Period
to 17 November 2017

The median annual salary for a Support Engineer was £26,250 in advertised job vacancies in the North West during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 119 137 130
Rank change year-on-year +18 -7 -3
Permanent jobs requiring a Support Engineer 350 295 305
As % of all permanent IT jobs advertised in the North West 2.65% 2.36% 2.33%
As % of the Job Titles category 2.74% 2.44% 2.41%
Number of salaries quoted 318 272 275
North West median annual salary £26,250 £30,500 £29,000
Median salary % change year-on-year -13.93% +5.17% -9.38%
10th Percentile £19,000 £20,500 £19,000
90th Percentile £44,500 £47,500 £44,500
England median annual salary £30,500 £32,500 £30,000
% change year-on-year -6.15% +8.33% -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12765 12111 12656
% of permanent IT jobs with a recognized job title 96.60% 97.07% 96.62%
Number of salaries quoted 10228 10201 10494
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 17 November 2017.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +3 216 £27,500 -17.91% 16
Cheshire -15 95 £25,250 +8.60% 9
Lancashire +15 24 £22,000 -26.67% 2
Merseyside +12 11 £24,750 -14.66% 1
Cumbria +4 1 £23,500 -12.96%
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 17 November 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Engineer in the job title.

1 261 (74.57%) Windows
2 193 (55.14%) Active Directory
3 169 (48.29%) Office 365
4 159 (45.43%) Microsoft
5 142 (40.57%) Windows Server
6 139 (39.71%) VMware
7 116 (33.14%) Cisco
8 113 (32.29%) Hyper-V
9 109 (31.14%) Windows Server 2012
10 108 (30.86%) ITIL
11 100 (28.57%) Microsoft Certification
12 86 (24.57%) Microsoft Office
12 86 (24.57%) MS Exchange
13 85 (24.29%) MCSE
14 81 (23.14%) Windows Server 2008
15 79 (22.57%) WAN
16 77 (22.00%) LAN
17 74 (21.14%) TCP/IP
18 70 (20.00%) Windows 7
18 70 (20.00%) DNS
19 65 (18.57%) Firewall
20 62 (17.71%) Exchange Server 2010
21 55 (15.71%) SAN
22 52 (14.86%) MCP
23 48 (13.71%) MCSA
24 45 (12.86%) Linux
24 45 (12.86%) VMware Infrastructure
25 44 (12.57%) DHCP
26 42 (12.00%) Windows 10
27 39 (11.14%) SQL

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (24.57%) MS Exchange
2 62 (17.71%) Exchange Server 2010
3 31 (8.86%) Exchange Server 2013
4 29 (8.29%) SharePoint
5 15 (4.29%) SharePoint 2013
6 13 (3.71%) Exchange Server 2007
7 12 (3.43%) Skype for Business
8 7 (2.00%) IIS
9 5 (1.43%) Tomcat
10 3 (0.86%) Confluence
10 3 (0.86%) WebLogic
11 2 (0.57%) Apache
11 2 (0.57%) Exchange Server 2003
11 2 (0.57%) WordPress
12 1 (0.29%) BizTalk Server
12 1 (0.29%) CMS
12 1 (0.29%) Elasticsearch
12 1 (0.29%) EPiServer
12 1 (0.29%) Umbraco
12 1 (0.29%) WebSphere
Applications
1 86 (24.57%) Microsoft Office
2 4 (1.14%) Microsoft Excel
