Period
to 21 October 2018

The median contractor rate for a Desktop Support was £195 per day in advertised job vacancies in London during the 6 months to 21 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > London
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 208 271 281
Rank change year-on-year +63 +10 -87
Contract jobs requiring a Desktop Support 615 434 406
As % of all contract IT jobs advertised in London 1.34% 0.96% 0.91%
As % of the Job Titles category 1.42% 1.01% 0.96%
Number of daily rates quoted 378 281 253
London median daily rate £195 £170 £180
Median daily rate % change year-on-year +14.71% -5.56% +4.35%
10th Percentile £119 £105 £120
90th Percentile £448 £375 £403
England median daily rate £175 £175 £175
Number of hourly rates quoted 94 47 38
London median hourly rate £18.70 £17.50 £18.00
Median hourly rate % change year-on-year +6.86% -2.78% +4.05%
10th Percentile £14.00 £12.65 £12.39
90th Percentile £25.00 £25.80 £20.60
England median hourly rate £17.50 £14.50 £15.00
% change year-on-year +20.69% -3.33% -4.76%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43,329 42,797 42,448
% of contract IT jobs with a recognized job title 94.72% 94.98% 95.13%
Number of daily rates quoted 31,316 30,865 30,276
London median daily rate £500 £488 £450
Median daily rate % change year-on-year +2.56% +8.33% -
10th Percentile £313 £300 £285
90th Percentile £675 £656 £638
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.12%
Number of hourly rates quoted 583 512 552
London median hourly rate £19.00 £20.00 £19.50
Median hourly rate % change year-on-year -5.00% +2.56% +2.63%
10th Percentile £12.75 £12.50 £11.25
90th Percentile £52.50 £47.83 £52.35
England median hourly rate £18.00 £18.70 £18.50
% change year-on-year -3.74% +1.08% +4.11%

Desktop Support
Job Vacancy Trend in London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in London.

Contractor daily rate trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Desktop Support in London over the 6 months to 21 October 2018.

Contractor daily rate histogram for Desktop Support in London

Desktop Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in London.

Contractor hourly rate trend for Desktop Support in London

Desktop Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Desktop Support in London over the 6 months to 21 October 2018.

Contractor hourly rate histogram for Desktop Support in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the London region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +50 180 £175 -12.50% 18
West London -18 22 £161 +46.36% 3
East London -8 14 £140 -17.65% 1
South London -33 9 £145 +3.57% 3
North London -2 3 £150 -11.76% 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 October 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Desktop Support in the job title.

1 476 (77.40%) Windows
2 264 (42.93%) Active Directory
3 252 (40.98%) Windows 10
4 197 (32.03%) Windows 7
5 176 (28.62%) Microsoft
6 174 (28.29%) Office 365
7 153 (24.88%) SCCM
8 136 (22.11%) Microsoft Office
9 130 (21.14%) Finance
10 128 (20.81%) ITIL
11 109 (17.72%) Citrix
12 84 (13.66%) Apple
13 76 (12.36%) Windows Server
14 66 (10.73%) Migration
15 57 (9.27%) LAN
16 55 (8.94%) VMware
17 53 (8.62%) WAN
18 52 (8.46%) Apple iOS
19 48 (7.80%) MS Exchange
20 46 (7.48%) Security Cleared
21 44 (7.15%) PowerShell
21 44 (7.15%) Mac OS X
22 42 (6.83%) HP
23 40 (6.50%) Android
23 40 (6.50%) VMware Infrastructure
23 40 (6.50%) SLA
23 40 (6.50%) Cisco
24 38 (6.18%) VPN
24 38 (6.18%) DNS
24 38 (6.18%) Bloomberg

