251 to 275 of 1,690 Service Delivery Jobs

Office withinthePrimary, Community and Mental Health Directorate at Digital Health and Care Wales (DHCW). The post holder willfocus on managing and improving IT Service Management processes to ensure service availability, performance, and maturity across multiple platforms. The roleinvolves leading a team, acting as an escalation point … complex issues, and driving continuous improvement initiatives aligned with businessobjectives. This is a challenging and rewarding post for someone withITIL Service Managementexperience andexperience of team managementand workplanmanagement. What we are looking for: Subject matterexpertiseinITIL Service Management. Excellent communication and influencing skills. Someone who can take initiative and work ...

Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2 years' experience in a customer-focused, fast-moving IT support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and terminology Strong communication … skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding ...

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to Kerridge, SAP, Oracle … applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring ...

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help … customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line ...

start of your employment for training and operational reasons. The post holder will manage day to day activities of the IM&T Service Desk Team, providing support to the ICT Service Desk Manager. The post holder will provide general administration duties which will include composing of general letters … receiving telephone calls/communication with third party suppliers. Supporting the Service Desk with call handling of a technical IT nature during busy periods. Main duties of the job To work closely with all IM&T teams on user issues and problem resolution and to provide cover when required. ...

specialist Networks, Firewalls and Telephony team within a large enterprise IT environment. This role will focus on people management, workload prioritisation and service delivery, ensuring business-as-usual network services remain stable and secure while major infrastructure upgrades are delivered in parallel. The Role You will be responsible … Leading and managing a small specialist team of network, firewall and telephony engineers, providing clear direction, prioritisation and support Overseeing day-to-day service delivery, managing BAU workloads, ad-hoc escalations and operational issues Acting as the senior point of contact for incidents affecting network connectivity, telephony ...

leading specialty insurance organisation is seeking an Application Service Delivery Manager to join its Core Enterprise Applications function, supporting a portfolio of mission-critical insurance platforms including policy administration, claims, and document management systems. This is a hands-on technical management role (not a people manager), acting … single point of contact for BAU and project delivery, with responsibility for vendor performance, incident management, and application risk across a hybrid on/offshore support model. London - 3 days per week Salary - £80,000 plus bonus and benefits Key responsibilities: Managing BAU support for core insurance applications Overseeing ...

leading specialty insurance organisation is seeking an Application Service Delivery Manager to join its Core Enterprise Applications function, supporting a portfolio of mission-critical insurance platforms including policy administration, claims, and document management systems. This is a hands-on technical management role (not a people manager), acting … single point of contact for BAU and project delivery, with responsibility for vendor performance, incident management, and application risk across a hybrid on/offshore support model. London - 3 days per week Salary - £80,000 plus bonus and benefits Key responsibilities: Managing BAU support for core insurance applications Overseeing ...

leading specialty insurance organisation is seeking an Application Service Delivery Manager to join its Core Enterprise Applications function, supporting a portfolio of mission-critical insurance platforms including policy administration, claims, and document management systems. This is a hands-on technical management role (not a people manager), acting … single point of contact for BAU and project delivery, with responsibility for vendor performance, incident management, and application risk across a hybrid on/offshore support model. London - 3 days per week Salary - £80,000 plus bonus and benefits Key responsibilities: Managing BAU support for core insurance applications Overseeing ...

Regional Service Delivery Manager - Multi-Site IT Leadership Woking/Addlestone/Basingstoke Corridor £47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery ...

ITIL Accredited - Umbrella Engagement - EUC Service Delivery/Service Design Experience - 3-6 Months - Design of Service Support Processes. 3 Days per week on site in West London. Must have worked within a Large Fast Paced Environment with multiple business units spread across a wide location. … Start up mentality. Worked in an End User Compute Environment. Designing End to End Service Support Processes. SLAs and OLAs. Remote Access Experience etc. Customer Centric. Incident and Change Management experience! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive ...

onboarding, daily work, and career development. What You'll Do Technical DevelopmentDesign and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management … ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User ExperienceLeverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder and Service Portal to develop ...

