The median contractor rate for a 1st Line Support was £121 per day in advertised job vacancies in London during the 3 months to 24 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
First Line Support
England / London
Rank 358 370 352
Rank change year-on-year +12 -18  
Contract jobs requiring a 1st Line Support 42 58 57
As % of all contract IT jobs advertised in London 0.22% 0.26% 0.27%
As % of the Job Titles category 0.23% 0.28% 0.29%
Number of daily rates quoted 28 32 34
Median daily rate £121 £130 £133
Median daily rate % change year-on-year -6.73% -1.88%  
90% offered a daily rate of more than £90 £110 £90
10% offered a daily rate of more than £175 £232 £174
UK excluding London median daily rate £115 £110 £125
% change year-on-year +4.54% -12.00%  
Number of hourly rates quoted 9 16 14
Median hourly rate £13.50 £15.00 £16.50
Median hourly rate % change year-on-year -10.00% -9.09%  
90% offered a hourly rate of more than £12.00 £11.50 £12.95
10% offered a hourly rate of more than £36.80 £22.00 £17.85
UK excluding London median hourly rate £13.00 £12.00 £11.86
% change year-on-year +8.33% +1.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
London
Contract job vacancies with a job title containing a recognized job role 18463 20944 19902
As % of all contract IT job vacancies advertised in London 94.85% 94.98% 94.88%
Number of daily rates quoted 13124 15012 13730
Median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.55% -  
90% offered a daily rate of more than £301 £300 £275
10% offered a daily rate of more than £650 £625 £600
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 242 285 369
Median hourly rate £23.00 £17.00 £19.50
Median hourly rate % change year-on-year +35.29% -12.82%  
90% offered a hourly rate of more than £13.70 £11.50 £13.00
10% offered a hourly rate of more than £55.00 £43.57 £55.00
UK excluding London median hourly rate £17.50 £20.00 £17.38
% change year-on-year -12.50% +15.10%  

1st Line Support
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in London

1st Line Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in London.

Contractor daily rate trend for 1st Line Support in London

1st Line Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 1st Line Support in London over the 3 months to 24 March 2017.

Contractor daily rate histogram for 1st Line Support in London

1st Line Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support in London.

Contractor hourly rate trend for 1st Line Support in London

1st Line Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 1st Line Support in London over the 3 months to 24 March 2017.

Contractor hourly rate histogram for 1st Line Support in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +4 6 £120 -7.69%
Kingston Upon Thames -4 2 £123 -18.33%
Barnet - 1 - -
New Malden - 1 £143 -
Canary Wharf - 1 £110 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 24 March 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 1st Line Support in the job title.

1 67 (64.42%) Windows
2 53 (50.96%) Active Directory
3 50 (48.08%) MS Office
4 42 (40.38%) Microsoft
5 32 (30.77%) Windows 7
6 26 (25.00%) MS Excel
7 16 (15.38%) ITIL
8 15 (14.42%) Law
9 14 (13.46%) Citrix
10 13 (12.50%) Windows 10
11 11 (10.58%) Blackberry
12 10 (9.62%) Apple
13 9 (8.65%) Windows XP
13 9 (8.65%) Legal
13 9 (8.65%) Service Management
13 9 (8.65%) Windows 8
14 8 (7.69%) Android
14 8 (7.69%) SLA
14 8 (7.69%) VoIP
15 7 (6.73%) Cisco
15 7 (6.73%) iPhone
15 7 (6.73%) Windows Server
15 7 (6.73%) Security Cleared
16 6 (5.77%) Remote Desktop
16 6 (5.77%) Finance
16 6 (5.77%) Smartphone
16 6 (5.77%) Fat Client
16 6 (5.77%) MS PowerPoint
16 6 (5.77%) Google
16 6 (5.77%) MS Exchange

