Period
to 25 November 2017

The median contractor rate for a 1st Line Support was £125 per day in advertised job vacancies in London during the 6 months to 25 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
England > London
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 514 487 453
Rank change year-on-year -27 -34 -54
Contract jobs requiring a 1st Line Support 117 129 163
As % of all contract IT jobs advertised in London 0.25% 0.29% 0.35%
As % of the Job Titles category 0.26% 0.30% 0.37%
Number of daily rates quoted 85 72 85
London median daily rate £125 £130 £145
Median daily rate % change year-on-year -3.85% -10.34% +1.75%
10th Percentile £89 £95 £97
90th Percentile £214 £203 £238
England median daily rate £120 £115 £120
% change year-on-year +4.35% -4.17% -4.00%
Number of hourly rates quoted 15 33 33
London median hourly rate £13.50 £12.50 £13.50
Median hourly rate % change year-on-year +8.00% -7.41% +17.39%
10th Percentile £11.60 £10.50 £10.30
90th Percentile £22.20 £17.16 £22.00
England median hourly rate £12.37 £12.00 £12.00
% change year-on-year +3.04% - +4.35%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44328 42718 44588
% of contract IT jobs with a recognized job title 94.80% 94.96% 95.04%
Number of daily rates quoted 32100 30369 31422
London median daily rate £495 £463 £450
Median daily rate % change year-on-year +7.03% +2.78% +5.88%
10th Percentile £300 £289 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 537 559 674
London median hourly rate £20.44 £19.03 £19.00
Median hourly rate % change year-on-year +7.38% +0.16% +8.57%
10th Percentile £12.30 £11.40 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.63 £18.48 £18.00
% change year-on-year +0.81% +2.64% +9.09%

1st Line Support
Job Vacancy Trend in London

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support in London

1st Line Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in London.

Contractor daily rate trend for 1st Line Support in London

1st Line Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 1st Line Support in London over the 6 months to 25 November 2017.

Contractor daily rate histogram for 1st Line Support in London

1st Line Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in London.

Contractor hourly rate trend for 1st Line Support in London

1st Line Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 1st Line Support in London over the 6 months to 25 November 2017.

Contractor hourly rate histogram for 1st Line Support in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -1 27 £130 -25.71% 2
West London -25 9 £110 +7.32% 2
East London -9 6 £110 +3.53% 2
North London -11 2 - -
South London -36 1 - - 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 25 November 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st Line Support in the job title.

1 74 (63.25%) Windows
2 60 (51.28%) Active Directory
3 51 (43.59%) Microsoft
4 38 (32.48%) Microsoft Office
5 34 (29.06%) Windows 7
6 27 (23.08%) Windows 10
7 18 (15.38%) ITIL
8 17 (14.53%) Banking
9 15 (12.82%) Office 365
9 15 (12.82%) SLA
10 14 (11.97%) Microsoft Excel
10 14 (11.97%) Finance
11 12 (10.26%) Windows 8
11 12 (10.26%) Android
11 12 (10.26%) Service Management
11 12 (10.26%) Microsoft PowerPoint
12 11 (9.40%) LANDesk
13 10 (8.55%) MS Exchange
13 10 (8.55%) Windows Server
14 9 (7.69%) ITIL Certification
15 8 (6.84%) Mac OS X
15 8 (6.84%) Blackberry
15 8 (6.84%) Degree
16 7 (5.98%) Apple iOS
16 7 (5.98%) Mobile Device Management
16 7 (5.98%) iPhone
16 7 (5.98%) Smartphone
16 7 (5.98%) Law
16 7 (5.98%) Citrix
17 6 (5.13%) Microsoft Certification

