Period
to 24 November 2017

The median contractor rate for a Support Analyst was £325 per day in advertised job vacancies in London during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > London
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 202 188 122
Rank change year-on-year -14 -66 -18
Contract jobs requiring a Support Analyst 629 604 897
As % of all contract IT jobs advertised in London 1.34% 1.34% 1.91%
As % of the Job Titles category 1.41% 1.41% 2.01%
Number of daily rates quoted 445 422 563
London median daily rate £325 £270 £250
Median daily rate % change year-on-year +20.37% +8.00% -16.67%
10th Percentile £135 £126 £128
90th Percentile £538 £500 £500
England median daily rate £263 £235 £272
% change year-on-year +11.70% -13.56% +8.75%
Number of hourly rates quoted 32 49 82
London median hourly rate £19.00 £15.00 £17.50
Median hourly rate % change year-on-year +26.67% -14.29% -
10th Percentile £10.75 £11.25 £12.25
90th Percentile £28.68 £34.75 £27.25
England median hourly rate £15.00 £15.00 £15.75
% change year-on-year - -4.76% -1.56%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44654 42830 44617
% of contract IT jobs with a recognized job title 94.81% 94.96% 95.04%
Number of daily rates quoted 32346 30451 31444
London median daily rate £495 £463 £450
Median daily rate % change year-on-year +7.03% +2.78% +5.88%
10th Percentile £300 £288 £269
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 540 562 687
London median hourly rate £20.22 £19.23 £19.00
Median hourly rate % change year-on-year +5.14% +1.21% +8.57%
10th Percentile £12.45 £11.41 £11.25
90th Percentile £47.83 £50.00 £47.64
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in London.

Contractor daily rate trend for Support Analyst in London

Support Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Support Analyst in London over the 6 months to 24 November 2017.

Contractor daily rate histogram for Support Analyst in London

Support Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in London.

Contractor hourly rate trend for Support Analyst in London

Support Analyst
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Support Analyst in London over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Support Analyst in London

Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the London region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +17 162 £325 -20.73% 43
West London -28 18 £153 -23.75% 11
East London -8 9 £275 +61.76% 1
South London -32 8 £160 +25.49% 4
North London -9 5 £143 +17.04%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 24 November 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Support Analyst in the job title.

1 294 (46.74%) Windows
2 198 (31.48%) SQL
3 196 (31.16%) Finance
4 156 (24.80%) Microsoft
5 135 (21.46%) Active Directory
5 135 (21.46%) Banking
6 102 (16.22%) ITIL
7 98 (15.58%) Unix
7 98 (15.58%) Front Office
8 95 (15.10%) Microsoft Office
9 93 (14.79%) Linux
10 89 (14.15%) Python
11 83 (13.20%) Windows 7
12 76 (12.08%) Office 365
13 72 (11.45%) Oracle
14 68 (10.81%) Investment Banking
15 61 (9.70%) Windows Server
16 60 (9.54%) Citrix
16 60 (9.54%) Fixed Income
17 58 (9.22%) VMware
17 58 (9.22%) SQL Server
18 52 (8.27%) Windows 10
19 43 (6.84%) Cisco
19 43 (6.84%) TCP/IP
20 42 (6.68%) Java
21 41 (6.52%) MS Exchange
21 41 (6.52%) LAN
21 41 (6.52%) Equities
22 40 (6.36%) SCCM
23 39 (6.20%) Problem Management

