Period
to 1 April 2020

The median contractor rate for a Support Engineer was £220 per day in advertised job vacancies in London during the 6 months to 1 April 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > London
6 months to
1 Apr 2020
Same period 2019 Same period 2018
Rank 167 214 203
Rank change year-on-year +47 -11 +29
Contract jobs requiring a Support Engineer 395 561 639
As % of all contract jobs advertised in London 1.55% 1.32% 1.37%
As % of the Job Titles category 1.66% 1.39% 1.45%
Number of daily rates quoted 291 347 402
Median daily rate £220 £200 £200
Median daily rate % change year-on-year +10.00% - -
10th Percentile £128 £119 £119
90th Percentile £454 £475 £438
England median daily rate £190 £200 £200
% change year-on-year -5.00% - -
Number of hourly rates quoted 26 59 88
Median hourly rate £18.85 £18.70 £17.50
Median hourly rate % change year-on-year +0.80% +6.86% -0.93%
10th Percentile £14.00 £14.00 £13.93
90th Percentile £37.73 £27.25 £23.58
England median hourly rate £17.50 £16.50 £17.00
% change year-on-year +6.06% -2.94% +7.51%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 23,739 40,245 44,188
% of contract IT jobs with a recognized job title 93.43% 94.68% 94.90%
Number of daily rates quoted 16,685 28,826 31,941
Median daily rate £500 £500 £500
10th Percentile £300 £313 £305
90th Percentile £688 £675 £675
England median daily rate £473 £475 £450
% change year-on-year -0.53% +5.56% +5.88%
Number of hourly rates quoted 409 521 677
Median hourly rate £32.45 £22.00 £21.50
Median hourly rate % change year-on-year +47.50% +2.33% -6.52%
10th Percentile £14.00 £12.75 £12.25
90th Percentile £58.00 £52.50 £48.75
Median hourly rate £20.00 £18.70 £18.70
% change year-on-year +6.95% - +0.05%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Support Engineer in London.

Daily rate trend for Support Engineer in London

Support Engineer
Daily Rate Histogram in London

Daily rate distribution for jobs citing Support Engineer in London over the 6 months to 1 April 2020.

Daily rate histogram for Support Engineer in London

Support Engineer
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Support Engineer in London.

Hourly rate trend for Support Engineer in London

Support Engineer
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Support Engineer in London over the 6 months to 1 April 2020.

Hourly rate histogram for Support Engineer in London

Support Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the London region over the 6 months to 1 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +40 93 £200 +2.56% 38
West London +42 24 £200 +21.21% 30
South London +12 14 £300 +100.00% 9
East London +47 13 £285 +90.00% 11
North London +15 9 £180 +9.09% 4
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 1 April 2020, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Support Engineer in the job title.

1 258 (65.32%) Windows
2 164 (41.52%) Active Directory
3 159 (40.25%) Office 365
4 124 (31.39%) Microsoft
5 114 (28.86%) Windows 10
6 77 (19.49%) Windows 7
6 77 (19.49%) Windows Server
7 69 (17.47%) Microsoft Office
8 65 (16.46%) ITIL
9 59 (14.94%) Finance
10 57 (14.43%) VMware
11 50 (12.66%) Cisco
12 49 (12.41%) SCCM
13 42 (10.63%) Azure
13 42 (10.63%) Problem-Solving
14 39 (9.87%) Apple
15 38 (9.62%) LAN
16 35 (8.86%) SQL
17 34 (8.61%) VMware Infrastructure
18 33 (8.35%) Citrix
19 32 (8.10%) SLA
20 31 (7.85%) WAN
20 31 (7.85%) Linux
20 31 (7.85%) Microsoft Certification
20 31 (7.85%) Firewall
21 30 (7.59%) MS Exchange
21 30 (7.59%) Apple iOS
22 29 (7.34%) Windows Server 2008
22 29 (7.34%) DNS
23 27 (6.84%) Degree

