Period
to 17 July 2018

The median annual salary for a Desktop Support Engineer was £28,504 in advertised job vacancies during the 6 months to 17 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Engineer
UK
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 672 777 764
Rank change year-on-year +105 -13 +8
Permanent jobs requiring a Desktop Support Engineer 569 426 581
As % of all permanent IT jobs advertised in the UK 0.32% 0.24% 0.29%
As % of the Job Titles category 0.34% 0.25% 0.30%
Number of salaries quoted 485 381 564
UK median annual salary £28,504 £28,000 £28,000
Median salary % change year-on-year +1.80% - +5.66%
10th Percentile £21,250 £20,500 £21,250
90th Percentile £43,750 £40,750 £43,000
UK excluding London median annual salary £27,500 £25,000 £26,500
% change year-on-year +10.00% -5.66% +6.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169,137 170,894 196,409
% of permanent IT jobs with a recognized job title 96.19% 96.22% 96.61%
Number of salaries quoted 136,840 139,688 164,923
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Engineer.

Salary trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Engineer over the 6 months to 17 July 2018.

Salary histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +117 536 £29,000 +3.57% 34
UK excluding London +91 306 £27,500 +10.00% 22
London +64 256 £32,500 +1.56% 15
South East +15 87 £28,500 +14.00% 8
East of England +65 76 £27,750 +11.00% 4
North of England +24 53 £22,500 -5.26% 2
South West +11 36 £25,000 - 5
North West +26 31 £22,500 +7.14% 2
Midlands +21 28 £26,500 +6.00%
Yorkshire +21 22 £23,000 -11.54%
West Midlands +22 17 £28,500 +3.64%
Scotland -26 15 £29,000 +16.00% 3
Wales +13 11 £25,000 +8.70%
East Midlands +2 11 £25,000 +31.58%

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 July 2018, Desktop Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support Engineer in the job title.

1 481 (84.53%) Windows
2 316 (55.54%) Microsoft
3 287 (50.44%) Active Directory
4 250 (43.94%) Microsoft Office
5 223 (39.19%) Windows 7
6 154 (27.07%) Office 365
7 153 (26.89%) Windows 10
8 142 (24.96%) ITIL
9 135 (23.73%) Finance
10 120 (21.09%) Citrix
11 119 (20.91%) Windows Server
12 107 (18.80%) SLA
13 86 (15.11%) VMware
14 83 (14.59%) SCCM
14 83 (14.59%) MS Exchange
15 77 (13.53%) Problem-Solving
16 76 (13.36%) Windows Server 2008
17 75 (13.18%) Apple
18 69 (12.13%) Windows 8
19 66 (11.60%) PowerShell
20 63 (11.07%) Microsoft Certification
21 59 (10.37%) LAN
22 55 (9.67%) VPN
22 55 (9.67%) DNS
22 55 (9.67%) Mac OS X
22 55 (9.67%) Android
23 54 (9.49%) VMware Infrastructure
24 53 (9.31%) DHCP
25 52 (9.14%) Windows Server 2012
26 43 (7.56%) Cisco

