Period
to 19 October 2017

The median annual salary for a Support Engineer was £25,000 in advertised job vacancies in the North West during the 6 months to 19 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 122 142 131
Rank change year-on-year +20 -11 -7
Permanent jobs requiring a Support Engineer 327 263 310
As % of all permanent IT jobs advertised in the North West 2.56% 2.16% 2.35%
As % of the Job Titles category 2.65% 2.22% 2.43%
Number of salaries quoted 297 241 262
North West median annual salary £25,000 £31,500 £27,500
Median salary % change year-on-year -20.63% +14.55% -7.56%
10th Percentile £19,000 £20,500 £19,250
90th Percentile £44,500 £50,000 £43,750
England median annual salary £30,000 £32,500 £30,000
% change year-on-year -7.69% +8.33% -3.23%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12355 11856 12751
% of permanent IT jobs with a recognized job title 96.64% 97.36% 96.77%
Number of salaries quoted 9891 9982 10484
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £24,750 £23,250
90th Percentile £63,750 £61,250 £58,750
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 19 October 2017.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +6 193 £27,250 -22.14% 22
Cheshire +4 97 £25,000 +4.17% 8
Lancashire +20 24 £22,500 -25.00% 1
Merseyside +2 9 £24,750 -23.85%
Cumbria -1 1 £23,500 -12.96% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 October 2017, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Engineer in the job title.

1 238 (72.78%) Windows
2 170 (51.99%) Active Directory
3 146 (44.65%) Office 365
4 141 (43.12%) Microsoft
5 129 (39.45%) Windows Server
6 122 (37.31%) VMware
7 105 (32.11%) Cisco
8 96 (29.36%) Hyper-V
9 93 (28.44%) ITIL
10 91 (27.83%) Windows Server 2012
11 89 (27.22%) Microsoft Certification
12 77 (23.55%) Microsoft Office
13 73 (22.32%) MCSE
14 72 (22.02%) MS Exchange
14 72 (22.02%) Windows Server 2008
15 70 (21.41%) WAN
16 69 (21.10%) LAN
17 65 (19.88%) Windows 7
18 58 (17.74%) TCP/IP
19 57 (17.43%) DNS
19 57 (17.43%) Firewall
20 53 (16.21%) Exchange Server 2010
21 52 (15.90%) SAN
22 45 (13.76%) MCP
23 44 (13.46%) MCSA
24 42 (12.84%) SQL
24 42 (12.84%) Linux
25 41 (12.54%) Degree
26 39 (11.93%) VMware Infrastructure
27 37 (11.31%) Windows 10

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (22.02%) MS Exchange
2 53 (16.21%) Exchange Server 2010
3 26 (7.95%) Exchange Server 2013
4 22 (6.73%) SharePoint
5 12 (3.67%) SharePoint 2013
6 8 (2.45%) IIS
7 6 (1.83%) Skype for Business
7 6 (1.83%) Tomcat
8 5 (1.53%) Exchange Server 2007
9 3 (0.92%) CMS
9 3 (0.92%) Confluence
10 2 (0.61%) Apache
10 2 (0.61%) Exchange Server 2003
10 2 (0.61%) WebLogic
10 2 (0.61%) WordPress
11 1 (0.31%) BizTalk Server
11 1 (0.31%) EPiServer
11 1 (0.31%) Umbraco
Applications
