251 to 275 of 938 Customer Service Jobs in the UK excluding London

functionality is not sufficient: scoped applications, custom data models, advanced server- and client-side scripting, and integrations with security tooling and customer environments. It demands expert-level JavaScript, a rigorous approach to performance, maintainability and upgradeability, and the judgement to know when to configure, when to customise, and when … challenge the requirement. Because the platform delivers a live managed service to external customers, the post holder works directly with customers and service stakeholders on requirements, technical escalations and service impact, and is accountable for solutions that hold up under contractual service commitments. As the technical ...

Management in Enterprise Technology Services, you'll join a full-time graduate program and contribute to product and platform initiatives that help shape seamless customer and colleague experiences. Product Management sits at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you will … help frame customer and colleague problems, translate insights into product opportunities, define success measures, support prioritization, evaluate potential solutions, and collaborate with cross-functional partners to build technology products that create measurable value. ResponsibilitiesResponsibilities & What Type of Work to Expect: Partner with Product Managers, Engineers, Designers, Data Analysts, Architects ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people, setting ...

genuinely make a difference. As our team continues to grow, we’re looking for a Salesforce Administrator who can bring their technical expertise and customer service skills to our Managed Service clients. The Role: AspireCRM are looking for a Senior Salesforce Administrator who will be experienced … implementations and solutions. What You'll Do: As a Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support ...

housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents … work smarter and more effectively. We are ambitious and forward thinking in our approach with a strong vision for digital transformation and resident self service capabilities. We have an established cloud technology estate but are now seeking a driven and experienced Dynamics 365 professional to help us realise these ...

Join a leading technology company as Senior Customer Engineer - Level 2! Job Description: Job Title: Senior Customer Engineer - Level 2 Location: Derby, DE24 8DZ Rate: PAYE - £14.90/hr (Basic) or UMB £19.33 per hour (Inside IR35) Start/End Date: 01/12/… Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding of SCCM/Active Directory and a working knowledge of IT service models Networking experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS ...

right person. This is an entry-level opportunity combining first-line IT support with the administration and coordination that keeps an effective service desk running smoothly. You might already have around a year’s experience working on an IT service desk, helpdesk or in IT support. Alternatively … learn. What will you be doing? Working alongside the wider IT team, you'll help with the day-to-day running of the service desk and provide support to its users. Your responsibilities will include: ·Providing initial first-line support and helping users with straightforward IT queries and issues. ...

transformation programs. Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance (GRC) Security Operations (SecOps) Strategic Portfolio Management (SPM) Platform Expertise Flow Designer IntegrationHub Service Portal/Employee Center CMDB and Discovery Event Management Performance Analytics UI Builder Scoped Applications Now Experience Framework Integration Technologies REST APIs SOAP Web Services JDBC LDAP SSO (SAML ...

Manager, Technical Services FrontlineLocation - Windsor, UKType of Work - OfficeRole OverviewThe Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies … opportunities for advancementBuild team resilience by promoting a collaborative and supportive environment where employees feel valued, heard, and motivated to growOperational Oversight Oversee daily service desk operations, ensuring requests and incidents are resolved promptly and SLAs are consistently metMonitor ticket queues, call metrics, and customer feedback to ensure ...

part of a team solving complex challenges, delivering real-world impact and working alongside talented colleagues who care deeply about quality, collaboration and customer success. About the Role We are seeking a motivated and ambitious Modern Endpoint - EUC Engineer/Junior Consultant to join our growing Cloud and Cyber … Working alongside experienced Consultants and Architects, you will contribute to the design, implementation, migration, optimisation and support of secure endpoint management solutions across enterprise customer environments. You will gain hands-on experience across Microsoft Intune, Microsoft Entra ID and Microsoft Defender technologies, supporting Windows, iOS/iPadOS, Android ...

Access Control platforms. What You'll Do Provide first and second-line support for Kronos, SAP Payroll and Access Control systems Manage incidents, service requests and access requests through the Service Desk Monitor and resolve tickets within agreed SLAs Support user administration, data updates and system maintenance Assist … with reporting, data analysis and issue investigation Support system upgrades, testing, implementations and change initiatives Contribute to process improvements and service delivery enhancements What You'll Bring Experience supporting business applications or enterprise systems Strong customer service and Service Desk experience Excellent analytical and problem-solving ...

