Period
to 19 June 2018

The median contractor rate for a Desktop Support was £188 per day in advertised job vacancies in London during the 6 months to 19 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > London
6 months to
19 Jun 2018
Same period 2017 Same period 2016
Rank 208 302 245
Rank change year-on-year +94 -57 -56
Contract jobs requiring a Desktop Support 579 296 441
As % of all contract IT jobs advertised in London 1.29% 0.75% 1.02%
As % of the Job Titles category 1.36% 0.78% 1.07%
Number of daily rates quoted 363 197 267
London median daily rate £188 £178 £175
Median daily rate % change year-on-year +5.25% +1.80% -
10th Percentile £116 £119 £120
90th Percentile £475 £438 £450
England median daily rate £180 £170 £175
% change year-on-year +5.88% -2.86% -
Number of hourly rates quoted 88 31 63
London median hourly rate £18.70 £18.70 £18.00
Median hourly rate % change year-on-year - +3.89% -
10th Percentile £14.00 £13.24 £12.80
90th Percentile £25.00 £25.00 £23.75
England median hourly rate £15.86 £15.00 £16.00
% change year-on-year +5.73% -6.25% +6.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 42,561 37,737 41,336
% of contract IT jobs with a recognized job title 94.79% 95.08% 95.26%
Number of daily rates quoted 30,754 26,902 29,792
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £305 £281
90th Percentile £675 £650 £638
England median daily rate £450 £435 £425
% change year-on-year +3.45% +2.35% +6.25%
Number of hourly rates quoted 662 492 519
London median hourly rate £21.50 £22.00 £18.99
Median hourly rate % change year-on-year -2.27% +15.88% -3.70%
10th Percentile £13.00 £12.50 £10.50
90th Percentile £50.00 £51.25 £46.75
England median hourly rate £18.50 £18.70 £20.00
% change year-on-year -1.07% -6.49% +14.27%

Desktop Support
Job Vacancy Trend in London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in London.

Contractor daily rate trend for Desktop Support in London

Desktop Support
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Desktop Support in London over the 6 months to 19 June 2018.

Contractor daily rate histogram for Desktop Support in London

Desktop Support
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in London.

Contractor hourly rate trend for Desktop Support in London

Desktop Support
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Desktop Support in London over the 6 months to 19 June 2018.

Contractor hourly rate histogram for Desktop Support in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the London region over the 6 months to 19 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +12 152 £165 -16.98% 18
West London -24 25 £165 +6.45% 5
South London -28 22 £145 -1.69% 1
East London -5 17 £145 -
North London - 3 £150 - 2
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 June 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Desktop Support in the job title.

1 422 (72.88%) Windows
2 259 (44.73%) Active Directory
3 206 (35.58%) Windows 10
4 171 (29.53%) Microsoft
5 168 (29.02%) Windows 7
6 161 (27.81%) Office 365
7 152 (26.25%) Microsoft Office
8 127 (21.93%) SCCM
9 119 (20.55%) ITIL
10 115 (19.86%) Finance
11 86 (14.85%) Citrix
12 82 (14.16%) Apple
13 66 (11.40%) LAN
14 64 (11.05%) SLA
14 64 (11.05%) Security Cleared
15 60 (10.36%) SC Cleared
16 54 (9.33%) Windows Server
17 53 (9.15%) WAN
18 52 (8.98%) Migration
19 50 (8.64%) Android
19 50 (8.64%) Cisco
20 49 (8.46%) MS Exchange
21 47 (8.12%) VMware
21 47 (8.12%) Problem-Solving
22 46 (7.94%) Banking
23 45 (7.77%) VPN
24 43 (7.43%) Ivanti
25 42 (7.25%) Blackberry
25 42 (7.25%) Microsoft App-V
26 41 (7.08%) Apple iOS

