This role is required to provide assistance to the CustomerService team providing front line support through their contact centre operation. Reporting into the Manager, the ideal candidate would be technically minded, and coming from a CustomerService or Contact Centre background. Duties: Maintain and improve … training Acting as point of contact for system related enquiries and faults, providing updates Requirements: Technically minded with experience providing support to users Excellent customerservice skills Experience in working with CRM and communication systems Understanding of Microsoft office tools including Excel, Word, and Outlook Strong communication skills More ❯
This role is required to provide assistance to the CustomerService team providing front line support through their contact centre operation. Reporting into the Manager, the ideal candidate would be technically minded, and coming from a CustomerService or Contact Centre background. Duties: Maintain and improve … training Acting as point of contact for system related enquiries and faults, providing updates Requirements: Technically minded with experience providing support to users Excellent customerservice skills Experience in working with CRM and communication systems Understanding of Microsoft office tools including Excel, Word, and Outlook Strong communication skills More ❯
Banbury, Oxfordshire, United Kingdom Hybrid / WFH Options
Plus One Personnel
Are you currently working within CustomerService and looking for a new career path? Do you have a passion for providing good customer care and achieving your targets? And are you that person who has an excellent telephone manner? Our client is a long-standing and successful … and monthly KPI targets. Key Skills & Experience: Prior experience using a CRM and other office applications (desirable). Previous experience in an office-based customerservice/sales environment. High level of motivation and determination. Good literacy skills. Ability to compose short written reports. Excellent communication skills both … internally and externally. Ability to interact with a wide variety of people and highly communicable. Computer literate. Customerservice skills. Additional Information Monday to Thursday, 8:30am-17:30pm, Friday 8:30am-12:30pm. Hybrid working after training period - Thursday & Friday remote. Ability to increase per annum earnings More ❯
Hook Norton, Oxfordshire, United Kingdom Hybrid / WFH Options
Plus One Recruitment
Are you currently working within CustomerService and looking for a new career path? Do you have a passion for providing good customer care and achieving your targets? And are you that person who has an excellent telephone manner? Our client is a long-standing and successful … and monthly KPI targets. Key Skills & Experience: Prior experience using a CRM and other office applications (desirable). Previous experience in an office-based customerservice/sales environment. High level of motivation and determination. Good literacy skills. Ability to compose short written reports. Excellent communication skills both … internally and externally. Ability to interact with a wide variety of people and highly communicable. Computer literate. Customerservice skills. Additional Information Monday to Thursday, 8:30am-17:30pm, Friday 8:30am-12:30pm. Hybrid working after training period Thursday & Friday remote. Ability to increase per annum earnings More ❯
we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our … through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders … making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in the loop with regular, clear progress updates throughout the More ❯
Maidenhead, England, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our … through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders … making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in the loop with regular, clear progress updates throughout the More ❯
Customer Services Team Leader Location: Cowes, Isle of Wight Salary: 40-49K plus benefits to include: pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service, excellent career opportunities A leading software solutions … company seeks a Customer Services Team Leader to drive world-class support for its global clients. In this role, you'll lead a dedicated team, manage customerservice activities, and continuously improve service quality and internal workflows. You'll also work closely with stakeholders across the … business and guide on escalated customer issues. Key Responsibilities: Lead and develop the Customer Services Team Coordinate support activities and prioritise tasks Monitor KPIs and service levels Drive process improvements Support international customers and projects Requirements: Degree in engineering, software, or related field CustomerserviceMore ❯
Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role is … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, CustomerService, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, CustomerService, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics More ❯
Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role is … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, CustomerService, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, CustomerService, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics More ❯
Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role is … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, CustomerService, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, CustomerService, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics More ❯
Technology Services Manager, 6 months contract, £500-600 per day, London (Hybrid) The Role Our customer a leading Law Firm are hiring for a Service Manager. This role is central to the delivery of Tech support and knowledge of core business applications and business processes across the firm … and hence requires strong leadership capabilities and determination to delivery outstanding customer satisfaction. This person must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. They will manage and be responsible for the Service Desk function with a team comprising … of 26+ analysts (including Service Response (1st line team), Service Delivery (2nd line team), Service Delivery Projects and Hardware & Deployment team. The role ensures day to day service desk targets are being achieved and delivered. The focus will be on customer satisfaction and in delighting More ❯
Technology Services Manager, 6 months contract, £500-600 per day, London (Hybrid) The Role Our customer a leading Law Firm are hiring for a Service Manager. This role is central to the delivery of Tech support and knowledge of core business applications and business processes across the firm … and hence requires strong leadership capabilities and determination to delivery outstanding customer satisfaction. This person must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. They will manage and be responsible for the Service Desk function with a team comprising … of 26+ analysts (including Service Response (1st line team), Service Delivery (2nd line team), Service Delivery Projects and Hardware & Deployment team. The role ensures day to day service desk targets are being achieved and delivered. The focus will be on customer satisfaction and in delighting More ❯
