The median contractor rate for a Support Technician was £141 per day in advertised job vacancies during the 3 months to 26 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Support Technician
UK
Rank 562 527 523
Rank change year-on-year -35 -4  
Contract jobs requiring a Support Technician 47 114 100
As % of all contract IT jobs advertised in the UK 0.11% 0.21% 0.19%
As % of the Job Titles category 0.11% 0.23% 0.20%
Number of daily rates quoted 16 51 36
Median daily rate £141 £175 £150
Median daily rate % change year-on-year -19.28% +16.66%  
90% offered a daily rate of more than £110 £108 £108
10% offered a daily rate of more than £220 £275 £260
UK excluding London median daily rate £135 £175 £150
% change year-on-year -22.85% +16.66%  
Number of hourly rates quoted 22 40 33
Median hourly rate £12.07 £12.85 £13.50
Median hourly rate % change year-on-year -6.03% -4.85%  
90% offered a hourly rate of more than £10.03 £8.75 £11.47
10% offered a hourly rate of more than £15.90 £25.50 £22.50
UK excluding London median hourly rate £12.07 £12.43 £13.00
% change year-on-year -2.89% -4.38%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42399 50658 50465
As % of all contract IT job vacancies advertised in the UK 94.80% 95.19% 94.83%
Number of daily rates quoted 27502 32772 30486
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1497 1585 2011
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.30 £11.44 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Support Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Technician in the job title.

Job vacancy trend for Support Technician in the UK

Support Technician
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Technician.

Contractor daily rate trend for Support Technician in the UK

Support Technician
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Technician over the 3 months to 26 March 2017.

Contractor daily rate histogram for Support Technician in the UK

Support Technician
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician.

Contractor hourly rate trend for Support Technician in the UK

Support Technician
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Technician over the 3 months to 26 March 2017.

Contractor hourly rate histogram for Support Technician in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 39 £145 -17.14% 61
South East -7 9 £145 -17.14% 9
London +9 7 £250 +38.88% 6
South West -3 6 £110 -8.33% 5
Gloucestershire +4 5 £110 - 1
West Yorkshire +13 4 - - 7
Yorkshire +10 4 - - 11
Gloucester +1 4 £110 -
Oxfordshire -17 4 £145 -3.33% 1
North West +24 3 - - 9
Scotland +23 3 £115 +6.97% 1
West Midlands +13 3 £113 - 5
Hertfordshire +4 3 - - 4
East Midlands +2 3 - - 4
East of England -5 3 - - 11
Cheshire - 3 - - 2
Nottinghamshire - 3 - - 3
Kidlington - 3 £145 -
Berkshire +25 2 - - 1
Edinburgh +18 2 £115 +6.97%
Nottingham - 2 - - 3
Cardiff +19 1 £135 - 2
Reading +18 1 - - 1
South Wales +15 1 £135 - 2
Wales +10 1 £135 - 2
Surrey +8 1 £138 -8.33% 1
Southampton +5 1 - -
Bristol +4 1 £145 - 1
Staffordshire +3 1 - - 3
Birmingham +1 1 - - 1

Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 26 March 2017, Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Technician in the job title.

1 70 (55.56%) Windows
2 48 (38.10%) Microsoft
3 47 (37.30%) Active Directory
4 39 (30.95%) MS Office
5 27 (21.43%) Windows 7
6 23 (18.25%) ITIL
7 22 (17.46%) Apple
8 20 (15.87%) Windows Server
9 19 (15.08%) Windows Server 2012
9 19 (15.08%) LAN
9 19 (15.08%) WAN
10 17 (13.49%) MS Excel
10 17 (13.49%) Windows XP
11 16 (12.70%) HP
11 16 (12.70%) Service Management
12 14 (11.11%) Internet
13 13 (10.32%) Thin Client
13 13 (10.32%) Microsoft Certification
13 13 (10.32%) Fat Client
13 13 (10.32%) Windows Server 2008
14 12 (9.52%) Back Office
15 11 (8.73%) VMware
15 11 (8.73%) Mac OS X
15 11 (8.73%) DNS
15 11 (8.73%) Security Cleared
15 11 (8.73%) Degree
15 11 (8.73%) Windows 8
16 10 (7.94%) Mobile Device Management
16 10 (7.94%) Windows 10
16 10 (7.94%) Smartphone

Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.35%) MS Exchange
2 6 (4.76%) Skype for Business
3 3 (2.38%) SharePoint
4 2 (1.59%) Apache
4 2 (1.59%) Tomcat
5 1 (0.79%) Exchange Server 2010
5 1 (0.79%) IBM Domino
Applications
1 39 (30.95%) MS Office
2 17 (13.49%) MS Excel
3 3 (2.38%) Spreadsheet
4 1 (0.79%) MS PowerPoint
Business Applications
1 1 (0.79%) Dynamics NAV
Cloud Services
1 9 (7.14%) Office 365
2 3 (2.38%) Microsoft Azure
3 2 (1.59%) IaaS
4 1 (0.79%) Adobe Creative Cloud
4 1 (0.79%) Amazon AWS
Communications & Networking
1 19 (15.08%) LAN
1 19 (15.08%) WAN
2 14 (11.11%) Internet
3 11 (8.73%) DNS
4 10 (7.94%) DHCP
5 6 (4.76%) Skype
5 6 (4.76%) TCP/IP
6 5 (3.97%) Firewall
6 5 (3.97%) SAN
6 5 (3.97%) VoIP
7 4 (3.17%) Broadband
7 4 (3.17%) ISDN
7 4 (3.17%) Wi-Fi
8 3 (2.38%) Wireless
9 2 (1.59%) IP Telephony
9 2 (1.59%) Network Security
9 2 (1.59%) Remote Desktop
9 2 (1.59%) VPN
10 1 (0.79%) Intranet
10 1 (0.79%) WLAN
Database & Business Intelligence
1 2 (1.59%) MS Access
2 1 (0.79%) SQL Server
General
1 12 (9.52%) Back Office
2 10 (7.94%) Finance
3 4 (3.17%) Law
3 4 (3.17%) Legal
4 3 (2.38%) Retail
5 2 (1.59%) Banking
5 2 (1.59%) Military
5 2 (1.59%) Pharmaceutical
6 1 (0.79%) Marketing
6 1 (0.79%) Multimedia
6 1 (0.79%) Retail Banking
6 1 (0.79%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.59%) J2EE
1 2 (1.59%) Middleware
2 1 (0.79%) XML
Miscellaneous
1 13 (10.32%) Fat Client
1 13 (10.32%) Thin Client
2 10 (7.94%) Smartphone
3 8 (6.35%) Analytical Skills
3 8 (6.35%) Handset
4 7 (5.56%) NHS
5 6 (4.76%) Video Conferencing
6 5 (3.97%) iPad
6 5 (3.97%) iPhone
7 3 (2.38%) Driving Licence
8 2 (1.59%) Blackberry
8 2 (1.59%) CCTV
8 2 (1.59%) CESG
8 2 (1.59%) Client/Server
8 2 (1.59%) Data Centre
8 2 (1.59%) e-Health
8 2 (1.59%) Streaming Video
9 1 (0.79%) EPoS
9 1 (0.79%) Virtual Team
Operating Systems
1 70 (55.56%) Windows
2 27 (21.43%) Windows 7
3 20 (15.87%) Windows Server
4 19 (15.08%) Windows Server 2012
5 17 (13.49%) Windows XP
6 13 (10.32%) Windows Server 2008
7 11 (8.73%) Mac OS X
7 11 (8.73%) Windows 8
8 10 (7.94%) Apple iOS
8 10 (7.94%) Windows 10
8 10 (7.94%) Windows Server 2003
9 9 (7.14%) Android
10 8 (6.35%) Linux
11 6 (4.76%) Mac OS
12 5 (3.97%) Unix
13 1 (0.79%) CentOS
13 1 (0.79%) Ubuntu
13 1 (0.79%) Windows 2000
13 1 (0.79%) Windows Vista
Processes & Methodologies
1 23 (18.25%) ITIL
2 16 (12.70%) Service Management
3 10 (7.94%) Mobile Device Management
4 7 (5.56%) Network Management
4 7 (5.56%) Time Management
5 6 (4.76%) Data Protection
5 6 (4.76%) Migration
5 6 (4.76%) Network Architecture
5 6 (4.76%) Service Delivery
6 4 (3.17%) Office Automation