Technology/Head of Information Systems – IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid (3/2). £100k - £120k +Bonus … Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ...

daily work, and career development. What You'll Do Technical Development Design and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management … ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder and Service Portal ...

Technology/Head of Information Systems – IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid (3/2). £100k - £120k +Bonus … Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ...

Service Life Cycle Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager to join their high-performing team. As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage ...

Infrastructure & Utilities Delivery Lead Hinkley Point C, Somerset £279.48 PAYE or £392.52 Umbrella The CSS Infrastructure & Utilities Delivery Lead reports directly to the CSS Senior Infrastructure, Utilities & Integration Delivery Lead and is responsible for the delivery and implementation, of the Infrastructure Operations and Maintenance Contract. … limited to, minor civils, road networks, pedestrian and vehicular access plazas, shared office grounds, traffic management and winterisation. Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs ...

partnered with a leading fund who are seeking a Delivery Excellence Centre Lead. This person is is responsible for building and scaling the capabilities, standards, and practices that enable consistent, high-quality service delivery across the organisation. This role acts as the central engine for performance improvement … tooling optimisation, and cross-functional collaboration. The Lead ensures that project teams operate efficiently, customers experience predictable outcomes, and the company continuously elevates its delivery maturity. Key Responsibilities • Establish and maintain delivery methodologies, frameworks, and best practices • Monitor project and program performance and drive targeted interventions when needed ...

title: Off Site Operations Delivery Lead Job Type: Contract Start date: Immediate Duration: Up to Dec 2026 (Extension possible beyond this) Pay rate: £240 per day PAYE, Umbrella options available Location: Hinkley Point Hours of work: 40 hours per week, 5 days The Off-Site Delivery Lead reports … directly to the Construction Support Services Passenger Transport Service Manager for the delivery and maintenance of HPC's Associated Development Sites and Parking Allocation and enforcement, encompassing Park and Rides, Passenger Transport Operations, Parking and Fly-Parking administration and control. They will Deputise for the Passenger Transport Service ...

Position Summary As a Senior SOC Engineer, you apply deep technical expertise and leadership to the design, optimisation, and delivery of our security engineering services. You lead complex project work across onboarding, deployment, and service improvement, with a focus on scalable, secure, and efficient SOC infrastructure. … customer communications, while mentoring other engineers and contributing to internal capability development. Essential Roles & Responsibilities Platform Engineering Leadership – You lead the design and delivery of SOC-aligned security solutions, supporting both customer onboarding and continuous improvement of existing environments Lead Customer Deployment & Onboarding – You support the full project lifecycle ...

Position Summary As a Senior SOC Engineer, you apply deep technical expertise and leadership to the design, optimisation, and delivery of our security engineering services. You lead complex project work across onboarding, deployment, and service improvement, with a focus on scalable, secure, and efficient SOC infrastructure. … customer communications, while mentoring other engineers and contributing to internal capability development. Essential Roles & Responsibilities Platform Engineering Leadership – You lead the design and delivery of SOC-aligned security solutions, supporting both customer onboarding and continuous improvement of existing environments Lead Customer Deployment & Onboarding – You support the full project lifecycle ...

products at scale. They are seeking a Senior Data Analyst to play a pivotal role in shaping data-led decision-making across customer experience, service delivery, and digital platforms. This is a highly visible contract position for a business-driven analytics leader who can turn complex, fragmented datasets … scale. The Role As a Senior Data Analyst, you will sit at the intersection of data, business strategy, and execution, partnering closely with Service Delivery, Digital Experience, Product, and Engineering teams. You'll help define what "good" looks like, uncover performance gaps, and guide teams toward smarter, faster ...

About the Role: Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint's ITAM programme services. You will manage delivery teams … programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed ...

About the Role: Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint's ITAM programme services. You will manage delivery teams … programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed ...

About the Role: Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint's ITAM programme services. You will manage delivery teams … programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed ...