Period
to 20 January 2018

The median annual salary for a Desktop Support Engineer was £30,000 in advertised job vacancies during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Engineer
UK
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 684 749 802
Rank change year-on-year +65 +53 +13
Permanent jobs requiring a Desktop Support Engineer 512 453 518
As % of all permanent IT jobs advertised in the UK 0.30% 0.26% 0.25%
As % of the Job Titles category 0.31% 0.27% 0.26%
Number of salaries quoted 408 418 506
UK median annual salary £30,000 £26,500 £27,000
Median salary % change year-on-year +13.21% -1.85% -3.05%
10th Percentile £21,925 £19,500 £22,000
90th Percentile £45,000 £37,875 £40,000
UK excluding London median annual salary £26,250 £25,000 £26,500
% change year-on-year +5.00% -5.66% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,327 170,795 201,526
% of permanent IT jobs with a recognized job title 96.08% 96.47% 96.58%
Number of salaries quoted 135,125 142,189 168,498
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,325
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Engineer.

Salary trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Engineer over the 6 months to 20 January 2018.

Salary histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +52 483 £30,000 +13.21% 63
London +72 275 £33,500 +11.67% 35
UK excluding London -17 222 £26,250 +5.00% 30
South East -19 81 £26,000 +4.00% 8
East of England +53 57 £25,500 -1.92% 5
North of England +2 29 £25,000 +1.01% 6
Midlands +23 26 £30,000 +25.00% 2
North West -10 21 £24,750 +30.26% 3
South West -17 17 £26,250 +5.00% 7
East Midlands +29 15 £29,000 +52.63% 1
West Midlands +17 11 £30,000 +20.00% 1
Wales +26 10 £27,500 -3.51%
Yorkshire +11 6 £27,500 -1.79% 1
Scotland -38 4 £33,500 +21.82% 2
North East - 2 £24,000 - 2

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 January 2018, Desktop Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support Engineer in the job title.

1 450 (87.89%) Windows
2 292 (57.03%) Active Directory
3 227 (44.34%) Microsoft
4 201 (39.26%) Windows 7
5 187 (36.52%) Microsoft Office
6 156 (30.47%) Windows 10
7 155 (30.27%) Office 365
8 124 (24.22%) Finance
9 119 (23.24%) Citrix
10 106 (20.70%) ITIL
11 101 (19.73%) Windows Server
12 92 (17.97%) SCCM
13 84 (16.41%) TCP/IP
14 80 (15.63%) DNS
15 79 (15.43%) DHCP
16 77 (15.04%) Windows Server 2012
17 72 (14.06%) PowerShell
18 69 (13.48%) Apple
19 67 (13.09%) SLA
20 66 (12.89%) VMware
21 65 (12.70%) Fat Client
21 65 (12.70%) Thin Client
22 57 (11.13%) MS Exchange
23 56 (10.94%) Banking
23 56 (10.94%) Windows 8
24 55 (10.74%) Windows Server 2008
25 53 (10.35%) Microsoft Certification
26 49 (9.57%) Intel
27 45 (8.79%) Reuters
28 43 (8.40%) Bloomberg

