Period
to 15 August 2018

The median annual salary for a Support Engineer was £27,500 in advertised job vacancies in the North West during the 6 months to 15 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 141 140 149
Rank change year-on-year -1 +9 -23
Permanent jobs requiring a Support Engineer 273 312 234
As % of all permanent IT jobs advertised in the North West 2.25% 2.37% 2.02%
As % of the Job Titles category 2.32% 2.45% 2.08%
Number of salaries quoted 238 288 203
North West median annual salary £27,500 £27,500 £30,500
Median salary % change year-on-year - -9.84% +15.09%
10th Percentile £18,750 £19,000 £18,500
90th Percentile £43,825 £44,650 £47,500
England median annual salary £32,000 £31,500 £32,500
% change year-on-year +1.59% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,770 12,757 11,273
% of permanent IT jobs with a recognized job title 96.83% 96.70% 97.36%
Number of salaries quoted 9,550 10,380 9,509
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £25,000 £23,750
90th Percentile £67,000 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 15 August 2018.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 143 £25,500 -7.27% 27
Cheshire -12 81 £30,000 +1.69% 6
Merseyside +32 27 £32,500 +15.04% 4
Lancashire +7 20 £25,500 +18.60% 5
Cumbria 0 2 £30,250 -0.82%
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 15 August 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Engineer in the job title.

1 197 (72.16%) Windows
2 128 (46.89%) Windows Server
3 117 (42.86%) Active Directory
4 102 (37.36%) VMware
5 100 (36.63%) Microsoft
6 65 (23.81%) Office 365
7 64 (23.44%) Hyper-V
8 61 (22.34%) Windows Server 2012
9 58 (21.25%) Windows Server 2008
9 58 (21.25%) MS Exchange
10 55 (20.15%) VMware Infrastructure
10 55 (20.15%) Linux
11 54 (19.78%) SQL
12 45 (16.48%) Firewall
12 45 (16.48%) Microsoft Certification
13 43 (15.75%) Cisco
13 43 (15.75%) ITIL
14 42 (15.38%) Microsoft Office
14 42 (15.38%) SLA
15 40 (14.65%) TCP/IP
16 39 (14.29%) WAN
17 37 (13.55%) DNS
17 37 (13.55%) Problem-Solving
17 37 (13.55%) Infrastructure Engineering
18 35 (12.82%) MCSE
18 35 (12.82%) Windows 10
18 35 (12.82%) Exchange Server 2010
19 34 (12.45%) Exchange Server 2013
19 34 (12.45%) LAN
20 33 (12.09%) Citrix

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (21.25%) MS Exchange
2 35 (12.82%) Exchange Server 2010
3 34 (12.45%) Exchange Server 2013
4 31 (11.36%) SharePoint
5 16 (5.86%) Skype for Business
6 13 (4.76%) Exchange Server 2007
7 8 (2.93%) IIS
8 7 (2.56%) nginx
8 7 (2.56%) SharePoint 2013
9 4 (1.47%) Apache
9 4 (1.47%) Exchange Server 2003
10 3 (1.10%) Confluence
10 3 (1.10%) SharePoint Server
10 3 (1.10%) Tomcat
11 2 (0.73%) IBM Notes
11 2 (0.73%) WebLogic
12 1 (0.37%) JBoss
12 1 (0.37%) SharePoint 2010
12 1 (0.37%) WebSphere
Applications
1 42 (15.38%) Microsoft Office
2 1 (0.37%) Microsoft Excel
2 1 (0.37%) Microsoft PowerPoint
Business Applications
1 3 (1.10%) Dynamics CRM
2 2 (0.73%) Pegasus Opera
