376 to 400 of 1,805 Service Delivery Jobs in England

## facultyLondon# Senior Service Designer at facultyON-SITESENIORPosted about 18 hours ago## Quick Summary### Role OverviewThe Senior Service Designer designs complex service ecosystems within the Applied AI division to balance user needs with strategic commercial goals. You will lead cross-functional alignment and map intricate user journeys … Lead complex user research initiatives and synthesize findings into actionable recommendations* Guide the creation of comprehensive user journey maps for enterprise environments* Design detailed service blueprints to optimize the interplay between people and AI* Facilitate collaborative stakeholder workshops to solve systemic organizational challenges* Craft compelling visual artefacts and narratives ...

including those at nation-state level. This company is looking for a Cyber Services Director to lead its Managed and Professional Services function, driving service excellence, customer success, and operational performance. The role offers the opportunity to lead a high-performing cyber services organisation, work closely with senior leadership … business. Responsibilities Lead and develop multi-disciplinary teams across Managed Services, Professional Services, Customer Success, Project Management and Internal IT. Own the successful delivery of approximately £12m in cyber services revenue. Drive customer retention, service quality, profitability and operational excellence. Build trusted relationships with CISOs, IT Directors ...

Clarksoutlet is seeking a strategic Service Delivery Manager to govern external IT providers, focusing on senior stakeholder engagement and service performance. The role acts as the single escalation point for service issues and drives continuous improvement. You will build trusted relationships with business leaders, ensure … services meet expectations, and coordinate with internal IT teams to maintain service continuity across retail and eCommerce platforms. #J-18808-Ljbffr ...

team you'll be working with: The Cross Technology Service Delivery Field Support Engineer is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents … problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service ...

wider rail ecosystem, building influence not only with Network Rail but also with train operators, emerging Great British Railways organisations, government and industry bodies, delivery partners and other stakeholders who shape investment, policy and operational priorities. Internally, the Strategic Account Director orchestrates sales, product, service delivery, technical … sales governance framework, the Strategic Account Director drives disciplined opportunity creation, qualification, pipeline development, conversion and forecasting. The role owns the creation, governance and delivery of Strategic Account Plans and is accountable for building credible multi-year pipelines of strategic, multi-million-pound opportunities. Success will be measured through ...

Closing date: 13 November 2026 Salary scale: £41,000 per annum Help Shape the Future of Britain's Railway Rail Delivery Group (RDG) partners with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation … better railwayforall our customers,now and in the future. As we embark on a new era for rail,we are now looking for a Service Assurance Service Analyst to join us. If you are motivated by meaningful work and want to play a role in the future ...

Client Integration Specialist (German Speaking) How You’ll Make an Impact At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings. Our dedication to excellence ensures that our customer support is second to none, crafting a "center … excellence" for comprehensive service delivery support. Your role will be integral in guaranteeing smooth user transitions and continuous happiness with our technology platform. By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical challenges, and passionately advocate for user needs. As a Client ...

required to have the necessary right to work details prior to application. We're seeking an experienced IT leader to oversee the delivery, stability and continuous improvement of critical business systems and IT services across The Hartford International. Leading multi-disciplinary teams, you will ensure high-quality operational support … drive system enhancements and partner closely with business stakeholders to align technology solutions with business needs. This role combines people leadership, service delivery and strategic technology planning, providing the opportunity to influence technology operations, strengthen governance and contribute to wider Group technology initiatives. You'll play ...

Digital Service & Support Analyst (Maternity Cover) Customer Care/Call Center Ely Pl, London EC1N 6RY, UK Overview Application Digital Service & Support Analyst (Maternity Cover) Date posted: October 22, 2026 Fixed term Full-time Hybrid Who We Are LMG has been at the forefront of innovation within … Summary Responsible for supporting the day-to-day coordination of the Maintenance & Support function, using Freshservice to log, prioritise, track and progress incoming service requests and incidents. The role will ensure service activity is accurately recorded, communicated and escalated, while coordinating engineer schedules, planned maintenance and client requirements ...

technology and business consultancy delivering end-to-end technology solutions. We are looking for a Service Delivery Manager (SC Cleared) to own day-to-day delivery of our Oracle Cloud shared service in a UK-based remote/hybrid setup. You will manage live operations health ...

your skills and build a long-term career in this specialist area. We're particularly interested in candidates with a background in IT Support, Service Desk, Desktop Support, IT Operations or IT Service Delivery within a law firm, who have a good understanding of legal IT environments … appropriate teams. Learning and developing ITIL Release Management processes and best practices. What are we looking for? Experience working in IT Support, Service Desk, Desktop Support or IT Service Delivery, ideally within a law firm. A good understanding of Microsoft 365, Windows and general IT infrastructure. Familiarity ...

Reporting To: Connor Rowden Description As a Senior Consultant you will play a key role in helping organisations strengthen their cyber resilience through the delivery of Solis Security's professional services. Working across Cyber Incident Exercising (CIE), Managed Detection and Response (MDR) and Incident Response (IR), you will partner … with clients, delivery teams and commercial stakeholders to design, deliver and continuously improve services that help organisations prepare for, respond to and recover from cyber threats. This role offers the opportunity to work on a diverse range of engagements, supporting clients across multiple sectors and geographies. You'll lead ...

