Period
to 19 October 2021

The median contractor rate for a Support Engineer was £222 per day in advertised job vacancies in London during the 6 months to 19 October 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > London
6 months to
19 Oct 2021
Same period 2020 Same period 2019
Rank 270 238 177
Rank change year-on-year -32 -61 +22
Contract jobs requiring a Support Engineer 360 134 554
As % of all contract jobs advertised in London 1.01% 0.96% 1.51%
As % of the Job Titles category 1.08% 1.05% 1.61%
Number of daily rates quoted 278 86 388
10th Percentile £130 £122 £125
25th Percentile £159 £168 £150
Median daily rate (50th Percentile) £222 £270 £200
Median % change year-on-year -17.96% +35.00% -
75th Percentile £330 £484 £309
90th Percentile £479 £550 £441
England median daily rate £185 £190 £200
% change year-on-year -2.63% -5.00% +5.26%
Number of hourly rates quoted 17 6 45
10th Percentile £13.78 £12.28 £13.40
25th Percentile £13.88 £14.44 £15.98
Median hourly rate £16.50 £19.25 £18.70
Median % change year-on-year -14.29% +2.94% -
75th Percentile £23.00 £23.75 £21.50
90th Percentile £25.50 £31.63 £26.60
England median hourly rate £16.00 £18.75 £16.00
% change year-on-year -14.67% +17.19% -8.57%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 33,228 12,776 34,429
% of contract IT jobs with a recognized job title 93.01% 91.81% 93.99%
Number of daily rates quoted 24,086 9,222 25,140
10th Percentile £358 £313 £313
25th Percentile £450 £413 £413
Median daily rate (50th Percentile) £550 £500 £500
Median % change year-on-year +10.00% - -
75th Percentile £650 £613 £600
90th Percentile £738 £713 £688
England median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 312 96 438
10th Percentile £13.88 £15.13 £12.04
25th Percentile £18.65 £20.00 £15.53
Median hourly rate £30.50 £35.00 £21.00
Median % change year-on-year -12.86% +66.67% +12.30%
75th Percentile £52.50 £45.38 £40.00
90th Percentile £64.00 £54.50 £52.50
England median hourly rate £19.52 £22.00 £18.84
% change year-on-year -11.27% +16.80% +7.63%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Support Engineer in London.

Daily rate trend for Support Engineer in London

Support Engineer
Daily Rate Histogram in London

Daily rate distribution for jobs citing Support Engineer in London over the 6 months to 19 October 2021.

Daily rate histogram for Support Engineer in London

Support Engineer
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Support Engineer in London.

Hourly rate trend for Support Engineer in London

Support Engineer
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Support Engineer in London over the 6 months to 19 October 2021.

Hourly rate histogram for Support Engineer in London

Support Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the London region over the 6 months to 19 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -21 57 £165 -36.54% 48
West London +6 22 £160 - 18
South London +9 14 £175 -27.08% 3
East London -8 3 £210 +75.00% 11
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 October 2021, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Support Engineer in the job title.

1 217 (60.28%) Windows
2 134 (37.22%) Microsoft
2 134 (37.22%) Active Directory
3 124 (34.44%) Microsoft 365
4 97 (26.94%) Social Skills
5 93 (25.83%) Windows 10
6 81 (22.50%) Microsoft Office
7 76 (21.11%) SCCM
8 56 (15.56%) Windows Server
9 53 (14.72%) VMware
10 51 (14.17%) Azure
11 49 (13.61%) ITIL
12 41 (11.39%) Finance
12 41 (11.39%) Windows 7
13 39 (10.83%) VMware Infrastructure
13 39 (10.83%) Problem-Solving
14 37 (10.28%) Android
15 36 (10.00%) Cisco
15 36 (10.00%) LAN
15 36 (10.00%) Apple
16 35 (9.72%) DNS
17 33 (9.17%) DHCP
18 32 (8.89%) TCP/IP
19 28 (7.78%) Mac OS
19 28 (7.78%) Service Management
20 27 (7.50%) Citrix
20 27 (7.50%) ServiceNow
21 26 (7.22%) PowerShell
21 26 (7.22%) Dell
22 25 (6.94%) Linux

