Period
to 20 November 2017

The median contractor rate for an IT Support was £161 per day in advertised job vacancies in London during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
England > London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 397 372 357
Rank change year-on-year -25 -15 +16
Contract jobs requiring an IT Support 242 253 278
As % of all contract IT jobs advertised in London 0.52% 0.57% 0.59%
As % of the Job Titles category 0.55% 0.60% 0.62%
Number of daily rates quoted 158 154 133
London median daily rate £161 £170 £170
Median daily rate % change year-on-year -5.15% - -2.86%
10th Percentile £108 £103 £106
90th Percentile £320 £374 £336
England median daily rate £160 £160 £170
% change year-on-year - -5.88% +3.03%
Number of hourly rates quoted 33 32 49
London median hourly rate £18.10 £15.25 £16.50
Median hourly rate % change year-on-year +18.69% -7.58% -
10th Percentile £10.60 £10.53 £10.20
90th Percentile £165.00 £38.25 £24.75
England median hourly rate £14.75 £14.00 £13.50
% change year-on-year +5.36% +3.70% -1.82%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44252 42345 44555
% of contract IT jobs with a recognized job title 94.83% 94.99% 95.01%
Number of daily rates quoted 32037 30120 31401
London median daily rate £493 £460 £450
Median daily rate % change year-on-year +7.07% +2.22% +5.88%
10th Percentile £300 £288 £268
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 548 553 693
London median hourly rate £20.22 £19.62 £19.00
Median hourly rate % change year-on-year +3.07% +3.24% +8.57%
10th Percentile £12.35 £11.50 £11.25
90th Percentile £47.83 £50.00 £48.57
England median hourly rate £18.69 £18.50 £18.00
% change year-on-year +1.00% +2.78% +9.09%

IT Support
Job Vacancy Trend in London

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for IT Support in London

IT Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in London.

Contractor daily rate trend for IT Support in London

IT Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing IT Support in London over the 6 months to 20 November 2017.

Contractor daily rate histogram for IT Support in London

IT Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in London.

Contractor hourly rate trend for IT Support in London

IT Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing IT Support in London over the 6 months to 20 November 2017.

Contractor hourly rate histogram for IT Support in London

IT Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the London region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +4 56 £190 -5.00% 13
West London -22 16 £150 +13.42% 7
East London +2 7 £140 -37.78% 6
South London -37 4 £150 +32.16% 5
North London -14 1 £110 -13.73%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 November 2017, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring IT Support in the job title.

1 166 (68.60%) Windows
2 107 (44.21%) Active Directory
3 79 (32.64%) Microsoft
4 68 (28.10%) Windows 7
5 64 (26.45%) Microsoft Office
6 63 (26.03%) Office 365
7 57 (23.55%) ITIL
8 52 (21.49%) Windows 10
9 51 (21.07%) Windows Server
10 45 (18.60%) Finance
11 36 (14.88%) Cisco
12 28 (11.57%) VMware
13 27 (11.16%) Android
14 25 (10.33%) SCCM
14 25 (10.33%) Windows 8
15 22 (9.09%) Citrix
15 22 (9.09%) Mac OS X
15 22 (9.09%) Apple
16 21 (8.68%) Security Cleared
17 20 (8.26%) VMware Infrastructure
17 20 (8.26%) DNS
17 20 (8.26%) MS Exchange
17 20 (8.26%) LAN
17 20 (8.26%) WAN
17 20 (8.26%) SQL
18 19 (7.85%) SharePoint
18 19 (7.85%) Video Conferencing
19 18 (7.44%) VPN
20 17 (7.02%) Law
20 17 (7.02%) TCP/IP

