Period
to 18 August 2018

The median contractor rate for a Desktop Support was £196 per day in advertised job vacancies in London during the 6 months to 18 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > London
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 207 310 268
Rank change year-on-year +103 -42 -81
Contract jobs requiring a Desktop Support 612 336 423
As % of all contract IT jobs advertised in London 1.33% 0.78% 0.94%
As % of the Job Titles category 1.41% 0.82% 0.98%
Number of daily rates quoted 374 227 257
London median daily rate £196 £180 £175
Median daily rate % change year-on-year +9.03% +2.86% -
10th Percentile £119 £109 £116
90th Percentile £475 £425 £444
England median daily rate £180 £175 £175
% change year-on-year +2.86% - -
Number of hourly rates quoted 95 31 53
London median hourly rate £18.70 £18.40 £18.00
Median hourly rate % change year-on-year +1.63% +2.22% +0.76%
10th Percentile £14.00 £12.50 £12.75
90th Percentile £23.45 £25.50 £21.60
England median hourly rate £16.95 £14.50 £15.00
% change year-on-year +16.90% -3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43,454 40,952 42,988
% of contract IT jobs with a recognized job title 94.73% 95.07% 95.15%
Number of daily rates quoted 31,370 29,217 30,954
London median daily rate £500 £480 £450
Median daily rate % change year-on-year +4.17% +6.67% +1.12%
10th Percentile £313 £306 £288
90th Percentile £675 £650 £638
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 629 504 477
London median hourly rate £20.00 £21.23 £18.75
Median hourly rate % change year-on-year -5.77% +13.20% -3.88%
10th Percentile £13.10 £12.52 £10.75
90th Percentile £51.25 £50.00 £48.54
England median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +6.83%

Desktop Support
Job Vacancy Trend in London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in London.

Contractor daily rate trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Desktop Support in London over the 6 months to 18 August 2018.

Contractor daily rate histogram for Desktop Support in London

Desktop Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in London.

Contractor hourly rate trend for Desktop Support in London

Desktop Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Desktop Support in London over the 6 months to 18 August 2018.

Contractor hourly rate histogram for Desktop Support in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the London region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +21 157 £180 -10.00% 13
South London -27 19 £150 -60.00% 1
West London -37 19 £150 +36.36% 6
East London -4 16 £150 -30.23% 2
North London +6 2 £150 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 August 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Desktop Support in the job title.

1 457 (74.67%) Windows
2 284 (46.41%) Active Directory
3 232 (37.91%) Windows 10
4 185 (30.23%) Office 365
5 180 (29.41%) Windows 7
6 179 (29.25%) Microsoft
7 155 (25.33%) SCCM
8 138 (22.55%) Microsoft Office
9 132 (21.57%) ITIL
9 132 (21.57%) Finance
10 98 (16.01%) Citrix
11 80 (13.07%) Apple
12 71 (11.60%) Security Cleared
13 70 (11.44%) Windows Server
14 65 (10.62%) SC Cleared
15 64 (10.46%) LAN
16 63 (10.29%) Migration
17 56 (9.15%) MS Exchange
17 56 (9.15%) SLA
18 54 (8.82%) WAN
18 54 (8.82%) Apple iOS
19 46 (7.52%) Banking
19 46 (7.52%) VMware
20 45 (7.35%) Cisco
20 45 (7.35%) Android
21 44 (7.19%) Ivanti
21 44 (7.19%) Blackberry
21 44 (7.19%) Microsoft App-V
22 43 (7.03%) VPN
23 38 (6.21%) Windows Server 2008

