1st Line Support Contracts in London

First Line Support
England > London

The median First Line Support daily rate in London is £220, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 340 361 416
Rank change year-on-year +21 +55 +114
Contract jobs requiring a 1st Line Support 13 30 77
As % of all contract jobs advertised in London 0.10% 0.17% 0.28%
As % of the Job Titles category 0.11% 0.18% 0.30%
Number of daily rates quoted 5 23 67
10th Percentile £173 £103 £130
25th Percentile £206 £111 £135
Median daily rate (50th Percentile) £220 £144 £155
Median % change year-on-year +52.78% -7.10% +11.71%
75th Percentile £250 £161 £191
90th Percentile £355 £204 £224
England median daily rate £180 £144 £150
% change year-on-year +25.00% -4.00% +3.45%
Number of hourly rates quoted 5 1 7
10th Percentile £18.95 - £18.00
25th Percentile £20.24 - £20.00
Median hourly rate £21.63 £16.86 £20.44
Median % change year-on-year +28.26% -17.51% +23.88%
75th Percentile £23.01 - £21.54
90th Percentile £26.00 - £22.63
England median hourly rate £18.82 £16.50 £18.50
% change year-on-year +14.06% -10.81% +19.35%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 11,726 16,625 25,758
% of contract IT jobs with a recognized job title 93.45% 93.24% 95.28%
Number of daily rates quoted 8,034 12,022 18,663
10th Percentile £341 £325 £363
25th Percentile £431 £444 £463
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -
75th Percentile £675 £675 £700
90th Percentile £800 £800 £800
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 143 336 290
10th Percentile £20.45 £16.01 £18.00
25th Percentile £23.90 £20.02 £22.53
Median hourly rate £34.00 £27.81 £35.00
Median % change year-on-year +22.26% -20.54% -
75th Percentile £50.75 £43.75 £60.00
90th Percentile £64.75 £65.00 £76.03
England median hourly rate £30.62 £36.31 £45.00
% change year-on-year -15.67% -19.32% +100.00%

1st Line Support
Job Vacancy Trend in London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support in London

1st Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 1st Line Support in London.

Daily rate trend for 1st Line Support in London

1st Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 1st Line Support in London over the 6 months to 1 May 2025.

Daily rate histogram for 1st Line Support in London

1st Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 1st Line Support in London.

Hourly rate trend for 1st Line Support in London

1st Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West London +13 3 - -
Central London +1 2 - - 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 1 May 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st Line Support in the job title.

1 6 (46.15%) Microsoft 365
2 5 (38.46%) Social Skills
2 5 (38.46%) Customer Service
2 5 (38.46%) Windows
2 5 (38.46%) Microsoft
2 5 (38.46%) Microsoft Office
3 4 (30.77%) Degree
4 3 (23.08%) SLA
4 3 (23.08%) Incident Management
4 3 (23.08%) DBS Check
4 3 (23.08%) Customer Experience
4 3 (23.08%) Service Delivery
4 3 (23.08%) Disaster Recovery
4 3 (23.08%) Finance
4 3 (23.08%) Business Continuity
4 3 (23.08%) ITIL
4 3 (23.08%) Project Management
4 3 (23.08%) Active Directory
5 2 (15.38%) Dell
5 2 (15.38%) LAN
5 2 (15.38%) WAN
5 2 (15.38%) TCP/IP
5 2 (15.38%) VPN
5 2 (15.38%) Wi-Fi
5 2 (15.38%) Back Office
6 1 (7.69%) Mac OS
6 1 (7.69%) Apple iOS
6 1 (7.69%) High Availability
6 1 (7.69%) Information Governance
6 1 (7.69%) Line Management

1st Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Microsoft Exchange
1 1 (7.69%) SharePoint
Applications
1 5 (38.46%) Microsoft Office
Cloud Services
1 6 (46.15%) Microsoft 365
2 1 (7.69%) OneDrive
Communications & Networking
1 2 (15.38%) LAN
1 2 (15.38%) TCP/IP
1 2 (15.38%) VPN
1 2 (15.38%) WAN
1 2 (15.38%) Wi-Fi
General
1 5 (38.46%) Social Skills
2 3 (23.08%) Finance
3 2 (15.38%) Back Office
4 1 (7.69%) Inclusion and Diversity
4 1 (7.69%) Local Government
4 1 (7.69%) Retail
4 1 (7.69%) Spanish Language
Miscellaneous
1 1 (7.69%) Foreign Exchange (FX)
1 1 (7.69%) iPhone
1 1 (7.69%) Virtual Team
Operating Systems
1 5 (38.46%) Windows
2 1 (7.69%) Android
2 1 (7.69%) Apple iOS
2 1 (7.69%) Mac OS
2 1 (7.69%) Windows 10
Processes & Methodologies
1 5 (38.46%) Customer Service
2 3 (23.08%) Business Continuity
2 3 (23.08%) Customer Experience
2 3 (23.08%) Disaster Recovery
2 3 (23.08%) Incident Management
2 3 (23.08%) ITIL
2 3 (23.08%) Project Management
2 3 (23.08%) Service Delivery
3 1 (7.69%) Asset Management
3 1 (7.69%) CRM
3 1 (7.69%) Data Protection
3 1 (7.69%) High Availability
3 1 (7.69%) Information Governance
3 1 (7.69%) ITSM
3 1 (7.69%) Line Management
3 1 (7.69%) Problem-Solving
3 1 (7.69%) Regulatory Compliance
3 1 (7.69%) Supplier Management
3 1 (7.69%) Time Management
Programming Languages
1 1 (7.69%) PowerShell
Qualifications
1 4 (30.77%) Degree
2 3 (23.08%) DBS Check
Quality Assurance & Compliance
1 3 (23.08%) SLA
System Software
1 3 (23.08%) Active Directory
Vendors
1 5 (38.46%) Microsoft
2 2 (15.38%) Dell
3 1 (7.69%) Apple
3 1 (7.69%) Bloomberg