Period
to 27 October 2021

The median contractor rate for a Support Analyst was £325 per day in advertised job vacancies in London during the 6 months to 27 October 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > London
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 371 290 214
Rank change year-on-year -81 -76 -8
Contract jobs requiring a Support Analyst 209 73 449
As % of all contract jobs advertised in London 0.58% 0.51% 1.23%
As % of the Job Titles category 0.62% 0.56% 1.31%
Number of daily rates quoted 147 60 310
10th Percentile £128 £200 £125
25th Percentile £183 £253 £155
Median daily rate (50th Percentile) £325 £375 £234
Median % change year-on-year -13.33% +60.43% -13.43%
75th Percentile £533 £525 £375
90th Percentile £567 £650 £475
England median daily rate £210 £250 £201
% change year-on-year -16.00% +24.69% -8.86%
Number of hourly rates quoted 19 1 31
10th Percentile £17.60 " £15.25
25th Percentile £20.47 £22.25 £18.70
Median hourly rate £23.00 £22.50 £20.50
Median % change year-on-year +2.22% +9.76% +7.89%
75th Percentile £25.38 £22.75 £22.25
90th Percentile £37.75 " £25.00
England median hourly rate £16.93 £16.84 £15.81
% change year-on-year +0.56% +6.48% -4.18%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 33,636 13,135 34,246
% of contract IT jobs with a recognized job title 93.01% 91.76% 93.94%
Number of daily rates quoted 24,444 9,500 25,058
10th Percentile £359 £313 £313
25th Percentile £450 £413 £413
Median daily rate (50th Percentile) £550 £500 £500
Median % change year-on-year +10.00% - -
75th Percentile £650 £613 £600
90th Percentile £738 £713 £688
England median daily rate £508 £475 £475
% change year-on-year +6.84% - +5.56%
Number of hourly rates quoted 328 100 432
10th Percentile £14.09 £16.83 £12.06
25th Percentile £19.44 £21.19 £15.50
Median hourly rate £30.50 £35.00 £21.00
Median % change year-on-year -12.86% +66.67% +12.30%
75th Percentile £52.56 £45.06 £43.75
90th Percentile £65.53 £55.30 £52.50
England median hourly rate £19.76 £22.00 £18.70
% change year-on-year -10.19% +17.65% +6.86%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Support Analyst in London.

Daily rate trend for Support Analyst in London

Support Analyst
Daily Rate Histogram in London

Daily rate distribution for jobs citing Support Analyst in London over the 6 months to 27 October 2021.

Daily rate histogram for Support Analyst in London

Support Analyst
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Support Analyst in London.

Hourly rate trend for Support Analyst in London

Support Analyst
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Support Analyst in London over the 6 months to 27 October 2021.

Hourly rate histogram for Support Analyst in London

Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the London region over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -44 35 £413 +50.00% 49
West London - 10 £185 - 17
East London - 8 £138 - 9
South London - 7 £145 - 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 October 2021, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Support Analyst in the job title.

1 79 (37.80%) Windows
2 68 (32.54%) Finance
3 57 (27.27%) Microsoft
3 57 (27.27%) Microsoft 365
4 56 (26.79%) SQL
5 54 (25.84%) ITIL
6 52 (24.88%) Social Skills
7 44 (21.05%) Active Directory
8 34 (16.27%) Front Office
9 33 (15.79%) Windows 10
10 29 (13.88%) Microsoft Office
11 28 (13.40%) Python
12 27 (12.92%) Unix
13 25 (11.96%) Problem-Solving
14 24 (11.48%) Banking
15 23 (11.00%) Oracle
16 22 (10.53%) Linux
17 21 (10.05%) SharePoint
17 21 (10.05%) TCP/IP
17 21 (10.05%) Analytical Skills
18 20 (9.57%) Azure
18 20 (9.57%) Incident Management
19 19 (9.09%) SQL Server
20 18 (8.61%) ServiceNow
21 17 (8.13%) Windows 7
21 17 (8.13%) SCCM
21 17 (8.13%) Windows Server
21 17 (8.13%) .NET
21 17 (8.13%) Java
21 17 (8.13%) DNS

