Period
to 22 October 2017

The median annual salary for a Desktop Support Analyst was £28,000 in advertised job vacancies during the 6 months to 22 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Analyst
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 920 856 879
Rank change year-on-year -64 +23 -58
Permanent jobs requiring a Desktop Support Analyst 266 398 442
As % of all permanent IT jobs advertised in the UK 0.15% 0.21% 0.20%
As % of the Job Titles category 0.16% 0.22% 0.21%
Number of salaries quoted 241 363 381
UK median annual salary £28,000 £27,500 £30,000
Median salary % change year-on-year +1.82% -8.33% +7.14%
10th Percentile £21,000 £20,150 £21,250
90th Percentile £42,500 £40,000 £43,750
UK excluding London median annual salary £25,000 £25,500 £25,000
% change year-on-year -1.96% +2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166897 182928 210949
% of permanent IT jobs with a recognized job title 95.76% 96.45% 96.48%
Number of salaries quoted 133624 153285 174869
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst.

Salary trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Analyst over the 6 months to 22 October 2017.

Salary histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -61 262 £28,000 - 11
London -17 141 £30,500 +1.67% 4
UK excluding London -46 125 £25,000 -1.96% 8
South East -7 47 £24,000 -6.80% 4
East of England +22 25 £27,500 +6.80%
Midlands +42 22 £21,250 -21.30%
West Midlands +23 17 £21,000 -22.94%
North of England -8 15 £27,750 +4.72% 2
South West -8 14 £23,000 +6.98% 1
Yorkshire -8 8 £27,750 +4.72% 1
North West -3 7 £25,750 -6.36%
East Midlands +41 5 £26,000 +4.00%
Scotland -15 2 - - 1

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2017, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support Analyst in the job title.

1 228 (85.71%) Windows
2 174 (65.41%) Microsoft
3 173 (65.04%) Active Directory
4 130 (48.87%) Microsoft Office
5 126 (47.37%) Windows 7
6 114 (42.86%) Office 365
6 114 (42.86%) Windows 10
7 90 (33.83%) ITIL
8 84 (31.58%) Windows Server
9 68 (25.56%) MS Exchange
10 66 (24.81%) Citrix
11 64 (24.06%) VMware
12 63 (23.68%) Microsoft Certification
13 55 (20.68%) VMware Infrastructure
14 54 (20.30%) Windows Server 2008
14 54 (20.30%) Windows 8
15 42 (15.79%) SCCM
16 39 (14.66%) Finance
16 39 (14.66%) Apple
17 38 (14.29%) Mac OS X
18 36 (13.53%) Exchange Server 2010
19 35 (13.16%) TCP/IP
20 34 (12.78%) LAN
20 34 (12.78%) Windows Server 2012
21 29 (10.90%) Exchange Server 2013
21 29 (10.90%) DNS
22 28 (10.53%) DHCP
22 28 (10.53%) MCSE
22 28 (10.53%) Android
23 27 (10.15%) Degree