1 77 (23.55%) Microsoft Office
2 6 (1.83%) Microsoft Excel
3 3 (0.92%) Microsoft PowerPoint
4 1 (0.31%) MS Visio
Business Applications
1 1 (0.31%) SAP Business One
Cloud Services
1 146 (44.65%) Office 365
2 20 (6.12%) Mimecast
3 13 (3.98%) Microsoft Azure
4 7 (2.14%) SaaS
5 5 (1.53%) GitHub
6 2 (0.61%) Amazon AWS
6 2 (0.61%) Cloud Computing
7 1 (0.31%) Azure Active Directory
7 1 (0.31%) Basecamp
Communications & Networking
1 70 (21.41%) WAN
2 69 (21.10%) LAN
3 58 (17.74%) TCP/IP
4 57 (17.43%) DNS
4 57 (17.43%) Firewall
5 52 (15.90%) SAN
6 36 (11.01%) DHCP
7 33 (10.09%) VLAN
8 29 (8.87%) VPN
9 17 (5.20%) VoIP
10 9 (2.75%) Wi-Fi
11 8 (2.45%) Internet
12 7 (2.14%) Remote Desktop
13 6 (1.83%) Network Security
14 5 (1.53%) PBX
15 4 (1.22%) MPLS
15 4 (1.22%) Skype
15 4 (1.22%) Wireless
16 3 (0.92%) SMS
16 3 (0.92%) SSH
Database & Business Intelligence
1 22 (6.73%) SQL Server
2 11 (3.36%) MySQL
3 3 (0.92%) NoSQL
4 2 (0.61%) MongoDB
4 2 (0.61%) SQL Server 2008
5 1 (0.31%) Crystal Reports
5 1 (0.31%) SAP HANA
5 1 (0.31%) SQL Server 2012
Development Applications
1 8 (2.45%) JIRA
2 5 (1.53%) Git (software)
3 3 (0.92%) Jenkins
4 2 (0.61%) Synon
4 2 (0.61%) TeamCity
5 1 (0.31%) Bugzilla
General
1 30 (9.17%) Finance
2 14 (4.28%) Telecoms
3 8 (2.45%) Banking
4 6 (1.83%) Pharmaceutical
5 4 (1.22%) Law
5 4 (1.22%) Legal
6 3 (0.92%) Marketing
7 2 (0.61%) Financial Institution
7 2 (0.61%) Games
7 2 (0.61%) Manufacturing
8 1 (0.31%) Advertising
8 1 (0.31%) Corporate Banking
8 1 (0.31%) Investment Banking
8 1 (0.31%) Italian Language
8 1 (0.31%) Retail
Libraries, Frameworks & Software Standards
1 21 (6.42%) Web Services
2 6 (1.83%) .NET
3 3 (0.92%) Middleware
3 3 (0.92%) ODBC
3 3 (0.92%) REST
3 3 (0.92%) SOAP
4 1 (0.31%) CSS
4 1 (0.31%) HTML
Miscellaneous
1 35 (10.70%) Driving Licence
2 22 (6.73%) Data Centre
3 14 (4.28%) iPad
4 13 (3.98%) Analytical Skills
5 8 (2.45%) Enterprise Software
6 7 (2.14%) Computer Science
7 5 (1.53%) Fat Client
7 5 (1.53%) Thin Client
8 3 (0.92%) Clustering
8 3 (0.92%) Management Information System
8 3 (0.92%) PKI
9 2 (0.61%) Cyber Attack
9 2 (0.61%) Mobile App
10 1 (0.31%) Client/Server
10 1 (0.31%) Contactless
10 1 (0.31%) New Media
10 1 (0.31%) Replication
10 1 (0.31%) Robotics
10 1 (0.31%) Virtual Team
10 1 (0.31%) Wiki
Operating Systems
1 238 (72.78%) Windows
2 129 (39.45%) Windows Server
3 91 (27.83%) Windows Server 2012
4 72 (22.02%) Windows Server 2008
5 65 (19.88%) Windows 7
6 42 (12.84%) Linux
7 37 (11.31%) Windows 10
8 21 (6.42%) Windows Server 2003
9 17 (5.20%) Windows 8
10 15 (4.59%) Unix
11 9 (2.75%) Mac OS X
12 8 (2.45%) Windows XP
13 4 (1.22%) Red Hat Enterprise Linux
14 3 (0.92%) CentOS
15 2 (0.61%) Mac OS
16 1 (0.31%) AIX
Processes & Methodologies
1 93 (28.44%) ITIL
2 28 (8.56%) Service Management
