IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 9 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Nov 2025
Same period 2024 Same period 2023
Rank 297 317 333
Rank change year-on-year +20 +16 +224
Permanent jobs requiring an IT Support Engineer 444 569 494
As % of all permanent jobs in the UK 0.87% 0.85% 0.92%
As % of the Job Titles category 0.97% 0.89% 0.96%
Number of salaries quoted 407 293 442
10th Percentile £25,700 £24,000 £25,000
25th Percentile £26,688 £27,000 £27,500
Median annual salary (50th Percentile) £31,500 £31,000 £32,500
Median % change year-on-year +1.61% -4.62% +3.34%
75th Percentile £38,750 £36,250 £38,688
90th Percentile £43,250 £40,000 £43,750
UK excluding London median annual salary £31,000 £30,000 £31,500
% change year-on-year +3.33% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 45,855 63,874 51,205
% of permanent jobs with a recognized job title 90.02% 94.86% 95.53%
Number of salaries quoted 28,423 35,882 39,632
10th Percentile £28,250 £31,250 £31,500
25th Percentile £35,000 £42,436 £42,500
Median annual salary (50th Percentile) £52,500 £57,500 £60,000
Median % change year-on-year -8.70% -4.17% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £46,000 £50,000 £52,500
% change year-on-year -8.00% -4.76% -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 9 November 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 9 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +18 407 £32,000 +1.59% 263
UK excluding London +10 381 £31,000 +3.33% 257
South East +68 110 £32,750 +9.17% 98
Midlands -20 106 £30,000 - 40
Work from Home +72 98 £33,000 - 72
East Midlands +36 87 £30,000 - 24
North of England -5 61 £31,000 -1.59% 49
London +58 54 £37,750 +3.42% 67
South West +35 40 £32,500 +8.33% 19
East of England +26 36 £30,000 +7.14% 24
North West +15 32 £29,500 - 23
Yorkshire +1 28 £32,500 +8.33% 17
Scotland +6 21 £30,000 +9.09% 21
West Midlands -70 19 £33,750 +8.00% 16
Wales +13 6 £28,000 -13.85% 9
Northern Ireland -2 1 £31,500 +5.00% 2
North East -9 1 £35,000 - 9

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 9 November 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 307 (69.14%) Windows
2 306 (68.92%) Microsoft
3 295 (66.44%) Microsoft 365
4 253 (56.98%) Active Directory
5 196 (44.14%) Azure
6 175 (39.41%) Problem-Solving
7 159 (35.81%) Windows Server
8 129 (29.05%) DNS
9 122 (27.48%) Firewall
10 115 (25.90%) Microsoft Intune
11 114 (25.68%) DHCP
12 109 (24.55%) Customer Service
13 91 (20.50%) Entra ID
14 82 (18.47%) TCP/IP
15 81 (18.24%) SharePoint
16 77 (17.34%) ITIL
16 77 (17.34%) Microsoft Exchange
16 77 (17.34%) VMware
17 75 (16.89%) Cybersecurity
18 74 (16.67%) Windows 10
19 71 (15.99%) Hyper-V
20 60 (13.51%) VLAN
21 58 (13.06%) VMware Infrastructure
22 54 (12.16%) Degree
23 53 (11.94%) PowerShell
23 53 (11.94%) VPN
24 48 (10.81%) Microsoft Office
25 47 (10.59%) Microsoft Certification
26 46 (10.36%) Mac OS
27 43 (9.68%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 81 (18.24%) SharePoint
2 77 (17.34%) Microsoft Exchange
3 21 (4.73%) IIS
4 2 (0.45%) Confluence
