IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 26 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Dec 2025
Same period 2024 Same period 2023
Rank 222 326 305
Rank change year-on-year +104 -21 +175
Permanent jobs requiring an IT Support Engineer 612 453 489
As % of all permanent jobs in the UK 1.02% 0.81% 0.95%
As % of the Job Titles category 1.13% 0.87% 1.00%
Number of salaries quoted 553 233 454
10th Percentile £25,750 £24,800 £24,825
25th Percentile £27,250 £26,250 £27,500
Median annual salary (50th Percentile) £31,000 £32,000 £32,500
Median % change year-on-year -3.13% -1.54% +4.84%
75th Percentile £38,750 £37,250 £38,750
90th Percentile £42,500 £44,650 £43,750
UK excluding London median annual salary £30,250 £30,000 £31,500
% change year-on-year +0.83% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 54,223 52,219 48,884
% of permanent jobs with a recognized job title 90.45% 93.42% 95.22%
Number of salaries quoted 33,503 27,758 37,761
10th Percentile £28,500 £33,000 £31,250
25th Percentile £36,250 £44,174 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,000 £78,656
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £50,000 £52,500 £50,918
% change year-on-year -4.76% +3.11% -3.01%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 26 December 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 26 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +110 561 £31,500 -1.56% 116
UK excluding London +101 535 £30,250 +0.83% 123
South East +99 142 £32,000 +6.67% 29
Midlands -4 140 £30,000 - 18
Work from Home +86 113 £35,000 +7.69% 35
East Midlands +28 101 £30,000 +3.45% 8
North of England +73 99 £30,000 -6.98% 42
London +67 70 £37,875 +1.00% 16
East of England +38 60 £30,000 +12.15% 6
North West +63 52 £30,000 -6.25% 25
South West +38 50 £32,500 -2.26% 13
Yorkshire +11 46 £32,500 +3.17% 15
West Midlands -46 39 £35,000 +9.38% 10
Scotland +23 34 £30,000 +6.19% 7
Wales +18 9 £28,000 -13.85% 9
North East +8 1 £35,000 -2.78% 5
Northern Ireland - 1 £31,500 -

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 December 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 361 (58.99%) Microsoft
2 357 (58.33%) Microsoft 365
2 357 (58.33%) Windows
3 284 (46.41%) Active Directory
4 223 (36.44%) Problem-Solving
5 221 (36.11%) Azure
6 199 (32.52%) Windows Server
7 140 (22.88%) DNS
8 137 (22.39%) Firewall
9 132 (21.57%) Customer Service
10 130 (21.24%) DHCP
11 115 (18.79%) Microsoft Intune
12 104 (16.99%) Entra ID
13 103 (16.83%) SharePoint
14 91 (14.87%) ITIL
15 87 (14.22%) Windows 10
16 85 (13.89%) TCP/IP
17 83 (13.56%) Cybersecurity
18 79 (12.91%) Microsoft Exchange
18 79 (12.91%) VPN
19 70 (11.44%) VMware
20 69 (11.27%) Hyper-V
21 65 (10.62%) VLAN
22 59 (9.64%) Microsoft Office
23 51 (8.33%) Degree
24 50 (8.17%) Microsoft Certification
25 48 (7.84%) VMware Infrastructure
26 47 (7.68%) Wi-Fi
27 46 (7.52%) Mac OS
28 45 (7.35%) Google

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 103 (16.83%) SharePoint
2 79 (12.91%) Microsoft Exchange
3 21 (3.43%) IIS
4 5 (0.82%) Confluence
5 2 (0.33%) Exchange Server 2007
5 2 (0.33%) Exchange Server 2010
