926 to 950 of 1,382 Service Management Jobs in England

experience, and the ability to collaborate effectively with global stakeholders across Finance and IT organizations. Key ResponsibilitiesSAP Production SupportProvide Level 2/Level 3 service desk support for the SAP PR1 environment, ensuring timely resolution of incidents, defects, and service requests. Perform root cause analysis and implement sustainable … with ABAP developers, integration teams, and business stakeholders to ensure successful delivery of enhancements. Ensure compliance with SAP best practices, governance standards, and change management processes. Integration SupportSupport and maintain integrations between SAP PR1 and other financial solutions within the Thermo Fisher ecosystem. Troubleshoot interface issues and coordinate with ...

successful implementation, maintenance, security, and ongoing development of our digital systems. From system set-up and configuration to testing, reporting, user access management, and issue resolution, you'll ensure our systems remain reliable, secure, and fit for purpose. Working collaboratively with colleagues across IT, HR, Payroll, Finance, Business Insight … problem-solving skills, with the ability to investigate system issues, identify root causes, and help implement practical solutions. Understanding of change control and service desk processes. Strong communication skills, with the ability to explain system processes clearly to different audiences. Ability to work collaboratively and build positive relationships with ...

platforms, tools, and processes across EMEA. Provide technical leadership across enterprise networking, Wi‐Fi, and firewall technologies. Establish and maintain infrastructure standards, governance, and service excellence. Improve security, resilience, performance, and cost efficiency across the infrastructure estate. Support strategic initiatives including cloud adoption, disaster recovery, and infrastructure modernisation. Evaluate … ideally Palo Alto Networks Experience delivering infrastructure standardisation and transformation programmes. Strong understanding of hybrid cloud environments and modern infrastructure operations. Knowledge of ITIL service management principles and operational best practice. Experience managing vendors, budgets, and service performance. Excellent communication, stakeholder management, and change leadership skills. ...

Lead Engineer to join them on a permanent basis. In this role you will take responsibility or the strategic direction, lifecycle management and ongoing performance of our Product Lifecycle Management (PLM) systems. Responsibilities: Support and drive the effective use of PLM systems across the business. Take technical ownership … operational support. Identify, assess and manage technical and operational risks associated with PLM solutions. Manage third-party suppliers and Group IT resources, ensuring agreed Service Level Agreements (SLAs) are achieved or exceeded. Support User Acceptance Testing (UAT) and successful business deployment of new releases. Contribute to budget management ...

Wealth Management UK LLP in London is seeking a Service Delivery Analyst on a 12-month FTC to lead ITIL-aligned service management and governance. You will chair the Change Advisory Board, act as Major Incident Manager when required, and drive process improvements across incident, problem … change and access management. You will collaborate with the LGT Group to streamline operations, support audits, and enhance service quality for internal and external stakeholders. #J-18808-Ljbffr ...

enjoys solving problems, working collaboratively and making a tangible impact on reducing cyber risk. You'll take ownership of vulnerability remediation and patch management activities, working closely with Infrastructure, Cyber Security and Operational Support teams to improve cyber resilience, reduce technical debt and enhance security across the business. What … remediation efforts based on risk, exploitability and business impact. Drive the reduction of critical and high-risk vulnerabilities while tackling remediation backlogs. Use vulnerability management tools, including Qualys, to identify, assess and remediate security weaknesses. Validate and test remediation activities to ensure vulnerabilities are effectively resolved. Investigate recurring vulnerabilities ...

ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities.In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values … needs.Knowledge, Skills and Abilities:Proven experience in a Tier II/Tier III support or systems support roleExperience working within an IT helpdesk or service management environmentExperience managing incidents, service requests, and escalations using a ticketing systemStrong troubleshooting skills across Windows desktop and server environmentsExperience managing Active ...

DevOps tooling such as GitlabExperience in use of terraform (or similar cloud native products) to build new data & analytics platform capabilitiesExperience supporting live service within a standard Service Management environmentProven experience leading significant areas of delivery or multiple workstreams to time, cost and quality with minimal supervisionExperience … their professional growth and performance. Approach problem solving pragmatically, collaborating with senior stakeholders to agree actions and a route forward for major delivery or service challenges. You'll need to be perceptive, personable, culturally sensitive and demonstrate a high degree of emotional intelligence. BenefitsAlong with a great company culture ...

maintenance Operational support of platform services (e.g. PAM, PKI, cross‐domain solutions) in live environments Platform administration including patching, upgrades, configuration, and account management Monitoring, alerting, and incident response for platform services Incident and problem management, including troubleshooting and root cause analysis Networking concepts (TCP/… operational tasks (PowerShell, Bash, Python, or similar) Knowledge of cyber security controls and accreditation requirements Experience supporting systems across the engineering lifecycle (transition into service, run, and improvement) Delivery within secure/enterprise/defence environments Desirable: Experience supporting platforms such as CyberArk (PAM), PKI services, or cross-domain ...

maintenance* Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments* Platform administration including patching, upgrades, configuration, and account management* Monitoring, alerting, and incident response for platform services* Incident and problem management, including troubleshooting and root cause analysis* Networking concepts (TCP/… operational tasks (PowerShell, Bash, Python, or similar)* Knowledge of cyber security controls and accreditation requirements* Experience supporting systems across the engineering lifecycle (transition into service, run, and improvement)* Delivery within secure/enterprise/defence environments## ## Desirable:* Experience supporting platforms such as CyberArk (PAM), PKI services, or cross ...

will enjoy problem-solving, building relationships with stakeholders, and finding practical solutions to business challenges. You will have: Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role. Experience supporting ERP systems or other business-critical applications. Strong analytical and troubleshooting skills with the ability … Microsoft Office applications, including Excel, PowerPoint, and SharePoint. Desirable skills include: Experience supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from ...

Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. … however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide ...

efficiently and to the agreed customer requirements.The role also provides second-line incident support, taking ownership of more complex technical issues escalated by the Service Desk. This includes investigating faults, progressing incidents through to resolution, keeping stakeholders informed and coordinating escalation to specialist teams where required.This is a varied … requirements. The successful candidate will therefore combine practical technical ability with a flexible approach, personal ownership and a strong commitment to delivering an excellent service to both internal and external customers.**Delivery & Implementation*** Configure, implement and test software and hardware solutions in line with customer requirements.* Support Project Managers ...

passionate about technology and enjoy helping people? If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you'll be the go-to person for resolving IT issues and keeping our colleagues connected … productive. In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business. This is a hands-on, varied position that blends user support with hardware and software management, system administration, and involvement ...

implementation planning Undertake and document site surveys, technical audits and readiness assessments Support new customer onboarding and technology transitions, ensuring smooth handover to service operations Audit and document client infrastructure and maintain configuration records Develop best-practice documentation, knowledge base articles and technical runbooks Provide solution designs and technical … Mentor and support engineers on complex project deliveries and technical escalations Stay current with industry developments, emerging technologies and vendor certifications Work with account management, pre-sales and service teams to ensure a seamless customer experience Requirements Proven experience in a support, infrastructure or solutions delivery role Excellent ...

Providing technical leadership across AWS platforms, infrastructure, applications and live services. - Defining engineering standards, governance and technical assurance processes. - Leading engineering strategy, roadmaps and service modernisation initiatives. - Owning platform reliability, operational resilience and service performance. - Leading major incident response and supporting critical 24/7 services. - Managing technical … pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management experience. ...

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from … discovery sessions to understand customer processes, pain points, and dependencies Design workflow transformations that complement how the customer operates IT Drive implementation and change management to ensure adoption and operational improvements Secure executive sponsorship and named ownership for each workflow Execute Quarterly Customer Health Reviews Facilitate structured quarterly conversations ...

DescriptionThis is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologiesMentoring of junior team members. Consult with customers … across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutionsExcellent presentation and reporting skills arising from customer facing ...

partners while maintaining strong governance, platform stability, team performance and continuous improvement. This role combines people leadership, technical expertise, data & insights, strategic partner engagement, service development, commercial acumen and cross-functional collaboration. As Head of Marketing Automation you will oversee day-to-day operations whilst driving the strategic development … stakeholder-facing meetings. The ability to translate business and partner requirements into scalable technical and operational solutions. Strong governance, quality assurance and risk-management skills. A proactive approach to innovation, optimisation and continuous improvement. The ability to manage competing priorities, complex projects and business-critical escalations. Strong cross-functional ...

support - it requires ownership of live operational technology, including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … associated platforms, coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident managementTicket prioritisation and queue managementRoot cause analysis (RCA)Service performance and uptimeWork closely with field engineers, maintenance teams, and operational stakeholders to ensure effective resolution of hardware and software issues in live environments. Lead ...

SMBC Group is seeking a Cyber Service Integration Manager to own the first-line service-management framework for Cyber services across EMEA, AD and APAC. You will coordinate regional technology teams, suppliers, and internal teams to present a consolidated view of service performance and risk. … role requires strong ITSM and SIAM expertise, with experience in regulated financial services and stakeholder management at senior levels. #J-18808-Ljbffr ...

Location: Hybrid/Monument St, London EC3R 8AJ, UK job type: Permanent/Full-time Sector and subsector: IT | Project Management Salary: Competitive salary Sagacity is in a major phase of growth and key to this is continuing to meet the change demands of the solutions we deliver … security and migration work. This is a role with real ownership and visibility. You will work directly with our Head of IT, Head of Service Operations, PMO Manager and delivery leads across the business, with the mandate to shape how these processes run – not just administer them. Responsibilities Technical ...

client is a management and technology consultancy. Our Cyber Security Consultants play a critical role in supporting Defence, national security, government and critical national infrastructure organisations and protecting some of the UK's most sensitive and mission-critical systems. Working across complex Defence and MOD programmes, you will help … objectives. Desirable Experience supporting UK Defence, MOD, national security, government or critical national infrastructure organisations. Knowledge of Defence security policies, assurance approaches and risk management methodologies. Experience contributing to security assurance and accreditation activities for secure systems. Familiarity with classified or sensitive environments and associated security controls. Understanding ...

objectives. Desirable Experience supporting UK Defence, MOD, national security, government or critical national infrastructure organisations. Knowledge of Defence security policies, assurance approaches and risk management methodologies. Experience contributing to security assurance and accreditation activities for secure systems. Familiarity with classified or sensitive environments and associated security controls. Understanding … procurement and capability delivery programmes. Beneficial Knowledge Government and industry security frameworks such as HMG Security Policy Framework (SPF), ISO 27001 and NIST. Risk management methodologies and security assurance frameworks. Enterprise and security architecture approaches including TOGAF and SABSA. Cloud security and secure digital transformation programmes. Security operations, vulnerability ...

Infrastructure Architect - Patch Management London - Hybrid Initial 3-month contract £650 - £750 per day | Inside IR35 We're looking for an experienced Infrastructure Architect with strong expertise across patch management, vulnerability remediation and infrastructure automation to support a major programme within a large enterprise environment. You'll help … strategy, improve existing processes and identify opportunities to automate vulnerability remediation across a large enterprise environment. Responsibilities: Define and shape the future-state patch management and automation strategy Review existing patching processes and identify opportunities for improvement Develop technical solutions to improve vulnerability remediation and reduce patch backlogs Define ...