951 to 975 of 1,382 Service Management Jobs in England

security and migration work. This is a role with real ownership and visibility. You will work directly with our Head of IT, Head of Service Operations, PMO Manager and delivery leads across the business, with the mandate to shape how these processes run – not just administer them. Responsibilities Technical … knowledge transfer and peer reviews to contribute to a culture of continuous improvement Competencies & Behaviours Experience and Knowledge 5+ years in project or delivery management, ideally in a consultancy, data or technology services business Proven ownership of change control or equivalent commercial governance processes in a technical environment Service ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

organisation enters the next phase of its development. Northern LGPS is entering an important period of development, creating an FCA authorised investment management company and establishing the leadership, governance and operating capabilities required for the future. As Head of Technology, you’ll have the opportunity to shape how technology … collaboration over several years, Northern LGPS is now entering the next phase of its development. This phase focuses on establishing an FCA authorised investment management company with a dedicated senior leadership team; strengthening governance and creating a clear operating model to support long‐term investment outcomes. For those joining ...

teams have historically operated with autonomy in tooling, frameworks, and processes. As we continue to scale, we must now centralise standards around source code management, vulnerability remediation, technical debt allocation, and risk reporting—without disrupting the pace of business value delivery. The Software Standards Manager acts as the bridge … single, reliable view of remediation progress and risk exposure. This is a highly visible and influential role, combining governance, technical literacy and stakeholder management to ensure our software estate is secure and sustainable. Responsibilities Technical Role Delivery Own and maintain a centralised catalogue of all internally developed applications, including ...

based inPeterboroughand requires3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day-to-day support and driving improvements to business-critical SharePoint … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

generation after generation. It's a purpose that drives everything we do. And you can play your part too join our team as our Service Operations Lead on a 12 month Fixed Term Contract How you'll make a difference Your exceptional leadership capabilities will inspire and empower … lead 6 Service Operations Analysts who alert, monitor and maintain our service health. We're proud of our inclusive culture and you'll preserve and elevate this; inspiring people through authentic role modelling of our behaviours, while deliberately and consistently driving high performance as you coach and nurture ...

React Recruitment Ltd in Colchester is seeking an ambitious Customer Service Manager to lead the customer service team and design modern processes. You will oversee day-to-day operations, mentor staff, and drive CRM/ticketing implementations to support sales through upselling and cross-selling. The role requires … proven leadership in a customer service management position, experience with Microsoft Dynamics/Business Central, export knowledge, and a proactive approach to continuous improvement. #J-18808-Ljbffr ...

Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem management Drive delivery of infrastructure programmes and projects Support technology transformation initiatives and roadmap delivery Manage suppliers … service partners against agreed SLAs Act as the senior escalation point for major incidents Work closely with Architecture, Engineering, Security and Service Operations teams to align priorities and delivery outcomes Essential Experience Strong technical background in enterprise networking and infrastructure Proven experience running large-scale BAU operations ...

solutions. The role will involve working closely with security teams to ensure infrastructure remains secure, compliant and resilient through effective patch management, system hardening, vulnerability remediation and threat protection measures. You will also support backup, replication and disaster recovery processes, ensuring business continuity requirements are met. As part … tools such as SolarWinds. Knowledge of Microsoft operating systems and Microsoft 365 services will be important, as will previous experience working within ITIL aligned service management environments. Excellent problem-solving, analytical and communication skills are essential, along with the ability to work both independently and collaboratively within ...

analytical engineering professional to play a key role in supporting a major asset refresh programme, while helping shape long term sustainment and asset management decisions through engineering data, modelling and analysis. Working across Engineering, Asset Management, Projects and Supply Chain, you'll use real world and theoretical engineering … MTBR assumptions Analysing engineering and asset data to identify trends, risks and opportunities Developing Excel and Power BI models to support engineering, asset management and project decisions Providing analytical support to a major asset refresh programme Supporting spares ranging and scaling activity to optimise spend and reduce supply ...

Cisco Telephony and Video Conferencing projects. Act as an SME for Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration … testing. Provide technical mentoring and knowledge transfer to engineering teams. Work closely with Defence stakeholders and service management teams to support important communications services. Essential Skills 5+ year's experience within Cisco environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) v12.5 Cisco Unity Connection Cisco Jabber Cisco ...

value propositions, and transformation roadmaps. Present ServiceNow solutions to senior stakeholders, both technical and non-technical. Support account planning activities and identify opportunities for service expansion within existing customers. Collaborate with strategic partners, including ServiceNow, to develop joint opportunities.2. Solution Design & Opportunity LeadershipAct as the lead solution designer … models, and target outcomes. Ensure proposed solutions align with ServiceNow best practice, platform capabilities, and customer objectives. Produce high-quality solution documentation, including architectures, service models, implementation plans, and estimates. Work closely with delivery teams to validate assumptions, resource requirements, risks, and dependencies. Support commercial modelling and effort estimation ...

