126 to 150 of 401 SLA Jobs in the UK excluding London

communication The role requires strong interpersonal skills, ITSM knowledge, and experience with SIMS.net and Microsoft applications, while maintaining excellent customer service and teamwork under SLA pressures. #J-18808-Ljbffr ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI's are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI's are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. 3rd Line Network Engineers will; Have ...

overdue exposure, and elevate ownership or delivery issues through the established governance process. Maintain operational oversight of vulnerability validation, prioritization, ticketing, remediation follow-up, SLA reporting, and escalation; remediation execution remains with the technology or application owner responsible for the affected asset or service. Develop and maintain approved automation workflows ...

demand. Facilitate onboarding of new team members and manage knowledge transfer during work package transitions. Provide regular reporting to client covering delivery status, risks, SLA performance, and improvement actions. Ensure all working practices comply with client Ways of Working standards and Technology Code of Practice. ESSENTIAL SKILLS & EXPERIENCE Demonstrable experience ...

ensuring timely resolution. You will work across Windows Server, virtualization, Office 365, Exchange and remote desktop services, providing high-quality customer service and SLA-compliant support. A willingness to contribute to a 24/7 rota and flexible hours is essential for this role. #J-18808-Ljbffr ...

Clearance Experience with Low Earth Orbit (LEO) solutions (advantageous) Exposure to Ubiquiti solutions (advantageous) Ability to perform consistently in a high-pressure, SLA-driven environment Strong attention to detail and excellent communication skills A customer-focused approach alongside solid technical capability Private medical insurance On-site parking Company pension ...

DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited ...

macOS environments in managed enterprise settings. Experience supporting endpoint hardware, collaboration tools, peripherals, and workplace technology services. Familiarity with ITSM tooling, case ownership, SLA-driven delivery, and structured ticket discipline. Understanding of joiner, mover, leaver processes, access governance, and controlled execution of user changes. Good understanding of ITIL-aligned incident ...

awareness of the full technical skillset. As Support Lead Engineer you will be responsible for ensuring the team performs to the highest levels and SLA commitments are met with exceptional customer service, and be a conduit between support and development You will need to have strong communication skills, both written ...

team leader, including providing guidance and coaching to colleagues. Experience managing incidents, faults and service requests through to resolution in a fast-paced, SLA-driven environment. Strong working knowledge of voice operations and telephony technologies, including SIP/VoIP, UCaaS, CCaaS and hosted telephony. Strong analytical and problem-solving skills ...

team leader, including providing guidance and coaching to colleagues. Experience managing incidents, faults and service requests through to resolution in a fast-paced, SLA-driven environment. Strong working knowledge of voice operations and telephony technologies, including SIP/VoIP, UCaaS, CCaaS and hosted telephony. Strong analytical and problem-solving skills ...

Middleware Infrastructure Perform performance tuning, troubleshooting, and horizontal and vertical scaling of middleware platforms across diverse enterprise environments. Ensure Operational Governance and Collaboration Meet SLA commitments, follow ITIL procedures, collaborate with stakeholders, and comply with ethics, data security, and information protection policies. Requirements Banking Domain Experience Previous experience working ...

Attributes What You'll Bring Significant experience managing enterprise infrastructure environments. Strong Microsoft Azure and hybrid infrastructure knowledge. Experience leading technical teams. Vendor and SLA management experience. Excellent troubleshooting, stakeholder management and communication skills. Experience within aviation or another highly regulated industry would be advantageous. Personal Attributes Calm under pressure. ...

live activities. Monitor user engagement, platform performance and adoption metrics. Ensure alignment with technology vendors and platform roadmaps. Success Measures Achievement of support SLA targets. High platform availability and stability. Successful roadmap and backlog delivery. Low release defect rates. Improved data quality metrics. Successful delivery of rollout and implementation milestones. ...

operational dashboards. Maintain awareness of emerging threats and ensure appropriate measures are taken. Key Performance Indicators (KPIs) Reduction in MTTD and MTTR. Adherence to SLA and KPI targets. Client satisfaction and feedback scores. Team performance and skills development. Operational compliance and audit readiness. About You 5+ years in a Security ...

championing self‐service, AI‐enabled knowledge surfacing, and consistent agent enablement, this role will directly contribute to improved CSAT, first contact resolution, and SLA adherence - supporting our journey to a world‐class, scalable support model. Responsibilities Lead the end-to-end lifecycle of knowledge content – creation, review, publication, maintenance ...

best practices for data design, ensuring scalable, high‐quality and consistent architecture and modelling. Provide timely and accurate root‐cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

role also serves as a senior escalation point for complex technical issues, requiring advanced diagnostic capabilities and a proactive approach to resolution within defined SLA parameters. Responsibilities: Act as a senior technical escalation resource for hosted voice platforms. Recommend and implement infrastructure improvements aligned with industry best practices. Ensure compliance ...

role also serves as a senior escalation point for complex technical issues, requiring advanced diagnostic capabilities and a proactive approach to resolution within defined SLA parameters. Responsibilities: Act as a senior technical escalation resource for hosted voice platforms. Recommend and implement infrastructure improvements aligned with industry best practices. Ensure compliance ...

Required: Leadership: Proven experience managing a small service desk team in a structured environment. ITSM: Hands on experience managing a ticketing system and ensuring SLA adherence. Experience of setting one up is a real plus. Core Microsoft: Active Directory, Office 365 administration and MDM through Intune. Security: Zscaler experience would ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

accounts are delivered within or exceed approved margins.**As a Service Delivery Manager you will:*** Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the accounts Accountable for overall contractual deliverables ...

agendas, recording actions, and monitoring progress. Promote positive working relationships, inclusion, and effective teamwork. Assist in monitoring key performance indicators, service standards, and operational SLA/KPI targets. Help prepare reports, dashboards, and presentations for management meetings. Contribute ideas for improving processes, efficiency, customer experience, and ways of working. Training ...

accounts are delivered within or exceed approved margins.**As a Service Delivery Manager you will:*** Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the accounts Accountable for overall contractual deliverables ...