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (5.00%) SharePoint
2 14 (3.89%) MS Exchange
3 6 (1.67%) Confluence
3 6 (1.67%) Skype for Business
4 2 (0.56%) Blackberry Enterprise Server
4 2 (0.56%) Exchange Server 2010
4 2 (0.56%) Exchange Server 2013
4 2 (0.56%) IIS
5 1 (0.28%) Apache Spark
5 1 (0.28%) Elasticsearch
5 1 (0.28%) Exchange Server 2007
5 1 (0.28%) IBM Notes
5 1 (0.28%) Office Communications Server
Applications
1 81 (22.50%) Microsoft Office
2 12 (3.33%) Microsoft Excel
3 5 (1.39%) Adobe Creative Suite
4 3 (0.83%) Microsoft PowerPoint
5 2 (0.56%) NUKE
6 1 (0.28%) MS Visio
Business Applications
1 1 (0.28%) Dynamics NAV
1 1 (0.28%) Eikon
Cloud Services
1 124 (34.44%) Microsoft 365
2 51 (14.17%) Azure
3 24 (6.67%) Azure Active Directory
4 9 (2.50%) AWS
4 9 (2.50%) Google Workspace
4 9 (2.50%) OneDrive
5 7 (1.94%) PowerApps
6 5 (1.39%) Mimecast
7 4 (1.11%) Adobe Creative Cloud
7 4 (1.11%) Azure ExpressRoute
7 4 (1.11%) Power Platform
7 4 (1.11%) SaaS
8 3 (0.83%) NuGet
8 3 (0.83%) PaaS
8 3 (0.83%) Power Automate
9 2 (0.56%) IaaS
10 1 (0.28%) Amazon ELB
10 1 (0.28%) AWS CloudFormation
10 1 (0.28%) Slack
10 1 (0.28%) SuccessFactors
Communications & Networking
1 36 (10.00%) LAN
2 35 (9.72%) DNS
3 33 (9.17%) DHCP
4 32 (8.89%) TCP/IP
5 21 (5.83%) VoIP
6 20 (5.56%) WAN
7 14 (3.89%) Firewall
7 14 (3.89%) SAN
7 14 (3.89%) WebEx
8 13 (3.61%) VPN
9 10 (2.78%) Network Security
10 9 (2.50%) Internet
11 8 (2.22%) Fibre Channel
11 8 (2.22%) Wireless
12 7 (1.94%) Remote Desktop
12 7 (1.94%) Skype
13 6 (1.67%) Ethernet
13 6 (1.67%) VLAN
13 6 (1.67%) Wi-Fi
14 4 (1.11%) Bluetooth
Database & Business Intelligence
1 13 (3.61%) SQL Server
2 7 (1.94%) Relational Database
3 4 (1.11%) Power BI
4 3 (0.83%) MySQL
4 3 (0.83%) SQL Server Analysis Services
4 3 (0.83%) SQL Server Integration Services
5 2 (0.56%) RDBMS
6 1 (0.28%) Amazon RDS
6 1 (0.28%) Apache Hive
6 1 (0.28%) Big Data
6 1 (0.28%) Data Warehouse
6 1 (0.28%) Hadoop
6 1 (0.28%) HBase
6 1 (0.28%) Oracle Database
6 1 (0.28%) PostgreSQL
6 1 (0.28%) SQL Server 2005
6 1 (0.28%) SQL Server 2008
6 1 (0.28%) SQL Server 2012
6 1 (0.28%) SQL Server Reporting Services
Development Applications
1 11 (3.06%) JIRA
2 5 (1.39%) Jenkins
3 4 (1.11%) Bitbucket
4 3 (0.83%) Atlassian Bamboo
4 3 (0.83%) SonarQube
4 3 (0.83%) Sonatype Nexus
5 2 (0.56%) Artifactory
5 2 (0.56%) TeamCity
6 1 (0.28%) Android Studio
6 1 (0.28%) Browser DevTools
6 1 (0.28%) Chocolatey
6 1 (0.28%) Eclipse
6 1 (0.28%) GitLab
6 1 (0.28%) Subversion
