Period
to 20 August 2017

The median annual salary for a Desktop Support Analyst was £29,000 in advertised job vacancies during the 6 months to 20 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Analyst
UK
6 months to
20 Aug 2017
Same period 2016 Same period 2015
Rank 950 864 832
Rank change year-on-year -86 -32 -40
Permanent jobs requiring a Desktop Support Analyst 228 410 476
As % of all permanent IT jobs advertised in the UK 0.13% 0.21% 0.22%
As % of the Job Titles category 0.14% 0.22% 0.23%
Number of salaries quoted 208 360 413
UK median annual salary £29,000 £28,000 £29,000
Median salary % change year-on-year +3.57% -3.45% +5.45%
10th Percentile £21,925 £20,725 £20,900
90th Percentile £42,500 £40,000 £47,500
UK excluding London median annual salary £27,500 £26,597 £25,000
% change year-on-year +3.40% +6.39% -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 168453 190237 209218
As % of all permanent IT job vacancies advertised in the UK 95.89% 96.49% 96.47%
Number of salaries quoted 136007 160006 172267
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst.

Salary trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Analyst over the 6 months to 20 August 2017.

Salary histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 20 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -87 222 £29,500 +5.36% 10
London +16 143 £30,000 - 5
UK excluding London -90 83 £27,500 +3.40% 5
South East -18 36 £27,500 - 2
North of England -30 14 £27,500 -8.33%
Midlands +18 13 £28,500 +5.56% 1
East of England +7 13 £27,000 +10.20% 2
Yorkshire +14 11 £27,500 -8.33%
East Midlands +21 7 £28,500 +8.57%
West Midlands +23 6 £28,500 +1.79% 1
South West -21 4 £26,500 +23.26%
North West -29 3 £29,000 -1.24%
Northern Ireland - 2 £23,500 -
Scotland +8 1 - -

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 August 2017, Desktop Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support Analyst in the job title.

1 193 (84.65%) Windows
2 146 (64.04%) Microsoft
3 134 (58.77%) Active Directory
4 111 (48.68%) Windows 7
5 96 (42.11%) Windows 10
6 95 (41.67%) Microsoft Office
7 60 (26.32%) ITIL
8 55 (24.12%) Office 365
9 52 (22.81%) Windows Server
9 52 (22.81%) Citrix
10 47 (20.61%) SCCM
11 44 (19.30%) MS Exchange
12 41 (17.98%) Microsoft Certification
13 38 (16.67%) Finance
14 37 (16.23%) Windows Server 2012
15 35 (15.35%) Windows Server 2008
16 31 (13.60%) VMware
16 31 (13.60%) Apple
17 30 (13.16%) LAN
17 30 (13.16%) Android
17 30 (13.16%) Windows 8
18 27 (11.84%) MCSE
19 26 (11.40%) Degree
20 25 (10.96%) Blackberry
21 24 (10.53%) TCP/IP
22 23 (10.09%) Cisco
23 22 (9.65%) Service Management
23 22 (9.65%) VMware Infrastructure
24 21 (9.21%) Banking
25 20 (8.77%) Smartphone

