176 to 200 of 533 Customer Service Jobs in the South East

experience. You are the primary point of contact for your commercial teams to shape and deliver the digital category strategy, considering a range of KPIs such as revenue, margin, customer growth, conversion and many more. The Role: The Purpose of the Role: Key Responsibilities: Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse … market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Work closely … relevant activity to minimise stockouts and sell through excess inventory. Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based More ❯

apply.* To apply, please email Who are the client? Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth through … and friendly IT support. You'll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk team, you'll ensure smooth IT operations for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What … will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active Directory - password resets, user creation, and account management* Basic troubleshooting skills for hardware, printers, and networking issues* Excellent communication skills and a professional, customer More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win10/… within an SLA driven ITIL environment you will be responsible for managing 2nd line escalated tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You More ❯

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility formaintaining high levels of Customer Service through onsite attendance and remote … technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account … is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and More ❯

focused HubSpot Specialist to lead the configuration, management, and optimisation of our HubSpot platform. You’ll play a key role in ensuring HubSpot effectively supports our Marketing, Sales, and Customer Service teams, driving seamless customer experiences, improving workflows, and supporting overall business performance. Who are we and what do we do? Snap Finance UK is a rapidly … and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at www.snapfinance.co.uk. Reporting to: Existing Customer Marketing Manager Location: Crownhill, Milton Keynes/Hybrid Working (2-3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: CRM Management & Administration Own the day-to-day management & maintenance of HubSpot CRM across all hubs (Marketing, Sales, Service & Operations). Implement and manage user roles, permissions, workflows, properties, lists, views, pipelines, and integrations. Maintain data integrity through regular deduplication, clean-up, and standardisation processes. Ensuring we keep our marketing asset contacts under the agreed purchase levels. Ensure More ❯

QiO Technologies is looking for an ambitious, customer facing, Director of Engineering Services Delivery who will be responsible developing and validating innovative engineering solutions and directing senior development engineers to achieve outstanding customer success. The role requires previous experience in the IoT, Industrial and software sector as well as knowledge across one or multiple vertical industries such as … Manufacturing, Aerospace, Steel, Glass, Oil & Gas. Job Responsibilities - Overall responsibility and accountability for QiO customer service delivery. - Ensure the management of service delivery processes, across key functional areas: 1. Pre-Sales Accelerator 2. Engineering 3. Common Services 4. Project management 5. Data science - Manage a team: performance management and interpersonal communication duties. - Collaborate with senior staff to … meet deliverables timeframe. - Provide regular progress, roadblock, and opportunity reports to senior management. - Ensure customer issues, communications, workshops are planned and managed. - Work with delivery partners and partner ecosystem. Job Requirements Minimum: BSc/BEng in Engineering or Computer Science. Preferred: An advanced degree in Engineering and knowledge of mechanical and/or electrical control systems preferred. 10+years' experience More ❯

ServiceNow Developer Location: UK-Based Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: 60,000 - 70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast … growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data … Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience-Driven Outcomes More ❯

ServiceNow Developer Location: UK-Based | Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: £60,000 - £70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic and fast … growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data … Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience-Driven Outcomes More ❯

In this role you will be reporting into the help desk supervisor and will log, respond, plan and organise the full life cycle of all facilities management work, from customer enquiry to job completion. You will deliver excellent customer service, interpret and manage work orders through their internal system ensuring that SLAs and KPIs are met whilst … and log requests, inputting details into an in-house system, provide tracking and regular updates to the status of the request through to work completion status in line with Service Level Agreements (SLAs). Sort and dispatch calls to engineers or sub-contractors based on the correct skill set, geographical location and service delivery arrangements. Manage workload - replanning … urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand. Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints. Analysis of job history/running reports to avoid duplication. Raise invoices in line with terms. Ad-hoc administration duties as required. Qualifications or Required Experience: Previous experience More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: Applicant must have a full valid UK drivers' licence , own car, and business insurance. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and More ❯

