Period
to 22 November 2017

The median contractor rate for a 2nd Line Support Engineer was £145 per day in advertised job vacancies in London during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
England > London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 521 516 499
Rank change year-on-year -5 -17 -19
Contract jobs requiring a 2nd Line Support Engineer 118 92 114
As % of all contract IT jobs advertised in London 0.25% 0.20% 0.25%
As % of the Job Titles category 0.26% 0.21% 0.26%
Number of daily rates quoted 81 44 67
London median daily rate £145 £161 £160
Median daily rate % change year-on-year -10.08% +0.78% -2.29%
10th Percentile £114 £103 £106
90th Percentile £208 £225 £230
England median daily rate £140 £150 £160
% change year-on-year -6.67% -6.25% -3.03%
Number of hourly rates quoted 7 9 16
London median hourly rate £17.00 £16.33 £14.75
Median hourly rate % change year-on-year +4.13% +10.68% -1.67%
10th Percentile £14.50 £10.70 £11.50
90th Percentile £91.80 £19.20 £23.88
England median hourly rate £16.00 £16.00 £15.50
% change year-on-year - +3.23% +6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44704 42967 43917
% of contract IT jobs with a recognized job title 94.85% 94.99% 95.04%
Number of daily rates quoted 32366 30551 30963
London median daily rate £498 £460 £450
Median daily rate % change year-on-year +8.15% +2.22% +5.88%
10th Percentile £300 £288 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 554 561 677
London median hourly rate £20.47 £19.50 £18.85
Median hourly rate % change year-on-year +4.96% +3.48% +7.69%
10th Percentile £12.50 £11.50 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer in London.

Contractor daily rate trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing 2nd Line Support Engineer in London over the 6 months to 22 November 2017.

Contractor daily rate histogram for 2nd Line Support Engineer in London

2nd Line Support Engineer
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer in London.

Contractor hourly rate trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer in London over the 6 months to 22 November 2017.

Contractor hourly rate histogram for 2nd Line Support Engineer in London

2nd Line Support Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +7 21 £150 -57.14% 5
West London +9 16 £136 -19.38% 2
South London -29 4 £126 -17.21%
East London -7 1 - - 3
North London -12 1 £190 +49.02%
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 November 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring 2nd Line Support Engineer in the job title.

1 97 (82.20%) Windows
2 75 (63.56%) Active Directory
3 54 (45.76%) Microsoft
4 47 (39.83%) Microsoft Office
5 44 (37.29%) Windows 10
6 43 (36.44%) Windows 7
7 40 (33.90%) Office 365
8 36 (30.51%) ITIL
9 24 (20.34%) Windows Server
10 23 (19.49%) Apple
11 21 (17.80%) Finance
12 19 (16.10%) MS Exchange
13 17 (14.41%) SCCM
13 17 (14.41%) Security Cleared
13 17 (14.41%) Android
14 15 (12.71%) Cisco
14 15 (12.71%) Citrix
14 15 (12.71%) VMware
15 14 (11.86%) TCP/IP
15 14 (11.86%) WAN
15 14 (11.86%) iPhone
15 14 (11.86%) Windows 8
16 13 (11.02%) LAN
17 12 (10.17%) Banking
17 12 (10.17%) Apple iOS
18 11 (9.32%) SC Cleared
18 11 (9.32%) DNS
19 10 (8.47%) HP
19 10 (8.47%) Blackberry
19 10 (8.47%) Video Conferencing

