Period
to 20 January 2018

The median annual salary for a Support Engineer was £27,500 in advertised job vacancies in the North West during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 118 124 127
Rank change year-on-year +6 +3 -12
Permanent jobs requiring a Support Engineer 341 310 277
As % of all permanent IT jobs advertised in the North West 2.70% 2.51% 2.29%
As % of the Job Titles category 2.79% 2.60% 2.38%
Number of salaries quoted 307 287 265
North West median annual salary £27,500 £27,500 £30,000
Median salary % change year-on-year - -8.33% -3.23%
10th Percentile £19,000 £19,450 £19,000
90th Percentile £44,500 £45,500 £44,500
England median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% +0.80%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,224 11,923 11,652
% of permanent IT jobs with a recognized job title 96.65% 96.70% 96.28%
Number of salaries quoted 9,770 10,060 9,730
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +5.26%
10th Percentile £26,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 20 January 2018.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 193 £27,000 -13.60% 45
Cheshire -14 105 £27,750 +29.07% 27
Merseyside +29 20 £34,500 +22.12% 7
Lancashire +20 20 £26,250 -12.50% 11
Cumbria -6 2 £21,625 -24.12% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 January 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Engineer in the job title.

1 271 (79.47%) Windows
2 182 (53.37%) Active Directory
3 173 (50.73%) Microsoft
4 157 (46.04%) Office 365
5 149 (43.70%) VMware
6 145 (42.52%) Windows Server
7 123 (36.07%) Hyper-V
8 121 (35.48%) Cisco
9 120 (35.19%) Windows Server 2012
10 118 (34.60%) ITIL
11 100 (29.33%) Windows Server 2008
12 94 (27.57%) WAN
13 93 (27.27%) Microsoft Certification
14 91 (26.69%) MS Exchange
15 86 (25.22%) Microsoft Office
16 83 (24.34%) LAN
17 80 (23.46%) MCSE
18 78 (22.87%) TCP/IP
19 76 (22.29%) Firewall
20 70 (20.53%) DNS
21 63 (18.48%) Exchange Server 2010
22 61 (17.89%) VMware Infrastructure
23 60 (17.60%) SQL
24 57 (16.72%) Windows 7
25 54 (15.84%) Linux
26 53 (15.54%) MCP
27 49 (14.37%) DHCP
28 48 (14.08%) MCSA
29 47 (13.78%) SAN
30 45 (13.20%) SLA

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (26.69%) MS Exchange
2 63 (18.48%) Exchange Server 2010
3 37 (10.85%) SharePoint
4 36 (10.56%) Exchange Server 2013
5 20 (5.87%) Exchange Server 2007
6 19 (5.57%) Skype for Business
7 18 (5.28%) SharePoint 2013
8 10 (2.93%) WebSphere
9 6 (1.76%) IIS
9 6 (1.76%) WebLogic
10 2 (0.59%) Apache
10 2 (0.59%) Confluence
10 2 (0.59%) nginx
10 2 (0.59%) WordPress
11 1 (0.29%) BizTalk Server
11 1 (0.29%) Elasticsearch
Applications
1 86 (25.22%) Microsoft Office
2 2 (0.59%) Microsoft Excel
3 1 (0.29%) MS Visio
Business Applications
1 2 (0.59%) SAP Business One
2 1 (0.29%) Cognos Business Intelligence
2 1 (0.29%) Pegasus Opera
Cloud Services
1 157 (46.04%) Office 365
2 18 (5.28%) Microsoft Azure
