76 to 100 of 510 Customer Service Jobs in the South East

Location: London (EC2M 6XB) Salary: £30,000-£35,000 per annum (DOE) Hours:?Monday-Friday (Onsite) 9:00-17:30 About the role:? Are you passionate about providing exceptional customer service and fostering long-term client relationships? We are seeking a customer focussed individual to join our team. In this role, you will be the primary point … expectations are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer service or account management roles Strong interpersonal … positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level of organisational skills with the ability to manage multiple accounts effectively Key responsibilities:? Managing tickets through various systems for day-to-day network requests Placing More ❯

CUSTOMER SERVICES MANAGER Permanent - £60,000p/a - £70,000p/a + benefits Based in Milton Keynes (5 days a week) -Flexibility offered This is a truly fantastic and unique opportunity to join a commercially focused Not For Profit organisation who are looking for a 'hands on' person with exceptional organisation and communication skills to join them as … functions, procedures, policies from scratch and be adaptable to an ever changing landscape in the next 2 years. The role is an exciting project to build and run a customer support function for consumers, retailers, and producers and other stakeholders. Starting in a hands-on, start-up environment, you’ll be responsible for setting up all helpdesk operations – from … designing workflows and choosing tools to building a team The right person will have proven experience in setting up or leading a helpdesk or customer service function. preferably in a start-up, transformation, or project-based context Design and implement the helpdesk structure, workflows, KPIs, and reporting. Select and deploy appropriate customer service and ticketing software. More ❯

our established security team as a Multi-Site Officer covering a number of assignments within Oxfordshire and surrounding areas. You will be required to provide a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times. The successful candidate must have a valid SIA Licence as a minimum. You will … legal requirements Contributing to team effort by accomplishing related results as needed Acting as a first line support to customers and visitors to site, providing a professional and friendly service Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full 5-year … employment or education checkable history Valid frontline SIA licence DS or SG Valid UK Driving Licence with access to a vehicle Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in More ❯

professional to join their expanding team. Their team is passionate, hardworking and fun-loving individuals. They want an individual who has a great work ethic and can deliver outstanding customer service and push beyond customer expectation. They promote training in ITIL and Microsoft qualifications, including study time and resources. The role is a support based role where … apply if you have the following experience: Outsourced IT support (for multiple companies) experience at least 2 years Excellent communication skills (high standard of written and spoken English) Excellent Customer Service skills Must have Technical Support Experience Desktops – all operating systems, Windows 10,11 Active Directory Administration Microsoft Office 365 Administration Exchange Administration Microsoft Office suite iPhones/ More ❯

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our … Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline … security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt More ❯

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our … Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline … security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt More ❯

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on... Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide … responses to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management). Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement. Any exposure to Power BI and SQL is advantageous. Essential Skills Experience … building and running customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written; 2 days per week in Milton Keynes and up to £50k plus package. More ❯

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/… Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline … security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

in London is seeking a Japanese speaking IT Administrative (Quality Control Assistant) to support quality management for 1st and 2nd line IT system support operations. The role involves managing customer support calls and service tickets, ensuring smooth communication between clients, engineers, and external vendors in both Japanese and English. This is an excellent opportunity for a bilingual candidate … with strong administrative and customer service skills who is motivated to work in the IT industry. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship WORK TYPE: Hybrid working available after training/probation VISA SUPPORT: Not available Type: Permanent, full-time Salary: £25k- £28k depending on … engineers, and external vendors Participate in internal quality assurance activities and support ISO27001 & ISO9001 certification maintenance Input invoice data into ERP systems and prepare quotations and purchase orders Manage service desk users (create, update, deactivate accounts) Support training and onboarding of new staff IT Administrative (Quality Control Assistant) Skills & Qualifications Business-level communication skills in both Japanese and English More ❯

grow revenue within existing accounts. Collaborate with sales, marketing, and product teams to tailor proposals and offerings to client needs. Meet or exceed monthly, quarterly, and annual sales targets. Customer Service & Issue Resolution Act as a trusted advisor, addressing account queries and service requests promptly and professionally. Coordinate with internal teams to resolve client issues efficiently, ensuring … Communication Work closely with field sales and business development teams to ensure seamless handover and ongoing account support. Provide insights and feedback to internal teams to inform product and service improvements. Participate in team meetings, training, and professional development activities. Reporting & Administration Maintain accurate CRM records and pipeline updates. Prepare reports on account status, opportunities, risks, and client feedback. … the ability to manage competing priorities. Analytical mindset for performance tracking and data-driven decision-making. Proactive problem-solving approach and commitment to continuous improvement. Team-oriented, collaborative, and customer-focused with a high level of professionalism. Experience & Qualifications Degree or diploma in business, sales, marketing, or related field (or equivalent experience). Previous experience in account management, inside More ❯

where possible presenting a first-time fix to minimise client downtime. The post holder will also be expected to participate in the client call process, answering calls on the Service Desk number, or responding to incidents logged through our portal by end user clients. Benefits: Pension Scheme Managed Health Care Scheme Life Assurance 26 days holiday + bank holidays … promptly and our customers are kept regularly updated in line with team KPI's. * Perform 1st/2nd line diagnostics and resolve when appropriate, record, track and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. * Maintain up to date knowledge of hardware and equipment contracts and … Skills/Previous experience: * Previous experience working in a 1st and/or 2nd line IT Support role. * Working knowledge and experience of using an IT ticketing system * Strong customer-service orientation. * Experience of working in a demanding customer-service focused role * Proven experience of working to tight deadlines * Proven experience of managing multiple priorities * Knowledge More ❯