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (7.59%) MS Exchange
2 24 (6.08%) Skype for Business
3 23 (5.82%) SharePoint
4 15 (3.80%) Exchange Server 2010
5 9 (2.28%) IIS
6 7 (1.77%) Tomcat
7 6 (1.52%) Exchange Server 2013
8 4 (1.01%) Blackberry Enterprise Server
9 3 (0.76%) Apache
9 3 (0.76%) Confluence
9 3 (0.76%) IBM Notes
10 2 (0.51%) BizTalk Server
10 2 (0.51%) Exchange Server 2007
11 1 (0.25%) Exchange Server 2003
11 1 (0.25%) Oracle Workflow
Applications
1 69 (17.47%) Microsoft Office
2 15 (3.80%) Microsoft Excel
3 13 (3.29%) Microsoft PowerPoint
4 4 (1.01%) MS Visio
5 2 (0.51%) Adobe Creative Suite
5 2 (0.51%) Photoshop
6 1 (0.25%) Adobe Captivate
6 1 (0.25%) Houdini
6 1 (0.25%) Maya
6 1 (0.25%) Mozilla Thunderbird
Business Applications
1 3 (0.76%) Dynamics CRM
2 2 (0.51%) FLEXCUBE
2 2 (0.51%) Oracle Procure-to-Pay
3 1 (0.25%) SAP HR
Cloud Services
1 159 (40.25%) Office 365
2 42 (10.63%) Azure
3 12 (3.04%) AWS
4 11 (2.78%) G Suite
5 10 (2.53%) Azure Active Directory
6 9 (2.28%) SaaS
7 7 (1.77%) OneDrive
8 5 (1.27%) IaaS
9 4 (1.01%) Slack
10 3 (0.76%) Mimecast
11 2 (0.51%) Amazon CloudWatch
11 2 (0.51%) Datadog
11 2 (0.51%) Microsoft Flow
11 2 (0.51%) Power Platform
11 2 (0.51%) PowerApps
12 1 (0.25%) Cloud Computing
12 1 (0.25%) GCP
12 1 (0.25%) Google Docs
12 1 (0.25%) PaaS
12 1 (0.25%) Yammer
Communications & Networking
1 38 (9.62%) LAN
2 31 (7.85%) Firewall
2 31 (7.85%) WAN
3 29 (7.34%) DNS
4 25 (6.33%) Skype
5 23 (5.82%) DHCP
5 23 (5.82%) VPN
6 21 (5.32%) TCP/IP
6 21 (5.32%) VoIP
7 15 (3.80%) SAN
7 15 (3.80%) Wireless
8 10 (2.53%) VLAN
9 9 (2.28%) Internet
10 7 (1.77%) Cisco IOS
11 6 (1.52%) Cisco Nexus
11 6 (1.52%) Wi-Fi
12 5 (1.27%) Junos
12 5 (1.27%) NX-OS
12 5 (1.27%) PBX
12 5 (1.27%) WLAN
Database & Business Intelligence
1 10 (2.53%) SQL Server
2 7 (1.77%) Big Data
2 7 (1.77%) MySQL
2 7 (1.77%) Oracle Database
3 3 (0.76%) DB2
3 3 (0.76%) Hadoop
3 3 (0.76%) MongoDB
3 3 (0.76%) NoSQL
4 2 (0.51%) Apache Cassandra
4 2 (0.51%) NonStop SQL
4 2 (0.51%) Power BI
5 1 (0.25%) Data Warehouse
5 1 (0.25%) RDBMS
5 1 (0.25%) Relational Database
5 1 (0.25%) SQL Server 2008
Development Applications
1 13 (3.29%) JIRA
2 7 (1.77%) Sonatype Nexus
3 6 (1.52%) Git (software)
4 3 (0.76%) Bitbucket
4 3 (0.76%) Cucumber
4 3 (0.76%) Jenkins
5 2 (0.51%) Hudson
5 2 (0.51%) Team Foundation Server
6 1 (0.25%) MSI
6 1 (0.25%) Subversion
6 1 (0.25%) Visual Studio
General
1 59 (14.94%) Finance
2 24 (6.08%) Banking
3 15 (3.80%) Public Sector
4 12 (3.04%) Front Office
