Period
to 5 April 2020

The median contractor rate for a Support Analyst was £225 per day in advertised job vacancies in London during the 6 months to 5 April 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > London
6 months to
5 Apr 2020
Same period 2019 Same period 2018
Rank 239 250 219
Rank change year-on-year +11 -31 -12
Contract jobs requiring a Support Analyst 259 484 602
As % of all contract jobs advertised in London 1.03% 1.13% 1.29%
As % of the Job Titles category 1.10% 1.19% 1.36%
Number of daily rates quoted 182 338 437
Median daily rate £225 £275 £275
Median daily rate % change year-on-year -18.18% - -8.33%
10th Percentile £130 £128 £128
90th Percentile £588 £475 £488
England median daily rate £200 £250 £225
% change year-on-year -20.00% +11.11% -9.09%
Number of hourly rates quoted 25 37 32
Median hourly rate £18.70 £20.00 £20.00
Median hourly rate % change year-on-year -6.50% - +29.03%
10th Percentile £13.00 £15.14 £10.58
90th Percentile £23.40 £32.51 £29.92
England median hourly rate £15.50 £16.00 £14.00
% change year-on-year -3.13% +14.29% -6.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 23,519 40,529 44,181
% of contract IT jobs with a recognized job title 93.42% 94.70% 94.86%
Number of daily rates quoted 16,520 29,011 31,982
Median daily rate £500 £500 £500
10th Percentile £300 £313 £306
90th Percentile £688 £675 £675
England median daily rate £473 £475 £450
% change year-on-year -0.53% +5.56% +5.88%
Number of hourly rates quoted 408 530 683
Median hourly rate £32.50 £22.00 £21.50
Median hourly rate % change year-on-year +47.73% +2.33% -4.44%
10th Percentile £14.00 £12.73 £12.25
90th Percentile £58.25 £53.75 £48.75
Median hourly rate £20.00 £18.70 £18.70
% change year-on-year +6.95% - -

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Support Analyst in London.

Daily rate trend for Support Analyst in London

Support Analyst
Daily Rate Histogram in London

Daily rate distribution for jobs citing Support Analyst in London over the 6 months to 5 April 2020.

Daily rate histogram for Support Analyst in London

Support Analyst
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Support Analyst in London.

Hourly rate trend for Support Analyst in London

Support Analyst
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Support Analyst in London over the 6 months to 5 April 2020.

Hourly rate histogram for Support Analyst in London

Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the London region over the 6 months to 5 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +32 75 £223 -1.11% 35
West London +21 15 £100 -50.31% 7
East London +52 9 £146 -16.57% 8
North London +17 2 £253 +80.36% 2
South London +11 2 £205 +41.38% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 5 April 2020, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Support Analyst in the job title.

1 134 (51.74%) Windows
2 87 (33.59%) Active Directory
3 72 (27.80%) Microsoft
4 70 (27.03%) Finance
5 68 (26.25%) Windows 10
6 60 (23.17%) Office 365
6 60 (23.17%) Microsoft Office
7 52 (20.08%) ITIL
8 47 (18.15%) Windows 7
9 44 (16.99%) SQL
10 35 (13.51%) Citrix
11 29 (11.20%) Banking
12 26 (10.04%) Unix
13 25 (9.65%) SCCM
14 24 (9.27%) Front Office
15 23 (8.88%) Windows Server
15 23 (8.88%) Problem-Solving
16 22 (8.49%) SLA
17 21 (8.11%) Change Management
18 20 (7.72%) VMware
18 20 (7.72%) Java
19 19 (7.34%) Incident Management
20 18 (6.95%) iPhone
20 18 (6.95%) Apple
21 17 (6.56%) ServiceNow
22 16 (6.18%) Skype for Business
22 16 (6.18%) Oracle
23 15 (5.79%) Linux
23 15 (5.79%) TCP/IP
23 15 (5.79%) Azure

