The median contractor rate for a 2nd Line Support Analyst was £180 per day in advertised job vacancies in London during the 3 months to 23 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Second Line Support Analyst
England / London
Rank 370 377 370
Rank change year-on-year +7 -7  
Contract jobs requiring a 2nd Line Support Analyst 32 42 39
As % of all contract IT jobs advertised in London 0.17% 0.19% 0.19%
As % of the Job Titles category 0.18% 0.20% 0.20%
Number of daily rates quoted 19 25 21
Median daily rate £180 £183 £165
Median daily rate % change year-on-year -1.36% +10.60%  
90% offered a daily rate of more than £135 £135 £135
10% offered a daily rate of more than £370 £304 £205
UK excluding London median daily rate £155 £180 £190
% change year-on-year -13.88% -5.26%  
Number of hourly rates quoted 7 7 8
Median hourly rate £23.00 £13.50 £18.25
Median hourly rate % change year-on-year +70.37% -26.02%  
90% offered a hourly rate of more than £18.80 £13.50 £14.25
10% offered a hourly rate of more than £23.80 £21.20 £68.95
UK excluding London median hourly rate £17.32 £15.50 £16.00
% change year-on-year +11.74% -3.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
London
Contract job vacancies with a job title containing a recognized job role 18217 20900 19829
As % of all contract IT job vacancies advertised in London 94.84% 95.03% 94.90%
Number of daily rates quoted 12944 14975 13682
Median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.55% -  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £643 £625 £600
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 235 282 362
Median hourly rate £23.00 £17.00 £19.50
Median hourly rate % change year-on-year +35.29% -12.82%  
90% offered a hourly rate of more than £13.70 £11.50 £12.50
10% offered a hourly rate of more than £55.00 £43.57 £55.00
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

2nd Line Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst in London.

Contractor daily rate trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 2nd Line Support Analyst in London over the 3 months to 23 March 2017.

Contractor daily rate histogram for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst in London.

Contractor hourly rate trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +10 4 £325 +24.76%
Ilford - 2 - -
Chiswick - 2 £185 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 March 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support Analyst in the job title.

1 64 (77.11%) Windows
2 57 (68.67%) Active Directory
3 49 (59.04%) MS Office
4 44 (53.01%) Microsoft
5 35 (42.17%) MS Excel
6 34 (40.96%) Windows 7
7 29 (34.94%) ITIL
8 28 (33.73%) Windows 10
9 27 (32.53%) Cisco
10 24 (28.92%) Blackberry
11 21 (25.30%) VMware
12 19 (22.89%) VMware Infrastructure
13 18 (21.69%) Citrix
14 17 (20.48%) ITIL Certification
14 17 (20.48%) Mac OS X
14 17 (20.48%) TCP/IP
15 16 (19.28%) Blackberry Enterprise Server
16 15 (18.07%) MS Exchange
17 14 (16.87%) Wireless
17 14 (16.87%) Virtual Desktop
18 13 (15.66%) vSphere
18 13 (15.66%) LANDesk
18 13 (15.66%) Service Management
18 13 (15.66%) SLA
19 12 (14.46%) Problem Management
20 11 (13.25%) Root Cause Analysis
20 11 (13.25%) Information Security
20 11 (13.25%) Law
21 10 (12.05%) Finance
21 10 (12.05%) Exchange Server 2010