IT Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (8.26%) MS Exchange
2 19 (7.85%) SharePoint
3 13 (5.37%) Skype for Business
4 6 (2.48%) Blackberry Enterprise Server
4 6 (2.48%) Exchange Server 2007
5 5 (2.07%) IBM Notes
6 4 (1.65%) Exchange Server 2010
6 4 (1.65%) IIS
7 2 (0.83%) SharePoint 2010
7 2 (0.83%) WebSphere
8 1 (0.41%) Confluence
8 1 (0.41%) Exchange Server 2013
8 1 (0.41%) IBM Domino
8 1 (0.41%) SharePoint 2013
Applications
1 64 (26.45%) Microsoft Office
2 15 (6.20%) Microsoft Excel
3 4 (1.65%) Microsoft PowerPoint
4 3 (1.24%) CINEMA 4D
4 3 (1.24%) Vectorworks
5 1 (0.41%) HipChat
5 1 (0.41%) Microsoft Project
5 1 (0.41%) MS Visio
Business Applications
1 4 (1.65%) Dynamics NAV
2 3 (1.24%) Eikon
3 2 (0.83%) Dynamics CRM
4 1 (0.41%) Bankmaster
4 1 (0.41%) LatentZero
4 1 (0.41%) SAP Oil and Gas
Cloud Services
1 63 (26.03%) Office 365
2 7 (2.89%) Microsoft Azure
3 6 (2.48%) G Suite
4 2 (0.83%) Azure Active Directory
4 2 (0.83%) Mimecast
4 2 (0.83%) OneDrive
5 1 (0.41%) Amazon AWS
5 1 (0.41%) Dynamics 365
5 1 (0.41%) Google Drive
Communications & Networking
1 20 (8.26%) DNS
1 20 (8.26%) LAN
1 20 (8.26%) WAN
2 18 (7.44%) VPN
3 17 (7.02%) TCP/IP
4 16 (6.61%) Wireless
5 15 (6.20%) DHCP
6 12 (4.96%) Cisco IOS
6 12 (4.96%) Wi-Fi
7 9 (3.72%) Skype
8 8 (3.31%) Broadband
8 8 (3.31%) Internet
8 8 (3.31%) SAN
9 7 (2.89%) VLAN
9 7 (2.89%) VoIP
10 6 (2.48%) Firewall
11 5 (2.07%) SMS
12 3 (1.24%) Intranet
12 3 (1.24%) PBX
12 3 (1.24%) WLAN
Database & Business Intelligence
1 5 (2.07%) SQL Server
2 1 (0.41%) Blockchain
2 1 (0.41%) EDRMS
2 1 (0.41%) MySQL
2 1 (0.41%) PostgreSQL
2 1 (0.41%) Relational Database
Development Applications
1 2 (0.83%) JIRA
General
1 45 (18.60%) Finance
2 17 (7.02%) Law
3 16 (6.61%) Banking
4 11 (4.55%) Legal
5 8 (3.31%) Telecoms
6 7 (2.89%) Retail
7 5 (2.07%) Investment Banking
8 4 (1.65%) Front Office
9 3 (1.24%) Back Office
9 3 (1.24%) French Language
9 3 (1.24%) Manufacturing
10 2 (0.83%) Advertising
10 2 (0.83%) Hindi Language
10 2 (0.83%) Retail Banking
10 2 (0.83%) Spanish Language
10 2 (0.83%) Tamil Language
10 2 (0.83%) Urdu Language
11 1 (0.41%) Games
11 1 (0.41%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.83%) IBM Integration Bus
1 2 (0.83%) WebSphere MQ
2 1 (0.41%) .NET
2 1 (0.41%) 802.1X
2 1 (0.41%) CSS
2 1 (0.41%) HTML
2 1 (0.41%) JSON
2 1 (0.41%) RESTful
2 1 (0.41%) Web Services
Miscellaneous
1 19 (7.85%) Video Conferencing
2 15 (6.20%) Blackberry
3 13 (5.37%) iPhone
4 10 (4.13%) Smartphone
5 8 (3.31%) BYOD
6 6 (2.48%) Analytical Skills
6 6 (2.48%) Enterprise Software
7 5 (2.07%) Equities
7 5 (2.07%) iPad
8 4 (1.65%) Data Centre
8 4 (1.65%) Driving Licence
8 4 (1.65%) Management Information System
9 3 (1.24%) User Experience
10 2 (0.83%) Data Protection Act
10 2 (0.83%) IBM Mainframe
10 2 (0.83%) Mainframe
10 2 (0.83%) Mobile App
10 2 (0.83%) Social Network
11 1 (0.41%) Fixed Income
11 1 (0.41%) Thin Client
Operating Systems
1 166 (68.60%) Windows
2 68 (28.10%) Windows 7
3 52 (21.49%) Windows 10
4 51 (21.07%) Windows Server
5 27 (11.16%) Android
