IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 17 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Sep 2026
Same period 2025 Same period 2024
Rank 181 422 368
Rank change year-on-year +241 -54 -23
Permanent jobs requiring an IT Support Engineer 1,265 274 532
As % of all permanent jobs in the UK 1.10% 0.56% 0.68%
As % of the Job Titles category 1.18% 0.62% 0.72%
Number of salaries quoted 1,164 239 407
10th Percentile £27,000 £25,375 £24,000
25th Percentile £29,500 £28,000 £26,750
Median annual salary (50th Percentile) £34,000 £33,500 £32,000
Median % change year-on-year +1.49% +4.69% -1.54%
75th Percentile £39,500 £41,750 £37,000
90th Percentile £45,000 £47,750 £43,750
UK excluding London median annual salary £33,500 £32,500 £30,000
% change year-on-year +3.08% +8.33% -3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 107,222 44,266 74,164
% of permanent jobs with a recognized job title 93.32% 89.67% 95.25%
Number of salaries quoted 73,597 26,014 44,625
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,400 £36,250 £40,000
Median annual salary (50th Percentile) £59,000 £55,000 £55,000
Median % change year-on-year +7.27% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 17 September 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 17 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +236 1,146 £34,000 -2.86% 114
UK excluding London +201 1,114 £33,500 +3.08% 108
South East +125 299 £35,000 -12.50% 31
Work from Home +126 231 £32,500 -7.14% 34
East of England +103 209 £33,000 -4.35% 10
North of England +80 197 £31,500 -2.33% 25
South West +37 162 £35,000 +2.94% 7
Midlands +43 145 £32,500 +12.07% 21
London +33 133 £35,000 -12.50% 29
North West +72 112 £32,500 +0.78% 21
Yorkshire +6 79 £30,000 -4.00% 2
West Midlands +24 74 £32,500 -7.14% 11
East Midlands -10 71 £30,000 +13.21% 10
Scotland +41 59 £28,500 +4.59% 14
Wales - 32 £40,000 - 1
Northern Ireland -64 11 £41,000 +30.16% 2
North East - 6 £42,500 - 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 17 September 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 755 (59.68%) Microsoft
2 734 (58.02%) Microsoft 365
3 677 (53.52%) Windows
4 517 (40.87%) Active Directory
5 345 (27.27%) Azure
6 337 (26.64%) Entra ID
7 336 (26.56%) Windows Server
8 334 (26.40%) Problem-Solving
9 327 (25.85%) Customer Service
10 258 (20.40%) Microsoft Exchange
11 252 (19.92%) Microsoft Intune
12 242 (19.13%) SharePoint
13 234 (18.50%) DNS
14 222 (17.55%) Firewall
15 201 (15.89%) DHCP
16 185 (14.62%) Hyper-V
17 180 (14.23%) Cybersecurity
18 170 (13.44%) VMware
19 160 (12.65%) VPN
20 147 (11.62%) Wi-Fi
21 140 (11.07%) VMware Infrastructure
22 135 (10.67%) TCP/IP
23 133 (10.51%) Windows 10
24 130 (10.28%) Mac OS
25 115 (9.09%) Continuous Improvement
26 112 (8.85%) ITIL
27 110 (8.70%) Infrastructure Engineering
28 103 (8.14%) VoIP
29 102 (8.06%) Linux
30 97 (7.67%) Disaster Recovery

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 258 (20.40%) Microsoft Exchange
2 242 (19.13%) SharePoint
3 23 (1.82%) IIS
4 8 (0.63%) Confluence
5 7 (0.55%) Exchange Server 2007
5 7 (0.55%) Exchange Server 2010