3 1 (0.29%) Microsoft PowerPoint
3 1 (0.29%) MS Visio
Business Applications
1 1 (0.29%) SAP Business One
Cloud Services
1 169 (48.29%) Office 365
2 22 (6.29%) Mimecast
3 16 (4.57%) Microsoft Azure
4 6 (1.71%) SaaS
5 5 (1.43%) Amazon AWS
6 3 (0.86%) GitHub
7 2 (0.57%) Cloud Computing
8 1 (0.29%) Azure Active Directory
8 1 (0.29%) Basecamp
Communications & Networking
1 79 (22.57%) WAN
2 77 (22.00%) LAN
3 74 (21.14%) TCP/IP
4 70 (20.00%) DNS
5 65 (18.57%) Firewall
6 55 (15.71%) SAN
7 44 (12.57%) DHCP
8 36 (10.29%) VLAN
9 25 (7.14%) VPN
10 17 (4.86%) VoIP
11 11 (3.14%) Internet
12 10 (2.86%) Wi-Fi
13 6 (1.71%) Network Security
13 6 (1.71%) Remote Desktop
13 6 (1.71%) Skype
14 4 (1.14%) HTTP
14 4 (1.14%) LDAP
14 4 (1.14%) MPLS
14 4 (1.14%) PBX
14 4 (1.14%) Wireless
Database & Business Intelligence
1 28 (8.00%) SQL Server
2 9 (2.57%) MySQL
3 2 (0.57%) MongoDB
3 2 (0.57%) Relational Database
3 2 (0.57%) SQL Server 2012
4 1 (0.29%) Crystal Reports
4 1 (0.29%) NoSQL
4 1 (0.29%) SAP HANA
4 1 (0.29%) SQL Server 2008
Development Applications
1 6 (1.71%) JIRA
2 4 (1.14%) Git (software)
3 3 (0.86%) Jenkins
4 2 (0.57%) TeamCity
5 1 (0.29%) Bugzilla
5 1 (0.29%) Gerrit
5 1 (0.29%) Vagrant
General
1 30 (8.57%) Finance
2 13 (3.71%) Telecoms
3 9 (2.57%) Banking
4 5 (1.43%) Games
5 4 (1.14%) Law
6 3 (0.86%) Marketing
6 3 (0.86%) Pharmaceutical
7 2 (0.57%) Financial Institution
7 2 (0.57%) Legal
7 2 (0.57%) Retail
8 1 (0.29%) Advertising
8 1 (0.29%) Automotive
8 1 (0.29%) Corporate Banking
8 1 (0.29%) Investment Banking
8 1 (0.29%) Italian Language
8 1 (0.29%) Manufacturing
Libraries, Frameworks & Software Standards
1 27 (7.71%) Web Services
2 4 (1.14%) Middleware
2 4 (1.14%) ODBC
2 4 (1.14%) REST
2 4 (1.14%) SOAP
3 3 (0.86%) .NET
4 1 (0.29%) Apache Flex
4 1 (0.29%) CSS
4 1 (0.29%) Elastic Stack
4 1 (0.29%) HTML
4 1 (0.29%) YAML
Miscellaneous
1 38 (10.86%) Driving Licence
2 18 (5.14%) Data Centre
3 12 (3.43%) iPad
4 10 (2.86%) Analytical Skills
5 7 (2.00%) Computer Science
5 7 (2.00%) Fat Client
5 7 (2.00%) Thin Client
6 6 (1.71%) Enterprise Software
7 4 (1.14%) Management Information System
8 3 (0.86%) Clustering
8 3 (0.86%) PKI
8 3 (0.86%) Replication
9 2 (0.57%) Client/Server
9 2 (0.57%) Cyber Attack
9 2 (0.57%) Mobile App
10 1 (0.29%) Contactless
10 1 (0.29%) Linux Command Line
10 1 (0.29%) New Media
10 1 (0.29%) Smart Home
10 1 (0.29%) Virtual Team
Operating Systems
1 261 (74.57%) Windows
2 142 (40.57%) Windows Server
3 109 (31.14%) Windows Server 2012
4 81 (23.14%) Windows Server 2008
5 70 (20.00%) Windows 7
6 45 (12.86%) Linux
7 42 (12.00%) Windows 10
8 19 (5.43%) Windows 8
9 17 (4.86%) Windows Server 2003
10 15 (4.29%) Unix
11 11 (3.14%) Mac OS X
12 5 (1.43%) Windows XP
13 4 (1.14%) CentOS
13 4 (1.14%) Red Hat Enterprise Linux
14 2 (0.57%) AIX
