Period
to 23 November 2017

The median contractor rate for a 2nd Line Support Analyst was £168 per day in advertised job vacancies in London during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
England > London
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 577 528 502
Rank change year-on-year -49 -26 -7
Contract jobs requiring a 2nd Line Support Analyst 58 91 127
As % of all contract IT jobs advertised in London 0.12% 0.20% 0.27%
As % of the Job Titles category 0.13% 0.21% 0.29%
Number of daily rates quoted 38 69 63
London median daily rate £168 £175 £175
Median daily rate % change year-on-year -4.29% - -2.78%
10th Percentile £114 £128 £123
90th Percentile £216 £500 £275
England median daily rate £160 £170 £168
% change year-on-year -5.88% +1.49% -4.29%
Number of hourly rates quoted 11 11 39
London median hourly rate £17.00 £19.00 £14.00
Median hourly rate % change year-on-year -10.53% +35.71% -20.00%
10th Percentile £10.50 £13.25 £8.50
90th Percentile £23.00 £143.75 £25.00
England median hourly rate £16.50 £14.57 £15.00
% change year-on-year +13.29% -2.90% -9.09%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44677 42926 44295
% of contract IT jobs with a recognized job title 94.83% 94.98% 95.04%
Number of daily rates quoted 32353 30510 31225
London median daily rate £498 £463 £450
Median daily rate % change year-on-year +7.57% +2.78% +5.88%
10th Percentile £300 £288 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 549 563 683
London median hourly rate £20.50 £19.23 £19.00
Median hourly rate % change year-on-year +6.60% +1.21% +8.57%
10th Percentile £12.50 £11.50 £11.25
90th Percentile £47.83 £50.00 £47.77
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

2nd Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst in London.

Contractor daily rate trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 2nd Line Support Analyst in London over the 6 months to 23 November 2017.

Contractor daily rate histogram for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst in London.

Contractor hourly rate trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst in London over the 6 months to 23 November 2017.

Contractor hourly rate histogram for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -5 11 £175 +6.06% 3
West London -9 3 £153 +8.93% 1
East London -4 2 £130 - 1
North London - 2 £175 -
South London -34 1 £113 -7.94% 3
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 23 November 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support Analyst in the job title.

1 42 (72.41%) Windows
2 38 (65.52%) Active Directory
3 27 (46.55%) Microsoft
4 21 (36.21%) Microsoft Office
5 20 (34.48%) ITIL
5 20 (34.48%) Windows 7
6 14 (24.14%) Windows 10
6 14 (24.14%) Office 365
7 12 (20.69%) Finance
7 12 (20.69%) SCCM
7 12 (20.69%) MS Exchange
8 11 (18.97%) Citrix
9 10 (17.24%) Cisco
10 9 (15.52%) Incident Management
11 8 (13.79%) LAN
12 7 (12.07%) WAN
12 7 (12.07%) Apple
13 6 (10.34%) Skype for Business
13 6 (10.34%) Skype
13 6 (10.34%) Legal
13 6 (10.34%) VPN
14 5 (8.62%) TCP/IP
14 5 (8.62%) Mac OS X
14 5 (8.62%) Service Management
14 5 (8.62%) Smartphone
14 5 (8.62%) Security Cleared
14 5 (8.62%) Android
14 5 (8.62%) Windows Server
15 4 (6.90%) Windows Server 2012
15 4 (6.90%) Exchange Server 2010