value propositions, and transformation roadmaps. Present ServiceNow solutions to senior stakeholders, both technical and non-technical. Support account planning activities and identify opportunities for service expansion within existing customers. Collaborate with strategic partners, including ServiceNow, to develop joint opportunities. 2. Solution Design & Opportunity Leadership Act as the lead solution … models, and target outcomes. Ensure proposed solutions align with ServiceNow best practice, platform capabilities, and customer objectives. Produce high-quality solution documentation, including architectures, service models, implementation plans, and estimates. Work closely with delivery teams to validate assumptions, resource requirements, risks, and dependencies. Support commercial modelling and effort estimation ...

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Carlisle with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...

through Finance or audit, likely moving into transformation, change or systems environments. You combine strong technical Finance grounding with practical systems experience and change-management capability. You are comfortable undertaking hands‐on systems work while also bringing the judgement, credibility and discipline expected of an experienced Finance Systems practitioner … system-dependent Finance processes, such as ERP/accounting systems, treasury and banking systems, payment solutions, reconciliation platforms, planning tools, reporting tools or service-management platforms Practical understanding of Finance-side systems-control mechanisms and their role in protecting BAU stability, auditability and compliance Experience supporting, assuring ...

through Finance or audit, likely moving into transformation, change or systems environments. You combine strong technical Finance grounding with practical systems experience and change-management capability. You are comfortable undertaking hands-on systems work while also bringing the judgement, credibility and discipline expected of an experienced Finance Systems practitioner … system-dependent Finance processes, such as ERP/accounting systems, treasury and banking systems, payment solutions, reconciliation platforms, planning tools, reporting tools or service-management platforms Practical understanding of Finance-side systems-control mechanisms and their role in protecting BAU stability, auditability and compliance Experience supporting, assuring ...

with the customer's business outcomes. Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs. Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

busy Digital Services team. This role is ideal for someone with experience in IT device deployment, desktop support, endpoint services or IT asset management who enjoys a hands-on technical role supporting end users and delivering high-quality IT services. The Role You'll be responsible for the configuration … Supporting device rollouts, refresh programmes and new starter equipment requests Maintaining accurate asset records and inventory databases Logging, tracking and resolving IT incidents and service requests Supporting users with device setup and troubleshooting Managing stock levels of hardware and peripherals Updating service management and asset tracking systems ...

accounts, primarily using Active Directory/Azure Active Directory Work alongside remote IT team members to provide support and cover where required Manage incidents, service requests and tasks through the IT service-management system, prioritising work according to impact and urgency Maintain accurate technical documentation and knowledge … root causes and implement safe resolutions Good organisational skills, with the ability to prioritise workload according to business impact, urgency, security risk and agreed service levels Excellent communication and interpersonal skills A self-motivated, proactive approach with a willingness to learn and take ownership Desirable Experience Microsoft Intune ...

platform engineering initiatives, establishing architectural standards and operational practices that enable scalable SaaS product delivery. They drive the evolution of developer experience through self-service platforms, GitOps workflows, and comprehensive observability solutions.Leading a team of platform engineers, they mentor technical talent whilst collaborating with stakeholders across the organisation … align platform capabilities with business objectives. The Lead Platform Engineer owns service production reliability, implements DORA and Core 4 metrics for continuous improvement, and ensures compliance with security standards in high-value data environments. They balance strategic cloud platform planning with hands-on technical execution to deliver world-class ...

critical part in maintaining the configuration of IT based processing systems to the optimum operational and test specific standards. Reporting to the Sustainment Service Desk Manager and LMSOC Technical Manager , The Software Configuration Analyst will be responsible for but not limited to supporting, execution and automation of software deployments … production environments, ensuring accurate, timely, and fault-free configuration and software deployments. Monitor mission-critical applications and services, analyse performance trends, investigate service degradation, and troubleshoot application and configuration issues. Support development and integration activities, including defect management, performance trials, system validation, and agile sprint release deployments. Work ...

critical part in maintaining the configuration of IT based processing systems to the optimum operational and test specific standards. Reporting to the Sustainment Service Desk Manager and LMSOC Technical Manager , The Software Configuration Analyst will be responsible for but not limited to supporting, execution and automation of software deployments … production environments, ensuring accurate, timely, and fault-free configuration and software deployments. Monitor mission-critical applications and services, analyse performance trends, investigate service degradation, and troubleshoot application and configuration issues. Support development and integration activities, including defect management, performance trials, system validation, and agile sprint release deployments. Work ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...