The median contractor rate for a Service Analyst was £205 per day in advertised job vacancies in London during the 3 months to 22 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Service Analyst
England / London
Rank 234 207 174
Rank change year-on-year -27 -33  
Contract jobs requiring a Service Analyst 181 240 285
As % of all contract IT jobs advertised in London 0.95% 1.09% 1.37%
As % of the Job Titles category 1.00% 1.15% 1.44%
Number of daily rates quoted 124 137 181
Median daily rate £205 £293 £225
Median daily rate % change year-on-year -29.91% +30.00%  
90% offered a daily rate of more than £121 £120 £120
10% offered a daily rate of more than £495 £529 £500
UK excluding London median daily rate £225 £260 £265
% change year-on-year -13.46% -1.88%  
Number of hourly rates quoted 16 53 52
Median hourly rate £17.02 £13.50 £15.00
Median hourly rate % change year-on-year +26.03% -10.00%  
90% offered a hourly rate of more than £13.70 £11.50 £10.55
10% offered a hourly rate of more than £21.00 £18.70 £23.50
UK excluding London median hourly rate £12.50 £13.00 £12.50
% change year-on-year -3.84% +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
London
Contract job vacancies with a job title containing a recognized job role 18077 20886 19765
As % of all contract IT job vacancies advertised in London 94.90% 95.05% 94.87%
Number of daily rates quoted 12856 14960 13636
Median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.55% -  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £640 £625 £600
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 228 281 362
Median hourly rate £22.75 £15.75 £19.14
Median hourly rate % change year-on-year +44.44% -17.69%  
90% offered a hourly rate of more than £13.68 £11.08 £12.50
10% offered a hourly rate of more than £55.00 £41.50 £55.00
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Service Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Service Analyst in the job title.

Job vacancy trend for Service Analyst in London

Service Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in London.

Contractor daily rate trend for Service Analyst in London

Service Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Analyst in London over the 3 months to 22 March 2017.

Contractor daily rate histogram for Service Analyst in London

Service Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst in London.

Contractor hourly rate trend for Service Analyst in London

Service Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the London region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -7 22 £195 -46.20% 9
Canary Wharf -3 3 £450 +80.00%
Ilford - 2 - -
Kingston Upon Thames - 2 £123 -
Bromley +13 1 £225 -
West End of London +3 1 - - 1
Wimbledon -3 1 - -
Hayes - 1 - -
Service Analyst
England

Service Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 22 March 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Analyst in the job title.

1 148 (40.00%) Windows
2 131 (35.41%) Active Directory
3 121 (32.70%) ITIL
4 117 (31.62%) MS Office
5 111 (30.00%) Microsoft
5 111 (30.00%) Finance
6 94 (25.41%) Windows 7
7 75 (20.27%) MS Excel
8 54 (14.59%) Service Management
9 44 (11.89%) Blackberry
10 43 (11.62%) Legal
11 41 (11.08%) SLA
12 38 (10.27%) Law
13 34 (9.19%) Banking
13 34 (9.19%) ITIL Certification
14 33 (8.92%) ITSM
15 32 (8.65%) Service Delivery
16 30 (8.11%) Change Management
17 29 (7.84%) Blackberry Enterprise Server
17 29 (7.84%) TCP/IP
17 29 (7.84%) Windows XP
18 28 (7.57%) SQL
18 28 (7.57%) Agile Software Development
19 27 (7.30%) MS Exchange
19 27 (7.30%) Cisco
20 25 (6.76%) Problem Management
20 25 (6.76%) Analytical Skills
21 24 (6.49%) Windows 10
21 24 (6.49%) LANDesk
21 24 (6.49%) Citrix

