201 to 225 of 234 Customer Service Jobs in the West Midlands

employer contribution. Main Duties Creative and innovate with HSBC's data to build and enhance applications, data models, ETL pipelines and provide insight on customer satisfaction. Curious and explore HSBC tooling & Data to improve reporting & insight capabilities. Collaborative across HSBC UK and the wider Analytics Community to leverage the … of Excel, with previous experience of using Power Query and VBA. Understanding of financial services, in particular complaints, Underwriting, Financial Crime, internal controls, and customer service. The preferred base location for this role is Leeds with availability to work the hybrid shift pattern required for this role, i.e. Mon More ❯

a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in … serving our community. We are currently recruiting for Service Manager- Regeneration & Economic Development (Maternity Cover) We're looking for a visionary leader to head our Regeneration and Economic Development service. In this high-impact role, you'll lead major regeneration projects, manage complex stakeholder negotiations, and drive sustainable economic … programmes and issues affecting local government, particularly regeneration and economic development. Skilled in performance and risk management, resource planning, and financial oversight. Knowledge of customer care, equality, health & safety, and local authority procurement procedures. Experience working in multi-agency settings and engaging external stakeholders. Track record of preparing and More ❯

per annum DOE Please Note: Applicants must be authorised to work in the UK We're Enconvo, a fast-growing, customer-centric technology company that thrives on innovation and collaboration. Our culture blends a strong social ethos with a passion for excellence. As part of an expanding European-wide … Role We're on the hunt for a skilled Tier 2 Technical Support Engineer to provide remote support, troubleshoot complex technical issues, and champion customer satisfaction. You'll be the go-to for advanced technical problems, delivering timely, high-quality service within agreed SLAs. Key Responsibilities: Identify root … long-term solutions Troubleshoot and resolve complex Tier 1 escalations Support across software, hardware, and networking platforms Deliver remote cloud-based telephony installations Manage service upgrades and additional customer provisions Offer technical guidance and onboarding for new users Configure and support broadband, routers, Wi-Fi and hosted Voice More ❯

we aim to migrate these efforts to the public cloud, leveraging its elasticity and automation capabilities. The ideal candidate is passionate about technology and customer service. A true problem solver who takes ownership of issues and sees them through to resolution. You should understand diverse customer environments and … be comfortable communicating with security teams, operations, and legal teams. Candidates must possess technical expertise, a customer-first mentality, initiative, and interest in a fast-paced, high-growth environment. As a senior team member, you will support and mentor junior staff and handle multiple projects simultaneously. Extensive travel may … functional teams within the organization. Essential Functions Provide reliable guidance, both technical and non-technical, to help clients restore operations after a disaster. Own customer issues from troubleshooting to resolution or escalation. Identify and escalate urgent issues. Meet or exceed customer expectations regarding response quality, timeliness, and overall More ❯

relevant degree or professional qualification in business, sales, or leadership is desirable. Education or training in manufacturing is beneficial. Experience Strong understanding of B2B service sales processes, particularly in engineered or technical products. Proven track record of success in business development within metal fabrications, construction, defence, automotive, or related … Management Build and maintain strong relationships with key clients, engineers, and contractors. Act as the primary point of contact for major clients, ensuring excellent customer service. Identify and address client needs, providing tailored solutions. Sales and Marketing Lead the sales process for new customers from initial enquiry to contract … bonus. Company car or car allowance. Pension scheme. Health care. Opportunities for professional development. A dynamic and supportive work environment. Onsite parking. Bonus scheme. Service related holiday awards. A collaborative and innovative company culture that values input from a cross-functional team at all levels. Mental health support onsite. More ❯

nominated accounts within a defined geographical region within UK and Ireland. Overall, Purpose of Job Support clients by providing the highest level of technical service to maintain customer confidence in our products and enable EVOCA to achieve sustainable competitive advantage throughout the UK and Ireland. Work closely with … given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports. Maintain good customer relations by presenting a professional, efficient, and helpful service. Assist in the preparation and presentation of technical training courses and exhibitions when required. Provide … A-C GCSE grades with proven skills in electrical/mechanical disciplines Previous experience in fault finding vending equipment and working in a customer facing environment. Required Competencies Technical-Scientific Competence Knowledge of electro/mechanical vending/HoReCa equipment Fault Finding & Correction of vending/HoReCa equipment. Knowledge More ❯

nominated accounts within a defined geographical region within UK and Ireland. Overall, Purpose of Job Support clients by providing the highest level of technical service to maintain customer confidence in our products and enable EVOCA to achieve sustainable competitive advantage throughout the UK and Ireland. Work closely with … given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports. Maintain good customer relations by presenting a professional, efficient, and helpful service. Assist in the preparation and presentation of technical training courses and exhibitions when required. Provide … A-C GCSE grades with proven skills in electrical/mechanical disciplines Previous experience in fault finding vending equipment and working in a customer facing environment. Required Competencies Technical-Scientific Competence Knowledge of electro/mechanical vending/HoReCa equipment Fault Finding & Correction of vending/HoReCa equipment. Knowledge More ❯

challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors-driven by expertise in service design, programme management, engineering, and more. About the role As a key member of our Asset and Engineering Management product team, you'll play … or reports that support data-driven decision-making. Key Accountabilities Work in close partnership with the Technical Product Owner to ensure solutions effectively meet customer and stakeholder requirements. Contribute to the development and continuous improvement of user stories, supporting a consistent and unified approach to agile delivery. Stay up … Manage v8.x. Experienced in Agile methodologies (preferably SCRUM) and effective in cross-functional team environments. Skilled in managing third-party delivery partners, including IBM service providers. Excellent communication skills, with a collaborative and customer-focused approach. Knowledge of Government and MOD environments (desirable), including standards such as JSPs More ❯

Key Objectives Professionally and effectively work with a team of Systems engineers and contractors to ensure tasks are allocated and achieved in accordance with customer requirements and in line with the Company’s values and quality standards Accurately define, and where appropriate, design and maintain innovative production processes to … prioritise team resource efficiently to achieve profitable and timely delivery of contracted outputs Keep aware of project progress intervening where necessary to ensure that customer’s expectations are met and the Company’s reputation and commerciality is maintained Adhere to the Company’s Health and Safety Policy and other … requirements in relation to the office working environment and customer’s sites Ensure the consistent and accurate quotation of Control and Systems engineering hours Adhere to the Company’s commercial contract procedures and documentation Maintain ISO9001 procedures and ensure that all Staff operate within the ISO framework and that More ❯

Key Objectives Professionally and effectively work with a team of Systems engineers and contractors to ensure tasks are allocated and achieved in accordance with customer requirements and in line with the Company’s values and quality standards Accurately define, and where appropriate, design and maintain innovative production processes to … prioritise team resource efficiently to achieve profitable and timely delivery of contracted outputs Keep aware of project progress intervening where necessary to ensure that customer’s expectations are met and the Company’s reputation and commerciality is maintained Adhere to the Company’s Health and Safety Policy and other … requirements in relation to the office working environment and customer’s sites Ensure the consistent and accurate quotation of Control and Systems engineering hours Adhere to the Company’s commercial contract procedures and documentation Maintain ISO9001 procedures and ensure that all Staff operate within the ISO framework and that More ❯

and lease negotiations, valuations and general professional negotiations. Feasibility and development appraisals. Site brokerage and at all times ensuring that high quality standards of service level and professional behaviour are adhered to. Negotiation of disturbance claims following works. Consents for access across third party land for works. Assist in … RICS Qualified with extensive PQE experience in a general practice/infrastructure surveying role with a business development-orientated attitude focused on delivering excellent customer service. Compulsory Purchase experience is desirable although not essential as we have excellent training available through our Infrastructures Academy. You must also be able More ❯

and lease negotiations, valuations and general professional negotiations Feasibility and development appraisals Site brokerage and at all times ensuring that high quality standards of service level and professional behaviour are adhered to Negotiation of disturbance claims following works. Consents for access across third party land for works. Assist in … Surveyor and Registered Valuer ideally with experience gained within the Rural sector alongside a business development-orientated attitude with a focus on delivering excellent customer service. Compulsory Purchase experience desirable although this is not essential as we have excellent training available through our Infrastructures Academy. Rural surveying experience could More ❯

challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors-driven by expertise in service design, programme management, engineering, and more. About the role The Lead Microsoft 365 Developer is responsible for leading both technically and at times, teams … governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. In this position, your work is vital to the business More ❯

not limited to): Efficiently deal with all allocated queries and issues that have been escalated from 1st line support Develop rapport and relationships with service users and key stakeholders within service user organisations Meet SLA targets and be involved in any process improvement discussions Deployment and installation visits … A+, N+, Microsoft MCP, MCSA, MCSE, Network Management & Security BTEC Extended Diploma (Level 3) etc. 2-3 years of experience working within a managed service provider is ESSENTIAL A full and clean driving license for travel to client sites with own transport Happy to travel into the Oldbury office … is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales More ❯

enhance overall efficiency. Your role will involve liaising with staff, managing schedules, and maintaining communication between different teams to optimize workflow and deliver exceptional customer service. Hours: 45 per week (MON-FRI) Requirements Key Responsibilities: Coordinate daily site activities to ensure optimal efficiency and workflow. Maintain accurate records and … retail industry. Strong organisational and multitasking skills. Excellent verbal and written communication abilities. Proficiency in Microsoft Office. A team-oriented mindset combined with a customer-focused approach. Join LSH Auto and contribute to our mission of providing exceptional service and support! Benefits Colleague Referral Scheme (£500 - £1000) A … Purchase Scheme Eye care Vouchers Life Assurance (4 x annual salary) 31 days holiday (including bank holidays), rising to 38 days with length of service Wellbeing Support Company Pension Full uniform provided More ❯

