Period
to 16 January 2019

The median contractor rate for a Desktop Support was £180 per day in advertised job vacancies in London during the 6 months to 16 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > London
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 301 289 317
Rank change year-on-year -12 +28 -76
Contract jobs requiring a Desktop Support 360 410 311
As % of all contract IT jobs advertised in London 0.81% 0.88% 0.75%
As % of the Job Titles category 0.86% 0.93% 0.78%
Number of daily rates quoted 206 243 188
London median daily rate £180 £160 £168
Median daily rate % change year-on-year +12.50% -4.48% +3.08%
10th Percentile £130 £113 £122
90th Percentile £288 £291 £273
England median daily rate £170 £150 £160
% change year-on-year +13.33% -6.25% -
Number of hourly rates quoted 69 69 35
London median hourly rate £18.70 £18.70 £18.00
Median hourly rate % change year-on-year - +3.89% -
10th Percentile £14.00 £13.00 £13.30
90th Percentile £27.05 £25.04 £25.00
England median hourly rate £17.50 £15.86 £15.25
% change year-on-year +10.34% +4.00% -1.61%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 42,064 44,044 39,642
% of contract IT jobs with a recognized job title 94.67% 94.87% 95.02%
Number of daily rates quoted 30,219 32,042 28,279
London median daily rate £500 £500 £465
Median daily rate % change year-on-year - +7.53% +3.33%
10th Percentile £313 £300 £300
90th Percentile £675 £669 £640
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +2.41%
Number of hourly rates quoted 573 576 558
London median hourly rate £20.00 £19.92 £20.59
Median hourly rate % change year-on-year +0.41% -3.24% +8.34%
10th Percentile £12.50 £12.00 £11.69
90th Percentile £53.75 £47.83 £50.00
England median hourly rate £18.70 £18.50 £18.16
% change year-on-year +1.08% +1.90% +0.86%

Desktop Support
Job Vacancy Trend in London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in London.

Contractor daily rate trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Desktop Support in London over the 6 months to 16 January 2019.

Contractor daily rate histogram for Desktop Support in London

Desktop Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in London.

Contractor hourly rate trend for Desktop Support in London

Desktop Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Desktop Support in London over the 6 months to 16 January 2019.

Contractor hourly rate histogram for Desktop Support in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the London region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London 0 121 £170 -2.86% 11
West London -5 14 £180 +33.33% 2
East London -28 11 £138 +5.77% 3
South London -9 8 £145 +20.83% 1
North London -6 3 £375 +130.77%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 16 January 2019, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Desktop Support in the job title.

1 295 (81.94%) Windows
2 171 (47.50%) Active Directory
3 151 (41.94%) Windows 10
4 149 (41.39%) Windows 7
5 128 (35.56%) Microsoft
6 110 (30.56%) Office 365
7 106 (29.44%) Microsoft Office
8 89 (24.72%) ITIL
9 88 (24.44%) SCCM
10 83 (23.06%) Finance
11 61 (16.94%) Citrix
12 59 (16.39%) Windows Server
13 55 (15.28%) Apple
14 52 (14.44%) VMware
15 44 (12.22%) LAN
16 42 (11.67%) VMware Infrastructure
17 39 (10.83%) Apple iOS
18 38 (10.56%) Mac OS X
19 37 (10.28%) HP
20 36 (10.00%) Smartphone
21 34 (9.44%) PowerShell
21 34 (9.44%) WAN
21 34 (9.44%) MS Exchange
22 33 (9.17%) Android
23 31 (8.61%) Migration
23 31 (8.61%) Cisco
23 31 (8.61%) Problem-Solving
24 30 (8.33%) DNS
24 30 (8.33%) TCP/IP
25 29 (8.06%) VPN

