Period
to 27 July 2017

The median contractor rate for a Desktop Support was £178 per day in advertised job vacancies in London during the 6 months to 27 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > London
6 months to
27 Jul 2017
Same period 2016 Same period 2015
Rank 304 254 189
Rank change year-on-year -50 -65 -14
Contract jobs requiring a Desktop Support 330 437 611
As % of all contract IT jobs advertised in London 0.78% 0.96% 1.32%
As % of the Job Titles category 0.83% 1.01% 1.39%
Number of daily rates quoted 227 272 337
London median daily rate £178 £180 £175
Median daily rate % change year-on-year -1.03% +2.86% +2.94%
10th Percentile £109 £120 £120
90th Percentile £438 £461 £406
England median daily rate £170 £175 £175
% change year-on-year -2.86% - -
Number of hourly rates quoted 31 57 114
London median hourly rate £18.40 £18.00 £17.99
Median hourly rate % change year-on-year +2.22% +0.06% +2.80%
10th Percentile £12.75 £12.75 £12.50
90th Percentile £25.50 £23.75 £23.75
England median hourly rate £14.75 £15.50 £15.00
% change year-on-year -4.84% +3.33% -3.23%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
London
Contract job vacancies with a job title containing a recognized job role 39939 43163 43877
As % of all contract IT job vacancies advertised in London 94.97% 95.12% 94.85%
Number of daily rates quoted 28436 31032 30461
London median daily rate £475 £450 £438
Median daily rate % change year-on-year +5.56% +2.86% +2.94%
10th Percentile £305 £286 £263
90th Percentile £650 £638 £638
England median daily rate £440 £425 £400
% change year-on-year +3.53% +6.25% -
Number of hourly rates quoted 507 494 759
London median hourly rate £21.00 £19.00 £19.50
Median hourly rate % change year-on-year +10.53% -2.56% +11.43%
10th Percentile £12.45 £10.75 £11.25
90th Percentile £50.00 £47.18 £53.35
England median hourly rate £18.35 £19.00 £17.50
% change year-on-year -3.42% +8.57% +2.94%

Desktop Support
Job Vacancy Trend in London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in London.

Contractor daily rate trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Desktop Support in London over the 6 months to 27 July 2017.

Contractor daily rate histogram for Desktop Support in London

Desktop Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in London.

Contractor hourly rate trend for Desktop Support in London

Desktop Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Desktop Support in London over the 6 months to 27 July 2017.

Contractor hourly rate histogram for Desktop Support in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the London region over the 6 months to 27 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +7 91 £198 +5.33% 8
West London +36 30 £123 -10.91% 2
South London -8 3 £150 -28.14%
East London -14 2 £203 +3.85% 2
North London -18 1 - -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 July 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Desktop Support in the job title.

1 230 (69.70%) Windows
2 162 (49.09%) Active Directory
3 128 (38.79%) Microsoft
4 117 (35.45%) Windows 7
5 111 (33.64%) Microsoft Office
6 84 (25.45%) Finance
7 67 (20.30%) Windows 10
8 63 (19.09%) Office 365
9 60 (18.18%) ITIL
10 53 (16.06%) Blackberry
11 50 (15.15%) Banking
12 49 (14.85%) Citrix
12 49 (14.85%) SCCM
13 39 (11.82%) Android
14 37 (11.21%) Security Cleared
15 36 (10.91%) Apple
15 36 (10.91%) LAN
16 32 (9.70%) Windows Server
17 31 (9.39%) Migration
18 30 (9.09%) TCP/IP
18 30 (9.09%) HP
18 30 (9.09%) Microsoft Certification
19 26 (7.88%) Cisco
20 24 (7.27%) Windows 8
21 23 (6.97%) Mac OS
21 23 (6.97%) MS Exchange
22 22 (6.67%) Mac OS X
23 21 (6.36%) Wireless
23 21 (6.36%) VMware
23 21 (6.36%) iPhone

