IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 2 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Dec 2025
Same period 2024 Same period 2023
Rank 248 312 316
Rank change year-on-year +64 +4 +217
Permanent jobs requiring an IT Support Engineer 518 547 491
As % of all permanent jobs in the UK 0.95% 0.86% 0.97%
As % of the Job Titles category 1.06% 0.91% 1.02%
Number of salaries quoted 470 273 442
10th Percentile £25,750 £24,000 £25,000
25th Percentile £27,000 £26,750 £27,750
Median annual salary (50th Percentile) £31,000 £31,000 £32,500
Median % change year-on-year - -4.62% +4.50%
75th Percentile £38,750 £36,500 £38,750
90th Percentile £43,250 £42,200 £43,750
UK excluding London median annual salary £31,000 £30,000 £31,500
% change year-on-year +3.33% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 48,992 60,218 48,170
% of permanent jobs with a recognized job title 90.29% 94.22% 95.25%
Number of salaries quoted 30,933 33,415 37,549
10th Percentile £28,250 £32,500 £31,250
25th Percentile £35,938 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £57,500 £60,000
Median % change year-on-year -4.35% -4.17% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £52,500 £52,500
% change year-on-year -9.52% - -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 2 December 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 2 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +74 473 £31,500 - 159
UK excluding London +50 452 £31,000 +3.33% 167
Midlands -1 132 £30,000 - 22
South East +76 116 £32,500 +4.84% 35
Work from Home +94 100 £33,000 +0.76% 37
East Midlands +47 100 £30,000 - 7
North of England +34 76 £30,000 -6.25% 65
London +76 58 £37,750 +0.67% 21
East of England +37 48 £28,500 +3.64% 22
South West +31 43 £33,000 +10.00% 6
North West +53 39 £30,000 -4.76% 30
Yorkshire -2 36 £32,500 +8.33% 32
West Midlands -50 32 £35,750 +11.72% 15
Scotland +19 28 £29,000 +5.45% 14
Wales +16 8 £28,000 -13.85% 5
North East +3 1 £35,000 -1.41% 7
Northern Ireland -4 1 £31,500 +5.00% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 December 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 335 (64.67%) Microsoft
1 335 (64.67%) Windows
2 334 (64.48%) Microsoft 365
3 272 (52.51%) Active Directory
4 209 (40.35%) Problem-Solving
5 205 (39.58%) Azure
6 187 (36.10%) Windows Server
7 140 (27.03%) DNS
8 130 (25.10%) Firewall
9 128 (24.71%) DHCP
10 122 (23.55%) Customer Service
11 110 (21.24%) Microsoft Intune
12 95 (18.34%) Entra ID
13 92 (17.76%) SharePoint
14 86 (16.60%) TCP/IP
15 83 (16.02%) ITIL
16 81 (15.64%) Windows 10
17 78 (15.06%) Microsoft Exchange
18 76 (14.67%) Cybersecurity
19 75 (14.48%) VMware
20 73 (14.09%) Hyper-V
21 64 (12.36%) VLAN
21 64 (12.36%) VPN
22 56 (10.81%) Microsoft Office
23 54 (10.42%) VMware Infrastructure
24 49 (9.46%) Microsoft Certification
25 47 (9.07%) Degree
26 46 (8.88%) Wi-Fi
27 45 (8.69%) Mac OS
27 45 (8.69%) PowerShell

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 92 (17.76%) SharePoint
2 78 (15.06%) Microsoft Exchange
3 21 (4.05%) IIS
4 2 (0.39%) Confluence
4 2 (0.39%) Exchange Server 2007
