judgement. Be comfortable working to deadlines in an occasionally pressured environment. Experience in digital transformation roles desired but not essential. Understanding of Change Management (ITIL/Prosci qualification preferred). A passion for Cloud technology and desire to keep up to date with industry products and services more »
detail and ability to enforce organisation standards. Ability to evaluate and recommend AV strategies, policies, and procedures. Relevant certifications in AV technology Project management ITIL Foundation certification more »
Bletchley, Milton Keynes, Buckinghamshire, United Kingdom
Acora
management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The ability to communicate effectively verbally and in writing Team Player, willing to help and support others. more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
GEM Partnership
frameworks. * Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. * Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »
Houghton Le Spring, Tyne and Wear, North East, United Kingdom
Gem Partnership
frameworks. * Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. * Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »
Staines, Surrey, United Kingdom Hybrid / WFH Options
Proactive Appointments
with cross-functional teams to deliver exceptional customer service. Key skills & experience • Bachelor's degree in informationtechnology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications • Proven experience in application support, with a track record of troubleshooting and more »
frameworks. • Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. • Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »
like Cyber Essentials Plus, as well as managing network monitoring tools such as N-Central, Zabbix, and Grafana. Familiarity with industry-standard frameworks like ITIL and adept at managing backup solutions such as Veeam and ActiveBackup for Business. Duties & Responsibilities: Collaborates closely with existing infrastructure teams, taking a hands-on more »
release & deployment of any associated service asset. Experience Previous experience working in Agile based environment including DevOps. Strong Customer Service Management experience and skills. ITIL Foundation certification. Strong Change, Release and Service Asset & Configuration Management experience. Strong supplier and stakeholder management skills. Strong communication, influencing and analytical skills. Working knowledge more »
design and deployment experience. MSCE. VMWare VCP. Azure implementation qualifications. Azure PaaS stack and AKS. Windows Server 2019. Strong Azure implementation experience. Knowledge of ITIL Proven track record in managing and integrating IT change programme. KPI development experience in delivering realistic technical service metrics. more »
SDLC (Systems Development Life Cycle) and agile methodologies Experience of a highly regulated IT environment or good documentation culture, including formal change management processes ITIL qualified, or equivalent knowledge gained through work experience Experience operating with outsourced service providers in an international context Experience managing IT projects within a global more »
experience. Proficient in use of delivery and collaboration tools (DevOps, JIRA, Confluence, SharePoint, MS Teams, Skype) Any relevant certification, such as a PRINCE2 foundation, ITIL, BCS, Lean Six Sigma, vendor specific, etc. As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised more »
client facing/customer service skills. Stress Tolerance Self-motivation Full, current driving licence Desirable Oracle Accreditation. SQL Server Accreditation. Postgres Accreditation UNIX scripting ITIL Practitioner. Be technically aware of technology outside your remit. Familiarity with local government back-office applications. Additional Information Additional Information We are proud of the more »
client facing/customer service skills. Stress Tolerance Self-motivation Full, current driving licence Desirable Oracle Accreditation. SQL Server Accreditation. Postgres Accreditation UNIX scripting ITIL Practitioner. Be technically aware of technology outside your remit. Familiarity with local government back-office applications. Additional Information Additional Information We are proud of the more »
Birmingham, West Midlands (County), United Kingdom
NEC Software Solutions
client facing/customer service skills. Stress Tolerance Self-motivation Full, current driving licence Desirable Oracle Accreditation. SQL Server Accreditation. Postgres Accreditation UNIX scripting ITIL Practitioner. Be technically aware of technology outside your remit. Familiarity with local government back-office applications. Additional Information Additional Information We are proud of the more »
London, England, United Kingdom Hybrid / WFH Options
Nephos Technologies
is required Experience of being providing client support (either internal or external) Experience with Nutanix is preferable Experience with hardware installation, racking and stacking. ITIL Training & Certification would be preferable Experience in using Service Management ticketing systems. Good analysis, troubleshooting and fault-finding skills. Good technical aptitude to understand, use more »
Winnersh, England, United Kingdom Hybrid / WFH Options
IDEMIA
technical reports and effectively manage client support. Have good command of english Even better if you have: An experience working with public authority client ITIL certification Benefits · 25 days holiday per year plus bank holidays · Group Personal Pension with employer contributions · Life Assurance · Private health insurance Other employee provisions · Employee more »
a complex technology estate serving digital products to customers and internal usersDemonstrated application of best practices to assess service performance through frameworks such as ITIL, DevOps, SAFe and Site Reliability Engineering Experience implementing reporting and dashboarding capabilities using PowerBI, ServiceNow, Azure DevOps and Confluence Understanding of agile/digital software more »
weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years’ experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong more »
weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong more »
in progress. Proficiency with Cisco LAN/WAN, Security, and Data Centre Networking. Practical experience with routing, switching, and next-gen firewalls. Familiarity with ITIL framework and change control standards. Full UK driver’s license. Desirable: Cisco CCNA/CCNP Security certification. Experience with Palo Alto, F5, and cloud networking. more »
solutions,including Azure Active Directory Cyber security awareness and a logical approach to minimising risk within our technical environment An understanding or certification in ITIL, specifically incident, problem and change management Ability to demonstrate experience of in-depth problem-solving skills and solution based thinking An ability to analyse complex more »
Computacenter, Hatfield Avenue, Hatfield, Hertfordshire, England
COMPUTACENTER (UK) LIMITED
customers. Therefore, you will: Assist the Head of Pre-Sales and International Projects and wider team with requirements gathering, transition preparation, and adoption of ITIL to deliver to contractual agreements Work with Sales, Delivery and other stakeholders to help ensure smooth deliveries, that are on time and to budget Analyse more »
addressing hardware and software issues, using remote support tools wherever possible. You will manage your workload via our IT Service Desk platform based on ITIL principles. You will: Raise incidents, investigate, and follow through to completion, seeking guidance from the IT Systems Administrator when needed. Raise change requests and submit more »
global IT helpdesk strategies, preferably with 8-12 years of experience in a fast-paced global business environment including EMEA or Global multi site. ITIL certification is preferred. Exceptional interpersonal skills with a focus on expedited problem-solving and client experience. Proficiency in supporting Microsoft 365 tools in a hybrid more »
