Period
to 22 June 2018

The median annual salary for a Support Engineer was £28,000 in advertised job vacancies in the North West during the 6 months to 22 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 143 157 141
Rank change year-on-year +14 -16 -14
Permanent jobs requiring a Support Engineer 286 259 233
As % of all permanent IT jobs advertised in the North West 2.31% 2.01% 2.07%
As % of the Job Titles category 2.38% 2.08% 2.12%
Number of salaries quoted 253 239 204
North West median annual salary £28,000 £28,500 £27,500
Median salary % change year-on-year -1.75% +3.64% +3.77%
10th Percentile £18,800 £20,550 £19,000
90th Percentile £44,500 £43,750 £45,000
England median annual salary £32,500 £32,000 £32,500
% change year-on-year +1.56% -1.54% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,002 12,479 10,966
% of permanent IT jobs with a recognized job title 96.88% 96.79% 97.37%
Number of salaries quoted 9,774 10,302 9,266
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,650 £25,000 £23,500
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 22 June 2018.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 22 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 137 £25,500 -10.53% 20
Cheshire -8 90 £30,000 +5.26% 9
Merseyside +24 26 £37,500 +32.74% 5
Lancashire +13 26 £28,500 +14.00% 6
Cumbria +2 7 £22,500 -26.23%
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 June 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Engineer in the job title.

1 214 (74.83%) Windows
2 122 (42.66%) Microsoft
3 114 (39.86%) Active Directory
4 108 (37.76%) Windows Server
5 99 (34.62%) VMware
6 76 (26.57%) SQL
6 76 (26.57%) Office 365
7 70 (24.48%) Hyper-V
8 68 (23.78%) Linux
9 65 (22.73%) Windows Server 2012
10 58 (20.28%) Cisco
11 56 (19.58%) WAN
11 56 (19.58%) Windows Server 2008
12 53 (18.53%) Microsoft Office
13 52 (18.18%) MS Exchange
14 51 (17.83%) Firewall
15 50 (17.48%) VMware Infrastructure
15 50 (17.48%) LAN
16 49 (17.13%) ITIL
16 49 (17.13%) Microsoft Certification
17 43 (15.03%) TCP/IP
18 42 (14.69%) SLA
19 40 (13.99%) MCSE
20 38 (13.29%) SQL Server
20 38 (13.29%) Windows 7
21 37 (12.94%) DNS
22 36 (12.59%) Problem-Solving
23 35 (12.24%) Exchange Server 2010
24 34 (11.89%) VoIP
25 33 (11.54%) Citrix

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (18.18%) MS Exchange
2 35 (12.24%) Exchange Server 2010
3 30 (10.49%) Exchange Server 2013
4 24 (8.39%) SharePoint
5 18 (6.29%) Skype for Business
6 15 (5.24%) Exchange Server 2007
7 14 (4.90%) WebSphere
8 9 (3.15%) Apache
8 9 (3.15%) nginx
9 8 (2.80%) SharePoint 2013
10 7 (2.45%) IIS
11 4 (1.40%) WebLogic
12 3 (1.05%) IBM Notes
13 2 (0.70%) Confluence
13 2 (0.70%) JBoss
Applications
1 53 (18.53%) Microsoft Office
2 2 (0.70%) Microsoft Excel
3 1 (0.35%) Microsoft PowerPoint
Business Applications
1 2 (0.70%) Pegasus Opera
2 1 (0.35%) SAP Business One
Cloud Services
1 76 (26.57%) Office 365
2 23 (8.04%) Microsoft Azure
3 12 (4.20%) Amazon AWS
