Period
to 18 January 2022

The median contractor rate for a Desktop Support was £200 per day in advertised job vacancies in London during the 6 months to 18 January 2022.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > London
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 361 316 248
Rank change year-on-year -45 -68 +69
Contract jobs requiring a Desktop Support 217 82 312
As % of all contract jobs advertised in London 0.58% 0.48% 1.04%
As % of the Job Titles category 0.62% 0.52% 1.11%
Number of daily rates quoted 162 67 227
10th Percentile £123 £128 £123
25th Percentile £136 £156 £139
Median daily rate (50th Percentile) £200 £200 £195
Median % change year-on-year - +2.56% +8.33%
75th Percentile £250 £300 £243
90th Percentile £340 £361 £288
England median daily rate £175 £173 £165
% change year-on-year +1.45% +4.55% -4.35%
Number of hourly rates quoted 17 5 39
10th Percentile £14.55 £20.90 £12.04
25th Percentile £17.62 £22.25 £15.56
Median hourly rate £21.93 £22.50 £18.70
Median % change year-on-year -2.53% +20.32% -
75th Percentile £23.00 £23.00 £20.75
90th Percentile £25.40 - £22.25
England median hourly rate £18.00 £20.00 £16.38
% change year-on-year -10.00% +22.14% -6.43%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 34,835 15,855 28,105
% of contract IT jobs with a recognized job title 93.17% 91.88% 93.51%
Number of daily rates quoted 25,388 11,500 20,527
10th Percentile £363 £313 £300
25th Percentile £463 £406 £406
Median daily rate (50th Percentile) £550 £500 £500
Median % change year-on-year +10.00% - -
75th Percentile £669 £600 £600
90th Percentile £750 £700 £688
England median daily rate £525 £475 £463
% change year-on-year +10.53% +2.70% -
Number of hourly rates quoted 393 133 375
10th Percentile £14.45 £18.10 £12.44
25th Percentile £20.00 £22.50 £15.88
Median hourly rate £32.50 £32.00 £21.00
Median % change year-on-year +1.56% +52.38% +7.69%
75th Percentile £50.00 £51.50 £40.00
90th Percentile £64.00 £64.80 £52.50
England median hourly rate £20.19 £22.50 £18.00
% change year-on-year -10.29% +25.00% -

Desktop Support
Job Vacancy Trend in London

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Desktop Support in London.

Daily rate trend for Desktop Support in London

Desktop Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing Desktop Support in London over the 6 months to 18 January 2022.

Daily rate histogram for Desktop Support in London

Desktop Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Desktop Support in London.

Hourly rate trend for Desktop Support in London

Desktop Support
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Desktop Support in London over the 6 months to 18 January 2022.

Hourly rate histogram for Desktop Support in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the London region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -41 43 £150 -30.64% 9
West London -3 18 £130 -13.33% 3
South London -8 3 £145 -19.44%
North London - 1 - - 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 January 2022, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Desktop Support in the job title.

1 126 (58.06%) Windows
2 78 (35.94%) Microsoft 365
3 75 (34.56%) Social Skills
4 73 (33.64%) Windows 10
5 63 (29.03%) Active Directory
6 62 (28.57%) Microsoft
7 44 (20.28%) Microsoft Office
8 33 (15.21%) SCCM
9 32 (14.75%) ITIL
10 29 (13.36%) Windows 7
11 23 (10.60%) Break/Fix
12 22 (10.14%) Android
13 21 (9.68%) iPhone
13 21 (9.68%) Finance
13 21 (9.68%) SLA
14 19 (8.76%) Blackberry
14 19 (8.76%) Banking
15 18 (8.29%) Azure
15 18 (8.29%) iPad
15 18 (8.29%) LAN
15 18 (8.29%) Problem-Solving
16 17 (7.83%) Citrix
17 16 (7.37%) Apple
17 16 (7.37%) WAN
17 16 (7.37%) ITSM
17 16 (7.37%) Asset Management
18 15 (6.91%) Windows Server
18 15 (6.91%) Video Conferencing
18 15 (6.91%) Mac OS
18 15 (6.91%) PowerShell