4 2 (0.45%) Exchange Server 2007
4 2 (0.45%) Exchange Server 2010
4 2 (0.45%) Exchange Server 2013
Applications
1 48 (10.81%) Microsoft Office
2 12 (2.70%) Microsoft Excel
3 6 (1.35%) Microsoft PowerPoint
4 3 (0.68%) CINEMA 4D
5 1 (0.23%) Acrobat
5 1 (0.23%) Adobe Creative Suite
Business Applications
1 4 (0.90%) Dynamics CRM
2 2 (0.45%) Dynamics NAV
3 1 (0.23%) Dynamics AX
3 1 (0.23%) Remedy ITSM
Cloud Services
1 295 (66.44%) Microsoft 365
2 196 (44.14%) Azure
3 91 (20.50%) Entra ID
4 35 (7.88%) AWS
5 25 (5.63%) OneDrive
5 25 (5.63%) SaaS
6 22 (4.95%) Google Workspace
7 16 (3.60%) GCP
8 14 (3.15%) Power Platform
9 13 (2.93%) Azure DevOps
10 9 (2.03%) Power Automate
11 8 (1.80%) IaaS
11 8 (1.80%) PaaS
12 7 (1.58%) Cloud Computing
13 5 (1.13%) Azure AI
13 5 (1.13%) iPaaS
13 5 (1.13%) Microsoft Copilot
13 5 (1.13%) Rubrik
13 5 (1.13%) Serverless
14 4 (0.90%) Dynamics 365
Communications & Networking
1 129 (29.05%) DNS
2 122 (27.48%) Firewall
3 114 (25.68%) DHCP
4 82 (18.47%) TCP/IP
5 60 (13.51%) VLAN
6 53 (11.94%) VPN
7 42 (9.46%) Wi-Fi
8 29 (6.53%) Wireless
9 25 (5.63%) SAN
10 23 (5.18%) WAN
11 21 (4.73%) LAN
11 21 (4.73%) VoIP
12 10 (2.25%) IP Telephony
12 10 (2.25%) SD-WAN
13 8 (1.80%) IPsec
14 6 (1.35%) Cisco IOS
14 6 (1.35%) NAS
14 6 (1.35%) Remote Desktop
15 5 (1.13%) iSCSI
15 5 (1.13%) Softphone
Database & Business Intelligence
1 27 (6.08%) SQL Server
2 12 (2.70%) Amazon RDS
2 12 (2.70%) Power BI
2 12 (2.70%) SQL Server Reporting Services
3 4 (0.90%) Relational Database
4 3 (0.68%) PostgreSQL
5 2 (0.45%) Oracle Database
6 1 (0.23%) MySQL
Development Applications
1 7 (1.58%) JIRA
General
1 194 (43.69%) Social Skills
2 28 (6.31%) Organisational Skills
3 24 (5.41%) Analytical Skills
3 24 (5.41%) Manufacturing
4 22 (4.95%) Law
5 19 (4.28%) Finance
6 17 (3.83%) Inclusion and Diversity
7 16 (3.60%) Telecoms
8 10 (2.25%) Public Sector
9 9 (2.03%) Billing
9 9 (2.03%) Documentation Skills
9 9 (2.03%) Legal
10 8 (1.80%) Electronics
11 5 (1.13%) Marketing
11 5 (1.13%) Retail
12 4 (0.90%) Dutch Language
12 4 (0.90%) French Language
12 4 (0.90%) Spanish Language
13 3 (0.68%) Financial Institution
13 3 (0.68%) Publishing
Libraries, Frameworks & Software Standards
1 14 (3.15%) .NET
2 12 (2.70%) .NET Framework
2 12 (2.70%) Entity Framework
2 12 (2.70%) WinForms
3 7 (1.58%) ASP.NET
4 5 (1.13%) 802.1X
5 3 (0.68%) EDI
Miscellaneous
1 97 (21.85%) Driving Licence
2 38 (8.56%) Onboarding
3 20 (4.50%) CCTV
4 18 (4.05%) Self-Motivation
5 12 (2.70%) Clustering
6 8 (1.80%) iPhone
7 7 (1.58%) BYOD
7 7 (1.58%) FMCG
8 6 (1.35%) Analytical Mindset
8 6 (1.35%) Enterprise Software
8 6 (1.35%) Life Science
9 5 (1.13%) Cyber Security Posture
9 5 (1.13%) Data Centre
10 4 (0.90%) iPad
10 4 (0.90%) Renewable Energy
11 3 (0.68%) Blackberry
11 3 (0.68%) Enterprise Storage
11 3 (0.68%) Mobile App
11 3 (0.68%) Smartphone
11 3 (0.68%) Video Conferencing
Operating Systems
1 307 (69.14%) Windows
2 159 (35.81%) Windows Server
3 74 (16.67%) Windows 10
4 46 (10.36%) Mac OS
5 43 (9.68%) Linux
6 22 (4.95%) Apple iOS
7 14 (3.15%) Windows Server 2019