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (10.05%) SharePoint
2 6 (2.87%) IIS
3 5 (2.39%) Apache
3 5 (2.39%) MS Exchange
3 5 (2.39%) Tomcat
3 5 (2.39%) WebLogic
4 4 (1.91%) WebSphere
5 2 (0.96%) CMS
5 2 (0.96%) Exchange Server 2013
5 2 (0.96%) SharePoint 2013
5 2 (0.96%) Site Server
5 2 (0.96%) Skype for Business
6 1 (0.48%) Confluence
6 1 (0.48%) DataSynapse
6 1 (0.48%) Exchange Server 2007
6 1 (0.48%) Exchange Server 2010
6 1 (0.48%) MQSeries
6 1 (0.48%) Sitecore CMS
Applications
1 29 (13.88%) Microsoft Office
2 9 (4.31%) Microsoft Excel
3 2 (0.96%) Adobe Creative Suite
3 2 (0.96%) Microsoft PowerPoint
Business Applications
1 8 (3.83%) Dynamics CRM
2 7 (3.35%) BusinessWorks
3 3 (1.44%) PlanetPress Connect
4 2 (0.96%) Loan IQ
4 2 (0.96%) Markit EDM
4 2 (0.96%) Unit4 Business World
5 1 (0.48%) Dynamics AX
5 1 (0.48%) Eagle PACE
5 1 (0.48%) SAP CAR
5 1 (0.48%) SimCorp Dimension
5 1 (0.48%) thinkFolio
Cloud Services
1 57 (27.27%) Microsoft 365
2 20 (9.57%) Azure
3 10 (4.78%) Power Platform
4 9 (4.31%) AWS
5 5 (2.39%) Azure Active Directory
5 5 (2.39%) Kong
6 4 (1.91%) PowerApps
7 3 (1.44%) Google Workspace
7 3 (1.44%) Power Automate
8 2 (0.96%) Azure Logic Apps
8 2 (0.96%) Dynamics 365
8 2 (0.96%) SaaS
9 1 (0.48%) Slack
Communications & Networking
1 21 (10.05%) TCP/IP
2 17 (8.13%) DNS
3 15 (7.18%) DHCP
3 15 (7.18%) HTTP
4 11 (5.26%) Firewall
5 6 (2.87%) FTP
5 6 (2.87%) LAN
5 6 (2.87%) SMTP
6 5 (2.39%) PuTTY
6 5 (2.39%) SSH
6 5 (2.39%) SSL
6 5 (2.39%) Telnet
6 5 (2.39%) WinSCP
7 4 (1.91%) SAN
7 4 (1.91%) VPN
7 4 (1.91%) WAN
8 2 (0.96%) Internet
8 2 (0.96%) Intranet
8 2 (0.96%) VoIP
8 2 (0.96%) Wireless
Database & Business Intelligence
1 19 (9.09%) SQL Server
2 7 (3.35%) Power BI
3 6 (2.87%) Data Warehouse
4 5 (2.39%) MySQL
4 5 (2.39%) Tableau
5 3 (1.44%) Relational Database
6 2 (0.96%) RDBMS
7 1 (0.48%) BusinessObjects Business Intelligence
7 1 (0.48%) Oracle Database
Development Applications
1 3 (1.44%) JIRA
2 1 (0.48%) Team Foundation Server
General
1 68 (32.54%) Finance
2 52 (24.88%) Social Skills
3 34 (16.27%) Front Office
4 24 (11.48%) Banking
5 21 (10.05%) Analytical Skills
6 10 (4.78%) Investment Banking
7 7 (3.35%) Retail
8 6 (2.87%) French Language
8 6 (2.87%) Public Sector
9 5 (2.39%) Back Office
9 5 (2.39%) Digital Economy
10 4 (1.91%) Legal
11 3 (1.44%) Marketing
11 3 (1.44%) Pharmaceutical
11 3 (1.44%) Publishing
11 3 (1.44%) Telecoms
12 2 (0.96%) Advertising
12 2 (0.96%) Inclusion and Diversity
12 2 (0.96%) Law
12 2 (0.96%) Presentation Skills
Libraries, Frameworks & Software Standards
1 17 (8.13%) .NET
2 8 (3.83%) XML
3 7 (3.35%) HTML
3 7 (3.35%) Middleware
3 7 (3.35%) Rendezvous
4 5 (2.39%) HTML5
4 5 (2.39%) JMS
4 5 (2.39%) JSON
4 5 (2.39%) Kafka
4 5 (2.39%) LAMP
4 5 (2.39%) REST
4 5 (2.39%) SOAP
4 5 (2.39%) XML-RPC
5 4 (1.91%) SonicMQ
5 4 (1.91%) WebSphere MQ
6 3 (1.44%) FIX Protocol
7 2 (0.96%) CSS
7 2 (0.96%) LDAP
7 2 (0.96%) RESTful
8 1 (0.48%) Software Packaging
Miscellaneous
1 15 (7.18%) Derivative
1 15 (7.18%) Foreign Exchange (FX)
2 10 (4.78%) Video Conferencing
3 8 (3.83%) SWIFT
4 7 (3.35%) Fixed Income
5 6 (2.87%) Equities
5 6 (2.87%) Equity Derivative
6 5 (2.39%) Management Information System
6 5 (2.39%) Wiki
7 4 (1.91%) iPhone
7 4 (1.91%) Reinsurance
7 4 (1.91%) Smartphone
8 3 (1.44%) Blackberry
8 3 (1.44%) Grid Computing