Desktop Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (4.15%) MS Exchange
2 7 (3.23%) SharePoint
3 5 (2.30%) Skype for Business
4 3 (1.38%) Exchange Server 2003
4 3 (1.38%) IIS
5 2 (0.92%) Exchange Server 2010
5 2 (0.92%) IBM Notes
6 1 (0.46%) Blackberry Enterprise Server
6 1 (0.46%) CMS
Applications
1 44 (20.28%) Microsoft Office
2 2 (0.92%) Acrobat
2 2 (0.92%) Microsoft Project
2 2 (0.92%) MS Visio
3 1 (0.46%) Autodesk Inventor
3 1 (0.46%) Microsoft Excel
3 1 (0.46%) Microsoft PowerPoint
Business Applications
1 2 (0.92%) Eikon
Cloud Services
1 78 (35.94%) Microsoft 365
2 18 (8.29%) Azure
3 6 (2.76%) OneDrive
4 5 (2.30%) Azure Active Directory
5 1 (0.46%) Adobe Creative Cloud
5 1 (0.46%) Google Workspace
5 1 (0.46%) Mimecast
5 1 (0.46%) Power Automate
5 1 (0.46%) SaaS
5 1 (0.46%) Slack
Communications & Networking
1 18 (8.29%) LAN
2 16 (7.37%) WAN
3 11 (5.07%) DHCP
3 11 (5.07%) DNS
3 11 (5.07%) TCP/IP
3 11 (5.07%) VoIP
4 8 (3.69%) Wireless
5 7 (3.23%) VPN
6 5 (2.30%) Internet
7 4 (1.84%) Skype
8 3 (1.38%) Unified Communications
9 2 (0.92%) Bluetooth
9 2 (0.92%) Cisco IOS
9 2 (0.92%) Intranet
9 2 (0.92%) NAS
9 2 (0.92%) Network Security
9 2 (0.92%) Softphone
10 1 (0.46%) Ethernet
10 1 (0.46%) Firewall
10 1 (0.46%) PBX
Development Applications
1 1 (0.46%) InstallShield
General
1 75 (34.56%) Social Skills
2 21 (9.68%) Finance
3 19 (8.76%) Banking
4 14 (6.45%) Analytical Skills
5 9 (4.15%) Organisational Skills
6 6 (2.76%) Telecoms
7 5 (2.30%) Local Government
8 4 (1.84%) Financial Institution
8 4 (1.84%) Influencing Skills
8 4 (1.84%) Investment Banking
8 4 (1.84%) Presentation Skills
9 3 (1.38%) Documentation Skills
9 3 (1.38%) Front Office
10 2 (0.92%) Digital Economy
10 2 (0.92%) Legal
10 2 (0.92%) Public Sector
11 1 (0.46%) Advertising
11 1 (0.46%) Billing
11 1 (0.46%) Law
11 1 (0.46%) Retail
Libraries, Frameworks & Software Standards
1 2 (0.92%) STL
2 1 (0.46%) XMPP
Miscellaneous
1 21 (9.68%) iPhone
2 19 (8.76%) Blackberry
3 18 (8.29%) iPad
4 15 (6.91%) Video Conferencing
5 8 (3.69%) Management Information System
6 6 (2.76%) NHS
6 6 (2.76%) Smartphone
7 5 (2.30%) Driving Licence
8 4 (1.84%) Data Centre
8 4 (1.84%) User Experience
9 3 (1.38%) Hedge funds
10 2 (0.92%) BYOD
10 2 (0.92%) CMDB
10 2 (0.92%) EPoS
10 2 (0.92%) Mobile Computing
10 2 (0.92%) Replication
10 2 (0.92%) Virtual Team
11 1 (0.46%) Digital Signage
11 1 (0.46%) Handset
11 1 (0.46%) Video\Live Streaming
Operating Systems
1 126 (58.06%) Windows
2 73 (33.64%) Windows 10
3 29 (13.36%) Windows 7
4 22 (10.14%) Android
5 15 (6.91%) Mac OS