you care about the environment and enjoy being outdoors? Do you enjoy problem solving and going above and beyond to offer the best quality service every time? Do you have a passion for speaking to people? If the answer is 'yes, absolutely!', then this is the role for you … Everything You Need to Know We have a new opportunity to join Severn Trent's Waste Customer Networks team covering the Central Birmingham region . This team is responsible for inspection, maintenance, improvements, and repair of our waste network. The HGV City Flex Operative role involves working in a … two-person team, resolving issues, and providing excellent service to our customers. You'll work within communities, addressing problems like blocked sewers using vacuum, jetting, and blockage clearing equipment. The role involves shift work, including weekends and evenings on a rotating schedule. Responsibilities may include: Carrying out CCTV surveys More ❯

our client base and strengthen relationships with key legal firms. This is your chance to make a real commercial impact in a fast-paced, customer-focused environment. About the Role As a Business Development Consultant, youll be responsible for driving growth within a defined region. Youll work to secure … to meet clients and attend events. Youre an energetic and self-motivated sales professional with a strong understanding of the full sales cycle and customer lifecycle. Your background includes consistent success in hitting and exceeding revenue targets, and youre just as comfortable sourcing new business as you are managing … to qualify prospects and shape your sales approach. Youre collaborative by nature, enjoy sharing insights with your team, and are passionate about delivering exceptional customer service. If you're looking to take ownership of your region, build long-lasting client partnerships, and work with a supportive team in a More ❯

critical infrastructure. The company is known for delivering innovative technology and exceptional service. Role Overview We are seeking a skilled and motivated Electrical Field Service Engineer to join a dynamic and growing team. This role involves the installation, maintenance, and repair of security detection systems at client sites across … the UK and internationally. The ideal candidate will be flexible, technically proficient, and committed to delivering outstanding customer service. Key Responsibilities Install, commission, and maintain electrical and electronic detection equipment at client sites. Diagnose and repair faults in a timely and professional manner. Provide technical support and training to … clients and end-users. Complete service reports and maintain accurate documentation. Ensure compliance with health and safety regulations at all times. Participate in a rotating on-call schedule, including weekend availability . Travel internationally for project deployments and service support as required. Requirements Proven experience in a field More ❯

ll be working with custom Dynamics 365 CRM/CE and Power platform solutions across the technical architecture, development designs and delivery within a customer facing environment. Understand customer's intent and existing architecture and propose a best possible solution to their business problem and processes. Design TDD … Essential Technical Skills: Experience of Dynamics 365 CRM/CE architecture and capabilities at enterprise level. Design and development experience in Dynamics 365 including Customer Service. Experience of Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications, Dataverse, Power Automate). Hands-on experience in building customisation … Dynamics 365/CE customisation. The Benefits: These include very competitive salaries, bonuses, private medical insurance, employee assistance program, income protection cover, death in service cover, group personal pension plan with enhanced employee contributions, flexible working, and majority remote working from home. Plus, some of the best transformation projects More ❯

Team in the implementation of planning requirements; to forecast, monitor and improve the full end to end parcel process (Hub through to delivery to customer) Producing daily reports which contain volume, service level analysis, process and resource requirements for the network Compiling and publishing weekly/monthly reports … consider planning constraints such as Parcel Machine throughputs and performance Hosting daily network conference calls with Managers and Senior Managers across Depot, Field and Customer services, questioning performance and escalating accordingly so that failures are understood and avoided going forwards Skills/Qualifications: Ability to communicate at all levels More ❯

care and support needs. You will have a proven track record of achieving targets, driving growth, evidencing progress through measurable outcomes, and delivering exceptional customer service. Key Responsibilities of the Business Development Manager: Employ a strong customer centric approach to facilitate appropriate referrals and opportunities for growth. Work More ❯

to work for a key client based in Kingswinford. The main purpose of the role will be to : Provide a professional and efficient support service to customers who are experiencing technical difficulties with our products, allowing us to achieve. The main duties will be: Ensure adequate staffing at the … Help Desk and request assistance; to be arranged by the line manager, should this fall below the minimum level. Respond quickly and professionally to customer needs, following through issues and checking the advice given is adequate to provide a solution. Manage the balance of incoming calls, prioritizing them to … ensure quality advice is distributed effectively. Report persistent problems to the line manager to ensure quality standards are being met. Identify customer training needs for personnel using the Help Desk service. Ensure key results are achieved to meet targets and goals agreed by the business. Log all calls onto More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