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (6.18%) Skype for Business
2 14 (5.41%) SharePoint
3 11 (4.25%) MS Exchange
4 5 (1.93%) Exchange Server 2013
5 4 (1.54%) DataSynapse
6 3 (1.16%) Exchange Server 2010
6 3 (1.16%) WebSphere
7 2 (0.77%) SharePoint 2013
7 2 (0.77%) Site Server
8 1 (0.39%) Blackberry Enterprise Server
8 1 (0.39%) CMS
8 1 (0.39%) Confluence
8 1 (0.39%) Documentum
8 1 (0.39%) IIS
8 1 (0.39%) WebLogic
Applications
1 60 (23.17%) Microsoft Office
2 13 (5.02%) Microsoft Excel
3 4 (1.54%) Spreadsheet
4 3 (1.16%) Microsoft PowerPoint
5 1 (0.39%) MS Visio
Business Applications
1 4 (1.54%) BusinessWorks
1 4 (1.54%) Markit EDM
1 4 (1.54%) thinkFolio
2 3 (1.16%) Dynamics AX
3 2 (0.77%) Dynamics CRM
3 2 (0.77%) SAP HR
3 2 (0.77%) Workday HCM
4 1 (0.39%) Bloomberg AIM
4 1 (0.39%) Carpe Diem
4 1 (0.39%) Cognos TM1
4 1 (0.39%) Endur
4 1 (0.39%) Eze OMS
4 1 (0.39%) Oracle EBS
4 1 (0.39%) SAP BPC
4 1 (0.39%) SAP ERP
4 1 (0.39%) SAP FI
4 1 (0.39%) SAP S/4HANA
4 1 (0.39%) Unit4 Business World
Cloud Services
1 60 (23.17%) Office 365
2 15 (5.79%) Azure
3 4 (1.54%) GitHub
4 3 (1.16%) AWS
4 3 (1.16%) Azure Active Directory
5 2 (0.77%) OneDrive
6 1 (0.39%) Dynamics 365
6 1 (0.39%) G Suite
6 1 (0.39%) IaaS
6 1 (0.39%) PaaS
6 1 (0.39%) Power Platform
Communications & Networking
1 15 (5.79%) Skype
1 15 (5.79%) TCP/IP
2 14 (5.41%) DNS
2 14 (5.41%) VPN
3 13 (5.02%) DHCP
4 10 (3.86%) VoIP
4 10 (3.86%) WAN
5 8 (3.09%) LAN
6 4 (1.54%) Firewall
6 4 (1.54%) Remote Desktop
7 3 (1.16%) HTTP
7 3 (1.16%) Network Security
7 3 (1.16%) WebEx
7 3 (1.16%) Wireless
8 2 (0.77%) 4G
8 2 (0.77%) Internet
8 2 (0.77%) Intranet
8 2 (0.77%) Intrusion Detection
8 2 (0.77%) SAN
8 2 (0.77%) Wi-Fi
Database & Business Intelligence
1 13 (5.02%) MongoDB
1 13 (5.02%) SQL Server
2 12 (4.63%) Big Data
3 11 (4.25%) Hadoop
4 10 (3.86%) NoSQL
5 5 (1.93%) Oracle Database
5 5 (1.93%) Relational Database
5 5 (1.93%) SQL Server Integration Services
6 4 (1.54%) Oracle Database 11g
6 4 (1.54%) Oracle Reports
6 4 (1.54%) SQL Server Analysis Services
7 3 (1.16%) HBase
7 3 (1.16%) QlikView
7 3 (1.16%) SQL Server Reporting Services
8 2 (0.77%) Data Warehouse
9 1 (0.39%) Apache Cassandra
9 1 (0.39%) BusinessObjects
9 1 (0.39%) MS Access
9 1 (0.39%) MySQL
9 1 (0.39%) Oracle BI EE
Development Applications
1 5 (1.93%) JIRA
2 4 (1.54%) Git (software)
2 4 (1.54%) MSBuild
2 4 (1.54%) Subversion
2 4 (1.54%) TeamCity
3 3 (1.16%) Eclipse
General
1 70 (27.03%) Finance
2 29 (11.20%) Banking
3 24 (9.27%) Front Office
4 8 (3.09%) Legal
5 7 (2.70%) Investment Banking
6 6 (2.32%) Financial Institution
7 5 (1.93%) French Language
7 5 (1.93%) Law
8 4 (1.54%) Public Sector
9 3 (1.16%) Back Office
9 3 (1.16%) Local Government
9 3 (1.16%) Telecoms
10 2 (0.77%) General Ledger
10 2 (0.77%) German Language
10 2 (0.77%) Italian Language
10 2 (0.77%) Prime Brokerage
10 2 (0.77%) Retail
11 1 (0.39%) Advertising
11 1 (0.39%) Mandarin Language
11 1 (0.39%) Marketing
Libraries, Frameworks & Software Standards
1 9 (3.47%) JMX
2 8 (3.09%) .NET
3 6 (2.32%) Middleware
4 5 (1.93%) FIX Protocol
5 3 (1.16%) Rendezvous
5 3 (1.16%) WebSphere MQ
6 2 (0.77%) TIBCO EMS
7 1 (0.39%) COM
7 1 (0.39%) D3.js
7 1 (0.39%) HTML
7 1 (0.39%) LDAP
7 1 (0.39%) Oracle Fusion
7 1 (0.39%) Spring
Miscellaneous
1 18 (6.95%) iPhone
2 15 (5.79%) Analytical Skills
3 14 (5.41%) Self-Motivation
4 9 (3.47%) Blackberry
5 7 (2.70%) Derivative
5 7 (2.70%) Foreign Exchange (FX)
5 7 (2.70%) Video Conferencing
