Period
to 19 October 2018

The median annual salary for a Support Engineer was £27,750 in advertised job vacancies in the North West during the 6 months to 19 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 137 122 143
Rank change year-on-year -15 +21 -10
Permanent jobs requiring a Support Engineer 276 327 263
As % of all permanent IT jobs advertised in the North West 2.35% 2.56% 2.16%
As % of the Job Titles category 2.43% 2.64% 2.22%
Number of salaries quoted 240 297 241
North West median annual salary £27,750 £25,000 £31,500
Median salary % change year-on-year +11.00% -20.63% +14.55%
10th Percentile £19,000 £19,000 £20,500
90th Percentile £44,500 £44,500 £50,000
England median annual salary £32,500 £30,500 £32,500
% change year-on-year +6.56% -6.15% +8.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,374 12,369 11,847
% of permanent IT jobs with a recognized job title 96.69% 96.69% 97.29%
Number of salaries quoted 9,188 9,903 9,988
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,000 £24,750
90th Percentile £68,750 £63,750 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 19 October 2018.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -25 143 £27,500 +0.92% 24
Cheshire -9 75 £28,500 +14.00% 15
Merseyside +39 35 £32,500 +31.31% 3
Lancashire +5 23 £25,000 +11.11% 9
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 October 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Engineer in the job title.

1 198 (71.74%) Windows
2 129 (46.74%) Windows Server
3 118 (42.75%) Active Directory
4 100 (36.23%) Microsoft
4 100 (36.23%) VMware
5 69 (25.00%) Windows Server 2012
6 66 (23.91%) Windows Server 2008
7 65 (23.55%) Office 365
8 64 (23.19%) Linux
9 59 (21.38%) SQL
10 56 (20.29%) VMware Infrastructure
10 56 (20.29%) Problem-Solving
11 52 (18.84%) MS Exchange
12 46 (16.67%) Hyper-V
12 46 (16.67%) ITIL
13 44 (15.94%) DNS
14 42 (15.22%) Infrastructure Engineering
15 41 (14.86%) Microsoft Certification
16 38 (13.77%) TCP/IP
16 38 (13.77%) DHCP
16 38 (13.77%) Microsoft Office
16 38 (13.77%) Problem Management
17 37 (13.41%) Mentoring
17 37 (13.41%) Firewall
18 36 (13.04%) SLA
18 36 (13.04%) SharePoint
19 34 (12.32%) Windows 10
20 31 (11.23%) LAN
20 31 (11.23%) Cisco
20 31 (11.23%) MCSE

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (18.84%) MS Exchange
2 36 (13.04%) SharePoint
3 25 (9.06%) Exchange Server 2013
4 23 (8.33%) Exchange Server 2010
5 20 (7.25%) IIS
6 15 (5.43%) Skype for Business
7 11 (3.99%) nginx
7 11 (3.99%) Tomcat
8 7 (2.54%) Exchange Server 2007
8 7 (2.54%) SharePoint 2013
9 4 (1.45%) Confluence
9 4 (1.45%) Exchange Server 2003
10 3 (1.09%) SharePoint Server
11 2 (0.72%) WebLogic
12 1 (0.36%) JBoss
12 1 (0.36%) SharePoint 2010
12 1 (0.36%) WebSphere
12 1 (0.36%) WordPress
Applications
1 38 (13.77%) Microsoft Office
2 6 (2.17%) Microsoft Excel
3 2 (0.72%) AutoCAD
3 2 (0.72%) Microsoft PowerPoint
3 2 (0.72%) MS Visio
Business Applications
1 3 (1.09%) Dynamics CRM
2 1 (0.36%) Dynamics AX
