Period
to 3 August 2021

The median contractor rate for a Support Engineer was £238 per day in advertised job vacancies in London during the 6 months to 3 August 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > London
6 months to
3 Aug 2021
Same period 2020 Same period 2019
Rank 316 208 212
Rank change year-on-year -108 +4 -14
Contract jobs requiring a Support Engineer 216 181 528
As % of all contract jobs advertised in London 0.71% 1.16% 1.31%
As % of the Job Titles category 0.77% 1.24% 1.39%
Number of daily rates quoted 143 121 355
10th Percentile £130 £128 £125
25th Percentile £163 £150 £155
Median daily rate (50th Percentile) £238 £200 £200
Median % change year-on-year +18.75% - -
75th Percentile £350 £375 £350
90th Percentile £442 £525 £450
England median daily rate £193 £195 £200
% change year-on-year -1.28% -2.50% -
Number of hourly rates quoted 12 10 48
10th Percentile £13.65 £14.40 £13.00
25th Percentile £13.88 £17.69 £15.94
Median hourly rate £15.75 £20.75 £18.70
Median % change year-on-year -24.10% +10.96% -
75th Percentile £19.30 £24.88 £22.42
90th Percentile £23.68 £26.33 £27.00
England median hourly rate £16.00 £17.50 £16.35
% change year-on-year -8.57% +7.03% -6.57%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 28,216 14,540 38,095
% of contract IT jobs with a recognized job title 92.81% 92.99% 94.26%
Number of daily rates quoted 20,295 10,476 27,685
10th Percentile £350 £313 £313
25th Percentile £438 £413 £413
Median daily rate (50th Percentile) £538 £513 £500
Median % change year-on-year +4.88% +2.50% -
75th Percentile £638 £613 £600
90th Percentile £725 £701 £680
England median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 285 168 461
10th Percentile £14.58 £15.00 £12.04
25th Percentile £20.00 £20.00 £15.00
Median hourly rate £32.00 £35.50 £20.00
Median % change year-on-year -9.86% +77.50% +1.27%
75th Percentile £51.00 £47.83 £37.50
90th Percentile £66.20 £61.25 £53.00
England median hourly rate £19.89 £20.38 £18.88
% change year-on-year -2.39% +7.95% +7.86%

Support Engineer
Job Vacancy Trend in London

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Engineer in London

Support Engineer
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Support Engineer in London.

Daily rate trend for Support Engineer in London

Support Engineer
Daily Rate Histogram in London

Daily rate distribution for jobs citing Support Engineer in London over the 6 months to 3 August 2021.

Daily rate histogram for Support Engineer in London

Support Engineer
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Support Engineer in London.

Hourly rate trend for Support Engineer in London

Support Engineer
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Support Engineer in London over the 6 months to 3 August 2021.

Hourly rate histogram for Support Engineer in London

Support Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the London region over the 6 months to 3 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -28 35 £250 +25.00% 35
West London 0 10 £141 -5.52% 17
East London +2 5 £210 +10.53% 10
South London +18 4 £150 -37.50% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 3 August 2021, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Support Engineer in the job title.

1 130 (60.19%) Windows
2 86 (39.81%) Active Directory
3 79 (36.57%) Microsoft 365
4 78 (36.11%) Microsoft
5 58 (26.85%) Social Skills
6 50 (23.15%) Windows 10
7 47 (21.76%) Windows Server
8 39 (18.06%) SCCM
9 33 (15.28%) Azure
10 32 (14.81%) Microsoft Office
11 30 (13.89%) VMware
12 28 (12.96%) ITIL
13 25 (11.57%) Problem-Solving
14 24 (11.11%) Cisco
14 24 (11.11%) Citrix
15 23 (10.65%) Windows 7
15 23 (10.65%) VMware Infrastructure
16 21 (9.72%) Apple
17 20 (9.26%) DNS
17 20 (9.26%) Finance
18 19 (8.80%) Linux
18 19 (8.80%) Android
19 18 (8.33%) Security Cleared
19 18 (8.33%) DHCP
20 16 (7.41%) ServiceNow
20 16 (7.41%) Mac OS
20 16 (7.41%) Apple iOS
20 16 (7.41%) ITSM
20 16 (7.41%) SQL
21 15 (6.94%) Dell

Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (6.02%) SharePoint
2 8 (3.70%) MS Exchange
2 8 (3.70%) Skype for Business
3 3 (1.39%) Confluence
4 2 (0.93%) Blackberry Enterprise Server
4 2 (0.93%) IIS
5 1 (0.46%) Apache Spark
5 1 (0.46%) Elasticsearch
5 1 (0.46%) Exchange Server 2010
5 1 (0.46%) Exchange Server 2013
5 1 (0.46%) Tomcat
5 1 (0.46%) WebLogic
5 1 (0.46%) WebLogic Portal
5 1 (0.46%) WebSphere
5 1 (0.46%) WebSphere Application Server
Applications
1 32 (14.81%) Microsoft Office
2 4 (1.85%) Adobe Creative Suite
2 4 (1.85%) Microsoft Excel
3 3 (1.39%) NUKE
4 2 (0.93%) MS Visio
5 1 (0.46%) Autodesk Flame
5 1 (0.46%) CINEMA 4D
5 1 (0.46%) Maya
5 1 (0.46%) Microsoft PowerPoint
Business Applications
1 7 (3.24%) Refinitiv Enterprise Platform
2 6 (2.78%) Eikon
3 1 (0.46%) Dynamics NAV
Cloud Services
1 79 (36.57%) Microsoft 365
2 33 (15.28%) Azure
3 13 (6.02%) Azure Active Directory
4 10 (4.63%) AWS
5 9 (4.17%) OneDrive
6 5 (2.31%) Google Workspace
7 4 (1.85%) Mimecast
8 3 (1.39%) Adobe Creative Cloud
8 3 (1.39%) Azure ExpressRoute
9 2 (0.93%) Power Platform
9 2 (0.93%) PowerApps
10 1 (0.46%) AWS CloudFormation
10 1 (0.46%) Azure Storage
10 1 (0.46%) GCP
10 1 (0.46%) IaaS
10 1 (0.46%) PaaS
10 1 (0.46%) Power Automate
10 1 (0.46%) SaaS
10 1 (0.46%) SuccessFactors
10 1 (0.46%) Yammer
Communications & Networking
1 20 (9.26%) DNS
2 18 (8.33%) DHCP
3 15 (6.94%) Firewall
4 13 (6.02%) LAN
4 13 (6.02%) TCP/IP
5 11 (5.09%) VoIP
6 8 (3.70%) Network Security
6 8 (3.70%) SAN
6 8 (3.70%) Skype
6 8 (3.70%) WAN
7 7 (3.24%) WebEx
8 6 (2.78%) Fibre Channel
8 6 (2.78%) Remote Desktop
9 5 (2.31%) Internet
9 5 (2.31%) VPN
10 4 (1.85%) Wireless
11 3 (1.39%) Bluetooth
11 3 (1.39%) Multicast
11 3 (1.39%) PBX
11 3 (1.39%) VLAN
Database & Business Intelligence
1 10 (4.63%) SQL Server
2 3 (1.39%) Relational Database
2 3 (1.39%) SQL Server Analysis Services
2 3 (1.39%) SQL Server Integration Services
3 2 (0.93%) PostgreSQL
3 2 (0.93%) Power BI
3 2 (0.93%) RDBMS
3 2 (0.93%) SQL Server 2012
4 1 (0.46%) Apache Hive
4 1 (0.46%) Big Data
4 1 (0.46%) Data Warehouse
4 1 (0.46%) DTS
4 1 (0.46%) Hadoop
4 1 (0.46%) HBase
4 1 (0.46%) InfluxDB
4 1 (0.46%) MySQL
4 1 (0.46%) Oracle Database
4 1 (0.46%) SQL Server 2005
4 1 (0.46%) SQL Server 2008
4 1 (0.46%) SQL Server Reporting Services
Development Applications
1 6 (2.78%) JIRA
2 3 (1.39%) Jenkins
2 3 (1.39%) TeamCity
3 2 (0.93%) Artifactory
3 2 (0.93%) Bitbucket
4 1 (0.46%) Git (software)
4 1 (0.46%) IBM UrbanCode
4 1 (0.46%) Octopus Deploy