Desktop Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (8.46%) MS Exchange
2 19 (3.28%) Blackberry Enterprise Server
3 13 (2.25%) Exchange Server 2010
3 13 (2.25%) SharePoint
3 13 (2.25%) Skype for Business
4 9 (1.55%) IBM Notes
5 3 (0.52%) Apache
5 3 (0.52%) Exchange Server 2013
6 2 (0.35%) Exchange Server 2007
6 2 (0.35%) JBoss
6 2 (0.35%) Tomcat
7 1 (0.17%) Confluence
7 1 (0.17%) WordPress
Applications
1 152 (26.25%) Microsoft Office
2 23 (3.97%) Microsoft Excel
3 7 (1.21%) MS Visio
4 6 (1.04%) Microsoft PowerPoint
5 3 (0.52%) Acrobat
5 3 (0.52%) Microsoft Project
6 2 (0.35%) AutoCAD
7 1 (0.17%) Adobe Illustrator
7 1 (0.17%) InDesign
7 1 (0.17%) Revit
7 1 (0.17%) SOLIDWORKS
7 1 (0.17%) Spreadsheet
Business Applications
1 3 (0.52%) Remedy ITSM
2 2 (0.35%) Eikon
3 1 (0.17%) Carpe Diem
3 1 (0.17%) Primavera
3 1 (0.17%) RMDS
Cloud Services
1 161 (27.81%) Office 365
2 17 (2.94%) Microsoft Azure
3 8 (1.38%) SaaS
4 6 (1.04%) G Suite
4 6 (1.04%) OneDrive
5 2 (0.35%) PaaS
6 1 (0.17%) Adobe Creative Cloud
6 1 (0.17%) Amazon AWS
6 1 (0.17%) Amazon CloudWatch
6 1 (0.17%) Azure Active Directory
6 1 (0.17%) BlazeMeter
6 1 (0.17%) GitHub
6 1 (0.17%) Google Cloud Platform
6 1 (0.17%) Google Drive
6 1 (0.17%) Mimecast
6 1 (0.17%) Slack
Communications & Networking
1 66 (11.40%) LAN
2 53 (9.15%) WAN
3 45 (7.77%) VPN
4 33 (5.70%) DNS
5 27 (4.66%) DHCP
6 24 (4.15%) Internet
7 18 (3.11%) Remote Desktop
8 16 (2.76%) Skype
9 15 (2.59%) Firewall
10 14 (2.42%) TCP/IP
11 13 (2.25%) IP Telephony
12 9 (1.55%) VoIP
13 8 (1.38%) Cisco IOS
14 7 (1.21%) Telepresence
14 7 (1.21%) Wireless
15 6 (1.04%) Ethernet
15 6 (1.04%) FTP
15 6 (1.04%) Wi-Fi
15 6 (1.04%) WLAN
15 6 (1.04%) WPA
Database & Business Intelligence
1 12 (2.07%) SQL Server
2 5 (0.86%) SQL Server 2005
2 5 (0.86%) SQL Server 2008
2 5 (0.86%) SQL Server 2012
3 4 (0.69%) Amazon RDS
3 4 (0.69%) SQL Server 2014
3 4 (0.69%) SQL Server 2016
3 4 (0.69%) SQL Server Integration Services
4 2 (0.35%) Blockchain
4 2 (0.35%) GIS
Development Applications
1 8 (1.38%) InstallShield
2 7 (1.21%) MSI
2 7 (1.21%) Team Foundation Server
3 4 (0.69%) JIRA
4 3 (0.52%) Git (software)
4 3 (0.52%) Subversion
4 3 (0.52%) WinDbg
5 2 (0.35%) Visual Studio
6 1 (0.17%) AdminStudio
6 1 (0.17%) Eclipse
6 1 (0.17%) Eclipse RCP
6 1 (0.17%) Gradle
6 1 (0.17%) Hudson
6 1 (0.17%) JMeter
6 1 (0.17%) LoadRunner
6 1 (0.17%) The Grinder
6 1 (0.17%) Zephyr
General
1 115 (19.86%) Finance
