Period
to 18 November 2017

The median annual salary for a Desktop Support was £33,250 in advertised job vacancies in London during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > London
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 304 334 306
Rank change year-on-year +30 -28 -25
Permanent jobs requiring a Desktop Support 776 693 988
As % of all permanent IT jobs advertised in London 1.03% 0.91% 1.11%
As % of the Job Titles category 1.10% 0.95% 1.15%
Number of salaries quoted 652 630 868
London median annual salary £33,250 £32,500 £32,750
Median salary % change year-on-year +2.31% -0.76% +0.77%
10th Percentile £23,550 £23,750 £23,000
90th Percentile £61,250 £56,250 £51,250
England median annual salary £30,000 £29,000 £29,500
% change year-on-year +3.45% -1.69% -1.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70770 72897 85692
% of permanent IT jobs with a recognized job title 94.34% 95.96% 96.00%
Number of salaries quoted 55623 62964 72725
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Desktop Support
Job Vacancy Trend in London

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Desktop Support in London

Desktop Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in London.

Salary trend for Desktop Support in London

Desktop Support
Salary Histogram in London

The salary distribution of IT jobs citing Desktop Support in London over the 6 months to 18 November 2017.

Salary histogram for Desktop Support in London

Desktop Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the London region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -4 158 £32,500 -1.52% 11
West London +24 41 £29,000 -3.33% 5
South London +24 40 £27,000 - 1
East London +9 15 £27,500 -6.78%
North London +11 4 £30,000 +30.43%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 November 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Desktop Support in the job title.

1 622 (80.15%) Windows
2 420 (54.12%) Active Directory
3 321 (41.37%) Microsoft
4 316 (40.72%) Windows 7
5 276 (35.57%) Finance
6 226 (29.12%) Office 365
6 226 (29.12%) Windows 10
7 212 (27.32%) Microsoft Office
8 203 (26.16%) Citrix
9 182 (23.45%) Windows Server
10 172 (22.16%) PowerShell
11 153 (19.72%) Banking
12 152 (19.59%) ITIL
13 146 (18.81%) SCCM
14 117 (15.08%) VMware
15 109 (14.05%) Asset Management
16 100 (12.89%) Microsoft Certification
17 96 (12.37%) MS Exchange
18 94 (12.11%) Investment Banking
19 93 (11.98%) Windows Server 2012
20 91 (11.73%) DNS
21 90 (11.60%) Analytical Skills
22 89 (11.47%) DHCP
23 85 (10.95%) SQL
24 81 (10.44%) TCP/IP
25 80 (10.31%) SQL Server
26 79 (10.18%) Degree
27 78 (10.05%) Root Cause Analysis
28 77 (9.92%) VMware Infrastructure
29 72 (9.28%) Windows 8

