76 to 100 of 492 Customer Service Jobs in the South East

on experience) + 5% performance bonus Type: Full-time, Permanent About Us We re Cloud2Me a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving … the direct customer, MSP channel and SaaS vendors. We ve grown 40% year-on-year over the last two years, and we re looking for another talented, personable, and ambitious 1st Line Support Technician to join our friendly team in Redhill. The Role As a 1st Line Support Technician, you ll be the first point of contact for our … and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop knowledge base articles and contribute to service improvement projects. Keep clients updated and deliver excellent customer service at every step. What You ll Bring: At least 1 years experience in a 1st Line IT More ❯

Job Title: Service Support Reporting To: Technical Service Manager This position is ideally suited to those with experience of field service work who would prefer an in-house role. You will approximately be 90% in house, 10% out on site (training). Essential Qualifications & Skills Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC …/HND or NVQ (Level 2 or above) Previous experience of Electrical fault finding (on site or over the phone) Good customer service communication skills (both written and verbal) Meticulous, accurate and confident (with the ability to close out) Computer literate (Word, Excel – basic level as a minimum) Fluent Spanish speaker (Ideally) Beneficial Qualifications/Skills: Field service … product range, and see the flow of materials from goods in, to assembly (electrical/electronic & mechanical), test (system testing, analysis & fault finding) and despatch. You will accompany experience Service Technician’s on installations, commissions, tests, service and repair visits. In house MRP training from department staff. Other courses as identified and required. Tools & Clothing All necessary tools More ❯

Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining … MS Exchange Deploying software using tools such as SCCM/InTune Demonstrating technical experience with Active Directory/AzureAD/Entra as well as O365 Providing high quality IT customer service to a range of user and VIPs Managing your own workload, prioritising issues and updating tickets/documentation You may have been working as a 1st or … 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, InTune/Endpoint More ❯

by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic. As part of Cubic's Customer Service organization, the System Support team are responsible for the resolution of technical incidents and faults escalated internally or from customers through Cubic's Global Operations Centre (GOC … to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers. Job Details: Job Summary: As part of Cubic's Customer Service organization, the System Support team are responsible for the resolution of … to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers. Essential Job Duties and Responsibilities: Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from More ❯

you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is … over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute … Day Responsibilities Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary. Develop strong working relationships with customers and third-party partners. Contribute to More ❯

Customer Support Specialist (Software) Hybrid (Sevenoaks) We're looking for a proactive, people-focused Customer Support Specialist to help our users get real value from our software. You'll be the first point of contact for customers, solving issues, guiding new users, and feeding back insights that shape our product. If you enjoy problem-solving, learning fast, and … helping people succeed, you'll fit right in. About Us: We're the UK market leader in software for Field Service and Trade companies. Our platform powers scheduling, legal certificates, service reminders, quotes, invoices, and more — giving customers a smooth, efficient digital workflow. As part of the support team, you'll play a key role in ensuring customers … get the most from the product and that their feedback drives continuous improvement. What You'll Do: Handle customer questions via email, chat, and phone. Troubleshoot software issues and guide customers through solutions. Support new users with setup and onboarding. Manage account queries, including subscriptions, billing, and access. Spot recurring issues and recommend improvements to the product or documentation. More ❯

Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. More ❯

Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. More ❯

database admin, server and client O/S, basic network troubleshooting and IIS. Performance • Providing telephone and email support to external customers and colleagues providing an excellent level of service • Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce) • Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a … as required • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base • Documenting software features and business processes for use as knowledge base articles or customer fact sheets • Treating all customers and colleagues with respect … successful track record in application support • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP • A strong knowledge of Microsoft environments and have proficient problem-solving skills • Good customer service skills and confidence on the phone • Enthusiasm for technical challenges • A strong desire to learn and explore new areas of technology • Patient mind for troubleshooting under pressure More ❯

About Cognigy Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly … combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time. Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team. Why you'll love working at Cognigy - our promise to you We empower our people to be successful … including BDRs, Presales support, Marketing, Product, Finance and Leadership Representing Cognigy at trade fairs or events that are customary in the industry Preparing, presenting and conducting demos, presentations and customer meetings Using CRM effectively and consistently to track sales cycles/engagement Growth Potential At Cognigy we are committed to your professional growth. This role offers significant opportunities for More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support … V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception … Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will More ❯

