Period
to 26 March 2019

The median annual salary for a Support Engineer was £28,500 in advertised job vacancies in the North West during the 6 months to 26 March 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > North West
6 months to
26 Mar 2019
Same period 2018 Same period 2017
Rank 133 129 127
Rank change year-on-year -4 -2 +12
Permanent jobs requiring a Support Engineer 246 323 312
As % of all permanent IT jobs advertised in the North West 2.43% 2.52% 2.56%
As % of the Job Titles category 2.52% 2.60% 2.64%
Number of salaries quoted 199 289 295
North West median annual salary £28,500 £28,000 £28,500
Median salary % change year-on-year +1.79% -1.75% +3.64%
10th Percentile £21,250 £19,750 £20,500
90th Percentile £43,750 £44,500 £40,000
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 9,757 12,417 11,796
% of permanent IT jobs with a recognized job title 96.44% 96.83% 96.89%
Number of salaries quoted 7,714 10,073 9,885
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,000 £26,250 £24,850
90th Percentile £70,000 £65,000 £61,250
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Engineer in the North West over the 6 months to 26 March 2019.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 26 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -18 131 £31,900 +18.15% 33
Cheshire +21 69 £25,250 -22.90% 8
Lancashire +17 33 £28,500 - 3
Merseyside -1 11 £24,750 -29.29%
Cumbria +3 2 - -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 26 March 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Engineer in the job title.

1 154 (62.60%) Windows
2 119 (48.37%) Active Directory
3 101 (41.06%) Microsoft
4 84 (34.15%) VMware
5 79 (32.11%) Windows Server
6 69 (28.05%) Office 365
7 58 (23.58%) Problem-Solving
8 57 (23.17%) Linux
9 53 (21.54%) DNS
10 50 (20.33%) Windows Server 2012
11 49 (19.92%) Firewall
12 48 (19.51%) ITIL
13 47 (19.11%) Cisco
14 46 (18.70%) Windows 10
15 45 (18.29%) Windows Server 2008
15 45 (18.29%) VMware Infrastructure
16 44 (17.89%) Microsoft Office
17 43 (17.48%) Windows 7
18 40 (16.26%) Hyper-V
19 39 (15.85%) DHCP
19 39 (15.85%) MS Exchange
20 37 (15.04%) Service Management
21 36 (14.63%) Microsoft Certification
22 34 (13.82%) TCP/IP
23 31 (12.60%) SQL
24 29 (11.79%) HP
25 27 (10.98%) Driving Licence
26 26 (10.57%) Infrastructure Engineering
26 26 (10.57%) Microsoft Azure
26 26 (10.57%) SQL Server

Support Engineer Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (15.85%) MS Exchange
2 15 (6.10%) Exchange Server 2010
2 15 (6.10%) SharePoint
3 9 (3.66%) WordPress
4 7 (2.85%) nginx
4 7 (2.85%) Skype for Business
5 6 (2.44%) IIS
6 5 (2.03%) WebSphere
7 4 (1.63%) Exchange Server 2007
7 4 (1.63%) Exchange Server 2013
7 4 (1.63%) OpenStack
8 3 (1.22%) SharePoint 2013
9 2 (0.81%) Apache
9 2 (0.81%) BizTalk Server
9 2 (0.81%) Exchange Server 2003
10 1 (0.41%) Confluence
10 1 (0.41%) Tomcat
Applications
1 44 (17.89%) Microsoft Office
2 6 (2.44%) Microsoft Excel
3 3 (1.22%) Microsoft PowerPoint