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (16.10%) MS Exchange
2 7 (5.93%) SharePoint
3 6 (5.08%) Skype for Business
4 5 (4.24%) Exchange Server 2013
5 4 (3.39%) Exchange Server 2010
6 3 (2.54%) Exchange Server 2003
7 2 (1.69%) Blackberry Enterprise Server
7 2 (1.69%) IIS
8 1 (0.85%) IBM Notes
8 1 (0.85%) SharePoint 2013
Applications
1 47 (39.83%) Microsoft Office
2 2 (1.69%) AutoCAD
2 2 (1.69%) Microsoft Excel
2 2 (1.69%) Revit
3 1 (0.85%) Microsoft PowerPoint
Business Applications
1 4 (3.39%) Dynamics NAV
2 3 (2.54%) Temenos T24
Cloud Services
1 40 (33.90%) Office 365
2 3 (2.54%) G Suite
3 1 (0.85%) Adobe Creative Cloud
3 1 (0.85%) Amazon AWS
3 1 (0.85%) Microsoft Azure
Communications & Networking
1 14 (11.86%) TCP/IP
1 14 (11.86%) WAN
2 13 (11.02%) LAN
3 11 (9.32%) DNS
4 9 (7.63%) Wireless
5 8 (6.78%) DHCP
5 8 (6.78%) VPN
6 6 (5.08%) Broadband
6 6 (5.08%) Skype
7 4 (3.39%) IP Telephony
7 4 (3.39%) Network Security
7 4 (3.39%) Remote Desktop
8 3 (2.54%) Cisco IOS
8 3 (2.54%) Internet
8 3 (2.54%) WLAN
9 2 (1.69%) Firewall
9 2 (1.69%) Intranet
9 2 (1.69%) Telnet
10 1 (0.85%) NAS
10 1 (0.85%) Wi-Fi
Database & Business Intelligence
1 5 (4.24%) SQL Server
2 1 (0.85%) Relational Database
2 1 (0.85%) SQL Server 2014
General
1 21 (17.80%) Finance
2 12 (10.17%) Banking
3 6 (5.08%) Law
4 4 (3.39%) Legal
5 3 (2.54%) Retail
6 2 (1.69%) Financial Institution
7 1 (0.85%) Advertising
7 1 (0.85%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.85%) 802.1X
Miscellaneous
1 14 (11.86%) iPhone
2 10 (8.47%) Blackberry
2 10 (8.47%) Video Conferencing
3 7 (5.93%) Analytical Skills
4 5 (4.24%) iPad
4 5 (4.24%) Smartphone
5 4 (3.39%) Clustering
6 2 (1.69%) Computer Science
7 1 (0.85%) BYOD
7 1 (0.85%) Equities
7 1 (0.85%) Fat Client
7 1 (0.85%) Fixed Income
7 1 (0.85%) FMCG
7 1 (0.85%) Handset
7 1 (0.85%) Management Information System
7 1 (0.85%) PKI
7 1 (0.85%) Public Cloud
7 1 (0.85%) Thin Client
Operating Systems
1 97 (82.20%) Windows
2 44 (37.29%) Windows 10
3 43 (36.44%) Windows 7
4 24 (20.34%) Windows Server
5 17 (14.41%) Android
6 14 (11.86%) Windows 8
7 12 (10.17%) Apple iOS
8 9 (7.63%) Mac OS X
9 8 (6.78%) Windows Server 2008
10 7 (5.93%) Windows XP
11 6 (5.08%) Mac OS
11 6 (5.08%) Unix
11 6 (5.08%) Windows Server 2012
12 4 (3.39%) Solaris
12 4 (3.39%) Windows Phone
12 4 (3.39%) Windows Server 2003
12 4 (3.39%) Windows Vista
13 1 (0.85%) Windows Mobile
Processes & Methodologies
1 36 (30.51%) ITIL
2 10 (8.47%) Mobile Device Management
3 8 (6.78%) Service Management
4 7 (5.93%) Problem Management
5 5 (4.24%) ITSM
5 5 (4.24%) Migration
5 5 (4.24%) Root Cause Analysis
6 4 (3.39%) Incident Management
6 4 (3.39%) Software Deployment
7 3 (2.54%) ITIL V3
8 2 (1.69%) Disaster Recovery
8 2 (1.69%) E-Commerce
8 2 (1.69%) Information Security
8 2 (1.69%) Patch Management
8 2 (1.69%) Service Delivery
8 2 (1.69%) Software Engineering
9 1 (0.85%) Business Intelligence
9 1 (0.85%) ETL
9 1 (0.85%) PDM
9 1 (0.85%) Project Management
Programming Languages
1 6 (5.08%) SQL
Qualifications
1 17 (14.41%) Security Cleared
2 11 (9.32%) SC Cleared
3 8 (6.78%) Degree
4 6 (5.08%) DV Cleared
4 6 (5.08%) Microsoft Certification
5 5 (4.24%) ITIL Certification
5 5 (4.24%) MCSE
6 3 (2.54%) DBS Check
7 2 (1.69%) Computer Science Degree
7 2 (1.69%) MCP
7 2 (1.69%) MCSA
8 1 (0.85%) CCENT
8 1 (0.85%) Citrix Certification
8 1 (0.85%) CTC Cleared
Quality Assurance & Compliance
1 6 (5.08%) SLA
2 1 (0.85%) Disclosure Scotland
System Software
1 75 (63.56%) Active Directory
2 8 (6.78%) VMware Infrastructure
3 3 (2.54%) Hyper-V
3 3 (2.54%) Virtual Desktop
3 3 (2.54%) XenApp
4 2 (1.69%) vSphere
4 2 (1.69%) XenServer
5 1 (0.85%) Virtual Machines
5 1 (0.85%) XenDesktop
Systems Management
1 17 (14.41%) SCCM
2 4 (3.39%) AirWatch
2 4 (3.39%) Microsoft Data Protection Manager
2 4 (3.39%) NetBackup
2 4 (3.39%) Netcool
2 4 (3.39%) OpenView Configuration Management
3 3 (2.54%) Backup Exec
4 2 (1.69%) Jamf Pro
5 1 (0.85%) Forefront Identity Manager
5 1 (0.85%) SmoothWall
Vendors
1 54 (45.76%) Microsoft
2 23 (19.49%) Apple
3 15 (12.71%) Cisco
3 15 (12.71%) Citrix
3 15 (12.71%) VMware
4 10 (8.47%) HP
5 5 (4.24%) Avaya
6 4 (3.39%) CommVault
6 4 (3.39%) GFI Software
6 4 (3.39%) Google
6 4 (3.39%) McAfee
6 4 (3.39%) Oracle
6 4 (3.39%) Symantec
6 4 (3.39%) Veritas
6 4 (3.39%) WatchGuard
7 3 (2.54%) Adobe
7 3 (2.54%) Bloomberg
7 3 (2.54%) Dell
7 3 (2.54%) LANDesk
7 3 (2.54%) Veeam