We have an exciting opportunity for a Field Service Engineer covering the South East for one of our clients on a full-time permanent basis. Summary of the Field Service Engineer role Salary: up to £36k plus car etc Location: South East England with travel into Central London Type of Contract: Permanent, Full time Hours: Monday Friday, & third … England so you must be based ideally in the Reading area and be happy to travel into central London at least 3 days per week. Responsibilities of the Field Service Engineer Install, maintain and repair company equipment on client sites Carry out routine inspections and preventative maintenance activities Diagnose & troubleshoot technical issues related to mechanical & electrical systems, including computer … control systems Support with administrative requirements Forge good working relationships with all customers, other engineers and members of the Service Department Requirements for a successful Field Service Engineer Mechanical and Electrical Engineering experience, including fault finding to mechanical component level. Understanding of computer systems and electronic controls is essential. A qualification in mechanical and electrical engineering pis referred More ❯

AV Service Engineer (Crestron/Control 4/Lutron) £40,000 - £45,000 + Flexitime + Office + Site Based + Travel Allowance + Overtime + Progression + Training London Are you an AV service engineer or do you have a Home Systems background and are looking to propel your career within a well-established 'smart home systems … a candidate with a strong AV, BMS or smart systems background, who is ambitious and motivated. CEDIA certified candidates are highly desirable and encouraged to apply. The Role: Field Service Engineering: Respond to AV service callouts, diagnosing, resolving and documenting faults to the client's satisfaction Preventative Maintenance: Conduct regular maintenance visits, followed up by documentation to ensure … systems Installation Support: Assist with site surveys, small AV installations and upgrades, followed up by documentation). Administrative Duties: Manage incoming calls and email requests from clients and update service tickets, time billing, in a timely manner Remote Client After Care: Providing remote troubleshooting, diagnosing, resolving and documenting faults to the client's satisfaction The Person: Experience in servicing More ❯

evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do! Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we'd love to hear from … you! To apply for the role of Sage X3 Support Consultant you must have: 1. Customer support experience in resolving software issues 2. Experience of Sage X3 customer support 3. The right to live and work in the UK on a permanent basis About the role Our client is looking for a dedicated Support Consultant to join their … manage support calls effectively, addressing quick wins and urgent issues as they arise Log and maintain accurate, detailed records for all support interactions from start to finish Advocate for customer satisfaction, contributing to retention and long-term business growth Document root causes and resolutions clearly to support knowledge sharing and future troubleshooting Spot recurring issues and work with the More ❯

evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do! Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we'd love to hear from … you! To apply for the role of Sage X3 Support Consultant you must have: 1. Customer support experience in resolving software issues 2. Experience of Sage X3 customer support 3. The right to live and work in the UK on a permanent basis About the role Our client is looking for a dedicated Support Consultant to join their … manage support calls effectively, addressing quick wins and urgent issues as they arise Log and maintain accurate, detailed records for all support interactions from start to finish Advocate for customer satisfaction, contributing to retention and long-term business growth Document root causes and resolutions clearly to support knowledge sharing and future troubleshooting Spot recurring issues and work with the More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to undertake it. The Support Analysts will form part of the?MDM team, working within our 2nd line service … Keynes?or?Nottingham sites and youll need to be based onsite 5 days per week. These roles are key in assisting with the transition and onboarding of a new customer account, with a view to continuing into BAU once the service goes live. Analysts will manage and support End User Devices as part of the service desk … Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and update mobile support documentation and procedures More ❯

We are working on behalf of a well-established and growing IT services company to recruit an experienced and highly capable Service Desk Engineer . Based in High Wycombe, Buckinghamshire, this is a fantastic opportunity to join a forward-thinking business that values organisation, initiative, and a strong team culture. This role of Service Desk Engineer in High … confident and proactive professional who thrives in a fast-paced environment, enjoys variety, and takes pride in ensuring an office runs smoothly and efficiently. Duties for the role of Service Desk Engineer in High Wycombe, Buckinghamshire include: Provide 1st and 2nd line support for a wide range of IT issues, including hardware, software, networking, and cloud-based services Respond … to support tickets via phone, email, and ticketing systems, ensuring timely resolution and excellent customer service Configure and deploy laptops, desktops, mobile devices, and user accounts Maintain and update system documentation and internal knowledge base Assist with onboarding/offboarding, patch management, and general IT administration Work closely with senior engineers on escalated tickets and small projects What More ❯

of complete, bespoke managed IT, communication, and network security solutions for businesses of all sizes for over 10 years. Due to continued growth and increasing demand from a diverse customer base, we are now looking for a Field Service Engineer to join our expanding team. Job Profile We are seeking a skilled Field Service Engineer with demonstrable … experience in CAT cabling installation, testing and troubleshooting , ideally within IT environment.This is a field-based role that demands strong technical ability, attention to detail and a customer-focused attitude. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites within 1hr of the office. Key Responsibilities Provide onsite technical support, troubleshooting … function of the role Install, configure, and support IT hardware, software, and network systems Collaborate with internal teams to escalate and resolve complex issues quickly and effectively Deliver excellent customer service, ensuring high levels of satisfaction Maintain accurate documentation for all work completed Ensure all systems and services meet SLAs and client expectations Skills & Experience Significant hands-on More ❯