1st Line Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.77%) MS Exchange
2 5 (4.81%) Exchange Server 2010
2 5 (4.81%) SharePoint
3 3 (2.88%) IBM Notes
3 3 (2.88%) Moodle
3 3 (2.88%) Skype for Business
4 2 (1.92%) Blackberry Enterprise Server
4 2 (1.92%) Exchange Server 2007
5 1 (0.96%) CMS
Applications
1 50 (48.08%) MS Office
2 26 (25.00%) MS Excel
3 6 (5.77%) MS PowerPoint
Business Applications
1 1 (0.96%) Dynamics CRM
1 1 (0.96%) Dynamics NAV
Cloud Services
1 4 (3.85%) Google Drive
1 4 (3.85%) Office 365
2 1 (0.96%) G Suite
2 1 (0.96%) Mimecast
2 1 (0.96%) SaaS
Communications & Networking
1 8 (7.69%) VoIP
2 6 (5.77%) Remote Desktop
3 5 (4.81%) LAN
4 4 (3.85%) Internet
4 4 (3.85%) VPN
4 4 (3.85%) WAN
5 3 (2.88%) TCP/IP
5 3 (2.88%) Wireless
6 2 (1.92%) Broadband
6 2 (1.92%) Firewall
6 2 (1.92%) Intranet
6 2 (1.92%) VLAN
6 2 (1.92%) Wi-Fi
7 1 (0.96%) Cisco IOS
7 1 (0.96%) DHCP
7 1 (0.96%) DNS
7 1 (0.96%) Extranet
7 1 (0.96%) ISDN
7 1 (0.96%) Skype
Database & Business Intelligence
1 3 (2.88%) SQL Server
2 1 (0.96%) SQL Server 2008
2 1 (0.96%) SQL Server 2012
Development Applications
1 4 (3.85%) JIRA
General
1 15 (14.42%) Law
2 9 (8.65%) Legal
3 6 (5.77%) Finance
4 3 (2.88%) Banking
4 3 (2.88%) Telecoms
5 2 (1.92%) Retail
6 1 (0.96%) Dutch Language
6 1 (0.96%) French Language
6 1 (0.96%) German Language
6 1 (0.96%) Investment Banking
6 1 (0.96%) Local Government
Miscellaneous
1 11 (10.58%) Blackberry
2 7 (6.73%) iPhone
3 6 (5.77%) Fat Client
3 6 (5.77%) Smartphone
3 6 (5.77%) Thin Client
4 4 (3.85%) Analytical Skills
5 3 (2.88%) e-Learning
5 3 (2.88%) EPoS
5 3 (2.88%) Video Conferencing
6 2 (1.92%) iPad
6 2 (1.92%) Management Information System
6 2 (1.92%) NHS
7 1 (0.96%) AS400
7 1 (0.96%) Computer Science
7 1 (0.96%) Driving Licence
7 1 (0.96%) PKI
Operating Systems
1 67 (64.42%) Windows
2 32 (30.77%) Windows 7
3 13 (12.50%) Windows 10
4 9 (8.65%) Windows 8
4 9 (8.65%) Windows XP
5 8 (7.69%) Android
6 7 (6.73%) Windows Server
7 5 (4.81%) Apple iOS
8 3 (2.88%) Windows Server 2008
8 3 (2.88%) Windows Server 2012
9 1 (0.96%) Linux
9 1 (0.96%) Mac OS
9 1 (0.96%) Windows 2000
Processes & Methodologies
1 16 (15.38%) ITIL
2 9 (8.65%) Service Management
3 4 (3.85%) Incident Management
3 4 (3.85%) Problem Management
4 2 (1.92%) Asset Management
4 2 (1.92%) ITSM
4 2 (1.92%) Service Delivery
4 2 (1.92%) Time Management
5 1 (0.96%) Business Intelligence
5 1 (0.96%) Change Management
5 1 (0.96%) Configuration Management
5 1 (0.96%) CRM
5 1 (0.96%) Data Management
5 1 (0.96%) Email Management
5 1 (0.96%) Investment Management
5 1 (0.96%) ITIL V3
5 1 (0.96%) Migration
5 1 (0.96%) Root Cause Analysis
5 1 (0.96%) Software Licensing
5 1 (0.96%) Ticket Management
Programming Languages
1 1 (0.96%) SQL
Qualifications
1 7 (6.73%) Security Cleared
2 5 (4.81%) Degree
2 5 (4.81%) MOS
3 4 (3.85%) SC Cleared
4 3 (2.88%) CTC Cleared
4 3 (2.88%) DBS Check
4 3 (2.88%) DV Cleared
4 3 (2.88%) ITIL Certification
5 2 (1.92%) Microsoft Certification
6 1 (0.96%) A+ Certification
6 1 (0.96%) BPSS Clearance
6 1 (0.96%) CCNA
6 1 (0.96%) Cisco Certification
6 1 (0.96%) MCTS
Quality Assurance & Compliance
1 8 (7.69%) SLA
2 1 (0.96%) Disclosure Scotland
System Software
1 53 (50.96%) Active Directory
2 2 (1.92%) XenApp
3 1 (0.96%) Terminal Services
Systems Management
1 2 (1.92%) AirWatch
2 1 (0.96%) Forefront Identity Manager
2 1 (0.96%) SCCM
Vendors
1 42 (40.38%) Microsoft
2 14 (13.46%) Citrix
3 10 (9.62%) Apple
4 7 (6.73%) Cisco
5 6 (5.77%) Google
6 5 (4.81%) HP
7 3 (2.88%) Lotus
8 2 (1.92%) Dell
8 2 (1.92%) ServiceNow
8 2 (1.92%) VMware
9 1 (0.96%) Avaya
9 1 (0.96%) Belkin
9 1 (0.96%) Canon
9 1 (0.96%) Compaq
9 1 (0.96%) IBM
9 1 (0.96%) Intel
9 1 (0.96%) Mitel
9 1 (0.96%) NetApp
9 1 (0.96%) NETGEAR
9 1 (0.96%) Oracle