The median annual salary for a Desktop Support Analyst was £27,500 in advertised job vacancies during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Desktop Support Analyst
UK
Rank 764 724 672
Rank change year-on-year -40 -52  
Permanent jobs requiring a Desktop Support Analyst 96 233 303
As % of all permanent IT jobs advertised in the UK 0.11% 0.23% 0.28%
As % of the Job Titles category 0.12% 0.23% 0.29%
Number of salaries quoted 91 201 262
Median salary £27,500 £28,500 £29,000
Median salary % change year-on-year -3.50% -1.72%  
90% offered a salary of more than £22,500 £21,500 £21,500
10% offered a salary of more than £37,250 £37,500 £47,550
UK excluding London median salary £25,000 £26,000 £25,000
% change year-on-year -3.84% +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80799 99610 102835
As % of all permanent IT job vacancies advertised in the UK 96.25% 96.36% 96.62%
Number of salaries quoted 67025 83372 83971
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Desktop Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Desktop Support Analyst in the job title.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst.

Salary trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Analyst over the 3 months to 26 March 2017.

Salary histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 88 £28,500 -1.72% 14
London +25 55 £29,500 -7.81% 6
South East +3 17 £25,000 -9.09% 2
City of London +30 7 £35,000 - 1
Surrey +14 6 £25,625 -6.81% 1
South West +25 5 £30,000 -20.00%
West Midlands +36 3 £28,500 +26.66% 2
Scotland +26 3 £27,500 +15.78% 1
West Yorkshire +25 3 £17,500 -28.57% 1
Kent +13 3 £25,000 -13.79%
Yorkshire +11 3 £17,500 -30.00% 2
Edinburgh +4 3 £27,500 +14.58%
Hampshire +30 2 £32,500 +22.64%
Berkshire +28 2 £25,500 -12.06%
Gloucestershire +8 2 £23,250 -38.00%
Crawley +8 2 £22,500 -
Wakefield +7 2 £17,500 -27.08% 1
Redhill +6 2 £26,500 -11.66%
West Sussex +6 2 £22,500 -43.75%
East Midlands +5 2 £28,500 +26.66% 1
Oxfordshire +2 2 £27,500 +10.00% 1
North West -19 2 £21,000 -10.63%
Manchester -21 2 £21,000 -10.63%
Portsmouth - 2 £32,500 -
Swindon - 2 £30,000 -
County Antrim - 2 £23,500 - 1
Belfast - 2 £23,500 - 1
Cheltenham - 2 £23,250 -
Northamptonshire - 2 £28,500 - 1
Wigan - 2 £21,000 -

Desktop Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 March 2017, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support Analyst in the job title.

1 230 (86.47%) Windows
2 161 (60.53%) Microsoft
3 148 (55.64%) Active Directory
4 128 (48.12%) MS Office
5 124 (46.62%) Windows 7
6 87 (32.71%) MS Excel
7 78 (29.32%) Windows 10
8 67 (25.19%) Windows Server
8 67 (25.19%) ITIL
9 57 (21.43%) Office 365
10 56 (21.05%) Windows Server 2008
11 52 (19.55%) MS Exchange
12 50 (18.80%) Finance
13 49 (18.42%) Microsoft Certification
14 46 (17.29%) Citrix
15 45 (16.92%) TCP/IP
15 45 (16.92%) Windows 8
16 44 (16.54%) Apple
17 40 (15.04%) Windows Server 2012
18 34 (12.78%) VMware
18 34 (12.78%) MCP
19 31 (11.65%) MCSE
20 30 (11.28%) Windows XP
21 29 (10.90%) Mac OS X
21 29 (10.90%) Android
21 29 (10.90%) SCCM
22 28 (10.53%) Smartphone
23 27 (10.15%) Legal
23 27 (10.15%) DHCP
24 26 (9.77%) Law

