1st Line Support Contracts in England

First Line Support
UK > England

The median First Line Support daily rate in England is £144 according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
13 May 2024		 Same period 2023 Same period 2022
Rank 400 426 455
Rank change year-on-year +26 +29 -7
Contract jobs requiring a 1st Line Support 142 226 341
As % of all contract jobs advertised in England 0.39% 0.46% 0.48%
As % of the Job Titles category 0.42% 0.49% 0.50%
Number of daily rates quoted 60 156 204
10th Percentile £105 £121 £110
25th Percentile £120 £131 £123
Median daily rate (50th Percentile) £144 £150 £145
Median % change year-on-year -4.00% +3.45% +11.54%
75th Percentile £158 £188 £185
90th Percentile £188 £228 £215
UK median daily rate £145 £150 £149
% change year-on-year -3.49% +1.18% +14.23%
Number of hourly rates quoted 19 27 72
10th Percentile £14.16 £14.60 £12.21
25th Percentile £14.25 £15.88 £13.75
Median hourly rate £16.50 £18.50 £15.84
Median % change year-on-year -10.81% +16.81% +31.98%
75th Percentile £17.53 £20.00 £18.56
90th Percentile £18.80 £22.55 £20.00
UK median hourly rate £16.50 £18.50 £15.68
% change year-on-year -10.81% +18.02% +30.63%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,898 46,550 67,598
% of contract IT jobs with a recognized job title 92.73% 94.63% 95.47%
Number of daily rates quoted 22,460 33,060 48,164
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £644
90th Percentile £750 £760 £743
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,436 1,372 1,874
10th Percentile £12.87 £14.50 £12.50
25th Percentile £16.30 £20.00 £15.51
Median hourly rate £37.50 £44.06 £23.00
Median % change year-on-year -14.88% +91.54% +2.59%
75th Percentile £61.30 £65.00 £48.75
90th Percentile £73.75 £77.00 £63.75
UK median hourly rate £37.50 £45.00 £23.91
% change year-on-year -16.67% +88.21% +6.13%

1st Line Support
Job Vacancy Trend in England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st Line Support in England.

Daily rate trend for 1st Line Support in England

1st Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 1st Line Support in England over the 6 months to 13 May 2024.

Daily rate histogram for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st Line Support in England.

Hourly rate trend for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
South East +11 45 £165 +28.16% 30
London +41 32 £144 -7.10% 8
Midlands +40 25 £150 +1.69% 16
North of England +2 21 £140 -15.79% 20
West Midlands +27 20 £150 -7.69% 4
Yorkshire +12 12 £138 -8.49% 7
South West +9 12 £155 +12.73% 4
North West +11 8 £134 -33.25% 11
East of England -3 6 £104 -35.40% 6
East Midlands +27 5 £130 +1.96% 12
North East - 1 £180 - 2
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 13 May 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support in the job title.

1 61 (42.96%) Microsoft
2 53 (37.32%) Windows
3 49 (34.51%) Microsoft 365
4 45 (31.69%) Active Directory
5 44 (30.99%) Customer Service
6 38 (26.76%) Social Skills
7 32 (22.54%) SLA
7 32 (22.54%) ITIL
8 27 (19.01%) Microsoft Office
8 27 (19.01%) Service Delivery
9 26 (18.31%) Windows 10
9 26 (18.31%) Problem-Solving
10 21 (14.79%) Security Cleared
11 15 (10.56%) Windows 7
12 14 (9.86%) Wi-Fi
13 13 (9.15%) Degree
14 12 (8.45%) SC Cleared
14 12 (8.45%) Analytical Skills
15 10 (7.04%) Proactive Monitoring
15 10 (7.04%) Public Sector
15 10 (7.04%) Presentation Skills
16 9 (6.34%) WhatsApp
16 9 (6.34%) ServiceNow
16 9 (6.34%) OneDrive
16 9 (6.34%) SQL
16 9 (6.34%) Retail
17 8 (5.63%) CRM
17 8 (5.63%) Service Management
17 8 (5.63%) Apple iOS
17 8 (5.63%) Decision-Making

