201 to 225 of 322 Customer Service Jobs in the South East

site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing … problems, and implementing solutions to enhance the overall IT environment. Key Responsibilities Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

seeking a solid and reabile 2nd Line Support Engineer due to an increase is workload and client demand. About the role Reporting to the Service Desk Manager (based in the UK), the 2nd Line Support Engineer will be responsible for providing support to customers for the more complex … customers on-site (London-based). This role is office-based, working 5 days in our Holborn office Monday to Friday. Responsibilities Deliver outstanding customer service through all types of communication: As part of a wider team, answer incoming calls from customers and create tickets, or route calls ...

specialist educational technology, making it an excellent opportunity to continue developing your career in IT. You'll provide first-line technical support, manage service desk tickets, install and configure hardware, support classroom technology and assist with maintaining the school's IT infrastructure. You'll also play a key role … positively impact the lives of young people every day. The Role *Provide first-line IT support to staff and students *Manage and respond to service desk tickets *Install, configure and maintain desktops, laptops, tablets and peripherals *Support Microsoft 365, Entra ID and Active Directory user administration *Maintain IT assets ...

encourages positive change in the local community. Senior Technical Analyst - The Role: You will provide high quality technical expertise across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents … team to improve resilience and technical capability - Lead the design and implementation of technology solutions aligned with business objectives and security requirements - Deliver excellent customer service to employees, managers and councillors - Monitor and manage security, ICT infrastructure and key systems processes Senior Technical Analyst - You: - Level 5 qualification ...

England, delivering IT projects from design through to implementation. You will work across infrastructure, networking, hardware, and cloud technologies, whilst also supporting the wider service desk function and contributing to the continued growth of the business. As part of a close-knit team, you will have the opportunity … firewalls (such as WatchGuard or Fortinet), Windows Server, DNS, DHCP, VLANs, and routing is highly desirable. You will be a strong communicator with excellent customer service skills and the confidence to work independently on client sites. A full UK driving licence and willingness to travel across the South ...

colleagues & customers Proud Positive has a can do energy that brightens up those around them KPIs: IT Tickets closed per month >95% of opened Service Satisfaction >80% Qualifications/Educational Requirements: Essential Experience providing 2nd line IT support in a multi-site or complex environment. Experience administering Microsoft … knowledge of SQL Strong Knowledge of Microsoft 365 Highly developed technical specification writing skills Ability to communicate complex topics simply Great Attention to detail Customer service skills Experience managing third parties and managing MSP to a high level of delivery Ability to prioritise effectively in a fast-moving ...

Azure/Entra, Windows Server and Desktop environments. Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies. Identify recurring issues and contribute to service improvements. Requirements Minimum 13 years' experience in an IT support role. Strong knowledge of Microsoft Server and Desktop Operating Systems. Experience with Microsoft 365, Entra … Azure. Understanding of virtualisation, networking, Firewalls, and cybersecurity. Excellent communication, organisation, and customer service skills. Possess an Enhanced DBS clearance (essential) Experience working in a school required What We're Looking For A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed ...

candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum … network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your ...

manage incidents, resolve technical issues where possible, and escalate more complex problems when required. Key Skills & Experience: Previous experience in an IT Service Desk, Helpdesk, or IT Support role Good knowledge of Windows PCs, laptops, mobile devices, and Microsoft Office applications Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Ability to manage multiple tasks and work effectively under pressure Self-motivated, flexible, and able to work independently and as part of a team Additional European language skills would be advantageous but are not essential. Due to the volume of applications received for positions ...

networking basics including routers, switches, Wi-Fi and firewalls Assisting with Ethernet and fibre cable installations Supporting VoIP phone systems and desk phones Attending customer sites with senior engineers Documenting fixes, so the team can reuse them in future As your confidence grows, you will be trusted with more … SharePoint and OneDrive support Windows device troubleshooting Networking fundamentals Ethernet and fibre cabling Wi-Fi troubleshooting Cloud services Cyber security basics Remote support tools Customer service skills How to research, test and apply technical solutions You will be working with real systems, real customers and real technical problems ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form ...

networking basics including routers, switches, Wi-Fi and firewalls Assisting with Ethernet and fibre cable installations Supporting VoIP phone systems and desk phones Attending customer sites with senior engineers Documenting fixes, so the team can reuse them in future As your confidence grows, you will be trusted with more … SharePoint and OneDrive support Windows device troubleshooting Networking fundamentals Ethernet and fibre cabling Wi-Fi troubleshooting Cloud services Cyber security basics Remote support tools Customer service skills How to research, test and apply technical solutions You will be working with real systems, real customers and real technical problems ...