Desktop Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (19.55%) MS Exchange
2 17 (6.39%) Exchange Server 2013
3 14 (5.26%) Exchange Server 2010
4 12 (4.51%) Exchange Server 2007
5 9 (3.38%) SharePoint
6 8 (3.01%) Blackberry Enterprise Server
7 6 (2.26%) IBM Domino
8 3 (1.13%) Skype for Business
9 2 (0.75%) IIS
10 1 (0.38%) Apache
10 1 (0.38%) Exchange Server 2003
Applications
1 128 (48.12%) MS Office
2 87 (32.71%) MS Excel
3 12 (4.51%) MS PowerPoint
4 2 (0.75%) Mozilla Thunderbird
Cloud Services
1 57 (21.43%) Office 365
2 5 (1.88%) Dropbox
3 4 (1.50%) Microsoft Azure
4 2 (0.75%) Mimecast
5 1 (0.38%) Adobe Creative Cloud
5 1 (0.38%) G Suite
Communications & Networking
1 45 (16.92%) TCP/IP
2 27 (10.15%) DHCP
3 24 (9.02%) DNS
4 23 (8.65%) LAN
5 21 (7.89%) VPN
6 16 (6.02%) WAN
7 15 (5.64%) Firewall
7 15 (5.64%) Wireless
8 13 (4.89%) VoIP
9 7 (2.63%) Internet
10 6 (2.26%) Skype
11 5 (1.88%) PBX
12 4 (1.50%) Remote Desktop
12 4 (1.50%) SAN
12 4 (1.50%) VLAN
12 4 (1.50%) WLAN
13 3 (1.13%) Cisco IOS
13 3 (1.13%) Intranet
13 3 (1.13%) IP Telephony
13 3 (1.13%) Wi-Fi
Database & Business Intelligence
1 22 (8.27%) SQL Server
2 8 (3.01%) SQL Server 2005
2 8 (3.01%) SQL Server 2008
3 7 (2.63%) SQL Server 2012
4 5 (1.88%) SQL Server Integration Services
4 5 (1.88%) SQL Server Reporting Services
5 2 (0.75%) Oracle Database
5 2 (0.75%) Oracle Database 11g
6 1 (0.38%) MySQL
Development Applications
1 3 (1.13%) MSI
2 2 (0.75%) FrontPage
2 2 (0.75%) JIRA
General
1 50 (18.80%) Finance
2 27 (10.15%) Legal
3 26 (9.77%) Law
4 10 (3.76%) Advertising
5 8 (3.01%) Banking
6 3 (1.13%) Automotive
6 3 (1.13%) Investment Banking
7 2 (0.75%) Manufacturing
7 2 (0.75%) Multimedia
7 2 (0.75%) Publishing
8 1 (0.38%) Financial Institution
8 1 (0.38%) International Banking
8 1 (0.38%) Marketing
8 1 (0.38%) Retail
8 1 (0.38%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.13%) HTML
2 2 (0.75%) XML
2 2 (0.75%) XMPP
Miscellaneous
1 28 (10.53%) Smartphone
2 19 (7.14%) Blackberry
3 15 (5.64%) Management Information System
4 13 (4.89%) iPhone
5 12 (4.51%) Analytical Skills
5 12 (4.51%) BYOD
5 12 (4.51%) Hedge funds
5 12 (4.51%) iPad
6 10 (3.76%) Video Conferencing
7 6 (2.26%) Client/Server
8 5 (1.88%) Computer Science
8 5 (1.88%) Driving Licence
8 5 (1.88%) Fat Client
8 5 (1.88%) Thin Client
8 5 (1.88%) User Experience
9 4 (1.50%) Biotechnology
9 4 (1.50%) Data Centre
10 3 (1.13%) Fintech
10 3 (1.13%) Mobile Computing
11 2 (0.75%) Derivative
Operating Systems
1 230 (86.47%) Windows
2 124 (46.62%) Windows 7
3 78 (29.32%) Windows 10
4 67 (25.19%) Windows Server
5 56 (21.05%) Windows Server 2008
6 45 (16.92%) Windows 8
7 40 (15.04%) Windows Server 2012
8 30 (11.28%) Windows XP
9 29 (10.90%) Android
9 29 (10.90%) Mac OS X
10 21 (7.89%) Windows Server 2003