6 6 (2.32%) Handset
6 6 (2.32%) Management Information System
7 5 (1.93%) CMDB
7 5 (1.93%) Data Centre
7 5 (1.93%) Grid Computing
7 5 (1.93%) iPad
7 5 (1.93%) SWIFT
8 4 (1.54%) Equities
8 4 (1.54%) Fixed Income
8 4 (1.54%) User Experience
9 3 (1.16%) Enterprise Software
9 3 (1.16%) Replication
9 3 (1.16%) Video\Live Streaming
Operating Systems
1 134 (51.74%) Windows
2 68 (26.25%) Windows 10
3 47 (18.15%) Windows 7
4 26 (10.04%) Unix
5 23 (8.88%) Windows Server
6 15 (5.79%) Linux
7 13 (5.02%) Android
8 12 (4.63%) Apple iOS
9 7 (2.70%) Windows Server 2012
10 5 (1.93%) Windows Server 2008
11 4 (1.54%) Mac OS
12 3 (1.16%) Red Hat Enterprise Linux
12 3 (1.16%) Windows Server 2003
13 1 (0.39%) Mac OS X
13 1 (0.39%) VMS
13 1 (0.39%) Windows 8
13 1 (0.39%) Windows Vista
13 1 (0.39%) Windows XP
Processes & Methodologies
1 52 (20.08%) ITIL
2 23 (8.88%) Problem-Solving
3 21 (8.11%) Change Management
4 19 (7.34%) Incident Management
5 14 (5.41%) Asset Management
6 10 (3.86%) CRM
7 9 (3.47%) Problem Management
8 8 (3.09%) DevOps
8 8 (3.09%) Disaster Recovery
8 8 (3.09%) Proactive Monitoring
9 7 (2.70%) Change Control
9 7 (2.70%) Release Management
9 7 (2.70%) Time Management
10 6 (2.32%) Business Analysis
10 6 (2.32%) ITSM
10 6 (2.32%) Server Patching
10 6 (2.32%) Service Delivery
10 6 (2.32%) Ticket Management
11 5 (1.93%) SDLC
11 5 (1.93%) Task Automation
Programming Languages
1 44 (16.99%) SQL
2 20 (7.72%) Java
3 12 (4.63%) PowerShell
3 12 (4.63%) Python
4 7 (2.70%) Perl
5 5 (1.93%) PL/SQL
5 5 (1.93%) Shell Script
6 4 (1.54%) Bash Shell
6 4 (1.54%) VB
6 4 (1.54%) VBScript
7 3 (1.16%) C#
8 1 (0.39%) C++
8 1 (0.39%) JavaScript
8 1 (0.39%) VBA
Qualifications
1 10 (3.86%) ITIL Certification
2 8 (3.09%) Degree
3 7 (2.70%) Security Cleared
4 4 (1.54%) DV Cleared
4 4 (1.54%) Microsoft Certification
4 4 (1.54%) SC Cleared
5 3 (1.16%) DBS Check
5 3 (1.16%) ITIL Foundation Certificate
5 3 (1.16%) MCP
6 2 (0.77%) A+ Certification
7 1 (0.39%) ACCA
7 1 (0.39%) CIMA
7 1 (0.39%) CTC Cleared
7 1 (0.39%) MCSA
Quality Assurance & Compliance
1 22 (8.49%) SLA
2 4 (1.54%) PMO
2 4 (1.54%) QA
3 1 (0.39%) Good Clinical Practice
System Software
1 87 (33.59%) Active Directory
2 13 (5.02%) VMware Infrastructure
3 4 (1.54%) vSphere
4 3 (1.16%) VMware Workstation
5 2 (0.77%) BitLocker
5 2 (0.77%) Citrix Hypervisor
5 2 (0.77%) VMware ESXi
5 2 (0.77%) XenApp
5 2 (0.77%) XenDesktop
6 1 (0.39%) Microsoft Virtual Server
6 1 (0.39%) Terminal Services
6 1 (0.39%) Virtual Desktop
6 1 (0.39%) Virtual Machines
6 1 (0.39%) Virtual Servers
Systems Management
1 25 (9.65%) SCCM
2 10 (3.86%) ITRS Geneos
3 6 (2.32%) Microsoft Intune
4 4 (1.54%) Control-M
4 4 (1.54%) Puppet
5 3 (1.16%) McAfee ePO
5 3 (1.16%) Single Sign-On
6 1 (0.39%) AirWatch
6 1 (0.39%) BladeLogic
6 1 (0.39%) Cisco CUCM
6 1 (0.39%) Data Guard
6 1 (0.39%) Jamf Pro
6 1 (0.39%) MaaS360
6 1 (0.39%) Oracle Identity Manager
6 1 (0.39%) Oracle RMAN
6 1 (0.39%) SafeCom
6 1 (0.39%) ServiceCenter
6 1 (0.39%) Symantec Endpoint Protection
6 1 (0.39%) ZABBIX
Vendors
1 72 (27.80%) Microsoft
2 35 (13.51%) Citrix
3 20 (7.72%) VMware
4 18 (6.95%) Apple
5 17 (6.56%) ServiceNow
6 16 (6.18%) Oracle
7 14 (5.41%) Splunk
8 13 (5.02%) Cisco
9 12 (4.63%) Bloomberg
10 9 (3.47%) TIBCO
11 8 (3.09%) Reuters
12 7 (2.70%) OpenText
12 7 (2.70%) SAP
13 6 (2.32%) Aderant
13 6 (2.32%) HP
13 6 (2.32%) TOWER Software
14 5 (1.93%) ION Trading
14 5 (1.93%) Ivanti
14 5 (1.93%) RightFax
14 5 (1.93%) Samsung