Desktop Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (6.97%) MS Exchange
2 11 (3.33%) IBM Notes
3 10 (3.03%) Blackberry Enterprise Server
4 8 (2.42%) SharePoint
4 8 (2.42%) Skype for Business
5 6 (1.82%) Exchange Server 2010
6 2 (0.61%) CMS
6 2 (0.61%) Exchange Server 2007
6 2 (0.61%) Exchange Server 2013
6 2 (0.61%) GroupWise
7 1 (0.30%) Apache Spark
Applications
1 111 (33.64%) Microsoft Office
2 5 (1.52%) Microsoft Excel
3 2 (0.61%) Microsoft PowerPoint
4 1 (0.30%) Adobe Creative Suite
4 1 (0.30%) MS Visio
4 1 (0.30%) OmniGraffle
4 1 (0.30%) Shockwave
Business Applications
1 7 (2.12%) Eikon
2 3 (0.91%) Remedy ITSM
3 1 (0.30%) Dynamics CRM
3 1 (0.30%) ION MarketView
3 1 (0.30%) thinkFolio
Cloud Services
1 63 (19.09%) Office 365
2 5 (1.52%) G Suite
3 3 (0.91%) Azure Active Directory
3 3 (0.91%) Microsoft Azure
4 1 (0.30%) Dynamics 365
4 1 (0.30%) Mimecast
Communications & Networking
1 36 (10.91%) LAN
2 30 (9.09%) TCP/IP
3 21 (6.36%) Wireless
4 20 (6.06%) DNS
4 20 (6.06%) VPN
5 17 (5.15%) DHCP
6 12 (3.64%) WAN
7 11 (3.33%) Cisco IOS
8 8 (2.42%) Internet
9 6 (1.82%) Skype
10 5 (1.52%) Firewall
11 4 (1.21%) Ethernet
11 4 (1.21%) Remote Desktop
11 4 (1.21%) VoIP
11 4 (1.21%) WLAN
12 3 (0.91%) ADSL
13 2 (0.61%) Broadband
13 2 (0.61%) IPv6
13 2 (0.61%) SAN
13 2 (0.61%) SMTP
Database & Business Intelligence
1 4 (1.21%) SQL Server
2 3 (0.91%) Blockchain
3 1 (0.30%) Big Data
3 1 (0.30%) Hadoop
3 1 (0.30%) QlikView
3 1 (0.30%) Spotfire
Development Applications
1 4 (1.21%) MSI
2 2 (0.61%) AdminStudio
3 1 (0.30%) Axure RP
3 1 (0.30%) Git (software)
3 1 (0.30%) InstallShield
3 1 (0.30%) SpecFlow
3 1 (0.30%) Subversion
3 1 (0.30%) Team Foundation Server
General
1 84 (25.45%) Finance
2 50 (15.15%) Banking
3 12 (3.64%) Legal
3 12 (3.64%) Telecoms
4 9 (2.73%) Investment Banking
5 8 (2.42%) Front Office
6 7 (2.12%) Retail
7 6 (1.82%) Financial Institution
8 5 (1.52%) Publishing
9 4 (1.21%) Retail Banking
10 3 (0.91%) Advertising
10 3 (0.91%) Law
10 3 (0.91%) Marketing
11 2 (0.61%) Corporate Banking
11 2 (0.61%) Electronics
11 2 (0.61%) French Language
11 2 (0.61%) Games
11 2 (0.61%) Manufacturing
11 2 (0.61%) Multimedia
12 1 (0.30%) Private Banking
Libraries, Frameworks & Software Standards
1 4 (1.21%) XMPP
2 2 (0.61%) 802.1X
2 2 (0.61%) WPF
3 1 (0.30%) .NET
3 1 (0.30%) AngularJS
3 1 (0.30%) D3.js
3 1 (0.30%) Flash
3 1 (0.30%) Natural Language Processing
3 1 (0.30%) Web Services
Miscellaneous
1 53 (16.06%) Blackberry
2 21 (6.36%) Analytical Skills
2 21 (6.36%) iPhone
3 15 (4.55%) Video Conferencing
4 12 (3.64%) iPad
5 10 (3.03%) Fat Client
5 10 (3.03%) Thin Client
6 9 (2.73%) Client/Server
6 9 (2.73%) CMDB
7 8 (2.42%) Management Information System
8 5 (1.52%) BYOD
8 5 (1.52%) Smartphone
9 4 (1.21%) Virtual Team
10 3 (0.91%) Data Centre
10 3 (0.91%) Digital Media
10 3 (0.91%) NHS
10 3 (0.91%) PKI
11 2 (0.61%) Driving Licence
11 2 (0.61%) Hedge funds
11 2 (0.61%) PDA
Operating Systems
1 230 (69.70%) Windows
2 117 (35.45%) Windows 7
3 67 (20.30%) Windows 10
4 39 (11.82%) Android
5 32 (9.70%) Windows Server
6 24 (7.27%) Windows 8