2 1 (0.36%) Magento
2 1 (0.36%) NetSuite
2 1 (0.36%) Pegasus Opera
2 1 (0.36%) SAP Business One
Cloud Services
1 65 (23.55%) Office 365
2 23 (8.33%) Microsoft Azure
3 17 (6.16%) Amazon AWS
4 12 (4.35%) IaaS
5 10 (3.62%) GitHub
6 4 (1.45%) SaaS
7 2 (0.72%) AWS CloudFormation
7 2 (0.72%) Google Drive
7 2 (0.72%) OpenShift
8 1 (0.36%) Cloud Computing
8 1 (0.36%) Dynamics 365
8 1 (0.36%) OneDrive
Communications & Networking
1 44 (15.94%) DNS
2 38 (13.77%) DHCP
2 38 (13.77%) TCP/IP
3 37 (13.41%) Firewall
4 31 (11.23%) LAN
5 30 (10.87%) SAN
6 27 (9.78%) WAN
7 18 (6.52%) SSH
8 17 (6.16%) VoIP
9 16 (5.80%) Internet
10 13 (4.71%) HTTP
11 10 (3.62%) Skype
11 10 (3.62%) VLAN
12 9 (3.26%) VPN
12 9 (3.26%) Wireless
13 8 (2.90%) Wi-Fi
13 8 (2.90%) Wireshark
14 7 (2.54%) Unified Communications
14 7 (2.54%) WLAN
15 5 (1.81%) Ethernet
Database & Business Intelligence
1 22 (7.97%) SQL Server
2 10 (3.62%) MongoDB
2 10 (3.62%) MySQL
3 5 (1.81%) SQL Server 2008
4 4 (1.45%) Relational Database
5 2 (0.72%) SQL Server 2012
5 2 (0.72%) SQL Server 2014
5 2 (0.72%) SQL Server 2016
6 1 (0.36%) Crystal Reports
6 1 (0.36%) InfluxDB
6 1 (0.36%) NoSQL
6 1 (0.36%) Power BI
6 1 (0.36%) SAP HANA
6 1 (0.36%) SQL Server Reporting Services
Development Applications
1 13 (4.71%) Jenkins
2 9 (3.26%) Team Foundation Server
3 4 (1.45%) JIRA
4 3 (1.09%) Bitbucket
4 3 (1.09%) Sonatype Nexus
5 2 (0.72%) Git (software)
5 2 (0.72%) SonarQube
5 2 (0.72%) Subversion
6 1 (0.36%) Atlassian Bamboo
6 1 (0.36%) GitLab
General
1 19 (6.88%) Finance
2 14 (5.07%) Telecoms
3 10 (3.62%) Retail
4 6 (2.17%) Back Office
4 6 (2.17%) Games
5 5 (1.81%) Banking
6 4 (1.45%) Law
7 3 (1.09%) Advertising
7 3 (1.09%) Investment Banking
7 3 (1.09%) Manufacturing
8 1 (0.36%) Automotive
8 1 (0.36%) Electronics
8 1 (0.36%) Marketing
Libraries, Frameworks & Software Standards
1 18 (6.52%) Web Services
2 12 (4.35%) XML
3 11 (3.99%) JSON
4 7 (2.54%) .NET
5 2 (0.72%) Hibernate
5 2 (0.72%) J2EE
5 2 (0.72%) Spring
5 2 (0.72%) WAP
6 1 (0.36%) COM
6 1 (0.36%) Elastic Stack
6 1 (0.36%) HTML
6 1 (0.36%) LDAP
Miscellaneous
1 29 (10.51%) Analytical Skills
2 13 (4.71%) Driving Licence
2 13 (4.71%) Fat Client
2 13 (4.71%) Self-Motivation
2 13 (4.71%) Thin Client
3 11 (3.99%) Virtual Team
4 9 (3.26%) Management Information System
5 7 (2.54%) Data Centre
6 5 (1.81%) Clustering
6 5 (1.81%) Fintech
7 4 (1.45%) Video Conferencing
8 3 (1.09%) NHS
9 2 (0.72%) Enterprise Software
9 2 (0.72%) EPoS
9 2 (0.72%) IVR
9 2 (0.72%) Public Cloud
9 2 (0.72%) Smart Meter
10 1 (0.36%) Hybrid Cloud
10 1 (0.36%) Infotainment
10 1 (0.36%) Linux Command Line
Operating Systems
1 198 (71.74%) Windows
2 129 (46.74%) Windows Server
3 69 (25.00%) Windows Server 2012
4 66 (23.91%) Windows Server 2008
5 64 (23.19%) Linux
6 34 (12.32%) Windows 10
7 29 (10.51%) Windows 7
8 19 (6.88%) Unix
9 14 (5.07%) Red Hat Enterprise Linux
9 14 (5.07%) Windows Server 2003
10 7 (2.54%) Windows 8
11 6 (2.17%) Android
11 6 (2.17%) Mac OS
12 3 (1.09%) AIX
12 3 (1.09%) Apple iOS