Desktop Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (7.80%) MS Exchange
2 20 (3.25%) SharePoint
3 16 (2.60%) Skype for Business
4 12 (1.95%) Exchange Server 2010
5 6 (0.98%) IBM Notes
6 5 (0.81%) CMS
7 3 (0.49%) Apache
7 3 (0.49%) Blackberry Enterprise Server
7 3 (0.49%) Exchange Server 2007
8 1 (0.16%) Confluence
8 1 (0.16%) Exchange Server 2003
8 1 (0.16%) Exchange Server 2013
Applications
1 136 (22.11%) Microsoft Office
2 13 (2.11%) Microsoft Excel
3 4 (0.65%) Microsoft PowerPoint
3 4 (0.65%) MS Visio
4 3 (0.49%) Acrobat
5 2 (0.33%) Microsoft Project
6 1 (0.16%) Adobe Creative Suite
6 1 (0.16%) Adobe Illustrator
6 1 (0.16%) Photoshop
6 1 (0.16%) Spreadsheet
Business Applications
1 4 (0.65%) Dynamics CRM
2 3 (0.49%) Dynamics NAV
2 3 (0.49%) Remedy ITSM
2 3 (0.49%) SAP GTS
3 2 (0.33%) Dynamics AX
3 2 (0.33%) Eikon
4 1 (0.16%) Carpe Diem
4 1 (0.16%) Dynamics GP
Cloud Services
1 174 (28.29%) Office 365
2 17 (2.76%) Microsoft Azure
3 7 (1.14%) Azure Active Directory
3 7 (1.14%) Mimecast
4 5 (0.81%) G Suite
5 4 (0.65%) OneDrive
6 2 (0.33%) Slack
7 1 (0.16%) Adobe Creative Cloud
7 1 (0.16%) Amazon AWS
7 1 (0.16%) Amazon CloudWatch
7 1 (0.16%) BlazeMeter
7 1 (0.16%) GitHub
Communications & Networking
1 57 (9.27%) LAN
2 53 (8.62%) WAN
3 38 (6.18%) DNS
3 38 (6.18%) VPN
4 35 (5.69%) TCP/IP
5 32 (5.20%) Skype
6 29 (4.72%) DHCP
7 23 (3.74%) Internet
8 21 (3.41%) Firewall
9 20 (3.25%) Wireless
10 19 (3.09%) VoIP
11 12 (1.95%) Remote Desktop
12 10 (1.63%) Cisco IOS
13 8 (1.30%) IP Telephony
14 6 (0.98%) Ethernet
14 6 (0.98%) WLAN
15 5 (0.81%) Broadband
15 5 (0.81%) SMS
15 5 (0.81%) Wi-Fi
16 4 (0.65%) FTP
Database & Business Intelligence
1 8 (1.30%) SQL Server
2 3 (0.49%) GIS
3 2 (0.33%) Amazon RDS
3 2 (0.33%) Blockchain
4 1 (0.16%) MS Access
4 1 (0.16%) SAP HANA
Development Applications
1 12 (1.95%) Git (software)
2 11 (1.79%) Eclipse
2 11 (1.79%) Eclipse RCP
3 10 (1.63%) Gradle
4 9 (1.46%) JIRA
4 9 (1.46%) Maven
5 7 (1.14%) InstallShield
5 7 (1.14%) MSI
5 7 (1.14%) WinDbg
6 3 (0.49%) Subversion
7 2 (0.33%) AdminStudio
7 2 (0.33%) Visual Studio Team System
8 1 (0.16%) Hudson
8 1 (0.16%) JMeter
8 1 (0.16%) LoadRunner
8 1 (0.16%) SQL Server Management Studio (SSMS)
8 1 (0.16%) TestComplete
8 1 (0.16%) The Grinder
8 1 (0.16%) Visual Studio
8 1 (0.16%) Zephyr
General
1 130 (21.14%) Finance
2 38 (6.18%) Banking
3 18 (2.93%) Law
4 14 (2.28%) Front Office
5 13 (2.11%) Financial Institution
5 13 (2.11%) Legal