4 2 (0.39%) Exchange Server 2010
4 2 (0.39%) Exchange Server 2013
Applications
1 56 (10.81%) Microsoft Office
2 11 (2.12%) Microsoft Excel
3 5 (0.97%) Microsoft PowerPoint
4 3 (0.58%) CINEMA 4D
5 2 (0.39%) Acrobat
6 1 (0.19%) Adobe Creative Suite
Business Applications
1 8 (1.54%) Dynamics CRM
2 2 (0.39%) Dynamics NAV
3 1 (0.19%) Dynamics AX
3 1 (0.19%) Remedy ITSM
Cloud Services
1 334 (64.48%) Microsoft 365
2 205 (39.58%) Azure
3 95 (18.34%) Entra ID
4 36 (6.95%) AWS
5 28 (5.41%) OneDrive
6 25 (4.83%) SaaS
7 23 (4.44%) Google Workspace
8 18 (3.47%) Power Platform
9 16 (3.09%) GCP
10 13 (2.51%) Azure DevOps
11 12 (2.32%) Power Automate
12 8 (1.54%) IaaS
12 8 (1.54%) PaaS
13 6 (1.16%) Cloud Computing
14 5 (0.97%) Azure AI
14 5 (0.97%) iPaaS
14 5 (0.97%) Microsoft Copilot
14 5 (0.97%) Rubrik
14 5 (0.97%) Serverless
15 4 (0.77%) Datadog
Communications & Networking
1 140 (27.03%) DNS
2 130 (25.10%) Firewall
3 128 (24.71%) DHCP
4 86 (16.60%) TCP/IP
5 64 (12.36%) VLAN
5 64 (12.36%) VPN
6 46 (8.88%) Wi-Fi
7 32 (6.18%) WAN
7 32 (6.18%) Wireless
8 31 (5.98%) LAN
9 27 (5.21%) VoIP
10 17 (3.28%) SAN
11 11 (2.12%) SD-WAN
12 8 (1.54%) IPsec
13 7 (1.35%) IP Telephony
14 6 (1.16%) Cisco IOS
14 6 (1.16%) Remote Desktop
15 5 (0.97%) Softphone
16 4 (0.77%) WLAN
17 3 (0.58%) Internet
Database & Business Intelligence
1 25 (4.83%) SQL Server
2 16 (3.09%) Power BI
3 12 (2.32%) Amazon RDS
3 12 (2.32%) SQL Server Reporting Services
4 4 (0.77%) Relational Database
5 3 (0.58%) PostgreSQL
6 2 (0.39%) Oracle Database
7 1 (0.19%) MySQL
Development Applications
1 11 (2.12%) JIRA
General
1 213 (41.12%) Social Skills
2 36 (6.95%) Manufacturing
3 33 (6.37%) Organisational Skills
4 31 (5.98%) Finance
5 27 (5.21%) Law
6 25 (4.83%) Analytical Skills
7 20 (3.86%) Telecoms
8 15 (2.90%) Inclusion and Diversity
9 14 (2.70%) Public Sector
10 13 (2.51%) Electronics
11 11 (2.12%) Legal
12 9 (1.74%) Documentation Skills
12 9 (1.74%) Retail
13 8 (1.54%) Marketing
14 6 (1.16%) Advertising
14 6 (1.16%) Billing
15 4 (0.77%) Dutch Language
15 4 (0.77%) French Language
15 4 (0.77%) Games
15 4 (0.77%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (2.70%) .NET
2 12 (2.32%) .NET Framework
2 12 (2.32%) Entity Framework
2 12 (2.32%) WinForms
3 7 (1.35%) ASP.NET
4 5 (0.97%) 802.1X
5 3 (0.58%) EDI
Miscellaneous
1 115 (22.20%) Driving Licence
2 43 (8.30%) Onboarding
3 22 (4.25%) Self-Motivation
4 20 (3.86%) CCTV
5 12 (2.32%) Clustering
6 9 (1.74%) FMCG
7 8 (1.54%) iPhone
8 7 (1.35%) Analytical Mindset
8 7 (1.35%) BYOD
9 6 (1.16%) Enterprise Software
10 5 (0.97%) Cyber Security Posture
10 5 (0.97%) Data Centre
10 5 (0.97%) Smartphone
11 4 (0.77%) Fat Client
11 4 (0.77%) iPad
11 4 (0.77%) Life Science
11 4 (0.77%) Renewable Energy
11 4 (0.77%) Solar Panel
11 4 (0.77%) Thin Client
12 3 (0.58%) Video Conferencing
Operating Systems
1 335 (64.67%) Windows
2 187 (36.10%) Windows Server
3 81 (15.64%) Windows 10
4 45 (8.69%) Mac OS
5 40 (7.72%) Linux
6 21 (4.05%) Apple iOS
6 21 (4.05%) Windows Server 2019
7 17 (3.28%) Windows Server 2016
8 12 (2.32%) Android
9 9 (1.74%) Windows Server 2012