2 46 (7.94%) Banking
3 34 (5.87%) Law
4 24 (4.15%) Legal
5 14 (2.42%) Investment Banking
6 12 (2.07%) Telecoms
7 11 (1.90%) French Language
8 10 (1.73%) Front Office
9 6 (1.04%) Advertising
10 4 (0.69%) Corporate Banking
10 4 (0.69%) Manufacturing
11 3 (0.52%) Financial Institution
11 3 (0.52%) Marketing
11 3 (0.52%) Retail
12 2 (0.35%) Electronics
12 2 (0.35%) Multimedia
12 2 (0.35%) Retail Banking
13 1 (0.17%) Back Office
13 1 (0.17%) Billing
13 1 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 11 (1.90%) .NET
2 10 (1.73%) Software Packaging
3 9 (1.55%) WPF
4 6 (1.04%) XMPP
5 5 (0.86%) WCF
6 3 (0.52%) LDAP
7 2 (0.35%) COM
7 2 (0.35%) X-Windows
8 1 (0.17%) ASP.NET
8 1 (0.17%) ASP.NET MVC
8 1 (0.17%) AWT
8 1 (0.17%) JavaFX
8 1 (0.17%) LINQ
8 1 (0.17%) Node.js
8 1 (0.17%) OSGi
8 1 (0.17%) PlayReady
8 1 (0.17%) Swing
8 1 (0.17%) SWT
8 1 (0.17%) Widevine
8 1 (0.17%) WinForms
Miscellaneous
1 42 (7.25%) Blackberry
2 33 (5.70%) iPhone
3 28 (4.84%) Analytical Skills
4 26 (4.49%) Video Conferencing
5 22 (3.80%) Smartphone
6 16 (2.76%) iPad
7 14 (2.42%) Self-Motivation
8 11 (1.90%) Management Information System
9 9 (1.55%) User Experience
10 7 (1.21%) BYOD
10 7 (1.21%) Hedge funds
11 5 (0.86%) Derivative
11 5 (0.86%) Fixed Income
11 5 (0.86%) OTC Derivatives
12 4 (0.69%) AS400
12 4 (0.69%) iSeries
12 4 (0.69%) Replication
13 3 (0.52%) Computer Science
13 3 (0.52%) Handset
13 3 (0.52%) IBM Mainframe
Operating Systems
1 422 (72.88%) Windows
2 206 (35.58%) Windows 10
3 168 (29.02%) Windows 7
4 54 (9.33%) Windows Server
5 50 (8.64%) Android
6 41 (7.08%) Apple iOS
7 35 (6.04%) Windows Server 2008
8 28 (4.84%) Mac OS X
9 26 (4.49%) Windows XP
10 24 (4.15%) Windows 8
11 22 (3.80%) Mac OS
12 21 (3.63%) Windows Server 2012
13 8 (1.38%) Linux
13 8 (1.38%) Windows 2000
13 8 (1.38%) Windows Server 2003
14 7 (1.21%) Unix
15 3 (0.52%) CentOS
15 3 (0.52%) NetWare
15 3 (0.52%) Windows Mobile
16 2 (0.35%) Ubuntu
Processes & Methodologies
1 119 (20.55%) ITIL
2 52 (8.98%) Migration
3 47 (8.12%) Problem-Solving
4 26 (4.49%) Service Management
4 26 (4.49%) Time Management
5 23 (3.97%) Break/Fix
6 22 (3.80%) Asset Management
7 21 (3.63%) Incident Management
7 21 (3.63%) Service Delivery
8 20 (3.45%) ITSM
9 17 (2.94%) Change Management
10 15 (2.59%) Problem Management
11 14 (2.42%) Agile Software Development
11 14 (2.42%) Project Management
12 12 (2.07%) ITIL V3
12 12 (2.07%) Patch Management