4 7 (2.45%) Cloud Computing
5 4 (1.40%) Mimecast
5 4 (1.40%) OneDrive
6 3 (1.05%) GitHub
6 3 (1.05%) OpenShift
7 2 (0.70%) AWS CloudFormation
7 2 (0.70%) IaaS
8 1 (0.35%) Amazon EC2
8 1 (0.35%) Dynamics 365
8 1 (0.35%) SaaS
8 1 (0.35%) Sage Pay
Communications & Networking
1 56 (19.58%) WAN
2 51 (17.83%) Firewall
3 50 (17.48%) LAN
4 43 (15.03%) TCP/IP
5 37 (12.94%) DNS
6 34 (11.89%) VoIP
7 27 (9.44%) SAN
8 25 (8.74%) DHCP
9 17 (5.94%) VLAN
10 15 (5.24%) VPN
11 12 (4.20%) Internet
12 9 (3.15%) Broadband
12 9 (3.15%) Unified Communications
12 9 (3.15%) Wi-Fi
13 8 (2.80%) Skype
14 7 (2.45%) PBX
15 6 (2.10%) Remote Desktop
15 6 (2.10%) SSH
16 5 (1.75%) Cisco ASA
16 5 (1.75%) Network Security
Database & Business Intelligence
1 38 (13.29%) SQL Server
2 12 (4.20%) Oracle Database
3 5 (1.75%) Data Warehouse
3 5 (1.75%) DTS
3 5 (1.75%) SQL Server 2005
3 5 (1.75%) SQL Server Integration Services
4 4 (1.40%) MySQL
5 3 (1.05%) Crystal Reports
5 3 (1.05%) MongoDB
6 1 (0.35%) InfluxDB
6 1 (0.35%) MS Access
6 1 (0.35%) NoSQL
6 1 (0.35%) PostgreSQL
6 1 (0.35%) SAP HANA
Development Applications
1 11 (3.85%) Git (software)
2 10 (3.50%) Subversion
3 8 (2.80%) JIRA
4 7 (2.45%) Jenkins
5 2 (0.70%) Sonatype Nexus
5 2 (0.70%) Team Foundation Server
6 1 (0.35%) Bitbucket
6 1 (0.35%) SonarQube
General
1 30 (10.49%) Finance
2 20 (6.99%) Advertising
3 11 (3.85%) Telecoms
4 6 (2.10%) Games
5 5 (1.75%) Manufacturing
6 3 (1.05%) Banking
6 3 (1.05%) Investment Banking
6 3 (1.05%) Law
6 3 (1.05%) Retail
7 2 (0.70%) Dutch Language
7 2 (0.70%) German Language
7 2 (0.70%) Legal
7 2 (0.70%) Local Government
8 1 (0.35%) Back Office
Libraries, Frameworks & Software Standards
1 11 (3.85%) Node.js
2 9 (3.15%) Web Services
3 6 (2.10%) HTML
4 5 (1.75%) CSS
5 4 (1.40%) .NET
6 3 (1.05%) COM
6 3 (1.05%) jQuery
7 1 (0.35%) .NET Framework
7 1 (0.35%) Apache Flex
7 1 (0.35%) ASP.NET
7 1 (0.35%) ASP.NET MVC
7 1 (0.35%) Elastic Stack
7 1 (0.35%) Flash
7 1 (0.35%) HTML5
7 1 (0.35%) LAPP Stack
7 1 (0.35%) LDAP
Miscellaneous
1 14 (4.90%) Fat Client
1 14 (4.90%) Thin Client
2 12 (4.20%) Data Centre
2 12 (4.20%) Self-Motivation
3 11 (3.85%) Analytical Skills
4 10 (3.50%) Driving Licence
5 7 (2.45%) Computer Science
5 7 (2.45%) Virtual Team
6 6 (2.10%) Management Information System
7 3 (1.05%) iPad
7 3 (1.05%) Replication
7 3 (1.05%) Video Conferencing
8 2 (0.70%) Fintech
8 2 (0.70%) Hybrid Cloud
8 2 (0.70%) iPhone
8 2 (0.70%) NHS
8 2 (0.70%) Public Cloud
9 1 (0.35%) Blackberry
9 1 (0.35%) Client/Server
9 1 (0.35%) Mainframe
Operating Systems
1 214 (74.83%) Windows
2 108 (37.76%) Windows Server
3 68 (23.78%) Linux
4 65 (22.73%) Windows Server 2012
5 56 (19.58%) Windows Server 2008
6 38 (13.29%) Windows 7
7 32 (11.19%) Unix
8 30 (10.49%) Windows 10
9 18 (6.29%) AIX
10 16 (5.59%) HPUX
10 16 (5.59%) Solaris
11 8 (2.80%) Red Hat Enterprise Linux
11 8 (2.80%) Windows 8
12 5 (1.75%) Windows Server 2003
13 4 (1.40%) Mac OS
14 3 (1.05%) Android
15 2 (0.70%) CentOS
15 2 (0.70%) Debian