11 15 (5.64%) Linux
12 10 (3.76%) Apple iOS
13 5 (1.88%) Mac OS
13 5 (1.88%) Windows Vista
14 4 (1.50%) Red Hat Enterprise Linux
15 2 (0.75%) Unix
15 2 (0.75%) Windows Phone
Processes & Methodologies
1 67 (25.19%) ITIL
2 25 (9.40%) Service Management
3 20 (7.52%) Incident Management
4 16 (6.02%) Root Cause Analysis
5 15 (5.64%) ITIL V3
6 14 (5.26%) Asset Management
7 12 (4.51%) Continuous Improvement
7 12 (4.51%) Disaster Recovery
7 12 (4.51%) Service Delivery
8 11 (4.14%) CRM
9 10 (3.76%) Problem Management
10 8 (3.01%) Analytics
10 8 (3.01%) B2B
11 7 (2.63%) Trend Analysis
12 6 (2.26%) Application Packaging
12 6 (2.26%) Investment Management
12 6 (2.26%) Mathematics
12 6 (2.26%) Time Management
13 5 (1.88%) Change Management
13 5 (1.88%) Data Analysis
Programming Languages
1 18 (6.77%) SQL
2 6 (2.26%) PowerShell
3 3 (1.13%) C
4 2 (0.75%) Python
4 2 (0.75%) R
4 2 (0.75%) Shell Script
5 1 (0.38%) C#
5 1 (0.38%) Java
5 1 (0.38%) PHP
5 1 (0.38%) PL/SQL
Qualifications
1 49 (18.42%) Microsoft Certification
2 34 (12.78%) MCP
3 31 (11.65%) MCSE
4 10 (3.76%) ITIL Certification
5 8 (3.01%) Degree
5 8 (3.01%) Security Cleared
6 7 (2.63%) MCDST
6 7 (2.63%) MCITP
7 6 (2.26%) IBM Certification
7 6 (2.26%) MCSA
7 6 (2.26%) SC Cleared
8 5 (1.88%) CCNA
8 5 (1.88%) Cisco Certification
9 4 (1.50%) MOS
10 3 (1.13%) A+ Certification
10 3 (1.13%) DBS Check
10 3 (1.13%) ITIL Foundation Certificate
11 2 (0.75%) CEH
11 2 (0.75%) HND
12 1 (0.38%) CISSP
Quality Assurance & Compliance
1 14 (5.26%) SLA
2 5 (1.88%) ISO/IEC 27001
3 1 (0.38%) ISO 9001
3 1 (0.38%) QA
System Software
1 148 (55.64%) Active Directory
2 20 (7.52%) VMware Infrastructure
3 16 (6.02%) XenApp
4 11 (4.14%) XenDesktop
5 9 (3.38%) Hyper-V
6 6 (2.26%) vSphere
7 4 (1.50%) Virtual Desktop
8 3 (1.13%) Microsoft App-V
8 3 (1.13%) Terminal Services
9 2 (0.75%) Virtual Machines
9 2 (0.75%) VMware ESXi
10 1 (0.38%) VMware Workstation
Systems Management
1 29 (10.90%) SCCM
2 8 (3.01%) Norton AntiVirus
3 5 (1.88%) ZENworks
4 4 (1.50%) Backup Exec
4 4 (1.50%) DameWare
4 4 (1.50%) McAfee ePO
4 4 (1.50%) Symantec Endpoint Protection
4 4 (1.50%) XenMobile
5 2 (0.75%) Cisco CUCM
5 2 (0.75%) SCOM
5 2 (0.75%) ServiceCenter
6 1 (0.38%) AirWatch
6 1 (0.38%) FortiGate
6 1 (0.38%) HP Data Protector
6 1 (0.38%) ThinApp
6 1 (0.38%) WSUS
Vendors
1 161 (60.53%) Microsoft
2 46 (17.29%) Citrix
3 44 (16.54%) Apple
4 34 (12.78%) VMware
5 20 (7.52%) Cisco
6 16 (6.02%) HP
7 13 (4.89%) Avaya
8 9 (3.38%) Bloomberg
9 8 (3.01%) Mitel
9 8 (3.01%) Reuters
9 8 (3.01%) Sophos
9 8 (3.01%) Symantec
10 6 (2.26%) IBM
11 5 (1.88%) Intel Security
12 4 (1.50%) Altiris
12 4 (1.50%) AppSense
12 4 (1.50%) FactSet
12 4 (1.50%) Red Hat
12 4 (1.50%) Veeam
13 3 (1.13%) iManage
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