Period
to 19 January 2018

The median contractor rate for a Desktop Support was £175 per day in advertised job vacancies in London during the 6 months to 19 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > London
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 228 265 200
Rank change year-on-year +37 -65 -46
Contract jobs requiring a Desktop Support 542 389 563
As % of all contract IT jobs advertised in London 1.17% 0.93% 1.27%
As % of the Job Titles category 1.23% 0.98% 1.34%
Number of daily rates quoted 328 241 299
London median daily rate £175 £180 £170
Median daily rate % change year-on-year -2.78% +5.88% -5.56%
10th Percentile £112 £123 £115
90th Percentile £375 £408 £360
England median daily rate £170 £175 £170
% change year-on-year -2.86% +2.94% -2.86%
Number of hourly rates quoted 80 39 80
London median hourly rate £17.75 £18.00 £18.00
Median hourly rate % change year-on-year -1.39% - +2.86%
10th Percentile £13.00 £12.95 £12.04
90th Percentile £24.09 £25.00 £22.40
England median hourly rate £15.86 £15.00 £15.86
% change year-on-year +5.73% -5.39% +2.29%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44,032 39,796 42,092
% of contract IT jobs with a recognized job title 94.76% 95.01% 95.16%
Number of daily rates quoted 32,029 28,359 29,670
London median daily rate £500 £465 £450
Median daily rate % change year-on-year +7.53% +3.33% +5.88%
10th Percentile £300 £300 £275
90th Percentile £670 £644 £638
England median daily rate £450 £425 £415
% change year-on-year +5.88% +2.41% +3.75%
Number of hourly rates quoted 569 557 647
London median hourly rate £19.50 £20.28 £19.00
Median hourly rate % change year-on-year -3.82% +6.71% +8.57%
10th Percentile £12.00 £11.77 £11.17
90th Percentile £47.83 £50.05 £47.83
England median hourly rate £18.10 £18.39 £18.50
% change year-on-year -1.55% -0.61% +12.12%

Desktop Support
Job Vacancy Trend in London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in London.

Contractor daily rate trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Desktop Support in London over the 6 months to 19 January 2018.

Contractor daily rate histogram for Desktop Support in London

Desktop Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in London.

Contractor hourly rate trend for Desktop Support in London

Desktop Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Desktop Support in London over the 6 months to 19 January 2018.

Contractor hourly rate histogram for Desktop Support in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the London region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +16 124 £185 -7.50% 23
West London -1 36 £139 -23.06% 13
South London -19 24 £123 -20.97% 1
East London -10 10 £140 -12.50% 4
North London 0 6 £150 +25.00% 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 January 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Desktop Support in the job title.

1 403 (74.35%) Windows
2 233 (42.99%) Active Directory
3 213 (39.30%) Windows 7
4 174 (32.10%) Microsoft Office
5 167 (30.81%) Microsoft
6 159 (29.34%) Windows 10
7 134 (24.72%) Finance
8 126 (23.25%) ITIL
9 102 (18.82%) SCCM
10 91 (16.79%) Office 365
11 90 (16.61%) Citrix
12 87 (16.05%) Apple
13 86 (15.87%) Blackberry
14 62 (11.44%) Banking
15 56 (10.33%) LAN
16 52 (9.59%) Cisco
17 50 (9.23%) Microsoft Certification
18 49 (9.04%) MS Exchange
19 48 (8.86%) Android
20 46 (8.49%) iPhone
20 46 (8.49%) Security Cleared
21 42 (7.75%) WAN
22 41 (7.56%) Migration
22 41 (7.56%) Windows Server
23 40 (7.38%) TCP/IP
24 39 (7.20%) VMware
24 39 (7.20%) SC Cleared
24 39 (7.20%) Time Management
25 38 (7.01%) MCSE
26 37 (6.83%) VPN