7 23 (6.97%) Mac OS
8 22 (6.67%) Mac OS X
9 16 (4.85%) Apple iOS
9 16 (4.85%) Windows Server 2008
10 15 (4.55%) Windows Server 2012
11 11 (3.33%) Windows XP
12 8 (2.42%) Linux
13 6 (1.82%) Windows Server 2003
14 4 (1.21%) Ubuntu
14 4 (1.21%) Windows Vista
15 3 (0.91%) Unix
15 3 (0.91%) Windows Mobile
16 1 (0.30%) Debian
16 1 (0.30%) NetWare
Processes & Methodologies
1 60 (18.18%) ITIL
2 31 (9.39%) Migration
3 19 (5.76%) Service Management
4 14 (4.24%) Asset Management
5 13 (3.94%) Configuration Management
5 13 (3.94%) Time Management
6 11 (3.33%) Stakeholder Management
7 10 (3.03%) Service Delivery
8 9 (2.73%) Application Packaging
8 9 (2.73%) Software Distribution
9 8 (2.42%) Change Management
9 8 (2.42%) Investment Management
9 8 (2.42%) ITSM
9 8 (2.42%) Project Management
10 7 (2.12%) PRINCE2
11 6 (1.82%) Mobile Device Management
12 5 (1.52%) Incident Management
12 5 (1.52%) TOGAF
13 4 (1.21%) Problem Management
13 4 (1.21%) Programme Management
Programming Languages
1 9 (2.73%) PowerShell
1 9 (2.73%) SQL
2 4 (1.21%) C
3 3 (0.91%) Java
3 3 (0.91%) Python
4 2 (0.61%) C#
5 1 (0.30%) Perl
5 1 (0.30%) R
5 1 (0.30%) Scala
5 1 (0.30%) VB
5 1 (0.30%) VBA
5 1 (0.30%) VBScript
5 1 (0.30%) XAML
Qualifications
1 37 (11.21%) Security Cleared
2 30 (9.09%) Microsoft Certification
3 21 (6.36%) SC Cleared
4 14 (4.24%) MCSA
5 13 (3.94%) Degree
6 10 (3.03%) A+ Certification
7 9 (2.73%) DV Cleared
7 9 (2.73%) MCSE
8 8 (2.42%) ITIL Certification
9 7 (2.12%) MCP
10 6 (1.82%) DBS Check
10 6 (1.82%) MCDST
11 5 (1.52%) Network+ Certification
12 4 (1.21%) MCTS
13 3 (0.91%) BPSS Clearance
13 3 (0.91%) PMI Certification
14 2 (0.61%) ACHDS
14 2 (0.61%) ACTC
14 2 (0.61%) PMP
14 2 (0.61%) PRINCE2 Certification
Quality Assurance & Compliance
1 18 (5.45%) SLA
2 2 (0.61%) Disclosure Scotland
2 2 (0.61%) PMO
3 1 (0.30%) QA
System Software
1 162 (49.09%) Active Directory
2 12 (3.64%) VMware Infrastructure
3 8 (2.42%) XenApp
4 7 (2.12%) Microsoft App-V
5 6 (1.82%) Virtual Desktop
6 3 (0.91%) vSphere
6 3 (0.91%) Xen
7 2 (0.61%) Firmware
7 2 (0.61%) Hyper-V
7 2 (0.61%) Terminal Services
7 2 (0.61%) Virtual Machines
7 2 (0.61%) Virtual Servers
7 2 (0.61%) XenDesktop
8 1 (0.30%) Samba
8 1 (0.30%) XenServer
Systems Management
1 49 (14.85%) SCCM
2 6 (1.82%) SCOM
3 5 (1.52%) Microsoft Intune
4 4 (1.21%) Norton AntiVirus
4 4 (1.21%) Systems Management Server (SMS)
5 3 (0.91%) XenMobile
6 2 (0.61%) AirWatch
6 2 (0.61%) SafeCom
7 1 (0.30%) Ansible
7 1 (0.30%) Backup Exec
7 1 (0.30%) HP SIM
7 1 (0.30%) McAfee ePO
7 1 (0.30%) Packer
7 1 (0.30%) Puppet
7 1 (0.30%) vCenter Server
Vendors
1 128 (38.79%) Microsoft
2 49 (14.85%) Citrix
3 36 (10.91%) Apple
4 30 (9.09%) HP
5 26 (7.88%) Cisco
6 21 (6.36%) VMware
7 16 (4.85%) Bloomberg
8 12 (3.64%) Reuters
9 11 (3.33%) Lotus
9 11 (3.33%) ServiceNow
10 9 (2.73%) Dell
10 9 (2.73%) SolarWinds
11 8 (2.42%) Google
12 7 (2.12%) Altiris
12 7 (2.12%) Symantec
13 6 (1.82%) Remedy
14 5 (1.52%) LANDesk
15 4 (1.21%) Avaya
16 3 (0.91%) McAfee
16 3 (0.91%) Sophos
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