Service Delivery Contracts in the City of London

Service Delivery
Central London > City of London

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 13 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 105 132 108
Rank change year-on-year +27 -24 +6
Contract jobs citing Service Delivery 22 41 83
As % of all contract jobs advertised in the City of London 1.02% 1.15% 1.95%
As % of the Processes & Methodologies category 1.13% 1.26% 2.12%
Number of daily rates quoted 20 36 70
10th Percentile £195 £198 £245
25th Percentile £313 £274 £262
Median daily rate (50th Percentile) £383 £463 £505
Median % change year-on-year -17.30% -8.42% -8.18%
75th Percentile £609 £596 £599
90th Percentile £744 £675 £689
Central London median daily rate £450 £400 £510
% change year-on-year +12.50% -21.57% -7.27%
Number of hourly rates quoted 0 0 3
10th Percentile - - £11.40
25th Percentile - - £13.31
Median hourly rate - - £17.00
75th Percentile - - £21.92
90th Percentile - - £24.57
Central London median hourly rate - - £21.67
% change year-on-year - - +3.19%

All Process and Methodology Skills
City of London

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,955 3,266 3,915
As % of all contract IT jobs advertised in the City of London 90.51% 91.46% 91.92%
Number of daily rates quoted 1,381 2,203 2,972
10th Percentile £356 £356 £385
25th Percentile £450 £481 £475
Median daily rate (50th Percentile) £568 £600 £575
Median % change year-on-year -5.42% +4.35% +9.52%
75th Percentile £688 £730 £688
90th Percentile £813 £825 £775
Central London median daily rate £550 £600 £575
% change year-on-year -8.33% +4.35% +9.52%
Number of hourly rates quoted 11 25 44
10th Percentile £19.92 £15.10 £18.50
25th Percentile £20.22 £16.61 £21.00
Median hourly rate £25.00 £35.00 £40.00
Median % change year-on-year -28.57% -12.50% +122.53%
75th Percentile £40.00 £58.75 £52.63
90th Percentile £41.84 £88.30 £64.78
Central London median hourly rate £27.81 £35.00 £40.50
% change year-on-year -20.54% -13.58% +102.50%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Delivery in the City of London.

Daily rate trend for Service Delivery in the City of London

Service Delivery
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Delivery in the City of London over the 6 months to 13 May 2024.

Daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the City of London.

Hourly rate trend for Service Delivery in the City of London

Service Delivery
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.55%) SharePoint
Applications
1 3 (13.64%) Microsoft Office
Business Applications
1 3 (13.64%) Infor SunSystems
Cloud Services
1 5 (22.73%) Microsoft 365
2 3 (13.64%) Azure
3 1 (4.55%) Azure DevOps
3 1 (4.55%) Figma
3 1 (4.55%) Power Platform
Database & Business Intelligence
1 1 (4.55%) Power BI
General
1 12 (54.55%) Finance
2 6 (27.27%) Social Skills
3 4 (18.18%) Analytical Skills
4 3 (13.64%) Financial Institution
5 1 (4.55%) Back Office
5 1 (4.55%) Public Sector
Job Titles
1 8 (36.36%) Delivery Manager
2 6 (27.27%) Service Manager
3 5 (22.73%) ITIL Manager
3 5 (22.73%) ITIL Service Manager
3 5 (22.73%) Service Delivery Manager
4 4 (18.18%) ITIL Service Delivery Manager
5 3 (13.64%) Analyst
5 3 (13.64%) IT Engineer
5 3 (13.64%) IT Support
5 3 (13.64%) IT Support Engineer
5 3 (13.64%) Support Engineer
5 3 (13.64%) Support Manager
6 2 (9.09%) Data Analyst
7 1 (4.55%) Azure Engineer
7 1 (4.55%) Chief Technology Officer
7 1 (4.55%) Designer
7 1 (4.55%) Desktop Support
7 1 (4.55%) Project Manager
7 1 (4.55%) Service Analyst
7 1 (4.55%) Service Desk Analyst
Miscellaneous
1 2 (9.09%) CMDB
1 2 (9.09%) Taxonomies
2 1 (4.55%) Operational Technology
2 1 (4.55%) Smart Energy
Operating Systems
1 4 (18.18%) Windows
2 3 (13.64%) Windows 7
Processes & Methodologies
1 8 (36.36%) ITIL
2 5 (22.73%) Service Management
3 4 (18.18%) Customer Service
4 3 (13.64%) Cybersecurity
4 3 (13.64%) ERP
4 3 (13.64%) Incident Management
4 3 (13.64%) ITSM
4 3 (13.64%) Migration
5 2 (9.09%) Agile
5 2 (9.09%) Computer Science
5 2 (9.09%) Configuration Management
5 2 (9.09%) Continuous Improvement
5 2 (9.09%) Data Collection
5 2 (9.09%) Data Management
5 2 (9.09%) Decision-Making
5 2 (9.09%) Problem-Solving
5 2 (9.09%) Requirements Analysis
5 2 (9.09%) Service Design
5 2 (9.09%) Strategic Thinking
6 1 (4.55%) Active Listening
Qualifications
1 3 (13.64%) Degree
2 1 (4.55%) ITIL Certification
2 1 (4.55%) ITIL Foundation Certificate
2 1 (4.55%) SC Cleared
2 1 (4.55%) Security Cleared
Quality Assurance & Compliance
1 2 (9.09%) Data Quality
1 2 (9.09%) SLA
2 1 (4.55%) WCAG
Systems Management
1 1 (4.55%) Microsoft Intune
Vendors
1 5 (22.73%) Microsoft
2 3 (13.64%) Sage
2 3 (13.64%) ServiceNow
3 1 (4.55%) Citrix
3 1 (4.55%) Salesforce