1,801 to 1,825 of 2,032 Customer Service Jobs in the UK excluding London

Customer Delivery Manager - Hybrid Working - £45,000 p/a - London Christopher Ali are recruiting on behalf of a fast growing technology business working with a range of High Street brands, collecting data for them and providing insights to support their decision making. The Role: As a Customer Delivery Manager, your role is to delight key clients with … community to complete them Skills and Experience: Excellent IT literacy, with strong experience in Microsoft Office, and in particular a high level of competence using Excel. Experience in a customer-facing role, providing support and exceptional customer service. Strong project management and administrative skills, with the ability to balance multiple projects and priorities is a must. Experience within More ❯

volume, fast-paced environment and the successful applicant will be expected to hit the ground running. You will be responsible for: The successful candidate will be responsible for managing customer accounts and undertaking general administrative duties in the credit control team. They will ensure that customers have sufficient credit allocated in the system and that existing customers have settled … monthly accounts in a timely manner. You will be heavily involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to deal with difficult situations. Some of the Credit Controller duties and responsibilities include: Keeping a close watch on debtor account balances and ensuring our Debtor Sales Outstanding (DSO) metric is always within … letters and statements on a weekly basis Dealing with queries and resolving issues as they arise in a timely manner. Dealing with finance related tickets, answering calls and taking customer payments as well as other credit control-related administrative duties. As a member of the wider finance team, you may be asked to help in other areas of finance More ❯

for a Senior Polymer Technologist to be based at our Melton Site in Leicestershire. Job Summary/Purpose: To formulate new polymer compositions and to provide technical support and service to the compounding business (internal and external Customers). A senior role within the R & D/Technical Department which requires that the job holder be able to work … with minimal supervision to lead projects and assignments to conclusion/positive outcome Main Responsibilities: Lead compound development projects to ensure our formulations meet or exceed customer and market requirements (new business opportunities) Formulate effective compound solutions versus specific customer and market needs Provide effective and efficient technical service to support scale up and commercialization Document/… record progress of projects and assignments Establish quality control specifications for new compounds Provide effective and efficient technical support and service to the Operations Team Maintain quality control specifications for existing compounds Reduce loss by assisting in the correction of formulations and processes Support the R & D/Technical Team's efforts on continuous improvement initiatives by providing technical More ❯

1st Line IT Support Engineer - £24,000 - £27,000 DOE - Three Legged Cross Our client is a growing IT and Telecoms Managed Service Provider (MSP) , supporting over 500 active business customers across Dorset and Hampshire. They deliver a full suite of IT and telecoms services—including cloud solutions, VoIP, network infrastructure, cybersecurity, and end-user support—to businesses of … Support Engineer to join their dynamic support desk team. This is an excellent opportunity for someone with a genuine passion for technology, who enjoys solving problems and delivering excellent customer service. This role is open to individuals who may not have formal IT support experience but have a strong interest in computing, a technical mindset, and a customer-first attitude. Full training and ongoing development are provided. Key Responsibilities As a 1st Line Support Engineer, you will be the first point of contact for customer support queries. Your main responsibilities will include: • Providing remote helpdesk support via phone, email, and service portal. • Logging, managing, and resolving support tickets. • Diagnosing and troubleshooting technical issues (hardware, software More ❯

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to produce More ❯

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to produce More ❯

1st Line IT Support Engineer - £24,000 - £27,000 DOE - Three Legged Cross Our client is a growing IT and Telecoms Managed Service Provider (MSP), supporting over 500 active business customers across Dorset and Hampshire. They deliver a full suite of IT and telecoms services—including cloud solutions, VoIP, network infrastructure, cybersecurity, and end-user support—to businesses of … Support Engineer to join their dynamic support desk team. This is an excellent opportunity for someone with a genuine passion for technology , who enjoys solving problems and delivering excellent customer service. This role is open to individuals who may not have formal IT support experience but have a strong interest in computing , a technical mindset , and a customer-first attitude . Full training and ongoing development are provided. Key Responsibilities As a 1st Line Support Engineer, you will be the first point of contact for customer support queries. Your main responsibilities will include: • Providing remote helpdesk support via phone, email, and service portal. • Logging, managing, and resolving support tickets. • Diagnosing and troubleshooting technical issues (hardware More ❯

our commitment to reducing environmental impact while supporting the full lifecycle of our technology. Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one … of the UK’s most exciting tech success stories. Benefits Gym membership contribution Health Cash Plan Increased annual leave with length of service Free annual leave on your birthday Length of service bonus Flexible working hours Hybrid working Free Will Writing service Life Insurance Wellbeing Days ... And much more More ❯