5 15 (6.91%) Windows Server
6 12 (5.53%) Windows Phone
7 10 (4.61%) Windows Server 2012
8 9 (4.15%) Windows Server 2016
9 6 (2.76%) Apple iOS
9 6 (2.76%) Mac OS X
10 5 (2.30%) Windows Server 2008
11 4 (1.84%) Windows 8
12 1 (0.46%) Linux
Processes & Methodologies
1 32 (14.75%) ITIL
2 23 (10.60%) Break/Fix
3 18 (8.29%) Problem-Solving
4 16 (7.37%) Asset Management
4 16 (7.37%) ITSM
5 14 (6.45%) Antivirus Management
6 12 (5.53%) Change Management
7 11 (5.07%) Service Delivery
8 9 (4.15%) Project Delivery
9 8 (3.69%) Migration
9 8 (3.69%) Service Management
9 8 (3.69%) Stakeholder Management
10 7 (3.23%) Customer Requirements
10 7 (3.23%) Incident Management
10 7 (3.23%) Project Management
11 6 (2.76%) Agile Software Development
11 6 (2.76%) Risk Management
12 5 (2.30%) Computer Science
12 5 (2.30%) Decision-Making
12 5 (2.30%) Mobile Device Management
Programming Languages
1 15 (6.91%) PowerShell
2 3 (1.38%) VBScript
3 1 (0.46%) JavaScript
3 1 (0.46%) Scala
3 1 (0.46%) SQL
Qualifications
1 13 (5.99%) Security Cleared
2 10 (4.61%) SC Cleared
3 9 (4.15%) Microsoft Certification
4 6 (2.76%) A+ Certification
4 6 (2.76%) Degree
5 4 (1.84%) ITIL Certification
5 4 (1.84%) MCITP
5 4 (1.84%) MCSA
6 2 (0.92%) DCSE
6 2 (0.92%) MCSE
7 1 (0.46%) BPSS Clearance
7 1 (0.46%) CCNA
7 1 (0.46%) Cisco Certification
7 1 (0.46%) Computer Science Degree
7 1 (0.46%) ITIL Foundation Certificate
7 1 (0.46%) MCP
7 1 (0.46%) Network+ Certification
Quality Assurance & Compliance
1 21 (9.68%) SLA
2 4 (1.84%) GDPR
3 1 (0.46%) QA
System Software
1 63 (29.03%) Active Directory
2 10 (4.61%) VMware Infrastructure
3 8 (3.69%) Virtual Desktop
4 3 (1.38%) Virtual Servers
4 3 (1.38%) XenApp
5 2 (0.92%) Hyper-V
5 2 (0.92%) Microsoft App-V
5 2 (0.92%) Virtual Machines
5 2 (0.92%) XenDesktop
6 1 (0.46%) BitLocker
6 1 (0.46%) VMware ESXi
6 1 (0.46%) vSphere
Systems Management
1 33 (15.21%) SCCM
2 10 (4.61%) Microsoft Intune
3 2 (0.92%) Jamf Pro
3 2 (0.92%) NetBackup
3 2 (0.92%) SCOM
3 2 (0.92%) SCVMM
3 2 (0.92%) WSUS
4 1 (0.46%) McAfee ePO
4 1 (0.46%) Norton AntiVirus
4 1 (0.46%) SCOrch
4 1 (0.46%) Simpana
4 1 (0.46%) Symantec Enterprise Vault
4 1 (0.46%) vCenter Server
Vendors
1 62 (28.57%) Microsoft
2 17 (7.83%) Citrix
3 16 (7.37%) Apple
4 15 (6.91%) Cisco
4 15 (6.91%) ServiceNow
5 13 (5.99%) HP
6 12 (5.53%) VMware
7 11 (5.07%) Dell
8 7 (3.23%) Adobe
9 5 (2.30%) Bloomberg
9 5 (2.30%) MobileIron
10 4 (1.84%) Polycom
10 4 (1.84%) Remedy
11 3 (1.38%) Ivanti
11 3 (1.38%) Reuters
12 2 (0.92%) Avaya
12 2 (0.92%) Fidessa
12 2 (0.92%) Lotus
12 2 (0.92%) McAfee
12 2 (0.92%) Symantec