3 3 (1.22%) MS Visio
4 1 (0.41%) AutoCAD
4 1 (0.41%) Chatbot
Business Applications
1 10 (4.07%) Magento
2 4 (1.63%) Odoo
2 4 (1.63%) Visualfiles
3 3 (1.22%) Dynamics NAV
4 2 (0.81%) Dynamics CRM
Cloud Services
1 69 (28.05%) Office 365
2 26 (10.57%) Microsoft Azure
3 18 (7.32%) Amazon AWS
4 7 (2.85%) Cloud Computing
5 4 (1.63%) Mimecast
5 4 (1.63%) OpenShift
5 4 (1.63%) PaaS
6 2 (0.81%) SaaS
7 1 (0.41%) Dialogflow
7 1 (0.41%) Google Drive
7 1 (0.41%) OneDrive
7 1 (0.41%) Wit.ai
Communications & Networking
1 53 (21.54%) DNS
2 49 (19.92%) Firewall
3 39 (15.85%) DHCP
4 34 (13.82%) TCP/IP
5 20 (8.13%) VPN
6 18 (7.32%) LAN
7 17 (6.91%) WAN
8 15 (6.10%) VoIP
9 12 (4.88%) SSL
10 11 (4.47%) SAN
11 9 (3.66%) VLAN
12 7 (2.85%) Wireless
13 6 (2.44%) Remote Desktop
13 6 (2.44%) Skype
14 5 (2.03%) IP Telephony
15 4 (1.63%) FTP
15 4 (1.63%) Intranet
15 4 (1.63%) Wireshark
16 3 (1.22%) Internet
16 3 (1.22%) PBX
Database & Business Intelligence
1 26 (10.57%) SQL Server
2 6 (2.44%) MySQL
2 6 (2.44%) SQL Server 2012
3 5 (2.03%) Power BI
4 4 (1.63%) Big Data
5 2 (0.81%) PostgreSQL
5 2 (0.81%) SQL Server Reporting Services
6 1 (0.41%) SQL Server 2008
6 1 (0.41%) SQL Server 2016
Development Applications
1 13 (5.28%) Git (software)
2 6 (2.44%) Jenkins
2 6 (2.44%) JIRA
3 5 (2.03%) CA Release Automation
3 5 (2.03%) Gradle
3 5 (2.03%) Maven
4 3 (1.22%) GitLab
5 1 (0.41%) Atlassian Bamboo
5 1 (0.41%) Bitbucket
5 1 (0.41%) Subversion
General
1 11 (4.47%) Telecoms
2 9 (3.66%) Finance
2 9 (3.66%) Retail
3 7 (2.85%) Games
4 5 (2.03%) French Language
5 4 (1.63%) Manufacturing
6 1 (0.41%) Banking
6 1 (0.41%) Dutch Language
6 1 (0.41%) German Language
Libraries, Frameworks & Software Standards
1 4 (1.63%) .NET
1 4 (1.63%) LEMP Stack
1 4 (1.63%) Web Services
2 2 (0.81%) MSMQ
2 2 (0.81%) Node.js
3 1 (0.41%) .NET Framework
3 1 (0.41%) AngularJS
3 1 (0.41%) ASP.NET
3 1 (0.41%) CSS
3 1 (0.41%) Flash
3 1 (0.41%) HTML
3 1 (0.41%) JSON
3 1 (0.41%) Middleware
3 1 (0.41%) PHP-FPM
3 1 (0.41%) React
3 1 (0.41%) Ruby on Rails
3 1 (0.41%) SignalR
3 1 (0.41%) Spring
3 1 (0.41%) WebRTC
3 1 (0.41%) XML
Miscellaneous
1 27 (10.98%) Driving Licence
2 19 (7.72%) Analytical Skills
3 15 (6.10%) Fat Client
3 15 (6.10%) Self-Motivation
3 15 (6.10%) Thin Client
4 11 (4.47%) Data Centre
5 10 (4.07%) Linux Command Line
6 7 (2.85%) EPoS
7 5 (2.03%) Hybrid Cloud
7 5 (2.03%) Replication
8 4 (1.63%) Enterprise Software
8 4 (1.63%) Smartphone
8 4 (1.63%) Video Conferencing
9 3 (1.22%) Clustering
9 3 (1.22%) iPad
9 3 (1.22%) iPhone
10 2 (0.81%) Fintech
10 2 (0.81%) NHS
11 1 (0.41%) Blackberry
11 1 (0.41%) Management Information System
Operating Systems
1 154 (62.60%) Windows
2 79 (32.11%) Windows Server
3 57 (23.17%) Linux
4 50 (20.33%) Windows Server 2012
5 46 (18.70%) Windows 10
6 45 (18.29%) Windows Server 2008
7 43 (17.48%) Windows 7
8 15 (6.10%) Android
8 15 (6.10%) Windows Server 2003
9 13 (5.28%) Apple iOS
10 11 (4.47%) Red Hat Enterprise Linux
11 9 (3.66%) Unix
11 9 (3.66%) Windows 8
12 6 (2.44%) Mac OS