Field Service Engineer, Electronics, Midlands to 30,000 + car This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brand. Due to growth they are looking for a Field Service Engineer based within the Midlands region and working as part of the Midlands team, this role focuses on … the provision of a high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW. Responsibilities and Duties Provide exceptional service to customers within a designated region Installation of third-party systems and products Carry out hardware … and software modifications/upgrades on existing sited equipment Regular PPM maintenance of existing products Root cause analysis and removal of issues Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours Management and control of spare parts allocated to you and in your region Communication and escalation More ❯

Field Service Engineer, Electronics, Midlands to £30,000 + car This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brand. Due to growth they are looking for a Field Service Engineer based within the Midlands region and working as part of the Midlands team, this role focuses on … the provision of a high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW. Responsibilities and Duties Provide exceptional service to customers within a designated region Installation of third-party systems and products Carry out hardware … and software modifications/upgrades on existing sited equipment Regular PPM maintenance of existing products Root cause analysis and removal of issues Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours Management and control of spare parts allocated to you and in your region Communication and escalation More ❯

I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support to external customers and partners. Answer incoming calls from customers and respond … to inbound communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support … teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up to date on the status of their case. Coordination and direct involvement in operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as More ❯

BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through … to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge … and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within More ❯

Officer Location - East Sussex Hourly Rate - 14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute … to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to … staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build More ❯

Officer Location - East Sussex Hourly Rate - £14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute … to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to … staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build More ❯

Job Description This is a key role in providing essential service plans to our customers and their sites, reacting to various technical faults and planned maintenance of our products. Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to … resolve customer issues as they arise. In this role you will identify faults, repair, test and modify actuators in the field, carry out mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job. This role would suit a determined problem-solver, who More ❯

Birchwell Associates is pleased to be recruiting for an experienced Support Manager to lead a high-performing support team within a growing customer success function. This is an excellent opportunity for a motivated leader with strong ERP knowledge and a commitment to service excellence. About the Role As Support Manager, you will be responsible for day-to-day … team operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in effectively managing their teams … Monitor and report on performance metrics Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of More ❯

times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw/Hybrid Working (1-2 days in the office a week Bradford) Work type: 12-month fixed … exciting opportunity for a Security Governance Risk &Compliance Analyst to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 … bodies Participate in forums (e.g. DWI, NCSC, Local Resilience Forums) Contribute to GRC metrics, KPIs, KRIs, and reporting Align work with business priorities and challenge inefficiencies Take ownership of customer issues and act on feedback Make informed decisions through collaboration and analysis Focus on key priorities and drive continuous improvement Build strong working relationships and support team goals Show More ❯

opportunities for improvement. Test functionality of SAP, databases, and other business system implementations. Develop and implement systems to support new business opportunities. Support, develop, and promote WebTrack and electronic customer/supplier interfaces. Take ownership of newly developed systems through the initial rollout, including training handover to relevant departments. Provide ongoing support and development of existing processes and systems. … work instructions, manuals, and process documentation. Facilitate and lead meetings (Teams, conference calls, face-to-face). Support areas of the business under pressure to maintain high levels of customer service. Participate in special projects as required. Key Skills & Experience: Strong working knowledge of Microsoft Excel. Excellent numerical skills and attention to detail. Ability to produce clear, concise documentation. More ❯

opportunities for improvement. Test functionality of SAP, databases, and other business system implementations. Develop and implement systems to support new business opportunities. Support, develop, and promote WebTrack and electronic customer/supplier interfaces. Take ownership of newly developed systems through the initial rollout, including training handover to relevant departments. Provide ongoing support and development of existing processes and systems. … work instructions, manuals, and process documentation. Facilitate and lead meetings (Teams, conference calls, face-to-face). Support areas of the business under pressure to maintain high levels of customer service. Participate in special projects as required. Key Skills & Experience: Strong working knowledge of Microsoft Excel. Excellent numerical skills and attention to detail. Ability to produce clear, concise documentation. More ❯

