251 to 275 of 1,647 Service Delivery Jobs

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: The Head of IT Service Management is a new senior leadership role that has accountability and line management responsibility for the following functions across the business: End User Experience (Service Desk, Desktop Services, Productivity, AV & UC) ITSM Supplier and Licensing … Management Service Delivery Specifically, this role: Delivers an end-to-end view of service performance and customer experience across IT services to Flogas business stakeholders allowing performance and trends to be tracked. Drives operational simplification, continuous service improvement and cost effectiveness, including through adoption and rollout of cloud related technology and tools as part of an … migration strategy. Promotes the use of IT standards to both technical and non-technical customers. Works with peers and the Technology Director to develop and actively promote the IT Service Strategy across the Technology teams and broader business organisation. Key Responsibilities: Leadership and professional development of an internal team Business Relationship Management for IT Services; this role will be More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: The Head of IT Service Management is a new senior leadership role that has accountability and line management responsibility for the following functions across the business: End User Experience (Service Desk, Desktop Services, Productivity, AV & UC) ITSM Supplier and Licensing … Management Service Delivery Specifically, this role: Delivers an end-to-end view of service performance and customer experience across IT services to Flogas business stakeholders allowing performance and trends to be tracked. Drives operational simplification, continuous service improvement and cost effectiveness, including through adoption and rollout of cloud related technology and tools as part of an … migration strategy. Promotes the use of IT standards to both technical and non-technical customers. Works with peers and the Technology Director to develop and actively promote the IT Service Strategy across the Technology teams and broader business organisation. Key Responsibilities: Leadership and professional development of an internal team Business Relationship Management for IT Services; this role will be More ❯

Job summary The Digital Incident and Problem Lead is a critical member of the DDaT service delivery team, primarily responsible for the resilience, continuity, and recovery of all digital services across the Trust and wider health system. A central function of the role is to develop and maintain a robust business continuity framework in line with best practices. … This involves creating the division's business continuity strategy, managing associated risks, and routinely auditing service business continuity plans. They must work closely with application owners, internal teams, and external suppliers to document, maintain, and rigorously test service resilience , identifying vulnerabilities and developing effective solutions to ensure continuous service availability for patients. In addition to strategic planning … reporting and monitoring regime to oversee all plans, tests, incidents, and problems, categorized by type and severity. A key operational duty is the effective co-ordination of Higher Severity Service Incidents , with an imperative focus on reducing or avoiding risks to clinical (patient) safety, security, and information governance. The role demands strong leadership, communication skills, and specialist knowledge in More ❯

Delivery Director Location: Farnborough Clearance Required: DV Role Overview: Leidos UK is seeking an experienced and motivated Delivery Director to lead a high-profile, highly secure critical national infrastructure contract in National Security and Defence (NS&D). The Delivery Director will join the NS&D leadership team, leading and managing the delivery of high-quality … to our government and commercial customers. You will be accountable to the Managing Director of the National Security & Defence Division in Leidos UK for all aspects of programme and service delivery. You will head up a Senior Leadership Team of senior Programme Managers, Technical Experts and Service Delivery professionals to drive the delivery of a service … and Responsibilities: Actively managing the strategy and future pipeline of work with the customer. Close and collaborative engagement with the customer team at all levels to support prioritisation and delivery of the work against critical customer and programmatic milestones. Technical, programmatic and financial management of the service and transformation work supported by and supporting the senior management team. More ❯

infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We’re looking for a proactive and experienced IT Support Manager to join our … team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office in Stevenage on … a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical designs and specifications More ❯

Job summary We are seeking an experienced and strategic Head of Operations to lead the operational delivery of the South West Secure Data Environment (SWSDE) . This regional initiative enables safe, ethical, and trusted access to health and care data for research and innovation across the South West. The postholder will provide senior operational leadership, ensuring that the SWSDE … This position requires an individual with excellent leadership, analytical, and communication skills who can manage sensitive and high-stakes discussions with senior stakeholders while maintaining a calm focus on delivery and service excellence. This is a delivery-focused and people-oriented role. It is suited to someone who thrives in complex environments, enjoys building systems that work … for success. Main duties of the job The post holder will: Provide operational leadership and management of the South West Secure Data Environment (SWSDE), ensuring effective end-to-end delivery of research workflows. Design, implement, and maintain robust operational processes supporting data access, governance, and researcher engagement. Coordinate cross-functional teams responsible for onboarding, data provisioning, governance checks, and More ❯

