176 to 200 of 401 SLA Jobs in the UK excluding London

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high-quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

Experience of working in teams.* Mechanical, electrical, or electronic aptitude* Basic network systems knowledge* PC Literate* Full UK Driving LicenceDesirable:* Experience of working on SLA-driven contracts* Basic fibre optic experience* Microsoft Office skills* Minor civils experience* Bachelor's degree in engineering #J-18808-Ljbffr ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: • Deliver assigned projects with minimal supervision, providing status updates, resolving issues and updating ...

phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

central hub for our EV clients and field service engineers—managing live faults, prioritising workloads, and ensuring issues are resolved swiftly within SLA targets. Key Responsibilities Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritise workloads when urgent issues pop up. Incident Management: Track incidents through ...

services of a third party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. Training As an IT Support Technician apprentice ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Must be a British citizen to meet compliance ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Must be a British citizen to meet compliance ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system‐related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

managing antivirus/EDR, firewall, and data backup policies through the RMM tools. Reporting & Analytics: Generate detailed reports on endpoint health, patch compliance, and SLA metrics for internal stakeholders and clients. Manage escalations and provide major incident support Out of hours on call escalation support is expected Help implement ...

Auditing of Gold Laptops and IT access, Internal stakeholder management (PMO/Service/CASM) Reporting, Maintain & Achieve compliance as measured by customer, Driving SLA compliance and minimise service credits. Support Security delivery Team and wider VBSE team with security related tasks as required. Who you are Must be able ...

Engineer, you’ll operate and maintain the TETRA Base Stations, Microwave Transmission, Enhancer equipment & Customer Control Room elements of the Airwave Network within agreed SLA’s to maintain service to our customers. Engineers are provided with the training and equipment necessary to perform network maintenance. It is the engineer ...

optimize product use. Product Improvement: Feed real-world customer insights back into our R&D teams to contribute directly to future product enhancements. SLA Performance: Meet or exceed customer-driven Service Level Agreements (SLAs) through timely and effective communication. Qualifications & Requirements Education:Bachelor’s degree in Engineering, preferably Electronics, Computer ...

liaison between internal teams and external managed service providers to ensure incidents and service requests are correctly routed and resolved within SLA targets. Supporting the Senior IT Service Manager and Head of Platform with escalated incidents and support issues. Driving a user-centred approach to service support and continuous service ...

technical stakeholders A collaborative, team-first mindset aligned with our values of being Humble, Hungry, and Smart Experience working to formal incident management and SLA frameworks, and improving them Experience with observability and monitoring tooling (CloudWatch, Grafana, Datadog, or similar) Experience picking up an unfamiliar codebase and making it dependable ...

school setting. You will help teachers and learners by resolving IT issues, following ITIL practices, and coordinating with the service desk to ensure SLA targets are met. The role emphasizes problem solving, strong communication, and collaboration with remote teams to maintain a smooth technology experience for students and staff. #J ...

workload including:- Providing 1st line support to the service desk escalating where necessary Accountable for monitoring service desk support tickets, adhering to timescales and SLA’s Supporting multiple users with ad hoc queries but also helping to provide published tips which are targeted at reducing the service desk calls Working ...

assets within the infrastructure domain are managed according to defined processes. Defining and managing Identity and Access Management (IAM) services configuration. Contributing to SLA definition and ensuring service levels are achieved. Ensuring network security through proper management of firewalls and security appliances. Supporting security incident response activities and security alert ...

hands-on across technical support, systems administration and information security, supporting day-to-day operations and longer-term improvements. Main accountabilities Resolving tickets within SLA from first contact to fix, with every contact a good experience measured by client feedback. Keeping client systems healthy with proactive maintenance, monitoring and regular ...

Senior Engagement Manager to work on telecom projects.In this role you will play a key role in:On-time delivery of project milestones.Achievement of SLA/KPI targets.Budget adherence and effective cost management.Client satisfaction scores and stakeholder feedback.Quality and completeness of project documentation.Your profileMinimum of 15 years of experience ...

effective operation and performance of your service area and supporting performance acrossthe wider regional team Working with the Regional Service Manager to monitor SLA compliance across the team Maintaining high standards of workmanship, both personally and across the team you support Maintaining a professional appearance and conduct that reflects ASEL ...

platforms, such as KnowBe4. Exposure to Digital Risk Protection, Brand Protection, Dark Web Monitoring or Threat Intelligence. Experience managing customer escalations, service reviews or SLA reporting. Relevant cyber security qualifications, such as CompTIA certifications, or familiarity with frameworks and standards including NIST, ISO 27001, SOC 2 and GDPR. About Saepio ...

management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. What ...