Service Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (7.84%) Blackberry Enterprise Server
2 27 (7.30%) MS Exchange
3 12 (3.24%) Exchange Server 2010
4 11 (2.97%) SharePoint
5 9 (2.43%) IBM Notes
6 8 (2.16%) Exchange Server 2003
6 8 (2.16%) Skype for Business
7 4 (1.08%) Exchange Server 2013
7 4 (1.08%) Oracle SOA Suite
7 4 (1.08%) SharePoint 2013
8 3 (0.81%) Exchange Server 2007
8 3 (0.81%) SAS
9 1 (0.27%) Apache Pig
9 1 (0.27%) Apache Spark
9 1 (0.27%) IIS
9 1 (0.27%) JBoss
9 1 (0.27%) SharePoint 2010
9 1 (0.27%) WebSphere
Applications
1 117 (31.62%) MS Office
2 75 (20.27%) MS Excel
3 11 (2.97%) MS PowerPoint
4 4 (1.08%) MS Project
5 3 (0.81%) MS Visio
6 1 (0.27%) Spreadsheet
6 1 (0.27%) SPSS
Business Applications
1 5 (1.35%) Remedy ITSM
2 3 (0.81%) Dynamics CRM
3 2 (0.54%) Dynamics AX
4 1 (0.27%) Adaptiv
4 1 (0.27%) Dynamics NAV
4 1 (0.27%) Eikon
4 1 (0.27%) Salesforce.com CRM
4 1 (0.27%) SAP Oil and Gas
Cloud Services
1 22 (5.95%) Office 365
2 3 (0.81%) Microsoft Azure
2 3 (0.81%) SaaS
3 2 (0.54%) Azure Active Directory
3 2 (0.54%) OneDrive
4 1 (0.27%) Amazon AWS
4 1 (0.27%) Taleo
Communications & Networking
1 29 (7.84%) TCP/IP
2 13 (3.51%) DNS
3 12 (3.24%) DHCP
3 12 (3.24%) Remote Desktop
4 11 (2.97%) VPN
4 11 (2.97%) Wireless
5 9 (2.43%) LAN
5 9 (2.43%) WAN
6 6 (1.62%) VoIP
7 5 (1.35%) Intranet
8 4 (1.08%) HTTP
8 4 (1.08%) Internet
9 3 (0.81%) IP Telephony
10 2 (0.54%) Firewall
10 2 (0.54%) Skype
10 2 (0.54%) Wi-Fi
11 1 (0.27%) BGP
11 1 (0.27%) Cisco IOS
11 1 (0.27%) PBX
11 1 (0.27%) Wireshark
Database & Business Intelligence
1 7 (1.89%) Data Warehouse
2 3 (0.81%) BusinessObjects
2 3 (0.81%) Hadoop
3 2 (0.54%) Big Data
3 2 (0.54%) MS Access
3 2 (0.54%) SQL Server
4 1 (0.27%) Apache Hive
4 1 (0.27%) DB2
4 1 (0.27%) Impala
4 1 (0.27%) Power BI
4 1 (0.27%) QlikView
4 1 (0.27%) SAS Visual Analytics
4 1 (0.27%) SQL Server 2014
Development Applications
1 5 (1.35%) SoapUI
2 4 (1.08%) Fiddler
2 4 (1.08%) LoadRunner
3 2 (0.54%) JIRA
3 2 (0.54%) Selenium
3 2 (0.54%) WebDriver
4 1 (0.27%) JUnit
4 1 (0.27%) MSTest
4 1 (0.27%) NUnit
4 1 (0.27%) SpecFlow
4 1 (0.27%) Team Foundation Server
4 1 (0.27%) Visual Studio
4 1 (0.27%) Visual Studio Team System
General
1 111 (30.00%) Finance
2 43 (11.62%) Legal
3 38 (10.27%) Law
4 34 (9.19%) Banking
5 12 (3.24%) Retail
6 11 (2.97%) Financial Institution
7 10 (2.70%) Investment Banking
8 8 (2.16%) Telecoms
9 7 (1.89%) French Language
10 6 (1.62%) Japanese Language
11 5 (1.35%) Front Office
11 5 (1.35%) Marketing
12 3 (0.81%) Local Government
13 2 (0.54%) Advertising
13 2 (0.54%) Back Office
13 2 (0.54%) Games
13 2 (0.54%) German Language
13 2 (0.54%) Private Banking
13 2 (0.54%) Publishing
14 1 (0.27%) Manufacturing
Libraries, Frameworks & Software Standards
1 9 (2.43%) Web Services
2 7 (1.89%) FIX Protocol
3 3 (0.81%) XML
4 2 (0.54%) .NET
4 2 (0.54%) CSS
4 2 (0.54%) HTML
4 2 (0.54%) REST
4 2 (0.54%) RESTful
5 1 (0.27%) AngularJS
5 1 (0.27%) ASP.NET
5 1 (0.27%) JMS
5 1 (0.27%) JMX
5 1 (0.27%) Middleware
5 1 (0.27%) RabbitMQ
5 1 (0.27%) Twitter Bootstrap
5 1 (0.27%) WebSphere MQ
Miscellaneous
1 44 (11.89%) Blackberry
2 25 (6.76%) Analytical Skills
3 13 (3.51%) iPad
4 12 (3.24%) NHS
5 8 (2.16%) iPhone
6 7 (1.89%) Management Information System
7 6 (1.62%) Derivative
8 5 (1.35%) Enterprise Software
8 5 (1.35%) Equities
8 5 (1.35%) Fat Client
8 5 (1.35%) Thin Client
9 4 (1.08%) Data Centre
9 4 (1.08%) EPoS
