The median annual salary for a Desktop Support Analyst was £27,500 in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Desktop Support Analyst
UK
Rank 768 731 662
Rank change year-on-year -37 -69  
Permanent jobs requiring a Desktop Support Analyst 99 234 298
As % of all permanent IT jobs advertised in the UK 0.12% 0.23% 0.28%
As % of the Job Titles category 0.12% 0.24% 0.29%
Number of salaries quoted 94 202 258
Median salary £27,500 £28,500 £29,000
Median salary % change year-on-year -3.50% -1.72%  
90% offered a salary of more than £22,500 £21,500 £21,500
10% offered a salary of more than £37,500 £37,500 £47,500
UK excluding London median salary £25,000 £26,000 £25,000
% change year-on-year -3.84% +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81759 99530 102645
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.36% 96.63%
Number of salaries quoted 67832 83314 83806
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Desktop Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Desktop Support Analyst in the job title.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst.

Salary trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Analyst over the 3 months to 25 March 2017.

Salary histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 91 £28,500 -1.72% 14
London +20 57 £29,500 -7.81% 6
South East +23 18 £25,750 -6.36% 2
City of London +34 7 £35,000 - 1
Surrey +12 6 £25,625 -6.81% 1
South West +19 5 £30,000 -20.00%
West Yorkshire +32 3 £17,500 -28.57% 1
West Midlands +28 3 £28,500 +26.66% 2
Yorkshire +23 3 £17,500 -30.00% 2
Scotland +19 3 £27,500 +15.78% 1
Kent +14 3 £25,000 -13.79%
Oxfordshire +2 3 £27,500 +10.00% 1
Edinburgh -3 3 £27,500 +14.58%
Berkshire +27 2 £25,500 -12.06%
Hampshire +20 2 £32,500 +22.64%
Crawley +8 2 £22,500 -
Wakefield +5 2 £17,500 -27.08% 1
East Midlands +5 2 £28,500 +26.66% 1
West Sussex +4 2 £22,500 -43.75%
Redhill +4 2 £26,500 -11.66%
Gloucestershire +2 2 £23,250 -38.00%
North West -17 2 £21,000 -10.63%
Manchester -21 2 £21,000 -10.63%
Wiltshire - 2 £30,000 -
Swindon - 2 £30,000 -
Northamptonshire - 2 £28,500 - 1
Belfast - 2 £23,500 - 1
Wigan - 2 £21,000 -
Cheltenham - 2 £23,250 -
Portsmouth - 2 £32,500 -

Desktop Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support Analyst in the job title.

1 235 (86.72%) Windows
2 163 (60.15%) Microsoft
3 150 (55.35%) Active Directory
4 130 (47.97%) MS Office
5 128 (47.23%) Windows 7
6 89 (32.84%) MS Excel
7 80 (29.52%) Windows 10
8 69 (25.46%) ITIL
9 67 (24.72%) Windows Server
10 58 (21.40%) Office 365
11 56 (20.66%) Windows Server 2008
12 52 (19.19%) MS Exchange
13 50 (18.45%) Finance
14 48 (17.71%) Microsoft Certification
15 47 (17.34%) Windows 8
16 46 (16.97%) Citrix
16 46 (16.97%) TCP/IP
17 45 (16.61%) Apple
18 40 (14.76%) Windows Server 2012
19 36 (13.28%) VMware
20 34 (12.55%) MCP
21 31 (11.44%) Windows XP
21 31 (11.44%) SCCM
22 30 (11.07%) MCSE
23 29 (10.70%) Smartphone
24 28 (10.33%) Android
24 28 (10.33%) Legal
24 28 (10.33%) Mac OS X
25 27 (9.96%) DHCP
25 27 (9.96%) Law