10 8 (1.54%) Mac OS X
11 6 (1.16%) VMS
11 6 (1.16%) Windows 7
12 4 (0.77%) Windows 8
13 3 (0.58%) Debian
13 3 (0.58%) Unix
14 1 (0.19%) Red Hat Enterprise Linux
14 1 (0.19%) Solaris
14 1 (0.19%) Ubuntu
14 1 (0.19%) Windows Server 2008
Processes & Methodologies
1 209 (40.35%) Problem-Solving
2 122 (23.55%) Customer Service
3 83 (16.02%) ITIL
4 76 (14.67%) Cybersecurity
5 34 (6.56%) Mentoring
6 33 (6.37%) Infrastructure Engineering
7 32 (6.18%) Disaster Recovery
8 31 (5.98%) Continuous Improvement
8 31 (5.98%) Incident Management
9 30 (5.79%) ITSM
9 30 (5.79%) Project Delivery
10 26 (5.02%) Asset Management
11 25 (4.83%) Business Intelligence
12 24 (4.63%) Process Improvement
12 24 (4.63%) Service Delivery
13 23 (4.44%) Remote Monitoring and Management
14 22 (4.25%) Data Protection
15 21 (4.05%) Software Engineering
16 19 (3.67%) Collaborative Culture
17 18 (3.47%) Migration
Programming Languages
1 45 (8.69%) PowerShell
2 27 (5.21%) SQL
3 14 (2.70%) C#
4 13 (2.51%) T-SQL
5 7 (1.35%) PL/SQL
5 7 (1.35%) Python
5 7 (1.35%) VBScript
6 1 (0.19%) Bash
6 1 (0.19%) VBA
Qualifications
1 49 (9.46%) Microsoft Certification
2 47 (9.07%) Degree
3 23 (4.44%) DBS Check
4 21 (4.05%) MCP
5 19 (3.67%) A+ Certification
6 16 (3.09%) Computer Science Degree
7 14 (2.70%) CCNA
7 14 (2.70%) Cisco Certification
8 10 (1.93%) MCSA
9 9 (1.74%) MCSE
10 7 (1.35%) CCNP
10 7 (1.35%) ITIL Foundation Certificate
11 6 (1.16%) ACMT
11 6 (1.16%) Security Cleared
11 6 (1.16%) VMware Certified Professional (VCP)
12 3 (0.58%) Azure Certification
12 3 (0.58%) HND
12 3 (0.58%) ITIL Certification
13 2 (0.39%) NVQ Level 3
13 2 (0.39%) SC Cleared
Quality Assurance & Compliance
1 33 (6.37%) Cyber Essentials
2 31 (5.98%) SLA
3 30 (5.79%) ISO/IEC 27001
4 21 (4.05%) GDPR
5 6 (1.16%) Accessibility
6 3 (0.58%) Cyber Essentials PLUS
7 1 (0.19%) NIST
System Software
1 272 (52.51%) Active Directory
2 73 (14.09%) Hyper-V
3 54 (10.42%) VMware Infrastructure
4 10 (1.93%) Firmware
5 8 (1.54%) Virtual Desktop
6 7 (1.35%) Docker
7 6 (1.16%) VMware ESXi
8 4 (0.77%) Virtual Machines
8 4 (0.77%) VMware Workstation
8 4 (0.77%) vSphere
9 3 (0.58%) XenApp
10 2 (0.39%) BitLocker
10 2 (0.39%) XenDesktop
11 1 (0.19%) Virtual Servers
11 1 (0.19%) VMware Server
Systems Management
1 110 (21.24%) Microsoft Intune
2 17 (3.28%) Autotask
3 12 (2.32%) SCCM
4 11 (2.12%) Kubernetes
5 7 (1.35%) Jamf Pro
6 6 (1.16%) vCenter Server
7 5 (0.97%) Failover Clustering
8 3 (0.58%) Active Directory Federation Services
8 3 (0.58%) FortiGate
9 2 (0.39%) SmoothWall
10 1 (0.19%) Ansible
10 1 (0.19%) Microsoft Clustering
10 1 (0.19%) NetBackup
10 1 (0.19%) Podman
10 1 (0.19%) Proxmox
10 1 (0.19%) Puppet
10 1 (0.19%) WhatsUp Gold
Vendors
1 335 (64.67%) Microsoft
2 75 (14.48%) VMware
3 37 (7.14%) Google
4 34 (6.56%) Veeam
5 28 (5.41%) Apple
6 25 (4.83%) Cisco
7 17 (3.28%) Sophos
8 15 (2.90%) Datto
9 14 (2.70%) HP
9 14 (2.70%) ServiceNow
10 12 (2.32%) Adobe
10 12 (2.32%) Sage
10 12 (2.32%) Xamarin
10 12 (2.32%) Zoho
11 9 (1.74%) SAP
11 9 (1.74%) WatchGuard
12 8 (1.54%) Aruba
12 8 (1.54%) Citrix
12 8 (1.54%) Draytek
12 8 (1.54%) Oracle