151 to 175 of 224 SLA Jobs in the UK excluding London

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...

working hours as required. DEVELOPMENT GOALS • Enhanced training and certification • Career progression. AREAS OF MEASUREMENT • KPI - Cost per Call. • KPI - 1st Time fix • KPI - SLA achievement for tasks. ...

Level Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite ...

maintenance , including fault finding and minor works Respond to breakdowns in a timely and professional manner Ensure all work is completed in line with SLA/KPI expectations Accurately complete job reports and documentation Liaise with clients and provide a high level of customer service Support compliance with health & safety ...

feature delivery teams, you’ll help drive reliable production releases, maintain CI/CD pipelines, improve observability and ensure systems continue to meet demanding SLA/SLO targets. This is an excellent opportunity for a seasoned engineer who enjoys solving complex operational challenges, automating infrastructure and working with modern DevOps ...

feature delivery teams, you’ll help drive reliable production releases, maintain CI/CD pipelines, improve observability and ensure systems continue to meet demanding SLA/SLO targets. This is an excellent opportunity for a seasoned engineer who enjoys solving complex operational challenges, automating infrastructure and working with modern DevOps ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support analytics-led monitoring for anomaly detection and predictive fault ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support analytics-led monitoring for anomaly detection and predictive fault ...

time management. Key Responsibilities: Complete statutory and non-statutory maintenance of critical electrical assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of root cause analysis Report and track issues via the appropriate management tool Keep management and other ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support the use of analytics-led monitoring for anomaly detection ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support the use of analytics-led monitoring for anomaly detection ...

within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within SLA timeframes. Schedule work for engineers and allocate resources efficiently. Arrange travel and accommodation for engineers as required. Prepare monthly costing sheets ready for billing. Manage ...

these warm outreach calls. This hybrid role will involve; Managing all incoming leads and booking demonstrations Respond to all queries in line with agreed SLA's Acting as the 1st point of contact for all enquiries Keep all CRM records updated and accurate Provide a positive customer experience This ...

Responsibilities/Duties: Support resources for projects. Carry out the planning of the project tasks with resources required. To be a part of SLA agreed with Customers. Motivate team to keep work levels high. Involved in recruitment and resource projects. Attend customer and vendor meetings; create action points on issues ...

modelling (3NF, dimensional modelling, star/snowflake schemas, data vault concepts) Experience designing and operating ELT/ETL pipelines Familiarity with data quality frameworks, SLA monitoring and lineage tracking Experience with Snowflake and dbt Proficiency with AWS Experience with version control, CI/CD and testing Comfortable working in Agile ...

We are recruiting a Service Desk Analyst to support our Service Desk in Belfast. You will provide the first line of support for incident investigation and resolution for customers. Please note that this is a ...

We are recruiting a Service Desk Analyst to support our Service Desk in Belfast. You will provide the first line of support for incident investigation and resolution for customers. Please note that this is a ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes... LFWQ1_UKTJ ...

when required. Building strong relationships with teams across the business. Safe and effective scheduling of all direct and contractor field resources. Exceeding SLA targets. Experience and Qualifications: Good level PC skills is essential, experience of SAP, PoweOn and Netmap is advantageous. Good customer facing skills with the ability to manage ...

that gets involved in the day-to-day activities of your team, maintaining clear communication channels and managing the outsourced team performance to strict SLA’s. The Outsource Channel Manager is a data-driven role that requires commercial acumen and a deep understanding of the consumer base, the competitive market ...

improve internal efficiencies within the internal systems and teams. You would be responsible for ensuring project documentation and customer requirements are met against agreed SLA/set project dates. This company specialise in installations of network infrastructure and equipment into client sites with UK wide projects. Any experience scheduling ...

We are recruiting for a SC Cleared IT Engineer for a leading IT Service provider based in Bristol. The successful candidate will be required to perform deskside support Incident & Request work at Bristol site. Wintel ...

Join a leading independent technology and services provider as a Technician 3. Job Overview: Seeking an on-site IT support resource in Bristol to assist with laptop deployments. The role involves configuring devices, updating asset ...

cloud services Ensure performance and availability of business-critical systems Manage incidents, service requests, and system documentation Maintain asset registers and licensing records Supplier & SLA Management Act as the primary contact for external IT providers Monitor SLA performance and manage service delivery Support supplier relationships and contract oversight Escalate ...