tasks are undertaken in compliance with our Test, Release and Deployment Strategy. Person Specification Qualifications Desirable Educated to a degree standard or equivalent experience ITIL v3 or above Knowledge and Skills Essential Proficient use of MS Office applications Analytical, statistical and audit skills Proven system admin skills Ability to communicate more »
as Bachelor’s or University Degree in Education, Business, Management, Project Management, Finance, Business Administration, Communications, Computer Science, Human Resources, or Economics. Certifications: PMP, ITIL, PROSCI, PMI, or other relevant certifications. Skills: o Process redesign and change management principles. o Familiarity with Service Design, Business Change and Agile methodologies and more »
managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes · Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. · Deliver outstanding customer service, perception more »
Plymouth, Devon, United Kingdom Hybrid / WFH Options
Berkeley Square IT Ltd
collaboratively in a team environment. Effective communication and interpersonal skills. Relevant certifications including one of more of: Microsoft Certified (Windows 10, MCP, MCTS, etc.), ITIL v3 Foundation A full UK Driving License will be required for this role If this sounds like you, get in touch! What do you get more »
of managing, strengthening and broadening key client relationships.ISTQB certification or equivalent.Ability to design and implement test automation frameworks.Industry certifications such as Scrum Master, BCS, ITIL, and cloud certifications such as AWS/GCP/Azure among others.Proficiency or experience with a software development language e.g. Java, Python, SQL, HTML.A proven more »
not limited to the above points. Key skills/knowledge: Must be certified Security Cleared or ability to be achieve on application Must be ITIL certified Quantifiable experience of operating in a face paced moving client facing engagement In depth quantifiable knowledge and hands on experience in troubleshooting IT related more »
or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, SharePoint, Azure AD, Mobile support for iOS more »
/11 Microsoft & Office 365 Active Directory/Group Policy MS Exchange/Outlook Intune & MDM Security - Antivirus etc. Network troubleshooting Access Control ITIL If you think that you have the skills and experience, please submit your details...my client is looking to interview straight away for this position. In line more »
Harrow, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
tenancy. Strong project management skills, including experience with methodologies like Prince 2. Excellent communication and organisational skills. Familiarity with IT industry standards such as ITIL, ISO, and Prince 2. My client is offering a competitive salary of up to £68,000 for this position, alongside an excellent benefits package. This more »
A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation more »
and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and Responsibilities: Undertake daily Incident Management of P1 more »
Employment Type: Permanent
Salary: £65000 - £75000/annum (plus company benefits & bonuses)
to deal with a face pace environment and good interaction skills with all levels of the business. Experience Using a ticketing system and following ITIL to manage and close tickets in a timely manner. Windows environment experience such as Windows 10 and Mac OSX (JAMF) experience is also preferred Office more »
identity management tools such as Azure AD/Entra ID, JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused more »
Crawley, England, United Kingdom Hybrid / WFH Options
Better Days Recruitment
learning Excellent communication skills verbal/face to face and written Any training experience would be beneficial Knowledge of Cyber Security A knowledge of ITIL would be an advantage Highly organised Approachable, thoughtful and supportive Please note this role is office based at least four days per week with the more »
drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An more »
of quality and professionalism. • Excellent Time management skills. • Team Player – ability to work as part of the team to deliver operational excellence. • Awareness of ITIL methodologies and best practice. • Previous employment in a similar role. • Ability to show flexibility to help the changing needs of the team. • Adhere to company more »
of quality and professionalism. • Excellent Time management skills. • Team Player – ability to work as part of the team to deliver operational excellence. • Awareness of ITIL methodologies and best practice. • Previous employment in a similar role. • Ability to show flexibility to help the changing needs of the team. • Adhere to company more »
working in a commercial IT Support environment - preferably within a Managed Service Provider. Remote and onsite support experience, ticket management, experience working in an ITIL environment. Office 365 services – experience in all aspects of Microsoft 365 migration and implementation. Intune– including Device Management, Conditional Access Policies and Autopilot. SharePoint Online more »
and external. Familiar with information management practices, system development lifecycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks Track record of influencing technology partners within the context of managed services. Knowledge and understanding of different modelling languages e.g. BPMN, UML, ArchiMate TOGAF more »
in complex environmentsA Data-driven decision-making mindsetExperience executing large production support engagements across applications and infrastructuretechnology stacksStrong policy and process knowledge (e.g. ITIL, Project management) as well as knowledge of a variety of digital technologies to identify risk and compliance issues and drive mitigation, remediation, and compliance activities more »
FTC. Requirements Minimum of 5 years' experience in an IT infrastructure role managing a complex and global IT environment. Experience of working in an ITIL operational process environment and ideally having worked within an ISO 27001 accredited environment or equivalent. In depth working knowledge of a diverse array of Infrastructuremore »
Liverpool University Hospitals NHS Foundation Trust
Qualification or quivalent Project Management (Prince2 or equivalent) Desirable Microsoft Certified Professional/Microsoft Certified Systems Engineer or Equivalent Professional qualification IT InfrastructureLibrary (ITIL) Foundation Certificate Experience Essential Significant NHS IT working experience Extensive exposure to standard IT applications e.g. Windows, Office, SQL, Oracle Project Management experience Staff Management more »
Broad insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. Understanding of various operating models such as project-centric and product-centric and also different types of I&T delivery principles, methodologies and frameworks. more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
application and software development life cycle. An understanding of release and change management. An understanding of Agile and Product-based development. An understanding of ITIL Service Management practices, processes, and procedures. Experience of higher education environments in genera would be beneficial. Experience of research systems specifically would be beneficial. The more »
Docker, Kubernetes, Linux, etc.) Host-based security products (threat detection, mitigations, end-user detection and response, micro-segmentation, zero trust) Experience working within an ITIL environment or structured platform management, particularly change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Technical Design more »