IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 8 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Oct 2026
Same period 2025 Same period 2024
Rank 188 395 378
Rank change year-on-year +207 -17 -40
Permanent jobs requiring an IT Support Engineer 1,204 286 491
As % of all permanent jobs in the UK 1.02% 0.58% 0.67%
As % of the Job Titles category 1.10% 0.64% 0.70%
Number of salaries quoted 1,100 253 361
10th Percentile £27,000 £25,750 £24,000
25th Percentile £29,750 £27,250 £26,750
Median annual salary (50th Percentile) £34,000 £33,000 £32,000
Median % change year-on-year +3.03% +3.13% -1.54%
75th Percentile £40,000 £40,500 £36,250
90th Percentile £47,500 £47,500 £42,500
UK excluding London median annual salary £33,500 £32,500 £30,000
% change year-on-year +3.08% +8.33% -3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,143 44,565 69,871
% of permanent jobs with a recognized job title 92.71% 89.75% 95.35%
Number of salaries quoted 74,344 25,695 40,313
10th Percentile £30,000 £28,250 £31,000
25th Percentile £40,825 £35,750 £41,250
Median annual salary (50th Percentile) £58,500 £54,500 £55,000
Median % change year-on-year +7.34% -0.91% -8.33%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £46,750 £50,000
% change year-on-year +17.65% -6.50% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 8 October 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 8 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +208 1,093 £34,500 +2.99% 151
UK excluding London +180 1,070 £33,500 +3.08% 87
South East +109 279 £35,000 -6.67% 11
Work from Home +120 234 £33,000 - 44
East of England +91 185 £34,000 -1.45% 7
North of England +63 185 £32,000 - 25
South West +36 160 £35,000 +7.69% 16
Midlands +42 156 £32,500 +12.07% 16
London +19 127 £35,000 -10.26% 72
North West +68 111 £33,475 +4.61% 16
West Midlands +28 81 £32,500 -10.96% 12
East Midlands -4 75 £32,500 +20.37% 4
Yorkshire +7 68 £30,000 -7.69% 5
Scotland +46 64 £28,500 -5.00% 6
Wales - 30 £35,000 - 3
Northern Ireland -68 11 £41,000 +30.16% 4
North East - 6 £42,500 - 4

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 October 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 741 (61.54%) Microsoft
2 723 (60.05%) Microsoft 365
3 675 (56.06%) Windows
4 506 (42.03%) Active Directory
5 347 (28.82%) Azure
6 345 (28.65%) Entra ID
7 340 (28.24%) Problem-Solving
8 327 (27.16%) Windows Server
9 323 (26.83%) Customer Service
10 258 (21.43%) Microsoft Intune
11 254 (21.10%) Microsoft Exchange
12 251 (20.85%) DNS
13 226 (18.77%) SharePoint
14 225 (18.69%) Firewall
15 212 (17.61%) DHCP
16 193 (16.03%) Hyper-V
17 189 (15.70%) Cybersecurity
18 178 (14.78%) VPN
19 173 (14.37%) VMware
20 151 (12.54%) TCP/IP
21 147 (12.21%) Wi-Fi
22 138 (11.46%) VMware Infrastructure
23 134 (11.13%) Mac OS
24 127 (10.55%) Windows 10
25 119 (9.88%) Infrastructure Engineering
26 112 (9.30%) ITIL
27 110 (9.14%) Continuous Improvement
28 103 (8.55%) VoIP
29 98 (8.14%) VLAN
30 95 (7.89%) Disaster Recovery

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 254 (21.10%) Microsoft Exchange
2 226 (18.77%) SharePoint
3 23 (1.91%) IIS
