Period
to 19 April 2018

The median annual salary for a Support Engineer was £29,000 in advertised job vacancies in the North West during the 6 months to 19 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 137 125 142
Rank change year-on-year -12 +17 -32
Permanent jobs requiring a Support Engineer 307 312 238
As % of all permanent IT jobs advertised in the North West 2.37% 2.52% 2.10%
As % of the Job Titles category 2.45% 2.61% 2.17%
Number of salaries quoted 279 292 231
North West median annual salary £29,000 £28,500 £27,000
Median salary % change year-on-year +1.75% +5.56% -3.57%
10th Percentile £19,500 £19,750 £19,000
90th Percentile £44,500 £40,000 £43,750
England median annual salary £32,500 £31,500 £32,500
% change year-on-year +3.17% -3.08% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,539 11,966 10,966
% of permanent IT jobs with a recognized job title 96.84% 96.77% 96.62%
Number of salaries quoted 10,214 10,026 9,224
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +2.56%
10th Percentile £26,250 £25,000 £23,000
90th Percentile £66,000 £61,250 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 19 April 2018.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -23 154 £27,000 -10.00% 42
Cheshire -23 95 £33,000 +32.00% 23
Merseyside +28 27 £37,500 +25.00% 4
Lancashire +17 24 £28,500 +21.28% 5
Cumbria -6 7 £22,500 -25.00% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 April 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Engineer in the job title.

1 243 (79.15%) Windows
2 148 (48.21%) Microsoft
3 139 (45.28%) Active Directory
4 121 (39.41%) Windows Server
5 118 (38.44%) VMware
6 96 (31.27%) Windows Server 2012
7 93 (30.29%) Office 365
8 90 (29.32%) Hyper-V
9 84 (27.36%) Windows Server 2008
10 83 (27.04%) SQL
11 77 (25.08%) ITIL
12 76 (24.76%) Cisco
13 74 (24.10%) WAN
14 70 (22.80%) Linux
15 68 (22.15%) Microsoft Office
16 67 (21.82%) MS Exchange
17 64 (20.85%) Firewall
18 62 (20.20%) Microsoft Certification
19 60 (19.54%) VMware Infrastructure
20 59 (19.22%) TCP/IP
20 59 (19.22%) LAN
21 56 (18.24%) SQL Server
22 53 (17.26%) MCSE
22 53 (17.26%) DNS
23 49 (15.96%) SLA
24 44 (14.33%) Citrix
24 44 (14.33%) Windows 7
24 44 (14.33%) Exchange Server 2010
24 44 (14.33%) Problem-Solving
25 42 (13.68%) Unix

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (21.82%) MS Exchange
2 44 (14.33%) Exchange Server 2010
3 30 (9.77%) Exchange Server 2013
4 28 (9.12%) SharePoint
5 24 (7.82%) Exchange Server 2007
6 20 (6.51%) Skype for Business
7 17 (5.54%) WebSphere
8 11 (3.58%) SharePoint 2013
9 10 (3.26%) Apache
9 10 (3.26%) nginx
10 6 (1.95%) WebLogic
11 5 (1.63%) IIS
12 3 (0.98%) IBM Notes
13 1 (0.33%) BizTalk Server
13 1 (0.33%) Elasticsearch
13 1 (0.33%) JBoss
Applications
1 68 (22.15%) Microsoft Office
2 2 (0.65%) Microsoft Excel
3 1 (0.33%) Microsoft PowerPoint
Business Applications
1 2 (0.65%) Pegasus Opera
2 1 (0.33%) Cognos Business Intelligence
2 1 (0.33%) SAP Business One
