Period
to 17 October 2018

The median annual salary for a Desktop Support Engineer was £29,000 in advertised job vacancies during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Engineer
UK
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 671 747 761
Rank change year-on-year +76 +14 +25
Permanent jobs requiring a Desktop Support Engineer 531 465 519
As % of all permanent IT jobs advertised in the UK 0.32% 0.27% 0.27%
As % of the Job Titles category 0.34% 0.28% 0.28%
Number of salaries quoted 466 417 492
UK median annual salary £29,000 £28,000 £27,500
Median salary % change year-on-year +3.57% +1.82% +3.77%
10th Percentile £21,250 £21,250 £21,000
90th Percentile £48,125 £43,150 £42,950
UK excluding London median annual salary £27,500 £26,000 £25,000
% change year-on-year +5.77% +4.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,752 168,024 185,269
% of permanent IT jobs with a recognized job title 95.92% 95.95% 96.55%
Number of salaries quoted 127,078 134,582 155,346
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Desktop Support Engineer
Job Vacancy Trend

Job postings that featured Desktop Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Engineer.

Salary trend for Desktop Support Engineer in the UK

Desktop Support Engineer
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Engineer over the 6 months to 17 October 2018.

Salary histogram for Desktop Support Engineer in the UK

Desktop Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Engineer within the UK over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +95 507 £29,000 +1.75% 48
UK excluding London +50 265 £27,500 +5.77% 22
London +75 255 £32,750 +0.77% 27
South East -17 71 £26,750 +0.94% 4
East of England +77 68 £28,504 +7.56% 3
North of England +43 65 £24,500 - 7
North West +33 43 £24,500 - 4
Midlands +21 27 £26,850 +3.27% 1
Yorkshire +16 22 £25,000 -9.09% 3
South West +5 22 £27,500 +10.00% 6
West Midlands +18 17 £28,500 -1.72% 1
East Midlands 0 10 £23,172 -7.31%
Scotland +2 8 £30,500 +27.08% 1
Wales -5 6 £25,000 +8.70%

Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 October 2018, Desktop Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support Engineer in the job title.

1 462 (87.01%) Windows
2 276 (51.98%) Microsoft
3 272 (51.22%) Active Directory
4 254 (47.83%) Microsoft Office
5 220 (41.43%) Windows 7
6 174 (32.77%) Windows 10
7 162 (30.51%) Office 365
8 152 (28.63%) Finance
9 145 (27.31%) ITIL
10 138 (25.99%) Windows Server
11 124 (23.35%) Citrix
12 108 (20.34%) MS Exchange
13 91 (17.14%) SLA
14 88 (16.57%) SCCM
15 78 (14.69%) Problem-Solving
16 75 (14.12%) Windows Server 2012
17 74 (13.94%) DNS
18 73 (13.75%) Windows Server 2008
19 71 (13.37%) DHCP
19 71 (13.37%) VMware
20 63 (11.86%) TCP/IP
21 56 (10.55%) PowerShell
22 51 (9.60%) Thin Client
22 51 (9.60%) Banking
22 51 (9.60%) Fat Client
23 48 (9.04%) LAN
24 46 (8.66%) Windows 8
25 45 (8.47%) VPN
25 45 (8.47%) Microsoft Certification
26 44 (8.29%) Microsoft Excel

Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (20.34%) MS Exchange
2 23 (4.33%) SharePoint
3 21 (3.95%) Exchange Server 2010
4 19 (3.58%) Exchange Server 2007
5 17 (3.20%) Exchange Server 2013
6 15 (2.82%) Skype for Business
7 3 (0.56%) Blackberry Enterprise Server
7 3 (0.56%) SharePoint 2013
8 2 (0.38%) Exchange Server 2003
8 2 (0.38%) SharePoint 2010
9 1 (0.19%) Confluence
9 1 (0.19%) Site Server
Applications
1 254 (47.83%) Microsoft Office
2 44 (8.29%) Microsoft Excel
3 19 (3.58%) Microsoft PowerPoint
4 4 (0.75%) MS Visio
5 3 (0.56%) SOLIDWORKS
Business Applications
1 7 (1.32%) Eikon
2 2 (0.38%) assyst
2 2 (0.38%) Dynamics NAV
Cloud Services
1 162 (30.51%) Office 365
2 17 (3.20%) Microsoft Azure
3 8 (1.51%) Mimecast
4 5 (0.94%) Cloud Computing
5 4 (0.75%) Amazon AWS
5 4 (0.75%) OneDrive
6 3 (0.56%) Azure Active Directory
6 3 (0.56%) G Suite
6 3 (0.56%) Google Cloud Platform
6 3 (0.56%) IaaS
7 1 (0.19%) PaaS
7 1 (0.19%) SaaS
7 1 (0.19%) Slack
Communications & Networking
1 74 (13.94%) DNS
2 71 (13.37%) DHCP
3 63 (11.86%) TCP/IP
4 48 (9.04%) LAN
5 45 (8.47%) VPN
6 42 (7.91%) Firewall
7 32 (6.03%) WAN
8 25 (4.71%) Wireless
9 15 (2.82%) Skype
10 13 (2.45%) Wi-Fi
11 12 (2.26%) Remote Desktop
11 12 (2.26%) VoIP
12 8 (1.51%) Intranet
12 8 (1.51%) SAN
12 8 (1.51%) VLAN
13 7 (1.32%) Cisco IOS
14 6 (1.13%) ADSL
14 6 (1.13%) Internet
15 5 (0.94%) IP Telephony
15 5 (0.94%) WLAN
Database & Business Intelligence
1 19 (3.58%) SQL Server
2 3 (0.56%) SQL Server 2014
3 2 (0.38%) SQL Server 2008
4 1 (0.19%) MySQL
Development Applications
1 11 (2.07%) MSI
2 9 (1.69%) WinDbg
3 5 (0.94%) JIRA
4 3 (0.56%) Git (software)
General
1 152 (28.63%) Finance
2 51 (9.60%) Banking
3 30 (5.65%) Investment Banking
4 26 (4.90%) Telecoms
5 25 (4.71%) Front Office
6 21 (3.95%) Games
7 11 (2.07%) Manufacturing
8 10 (1.88%) Retail
9 9 (1.69%) Advertising
10 7 (1.32%) Back Office
11 5 (0.94%) Publishing
12 3 (0.56%) Legal
13 2 (0.38%) Law
14 1 (0.19%) Electronics
14 1 (0.19%) French Language
14 1 (0.19%) Marketing
14 1 (0.19%) Spanish Language
Libraries, Frameworks & Software Standards
1 24 (4.52%) Software Packaging
2 16 (3.01%) X-Windows
3 3 (0.56%) CSS
3 3 (0.56%) HTML
4 2 (0.38%) LDAP
4 2 (0.38%) XML
5 1 (0.19%) COM
5 1 (0.19%) SAML
5 1 (0.19%) WAP
Miscellaneous
1 51 (9.60%) Fat Client
1 51 (9.60%) Thin Client
2 25 (4.71%) Driving Licence
3 24 (4.52%) Management Information System
4 23 (4.33%) Analytical Skills
5 19 (3.58%) Hedge funds
6 17 (3.20%) Video Conferencing
7 16 (3.01%) iPhone
8 13 (2.45%) Blackberry
9 11 (2.07%) Fintech
9 11 (2.07%) Mobile Computing
10 9 (1.69%) Computer Science
11 8 (1.51%) iPad
11 8 (1.51%) Self-Motivation
12 6 (1.13%) NHS
13 5 (0.94%) Smartphone
13 5 (0.94%) User Experience
14 4 (0.75%) Smartcard
15 3 (0.56%) Client/Server
15 3 (0.56%) Foreign Exchange (FX)
Operating Systems
1 462 (87.01%) Windows
2 220 (41.43%) Windows 7
3 174 (32.77%) Windows 10
4 138 (25.99%) Windows Server
5 75 (14.12%) Windows Server 2012
6 73 (13.75%) Windows Server 2008
7 46 (8.66%) Windows 8
8 36 (6.78%) Android
9 34 (6.40%) Apple iOS
10 33 (6.21%) Mac OS X