2 18 (5.28%) Mimecast
3 10 (2.93%) Amazon AWS
4 2 (0.59%) Cloud Computing
4 2 (0.59%) GitHub
5 1 (0.29%) Azure Active Directory
5 1 (0.29%) Basecamp
5 1 (0.29%) G Suite
5 1 (0.29%) SaaS
Communications & Networking
1 94 (27.57%) WAN
2 83 (24.34%) LAN
3 78 (22.87%) TCP/IP
4 76 (22.29%) Firewall
5 70 (20.53%) DNS
6 49 (14.37%) DHCP
7 47 (13.78%) SAN
8 36 (10.56%) VLAN
9 23 (6.74%) VoIP
10 22 (6.45%) VPN
11 16 (4.69%) Internet
12 11 (3.23%) PBX
12 11 (3.23%) Wi-Fi
13 9 (2.64%) Unified Communications
14 7 (2.05%) Broadband
15 6 (1.76%) Remote Desktop
15 6 (1.76%) Skype
16 5 (1.47%) Wireless
16 5 (1.47%) xDSL
17 4 (1.17%) MPLS
Database & Business Intelligence
1 44 (12.90%) SQL Server
2 9 (2.64%) Oracle Database
3 8 (2.35%) MySQL
3 8 (2.35%) SQL Server Integration Services
4 7 (2.05%) Data Warehouse
4 7 (2.05%) DTS
4 7 (2.05%) SQL Server 2005
5 4 (1.17%) Relational Database
6 3 (0.88%) PostgreSQL
7 2 (0.59%) Crystal Reports
7 2 (0.59%) MongoDB
7 2 (0.59%) SAP HANA
7 2 (0.59%) SQL Server 2012
8 1 (0.29%) SQL Server 2008
8 1 (0.29%) SQL Server Reporting Services
Development Applications
1 7 (2.05%) JIRA
2 6 (1.76%) Git (software)
3 5 (1.47%) Jenkins
4 3 (0.88%) Subversion
5 2 (0.59%) TeamCity
6 1 (0.29%) Bugzilla
6 1 (0.29%) Gerrit
6 1 (0.29%) Vagrant
General
1 27 (7.92%) Finance
2 17 (4.99%) Telecoms
3 10 (2.93%) Advertising
4 9 (2.64%) Games
5 3 (0.88%) Retail
6 2 (0.59%) Banking
6 2 (0.59%) Dutch Language
6 2 (0.59%) German Language
6 2 (0.59%) Manufacturing
6 2 (0.59%) Marketing
7 1 (0.29%) Automotive
7 1 (0.29%) Investment Banking
7 1 (0.29%) Italian Language
7 1 (0.29%) Law
7 1 (0.29%) Legal
7 1 (0.29%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 23 (6.74%) Web Services
2 4 (1.17%) LDAP
2 4 (1.17%) Node.js
2 4 (1.17%) ODBC
2 4 (1.17%) REST
2 4 (1.17%) SOAP
3 3 (0.88%) CSS
3 3 (0.88%) HTML
3 3 (0.88%) jQuery
3 3 (0.88%) Middleware
4 2 (0.59%) Apache Flex
4 2 (0.59%) COM
4 2 (0.59%) LAPP Stack
5 1 (0.29%) 802.1X
5 1 (0.29%) Elastic Stack
5 1 (0.29%) YAML
Miscellaneous
1 29 (8.50%) Driving Licence
2 16 (4.69%) Data Centre
3 12 (3.52%) Fat Client
3 12 (3.52%) Thin Client
4 9 (2.64%) Analytical Skills
4 9 (2.64%) Computer Science
5 8 (2.35%) iPad
6 6 (1.76%) Replication
7 4 (1.17%) Management Information System
8 2 (0.59%) Client/Server
8 2 (0.59%) Hybrid Cloud
9 1 (0.29%) Blackberry
9 1 (0.29%) iPhone
9 1 (0.29%) Mobile App
9 1 (0.29%) New Media
9 1 (0.29%) Online Banking
9 1 (0.29%) Robotics
9 1 (0.29%) SCADA
9 1 (0.29%) Tandem
9 1 (0.29%) Video Conferencing
Operating Systems
1 271 (79.47%) Windows
2 145 (42.52%) Windows Server
3 120 (35.19%) Windows Server 2012
4 100 (29.33%) Windows Server 2008
5 57 (16.72%) Windows 7
6 54 (15.84%) Linux
7 37 (10.85%) Windows 10
8 24 (7.04%) Unix
9 18 (5.28%) Windows 8
10 14 (4.11%) Mac OS X
11 13 (3.81%) Windows Server 2003
12 11 (3.23%) AIX
13 9 (2.64%) HPUX
13 9 (2.64%) Solaris
14 4 (1.17%) Red Hat Enterprise Linux
14 4 (1.17%) Windows XP