4 7 (0.58%) Apache
5 4 (0.33%) Confluence
5 4 (0.33%) Exchange Server 2007
5 4 (0.33%) Exchange Server 2010
5 4 (0.33%) Exchange Server 2013
Applications
1 80 (6.64%) Microsoft Office
2 12 (1.00%) Microsoft Excel
3 3 (0.25%) Microsoft PowerPoint
4 2 (0.17%) MS Visio
4 2 (0.17%) Photoshop
Business Applications
1 4 (0.33%) NetSuite
1 4 (0.33%) Shopify
2 3 (0.25%) Dynamics CRM
Cloud Services
1 723 (60.05%) Microsoft 365
2 347 (28.82%) Azure
3 345 (28.65%) Entra ID
4 74 (6.15%) OneDrive
5 55 (4.57%) Google Workspace
6 36 (2.99%) AWS
7 31 (2.57%) SaaS
8 21 (1.74%) Power Platform
9 15 (1.25%) Power Automate
10 13 (1.08%) Dynamics 365
11 10 (0.83%) Mimecast
12 6 (0.50%) Cloud Computing
12 6 (0.50%) Cloudflare
13 5 (0.42%) Azure DevOps
14 4 (0.33%) Serverless
15 3 (0.25%) Nutanix
15 3 (0.25%) PowerApps
16 2 (0.17%) IaaS
17 1 (0.083%) Azure Monitor
17 1 (0.083%) Microsoft Copilot
Communications & Networking
1 251 (20.85%) DNS
2 225 (18.69%) Firewall
3 212 (17.61%) DHCP
4 178 (14.78%) VPN
5 151 (12.54%) TCP/IP
6 147 (12.21%) Wi-Fi
7 103 (8.55%) VoIP
8 98 (8.14%) VLAN
9 80 (6.64%) LAN
9 80 (6.64%) Wireless
10 67 (5.56%) WAN
11 22 (1.83%) Network Security
12 20 (1.66%) SSL
13 18 (1.50%) Internet
14 14 (1.16%) Remote Desktop
14 14 (1.16%) WLAN
15 9 (0.75%) SAN
16 8 (0.66%) PBX
17 7 (0.58%) Structured Cabling
18 5 (0.42%) IP Telephony
Database & Business Intelligence
1 52 (4.32%) SQL Server
2 11 (0.91%) MySQL
3 8 (0.66%) Azure SQL Database
4 4 (0.33%) Amazon RDS
5 1 (0.083%) Power BI
Development Applications
1 31 (2.57%) JIRA
2 1 (0.083%) Carbide.c++
2 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 460 (38.21%) Social Skills
2 62 (5.15%) Manufacturing
3 60 (4.98%) Analytical Skills
4 49 (4.07%) Legal
5 41 (3.41%) Organisational Skills
6 37 (3.07%) Finance
7 33 (2.74%) Advertising
8 29 (2.41%) Retail
9 28 (2.33%) Documentation Skills
9 28 (2.33%) Telecoms
10 26 (2.16%) Public Sector
11 15 (1.25%) Inclusion and Diversity
12 13 (1.08%) Games
13 11 (0.91%) Aerospace
14 7 (0.58%) Automotive
15 5 (0.42%) Police
16 4 (0.33%) Aviation
17 3 (0.25%) Pharmaceutical
18 2 (0.17%) Back Office
18 2 (0.17%) Financial Institution
Libraries, Frameworks & Software Standards
1 8 (0.66%) HTML
2 6 (0.50%) JSON
3 4 (0.33%) .NET
3 4 (0.33%) ASP.NET Web Forms
3 4 (0.33%) CSS
3 4 (0.33%) Web Services
3 4 (0.33%) WinForms
4 2 (0.17%) EDI
4 2 (0.17%) LDAP
4 2 (0.17%) SAML
Miscellaneous
1 215 (17.86%) Driving Licence
2 93 (7.72%) Onboarding
3 60 (4.98%) Self-Motivation
4 40 (3.32%) CCTV
5 17 (1.41%) Video Conferencing
6 13 (1.08%) FMCG
7 12 (1.00%) Hybrid Cloud
8 9 (0.75%) Cyber Threat
8 9 (0.75%) Replication
9 8 (0.66%) Data Centre
9 8 (0.66%) Management Information System
9 8 (0.66%) Operational Technology
10 7 (0.58%) Clustering
10 7 (0.58%) Cyber Security Posture
10 7 (0.58%) PKI
10 7 (0.58%) Security Posture
11 6 (0.50%) Fat Client
11 6 (0.50%) Thin Client
12 4 (0.33%) IoT
12 4 (0.33%) Public Cloud
Operating Systems
1 675 (56.06%) Windows
2 327 (27.16%) Windows Server
3 134 (11.13%) Mac OS
4 127 (10.55%) Windows 10
5 94 (7.81%) Linux
6 36 (2.99%) Windows Server 2019
7 27 (2.24%) Windows Server 2016
