Period
to 20 April 2018

The median annual salary for a Desktop Support Analyst was £28,500 in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Analyst
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 920 928 848
Rank change year-on-year +8 -80 -47
Permanent jobs requiring a Desktop Support Analyst 286 243 460
As % of all permanent IT jobs advertised in the UK 0.16% 0.14% 0.22%
As % of the Job Titles category 0.17% 0.15% 0.23%
Number of salaries quoted 247 213 393
UK median annual salary £28,500 £28,500 £27,500
Median salary % change year-on-year - +3.64% -5.17%
10th Percentile £21,700 £21,250 £20,000
90th Percentile £40,400 £38,750 £40,000
UK excluding London median annual salary £26,500 £25,000 £25,250
% change year-on-year +6.00% -0.99% +1.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171,222 166,598 197,717
% of permanent IT jobs with a recognized job title 96.46% 96.55% 96.61%
Number of salaries quoted 140,041 138,371 165,893
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst.

Salary trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Analyst over the 6 months to 20 April 2018.

Salary histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 267 £28,000 -2.61% 31
UK excluding London +29 144 £26,500 +6.00% 18
London -18 141 £32,500 +8.33% 13
South East +11 59 £26,250 +5.00% 9
Midlands +8 22 £27,500 -0.90% 5
East of England +15 18 £27,000 +24.14% 2
South West -6 17 £23,000 -4.17% 1
Scotland -32 15 £29,000 +5.45%
West Midlands -3 12 £28,000 +3.70% 3
North of England +1 11 £24,000 +4.35% 1
East Midlands +6 10 £25,250 -11.40% 2
North West -8 8 £24,500 -3.92%
Yorkshire +23 3 £19,000 -10.59%
Wales +2 1 £29,750 +32.22%
Channel Islands - 1 £35,000 -

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support Analyst in the job title.

1 226 (79.02%) Windows
2 164 (57.34%) Active Directory
3 160 (55.94%) Microsoft
4 128 (44.76%) Microsoft Office
5 102 (35.66%) Windows 7
5 102 (35.66%) Office 365
6 86 (30.07%) ITIL
7 85 (29.72%) Windows 10
8 81 (28.32%) Windows Server
9 64 (22.38%) MS Exchange
10 61 (21.33%) Finance
11 52 (18.18%) Citrix
12 47 (16.43%) Problem-Solving
13 43 (15.03%) SLA
14 41 (14.34%) SCCM
14 41 (14.34%) Cisco
14 41 (14.34%) Microsoft Certification
14 41 (14.34%) VMware
15 38 (13.29%) Windows Server 2008
16 31 (10.84%) VPN
16 31 (10.84%) Apple
16 31 (10.84%) Driving Licence
17 28 (9.79%) LAN
18 27 (9.44%) Law
18 27 (9.44%) Legal
19 26 (9.09%) Security Cleared
20 25 (8.74%) Firewall
20 25 (8.74%) Microsoft Excel
20 25 (8.74%) TCP/IP
21 23 (8.04%) Microsoft PowerPoint

