second Line Support Consultant will investigate and resolve complex customer issues, support customers … through critical operational challenges, and develop specialist expertise in workforce management technologies. How You'll Spend Your Time Deliver clear, accurate, and timely responses to customer enquiries and manage escalated support issues in order to maintain customer confidence throughout the support lifecycle. Diagnose and resolve complex application, configuration ...

with OCM and Functional Leads to upskill SAP BAU teams and embed knowledge transfer. Shape the future SAP Functional operating model, governance framework and service organisation. Lead the transition of SAP Functional services, change governance and operational ownership into BAU. Drive the identification and prioritisation of deferred scope, enhancement … adjacent SAP functional areas. Comfortable operating within multi-vendor environments, working closely with Systems Integrators and delivery partners. Knowledge of SAP operating models, service transition and the move from project delivery into BAU support. Understanding of governance, change control, service management and continuous improvement practices. Strong stakeholder ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

ownership of complex technical issues. The role will also support the delivery of IT projects and work closely with colleagues to provide an excellent service to users. Key Skills & Experience 3+ years' experience in an ICT support or infrastructure environment. Strong 3rd line troubleshooting and problem-solving skills. Good … supporting Windows devices, Chromebooks, Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning ...

Role We are recruiting on behalf of an established and reputable print solutions provider who is seeking an experienced and customer-focused Field Service Engineer to join their technical team. The successful candidate will support the installation, maintenance, repair and optimisation of multifunction printers (MFPs), photocopiers and print management … Troubleshoot print quality, scanning, connectivity and configuration issues. Configure devices for network printing, scan-to-email, scan-to-folder and cloud workflows. Support print management solutions such as PaperCut or uniFLOW. Assist with integration into Microsoft 365 environments. Customer Service Build strong professional relationships with customers. Complete service ...

Role We are recruiting on behalf of an established and reputable print solutions provider who is seeking an experienced and customer-focused Field Service Engineer to join their technical team. The successful candidate will support the installation, maintenance, repair and optimisation of multifunction printers (MFPs), photocopiers and print management … Troubleshoot print quality, scanning, connectivity and configuration issues. Configure devices for network printing, scan-to-email, scan-to-folder and cloud workflows. Support print management solutions such as PaperCut or uniFLOW. Assist with integration into Microsoft 365 environments. Customer Service Build strong professional relationships with customers. Complete service ...

Role We are recruiting on behalf of an established and reputable print solutions provider who is seeking an experienced and customer-focused Field Service Engineer to join their technical team. The successful candidate will support the installation, maintenance, repair and optimisation of multifunction printers (MFPs), photocopiers and print management … Troubleshoot print quality, scanning, connectivity and configuration issues. Configure devices for network printing, scan-to-email, scan-to-folder and cloud workflows. Support print management solutions such as PaperCut or uniFLOW. Assist with integration into Microsoft 365 environments. Customer Service Build strong professional relationships with customers. Complete service ...

with scripting languages such as Python for automation. Hands-on experience with Microsoft Fabric and Azure Data Factory, including pipeline orchestration, linked services, environment management, and parameterisation. Experience with SSIS for ETL processes and legacy data integration tasks. Expertise in designing and implementing CI/CD pipelines using tools … managing multiple client environments, ensuring stability and performance optimisation. Eligible for SC clearance Desirable Experience Understanding of data governance, data quality, and metadata management practices. Exposure to IT Service Management (ITSM) tools like ServiceNow. Knowledge of monitoring tools like Azure Monitor and Log Analytics. About The Company ...

Workplace Engineer, you're the first point of contact for tech support here at Ki. You’ll handle first and second-line incidents and service requests for about 450 of our colleagues, across our London office and those working remotely. This hands‐on support role is all about keeping … user devices, Microsoft 365, and collaboration tools running smoothly while managing access requests in line with our service levels and escalation paths. We run a modern, cloud‐managed estate (using Microsoft Intune, Entra ID, NinjaOne, and Freshservice) with absolutely no legacy, on‐premises desktop systems. Because ...

# Managed Services - Senior Solution DirectorLondonApply for this job* Permanent* Experienced Professionals* Sales & Client Management & Solution Design* ID 562517-en\\_GB## **About the job you're considering**As part of the UK Application Development and Maintenance (ADM) practice, Centre of Excellence, the Senior Solution Director shapes and leads complex … Managed Service solutions that enable client transformation, business growth, and measurable outcomes. The role supports the full sales lifecycle, from early opportunity shaping through solution development, commercial positioning, proposal creation, and client presentation.Working across existing and prospective clients, the role combines deep ADM expertise with consulting, commercial, and stakeholder ...

senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high‐quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. … doing 🎯 Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery ...

Junior 3rd Line Engineer will provide advanced technical support across the corporate IT environment, working as an escalation point for complex incidents and service requests that cannot be resolved at 1st or 2nd line. The role combines hands-on troubleshooting with infrastructure, Microsoft 365, identity, endpoint and cloud administration. … develop the technical skills required to progress within a 3rd line and infrastructure environment. RESPONSIBILITIES Provide 3rd line technical support for escalated incidents and service requests across the corporate IT environment. Investigate and resolve complex issues affecting Windows endpoints, Microsoft 365, Entra ID, Active Directory, networking, applications and user ...

