601 to 625 of 1,805 Service Delivery Jobs in England

seeking an enthusiastic ICT Helpdesk Technician to provide exceptional technical support to approximately 3,000 internal users. This role is pivotal in ensuring seamless service delivery, making it an ideal opportunity for those who thrive in a fast-paced environment. Role Purpose: As the first point of contact … incidents, service requests, and technical queries, the ICT Helpdesk Technician will play a key role in restoring service quickly and minimising disruption. This position is perfect for individuals who possess strong problem-solving skills and a commitment to delivering outstanding customer service. Key Responsibilities: Serve as the primary ...

activities of the M-SAT team, coordinating workloads, setting priorities and providing coaching and feedback to support individual development and team performance. Service Delivery and Quality: Oversee the delivery of managed security services, ensuring work is completed accurately, efficiently and within agreed service levels. Maintain high … standards across security investigations, training campaigns, customer communications and reporting. Customer Relationships and Escalations: Support the team in building strong customer relationships, resolving service-related issues and managing escalations effectively to maintain an exceptional customer experience. Performance Monitoring and Reporting: Monitor team workloads, service performance and outstanding actions. ...

about delivering exceptional software quality through automation-led testing, supported by strong manual expertise. This role contributes to FX Digital’s Testing as a Service (TAAS) offering, working closely with external client partners on Connected TV and Set Top Box projects. You will report into the Quality Engineering … team, working closely with the Service Delivery Manager and wider engineering function. Independently defining robust test strategies, writing high-quality manual and automated test cases, and delivering comprehensive coverage across multiple concurrent projects. This is an automation-first role, but manual testing remains essential for scenarios less suited ...

Copilot, Copilot Studio, agentic AI and the wider Microsoft ecosystem. You'll act as a trusted adviser, working with customers, Microsoft, account teams and delivery specialists to design solutions that solve real business challenges and accelerate adoption and value. You'll combine technical depth, consultative discovery and commercial awareness … turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What you will do Act as a trusted technical adviser throughout the sales lifecycle, from early discovery and qualification through solution design ...

business-critical IT support function. This role requires a credible, hands‐on leader who has operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity. Key Responsibilities Lead the IT Support function … including Service Desk, Incident, Problem and Asset Management. Take ownership of service delivery, operational performance, customer relationships and escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity. Support the rollout ...

Senior Business Analyst vacancy in London- hybrid (302DM) We are looking for an experienced Senior Business Analyst to support the delivery of complex digital transformation programmes within a highly secure environment. This role would suit someone who is confident working in fast-paced delivery environments, enjoys solving complex … problems, and can bring structure and clarity to evolving business and user needs. You’ll work closely with stakeholders, Product Owners, delivery teams and technical specialists to understand challenges, define requirements, improve processes and help ensure the right solutions are delivered. You’ll need a strong understanding ...

opportunity for an experienced Network Engineer to take a senior technical role, working directly with customers and programme teams while contributing to the design, delivery, assurance and continuous improvement of a complex and highly secure network environment. We are looking for an experienced Senior Network Engineer with strong technical … across enterprise, data centre and security networking. You will play a key role within the network engineering team, providing technical leadership across both operational service delivery and project/change activities. You will be expected to take ownership of complex technical problems, develop robust network solutions and provide ...

measurable security outcomes. You'll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What you will do Act as a trusted … technical adviser throughout the sales lifecycle, from early discovery and qualification through solution design and proposal to handover to delivery Lead customer workshops to uncover business objectives, technical requirements, risks, adoption barriers and desired outcomes Translate customer requirements into high-level architectures, roadmaps, statements of work, demonstrations and proof ...

measurable security outcomes. You’ll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What you will do Act as a trusted … technical adviser throughout the sales lifecycle, from early discovery and qualification through solution design and proposal to handover to delivery Lead customer workshops to uncover business objectives, technical requirements, risks, adoption barriers and desired outcomes Translate customer requirements into high-level architectures, roadmaps, statements of work, demonstrations and proof ...

delivering services across the UK within the construction, transportation, highways, and infrastructure sectors. Our business has been built on exceptional people and commitment to service excellence. Our in-depth knowledge of the areas in which we work in, allows us to provide considered advice on development and investment strategies … management of our IT environment. You’ll be our senior in-house technology lead, working closely with colleagues across the business, our Managed Service Provider and other technology partners to ensure our systems are reliable, secure and performing effectively. Alongside overseeing core platforms including Microsoft 365, Scoro and Salesforce ...

delivering services across the UK within the construction, transportation, highways, and infrastructure sectors. Our business has been built on exceptional people and commitment to service excellence. Our in-depth knowledge of the areas in which we work in, allows us to provide considered advice on development and investment strategies … management of our IT environment. You’ll be our senior in-house technology lead, working closely with colleagues across the business, our Managed Service Provider and other technology partners to ensure our systems are reliable, secure and performing effectively. Alongside overseeing core platforms including Microsoft 365, Scoro and Salesforce ...

Operations Summary The IT Technical Lead is the most senior technical individual contributor within the MSP team at Dr Logic, bridging day-to-day service delivery and longer-term technical strategy. You will own the technical quality of everything we deliver, setting standards, leading projects, owning the knowledge … base, and ensuring our clients’ environments remain secure, optimised, and well-documented. You will act as the final technical escalation point for the service desk, lead the delivery of complex client projects, and contribute directly to pre-sales and business development. You will work closely with clients ...

Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking … Service Engineer who is experienced with writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular ...

