2nd Line Support Analyst Contracts in London

Second Line Support Analyst
England > London

The median Second Line Support Analyst daily rate in London is £275, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 342 377 469
Rank change year-on-year +35 +92 +80
Contract jobs requiring a 2nd Line Support Analyst 11 14 24
As % of all contract jobs advertised in London 0.088% 0.079% 0.089%
As % of the Job Titles category 0.094% 0.084% 0.093%
Number of daily rates quoted 9 13 19
10th Percentile £241 £183 £175
25th Percentile £250 £185 £188
Median daily rate (50th Percentile) £275 £225 £225
Median % change year-on-year +22.22% - +2.27%
75th Percentile £288 £246 £271
90th Percentile - £254 £300
England median daily rate £263 £195 £225
% change year-on-year +34.62% -13.33% +28.57%
Number of hourly rates quoted 2 0 1
10th Percentile £24.51 - -
25th Percentile £25.27 - £15.50
Median hourly rate £26.54 - £16.00
75th Percentile £27.80 - £16.50
90th Percentile £28.56 - -
England median hourly rate £28.00 - £15.13
% change year-on-year - - -14.55%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 11,726 16,625 25,758
% of contract IT jobs with a recognized job title 93.45% 93.24% 95.28%
Number of daily rates quoted 8,034 12,022 18,663
10th Percentile £341 £325 £363
25th Percentile £431 £444 £463
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -
75th Percentile £675 £675 £700
90th Percentile £800 £800 £800
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 143 336 290
10th Percentile £20.45 £16.01 £18.00
25th Percentile £23.90 £20.02 £22.53
Median hourly rate £34.00 £27.81 £35.00
Median % change year-on-year +22.26% -20.54% -
75th Percentile £50.75 £43.75 £60.00
90th Percentile £64.75 £65.00 £76.03
England median hourly rate £30.62 £36.31 £45.00
% change year-on-year -15.67% -19.32% +100.00%

2nd Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 2nd Line Support Analyst in London.

Daily rate trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Analyst in London.

Hourly rate trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +8 5 £275 +13.40%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 1 May 2025, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 8 (72.73%) Microsoft
1 8 (72.73%) Active Directory
2 6 (54.55%) Windows
2 6 (54.55%) Microsoft 365
3 5 (45.45%) Finance
3 5 (45.45%) Windows 10
4 4 (36.36%) Mobile Device Management
4 4 (36.36%) ServiceNow
5 3 (27.27%) WebEx
5 3 (27.27%) Entra ID
5 3 (27.27%) SLA
5 3 (27.27%) Asset Management
5 3 (27.27%) Azure
5 3 (27.27%) Microsoft Office
5 3 (27.27%) ITIL
5 3 (27.27%) Microsoft Exchange
5 3 (27.27%) Citrix
6 2 (18.18%) DHCP
6 2 (18.18%) SharePoint
6 2 (18.18%) DNS
6 2 (18.18%) Service Delivery
6 2 (18.18%) ITSM
6 2 (18.18%) Management Information System
6 2 (18.18%) Incident Management
6 2 (18.18%) Apple iOS
6 2 (18.18%) Microsoft Intune
6 2 (18.18%) OneDrive
6 2 (18.18%) Analytical Skills
6 2 (18.18%) Yammer
6 2 (18.18%) Problem-Solving

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (27.27%) Microsoft Exchange
2 2 (18.18%) SharePoint
Applications
1 3 (27.27%) Microsoft Office
Business Applications
1 1 (9.09%) Dynamics CRM
Cloud Services
1 6 (54.55%) Microsoft 365
2 3 (27.27%) Azure
2 3 (27.27%) Entra ID
3 2 (18.18%) OneDrive
3 2 (18.18%) Yammer
Communications & Networking
1 3 (27.27%) WebEx
2 2 (18.18%) DHCP
2 2 (18.18%) DNS
3 1 (9.09%) Firewall
3 1 (9.09%) NAS
3 1 (9.09%) TCP/IP
3 1 (9.09%) VPN
3 1 (9.09%) Wi-Fi
Development Applications
1 1 (9.09%) JIRA
General
1 5 (45.45%) Finance
2 2 (18.18%) Analytical Skills
2 2 (18.18%) Social Skills
3 1 (9.09%) Law
3 1 (9.09%) Local Government
Miscellaneous
1 2 (18.18%) Management Information System
2 1 (9.09%) Hedge funds
2 1 (9.09%) Housing Association
2 1 (9.09%) iPad
2 1 (9.09%) iPhone
2 1 (9.09%) Onboarding
2 1 (9.09%) Video Conferencing
Operating Systems
1 6 (54.55%) Windows
2 5 (45.45%) Windows 10
3 2 (18.18%) Apple iOS
4 1 (9.09%) Mac OS
4 1 (9.09%) Windows Server
Processes & Methodologies
1 4 (36.36%) Mobile Device Management
2 3 (27.27%) Asset Management
2 3 (27.27%) ITIL
3 2 (18.18%) Customer Service
3 2 (18.18%) Incident Management
3 2 (18.18%) ITSM
3 2 (18.18%) Problem-Solving
3 2 (18.18%) Service Delivery
4 1 (9.09%) Data Protection
4 1 (9.09%) Document Management
4 1 (9.09%) Housing Management
4 1 (9.09%) Identity Access Management
4 1 (9.09%) Inventory Management
4 1 (9.09%) Investment Management
4 1 (9.09%) Knowledge Transfer
4 1 (9.09%) Multi-Factor Authentication
4 1 (9.09%) Remote Monitoring and Management
4 1 (9.09%) Roadmaps
4 1 (9.09%) Threat Detection
4 1 (9.09%) Ticket Management
Qualifications
1 1 (9.09%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (27.27%) SLA
System Software
1 8 (72.73%) Active Directory
2 1 (9.09%) Hyper-V
2 1 (9.09%) VMware Infrastructure
Systems Management
1 2 (18.18%) Microsoft Intune
2 1 (9.09%) PaperCut
Vendors
1 8 (72.73%) Microsoft
2 4 (36.36%) ServiceNow
3 3 (27.27%) Citrix
4 1 (9.09%) Apple
4 1 (9.09%) Capita
4 1 (9.09%) Salesforce
4 1 (9.09%) Toshiba
4 1 (9.09%) VMware
4 1 (9.09%) Zscaler