Support Engineer Contracts in London

The median contractor rate for a Support Engineer was £238 per day in advertised job vacancies in London during the 3 months to 27 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer England / London
Location	3 months to 27 Jun 2017	Same period 2016	Same period 2015
Rank	219	212	177
Rank change year-on-year	-7	-35
Contract jobs requiring a Support Engineer	220	240	301
As % of all contract IT jobs advertised in London	1.06%	1.10%	1.31%
As % of the Job Titles category	1.11%	1.16%	1.38%
Number of daily rates quoted	143	148	165
Median daily rate	£238	£275	£213
Median daily rate % change year-on-year	-13.63%	+29.41%
90% offered a daily rate of more than	£123	£124	£120
10% offered a daily rate of more than	£445	£505	£375
UK excluding London median daily rate	£204	£275	£215
% change year-on-year	-25.90%	+27.90%
Number of hourly rates quoted	28	17	30
Median hourly rate	£18.18	£17.50	£16.75
Median hourly rate % change year-on-year	+3.85%	+4.47%
90% offered a hourly rate of more than	£12.50	£12.50	£12.97
10% offered a hourly rate of more than	£23.00	£25.40	£22.55
UK excluding London median hourly rate	£14.43	£15.74	£16.60
% change year-on-year	-8.36%	-5.16%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles London
Contract job vacancies with a job title containing a recognized job role	19752	20748	21808
As % of all contract IT job vacancies advertised in London	94.88%	95.27%	94.67%
Number of daily rates quoted	14071	15056	15231
Median daily rate	£500	£463	£440
Median daily rate % change year-on-year	+8.10%	+5.11%
90% offered a daily rate of more than	£315	£298	£275
10% offered a daily rate of more than	£650	£625	£601
UK excluding London median daily rate	£400	£400	£370
% change year-on-year	-	+8.10%
Number of hourly rates quoted	251	228	364
Median hourly rate	£19.82	£17.89	£19.61
Median hourly rate % change year-on-year	+10.81%	-8.78%
90% offered a hourly rate of more than	£12.50	£11.85	£11.00
10% offered a hourly rate of more than	£47.00	£42.60	£52.17
UK excluding London median hourly rate	£17.50	£17.50	£16.14
% change year-on-year	-	+8.42%

Support Engineer
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Support Engineer in the job title.

Job vacancy trend for Support Engineer in London

Support Engineer
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in London.

Contractor daily rate trend for Support Engineer in London

Support Engineer
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Support Engineer in London over the 3 months to 27 June 2017.

Contractor daily rate histogram for Support Engineer in London

Support Engineer
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in London.

Contractor hourly rate trend for Support Engineer in London

Support Engineer
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Support Engineer in London over the 3 months to 27 June 2017.

Contractor hourly rate histogram for Support Engineer in London

Support Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the London region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
City of London	+5	33	£223	-25.83%	23
Hammersmith	-6	3	£300	+150.00%
West End of London	+8	1	£150	-	4
Feltham	+6	1	-	-
Docklands, London	+1	1	£450	-5.26%
Paddington	-	1	£200	-
Brentford	-	1	-	-
Support Engineer England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 June 2017, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Support Engineer in the job title.

1	229 (57.68%)	Windows
2	171 (43.07%)	Active Directory
3	118 (29.72%)	Microsoft
4	84 (21.16%)	Windows 7
5	82 (20.65%)	Microsoft Office
6	79 (19.90%)	Cisco
7	75 (18.89%)	Office 365
8	70 (17.63%)	Windows 10
9	62 (15.62%)	Windows Server
10	60 (15.11%)	ITIL
11	59 (14.86%)	VMware
12	55 (13.85%)	Finance
13	49 (12.34%)	Firewall
13	49 (12.34%)	Windows Server 2008
14	48 (12.09%)	Security Cleared

15	46 (11.59%)	Windows Server 2012
15	46 (11.59%)	Citrix
16	44 (11.08%)	Linux
17	43 (10.83%)	MS Exchange
17	43 (10.83%)	VPN
18	42 (10.58%)	LAN
19	39 (9.82%)	Migration
20	37 (9.32%)	SQL
20	37 (9.32%)	Cisco Certification
20	37 (9.32%)	SCCM
20	37 (9.32%)	Windows 8
21	35 (8.82%)	WAN
22	32 (8.06%)	TCP/IP
22	32 (8.06%)	Apple
23	31 (7.81%)	Banking