4 1 (0.46%) Subversion
4 1 (0.46%) Visual Studio
General
1 58 (26.85%) Social Skills
2 20 (9.26%) Finance
3 10 (4.63%) Banking
4 8 (3.70%) Organisational Skills
5 7 (3.24%) Analytical Skills
5 7 (3.24%) Public Sector
6 6 (2.78%) Legal
6 6 (2.78%) Telecoms
7 5 (2.31%) Investment Banking
8 4 (1.85%) French Language
8 4 (1.85%) Presentation Skills
9 2 (0.93%) Front Office
10 1 (0.46%) Back Office
10 1 (0.46%) Financial Institution
10 1 (0.46%) Games
10 1 (0.46%) International Banking
10 1 (0.46%) Law
10 1 (0.46%) Publishing
10 1 (0.46%) Retail
Libraries, Frameworks & Software Standards
1 10 (4.63%) FIX Protocol
2 5 (2.31%) Java EE
2 5 (2.31%) Software Packaging
3 4 (1.85%) .NET
3 4 (1.85%) JMS
3 4 (1.85%) JPA
4 2 (0.93%) REST
5 1 (0.46%) 802.1X
5 1 (0.46%) ASP.NET
5 1 (0.46%) HTML
5 1 (0.46%) JSON
5 1 (0.46%) LDAP
5 1 (0.46%) Middleware
5 1 (0.46%) Node.js
5 1 (0.46%) OLE
5 1 (0.46%) SOAP
5 1 (0.46%) Web Services
5 1 (0.46%) WSH
5 1 (0.46%) XML
5 1 (0.46%) XSLT
Miscellaneous
1 11 (5.09%) Video Conferencing
2 8 (3.70%) Management Information System
3 7 (3.24%) Foreign Exchange (FX)
4 6 (2.78%) iPhone
5 5 (2.31%) Blackberry
5 5 (2.31%) Client/Server
6 4 (1.85%) Virtual Team
7 3 (1.39%) Clustering
7 3 (1.39%) iPad
7 3 (1.39%) Mobile App
7 3 (1.39%) Self-Motivation
7 3 (1.39%) User Experience
8 2 (0.93%) Equities
8 2 (0.93%) iSeries
8 2 (0.93%) PKI
8 2 (0.93%) Replication
9 1 (0.46%) Data Centre
9 1 (0.46%) Driving Licence
9 1 (0.46%) Equity Derivative
9 1 (0.46%) Fixed Income
Operating Systems
1 130 (60.19%) Windows
2 50 (23.15%) Windows 10
3 47 (21.76%) Windows Server
4 23 (10.65%) Windows 7
5 19 (8.80%) Android
5 19 (8.80%) Linux
6 16 (7.41%) Apple iOS
6 16 (7.41%) Mac OS
7 12 (5.56%) Windows Server 2012
8 8 (3.70%) Mac OS X
9 7 (3.24%) Red Hat Enterprise Linux
9 7 (3.24%) Windows 8
10 6 (2.78%) Windows Server 2016
10 6 (2.78%) Windows Server 2019
11 3 (1.39%) Unix
12 2 (0.93%) CentOS
12 2 (0.93%) Windows Phone
12 2 (0.93%) Windows Server 2003
12 2 (0.93%) Windows Server 2008
13 1 (0.46%) AIX
Processes & Methodologies
1 28 (12.96%) ITIL
2 25 (11.57%) Problem-Solving
3 16 (7.41%) ITSM
4 12 (5.56%) DevOps
4 12 (5.56%) Migration
4 12 (5.56%) Time Management
5 11 (5.09%) Infrastructure Engineering
5 11 (5.09%) Service Management
6 10 (4.63%) Incident Management
7 9 (4.17%) Service Delivery
8 8 (3.70%) Agile Software Development
8 8 (3.70%) Change Management
9 7 (3.24%) Asset Management
10 6 (2.78%) Computer Science
11 5 (2.31%) Analytics
11 5 (2.31%) API Design
11 5 (2.31%) Break/Fix