5 2 (0.33%) Exchange Server 2013
Applications
1 59 (9.64%) Microsoft Office
2 14 (2.29%) Microsoft Excel
3 5 (0.82%) Microsoft PowerPoint
4 3 (0.49%) CINEMA 4D
5 2 (0.33%) Acrobat
6 1 (0.16%) Adobe Creative Suite
6 1 (0.16%) AutoCAD
Business Applications
1 9 (1.47%) Dynamics CRM
2 2 (0.33%) Dynamics NAV
3 1 (0.16%) Dynamics AX
3 1 (0.16%) NetSuite
3 1 (0.16%) Remedy ITSM
Cloud Services
1 357 (58.33%) Microsoft 365
2 221 (36.11%) Azure
3 104 (16.99%) Entra ID
4 40 (6.54%) AWS
5 34 (5.56%) OneDrive
6 31 (5.07%) Google Workspace
7 24 (3.92%) SaaS
8 18 (2.94%) Power Platform
9 16 (2.61%) GCP
10 13 (2.12%) Azure DevOps
11 12 (1.96%) Power Automate
12 6 (0.98%) IaaS
12 6 (0.98%) PaaS
13 5 (0.82%) Azure AI
13 5 (0.82%) Cloud Computing
13 5 (0.82%) iPaaS
13 5 (0.82%) Microsoft Copilot
14 4 (0.65%) Datadog
14 4 (0.65%) Dynamics 365
14 4 (0.65%) PowerApps
Communications & Networking
1 140 (22.88%) DNS
2 137 (22.39%) Firewall
3 130 (21.24%) DHCP
4 85 (13.89%) TCP/IP
5 79 (12.91%) VPN
6 65 (10.62%) VLAN
7 47 (7.68%) Wi-Fi
8 42 (6.86%) WAN
9 41 (6.70%) LAN
10 31 (5.07%) Wireless
11 30 (4.90%) VoIP
12 13 (2.12%) SAN
13 9 (1.47%) Remote Desktop
13 9 (1.47%) SD-WAN
14 8 (1.31%) IPsec
15 7 (1.14%) IP Telephony
16 6 (0.98%) Cisco IOS
16 6 (0.98%) WLAN
17 5 (0.82%) Softphone
18 3 (0.49%) TETRA
Database & Business Intelligence
1 25 (4.08%) SQL Server
2 16 (2.61%) Power BI
3 12 (1.96%) Amazon RDS
3 12 (1.96%) SQL Server Reporting Services
4 4 (0.65%) Relational Database
5 3 (0.49%) PostgreSQL
6 2 (0.33%) Oracle Database
7 1 (0.16%) MySQL
Development Applications
1 15 (2.45%) JIRA
General
1 224 (36.60%) Social Skills
2 42 (6.86%) Finance
3 41 (6.70%) Manufacturing
3 41 (6.70%) Organisational Skills
4 31 (5.07%) Analytical Skills
5 28 (4.58%) Law
6 26 (4.25%) Telecoms
7 18 (2.94%) Public Sector
8 16 (2.61%) Electronics
9 14 (2.29%) Inclusion and Diversity
10 12 (1.96%) Legal
11 11 (1.80%) Marketing
12 10 (1.63%) Retail
13 9 (1.47%) Documentation Skills
14 7 (1.14%) Advertising
15 6 (0.98%) Fire and Rescue
15 6 (0.98%) Police
16 5 (0.82%) Games
17 4 (0.65%) Billing
17 4 (0.65%) Dutch Language
Libraries, Frameworks & Software Standards
1 14 (2.29%) .NET
2 12 (1.96%) .NET Framework
2 12 (1.96%) Entity Framework
2 12 (1.96%) WinForms
3 7 (1.14%) ASP.NET
4 3 (0.49%) 802.1X
4 3 (0.49%) EDI
Miscellaneous
1 117 (19.12%) Driving Licence
2 45 (7.35%) Onboarding
3 28 (4.58%) Self-Motivation
4 20 (3.27%) CCTV
5 12 (1.96%) Clustering
6 10 (1.63%) Analytical Mindset
7 8 (1.31%) FMCG
8 6 (0.98%) Enterprise Software
8 6 (0.98%) iPhone
9 5 (0.82%) BYOD
9 5 (0.82%) Cyber Security Posture
9 5 (0.82%) Fat Client
9 5 (0.82%) Smartphone
9 5 (0.82%) Thin Client
10 4 (0.65%) Data Centre
10 4 (0.65%) Life Science
10 4 (0.65%) Mobile App
10 4 (0.65%) Renewable Energy
10 4 (0.65%) Solar Panel
10 4 (0.65%) Virtual Team
Operating Systems
1 357 (58.33%) Windows
2 199 (32.52%) Windows Server
3 87 (14.22%) Windows 10
4 46 (7.52%) Mac OS
5 39 (6.37%) Linux
6 28 (4.58%) Windows Server 2019
7 24 (3.92%) Windows Server 2016
8 18 (2.94%) Apple iOS
9 14 (2.29%) Android
10 13 (2.12%) Windows Server 2012