5 7 (0.55%) Exchange Server 2013
6 6 (0.47%) Apache
7 1 (0.079%) WordPress
Applications
1 83 (6.56%) Microsoft Office
2 15 (1.19%) Microsoft Excel
3 5 (0.40%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) MS Visio
Business Applications
1 3 (0.24%) NetSuite
1 3 (0.24%) Shopify
2 1 (0.079%) Dynamics CRM
Cloud Services
1 734 (58.02%) Microsoft 365
2 345 (27.27%) Azure
3 337 (26.64%) Entra ID
4 74 (5.85%) OneDrive
5 50 (3.95%) Google Workspace
6 39 (3.08%) SaaS
7 37 (2.92%) AWS
8 23 (1.82%) Power Platform
9 17 (1.34%) Power Automate
10 13 (1.03%) Dynamics 365
11 11 (0.87%) Mimecast
12 8 (0.63%) Azure DevOps
13 6 (0.47%) Cloudflare
14 4 (0.32%) Cloud Computing
14 4 (0.32%) Nutanix
14 4 (0.32%) Serverless
15 3 (0.24%) Microsoft Copilot
15 3 (0.24%) PaaS
15 3 (0.24%) PowerApps
16 1 (0.079%) Microsoft Purview
Communications & Networking
1 234 (18.50%) DNS
2 222 (17.55%) Firewall
3 201 (15.89%) DHCP
4 160 (12.65%) VPN
5 147 (11.62%) Wi-Fi
6 135 (10.67%) TCP/IP
7 103 (8.14%) VoIP
8 82 (6.48%) VLAN
8 82 (6.48%) Wireless
9 73 (5.77%) LAN
10 63 (4.98%) WAN
11 22 (1.74%) Network Security
12 18 (1.42%) Internet
12 18 (1.42%) SSL
13 16 (1.26%) WLAN
14 14 (1.11%) Remote Desktop
15 12 (0.95%) SAN
16 8 (0.63%) PBX
17 7 (0.55%) NAS
17 7 (0.55%) Structured Cabling
Database & Business Intelligence
1 45 (3.56%) SQL Server
2 14 (1.11%) MySQL
3 8 (0.63%) Azure SQL Database
4 4 (0.32%) Amazon RDS
5 3 (0.24%) Power BI
Development Applications
1 37 (2.92%) JIRA
2 1 (0.079%) Carbide.c++
2 1 (0.079%) SQL Server Management Studio (SSMS)
General
1 454 (35.89%) Social Skills
2 66 (5.22%) Manufacturing
3 61 (4.82%) Analytical Skills
4 54 (4.27%) Legal
5 43 (3.40%) Organisational Skills
6 36 (2.85%) Advertising
7 32 (2.53%) Finance
8 28 (2.21%) Telecoms
9 25 (1.98%) Documentation Skills
10 24 (1.90%) Retail
11 22 (1.74%) Public Sector
12 18 (1.42%) Inclusion and Diversity
13 13 (1.03%) Games
14 11 (0.87%) Automotive
15 10 (0.79%) Aerospace
16 4 (0.32%) Aviation
16 4 (0.32%) Police
17 3 (0.24%) Back Office
17 3 (0.24%) Law
17 3 (0.24%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (0.71%) HTML
2 7 (0.55%) JSON
3 5 (0.40%) CSS
4 4 (0.32%) .NET
4 4 (0.32%) ASP.NET Web Forms
4 4 (0.32%) Web Services
4 4 (0.32%) WinForms
5 2 (0.16%) EDI
5 2 (0.16%) LDAP
5 2 (0.16%) SAML
Miscellaneous
1 210 (16.60%) Driving Licence
2 96 (7.59%) Onboarding
3 63 (4.98%) Self-Motivation
4 45 (3.56%) CCTV
5 19 (1.50%) Video Conferencing
6 17 (1.34%) FMCG
7 12 (0.95%) Hybrid Cloud
8 9 (0.71%) Replication
9 8 (0.63%) Data Centre
9 8 (0.63%) Management Information System
10 7 (0.55%) Clustering
10 7 (0.55%) Cyber Threat
10 7 (0.55%) PKI
11 6 (0.47%) Fat Client
11 6 (0.47%) Thin Client
12 5 (0.40%) Analytical Mindset
12 5 (0.40%) Educational Technology
12 5 (0.40%) iPad
12 5 (0.40%) Raspberry Pi
13 4 (0.32%) Housing Association
Operating Systems
1 677 (53.52%) Windows
2 336 (26.56%) Windows Server
3 133 (10.51%) Windows 10
4 130 (10.28%) Mac OS
5 102 (8.06%) Linux
6 39 (3.08%) Windows Server 2019
7 31 (2.45%) Apple iOS
8 29 (2.29%) Windows Server 2016
9 24 (1.90%) Android
10 20 (1.58%) Ubuntu
