Period
to 20 November 2017

The median contractor rate for a Support Technician was £140 per day in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Technician
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 727 719 680
Rank change year-on-year -8 -39 -73
Contract jobs requiring a Support Technician 152 169 207
As % of all contract IT jobs advertised in the UK 0.15% 0.16% 0.18%
As % of the Job Titles category 0.16% 0.17% 0.19%
Number of daily rates quoted 62 76 86
UK median daily rate £140 £175 £200
Median daily rate % change year-on-year -20.00% -12.50% -
10th Percentile £108 £101 £108
90th Percentile £288 £389 £344
UK excluding London median daily rate £140 £175 £178
% change year-on-year -20.00% -1.41% -6.58%
Number of hourly rates quoted 42 56 72
UK median hourly rate £12.75 £14.25 £12.39
Median hourly rate % change year-on-year -10.53% +15.01% -8.22%
10th Percentile £10.50 £9.69 £8.88
90th Percentile £18.90 £18.75 £17.93
UK excluding London median hourly rate £12.45 £13.50 £12.00
% change year-on-year -7.78% +12.50% -9.43%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96939 98568 108531
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 63924 64295 69051
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2896 3271 4142
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Technician.

Contractor daily rate trend for Support Technician in the UK

Support Technician
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Technician over the 6 months to 20 November 2017.

Contractor daily rate histogram for Support Technician in the UK

Support Technician
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Technician.

Contractor hourly rate trend for Support Technician in the UK

Support Technician
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Technician over the 6 months to 20 November 2017.

Contractor hourly rate histogram for Support Technician in the UK

Support Technician
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +36 128 £140 -20.00% 49
England +5 128 £160 -14.67% 58
South East +6 43 £140 -29.11% 11
London -26 24 £161 -4.44% 11
North of England +49 23 £170 -24.44% 12
Midlands +23 16 £229 -23.75% 8
Wales +15 15 £130 -3.70% 2
West Midlands +27 13 £241 -8.10% 7
South West +5 12 £123 -34.67% 6
North West +24 11 £190 +43.40% 8
Yorkshire +2 11 £115 -59.11% 4
East of England -13 10 £140 +16.67% 10
Scotland -8 8 £115 +16.46%
East Midlands +2 3 £198 -39.23% 1
North East +62 1 - -
Northern Ireland - 1 £275 -

Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Technician in the job title.

1 110 (72.37%) Windows
2 82 (53.95%) Active Directory
3 54 (35.53%) Microsoft
4 48 (31.58%) Microsoft Office
4 48 (31.58%) Windows Server
5 47 (30.92%) Windows 7
6 46 (30.26%) ITIL
7 27 (17.76%) Windows 10
8 25 (16.45%) MS Exchange
9 24 (15.79%) Office 365
10 23 (15.13%) Windows Server 2012
11 20 (13.16%) Windows Server 2008
12 18 (11.84%) Apple
12 18 (11.84%) DBS Check
13 17 (11.18%) VMware
14 14 (9.21%) Degree
15 13 (8.55%) Citrix
16 10 (6.58%) SCCM
16 10 (6.58%) Service Delivery
16 10 (6.58%) DHCP
16 10 (6.58%) DNS
17 9 (5.92%) LAN
17 9 (5.92%) NHS
17 9 (5.92%) Windows Server 2003
17 9 (5.92%) VMware Infrastructure
17 9 (5.92%) Exchange Server 2010
18 8 (5.26%) Skype
18 8 (5.26%) Security Cleared
18 8 (5.26%) VoIP
18 8 (5.26%) WAN

Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (16.45%) MS Exchange
2 9 (5.92%) Exchange Server 2010
3 7 (4.61%) IIS
4 5 (3.29%) SharePoint
5 3 (1.97%) SharePoint Server
6 2 (1.32%) Moodle
6 2 (1.32%) Skype for Business
7 1 (0.66%) Apache
7 1 (0.66%) Confluence
7 1 (0.66%) Oracle SOA Suite
Applications
1 48 (31.58%) Microsoft Office
2 7 (4.61%) Microsoft Excel
3 3 (1.97%) Microsoft PowerPoint
4 1 (0.66%) Microsoft Project
4 1 (0.66%) MS Visio
Business Applications
1 1 (0.66%) Dynamics CRM
1 1 (0.66%) Oracle BPM
1 1 (0.66%) RMDS
Cloud Services
1 24 (15.79%) Office 365
2 4 (2.63%) Microsoft Azure
3 2 (1.32%) Amazon AWS
4 1 (0.66%) Mimecast
Communications & Networking
1 10 (6.58%) DHCP
1 10 (6.58%) DNS
2 9 (5.92%) LAN
3 8 (5.26%) SAN
3 8 (5.26%) Skype
3 8 (5.26%) VoIP
3 8 (5.26%) WAN
4 7 (4.61%) TCP/IP
4 7 (4.61%) Wireless
5 6 (3.95%) Firewall
5 6 (3.95%) VPN
6 5 (3.29%) Internet
6 5 (3.29%) Remote Desktop
7 4 (2.63%) Wi-Fi
8 3 (1.97%) IP Telephony
8 3 (1.97%) SMS
8 3 (1.97%) VLAN
8 3 (1.97%) VPLS
9 2 (1.32%) Broadband
9 2 (1.32%) NAS
Database & Business Intelligence
1 4 (2.63%) SQL Server
2 2 (1.32%) DB2
2 2 (1.32%) Informix
2 2 (1.32%) Oracle Database
3 1 (0.66%) Hadoop
3 1 (0.66%) JasperReports
3 1 (0.66%) Oracle Database 10g
3 1 (0.66%) Oracle Reports
3 1 (0.66%) PostgreSQL
3 1 (0.66%) Relational Database
3 1 (0.66%) SQL Server 2005
3 1 (0.66%) SQL Server 2008
Development Applications
1 4 (2.63%) Eclipse
2 3 (1.97%) JIRA
3 1 (0.66%) Bitbucket
3 1 (0.66%) Jenkins
3 1 (0.66%) Oracle Forms
General
1 5 (3.29%) Banking
1 5 (3.29%) Finance
1 5 (3.29%) Legal
2 2 (1.32%) Investment Banking
2 2 (1.32%) Law
3 1 (0.66%) German Language
3 1 (0.66%) Pharmaceutical
3 1 (0.66%) Retail Banking
3 1 (0.66%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.66%) .NET
1 1 (0.66%) ActiveMQ
1 1 (0.66%) AngularJS
1 1 (0.66%) JDBC
1 1 (0.66%) Software Packaging
1 1 (0.66%) XML
Miscellaneous
1 9 (5.92%) NHS
2 6 (3.95%) Analytical Skills
3 5 (3.29%) Blackberry
3 5 (3.29%) Video Conferencing
4 4 (2.63%) Driving Licence
4 4 (2.63%) User Experience
5 3 (1.97%) PKI
5 3 (1.97%) Smartphone
6 2 (1.32%) Client/Server
6 2 (1.32%) Management Information System
6 2 (1.32%) Replication
6 2 (1.32%) Smart Home
7 1 (0.66%) Clustering
7 1 (0.66%) Data Centre
7 1 (0.66%) Digital Signage
7 1 (0.66%) Fat Client
7 1 (0.66%) Mainframe
7 1 (0.66%) PDA
7 1 (0.66%) Thin Client
7 1 (0.66%) Virtual Team
Operating Systems
1 110 (72.37%) Windows
2 48 (31.58%) Windows Server
3 47 (30.92%) Windows 7
4 27 (17.76%) Windows 10
5 23 (15.13%) Windows Server 2012
6 20 (13.16%) Windows Server 2008
7 9 (5.92%) Windows Server 2003
8 7 (4.61%) Apple iOS
8 7 (4.61%) Windows 8
8 7 (4.61%) Windows XP
9 6 (3.95%) Linux