8 3 (1.44%) Market Risk
8 3 (1.44%) Mobile App
9 2 (0.96%) Cyberthreat
9 2 (0.96%) Data Centre
9 2 (0.96%) iPad
9 2 (0.96%) Social Media
Operating Systems
1 79 (37.80%) Windows
2 33 (15.79%) Windows 10
3 27 (12.92%) Unix
4 22 (10.53%) Linux
5 17 (8.13%) Windows 7
5 17 (8.13%) Windows Server
6 6 (2.87%) Mac OS
7 5 (2.39%) Windows Server 2008
7 5 (2.39%) Windows Server 2012
8 4 (1.91%) Android
8 4 (1.91%) Windows Server 2019
9 3 (1.44%) Mac OS X
10 2 (0.96%) Apple iOS
10 2 (0.96%) Windows 8
10 2 (0.96%) Windows Server 2016
Processes & Methodologies
1 54 (25.84%) ITIL
2 25 (11.96%) Problem-Solving
3 20 (9.57%) Incident Management
4 13 (6.22%) Problem Management
4 13 (6.22%) Service Management
5 12 (5.74%) ITSM
6 11 (5.26%) Agile Software Development
6 11 (5.26%) Asset Management
7 10 (4.78%) CRM
7 10 (4.78%) High Availability
8 9 (4.31%) Change Management
9 8 (3.83%) Computer Science
9 8 (3.83%) E-Commerce
9 8 (3.83%) Investment Management
9 8 (3.83%) Knowledge Management
9 8 (3.83%) Project Management
9 8 (3.83%) Release Management
10 7 (3.35%) DevOps
10 7 (3.35%) Electronic Trading
10 7 (3.35%) Time Management
Programming Languages
1 56 (26.79%) SQL
2 28 (13.40%) Python
3 17 (8.13%) Java
4 13 (6.22%) C#
5 12 (5.74%) Shell Script
6 11 (5.26%) JavaScript
7 10 (4.78%) PowerShell
8 8 (3.83%) Perl
9 5 (2.39%) VBScript
10 3 (1.44%) R
10 3 (1.44%) VBA
11 1 (0.48%) C
11 1 (0.48%) C++
11 1 (0.48%) Go
11 1 (0.48%) PHP
11 1 (0.48%) VB
11 1 (0.48%) VB.NET
Qualifications
1 15 (7.18%) Degree
2 11 (5.26%) Security Cleared
3 7 (3.35%) SC Cleared
4 6 (2.87%) ITIL Certification
5 4 (1.91%) CCNA
5 4 (1.91%) Cisco Certification
6 3 (1.44%) A+ Certification
6 3 (1.44%) Microsoft Certification
6 3 (1.44%) Network+ Certification
7 2 (0.96%) DBS Check
7 2 (0.96%) MCP
7 2 (0.96%) MCSA
7 2 (0.96%) MCSE
8 1 (0.48%) CCENT
8 1 (0.48%) CISMP
8 1 (0.48%) Computer Science Degree
8 1 (0.48%) ITIL Foundation Certificate
8 1 (0.48%) MOS
8 1 (0.48%) PMI Certification
Quality Assurance & Compliance
1 13 (6.22%) SLA
2 7 (3.35%) GDPR
2 7 (3.35%) PMO
3 3 (1.44%) MiFID
4 2 (0.96%) GxP
5 1 (0.48%) Cyber Essentials
5 1 (0.48%) ISO 20022
5 1 (0.48%) ISO 22301
5 1 (0.48%) TARGET2
System Software
1 44 (21.05%) Active Directory
2 8 (3.83%) VMware Infrastructure
3 5 (2.39%) Virtual Servers
4 4 (1.91%) vSphere
5 2 (0.96%) Virtual Desktop
5 2 (0.96%) VMware ESXi
5 2 (0.96%) VMware Workstation
5 2 (0.96%) XenApp
6 1 (0.48%) XenDesktop
Systems Management
1 17 (8.13%) SCCM
2 7 (3.35%) BladeLogic
2 7 (3.35%) Nagios
3 5 (2.39%) ITRS Geneos
3 5 (2.39%) Microsoft Intune
4 4 (1.91%) SCOM
5 2 (0.96%) AirWatch
5 2 (0.96%) Backup Exec
5 2 (0.96%) Control-M
5 2 (0.96%) Jamf Pro
5 2 (0.96%) Symantec Enterprise Vault
6 1 (0.48%) Active Directory Federation Services
6 1 (0.48%) Ansible
6 1 (0.48%) McAfee ePO
6 1 (0.48%) NetBackup
6 1 (0.48%) Norton AntiVirus
6 1 (0.48%) Terraform
6 1 (0.48%) vCenter Server
6 1 (0.48%) WSUS
Vendors
1 57 (27.27%) Microsoft
2 23 (11.00%) Oracle
3 18 (8.61%) ServiceNow
4 12 (5.74%) Cisco
4 12 (5.74%) Citrix
5 8 (3.83%) VMware
6 7 (3.35%) Apple
6 7 (3.35%) BMC
6 7 (3.35%) TIBCO
7 6 (2.87%) Charles River
7 6 (2.87%) IBM
8 5 (2.39%) AppDynamics
8 5 (2.39%) Bloomberg
9 4 (1.91%) HP
9 4 (1.91%) Veeam
10 3 (1.44%) Adobe
10 3 (1.44%) Dell
10 3 (1.44%) SAP
10 3 (1.44%) Sun
10 3 (1.44%) Symantec