Cloud Services
1 93 (30.29%) Office 365
2 15 (4.89%) Microsoft Azure
3 12 (3.91%) Amazon AWS
4 9 (2.93%) Cloud Computing
5 6 (1.95%) Mimecast
6 3 (0.98%) OneDrive
7 1 (0.33%) Amazon EC2
7 1 (0.33%) G Suite
7 1 (0.33%) OpenShift
7 1 (0.33%) Sage Pay
Communications & Networking
1 74 (24.10%) WAN
2 64 (20.85%) Firewall
3 59 (19.22%) LAN
3 59 (19.22%) TCP/IP
4 53 (17.26%) DNS
5 35 (11.40%) DHCP
6 33 (10.75%) VoIP
7 24 (7.82%) SAN
8 20 (6.51%) VLAN
9 15 (4.89%) VPN
10 13 (4.23%) Broadband
11 12 (3.91%) Internet
12 9 (2.93%) PBX
13 8 (2.61%) Unified Communications
13 8 (2.61%) Wi-Fi
13 8 (2.61%) xDSL
14 7 (2.28%) Remote Desktop
15 6 (1.95%) Skype
16 4 (1.30%) Network Security
16 4 (1.30%) Wireless
Database & Business Intelligence
1 56 (18.24%) SQL Server
2 15 (4.89%) Oracle Database
3 9 (2.93%) SQL Server Integration Services
4 8 (2.61%) Data Warehouse
4 8 (2.61%) DTS
4 8 (2.61%) SQL Server 2005
5 7 (2.28%) MySQL
6 4 (1.30%) Relational Database
7 3 (0.98%) Crystal Reports
7 3 (0.98%) PostgreSQL
8 1 (0.33%) MS Access
8 1 (0.33%) SAP HANA
8 1 (0.33%) SQL Server 2012
8 1 (0.33%) SQL Server Reporting Services
Development Applications
1 12 (3.91%) Git (software)
2 11 (3.58%) Subversion
3 6 (1.95%) JIRA
4 3 (0.98%) Jenkins
5 1 (0.33%) Gerrit
5 1 (0.33%) Vagrant
General
1 34 (11.07%) Finance
2 20 (6.51%) Advertising
3 13 (4.23%) Telecoms
4 8 (2.61%) Games
5 6 (1.95%) Manufacturing
6 2 (0.65%) Dutch Language
6 2 (0.65%) German Language
6 2 (0.65%) Legal
6 2 (0.65%) Local Government
6 2 (0.65%) Retail
7 1 (0.33%) Automotive
7 1 (0.33%) Banking
Libraries, Frameworks & Software Standards
1 15 (4.89%) Web Services
2 13 (4.23%) Node.js
3 5 (1.63%) CSS
3 5 (1.63%) HTML
4 3 (0.98%) .NET
4 3 (0.98%) COM
4 3 (0.98%) jQuery
5 2 (0.65%) Apache Flex
5 2 (0.65%) LAPP Stack
6 1 (0.33%) .NET Framework
6 1 (0.33%) 802.1X
6 1 (0.33%) ASP.NET MVC
6 1 (0.33%) Flash
6 1 (0.33%) HTML5
6 1 (0.33%) LDAP
6 1 (0.33%) Middleware
6 1 (0.33%) ODBC
6 1 (0.33%) REST
6 1 (0.33%) SOAP
6 1 (0.33%) YAML
Miscellaneous
1 19 (6.19%) Fat Client
1 19 (6.19%) Thin Client
2 15 (4.89%) Self-Motivation
3 14 (4.56%) Data Centre
4 11 (3.58%) Driving Licence
5 10 (3.26%) Analytical Skills
6 8 (2.61%) Computer Science
6 8 (2.61%) Replication
7 4 (1.30%) Hybrid Cloud
7 4 (1.30%) iPad
7 4 (1.30%) Management Information System
8 2 (0.65%) iPhone
8 2 (0.65%) Video Conferencing
9 1 (0.33%) CCTV
9 1 (0.33%) Device Driver
9 1 (0.33%) FlexPod
9 1 (0.33%) Linux Command Line
9 1 (0.33%) Smart Home
9 1 (0.33%) Tandem
9 1 (0.33%) Virtual Team
Operating Systems
1 243 (79.15%) Windows
2 121 (39.41%) Windows Server
3 96 (31.27%) Windows Server 2012
4 84 (27.36%) Windows Server 2008
5 70 (22.80%) Linux
6 44 (14.33%) Windows 7
7 42 (13.68%) Unix
8 33 (10.75%) Windows 10
9 20 (6.51%) AIX
10 19 (6.19%) HPUX
10 19 (6.19%) Solaris
11 12 (3.91%) Windows 8
12 6 (1.95%) Mac OS X
13 5 (1.63%) Windows Server 2003
14 4 (1.30%) Android
14 4 (1.30%) Debian
14 4 (1.30%) Red Hat Enterprise Linux