Project Manager – Service Management Transformation Project Leeds (3 to 5 days onsite per week) 6 Month Contract £500 - £575/day inside IR35 Lorien’s Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process. Key Responsibilities: Lead the end-to-end project workstreams within the Service Management Programme. Develop and execute detailed project plans, timelines, risk assessments, and communication strategies. Coordinate cross … contractual obligations, and ensuring performance. Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed. Requirements: Proven experience managing large-scale IT or Service Management Transformation projects Strong understanding of application development lifecycles, DevOps, and service management. Demonstrated ability to manage multiple stakeholders across business and technical domains. Exceptional communication, negotiation, and More ❯

Project Manager – Service Management Transformation Project Leeds (3 to 5 days onsite per week) 6 Month Contract £500 - £575/day inside IR35 Lorien’s Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process. Key Responsibilities: Lead the end-to-end project workstreams within the Service Management Programme. Develop and execute detailed project plans, timelines, risk assessments, and communication strategies. Coordinate cross … contractual obligations, and ensuring performance. Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed. Requirements: Proven experience managing large-scale IT or Service Management Transformation projects Strong understanding of application development lifecycles, DevOps, and service management. Demonstrated ability to manage multiple stakeholders across business and technical domains. Exceptional communication, negotiation, and More ❯

TEAM The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet's future growth plans and ambitions. I&O Workplace Products are part of the ITSO organisation and aimed at enhancing productivity, communication, and efficiency within … value activities and improving. - Workplace Equipment - IT equipment delivers essential functionalities to the workplace by facilitating all of the above Each Product is accountable for the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet's priorities. JOB PURPOSE The IT Service Assurance Specialist is … responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM More ❯

TEAM The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions. I&O Workplace Products are part of the ITSO organisation and aimed at enhancing productivity, communication, and efficiency within … value activities and improving. - Workplace Equipment – IT equipment delivers essential functionalities to the workplace by facilitating all of the above Each Product is accountable for the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet’s priorities. JOB PURPOSE The IT Service Assurance Specialist is … responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM More ❯

TEAM The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions. I&O Workplace Products are part of the ITSO organisation and aimed at enhancing productivity, communication, and efficiency within … value activities and improving. - Workplace Equipment – IT equipment delivers essential functionalities to the workplace by facilitating all of the above Each Product is accountable for the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet’s priorities. JOB PURPOSE The IT Service Assurance Specialist is … responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM More ❯

TEAM The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions. I&O Workplace Products are part of the ITSO organisation and aimed at enhancing productivity, communication, and efficiency within … value activities and improving. - Workplace Equipment – IT equipment delivers essential functionalities to the workplace by facilitating all of the above Each Product is accountable for the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet’s priorities. JOB PURPOSE The IT Service Assurance Specialist is … responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM More ❯

TEAM The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions. I&O Workplace Products are part of the ITSO organisation and aimed at enhancing productivity, communication, and efficiency within … value activities and improving. - Workplace Equipment – IT equipment delivers essential functionalities to the workplace by facilitating all of the above Each Product is accountable for the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet’s priorities. JOB PURPOSE The IT Service Assurance Specialist is … responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM More ❯

values-driven organisation? Can you transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems and shape strategic decisions, we want … EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the Role: As a Deputy Head of Service for Performance & Quality you will: proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service produce management information, impact analysis, service modelling … customer-focused performance tools monitor service performance & identify risks to support & enable data-driven decision-making & continuous improvement be a key member of a multi-disciplinary network of experts within Victim Support's London Management Team work in partnership with key stakeholders across London's criminal justice system such as the Mayor's Office for Policing and Crime (MOPAC More ❯

Role: Service Operations Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, professional development, and training support Our client, a leading managed IT services provider, is hiring a Service Operations Manager to oversee and run their busy service desk function. This is a hands … on leadership role where you’ll manage a team of service desk analysts and ensure the highest levels of customer satisfaction across all support operations. This is an excellent opportunity for someone from a strong customer service or operations background who’s looking to step into the technology sector, or take on a new challenge leading service delivery in a fast-paced environment. What you’ll do Lead, motivate, and manage the service desk team to deliver outstanding customer support Oversee daily operations, ensuring all tickets are prioritised, escalated, and resolved efficiently Maintain and improve service performance against SLAs and customer expectations Act as a key point of contact for escalations, ensuring timely More ❯