3 1 (0.37%) Dynamics AX
3 1 (0.37%) NetSuite
3 1 (0.37%) SAP Business One
Cloud Services
1 65 (23.81%) Office 365
2 26 (9.52%) Microsoft Azure
3 16 (5.86%) Amazon AWS
4 10 (3.66%) IaaS
5 7 (2.56%) GitHub
6 6 (2.20%) Cloud Computing
7 3 (1.10%) Mimecast
7 3 (1.10%) OneDrive
8 2 (0.73%) AWS CloudFormation
8 2 (0.73%) OpenShift
8 2 (0.73%) SaaS
9 1 (0.37%) Dynamics 365
Communications & Networking
1 45 (16.48%) Firewall
2 40 (14.65%) TCP/IP
3 39 (14.29%) WAN
4 37 (13.55%) DNS
5 34 (12.45%) LAN
6 29 (10.62%) SAN
7 28 (10.26%) DHCP
8 19 (6.96%) VoIP
9 18 (6.59%) Internet
10 11 (4.03%) SSH
11 10 (3.66%) Broadband
12 9 (3.30%) VLAN
12 9 (3.30%) VPN
13 7 (2.56%) Skype
13 7 (2.56%) Unified Communications
13 7 (2.56%) Wi-Fi
13 7 (2.56%) Wireshark
14 6 (2.20%) Ethernet
15 5 (1.83%) Remote Desktop
15 5 (1.83%) xDSL
Database & Business Intelligence
1 30 (10.99%) SQL Server
2 7 (2.56%) MongoDB
2 7 (2.56%) MySQL
3 4 (1.47%) Relational Database
3 4 (1.47%) SQL Server 2008
4 3 (1.10%) Crystal Reports
5 1 (0.37%) InfluxDB
5 1 (0.37%) NoSQL
5 1 (0.37%) SAP HANA
5 1 (0.37%) SQL Server 2012
5 1 (0.37%) SQL Server 2014
5 1 (0.37%) SQL Server 2016
Development Applications
1 10 (3.66%) Jenkins
2 7 (2.56%) JIRA
3 6 (2.20%) Git (software)
3 6 (2.20%) Subversion
3 6 (2.20%) Team Foundation Server
4 3 (1.10%) Sonatype Nexus
5 2 (0.73%) Bitbucket
5 2 (0.73%) SonarQube
General
1 20 (7.33%) Finance
2 11 (4.03%) Telecoms
3 8 (2.93%) Advertising
4 7 (2.56%) Games
5 6 (2.20%) Retail
6 5 (1.83%) Banking
7 4 (1.47%) Law
7 4 (1.47%) Manufacturing
8 3 (1.10%) Back Office
8 3 (1.10%) Investment Banking
9 2 (0.73%) Local Government
10 1 (0.37%) Automotive
10 1 (0.37%) Electronics
Libraries, Frameworks & Software Standards
1 10 (3.66%) Web Services
2 7 (2.56%) .NET
3 4 (1.47%) Node.js
4 3 (1.10%) JSON
4 3 (1.10%) XML
5 2 (0.73%) Hibernate
5 2 (0.73%) J2EE
5 2 (0.73%) Spring
5 2 (0.73%) WAP
6 1 (0.37%) COM
6 1 (0.37%) Elastic Stack
6 1 (0.37%) Flash
6 1 (0.37%) HTML
6 1 (0.37%) LDAP
Miscellaneous
1 12 (4.40%) Fat Client
1 12 (4.40%) Thin Client
2 11 (4.03%) Driving Licence
2 11 (4.03%) Virtual Team
3 10 (3.66%) Self-Motivation
4 9 (3.30%) Analytical Skills
4 9 (3.30%) Data Centre
5 7 (2.56%) Management Information System
6 4 (1.47%) Computer Science
6 4 (1.47%) Fintech
7 3 (1.10%) Clustering
7 3 (1.10%) iPad
8 2 (0.73%) Enterprise Software
8 2 (0.73%) Hybrid Cloud
8 2 (0.73%) iPhone
8 2 (0.73%) IVR
8 2 (0.73%) NHS
8 2 (0.73%) Replication
8 2 (0.73%) Smart Meter
8 2 (0.73%) Video Conferencing
Operating Systems
1 197 (72.16%) Windows
2 128 (46.89%) Windows Server
3 61 (22.34%) Windows Server 2012
4 58 (21.25%) Windows Server 2008
5 55 (20.15%) Linux
6 35 (12.82%) Windows 10
7 33 (12.09%) Windows 7
8 20 (7.33%) Unix
9 9 (3.30%) Windows 8
10 8 (2.93%) Red Hat Enterprise Linux
11 7 (2.56%) AIX
12 5 (1.83%) Mac OS
12 5 (1.83%) Windows Server 2003
13 4 (1.47%) HPUX
13 4 (1.47%) Solaris
14 2 (0.73%) Windows Mobile
15 1 (0.37%) Android
15 1 (0.37%) CentOS
