Digital Customer Experience Job Trends in London

Digital Customer Experience (Digital CX)
England > London

The table below provides summary statistics and salary benchmarking for jobs advertised in London requiring Digital Customer Experience skills. It covers permanent job vacancies from the 6 months leading up to 1 May 2026, with comparisons to the same periods in the previous two years.

6 months to
1 May 2026
Same period 2025 Same period 2024
Rank 358 390 505
Rank change year-on-year +32 +115 +58
Permanent jobs citing Digital Customer Experience 63 6 4
As % of all permanent jobs in London 0.31% 0.047% 0.017%
As % of the Processes & Methodologies category 0.38% 0.049% 0.019%
Number of salaries quoted 1 0 3
10th Percentile - - £44,500
25th Percentile £82,500 - £51,250
Median annual salary (50th Percentile) £85,000 - £65,000
75th Percentile £87,500 - £82,500
90th Percentile - - £91,500
England median annual salary £75,000 £69,018 £49,250
% change year-on-year +8.67% +40.14% -29.64%

All Process & Methodology Skills
London

Digital Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in London.

Permanent vacancies with a requirement for process or methodology skills 16,533 12,202 21,360
As % of all permanent jobs advertised in London 82.62% 96.03% 91.30%
Number of salaries quoted 10,902 7,442 16,092
10th Percentile £40,000 £42,500 £38,000
25th Percentile £55,000 £56,250 £52,219
Median annual salary (50th Percentile) £75,000 £75,000 £70,788
Median % change year-on-year - +5.95% -5.62%
75th Percentile £100,000 £100,000 £95,000
90th Percentile £111,250 £123,750 £115,000
England median annual salary £60,000 £60,000 £55,000
% change year-on-year - +9.09% -12.00%

Digital Customer Experience
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings citing Digital Customer Experience relative to all permanent IT jobs advertised in London.

Digital Customer Experience job vacancy trend in London

Digital Customer Experience
Salary Trend in London

Salary distribution trend for jobs in London citing Digital Customer Experience.

Salary distribution trend for jobs in London citing Digital Customer Experience

Digital Customer Experience
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Digital Customer Experience within the London region over the 6 months to 1 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West London - 21 - -
East London - 14 - -
South London - 10 - -
Central London 0 4 - - 4
Digital Customer Experience
England

Digital Customer Experience
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (23.81%) CMS
1 15 (23.81%) Confluence
Applications
1 10 (15.87%) UserZoom
Cloud Services
1 58 (92.06%) Adobe Analytics
2 25 (39.68%) Contentsquare
3 23 (36.51%) Figma
Communications & Networking
1 58 (92.06%) Broadband
General
1 58 (92.06%) Games
2 19 (30.16%) Social Skills
3 15 (23.81%) Legal
4 5 (7.94%) Analytical Skills
5 4 (6.35%) Automotive
5 4 (6.35%) Organisational Skills
5 4 (6.35%) Presentation Skills
5 4 (6.35%) Retail
6 1 (1.59%) Banking
6 1 (1.59%) Finance
6 1 (1.59%) Influencing Skills
Job Titles
1 36 (57.14%) Lead
2 10 (15.87%) Designer
2 10 (15.87%) Digital Designer
3 8 (12.70%) Content Manager
3 8 (12.70%) Lead Designer
4 6 (9.52%) User Researcher
5 5 (7.94%) Architect
5 5 (7.94%) Digital User Researcher
5 5 (7.94%) Lead Architect
6 4 (6.35%) Account Director
6 4 (6.35%) Digital Service Designer
6 4 (6.35%) Lead Service Designer
6 4 (6.35%) Service Designer
7 3 (4.76%) Head of Design
7 3 (4.76%) Head of Digital
8 2 (3.17%) Content Designer
8 2 (3.17%) Digital Content Designer
8 2 (3.17%) Digital Product Manager
8 2 (3.17%) Senior Content Designer
8 2 (3.17%) Senior Digital Designer
Libraries, Frameworks & Software Standards
1 4 (6.35%) VML
Miscellaneous
1 43 (68.25%) Social Media
Processes & Methodologies
1 63 (100.00%) Roadmaps
2 59 (93.65%) Customer Experience
3 58 (92.06%) Agile
3 58 (92.06%) AI
3 58 (92.06%) Analytics
3 58 (92.06%) Product Roadmap
3 58 (92.06%) Storytelling
3 58 (92.06%) User-Centered Design (UCD)
4 43 (68.25%) User Research
5 25 (39.68%) DesignOps
5 25 (39.68%) Workshop Facilitation
6 17 (26.98%) Empathy Maps
6 17 (26.98%) Journey Map
6 17 (26.98%) Service Design
6 17 (26.98%) Stakeholder Map
6 17 (26.98%) Systems Thinking
7 16 (25.40%) Decision-Making
7 16 (25.40%) Prototyping
7 16 (25.40%) User Experience
8 15 (23.81%) Funnel Analysis
Quality Assurance & Compliance
1 58 (92.06%) Accessibility
2 23 (36.51%) WCAG
3 4 (6.35%) SLA
Vendors
1 58 (92.06%) Adobe