Period
to 22 November 2017

The median annual salary for a Desktop Support Analyst was £28,000 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Analyst
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 903 848 873
Rank change year-on-year -55 +25 -17
Permanent jobs requiring a Desktop Support Analyst 282 388 448
As % of all permanent IT jobs advertised in the UK 0.16% 0.20% 0.21%
As % of the Job Titles category 0.16% 0.21% 0.22%
Number of salaries quoted 248 359 384
UK median annual salary £28,000 £27,000 £29,250
Median salary % change year-on-year +3.70% -7.69% +6.21%
10th Percentile £21,000 £19,750 £21,250
90th Percentile £42,500 £40,000 £42,000
UK excluding London median annual salary £25,000 £25,000 £25,500
% change year-on-year - -1.96% +2.93%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst.

Salary trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Analyst over the 6 months to 22 November 2017.

Salary histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -77 273 £28,000 +1.82% 13
London -23 144 £31,500 +5.00% 4
UK excluding London -34 139 £25,000 - 9
South East -17 49 £27,500 +10.00% 4
East of England +31 27 £27,500 +12.24% 1
Midlands +35 22 £22,750 -15.74% 1
South West -2 18 £23,000 +6.98% 2
West Midlands +13 17 £21,000 -23.64% 1
North of England -28 16 £25,500 -8.11% 1
Yorkshire +2 10 £27,500 -1.79% 1
Scotland -7 7 - -
North West -22 6 £23,500 -18.26%
East Midlands +34 5 £26,000 +4.00%

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support Analyst in the job title.

1 231 (81.91%) Windows
2 180 (63.83%) Active Directory
3 174 (61.70%) Microsoft
4 136 (48.23%) Microsoft Office
5 127 (45.04%) Windows 7
6 118 (41.84%) Office 365
7 106 (37.59%) Windows 10
8 94 (33.33%) Windows Server
9 91 (32.27%) ITIL
10 71 (25.18%) MS Exchange
11 68 (24.11%) VMware
12 67 (23.76%) Microsoft Certification
13 63 (22.34%) Citrix
14 61 (21.63%) VMware Infrastructure
15 59 (20.92%) Windows Server 2008
16 58 (20.57%) Windows 8
17 50 (17.73%) Finance
18 41 (14.54%) SCCM
19 40 (14.18%) Exchange Server 2010
20 37 (13.12%) TCP/IP
21 36 (12.77%) Mac OS X
21 36 (12.77%) Apple
22 34 (12.06%) Windows Server 2012
23 33 (11.70%) Exchange Server 2013
24 31 (10.99%) DHCP
25 30 (10.64%) LAN
25 30 (10.64%) DNS
26 28 (9.93%) Degree
26 28 (9.93%) Banking
27 25 (8.87%) Firewall