6 12 (1.95%) Retail
7 8 (1.30%) Back Office
8 5 (0.81%) French Language
9 4 (0.65%) Advertising
9 4 (0.65%) Publishing
10 3 (0.49%) Investment Banking
10 3 (0.49%) Marketing
10 3 (0.49%) Multimedia
11 2 (0.33%) German Language
11 2 (0.33%) Telecoms
12 1 (0.16%) Electronics
12 1 (0.16%) Games
12 1 (0.16%) Italian Language
12 1 (0.16%) Manufacturing
Libraries, Frameworks & Software Standards
1 15 (2.44%) .NET
2 14 (2.28%) JavaFX
2 14 (2.28%) Swing
3 11 (1.79%) OSGi
4 10 (1.63%) Software Packaging
5 8 (1.30%) Qt
6 6 (0.98%) WPF
7 3 (0.49%) COM
7 3 (0.49%) JFace
8 2 (0.33%) LDAP
8 2 (0.33%) WCF
9 1 (0.16%) .NET Framework
9 1 (0.16%) AWT
9 1 (0.16%) Entity Framework
9 1 (0.16%) LINQ
9 1 (0.16%) Node.js
9 1 (0.16%) SWT
9 1 (0.16%) Widevine
9 1 (0.16%) WinForms
9 1 (0.16%) XMPP
Miscellaneous
1 35 (5.69%) Blackberry
2 34 (5.53%) Smartphone
3 29 (4.72%) Analytical Skills
4 25 (4.07%) iPhone
5 17 (2.76%) iPad
6 13 (2.11%) Video Conferencing
7 12 (1.95%) Self-Motivation
8 9 (1.46%) Taxonomies
8 9 (1.46%) User Experience
9 5 (0.81%) Fat Client
9 5 (0.81%) Management Information System
9 5 (0.81%) Thin Client
10 4 (0.65%) Enterprise Software
10 4 (0.65%) Fintech
10 4 (0.65%) Replication
11 3 (0.49%) BYOD
11 3 (0.49%) Client/Server
11 3 (0.49%) NHS
12 2 (0.33%) Tandem
12 2 (0.33%) Video\Live Streaming
Operating Systems
1 476 (77.40%) Windows
2 252 (40.98%) Windows 10
3 197 (32.03%) Windows 7
4 76 (12.36%) Windows Server
5 52 (8.46%) Apple iOS
6 44 (7.15%) Mac OS X
7 40 (6.50%) Android
8 34 (5.53%) Windows Server 2008
9 33 (5.37%) Windows 8
10 32 (5.20%) Mac OS
11 26 (4.23%) Windows Server 2012
12 22 (3.58%) Linux
12 22 (3.58%) Windows XP
13 9 (1.46%) Mac OS X Server
14 8 (1.30%) Unix
15 5 (0.81%) Ubuntu
16 4 (0.65%) Windows Server 2003
17 3 (0.49%) CentOS
17 3 (0.49%) Windows 2000
18 2 (0.33%) Windows Mobile
Processes & Methodologies
1 128 (20.81%) ITIL
2 66 (10.73%) Migration
3 36 (5.85%) Problem-Solving
4 31 (5.04%) Service Management
5 30 (4.88%) Agile Software Development
6 27 (4.39%) ITSM
7 24 (3.90%) Change Management
7 24 (3.90%) Root Cause Analysis
8 22 (3.58%) Coaching
9 21 (3.41%) Incident Management
9 21 (3.41%) Project Management
10 20 (3.25%) Asset Management
11 19 (3.09%) Break/Fix
11 19 (3.09%) Service Delivery
12 18 (2.93%) Time Management
13 14 (2.28%) Mobile Device Management
13 14 (2.28%) Test Automation
14 13 (2.11%) Application Packaging
14 13 (2.11%) Desktop Virtualisation
15 12 (1.95%) Investment Management