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (6.52%) MS Exchange
2 28 (4.45%) SharePoint
3 27 (4.29%) Skype for Business
4 14 (2.23%) Exchange Server 2010
5 11 (1.75%) IIS
6 10 (1.59%) Exchange Server 2007
7 9 (1.43%) Confluence
8 7 (1.11%) IBM Notes
9 5 (0.79%) Apache
9 5 (0.79%) Exchange Server 2013
9 5 (0.79%) Oracle Workflow
9 5 (0.79%) WebSphere
10 4 (0.64%) Blackberry Enterprise Server
10 4 (0.64%) Exchange Server 2000
10 4 (0.64%) Exchange Server 2003
10 4 (0.64%) SharePoint 2010
10 4 (0.64%) WebLogic
11 3 (0.48%) DataSynapse
11 3 (0.48%) MQSeries
11 3 (0.48%) nginx
Applications
1 95 (15.10%) Microsoft Office
2 24 (3.82%) Microsoft Excel
3 7 (1.11%) Microsoft PowerPoint
4 5 (0.79%) Spreadsheet
5 3 (0.48%) CINEMA 4D
5 3 (0.48%) Vectorworks
6 2 (0.32%) AutoCAD
6 2 (0.32%) Microsoft Project
6 2 (0.32%) MS Visio
7 1 (0.16%) Acrobat
7 1 (0.16%) Adobe Illustrator
7 1 (0.16%) Photoshop
Business Applications
1 17 (2.70%) Dynamics CRM
2 15 (2.38%) ION MarketView
3 13 (2.07%) thinkFolio
4 10 (1.59%) Oracle EBS
5 9 (1.43%) RMDS
6 8 (1.27%) Dynamics AX
6 8 (1.27%) Oracle EBS R12
6 8 (1.27%) Oracle Financials
7 7 (1.11%) Markit EDM
7 7 (1.11%) Oracle Assets
7 7 (1.11%) Oracle General Ledger
7 7 (1.11%) Oracle iProcurement
7 7 (1.11%) Oracle Payables
7 7 (1.11%) Oracle Receivables
8 5 (0.79%) Oracle CRM
8 5 (0.79%) Oracle Internet Expenses
9 4 (0.64%) Actimize
9 4 (0.64%) Global One
9 4 (0.64%) Oracle Cash Management
9 4 (0.64%) Oracle Subledger Accounting
Cloud Services
1 76 (12.08%) Office 365
2 20 (3.18%) Microsoft Azure
3 10 (1.59%) Amazon AWS
4 5 (0.79%) Azure Active Directory
4 5 (0.79%) G Suite
5 4 (0.64%) Dynamics 365
5 4 (0.64%) Google Play
5 4 (0.64%) OneDrive
6 3 (0.48%) Mimecast
7 2 (0.32%) Adobe Creative Cloud
7 2 (0.32%) Google Cloud Platform
7 2 (0.32%) Google Drive
7 2 (0.32%) IaaS
7 2 (0.32%) PaaS
7 2 (0.32%) Yammer
8 1 (0.16%) BlazeMeter
8 1 (0.16%) Cloud Computing
8 1 (0.16%) GitHub
8 1 (0.16%) Sauce Labs
Communications & Networking
1 43 (6.84%) TCP/IP
2 41 (6.52%) LAN
3 32 (5.09%) DNS
4 30 (4.77%) WAN
5 27 (4.29%) DHCP
6 23 (3.66%) Internet
6 23 (3.66%) Skype
7 22 (3.50%) Wireless
8 21 (3.34%) Firewall
9 15 (2.38%) Wi-Fi
10 13 (2.07%) SAN
11 11 (1.75%) VoIP
12 10 (1.59%) VPN
13 8 (1.27%) Broadband
14 7 (1.11%) Network Security
15 6 (0.95%) SMS
15 6 (0.95%) SSL
16 5 (0.79%) Ethernet
16 5 (0.79%) HTTP
16 5 (0.79%) Intranet
Database & Business Intelligence
1 58 (9.22%) SQL Server
2 13 (2.07%) SQL Server Integration Services
2 13 (2.07%) SQL Server Reporting Services
3 12 (1.91%) Oracle Database
4 10 (1.59%) SQL Server 2008
5 6 (0.95%) BusinessObjects
5 6 (0.95%) Data Warehouse
6 5 (0.79%) Oracle Discoverer
7 4 (0.64%) Apache Cassandra
7 4 (0.64%) KDB
7 4 (0.64%) Oracle Database 10g
7 4 (0.64%) Oracle Database 11g
7 4 (0.64%) Relational Database
7 4 (0.64%) SQL Server 2012
7 4 (0.64%) SQL Server Analysis Services
8 3 (0.48%) MySQL
8 3 (0.48%) OLTP
8 3 (0.48%) Oracle Reports