5 11 (2.78%) Investment Banking
5 11 (2.78%) Retail
5 11 (2.78%) Telecoms
6 6 (1.52%) Back Office
7 4 (1.01%) Advertising
7 4 (1.01%) Financial Institution
7 4 (1.01%) Law
8 3 (0.76%) Italian Language
9 2 (0.51%) German Language
9 2 (0.51%) Legal
9 2 (0.51%) Local Government
9 2 (0.51%) Police
10 1 (0.25%) Arabic Language
10 1 (0.25%) Games
10 1 (0.25%) Marketing
10 1 (0.25%) Retail Banking
Libraries, Frameworks & Software Standards
1 6 (1.52%) .NET
2 5 (1.27%) LAMP
3 3 (0.76%) FIX Protocol
3 3 (0.76%) LDAP
4 2 (0.51%) JMX
4 2 (0.51%) Memcached
4 2 (0.51%) Middleware
4 2 (0.51%) Web Services
4 2 (0.51%) XML
5 1 (0.25%) 802.1X
5 1 (0.25%) AngularJS
5 1 (0.25%) COM
5 1 (0.25%) Hibernate
5 1 (0.25%) Node.js
5 1 (0.25%) React
5 1 (0.25%) Spring
5 1 (0.25%) Spring Boot
5 1 (0.25%) X-Windows
Miscellaneous
1 26 (6.58%) Analytical Skills
2 16 (4.05%) iPad
2 16 (4.05%) Video Conferencing
3 15 (3.80%) Blackberry
3 15 (3.80%) iPhone
4 10 (2.53%) Data Centre
5 8 (2.03%) Driving Licence
6 6 (1.52%) Enterprise Software
6 6 (1.52%) Hedge funds
6 6 (1.52%) Linux Command Line
6 6 (1.52%) Self-Motivation
7 5 (1.27%) BYOD
7 5 (1.27%) User Experience
8 4 (1.01%) Foreign Exchange (FX)
8 4 (1.01%) Management Information System
8 4 (1.01%) Smartphone
8 4 (1.01%) SWIFT
9 3 (0.76%) FMCG
9 3 (0.76%) Handset
9 3 (0.76%) Replication
Operating Systems
1 258 (65.32%) Windows
2 114 (28.86%) Windows 10
3 77 (19.49%) Windows 7
3 77 (19.49%) Windows Server
4 31 (7.85%) Linux
5 30 (7.59%) Apple iOS
6 29 (7.34%) Windows Server 2008
7 25 (6.33%) Mac OS X
8 24 (6.08%) Windows Server 2012
9 22 (5.57%) Mac OS
10 18 (4.56%) Unix
11 17 (4.30%) Android
12 13 (3.29%) Windows Server 2016
13 8 (2.03%) Windows Server 2019
14 7 (1.77%) Windows 8
15 6 (1.52%) Red Hat Enterprise Linux
16 3 (0.76%) Windows Server 2003
16 3 (0.76%) Windows XP
17 2 (0.51%) VMS
18 1 (0.25%) Mac OS X Server
Processes & Methodologies
1 65 (16.46%) ITIL
2 42 (10.63%) Problem-Solving
3 27 (6.84%) Infrastructure Engineering
4 22 (5.57%) Break/Fix
5 20 (5.06%) Asset Management
6 19 (4.81%) Incident Management
7 18 (4.56%) Change Management
8 15 (3.80%) Computer Science
8 15 (3.80%) Migration
9 14 (3.54%) Problem Management
10 12 (3.04%) Configuration Management
10 12 (3.04%) ITIL V3
10 12 (3.04%) ITSM
10 12 (3.04%) Service Management
11 10 (2.53%) DevOps
11 10 (2.53%) Stakeholder Management
12 9 (2.28%) Disaster Recovery
12 9 (2.28%) Kalman Filter
13 8 (2.03%) Coaching
13 8 (2.03%) Service Delivery
Programming Languages