Technical Account Managers while maintaining their own portfolio of strategic customers. Working alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach role, balancing … Technical Account Management ensures TAMs are successfully executing their responsibilities, delivering measurable customer outcomes, driving customer retention, and maintaining high standards of technical and service excellence. The role also acts as a key member of the Client Services leadership team, contributing to strategy, operational improvements, resource planning, and talent ...

Time Location: UK - London Description As a Senior Consultant you will play a key role in helping organisations strengthen their cyber resilience through the delivery of Solis Security's professional services. Working across Cyber Incident Exercising (CIE), Managed Detection and Response (MDR) and Incident Response (IR), you will partner … with clients, delivery teams and commercial stakeholders to design, deliver and continuously improve services that help organisations prepare for, respond to and recover from cyber threats. This role offers the opportunity to work on a diverse range of engagements, supporting clients across multiple sectors and geographies. You’ll lead ...

Accenture is seeking a Sr Manager for Client Service Delivery in the West Midlands (Birmingham) to lead end-to-end infrastructure and cloud services delivery. The role emphasizes SLAs, KPIs, and cost control within a dynamic, global network. You will drive AI-enabled service management using Dynatrace … ServiceNow, Datadog, and Splunk IT Service Intelligence, while coordinating with IT, DevOps and business units in a security-conscious UK environment. #J-18808-Ljbffr ...

Incident Response Leads have the direction, tools, processes and support needed to deliver effective retained customer onboarding, incident response engagements and preparedness activities. Alongside service leadership, the Head of Incident Response retains an active operational capability, supporting concurrent engagements and contributing directly where incidents require additional leadership, technical expertise … response capacity. Responsibilities Service ownership and quality Own the operational delivery of the NCSC CREST accredited CIR service, ensuring clear standards for customer onboarding, incident management, investigation, reporting and post-incident review. Oversee CIR Lead performance during engagements, providing direction and support to ensure delivery meets ...

operational activities that help deliver critical IT and network services to customers across the UK. This role would suit someone with experience in operations, service coordination, customer support, contract administration, logistics, inventory management, service delivery, or technical administration . The Role As a Central Operations Coordinator … responsibilities will include: Managing support contract renewals and quotation processes Coordinating inventory, spares and RMA (Return Material Authorisation) activities Maintaining customer contract and service desk records Managing the Basingstoke depot and stock inventory Liaising with suppliers, couriers and field engineering teams Producing operational and service performance reports Supporting ...

manage the flow of tickets and tasks, help unblock complex issues and maintain quality, while continuing to work directly on client cases, enhancements, service requests and advisory work. This role does not have formal line‐management responsibility. You’ll work closely with Service Delivery Managers and colleagues … across Lifetime Services. The focus is on post‐go‐live support, service improvement and long‐term client success rather than greenfield implementation or day‐to‐day project delivery. What you’ll be doing Coordinate the day‐to‐day workload of a small team of Finance & Operations functional consultants, ensuring ...

resolving complex incidents and requests, delivering high-quality remote and desk-side support, and ensuring issues are triaged, owned and progressed within agreed service levels. Location: Manchester. Office based 3 days per week. Reporting Line: IT Service Delivery Manager. Travel Requirements: Occasional travel to UK office locations … regular review/updates Executive user support to key stakeholders and senior management. Managing escalated Incidents and requests via our IT service management tool ServiceNow Advanced IT troubleshooting skills, and analytical triage/support Owning unresolved Issues and liaising/delegating tasks to relevant technology teams. Escalating wider-impacting ...

AlphaSense is seeking a Manager, IT Service Delivery based in London to lead regional service desk operations across EMEA, with escalation coverage for APAC. You will partner with Security, Information Engineering, Business Applications, and Integrated IT to ensure high-quality IT support for hundreds of employees across … time zones. You will own incident management, service performance, and continuous improvement initiatives, while building a capable regional team and ensuring compliance with #J-18808-Ljbffr ...

Carbon60 Project Services is seeking a Service Delivery Manager for a 12-month contract based in Portsmouth. This role ensures efficient delivery and improvement of NDH(D) services according to ITIL standards. The successful applicant will manage service performance, engage with stakeholders, and lead continuous improvement ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Ireland 2028 Limited is recruiting a Service Delivery Manager to oversee ICT services delivery for UEFA EURO 2028. Based at Wembley Stadium with UK-wide travel, the role will manage an outsourced partner, drive service reviews and ensure uptime and security across all ICT services. … successful candidate will coordinate incident responses, develop KPIs, manage budgets, and lead cross-functional teams to deliver a world-class ICT service for a major international tournament. #J-18808-Ljbffr ...

strategy. You will take ownership of the technology strategy and roadmap, while providing leadership across technology architecture, cyber security, operational resilience, IT service delivery, technology-enabled change and supplier management. This is a broad role suited to someone who can combine strategic technology leadership with strong operational delivery … change or complex transformation projects. Strong experience of cyber security risk management, including risk assessment, mitigation and incident response. Leadership of IT operations/service delivery, with a strong focus on resilience, service quality and user experience. Experience managing technology suppliers, procurement/tender processes, contracts ...