Omagh, County Tyrone RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … the IT and cyber security sector. You will act as the primary liaison between the account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. … The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead and … manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset tracking. More ❯

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. … The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead and … manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset tracking. More ❯

Applications Service Manager (Insurance Applications) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) A leading London Market organisation is seeking an Applications Service Manager to oversee the stability, performance, and support of its core business platforms. This is a hybrid role combining service delivery oversight with technical application knowledge , ideal for someone … The Opportunity You'll take responsibility for a suite of underwriting, claims, and workflow applications integral to day-to-day business operations. The position sits at the junction of service management, vendor coordination, and technical operations, where you'll ensure that incidents are handled efficiently, releases run smoothly, and environments remain secure and reliable. You'll work with a … vendor reporting, and identify improvement opportunities. Act as the escalation point for technical incidents, ensuring root cause accuracy and follow-through on corrective actions. Support audits, DR exercises, and service readiness activities across the application landscape. What We're Looking For Strong background in application operations or service delivery specifically within Insurance Reinsurance or Specialty London Market More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to key customers, maintaining exceptional service and driving continual … their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead on major incidents - coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives, focusing on efficiency and … ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic IT Service Delivery Manager to join their growing team. Reporting to the Director of Customer Success, you'll be responsible for ensuring the smooth delivery of IT services to key customers, maintaining exceptional service and driving continual … their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead on major incidents - coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives, focusing on efficiency and … ISO 20000) and GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with More ❯

Role-Service Desk with VIP experience Mode-5 Days from Moorgate Type-FTE Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expertlevel support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk team within … the SERVICE DESK skill cluster family Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently Act as a point of escalation for complex technical issues and ensure timely resolution Collaborate with crossfunctional IT teams to maintain high service quality and customer satisfaction Monitor and report on service desk … performance metrics to identify areas for improvement Maintain documentation related to service desk procedures and knowledge base articles Support continuous improvement initiatives to enhance service delivery and operational efficiency Roles and Responsibilities Provide expertlevel support for Service Desk operations ensuring adherence to defined processes and SLAs Diagnose troubleshoot and resolve issues related to hardware software and More ❯

Role-Service Desk with VIP experience Mode-5 Days from Moorgate Type-FTE Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expertlevel support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk team within … the SERVICE DESK skill cluster family Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently Act as a point of escalation for complex technical issues and ensure timely resolution Collaborate with crossfunctional IT teams to maintain high service quality and customer satisfaction Monitor and report on service desk … performance metrics to identify areas for improvement Maintain documentation related to service desk procedures and knowledge base articles Support continuous improvement initiatives to enhance service delivery and operational efficiency Roles and Responsibilities Provide expertlevel support for Service Desk operations ensuring adherence to defined processes and SLAs Diagnose troubleshoot and resolve issues related to hardware software and More ❯

Role-Service Desk with VIP experience Mode-5 Days from Moorgate Type-FTE Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expertlevel support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk team within … the SERVICE DESK skill cluster family Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently Act as a point of escalation for complex technical issues and ensure timely resolution Collaborate with crossfunctional IT teams to maintain high service quality and customer satisfaction Monitor and report on service desk … performance metrics to identify areas for improvement Maintain documentation related to service desk procedures and knowledge base articles Support continuous improvement initiatives to enhance service delivery and operational efficiency Roles and Responsibilities Provide expertlevel support for Service Desk operations ensuring adherence to defined processes and SLAs Diagnose troubleshoot and resolve issues related to hardware software and More ❯

Role-Service Desk with VIP experience Mode-5 Days from Moorgate Type-FTE Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expertlevel support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk team within … the SERVICE DESK skill cluster family Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently Act as a point of escalation for complex technical issues and ensure timely resolution Collaborate with crossfunctional IT teams to maintain high service quality and customer satisfaction Monitor and report on service desk … performance metrics to identify areas for improvement Maintain documentation related to service desk procedures and knowledge base articles Support continuous improvement initiatives to enhance service delivery and operational efficiency Roles and Responsibilities Provide expertlevel support for Service Desk operations ensuring adherence to defined processes and SLAs Diagnose troubleshoot and resolve issues related to hardware software and More ❯