wants to move away from field work. Salary £38k - £30k DOE This is an excellent opportunity for someone with strong problem-solving skills, a customer-focused approach, and an interest in technology. Full training will be provided, making the role suitable for both experienced engineers looking for an office … individuals at the start of their technical career. Key Responsibilities: · Provide first-line technical support and fault diagnosis. · Log, prioritise, and manage incidents and service requests. · Escalate complex issues to specialist teams where required. · Coordinate engineers and resources to ensure timely resolution of issues. · Keep customers and internal stakeholders ...

require working away from home, with overnight hotel stays where necessary. Essential Requirements Previous experience as an EPOS Engineer, IT Field Engineer or Field Service Engineer Strong hardware installation and fault-finding skills Excellent customer service and communication skills Ability to work independently Own reliable vehicle ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … enhancements. This is a high-impact role where you'll partner with Product, Engineering and Delivery teams to design smart, scalable solutions that elevate customer experience, boost performance and simplify our tech estate. You'll bring big-picture thinking, make commercially savvy decisions, and help build a culture ...

your CV to nik.rodway@futureelectronics.com About Future Electronics: Future Electronics is a global leader in the electronic components industry. The company’s award‐winning customer service, comprehensive global supply chain programs, and industry‐leading engineering design expertise make it a strategic partner of choice for customers worldwide. … Microelectronics company, Future Electronics is headquartered in Montreal, Canada, and operates in 44 countries and 159 offices. Its global footprint enables exceptional service and efficient, end‐to‐end supply chain solutions. The company is fully integrated and supported by a single IT infrastructure that provides real‐time inventory visibility ...

looking for an experienced and enthusiastic Trust IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools within a Trust in Dulwich London. As Trust IT Manager you will be responsible for the management, installation, maintenance … help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the TIO support service in a manner that embraces our company values. It is your job to facilitate communication between your school and TIO, keep up to date ...

automate processes, improve efficiency, and introduce innovative reporting solutions. Working closely with stakeholders across the group, you'll provide meaningful performance insights that enhance customer experience and operational effectiveness. You'll also play a key role in developing analytical capability within the team, helping colleagues maximise the value … contact centre environment. What We're Looking For Proven experience in a reporting, analytics, or business intelligence role, ideally within a contact centre or customer service environment. Strong experience producing and interpreting operational performance metrics. Advanced proficiency in reporting and analytics tools, including Power BI, Excel, and SQL. ...

summary We are recruiting for an experienced Service Desk Technician to join our IM&T Team based at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. You'll work closely with the IT Operational Team, providing in-depth second … line technical support as well as internal support for the first line Service Desk function, including first line hardware, software and telecommunications issues across the Trust. You'll use your expertise to detect, diagnose and resolve customer issues in accordance with our Service Level Agreement. ...

Typically, this person will be responsible for the installation, servicing, maintenance, and fault-finding of CCTV and Access Control systems across commercial and industrial customer sites throughout North London, Hertfordshire, and Essex. Duties and Responsibilities of the Security Engineer: Installation and commissioning of CCTV and Access Control systems. Carrying … planned preventative maintenance visits. Diagnosing and rectifying faults on security systems. Completing service reports and relevant documentation. Providing excellent customer service whilst attending client sites. Participating in the company call-out rota and responding to emergency breakdowns. Ensuring all work is completed in line with industry standards ...

business requirements.* Manage and support Microsoft Intune, including device provisioning, compliance policies, and endpoint management.* Work closely with stakeholders across the business, providing excellent customer service and clear communication.* Support IT operations, troubleshooting issues proactively and ensuring minimal disruption to users.* Assist with cybersecurity initiatives and support ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form ...

office administration, clerical work, and financial processes, with a solid understanding of Microsoft Excel. Strong communication skills, both written and oral, with a customer-focused approach. The ability to prioritise and re-prioritise tasks effectively in a fast-paced environment. A flexible, adaptable mindset, and a problem-solving attitude. … driving licence, as travel to different locations may be required. Formal qualifications such as RSA II or NVQ Level 2 in Administration/Customer Service are desirable. Why Join Us? Flexible Working: Embrace a hybrid working pattern that suits your lifestyle. Professional Development: Enhance your skills and experience ...