11 12 (0.95%) Windows Server 2012
12 5 (0.40%) Rocky
12 5 (0.40%) Windows 7
13 4 (0.32%) Mac OS X
13 4 (0.32%) Windows 8
14 3 (0.24%) Windows Server 2008
15 2 (0.16%) VMS
Processes & Methodologies
1 334 (26.40%) Problem-Solving
2 327 (25.85%) Customer Service
3 180 (14.23%) Cybersecurity
4 115 (9.09%) Continuous Improvement
5 112 (8.85%) ITIL
6 110 (8.70%) Infrastructure Engineering
7 97 (7.67%) Disaster Recovery
8 60 (4.74%) Project Delivery
9 58 (4.58%) Service Delivery
10 53 (4.19%) Remote Monitoring and Management
11 50 (3.95%) Mentoring
12 49 (3.87%) ITSM
13 46 (3.64%) Service Management
14 45 (3.56%) User Experience
15 39 (3.08%) Business Continuity
15 39 (3.08%) Collaborative Working
16 36 (2.85%) Kalman Filter
17 35 (2.77%) Collaborative Culture
17 35 (2.77%) Identity Management
17 35 (2.77%) Server Management
Programming Languages
1 69 (5.45%) PowerShell
2 44 (3.48%) SQL
3 10 (0.79%) R
3 10 (0.79%) Ruby
4 7 (0.55%) C#
5 4 (0.32%) VBScript
6 3 (0.24%) JavaScript
6 3 (0.24%) PHP
6 3 (0.24%) Python
6 3 (0.24%) VB
6 3 (0.24%) VBA
7 1 (0.079%) T-SQL
Qualifications
1 95 (7.51%) Degree
2 87 (6.88%) Microsoft Certification
3 71 (5.61%) DBS Check
4 38 (3.00%) Security Cleared
5 32 (2.53%) CCNA
5 32 (2.53%) Cisco Certification
6 26 (2.06%) SC Cleared
7 22 (1.74%) Azure Certification
7 22 (1.74%) Network+ Certification
8 12 (0.95%) CompTIA Security+
9 11 (0.87%) A+ Certification
9 11 (0.87%) Computer Science Degree
10 9 (0.71%) Microsoft Certified Professional
11 8 (0.63%) MCSA
12 6 (0.47%) HND
13 5 (0.40%) AWS Certification
13 5 (0.40%) HNC
13 5 (0.40%) ITIL Foundation Certificate
14 4 (0.32%) AWS Certified Cloud Practitioner
14 4 (0.32%) MCSE
Quality Assurance & Compliance
1 85 (6.72%) Cyber Essentials
2 40 (3.16%) SLA
3 36 (2.85%) GDPR
4 34 (2.69%) ISO/IEC 27001
5 16 (1.26%) Cyber Essentials PLUS
6 8 (0.63%) PCI DSS
7 3 (0.24%) Accessibility
8 2 (0.16%) QA
9 1 (0.079%) Data Quality
System Software
1 517 (40.87%) Active Directory
2 185 (14.62%) Hyper-V
3 140 (11.07%) VMware Infrastructure
4 24 (1.90%) Virtual Machines
5 18 (1.42%) Virtual Desktop
6 14 (1.11%) VMware ESXi
7 7 (0.55%) BitLocker
7 7 (0.55%) Docker
7 7 (0.55%) vSphere
8 5 (0.40%) Terminal Services
9 4 (0.32%) Firmware
10 2 (0.16%) Virtual Servers
11 1 (0.079%) Terminal Server
11 1 (0.079%) XenApp
Systems Management
1 252 (19.92%) Microsoft Intune
2 24 (1.90%) Jamf Pro
3 19 (1.50%) Autotask
4 17 (1.34%) Systems Management Server (SMS)
5 15 (1.19%) SCCM
6 13 (1.03%) WSUS
7 8 (0.63%) Proxmox
8 7 (0.55%) Failover Clustering
9 4 (0.32%) Iperf
9 4 (0.32%) Single Sign-On
10 3 (0.24%) FortiGate
11 2 (0.16%) Backup Exec
12 1 (0.079%) vCenter Server
Vendors
1 755 (59.68%) Microsoft
2 170 (13.44%) VMware
3 72 (5.69%) Cisco
4 62 (4.90%) Veeam
5 53 (4.19%) SonicWALL
6 51 (4.03%) Google
7 50 (3.95%) Apple
8 35 (2.77%) HP
9 34 (2.69%) Meraki
10 31 (2.45%) Ubiquiti
11 29 (2.29%) Datto
12 21 (1.66%) Dell
13 19 (1.50%) Fortinet
14 17 (1.34%) Aruba
15 16 (1.26%) ServiceNow
16 14 (1.11%) Draytek
16 14 (1.11%) Palo Alto
17 11 (0.87%) Sophos
18 10 (0.79%) CrowdStrike
19 9 (0.71%) CheckPoint