Period
to 19 April 2018

The median annual salary for a Desktop Support Engineer was £31,250 in advertised job vacancies during the 6 months to 19 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Engineer
UK
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 666 785 787
Rank change year-on-year +119 +2 -2
Permanent jobs requiring a Desktop Support Engineer 583 411 536
As % of all permanent IT jobs advertised in the UK 0.33% 0.24% 0.26%
As % of the Job Titles category 0.34% 0.25% 0.27%
Number of salaries quoted 446 370 528
UK median annual salary £31,250 £26,500 £27,000
Median salary % change year-on-year +17.92% -1.85% -1.82%
10th Percentile £21,250 £19,500 £21,250
90th Percentile £45,000 £40,000 £38,750
UK excluding London median annual salary £25,000 £25,000 £26,500
% change year-on-year - -5.66% +6.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171,036 166,082 198,027
% of permanent IT jobs with a recognized job title 96.46% 96.56% 96.61%
Number of salaries quoted 139,943 137,888 166,120
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Engineer.

Salary trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Engineer over the 6 months to 19 April 2018.

Salary histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +117 542 £31,500 +21.15% 39
London +105 296 £35,000 +10.24% 13
UK excluding London +34 274 £25,000 - 29
South East -36 83 £28,500 +14.00% 6
East of England +32 65 £24,000 -5.88% 10
North of England +20 43 £22,500 +18.42% 4
North West -12 33 £22,500 +18.42% 4
South West -18 29 £24,250 -3.00% 3
Midlands +5 27 £28,250 +13.00% 3
East Midlands +9 17 £28,500 +50.00% 1
Scotland -18 14 £29,000 +6.42% 2
Wales - 13 £22,500 -
West Midlands -14 10 £28,000 +12.00% 2
Yorkshire +22 9 £21,625 -22.77%
North East - 1 £25,500 -

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 April 2018, Desktop Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support Engineer in the job title.

1 504 (86.45%) Windows
2 313 (53.69%) Active Directory
3 290 (49.74%) Microsoft
4 236 (40.48%) Microsoft Office
5 210 (36.02%) Windows 7
6 167 (28.64%) Windows 10
7 162 (27.79%) Office 365
8 146 (25.04%) Finance
9 125 (21.44%) ITIL
10 109 (18.70%) Problem-Solving
11 106 (18.18%) Citrix
12 99 (16.98%) Apple
12 99 (16.98%) Windows Server
13 97 (16.64%) SCCM
14 89 (15.27%) SLA
15 86 (14.75%) PowerShell
16 81 (13.89%) DNS
17 77 (13.21%) DHCP
18 71 (12.18%) VMware
19 66 (11.32%) Microsoft Certification
19 66 (11.32%) Windows 8
20 65 (11.15%) TCP/IP
20 65 (11.15%) Thin Client
20 65 (11.15%) Fat Client
21 63 (10.81%) Intel
22 62 (10.63%) Android
23 60 (10.29%) Mac OS X
24 59 (10.12%) Windows Server 2012
25 56 (9.61%) Windows Server 2008
26 54 (9.26%) MS Exchange