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (20.69%) MS Exchange
2 6 (10.34%) Skype for Business
3 4 (6.90%) Exchange Server 2010
4 3 (5.17%) Exchange Server 2007
5 1 (1.72%) Blackberry Enterprise Server
5 1 (1.72%) Exchange Server 2013
5 1 (1.72%) IBM Notes
5 1 (1.72%) SharePoint
5 1 (1.72%) SharePoint 2013
Applications
1 21 (36.21%) Microsoft Office
2 1 (1.72%) AutoCAD
2 1 (1.72%) Microsoft Project
2 1 (1.72%) MS Visio
Cloud Services
1 14 (24.14%) Office 365
2 1 (1.72%) Amazon AWS
2 1 (1.72%) G Suite
2 1 (1.72%) Microsoft Azure
Communications & Networking
1 8 (13.79%) LAN
2 7 (12.07%) WAN
3 6 (10.34%) Skype
3 6 (10.34%) VPN
4 5 (8.62%) TCP/IP
5 4 (6.90%) IP Telephony
6 3 (5.17%) Network Security
6 3 (5.17%) Wi-Fi
7 2 (3.45%) Internet
7 2 (3.45%) Intranet
7 2 (3.45%) VoIP
7 2 (3.45%) Wireless
8 1 (1.72%) 4G
8 1 (1.72%) DHCP
8 1 (1.72%) DNS
8 1 (1.72%) Ethernet
8 1 (1.72%) Firewall
8 1 (1.72%) Remote Desktop
Development Applications
1 3 (5.17%) JIRA
General
1 12 (20.69%) Finance
2 6 (10.34%) Legal
3 2 (3.45%) Banking
3 2 (3.45%) Law
4 1 (1.72%) Front Office
4 1 (1.72%) Retail
4 1 (1.72%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.72%) Software Packaging
1 1 (1.72%) Web Services
Miscellaneous
1 5 (8.62%) Smartphone
2 4 (6.90%) iPhone
3 3 (5.17%) Analytical Skills
3 3 (5.17%) Video Conferencing
4 2 (3.45%) Blackberry
4 2 (3.45%) iPad
4 2 (3.45%) Management Information System
5 1 (1.72%) Computer Science
5 1 (1.72%) Data Centre
5 1 (1.72%) Handset
5 1 (1.72%) IBM Mainframe
5 1 (1.72%) Mainframe
Operating Systems
1 42 (72.41%) Windows
2 20 (34.48%) Windows 7
3 14 (24.14%) Windows 10
4 5 (8.62%) Android
4 5 (8.62%) Mac OS X
4 5 (8.62%) Windows Server
5 4 (6.90%) Apple iOS
5 4 (6.90%) Windows Server 2008
5 4 (6.90%) Windows Server 2012
6 3 (5.17%) Windows Vista
7 2 (3.45%) Windows 8
7 2 (3.45%) Windows Server 2003
7 2 (3.45%) Windows XP
8 1 (1.72%) Mac OS
8 1 (1.72%) NetWare
8 1 (1.72%) Unix
Processes & Methodologies
1 20 (34.48%) ITIL
2 9 (15.52%) Incident Management
3 5 (8.62%) Service Management
4 4 (6.90%) ITSM
4 4 (6.90%) Problem Management
5 3 (5.17%) Asset Management
5 3 (5.17%) Software Deployment
5 3 (5.17%) Statistics
5 3 (5.17%) Workflow
5 3 (5.17%) Workflow Management
6 2 (3.45%) Patch Management
6 2 (3.45%) Server Patching
6 2 (3.45%) Stakeholder Management
6 2 (3.45%) Time Management
7 1 (1.72%) Business Continuity
7 1 (1.72%) Investment Management
7 1 (1.72%) Knowledge Management
7 1 (1.72%) PDM
7 1 (1.72%) User Acceptance Testing
7 1 (1.72%) Wealth Management
Programming Languages
1 3 (5.17%) SQL
Qualifications
1 5 (8.62%) Security Cleared
2 3 (5.17%) DV Cleared
2 3 (5.17%) SC Cleared
3 2 (3.45%) DBS Check
3 2 (3.45%) Degree
3 2 (3.45%) ITIL Certification
3 2 (3.45%) MCP
4 1 (1.72%) CCENT
4 1 (1.72%) Computer Science Degree
4 1 (1.72%) CTC Cleared
4 1 (1.72%) MCDST
4 1 (1.72%) Microsoft Certification
Quality Assurance & Compliance
1 4 (6.90%) SLA
System Software
1 38 (65.52%) Active Directory
2 2 (3.45%) XenApp
3 1 (1.72%) Hyper-V
3 1 (1.72%) VMware Infrastructure
Systems Management
1 12 (20.69%) SCCM
2 3 (5.17%) AirWatch
2 3 (5.17%) Microsoft Data Protection Manager
2 3 (5.17%) Systems Management Server (SMS)
3 2 (3.45%) Backup Exec
4 1 (1.72%) AppManager
4 1 (1.72%) Control-M
Vendors
1 27 (46.55%) Microsoft
2 11 (18.97%) Citrix
3 10 (17.24%) Cisco
4 7 (12.07%) Apple
5 4 (6.90%) Dell
5 4 (6.90%) Google
6 3 (5.17%) CommVault
6 3 (5.17%) VMware
7 2 (3.45%) Avaya
7 2 (3.45%) LANDesk
8 1 (1.72%) Bloomberg
8 1 (1.72%) BMC
8 1 (1.72%) EMC
8 1 (1.72%) HP
8 1 (1.72%) IBM
8 1 (1.72%) IPFX
8 1 (1.72%) Lotus
8 1 (1.72%) Sage
8 1 (1.72%) Sophos
8 1 (1.72%) Veeam