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	43 (10.83%)	MS Exchange
2	19 (4.79%)	Skype for Business
3	15 (3.78%)	Exchange Server 2010
4	14 (3.53%)	SharePoint
5	8 (2.02%)	Exchange Server 2013
6	7 (1.76%)	Apache
6	7 (1.76%)	IBM Notes
7	6 (1.51%)	Blackberry Enterprise Server
7	6 (1.51%)	IIS
7	6 (1.51%)	Tomcat
8	4 (1.01%)	Exchange Server 2007
9	3 (0.76%)	Cloud Foundry
9	3 (0.76%)	CMS
9	3 (0.76%)	Drupal
9	3 (0.76%)	SharePoint 2013
9	3 (0.76%)	WebLogic
9	3 (0.76%)	WordPress
10	2 (0.50%)	Confluence
10	2 (0.50%)	Exchange Server 2003
10	2 (0.50%)	nginx

Applications
1	82 (20.65%)	Microsoft Office
2	5 (1.26%)	Microsoft Excel
3	3 (0.76%)	Acrobat
3	3 (0.76%)	Microsoft PowerPoint
4	1 (0.25%)	Adobe Creative Suite

Business Applications
1	2 (0.50%)	Eikon
1	2 (0.50%)	SAP Oil and Gas
2	1 (0.25%)	Remedy ITSM
2	1 (0.25%)	RMDS

Cloud Services
1	75 (18.89%)	Office 365
2	21 (5.29%)	Microsoft Azure
3	13 (3.27%)	Amazon AWS
4	7 (1.76%)	G Suite
5	4 (1.01%)	GitHub
6	2 (0.50%)	Azure Active Directory
6	2 (0.50%)	OneDrive
6	2 (0.50%)	PaaS
6	2 (0.50%)	SaaS
7	1 (0.25%)	Google Play
7	1 (0.25%)	OpenShift

Communications & Networking
1	49 (12.34%)	Firewall
2	43 (10.83%)	VPN
3	42 (10.58%)	LAN
4	35 (8.82%)	WAN
5	32 (8.06%)	TCP/IP
6	28 (7.05%)	DNS
7	21 (5.29%)	DHCP
8	19 (4.79%)	Wireless
9	16 (4.03%)	VoIP
10	15 (3.78%)	BGP
10	15 (3.78%)	Cisco ASA
10	15 (3.78%)	Remote Desktop
10	15 (3.78%)	Skype
11	13 (3.27%)	MPLS
12	12 (3.02%)	VLAN
13	11 (2.77%)	Cisco IOS
13	11 (2.77%)	Cisco Nexus
13	11 (2.77%)	OSPF
13	11 (2.77%)	SAN
13	11 (2.77%)	Wi-Fi

Database & Business Intelligence
1	29 (7.30%)	SQL Server
2	14 (3.53%)	SQL Server 2008
3	11 (2.77%)	SQL Server 2012
4	5 (1.26%)	Relational Database
5	4 (1.01%)	MongoDB
5	4 (1.01%)	MySQL
5	4 (1.01%)	SQL Server 2014
6	3 (0.76%)	Big Data
6	3 (0.76%)	Data Warehouse
6	3 (0.76%)	Oracle Database
6	3 (0.76%)	PostgreSQL
6	3 (0.76%)	SQL Server Integration Services
7	2 (0.50%)	Oracle Database 10g
8	1 (0.25%)	NoSQL
8	1 (0.25%)	Oracle Database 11g
8	1 (0.25%)	Oracle9i Database
8	1 (0.25%)	RDBMS
8	1 (0.25%)	Redis
8	1 (0.25%)	Siebel EIM
8	1 (0.25%)	SQL Server 2005

Development Applications
1	10 (2.52%)	NUnit
1	10 (2.52%)	Visual Studio
1	10 (2.52%)	Visual Studio Tools for Office
2	8 (2.02%)	Jenkins
3	6 (1.51%)	Git (software)
3	6 (1.51%)	JIRA
4	3 (0.76%)	Vagrant
5	2 (0.50%)	Selenium
5	2 (0.50%)	Sonatype Nexus
5	2 (0.50%)	Team Foundation Server
6	1 (0.25%)	Artifactory
6	1 (0.25%)	Cucumber
6	1 (0.25%)	Eclipse
6	1 (0.25%)	JMeter
6	1 (0.25%)	Octopus Deploy
6	1 (0.25%)	Oracle Forms
6	1 (0.25%)	Toad