2nd Line Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (19.28%) Blackberry Enterprise Server
2 15 (18.07%) MS Exchange
3 10 (12.05%) Exchange Server 2010
4 6 (7.23%) Exchange Server 2013
5 5 (6.02%) Exchange Server 2007
6 3 (3.61%) IBM Notes
7 2 (2.41%) SharePoint
7 2 (2.41%) Skype for Business
8 1 (1.20%) SharePoint 2010
Applications
1 49 (59.04%) MS Office
2 35 (42.17%) MS Excel
3 2 (2.41%) MS PowerPoint
Business Applications
1 2 (2.41%) thinkFolio
2 1 (1.20%) Hyperion Planning
2 1 (1.20%) Lorenzo
2 1 (1.20%) Oracle 11i
2 1 (1.20%) Oracle Cash Management
2 1 (1.20%) Oracle EBS
2 1 (1.20%) Oracle EBS R12
2 1 (1.20%) Oracle Financials
2 1 (1.20%) Oracle General Ledger
2 1 (1.20%) Oracle iProcurement
2 1 (1.20%) Oracle Payables
2 1 (1.20%) Oracle Receivables
Cloud Services
1 5 (6.02%) Office 365
2 1 (1.20%) GitHub
Communications & Networking
1 17 (20.48%) TCP/IP
2 14 (16.87%) Wireless
3 5 (6.02%) DHCP
3 5 (6.02%) DNS
3 5 (6.02%) LAN
4 4 (4.82%) VoIP
4 4 (4.82%) WAN
5 3 (3.61%) Firewall
5 3 (3.61%) Network Security
6 2 (2.41%) IP Telephony
6 2 (2.41%) Skype
6 2 (2.41%) VPN
6 2 (2.41%) Wi-Fi
7 1 (1.20%) Cisco ASA
7 1 (1.20%) Cisco IOS
7 1 (1.20%) DECT
7 1 (1.20%) Internet
7 1 (1.20%) VSAN
7 1 (1.20%) WebEx
Database & Business Intelligence
1 1 (1.20%) BusinessObjects
1 1 (1.20%) Crystal Reports
1 1 (1.20%) Electronic Patient Records
1 1 (1.20%) Essbase
1 1 (1.20%) SQL Server
Development Applications
1 2 (2.41%) JIRA
2 1 (1.20%) Jenkins
2 1 (1.20%) Sonatype Nexus
General
1 11 (13.25%) Law
2 10 (12.05%) Finance
3 9 (10.84%) Legal
4 4 (4.82%) Retail
5 3 (3.61%) Banking
6 2 (2.41%) Investment Banking
6 2 (2.41%) Telecoms
7 1 (1.20%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.20%) MSMQ
1 1 (1.20%) Software Packaging
1 1 (1.20%) XMPP
1 1 (1.20%) X-Windows
Miscellaneous
1 24 (28.92%) Blackberry
2 8 (9.64%) Analytical Skills
3 5 (6.02%) Driving Licence
4 3 (3.61%) Video Conferencing
5 2 (2.41%) iPad
5 2 (2.41%) iPhone
6 1 (1.20%) BYOD
6 1 (1.20%) Computer Science
6 1 (1.20%) Enterprise Software
6 1 (1.20%) Life Science
6 1 (1.20%) Mainframe
6 1 (1.20%) Management Information System
6 1 (1.20%) NHS
6 1 (1.20%) Online Banking
6 1 (1.20%) Smartphone
6 1 (1.20%) User Experience
Operating Systems
1 64 (77.11%) Windows
2 34 (40.96%) Windows 7
3 28 (33.73%) Windows 10
4 17 (20.48%) Mac OS X
5 9 (10.84%) Windows 8
6 6 (7.23%) Windows Server
7 3 (3.61%) Windows XP
8 2 (2.41%) Android
8 2 (2.41%) Mac OS
8 2 (2.41%) Windows Server 2008
8 2 (2.41%) Windows Vista
9 1 (1.20%) Apple iOS
9 1 (1.20%) Linux
9 1 (1.20%) Unix
9 1 (1.20%) Windows Server 2003
9 1 (1.20%) Windows Server 2012
Processes & Methodologies
1 29 (34.94%) ITIL
2 13 (15.66%) Service Management
3 12 (14.46%) Problem Management
4 11 (13.25%) Information Security
4 11 (13.25%) Root Cause Analysis
5 4 (4.82%) ITIL V3
6 3 (3.61%) Asset Management
6 3 (3.61%) Incident Management
6 3 (3.61%) Release Management
7 2 (2.41%) Change Management
7 2 (2.41%) Investment Management
7 2 (2.41%) Quality Management
7 2 (2.41%) Time Management
7 2 (2.41%) Wealth Management
8 1 (1.20%) Cash Management
8 1 (1.20%) Information Governance
8 1 (1.20%) Load Balancing
8 1 (1.20%) Software Deployment
8 1 (1.20%) Test Scripting
8 1 (1.20%) User Acceptance Testing
Programming Languages
1 3 (3.61%) PowerShell
2 2 (2.41%) Perl
2 2 (2.41%) Shell Script
3 1 (1.20%) SQL
3 1 (1.20%) VBScript
Qualifications
1 17 (20.48%) ITIL Certification
2 5 (6.02%) MCP
3 4 (4.82%) Security Cleared
4 3 (3.61%) Degree
4 3 (3.61%) Microsoft Certification
4 3 (3.61%) SC Cleared
5 2 (2.41%) CCNA
5 2 (2.41%) Cisco Certification
5 2 (2.41%) DBS Check
5 2 (2.41%) MCSA
6 1 (1.20%) ECDL
Quality Assurance & Compliance
1 13 (15.66%) SLA
System Software
1 57 (68.67%) Active Directory
2 19 (22.89%) VMware Infrastructure
3 14 (16.87%) Virtual Desktop
4 13 (15.66%) vSphere
5 2 (2.41%) XenApp
6 1 (1.20%) Microsoft App-V
6 1 (1.20%) VMware ESXi
6 1 (1.20%) XenDesktop
6 1 (1.20%) XenServer
Systems Management
1 9 (10.84%) SCCM
2 4 (4.82%) AirWatch
3 3 (3.61%) Backup Exec
4 1 (1.20%) ITRS Geneos
4 1 (1.20%) Microsoft Data Protection Manager
4 1 (1.20%) SCOrch
Vendors
1 44 (53.01%) Microsoft
2 27 (32.53%) Cisco
3 21 (25.30%) VMware
4 18 (21.69%) Citrix
5 13 (15.66%) LANDesk
6 4 (4.82%) Apple
6 4 (4.82%) HP
7 3 (3.61%) Dell
7 3 (3.61%) Lotus
7 3 (3.61%) Wyse
8 2 (2.41%) arcserve
8 2 (2.41%) Bloomberg
8 2 (2.41%) F5
8 2 (2.41%) Remedy
8 2 (2.41%) Reuters
8 2 (2.41%) ServiceNow
9 1 (1.20%) Acronis
9 1 (1.20%) FactSet
9 1 (1.20%) Polycom
9 1 (1.20%) Splunk