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (14.59%) MS Exchange
2 21 (3.69%) Skype for Business
3 19 (3.34%) SharePoint
4 18 (3.16%) Exchange Server 2010
5 15 (2.64%) Exchange Server 2007
6 14 (2.46%) Blackberry Enterprise Server
7 13 (2.28%) Exchange Server 2013
8 6 (1.05%) Confluence
9 2 (0.35%) Exchange Server 2003
9 2 (0.35%) IBM Notes
9 2 (0.35%) SharePoint 2010
10 1 (0.18%) Site Server
Applications
1 250 (43.94%) Microsoft Office
2 40 (7.03%) Microsoft Excel
3 16 (2.81%) Microsoft PowerPoint
4 5 (0.88%) MS Visio
5 3 (0.53%) SOLIDWORKS
6 2 (0.35%) Acrobat
7 1 (0.18%) Adobe Creative Suite
7 1 (0.18%) Adobe Illustrator
7 1 (0.18%) InDesign
Business Applications
1 10 (1.76%) Eikon
2 2 (0.35%) Sage CRM
3 1 (0.18%) assyst
3 1 (0.18%) Dynamics CRM
Cloud Services
1 154 (27.07%) Office 365
2 11 (1.93%) Microsoft Azure
3 8 (1.41%) OneDrive
4 7 (1.23%) Mimecast
5 3 (0.53%) Azure Active Directory
5 3 (0.53%) G Suite
5 3 (0.53%) SaaS
6 2 (0.35%) Amazon AWS
6 2 (0.35%) Cloud Computing
7 1 (0.18%) Google Cloud Platform
7 1 (0.18%) Google Drive
7 1 (0.18%) IaaS
7 1 (0.18%) Slack
Communications & Networking
1 59 (10.37%) LAN
2 55 (9.67%) DNS
2 55 (9.67%) VPN
3 53 (9.31%) DHCP
4 42 (7.38%) Firewall
5 39 (6.85%) WAN
6 32 (5.62%) TCP/IP
6 32 (5.62%) Wireless
7 20 (3.51%) Skype
8 19 (3.34%) VoIP
9 17 (2.99%) Cisco IOS
10 12 (2.11%) ADSL
10 12 (2.11%) VLAN
10 12 (2.11%) Wi-Fi
11 7 (1.23%) Remote Desktop
12 6 (1.05%) Internet
13 5 (0.88%) SAN
13 5 (0.88%) WebEx
14 4 (0.70%) Intranet
14 4 (0.70%) WLAN
Database & Business Intelligence
1 19 (3.34%) SQL Server
2 2 (0.35%) MySQL
2 2 (0.35%) SQL Server 2008
2 2 (0.35%) SQL Server 2014
3 1 (0.18%) Blockchain
Development Applications
1 10 (1.76%) WinDbg
2 7 (1.23%) JIRA
General
1 135 (23.73%) Finance
2 37 (6.50%) Games
3 25 (4.39%) Front Office
4 24 (4.22%) Banking
5 16 (2.81%) Investment Banking
5 16 (2.81%) Telecoms
6 7 (1.23%) Advertising
7 6 (1.05%) Manufacturing
7 6 (1.05%) Retail
8 4 (0.70%) Law
9 3 (0.53%) Back Office
9 3 (0.53%) Legal
10 2 (0.35%) Local Government
11 1 (0.18%) French Language
11 1 (0.18%) Marketing
11 1 (0.18%) Military
11 1 (0.18%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (4.04%) X-Windows
2 13 (2.28%) Software Packaging
3 3 (0.53%) HTML
4 2 (0.35%) CSS
5 1 (0.18%) COM
5 1 (0.18%) LDAP
5 1 (0.18%) WAP
5 1 (0.18%) XML
Miscellaneous
1 35 (6.15%) Blackberry
2 30 (5.27%) Hedge funds
3 28 (4.92%) Fat Client
3 28 (4.92%) Thin Client
4 23 (4.04%) iPhone
5 20 (3.51%) Smartphone
6 17 (2.99%) Driving Licence
7 15 (2.64%) Management Information System
8 13 (2.28%) Analytical Skills
8 13 (2.28%) Computer Science
9 9 (1.58%) Video Conferencing
10 7 (1.23%) Self-Motivation
11 6 (1.05%) Fintech
11 6 (1.05%) iPad
12 4 (0.70%) CMDB
13 3 (0.53%) Data Centre
14 2 (0.35%) AS400
14 2 (0.35%) Clustering
14 2 (0.35%) PDA
14 2 (0.35%) Replication
Operating Systems
1 481 (84.53%) Windows
2 223 (39.19%) Windows 7
3 153 (26.89%) Windows 10
4 119 (20.91%) Windows Server
5 76 (13.36%) Windows Server 2008
6 69 (12.13%) Windows 8
7 55 (9.67%) Android
7 55 (9.67%) Mac OS X
8 52 (9.14%) Windows Server 2012