3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support … V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception … Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will More ❯

shift dependent) Contract Type: Permanent, Full-Time Security Clearance Required: SC to start then DV Nationality Restrictions: British Passport with no dual nationality Role Overview We are seeking a customer-focused and enthusiastic End User Compute Engineer to join our Technical Team. This role is ideal for someone with a experienced background across multiple End user compute disciplines & solving … IT issues, strong communication skills, and a collaborative mindset. Youll be working in a dynamic environment supporting conference rooms, laptops, MPS and hardware services. Key Responsibilities Deliver high-quality customer service and maintain communication throughout incident lifecycles Manage refurbishment and deployment of PCs across AWE sites Provide support for conference room setups with advanced AV equipment Perform software … under pressure Support out-of-hours work as required (overtime available) Familiarisation of asset management lifecycle MPS break fix Essential Skills & Qualifications Strong verbal and written communication skills. Excellent customer service orientation. Solid understanding of EUS support models and best practices. Experience with HP/Lenovo/Dell desktop/laptop hardware break/fix. Service Now More ❯

Partnership At The Letting Partnership, we're the backbone for letting agents across the UK, providing crucial support in client money protection. Our stellar reputation is built on exceptional customer service, dedication, and expertise. Over the past two years, our client base has tripled, and we're gearing up for even more growth. We are seeking a skilled … Azure AD Join, Intune, and device compliance policies. Escalate complex issues to higher-level support or infrastructure teams as needed. Ensure timely resolution of IT tickets and provide excellent customer service to internal users. Participate in system upgrades, migrations, and security improvements. Support the onboarding/offboarding process for employees, including hardware setup and account provisioning. Requirements At More ❯

than 250 colleagues working in a hybrid environment. Technology includes Windows laptops, M365 applications (Outlook, Teams, SharePoint), and AV-equipped meeting rooms. The IT Operations Apprentice, based in the service desk, will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. This role is ideal for someone … with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop IT skills. Apprenticeship Overview During this apprenticeship, you will follow a fully supported training programme with Learn Tech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communications Technician More ❯

Role: IT Support Analyst Location: Hampstead, North London/Remote Working Salary: Up to 35k Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Service & Monitoring About us: Group Nexus is an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to … home environments. We understand that the success of our business relies upon the satisfaction of our clients and as a result, we strive to provide them with the highest service levels at all times. With a recent multi-million pound investment in digital technology and IT infrastructure, we are uniquely positioned within our sector and are able to offer … strategy. Key Objectives & Responsibilities: Walking users through the functions and back-end operations of the NexusPlatform Helping the development teams in understanding the upgrade or update requests based on customer feedback that will improve the user experience Monitoring and responding effectively and quickly to requests received via the IT helpdesk and creating training materials with screenshots for customers Providing More ❯

1st Line Support –Hybrid - London VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful 1st Line Support will have solid previous experience in IT Support within a MAC environment and will be committed to delivering excellent … customer service. The role: This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as the end user, so communication skills and a focus on customer service is paramount. Key … skills & responsibilities for the First Line Support: 1st Line//Customer Support – in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT Support with internal users Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract IR35 status: Inside More ❯

while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication , and sharpening your people skills in Customer Service Fundamentals , this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through tech, and take the first … and access to own car Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude ?? Your Training with Baltic This apprenticeship is more than just a qualification its your launchpad into the … IT world. Youll complete: AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your CV! Once received, youll be invited to a friendly chat with More ❯

while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication , and sharpening your people skills in Customer Service Fundamentals , this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through tech, and take the first … and access to own car Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude ?? Your Training with Baltic This apprenticeship is more than just a qualification its your launchpad into the … IT world. Youll complete: AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your CV! Once received, youll be invited to a friendly chat with More ❯

is responsible for the day-to-day support of all systems and infrastructure used by our end users. The ideal candidate will have a bright personality, and an exceptional customer service mindset. Responsibilities: Resolves hardware and connectivity problems as they arise, escalating issues within the team when appropriate Configures, deploys and supports physical and virtual computers and network … with AWS, and Azure Basic knowledge of network infrastructure protocols; switches, routers, AD Ability to work with all levels of staff within and outside of IT/organization Exceptional customer service mindset Wear multiple hats and be willing to go the extra mile The tech stack that we use is: Fortinet/Forticloud (Firewalls) Aruba (switches/APs More ❯

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line … setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office … and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car More ❯

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You’ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems — with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line … setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office … and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car More ❯

while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication , and sharpening your people skills in Customer Service Fundamentals , this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through tech, and take the first … and access to own car Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude  Your Training with Baltic This apprenticeship is more than just a qualification - it's your launchpad into … the IT world. You'll complete: AZ-900 Azure Fundamentals - a foundational cloud computing certification Confident Communication - develop self-awareness, body language, and digital presence Customer Service Fundamentals - learn how to understand user needs, resolve conflict, and build professional relationships  Ready to Apply? Click "Apply" and send us your CV! Once received, you'll be invited to a More ❯