13 1 (0.36%) CentOS
13 1 (0.36%) Windows 2000 Server
13 1 (0.36%) Windows Mobile
13 1 (0.36%) Windows XP
Processes & Methodologies
1 56 (20.29%) Problem-Solving
2 46 (16.67%) ITIL
3 42 (15.22%) Infrastructure Engineering
4 38 (13.77%) Problem Management
5 37 (13.41%) Mentoring
6 29 (10.51%) Coaching
7 24 (8.70%) Analytics
8 23 (8.33%) Service Management
9 18 (6.52%) Tech Ops
10 17 (6.16%) Agile Software Development
11 16 (5.80%) Decision-Making
11 16 (5.80%) DevOps
12 13 (4.71%) Change Management
12 13 (4.71%) ERP
12 13 (4.71%) Time Management
13 12 (4.35%) Incident Management
13 12 (4.35%) Root Cause Analysis
14 11 (3.99%) High Availability
15 10 (3.62%) Configuration Management
15 10 (3.62%) Test Automation
Programming Languages
1 59 (21.38%) SQL
2 17 (6.16%) PowerShell
3 13 (4.71%) Bash Shell
4 8 (2.90%) Python
5 6 (2.17%) C#
6 4 (1.45%) PHP
6 4 (1.45%) T-SQL
7 3 (1.09%) C
7 3 (1.09%) C++
7 3 (1.09%) Java
7 3 (1.09%) VB.NET
8 2 (0.72%) JavaScript
8 2 (0.72%) Perl
9 1 (0.36%) Erlang
9 1 (0.36%) Go
9 1 (0.36%) PL/SQL
9 1 (0.36%) Ruby
Qualifications
1 41 (14.86%) Microsoft Certification
2 31 (11.23%) MCSE
3 11 (3.99%) Degree
3 11 (3.99%) MCITP
4 10 (3.62%) CCNA
4 10 (3.62%) Cisco Certification
4 10 (3.62%) Security Cleared
5 8 (2.90%) MCP
6 7 (2.54%) DBS Check
6 7 (2.54%) VMware Certified Professional (VCP)
7 6 (2.17%) MCSA
7 6 (2.17%) MCTS
8 4 (1.45%) CCENT
8 4 (1.45%) HNC
9 3 (1.09%) ITIL Certification
9 3 (1.09%) SC Cleared
10 2 (0.72%) CCNP
10 2 (0.72%) MCDST
11 1 (0.36%) CCIE
11 1 (0.36%) HND
Quality Assurance & Compliance
1 36 (13.04%) SLA
2 4 (1.45%) Data Quality
3 3 (1.09%) GDPR
3 3 (1.09%) ISO/IEC 27001
4 2 (0.72%) ISO 14001
4 2 (0.72%) ISO 9001
4 2 (0.72%) ISO/IEC 20000
5 1 (0.36%) PMO
System Software
1 118 (42.75%) Active Directory
2 56 (20.29%) VMware Infrastructure
3 46 (16.67%) Hyper-V
4 15 (5.43%) VMware ESXi
5 12 (4.35%) Docker
5 12 (4.35%) XenApp
6 11 (3.99%) vSphere
7 10 (3.62%) Virtual Machines
8 9 (3.26%) Terminal Services
9 7 (2.54%) XenDesktop
10 4 (1.45%) VMware Server
11 3 (1.09%) Virtual Servers
12 1 (0.36%) EMC RecoverPoint
12 1 (0.36%) Microsoft Virtual Server
Systems Management
1 21 (7.61%) Opscode Chef
2 13 (4.71%) Puppet
2 13 (4.71%) SCCM
3 9 (3.26%) Nagios
4 4 (1.45%) Microsoft Clustering
5 2 (0.72%) AirWatch
5 2 (0.72%) Ansible
5 2 (0.72%) DameWare
5 2 (0.72%) FlexNet
5 2 (0.72%) FortiGate
5 2 (0.72%) Kubernetes
5 2 (0.72%) SCVMM
5 2 (0.72%) Terraform
6 1 (0.36%) Backup Exec
6 1 (0.36%) cPanel
6 1 (0.36%) Grafana
6 1 (0.36%) Kibana
6 1 (0.36%) NetBackup
6 1 (0.36%) vMotion
6 1 (0.36%) WSUS
Vendors
1 100 (36.23%) Microsoft
1 100 (36.23%) VMware
2 31 (11.23%) Cisco
3 24 (8.70%) Citrix
4 17 (6.16%) HP
5 13 (4.71%) Intel
6 12 (4.35%) Red Hat
7 10 (3.62%) Atlassian
7 10 (3.62%) Remedy
7 10 (3.62%) Splunk
8 7 (2.54%) Oracle
9 6 (2.17%) Apple
10 5 (1.81%) Juniper
11 4 (1.45%) Fortinet
11 4 (1.45%) Mitel
12 3 (1.09%) F5
12 3 (1.09%) MikroTik
12 3 (1.09%) NetApp
13 2 (0.72%) IBM
13 2 (0.72%) SAP