Period
to 12 December 2018

The median annual salary for a Support Engineer was £27,750 in advertised job vacancies in the North West during the 6 months to 12 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 132 117 123
Rank change year-on-year -15 +6 +14
Permanent jobs requiring a Support Engineer 268 353 316
As % of all permanent IT jobs advertised in the North West 2.36% 2.68% 2.54%
As % of the Job Titles category 2.45% 2.77% 2.62%
Number of salaries quoted 232 320 292
North West median annual salary £27,750 £27,000 £30,000
Median salary % change year-on-year +2.78% -10.00% -
10th Percentile £19,075 £19,000 £19,750
90th Percentile £49,948 £44,500 £47,500
England median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,950 12,733 12,069
% of permanent IT jobs with a recognized job title 96.60% 96.68% 96.89%
Number of salaries quoted 8,887 10,202 10,156
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,750 £24,500
90th Percentile £70,000 £65,000 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 12 December 2018.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -45 140 £27,000 -1.82% 28
Cheshire +2 71 £30,000 +17.65% 7
Merseyside +29 32 £30,000 +9.09% 3
Lancashire +17 25 £24,500 +16.67% 3
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 12 December 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Engineer in the job title.

1 188 (70.15%) Windows
2 129 (48.13%) Active Directory
3 118 (44.03%) Windows Server
4 100 (37.31%) Microsoft
4 100 (37.31%) VMware
5 72 (26.87%) Windows Server 2012
6 71 (26.49%) Windows Server 2008
7 64 (23.88%) Office 365
8 63 (23.51%) Linux
9 59 (22.01%) Problem-Solving
10 56 (20.90%) VMware Infrastructure
11 54 (20.15%) ITIL
12 53 (19.78%) DNS
13 48 (17.91%) MS Exchange
14 44 (16.42%) DHCP
15 43 (16.04%) SQL
16 42 (15.67%) Mentoring
17 41 (15.30%) Microsoft Office
18 40 (14.93%) Firewall
18 40 (14.93%) Hyper-V
19 39 (14.55%) TCP/IP
20 37 (13.81%) Microsoft Certification
21 36 (13.43%) Infrastructure Engineering
22 35 (13.06%) Coaching
23 34 (12.69%) Windows 10
24 33 (12.31%) Service Management
24 33 (12.31%) SharePoint
25 32 (11.94%) Problem Management
25 32 (11.94%) Analytical Skills
26 30 (11.19%) Windows 7

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (17.91%) MS Exchange
2 33 (12.31%) SharePoint
3 21 (7.84%) Exchange Server 2010
4 18 (6.72%) Exchange Server 2013
5 17 (6.34%) IIS
6 13 (4.85%) nginx
7 11 (4.10%) Skype for Business
7 11 (4.10%) Tomcat
8 7 (2.61%) Exchange Server 2007
8 7 (2.61%) SharePoint 2013
8 7 (2.61%) WordPress
9 4 (1.49%) Exchange Server 2003
10 3 (1.12%) Confluence
10 3 (1.12%) SharePoint Server
11 1 (0.37%) JBoss
11 1 (0.37%) SharePoint 2010
11 1 (0.37%) WebSphere
Applications
1 41 (15.30%) Microsoft Office
2 7 (2.61%) Microsoft Excel
3 3 (1.12%) Microsoft PowerPoint
3 3 (1.12%) MS Visio
4 2 (0.75%) AutoCAD
