251 to 275 of 1,067 Service Delivery Jobs

responsibilities Contact Centre Operations Manager Lead day-to-day operations of the Contact Centre, ensuring efficient service delivery across all inbound channels (telephony and digital), and achieving performance, quality, and customer satisfaction targets. Provide strategic oversight of processes, people, and technology, ensuring operations are cost-effective, compliant with … ensuring staff are trained, coached, and empowered to manage routine and complex enquiries, including diagnosing repairs, raising orders, and coordinating appointments. Champion excellent customer service by embedding a culture of accountability, empathy, and professionalism in every resident interaction, including effective resolution of complaints and escalations. Monitor, analyse, and report ...

against agreed outcomes, timelines and benefits Orchestrate complex organisational change, aligning technology, people, processes and governance Ensure cyber resilience, robust data governance and secure service delivery Oversee teams responsible for IT operations, architecture, applications, infrastructure and service delivery Manage significant revenue budgets and capital investment aligned … transformation objectives Build effective relationships across senior leadership, partners and delivery stakeholders Essential Criteria - Candidate Profile: Proven history in Head of IT/Data or IT Director level roles (not Programme Management as a Programme Manager will be appointed separately) Demonstrable experience across both public and private sector environments ...

against agreed outcomes, timelines and benefits Orchestrate complex organisational change, aligning technology, people, processes and governance Ensure cyber resilience, robust data governance and secure service delivery Oversee teams responsible for IT operations, architecture, applications, infrastructure and service delivery Manage significant revenue budgets and capital investment aligned … transformation objectives Build effective relationships across senior leadership, partners and delivery stakeholders Essential Criteria - Candidate Profile: Proven history in Head of IT/Data or IT Director level roles (not Programme Management as a Programme Manager will be appointed separately) Demonstrable experience across both public and private sector environments ...

seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures … closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational ...

help drive meaningful improvements through technology. You will work closely with clients and internal teams to understand operational processes, how the Product platform supports service delivery, and where enhancements can improve workflows and outcomes. The role sits between product, operations, and client engagement, offering exposure to real-world … Services, and Support teams Contribute to product improvement initiatives Develop confidence presenting and demonstrating systems to clients Build knowledge of healthcare workflows, governance, and service delivery Progress into a more senior product or client-facing role over time Skills & Experience Essential Degree in Business, Psychology, History, Technology, Healthcare ...

recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance … Main Duties & Responsibilities Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs). Manage Operational Flow: Oversee the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure ...

慨正橡扯 is seeking a Solution Architect to lead account teams and align business objectives with service delivery across a dynamic environment. You will drive end-to-end solutions, forecast demand with account teams, and oversee budgeting and staffing to meet client needs. The role requires strong leadership, strategic … thinking, and excellent communication across departments to enhance service offerings and customer satisfaction. Travel may be required as projects span multiple accounts. #J-18808-Ljbffr ...

Operations System & Capability, you'll play a mission‐critical role in creating and implementing a strategy for Customer Operations system and capability across Customer Service, Fraud, Verification, Compliance and Shared Services. The role is a senior leadership role pivotal to the ongoing success and transformation of Customer Operations & Customer … ready to take on a mission to optimise our systems and capability landscape, reduce inefficiencies, and embed automation that delivers tangible improvements across our service delivery and customer journeys. This is a hands‐on role where you’ll collaborate with internal teams and external vendors to define ...

Engagement Executive | Network & Security Consultancy | London | £30,000–£45,000 Are you an organised, customer-focused professional looking to build a career across project delivery and customer success in the tech sector? A fast-growing network and security consultancy in Moorgate is hiring a Customer Engagement Executive to join … their team — a varied, client-facing role sitting across project coordination, service delivery, and customer success. The Role You'll work closely with sales, technical, and leadership teams to coordinate client projects, support service reviews, and ensure customers get maximum value from the business's services. ...

trusted partner to government and industry delivering services that create positive social impact and transform lives. Job Description Working closely with the Service Delivery Manager to support and manage new and utilising quality and productivity data to enable professional development in line with the Performance Excellence Framework, experienced … reports are completed to a high standard to achieve the required quality grades, including in relation to accurate spelling and grammar. Support achievement of service delivery KPIs through provision of an effective and efficient Assessment Service Liaise with a range of clinical peers across ...

Siemens Industry Software GmbH is seeking a Director of Global Service Delivery (SD) to lead the end-to-end engineering support for Americas, EMEA, and APAC. You will define the SD strategy, operating model, and performance standards while managing a distributed team across multiple countries. The role focuses … service quality, governance, and continuous improvement. The position requires extensive senior leadership experience, strong English communication, and the ability to drive #J-18808-Ljbffr ...