Field Service Engineer - Uninterruptible Power Supplies. Based : Thame, Oxfordshire. ROLE OVERVIEW As a Field Service Engineer, you will play a crucial role in ensuring the reliable operation of critical power systems. Your responsibilities will include commissioning, maintenance, service, and repair activities related to various uninterruptible power supply (UPS) solutions. Working in critical power environments, you will demonstrate … a wide range of businesses, demonstrating excellent communication skills and full ownership of assigned tasks. These tasks will include commissioning and activating newly installed equipment, as well as maintenance, service, and repair activities on different types of UPS system solutions. We provide comprehensive product training to equip you with the necessary skills. As a Field Service Engineer, you … will utilise technical literature, including schematic diagrams, service and maintenance manuals, and installation guidelines. Your goal is to complete tasks to a high standard, following established processes and collaborating effectively within a team environment. Your role will involve technical site analysis to resolve customer issues and perform field service duties related to a variety of electrical distribution More ❯

client is offering an outstanding opportunity for a CX and UX Architect to join their growing digital team to help deliver their design process for change and support new customer focussed initiatives. As a CX and UX Architect you will be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points. Using your knowledge of Design … Thinking methods and techniques, you will work with Customer Data, SMEs and Stakeholders to map out key Customer Engagement, Lead Journeys and Value Streams to help the company better understand the needs of their membership and prospective members The role is working 9am to 5pm Monday to Friday, based in Buckinghamshire and is 4 days WFH and … to £42.000. Main Responsibilities for CX and UX Architect role: Responsible for supporting the Head of Digital and UX Manager in the development and delivery of client experience and customer-led changes to products and services. Act as a trusted advisor, contributing to the Change and Digital strategy by identifying trends, opportunities, and threats of the overall business. Accountable More ❯

individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams to align and enhance service … preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets. Source and specify IT hardware and software, negotiating the best prices and terms. Handle bookings, account documentation, and general administrative tasks efficiently. Problem Solving & Client Advocacy Act as … teams to resolve issues efficiently. Track escalations to resolution and follow up to ensure client satisfaction. Experience & Skills Required Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products, services, and the technology landscape (preferred but not essential). Skills: Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and More ❯

intensive environment. Responsibilities Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex products to solve customer business needs Project budget management including forecasting revenue and billing. Scoping and estimation of effort required for small and medium implementation projects Developing detailed project plans to guide clients … performance to ensure timely delivery Compiling and submitting project status reports to clients, management and other stakeholders Working effectively with relevant stakeholders for efficient project implementation Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is … by working independently on projects Working knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applications Excellent analytical and problem-solving skills SQL Excellent customer relationship and interpersonal skills Ability to work under pressure and make hard decisions required to achieve project objectives Requires strong written and verbal communication skills Ability to independently work More ❯

1st Line Support Technician I am working with a leading technology client is looking for an enthusiastic and capable 1st Line Support Technician to join their expanding service desk team. This is a fantastic opportunity for someone passionate about IT and customer service to grow within a dynamic environment. Responsibilities Act as the first point of contact … for inbound technical support requests Log, manage, and resolve service cases using ITSM tools Maintain high levels of professionalism and service standards Support the development of internal knowledge bases and user guides Expand knowledge across key business IT solutions including Microsoft technologies, networking, virtualisation, backups and more Requirements Minimum 1 year experience in a Managed Service Provider … MSP) environment (preferred) Strong communication skills and a customer-first approach Excellent attention to detail and organisational abilities Willingness to work paid overtime when required A genuine interest in technology and collaborative team culture Package Includes Competitive salary: £27,000-£30,000 Annual bonus of up to 5% 22 days holiday, increasing to 25 days with tenure Company laptop More ❯