General
1	55 (13.85%)	Finance
2	31 (7.81%)	Banking
3	9 (2.27%)	Telecoms
4	8 (2.02%)	Marketing
4	8 (2.02%)	Retail
5	7 (1.76%)	Legal
6	6 (1.51%)	Advertising
7	5 (1.26%)	Front Office
7	5 (1.26%)	Investment Banking
8	3 (0.76%)	Law
8	3 (0.76%)	Publishing
9	2 (0.50%)	Back Office
9	2 (0.50%)	Electronics
9	2 (0.50%)	French Language
9	2 (0.50%)	Manufacturing
10	1 (0.25%)	Billing
10	1 (0.25%)	Corporate Banking
10	1 (0.25%)	German Language
10	1 (0.25%)	Japanese Language
10	1 (0.25%)	Retail Banking

Libraries, Frameworks & Software Standards
1	12 (3.02%)	.NET
2	11 (2.77%)	.NET Framework
3	10 (2.52%)	WF
4	8 (2.02%)	XML
5	6 (1.51%)	XSLT
6	5 (1.26%)	802.1X
6	5 (1.26%)	Elastic Stack
6	5 (1.26%)	HTML
6	5 (1.26%)	Middleware
7	4 (1.01%)	CSS
7	4 (1.01%)	Web Services
7	4 (1.01%)	XHTML
7	4 (1.01%)	XMPP
8	3 (0.76%)	JSON
8	3 (0.76%)	LAPP Stack
8	3 (0.76%)	Sensu
8	3 (0.76%)	Spring
8	3 (0.76%)	Spring Boot
8	3 (0.76%)	YAML
9	2 (0.50%)	Regular Expression

Miscellaneous
1	28 (7.05%)	Analytical Skills
2	21 (5.29%)	Blackberry
3	17 (4.28%)	Video Conferencing
4	13 (3.27%)	Data Centre
4	13 (3.27%)	iPhone
5	12 (3.02%)	Smartphone
6	8 (2.02%)	Clustering
7	6 (1.51%)	Client/Server
8	5 (1.26%)	BYOD
8	5 (1.26%)	IPTV
8	5 (1.26%)	PDA
9	4 (1.01%)	Driving Licence
9	4 (1.01%)	iPad
9	4 (1.01%)	Video Editing
9	4 (1.01%)	Video on Demand
10	3 (0.76%)	Computer Science
10	3 (0.76%)	Digital Media
10	3 (0.76%)	Greenfield Project
10	3 (0.76%)	Mobile Banking
10	3 (0.76%)	RSA SecurID

Operating Systems
1	229 (57.68%)	Windows
2	84 (21.16%)	Windows 7
3	70 (17.63%)	Windows 10
4	62 (15.62%)	Windows Server
5	49 (12.34%)	Windows Server 2008
6	46 (11.59%)	Windows Server 2012
7	44 (11.08%)	Linux
8	37 (9.32%)	Windows 8
9	26 (6.55%)	Android
10	23 (5.79%)	Mac OS X
11	18 (4.53%)	Windows Server 2003
12	17 (4.28%)	Unix
13	15 (3.78%)	Apple iOS
13	15 (3.78%)	Windows XP
14	13 (3.27%)	Mac OS
15	9 (2.27%)	Red Hat Enterprise Linux
15	9 (2.27%)	SUSE
16	7 (1.76%)	CentOS
17	6 (1.51%)	Oracle Linux
17	6 (1.51%)	SUSE Linux Enterprise Server

Processes & Methodologies
1	60 (15.11%)	ITIL
2	39 (9.82%)	Migration
3	19 (4.79%)	Change Management
4	16 (4.03%)	DevOps
5	13 (3.27%)	ITIL V3
5	13 (3.27%)	ITSM
5	13 (3.27%)	Service Management
6	12 (3.02%)	Workflow
7	11 (2.77%)	Service Delivery
8	10 (2.52%)	Asset Management
8	10 (2.52%)	Break/Fix
8	10 (2.52%)	Problem Management
8	10 (2.52%)	TDD
9	9 (2.27%)	Agile Software Development
9	9 (2.27%)	Incident Management
10	8 (2.02%)	High Availability
10	8 (2.02%)	Time Management
11	7 (1.76%)	Business Intelligence
11	7 (1.76%)	Data Protection
12	6 (1.51%)	Coaching