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Sandy office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. Previous experience working in a customer service environment … Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording information accurately Proficient … operating systems and M365 applications Self-motivated and capable of working on own initiative as well as part of a team Full UK driving license Your Role As a Service Desk Analyst (Level 1) your role will involve: Ensuring Health and Safety procedures are adhered to at all times Participating in a shift rota to cover business core hours More ❯

1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st … Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be … Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under More ❯

1st Line Support Analyst – Social care – Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they’re looking for a proactive and enthusiastic 1st … Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you’ll be doing… As a 1st Line Support Analyst, you’ll be … Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under More ❯

Job Title: 1st Line Support Engineer Salary: £25,000-£27,000 per annum Location: Oxford Industry: Managed Service Provider (MSP) About the Role We are looking for a motivated and customer-focused 1st Line Support Engineer to join our client's growing Managed Service Provider (MSP) team. You'll be the first point of contact for clients … first line of support for client IT queries via phone, email, and ticketing system Troubleshoot hardware, software, and network issues Log, prioritise, and escalate incidents when necessary Provide excellent customer service, keeping clients updated throughout the process Support the onboarding of new users, including account setups and configurations Document solutions and contribute to the internal knowledge base Skills … Office 365, and common desktop applications Basic knowledge of networking concepts (DNS, DHCP, TCP/IP) Strong problem-solving skills and a logical approach to troubleshooting Excellent communication and customer service skills What We Offer £25,000-£27,000 annual salary Exposure to a wide range of IT systems and environments Ongoing training and career development opportunities Supportive More ❯

Trade Floor Support Engineer – 3-month contract – London My Customer is seeking a Trade Floor Support Engineer to join our dynamic team supporting high-performance users, including Traders and VIPs, in a high-pressure financial services setting. As a key member of the IT support team, you will provide hands-on desktop support up to 2nd line for our … Strong technical troubleshooting across Windows, Microsoft 365, and end-user devices Familiarity with bespoke trading applications such as Bloomberg Experience with mobile device management (preferably Microsoft Intune) Proficiency with service desk tools (Avanti, ServiceNow, etc.) Understanding of business priorities and ability to triage support based on impact and urgency Outstanding interpersonal and customer service skills, with the … Engineer Provide 1st and 2nd line desktop support to traders, front-office staff, and VIP users Troubleshoot hardware, software, and bespoke application issues efficiently Manage and resolve incidents using service desk tools (Avanti preferred, ServiceNow and others acceptable) Support Microsoft 365 environment and related technologies Provide meeting room and AV support to ensure high service availability Support and More ❯

Service Desk Administrator Annual Salary: £28,000 - £32,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

Service Desk Administrator Annual Salary: £28,000 - £32,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

IT Service Delivery Manager Global Law Firm – London Hybrid Working – 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be responsible for … IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement … processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you You will have previous experience as a Service Delivery Manager, managing a More ❯

Role: Account Manager Industry: IT Managed Services Location: Manchester (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a … and effective resolutions. * Support contract renewals, negotiate pricing where required, and ensure client retention. * Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

This is an exciting opportunity to join a well-established company with clear progression routes. If you are driven with great communication skills and a willingness to achieve high customer satisfaction levels, then this could be the ideal role for you! Details of this Helpdesk Administrator position include: Act as the first point of contact via telephone and email … for all customer enquiries, accurately recording job details in the IT system. Plan and coordinate engineers’ schedules in line with SLA requirements. Provide support to engineers and the parts dispatch team to ensure smooth operations. Confirm job completion and supply customers with all relevant updates and information. To bag yourself an interview for this role you will have/… be: Solid customer service experience Strong administration experience Strong customer service skills. Excellent communication and interpersonal skills. Time management. Professional telephone etiquette. Organised and methodical. This is a great opportunity for the right candidate to work for a company that really values their employees and where hard work is rewarded! If you want to work for More ❯

Manager, the role will be responsible for providing high quality support of AJ Bell’s trading platform, helping to develop, refine and maintain processes and improvements and providing excellent customer service to the business and our clients. Where appropriate, the role will also be responsible for providing support on incidents that are escalated by the Application Support Manager. … Ensure that documented departmental procedures are kept up to date. Monitoring of production environment (Windows, Linux and IBM System I). Log and manage issues with 3rd parties, ensuring service levels and user updates are maintained. Root cause analysis – identifying underlying root causes for recurring issues. Supporting project work as agreed with the Application Support Manager. Varied involvement in … ordination with users regarding owned change. Providing cover for other team members as required. Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Highlighting potential risks and reporting them to the relevant person. Completing annual objectives and displaying More ❯

you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? And have you worked within an MSP environment? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry … leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a … team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary : £35,000 - £45,000 Location : Redhill (own transport essential More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