12 12 (2.07%) Process Improvement
12 12 (2.07%) Root Cause Analysis
13 11 (1.90%) Application Packaging
14 10 (1.73%) Information Security
Programming Languages
1 24 (4.15%) PowerShell
2 17 (2.94%) SQL
3 10 (1.73%) C#
4 7 (1.21%) C
4 7 (1.21%) VBScript
5 4 (0.69%) Bash Shell
6 2 (0.35%) Java
6 2 (0.35%) Python
7 1 (0.17%) JavaScript
7 1 (0.17%) Shell Script
7 1 (0.17%) T-SQL
7 1 (0.17%) VBA
Qualifications
1 64 (11.05%) Security Cleared
2 60 (10.36%) SC Cleared
3 32 (5.53%) Microsoft Certification
4 18 (3.11%) MCSE
5 15 (2.59%) Degree
5 15 (2.59%) MCSA
6 13 (2.25%) MCP
7 10 (1.73%) DBS Check
8 9 (1.55%) A+ Certification
8 9 (1.55%) CCNA
8 9 (1.55%) Cisco Certification
9 5 (0.86%) DV Cleared
10 4 (0.69%) MCITP
10 4 (0.69%) PMI Certification
11 3 (0.52%) ITIL Certification
12 2 (0.35%) MCDST
12 2 (0.35%) PMP
12 2 (0.35%) PRINCE2 Certification
13 1 (0.17%) MCTS
13 1 (0.17%) MOS
Quality Assurance & Compliance
1 64 (11.05%) SLA
2 3 (0.52%) GDPR
2 3 (0.52%) ISO/IEC 27001
2 3 (0.52%) PMO
3 2 (0.35%) PCI DSS
4 1 (0.17%) Disclosure Scotland
4 1 (0.17%) QA
4 1 (0.17%) Sarbanes-Oxley
System Software
1 259 (44.73%) Active Directory
2 42 (7.25%) Microsoft App-V
3 33 (5.70%) VMware Infrastructure
4 28 (4.84%) BitLocker
5 23 (3.97%) Virtual Desktop
6 16 (2.76%) XenDesktop
7 14 (2.42%) XenApp
8 13 (2.25%) Hyper-V
9 6 (1.04%) Terminal Services
10 4 (0.69%) VMware ESXi
11 3 (0.52%) Virtual Machines
11 3 (0.52%) VMware Workstation
11 3 (0.52%) vSphere
12 2 (0.35%) Firmware
13 1 (0.17%) IAG
13 1 (0.17%) XenServer
Systems Management
1 127 (21.93%) SCCM
2 9 (1.55%) AirWatch
3 8 (1.38%) Microsoft Intune
3 8 (1.38%) WSUS
4 7 (1.21%) SCOM
4 7 (1.21%) Systems Management Server (SMS)
5 4 (0.69%) Norton AntiVirus
5 4 (0.69%) SCOrch
5 4 (0.69%) XenMobile
6 3 (0.52%) HP SIM
6 3 (0.52%) Jamf Pro
6 3 (0.52%) NetBackup
6 3 (0.52%) Perfmon
7 2 (0.35%) McAfee ePO
8 1 (0.17%) Cisco CUCM
8 1 (0.17%) DameWare
8 1 (0.17%) HP Data Protector
8 1 (0.17%) MAILsweeper
8 1 (0.17%) Puppet
8 1 (0.17%) ZABBIX
Vendors
1 171 (29.53%) Microsoft
2 86 (14.85%) Citrix
3 82 (14.16%) Apple
4 50 (8.64%) Cisco
5 47 (8.12%) VMware
6 43 (7.43%) Ivanti
7 39 (6.74%) HP
8 19 (3.28%) Remedy
9 18 (3.11%) Adobe
10 17 (2.94%) Bloomberg
11 14 (2.42%) Reuters
11 14 (2.42%) ServiceNow
12 12 (2.07%) Dell
13 9 (1.55%) Google
13 9 (1.55%) Lotus
14 8 (1.38%) MobileIron
15 7 (1.21%) IBM
15 7 (1.21%) McAfee
15 7 (1.21%) Polycom
15 7 (1.21%) Wyse