Service Delivery Contracts in Scotland

Service Delivery
UK > Scotland

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 17 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 66 90 61
Rank change year-on-year +24 -29 +11
Contract jobs citing Service Delivery 58 81 143
As % of all contract jobs advertised in Scotland 2.71% 3.01% 4.20%
As % of the Processes & Methodologies category 3.07% 3.25% 4.51%
Number of daily rates quoted 41 51 100
10th Percentile £200 £156 £254
25th Percentile £240 £409 £425
Median daily rate (50th Percentile) £375 £500 £529
Median % change year-on-year -25.00% -5.44% +14.32%
75th Percentile £575 £594 £623
90th Percentile £600 £663 £661
UK median daily rate £461 £525 £513
% change year-on-year -12.14% +2.44% +13.89%
Number of hourly rates quoted 2 2 8
10th Percentile - £12.79 £15.59
25th Percentile - £12.85 £19.66
Median hourly rate £12.30 £13.33 £27.50
Median % change year-on-year -7.73% -51.53% +64.18%
75th Percentile - £13.98 £56.00
90th Percentile - £14.14 £56.83
UK median hourly rate £14.84 £22.50 £14.50
% change year-on-year -34.04% +55.17% -22.20%

All Process and Methodology Skills
Scotland

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,887 2,493 3,174
As % of all contract IT jobs advertised in Scotland 88.10% 92.54% 93.16%
Number of daily rates quoted 1,158 1,767 2,243
10th Percentile £219 £260 £250
25th Percentile £369 £406 £400
Median daily rate (50th Percentile) £475 £475 £470
Median % change year-on-year - +1.06% +10.59%
75th Percentile £575 £550 £550
90th Percentile £650 £650 £625
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 92 55 46
10th Percentile £12.30 £10.63 £15.04
25th Percentile £15.92 £11.25 £18.29
Median hourly rate £19.50 £16.00 £37.43
Median % change year-on-year +21.88% -57.25% -6.43%
75th Percentile £42.71 £50.74 £48.75
90th Percentile £60.75 £67.13 £56.00
UK median hourly rate £36.05 £35.65 £25.68
% change year-on-year +1.11% +38.82% +5.90%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing Service Delivery in Scotland.

Daily rate trend for Service Delivery in Scotland

Service Delivery
Daily Rate Histogram in Scotland

Daily rate distribution for jobs citing Service Delivery in Scotland over the 6 months to 17 May 2024.

Daily rate histogram for Service Delivery in Scotland

Service Delivery
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing Service Delivery in Scotland.