Business Applications
1 8 (2.99%) Magento
2 3 (1.12%) Dynamics CRM
3 2 (0.75%) Visualfiles
4 1 (0.37%) Dynamics AX
4 1 (0.37%) NetSuite
Cloud Services
1 64 (23.88%) Office 365
2 17 (6.34%) Amazon AWS
3 16 (5.97%) Microsoft Azure
4 10 (3.73%) IaaS
5 8 (2.99%) GitHub
6 4 (1.49%) Cloud Computing
7 3 (1.12%) SaaS
8 2 (0.75%) Google Drive
8 2 (0.75%) Mimecast
9 1 (0.37%) OpenShift
Communications & Networking
1 53 (19.78%) DNS
2 44 (16.42%) DHCP
3 40 (14.93%) Firewall
4 39 (14.55%) TCP/IP
5 22 (8.21%) LAN
5 22 (8.21%) SAN
6 17 (6.34%) WAN
7 14 (5.22%) SSH
8 13 (4.85%) HTTP
9 11 (4.10%) Internet
9 11 (4.10%) VoIP
9 11 (4.10%) VPN
10 9 (3.36%) SSL
10 9 (3.36%) Wi-Fi
11 8 (2.99%) Skype
11 8 (2.99%) VLAN
12 7 (2.61%) Wireless
13 5 (1.87%) Wireshark
14 4 (1.49%) WLAN
15 3 (1.12%) FTP
Database & Business Intelligence
1 18 (6.72%) SQL Server
2 10 (3.73%) MySQL
3 8 (2.99%) MongoDB
4 6 (2.24%) SQL Server 2008
5 4 (1.49%) Relational Database
6 3 (1.12%) SQL Server 2012
6 3 (1.12%) SQL Server 2016
7 2 (0.75%) SQL Server 2014
8 1 (0.37%) Power BI
8 1 (0.37%) SQL Server Reporting Services
Development Applications
1 10 (3.73%) Jenkins
2 8 (2.99%) Team Foundation Server
3 3 (1.12%) GitLab
3 3 (1.12%) JIRA
4 2 (0.75%) Bitbucket
4 2 (0.75%) Sonatype Nexus
5 1 (0.37%) Atlassian Bamboo
5 1 (0.37%) Git (software)
5 1 (0.37%) SonarQube
5 1 (0.37%) Subversion
General
1 17 (6.34%) Finance
2 12 (4.48%) Retail
3 10 (3.73%) Telecoms
4 5 (1.87%) Back Office
5 4 (1.49%) Manufacturing
6 3 (1.12%) Banking
7 2 (0.75%) Games
8 1 (0.37%) Advertising
8 1 (0.37%) Automotive
8 1 (0.37%) Electronics
8 1 (0.37%) Law
8 1 (0.37%) Marketing
Libraries, Frameworks & Software Standards
1 18 (6.72%) Web Services
2 12 (4.48%) XML
3 11 (4.10%) JSON
4 6 (2.24%) .NET
5 2 (0.75%) Hibernate
5 2 (0.75%) J2EE
5 2 (0.75%) LEMP Stack
5 2 (0.75%) Spring
5 2 (0.75%) WAP
6 1 (0.37%) PHP-FPM
6 1 (0.37%) RabbitMQ
Miscellaneous
1 32 (11.94%) Analytical Skills
2 21 (7.84%) Driving Licence
3 16 (5.97%) Fat Client
3 16 (5.97%) Thin Client
4 13 (4.85%) Self-Motivation
5 9 (3.36%) Data Centre
6 7 (2.61%) Management Information System
7 6 (2.24%) Clustering
7 6 (2.24%) Fintech
7 6 (2.24%) Linux Command Line
7 6 (2.24%) Virtual Team
8 5 (1.87%) EPoS
9 4 (1.49%) Hybrid Cloud
10 3 (1.12%) Video Conferencing
11 2 (0.75%) Enterprise Software
11 2 (0.75%) NHS
11 2 (0.75%) Replication
11 2 (0.75%) Smart Meter
12 1 (0.37%) Blackberry
12 1 (0.37%) Mainframe
Operating Systems
1 188 (70.15%) Windows
2 118 (44.03%) Windows Server
3 72 (26.87%) Windows Server 2012
4 71 (26.49%) Windows Server 2008
5 63 (23.51%) Linux
6 34 (12.69%) Windows 10
7 30 (11.19%) Windows 7
8 19 (7.09%) Windows Server 2003
9 18 (6.72%) Red Hat Enterprise Linux
10 17 (6.34%) Unix
11 9 (3.36%) Android
11 9 (3.36%) Windows 8
12 8 (2.99%) Mac OS
13 5 (1.87%) Apple iOS
14 2 (0.75%) AIX
14 2 (0.75%) Debian
14 2 (0.75%) Ubuntu