10 5 (3.29%) Mac OS X
10 5 (3.29%) Unix
11 4 (2.63%) Android
12 3 (1.97%) Mac OS
13 2 (1.32%) Solaris
13 2 (1.32%) Windows 2000
14 1 (0.66%) MVS
14 1 (0.66%) Windows Embedded Compact
14 1 (0.66%) zOS
Processes & Methodologies
1 46 (30.26%) ITIL
2 10 (6.58%) Service Delivery
3 8 (5.26%) Customer Requirements
4 7 (4.61%) PRINCE2
5 6 (3.95%) Hardware Maintenance
5 6 (3.95%) Line Management
5 6 (3.95%) Mobile Device Management
5 6 (3.95%) Time Management
6 5 (3.29%) Asset Management
6 5 (3.29%) ITIL V3
6 5 (3.29%) Migration
7 4 (2.63%) Change Management
7 4 (2.63%) Information Governance
8 3 (1.97%) Agile Software Development
8 3 (1.97%) Change Control
8 3 (1.97%) Health Informatics
8 3 (1.97%) Informatics
8 3 (1.97%) Problem Management
8 3 (1.97%) Root Cause Analysis
8 3 (1.97%) Software Distribution
Programming Languages
1 4 (2.63%) SQL
2 3 (1.97%) C
2 3 (1.97%) Shell Script
3 2 (1.32%) Java
4 1 (0.66%) C#
4 1 (0.66%) JavaScript
4 1 (0.66%) PowerShell
Qualifications
1 18 (11.84%) DBS Check
2 14 (9.21%) Degree
3 8 (5.26%) Microsoft Certification
3 8 (5.26%) Security Cleared
4 7 (4.61%) ITIL Foundation Certificate
4 7 (4.61%) SC Cleared
5 6 (3.95%) MCSE
6 5 (3.29%) DV Cleared
6 5 (3.29%) MCP
7 3 (1.97%) MCSA
8 2 (1.32%) Sun Certification
9 1 (0.66%) A+ Certification
9 1 (0.66%) CCA
9 1 (0.66%) Citrix Certification
9 1 (0.66%) HND
9 1 (0.66%) ITIL Certification
9 1 (0.66%) Network+ Certification
9 1 (0.66%) Security+ Certification
9 1 (0.66%) Server+ Certification
9 1 (0.66%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (1.97%) Disclosure Scotland
2 2 (1.32%) MiFID
2 2 (1.32%) SLA
3 1 (0.66%) GLP
3 1 (0.66%) ISO 8583
3 1 (0.66%) Sarbanes-Oxley
System Software
1 82 (53.95%) Active Directory
2 9 (5.92%) VMware Infrastructure
3 4 (2.63%) Hyper-V
4 3 (1.97%) VMware ESXi
4 3 (1.97%) XenApp
5 2 (1.32%) Microsoft App-V
5 2 (1.32%) XenDesktop
6 1 (0.66%) Firmware
6 1 (0.66%) Terminal Services
6 1 (0.66%) Virtual Machines
6 1 (0.66%) vSphere
Systems Management
1 10 (6.58%) SCCM
2 4 (2.63%) McAfee ePO
3 2 (1.32%) Tivoli
4 1 (0.66%) AirWatch
4 1 (0.66%) Ambari
4 1 (0.66%) ArcSight ESM
4 1 (0.66%) EMC NetWorker
4 1 (0.66%) Failover Clustering
4 1 (0.66%) Forefront Identity Manager
4 1 (0.66%) NetCrunch
4 1 (0.66%) Puppet
4 1 (0.66%) Systems Management Server (SMS)
4 1 (0.66%) WSUS
4 1 (0.66%) ZABBIX
Vendors
1 54 (35.53%) Microsoft
2 18 (11.84%) Apple
3 17 (11.18%) VMware
4 13 (8.55%) Citrix
5 8 (5.26%) Cisco
5 8 (5.26%) Dell
6 7 (4.61%) HP
7 4 (2.63%) Avaya
7 4 (2.63%) McAfee
7 4 (2.63%) Mitel
7 4 (2.63%) Oracle
8 3 (1.97%) Google
8 3 (1.97%) NetApp
8 3 (1.97%) Remedy
8 3 (1.97%) Veeam
9 2 (1.32%) 3PAR
9 2 (1.32%) EMC
9 2 (1.32%) SolarWinds
9 2 (1.32%) Sun
9 2 (1.32%) Sybase