1st Line Support Contracts in London

First Line Support
England > London

The median First Line Support daily rate in London is £145 according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 371 418 549
Rank change year-on-year +47 +131 -93
Contract jobs requiring a 1st Line Support 30 77 63
As % of all contract jobs advertised in London 0.17% 0.30% 0.16%
As % of the Job Titles category 0.18% 0.32% 0.17%
Number of daily rates quoted 19 65 50
10th Percentile £109 £130 £110
25th Percentile £115 £135 £120
Median daily rate (50th Percentile) £145 £155 £136
Median % change year-on-year -6.45% +13.76% +2.44%
75th Percentile £162 £188 £182
90th Percentile £198 £218 £226
England median daily rate £144 £150 £150
% change year-on-year -4.16% +0.17% +15.38%
Number of hourly rates quoted 2 6 7
10th Percentile £17.49 £20.00 £11.50
25th Percentile £18.43 £20.11 £13.25
Median hourly rate £21.56 £20.44 £16.50
Median % change year-on-year +5.45% +23.88% -25.00%
75th Percentile £26.25 £21.98 £23.13
90th Percentile £28.12 £22.56 £31.75
England median hourly rate £16.50 £18.50 £16.00
% change year-on-year -10.81% +15.63% +33.33%

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,262 24,406 36,823
% of contract IT jobs with a recognized job title 93.45% 95.15% 95.30%
Number of daily rates quoted 11,760 17,762 27,009
10th Percentile £325 £363 £375
25th Percentile £441 £463 £473
Median daily rate (50th Percentile) £550 £578 £575
Median % change year-on-year -4.76% +0.43% +9.52%
75th Percentile £681 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £528
% change year-on-year -4.55% +4.27% +7.11%
Number of hourly rates quoted 319 282 435
10th Percentile £16.02 £18.00 £16.25
25th Percentile £20.22 £22.53 £22.59
Median hourly rate £27.50 £36.00 £35.00
Median % change year-on-year -23.61% +2.86% +15.32%
75th Percentile £44.25 £62.64 £49.25
90th Percentile £65.23 £82.48 £66.30
England median hourly rate £37.18 £45.00 £23.00
% change year-on-year -17.38% +95.65% +6.98%

1st Line Support
Job Vacancy Trend in London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support in London

1st Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 1st Line Support in London.

Daily rate trend for 1st Line Support in London

1st Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 1st Line Support in London.

Hourly rate trend for 1st Line Support in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +30 6 £158 +16.67% 3
West London +19 2 - - 3
South London +3 1 £205 +43.86% 2
East London -3 1 £125 -28.57%
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 23 May 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st Line Support in the job title.

1 19 (63.33%) Windows
2 15 (50.00%) Microsoft
3 11 (36.67%) Microsoft 365
3 11 (36.67%) Active Directory
3 11 (36.67%) Microsoft Office
4 10 (33.33%) Social Skills
5 9 (30.00%) Customer Service
6 8 (26.67%) Windows 7
7 6 (20.00%) Finance
7 6 (20.00%) Degree
7 6 (20.00%) Analytical Skills
7 6 (20.00%) WhatsApp
8 4 (13.33%) Time Management
8 4 (13.33%) SC Cleared
8 4 (13.33%) Security Cleared
8 4 (13.33%) SLA
8 4 (13.33%) Presentation Skills
8 4 (13.33%) User Experience
8 4 (13.33%) Decision-Making
8 4 (13.33%) Organisational Skills
9 3 (10.00%) Windows Server 2008
9 3 (10.00%) Windows 10
9 3 (10.00%) OneDrive
9 3 (10.00%) Proactive Monitoring
9 3 (10.00%) Proactive Maintenance
9 3 (10.00%) Wi-Fi
9 3 (10.00%) Retail
9 3 (10.00%) Service Delivery
9 3 (10.00%) Apple
9 3 (10.00%) Citrix

1st Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 11 (36.67%) Microsoft Office
Cloud Services
1 11 (36.67%) Microsoft 365
2 6 (20.00%) WhatsApp
3 3 (10.00%) OneDrive
4 1 (3.33%) AWS
4 1 (3.33%) Azure
4 1 (3.33%) Cloud Computing
4 1 (3.33%) Entra ID
Communications & Networking
1 3 (10.00%) DHCP
1 3 (10.00%) DNS
1 3 (10.00%) VPN
1 3 (10.00%) Wi-Fi
2 2 (6.67%) LAN
2 2 (6.67%) WAN
Database & Business Intelligence
1 1 (3.33%) Spatial Data
General
1 10 (33.33%) Social Skills
2 6 (20.00%) Analytical Skills
2 6 (20.00%) Finance
3 4 (13.33%) Organisational Skills
3 4 (13.33%) Presentation Skills
4 3 (10.00%) Retail
5 2 (6.67%) Advertising
5 2 (6.67%) Banking
5 2 (6.67%) Front Office
5 2 (6.67%) German Language
5 2 (6.67%) Public Sector
6 1 (3.33%) Back Office
6 1 (3.33%) Electronics
6 1 (3.33%) French Language
6 1 (3.33%) Inclusion and Diversity
6 1 (3.33%) Local Government
6 1 (3.33%) Marketing
6 1 (3.33%) Spanish Language
6 1 (3.33%) Swedish Language
6 1 (3.33%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (6.67%) FIX Protocol
2 1 (3.33%) XMPP
Miscellaneous
1 2 (6.67%) iPhone
2 1 (3.33%) Blackberry
2 1 (3.33%) BYOD
2 1 (3.33%) Driving Licence
2 1 (3.33%) iPad
2 1 (3.33%) Photography
2 1 (3.33%) Smartphone
Operating Systems
1 19 (63.33%) Windows
2 8 (26.67%) Windows 7
3 3 (10.00%) Windows 10
3 3 (10.00%) Windows Server 2008
4 2 (6.67%) Android
4 2 (6.67%) Linux
4 2 (6.67%) Mac OS
4 2 (6.67%) Windows Server
5 1 (3.33%) Apple iOS
5 1 (3.33%) Mac OS X
Processes & Methodologies
1 9 (30.00%) Customer Service
2 4 (13.33%) Decision-Making
2 4 (13.33%) Time Management
2 4 (13.33%) User Experience
3 3 (10.00%) ITIL
3 3 (10.00%) Proactive Maintenance
3 3 (10.00%) Proactive Monitoring
3 3 (10.00%) Service Delivery
4 2 (6.67%) Customer Requirements
4 2 (6.67%) Information Security
4 2 (6.67%) ITSM
4 2 (6.67%) Multi-Factor Authentication
4 2 (6.67%) Service Management
4 2 (6.67%) Stakeholder Management
4 2 (6.67%) Technical Leadership
5 1 (3.33%) Chat Support
5 1 (3.33%) Continuous Improvement
5 1 (3.33%) Inventory Management
5 1 (3.33%) Network Management
5 1 (3.33%) Two-Factor Authentication
Programming Languages
1 2 (6.67%) SQL
Qualifications
1 6 (20.00%) Degree
2 4 (13.33%) SC Cleared
2 4 (13.33%) Security Cleared
3 2 (6.67%) ITIL Certification
4 1 (3.33%) AWS Certification
4 1 (3.33%) MCSE
4 1 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 4 (13.33%) SLA
2 1 (3.33%) Data Quality
System Software
1 11 (36.67%) Active Directory
Vendors
1 15 (50.00%) Microsoft
2 3 (10.00%) Apple
2 3 (10.00%) Citrix
3 2 (6.67%) Dell
3 2 (6.67%) ServiceNow
4 1 (3.33%) SAP