15 2 (0.65%) CentOS
15 2 (0.65%) Windows 2000 Server
15 2 (0.65%) Windows XP
Processes & Methodologies
1 77 (25.08%) ITIL
2 44 (14.33%) Problem-Solving
3 24 (7.82%) Service Management
4 23 (7.49%) Configuration Management
5 21 (6.84%) Business Intelligence
6 17 (5.54%) Service Delivery
6 17 (5.54%) Trend Analysis
7 15 (4.89%) Problem Management
8 13 (4.23%) Mentoring
9 12 (3.91%) Disaster Recovery
10 11 (3.58%) Continuous Integration
10 11 (3.58%) Kalman Filter
11 10 (3.26%) Continuous Improvement
11 10 (3.26%) Validation
11 10 (3.26%) Web Filtering
12 8 (2.61%) Data Security
12 8 (2.61%) ERP
12 8 (2.61%) Server Building
12 8 (2.61%) WFM
13 7 (2.28%) Stakeholder Management
Programming Languages
1 83 (27.04%) SQL
2 31 (10.10%) Java
3 20 (6.51%) PowerShell
4 15 (4.89%) PHP
5 13 (4.23%) Bash Shell
5 13 (4.23%) C++
5 13 (4.23%) Ruby
6 12 (3.91%) Groovy
7 9 (2.93%) T-SQL
8 8 (2.61%) JavaScript
9 5 (1.63%) C#
10 3 (0.98%) Python
11 2 (0.65%) C
11 2 (0.65%) Perl
11 2 (0.65%) VB
12 1 (0.33%) Shell Script
12 1 (0.33%) VBA
12 1 (0.33%) VC++
Qualifications
1 62 (20.20%) Microsoft Certification
2 53 (17.26%) MCSE
3 40 (13.03%) MCSA
4 35 (11.40%) MCP
5 23 (7.49%) CCNA
5 23 (7.49%) Cisco Certification
6 13 (4.23%) Security Cleared
7 9 (2.93%) MCITP
8 8 (2.61%) ITIL Certification
9 7 (2.28%) Degree
9 7 (2.28%) SC Cleared
9 7 (2.28%) VMware Certified Professional (VCP)
10 5 (1.63%) CCENT
10 5 (1.63%) MCTS
11 4 (1.30%) HNC
11 4 (1.30%) HND
11 4 (1.30%) RHCT
12 2 (0.65%) DBS Check
12 2 (0.65%) MOS
13 1 (0.33%) CESG Certified Professional
Quality Assurance & Compliance
1 49 (15.96%) SLA
2 3 (0.98%) PCI DSS
3 2 (0.65%) Data Quality
System Software
1 139 (45.28%) Active Directory
2 90 (29.32%) Hyper-V
3 60 (19.54%) VMware Infrastructure
4 16 (5.21%) Virtual Machines
5 15 (4.89%) Terminal Services
5 15 (4.89%) vSphere
6 14 (4.56%) XenApp
7 10 (3.26%) Varnish
8 6 (1.95%) XenDesktop
9 5 (1.63%) Docker
10 4 (1.30%) VMware ESXi
11 3 (0.98%) LXC
11 3 (0.98%) Virtual Servers
12 1 (0.33%) Firmware
12 1 (0.33%) NFS
12 1 (0.33%) VMware Workstation
12 1 (0.33%) Xen
Systems Management
1 22 (7.17%) SCCM
2 11 (3.58%) Grafana
3 10 (3.26%) Graphite
3 10 (3.26%) HAProxy
3 10 (3.26%) Nagios
4 8 (2.61%) FortiGate
5 4 (1.30%) Microsoft Intune
6 3 (0.98%) Opscode Chef
7 2 (0.65%) Graylog
7 2 (0.65%) Systems Management Server (SMS)
7 2 (0.65%) WSUS
8 1 (0.33%) Failover Clustering
8 1 (0.33%) Kubernetes
8 1 (0.33%) MIMEsweeper
8 1 (0.33%) Packer
8 1 (0.33%) Puppet
8 1 (0.33%) Rancher
8 1 (0.33%) Terraform
8 1 (0.33%) Tivoli
8 1 (0.33%) Wonderware InTouch
Vendors
1 148 (48.21%) Microsoft
2 118 (38.44%) VMware
3 76 (24.76%) Cisco
4 44 (14.33%) Citrix
5 26 (8.47%) HP
6 24 (7.82%) Intel
7 22 (7.17%) Capita
8 18 (5.86%) Veeam
9 17 (5.54%) Oracle
10 15 (4.89%) ServiceNow
11 12 (3.91%) IBM
12 9 (2.93%) Apple
12 9 (2.93%) Juniper
13 8 (2.61%) ProCurve
13 8 (2.61%) Sophos
14 5 (1.63%) F5
14 5 (1.63%) Sage
15 4 (1.30%) Dell
15 4 (1.30%) Red Hat
15 4 (1.30%) SAP