Desktop Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (19.19%) MS Exchange
2 17 (6.27%) Exchange Server 2013
3 14 (5.17%) Exchange Server 2010
4 12 (4.43%) Exchange Server 2007
5 9 (3.32%) SharePoint
6 8 (2.95%) Blackberry Enterprise Server
7 6 (2.21%) IBM Domino
8 3 (1.11%) Skype for Business
9 2 (0.74%) IIS
10 1 (0.37%) Apache
10 1 (0.37%) Exchange Server 2003
Applications
1 130 (47.97%) MS Office
2 89 (32.84%) MS Excel
3 12 (4.43%) MS PowerPoint
4 3 (1.11%) Mozilla Thunderbird
Cloud Services
1 58 (21.40%) Office 365
2 5 (1.85%) Dropbox
3 4 (1.48%) Microsoft Azure
4 2 (0.74%) Mimecast
5 1 (0.37%) Adobe Creative Cloud
5 1 (0.37%) G Suite
Communications & Networking
1 46 (16.97%) TCP/IP
2 27 (9.96%) DHCP
3 24 (8.86%) DNS
3 24 (8.86%) LAN
4 21 (7.75%) VPN
5 17 (6.27%) WAN
6 15 (5.54%) Firewall
6 15 (5.54%) Wireless
7 14 (5.17%) VoIP
8 8 (2.95%) Internet
9 6 (2.21%) Skype
10 5 (1.85%) PBX
10 5 (1.85%) Remote Desktop
11 4 (1.48%) SAN
11 4 (1.48%) VLAN
11 4 (1.48%) WLAN
12 3 (1.11%) Cisco IOS
12 3 (1.11%) Intranet
12 3 (1.11%) IP Telephony
12 3 (1.11%) Wi-Fi
Database & Business Intelligence
1 23 (8.49%) SQL Server
2 8 (2.95%) SQL Server 2005
2 8 (2.95%) SQL Server 2008
3 7 (2.58%) SQL Server 2012
4 5 (1.85%) SQL Server Integration Services
4 5 (1.85%) SQL Server Reporting Services
5 2 (0.74%) Oracle Database
5 2 (0.74%) Oracle Database 11g
6 1 (0.37%) MySQL
Development Applications
1 3 (1.11%) MSI
2 2 (0.74%) FrontPage
2 2 (0.74%) JIRA
General
1 50 (18.45%) Finance
2 28 (10.33%) Legal
3 27 (9.96%) Law
4 10 (3.69%) Advertising
5 9 (3.32%) Banking
6 3 (1.11%) Automotive
6 3 (1.11%) Investment Banking
7 2 (0.74%) Manufacturing
7 2 (0.74%) Multimedia
7 2 (0.74%) Publishing
8 1 (0.37%) Back Office
8 1 (0.37%) Financial Institution
8 1 (0.37%) International Banking
8 1 (0.37%) Marketing
8 1 (0.37%) Retail
8 1 (0.37%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.11%) HTML
2 2 (0.74%) XML
2 2 (0.74%) XMPP
Miscellaneous
1 29 (10.70%) Smartphone
2 20 (7.38%) Blackberry
3 15 (5.54%) Management Information System
4 13 (4.80%) BYOD
4 13 (4.80%) iPhone
5 12 (4.43%) Analytical Skills
5 12 (4.43%) Hedge funds
5 12 (4.43%) iPad
6 10 (3.69%) Video Conferencing
7 6 (2.21%) Client/Server
8 5 (1.85%) Computer Science
8 5 (1.85%) Driving Licence
8 5 (1.85%) Fat Client
8 5 (1.85%) Thin Client
8 5 (1.85%) User Experience
9 4 (1.48%) Biotechnology
9 4 (1.48%) Data Centre
10 3 (1.11%) Fintech
10 3 (1.11%) Mobile Computing
11 2 (0.74%) Derivative
Operating Systems
1 235 (86.72%) Windows
2 128 (47.23%) Windows 7
3 80 (29.52%) Windows 10
4 67 (24.72%) Windows Server
5 56 (20.66%) Windows Server 2008
6 47 (17.34%) Windows 8
7 40 (14.76%) Windows Server 2012
8 31 (11.44%) Windows XP
9 28 (10.33%) Android
9 28 (10.33%) Mac OS X
10 21 (7.75%) Windows Server 2003
