Support Specialist Contracts

Support Specialist
UK

The median Support Specialist daily rate in the UK is £475 according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 449 639 747
Rank change year-on-year +190 +108 -122
Contract jobs requiring a Support Specialist 133 64 92
As % of all contract jobs advertised in the UK 0.31% 0.11% 0.11%
As % of the Job Titles category 0.33% 0.12% 0.11%
Number of daily rates quoted 104 40 66
10th Percentile £158 £197 £159
25th Percentile £241 £212 £213
Median daily rate (50th Percentile) £475 £400 £488
Median % change year-on-year +18.75% -17.95% +43.38%
75th Percentile £608 £541 £700
90th Percentile - £664 £725
UK excluding London median daily rate £425 £290 £250
% change year-on-year +46.55% +16.00% -16.67%
Number of hourly rates quoted 11 4 4
10th Percentile - £21.10 £12.23
25th Percentile - £21.24 £14.81
Median hourly rate £25.00 £32.16 £16.82
Median % change year-on-year -22.27% +91.22% -15.90%
75th Percentile - £45.73 £17.61
90th Percentile - £52.79 £18.29
UK excluding London median hourly rate £25.00 £48.41 £16.82
% change year-on-year -48.35% +187.78% +3.51%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,888 54,783 83,316
% of contract IT jobs with a recognized job title 92.76% 94.63% 95.43%
Number of daily rates quoted 25,953 38,247 58,493
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,534 2,048
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.75
Median hourly rate £37.34 £45.00 £23.91
Median % change year-on-year -17.02% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Specialist.

Daily rate trend for Support Specialist in the UK

Support Specialist
Daily Rate Histogram

Daily rate distribution for jobs citing Support Specialist over the 6 months to 10 May 2024.

Daily rate histogram for Support Specialist in the UK

Support Specialist
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Specialist.

Hourly rate trend for Support Specialist in the UK

Support Specialist
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Specialist over the 6 months to 10 May 2024.

Hourly rate histogram for Support Specialist in the UK

Support Specialist
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Specialist within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +159 126 £500 +25.00% 81
UK excluding London +115 80 £425 +46.55% 67
Work from Home +166 62 £513 +2.50% 30
London +101 48 £500 - 22
South East +61 46 £605 +181.40% 16
South West +34 21 £165 -2.94% 11
Midlands +32 7 £288 - 7
West Midlands +23 6 £288 - 5
Scotland - 4 £355 - 7
North of England +28 1 £350 -12.50% 18
North West +17 1 £350 -12.50% 8
East Midlands - 1 - - 2
Wales - 1 £300 - 2

Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, Support Specialist contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Specialist in the job title.

1 65 (48.87%) Security Cleared
2 61 (45.86%) Microsoft
3 59 (44.36%) Active Directory
4 57 (42.86%) SC Cleared
5 49 (36.84%) Social Skills
6 46 (34.59%) Windows
7 41 (30.83%) ITIL
8 40 (30.08%) Microsoft 365
9 36 (27.07%) DV Cleared
10 34 (25.56%) Azure
10 34 (25.56%) SCCM
11 31 (23.31%) Windows Server
12 25 (18.80%) Analytics
13 23 (17.29%) Problem-Solving
13 23 (17.29%) ITIL Foundation Certificate
14 21 (15.79%) Degree
15 19 (14.29%) Firewall
15 19 (14.29%) Finance
15 19 (14.29%) DHCP
15 19 (14.29%) DNS
15 19 (14.29%) SLA
16 18 (13.53%) WSUS
16 18 (13.53%) ServiceNow
16 18 (13.53%) Virtual Desktop
16 18 (13.53%) Customer Service
17 17 (12.78%) PowerShell
17 17 (12.78%) Linux
17 17 (12.78%) VBScript
17 17 (12.78%) Identity Management
18 16 (12.03%) Problem Management

Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (11.28%) Microsoft Exchange
2 12 (9.02%) SharePoint
3 6 (4.51%) SharePoint 2013
4 3 (2.26%) IIS
4 3 (2.26%) Tomcat
5 1 (0.75%) Apache
5 1 (0.75%) BizTalk Server
5 1 (0.75%) WebSphere
Applications
1 7 (5.26%) Microsoft Office
2 6 (4.51%) MS Visio
3 2 (1.50%) Microsoft Excel
Business Applications
1 13 (9.77%) Dynamics GP
2 1 (0.75%) HFM
2 1 (0.75%) Hyperion Planning
2 1 (0.75%) Oracle Applications
2 1 (0.75%) ResourceLink
2 1 (0.75%) SAP Oil and Gas
Cloud Services
1 40 (30.08%) Microsoft 365
2 34 (25.56%) Azure
3 16 (12.03%) Entra ID
4 14 (10.53%) Azure Monitor
4 14 (10.53%) Azure Storage
5 8 (6.02%) AWS
6 4 (3.01%) Dynamics 365
7 1 (0.75%) Azure DevOps
7 1 (0.75%) Azure Functions
7 1 (0.75%) Collibra
7 1 (0.75%) Serverless
7 1 (0.75%) SuccessFactors
Communications & Networking
1 19 (14.29%) DHCP
1 19 (14.29%) DNS
1 19 (14.29%) Firewall
2 12 (9.02%) TCP/IP
3 7 (5.26%) LAN
4 6 (4.51%) Remote Desktop
4 6 (4.51%) WAN
4 6 (4.51%) Wireless
5 5 (3.76%) VLAN
5 5 (3.76%) VPN
6 1 (0.75%) H.323
6 1 (0.75%) HTTP
6 1 (0.75%) Intranet
6 1 (0.75%) SSL
Database & Business Intelligence
1 1 (0.75%) Essbase
1 1 (0.75%) SQL Server
Development Applications
1 1 (0.75%) JIRA
General
1 49 (36.84%) Social Skills
2 19 (14.29%) Finance
3 8 (6.02%) Telecoms
4 6 (4.51%) Police
5 5 (3.76%) Analytical Skills
5 5 (3.76%) Organisational Skills
6 2 (1.50%) Banking
6 2 (1.50%) Legal
7 1 (0.75%) Financial Institution
7 1 (0.75%) Front Office
7 1 (0.75%) Investment Banking
7 1 (0.75%) Pharmaceutical
7 1 (0.75%) Public Sector
Libraries, Frameworks & Software Standards
1 14 (10.53%) ARM Templates
2 1 (0.75%) .NET
2 1 (0.75%) FIX Protocol
2 1 (0.75%) LDAP
2 1 (0.75%) Middleware
2 1 (0.75%) SAML
2 1 (0.75%) WebSphere MQ
Miscellaneous
1 14 (10.53%) PKI
1 14 (10.53%) Self-Motivation
2 10 (7.52%) Taxonomies
3 6 (4.51%) Driving Licence
3 6 (4.51%) Management Information System
4 5 (3.76%) Data Centre
5 3 (2.26%) Onboarding
5 3 (2.26%) Security Operations Centre
6 2 (1.50%) Foreign Exchange (FX)
7 1 (0.75%) CMDB
7 1 (0.75%) Derivative
7 1 (0.75%) Enterprise Software
7 1 (0.75%) Hedge funds
7 1 (0.75%) Hybrid Cloud
7 1 (0.75%) IVR
7 1 (0.75%) Smartphone
Operating Systems
1 46 (34.59%) Windows
2 31 (23.31%) Windows Server
3 17 (12.78%) Linux
4 16 (12.03%) Windows 10
5 15 (11.28%) Windows Server 2016
5 15 (11.28%) Windows Server 2019
6 6 (4.51%) Unix
7 1 (0.75%) Apple iOS
7 1 (0.75%) Red Hat Enterprise Linux
7 1 (0.75%) Windows Server 2012
Processes & Methodologies
1 41 (30.83%) ITIL
2 25 (18.80%) Analytics
3 23 (17.29%) Problem-Solving
4 18 (13.53%) Customer Service
5 17 (12.78%) Identity Management
6 16 (12.03%) Problem Management
7 15 (11.28%) Continuous Improvement
7 15 (11.28%) DevOps
7 15 (11.28%) Knowledge Management
7 15 (11.28%) Release Management
8 14 (10.53%) Agile
8 14 (10.53%) CI/CD
8 14 (10.53%) Incident Management
8 14 (10.53%) Infrastructure as Code
8 14 (10.53%) Log Analytics
8 14 (10.53%) Multi-Factor Authentication
8 14 (10.53%) Privileged Identity Management
8 14 (10.53%) RBAC
8 14 (10.53%) Service Management
9 13 (9.77%) ERP
Programming Languages
1 17 (12.78%) PowerShell
1 17 (12.78%) VBScript
2 15 (11.28%) C#
2 15 (11.28%) VB
3 14 (10.53%) Bicep
4 13 (9.77%) SQL
5 6 (4.51%) Shell Script
6 3 (2.26%) JavaScript
7 1 (0.75%) Bash
7 1 (0.75%) F#
7 1 (0.75%) Python
Qualifications
1 65 (48.87%) Security Cleared
2 57 (42.86%) SC Cleared
3 36 (27.07%) DV Cleared
4 23 (17.29%) ITIL Foundation Certificate
5 21 (15.79%) Degree
6 6 (4.51%) BPSS Clearance
7 1 (0.75%) Computer Science Degree
7 1 (0.75%) MCP
7 1 (0.75%) MCSE
7 1 (0.75%) Microsoft Certification
Quality Assurance & Compliance
1 19 (14.29%) SLA
2 1 (0.75%) Data Quality
2 1 (0.75%) QA
System Software
1 59 (44.36%) Active Directory
2 18 (13.53%) Virtual Desktop
3 15 (11.28%) Virtual Machines
4 7 (5.26%) VMware Infrastructure
5 1 (0.75%) Hyper-V
Systems Management
1 34 (25.56%) SCCM
2 18 (13.53%) WSUS
3 14 (10.53%) Active Directory Federation Services
3 14 (10.53%) Kubernetes
3 14 (10.53%) Microsoft Intune
3 14 (10.53%) SCOM
4 6 (4.51%) Netcool
5 5 (3.76%) Single Sign-On
6 1 (0.75%) ITRS Geneos
Vendors
1 61 (45.86%) Microsoft
2 18 (13.53%) ServiceNow
3 8 (6.02%) Citrix
3 8 (6.02%) VMware
4 7 (5.26%) HP
4 7 (5.26%) IBM
5 6 (4.51%) BT
6 3 (2.26%) Dynatrace
6 3 (2.26%) Okta
7 1 (0.75%) Atlassian
7 1 (0.75%) Avaya
7 1 (0.75%) Cisco
7 1 (0.75%) Hyperion
7 1 (0.75%) Oracle
7 1 (0.75%) Red Hat
7 1 (0.75%) SAP
7 1 (0.75%) Verint
7 1 (0.75%) Workday