As a Customer Services Coordinator, you will be the first point of contact for customers, providing friendly, engaging, and practical advice. You’ll handle enquiries, resolve day-to-day support issues, and deliver training to new and existing customers. This is an exciting opportunity to join a supportive team, develop your skills in digital solutions, and play a key … role in helping organisations get the most from our systems. Key Responsibilities: Provide high-quality customer support via phone, email, live chat, and ticketing system. Respond to enquiries, resolving or escalating issues as appropriate. Maintain and update user and internal documentation. Deliver system training to customers (in person, online, or at our offices). Support ongoing system maintenance and … suggest improvements to internal processes. Communicate best practices and uphold organisational values Essential Experience and Skills: Proven experience delivering excellent customer service. Strong written and verbal communication skills, able to simplify complex information. Excellent interpersonal skills; confident liaising with colleagues and clients at all levels. High level of accuracy and attention to detail. Good IT skills, including Microsoft Office More ❯

Head of Service Delivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key … complete delivery of projects to agreed KPI's * Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business * Identify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfaction * Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is … gained for the business each year * Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions * Determine and implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of More ❯

Head of Service Delivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key … complete delivery of projects to agreed KPI's * Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business * Identify opportunities to improve service delivery processes, systems, and technologies to enhance efficiency and customer satisfaction * Ensure that all regulatory and accreditation requirements are exceeded and that at least one additional award is … gained for the business each year * Identify and mitigate potential risks associated with service delivery, ensuring business continuity and minimising disruptions * Determine and implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of More ❯

O ffice Based 5 Days Monday - Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. My client is the rapidly growing European … that you have both Networking and Infrastructure skills Ideally suited to an experienced Network and Infrastructure Engineer with expertise in cutting-edge solutions and support who is an excellent customer facing communicator. This is an opportunity to become a key member of a high-profile IT Team across the UK and Europe. You MUST have excellent Communication skills & Customer … training. Office Based 5 Days Monday - Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. More ❯

seeking a versatile Support Engineer with some experience in technical support. You should have an interest in technology, the ability to troubleshoot is essential, and a good understanding of customer service. Evaluate and prioritise customer support cases. Build and develop strong customer relationships. Troubleshoot and resolve support queries. Ensure that all SLAs are met. Provide support and … assistance to all Netpremacy staff. Skills Required: Customer focused attitude. Excellent communication skills. Ability to adapt and work with new technologies. Motivation to learn new skills and technology. Good time management skills. Complex problem solving. Desired but not essential (achievable in role): Working knowledge of G Suite Apps and Admin console. G Suite Administrator Certification. The support desk has More ❯

deliver high-quality services people want to use. You will be responsible for the accurate and efficient processing of requests, maintaining precise records, and supporting the coordination of digital service assessments and business case approvals. This includes handling service assessment requests, business case reviews, and general enquiries, as well as assisting in report production and supporting key meetings. … Key Responsibilities Manage communications between requesters and the DTSA for service assessment requests and business case reviews. Set up, compile, and distribute work requests, ensuring a clear audit trail via SharePoint. Accurately update and maintain the Service Assessment Planner and Business Case Tracker. Coordinate outputs from governance meetings. Provide coaching and guidance on processes, procedures, and tools (templates … contacts, next steps). Attend and actively participate in weekly checkpoint meetings with colleagues and stakeholders. Assist with ad-hoc report production. Support cross-team collaboration to deliver excellent customer service. About You - Skills & Requirements Exceptional attention to detail and the ability to work independently. Strong organisational and planning skills with the ability to prioritise tasks effectively. Analytical skills More ❯