Desktop Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (9.44%) MS Exchange
2 19 (5.28%) Skype for Business
3 11 (3.06%) Exchange Server 2010
4 7 (1.94%) SharePoint
5 6 (1.67%) IBM Notes
6 3 (0.83%) Exchange Server 2003
7 2 (0.56%) CMS
7 2 (0.56%) Exchange Server 2007
7 2 (0.56%) Exchange Server 2013
8 1 (0.28%) Blackberry Enterprise Server
Applications
1 106 (29.44%) Microsoft Office
2 14 (3.89%) Microsoft Excel
3 6 (1.67%) Microsoft PowerPoint
4 3 (0.83%) MS Visio
5 2 (0.56%) Microsoft Project
5 2 (0.56%) Shockwave
6 1 (0.28%) Adobe Creative Suite
6 1 (0.28%) Spreadsheet
Business Applications
1 6 (1.67%) Dynamics CRM
2 5 (1.39%) Dynamics NAV
3 4 (1.11%) Dynamics AX
4 3 (0.83%) Eikon
4 3 (0.83%) SAP GTS
5 1 (0.28%) Dynamics GP
5 1 (0.28%) Remedy ITSM
Cloud Services
1 110 (30.56%) Office 365
2 8 (2.22%) Microsoft Azure
3 4 (1.11%) G Suite
4 3 (0.83%) Mimecast
5 2 (0.56%) OneDrive
6 1 (0.28%) Amazon AWS
Communications & Networking
1 44 (12.22%) LAN
2 34 (9.44%) WAN
3 30 (8.33%) DNS
3 30 (8.33%) TCP/IP
4 29 (8.06%) VPN
5 24 (6.67%) DHCP
6 21 (5.83%) Skype
7 19 (5.28%) Internet
7 19 (5.28%) VoIP
7 19 (5.28%) Wireless
8 10 (2.78%) Remote Desktop
9 8 (2.22%) WebEx
10 6 (1.67%) Cisco IOS
10 6 (1.67%) Ethernet
11 5 (1.39%) Broadband
11 5 (1.39%) Firewall
12 4 (1.11%) SNMP
13 3 (0.83%) NAS
13 3 (0.83%) Wi-Fi
13 3 (0.83%) WLAN
Database & Business Intelligence
1 3 (0.83%) GIS
2 1 (0.28%) MS Access
2 1 (0.28%) SQL Server
Development Applications
1 5 (1.39%) JIRA
1 5 (1.39%) WinDbg
General
1 83 (23.06%) Finance
2 23 (6.39%) Banking
3 11 (3.06%) Financial Institution
4 9 (2.50%) Law
4 9 (2.50%) Legal
4 9 (2.50%) Telecoms
5 7 (1.94%) Front Office
5 7 (1.94%) Retail
6 4 (1.11%) Back Office
7 3 (0.83%) Advertising
7 3 (0.83%) Investment Banking
7 3 (0.83%) Publishing
8 1 (0.28%) Games
8 1 (0.28%) Marketing
8 1 (0.28%) Multimedia
Libraries, Frameworks & Software Standards
1 4 (1.11%) Software Packaging
2 2 (0.56%) Flash
3 1 (0.28%) LDAP
3 1 (0.28%) Web Services
3 1 (0.28%) X-Windows
Miscellaneous
1 36 (10.00%) Smartphone
2 24 (6.67%) Blackberry
3 17 (4.72%) Analytical Skills
4 16 (4.44%) iPad
5 14 (3.89%) iPhone
6 10 (2.78%) Video Conferencing
7 8 (2.22%) Self-Motivation
8 7 (1.94%) Data Centre
9 5 (1.39%) Fat Client
9 5 (1.39%) Hedge funds
9 5 (1.39%) Thin Client
10 4 (1.11%) Fintech
11 3 (0.83%) BYOD
11 3 (0.83%) Client/Server
11 3 (0.83%) Management Information System
12 2 (0.56%) Enterprise Software
12 2 (0.56%) EPoS
12 2 (0.56%) NHS
12 2 (0.56%) Virtual Team
13 1 (0.28%) Machine to Machine
Operating Systems
1 295 (81.94%) Windows
2 151 (41.94%) Windows 10
3 149 (41.39%) Windows 7
4 59 (16.39%) Windows Server
5 39 (10.83%) Apple iOS
6 38 (10.56%) Mac OS X
7 33 (9.17%) Android
8 25 (6.94%) Windows 8
9 22 (6.11%) Mac OS
10 20 (5.56%) Windows Server 2008