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (11.13%) MS Exchange
2 11 (2.15%) Exchange Server 2010
3 9 (1.76%) Exchange Server 2007
4 7 (1.37%) SharePoint
5 6 (1.17%) Exchange Server 2013
6 3 (0.59%) IBM Notes
6 3 (0.59%) OpenStack
6 3 (0.59%) Skype for Business
7 2 (0.39%) IIS
8 1 (0.20%) Exchange Server 2003
8 1 (0.20%) IBM Domino
Applications
1 187 (36.52%) Microsoft Office
2 18 (3.52%) Microsoft Excel
3 5 (0.98%) Microsoft PowerPoint
4 2 (0.39%) MS Visio
5 1 (0.20%) Adobe Creative Suite
5 1 (0.20%) Microsoft Project
Business Applications
1 6 (1.17%) Eikon
2 3 (0.59%) Remedy ITSM
3 2 (0.39%) Dynamics NAV
3 2 (0.39%) SystmOne
4 1 (0.20%) Sage CRM
Cloud Services
1 155 (30.27%) Office 365
2 32 (6.25%) Microsoft Azure
3 5 (0.98%) Amazon AWS
3 5 (0.98%) OneDrive
4 1 (0.20%) G Suite
4 1 (0.20%) Mimecast
4 1 (0.20%) SaaS
4 1 (0.20%) Yammer
Communications & Networking
1 84 (16.41%) TCP/IP
2 80 (15.63%) DNS
3 79 (15.43%) DHCP
4 39 (7.62%) Firewall
5 34 (6.64%) LAN
6 28 (5.47%) VPN
7 26 (5.08%) WAN
8 15 (2.93%) Wireless
9 12 (2.34%) Remote Desktop
10 10 (1.95%) Cisco IOS
10 10 (1.95%) Wi-Fi
11 7 (1.37%) VoIP
12 6 (1.17%) Broadband
12 6 (1.17%) Skype
12 6 (1.17%) VLAN
13 3 (0.59%) Cisco ASA
13 3 (0.59%) Internet
13 3 (0.59%) SAN
14 2 (0.39%) Kerberos
14 2 (0.39%) MPLS
Database & Business Intelligence
1 7 (1.37%) SQL Server
2 2 (0.39%) Oracle Reports
2 2 (0.39%) SQL Server 2005
2 2 (0.39%) SQL Server 2008
2 2 (0.39%) SQL Server 2012
3 1 (0.20%) MySQL
Development Applications
1 29 (5.66%) MSI
2 3 (0.59%) JIRA
3 1 (0.20%) WinDbg
General
1 124 (24.22%) Finance
2 56 (10.94%) Banking
3 27 (5.27%) Investment Banking
4 11 (2.15%) Front Office
5 9 (1.76%) Advertising
5 9 (1.76%) Retail
6 8 (1.56%) Telecoms
7 7 (1.37%) Manufacturing
8 6 (1.17%) Financial Institution
9 3 (0.59%) Italian Language
10 2 (0.39%) Billing
10 2 (0.39%) French Language
10 2 (0.39%) Games
10 2 (0.39%) Marketing
10 2 (0.39%) Multimedia
11 1 (0.20%) Back Office
11 1 (0.20%) Law
11 1 (0.20%) Spanish Language
Libraries, Frameworks & Software Standards
1 33 (6.45%) Software Packaging
2 6 (1.17%) .NET
2 6 (1.17%) Velocity
3 5 (0.98%) WSH
4 2 (0.39%) COM
4 2 (0.39%) LDAP
5 1 (0.20%) ASP.NET
Miscellaneous
1 65 (12.70%) Fat Client
1 65 (12.70%) Thin Client
2 36 (7.03%) Blackberry
3 26 (5.08%) Analytical Skills
4 20 (3.91%) Hedge funds
5 19 (3.71%) iPhone
6 13 (2.54%) Management Information System
7 11 (2.15%) Driving Licence
8 9 (1.76%) Enterprise Storage
9 7 (1.37%) Data Centre
9 7 (1.37%) Smartphone
9 7 (1.37%) Video Conferencing
10 6 (1.17%) Foreign Exchange (FX)
11 5 (0.98%) Computer Science
12 4 (0.78%) Greenfield Project
12 4 (0.78%) PDA
13 3 (0.59%) Analytical Mindset
13 3 (0.59%) iPad
13 3 (0.59%) Mobile Computing
13 3 (0.59%) NHS
Operating Systems
1 450 (87.89%) Windows
2 201 (39.26%) Windows 7
3 156 (30.47%) Windows 10
4 101 (19.73%) Windows Server
5 77 (15.04%) Windows Server 2012
6 56 (10.94%) Windows 8
7 55 (10.74%) Windows Server 2008
8 39 (7.62%) Mac OS X