13 4 (1.63%) Debian
13 4 (1.63%) Windows XP
14 3 (1.22%) Ubuntu
14 3 (1.22%) Windows 2000 Server
15 2 (0.81%) Mac OS X
15 2 (0.81%) Windows Mobile
Processes & Methodologies
1 58 (23.58%) Problem-Solving
2 48 (19.51%) ITIL
3 37 (15.04%) Service Management
4 26 (10.57%) Infrastructure Engineering
5 21 (8.54%) Mentoring
6 20 (8.13%) Agile Software Development
6 20 (8.13%) Break/Fix
7 19 (7.72%) Data Protection
8 17 (6.91%) Coaching
8 17 (6.91%) Service Delivery
9 16 (6.50%) Analytics
10 14 (5.69%) Change Management
11 12 (4.88%) Migration
12 11 (4.47%) Incident Management
13 10 (4.07%) Server Management
14 8 (3.25%) Business Intelligence
14 8 (3.25%) DevOps
14 8 (3.25%) Process Management
15 7 (2.85%) ERP
15 7 (2.85%) Problem Management
Programming Languages
1 31 (12.60%) SQL
2 20 (8.13%) PowerShell
3 17 (6.91%) Java
4 7 (2.85%) PHP
5 6 (2.44%) PL/SQL
5 6 (2.44%) Python
6 5 (2.03%) Bash Shell
7 2 (0.81%) C
7 2 (0.81%) Perl
7 2 (0.81%) T-SQL
7 2 (0.81%) VB
8 1 (0.41%) C#
8 1 (0.41%) C++
8 1 (0.41%) Groovy
8 1 (0.41%) JavaScript
8 1 (0.41%) Ruby
Qualifications
1 36 (14.63%) Microsoft Certification
2 25 (10.16%) MCP
3 23 (9.35%) CCNA
3 23 (9.35%) Cisco Certification
4 20 (8.13%) MCSA
5 17 (6.91%) MCSE
6 14 (5.69%) SC Cleared
6 14 (5.69%) Security Cleared
7 13 (5.28%) Degree
8 9 (3.66%) CCNP
8 9 (3.66%) VMware Certified Professional (VCP)
9 8 (3.25%) Dell Certification
10 5 (2.03%) ITIL Certification
10 5 (2.03%) MCITP
10 5 (2.03%) Microsoft Certified Architect
10 5 (2.03%) SSCP
11 4 (1.63%) MCDST
12 2 (0.81%) DBS Check
13 1 (0.41%) Computer Science Degree
Quality Assurance & Compliance
1 23 (9.35%) SLA
2 13 (5.28%) GDPR
3 12 (4.88%) ISO/IEC 27001
4 4 (1.63%) PCI DSS
System Software
1 119 (48.37%) Active Directory
2 45 (18.29%) VMware Infrastructure
3 40 (16.26%) Hyper-V
4 11 (4.47%) VMware ESXi
5 9 (3.66%) Terminal Services
6 8 (3.25%) Virtual Machines
6 8 (3.25%) XenApp
7 6 (2.44%) vSphere
8 3 (1.22%) Virtual Servers
9 2 (0.81%) Docker
10 1 (0.41%) EMC RecoverPoint
10 1 (0.41%) Varnish
10 1 (0.41%) VMware NSX
10 1 (0.41%) XenDesktop
10 1 (0.41%) XenServer
Systems Management
1 14 (5.69%) SCCM
2 7 (2.85%) cPanel
3 5 (2.03%) BladeLogic
4 4 (1.63%) Nagios
4 4 (1.63%) Puppet
5 3 (1.22%) Cisco CUCM
5 3 (1.22%) Cisco UCCE
5 3 (1.22%) Cisco UCCX
5 3 (1.22%) Microsoft Clustering
5 3 (1.22%) Opscode Chef
5 3 (1.22%) vMotion
6 2 (0.81%) Backup Exec
6 2 (0.81%) FortiGate
6 2 (0.81%) MaaS360
7 1 (0.41%) EMC NetWorker
7 1 (0.41%) Graylog
7 1 (0.41%) Juju
7 1 (0.41%) NetBackup
7 1 (0.41%) Tivoli
7 1 (0.41%) Tivoli Storage Manager
Vendors
1 101 (41.06%) Microsoft
2 84 (34.15%) VMware
3 47 (19.11%) Cisco
4 29 (11.79%) HP
5 21 (8.54%) Citrix
6 15 (6.10%) Intel
6 15 (6.10%) Red Hat
7 12 (4.88%) Dell
8 11 (4.47%) Veeam
9 10 (4.07%) Ivanti
10 8 (3.25%) Mitel
10 8 (3.25%) SonicWALL
11 6 (2.44%) Apple
11 6 (2.44%) WatchGuard
12 5 (2.03%) NETGEAR
13 4 (1.63%) Google
13 4 (1.63%) Meraki
13 4 (1.63%) MobileIron
13 4 (1.63%) NetApp
14 3 (1.22%) Salesforce.com