76 to 100 of 784 Customer Service Jobs in the South East

skills and the ability to successfully drive sales growth programs and commercial demand creation through their nominated suppliers is fundamental. Combined with a strong customer service ethic is essential to support the sales organisation with mainly commercial and technical assistance when required and the ability to position supplier … s technology within the customer, sales and technical teams. The role is an active field-based role with significant customer facing visits within the country/region. What the role involves: •Work with line manager on the development of defined and accurate budget and business plans for the … dedicated region •Drive Memory Activities within the dedicated customer base. •Develop, execute and measure strategic customer driven programs locally. •Support the local Memory Demand Creation (CRM) activity with technical resources available and review processes to help ensure that demand creation metrics are achieved. •To be the focal point More ❯

skills and the ability to successfully drive sales growth programs and commercial demand creation through their nominated suppliers is fundamental. Combined with a strong customer service ethic is essential to support the sales organisation with mainly commercial and technical assistance when required and the ability to position supplier … s technology within the customer, sales and technical teams. The role is an active field-based role with significant customer facing visits within the country/region. What the role involves: •Work with line manager on the development of defined and accurate budget and business plans for the … dedicated region •Drive Memory Activities within the dedicated customer base. •Develop, execute and measure strategic customer driven programs locally. •Support the local Memory Demand Creation (CRM) activity with technical resources available and review processes to help ensure that demand creation metrics are achieved. •To be the focal point More ❯

secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … . Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service … with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs More ❯

secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … . Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service … with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs More ❯

secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … . Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service … with the ability to provide a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs More ❯

Job Title Field Service Engineer Oxford/Reading Job Description The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider … complex healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by … working pattern. You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated More ❯

thrive in a fast-paced environment? If your answer is yes, then we want to hear from you! A bit about the role: Our Service Delivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device management … solution. We are seeking an additional team member who can respond swiftly and accurately to customer enquiries and support requests, ensuring an outstanding experience every time. You will be the go to person for handling customer queries through chat channels including Slack, ensuring responses are lightning fast and … be a key part of your daily routine. You will form part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales More ❯

Job Title Field Service Engineer IGT Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today, Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before, and while … we need you-to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs. The purpose of this Field Service Engineer role is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to … healthcare systems. Diagnosing mechanical, hardware, and software system failures using established procedures and information. Determining the most cost-effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by More ❯

French speaking, customer service A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated … via phone & email of progress. Essential job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails … managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should More ❯

Job Title Field Service Engineer X-Ray Kent Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before … we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work … complex healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by More ❯

UPS Engineer/Service Engineer/Customer Service Engineer to join a global critical power company. The UPS Engineer/Service Engineer/Customer Service Engineer will be responsible for commissioning, maintaining, repairing, and occasionally modifying power protection products. The role requires flexibility, as More ❯

Your role The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer … maintain cleanliness and safety within the data center. What you ll do Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support … activities, including setup, deinstallation, and documentation of equipment. Ensure compliance with company policies and regulations, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. More ❯

Your role The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer … maintain cleanliness and safety within the data center. What you’ll do Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support … activities, including setup, deinstallation, and documentation of equipment. Ensure compliance with company policies and regulations, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. More ❯

Job Title: Service Delivery Engineer – 24x7 Service Desk – Tier 3 Location: Sittingbourne, Kent Hours: 12-hour shifts – 4 on 4 off (8 till 8 rota) Salary: £35k - £40k (plus benefits) A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in … Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams. If you … the support and installation of a variety of IT and have extensive knowledge and practical experience of the following: Previous experience working in a service desk role, either with a service provider or within a corporate environment Microsoft Desktop & Office Systems Microsoft Server and Virtualisation Technologies Active Directory More ❯

