Period
to 22 February 2018

The median annual salary for a Desktop Support Analyst was £28,000 in advertised job vacancies during the 6 months to 22 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Analyst
UK
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 887 895 833
Rank change year-on-year +8 -62 -11
Permanent jobs requiring a Desktop Support Analyst 309 294 485
As % of all permanent IT jobs advertised in the UK 0.18% 0.17% 0.23%
As % of the Job Titles category 0.18% 0.17% 0.24%
Number of salaries quoted 266 263 417
UK median annual salary £28,000 £27,000 £28,000
Median salary % change year-on-year +3.70% -3.57% -3.45%
10th Percentile £21,125 £21,250 £20,000
90th Percentile £39,500 £38,750 £42,000
UK excluding London median annual salary £25,000 £25,000 £24,500
% change year-on-year - +2.04% -2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169,468 169,423 202,837
% of permanent IT jobs with a recognized job title 96.25% 96.48% 96.65%
Number of salaries quoted 138,985 140,739 169,592
UK median annual salary £50,000 £47,500 £46,309
Median salary % change year-on-year +5.26% +2.57% +2.91%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £76,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst.

Salary trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Analyst over the 6 months to 22 February 2018.

Salary histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 296 £28,000 +3.70% 24
UK excluding London +20 159 £25,000 - 12
London +4 150 £32,500 +8.33% 13
South East -16 59 £25,000 - 4
East of England +25 27 £27,000 +5.88% 4
South West +18 26 £23,000 -2.13% 1
Midlands +13 22 £24,500 -9.26% 2
West Midlands +26 19 £21,750 -19.44% 2
North of England -2 14 £23,500 +2.17%
North West +7 11 £23,500 -9.62%
Scotland -28 10 £30,750 +11.82% 1
Yorkshire +9 3 £19,000 -17.39%
East Midlands +8 3 £26,000 +4.00%
Wales +3 1 £29,750 +32.22%

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 February 2018, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support Analyst in the job title.

1 248 (80.26%) Windows
2 193 (62.46%) Microsoft
3 192 (62.14%) Active Directory
4 164 (53.07%) Microsoft Office
5 138 (44.66%) Office 365
6 126 (40.78%) Windows 7
7 111 (35.92%) Windows Server
8 105 (33.98%) ITIL
9 95 (30.74%) Windows 10
10 87 (28.16%) MS Exchange
11 78 (25.24%) VMware
12 74 (23.95%) Citrix
13 70 (22.65%) Microsoft Certification
14 66 (21.36%) Windows Server 2008
15 62 (20.06%) VMware Infrastructure
16 61 (19.74%) Finance
17 52 (16.83%) Windows 8
18 46 (14.89%) Apple
19 43 (13.92%) Exchange Server 2010
20 41 (13.27%) Mac OS X
21 39 (12.62%) SLA
22 38 (12.30%) SCCM
23 36 (11.65%) Exchange Server 2013
24 35 (11.33%) TCP/IP
25 33 (10.68%) DHCP
26 32 (10.36%) Cisco
26 32 (10.36%) Firewall
27 31 (10.03%) Problem Management
28 29 (9.39%) Windows Server 2012
29 28 (9.06%) Law