Desktop Support Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (12.37%) MS Exchange
2 57 (7.35%) Elasticsearch
3 40 (5.15%) Exchange Server 2010
4 28 (3.61%) Exchange Server 2013
5 26 (3.35%) Skype for Business
6 24 (3.09%) SharePoint
7 21 (2.71%) IIS
8 15 (1.93%) Blackberry Enterprise Server
9 12 (1.55%) Exchange Server 2003
9 12 (1.55%) Exchange Server 2007
10 6 (0.77%) IBM Notes
11 2 (0.26%) CMS
11 2 (0.26%) SharePoint Server
12 1 (0.13%) Confluence
12 1 (0.13%) IBM Domino
12 1 (0.13%) SharePoint 2010
Applications
1 212 (27.32%) Microsoft Office
2 32 (4.12%) Microsoft Excel
3 11 (1.42%) Adobe Creative Suite
3 11 (1.42%) Microsoft PowerPoint
4 4 (0.52%) MS Visio
4 4 (0.52%) Revit
5 2 (0.26%) AutoCAD
6 1 (0.13%) Adobe Illustrator
6 1 (0.13%) InCopy
6 1 (0.13%) InDesign
6 1 (0.13%) Photoshop
Business Applications
1 6 (0.77%) Remedy ITSM
2 5 (0.64%) Eikon
3 1 (0.13%) Dynamics CRM
3 1 (0.13%) Sentinel
Cloud Services
1 226 (29.12%) Office 365
2 15 (1.93%) Microsoft Azure
3 9 (1.16%) OneDrive
4 7 (0.90%) IaaS
5 6 (0.77%) Amazon AWS
6 4 (0.52%) Mimecast
7 3 (0.39%) G Suite
8 2 (0.26%) Yammer
9 1 (0.13%) Adobe Creative Cloud
9 1 (0.13%) Cloud Computing
9 1 (0.13%) Dropbox
9 1 (0.13%) Dynamics 365
Communications & Networking
1 91 (11.73%) DNS
2 89 (11.47%) DHCP
3 81 (10.44%) TCP/IP
4 52 (6.70%) LAN
5 46 (5.93%) Firewall
6 44 (5.67%) Wireless
7 33 (4.25%) WAN
8 32 (4.12%) Remote Desktop
9 25 (3.22%) Skype
10 21 (2.71%) VPN
11 20 (2.58%) SAN
12 17 (2.19%) NAS
13 11 (1.42%) VoIP
14 10 (1.29%) Internet
14 10 (1.29%) Wi-Fi
15 8 (1.03%) PBX
16 7 (0.90%) Cisco IOS
17 6 (0.77%) Broadband
17 6 (0.77%) IP Telephony
17 6 (0.77%) VLAN
Database & Business Intelligence
1 80 (10.31%) SQL Server
2 4 (0.52%) SQL Server 2014
3 2 (0.26%) MySQL
3 2 (0.26%) Oracle Reports
3 2 (0.26%) SQL Server 2012
3 2 (0.26%) SQL Server 2016
3 2 (0.26%) SQL Server Integration Services
3 2 (0.26%) SQL Server Reporting Services
4 1 (0.13%) Blockchain
Development Applications
1 37 (4.77%) MSI
2 11 (1.42%) InstallShield
3 5 (0.64%) AutoIt
3 5 (0.64%) JIRA
4 4 (0.52%) AdminStudio
5 2 (0.26%) Team Foundation Server
6 1 (0.13%) FrontPage
6 1 (0.13%) WinDbg
General
1 276 (35.57%) Finance
2 153 (19.72%) Banking
3 94 (12.11%) Investment Banking
4 58 (7.47%) Retail Banking
5 34 (4.38%) Law
6 27 (3.48%) Legal
7 21 (2.71%) Advertising
8 15 (1.93%) Telecoms
9 12 (1.55%) Financial Institution
10 10 (1.29%) International Banking
10 10 (1.29%) Retail
11 9 (1.16%) Italian Language
12 6 (0.77%) Marketing
13 5 (0.64%) Back Office
13 5 (0.64%) Front Office
13 5 (0.64%) Manufacturing
14 4 (0.52%) Games
14 4 (0.52%) Publishing
15 2 (0.26%) French Language
15 2 (0.26%) Multimedia
Libraries, Frameworks & Software Standards
1 34 (4.38%) Software Packaging
2 15 (1.93%) .NET
3 11 (1.42%) WSH
4 6 (0.77%) Velocity
5 4 (0.52%) WCF
5 4 (0.52%) Web Services
6 3 (0.39%) ASP.NET
6 3 (0.39%) HTML
7 2 (0.26%) ASP.NET MVC
7 2 (0.26%) ASP.NET Web Forms
7 2 (0.26%) FIX Protocol
7 2 (0.26%) Flash
7 2 (0.26%) QuickFIX
7 2 (0.26%) WinForms
7 2 (0.26%) WPF
7 2 (0.26%) XML
7 2 (0.26%) XMPP
8 1 (0.13%) COM
8 1 (0.13%) Mason
8 1 (0.13%) Middleware
Miscellaneous
1 90 (11.60%) Analytical Skills
2 69 (8.89%) User Experience
3 51 (6.57%) Blackberry
4 40 (5.15%) Hedge funds
5 38 (4.90%) Video Conferencing
6 28 (3.61%) Fat Client
6 28 (3.61%) Thin Client
7 27 (3.48%) iPhone
8 25 (3.22%) Management Information System
9 24 (3.09%) Smartphone
10 22 (2.84%) Computer Science
11 12 (1.55%) Driving Licence
12 11 (1.42%) iPad
13 9 (1.16%) Mobile Computing
14 8 (1.03%) Data Centre
15 7 (0.90%) BYOD
16 5 (0.64%) CCTV
17 4 (0.52%) CMDB
17 4 (0.52%) Mobile App
17 4 (0.52%) STB
Operating Systems
1 622 (80.15%) Windows
2 316 (40.72%) Windows 7