9 24 (4.22%) Apple iOS
10 18 (3.16%) Mac OS
10 18 (3.16%) Windows XP
11 11 (1.93%) Windows Server 2003
12 9 (1.58%) Linux
13 2 (0.35%) CentOS
13 2 (0.35%) Windows Phone
13 2 (0.35%) Windows Vista
14 1 (0.18%) Windows Mobile
Processes & Methodologies
1 142 (24.96%) ITIL
2 77 (13.53%) Problem-Solving
3 33 (5.80%) Mentoring
4 23 (4.04%) Incident Management
5 21 (3.69%) Service Management
6 20 (3.51%) Project Management
7 19 (3.34%) Problem Management
8 17 (2.99%) Asset Management
8 17 (2.99%) ITIL V3
9 16 (2.81%) Root Cause Analysis
10 15 (2.64%) Service Delivery
11 14 (2.46%) Customer Engagement
11 14 (2.46%) ITSM
11 14 (2.46%) Mobile Device Management
12 13 (2.28%) Break/Fix
12 13 (2.28%) Patch Management
13 12 (2.11%) Migration
14 11 (1.93%) Time Management
15 10 (1.76%) Configuration Management
15 10 (1.76%) Line Management
Programming Languages
1 66 (11.60%) PowerShell
2 26 (4.57%) SQL
3 13 (2.28%) VBScript
4 11 (1.93%) C
5 3 (0.53%) VB
6 2 (0.35%) JavaScript
7 1 (0.18%) Perl
7 1 (0.18%) Shell Script
Qualifications
1 63 (11.07%) Microsoft Certification
2 38 (6.68%) MCSE
3 27 (4.75%) MCP
4 22 (3.87%) Degree
4 22 (3.87%) Security Cleared
5 17 (2.99%) SC Cleared
6 13 (2.28%) A+ Certification
7 12 (2.11%) MCSA
8 10 (1.76%) MCITP
9 8 (1.41%) CCNA
9 8 (1.41%) Cisco Certification
9 8 (1.41%) ITIL Foundation Certificate
10 6 (1.05%) HND
10 6 (1.05%) ITIL Certification
10 6 (1.05%) MCDST
10 6 (1.05%) Network+ Certification
11 5 (0.88%) DBS Check
11 5 (0.88%) VMware Certified Professional (VCP)
12 3 (0.53%) Computer Science Degree
13 2 (0.35%) MOS
Quality Assurance & Compliance
1 107 (18.80%) SLA
2 1 (0.18%) ISO/IEC 27001
2 1 (0.18%) QA
System Software
1 287 (50.44%) Active Directory
2 54 (9.49%) VMware Infrastructure
3 19 (3.34%) Hyper-V
3 19 (3.34%) XenApp
4 7 (1.23%) VMware ESXi
4 7 (1.23%) vSphere
4 7 (1.23%) XenDesktop
5 5 (0.88%) Firmware
6 4 (0.70%) Virtual Machines
7 3 (0.53%) BitLocker
7 3 (0.53%) Microsoft App-V
7 3 (0.53%) Virtual Desktop
8 2 (0.35%) Microsoft Virtual Server
8 2 (0.35%) Terminal Services
8 2 (0.35%) Virtual Servers
9 1 (0.18%) Docker
9 1 (0.18%) pfSense
9 1 (0.18%) VMware Workstation
9 1 (0.18%) XenServer
Systems Management
1 83 (14.59%) SCCM
2 28 (4.92%) AirWatch
3 11 (1.93%) Microsoft Intune
3 11 (1.93%) WSUS
4 10 (1.76%) Perfmon
5 7 (1.23%) DameWare
5 7 (1.23%) Jamf Pro
6 3 (0.53%) Backup Exec
6 3 (0.53%) SCVMM
6 3 (0.53%) Systems Management Server (SMS)
7 2 (0.35%) Microsoft Data Protection Manager
7 2 (0.35%) SCOM
8 1 (0.18%) Ansible
8 1 (0.18%) BMC PATROL
8 1 (0.18%) Cisco UCCX
8 1 (0.18%) Opscode Chef
8 1 (0.18%) Puppet
8 1 (0.18%) Single Sign-On
8 1 (0.18%) vCenter Server
Vendors
1 316 (55.54%) Microsoft
2 120 (21.09%) Citrix
3 86 (15.11%) VMware
4 75 (13.18%) Apple
5 43 (7.56%) Cisco
6 38 (6.68%) Bloomberg
7 37 (6.50%) Intel
8 33 (5.80%) Reuters
9 31 (5.45%) Adobe
10 20 (3.51%) HP
11 17 (2.99%) Avaya
11 17 (2.99%) NetApp
12 14 (2.46%) Ivanti
13 13 (2.28%) Nimble Storage
14 11 (1.93%) Fidessa
14 11 (1.93%) MobileIron
15 8 (1.41%) Dell
16 7 (1.23%) ServiceNow
17 5 (0.88%) Polycom
17 5 (0.88%) Veeam