901 to 925 of 1,381 Service Management Jobs in England

plans, RAID items, actions and delivery artefacts accurate, current and ready for programme reporting or assurance review. Coordinate delivery activity across architecture, engineering, testing, service management and transition teams to ensure migration readiness and smooth execution. Support backlog prioritisation and sprint scope management across both teams, helping … Promote strong squad ways of working, encouraging transparency, accountability, continuous improvement and practical problem solving. Key Skills & Experience Required Proven experience in agile delivery management within complex technology delivery or transformation environments. Strong practical experience using Jira and Confluence to manage sprint delivery, maintain backlogs, track progress and support ...

Hargreaves Lansdown is seeking a Service Assurance Manager to lead the Service Assurance team and govern IT service management across heritage systems, cloud services and integrated third party platforms from our Bristol head office. You will drive major incident leadership, ensure risk and audit engagement ...

value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead … business stakeholders to align platform priorities with organisational needs. Ensure platform stability, performance, security and availability across all ServiceNow services. Oversee third-party vendors, service providers and platform-related budgets. Establish strong governance, risk management and compliance controls for the platform. Lead, coach and develop platform and engineering ...

value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead … business stakeholders to align platform priorities with organisational needs. Ensure platform stability, performance, security and availability across all ServiceNow services. Oversee third-party vendors, service providers and platform-related budgets. Establish strong governance, risk management and compliance controls for the platform. Lead, coach and develop platform and engineering ...

Product Lead ensures solutions remain secure, compliant, scalable and aligned to enterprise standards. The role combines strategic product ownership with operational accountability, ensuring excellent service performance while driving continuous improvement, automation and process transformation. The Product Lead provides leadership to a multidisciplinary team of analysts and specialists and serves … reduce complexity and improve maintainability. Lead, coach and develop Product Analysts and Associate Product Analysts within the capability area. About you Ensure reliable service performance, availability, adoption and customer satisfaction across the capability area. Prioritise and govern the capability backlog, balancing business value, operational needs, risk, compliance and technical ...

Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS. Proficient in CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality. Excellent communication and problem-solving skills. Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/… release process for the team in promoting code to appropriate environments and monitor the promotion of such code to align with the Configuration Management Plan. Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool. Participate in all work product review sessions ...

lead a small team of engineers delivering and supporting secure IT systems for one of our key customer contracts. This isnt a traditional service-management role. Youll combine technical leadership, people management and hands-on engineering, taking ownership of delivery while remaining close enough to the technology … line support capability Experience with system design, integration and implementation Experience leading, mentoring or providing technical direction to other engineers Strong customer and stakeholder management skills Ability to prioritise technical work and make sound decisions around risk, security and delivery Willingness and eligibility to undertake Developed Vetting (DV) longer ...

repositories. Producing reports on project progress, risks, issues and change activity. Managing RAID logs and ensuring actions are followed through to completion. Supporting change management processes and governance approvals. Coordinating onboarding, access requests and approval processes. Acting as a key liaison between clients, internal delivery teams and suppliers. Supporting … service transition and operational readiness activities. Assisting with compliance, information governance and security assurance requirements. Producing stakeholder updates, meeting notes and project reporting packs. We need a candidate with: Experience supporting projects, programmes or operational delivery activities. Strong organisational skills with excellent attention to detail. Experience maintaining project documentation ...

high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have … automate manual processes and reduce operational effort. Work collaboratively with engineers and stakeholders to deliver technical solutions. Contribute to incident, problem and change management activities. Research and evaluate new technologies, tools and approaches that could improve platform capabilities. Utilise AI-assisted engineering tools to improve productivity, automation and operational ...

critical services from the Primary Network Control Centre (PNCC). As part of a specialist team, you'll take ownership of end-to-end service delivery across secure and non-secure environments, resolving complex challenges and ensuring exceptional service for our customers.**The successful candidate must be eligible … ## **What you’ll be doing*** Provide 2nd and 3rd line support for secure voice services, ensuring high levels of availability and performance.* Manage service provisioning, incidents, faults, problems and change implementation across complex voice networks.* Proactively monitor and troubleshoot secure customer environments, resolving issues before they impact service. ...

month Maintaining and supporting the backup and storage solution, providing timely updates to the Operations Lead Carrying out planned activities through a Change Management process Monitoring the system using Event Management tooling and responding to incidents through the Incident process Triaging incidents and escalating through the Service Management team Carrying out readiness assessments for new releases entering service from the Engineering team Producing and maintaining documentation such as work instructions and patching schedules Key Experience Required UK Sole National with active DV Clearance Storage solutions experience, for example Dell Avamar and Data Domain Public ...