3 226 (29.12%) Windows 10
4 182 (23.45%) Windows Server
5 93 (11.98%) Windows Server 2012
6 72 (9.28%) Windows 8
7 70 (9.02%) Windows Server 2008
8 58 (7.47%) Mac OS X
9 49 (6.31%) Android
10 32 (4.12%) Linux
11 27 (3.48%) Mac OS
12 23 (2.96%) Apple iOS
13 18 (2.32%) Unix
14 15 (1.93%) Windows Server 2003
15 6 (0.77%) Solaris
15 6 (0.77%) SUSE
15 6 (0.77%) Windows Phone
15 6 (0.77%) Windows XP
16 5 (0.64%) Debian
16 5 (0.64%) Windows Vista
Processes & Methodologies
1 152 (19.59%) ITIL
2 109 (14.05%) Asset Management
3 78 (10.05%) Root Cause Analysis
4 67 (8.63%) Wealth Management
5 66 (8.51%) Project Management
6 61 (7.86%) Performance Management
7 60 (7.73%) Process Improvement
8 59 (7.60%) Desktop Virtualisation
9 57 (7.35%) Application Performance Management
9 57 (7.35%) Performance Analysis
9 57 (7.35%) Product Management
9 57 (7.35%) Robotic Process Automation
9 57 (7.35%) UX Design
10 53 (6.83%) Service Delivery
11 51 (6.57%) Service Management
12 42 (5.41%) Task Automation
13 36 (4.64%) Application Packaging
14 32 (4.12%) Investment Management
15 25 (3.22%) Migration
16 24 (3.09%) Mobile Device Management
Programming Languages
1 172 (22.16%) PowerShell
2 85 (10.95%) SQL
3 62 (7.99%) Shell Script
4 59 (7.60%) Java
5 16 (2.06%) C#
6 15 (1.93%) Python
7 14 (1.80%) Perl
7 14 (1.80%) VB
8 7 (0.90%) VBScript
9 5 (0.64%) C
10 3 (0.39%) PHP
11 2 (0.26%) Bash Shell
11 2 (0.26%) Bourne shell
11 2 (0.26%) C++
11 2 (0.26%) C-shell
11 2 (0.26%) JavaScript
11 2 (0.26%) Korn
11 2 (0.26%) VBA
12 1 (0.13%) VB.NET
Qualifications
1 100 (12.89%) Microsoft Certification
2 79 (10.18%) Degree
3 63 (8.12%) MCSE
4 30 (3.87%) MCP
5 26 (3.35%) MCSA
6 17 (2.19%) Cisco Certification
7 14 (1.80%) CCNA
8 13 (1.68%) ITIL Certification
9 11 (1.42%) MCITP
10 9 (1.16%) A+ Certification
11 8 (1.03%) MCDST
12 7 (0.90%) VMware Certified Professional (VCP)
13 6 (0.77%) ITIL Foundation Certificate
14 5 (0.64%) DBS Check
14 5 (0.64%) Security Cleared
15 4 (0.52%) SC Cleared
16 3 (0.39%) Citrix Certification
16 3 (0.39%) MCTS
16 3 (0.39%) Network+ Certification
16 3 (0.39%) PMI Certification
Quality Assurance & Compliance
1 57 (7.35%) SLA
2 4 (0.52%) Cyber Essentials
2 4 (0.52%) Cyber Essentials PLUS
2 4 (0.52%) ISO/IEC 27001
2 4 (0.52%) QA
3 2 (0.26%) EMIR
3 2 (0.26%) MiFID
System Software
1 420 (54.12%) Active Directory
2 77 (9.92%) VMware Infrastructure
3 51 (6.57%) Microsoft App-V
3 51 (6.57%) XenApp
4 44 (5.67%) XenDesktop
5 28 (3.61%) vSphere
6 26 (3.35%) Virtual Desktop
7 24 (3.09%) Hyper-V
8 12 (1.55%) Virtual Machines
9 11 (1.42%) DFS Replication
9 11 (1.42%) Terminal Server
10 10 (1.29%) VMware ESXi
11 5 (0.64%) VMware Workstation
12 4 (0.52%) BitLocker
13 3 (0.39%) Terminal Services
13 3 (0.39%) Virtual Servers
14 1 (0.13%) Xsan
Systems Management
1 146 (18.81%) SCCM
2 14 (1.80%) WSUS
3 11 (1.42%) Microsoft Data Protection Manager
3 11 (1.42%) WMI
4 7 (0.90%) SCOrch
5 5 (0.64%) Norton AntiVirus
5 5 (0.64%) SCOM
5 5 (0.64%) Symantec Endpoint Protection
6 4 (0.52%) AirWatch
6 4 (0.52%) Malwarebytes
6 4 (0.52%) vCenter Server
6 4 (0.52%) XenMobile
7 3 (0.39%) Systems Management Server (SMS)
8 2 (0.26%) Backup Exec
8 2 (0.26%) DameWare
8 2 (0.26%) Jamf Pro
8 2 (0.26%) Microsoft Intune
9 1 (0.13%) McAfee ePO
9 1 (0.13%) OpenView
9 1 (0.13%) SCVMM
Vendors
1 321 (41.37%) Microsoft
2 203 (26.16%) Citrix
3 117 (15.08%) VMware
4 67 (8.63%) Apple
5 61 (7.86%) Reuters
6 57 (7.35%) Splunk
7 48 (6.19%) Cisco
8 44 (5.67%) Bloomberg
9 41 (5.28%) FactSet
10 37 (4.77%) HP
11 24 (3.09%) Avaya
12 17 (2.19%) Adobe
13 15 (1.93%) Dell
13 15 (1.93%) Symantec
14 14 (1.80%) AppSense
15 13 (1.68%) iManage
16 11 (1.42%) Remedy
17 10 (1.29%) ServiceNow
17 10 (1.29%) Sophos
18 9 (1.16%) NetApp