Hourly rate trend for Service Delivery in Scotland

Service Delivery
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Glasgow +5 23 £513 +8.35% 11
Edinburgh +13 22 £240 -56.06% 14
Renfrewshire +6 6 £120 -
West Lothian - 3 £184 -
South Lanarkshire 0 2 - -
Dundee - 1 - - 1
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.72%) IBM HTTP Server
1 1 (1.72%) WebSphere
1 1 (1.72%) WebSphere Application Server
1 1 (1.72%) WebSphere Portal
Applications
1 12 (20.69%) Microsoft Office
2 1 (1.72%) Microsoft Excel
Cloud Services
1 4 (6.90%) AWS
2 2 (3.45%) Amazon GuardDuty
2 2 (3.45%) Azure
2 2 (3.45%) Azure Sentinel
2 2 (3.45%) Dynamics 365
2 2 (3.45%) Entra ID
2 2 (3.45%) Microsoft 365
3 1 (1.72%) Amazon EKS
3 1 (1.72%) IaaS
3 1 (1.72%) OCI
3 1 (1.72%) OpenShift
3 1 (1.72%) Power Automate
3 1 (1.72%) Power Platform
Communications & Networking
1 12 (20.69%) DHCP
1 12 (20.69%) DNS
1 12 (20.69%) VPN
2 3 (5.17%) Firewall
3 2 (3.45%) Internet
3 2 (3.45%) LAN
3 2 (3.45%) WLAN
4 1 (1.72%) HTTP
Database & Business Intelligence
1 3 (5.17%) Oracle Reports
2 2 (3.45%) Amazon RDS
3 1 (1.72%) Power BI
Development Applications
1 5 (8.62%) JIRA
2 1 (1.72%) Git
2 1 (1.72%) Gradle
2 1 (1.72%) IBM UrbanCode
2 1 (1.72%) Jenkins
2 1 (1.72%) Maven
General
1 16 (27.59%) Social Skills
2 15 (25.86%) Public Sector
3 9 (15.52%) Finance
4 7 (12.07%) Analytical Skills
5 6 (10.34%) Banking
6 3 (5.17%) Inclusion and Diversity
7 1 (1.72%) Marketing
Job Titles
1 7 (12.07%) Desktop Engineer
1 7 (12.07%) Lead
1 7 (12.07%) Service Manager
1 7 (12.07%) Service Transition Manager
1 7 (12.07%) Transition Manager
2 6 (10.34%) Consultant
2 6 (10.34%) Desktop Support
3 5 (8.62%) Analyst
3 5 (8.62%) Management Consultant
3 5 (8.62%) Network Engineer
3 5 (8.62%) SC Cleared Desktop Support
3 5 (8.62%) Service Management Consultant
4 4 (6.90%) SC Cleared Network Engineer
5 2 (3.45%) AWS Specialist
5 2 (3.45%) Azure Specialist
5 2 (3.45%) Cloud Engineer
5 2 (3.45%) IT Analyst
5 2 (3.45%) IT Engineer
5 2 (3.45%) ServiceNow Consultant
5 2 (3.45%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 2 (3.45%) Oracle Fusion
2 1 (1.72%) J2EE
2 1 (1.72%) Middleware
Miscellaneous
1 5 (8.62%) Management Information System
1 5 (8.62%) Onboarding
2 4 (6.90%) Product Ownership
3 3 (5.17%) Self-Motivation
4 1 (1.72%) Data Protection Act
Operating Systems
1 15 (25.86%) Windows
2 12 (20.69%) Windows 10
3 11 (18.97%) Windows 7
4 3 (5.17%) Unix
5 2 (3.45%) Linux
5 2 (3.45%) Windows Server
6 1 (1.72%) Solaris
Processes & Methodologies
1 28 (48.28%) ITIL
2 16 (27.59%) Service Management
3 13 (22.41%) Break/Fix
4 11 (18.97%) Agile
5 10 (17.24%) Coaching
5 10 (17.24%) ITSM
6 9 (15.52%) Change Management
7 8 (13.79%) Continuous Improvement
7 8 (13.79%) Process Management
8 7 (12.07%) Customer Service
8 7 (12.07%) Problem-Solving
8 7 (12.07%) Requirements Gathering
9 6 (10.34%) PRINCE2
9 6 (10.34%) Roadmaps
10 5 (8.62%) Client Onboarding
10 5 (8.62%) Decision-Making
10 5 (8.62%) Mentoring
10 5 (8.62%) Project Management
10 5 (8.62%) Risk Management
11 4 (6.90%) Cybersecurity
Programming Languages
1 1 (1.72%) Bash
1 1 (1.72%) Groovy
1 1 (1.72%) Python
1 1 (1.72%) Ruby
1 1 (1.72%) Shell Script
Qualifications
1 18 (31.03%) Security Cleared
2 16 (27.59%) SC Cleared
3 11 (18.97%) A+ Certification
4 3 (5.17%) CGEIT
4 3 (5.17%) CISA
4 3 (5.17%) CISM
4 3 (5.17%) CISSP
4 3 (5.17%) CRISC
4 3 (5.17%) Degree
4 3 (5.17%) ISO 27001 Lead Auditor
5 2 (3.45%) ACCA
5 2 (3.45%) AWS Certification
5 2 (3.45%) AWS Certified Cloud Practitioner
5 2 (3.45%) Azure Certification
5 2 (3.45%) CIMA
5 2 (3.45%) CIPD
5 2 (3.45%) CIPFA
6 1 (1.72%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (12.07%) SLA
2 6 (10.34%) QA
3 4 (6.90%) Disclosure Scotland
4 3 (5.17%) ISO/IEC 27001
4 3 (5.17%) NIST
5 1 (1.72%) Accessibility
System Software
1 14 (24.14%) Active Directory
Systems Management
1 12 (20.69%) SCCM
2 1 (1.72%) Ansible
2 1 (1.72%) Kubernetes
2 1 (1.72%) Terraform
Vendors
1 15 (25.86%) Microsoft
2 12 (20.69%) Cisco
3 9 (15.52%) ServiceNow
4 6 (10.34%) Oracle
5 2 (3.45%) Avaya
5 2 (3.45%) Extreme Networks
5 2 (3.45%) Fortinet
6 1 (1.72%) IBM