1st Line Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.55%) MS Exchange
2 6 (5.13%) SharePoint
3 5 (4.27%) Exchange Server 2010
4 4 (3.42%) Blackberry Enterprise Server
5 2 (1.71%) Skype for Business
6 1 (0.85%) Apache
6 1 (0.85%) Exchange Server 2007
6 1 (0.85%) Exchange Server 2013
6 1 (0.85%) IIS
Applications
1 38 (32.48%) Microsoft Office
2 14 (11.97%) Microsoft Excel
3 12 (10.26%) Microsoft PowerPoint
4 4 (3.42%) Microsoft Project
Business Applications
1 4 (3.42%) Dynamics CRM
2 1 (0.85%) Eikon
2 1 (0.85%) Oracle Retail
2 1 (0.85%) RMDS
Cloud Services
1 15 (12.82%) Office 365
2 5 (4.27%) Google Drive
3 4 (3.42%) Microsoft Azure
4 3 (2.56%) Azure Active Directory
5 1 (0.85%) Amazon AWS
5 1 (0.85%) Mimecast
Communications & Networking
1 5 (4.27%) LAN
2 4 (3.42%) Broadband
2 4 (3.42%) IP Telephony
2 4 (3.42%) Wireless
3 3 (2.56%) DHCP
3 3 (2.56%) DNS
3 3 (2.56%) WAN
4 2 (1.71%) Internet
4 2 (1.71%) SMS
4 2 (1.71%) TCP/IP
5 1 (0.85%) Ethernet
5 1 (0.85%) FTP
5 1 (0.85%) Intranet
5 1 (0.85%) Remote Desktop
5 1 (0.85%) SSL
5 1 (0.85%) VPN
5 1 (0.85%) Wi-Fi
Development Applications
1 6 (5.13%) JIRA
General
1 17 (14.53%) Banking
2 14 (11.97%) Finance
3 7 (5.98%) Law
4 5 (4.27%) Back Office
5 4 (3.42%) Retail
6 2 (1.71%) International Banking
6 2 (1.71%) Legal
6 2 (1.71%) Marketing
6 2 (1.71%) Publishing
7 1 (0.85%) Advertising
7 1 (0.85%) Financial Institution
7 1 (0.85%) French Language
7 1 (0.85%) Front Office
7 1 (0.85%) German Language
7 1 (0.85%) Italian Language
7 1 (0.85%) Polish Language
7 1 (0.85%) Portuguese Language
7 1 (0.85%) Spanish Language
7 1 (0.85%) Telecoms
7 1 (0.85%) Turkish Language
Miscellaneous
1 8 (6.84%) Blackberry
2 7 (5.98%) iPhone
2 7 (5.98%) Smartphone
3 6 (5.13%) iPad
4 5 (4.27%) Video Conferencing
5 3 (2.56%) Analytical Skills
5 3 (2.56%) NHS
6 1 (0.85%) Data Centre
6 1 (0.85%) Digital Currency
6 1 (0.85%) Driving Licence
6 1 (0.85%) Management Information System
Operating Systems
1 74 (63.25%) Windows
2 34 (29.06%) Windows 7
3 27 (23.08%) Windows 10
4 12 (10.26%) Android
4 12 (10.26%) Windows 8
5 10 (8.55%) Windows Server
6 8 (6.84%) Mac OS X
7 7 (5.98%) Apple iOS
8 2 (1.71%) Linux
9 1 (0.85%) Mac OS
9 1 (0.85%) Windows Server 2008
9 1 (0.85%) Windows Server 2012
9 1 (0.85%) Windows XP
Processes & Methodologies
1 18 (15.38%) ITIL
2 12 (10.26%) Service Management
3 7 (5.98%) Mobile Device Management
4 5 (4.27%) Root Cause Analysis
4 5 (4.27%) Software Deployment
5 4 (3.42%) CRM
5 4 (3.42%) Data Analysis
5 4 (3.42%) Incident Management
5 4 (3.42%) User Acceptance Testing
6 3 (2.56%) Information Security
6 3 (2.56%) Problem Management
7 2 (1.71%) Change Management
7 2 (1.71%) Continuous Improvement
7 2 (1.71%) Digital Marketing
7 2 (1.71%) ITIL V3
7 2 (1.71%) ITSM
7 2 (1.71%) Migration
7 2 (1.71%) Service Delivery
7 2 (1.71%) Ticket Management
7 2 (1.71%) Time Management
Programming Languages
1 2 (1.71%) SQL
2 1 (0.85%) Java
Qualifications
1 9 (7.69%) ITIL Certification
2 8 (6.84%) Degree
3 6 (5.13%) Microsoft Certification
3 6 (5.13%) Security Cleared
4 4 (3.42%) SC Cleared
5 3 (2.56%) CTC Cleared
6 2 (1.71%) BPSS Clearance
6 2 (1.71%) DBS Check
6 2 (1.71%) MCDST
6 2 (1.71%) MCITP
7 1 (0.85%) CCNA
7 1 (0.85%) Cisco Certification
7 1 (0.85%) DV Cleared
7 1 (0.85%) JNCIA
7 1 (0.85%) MCP
7 1 (0.85%) MCSA
7 1 (0.85%) MCSE
7 1 (0.85%) Server+ Certification
Quality Assurance & Compliance
1 15 (12.82%) SLA
2 1 (0.85%) Disclosure Scotland
System Software
1 60 (51.28%) Active Directory
2 1 (0.85%) Hyper-V
2 1 (0.85%) Microsoft App-V
2 1 (0.85%) Terminal Services
2 1 (0.85%) Virtual Servers
2 1 (0.85%) VMware Infrastructure
Systems Management
1 3 (2.56%) SCCM
2 1 (0.85%) MAILsweeper
2 1 (0.85%) Systems Management Server (SMS)
Vendors
1 51 (43.59%) Microsoft
2 11 (9.40%) LANDesk
3 7 (5.98%) Citrix
4 6 (5.13%) Google
5 5 (4.27%) Apple
5 5 (4.27%) Remedy
5 5 (4.27%) ServiceNow
6 4 (3.42%) Avaya
6 4 (3.42%) Dell
6 4 (3.42%) HP
6 4 (3.42%) Symantec
6 4 (3.42%) Wyse
7 3 (2.56%) Bloomberg
7 3 (2.56%) Reuters
7 3 (2.56%) SolarWinds
8 2 (1.71%) Adobe
8 2 (1.71%) Cisco
8 2 (1.71%) VMware
9 1 (0.85%) AppSense
9 1 (0.85%) Capita