Senior Security Service Engineer – London £40,000 – £50,000 Basic Salary + Commission/OTE London Permanent | Full-Time V7 Recruitment are looking for an experienced Senior Security Service Engineer to join a well-established and growing electronic security business covering London. This is an excellent opportunity … senior position with more responsibility, autonomy and progression. You’ll manage your own area and client base across London, taking responsibility for the service, maintenance and technical performance of security systems across a variety of commercial sites. The company has an established portfolio of major commercial clients, including shopping ...

established B2B managed services division within a wider technology group. This is a senior leadership role with genuine autonomy across strategy, commercial performance, sales, customer retention, people leadership and service delivery. You'll take full ownership of the division's P&L and be responsible for building … profit, budgeting and forecasting. * Lead both managed services and professional services operations. * Drive new-logo acquisition while developing strategic relationships across the existing customer base. * Identify opportunities to introduce managed services to customers across the wider group. * Oversee Microsoft-focused and Azure-led managed services, alongside the continued development ...

breakdown services to customers across the North West. This is a hands-on engineering role where you'll be out on the road visiting customer sites, diagnosing hydraulic problems, making and fitting replacement hoses, and getting machinery back up and running as quickly as possible. Alongside the engineering side … role, you'll have the opportunity to build strong relationships with customers, develop new business and grow your own customer base, with commission available on top of your basic salary. You'll be based from our Ellesmere Port depot, with tools provided for your work and a van when ...

Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) £150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. … This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting ...

Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) £150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. … This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting ...

expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role. The role Overview As IT Service Desk Manager, you will be responsible for the leadership, performance and continuous improvement of the first/second line Service Desk team, ensuring colleagues … problem solving and prioritising work based on business impact and urgency. This role combines hands–on team leadership with operational delivery, ensuring the Service Desk consistently meets agreed KPIs and SLAs. You will be responsible for developing a motivated, skilled and customer-focused team, embedding best–practice ticket ...

sector (RFI/RFPs, enterprise proposals). This role bridges technical solution consultancy and compelling proposal writing, ensuring Unity5’s technical solutions align with customer requirements across both the more agile private sector environments and highly regulated public sector procurement frameworks. The Unity5 Commercial team is responsible for direct … talk to this in demonstrations. Technical Advocacy: Act as a subject matter expert during pitch meetings, client presentations, and technical Q&A sessions. Strong customer care ethos and customer satisfaction focus: To work with the wider team and specifically the Sales, Marketing, Implementation and Product Management, to maintain ...

Fire & Security Recruitment Partner 4way Recruitment Ltd Specialists in finding the right talent across the full spectrum of Fire, Security, Mechanical & Electrical. ABOUT OUR CUSTOMER Our customer is a national technical services provider, forming part of a larger multi-service facilities management group, with a strong … continued growth, they are looking for an experienced Fire & Security Technician to join the business on a long-term basis, working across a varied customer base with ongoing training, career development, and a strong package of benefits. Salary & Benefits Fire & Security Technician £38,000 £40,000 basic salary Paid ...

hiring four experienced Senior Computer Technicians for our London operation: two full-time and two part-time opportunities. This is a hands-on, customer-facing role for dependable technicians who can manage themselves, protect our reputation and help a busy store perform commercially. Pay and working pattern … hour starting rate, plus performance bonuses • Up to £17 per hour for candidates who can demonstrate successful shop management, excellent verified customer feedback, advanced technical ability and additional commercial skills such as Google Ads, website maintenance or ecommerce • Typical shifts are eight hours • Full-time and part-time roles ...

Your new company The Technical Customer Services person is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout the support … Investigate faults, identify root causes and recommend appropriate solutions. Escalate complex technical issues to specialist teams where necessary. Maintain accurate and detailed records of customer interactions, investigations and resolutions. Prioritise and manage multiple support cases while meeting agreed service standards. Provide clear and concise technical guidance to both ...

troubleshooting technical issues, working directly with customers and taking ownership of incidents through to resolution. You will play a key role in ensuring high service availability, rapid issue resolution and an excellent customer experience for business customers using cloud-based voice solutions. Key Responsibilities Provide … firewall, QoS and VLANs that impact voice services. Escalate complex issues to 3rd line teams or vendors, providing clear diagnostics and relevant logs. Customer Service Respond to customer support tickets and calls within agreed SLAs. Communicate clearly with customers, avoiding unnecessary technical jargon. Take ownership of incidents ...

production environments. Maintain non-production systems and ensure they remain suitable for development, integration and testing activities. Prepare release and build packages for Service Operations to deploy into production. Work with internal teams and external vendors to improve service performance and value. Collaborate with other IT teams … identify and resolve product and service issues during the project phase and, where required, after handover to business-as-usual support. Ensure technical design, security, asset health, operational risk and service readiness are considered throughout delivery. Produce clear internal documentation to enable BAU teams to support new systems ...

help deliver practical cyber security awareness and training for employees and Councillors. Alongside your security responsibilities, you will contribute to the wider ICT service, including Microsoft 365 administration, infrastructure and application updates, network monitoring, user support and service requests. Working within ITIL and change management processes, you will … provide clear advice, accurate records and excellent customer service. Job Accountabilities To be the first point of contact for ICT Security issues, coordinating the Council’s cyber security response. To deliver excellent communications and customer service to all service users, including employees, members and other customers. ...

technical issues that 1st and 2nd line teams cannot resolve. You will be hands‐on with infrastructure support, patching, software updates, and maintaining service stability across a large and complex environment. You will also play a central role in projects – from onboarding new clients to delivering infrastructure improvements … ticket queue and wait” role – you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep‐dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point ...