Period
to 20 November 2017

The median annual salary for a Desktop Support Engineer was £29,000 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Engineer
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 732 763 805
Rank change year-on-year +31 +42 +77
Permanent jobs requiring a Desktop Support Engineer 490 484 536
As % of all permanent IT jobs advertised in the UK 0.27% 0.26% 0.25%
As % of the Job Titles category 0.28% 0.27% 0.25%
Number of salaries quoted 435 456 511
UK median annual salary £29,000 £27,500 £27,500
Median salary % change year-on-year +5.45% - -0.63%
10th Percentile £21,250 £20,000 £21,250
90th Percentile £43,750 £42,500 £40,000
UK excluding London median annual salary £26,000 £25,000 £25,000
% change year-on-year +4.00% - -2.91%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Engineer.

Salary trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Engineer over the 6 months to 20 November 2017.

Salary histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 460 £29,000 +5.45% 24
London 0 245 £32,500 +3.17% 12
UK excluding London +31 235 £26,000 +4.00% 12
South East -11 77 £26,000 - 7
North of England +34 49 £24,500 -2.00% 1
East of England +16 36 £26,250 +5.00%
Midlands +17 31 £29,000 +52.63% 1
Yorkshire +20 27 £27,500 +10.00% 1
South West +8 25 £24,000 -4.00% 3
North West +4 21 £24,500 -2.97%
West Midlands +16 17 £29,000 +9.43%
East Midlands +23 14 £25,500 +34.21% 1
Wales +20 9 £23,000 -19.30%
Scotland -12 8 £24,000 -12.73%
Northern Ireland -26 3 £24,500 -12.50%
North East -2 1 £22,500 -9.09%

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Desktop Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support Engineer in the job title.

1 429 (87.55%) Windows
2 304 (62.04%) Active Directory
3 241 (49.18%) Microsoft
4 214 (43.67%) Windows 7
5 179 (36.53%) Microsoft Office
6 155 (31.63%) Windows 10
7 151 (30.82%) Office 365
8 138 (28.16%) Citrix
9 104 (21.22%) ITIL
10 102 (20.82%) Finance
11 100 (20.41%) SCCM
12 95 (19.39%) Windows Server
13 86 (17.55%) MS Exchange
14 81 (16.53%) DHCP
14 81 (16.53%) DNS
15 76 (15.51%) Windows Server 2012
16 73 (14.90%) Windows 8
17 65 (13.27%) PowerShell
17 65 (13.27%) Windows Server 2008
18 61 (12.45%) VMware
19 59 (12.04%) Microsoft Certification
20 58 (11.84%) TCP/IP
21 49 (10.00%) SLA
21 49 (10.00%) Cisco
22 45 (9.18%) VPN
23 44 (8.98%) Banking
24 39 (7.96%) Degree
24 39 (7.96%) Reuters
25 38 (7.76%) Firewall
26 37 (7.55%) Android