Desktop Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (9.15%) MS Exchange
2 20 (3.27%) SharePoint
3 13 (2.12%) Exchange Server 2010
3 13 (2.12%) Skype for Business
4 12 (1.96%) Blackberry Enterprise Server
5 10 (1.63%) IBM Notes
6 3 (0.49%) Apache
6 3 (0.49%) Exchange Server 2007
7 1 (0.16%) Confluence
7 1 (0.16%) Exchange Server 2013
Applications
1 138 (22.55%) Microsoft Office
2 20 (3.27%) Microsoft Excel
3 4 (0.65%) MS Visio
4 3 (0.49%) Acrobat
4 3 (0.49%) Microsoft PowerPoint
5 2 (0.33%) Microsoft Project
6 1 (0.16%) Adobe Creative Suite
6 1 (0.16%) Adobe Illustrator
6 1 (0.16%) AutoCAD
6 1 (0.16%) InDesign
6 1 (0.16%) SOLIDWORKS
Business Applications
1 5 (0.82%) Remedy ITSM
2 2 (0.33%) Eikon
2 2 (0.33%) SAP GTS
3 1 (0.16%) Carpe Diem
Cloud Services
1 185 (30.23%) Office 365
2 21 (3.43%) Microsoft Azure
3 7 (1.14%) Azure Active Directory
3 7 (1.14%) G Suite
3 7 (1.14%) SaaS
4 6 (0.98%) Mimecast
5 4 (0.65%) OneDrive
6 2 (0.33%) PaaS
7 1 (0.16%) Adobe Creative Cloud
7 1 (0.16%) Amazon AWS
7 1 (0.16%) Amazon CloudWatch
7 1 (0.16%) BlazeMeter
7 1 (0.16%) GitHub
7 1 (0.16%) Google Cloud Platform
7 1 (0.16%) Google Drive
7 1 (0.16%) Slack
Communications & Networking
1 64 (10.46%) LAN
2 54 (8.82%) WAN
3 43 (7.03%) VPN
4 36 (5.88%) DNS
5 29 (4.74%) Skype
6 28 (4.58%) TCP/IP
7 26 (4.25%) DHCP
8 23 (3.76%) Internet
9 20 (3.27%) Firewall
10 18 (2.94%) Wireless
11 14 (2.29%) Remote Desktop
11 14 (2.29%) VoIP
12 10 (1.63%) IP Telephony
13 9 (1.47%) WLAN
14 7 (1.14%) Ethernet
14 7 (1.14%) SMS
15 6 (0.98%) Cisco IOS
15 6 (0.98%) FTP
15 6 (0.98%) Telepresence
15 6 (0.98%) WPA
Database & Business Intelligence
1 10 (1.63%) SQL Server
2 5 (0.82%) SQL Server 2005
2 5 (0.82%) SQL Server 2008
2 5 (0.82%) SQL Server 2012
3 4 (0.65%) Amazon RDS
3 4 (0.65%) Blockchain
4 2 (0.33%) GIS
5 1 (0.16%) SAP HANA
5 1 (0.16%) SQL Server 2014
5 1 (0.16%) SQL Server 2016
5 1 (0.16%) SQL Server Integration Services
Development Applications
1 10 (1.63%) Git (software)
1 10 (1.63%) InstallShield
2 9 (1.47%) Eclipse
2 9 (1.47%) Eclipse RCP
3 8 (1.31%) Gradle
4 7 (1.14%) Maven
4 7 (1.14%) Team Foundation Server
5 6 (0.98%) MSI
5 6 (0.98%) WinDbg
6 5 (0.82%) JIRA
7 3 (0.49%) Subversion
8 2 (0.33%) AdminStudio
8 2 (0.33%) Visual Studio
9 1 (0.16%) Hudson
9 1 (0.16%) JMeter
9 1 (0.16%) LoadRunner
9 1 (0.16%) TestComplete
9 1 (0.16%) The Grinder
9 1 (0.16%) Zephyr
General
1 132 (21.57%) Finance
2 46 (7.52%) Banking
