126 to 150 of 223 SLA Jobs in the UK excluding London

procedures Deliverables: * Successful installation and commissioning of telecoms infrastructure * High-quality engineering and technical documentation * Operational service continuity across utility telecoms environments * Delivery against SLA, quality and compliance standards * Effective fault diagnosis and network troubleshooting * Safe delivery of engineering activities within live operational environments Working Environment: * Field-Based Telecoms Engineering ...

safety, engineer experience, customer outcomes and commercial performance across service journeys. Align to product objectives and OKRs relating to installation performance, job completion rates, SLA adherence, cost to serve, conversion, claims efficiency, and speed to market for new propositions. Ensure designs avoid unnecessary complexity and are proportionate to the value ...

harmonize policies and procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. We'd love you to have Strong risk assessment and analytical skills Proven leadership and team management experience Solid knowledge of underwriting regulations ...

review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews.? We'd love you to have Strong risk assessment and analytical skills Proven leadership andteam management experience Solid knowledge of underwriting regulations and compliance ...

Senior Major Incident Manager Office based - Belfast new command hub (with on-call requirements) Permanent As part of our investment in technology operations, were establishing the Command Hub in Belfast to strengthen how we coordinate ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we ...

leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

will set and deliver a clear digital, data and performance strategy, oversee the resilience, security and value-for-money performance of a Service Level Agreement with Somerset Council, and lead the organisations performance management, business intelligence and project governance arrangements to provide high-quality insight, assurance and effective delivery ...

1. 1.Multi-Cloud Architecture (Strategic design and scaling of global Azure and AWS environments) 2.MSP Governance (Managing and holding Managed Service Providers accountable for SLA/delivery) 3.Infrastructure Automation (Driving 'Infrastructure as Code' to ensure repeatability and lean operations) 4.Platform Lifecycle Management (Ensuring global hardware/software stays current, supported ...

customer expectations. You will ideally have: To ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPI’s are met. To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting ...

identify opportunities for improvement or change in configuration or functionality 3. Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/ ...

compliance requirements. Maintain architectural documentation, system maps and operational workflows. Own and oversee day-to-day IT service operations across the business. Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met. Manage resourcing and workload distribution across the business based on demand. Lead operational incident, request, problem ...

implement secure, scalable data integration and ETL solutions using Talend and Unix Build and maintain data pipelines (ingestion, transformation, curation) with monitoring, alerting, and SLA adherence Collaborate with stakeholders to define requirements aligned to non-functional requirements (performance, cost, security) Support incident resolution and ensure service continuity Contribute to Agile ...

implement secure, scalable data integration and ETL solutions using Talend and Unix Build and maintain data pipelines (ingestion, transformation, curation) with monitoring, alerting, and SLA adherence Collaborate with stakeholders to define requirements aligned to non-functional requirements (performance, cost, security) Support incident resolution and ensure service continuity Contribute to Agile ...

setup, infrastructure patching, troubleshooting, and problem resolution. Advise on preventive maintenance and configuration adjustments to optimise product performance and customer satisfaction. Manage systems within SLA, proposing improvements and implementing changes to meet service standards. Engage with third parties to resolve complex product issues and ensure seamless project delivery. Stay current ...

Jira project configuration at production scale - workflows, schemes, custom fields, screens Confluence administration - spaces, permissions, templates Jira Service Management administration - request types, queues, portals, SLA management platform, or greenfield) User and group lifecycle operations at scale (thousands of users) Working knowledge of SCIM provisioning, ideally with Okta as the identity ...

performance-managing a team of NOC Operators, creating a positive, accountable, and high-performing environment Managing rotas, resourcing, and workload planning to ensure consistent SLA delivery across a 24/7 operation Supporting recruitment, onboarding, training, and ongoing development of the team Acting as an escalation point for operational issues ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

progress updates to project engineers and stakeholders. Provide 24x7x365 support and routine maintenance activities, responding promptly to faults, outages, and service requests while meeting SLA targets. Telecommunications Engineer - Required Experience Proven experience in telecoms field engineering, including installation, commissioning, and maintenance of DC chargers, SDH/PDH, microwave radio ...

project teams to provide technical estimates and architectural guidance. Ownership: Leading troubleshooting for complex incidents across a hybrid-cloud setup, ensuring high performance and SLA compliance. What We're Looking For The Hybrid Bridge: A solid background in Cisco networking combined with proven experience in an Enterprise Azure environment. Automation ...

Cisco routers and switches Fortinet Fortigate firewalls (FortiManager/FortiAnalyzer) WAN, LAN, VPN and satellite network environments BGP, OSPF, IPSEC, QoS and IP SLA VoIP networking environments Linux-based systems Additional technologies that may be encountered include MPLS, 802.1x, multicast, containerisation and automation tools. What We ́ll Expect: Experience designing ...

Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just produce reports. 6. Process & Structure Improvement Continuously ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...