7 3 (2.38%) Change Management
7 3 (2.38%) Network Design
7 3 (2.38%) Open Source
7 3 (2.38%) Project Management
8 2 (1.59%) Biometrics
8 2 (1.59%) Continuous Improvement
8 2 (1.59%) Data Migration
8 2 (1.59%) Incident Management
8 2 (1.59%) Information Security
8 2 (1.59%) SOA
Programming Languages
1 6 (4.76%) SQL
2 4 (3.17%) PowerShell
3 1 (0.79%) PHP
3 1 (0.79%) VBA
Qualifications
1 13 (10.32%) Microsoft Certification
2 11 (8.73%) Degree
2 11 (8.73%) Security Cleared
3 9 (7.14%) DBS Check
3 9 (7.14%) MCDST
3 9 (7.14%) SC Cleared
4 5 (3.97%) CCNA
4 5 (3.97%) Cisco Certification
5 4 (3.17%) BPSS Clearance
5 4 (3.17%) MCSE
6 2 (1.59%) DV Cleared
6 2 (1.59%) MCP
7 1 (0.79%) ECDL
7 1 (0.79%) ITIL Certification
Quality Assurance & Compliance
1 9 (7.14%) SLA
2 3 (2.38%) JSP 440
3 2 (1.59%) Disclosure Scotland
3 2 (1.59%) PMO
4 1 (0.79%) Data Quality
System Software
1 47 (37.30%) Active Directory
2 9 (7.14%) Virtual Desktop
3 6 (4.76%) VMware Infrastructure
4 3 (2.38%) Hyper-V
4 3 (2.38%) VMware ESXi
5 2 (1.59%) Virtual Machines
5 2 (1.59%) VMware Server
5 2 (1.59%) vSphere
6 1 (0.79%) BitLocker
6 1 (0.79%) Virtual Servers
Systems Management
1 6 (4.76%) SCCM
2 4 (3.17%) SCOM
3 3 (2.38%) BMC PATROL
4 2 (1.59%) Grafana
4 2 (1.59%) Microsoft Data Protection Manager
4 2 (1.59%) Nagios
4 2 (1.59%) SmoothWall
5 1 (0.79%) McAfee ePO
5 1 (0.79%) NetBackup
5 1 (0.79%) SCDPM
5 1 (0.79%) SCSM
5 1 (0.79%) SCVMM
5 1 (0.79%) ServiceCenter
5 1 (0.79%) ZENworks
Vendors
1 48 (38.10%) Microsoft
2 22 (17.46%) Apple
3 16 (12.70%) HP
4 11 (8.73%) VMware
5 8 (6.35%) Cisco
6 6 (4.76%) Dell
7 5 (3.97%) Veritas
8 4 (3.17%) Google
8 4 (3.17%) Remedy
8 4 (3.17%) Sophos
8 4 (3.17%) Veeam
9 3 (2.38%) 3PAR
9 3 (2.38%) AppDynamics
9 3 (2.38%) Citrix
10 2 (1.59%) Juniper
10 2 (1.59%) Mitel
10 2 (1.59%) NetApp
10 2 (1.59%) Splunk
11 1 (0.79%) NETGEAR
11 1 (0.79%) Palo Alto
London
HAYS INFORMATION TECHNOLOGY
Rate: £150.00 - £250.00 per day
Posted: 2 days ago
Norwich, Norfolk
Pure Resourcing Solutions
Rate: £15000 - £20000 per annum
Posted: 3 days ago
Cheshire
Venturi
Rate: £14 - £17 per hour + likelihood of extension
Posted: 3 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £16.00 per hour
Posted: 4 days ago
Peterborough, Cambridgeshire
Premier IT
Posted: 4 days ago
Cheltenham, Gloucestershire
Opus Recruitment Solutions Ltd
Rate: £100 - £130 per day
Posted: 5 days ago
Coventry, West Midlands (County)
Devonshire Hayes Recruitment Specialists Ltd
Rate: From £130 to £140 per day
Posted: 5 days ago
Bristol
Bluetown Online LTD
Posted: 26 days ago
Hertfordshire
Ocado Technology
Rate: Competitive + Excellent benefits
Posted: 11 days ago