8 13 (2.93%) Windows Server 2016
9 12 (2.70%) Android
10 8 (1.80%) Mac OS X
10 8 (1.80%) Windows Server 2012
11 6 (1.35%) VMS
11 6 (1.35%) Windows 7
12 4 (0.90%) Unix
12 4 (0.90%) Windows 8
13 3 (0.68%) Debian
14 1 (0.23%) Ubuntu
14 1 (0.23%) Windows Server 2008
Processes & Methodologies
1 175 (39.41%) Problem-Solving
2 109 (24.55%) Customer Service
3 77 (17.34%) ITIL
4 75 (16.89%) Cybersecurity
5 39 (8.78%) Infrastructure Engineering
6 33 (7.43%) Continuous Improvement
6 33 (7.43%) Disaster Recovery
7 30 (6.76%) Project Delivery
8 29 (6.53%) Mentoring
9 27 (6.08%) ITSM
10 26 (5.86%) Incident Management
11 25 (5.63%) Service Delivery
12 23 (5.18%) Process Improvement
13 22 (4.95%) Asset Management
14 21 (4.73%) Migration
14 21 (4.73%) Software Engineering
15 20 (4.50%) Computer Science
15 20 (4.50%) Data Protection
16 18 (4.05%) Business Intelligence
16 18 (4.05%) Remote Monitoring and Management
Programming Languages
1 53 (11.94%) PowerShell
2 27 (6.08%) SQL
3 14 (3.15%) C#
4 13 (2.93%) T-SQL
5 7 (1.58%) PL/SQL
5 7 (1.58%) VBScript
6 6 (1.35%) Python
7 1 (0.23%) VBA
Qualifications
1 54 (12.16%) Degree
2 47 (10.59%) Microsoft Certification
3 23 (5.18%) DBS Check
4 21 (4.73%) MCP
5 19 (4.28%) Computer Science Degree
6 16 (3.60%) CCNA
6 16 (3.60%) Cisco Certification
7 15 (3.38%) A+ Certification
8 9 (2.03%) MCSA
8 9 (2.03%) MCSE
9 7 (1.58%) CCNP
9 7 (1.58%) Security Cleared
10 6 (1.35%) ACMT
10 6 (1.35%) HND
10 6 (1.35%) VMware Certified Professional (VCP)
11 4 (0.90%) ITIL Foundation Certificate
11 4 (0.90%) SC Cleared
12 3 (0.68%) Azure Certification
12 3 (0.68%) ITIL Certification
12 3 (0.68%) NVQ Level 3
Quality Assurance & Compliance
1 34 (7.66%) Cyber Essentials
2 32 (7.21%) ISO/IEC 27001
3 21 (4.73%) GDPR
3 21 (4.73%) SLA
4 6 (1.35%) Accessibility
5 5 (1.13%) Cyber Essentials PLUS
6 1 (0.23%) NIST
System Software
1 253 (56.98%) Active Directory
2 71 (15.99%) Hyper-V
3 58 (13.06%) VMware Infrastructure
4 10 (2.25%) Firmware
5 6 (1.35%) Docker
5 6 (1.35%) VMware ESXi
6 5 (1.13%) Virtual Desktop
7 4 (0.90%) Virtual Machines
7 4 (0.90%) VMware Workstation
8 3 (0.68%) vSphere
8 3 (0.68%) XenApp
9 2 (0.45%) BitLocker
10 1 (0.23%) Virtual Servers
10 1 (0.23%) VMware Server
10 1 (0.23%) XenDesktop
Systems Management
1 115 (25.90%) Microsoft Intune
2 20 (4.50%) Autotask
3 17 (3.83%) SCCM
4 11 (2.48%) Kubernetes
5 6 (1.35%) Jamf Pro
5 6 (1.35%) vCenter Server
6 5 (1.13%) Failover Clustering
7 3 (0.68%) FortiGate
8 2 (0.45%) Active Directory Federation Services
8 2 (0.45%) SmoothWall
9 1 (0.23%) Microsoft Clustering
9 1 (0.23%) NetBackup
9 1 (0.23%) Plesk
9 1 (0.23%) Proxmox
9 1 (0.23%) Puppet
9 1 (0.23%) WhatsUp Gold
Vendors
1 306 (68.92%) Microsoft
2 77 (17.34%) VMware
3 36 (8.11%) Veeam
4 35 (7.88%) Google
5 28 (6.31%) Apple
6 27 (6.08%) Cisco
7 19 (4.28%) Sophos
8 17 (3.83%) HP
9 16 (3.60%) Datto
10 12 (2.70%) Sage
10 12 (2.70%) ServiceNow
10 12 (2.70%) Xamarin
10 12 (2.70%) Zoho
11 11 (2.48%) Aruba
12 9 (2.03%) WatchGuard
13 8 (1.80%) Adobe
13 8 (1.80%) Draytek
13 8 (1.80%) Oracle
14 7 (1.58%) ESET
14 7 (1.58%) Mitel