identity is paramount. Join the team that is ensuring one person-one identity. Responsibilities BASIC PURPOSE IDEMIA's Exton, PA location is seeking a Customer Experience Account Manager to manage multi-million dollar accounts, coordinating all aspects from inception through live production for card personalization and manufacturing. The CX … Account Manager will provide proactive account management, act as a liaison between IDEMIA and customers, and deliver high levels of customerservice to increase client satisfaction by providing accurate information and timely responses. The role involves acting as a customer advocate within IDEMIA, working cross-functionally across … departments to ensure excellent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle inquiries from external clients and internal teams; answer questions and resolve escalated issues. Complete basic client requests and respond promptly, maintaining service level agreements (SLAs). Proactively collaborate with internal partners to meet customer needs. Ensure More ❯
D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of … customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure … and customise D365 CE applications including Sales, CustomerService, Field Service, and Marketing modules Develop and implement workflows, plugins, Power Automate flows, and integrations with other systems Participate in the full software development lifecycle including requirements gathering, design, development, testing, deployment, and support Provide training and support More ❯
skills and the ability to successfully drive sales growth programs and commercial demand creation through their nominated suppliers is fundamental. Combined with a strong customerservice ethic is essential to support the sales organisation with mainly commercial and technical assistance when required and the ability to position supplier … s technology within the customer, sales and technical teams. The role is an active field-based role with significant customer facing visits within the country/region. What the role involves: •Work with line manager on the development of defined and accurate budget and business plans for the … dedicated region •Drive Memory Activities within the dedicated customer base. •Develop, execute and measure strategic customer driven programs locally. •Support the local Memory Demand Creation (CRM) activity with technical resources available and review processes to help ensure that demand creation metrics are achieved. •To be the focal point More ❯
skills and the ability to successfully drive sales growth programs and commercial demand creation through their nominated suppliers is fundamental. Combined with a strong customerservice ethic is essential to support the sales organisation with mainly commercial and technical assistance when required and the ability to position supplier … s technology within the customer, sales and technical teams. The role is an active field-based role with significant customer facing visits within the country/region. What the role involves: •Work with line manager on the development of defined and accurate budget and business plans for the … dedicated region •Drive Memory Activities within the dedicated customer base. •Develop, execute and measure strategic customer driven programs locally. •Support the local Memory Demand Creation (CRM) activity with technical resources available and review processes to help ensure that demand creation metrics are achieved. •To be the focal point More ❯
secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customerservice and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … . Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service … with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs More ❯
secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customerservice and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … . Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service … with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs More ❯
secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customerservice and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … . Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service … with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs More ❯
Job Title Field Service Engineer Oxford/Reading Job Description The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customerservice partners. Would you like the challenge to work both individually and as part of a wider … complex healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by … working pattern. You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Novatech Ltd
thrive in a fast-paced environment? If your answer is yes, then we want to hear from you! A bit about the role: Our Service Delivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device management … solution. We are seeking an additional team member who can respond swiftly and accurately to customer enquiries and support requests, ensuring an outstanding experience every time. You will be the go to person for handling customer queries through chat channels including Slack, ensuring responses are lightning fast and … be a key part of your daily routine. You will form part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales More ❯
Job Title Field Service Engineer IGT Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today, Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before, and while … we need you-to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs. The purpose of this Field Service Engineer role is to support the technical needs of Philips Imaging customers and customerservice partners. Would you like the challenge to … healthcare systems. Diagnosing mechanical, hardware, and software system failures using established procedures and information. Determining the most cost-effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by More ❯
French speaking, customerservice A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated … via phone & email of progress. Essential job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails … managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should More ❯
Job Title Field Service Engineer X-Ray Kent Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before … we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customerservice partners. Would you like the challenge to work … complex healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by More ❯
UPS Engineer/Service Engineer/CustomerService Engineer to join a global critical power company. The UPS Engineer/Service Engineer/CustomerService Engineer will be responsible for commissioning, maintaining, repairing, and occasionally modifying power protection products. The role requires flexibility, as More ❯