9 2 (0.32%) Business Intelligence Development Studio
9 2 (0.32%) SQLPlus
Development Applications
1 18 (2.86%) JIRA
2 5 (0.79%) Maven
3 4 (0.64%) Cucumber
3 4 (0.64%) IBM UrbanCode
3 4 (0.64%) Selenium
4 3 (0.48%) Git (software)
4 3 (0.48%) Jenkins
4 3 (0.48%) Toad
5 2 (0.32%) jMock
5 2 (0.32%) JUnit
5 2 (0.32%) Mockito
5 2 (0.32%) Oracle APEX
5 2 (0.32%) Team Foundation Server
6 1 (0.16%) Appium
6 1 (0.16%) Bitbucket
6 1 (0.16%) Eclipse
6 1 (0.16%) IntelliJ
6 1 (0.16%) JDeveloper
6 1 (0.16%) TestComplete
General
1 196 (31.16%) Finance
2 135 (21.46%) Banking
3 98 (15.58%) Front Office
4 68 (10.81%) Investment Banking
5 28 (4.45%) Legal
6 17 (2.70%) Back Office
6 17 (2.70%) Law
7 11 (1.75%) Retail
7 11 (1.75%) Telecoms
8 10 (1.59%) Billing
9 8 (1.27%) Advertising
10 7 (1.11%) International Banking
10 7 (1.11%) Retail Banking
11 6 (0.95%) Prime Brokerage
12 5 (0.79%) Electronics
12 5 (0.79%) Financial Institution
13 4 (0.64%) French Language
14 3 (0.48%) General Ledger
15 2 (0.32%) Marketing
15 2 (0.32%) Spanish Language
Libraries, Frameworks & Software Standards
1 29 (4.61%) Rendezvous
2 27 (4.29%) FIX Protocol
3 15 (2.38%) Web Services
4 14 (2.23%) Middleware
4 14 (2.23%) XML
5 12 (1.91%) .NET
6 11 (1.75%) J2EE
7 8 (1.27%) HTML
8 7 (1.11%) SOAP
8 7 (1.11%) Spring
9 5 (0.79%) Node.js
10 4 (0.64%) HTML5
10 4 (0.64%) Kafka
10 4 (0.64%) WebSphere MQ
11 3 (0.48%) JSP
12 2 (0.32%) Ajax
12 2 (0.32%) JMX
12 2 (0.32%) Software Packaging
12 2 (0.32%) TIBCO EMS
12 2 (0.32%) XHTML
Miscellaneous
1 60 (9.54%) Fixed Income
2 41 (6.52%) Equities
3 37 (5.88%) Foreign Exchange (FX)
4 33 (5.25%) Analytical Skills
5 31 (4.93%) Derivative
6 24 (3.82%) Blackberry
7 22 (3.50%) Hedge funds
7 22 (3.50%) SWIFT
8 19 (3.02%) iPhone
9 15 (2.38%) Computer Science
10 14 (2.23%) Smartphone
10 14 (2.23%) Video Conferencing
11 13 (2.07%) Management Information System
12 11 (1.75%) iPad
13 7 (1.11%) Client/Server
13 7 (1.11%) Interest Rate Derivative
14 6 (0.95%) Enterprise Software
14 6 (0.95%) Mobile App
14 6 (0.95%) NHS
15 5 (0.79%) BYOD
Operating Systems
1 294 (46.74%) Windows
2 98 (15.58%) Unix
3 93 (14.79%) Linux
4 83 (13.20%) Windows 7
5 61 (9.70%) Windows Server
6 52 (8.27%) Windows 10
7 33 (5.25%) Windows Server 2012
8 26 (4.13%) Windows Server 2008
9 17 (2.70%) Android
9 17 (2.70%) Apple iOS
10 15 (2.38%) Mac OS X
10 15 (2.38%) Windows 8
10 15 (2.38%) Windows Server 2003
11 11 (1.75%) Solaris
12 5 (0.79%) Red Hat Enterprise Linux
13 4 (0.64%) Mac OS
13 4 (0.64%) Windows 2000 Server
14 3 (0.48%) AIX
14 3 (0.48%) Windows Mobile
14 3 (0.48%) Windows Vista
Processes & Methodologies
1 102 (16.22%) ITIL
2 39 (6.20%) Problem Management
3 34 (5.41%) Asset Management
4 32 (5.09%) Electronic Trading
4 32 (5.09%) Incident Management
5 31 (4.93%) Investment Management
6 28 (4.45%) CRM
6 28 (4.45%) Service Management
7 25 (3.97%) Change Management
7 25 (3.97%) User Acceptance Testing
8 24 (3.82%) Algorithmic Trading