3 27 (8.26%) Mentoring
4 19 (5.81%) Time Management
5 18 (5.50%) CRM
5 18 (5.50%) Service Delivery
6 15 (4.59%) Problem Management
7 14 (4.28%) Information Security
8 11 (3.36%) Configuration Management
8 11 (3.36%) Disaster Recovery
8 11 (3.36%) Root Cause Analysis
9 8 (2.45%) ERP
9 8 (2.45%) Knowledge Management
10 7 (2.14%) ITSM
10 7 (2.14%) Technical Analysis
11 6 (1.83%) Agile Software Development
11 6 (1.83%) Incident Management
12 5 (1.53%) IT Strategy
13 4 (1.22%) Application Packaging
13 4 (1.22%) Continuous Improvement
Programming Languages
1 42 (12.84%) SQL
2 19 (5.81%) PowerShell
3 11 (3.36%) Java
4 10 (3.06%) VBScript
5 9 (2.75%) Shell Script
6 8 (2.45%) Python
7 5 (1.53%) Bash Shell
8 4 (1.22%) Perl
8 4 (1.22%) PHP
9 3 (0.92%) C
9 3 (0.92%) C#
9 3 (0.92%) C++
9 3 (0.92%) Ruby
9 3 (0.92%) VB
9 3 (0.92%) VBA
10 2 (0.61%) JavaScript
10 2 (0.61%) RPG
10 2 (0.61%) RPG IV
10 2 (0.61%) RPG/400
Qualifications
1 89 (27.22%) Microsoft Certification
2 73 (22.32%) MCSE
3 45 (13.76%) MCP
4 44 (13.46%) MCSA
5 41 (12.54%) Degree
6 25 (7.65%) Cisco Certification
7 23 (7.03%) CCNA
8 19 (5.81%) Master's Degree
9 16 (4.89%) MCITP
10 11 (3.36%) ITIL Certification
11 6 (1.83%) CCENT
12 5 (1.53%) Security Cleared
13 3 (0.92%) MCT
14 2 (0.61%) CCNP
14 2 (0.61%) RHCT
14 2 (0.61%) SC Cleared
15 1 (0.31%) DBS Check
15 1 (0.31%) JNCIA
15 1 (0.31%) Network+ Certification
15 1 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 25 (7.65%) SLA
2 6 (1.83%) PCI DSS
3 3 (0.92%) ISO/IEC 27001
4 1 (0.31%) Data Quality
System Software
1 170 (51.99%) Active Directory
2 96 (29.36%) Hyper-V
3 39 (11.93%) VMware Infrastructure
4 20 (6.12%) Terminal Services
5 18 (5.50%) vSphere
6 13 (3.98%) Virtual Machines
7 7 (2.14%) XenApp
8 6 (1.83%) XenDesktop
9 4 (1.22%) VMware ESXi
10 1 (0.31%) Virtual Servers
Systems Management
1 30 (9.17%) SCCM
2 3 (0.92%) Backup Exec
3 2 (0.61%) Ansible
3 2 (0.61%) Failover Clustering
3 2 (0.61%) McAfee ePO
3 2 (0.61%) Nagios
3 2 (0.61%) Opscode Chef
3 2 (0.61%) Puppet
3 2 (0.61%) SCOM
3 2 (0.61%) Symantec Endpoint Protection
3 2 (0.61%) WSUS
4 1 (0.31%) Control-M
4 1 (0.31%) FortiGate
4 1 (0.31%) HockeyApp
4 1 (0.31%) HP Data Protector
4 1 (0.31%) Microsoft Intune
4 1 (0.31%) NetBackup
4 1 (0.31%) Norton AntiVirus
4 1 (0.31%) Systems Management Server (SMS)
4 1 (0.31%) TeamSite
Vendors
1 141 (43.12%) Microsoft
2 122 (37.31%) VMware
3 105 (32.11%) Cisco
4 33 (10.09%) Citrix
5 30 (9.17%) Veeam
6 18 (5.50%) Dell
6 18 (5.50%) EqualLogic
7 13 (3.98%) Oracle
8 11 (3.36%) Apple
9 5 (1.53%) Intel
10 4 (1.22%) Juniper
10 4 (1.22%) NetApp
10 4 (1.22%) Symantec
11 3 (0.92%) iManage
11 3 (0.92%) Interwoven
11 3 (0.92%) McAfee
12 2 (0.61%) Avaya
12 2 (0.61%) CA Agile Central
12 2 (0.61%) GENBAND
12 2 (0.61%) SaltStack