8 23 (1.91%) Apple iOS
9 19 (1.58%) Android
10 17 (1.41%) Ubuntu
11 9 (0.75%) Windows Server 2012
12 6 (0.50%) Rocky
13 5 (0.42%) Windows 7
14 4 (0.33%) Windows 8
15 1 (0.083%) VMS
Processes & Methodologies
1 340 (28.24%) Problem-Solving
2 323 (26.83%) Customer Service
3 189 (15.70%) Cybersecurity
4 119 (9.88%) Infrastructure Engineering
5 112 (9.30%) ITIL
6 110 (9.14%) Continuous Improvement
7 95 (7.89%) Disaster Recovery
8 60 (4.98%) Project Delivery
9 59 (4.90%) Service Delivery
10 56 (4.65%) ITSM
10 56 (4.65%) Remote Monitoring and Management
11 47 (3.90%) Mentoring
12 43 (3.57%) Service Management
13 42 (3.49%) Business Continuity
13 42 (3.49%) User Experience
14 40 (3.32%) Collaborative Working
15 37 (3.07%) Change Management
16 36 (2.99%) Migration
17 35 (2.91%) Kalman Filter
17 35 (2.91%) Root Cause Analysis
Programming Languages
1 67 (5.56%) PowerShell
2 36 (2.99%) SQL
3 12 (1.00%) Ruby
4 8 (0.66%) R
5 7 (0.58%) C#
6 4 (0.33%) VBScript
7 3 (0.25%) Python
7 3 (0.25%) VB
8 2 (0.17%) JavaScript
8 2 (0.17%) PHP
8 2 (0.17%) VBA
9 1 (0.083%) T-SQL
Qualifications
1 90 (7.48%) Degree
2 83 (6.89%) Microsoft Certification
3 65 (5.40%) DBS Check
4 35 (2.91%) Security Cleared
5 34 (2.82%) CCNA
5 34 (2.82%) Cisco Certification
6 25 (2.08%) SC Cleared
7 24 (1.99%) Azure Certification
8 21 (1.74%) Network+ Certification
9 12 (1.00%) CompTIA Security+
10 11 (0.91%) Computer Science Degree
11 10 (0.83%) Microsoft Certified Professional
12 9 (0.75%) A+ Certification
12 9 (0.75%) MCSA
13 7 (0.58%) ITIL Foundation Certificate
14 5 (0.42%) AWS Certification
14 5 (0.42%) CCNP
14 5 (0.42%) MCSE
15 4 (0.33%) AWS Certified Cloud Practitioner
16 3 (0.25%) HND
Quality Assurance & Compliance
1 86 (7.14%) Cyber Essentials
2 37 (3.07%) SLA
3 36 (2.99%) GDPR
4 32 (2.66%) ISO/IEC 27001
5 14 (1.16%) Cyber Essentials PLUS
6 8 (0.66%) PCI DSS
7 4 (0.33%) NCSC
8 3 (0.25%) Accessibility
9 1 (0.083%) Data Quality
9 1 (0.083%) QA
System Software
1 506 (42.03%) Active Directory
2 193 (16.03%) Hyper-V
3 138 (11.46%) VMware Infrastructure
4 23 (1.91%) Virtual Machines
5 18 (1.50%) Virtual Desktop
6 12 (1.00%) VMware ESXi
7 7 (0.58%) Firmware
8 5 (0.42%) BitLocker
9 4 (0.33%) Docker
9 4 (0.33%) Virtual Servers
9 4 (0.33%) vSphere
10 3 (0.25%) Terminal Services
11 1 (0.083%) Terminal Server
11 1 (0.083%) XenApp
Systems Management
1 258 (21.43%) Microsoft Intune
2 23 (1.91%) Jamf Pro
3 21 (1.74%) Systems Management Server (SMS)
4 17 (1.41%) Autotask
5 13 (1.08%) SCCM
6 12 (1.00%) WSUS
7 8 (0.66%) Proxmox
8 7 (0.58%) Failover Clustering
9 6 (0.50%) Backup Exec
10 4 (0.33%) Iperf
10 4 (0.33%) Single Sign-On
11 2 (0.17%) FortiGate
12 1 (0.083%) AirWatch
12 1 (0.083%) vCenter Server
Vendors
1 741 (61.54%) Microsoft
2 173 (14.37%) VMware
3 76 (6.31%) Cisco
4 74 (6.15%) Veeam
5 56 (4.65%) Google
6 54 (4.49%) Apple
7 52 (4.32%) SonicWALL
8 36 (2.99%) Meraki
9 33 (2.74%) Datto
10 31 (2.57%) HP
11 29 (2.41%) Ubiquiti
12 23 (1.91%) Dell
12 23 (1.91%) Fortinet
13 22 (1.83%) Palo Alto
14 18 (1.50%) Citrix
15 17 (1.41%) Sophos
16 16 (1.33%) Aruba
16 16 (1.33%) ServiceNow
16 16 (1.33%) WatchGuard
17 13 (1.08%) Draytek