Programming Languages
1	37 (9.32%)	SQL
2	20 (5.04%)	PowerShell
3	15 (3.78%)	Bash Shell
4	14 (3.53%)	C#
5	13 (3.27%)	Python
6	10 (2.52%)	Java
6	10 (2.52%)	VBA
7	9 (2.27%)	Perl
8	6 (1.51%)	JavaScript
8	6 (1.51%)	Shell Script
9	5 (1.26%)	Ruby
10	4 (1.01%)	C
10	4 (1.01%)	T-SQL
10	4 (1.01%)	XPath
11	3 (0.76%)	VBScript
12	2 (0.50%)	VB
13	1 (0.25%)	C++
13	1 (0.25%)	PHP
13	1 (0.25%)	sed

Qualifications
1	48 (12.09%)	Security Cleared
2	37 (9.32%)	Cisco Certification
3	25 (6.30%)	Microsoft Certification
4	24 (6.05%)	DV Cleared
5	23 (5.79%)	SC Cleared
6	22 (5.54%)	CCNA
7	20 (5.04%)	CCNP
8	18 (4.53%)	MCSE
9	9 (2.27%)	Degree
10	8 (2.02%)	DBS Check
10	8 (2.02%)	ITIL Certification
10	8 (2.02%)	MCSA
11	6 (1.51%)	MCP
12	5 (1.26%)	A+ Certification
13	4 (1.01%)	CCIE
13	4 (1.01%)	VMware Certified Professional (VCP)
14	3 (0.76%)	ITIL Foundation Certificate
14	3 (0.76%)	MCDST
15	2 (0.50%)	Computer Science Degree
15	2 (0.50%)	CTC Cleared

Quality Assurance & Compliance
1	16 (4.03%)	SLA
2	2 (0.50%)	QA
3	1 (0.25%)	Data Quality
3	1 (0.25%)	Dodd-Frank
3	1 (0.25%)	PMO

System Software
1	171 (43.07%)	Active Directory
2	29 (7.30%)	VMware Infrastructure
3	14 (3.53%)	Hyper-V
3	14 (3.53%)	vSphere
4	12 (3.02%)	XenApp
5	8 (2.02%)	Virtual Machines
6	5 (1.26%)	VMware ESXi
7	4 (1.01%)	Docker
7	4 (1.01%)	Firmware
7	4 (1.01%)	XenDesktop
8	3 (0.76%)	NFS
9	2 (0.50%)	VMware Server
10	1 (0.25%)	BitLocker
10	1 (0.25%)	DFS Replication
10	1 (0.25%)	Gluster
10	1 (0.25%)	KVM
10	1 (0.25%)	Microsoft App-V
10	1 (0.25%)	Oracle RAC
10	1 (0.25%)	vCloud
10	1 (0.25%)	VMware Workstation

Systems Management
1	37 (9.32%)	SCCM
2	12 (3.02%)	Puppet
3	8 (2.02%)	Ansible
3	8 (2.02%)	Cisco CUCM
4	6 (1.51%)	Jamf Pro
5	5 (1.26%)	Opscode Chef
6	4 (1.01%)	Backup Exec
6	4 (1.01%)	Tivoli Storage Manager
7	3 (0.76%)	Cisco Prime
7	3 (0.76%)	Cisco UCCX
7	3 (0.76%)	Graphite
7	3 (0.76%)	SCOM
7	3 (0.76%)	Terraform
7	3 (0.76%)	WSUS
8	2 (0.50%)	Cacti
8	2 (0.50%)	Forefront Identity Manager
8	2 (0.50%)	HP Data Protector
8	2 (0.50%)	Nagios
8	2 (0.50%)	vCenter Server
8	2 (0.50%)	ZABBIX

Vendors
1	118 (29.72%)	Microsoft
2	79 (19.90%)	Cisco
3	59 (14.86%)	VMware
4	46 (11.59%)	Citrix
5	32 (8.06%)	Apple
6	26 (6.55%)	HP
7	18 (4.53%)	Google
8	16 (4.03%)	Juniper
9	14 (3.53%)	Oracle
10	11 (2.77%)	Red Hat
11	9 (2.27%)	Bloomberg
11	9 (2.27%)	Meraki
11	9 (2.27%)	Reuters
12	8 (2.02%)	Avaya
12	8 (2.02%)	CheckPoint
12	8 (2.02%)	Dell
12	8 (2.02%)	Splunk
13	7 (1.76%)	F5
13	7 (1.76%)	IBM
13	7 (1.76%)	NetApp