251 to 275 of 1,572 Service Delivery Jobs

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the … technology in the provision of education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business … performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes More ❯

your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You More ❯

based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve issues related to desktops … customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on … line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense More ❯

Leadership * Define and implement IT operations strategy tailored to the unique challenges of maritime logistics, port terminal operations, and supply chain ecosystems. * Drive operational maturity through standards, policies, and service models aligned with global shipping and trade environments. * Partner with business and operational leaders to anticipate and support digital transformation initiatives across terminals and logistics hubs. Infrastructure & Cloud Management … and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. * Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems … in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain More ❯

secure, high-availability applications in support of NATO operations. Duties & Role Overview Primary Responsibilities: Manage assigned CIS projects and/or individual work packages-particularly within the scope of Service Design and Service Transition-in close collaboration with relevant service/business areas within the Agency and other non-Agency stakeholders across the Alliance. This includes full … internal and external stakeholders, including contractors and NATO organizations, to ensure alignment and collaboration throughout the project lifecycle. Monitor and control project execution activities such as documentation review, testing, delivery, and validation. Support large-scale projects as a contributing team member, assisting the project manager and other team members in relevant tasks. Take initiative in roles such as Test … any necessary pre-deployment training.) Normal office environment, however, there may be need for working in poor weather conditions or occasional travel to austere locations to support project implementation, service delivery, or scientific programmes of work; Possible TDY to other NATO sies within Belgium up to 1 - 2 per month Required Security Clearance: NATO Secret More ❯

fast-paced environment, we want to hear from you! Main duties of the job As IT Operations Manager you'll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point … storage infrastructure, network voice and data services and collaborate with other teams and partner organisations both clinical and administrative working the Trusts. You will be the lead in project delivery and implementation support of key infrastructure in areas and will be responsible for delivering business as usual technical support services for several key areas 24/7 You'll … also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards. Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and More ❯

Department of Homeland Security (DHS) Customs and Border Protection (CBP) or related experience. The ideal candidate will be responsible for all relevant program(s) oversight, resource management, risk management, service delivery, customer relationship management, service operations, and incident management for a large enterprise IT software development, operations and maintenance program environment. This position is contingent on contract … leadership to address high-priority tasks promptly and effectively. Oversee all project management and administrative functions associated with the contract, personnel, onboarding, subcontracts, maintaining accountability for successful execution and delivery of program objectives. Lead a team of senior professionals to deliver exceptional services, ensuring proper resource allocation, team communication, performance management, and reporting. Oversee contractor clearance submissions, PIV card … return on investment for expanded program initiatives beyond the current scope. Work Experience (Required): Must be a Program Manager with at least 10 years of experience in large IT service organizations, including managing client relationships and expectations at the management level. Experience leading highly effective teams in agile software delivery, application modernization, cloud migration and architectural transition experience More ❯

/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience Proficiency with Windows 10, Windows Server, and Active Directory Understanding of ITIL-based service delivery and change management Desirable Skills & Experience RLEVANT EXPERIENCE: Strong customer service across various communication channels Excellent communication, problem-solving, and teamwork skills Ability to manage priorities More ❯

and deliver cloud-based solutions that drive efficiency and strategic value. Lead end-to-end project management for Oracle Fusion Cloud-based implementations, including critical modules such as: Pricing, Service, CRM, Project Accounting, GL, AR/AP, Fixed Assets, Inventory, BOM, Procurement (PO), and Governance Risk Compliance (GRC). Oversee the design, delivery, and optimization of cloud migrations … and enterprise application APIs (SOAP/REST). Technical proficiency with Oracle Forms, Reports, PL/SQL, APEX, and web development tools (HTML, JS, CSS). Knowledge of IT service delivery frameworks: PMP, ITIL, Agile, Waterfall. Strong presentation skills with the ability to translate technical concepts for non-technical stakeholders. Hands-on experience in solution architecture, data migration More ❯

with opportunities for advancement as you gain experience. What You'll Get to Do: We are looking for enthusiastic and driven individuals to fill the role of an Enterprise Service Desk Technician. In this position, you will be the first point of contact for users, providing exceptional technical assistance and ensuring a seamless experience Airmen and Guardians across the … and applications to deliver high-quality, timely support. • Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels. • Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members. • ServiceNow Proficiency: Utilize ServiceNow to … manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes. • Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support. Qualifications: • US Citizenship More ❯

the District technical personnel. Primary escalation POC for after hours and VIP level support requests. Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance. Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed. … Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager. Skills Vmware, Active directory, Windows server, Server administrator, Windows, Windows administration Top Skills Details Vmware,Active directory,Windows server More ❯