11 20 (3.77%) Linux
12 12 (2.26%) Mac OS
13 8 (1.51%) Windows XP
14 7 (1.32%) Windows Server 2003
15 3 (0.56%) Unix
16 1 (0.19%) CentOS
16 1 (0.19%) Debian
16 1 (0.19%) Ubuntu
Processes & Methodologies
1 145 (27.31%) ITIL
2 78 (14.69%) Problem-Solving
3 33 (6.21%) Asset Management
4 29 (5.46%) Project Management
5 28 (5.27%) Infrastructure Engineering
6 26 (4.90%) Service Management
7 23 (4.33%) ITIL V3
7 23 (4.33%) Patch Management
8 22 (4.14%) Mentoring
9 17 (3.20%) Problem Management
10 15 (2.82%) Root Cause Analysis
10 15 (2.82%) Time Management
11 14 (2.64%) Configuration Management
11 14 (2.64%) Incident Management
11 14 (2.64%) Migration
12 13 (2.45%) Application Packaging
13 12 (2.26%) ITSM
14 11 (2.07%) Information Security
14 11 (2.07%) Task Automation
15 10 (1.88%) Break/Fix
Programming Languages
1 56 (10.55%) PowerShell
2 18 (3.39%) SQL
3 9 (1.69%) VBScript
4 5 (0.94%) C
5 4 (0.75%) Perl
5 4 (0.75%) Shell Script
6 3 (0.56%) JavaScript
6 3 (0.56%) Python
Qualifications
1 45 (8.47%) Microsoft Certification
2 35 (6.59%) MCSE
3 17 (3.20%) MCP
4 13 (2.45%) Degree
5 10 (1.88%) HND
6 7 (1.32%) Security Cleared
7 6 (1.13%) A+ Certification
7 6 (1.13%) CCNA
7 6 (1.13%) Cisco Certification
7 6 (1.13%) HNC
7 6 (1.13%) ITIL Foundation Certificate
7 6 (1.13%) MCDST
7 6 (1.13%) MCSA
8 3 (0.56%) Computer Science Degree
8 3 (0.56%) DBS Check
8 3 (0.56%) ITIL Certification
8 3 (0.56%) SC Cleared
9 2 (0.38%) Network+ Certification
9 2 (0.38%) VMware Certified Professional (VCP)
10 1 (0.19%) MOS
Quality Assurance & Compliance
1 91 (17.14%) SLA
2 4 (0.75%) GDPR
3 3 (0.56%) ISO/IEC 27001
4 1 (0.19%) HIPAA
4 1 (0.19%) ISO/IEC 20000
System Software
1 272 (51.22%) Active Directory
2 41 (7.72%) VMware Infrastructure
3 21 (3.95%) Hyper-V
4 14 (2.64%) Microsoft App-V
4 14 (2.64%) XenApp
5 11 (2.07%) VMware ESXi
5 11 (2.07%) vSphere
6 6 (1.13%) XenDesktop
7 5 (0.94%) Virtual Desktop
8 3 (0.56%) Terminal Server
9 2 (0.38%) BitLocker
9 2 (0.38%) Virtual Machines
9 2 (0.38%) VMware Workstation
9 2 (0.38%) XenServer
10 1 (0.19%) Docker
10 1 (0.19%) Microsoft Virtual Server
10 1 (0.19%) pfSense
10 1 (0.19%) Terminal Services
10 1 (0.19%) Virtual Servers
Systems Management
1 88 (16.57%) SCCM
2 16 (3.01%) WSUS
3 12 (2.26%) AirWatch
4 9 (1.69%) Backup Exec
4 9 (1.69%) Perfmon
5 8 (1.51%) Microsoft Intune
6 5 (0.94%) SCOM
7 4 (0.75%) Ansible
8 3 (0.56%) PowerCLI
8 3 (0.56%) Salt
8 3 (0.56%) Systems Management Server (SMS)
9 2 (0.38%) DameWare
9 2 (0.38%) Microsoft Data Protection Manager
10 1 (0.19%) BMC PATROL
10 1 (0.19%) Jamf Pro
10 1 (0.19%) MaaS360
10 1 (0.19%) Opscode Chef
10 1 (0.19%) Puppet
10 1 (0.19%) Single Sign-On
10 1 (0.19%) vCenter Server
Vendors
1 276 (51.98%) Microsoft
2 124 (23.35%) Citrix
3 71 (13.37%) VMware
4 41 (7.72%) Apple
5 39 (7.34%) Intel
6 36 (6.78%) Bloomberg
7 35 (6.59%) Reuters
8 28 (5.27%) Adobe
9 26 (4.90%) Cisco
10 21 (3.95%) HP
11 11 (2.07%) FactSet
12 10 (1.88%) Remedy
13 9 (1.69%) Ivanti
13 9 (1.69%) Sophos
13 9 (1.69%) Veeam
14 8 (1.51%) Fidessa
14 8 (1.51%) Wyse
15 7 (1.32%) Dell
15 7 (1.32%) Mitel
16 6 (1.13%) Avaya