Junior 3rd Line Engineer will provide advanced technical support across the corporate IT environment, working as an escalation point for complex incidents and service requests that cannot be resolved at 1st or 2nd line. The role combines hands-on troubleshooting with infrastructure, Microsoft 365, identity, endpoint and cloud administration. … develop the technical skills required to progress within a 3rd line and infrastructure environment. RESPONSIBILITIES Provide 3rd line technical support for escalated incidents and service requests across the corporate IT environment. Investigate and resolve complex issues affecting Windows endpoints, Microsoft 365, Entra ID, Active Directory, networking, applications and user ...

Junior 3rd Line Engineer will provide advanced technical support across the corporate IT environment, working as an escalation point for complex incidents and service requests that cannot be resolved at 1st or 2nd line. The role combines hands-on troubleshooting with infrastructure, Microsoft 365, identity, endpoint and cloud administration. … develop the technical skills required to progress within a 3rd line and infrastructure environment. RESPONSIBILITIES Provide 3rd line technical support for escalated incidents and service requests across the corporate IT environment. Investigate and resolve complex issues affecting Windows endpoints, Microsoft 365, Entra ID, Active Directory, networking, applications and user ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems throughout the information system … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/or external resourceswhere ...

Solutions Change Team is responsible for the provision of in-life change to customers across the breadth of Claranet's portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers. The Network … governance activities. Lead, mentor and develop the team to ensure technical skills and knowledge remain aligned with business objectives. Key Responsibilities Team Leadership & Service Delivery Lead, coordinate, develop and manage a team of Technical Solutions Change Engineers, ensuring high-quality and timely delivery of work. Operate as a player ...

fantastic time to join us. About the Role We’re looking for an experienced IT Manager to lead our day‐to‐day IT operations, service delivery, infrastructure, cloud services, suppliers, cyber security and the IT support team. This is a key leadership role within our Operations function, ensuring … that support our future growth. Key Responsibilities Operational Leadership Ensure IT and communications systems operate effectively with minimal downtime. Maintain high standards of IT service management and user support. Plan and coordinate IT activities with minimal business disruption. Ensure the team is resourced to provide technical support during ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset … Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. ...

HMRC is evolving into a modern, engineering-led organisation - enabling HMRC to deliver change faster while strengthening reliability, resilience and trust. As Head of Service Reliability Engineering, you will lead a distinct, independent capability spanning services, products and platforms. You will make reliability, operability and observability integral to engineering … from the outset. With enterprise-wide reach and influence, you will set the direction for SRE, raise service maturity and build a lasting capability that enables teams to innovate safely and operate with confidence. Job Description The Head of Service Reliability Engineering is accountable for defining, embedding ...

Your Impact**The Workplace Specialist supports digital workplace services across an assigned hub, acting as a key support point for business escalations and onsite service delivery. The role provides hands‐on support and guidance for on‐premise tooling, software, infrastructure, and end‐user computing environments, including AV and specialist … site‐based infrastructure such as rig machinery.Working closely with third‐party support teams, the postholder delivers a unified frontline service to the business and supports the onsite delivery of Digital Solutions (DS) operational projects. The role ensures that site‐based services are delivered consistently, governed effectively, and aligned with ...

days onsite Duration 5 months Pay up to £607 per day (umbrella) Clearance Required SC cleared sole UK national Role Summary The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across … role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status and supports the maintenance of accurate reporting and audit evidence. This is a governance ...

Manage Microsoft 365, Active Directory, Azure Active Directory (Entra ID), Exchange Online, and other cloud services. Maintain and monitor Windows server environments. Support endpoint management, including laptops, desktops, mobile devices and printers. Manage user accounts, permissions, group policies and security policies. Perform routine system updates, patch management … line. Monitor system performance, availability and capacity, taking proactive action where required. Implement and maintain cybersecurity controls including endpoint protection, multi-factor authentication, vulnerability management and security monitoring. Document systems, configurations, procedures and technical standards. Support IT projects including infrastructure upgrades, migrations, cloud adoption and new technology implementations. Liaise ...

Full-time | Hybrid (2-3 days in office) | London, United Kingdom ABOUT US We build Arez.io, an all-in-one facilities management and security compliance platform used by UK companies to manage jobs, subcontractors, worker compliance and audits in one place. Our customers include some of the best-known … larger enterprise customers, we need someone who builds real relationships with them and makes sure they get lasting value from our CAFM and field service platform. You will be the commercial and relationship lead for a portfolio of UK enterprise accounts. You'll work with our Technical Support, Product ...

travel to client sites, and our offices based in London, Sheffield, and Bristol. About the role AsTechnicalArchitect, you willoperateacross services,programmesand portfolios, working with service and product owners, delivery teams, cyber security, data, commercialcolleaguesand senior leaders. You will be accountable for the quality and consistency of significant architecture decisions … architecturepracticeand create the conditions for multidisciplinary teams and suppliers to maketimely, evidence-based decisions. Key responsibilities Technicalarchitecture across the Application Platforms portfolio and connect service-level decisions toorganisationalstrategy, enterprisearchitectureand technology roadmaps. Own or assure complex and high-risk designs covering Power Platform, automation, AI agents, Microsoft 365, Azure, APIs ...