6 25 (10.33%) Windows 8
7 22 (9.09%) Mac OS X
8 16 (6.61%) Apple iOS
9 9 (3.72%) Unix
9 9 (3.72%) Windows Server 2008
10 8 (3.31%) Linux
10 8 (3.31%) Windows Server 2012
11 6 (2.48%) Mac OS
12 4 (1.65%) Windows Server 2003
13 3 (1.24%) Windows Mobile
14 2 (0.83%) NetWare
14 2 (0.83%) Windows XP
15 1 (0.41%) Red Hat Enterprise Linux
15 1 (0.41%) SUSE
15 1 (0.41%) VMS
Processes & Methodologies
1 57 (23.55%) ITIL
2 17 (7.02%) Service Management
3 15 (6.20%) ITSM
4 12 (4.96%) Service Delivery
5 10 (4.13%) Migration
6 8 (3.31%) Mobile Device Management
7 7 (2.89%) Document Management
7 7 (2.89%) Project Management
8 6 (2.48%) Asset Management
8 6 (2.48%) Incident Management
8 6 (2.48%) ITIL V3
9 5 (2.07%) Problem Management
10 4 (1.65%) Case Management
10 4 (1.65%) Line Management
10 4 (1.65%) PRINCE2
10 4 (1.65%) Security Management
10 4 (1.65%) Statistics
10 4 (1.65%) Time Management
11 3 (1.24%) Configuration Management
11 3 (1.24%) Disaster Recovery
Programming Languages
1 20 (8.26%) SQL
2 8 (3.31%) Java
3 6 (2.48%) Perl
3 6 (2.48%) Shell Script
4 5 (2.07%) PowerShell
4 5 (2.07%) VB
5 4 (1.65%) C#
5 4 (1.65%) PHP
5 4 (1.65%) VBScript
6 3 (1.24%) Bash Shell
7 2 (0.83%) Python
8 1 (0.41%) C
8 1 (0.41%) C++
8 1 (0.41%) PL/SQL
8 1 (0.41%) VBA
Qualifications
1 21 (8.68%) Security Cleared
2 17 (7.02%) Degree
3 14 (5.79%) SC Cleared
4 13 (5.37%) Microsoft Certification
5 11 (4.55%) DBS Check
6 8 (3.31%) MCSE
7 6 (2.48%) CCNA
7 6 (2.48%) Cisco Certification
8 5 (2.07%) A+ Certification
8 5 (2.07%) DV Cleared
8 5 (2.07%) ITIL Certification
8 5 (2.07%) ITIL Foundation Certificate
9 4 (1.65%) MCSA
10 3 (1.24%) CCA
10 3 (1.24%) Citrix Certification
10 3 (1.24%) MCDST
10 3 (1.24%) MCITP
10 3 (1.24%) MCP
11 2 (0.83%) CCNP
11 2 (0.83%) Network+ Certification
Quality Assurance & Compliance
1 9 (3.72%) SLA
2 3 (1.24%) Sarbanes-Oxley
3 1 (0.41%) Disclosure Scotland
3 1 (0.41%) GMP
3 1 (0.41%) ISO/IEC 27001
3 1 (0.41%) MiFID
3 1 (0.41%) PMO
System Software
1 107 (44.21%) Active Directory
2 20 (8.26%) VMware Infrastructure
3 7 (2.89%) XenApp
4 5 (2.07%) Hyper-V
4 5 (2.07%) VMware ESXi
5 3 (1.24%) ISA Server
5 3 (1.24%) vSphere
5 3 (1.24%) XenDesktop
6 2 (0.83%) Microsoft App-V
6 2 (0.83%) Virtual Desktop
6 2 (0.83%) Virtual Machines
6 2 (0.83%) Virtual Servers
6 2 (0.83%) VMware Workstation
Systems Management
1 25 (10.33%) SCCM
2 13 (5.37%) Jamf Pro
3 6 (2.48%) Systems Management Server (SMS)
4 2 (0.83%) AirWatch
4 2 (0.83%) Backup Exec
4 2 (0.83%) WSUS
5 1 (0.41%) ArcSight ESM
5 1 (0.41%) Forefront Identity Manager
5 1 (0.41%) McAfee ePO
5 1 (0.41%) Microsoft Intune
5 1 (0.41%) Norton AntiVirus
5 1 (0.41%) SmoothWall
5 1 (0.41%) Tivoli
Vendors
1 79 (32.64%) Microsoft
2 36 (14.88%) Cisco
3 28 (11.57%) VMware
4 22 (9.09%) Apple
4 22 (9.09%) Citrix
5 14 (5.79%) Meraki
6 12 (4.96%) Avaya
7 11 (4.55%) HP
7 11 (4.55%) ServiceNow
8 9 (3.72%) Google
9 6 (2.48%) Bloomberg
9 6 (2.48%) IBM
9 6 (2.48%) Symantec
10 5 (2.07%) Dell
10 5 (2.07%) Lotus
11 4 (1.65%) CheckPoint
11 4 (1.65%) SAP
12 3 (1.24%) Adobe
12 3 (1.24%) Oracle
12 3 (1.24%) Remedy