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (28.16%) MS Exchange
2 43 (13.92%) Exchange Server 2010
3 36 (11.65%) Exchange Server 2013
4 12 (3.88%) Skype for Business
5 11 (3.56%) Blackberry Enterprise Server
6 9 (2.91%) SharePoint
7 4 (1.29%) Exchange Server 2007
8 2 (0.65%) Exchange Server 2003
9 1 (0.32%) IBM Notes
Applications
1 164 (53.07%) Microsoft Office
2 22 (7.12%) Microsoft Excel
3 16 (5.18%) Microsoft PowerPoint
4 1 (0.32%) Adobe Creative Suite
Business Applications
1 4 (1.29%) Carpe Diem
1 4 (1.29%) Elite 3E
2 2 (0.65%) Dynamics CRM
2 2 (0.65%) Remedy ITSM
3 1 (0.32%) Eikon
3 1 (0.32%) Visualfiles
Cloud Services
1 138 (44.66%) Office 365
2 24 (7.77%) Microsoft Azure
3 8 (2.59%) Mimecast
4 6 (1.94%) OneDrive
5 5 (1.62%) Amazon AWS
5 5 (1.62%) Cloud Computing
6 2 (0.65%) Adobe Creative Cloud
6 2 (0.65%) SaaS
Communications & Networking
1 35 (11.33%) TCP/IP
2 33 (10.68%) DHCP
3 32 (10.36%) Firewall
4 28 (9.06%) DNS
5 23 (7.44%) LAN
5 23 (7.44%) VPN
6 20 (6.47%) WAN
7 16 (5.18%) Remote Desktop
8 13 (4.21%) Skype
9 12 (3.88%) Wireless
10 9 (2.91%) Internet
11 7 (2.27%) Cisco IOS
11 7 (2.27%) VoIP
12 6 (1.94%) VLAN
13 4 (1.29%) 4G
13 4 (1.29%) IP Telephony
13 4 (1.29%) Wi-Fi
14 3 (0.97%) ADSL
14 3 (0.97%) FirePass
14 3 (0.97%) NAS
Database & Business Intelligence
1 9 (2.91%) SQL Server
Development Applications
1 6 (1.94%) FrontPage
2 1 (0.32%) JIRA
General
1 61 (19.74%) Finance
2 28 (9.06%) Law
3 27 (8.74%) Legal
4 24 (7.77%) Banking
5 12 (3.88%) Manufacturing
6 10 (3.24%) Retail
7 9 (2.91%) Investment Banking
8 7 (2.27%) Back Office
8 7 (2.27%) International Banking
9 6 (1.94%) Multimedia
10 5 (1.62%) Publishing
11 3 (0.97%) Advertising
12 2 (0.65%) Telecoms
13 1 (0.32%) Front Office
13 1 (0.32%) German Language
13 1 (0.32%) Marketing
13 1 (0.32%) Private Banking
13 1 (0.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 6 (1.94%) HTML
2 2 (0.65%) COM
3 1 (0.32%) Software Packaging
Miscellaneous
1 22 (7.12%) Smartphone
2 21 (6.80%) Blackberry
3 19 (6.15%) Driving Licence
3 19 (6.15%) Management Information System
4 17 (5.50%) Data Centre
5 14 (4.53%) Analytical Skills
6 13 (4.21%) Enterprise Storage
6 13 (4.21%) iPhone
7 12 (3.88%) Video Conferencing
8 8 (2.59%) Computer Science
9 6 (1.94%) Handset
10 5 (1.62%) iPad
11 4 (1.29%) CCTV
12 3 (0.97%) User Experience
13 2 (0.65%) Hedge funds
13 2 (0.65%) N-Tier
14 1 (0.32%) Client/Server
14 1 (0.32%) Foreign Exchange (FX)
14 1 (0.32%) iSeries
14 1 (0.32%) Life Science
Operating Systems
1 248 (80.26%) Windows
2 126 (40.78%) Windows 7
3 111 (35.92%) Windows Server
4 95 (30.74%) Windows 10
5 66 (21.36%) Windows Server 2008
6 52 (16.83%) Windows 8
7 41 (13.27%) Mac OS X
8 29 (9.39%) Windows Server 2012
9 13 (4.21%) Windows Server 2003
10 11 (3.56%) Android
11 9 (2.91%) Linux
12 7 (2.27%) Mac OS
13 6 (1.94%) Ubuntu
14 5 (1.62%) CentOS
14 5 (1.62%) Red Hat Enterprise Linux
14 5 (1.62%) Windows XP
15 3 (0.97%) Apple iOS
15 3 (0.97%) Windows Mobile
16 1 (0.32%) Windows 2000 Server
16 1 (0.32%) Windows Phone
Processes & Methodologies
1 105 (33.98%) ITIL
2 31 (10.03%) Problem Management
3 21 (6.80%) Service Delivery
4 16 (5.18%) Investment Management
5 13 (4.21%) Asset Management
5 13 (4.21%) Process Improvement
6 12 (3.88%) Mobile Device Management
7 11 (3.56%) Document Management
8 9 (2.91%) Time Management
9 8 (2.59%) Break/Fix
9 8 (2.59%) CRM
9 8 (2.59%) Software Licensing
10 7 (2.27%) Creative Problem-Solving
10 7 (2.27%) Fault Management
10 7 (2.27%) Information Security
10 7 (2.27%) Service Management
10 7 (2.27%) Software Deployment
11 6 (1.94%) Incident Management
11 6 (1.94%) Stakeholder Management
11 6 (1.94%) Wealth Management
Programming Languages
1 6 (1.94%) PowerShell
2 5 (1.62%) C
2 5 (1.62%) SQL
3 4 (1.29%) VB
4 2 (0.65%) Python
5 1 (0.32%) Java
5 1 (0.32%) VBScript
Qualifications
1 70 (22.65%) Microsoft Certification
2 22 (7.12%) MCP
3 21 (6.80%) Degree
3 21 (6.80%) MCSE
4 16 (5.18%) Security Cleared
5 13 (4.21%) ITIL Foundation Certificate
6 12 (3.88%) MCSA
7 11 (3.56%) MCDST
7 11 (3.56%) SC Cleared
8 7 (2.27%) Cisco Certification
9 6 (1.94%) ITIL Certification
10 5 (1.62%) CCNA
10 5 (1.62%) Computer Science Degree
10 5 (1.62%) DBS Check
11 4 (1.29%) A+ Certification
12 2 (0.65%) MCITP
13 1 (0.32%) ACSP
13 1 (0.32%) HNC
13 1 (0.32%) HND
Quality Assurance & Compliance
1 39 (12.62%) SLA
2 2 (0.65%) ISO 9001
2 2 (0.65%) ISO/IEC 20000
2 2 (0.65%) ISO/IEC 27001
System Software
1 192 (62.14%) Active Directory
2 62 (20.06%) VMware Infrastructure
3 23 (7.44%) Hyper-V
4 10 (3.24%) XenApp
5 8 (2.59%) vSphere
6 7 (2.27%) Terminal Services
6 7 (2.27%) Virtual Desktop
7 5 (1.62%) BitLocker
7 5 (1.62%) VMware ESXi
7 5 (1.62%) VMware Workstation
8 3 (0.97%) Citrix Presentation Server
8 3 (0.97%) Virtual Servers
9 2 (0.65%) XenDesktop
Systems Management
1 38 (12.30%) SCCM
2 6 (1.94%) Backup Exec
3 5 (1.62%) vCenter Server
4 3 (0.97%) WSUS
5 1 (0.32%) MaaS360
Vendors
1 193 (62.46%) Microsoft
2 78 (25.24%) VMware
3 74 (23.95%) Citrix
4 46 (14.89%) Apple
5 32 (10.36%) Cisco
6 20 (6.47%) iManage
7 19 (6.15%) Dell
8 16 (5.18%) Adobe
9 15 (4.85%) NetApp
10 14 (4.53%) HP
11 13 (4.21%) EqualLogic
11 13 (4.21%) MobileIron
12 10 (3.24%) Reuters
13 9 (2.91%) Sophos
14 7 (2.27%) Bloomberg
14 7 (2.27%) Google
15 6 (1.94%) Interwoven
16 5 (1.62%) FactSet
16 5 (1.62%) Mitel
16 5 (1.62%) Red Hat