15 2 (0.70%) Windows Mobile
15 2 (0.70%) Windows XP
Processes & Methodologies
1 49 (17.13%) ITIL
2 36 (12.59%) Problem-Solving
3 23 (8.04%) Configuration Management
4 19 (6.64%) Problem Management
5 18 (6.29%) Mentoring
6 17 (5.94%) Business Intelligence
7 15 (5.24%) Service Delivery
8 14 (4.90%) Service Management
8 14 (4.90%) Trend Analysis
9 13 (4.55%) ERP
10 12 (4.20%) Continuous Integration
11 11 (3.85%) Disaster Recovery
12 10 (3.50%) DevOps
13 8 (2.80%) Root Cause Analysis
14 7 (2.45%) Analytics
14 7 (2.45%) Coaching
14 7 (2.45%) Tech Ops
14 7 (2.45%) Validation
15 6 (2.10%) Kalman Filter
15 6 (2.10%) WFM
Programming Languages
1 76 (26.57%) SQL
2 26 (9.09%) Java
3 18 (6.29%) PowerShell
4 16 (5.59%) Bash Shell
5 14 (4.90%) PHP
6 12 (4.20%) C++
7 11 (3.85%) Ruby
8 10 (3.50%) Groovy
9 7 (2.45%) Python
9 7 (2.45%) T-SQL
10 4 (1.40%) JavaScript
10 4 (1.40%) Perl
11 3 (1.05%) C
12 2 (0.70%) VB
13 1 (0.35%) C#
13 1 (0.35%) Erlang
13 1 (0.35%) Go
13 1 (0.35%) PL/SQL
13 1 (0.35%) VBA
13 1 (0.35%) VC++
Qualifications
1 49 (17.13%) Microsoft Certification
2 40 (13.99%) MCSE
3 28 (9.79%) MCSA
4 24 (8.39%) MCP
5 21 (7.34%) CCNA
5 21 (7.34%) Cisco Certification
6 13 (4.55%) Security Cleared
7 11 (3.85%) MCITP
8 10 (3.50%) Degree
9 8 (2.80%) CCENT
9 8 (2.80%) VMware Certified Professional (VCP)
10 7 (2.45%) SC Cleared
11 5 (1.75%) ITIL Certification
11 5 (1.75%) MCTS
12 2 (0.70%) DBS Check
12 2 (0.70%) MOS
12 2 (0.70%) RHCT
13 1 (0.35%) CESG Certified Professional
13 1 (0.35%) Computer Science Degree
13 1 (0.35%) VCAP
Quality Assurance & Compliance
1 42 (14.69%) SLA
2 3 (1.05%) Data Quality
3 2 (0.70%) ISO 14001
3 2 (0.70%) ISO 9001
3 2 (0.70%) ISO/IEC 20000
3 2 (0.70%) ISO/IEC 27001
3 2 (0.70%) PCI DSS
4 1 (0.35%) PMO
System Software
1 114 (39.86%) Active Directory
2 70 (24.48%) Hyper-V
3 50 (17.48%) VMware Infrastructure
4 11 (3.85%) vSphere
5 10 (3.50%) Terminal Services
5 10 (3.50%) XenApp
6 9 (3.15%) Varnish
7 8 (2.80%) Virtual Machines
8 6 (2.10%) Docker
9 5 (1.75%) XenDesktop
10 4 (1.40%) Virtual Servers
11 2 (0.70%) VMware ESXi
12 1 (0.35%) Firmware
12 1 (0.35%) LXC
Systems Management
1 14 (4.90%) SCCM
2 10 (3.50%) Grafana
3 9 (3.15%) Graphite
3 9 (3.15%) HAProxy
3 9 (3.15%) Nagios
4 6 (2.10%) Opscode Chef
5 5 (1.75%) FortiGate
6 4 (1.40%) Puppet
7 3 (1.05%) Kubernetes
7 3 (1.05%) Microsoft Intune
8 2 (0.70%) Ansible
8 2 (0.70%) Systems Management Server (SMS)
8 2 (0.70%) Terraform
9 1 (0.35%) FlexNet
9 1 (0.35%) Graylog
9 1 (0.35%) Kibana
9 1 (0.35%) MIMEsweeper
9 1 (0.35%) Prometheus
9 1 (0.35%) Rancher
9 1 (0.35%) WSUS
Vendors
1 122 (42.66%) Microsoft
2 99 (34.62%) VMware
3 58 (20.28%) Cisco
4 33 (11.54%) Citrix
5 22 (7.69%) HP
6 20 (6.99%) Capita
7 18 (6.29%) Oracle
8 16 (5.59%) Intel
9 12 (4.20%) ServiceNow
10 10 (3.50%) Veeam
11 9 (3.15%) Juniper
12 7 (2.45%) Apple
12 7 (2.45%) Atlassian
13 6 (2.10%) IBM
13 6 (2.10%) Red Hat
13 6 (2.10%) Sophos
14 5 (1.75%) Fortinet
14 5 (1.75%) ProCurve
14 5 (1.75%) SAP
15 4 (1.40%) MikroTik