9 4 (1.08%) Smartphone
9 4 (1.08%) SWIFT
9 4 (1.08%) Video Conferencing
10 3 (0.81%) Clustering
10 3 (0.81%) Fixed Income
10 3 (0.81%) Mainframe
10 3 (0.81%) User Experience
Operating Systems
1 148 (40.00%) Windows
2 94 (25.41%) Windows 7
3 29 (7.84%) Windows XP
4 24 (6.49%) Windows 10
5 21 (5.68%) Windows Server
6 19 (5.14%) Windows 8
7 17 (4.59%) Android
8 16 (4.32%) Mac OS X
9 7 (1.89%) Unix
9 7 (1.89%) Windows 2000
9 7 (1.89%) Windows Server 2008
10 6 (1.62%) Linux
11 5 (1.35%) Windows Server 2003
12 3 (0.81%) Apple iOS
13 2 (0.54%) Mac OS
13 2 (0.54%) Windows Vista
14 1 (0.27%) Solaris
14 1 (0.27%) Windows Server 2012
Processes & Methodologies
1 121 (32.70%) ITIL
2 54 (14.59%) Service Management
3 33 (8.92%) ITSM
4 32 (8.65%) Service Delivery
5 30 (8.11%) Change Management
6 28 (7.57%) Agile Software Development
7 25 (6.76%) Problem Management
8 16 (4.32%) Business Analysis
8 16 (4.32%) CRM
8 16 (4.32%) Incident Management
8 16 (4.32%) Root Cause Analysis
9 15 (4.05%) Information Security
9 15 (4.05%) Release Management
10 14 (3.78%) Stakeholder Management
11 13 (3.51%) Asset Management
12 11 (2.97%) Data Analysis
13 9 (2.43%) Document Management
13 9 (2.43%) Service Design
13 9 (2.43%) User Stories
14 8 (2.16%) ERP
Programming Languages
1 28 (7.57%) SQL
2 7 (1.89%) Java
3 5 (1.35%) Perl
3 5 (1.35%) PowerShell
4 4 (1.08%) C#
5 3 (0.81%) VBA
6 2 (0.54%) Go
6 2 (0.54%) Python
6 2 (0.54%) R
7 1 (0.27%) C++
7 1 (0.27%) COBOL
7 1 (0.27%) JavaScript
7 1 (0.27%) JCL
7 1 (0.27%) MATLAB
7 1 (0.27%) VB
Qualifications
1 34 (9.19%) ITIL Certification
2 22 (5.95%) Degree
3 15 (4.05%) Security Cleared
4 9 (2.43%) MOS
5 6 (1.62%) DV Cleared
5 6 (1.62%) Microsoft Certification
5 6 (1.62%) SC Cleared
6 5 (1.35%) ITIL Foundation Certificate
7 4 (1.08%) ISEB
8 3 (0.81%) ISTQB
8 3 (0.81%) MCP
9 2 (0.54%) A+ Certification
10 1 (0.27%) CCNA
10 1 (0.27%) CCNP
10 1 (0.27%) Cisco Certification
10 1 (0.27%) CTC Cleared
10 1 (0.27%) MCDST
10 1 (0.27%) MCTS
10 1 (0.27%) Network+ Certification
10 1 (0.27%) Postgraduate
Quality Assurance & Compliance
1 41 (11.08%) SLA
2 7 (1.89%) MiFID
3 6 (1.62%) EMIR
4 3 (0.81%) PMO
4 3 (0.81%) QA
4 3 (0.81%) Sarbanes-Oxley
4 3 (0.81%) Solvency II
5 2 (0.54%) Dodd-Frank
5 2 (0.54%) FATCA
6 1 (0.27%) Actionable Recommendations
6 1 (0.27%) COBIT
6 1 (0.27%) Data Quality
6 1 (0.27%) IFRS
6 1 (0.27%) ISO 9001
6 1 (0.27%) ISO20022
System Software
1 131 (35.41%) Active Directory
2 15 (4.05%) VMware Infrastructure
3 14 (3.78%) vSphere
4 13 (3.51%) Virtual Desktop
5 4 (1.08%) Hyper-V
6 3 (0.81%) XenApp
7 2 (0.54%) Terminal Services
8 1 (0.27%) KVM
8 1 (0.27%) Tivoli Workload Scheduler
8 1 (0.27%) Virtual Servers
Systems Management
1 19 (5.14%) SCCM
2 5 (1.35%) AirWatch
3 3 (0.81%) Microsoft Clustering
3 3 (0.81%) SCOM
3 3 (0.81%) Symantec Enterprise Vault
4 2 (0.54%) Microsoft Intune
4 2 (0.54%) Tivoli
5 1 (0.27%) DameWare
5 1 (0.27%) HP Quality Center
5 1 (0.27%) Systems Management Server (SMS)
Vendors
1 111 (30.00%) Microsoft
2 27 (7.30%) Cisco
3 24 (6.49%) Citrix
3 24 (6.49%) LANDesk
4 21 (5.68%) ServiceNow
5 19 (5.14%) VMware
6 13 (3.51%) iManage
7 12 (3.24%) Apple
7 12 (3.24%) Oracle
7 12 (3.24%) Remedy
8 11 (2.97%) HP
9 9 (2.43%) Lotus
10 6 (1.62%) Altiris
10 6 (1.62%) Intel
10 6 (1.62%) SAP
11 5 (1.35%) Reuters
11 5 (1.35%) Workday
12 4 (1.08%) Avaya
12 4 (1.08%) Bloomberg
12 4 (1.08%) Dell
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