Job Title: Service Delivery Engineer – 24x7 Service Desk – Tier 3 Location: Sittingbourne, Kent Hours: 12-hour shifts – 4 on 4 off (8 till 8 rota) Salary: £35k - £40k (plus benefits) A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in … Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams. If you … the support and installation of a variety of IT and have extensive knowledge and practical experience of the following: Previous experience working in a service desk role, either with a service provider or within a corporate environment Microsoft Desktop & Office Systems Microsoft Server and Virtualisation Technologies Active Directory More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities … through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with … your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system Log deal More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities … through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with … your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system Log deal More ❯

innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯

inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯

Service Delivery Manager Reigate (Hybrid) Job Specification Job title Job title Service Delivery Manager (SDM) - Business South Base location Reigate inTEC brand inTEC brand inTEC BUSINESS Job type Job type Hybrid Hours per week 37.5 Annual leave Annual leave 22 days, increasing with level of service Reports … to Reports to Head of Service Delivery Hello, we are inTEC Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications … that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business. Role Profile The Service Delivery Manager (SDM) is a significantly customer facing role that ensures customers have a local and dedicated point of contact regarding ongoing service More ❯

Customer Success Manager SaaS Milton Keynes Contact Name: James Clarke Telephone: Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves: Evaluating the problem resolution process … product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management). Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established. Any exposure to … Power BI and SQL is advantageous. Minimum requirements include: Experience building and managing customer success teams in a B2B or B2C organization; Excellent understanding of customer service principles; Experience in building learning and development communities for customer engagement; Strong verbal and written communication skills. The role More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to … effectively support and develop the Level 1 Service Reception Team To ensure adequate staffing levels and manage the workload of the teams. To develop a training programme to ensure appropriate levels of knowledge is readily available for the teams. To review, recommend and implement process to increase efficiency and … support and advice relating to calls and other operational issues to the role holders’ immediate teams as well as supporting the rest of the service desk. To work closely with the SDM and other SD TLs to provide an exceptional level of service to both customers and internal More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to … effectively support and develop the Level 1 Service Reception Team To ensure adequate staffing levels and manage the workload of the teams. To develop a training programme to ensure appropriate levels of knowledge is readily available for the teams. To review, recommend and implement process to increase efficiency and … support and advice relating to calls and other operational issues to the role holders’ immediate teams as well as supporting the rest of the service desk. To work closely with the SDM and other SD TLs to provide an exceptional level of service to both customers and internal More ❯

Service Delivery Lead Based in Broxbourne, Hertfordshire Permanent, full-time, 37 hours per week Salary: £44,838 - £49,820 per annum We have a fantastic opportunity for a talented individual with experience in service delivery or operations management to join our established organisation. In this role, youll ensure … our services run smoothly and meet business needs by overseeing service delivery performance, managing KPIs, and planning service strategies. Youll handle day-to-day budget admin, including raising purchase orders while identifying and implementing process improvements to drive efficiency. Youll also work closely with customers, gathering feedback and … and collaborate with stakeholdersinternal teams, contractors, and suppliers to ensure services are delivered effectively and in line with organisational goals. Were looking for a Service Delivery Lead with... - Proven experience in service delivery or operations management. - Demonstrable experience in budget management. - Practical experience in supplier and contract management. More ❯

Field Service Engineer, Laboratory Diagnostic Systems Basic Salary £50,000 Company Car 10% Bonus Healthcare Pension Full Product Training The Role - Field Service Engineer, Laboratory Diagnostic Systems Following expansion, they seek to recruit a technically motivated and customer focused Field Service Engineer responsible for: The service … breakdown repair on a wide range of sophisticated medical and laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Visiting customer sites and providing customers with valuable solutions for troubleshooting Liaising with a whole host of external customer contacts, including laboratory managers and laboratory … technicians from within the NHS and a range of private independent scientific organisations and laboratories Your Background - Field Service Engineer, Laboratory Diagnostic Systems To succeed in this exciting role, you must be able to demonstrate: A competent background as a field service engineer or technical support engineer with More ❯