Desktop Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (9.04%) MS Exchange
2 21 (3.87%) Blackberry Enterprise Server
2 21 (3.87%) IBM Notes
3 17 (3.14%) SharePoint
3 17 (3.14%) Skype for Business
4 14 (2.58%) Exchange Server 2010
5 4 (0.74%) Exchange Server 2007
5 4 (0.74%) Exchange Server 2013
6 3 (0.55%) Tomcat
7 2 (0.37%) GroupWise
7 2 (0.37%) IIS
7 2 (0.37%) JBoss
7 2 (0.37%) SharePoint 2013
8 1 (0.18%) Apache
8 1 (0.18%) CMS
8 1 (0.18%) Exchange Server 2003
Applications
1 174 (32.10%) Microsoft Office
2 18 (3.32%) Microsoft Excel
3 12 (2.21%) Microsoft PowerPoint
4 11 (2.03%) MS Visio
5 2 (0.37%) Acrobat
5 2 (0.37%) AutoCAD
6 1 (0.18%) Photoshop
6 1 (0.18%) Revit
Business Applications
1 15 (2.77%) Eikon
2 5 (0.92%) RMDS
3 4 (0.74%) Remedy ITSM
4 1 (0.18%) Summit
Cloud Services
1 91 (16.79%) Office 365
2 6 (1.11%) Microsoft Azure
3 4 (0.74%) OneDrive
4 3 (0.55%) Azure Active Directory
5 2 (0.37%) Amazon AWS
6 1 (0.18%) G Suite
6 1 (0.18%) Yammer
Communications & Networking
1 56 (10.33%) LAN
2 42 (7.75%) WAN
3 40 (7.38%) TCP/IP
4 37 (6.83%) VPN
5 31 (5.72%) DNS
6 29 (5.35%) Internet
7 22 (4.06%) DHCP
8 21 (3.87%) Wireless
9 15 (2.77%) Skype
10 13 (2.40%) Ethernet
11 12 (2.21%) Cisco IOS
12 10 (1.85%) IP Telephony
13 7 (1.29%) Firewall
13 7 (1.29%) Remote Desktop
13 7 (1.29%) VoIP
14 6 (1.11%) Broadband
15 5 (0.92%) Intranet
15 5 (0.92%) SAN
16 4 (0.74%) Network Security
16 4 (0.74%) Wi-Fi
Database & Business Intelligence
1 9 (1.66%) SQL Server
2 2 (0.37%) GIS
2 2 (0.37%) MS Access
2 2 (0.37%) Oracle Reports
3 1 (0.18%) BusinessObjects
3 1 (0.18%) MySQL
3 1 (0.18%) SQL Server 2005
3 1 (0.18%) SQL Server 2008
3 1 (0.18%) SQL Server 2014
3 1 (0.18%) SQL Server 2016
3 1 (0.18%) SQL Server Integration Services
Development Applications
1 7 (1.29%) MSI
2 1 (0.18%) Git (software)
2 1 (0.18%) InstallShield
2 1 (0.18%) Maven
2 1 (0.18%) Visual Studio
General
1 134 (24.72%) Finance
2 62 (11.44%) Banking
3 29 (5.35%) Legal
4 24 (4.43%) Law
5 23 (4.24%) Investment Banking
6 15 (2.77%) Back Office
7 12 (2.21%) Financial Institution
8 11 (2.03%) French Language
8 11 (2.03%) Retail
8 11 (2.03%) Telecoms
9 8 (1.48%) Front Office
9 8 (1.48%) Retail Banking
10 6 (1.11%) Advertising
11 2 (0.37%) Manufacturing
11 2 (0.37%) Private Banking
12 1 (0.18%) Corporate Banking
12 1 (0.18%) Marketing
12 1 (0.18%) Multimedia
12 1 (0.18%) Pharmaceutical
12 1 (0.18%) Publishing
Libraries, Frameworks & Software Standards
1 4 (0.74%) WPF
2 3 (0.55%) Middleware
3 2 (0.37%) .NET
3 2 (0.37%) HTML
3 2 (0.37%) Oracle Fusion
3 2 (0.37%) WCF
3 2 (0.37%) XMPP
3 2 (0.37%) X-Windows
4 1 (0.18%) HTML5
4 1 (0.18%) Polymer
4 1 (0.18%) Spring
4 1 (0.18%) TIBCO EMS
4 1 (0.18%) Web Services
Miscellaneous
1 86 (15.87%) Blackberry
2 46 (8.49%) iPhone
3 34 (6.27%) Analytical Skills
4 29 (5.35%) Video Conferencing
5 26 (4.80%) iPad
6 21 (3.87%) Smartphone
7 18 (3.32%) BYOD
8 11 (2.03%) Management Information System
9 10 (1.85%) Enterprise Software
10 9 (1.66%) Client/Server
10 9 (1.66%) Data Centre
11 8 (1.48%) Computer Science
11 8 (1.48%) Hedge funds
12 6 (1.11%) Handset
13 4 (0.74%) IBM Mainframe
13 4 (0.74%) Mainframe
14 2 (0.37%) Driving Licence
14 2 (0.37%) Fat Client
14 2 (0.37%) Minimum Viable Product
14 2 (0.37%) NHS
