501 to 525 of 603 ITIL Jobs in England

issues Experience contributing as part of a collaborative development team , as well as working autonomously to deliver complex platform implementations In-depth knowledge of ITIL principles , with practical understanding across the full service lifecycle Demonstrated experience integrating ITSM solutions with external systems and interfaces Familiarity with infrastructure and application discovery … based APIs Additional Requirements Ability to provide clear evidence of relevant experience , supported by examples and references Experience working within an Agile delivery environment ITIL certification required (minimum ITIL v3 Foundation); advanced ITIL certifications are desirable Strong project delivery and customer-facing skills Comfortable working effectively within a team-based ...

optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

business stakeholders Communicate clearly with users, balancing responsiveness with structured prioritisation Identify and implement continuous improvements across IT services and processes Skills & Experience Required ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management ...

business stakeholders Communicate clearly with users, balancing responsiveness with structured prioritisation Identify and implement continuous improvements across IT services and processes Skills & Experience Required ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

coaching and motivating people. Proven experience leading or mentoring a service desk team in a high-pressure environment. Strong experience working within an ITIL framework (specifically Incident, Request, and Change Management), ideally holding an ITIL certification. Deep knowledge of Windows OS, Google Workspace Admin, Office 365, and hardware configuration. Experience ...

technologies LAN and Wi-Fi environments DMZ zoning Familiarity with structured cabling, tracing, patching and identifying common faults. Desirable: Professional certifications (e.g., CompTIA, CCNA, ITIL) or equivalent experience. Experience working with frameworks such as PCI DSS, ISO 27001 or ITIL v4. Awareness of PCI DSS requirements. Licence Requirement A full ...

incidents and changes. Administer user accounts, access rights and support onboarding and offboarding processes. Contribute to IT service management processes, service improvement initiatives and ITIL-based ways of working. Support service continuity, including disaster recovery planning and testing. Experience/Qualification Proven experience managing cloud and on-premise software, systems … improving system reliability and efficiency. Strong knowledge of cloud and hybrid environments and modern device management. Experience working with IT Service Management tools and ITIL-based processes. Demonstrable experience of incident, problem, change, asset and configuration management. Strong analytical, troubleshooting and problem-solving skills. Ability to produce clear technical documentation ...

role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift Pattern This is a shift-based onsite role covering early, late and weekend shifts. Monday - Friday (8-hour shifts … approach during desk-side support Required Skills & Experience Proven experience in a Helpdesk/Service Desk/First Line Support role Strong understanding of ITIL-based service desk environments Experience supporting Windows, macOS, desktops, laptops and corporate software stacks Excellent customer service and communication skills Ability to troubleshoot remotely ...

operational efficiency Support the full application lifecycle, including troubleshooting and resolving deployment issues Manage incidents and requests in line with structured frameworks such as ITIL Collaborate closely with software engineering and IT teams to support delivery and reliability Contribute to improving system scalability, performance and resilience What the role offers … Kubernetes/Bash/Python/PowerShell/AWS/Azure/GCP/GitOps/Monitoring/Logging/Networking/Security/ITIL/Computer Science/Software Engineering/Systems Engineering/Cloud Computing/DevOps Practices RedTech Recruitment Ltd focus on finding roles for Engineers ...

SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What Were Looking For Proven experience in an IAM/Identity Engineering role Strong hands-on experience … SAML, OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks ...

also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: * Management of the IT Service Desk in alignment with ITIL principles. * Configuration and deployment management for end user compute estate. * Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT * Supplier relationship … fast paced environment. * Logical sound approach to IT Support and troubleshooting. * Strong ability to develop customer relationships at all levels. * Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, * Excellent understanding of Microsoft Office 365 and Microsoft Intune. * Experience of Microsoft CoPilot and other AI tools. * Previous ...

deliver reliable, high‐quality experiences for our customers, merchants and their employees. Key Responsibilities Lead the Application Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified … with executives and cross‐functional teams to align Technical Operations impact with product and customer value, balancing technical debt and business priorities. Skills Expert ITIL practitioner with experience designing and maturing Incident, Problem and Change Management in agile, product‐led environments. Deep Jira Service Management expertise (workflows, queues, automations, SLAs ...

Simpson Associates transforms raw data into actionable insights that drive positive change. Our Microsoft data expertise, our specialist sector knowledge, plus our innovative and trusted advice and guidance are just some of the reasons clients ...

trends across changes, problems and incidents to recommend improvements. Reviewing implemented actions to ensure objectives have been met. What you’ll bring: Knowledge of ITIL service management processes and practices. Strong understanding of software, hardware and licence management. Experience using MS Office tools at an intermediate or advanced level – particularly … environment. Experience in a similar role, specialising in Asset Management It would be great if you had: Microsoft MCP qualification or equivalent. Recognised ITIL Foundation Computer Sciences Certificate or equivalent. Experience with service management tools, techniques and methods – particularly ServiceNow and GitLab. Experience working as a Service Analyst in small ...

Drive continuous improvement across Configuration, Knowledge, and Software Asset Management processes. Process Excellence & Transformation Lead business process re‐engineering (BPR) and ISO 20000/ITIL‐aligned process transformation programs. Deliver measurable cost savings, efficiency gains, and service quality improvements through analytics‐driven insights. Stakeholder & Engagement Management Serve as a trusted … Engineering & ETL Design Microsoft Power BI , Microsoft Fabric Azure , Databricks Python ServiceNow Analytics Cloud Data Platforms & BI Modernization Process & Frameworks IT Service Management (ITSM) ITIL 4 , ISO 20000 , PRINCE2 Data Governance & Enterprise Data Strategy Leadership & Functional Skills Program & Project Management Product Management Data Strategy & Digital Transformation Stakeholder & Client Management ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune Experience working with ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune Experience working with ...

within a fast-paced and evolving environment. A collaborative approach with the ability to build credibility across technical and non-technical teams. Skills & experience ITIL 4 Foundation certification. Strong knowledge of ITIL Service Design and Service Transition processes and best practice. Proven experience transitioning services from project delivery into live … operational support. Experience working within ITIL-based service management environments. Strong understanding of service acceptance, operational readiness, and support model design. Ability to produce high-quality service documentation, operational models, and metrics to deliver value. Knowledge of ITSM tools and service delivery frameworks. Experience working with offshore support teams ...

reviews, reporting, and stakeholder engagement activities Ensuring services remain compliant with operational standards, policies, and best practices Contributing to agile operational delivery aligned with ITIL practices Main Skills Needed: Experience supporting infrastructure operations within complex, highly regulated environments Strong knowledge across Windows and/or Linux system administration Hands … support modern service-oriented and containerised platforms Strong communication skills with the ability to work collaboratively across technical and non-technical teams Understanding of ITIL frameworks and operational service delivery What’s in It for You: Work on meaningful projects that genuinely make an impact Be part of a collaborative ...

Telecoms end client. Key skills, experience + tasks will include: Proven experience in Service Design/Service Transition roles Strong understanding of ITIL/ITSM frameworks onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual ...

The NIT Specialist will work collaboratively within a team to ensure the efficient and accurate operation of the assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a ...