bring the same level of security capability, expertise and discipline to organisations that are often underserved by traditional providers. Our Managed Detection and Response service is a key part of that mission. We are now looking for a SOC Manager to lead the day-to-day operation and development … Role As SOC Manager, you will be accountable for the day-to-day delivery and continuous improvement of CyPro's Managed Detection and Response service across a portfolio of clients. You will lead a small but growing team SOC Analysts and Senior SOC Analysts, maintain operational quality ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight Manage and optimize engineer scheduling … Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with service management systems (CASH desirable) Strong analytical ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

that underpin the end-user digital experience, ensuring these services are secure, resilient, supportable, and continually improved in alignment with University strategy and IT service management best practice. As the senior technical specialist for the Digital Workspace estate, you will help shape and develop the technical roadmap … future direction for end-user operating systems and mobile device management platforms. You will bring strong practical technical and scripting expertise across enterprise operating systems and management platforms, including Windows, macOS, Active Directory, Microsoft Intune, MECM/ECM and Jamf Pro, to engineer, maintain, and automate digital workspace ...

ensuring projects are delivered on time, within budget, and to the highest quality standards. This role requires a strong blend of leadership, stakeholder management, governance, and delivery expertise. The Delivery Lead will act as the key point of coordination between business stakeholders, technology teams, third-party suppliers, and senior … metrics and KPIs, identifying opportunities for continuous improvement. Manage resource allocation and capacity planning to ensure optimal utilisation of project teams. Support financial management activities, including budget tracking, forecasting, and cost control. Coordinate with external vendors and third-party suppliers to ensure successful delivery of contracted services. Lead project ...

Hunter Bond is seeking an experienced professional to own end-to-end service integration and performance management across a portfolio of IT services supplied by multiple providers. The role requires driving cross-supplier collaboration, issue resolution, and governance, ensuring accountability and consistent delivery across regions. The ideal candidate … strong IT Service Management experience in multi-supplier environments, exposure to SIAM or Vendor Management, and excellent communication #J-18808-Ljbffr ...

required. You may be responsible for supervising junior engineers, ensuring they work effectively and safely whilst on site. You will be part of the service/small works commissioning team; therefore, the sharing of technical knowledge with other engineers is encouraged whilst obtaining support from the team when necessary. … Duties & Responsibilities Check emails daily for instructions Responsible for making backups of software and strategy files as required for all sites visited under a service agreement Update the server regularly with backups Responsible for taking electrical LAN maps of site architecture (if applicable) for all sites visited under ...

Wealth Management UK LLP is recruiting for a Service Delivery Analyst on a 12 month fixed-term contract in London. The role focuses on service management, governance and ITIL-aligned practices, with responsibilities spanning CAB leadership, major incidents, and end-to-end lifecycle management. You will … collaborate with the LGT Group and internal teams to improve service quality, drive continual improvements, and ensure audit readiness. #J-18808-Ljbffr ...

Customer Service Manager Guildford- Free Parking £45K - £55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively … looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : This role will be based in Leeds Valley - Hybrid Working … Principal Consultant PM to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : This role will be based in Leeds Valley - Hybrid Working … Principal Consultant – PM to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

Analyst will include: Administering and maintaining server Managing backups Supporting Microsoft 365, Active Directory Managing application configuration Troubleshooting application issues Managing incidents, service requests, problems and changes in line with ITIL principles. Maintaining SLA performance Maintaining accurate IT asset and configuration records. Ensuring incidents and changes are fully documented … appropriately managed. Providing a professional and customer-focused IT support service across the site. Supporting validated and regulated computer systems throughout their lifecycle. Participating in user requirements gathering, risk assessments, validation planning and test execution. Maintaining documentation Supporting internal and external audits and regulatory inspections Ensuring data integrity, system ...

Your Impact The Workplace Specialist supports digital workplace services across an assigned hub, acting as a key support point for business escalations and onsite service delivery. The role provides hands-on support and guidance for on-premise tooling, software, infrastructure, and end-user computing environments, including AV and specialist … site-based infrastructure such as rig machinery. Working closely with third-party support teams, the postholder delivers a unified frontline service to the business and supports the onsite delivery of Digital Solutions (DS) operational projects. The role ensures that site-based services are delivered consistently, governed effectively, and aligned ...

strategy. We're looking for someone with: Experience leading and developing a small IT teamA background working in fast-paced, hands-on environmentsStrong IT service management and ITIL experienceIT project management and delivery experienceGood understanding of end-user computing, networking, vendors and securityExcellent stakeholder management ...