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (25.56%) MS Exchange
2 36 (13.53%) Exchange Server 2010
3 29 (10.90%) Exchange Server 2013
4 10 (3.76%) Skype for Business
5 9 (3.38%) Blackberry Enterprise Server
6 8 (3.01%) SharePoint
7 6 (2.26%) Exchange Server 2007
8 2 (0.75%) Exchange Server 2003
8 2 (0.75%) IBM Domino
8 2 (0.75%) IBM Notes
8 2 (0.75%) SharePoint Server
9 1 (0.38%) Apache
9 1 (0.38%) IIS
9 1 (0.38%) SharePoint 2010
9 1 (0.38%) Tomcat
Applications
1 130 (48.87%) Microsoft Office
2 9 (3.38%) Microsoft Excel
3 3 (1.13%) Microsoft PowerPoint
4 2 (0.75%) AutoCAD
4 2 (0.75%) Revit
5 1 (0.38%) Adobe Creative Suite
Business Applications
1 1 (0.38%) Dynamics CRM
1 1 (0.38%) Eikon
1 1 (0.38%) Visualfiles
Cloud Services
1 114 (42.86%) Office 365
2 16 (6.02%) Microsoft Azure
3 6 (2.26%) Amazon AWS
3 6 (2.26%) Cloud Computing
4 3 (1.13%) Mimecast
5 2 (0.75%) OneDrive
Communications & Networking
1 35 (13.16%) TCP/IP
2 34 (12.78%) LAN
3 29 (10.90%) DNS
4 28 (10.53%) DHCP
5 23 (8.65%) Firewall
5 23 (8.65%) WAN
6 17 (6.39%) Remote Desktop
7 16 (6.02%) VPN
8 10 (3.76%) VoIP
8 10 (3.76%) Wireless
9 9 (3.38%) Skype
10 5 (1.88%) FirePass
10 5 (1.88%) NAS
11 4 (1.50%) Internet
11 4 (1.50%) IP Telephony
11 4 (1.50%) PBX
12 3 (1.13%) Wi-Fi
13 2 (0.75%) Cisco ASA
13 2 (0.75%) Ethernet
13 2 (0.75%) VLAN
Database & Business Intelligence
1 4 (1.50%) SQL Server
Development Applications
1 3 (1.13%) InstallShield
1 3 (1.13%) MSI
2 1 (0.38%) JIRA
General
1 39 (14.66%) Finance
2 26 (9.77%) Banking
3 15 (5.64%) Retail
4 8 (3.01%) Italian Language
5 7 (2.63%) International Banking
5 7 (2.63%) Investment Banking
5 7 (2.63%) Law
5 7 (2.63%) Legal
6 6 (2.26%) Manufacturing
7 3 (1.13%) Back Office
8 2 (0.75%) Advertising
8 2 (0.75%) Publishing
9 1 (0.38%) Automotive
9 1 (0.38%) Front Office
9 1 (0.38%) German Language
9 1 (0.38%) Marketing
9 1 (0.38%) Private Banking
9 1 (0.38%) Retail Banking
9 1 (0.38%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.38%) COM
1 1 (0.38%) JSP
1 1 (0.38%) X-Windows
Miscellaneous
1 22 (8.27%) Smartphone
2 21 (7.89%) Blackberry
3 19 (7.14%) Management Information System
4 13 (4.89%) Enterprise Storage
5 12 (4.51%) iPhone
5 12 (4.51%) Video Conferencing
6 10 (3.76%) Driving Licence
7 8 (3.01%) Computer Science
8 7 (2.63%) Analytical Skills
8 7 (2.63%) Data Centre
8 7 (2.63%) Handset
8 7 (2.63%) iPad
9 5 (1.88%) BYOD
10 3 (1.13%) CCTV
10 3 (1.13%) User Experience
11 2 (0.75%) Enterprise Software
12 1 (0.38%) Fat Client
12 1 (0.38%) Hedge funds
12 1 (0.38%) Mobile Computing
12 1 (0.38%) Replication
Operating Systems
1 228 (85.71%) Windows
2 126 (47.37%) Windows 7
3 114 (42.86%) Windows 10
4 84 (31.58%) Windows Server
5 54 (20.30%) Windows 8
5 54 (20.30%) Windows Server 2008
6 38 (14.29%) Mac OS X
7 34 (12.78%) Windows Server 2012
8 28 (10.53%) Android
9 16 (6.02%) Mac OS
10 10 (3.76%) Linux
11 9 (3.38%) Apple iOS
12 8 (3.01%) Windows Server 2003
13 7 (2.63%) Ubuntu
14 6 (2.26%) CentOS
14 6 (2.26%) Red Hat Enterprise Linux
15 3 (1.13%) Windows XP
16 1 (0.38%) Windows 2000 Server
16 1 (0.38%) Windows Mobile
16 1 (0.38%) Windows Phone
Processes & Methodologies
1 90 (33.83%) ITIL
2 23 (8.65%) Problem Management
3 17 (6.39%) Service Delivery
4 16 (6.02%) Service Management
5 13 (4.89%) Process Improvement
6 12 (4.51%) ITIL V3
7 11 (4.14%) Incident Management
8 9 (3.38%) Application Packaging
8 9 (3.38%) Software Deployment
9 8 (3.01%) E-Commerce
9 8 (3.01%) Investment Management
10 7 (2.63%) Asset Management
10 7 (2.63%) Change Management
10 7 (2.63%) CRM
10 7 (2.63%) Mobile Device Management
11 6 (2.26%) Information Security
11 6 (2.26%) Mentoring
12 5 (1.88%) Agile Software Development
12 5 (1.88%) Patch Management
13 4 (1.50%) Root Cause Analysis
Programming Languages
1 11 (4.14%) PowerShell
2 7 (2.63%) SQL
3 3 (1.13%) C
3 3 (1.13%) VBScript
4 1 (0.38%) Java
4 1 (0.38%) VB
Qualifications
1 63 (23.68%) Microsoft Certification
2 28 (10.53%) MCSE
3 27 (10.15%) Degree
4 15 (5.64%) MCSA
5 14 (5.26%) MCP
6 9 (3.38%) MCDST
7 7 (2.63%) Cisco Certification
8 6 (2.26%) CCNA
9 5 (1.88%) ITIL Certification
10 4 (1.50%) A+ Certification
10 4 (1.50%) DBS Check
11 3 (1.13%) Computer Science Degree
12 2 (0.75%) ITIL Foundation Certificate
12 2 (0.75%) MCITP
12 2 (0.75%) Security Cleared
13 1 (0.38%) MCTS
13 1 (0.38%) MOS
Quality Assurance & Compliance
1 24 (9.02%) SLA
2 1 (0.38%) QA
System Software
1 173 (65.04%) Active Directory
2 55 (20.68%) VMware Infrastructure
3 22 (8.27%) Hyper-V
4 8 (3.01%) Terminal Services
4 8 (3.01%) vSphere
4 8 (3.01%) XenApp
5 7 (2.63%) VMware Workstation
6 6 (2.26%) VMware ESXi
7 5 (1.88%) XenDesktop
8 3 (1.13%) Microsoft App-V
9 2 (0.75%) Virtual Desktop
9 2 (0.75%) Virtual Servers
10 1 (0.38%) BitLocker
Systems Management
1 42 (15.79%) SCCM
2 13 (4.89%) Norton AntiVirus
3 6 (2.26%) vCenter Server
4 5 (1.88%) Symantec Endpoint Protection
5 2 (0.75%) Backup Exec
5 2 (0.75%) WSUS
6 1 (0.38%) SafeCom
Vendors
1 174 (65.41%) Microsoft
2 66 (24.81%) Citrix
3 64 (24.06%) VMware
4 39 (14.66%) Apple
5 20 (7.52%) Cisco
6 16 (6.02%) Dell
7 14 (5.26%) EqualLogic
8 13 (4.89%) NetApp
8 13 (4.89%) Reuters
8 13 (4.89%) Sophos
8 13 (4.89%) Symantec
9 8 (3.01%) HP
10 7 (2.63%) Altiris
10 7 (2.63%) Bloomberg
10 7 (2.63%) FactSet
11 6 (2.26%) Red Hat
12 5 (1.88%) Avaya
12 5 (1.88%) Mitel
13 3 (1.13%) Adobe
13 3 (1.13%) AppSense