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (17.55%) MS Exchange
2 27 (5.51%) Exchange Server 2010
3 16 (3.27%) SharePoint
4 15 (3.06%) Skype for Business
5 5 (1.02%) Exchange Server 2007
5 5 (1.02%) IBM Notes
6 4 (0.82%) Exchange Server 2013
7 3 (0.61%) Blackberry Enterprise Server
7 3 (0.61%) Exchange Server 2003
7 3 (0.61%) IIS
7 3 (0.61%) OpenStack
8 1 (0.20%) IBM Domino
Applications
1 179 (36.53%) Microsoft Office
2 19 (3.88%) Microsoft Excel
3 4 (0.82%) Microsoft PowerPoint
4 2 (0.41%) MS Visio
5 1 (0.20%) Microsoft Project
Business Applications
1 3 (0.61%) Eikon
1 3 (0.61%) Remedy ITSM
2 2 (0.41%) Dynamics NAV
2 2 (0.41%) SystmOne
Cloud Services
1 151 (30.82%) Office 365
2 28 (5.71%) Microsoft Azure
3 7 (1.43%) OneDrive
4 3 (0.61%) Amazon AWS
5 2 (0.41%) Yammer
6 1 (0.20%) Mimecast
Communications & Networking
1 81 (16.53%) DHCP
1 81 (16.53%) DNS
2 58 (11.84%) TCP/IP
3 45 (9.18%) VPN
4 38 (7.76%) Firewall
5 34 (6.94%) LAN
6 25 (5.10%) WAN
7 19 (3.88%) Wireless
8 18 (3.67%) Skype
9 14 (2.86%) VoIP
10 12 (2.45%) Remote Desktop
11 8 (1.63%) Wi-Fi
12 6 (1.22%) Broadband
13 5 (1.02%) Cisco IOS
13 5 (1.02%) Internet
13 5 (1.02%) PBX
13 5 (1.02%) VLAN
14 4 (0.82%) MPLS
14 4 (0.82%) SAN
15 3 (0.61%) DSL
Database & Business Intelligence
1 12 (2.45%) SQL Server
2 7 (1.43%) SQL Server 2008
3 6 (1.22%) SQL Server 2005
3 6 (1.22%) SQL Server 2012
4 2 (0.41%) Oracle Reports
5 1 (0.20%) MySQL
Development Applications
1 19 (3.88%) MSI
2 2 (0.41%) JIRA
3 1 (0.20%) AutoIt
General
1 102 (20.82%) Finance
2 44 (8.98%) Banking
3 18 (3.67%) Investment Banking
4 8 (1.63%) Retail
5 7 (1.43%) Manufacturing
6 5 (1.02%) Financial Institution
6 5 (1.02%) Telecoms
7 4 (0.82%) Advertising
8 3 (0.61%) Front Office
8 3 (0.61%) Italian Language
9 2 (0.41%) Billing
9 2 (0.41%) French Language
9 2 (0.41%) Marketing
9 2 (0.41%) Multimedia
10 1 (0.20%) Law
10 1 (0.20%) Publishing
10 1 (0.20%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (4.69%) Software Packaging
2 6 (1.22%) .NET
2 6 (1.22%) Velocity
2 6 (1.22%) WSH
3 2 (0.41%) COM
4 1 (0.20%) LAMP
4 1 (0.20%) Mason
Miscellaneous
1 35 (7.14%) Fat Client
1 35 (7.14%) Thin Client
2 30 (6.12%) Blackberry
3 23 (4.69%) Analytical Skills
4 19 (3.88%) Hedge funds
5 15 (3.06%) iPhone
5 15 (3.06%) Management Information System
6 14 (2.86%) Driving Licence
7 9 (1.84%) Enterprise Storage
8 8 (1.63%) Data Centre
8 8 (1.63%) Mobile Computing
9 7 (1.43%) Video Conferencing
10 4 (0.82%) Client/Server
10 4 (0.82%) Mobile App
11 3 (0.61%) Computer Science
11 3 (0.61%) iPad
11 3 (0.61%) NHS
12 2 (0.41%) Life Science
12 2 (0.41%) PKI
12 2 (0.41%) Private Cloud
Operating Systems
1 429 (87.55%) Windows
2 214 (43.67%) Windows 7
3 155 (31.63%) Windows 10
4 95 (19.39%) Windows Server
5 76 (15.51%) Windows Server 2012
6 73 (14.90%) Windows 8
7 65 (13.27%) Windows Server 2008
8 37 (7.55%) Android
9 30 (6.12%) Mac OS X
