Senior Customer Success Manager (French-speaking)
- Location
- Greater London, England, United Kingdom
seamless customer experience. Reset expectations with customers by having challenging conversations when appropriate. Nurture and track renewal success and customer value in the CRM, communicating openly and keeping relevant information up to date. Advance the customer voice by providing feedback to Product and Engineering on where the platform can better … articulate customer value. Strong mentorship and coaching capabilities, with a collaborative and 'learn-it-all' approach to team development. Proficiency in CRM and Customer Success platforms (Salesforce and Vitally preferred), plus Zoom, Slack, and G-Suite. Leadership & Team Enablement Serve as your region's key contributor for renewal and customer ...