3 30 (4.90%) Law
4 16 (2.61%) Legal
5 11 (1.80%) Financial Institution
5 11 (1.80%) Front Office
6 10 (1.63%) Telecoms
7 9 (1.47%) Retail
8 7 (1.14%) Advertising
8 7 (1.14%) Back Office
8 7 (1.14%) Investment Banking
9 4 (0.65%) French Language
9 4 (0.65%) Manufacturing
9 4 (0.65%) Marketing
10 3 (0.49%) Multimedia
11 2 (0.33%) Corporate Banking
11 2 (0.33%) Electronics
11 2 (0.33%) Publishing
11 2 (0.33%) Retail Banking
12 1 (0.16%) Games
Libraries, Frameworks & Software Standards
1 13 (2.12%) .NET
2 12 (1.96%) Software Packaging
3 9 (1.47%) JavaFX
3 9 (1.47%) OSGi
3 9 (1.47%) Swing
4 6 (0.98%) WPF
5 5 (0.82%) WCF
6 4 (0.65%) LDAP
6 4 (0.65%) Qt
6 4 (0.65%) XMPP
7 3 (0.49%) COM
8 1 (0.16%) AWT
8 1 (0.16%) LINQ
8 1 (0.16%) Node.js
8 1 (0.16%) PlayReady
8 1 (0.16%) SWT
8 1 (0.16%) Widevine
8 1 (0.16%) WinForms
Miscellaneous
1 44 (7.19%) Blackberry
2 34 (5.56%) iPhone
3 27 (4.41%) Analytical Skills
4 26 (4.25%) Smartphone
5 22 (3.59%) Video Conferencing
6 18 (2.94%) iPad
7 12 (1.96%) Self-Motivation
8 10 (1.63%) Management Information System
9 9 (1.47%) Taxonomies
9 9 (1.47%) User Experience
10 5 (0.82%) Derivative
10 5 (0.82%) Fixed Income
10 5 (0.82%) Hedge funds
10 5 (0.82%) OTC Derivatives
10 5 (0.82%) Replication
11 4 (0.65%) AS400
11 4 (0.65%) Data Centre
11 4 (0.65%) iSeries
12 3 (0.49%) Fat Client
12 3 (0.49%) PKI
Operating Systems
1 457 (74.67%) Windows
2 232 (37.91%) Windows 10
3 180 (29.41%) Windows 7
4 70 (11.44%) Windows Server
5 54 (8.82%) Apple iOS
6 45 (7.35%) Android
7 38 (6.21%) Mac OS X
7 38 (6.21%) Windows Server 2008
8 31 (5.07%) Windows 8
9 28 (4.58%) Mac OS
10 23 (3.76%) Windows Server 2012
11 17 (2.78%) Windows XP
12 16 (2.61%) Linux
13 8 (1.31%) Mac OS X Server
14 7 (1.14%) Windows 2000
15 5 (0.82%) Ubuntu
15 5 (0.82%) Unix
16 4 (0.65%) Windows Server 2003
17 3 (0.49%) CentOS
17 3 (0.49%) Windows Mobile
Processes & Methodologies
1 132 (21.57%) ITIL
2 63 (10.29%) Migration
3 33 (5.39%) Service Management
4 32 (5.23%) Agile Software Development
4 32 (5.23%) Problem-Solving
5 25 (4.08%) ITSM
5 25 (4.08%) Time Management
6 23 (3.76%) Change Management
6 23 (3.76%) Service Delivery
7 21 (3.43%) Asset Management
8 20 (3.27%) Incident Management
8 20 (3.27%) Root Cause Analysis
9 19 (3.10%) Break/Fix
9 19 (3.10%) Project Management
10 17 (2.78%) Application Packaging
11 15 (2.45%) Coaching
11 15 (2.45%) Problem Management
12 14 (2.29%) Patch Management
13 13 (2.12%) Desktop Virtualisation