1 35 (8.86%) SQL
2 22 (5.57%) Java
3 19 (4.81%) PowerShell
4 17 (4.30%) Python
5 12 (3.04%) Bash Shell
6 11 (2.78%) Perl
7 9 (2.28%) C++
8 7 (1.77%) Ruby
9 6 (1.52%) JavaScript
10 4 (1.01%) Shell Script
11 2 (0.51%) C
11 2 (0.51%) C#
12 1 (0.25%) Java 8
12 1 (0.25%) PHP
12 1 (0.25%) RPG
12 1 (0.25%) VB
12 1 (0.25%) VBA
Qualifications
1 31 (7.85%) Microsoft Certification
2 27 (6.84%) Degree
3 23 (5.82%) MCSE
4 19 (4.81%) Security Cleared
5 11 (2.78%) A+ Certification
6 10 (2.53%) Computer Science Degree
6 10 (2.53%) MCP
7 8 (2.03%) Cisco Certification
7 8 (2.03%) SC Cleared
8 7 (1.77%) CCNA
8 7 (1.77%) ITIL Certification
9 6 (1.52%) MCITP
10 5 (1.27%) CTC Cleared
10 5 (1.27%) MCSA
11 4 (1.01%) ACSP
11 4 (1.01%) MCTS
11 4 (1.01%) VMware Certified Professional (VCP)
12 3 (0.76%) CCNP
12 3 (0.76%) DBS Check
12 3 (0.76%) DV Cleared
Quality Assurance & Compliance
1 32 (8.10%) SLA
2 3 (0.76%) QA
3 2 (0.51%) Cyber Essentials
3 2 (0.51%) ISO/IEC 27001
3 2 (0.51%) PCI DSS
4 1 (0.25%) GDPR
4 1 (0.25%) Government Security Classifications
4 1 (0.25%) NCSC
System Software
1 164 (41.52%) Active Directory
2 34 (8.61%) VMware Infrastructure
3 19 (4.81%) Hyper-V
4 10 (2.53%) vSphere
4 10 (2.53%) XenApp
5 7 (1.77%) Virtual Machines
6 5 (1.27%) VMware ESXi
6 5 (1.27%) VMware Server
7 4 (1.01%) Terminal Services
7 4 (1.01%) Virtual Desktop
8 2 (0.51%) BitLocker
8 2 (0.51%) Citrix Hypervisor
8 2 (0.51%) Microsoft App-V
8 2 (0.51%) Virtual Servers
9 1 (0.25%) Docker
9 1 (0.25%) Firmware
9 1 (0.25%) NFS
9 1 (0.25%) Terminal Server
9 1 (0.25%) VMware Workstation
9 1 (0.25%) XenDesktop
Systems Management
1 49 (12.41%) SCCM
2 15 (3.80%) Jamf Pro
3 9 (2.28%) Microsoft Intune
3 9 (2.28%) SCOM
4 8 (2.03%) WSUS
5 7 (1.77%) Ansible
6 6 (1.52%) Backup Exec
6 6 (1.52%) Nagios
7 5 (1.27%) AirWatch
7 5 (1.27%) Opscode Chef
7 5 (1.27%) Puppet
7 5 (1.27%) Single Sign-On
8 3 (0.76%) Cisco CUCM
8 3 (0.76%) Microsoft Data Protection Manager
9 2 (0.51%) Control-M
9 2 (0.51%) HP SIM
9 2 (0.51%) ITRS Geneos
9 2 (0.51%) NetBackup
9 2 (0.51%) ZABBIX
10 1 (0.25%) vMotion
Vendors
1 124 (31.39%) Microsoft
2 57 (14.43%) VMware
3 50 (12.66%) Cisco
4 39 (9.87%) Apple
5 33 (8.35%) Citrix
6 26 (6.58%) Bloomberg
7 21 (5.32%) Oracle
8 18 (4.56%) HP
9 14 (3.54%) Google
9 14 (3.54%) ServiceNow
10 13 (3.29%) Adobe
11 11 (2.78%) Splunk
12 10 (2.53%) Dell
12 10 (2.53%) Ivanti
12 10 (2.53%) Reuters
13 9 (2.28%) Juniper
13 9 (2.28%) NetApp
14 8 (2.03%) EMC
15 7 (1.77%) AppDynamics
16 6 (1.52%) New Relic