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (25.18%) MS Exchange
2 40 (14.18%) Exchange Server 2010
3 33 (11.70%) Exchange Server 2013
4 8 (2.84%) Skype for Business
5 7 (2.48%) Blackberry Enterprise Server
6 6 (2.13%) Exchange Server 2007
7 5 (1.77%) SharePoint
8 2 (0.71%) Exchange Server 2003
8 2 (0.71%) IBM Domino
8 2 (0.71%) IBM Notes
9 1 (0.35%) SharePoint 2010
9 1 (0.35%) SharePoint Server
Applications
1 136 (48.23%) Microsoft Office
2 10 (3.55%) Microsoft Excel
3 5 (1.77%) Microsoft PowerPoint
4 2 (0.71%) AutoCAD
4 2 (0.71%) Revit
5 1 (0.35%) Adobe Creative Suite
Business Applications
1 1 (0.35%) Dynamics CRM
1 1 (0.35%) Eikon
1 1 (0.35%) Visualfiles
Cloud Services
1 118 (41.84%) Office 365
2 17 (6.03%) Microsoft Azure
3 6 (2.13%) Amazon AWS
3 6 (2.13%) Cloud Computing
4 3 (1.06%) OneDrive
5 2 (0.71%) Mimecast
Communications & Networking
1 37 (13.12%) TCP/IP
2 31 (10.99%) DHCP
3 30 (10.64%) DNS
3 30 (10.64%) LAN
4 25 (8.87%) Firewall
5 20 (7.09%) WAN
6 17 (6.03%) VPN
7 16 (5.67%) Remote Desktop
8 10 (3.55%) VoIP
9 8 (2.84%) Wireless
10 7 (2.48%) Skype
11 6 (2.13%) Internet
12 5 (1.77%) FirePass
12 5 (1.77%) NAS
13 4 (1.42%) Wi-Fi
14 3 (1.06%) IP Telephony
14 3 (1.06%) VLAN
15 2 (0.71%) Cisco IOS
15 2 (0.71%) Ethernet
15 2 (0.71%) PBX
Database & Business Intelligence
1 7 (2.48%) SQL Server
Development Applications
1 3 (1.06%) InstallShield
1 3 (1.06%) MSI
2 2 (0.71%) FrontPage
3 1 (0.35%) JIRA
General
1 50 (17.73%) Finance
2 28 (9.93%) Banking
3 15 (5.32%) Law
4 14 (4.96%) Legal
5 12 (4.26%) International Banking
5 12 (4.26%) Retail
6 10 (3.55%) Manufacturing
7 8 (2.84%) Investment Banking
8 5 (1.77%) Back Office
8 5 (1.77%) Italian Language
9 2 (0.71%) Multimedia
9 2 (0.71%) Publishing
9 2 (0.71%) Telecoms
10 1 (0.35%) Advertising
10 1 (0.35%) Front Office
10 1 (0.35%) German Language
10 1 (0.35%) Marketing
10 1 (0.35%) Private Banking
10 1 (0.35%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.71%) HTML
2 1 (0.35%) COM
Miscellaneous
1 22 (7.80%) Smartphone
2 20 (7.09%) Blackberry
3 18 (6.38%) Management Information System
4 13 (4.61%) Enterprise Storage
4 13 (4.61%) Video Conferencing
5 12 (4.26%) Driving Licence
5 12 (4.26%) iPhone
6 10 (3.55%) Analytical Skills
6 10 (3.55%) Data Centre
7 7 (2.48%) Computer Science
7 7 (2.48%) Handset
8 6 (2.13%) iPad
9 4 (1.42%) CCTV
10 3 (1.06%) BYOD
10 3 (1.06%) User Experience
11 2 (0.71%) Hedge funds
11 2 (0.71%) N-Tier
12 1 (0.35%) IVR
12 1 (0.35%) NHS
12 1 (0.35%) Replication
Operating Systems
1 231 (81.91%) Windows
2 127 (45.04%) Windows 7
3 106 (37.59%) Windows 10
4 94 (33.33%) Windows Server
5 59 (20.92%) Windows Server 2008
6 58 (20.57%) Windows 8
7 36 (12.77%) Mac OS X
8 34 (12.06%) Windows Server 2012
9 23 (8.16%) Android
10 12 (4.26%) Mac OS
11 10 (3.55%) Linux
11 10 (3.55%) Windows Server 2003
12 7 (2.48%) Apple iOS
12 7 (2.48%) Ubuntu
13 6 (2.13%) CentOS
13 6 (2.13%) Red Hat Enterprise Linux
14 2 (0.71%) Windows Mobile
14 2 (0.71%) Windows XP
15 1 (0.35%) Debian
15 1 (0.35%) Windows 2000 Server
Processes & Methodologies
1 91 (32.27%) ITIL
2 23 (8.16%) Problem Management
3 17 (6.03%) Service Delivery
4 13 (4.61%) Process Improvement
5 12 (4.26%) Investment Management
6 11 (3.90%) Asset Management
6 11 (3.90%) Software Deployment
7 9 (3.19%) Application Packaging
7 9 (3.19%) Incident Management
7 9 (3.19%) ITIL V3
7 9 (3.19%) Mobile Device Management
7 9 (3.19%) Service Management
8 8 (2.84%) Software Licensing
9 7 (2.48%) CRM
10 6 (2.13%) Change Management
10 6 (2.13%) Creative Problem-Solving
10 6 (2.13%) Information Security
10 6 (2.13%) Mentoring
10 6 (2.13%) Proactive Management
11 5 (1.77%) Patch Management
Programming Languages
1 10 (3.55%) PowerShell
1 10 (3.55%) SQL
2 3 (1.06%) C
2 3 (1.06%) VBScript
3 1 (0.35%) Java
3 1 (0.35%) VB
Qualifications
1 67 (23.76%) Microsoft Certification
2 28 (9.93%) Degree
3 24 (8.51%) MCSE
4 17 (6.03%) MCSA
5 12 (4.26%) MCP
6 10 (3.55%) MCDST
7 8 (2.84%) Security Cleared
8 7 (2.48%) Cisco Certification
9 6 (2.13%) CCNA
10 5 (1.77%) ITIL Foundation Certificate
11 4 (1.42%) A+ Certification
11 4 (1.42%) DBS Check
12 3 (1.06%) SC Cleared
13 2 (0.71%) Computer Science Degree
13 2 (0.71%) ITIL Certification
13 2 (0.71%) MCITP
14 1 (0.35%) MCTS
14 1 (0.35%) MOS
Quality Assurance & Compliance
1 22 (7.80%) SLA
2 1 (0.35%) QA
System Software
1 180 (63.83%) Active Directory
2 61 (21.63%) VMware Infrastructure
3 22 (7.80%) Hyper-V
4 9 (3.19%) Terminal Services
4 9 (3.19%) vSphere
5 7 (2.48%) VMware Workstation
6 6 (2.13%) VMware ESXi
7 4 (1.42%) Virtual Desktop
7 4 (1.42%) XenApp
8 3 (1.06%) Microsoft App-V
8 3 (1.06%) Virtual Servers
8 3 (1.06%) XenDesktop
9 2 (0.71%) BitLocker
Systems Management
1 41 (14.54%) SCCM
2 10 (3.55%) Norton AntiVirus
3 6 (2.13%) vCenter Server
4 5 (1.77%) Symantec Endpoint Protection
5 2 (0.71%) WSUS
6 1 (0.35%) SafeCom
Vendors
1 174 (61.70%) Microsoft
2 68 (24.11%) VMware
3 63 (22.34%) Citrix
4 36 (12.77%) Apple
5 21 (7.45%) Cisco
6 16 (5.67%) Dell
7 14 (4.96%) EqualLogic
8 13 (4.61%) NetApp
9 12 (4.26%) Reuters
9 12 (4.26%) Sophos
10 10 (3.55%) Symantec
11 7 (2.48%) Altiris
11 7 (2.48%) FactSet
12 6 (2.13%) Adobe
12 6 (2.13%) Bloomberg
12 6 (2.13%) iManage
12 6 (2.13%) Red Hat
13 5 (1.77%) HP
14 4 (1.42%) Mitel
15 3 (1.06%) AppSense