F/T on site) Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

F/T on-site) Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

members of personnel from over 80 nations based across its six sites: Heidelberg (Germany), Hinxton near Cambridge (UK), Grenoble (France), Hamburg (Germany), Rome (Italy) and Barcelona (Spain). In service of its world-leading life sciences services, training, and research, EMBL-EBI operates a substantial infrastructure estate, comprising 500PB of raw storage, high bandwidth networks, multiple High Performance Computing … large VMWare presence. The Head of Infrastructure Services leads a multidisciplinary IT team responsible for the operation and evolution of this massive infrastructure. They will build and maintain a service roadmap, adapting to the diverse IT requirements of the scientific teams across EMBL-EBI. This involves building strong internal relationships, both within the IT department and more widely with … now and into the future. The Head of Infrastructure is crucial in ensuring operational excellence, efficiency, and continuous alignment of services with the needs of a dynamic research and service delivery organisation. EMBL-EBI supports hybrid working, and this position requires on-site working for at least 2 days per week. Your role Strategic Leadership Define the team More ❯

a Technical Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to … strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs … with Microsoft Server 2019, Active Directory, Exchange, and virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background More ❯

where everyone can thrive. Main Function The IT Operations Lead is a senior role responsible for overseeing the stability, performance, and security of Lendscape's core IT systems and service delivery operations. This is a key leadership position within the ICT team, combining strategic oversight with technical depth. The role includes managing infrastructure projects, supporting the wider business … with IT solutions, and driving improvements in operations and service reliability. The IT Operations Lead will lead a team of engineers and technicians, supporting their development while ensuring the delivery of high-quality, timely, and secure IT services across the organisation. They will champion best practices, automation, and strong IT governance frameworks (e.g., ITIL), while maintaining a hands … and maintain disaster recovery and business continuity plans. Work closely with stakeholders across the business to understand technology needs and provide effective solutions. Manage vendor relationships, software licensing, and service contracts. Support compliance with internal policies and external regulatory standards (e.g., ISO, GDPR). Collaborate with cybersecurity teams to ensure compliance and secure operations. Contribute to IT budgeting, forecasting More ❯

of additional SE experience may be substituted for a Bachelor's degree. IAT Level 2 CompTIA Security+ CE Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with … with the ability to troubleshoot complex storage issuesbility to work independently and collaboratively in a team-oriented environment Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with More ❯

accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical … and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly More ❯

UK driving license is required Travel: Travel to client sites will be required Company vehicle: N/A, pool vehicles available for client visits Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an Executive Client Technical Consultant . With over 30 years of experience, our … strong relationships with key customers, understanding complex and challenging requirements. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining full awareness of the commercial element of the role. The Executive Client Technical Consultant analyses customer needs, conducts … accounts. Assist in improving client experience using role skills, technologies and technical resources. A senior point of contact for all to refer technical issues or ideas. Interface with all service delivery teams, ensuring clarity of client requirements and assisting with smooth client experience. Where required or appropriate, assist or complete technical delivery. Where required, appropriate or due to More ❯

want to hear from you! The Role We are seeking an experienced Head of Corporate IT to lead and optimise IT operations across the organisation, driving strategic alignment, enhancing service delivery, and managing IT infrastructure across Vix and ICM Mobility. This role will be pivotal in ensuring seamless IT service, supporting business objectives, and maintaining strong collaboration … Proven ability to deliver cost-effective, high-quality IT services through vendor and contract management. Drive Innovation: Familiarity with digital transformation, cloud computing, and emerging technologies. Certifications in IT service management or project management are highly desirable. What's in it for you? Besides the opportunity to work for a global company that is customer and people focused, we More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

and outdoor explorers! Apply your technical skills and experience to create success and help the site supervisor daily with various technical needs that ensure the highest level of guaranteed service to USACE. Some travel may be required. Responsibilities: • Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments. • Assist … servers, storage, network, and telecom outages, projects, and Enterprise Operations issues. • Follow documented processes and procedures and monitor ticketing system, district and divisional incidents and requests, and address local Service Delivery requirements. • Work closely with other support personnel to provide top-tier support to on-site and remote personnel. • Provide expert technical knowledge. • Maintain currency and high level … to work well independently on defined tasks. • Ability to work well as part of a team. Grimmer Technology and Operations, Inc. (GTOi) is a Small Business Administration 8(a), service-disabled veteran, and woman owned small business committed integrating new technologies and transforming initiatives into real-world capabilities for the Department of Defense while providing quality careers for veterans More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Training and Qualifications Essential Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Essential Substantial … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