Operating Systems
1 403 (74.35%) Windows
2 213 (39.30%) Windows 7
3 159 (29.34%) Windows 10
4 48 (8.86%) Android
5 41 (7.56%) Windows Server
6 36 (6.64%) Apple iOS
6 36 (6.64%) Windows XP
7 32 (5.90%) Mac OS
7 32 (5.90%) Windows 8
8 23 (4.24%) Windows Server 2008
9 21 (3.87%) Windows Server 2012
10 18 (3.32%) Mac OS X
11 12 (2.21%) Unix
12 8 (1.48%) Windows Vista
13 7 (1.29%) Windows Server 2003
14 6 (1.11%) Linux
15 4 (0.74%) NetWare
16 3 (0.55%) Windows 2000
17 1 (0.18%) Ubuntu
17 1 (0.18%) Windows Mobile
Processes & Methodologies
1 126 (23.25%) ITIL
2 41 (7.56%) Migration
3 39 (7.20%) Time Management
4 31 (5.72%) Service Management
5 21 (3.87%) Service Delivery
6 20 (3.69%) Problem Management
7 19 (3.51%) Break/Fix
8 18 (3.32%) Asset Management
8 18 (3.32%) ITSM
8 18 (3.32%) Software Deployment
9 17 (3.14%) Incident Management
10 15 (2.77%) Change Management
11 11 (2.03%) Project Management
11 11 (2.03%) Validation
12 10 (1.85%) Document Management
12 10 (1.85%) Mobile Device Management
12 10 (1.85%) Patch Management
12 10 (1.85%) Root Cause Analysis
13 9 (1.66%) Coaching
13 9 (1.66%) Continuous Improvement
Programming Languages
1 19 (3.51%) SQL
2 14 (2.58%) Java
3 11 (2.03%) PowerShell
4 5 (0.92%) VBA
5 4 (0.74%) C#
6 3 (0.55%) C
6 3 (0.55%) VBScript
7 2 (0.37%) Python
7 2 (0.37%) Shell Script
7 2 (0.37%) T-SQL
8 1 (0.18%) Bash Shell
8 1 (0.18%) JavaScript
8 1 (0.18%) VB
Qualifications
1 50 (9.23%) Microsoft Certification
2 46 (8.49%) Security Cleared
3 39 (7.20%) SC Cleared
4 38 (7.01%) MCSE
5 21 (3.87%) MCP
6 20 (3.69%) MCSA
7 19 (3.51%) Degree
7 19 (3.51%) MCDST
8 11 (2.03%) A+ Certification
9 10 (1.85%) MCSM
9 10 (1.85%) Network+ Certification
10 9 (1.66%) ACHDS
10 9 (1.66%) MCITP
11 8 (1.48%) ACDT
11 8 (1.48%) ACTC
12 5 (0.92%) CCNA
12 5 (0.92%) Cisco Certification
12 5 (0.92%) ITIL Certification
13 4 (0.74%) DBS Check
13 4 (0.74%) DV Cleared
Quality Assurance & Compliance
1 30 (5.54%) SLA
2 5 (0.92%) PMO
3 1 (0.18%) GDPR
3 1 (0.18%) QA
System Software
1 233 (42.99%) Active Directory
2 26 (4.80%) VMware Infrastructure
3 18 (3.32%) Microsoft App-V
4 14 (2.58%) Virtual Desktop
5 12 (2.21%) XenApp
6 10 (1.85%) Virtual Servers
7 7 (1.29%) XenDesktop
8 6 (1.11%) Hyper-V
9 5 (0.92%) Virtual Machines
10 4 (0.74%) VMware Workstation
10 4 (0.74%) vSphere
11 2 (0.37%) VMware ESXi
12 1 (0.18%) BitLocker
12 1 (0.18%) Firmware
12 1 (0.18%) iptables
12 1 (0.18%) Microsoft Virtual Server
12 1 (0.18%) Terminal Services
Systems Management
1 102 (18.82%) SCCM
2 9 (1.66%) AirWatch
3 6 (1.11%) Systems Management Server (SMS)
4 4 (0.74%) Microsoft Data Protection Manager
4 4 (0.74%) SCOM
5 3 (0.55%) DameWare
5 3 (0.55%) Jamf Pro
5 3 (0.55%) Norton AntiVirus
6 2 (0.37%) HP SIM
6 2 (0.37%) Microsoft Intune
7 1 (0.18%) Backup Exec
7 1 (0.18%) Packer
7 1 (0.18%) Puppet
7 1 (0.18%) SafeCom
Vendors
1 167 (30.81%) Microsoft
2 90 (16.61%) Citrix
3 87 (16.05%) Apple
4 52 (9.59%) Cisco
5 39 (7.20%) VMware
6 37 (6.83%) HP
7 36 (6.64%) Bloomberg
8 26 (4.80%) Reuters
9 25 (4.61%) Dell
10 21 (3.87%) Lotus
11 20 (3.69%) Ivanti
12 15 (2.77%) Oracle
13 12 (2.21%) Remedy
14 11 (2.03%) ServiceNow
15 10 (1.85%) Avaya
16 9 (1.66%) FactSet
17 7 (1.29%) Symantec
17 7 (1.29%) Wyse
18 6 (1.11%) Fidessa
19 5 (0.92%) CommVault