11 14 (3.89%) Windows XP
12 13 (3.61%) Windows Server 2012
13 8 (2.22%) Linux
13 8 (2.22%) Unix
14 6 (1.67%) Mac OS X Server
15 1 (0.28%) Ubuntu
15 1 (0.28%) Windows 2000
15 1 (0.28%) Windows Server 2003
Processes & Methodologies
1 89 (24.72%) ITIL
2 31 (8.61%) Migration
2 31 (8.61%) Problem-Solving
3 24 (6.67%) Service Management
4 23 (6.39%) Root Cause Analysis
5 22 (6.11%) Change Management
6 20 (5.56%) ITSM
7 15 (4.17%) Project Management
8 13 (3.61%) Incident Management
9 12 (3.33%) Disaster Recovery
9 12 (3.33%) Time Management
10 11 (3.06%) Break/Fix
10 11 (3.06%) Coaching
10 11 (3.06%) Mobile Device Management
10 11 (3.06%) Proactive Monitoring
10 11 (3.06%) Service Delivery
11 10 (2.78%) Asset Management
12 9 (2.50%) Line Management
13 8 (2.22%) Investment Management
13 8 (2.22%) Technical Leadership
Programming Languages
1 34 (9.44%) PowerShell
2 5 (1.39%) SQL
3 3 (0.83%) C
4 2 (0.56%) Java
4 2 (0.56%) Python
5 1 (0.28%) Perl
5 1 (0.28%) VBA
5 1 (0.28%) VBScript
Qualifications
1 29 (8.06%) Microsoft Certification
2 17 (4.72%) MCSE
3 13 (3.61%) ITIL Certification
3 13 (3.61%) MCP
3 13 (3.61%) Security Cleared
4 11 (3.06%) SC Cleared
5 7 (1.94%) Degree
5 7 (1.94%) MCITP
6 6 (1.67%) ACSP
6 6 (1.67%) ACTC
7 5 (1.39%) ITIL Foundation Certificate
8 4 (1.11%) A+ Certification
8 4 (1.11%) MCSA
9 3 (0.83%) MCTS
10 2 (0.56%) DBS Check
10 2 (0.56%) MCDST
10 2 (0.56%) MCSM
11 1 (0.28%) BPSS Clearance
11 1 (0.28%) CHECK Team Member
11 1 (0.28%) Computer Science Degree
Quality Assurance & Compliance
1 26 (7.22%) SLA
2 11 (3.06%) PMO
3 3 (0.83%) Sarbanes-Oxley
4 2 (0.56%) ISO/IEC 27001
5 1 (0.28%) Disclosure Scotland
System Software
1 171 (47.50%) Active Directory
2 42 (11.67%) VMware Infrastructure
3 25 (6.94%) XenDesktop
4 15 (4.17%) BitLocker
5 10 (2.78%) Virtual Desktop
6 7 (1.94%) Terminal Services
7 6 (1.67%) Microsoft App-V
8 5 (1.39%) XenApp
9 2 (0.56%) Hyper-V
9 2 (0.56%) VMware Workstation
10 1 (0.28%) Virtual Machines
10 1 (0.28%) VMware ESXi
10 1 (0.28%) VMware Server
Systems Management
1 88 (24.44%) SCCM
2 8 (2.22%) Systems Management Server (SMS)
3 6 (1.67%) AirWatch
3 6 (1.67%) Microsoft Intune
4 5 (1.39%) Perfmon
5 4 (1.11%) Jamf Pro
6 3 (0.83%) Backup Exec
6 3 (0.83%) Cisco CUCM
6 3 (0.83%) WSUS
7 2 (0.56%) McAfee ePO
7 2 (0.56%) NetBackup
7 2 (0.56%) Norton AntiVirus
8 1 (0.28%) MAILsweeper
8 1 (0.28%) SafeCom
8 1 (0.28%) Symantec Endpoint Protection
Vendors
1 128 (35.56%) Microsoft
2 61 (16.94%) Citrix
3 55 (15.28%) Apple
4 52 (14.44%) VMware
5 37 (10.28%) HP
6 31 (8.61%) Cisco
7 28 (7.78%) Bloomberg
8 21 (5.83%) Adobe
9 20 (5.56%) Sun
10 18 (5.00%) Reuters
11 16 (4.44%) Remedy
12 13 (3.61%) ServiceNow
13 11 (3.06%) Ivanti
14 9 (2.50%) Altiris
15 8 (2.22%) Sophos
16 7 (1.94%) Mitel
17 6 (1.67%) Dell
17 6 (1.67%) Lotus
17 6 (1.67%) McAfee
17 6 (1.67%) SAP