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (9.26%) MS Exchange
2 19 (3.26%) Skype for Business
3 14 (2.40%) SharePoint
4 13 (2.23%) Exchange Server 2007
5 12 (2.06%) Blackberry Enterprise Server
6 7 (1.20%) Exchange Server 2010
7 6 (1.03%) Exchange Server 2013
8 5 (0.86%) Confluence
9 4 (0.69%) IBM Notes
10 1 (0.17%) Exchange Server 2003
10 1 (0.17%) IIS
10 1 (0.17%) SharePoint 2010
Applications
1 236 (40.48%) Microsoft Office
2 25 (4.29%) Microsoft Excel
3 13 (2.23%) Microsoft PowerPoint
4 4 (0.69%) MS Visio
5 2 (0.34%) Acrobat
5 2 (0.34%) Adobe Creative Suite
6 1 (0.17%) Adobe Illustrator
6 1 (0.17%) InDesign
6 1 (0.17%) SOLIDWORKS
Business Applications
1 7 (1.20%) Eikon
2 2 (0.34%) Sage CRM
3 1 (0.17%) Dynamics CRM
Cloud Services
1 162 (27.79%) Office 365
2 15 (2.57%) Microsoft Azure
3 8 (1.37%) OneDrive
4 4 (0.69%) Amazon AWS
4 4 (0.69%) G Suite
5 3 (0.51%) SaaS
6 2 (0.34%) Mimecast
7 1 (0.17%) Google Cloud Platform
7 1 (0.17%) Google Drive
Communications & Networking
1 81 (13.89%) DNS
2 77 (13.21%) DHCP
3 65 (11.15%) TCP/IP
4 51 (8.75%) LAN
5 38 (6.52%) WAN
6 32 (5.49%) Firewall
7 23 (3.95%) VPN
8 21 (3.60%) Cisco IOS
9 20 (3.43%) Skype
9 20 (3.43%) Wireless
10 16 (2.74%) Wi-Fi
11 13 (2.23%) VoIP
12 12 (2.06%) Remote Desktop
13 10 (1.72%) VLAN
14 8 (1.37%) ADSL
15 5 (0.86%) WebEx
15 5 (0.86%) WLAN
16 4 (0.69%) Internet
17 2 (0.34%) DSL
17 2 (0.34%) MPLS
Database & Business Intelligence
1 4 (0.69%) SQL Server
2 1 (0.17%) Blockchain
2 1 (0.17%) MySQL
Development Applications
1 20 (3.43%) MSI
2 9 (1.54%) JIRA
3 2 (0.34%) WinDbg
General
1 146 (25.04%) Finance
2 44 (7.55%) Banking
3 25 (4.29%) Investment Banking
4 21 (3.60%) Games
5 17 (2.92%) Front Office
6 10 (1.72%) Advertising
7 7 (1.20%) Telecoms
8 6 (1.03%) Manufacturing
9 3 (0.51%) Law
9 3 (0.51%) Retail
10 2 (0.34%) Financial Institution
10 2 (0.34%) Legal
10 2 (0.34%) Local Government
10 2 (0.34%) Marketing
11 1 (0.17%) Back Office
11 1 (0.17%) Billing
11 1 (0.17%) Military
11 1 (0.17%) Multimedia
Libraries, Frameworks & Software Standards
1 27 (4.63%) Software Packaging
2 10 (1.72%) X-Windows
3 3 (0.51%) Velocity
4 2 (0.34%) .NET
5 1 (0.17%) ASP.NET
5 1 (0.17%) COM
5 1 (0.17%) HTML
5 1 (0.17%) WSH
Miscellaneous
1 65 (11.15%) Fat Client
1 65 (11.15%) Thin Client
2 48 (8.23%) Blackberry
3 32 (5.49%) Hedge funds
4 26 (4.46%) Analytical Skills
5 24 (4.12%) Smartphone
6 21 (3.60%) iPhone
7 10 (1.72%) Driving Licence
7 10 (1.72%) Video Conferencing
8 8 (1.37%) Computer Science
8 8 (1.37%) Foreign Exchange (FX)
8 8 (1.37%) Management Information System
9 5 (0.86%) PDA
10 4 (0.69%) Fintech
10 4 (0.69%) Greenfield Project
11 3 (0.51%) Analytical Mindset
11 3 (0.51%) Data Centre
11 3 (0.51%) Self-Motivation
12 2 (0.34%) Mobile Computing
12 2 (0.34%) Public Cloud
Operating Systems
1 504 (86.45%) Windows
2 210 (36.02%) Windows 7
3 167 (28.64%) Windows 10
4 99 (16.98%) Windows Server
5 66 (11.32%) Windows 8
6 62 (10.63%) Android
7 60 (10.29%) Mac OS X
8 59 (10.12%) Windows Server 2012
9 56 (9.61%) Windows Server 2008
10 24 (4.12%) Mac OS