6 1 (0.28%) Xcode
General
1 97 (26.94%) Social Skills
2 41 (11.39%) Finance
3 16 (4.44%) Banking
4 15 (4.17%) Telecoms
5 11 (3.06%) Analytical Skills
6 10 (2.78%) Public Sector
7 8 (2.22%) Organisational Skills
8 6 (1.67%) Presentation Skills
9 5 (1.39%) Investment Banking
10 4 (1.11%) Automotive
10 4 (1.11%) Financial Institution
10 4 (1.11%) French Language
10 4 (1.11%) Legal
11 3 (0.83%) Front Office
11 3 (0.83%) Multimedia
11 3 (0.83%) Publishing
11 3 (0.83%) Retail
12 2 (0.56%) Back Office
12 2 (0.56%) Law
12 2 (0.56%) Retail Banking
Libraries, Frameworks & Software Standards
1 10 (2.78%) .NET
2 7 (1.94%) Java EE
3 6 (1.67%) JMS
3 6 (1.67%) JPA
4 2 (0.56%) Ajax
4 2 (0.56%) AngularJS
4 2 (0.56%) CSS
4 2 (0.56%) FIX Protocol
4 2 (0.56%) HTML
4 2 (0.56%) REST
4 2 (0.56%) Web Services
5 1 (0.28%) COM
5 1 (0.28%) IBM Integration Bus
5 1 (0.28%) JDBC
5 1 (0.28%) LDAP
5 1 (0.28%) ODBC
5 1 (0.28%) React
5 1 (0.28%) SOAP
5 1 (0.28%) XHTML
5 1 (0.28%) XML
Miscellaneous
1 24 (6.67%) iPhone
2 21 (5.83%) Blackberry
3 18 (5.00%) Video Conferencing
4 17 (4.72%) iPad
5 10 (2.78%) Management Information System
6 7 (1.94%) Mobile App
7 5 (1.39%) User Experience
8 4 (1.11%) Derivative
8 4 (1.11%) Driving Licence
8 4 (1.11%) Virtual Team
9 3 (0.83%) BYOD
9 3 (0.83%) Fat Client
9 3 (0.83%) Handset
9 3 (0.83%) Hedge funds
9 3 (0.83%) NHS
9 3 (0.83%) Self-Motivation
9 3 (0.83%) Smartphone
9 3 (0.83%) Thin Client
10 2 (0.56%) Data Centre
10 2 (0.56%) PKI
Operating Systems
1 217 (60.28%) Windows
2 93 (25.83%) Windows 10
3 56 (15.56%) Windows Server
4 41 (11.39%) Windows 7
5 37 (10.28%) Android
6 28 (7.78%) Mac OS
7 25 (6.94%) Linux
8 18 (5.00%) Apple iOS
9 12 (3.33%) Windows Phone
10 11 (3.06%) Mac OS X
11 10 (2.78%) Windows Server 2012
12 9 (2.50%) Windows Server 2008
13 8 (2.22%) Unix
14 7 (1.94%) Windows 8
14 7 (1.94%) Windows Server 2019
15 6 (1.67%) Windows Server 2016
16 3 (0.83%) Windows Server 2003
16 3 (0.83%) Windows XP
17 1 (0.28%) CentOS
17 1 (0.28%) Windows Vista
Processes & Methodologies
1 49 (13.61%) ITIL
2 39 (10.83%) Problem-Solving
3 28 (7.78%) Service Management
4 24 (6.67%) ITSM
5 19 (5.28%) Break/Fix
5 19 (5.28%) Change Management
5 19 (5.28%) Migration
6 17 (4.72%) Incident Management
7 16 (4.44%) DevOps
7 16 (4.44%) Infrastructure Engineering
8 15 (4.17%) Asset Management
9 14 (3.89%) Antivirus Management
9 14 (3.89%) Service Delivery
10 12 (3.33%) Agile Software Development
11 10 (2.78%) Computer Science
12 9 (2.50%) Analytics
12 9 (2.50%) Data Migration