Digital, Information Technology, Operational Delivery Working pattern Full time, Part time, Flexible Working, Job share Number of roles available 1 Tactical Collection Support Officer Location(s) Bristol, Tamworth, Tolworth, Warrington About the Role Information about the Command Investigations Command is the core crime fighting capability of the NCA. … Wales, and the south), as well as the Command’s Forensic capability. Role Summary You will deliver an effective, efficient and high-quality digital service through the continuous development and support of NCA's Digital Forensic Tactical Collection capability. You will be a part of a flexible, professional ...

Introduction to Eficode We're building the future of software development - driving innovation across Cloud, DevOps, Agile, Service Management, and AI-powered transformation. Our mission is to help organizations evolve into truly software-driven enterprises, empowering them to deliver faster, smarter, and more sustainably. We believe in changing … Americas. We're an Atlassian Platinum Partner, a two-time GitHub Partner of the Year in EMEA and an Azure Managed Service Provider. Now, we're looking for an ITSM Solution Consultant to join our UK team and help customers transform their IT & Enterprise Service Management capabilities through ...

site Full-time Not specified Operations Job Description Role Purpose The On-Site Support Team Leader is responsible for the end-to-end delivery of On-Site IT support services within a high-profile enterprise environment. This role combines technical expertise with operational leadership, ensuring the On-Site team … delivers a consistent, high-quality service aligned to contractual SLAs, customer expectations, and operational standards. Leading a small team of IT professionals, the team leader will act as the primary escalation point, technical authority, and customer interface, driving service performance, team effectiveness, and continuous improvement. Key Responsibilities ...

priorities, and resource planning to ensure support requests are handled efficiently. Coordinate site visits and remote support activities to maintain a consistent level of service across all locations. Provide coaching, mentoring, and technical guidance to team members, supporting their professional development. Promote a culture of excellent customer service, accountability, and continuous improvement. Work closely with site management teams to understand requirements and address IT-related issues. IT Service Delivery Ensure the effective delivery of IT support services across all offices, sites, and business locations. Monitor support queues, service levels, and key performance indicators ...

priorities, and resource planning to ensure support requests are handled efficiently. Coordinate site visits and remote support activities to maintain a consistent level of service across all locations. Provide coaching, mentoring, and technical guidance to team members, supporting their professional development. Promote a culture of excellent customer service, accountability, and continuous improvement. Work closely with site management teams to understand requirements and address IT-related issues. IT Service Delivery Ensure the effective delivery of IT support services across all offices, sites, and business locations. Monitor support queues, service levels, and key performance indicators ...

will take ownership of day-to-day technology operations and become the principal link between the business and its managed service partner. This is initially a hands‐on, individual contributor role, with the opportunity to build and lead a small internal team as the organisation grows. The role … will: Own the operational relationship with the managed service partner, covering service levels, incidents, escalations, performance and continual improvement Hold external suppliers accountable for delivering a reliable, secure and responsive technology service Oversee the Microsoft estate, including Microsoft 365, Azure, Entra ID, SharePoint, Teams and end‐user ...

working model. Hybrid work expectations are subject to business needs and company policy. About the role Enterprise Network Services is a global infrastructure technology service delivery function which operates in the UK and northeast US. We deliver high-uptime LAN/WAN/Internet connectivity and voice across … teams deliver faster and more safely. You'll also own the technical health, lifecycle, value and coherence of the platform, ensuring that investment decisions, service evolution and delivery outcomes remain aligned to business priorities, security requirements and measurable operational value. What you'll do As the Technical Lead ...

their business does. Demand is accelerating as companies race to modernize — and our Edge clients need lean, agile leaders who can shape the delivery and drive the transformation The Work: You are the kind of leader who lives at the intersection of deep code and big-picture strategy. … evangelist for modern engineering, and the trusted expert who bridges the gap between a client's vision and its technical reality. As a GCP delivery executive, you will be a technical and product-centric engineering lead in consulting and engineering projects, customizing Google Cloud solutions for client requirements. ...

class-leading defence equipment to the UK Military and over 40 other armed forces around the world, offering unrivalled capability and through-life in-service support. MSI-DS are looking for a Field Service Engineer to work 37.5 hours per week on-site at customer locations, both … install, commission and test MSI designed Weapon Systems utilising your electronic, digital, electromechanical skills. The primary responsibilities will include: Carrying out Installation, commissioning, repair, service and training of Gunnery Systems and Submarine Navigation Plotting Tables and other company products. Being the face of MSI presenting a professional and proactive ...

Managed Services Delivery EMEA & LATAM Region Leader This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies … stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Your Contribution to the Organization: The HPE Managed Services Delivery EMEA & LATAM Region Leader is responsible for the overall management of remote and local delivery of Managed Services across UKIMEA, Central, North West ...

their business does. Demand is accelerating as companies race to modernize — and our Edge clients need lean, agile leaders who can shape the delivery and drive the transformation The Work: You are the kind of leader who lives at the intersection of deep code and big-picture strategy. … evangelist for modern engineering, and the trusted expert who bridges the gap between a client's vision and its technical reality. As a GCP delivery executive, you will be a technical and product-centric engineering lead in consulting and engineering projects, customizing Google Cloud solutions for client requirements. ...

applications and eTrading services. Own high-severity incidents end to end, coordinating business users, internal technology teams, electronic venues and external vendors to restore service and minimise disruption. Support releases, upgrades and new functionality through appropriate testing, operational readiness, production controls, documentation and transition into BAU support. Candidate requirements … supports business-critical trading platforms and workflows and works closely with Front Office Trading and Sales, Middle Office, Operations, Development, Quant, Change, Product, Infrastructure, Service Management, global technology teams, electronic venues and external vendors. The function forms part of EMEA Production Management & Service Delivery within the Information ...