9 23 (3.66%) Fault Analysis
10 20 (3.18%) Low Latency
11 19 (3.02%) Migration
11 19 (3.02%) Service Delivery
12 16 (2.54%) ITSM
13 15 (2.38%) Workflow
14 13 (2.07%) Anti-Money Laundering
14 13 (2.07%) Disaster Recovery
14 13 (2.07%) Time Management
Programming Languages
1 198 (31.48%) SQL
2 89 (14.15%) Python
3 42 (6.68%) Java
4 38 (6.04%) PowerShell
5 28 (4.45%) Perl
6 22 (3.50%) C++
7 14 (2.23%) Shell Script
7 14 (2.23%) VB
8 11 (1.75%) Bash Shell
8 11 (1.75%) PL/SQL
9 10 (1.59%) VBA
10 9 (1.43%) T-SQL
11 8 (1.27%) Korn
12 7 (1.11%) C#
12 7 (1.11%) JavaScript
12 7 (1.11%) VBScript
13 5 (0.79%) C
13 5 (0.79%) RPG
14 4 (0.64%) PHP
14 4 (0.64%) VB6
Qualifications
1 32 (5.09%) Degree
2 22 (3.50%) Security Cleared
3 21 (3.34%) Microsoft Certification
4 17 (2.70%) MCSE
5 15 (2.38%) SC Cleared
6 11 (1.75%) MCP
7 10 (1.59%) MCDST
8 9 (1.43%) Computer Science Degree
9 7 (1.11%) Citrix Certification
9 7 (1.11%) DV Cleared
9 7 (1.11%) ITIL Certification
9 7 (1.11%) ITIL Foundation Certificate
9 7 (1.11%) MCSA
10 5 (0.79%) A+ Certification
11 4 (0.64%) ACDT
11 4 (0.64%) ACHDS
11 4 (0.64%) ACTC
11 4 (0.64%) MCSM
11 4 (0.64%) Network+ Certification
12 3 (0.48%) Cisco Certification
Quality Assurance & Compliance
1 16 (2.54%) SLA
2 9 (1.43%) QA
2 9 (1.43%) SEPA
3 5 (0.79%) Data Quality
3 5 (0.79%) PMO
4 4 (0.64%) MiFID
5 1 (0.16%) DICOM
5 1 (0.16%) Disclosure Scotland
5 1 (0.16%) FINRA
5 1 (0.16%) GDPR
5 1 (0.16%) HL7
5 1 (0.16%) ISO 9001
5 1 (0.16%) ISO/IEC 27001
5 1 (0.16%) P3O
5 1 (0.16%) Sarbanes-Oxley
System Software
1 135 (21.46%) Active Directory
2 31 (4.93%) VMware Infrastructure
3 14 (2.23%) XenApp
4 10 (1.59%) vSphere
5 6 (0.95%) Hyper-V
6 5 (0.79%) Microsoft App-V
6 5 (0.79%) Virtual Servers
6 5 (0.79%) VMware ESXi
7 4 (0.64%) XenDesktop
8 3 (0.48%) Docker
8 3 (0.48%) Varnish
8 3 (0.48%) Virtual Desktop
9 2 (0.32%) Virtual Machines
9 2 (0.32%) VMware Workstation
10 1 (0.16%) Samba
10 1 (0.16%) Terminal Server
10 1 (0.16%) Terminal Services
10 1 (0.16%) VMware NSX
Systems Management
1 40 (6.36%) SCCM
2 24 (3.82%) TIBCO Hawk
3 9 (1.43%) AirWatch
3 9 (1.43%) ITRS Geneos
4 8 (1.27%) Control-M
5 6 (0.95%) Systems Management Server (SMS)
6 4 (0.64%) Backup Exec
6 4 (0.64%) MOM
6 4 (0.64%) Nagios
7 3 (0.48%) Ansible
7 3 (0.48%) Jamf Pro
7 3 (0.48%) Microsoft Data Protection Manager
7 3 (0.48%) Opscode Chef
7 3 (0.48%) Puppet
8 2 (0.32%) IBM BigFix
8 2 (0.32%) logstash
8 2 (0.32%) Microsoft Intune
8 2 (0.32%) TADDM
8 2 (0.32%) vCenter Server
8 2 (0.32%) XenMobile
Vendors
1 156 (24.80%) Microsoft
2 72 (11.45%) Oracle
3 60 (9.54%) Citrix
4 58 (9.22%) VMware
5 43 (6.84%) Cisco
6 34 (5.41%) Bloomberg
7 29 (4.61%) TIBCO
8 27 (4.29%) Apple
9 25 (3.97%) Reuters
10 22 (3.50%) IBM
11 20 (3.18%) HP
12 18 (2.86%) ION Trading
13 17 (2.70%) ServiceNow
14 16 (2.54%) Google
15 12 (1.91%) Dell
16 11 (1.75%) Charles River
17 10 (1.59%) Avaya
17 10 (1.59%) Sybase
18 8 (1.27%) NetApp
19 7 (1.11%) Lotus