10 21 (4.29%) Windows XP
11 18 (3.67%) Linux
12 16 (3.27%) Apple iOS
13 15 (3.06%) Windows Server 2003
14 14 (2.86%) Unix
15 8 (1.63%) Mac OS
16 5 (1.02%) Windows Vista
17 3 (0.61%) Windows 2000
18 1 (0.20%) Ubuntu
18 1 (0.20%) Windows 2000 Server
18 1 (0.20%) Windows NT
Processes & Methodologies
1 104 (21.22%) ITIL
2 27 (5.51%) Application Packaging
2 27 (5.51%) Service Delivery
3 24 (4.90%) Mobile Device Management
4 23 (4.69%) Asset Management
5 21 (4.29%) Problem Management
5 21 (4.29%) Software Deployment
5 21 (4.29%) Task Automation
6 19 (3.88%) Ticket Management
7 18 (3.67%) ITSM
7 18 (3.67%) Patch Management
7 18 (3.67%) Service Management
8 17 (3.47%) Line Management
9 16 (3.27%) Root Cause Analysis
10 12 (2.45%) Configuration Management
11 11 (2.24%) ITIL V3
12 10 (2.04%) Change Management
12 10 (2.04%) Continuous Improvement
12 10 (2.04%) Time Management
13 9 (1.84%) Disaster Recovery
Programming Languages
1 65 (13.27%) PowerShell
2 17 (3.47%) SQL
3 9 (1.84%) Python
4 5 (1.02%) C#
4 5 (1.02%) Perl
5 4 (0.82%) Bash Shell
5 4 (0.82%) Shell Script
5 4 (0.82%) VBScript
6 2 (0.41%) C
7 1 (0.20%) PHP
7 1 (0.20%) T-SQL
Qualifications
1 59 (12.04%) Microsoft Certification
2 39 (7.96%) Degree
3 30 (6.12%) MCSE
4 19 (3.88%) MCSA
5 18 (3.67%) MCP
6 7 (1.43%) DBS Check
7 6 (1.22%) ITIL Certification
8 5 (1.02%) A+ Certification
8 5 (1.02%) Security Cleared
9 4 (0.82%) MCITP
9 4 (0.82%) SC Cleared
10 3 (0.61%) CCNA
10 3 (0.61%) Cisco Certification
10 3 (0.61%) MCTS
11 2 (0.41%) Network+ Certification
12 1 (0.20%) MCDST
12 1 (0.20%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 49 (10.00%) SLA
2 1 (0.20%) ISO/IEC 27001
System Software
1 304 (62.04%) Active Directory
2 32 (6.53%) VMware Infrastructure
3 27 (5.51%) Hyper-V
3 27 (5.51%) XenApp
4 22 (4.49%) Virtual Machines
5 21 (4.29%) Microsoft App-V
6 18 (3.67%) XenDesktop
7 11 (2.24%) Virtual Desktop
8 9 (1.84%) vSphere
9 6 (1.22%) BitLocker
10 5 (1.02%) DFS Replication
10 5 (1.02%) Terminal Server
10 5 (1.02%) Terminal Services
11 3 (0.61%) Virtual Servers
11 3 (0.61%) VMware ESXi
12 2 (0.41%) KVM
Systems Management
1 100 (20.41%) SCCM
2 14 (2.86%) Backup Exec
3 12 (2.45%) Microsoft Intune
4 8 (1.63%) SCOM
5 5 (1.02%) Microsoft Data Protection Manager
5 5 (1.02%) WMI
6 4 (0.82%) AirWatch
6 4 (0.82%) NetBackup
7 2 (0.41%) DameWare
7 2 (0.41%) Jamf Pro
7 2 (0.41%) Norton AntiVirus
7 2 (0.41%) WSUS
8 1 (0.20%) Nagios
8 1 (0.20%) SCSM
8 1 (0.20%) vCenter Server
Vendors
1 241 (49.18%) Microsoft
2 138 (28.16%) Citrix
3 61 (12.45%) VMware
4 49 (10.00%) Cisco
5 39 (7.96%) Reuters
6 33 (6.73%) Apple
7 31 (6.33%) Bloomberg
8 30 (6.12%) FactSet
9 27 (5.51%) Intel
10 24 (4.90%) NetApp
11 17 (3.47%) Dell
12 15 (3.06%) HP
13 11 (2.24%) Avaya
14 10 (2.04%) Adobe
14 10 (2.04%) EqualLogic
15 8 (1.63%) Veeam
16 7 (1.43%) Remedy
17 5 (1.02%) CheckPoint
17 5 (1.02%) Lotus
17 5 (1.02%) Symantec