15 1 (0.37%) Debian
15 1 (0.37%) Windows 2000 Server
Processes & Methodologies
1 43 (15.75%) ITIL
2 37 (13.55%) Infrastructure Engineering
2 37 (13.55%) Problem-Solving
3 28 (10.26%) Problem Management
4 25 (9.16%) Mentoring
5 19 (6.96%) Configuration Management
6 17 (6.23%) ERP
6 17 (6.23%) Tech Ops
7 14 (5.13%) DevOps
7 14 (5.13%) Service Management
8 13 (4.76%) Coaching
9 12 (4.40%) Disaster Recovery
10 11 (4.03%) Analytics
10 11 (4.03%) Decision-Making
10 11 (4.03%) Incident Management
11 10 (3.66%) Root Cause Analysis
12 9 (3.30%) Strategic Thinking
13 8 (2.93%) High Availability
13 8 (2.93%) Trend Analysis
14 7 (2.56%) Time Management
Programming Languages
1 54 (19.78%) SQL
2 19 (6.96%) PowerShell
3 14 (5.13%) Bash Shell
4 8 (2.93%) Java
5 7 (2.56%) C++
5 7 (2.56%) PHP
5 7 (2.56%) Python
6 5 (1.83%) C#
6 5 (1.83%) Ruby
7 4 (1.47%) Groovy
8 3 (1.10%) C
8 3 (1.10%) Perl
8 3 (1.10%) VB.NET
9 2 (0.73%) JavaScript
9 2 (0.73%) T-SQL
10 1 (0.37%) Erlang
10 1 (0.37%) Go
10 1 (0.37%) PL/SQL
Qualifications
1 45 (16.48%) Microsoft Certification
2 35 (12.82%) MCSE
3 20 (7.33%) CCNA
3 20 (7.33%) Cisco Certification
4 17 (6.23%) MCSA
5 14 (5.13%) MCP
6 13 (4.76%) MCITP
7 11 (4.03%) Degree
7 11 (4.03%) Security Cleared
8 8 (2.93%) VMware Certified Professional (VCP)
9 7 (2.56%) CCENT
10 6 (2.20%) DBS Check
11 5 (1.83%) MCTS
12 4 (1.47%) HNC
12 4 (1.47%) SC Cleared
13 3 (1.10%) ITIL Certification
14 2 (0.73%) RHCT
15 1 (0.37%) CCIE
15 1 (0.37%) CCNP
15 1 (0.37%) NCDA
Quality Assurance & Compliance
1 42 (15.38%) SLA
2 4 (1.47%) Data Quality
3 2 (0.73%) ISO 14001
3 2 (0.73%) ISO 9001
3 2 (0.73%) ISO/IEC 20000
3 2 (0.73%) ISO/IEC 27001
4 1 (0.37%) GDPR
4 1 (0.37%) PCI DSS
4 1 (0.37%) PMO
System Software
1 117 (42.86%) Active Directory
2 64 (23.44%) Hyper-V
3 55 (20.15%) VMware Infrastructure
4 15 (5.49%) XenApp
5 12 (4.40%) VMware ESXi
6 10 (3.66%) vSphere
7 9 (3.30%) Virtual Machines
8 8 (2.93%) Terminal Services
8 8 (2.93%) XenDesktop
9 5 (1.83%) Virtual Servers
10 4 (1.47%) Docker
10 4 (1.47%) Varnish
11 2 (0.73%) VMware Server
12 1 (0.37%) Firmware
12 1 (0.37%) Microsoft Virtual Server
Systems Management
1 12 (4.40%) SCCM
2 9 (3.30%) Opscode Chef
3 8 (2.93%) Puppet
4 5 (1.83%) Grafana
4 5 (1.83%) Nagios
5 4 (1.47%) Graphite
5 4 (1.47%) HAProxy
6 2 (0.73%) AirWatch
6 2 (0.73%) Ansible
6 2 (0.73%) FlexNet
6 2 (0.73%) Kubernetes
6 2 (0.73%) Microsoft Clustering
6 2 (0.73%) Microsoft Intune
6 2 (0.73%) SCVMM
6 2 (0.73%) Terraform
7 1 (0.37%) Cisco CUCM
7 1 (0.37%) Foglight
7 1 (0.37%) FortiGate
7 1 (0.37%) SCOM
7 1 (0.37%) SolarWinds Orion
Vendors
1 102 (37.36%) VMware
2 100 (36.63%) Microsoft
3 43 (15.75%) Cisco
4 33 (12.09%) Citrix
5 11 (4.03%) Atlassian
5 11 (4.03%) Capita
5 11 (4.03%) HP
6 10 (3.66%) Intel
7 8 (2.93%) Remedy
8 7 (2.56%) Oracle
8 7 (2.56%) Veeam
9 6 (2.20%) Apple
9 6 (2.20%) Juniper
9 6 (2.20%) Red Hat
10 5 (1.83%) SAP
11 4 (1.47%) Fortinet
11 4 (1.47%) IBM
11 4 (1.47%) MikroTik
11 4 (1.47%) NetApp
12 3 (1.10%) Sage