12 9 (2.50%) Microservices
13 7 (1.94%) Root Cause Analysis
13 7 (1.94%) Time Management
Programming Languages
1 26 (7.22%) PowerShell
2 24 (6.67%) SQL
3 16 (4.44%) Java
4 12 (3.33%) Python
5 7 (1.94%) Java 8
6 5 (1.39%) C#
7 4 (1.11%) R
8 3 (0.83%) JavaScript
8 3 (0.83%) Perl
9 2 (0.56%) VB.NET
10 1 (0.28%) AWK
10 1 (0.28%) Bash Shell
10 1 (0.28%) sed
10 1 (0.28%) Shell Script
10 1 (0.28%) VBScript
Qualifications
1 23 (6.39%) Security Cleared
2 18 (5.00%) Microsoft Certification
3 16 (4.44%) SC Cleared
4 15 (4.17%) Degree
5 11 (3.06%) Computer Science Degree
6 10 (2.78%) Cisco Certification
6 10 (2.78%) MCSE
7 6 (1.67%) CCNA
7 6 (1.67%) Citrix Certification
7 6 (1.67%) DBS Check
7 6 (1.67%) MCSA
8 5 (1.39%) CCNP
8 5 (1.39%) ITIL Certification
9 4 (1.11%) A+ Certification
10 3 (0.83%) DV Cleared
10 3 (0.83%) ITIL Foundation Certificate
10 3 (0.83%) MCITP
10 3 (0.83%) Network+ Certification
10 3 (0.83%) VMware Certified Professional (VCP)
11 2 (0.56%) MCP
Quality Assurance & Compliance
1 13 (3.61%) SLA
2 2 (0.56%) GDPR
3 1 (0.28%) COBIT
3 1 (0.28%) DICOM
3 1 (0.28%) HL7
System Software
1 134 (37.22%) Active Directory
2 39 (10.83%) VMware Infrastructure
3 14 (3.89%) Virtual Desktop
4 12 (3.33%) Hyper-V
5 6 (1.67%) Docker
5 6 (1.67%) XenDesktop
6 5 (1.39%) Virtual Servers
6 5 (1.39%) VMware Workstation
6 5 (1.39%) vSphere
7 4 (1.11%) Microsoft Virtual Server
8 3 (0.83%) XenApp
9 2 (0.56%) BitLocker
9 2 (0.56%) Virtual Machines
10 1 (0.28%) Citrix Hypervisor
10 1 (0.28%) HDFS
10 1 (0.28%) Microsoft App-V
10 1 (0.28%) NFS
10 1 (0.28%) Terminal Services
10 1 (0.28%) VMware ESXi
Systems Management
1 76 (21.11%) SCCM
2 14 (3.89%) Microsoft Intune
3 10 (2.78%) Jamf Pro
4 9 (2.50%) WSUS
5 4 (1.11%) Ansible
5 4 (1.11%) Kubernetes
6 3 (0.83%) ITRS Geneos
7 2 (0.56%) AirWatch
7 2 (0.56%) EMC NetWorker
7 2 (0.56%) Puppet
7 2 (0.56%) Single Sign-On
7 2 (0.56%) Terraform
8 1 (0.28%) Cisco CUCM
8 1 (0.28%) Docker Swarm
8 1 (0.28%) FreeIPA
8 1 (0.28%) McAfee ePO
8 1 (0.28%) Netcool
8 1 (0.28%) OpenView Configuration Management
8 1 (0.28%) Opscode Chef
8 1 (0.28%) PowerCLI
Vendors
1 134 (37.22%) Microsoft
2 53 (14.72%) VMware
3 36 (10.00%) Apple
3 36 (10.00%) Cisco
4 27 (7.50%) Citrix
4 27 (7.50%) ServiceNow
5 26 (7.22%) Dell
6 24 (6.67%) HP
7 15 (4.17%) Oracle
8 14 (3.89%) Adobe
9 11 (3.06%) Juniper
10 7 (1.94%) Bloomberg
10 7 (1.94%) Brocade
10 7 (1.94%) Google
10 7 (1.94%) QNAP
11 6 (1.67%) Ivanti
11 6 (1.67%) Reuters
12 5 (1.39%) Centrify
12 5 (1.39%) Veeam
13 4 (1.11%) Okta