14 2 (0.57%) Mac OS
Processes & Methodologies
1 108 (30.86%) ITIL
2 28 (8.00%) Mentoring
2 28 (8.00%) Service Management
3 19 (5.43%) Time Management
4 18 (5.14%) CRM
5 17 (4.86%) Problem Management
6 16 (4.57%) Service Delivery
7 12 (3.43%) Configuration Management
7 12 (3.43%) Disaster Recovery
8 11 (3.14%) Information Security
9 10 (2.86%) Root Cause Analysis
10 9 (2.57%) Agile Software Development
10 9 (2.57%) ERP
11 8 (2.29%) Incident Management
11 8 (2.29%) Knowledge Management
12 7 (2.00%) IT Strategy
12 7 (2.00%) Stakeholder Management
13 6 (1.71%) Change Management
13 6 (1.71%) ITSM
13 6 (1.71%) Technical Analysis
Programming Languages
1 39 (11.14%) SQL
2 21 (6.00%) PowerShell
3 9 (2.57%) Shell Script
4 8 (2.29%) Java
4 8 (2.29%) VBScript
5 6 (1.71%) Python
6 5 (1.43%) C#
7 4 (1.14%) Bash Shell
7 4 (1.14%) JavaScript
8 2 (0.57%) PHP
8 2 (0.57%) Ruby
8 2 (0.57%) VBA
9 1 (0.29%) C
9 1 (0.29%) C++
9 1 (0.29%) Perl
9 1 (0.29%) VB
Qualifications
1 100 (28.57%) Microsoft Certification
2 85 (24.29%) MCSE
3 52 (14.86%) MCP
4 48 (13.71%) MCSA
5 38 (10.86%) Degree
6 24 (6.86%) Cisco Certification
7 23 (6.57%) CCNA
8 19 (5.43%) Master's Degree
9 18 (5.14%) MCITP
10 15 (4.29%) ITIL Certification
11 6 (1.71%) CCENT
12 5 (1.43%) Security Cleared
13 3 (0.86%) HNC
13 3 (0.86%) HND
14 2 (0.57%) RHCT
15 1 (0.29%) CCNP
15 1 (0.29%) MCT
15 1 (0.29%) Network+ Certification
15 1 (0.29%) OCA
15 1 (0.29%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 30 (8.57%) SLA
2 6 (1.71%) PCI DSS
3 2 (0.57%) Data Quality
3 2 (0.57%) ISO/IEC 27001
System Software
1 193 (55.14%) Active Directory
2 113 (32.29%) Hyper-V
3 45 (12.86%) VMware Infrastructure
4 25 (7.14%) Terminal Services
5 22 (6.29%) vSphere
6 18 (5.14%) Virtual Machines
7 7 (2.00%) XenApp
8 6 (1.71%) VMware ESXi
9 5 (1.43%) XenDesktop
10 1 (0.29%) Virtual Servers
Systems Management
1 35 (10.00%) SCCM
2 3 (0.86%) Backup Exec
2 3 (0.86%) Failover Clustering
2 3 (0.86%) Puppet
2 3 (0.86%) WSUS
3 2 (0.57%) Ansible
3 2 (0.57%) McAfee ePO
3 2 (0.57%) Microsoft Intune
3 2 (0.57%) Nagios
3 2 (0.57%) Opscode Chef
3 2 (0.57%) SCOM
3 2 (0.57%) Symantec Endpoint Protection
4 1 (0.29%) Control-M
4 1 (0.29%) FortiGate
4 1 (0.29%) HP Data Protector
4 1 (0.29%) NetBackup
4 1 (0.29%) Norton AntiVirus
4 1 (0.29%) Systems Management Server (SMS)
4 1 (0.29%) TeamSite
4 1 (0.29%) Tivoli
Vendors
1 159 (45.43%) Microsoft
2 139 (39.71%) VMware
3 116 (33.14%) Cisco
4 37 (10.57%) Citrix
5 33 (9.43%) Veeam
6 18 (5.14%) Dell
6 18 (5.14%) EqualLogic
7 13 (3.71%) Oracle
8 12 (3.43%) Apple
9 7 (2.00%) Intel
10 4 (1.14%) NetApp
10 4 (1.14%) Symantec
11 3 (0.86%) IBM
11 3 (0.86%) Juniper
11 3 (0.86%) McAfee
12 2 (0.57%) Avaya
12 2 (0.57%) HP
12 2 (0.57%) Red Hat
12 2 (0.57%) Remedy
12 2 (0.57%) Sage