11 21 (3.60%) Windows XP
12 18 (3.09%) Apple iOS
13 11 (1.89%) Windows Server 2003
14 10 (1.72%) Linux
15 8 (1.37%) Unix
16 5 (0.86%) Windows Vista
17 3 (0.51%) Windows Phone
18 1 (0.17%) CentOS
18 1 (0.17%) Windows Mobile
Processes & Methodologies
1 125 (21.44%) ITIL
2 109 (18.70%) Problem-Solving
3 31 (5.32%) Service Management
4 26 (4.46%) Mobile Device Management
5 25 (4.29%) Asset Management
6 24 (4.12%) Application Packaging
7 22 (3.77%) Mentoring
8 20 (3.43%) Break/Fix
9 19 (3.26%) Incident Management
9 19 (3.26%) Task Automation
10 17 (2.92%) ITSM
11 16 (2.74%) Project Management
11 16 (2.74%) Service Delivery
12 15 (2.57%) Patch Management
12 15 (2.57%) Root Cause Analysis
13 13 (2.23%) Time Management
14 12 (2.06%) Continuous Improvement
14 12 (2.06%) ITIL V3
14 12 (2.06%) Problem Management
15 9 (1.54%) Customer Engagement
Programming Languages
1 86 (14.75%) PowerShell
2 23 (3.95%) SQL
3 12 (2.06%) VBScript
4 10 (1.72%) C
5 4 (0.69%) VB
6 2 (0.34%) C#
6 2 (0.34%) Perl
6 2 (0.34%) Shell Script
7 1 (0.17%) Python
7 1 (0.17%) VB.NET
Qualifications
1 66 (11.32%) Microsoft Certification
2 31 (5.32%) MCSE
3 29 (4.97%) Security Cleared
4 23 (3.95%) SC Cleared
5 21 (3.60%) MCP
6 20 (3.43%) Degree
7 12 (2.06%) MCSA
8 11 (1.89%) A+ Certification
9 10 (1.72%) MCITP
10 7 (1.20%) MCDST
11 6 (1.03%) Network+ Certification
12 5 (0.86%) DBS Check
13 4 (0.69%) HND
13 4 (0.69%) ITIL Certification
14 3 (0.51%) CCNA
14 3 (0.51%) Cisco Certification
14 3 (0.51%) ITIL Foundation Certificate
14 3 (0.51%) VMware Certified Professional (VCP)
15 2 (0.34%) Computer Science Degree
15 2 (0.34%) HNC
Quality Assurance & Compliance
1 89 (15.27%) SLA
2 1 (0.17%) ISO/IEC 27001
2 1 (0.17%) QA
System Software
1 313 (53.69%) Active Directory
2 49 (8.40%) VMware Infrastructure
3 24 (4.12%) Microsoft App-V
4 13 (2.23%) XenApp
5 11 (1.89%) Hyper-V
6 8 (1.37%) XenDesktop
7 6 (1.03%) vSphere
8 5 (0.86%) Firmware
9 4 (0.69%) Terminal Services
10 3 (0.51%) BitLocker
10 3 (0.51%) Virtual Desktop
10 3 (0.51%) Virtual Machines
11 2 (0.34%) Terminal Server
11 2 (0.34%) Virtual Servers
11 2 (0.34%) VMware ESXi
12 1 (0.17%) DFS Replication
12 1 (0.17%) Microsoft Virtual Server
Systems Management
1 97 (16.64%) SCCM
2 19 (3.26%) AirWatch
3 10 (1.72%) DameWare
4 8 (1.37%) Jamf Pro
5 7 (1.20%) Microsoft Intune
6 5 (0.86%) McAfee ePO
7 4 (0.69%) WSUS
8 3 (0.51%) SCVMM
9 2 (0.34%) Backup Exec
9 2 (0.34%) Norton AntiVirus
9 2 (0.34%) Perfmon
10 1 (0.17%) Cisco UCCX
10 1 (0.17%) Microsoft Data Protection Manager
10 1 (0.17%) Nagios
10 1 (0.17%) SCOrch
10 1 (0.17%) Single Sign-On
10 1 (0.17%) vRealize
10 1 (0.17%) WMI
Vendors
1 290 (49.74%) Microsoft
2 106 (18.18%) Citrix
3 99 (16.98%) Apple
4 71 (12.18%) VMware
5 63 (10.81%) Intel
6 52 (8.92%) Cisco
7 46 (7.89%) Bloomberg
8 42 (7.20%) Reuters
9 29 (4.97%) FactSet
10 25 (4.29%) HP
11 23 (3.95%) MobileIron
12 18 (3.09%) Ivanti
13 14 (2.40%) Avaya
13 14 (2.40%) NetApp
14 11 (1.89%) Fidessa
14 11 (1.89%) Nimble Storage
15 10 (1.72%) Adobe
15 10 (1.72%) Remedy
16 8 (1.37%) Dell
17 5 (0.86%) Cognizant