11 5 (2.31%) SDLC
11 5 (2.31%) Software Distribution
12 4 (1.85%) Root Cause Analysis
Programming Languages
1 16 (7.41%) SQL
2 11 (5.09%) PowerShell
3 9 (4.17%) Java
4 8 (3.70%) Python
5 5 (2.31%) Java 8
6 2 (0.93%) C#
6 2 (0.93%) T-SQL
7 1 (0.46%) Bash Shell
7 1 (0.46%) Go
7 1 (0.46%) Groovy
7 1 (0.46%) Perl
7 1 (0.46%) PHP
7 1 (0.46%) R
7 1 (0.46%) Ruby
7 1 (0.46%) Shell Script
7 1 (0.46%) VB
7 1 (0.46%) VBScript
7 1 (0.46%) XPath
Qualifications
1 18 (8.33%) Security Cleared
2 13 (6.02%) SC Cleared
3 11 (5.09%) Microsoft Certification
4 10 (4.63%) Degree
5 8 (3.70%) Computer Science Degree
6 7 (3.24%) Cisco Certification
7 6 (2.78%) Citrix Certification
7 6 (2.78%) ITIL Certification
8 5 (2.31%) AWS Certification
8 5 (2.31%) CCNP
8 5 (2.31%) MCSA
8 5 (2.31%) MCSE
9 3 (1.39%) A+ Certification
9 3 (1.39%) CCNA
9 3 (1.39%) DBS Check
9 3 (1.39%) Network+ Certification
10 2 (0.93%) DV Cleared
10 2 (0.93%) HPE ATP
10 2 (0.93%) VMware Certified Professional (VCP)
11 1 (0.46%) CCENT
Quality Assurance & Compliance
1 14 (6.48%) SLA
2 1 (0.46%) COBIT
2 1 (0.46%) PCI DSS
2 1 (0.46%) QA
System Software
1 86 (39.81%) Active Directory
2 23 (10.65%) VMware Infrastructure
3 9 (4.17%) Hyper-V
4 6 (2.78%) Docker
4 6 (2.78%) Virtual Desktop
5 5 (2.31%) Microsoft Virtual Server
5 5 (2.31%) Virtual Servers
5 5 (2.31%) XenDesktop
6 3 (1.39%) XenApp
7 2 (0.93%) BitLocker
7 2 (0.93%) VMware Workstation
7 2 (0.93%) vSphere
8 1 (0.46%) Firmware
8 1 (0.46%) HDFS
8 1 (0.46%) Microsoft App-V
8 1 (0.46%) Terminal Server
8 1 (0.46%) Terminal Services
8 1 (0.46%) Virtual Machines
8 1 (0.46%) VMware ESXi
Systems Management
1 39 (18.06%) SCCM
2 8 (3.70%) Microsoft Intune
3 7 (3.24%) Jamf Pro
3 7 (3.24%) WSUS
4 5 (2.31%) Ansible
4 5 (2.31%) Kubernetes
5 3 (1.39%) AirWatch
5 3 (1.39%) ITRS Geneos
5 3 (1.39%) Puppet
6 2 (0.93%) Backup Exec
6 2 (0.93%) EMC NetWorker
6 2 (0.93%) Netcool
6 2 (0.93%) OpenView Configuration Management
7 1 (0.46%) BladeLogic
7 1 (0.46%) Cisco CUCM
7 1 (0.46%) Docker Swarm
7 1 (0.46%) FreeIPA
7 1 (0.46%) Grafana
7 1 (0.46%) Opscode Chef
7 1 (0.46%) Terraform
Vendors
1 78 (36.11%) Microsoft
2 30 (13.89%) VMware
3 24 (11.11%) Cisco
3 24 (11.11%) Citrix
4 21 (9.72%) Apple
5 16 (7.41%) ServiceNow
6 15 (6.94%) Dell
7 12 (5.56%) HP
8 9 (4.17%) Adobe
9 8 (3.70%) Bloomberg
10 7 (3.24%) Google
10 7 (3.24%) Juniper
10 7 (3.24%) Red Hat
10 7 (3.24%) Refinitiv
11 6 (2.78%) Centrify
11 6 (2.78%) Reuters
12 5 (2.31%) Brocade
12 5 (2.31%) Ivanti
12 5 (2.31%) QNAP
13 4 (1.85%) Polycom