Zayo network is secure, resilient, cost-effective and compliant while delivering an exceptional environment for employees, customers and operational teams. Working closely with Engineering, Service Assurance, Procurement and Finance, the role drives supplier performance, operational efficiency and continuous improvement across the estate.**Key Responsibilities****Technical Facilities, ISP & ILA Estate … requirements* ISO standards* Environmental legislation* Internal governance policiesAct as the operational owner for facilities-related audits.**Cross Functional Collaboration**Work closely with:* Engineering* Service Delivery* Service Assurance* Procurement* Finance* Legal* Security* Property partners* Customers where requiredSupport network expansion projects and customer deployments.**Key Accountabilities*** Operational availability ...

sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers … exceptional, strategically minded Principal AI Quality Engineer to drive our AI-driven global QA strategy from the front. Reporting to the Global Head of Service Delivery within Technology, you will be the most senior quality voice in the organisation, shaping how quality is engineered across Fourth’s systems ...

will bring to the role The post holder manages a small team of healthcare scientists with some key Responsibilities highlighted below: Responsible for service delivery and operational leadership in Gait Analysis Service; FES Service and technical service for Specialist Rehabilitation such as Wheelchair Service. Line … manage staff and contribute to workforce development and succession planning Responsible for delivery of training in rehabilitation of clinical scientist trainees and engineering apprentices Lead service improvement and efficiency initiatives Responsible for FES equipment and consumables Develops and maintains services in line with national standards and guidelines Integrates ...

staff. Maintain a good working relationship with internal and external stakeholders. Effectively signpost patients to services appropriate to their needs. Contribute to the delivery of proactive and patient-centred care. Take accurate and precise notes during practice meetings. Organise and schedule appointment diaries. Work collaboratively with the wider practice … improve patient care. Great Lumley Surgery continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service ...

growth? Would you like to take ownership of strategic client relationships while helping to develop the wider client engagement function within a growing Managed Service Provider? We are recruiting confidentially for an established technology services business seeking a Senior Technical Account Manager/Virtual CIO. This is a senior … commercial suitability Supporting and coaching colleagues involved in strategic client relationships Maintaining visibility of client priorities, opportunities and upcoming requirements Working closely with technical, service delivery and commercial teams to ensure recommendations are practical and deliverable About You You may already be working as a Virtual CIO, Senior ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

Service Manager - Altrincham - Hybrid £50k + Excellent Benefits An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. … will play a key role in shaping and scaling the organisation's service function. Key Responsibilities Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget. Manage customer escalations, ensuring timely resolution and maintaining high levels ...

ready legal function, with particular emphasis on AI, legal technology and process improvement. Key Responsibilities Lead and develop the Legal Operations strategy, improving legal service delivery, processes and ways of working. Drive the adoption of legal technology, automation and AI-enabled tools across the function. Identify practical … areas such as drafting, research, contract review, knowledge management, matter triage and reporting. Establish scalable processes across matter intake, contracting, workflow management and legal service delivery. Define and track Legal KPIs, management information and performance reporting. Partner with senior stakeholders across Technology, Finance, People and Strategic Projects. Provide senior ...

reporting capabilities and ensure new reporting requirements are embedded into controlled and standardised processes. Build strong relationships with global finance, technology, operations, and outsourced service delivery stakeholders. Influence senior leaders to support process improvements, governance initiatives, and transformation priorities. Lead and develop a global community of process professionals … tools, and reporting solutions. Excellent analytical and data-driven decision-making capabilities. Demonstrated ability to influence senior finance leaders, controllers, technology teams, and outsourced service providers. Proven experience leading teams, process networks, or cross-functional communities within global environments. Strong communication, stakeholder management, and change leadership skills. Desired Experience ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

lifecycle from target-account research and outbound prospecting through discovery, solution positioning, proposal, negotiation and handover. They will work closely with SDRs, Marketing, Solutions, Service Delivery and Customer Success to create sufficient pipeline coverage, forecast accurately and deliver against annual new business targets. Role Objectives Deliver annual … authority and commercial fit. Lead compelling presentations, workshops and proposal meetings tailored to prospect requirements, competitive context and buying-stage maturity. Partner with Solutions, Service Delivery and Customer Success teams to shape achievable solutions, manage implementation expectations and ensure a smooth handover after close. Collaborate with Marketing ...

Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Type of contract: Full-time, Permanent Hours: 40 per week (Monday-Friday, on a shift rota basis between … contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about! Main responsibilities Deliver exceptional customer service and technical support to employees, clients and visitors, ensuring a positive user experience at all times. Act as a key point of contact ...

Join a growing digital services team helping organisations design and deliver human-centred digital services that create real-world impact. As a Senior Service Designer , youll lead strategic service design, working closely with clients, users and multidisciplinary Agile teams to improve existing services and create new propositions. … responsibilities: Lead strategic planning across complex services. Create service blueprints, service maps and value propositions . Lead workshops and facilitate stakeholders towards shared outcomes. Design and improve user-centred services . Translate complex organisational and technical problems into clear solutions. Work closely with Agile teams, clients and senior ...