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (22.38%) MS Exchange
2 23 (8.04%) Exchange Server 2010
3 18 (6.29%) Exchange Server 2013
4 16 (5.59%) Skype for Business
5 15 (5.24%) SharePoint
6 8 (2.80%) Blackberry Enterprise Server
7 3 (1.05%) Exchange Server 2007
8 1 (0.35%) Exchange Server 2003
8 1 (0.35%) IBM Notes
Applications
1 128 (44.76%) Microsoft Office
2 25 (8.74%) Microsoft Excel
3 23 (8.04%) Microsoft PowerPoint
Business Applications
1 4 (1.40%) Carpe Diem
1 4 (1.40%) Elite 3E
2 2 (0.70%) Dynamics CRM
2 2 (0.70%) Remedy ITSM
Cloud Services
1 102 (35.66%) Office 365
2 13 (4.55%) Microsoft Azure
3 7 (2.45%) Mimecast
4 6 (2.10%) OneDrive
4 6 (2.10%) Slack
5 2 (0.70%) Adobe Creative Cloud
5 2 (0.70%) SaaS
6 1 (0.35%) Google Cloud Platform
Communications & Networking
1 31 (10.84%) VPN
2 28 (9.79%) LAN
3 25 (8.74%) Firewall
3 25 (8.74%) TCP/IP
4 22 (7.69%) Skype
5 18 (6.29%) DNS
5 18 (6.29%) WAN
6 17 (5.94%) DHCP
7 10 (3.50%) Cisco IOS
7 10 (3.50%) Internet
8 7 (2.45%) Wireless
9 5 (1.75%) Remote Desktop
9 5 (1.75%) VLAN
9 5 (1.75%) VoIP
9 5 (1.75%) Wi-Fi
10 4 (1.40%) 4G
11 3 (1.05%) ADSL
11 3 (1.05%) FTP
11 3 (1.05%) IP Telephony
11 3 (1.05%) SSL
Database & Business Intelligence
1 12 (4.20%) SQL Server
2 1 (0.35%) SQL Server 2008
Development Applications
1 8 (2.80%) FrontPage
General
1 61 (21.33%) Finance
2 27 (9.44%) Law
2 27 (9.44%) Legal
3 14 (4.90%) Banking
4 8 (2.80%) Manufacturing
4 8 (2.80%) Multimedia
5 7 (2.45%) International Banking
5 7 (2.45%) Retail
6 5 (1.75%) Back Office
6 5 (1.75%) Telecoms
7 4 (1.40%) Investment Banking
7 4 (1.40%) Publishing
8 2 (0.70%) Advertising
9 1 (0.35%) Financial Institution
9 1 (0.35%) Front Office
9 1 (0.35%) Marketing
9 1 (0.35%) Private Banking
Libraries, Frameworks & Software Standards
1 9 (3.15%) HTML
2 2 (0.70%) XMPP
3 1 (0.35%) COM
3 1 (0.35%) Software Packaging
Miscellaneous
1 31 (10.84%) Driving Licence
2 23 (8.04%) Smartphone
3 17 (5.94%) Blackberry
3 17 (5.94%) Self-Motivation
4 15 (5.24%) Data Centre
4 15 (5.24%) Video Conferencing
5 13 (4.55%) Analytical Skills
6 12 (4.20%) iPhone
7 5 (1.75%) Management Information System
8 4 (1.40%) CCTV
8 4 (1.40%) Computer Science
9 2 (0.70%) N-Tier
10 1 (0.35%) Client/Server
10 1 (0.35%) Foreign Exchange (FX)
10 1 (0.35%) Hedge funds
10 1 (0.35%) iPad
10 1 (0.35%) iSeries
10 1 (0.35%) Life Science
Operating Systems
1 226 (79.02%) Windows
2 102 (35.66%) Windows 7
3 85 (29.72%) Windows 10
4 81 (28.32%) Windows Server
5 38 (13.29%) Windows Server 2008
6 22 (7.69%) Windows 8
7 21 (7.34%) Windows Server 2012
8 16 (5.59%) Mac OS X
9 13 (4.55%) Linux
9 13 (4.55%) Windows Server 2003
10 12 (4.20%) Android
11 10 (3.50%) Windows XP
12 8 (2.80%) Apple iOS
13 5 (1.75%) Mac OS
14 2 (0.70%) CentOS
14 2 (0.70%) SUSE
14 2 (0.70%) Windows Mobile
15 1 (0.35%) Unix
Processes & Methodologies
1 86 (30.07%) ITIL
2 47 (16.43%) Problem-Solving
3 20 (6.99%) Service Delivery
4 18 (6.29%) Break/Fix
5 17 (5.94%) Asset Management
6 16 (5.59%) Mobile Device Management
7 14 (4.90%) Service Management
8 13 (4.55%) Problem Management
9 12 (4.20%) Document Management
10 11 (3.85%) Investment Management
10 11 (3.85%) ITSM
11 9 (3.15%) Time Management
12 8 (2.80%) Information Security
13 7 (2.45%) Fault Management
13 7 (2.45%) Wealth Management
14 6 (2.10%) ITIL V3
15 5 (1.75%) Creative Problem-Solving
15 5 (1.75%) Cybersecurity
15 5 (1.75%) Kalman Filter
15 5 (1.75%) Software Licensing
Programming Languages
1 10 (3.50%) PowerShell
2 8 (2.80%) SQL
3 7 (2.45%) C
4 3 (1.05%) VB
5 2 (0.70%) Python
6 1 (0.35%) VBScript
Qualifications
1 41 (14.34%) Microsoft Certification
2 26 (9.09%) Security Cleared
3 22 (7.69%) SC Cleared
4 21 (7.34%) MCP
5 17 (5.94%) Degree
6 13 (4.55%) ITIL Foundation Certificate
6 13 (4.55%) MCSE
7 8 (2.80%) Cisco Certification
7 8 (2.80%) ITIL Certification
7 8 (2.80%) MCSA
8 7 (2.45%) CCNA
9 6 (2.10%) MCDST
10 4 (1.40%) A+ Certification
10 4 (1.40%) Computer Science Degree
10 4 (1.40%) DBS Check
11 3 (1.05%) MCITP
12 1 (0.35%) ACSP
12 1 (0.35%) HNC
12 1 (0.35%) HND
Quality Assurance & Compliance
1 43 (15.03%) SLA
2 2 (0.70%) ISO 9001
2 2 (0.70%) ISO/IEC 20000
2 2 (0.70%) ISO/IEC 27001
System Software
1 164 (57.34%) Active Directory
2 22 (7.69%) VMware Infrastructure
3 12 (4.20%) Virtual Desktop
3 12 (4.20%) XenApp
4 6 (2.10%) Hyper-V
5 5 (1.75%) vSphere
6 4 (1.40%) BitLocker
6 4 (1.40%) XenDesktop
7 3 (1.05%) Citrix Presentation Server
7 3 (1.05%) VMware Workstation
8 1 (0.35%) Terminal Services
8 1 (0.35%) Virtual Servers
Systems Management
1 41 (14.34%) SCCM
2 10 (3.50%) Backup Exec
3 4 (1.40%) DameWare
4 3 (1.05%) Norton AntiVirus
5 2 (0.70%) AirWatch
5 2 (0.70%) WSUS
6 1 (0.35%) Cisco CUCM
6 1 (0.35%) MaaS360
6 1 (0.35%) Single Sign-On
6 1 (0.35%) Systems Management Server (SMS)
Vendors
1 160 (55.94%) Microsoft
2 52 (18.18%) Citrix
3 41 (14.34%) Cisco
3 41 (14.34%) VMware
4 31 (10.84%) Apple
5 20 (6.99%) iManage
6 17 (5.94%) HP
7 16 (5.59%) Dell
8 15 (5.24%) Adobe
9 13 (4.55%) MobileIron
10 12 (4.20%) Google
11 10 (3.50%) ServiceNow
12 8 (2.80%) Interwoven
13 6 (2.10%) Intel
14 5 (1.75%) Bloomberg
15 3 (1.05%) Avaya
15 3 (1.05%) Concur
15 3 (1.05%) Ivanti
15 3 (1.05%) Reuters
15 3 (1.05%) Symantec