11 16 (5.90%) Linux
12 10 (3.69%) Apple iOS
13 6 (2.21%) Windows Vista
14 5 (1.85%) Mac OS
15 4 (1.48%) Red Hat Enterprise Linux
16 2 (0.74%) Unix
16 2 (0.74%) Windows Phone
Processes & Methodologies
1 69 (25.46%) ITIL
2 26 (9.59%) Service Management
3 20 (7.38%) Incident Management
4 16 (5.90%) Root Cause Analysis
5 15 (5.54%) ITIL V3
6 14 (5.17%) Asset Management
7 12 (4.43%) Continuous Improvement
7 12 (4.43%) CRM
7 12 (4.43%) Disaster Recovery
7 12 (4.43%) Service Delivery
8 10 (3.69%) Problem Management
9 8 (2.95%) Analytics
9 8 (2.95%) B2B
10 7 (2.58%) Trend Analysis
11 6 (2.21%) Application Packaging
11 6 (2.21%) Investment Management
11 6 (2.21%) Mathematics
11 6 (2.21%) Time Management
12 5 (1.85%) Change Management
12 5 (1.85%) Data Analysis
Programming Languages
1 19 (7.01%) SQL
2 6 (2.21%) PowerShell
3 3 (1.11%) C
4 2 (0.74%) Python
4 2 (0.74%) R
4 2 (0.74%) Shell Script
5 1 (0.37%) C#
5 1 (0.37%) Java
5 1 (0.37%) PHP
5 1 (0.37%) PL/SQL
Qualifications
1 48 (17.71%) Microsoft Certification
2 34 (12.55%) MCP
3 30 (11.07%) MCSE
4 10 (3.69%) ITIL Certification
5 8 (2.95%) Degree
5 8 (2.95%) Security Cleared
6 7 (2.58%) MCDST
6 7 (2.58%) MCITP
7 6 (2.21%) IBM Certification
7 6 (2.21%) MCSA
7 6 (2.21%) SC Cleared
8 5 (1.85%) CCNA
8 5 (1.85%) Cisco Certification
9 4 (1.48%) MOS
10 3 (1.11%) A+ Certification
10 3 (1.11%) DBS Check
10 3 (1.11%) ITIL Foundation Certificate
11 2 (0.74%) CEH
11 2 (0.74%) HND
12 1 (0.37%) CISSP
Quality Assurance & Compliance
1 14 (5.17%) SLA
2 5 (1.85%) ISO/IEC 27001
3 1 (0.37%) ISO 9001
3 1 (0.37%) QA
System Software
1 150 (55.35%) Active Directory
2 21 (7.75%) VMware Infrastructure
3 16 (5.90%) XenApp
4 11 (4.06%) XenDesktop
5 9 (3.32%) Hyper-V
6 6 (2.21%) vSphere
7 4 (1.48%) Virtual Desktop
8 3 (1.11%) Microsoft App-V
8 3 (1.11%) Terminal Services
9 2 (0.74%) Virtual Machines
9 2 (0.74%) VMware ESXi
10 1 (0.37%) VMware Workstation
Systems Management
1 31 (11.44%) SCCM
2 8 (2.95%) Norton AntiVirus
3 6 (2.21%) ZENworks
4 4 (1.48%) Backup Exec
4 4 (1.48%) DameWare
4 4 (1.48%) McAfee ePO
4 4 (1.48%) Symantec Endpoint Protection
4 4 (1.48%) XenMobile
5 2 (0.74%) Cisco CUCM
5 2 (0.74%) SCOM
5 2 (0.74%) ServiceCenter
6 1 (0.37%) AirWatch
6 1 (0.37%) FortiGate
6 1 (0.37%) HP Data Protector
6 1 (0.37%) ThinApp
6 1 (0.37%) WSUS
Vendors
1 163 (60.15%) Microsoft
2 46 (16.97%) Citrix
3 45 (16.61%) Apple
4 36 (13.28%) VMware
5 21 (7.75%) Cisco
6 16 (5.90%) HP
7 13 (4.80%) Avaya
8 10 (3.69%) Bloomberg
9 9 (3.32%) Reuters
10 8 (2.95%) Mitel
10 8 (2.95%) Sophos
10 8 (2.95%) Symantec
11 6 (2.21%) IBM
12 5 (1.85%) Intel Security
13 4 (1.48%) Altiris
13 4 (1.48%) AppSense
13 4 (1.48%) FactSet
13 4 (1.48%) Red Hat
13 4 (1.48%) Veeam
14 3 (1.11%) iManage
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