11 8 (1.31%) Mac OS X
12 6 (0.98%) VMS
12 6 (0.98%) Windows 7
13 4 (0.65%) Windows 8
14 3 (0.49%) Debian
15 1 (0.16%) Red Hat Enterprise Linux
15 1 (0.16%) Solaris
15 1 (0.16%) Ubuntu
15 1 (0.16%) Unix
15 1 (0.16%) Windows Server 2008
Processes & Methodologies
1 223 (36.44%) Problem-Solving
2 132 (21.57%) Customer Service
3 91 (14.87%) ITIL
4 83 (13.56%) Cybersecurity
5 40 (6.54%) Mentoring
6 34 (5.56%) Disaster Recovery
6 34 (5.56%) ITSM
7 32 (5.23%) Incident Management
7 32 (5.23%) Remote Monitoring and Management
8 29 (4.74%) Continuous Improvement
9 28 (4.58%) Asset Management
9 28 (4.58%) Business Intelligence
9 28 (4.58%) Project Delivery
9 28 (4.58%) Service Delivery
10 27 (4.41%) Infrastructure Engineering
10 27 (4.41%) Process Improvement
11 22 (3.59%) Computer Science
11 22 (3.59%) Data Protection
12 21 (3.43%) Software Engineering
13 19 (3.10%) Collaborative Culture
Programming Languages
1 41 (6.70%) PowerShell
2 31 (5.07%) SQL
3 14 (2.29%) C#
4 13 (2.12%) T-SQL
5 7 (1.14%) PL/SQL
5 7 (1.14%) Python
5 7 (1.14%) VBScript
6 1 (0.16%) Bash
6 1 (0.16%) VBA
Qualifications
1 51 (8.33%) Degree
2 50 (8.17%) Microsoft Certification
3 27 (4.41%) DBS Check
4 25 (4.08%) A+ Certification
5 21 (3.43%) MCP
6 19 (3.10%) Computer Science Degree
7 14 (2.29%) Security Cleared
8 13 (2.12%) CCNA
8 13 (2.12%) Cisco Certification
9 11 (1.80%) MCSA
10 9 (1.47%) MCSE
11 7 (1.14%) CCNP
11 7 (1.14%) ITIL Foundation Certificate
11 7 (1.14%) SC Cleared
12 6 (0.98%) ACMT
12 6 (0.98%) Network+ Certification
12 6 (0.98%) VMware Certified Professional (VCP)
13 5 (0.82%) CompTIA Security+
14 3 (0.49%) Azure Certification
14 3 (0.49%) BPSS Clearance
Quality Assurance & Compliance
1 36 (5.88%) Cyber Essentials
1 36 (5.88%) SLA
2 32 (5.23%) ISO/IEC 27001
3 21 (3.43%) GDPR
4 6 (0.98%) Accessibility
5 4 (0.65%) NIST
6 1 (0.16%) Cyber Essentials PLUS
6 1 (0.16%) QA
System Software
1 284 (46.41%) Active Directory
2 69 (11.27%) Hyper-V
3 48 (7.84%) VMware Infrastructure
4 10 (1.63%) Firmware
4 10 (1.63%) Virtual Desktop
5 7 (1.14%) Docker
6 6 (0.98%) VMware ESXi
7 4 (0.65%) Virtual Machines
7 4 (0.65%) VMware Workstation
7 4 (0.65%) vSphere
8 3 (0.49%) XenApp
9 2 (0.33%) BitLocker
9 2 (0.33%) XenDesktop
10 1 (0.16%) VMware Server
Systems Management
1 115 (18.79%) Microsoft Intune
2 15 (2.45%) Autotask
3 10 (1.63%) Kubernetes
4 8 (1.31%) SCCM
5 7 (1.14%) Jamf Pro
6 6 (0.98%) Active Directory Federation Services
6 6 (0.98%) vCenter Server
7 5 (0.82%) Failover Clustering
8 3 (0.49%) FortiGate
9 2 (0.33%) SmoothWall
10 1 (0.16%) Ansible
10 1 (0.16%) Microsoft Clustering
10 1 (0.16%) NetBackup
10 1 (0.16%) Podman
10 1 (0.16%) Proxmox
10 1 (0.16%) Puppet
10 1 (0.16%) WhatsUp Gold
Vendors
1 361 (58.99%) Microsoft
2 70 (11.44%) VMware
3 45 (7.35%) Google
4 35 (5.72%) Apple
5 33 (5.39%) Veeam
6 20 (3.27%) Cisco
7 15 (2.45%) ServiceNow
8 13 (2.12%) Zoho
9 12 (1.96%) Adobe
9 12 (1.96%) Datto
9 12 (1.96%) Sage
9 12 (1.96%) SAP
9 12 (1.96%) Sophos
9 12 (1.96%) Xamarin
10 10 (1.63%) HP
11 9 (1.47%) WatchGuard
12 8 (1.31%) Citrix
12 8 (1.31%) Draytek
12 8 (1.31%) Oracle
13 7 (1.14%) Dell