14 12 (1.96%) Mobile Device Management
Programming Languages
1 36 (5.88%) PowerShell
2 15 (2.45%) SQL
3 12 (1.96%) C#
3 12 (1.96%) Java
4 7 (1.14%) XAML
5 6 (0.98%) C
5 6 (0.98%) VBScript
6 5 (0.82%) C++
7 4 (0.65%) Bash Shell
8 2 (0.33%) JavaScript
9 1 (0.16%) Python
9 1 (0.16%) Shell Script
Qualifications
1 71 (11.60%) Security Cleared
2 65 (10.62%) SC Cleared
3 38 (6.21%) Microsoft Certification
4 17 (2.78%) MCSE
5 15 (2.45%) MCP
6 12 (1.96%) MCSA
7 11 (1.80%) Degree
8 10 (1.63%) DBS Check
9 9 (1.47%) MCITP
10 8 (1.31%) A+ Certification
10 8 (1.31%) CCNA
10 8 (1.31%) Cisco Certification
11 5 (0.82%) MCTS
12 4 (0.65%) ACSP
12 4 (0.65%) ACTC
12 4 (0.65%) CHECK Team Member
12 4 (0.65%) DV Cleared
12 4 (0.65%) PMI Certification
13 3 (0.49%) ITIL Certification
14 2 (0.33%) PRINCE2 Certification
Quality Assurance & Compliance
1 56 (9.15%) SLA
2 4 (0.65%) ISO/IEC 27001
3 3 (0.49%) PMO
4 2 (0.33%) Cyber Essentials
4 2 (0.33%) GDPR
4 2 (0.33%) PCI DSS
4 2 (0.33%) QA
4 2 (0.33%) Sarbanes-Oxley
5 1 (0.16%) COBIT
5 1 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 284 (46.41%) Active Directory
2 44 (7.19%) Microsoft App-V
3 31 (5.07%) VMware Infrastructure
4 30 (4.90%) BitLocker
5 27 (4.41%) XenDesktop
6 24 (3.92%) Virtual Desktop
7 22 (3.59%) XenApp
8 10 (1.63%) Hyper-V
8 10 (1.63%) Terminal Services
9 4 (0.65%) Virtual Machines
9 4 (0.65%) VMware ESXi
10 2 (0.33%) Firmware
10 2 (0.33%) vSphere
11 1 (0.16%) IAG
11 1 (0.16%) VMware Server
11 1 (0.16%) VMware Workstation
11 1 (0.16%) XenServer
Systems Management
1 155 (25.33%) SCCM
2 13 (2.12%) Microsoft Intune
3 10 (1.63%) WSUS
4 9 (1.47%) AirWatch
4 9 (1.47%) Systems Management Server (SMS)
5 6 (0.98%) Perfmon
6 5 (0.82%) NetBackup
6 5 (0.82%) Norton AntiVirus
6 5 (0.82%) SCOM
7 4 (0.65%) Backup Exec
7 4 (0.65%) SCOrch
7 4 (0.65%) XenMobile
8 3 (0.49%) Jamf Pro
9 2 (0.33%) MAILsweeper
10 1 (0.16%) HP Data Protector
10 1 (0.16%) HP SIM
10 1 (0.16%) McAfee ePO
10 1 (0.16%) Nagios
10 1 (0.16%) Puppet
10 1 (0.16%) ZABBIX
Vendors
1 179 (29.25%) Microsoft
2 98 (16.01%) Citrix
3 80 (13.07%) Apple
4 46 (7.52%) VMware
5 45 (7.35%) Cisco
6 44 (7.19%) Ivanti
7 36 (5.88%) HP
8 25 (4.08%) Bloomberg
9 23 (3.76%) Remedy
10 20 (3.27%) Adobe
11 17 (2.78%) Reuters
12 16 (2.61%) Dell
13 14 (2.29%) ServiceNow
14 13 (2.12%) Avaya
15 12 (1.96%) SAP
16 11 (1.80%) Wyse
17 10 (1.63%) Lotus
18 9 (1.47%) Google
18 9 (1.47%) Sophos
19 7 (1.14%) Veeam