14 2 (0.75%) Windows Mobile
15 1 (0.37%) Windows Embedded Compact
15 1 (0.37%) Windows XP
Processes & Methodologies
1 59 (22.01%) Problem-Solving
2 54 (20.15%) ITIL
3 42 (15.67%) Mentoring
4 36 (13.43%) Infrastructure Engineering
5 35 (13.06%) Coaching
6 33 (12.31%) Service Management
7 32 (11.94%) Problem Management
8 28 (10.45%) Analytics
9 25 (9.33%) Agile Software Development
10 17 (6.34%) Change Management
11 16 (5.97%) Tech Ops
12 15 (5.60%) Break/Fix
13 14 (5.22%) DevOps
13 14 (5.22%) Server Management
14 13 (4.85%) Digital Transformation Programme
14 13 (4.85%) Incident Management
15 12 (4.48%) Time Management
16 11 (4.10%) Decision-Making
17 10 (3.73%) Service Delivery
18 9 (3.36%) Data Protection
Programming Languages
1 43 (16.04%) SQL
2 16 (5.97%) PowerShell
3 10 (3.73%) Bash Shell
4 6 (2.24%) C#
5 5 (1.87%) PHP
6 4 (1.49%) Python
7 3 (1.12%) T-SQL
7 3 (1.12%) VB.NET
8 2 (0.75%) C
8 2 (0.75%) C++
8 2 (0.75%) Java
8 2 (0.75%) JavaScript
9 1 (0.37%) Perl
Qualifications
1 37 (13.81%) Microsoft Certification
2 28 (10.45%) MCSE
3 16 (5.97%) Security Cleared
4 13 (4.85%) CCNA
4 13 (4.85%) Cisco Certification
5 11 (4.10%) MCP
6 10 (3.73%) SC Cleared
7 8 (2.99%) DBS Check
8 7 (2.61%) Degree
8 7 (2.61%) VMware Certified Professional (VCP)
9 6 (2.24%) MCITP
9 6 (2.24%) MCSA
10 5 (1.87%) MCTS
11 4 (1.49%) Dell Certification
11 4 (1.49%) ITIL Certification
11 4 (1.49%) MCDST
12 3 (1.12%) CCNP
12 3 (1.12%) HNC
13 2 (0.75%) CCENT
Quality Assurance & Compliance
1 25 (9.33%) SLA
2 9 (3.36%) GDPR
3 5 (1.87%) ISO/IEC 27001
4 3 (1.12%) Data Quality
5 2 (0.75%) PCI DSS
System Software
1 129 (48.13%) Active Directory
2 56 (20.90%) VMware Infrastructure
3 40 (14.93%) Hyper-V
4 19 (7.09%) VMware ESXi
5 12 (4.48%) XenApp
6 11 (4.10%) Virtual Machines
6 11 (4.10%) vSphere
7 10 (3.73%) Docker
8 8 (2.99%) Terminal Services
9 7 (2.61%) XenDesktop
10 4 (1.49%) VMware Server
11 2 (0.75%) Virtual Servers
12 1 (0.37%) EMC RecoverPoint
12 1 (0.37%) Microsoft Virtual Server
Systems Management
1 19 (7.09%) Opscode Chef
2 14 (5.22%) SCCM
3 12 (4.48%) Puppet
4 9 (3.36%) Nagios
5 6 (2.24%) cPanel
5 6 (2.24%) Microsoft Clustering
6 3 (1.12%) FortiGate
6 3 (1.12%) vMotion
7 2 (0.75%) AirWatch
7 2 (0.75%) DameWare
7 2 (0.75%) MaaS360
7 2 (0.75%) SCVMM
8 1 (0.37%) Backup Exec
8 1 (0.37%) EMC NetWorker
8 1 (0.37%) FlexNet
8 1 (0.37%) Foglight
8 1 (0.37%) NetBackup
8 1 (0.37%) SCOM
8 1 (0.37%) SolarWinds Orion
8 1 (0.37%) ZABBIX
Vendors
1 100 (37.31%) Microsoft
1 100 (37.31%) VMware
2 29 (10.82%) Cisco
3 26 (9.70%) HP
4 17 (6.34%) Citrix
4 17 (6.34%) Red Hat
5 16 (5.97%) Intel
6 10 (3.73%) Splunk
7 9 (3.36%) Remedy
8 8 (2.99%) Atlassian
9 6 (2.24%) Dell
9 6 (2.24%) Ivanti
10 4 (1.49%) Apple
10 4 (1.49%) F5
10 4 (1.49%) Mitel
10 4 (1.49%) MobileIron
11 3 (1.12%) Juniper
11 3 (1.12%) Oracle
12 2 (0.75%) Blue Coat
12 2 (0.75%) Sophos