15 3 (0.88%) CentOS
15 3 (0.88%) Debian
15 3 (0.88%) Mac OS
16 2 (0.59%) Android
Processes & Methodologies
1 118 (34.60%) ITIL
2 33 (9.68%) Service Management
3 21 (6.16%) Mentoring
3 21 (6.16%) Problem Management
4 18 (5.28%) Service Delivery
5 16 (4.69%) Configuration Management
6 14 (4.11%) Disaster Recovery
7 12 (3.52%) Continuous Improvement
8 11 (3.23%) Business Intelligence
9 10 (2.93%) Time Management
10 9 (2.64%) Stakeholder Management
10 9 (2.64%) Validation
11 8 (2.35%) Agile Software Development
11 8 (2.35%) Incident Management
12 7 (2.05%) CRM
12 7 (2.05%) IT Strategy
12 7 (2.05%) Kalman Filter
12 7 (2.05%) WFM
13 6 (1.76%) Knowledge Management
13 6 (1.76%) Server Building
Programming Languages
1 60 (17.60%) SQL
2 23 (6.74%) PowerShell
3 15 (4.40%) Java
4 7 (2.05%) Bash Shell
4 7 (2.05%) JavaScript
4 7 (2.05%) T-SQL
5 5 (1.47%) C#
5 5 (1.47%) PHP
5 5 (1.47%) Python
5 5 (1.47%) Ruby
5 5 (1.47%) VBScript
6 4 (1.17%) C++
6 4 (1.17%) Groovy
7 3 (0.88%) Shell Script
8 1 (0.29%) VB
8 1 (0.29%) VBA
Qualifications
1 93 (27.27%) Microsoft Certification
2 80 (23.46%) MCSE
3 53 (15.54%) MCP
4 48 (14.08%) MCSA
5 26 (7.62%) Cisco Certification
6 25 (7.33%) CCNA
7 20 (5.87%) Degree
8 19 (5.57%) MCITP
9 16 (4.69%) ITIL Certification
10 10 (2.93%) Master's Degree
11 9 (2.64%) Security Cleared
12 6 (1.76%) CCENT
13 4 (1.17%) HNC
13 4 (1.17%) HND
14 3 (0.88%) DBS Check
14 3 (0.88%) MCTS
14 3 (0.88%) VMware Certified Professional (VCP)
15 2 (0.59%) MOS
15 2 (0.59%) RHCT
15 2 (0.59%) SC Cleared
Quality Assurance & Compliance
1 45 (13.20%) SLA
2 5 (1.47%) PCI DSS
3 3 (0.88%) Data Quality
4 1 (0.29%) ISO/IEC 27001
System Software
1 182 (53.37%) Active Directory
2 123 (36.07%) Hyper-V
3 61 (17.89%) VMware Infrastructure
4 24 (7.04%) vSphere
5 23 (6.74%) Terminal Services
6 22 (6.45%) Virtual Machines
7 11 (3.23%) XenApp
8 7 (2.05%) VMware ESXi
9 4 (1.17%) XenDesktop
10 3 (0.88%) Docker
10 3 (0.88%) LXC
11 2 (0.59%) Varnish
12 1 (0.29%) NFS
12 1 (0.29%) VMware Workstation
12 1 (0.29%) Xen
Systems Management
1 30 (8.80%) SCCM
2 8 (2.35%) FortiGate
3 4 (1.17%) Opscode Chef
4 3 (0.88%) Failover Clustering
4 3 (0.88%) Grafana
4 3 (0.88%) Nagios
4 3 (0.88%) Puppet
4 3 (0.88%) WSUS
5 2 (0.59%) Ansible
5 2 (0.59%) Graphite
5 2 (0.59%) Graylog
5 2 (0.59%) HAProxy
5 2 (0.59%) Microsoft Intune
5 2 (0.59%) SCOM
6 1 (0.29%) HockeyApp
6 1 (0.29%) HP Data Protector
6 1 (0.29%) Packer
6 1 (0.29%) Symantec Endpoint Protection
6 1 (0.29%) Terraform
6 1 (0.29%) Wonderware InTouch
Vendors
1 173 (50.73%) Microsoft
2 149 (43.70%) VMware
3 121 (35.48%) Cisco
4 43 (12.61%) Citrix
5 32 (9.38%) Veeam
6 19 (5.57%) Intel
7 15 (4.40%) HP
8 14 (4.11%) Apple
9 11 (3.23%) Capita
9 11 (3.23%) Oracle
10 10 (2.93%) Juniper
10 10 (2.93%) ServiceNow
11 9 (2.64%) Dell
11 9 (2.64%) EqualLogic
11 9 (2.64%) IBM
12 7 (2.05%) ProCurve
12 7 (2.05%) Sophos
13 6 (1.76%) NetApp
14 5 (1.47%) F5
15 3 (0.88%) Avaya