9 36 (7.03%) Android
10 18 (3.52%) Mac OS
11 16 (3.13%) Windows XP
12 12 (2.34%) Apple iOS
13 11 (2.15%) Linux
13 11 (2.15%) Unix
14 9 (1.76%) Windows Server 2003
15 5 (0.98%) Windows Vista
16 3 (0.59%) Windows 2000
17 2 (0.39%) Windows Phone
18 1 (0.20%) Ubuntu
18 1 (0.20%) Windows 2000 Server
Processes & Methodologies
1 106 (20.70%) ITIL
2 32 (6.25%) Asset Management
3 31 (6.05%) Task Automation
4 29 (5.66%) Application Packaging
5 25 (4.88%) Mobile Device Management
6 24 (4.69%) Service Management
7 21 (4.10%) Problem Management
8 20 (3.91%) Service Delivery
9 19 (3.71%) ITSM
9 19 (3.71%) Patch Management
10 16 (3.13%) Root Cause Analysis
11 14 (2.73%) Incident Management
12 13 (2.54%) Continuous Improvement
12 13 (2.54%) Line Management
13 12 (2.34%) Automated Trading
14 11 (2.15%) Project Management
15 10 (1.95%) Break/Fix
16 9 (1.76%) Time Management
17 8 (1.56%) ITIL V3
17 8 (1.56%) Software Deployment
Programming Languages
1 72 (14.06%) PowerShell
2 14 (2.73%) SQL
3 8 (1.56%) Python
3 8 (1.56%) VBScript
4 6 (1.17%) C#
4 6 (1.17%) Perl
5 3 (0.59%) Bash Shell
5 3 (0.59%) C
5 3 (0.59%) Shell Script
6 1 (0.20%) PHP
6 1 (0.20%) VB
6 1 (0.20%) VB.NET
Qualifications
1 53 (10.35%) Microsoft Certification
2 30 (5.86%) Degree
3 25 (4.88%) MCSE
4 15 (2.93%) MCP
5 12 (2.34%) MCSA
6 9 (1.76%) Security Cleared
7 8 (1.56%) SC Cleared
8 6 (1.17%) A+ Certification
9 5 (0.98%) ITIL Certification
10 4 (0.78%) DBS Check
10 4 (0.78%) Network+ Certification
11 3 (0.59%) MCDST
12 2 (0.39%) CCNA
12 2 (0.39%) Cisco Certification
12 2 (0.39%) Computer Science Degree
12 2 (0.39%) MCITP
12 2 (0.39%) MCTS
13 1 (0.20%) DV Cleared
13 1 (0.20%) HNC
13 1 (0.20%) HND
Quality Assurance & Compliance
1 67 (13.09%) SLA
2 1 (0.20%) ISO/IEC 27001
System Software
1 292 (57.03%) Active Directory
2 37 (7.23%) VMware Infrastructure
3 35 (6.84%) Microsoft App-V
4 22 (4.30%) Hyper-V
5 15 (2.93%) XenApp
6 14 (2.73%) XenDesktop
7 8 (1.56%) vSphere
8 6 (1.17%) Terminal Server
8 6 (1.17%) Terminal Services
8 6 (1.17%) Virtual Desktop
9 5 (0.98%) DFS Replication
10 4 (0.78%) Virtual Machines
11 3 (0.59%) BitLocker
11 3 (0.59%) Virtual Servers
11 3 (0.59%) VMware ESXi
12 2 (0.39%) KVM
Systems Management
1 92 (17.97%) SCCM
2 10 (1.95%) Backup Exec
3 6 (1.17%) Microsoft Intune
4 5 (0.98%) DameWare
4 5 (0.98%) McAfee ePO
4 5 (0.98%) Microsoft Data Protection Manager
4 5 (0.98%) WMI
5 4 (0.78%) Jamf Pro
6 3 (0.59%) SCOM
6 3 (0.59%) WSUS
7 2 (0.39%) Norton AntiVirus
8 1 (0.20%) AirWatch
8 1 (0.20%) Nagios
8 1 (0.20%) Perfmon
8 1 (0.20%) SCOrch
8 1 (0.20%) vRealize
Vendors
1 227 (44.34%) Microsoft
2 119 (23.24%) Citrix
3 69 (13.48%) Apple
4 66 (12.89%) VMware
5 49 (9.57%) Intel
6 45 (8.79%) Reuters
7 43 (8.40%) Bloomberg
8 41 (8.01%) Cisco
8 41 (8.01%) FactSet
9 25 (4.88%) NetApp
10 18 (3.52%) HP
11 16 (3.13%) Dell
12 13 (2.54%) MobileIron
13 12 (2.34%) Remedy
14 10 (1.95%) EqualLogic
14 10 (1.95%) Fidessa
15 9 (1.76%) Veeam
16 8 (1.56%) Ivanti
17 7 (1.37%) Adobe
18 5 (0.98%) Avaya