1st Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.93%) Microsoft Exchange
2 3 (2.11%) SharePoint
3 1 (0.70%) Site Server
Applications
1 27 (19.01%) Microsoft Office
2 2 (1.41%) Microsoft Excel
Business Applications
1 1 (0.70%) SAP MM
Cloud Services
1 49 (34.51%) Microsoft 365
2 9 (6.34%) OneDrive
2 9 (6.34%) WhatsApp
3 7 (4.93%) Azure
4 6 (4.23%) Entra ID
5 1 (0.70%) AWS
5 1 (0.70%) Cloud Computing
Communications & Networking
1 14 (9.86%) Wi-Fi
2 7 (4.93%) LAN
3 4 (2.82%) DHCP
4 3 (2.11%) DNS
4 3 (2.11%) VPN
5 2 (1.41%) WAN
6 1 (0.70%) Firewall
6 1 (0.70%) NAS
6 1 (0.70%) SAN
Database & Business Intelligence
1 1 (0.70%) Spatial Data
Development Applications
1 2 (1.41%) JIRA
2 1 (0.70%) Hudson
General
1 38 (26.76%) Social Skills
2 12 (8.45%) Analytical Skills
3 10 (7.04%) Presentation Skills
3 10 (7.04%) Public Sector
4 9 (6.34%) Retail
5 8 (5.63%) Organisational Skills
6 6 (4.23%) Finance
7 3 (2.11%) Telecoms
8 2 (1.41%) Advertising
8 2 (1.41%) Banking
8 2 (1.41%) Front Office
8 2 (1.41%) Pharmaceutical
9 1 (0.70%) Back Office
9 1 (0.70%) Dutch Language
9 1 (0.70%) French Language
9 1 (0.70%) Inclusion and Diversity
9 1 (0.70%) Local Government
9 1 (0.70%) Marketing
9 1 (0.70%) Spanish Language
9 1 (0.70%) Swedish Language
Libraries, Frameworks & Software Standards
1 2 (1.41%) FIX Protocol
2 1 (0.70%) .NET
2 1 (0.70%) Middleware
2 1 (0.70%) XML
2 1 (0.70%) XMPP
Miscellaneous
1 6 (4.23%) Digital Signage
2 3 (2.11%) NHS
3 2 (1.41%) iPhone
3 2 (1.41%) Onboarding
3 2 (1.41%) Smartphone
4 1 (0.70%) Blackberry
4 1 (0.70%) BYOD
4 1 (0.70%) Client/Server
4 1 (0.70%) Data Centre
4 1 (0.70%) Driving Licence
4 1 (0.70%) EPoS
4 1 (0.70%) iPad
4 1 (0.70%) Management Information System
4 1 (0.70%) PKI
4 1 (0.70%) SCADA
4 1 (0.70%) Self-Motivation
4 1 (0.70%) Virtual Team
Operating Systems
1 53 (37.32%) Windows
2 26 (18.31%) Windows 10
3 15 (10.56%) Windows 7
4 8 (5.63%) Apple iOS
5 5 (3.52%) Mac OS
6 3 (2.11%) Windows Server 2008
7 2 (1.41%) Linux
7 2 (1.41%) Windows Server
8 1 (0.70%) Android
8 1 (0.70%) Mac OS X
8 1 (0.70%) Unix
8 1 (0.70%) Windows Server 2016
8 1 (0.70%) Windows Server 2019
Processes & Methodologies
1 44 (30.99%) Customer Service
2 32 (22.54%) ITIL
3 27 (19.01%) Service Delivery
4 26 (18.31%) Problem-Solving
5 10 (7.04%) Proactive Monitoring
6 8 (5.63%) CRM
6 8 (5.63%) Decision-Making
6 8 (5.63%) Service Management
7 7 (4.93%) Customer Requirements
7 7 (4.93%) Time Management
8 4 (2.82%) Asset Management
8 4 (2.82%) Information Security
8 4 (2.82%) Mobile Device Management
8 4 (2.82%) Proactive Maintenance
8 4 (2.82%) User Experience
9 3 (2.11%) Customer Experience
9 3 (2.11%) Inventory Management
9 3 (2.11%) Line Management
9 3 (2.11%) Multi-Factor Authentication
10 2 (1.41%) Software Deployment
Programming Languages
1 9 (6.34%) SQL
2 1 (0.70%) C#
2 1 (0.70%) Java
2 1 (0.70%) VB
Qualifications
1 21 (14.79%) Security Cleared
2 13 (9.15%) Degree
3 12 (8.45%) SC Cleared
4 4 (2.82%) Cisco Certification
4 4 (2.82%) DBS Check
4 4 (2.82%) Microsoft Certification
5 3 (2.11%) A+ Certification
5 3 (2.11%) CCNA
6 2 (1.41%) ITIL Certification
7 1 (0.70%) AWS Certification
7 1 (0.70%) ECDL
7 1 (0.70%) ITIL Foundation Certificate
7 1 (0.70%) MCP
7 1 (0.70%) MCSE
Quality Assurance & Compliance
1 32 (22.54%) SLA
2 1 (0.70%) Data Quality
2 1 (0.70%) ISO/IEC 27001
System Software
1 45 (31.69%) Active Directory
2 1 (0.70%) VMware Infrastructure
2 1 (0.70%) vSphere
Systems Management
1 7 (4.93%) Microsoft Intune
2 3 (2.11%) SCCM
3 2 (1.41%) Systems Management Server (SMS)
4 1 (0.70%) WSUS
Vendors
1 61 (42.96%) Microsoft
2 9 (6.34%) ServiceNow
3 7 (4.93%) Apple
4 4 (2.82%) Cisco
5 3 (2.11%) Citrix
5 3 (2.11%) Juniper
6 2 (1.41%) Bomgar
6 2 (1.41%) Dell
6 2 (1.41%) iManage
6 2 (1.41%) SAP
7 1 (0.70%) BMC
7 1 (0.70%) CA
7 1 (0.70%) Remedy
7 1 (0.70%) Veeam
7 1 (0.70%) VMware
100 1st Line Support jobs Nationwide