1,651 to 1,675 of 1,931 Service Delivery Jobs

Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through … strategic advisor to customers, partners, and internal AWS teams.As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives ...

from home and be located anywhere in the UK, France or GermanyAbout the RoleThe Program Manager is a senior member of the Professional Services Delivery organisation, responsible for leading large, complex, multi-workstream client engagements with significant delivery, commercial, and stakeholder complexity. The role provides … orchestration, governance, and integration across projects, workstreams, and delivery teams—bringing structure to ambiguity and ensuring delivery against committed scope, timelines, and value.The Program Manager ensures alignment across workstreams, manages cross-project dependencies, and provides program-level governance, risk management, and visibility in complex, fast-movingenvironments. By coordinating ...

strategyManaging Incidents and Requests in line with agreed SLA's/OLA'sProviding a first point of escalation for the team in respect of service/delivery issuesProactive incident, problem, change and configuration managementManagement of resources ensuring adequate cover is maintained to deliver the existing support requirementsEnsuring effective … significant experience in ITIL aligned environmentsExcellent stakeholder management experienceHave a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings – examples are:Microsoft based server infrastructures and back-office technologiesLinux/open-source technologiesExperience of delivering solutions using a mix of on premise, hybrid ...

summary Act as a first point of contact for IT support requests via phone, email and facetoface. Take ownership of incidents and service requests, resolving issues within agreed timeframes. Diagnose and troubleshoot hardware, software and system faults. Escalate complex issues appropriately whilst maintaining accountability. Deploy authorised software and manage … user accounts across multiple platforms. Contribute to IT projects and service improvements. Work collaboratively with thirdparty managed service providers. Participate in shift and oncall rotas. Main duties of the job As an IT Operations Engineer , youll be a key part of the team responsible for keeping our digital ...

Line Support Engineer , you’ll support a wide range of clients, tackle escalated tickets, and work closely with senior engineers to deliver high-quality service across Microsoft, networking, security and cloud platforms. What you’ll be doing: • Handling 2nd line escalations across Windows, M365, Azure, networking, hardware and security … delivering effective technical resolutions. • Supporting project work including migrations, onboarding, deployments and system improvements. • Working closely with senior engineers to enhance documentation, processes and service delivery. • Providing excellent customer service to clients across multiple industries. What we’re looking for: • Strong 2nd line experience with excellent customer, colleague ...

environments within the managed services estate.Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high-impact service requests, ensuring they are resolved to a high technical and operational standard.This role is focused on network stability, technical leadership, and continuous service … will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery.Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution (60%)Own and resolve complex 3rd line network incidents, problems, and escalations Act as the senior escalation point ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service, and helping colleagues deliver their best work. You'll ideally have: Experience in account management, customer service, or a client-facing role. Previous experience ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service, and helping colleagues deliver their best work. You'll ideally have: Experience in account management, customer service, or a client-facing role. Previous experience ...

clients by coordinating across Sales, Legal, Relationship Management, and Product & Technology to align client needs with BNY’s commercial strategy and drive successful service outcomes.Help strengthen client confidence and retention by monitoring inquiries, resolving non-routine issues, and escalating critical matters appropriately to minimize disruption and maintain service … clear guidance on BNY products and services, and support informed client decision-making.Generate actionable insights from client interactions by identifying trends, recurring themes, and service gaps, helping the team improve delivery, address pain points proactively, and increase client satisfaction.To be successful in this role, we’re seeking ...

client personnel at appropriate levels.Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service deliveryCultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop … happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times ...

resilience plans (Business Continuity and Disaster Recovery) and test resultsCollaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)Provide oversight and development of controls … related data to identify and assess potentially reportable incidentsDocument incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service deliveryKeep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changesSupport key stakeholders in PayPal entities receiving ...

dynamic environment. As a Lead Technical Program Manager within the Commercial & Investment Bank's Markets technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.Job responsibilitiesDevelop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsUses enterprise-authorized ...

projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Payments - Liquidity Program, you will drive the successful delivery of complex technology projects and programs focused on Data analytics, reference data , reporting that will help reaching business goals across the firm. Leveraging your … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.Job responsibilitiesDevelop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsIdentify and mitigate ...

dynamic environment. As a Lead Technical Program Manager within the Commercial & Investment Bank's Markets technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

Professional Services Consultant Remote – UK £60,000 – £70,000 VIQU have partnered with a managed service provider, who are looking to recruit a Professional Services Consultant to join their growing Projects and Professional Services team. The successful Professional Services Consultant will take technical ownership of customer projects, designing … protection, backup and disaster recovery solutions across both SMB and enterprise environments. This is a senior, customer-facing technical role requiring strong Professional Services delivery experience, with responsibility for taking solutions from design through to implementation and handover. Key Responsibilities of the Professional Services Consultant: Lead the technical delivery ...

dynamic environment. As a Lead Technical Program Manager within the Commercial & Investment Bank's Markets technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

dynamic environment. As a Lead Technical Program Manager within the Commercial & Investment Bank's Markets technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Payments - Liquidity Program, you will drive the successful delivery of complex technology projects and programs focused on Data analytics, reference data , reporting that will help reaching business goals across the firm. Leveraging your … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in CIB Digital & Platform Services,, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.Job responsibilitiesDevelop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsIdentify and mitigate ...

innovation in a dynamic environment. As a Lead Technical Program Manager in [Insert LOB and/or Sub LOB], you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

innovation in a dynamic environment. As a Lead Technical Program Manager in [Insert LOB and/or Sub LOB], you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

payroll validation, go-live readiness, and post-launch stabilization.Collaborate closely with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover.Support integrations between payroll, HRIS, ERP, and other third-party systems.Identify project risks, dependencies, and operational challenges, implementing mitigation plans when needed.Leverage … powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes.Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices.RequirementsBachelor's degree or equivalent professional experience.4+ years of experience in SaaS implementation, onboarding, consulting, project management, customer success, or similar client-facing roles.3+ ...

traditional financial systems audits. We provide assurance and insight across governance, risk management, major projects, digital services, information governance, transformation programmes, fraud prevention and service delivery.About the roleAs a Principal Auditor, you will lead complex and high-profile audit reviews across a diverse range of services while helping … better decision-making.Alongside leading audits, you will contribute to the development of our audit approaches, champion the use of technology and data analytics, support service improvement initiatives and help ensure we continue to deliver a professional, modern and value-adding Internal Audit service.What makes this role different Our Internal ...

Digital Application Services function, focused on delivering and supporting the applications, platforms and digital capabilities that enable effective business operations and service delivery. The function plays a key role in modernising services, improving resilience and performance, and ensuring business teams have the technology and tools they need to operate … Developer and technical designer, contributing to architecture, solution design, and hands-on implementation.Lead and coordinate a small team of developers and testers, ensuring quality delivery and adherence to best practices.Work independently to analyse, design, develop, and enhance Ophthalmic system components.Build and maintain long-term domain knowledge of Ophthalmic workflows ...

Computing or another discipline relevant to Information and Communications Technology; and At least one year's experience working in a challenging Infrastructure Support or Service Desk environment. Courses must have a computing content of at least 50%. Relevant formal qualifications considered equivalent to, or higher than … also be 2 At least three years' experience working in a challenging Infrastructure Support or Service Desk environment. Relevant experience may include time completed as part of a work ExperienceApplicants must also have at least one year's experience in one or more of the following areas:Microsoft Infrastructure ...