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (19.30%) MS Exchange
2 13 (5.70%) Exchange Server 2010
2 13 (5.70%) SharePoint
3 10 (4.39%) Blackberry Enterprise Server
4 8 (3.51%) Exchange Server 2007
4 8 (3.51%) Exchange Server 2013
5 3 (1.32%) Skype for Business
6 2 (0.88%) IBM Domino
6 2 (0.88%) IBM Notes
6 2 (0.88%) SharePoint Server
7 1 (0.44%) Apache
7 1 (0.44%) Exchange Server 2003
7 1 (0.44%) IIS
7 1 (0.44%) SharePoint 2010
7 1 (0.44%) Tomcat
Applications
1 95 (41.67%) Microsoft Office
2 7 (3.07%) Microsoft Excel
3 5 (2.19%) Microsoft PowerPoint
4 2 (0.88%) AutoCAD
4 2 (0.88%) Revit
Business Applications
1 1 (0.44%) Dynamics CRM
Cloud Services
1 55 (24.12%) Office 365
2 5 (2.19%) Mimecast
3 3 (1.32%) Microsoft Azure
4 1 (0.44%) Amazon AWS
4 1 (0.44%) Cloud Computing
Communications & Networking
1 30 (13.16%) LAN
2 24 (10.53%) TCP/IP
3 19 (8.33%) WAN
4 16 (7.02%) VPN
5 15 (6.58%) DNS
5 15 (6.58%) VoIP
6 14 (6.14%) DHCP
7 10 (4.39%) Firewall
8 7 (3.07%) Network Security
8 7 (3.07%) PBX
9 6 (2.63%) Remote Desktop
9 6 (2.63%) SAN
9 6 (2.63%) VLAN
10 5 (2.19%) Wi-Fi
11 3 (1.32%) Internet
11 3 (1.32%) IP Telephony
11 3 (1.32%) Skype
11 3 (1.32%) Softphone
11 3 (1.32%) Wireless
12 2 (0.88%) FirePass
Database & Business Intelligence
1 4 (1.75%) SQL Server
2 1 (0.44%) SQL Server 2005
2 1 (0.44%) SQL Server 2008
Development Applications
1 4 (1.75%) MSI
2 3 (1.32%) InstallShield
General
1 38 (16.67%) Finance
2 21 (9.21%) Banking
3 16 (7.02%) Legal
4 11 (4.82%) Law
4 11 (4.82%) Retail
5 8 (3.51%) International Banking
5 8 (3.51%) Italian Language
6 5 (2.19%) Telecoms
7 4 (1.75%) Investment Banking
8 3 (1.32%) Advertising
8 3 (1.32%) Manufacturing
9 2 (0.88%) Automotive
9 2 (0.88%) Pharmaceutical
10 1 (0.44%) Front Office
10 1 (0.44%) Marketing
10 1 (0.44%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.32%) XMPP
2 1 (0.44%) COM
2 1 (0.44%) JSP
2 1 (0.44%) X-Windows
Miscellaneous
1 25 (10.96%) Blackberry
2 20 (8.77%) Smartphone
3 11 (4.82%) BYOD
3 11 (4.82%) Video Conferencing
4 10 (4.39%) Driving Licence
5 9 (3.95%) iPad
6 8 (3.51%) iPhone
7 6 (2.63%) Management Information System
8 5 (2.19%) Fat Client
8 5 (2.19%) Thin Client
9 4 (1.75%) Computer Science
9 4 (1.75%) Equities
9 4 (1.75%) Hedge funds
10 3 (1.32%) Data Centre
11 2 (0.88%) CCTV
11 2 (0.88%) Fintech
12 1 (0.44%) Enterprise Software
12 1 (0.44%) Handset
12 1 (0.44%) IVR
12 1 (0.44%) Mobile Computing
Operating Systems
1 193 (84.65%) Windows
2 111 (48.68%) Windows 7
3 96 (42.11%) Windows 10
4 52 (22.81%) Windows Server
5 37 (16.23%) Windows Server 2012
6 35 (15.35%) Windows Server 2008
7 30 (13.16%) Android
7 30 (13.16%) Windows 8
8 18 (7.89%) Mac OS X
9 14 (6.14%) Mac OS
10 11 (4.82%) Windows XP
11 8 (3.51%) Apple iOS
12 7 (3.07%) Windows Server 2003
13 3 (1.32%) Linux
13 3 (1.32%) Windows Vista
14 1 (0.44%) CentOS
14 1 (0.44%) Red Hat Enterprise Linux
14 1 (0.44%) Ubuntu
14 1 (0.44%) Unix
Processes & Methodologies
1 60 (26.32%) ITIL
2 22 (9.65%) Service Management
3 20 (8.77%) Service Delivery
4 15 (6.58%) ITIL V3
5 14 (6.14%) Incident Management
6 10 (4.39%) Application Packaging
7 9 (3.95%) Asset Management
7 9 (3.95%) Project Management
8 8 (3.51%) E-Commerce
9 7 (3.07%) Change Management
9 7 (3.07%) Software Deployment
10 6 (2.63%) Continuous Improvement
10 6 (2.63%) Disaster Recovery
10 6 (2.63%) Problem Management
11 5 (2.19%) Software Testing
12 4 (1.75%) Configuration Management
12 4 (1.75%) Contract Management
12 4 (1.75%) Investment Management
12 4 (1.75%) Mobile Device Management
12 4 (1.75%) Personalization
Programming Languages
1 13 (5.70%) PowerShell
2 8 (3.51%) SQL
3 3 (1.32%) VBScript
4 1 (0.44%) C
4 1 (0.44%) C#
4 1 (0.44%) Java
4 1 (0.44%) PL/SQL
Qualifications
1 41 (17.98%) Microsoft Certification
2 27 (11.84%) MCSE
3 26 (11.40%) Degree
4 17 (7.46%) MCP
5 12 (5.26%) MCSA
6 11 (4.82%) ITIL Certification
7 6 (2.63%) CCNA
7 6 (2.63%) Cisco Certification
7 6 (2.63%) MCDST
8 5 (2.19%) MCITP
9 2 (0.88%) A+ Certification
9 2 (0.88%) Computer Science Degree
9 2 (0.88%) DBS Check
10 1 (0.44%) ITIL Foundation Certificate
10 1 (0.44%) MCTS
10 1 (0.44%) MOS
10 1 (0.44%) Security Cleared
Quality Assurance & Compliance
1 15 (6.58%) SLA
2 1 (0.44%) QA
System Software
1 134 (58.77%) Active Directory
2 22 (9.65%) VMware Infrastructure
3 13 (5.70%) XenApp
4 11 (4.82%) Hyper-V
5 8 (3.51%) XenDesktop
6 4 (1.75%) Microsoft App-V
7 3 (1.32%) Terminal Services
8 2 (0.88%) Virtual Desktop
8 2 (0.88%) VMware Workstation
8 2 (0.88%) vSphere
9 1 (0.44%) BitLocker
9 1 (0.44%) Virtual Machines
9 1 (0.44%) Virtual Servers
9 1 (0.44%) VMware ESXi
Systems Management
1 47 (20.61%) SCCM
2 19 (8.33%) Norton AntiVirus
3 8 (3.51%) Backup Exec
4 5 (2.19%) FortiGate
4 5 (2.19%) Symantec Endpoint Protection
5 2 (0.88%) Cisco CUCM
5 2 (0.88%) ServiceCenter
6 1 (0.44%) AirWatch
6 1 (0.44%) SafeCom
6 1 (0.44%) vCenter Server
6 1 (0.44%) WSUS
6 1 (0.44%) XenMobile
Vendors
1 146 (64.04%) Microsoft
2 52 (22.81%) Citrix
3 31 (13.60%) Apple
3 31 (13.60%) VMware
4 23 (10.09%) Cisco
5 19 (8.33%) Symantec
6 15 (6.58%) HP
7 14 (6.14%) Reuters
8 13 (5.70%) Bloomberg
9 8 (3.51%) Sophos
10 7 (3.07%) Altiris
10 7 (3.07%) Avaya
11 5 (2.19%) FactSet
11 5 (2.19%) Mitel
12 4 (1.75%) AppSense
12 4 (1.75%) Canon
12 4 (1.75%) Polycom
12 4 (1.75%) Remedy
13 3 (1.32%) ServiceNow
14 2 (0.88%) LANDesk