Programming Languages
1 44 (7.15%) PowerShell
2 17 (2.76%) Java
3 13 (2.11%) C#
4 10 (1.63%) SQL
5 9 (1.46%) XAML
6 8 (1.30%) C++
7 7 (1.14%) C
8 4 (0.65%) Bash Shell
8 4 (0.65%) VBScript
9 2 (0.33%) JavaScript
9 2 (0.33%) Python
9 2 (0.33%) VBA
10 1 (0.16%) Perl
10 1 (0.16%) Shell Script
Qualifications
1 46 (7.48%) Security Cleared
2 37 (6.02%) SC Cleared
3 36 (5.85%) Microsoft Certification
4 13 (2.11%) MCSE
5 11 (1.79%) MCP
6 10 (1.63%) Degree
7 9 (1.46%) ITIL Certification
8 8 (1.30%) DBS Check
8 8 (1.30%) MCITP
9 7 (1.14%) MCSA
10 6 (0.98%) A+ Certification
11 5 (0.81%) ACSP
11 5 (0.81%) ACTC
11 5 (0.81%) MCTS
12 4 (0.65%) CHECK Team Member
12 4 (0.65%) ITIL Foundation Certificate
13 3 (0.49%) ACMT
13 3 (0.49%) DV Cleared
13 3 (0.49%) ISEB
13 3 (0.49%) ISTQB
Quality Assurance & Compliance
1 40 (6.50%) SLA
2 8 (1.30%) PMO
3 6 (0.98%) ISO/IEC 27001
4 2 (0.33%) Cyber Essentials
4 2 (0.33%) GDPR
4 2 (0.33%) QA
5 1 (0.16%) COBIT
5 1 (0.16%) Disclosure Scotland
5 1 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.16%) Sarbanes-Oxley
System Software
1 264 (42.93%) Active Directory
2 40 (6.50%) VMware Infrastructure
3 36 (5.85%) XenDesktop
4 35 (5.69%) Microsoft App-V
5 27 (4.39%) BitLocker
6 26 (4.23%) XenApp
7 24 (3.90%) Virtual Desktop
8 11 (1.79%) Terminal Services
9 6 (0.98%) Hyper-V
10 4 (0.65%) VMware ESXi
10 4 (0.65%) vSphere
11 2 (0.33%) Firmware
11 2 (0.33%) Virtual Machines
11 2 (0.33%) VMware Server
12 1 (0.16%) VMware Workstation
12 1 (0.16%) XenServer
Systems Management
1 153 (24.88%) SCCM
2 12 (1.95%) Microsoft Intune
3 10 (1.63%) Systems Management Server (SMS)
4 9 (1.46%) AirWatch
4 9 (1.46%) WSUS
5 7 (1.14%) Perfmon
6 6 (0.98%) Norton AntiVirus
7 5 (0.81%) Backup Exec
8 4 (0.65%) SCOM
8 4 (0.65%) SCOrch
8 4 (0.65%) XenMobile
9 3 (0.49%) Jamf Pro
9 3 (0.49%) NetBackup
10 2 (0.33%) Cisco CUCM
10 2 (0.33%) HP ALM
10 2 (0.33%) HP Quality Center
10 2 (0.33%) MAILsweeper
10 2 (0.33%) Symantec Endpoint Protection
11 1 (0.16%) Opscode Chef
11 1 (0.16%) Opsview
Vendors
1 176 (28.62%) Microsoft
2 109 (17.72%) Citrix
3 84 (13.66%) Apple
4 55 (8.94%) VMware
5 42 (6.83%) HP
6 40 (6.50%) Cisco
7 38 (6.18%) Bloomberg
8 37 (6.02%) Ivanti
9 28 (4.55%) Reuters
10 27 (4.39%) Adobe
11 22 (3.58%) ServiceNow
12 16 (2.60%) Remedy
13 13 (2.11%) Avaya
13 13 (2.11%) Dell
13 13 (2.11%) Sophos
14 11 (1.79%) SAP
14 11 (1.79%) Wyse
15 10 (1.63%) Sun
16 8 (1.30%) Altiris
16 8 (1.30%) Symantec