IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,000 per year, according to job vacancies posted during the 6 months leading to 9 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Mar 2026
Same period 2025 Same period 2024
Rank 150 279 239
Rank change year-on-year +129 -40 +177
Permanent jobs requiring an IT Support Engineer 1,058 491 1,062
As % of all permanent jobs in the UK 1.47% 1.11% 1.27%
As % of the Job Titles category 1.60% 1.23% 1.34%
Number of salaries quoted 927 273 984
10th Percentile £25,750 £24,025 £23,000
25th Percentile £28,000 £26,000 £25,750
Median annual salary (50th Percentile) £32,000 £30,000 £30,000
Median % change year-on-year +6.67% - -7.69%
75th Percentile £38,750 £35,000 £36,272
90th Percentile £42,500 £40,800 £43,750
UK excluding London median annual salary £31,000 £30,000 £29,750
% change year-on-year +3.33% +0.84% -0.83%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 66,178 40,037 79,004
% of permanent jobs with a recognized job title 91.70% 90.84% 94.62%
Number of salaries quoted 42,020 23,148 60,868
10th Percentile £30,000 £32,000 £28,500
25th Percentile £38,750 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £54,793 £50,000
% change year-on-year -8.75% +9.59% -5.66%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 9 March 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 9 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +126 982 £32,000 +6.67% 121
UK excluding London +106 926 £31,000 +3.33% 119
South East +100 271 £32,500 +3.17% 42
North of England +96 217 £30,000 - 24
Work from Home +111 196 £34,000 +7.94% 22
Midlands -6 195 £31,000 +6.90% 11
London +64 118 £37,500 +7.14% 22
North West +77 116 £30,000 -1.64% 14
East Midlands +11 114 £30,000 +3.45% 5
East of England +52 108 £30,000 +33.33% 17
Yorkshire +20 94 £32,500 +8.33% 8
West Midlands -27 81 £32,500 +10.17% 6
South West +26 73 £30,000 -7.69% 18
Scotland +16 41 £30,000 +9.09% 6
Wales - 21 £40,000 - 4
North East -16 7 £28,500 -20.83% 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 9 March 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 529 (50.00%) Windows
2 519 (49.05%) Microsoft 365
3 502 (47.45%) Microsoft
4 406 (38.37%) Active Directory
5 334 (31.57%) Problem-Solving
6 309 (29.21%) Azure
7 271 (25.61%) Windows Server
8 224 (21.17%) Customer Service
9 193 (18.24%) Firewall
10 162 (15.31%) DNS
10 162 (15.31%) Entra ID
11 150 (14.18%) Windows 10
12 149 (14.08%) DHCP
13 148 (13.99%) Microsoft Intune
14 133 (12.57%) ITIL
15 125 (11.81%) Microsoft Exchange
16 120 (11.34%) SharePoint
17 118 (11.15%) Microsoft Office
18 115 (10.87%) VPN
19 105 (9.92%) Hyper-V
19 105 (9.92%) VMware
20 102 (9.64%) Cybersecurity
21 90 (8.51%) Google
22 89 (8.41%) LAN
23 86 (8.13%) Mentoring
23 86 (8.13%) TCP/IP
24 85 (8.03%) WAN
25 83 (7.84%) Mac OS
26 74 (6.99%) Google Workspace
27 73 (6.90%) VMware Infrastructure

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 125 (11.81%) Microsoft Exchange
2 120 (11.34%) SharePoint
3 15 (1.42%) IIS
4 14 (1.32%) Confluence
5 12 (1.13%) Exchange Server 2007
5 12 (1.13%) Exchange Server 2010
5 12 (1.13%) Exchange Server 2013
Applications
1 118 (11.15%) Microsoft Office
2 22 (2.08%) Microsoft Excel
3 5 (0.47%) Microsoft PowerPoint
4 2 (0.19%) Acrobat
4 2 (0.19%) AutoCAD
5 1 (0.095%) CINEMA 4D
Business Applications
1 7 (0.66%) Dynamics NAV
2 6 (0.57%) NetSuite
3 5 (0.47%) Dynamics CRM
4 1 (0.095%) Dynamics AX
4 1 (0.095%) Shopify
Cloud Services
1 519 (49.05%) Microsoft 365
2 309 (29.21%) Azure
3 162 (15.31%) Entra ID
4 74 (6.99%) Google Workspace
5 64 (6.05%) AWS
6 47 (4.44%) OneDrive
7 35 (3.31%) SaaS
8 20 (1.89%) Power Platform
9 18 (1.70%) GCP
10 16 (1.51%) Power Automate
11 14 (1.32%) Azure DevOps
12 8 (0.76%) Azure Sentinel
13 6 (0.57%) Microsoft Copilot
14 5 (0.47%) Azure AI
14 5 (0.47%) Intacct
14 5 (0.47%) Mimecast
15 4 (0.38%) iPaaS
15 4 (0.38%) PowerApps
16 3 (0.28%) Datadog
16 3 (0.28%) IaaS
Communications & Networking
1 193 (18.24%) Firewall
2 162 (15.31%) DNS
3 149 (14.08%) DHCP
4 115 (10.87%) VPN
5 89 (8.41%) LAN
6 86 (8.13%) TCP/IP
7 85 (8.03%) WAN
8 68 (6.43%) Wi-Fi
9 56 (5.29%) VLAN
10 53 (5.01%) VoIP
11 24 (2.27%) Wireless
12 15 (1.42%) SD-WAN
13 13 (1.23%) Remote Desktop
14 9 (0.85%) IP Telephony
15 7 (0.66%) TETRA
16 6 (0.57%) Network Security
16 6 (0.57%) SAN
16 6 (0.57%) WLAN
17 4 (0.38%) Internet
17 4 (0.38%) MPLS
Database & Business Intelligence
1 22 (2.08%) SQL Server
2 20 (1.89%) Power BI
3 12 (1.13%) SQL Server Reporting Services
4 6 (0.57%) Amazon RDS
5 4 (0.38%) Relational Database
6 3 (0.28%) PostgreSQL
7 2 (0.19%) Oracle Database
Development Applications
1 30 (2.84%) JIRA
2 4 (0.38%) GitLab
General
1 311 (29.40%) Social Skills
2 83 (7.84%) Organisational Skills
3 50 (4.73%) Finance
4 46 (4.35%) Law
5 42 (3.97%) Analytical Skills
5 42 (3.97%) Manufacturing
6 39 (3.69%) Multimedia
7 33 (3.12%) Telecoms
8 30 (2.84%) Retail
9 21 (1.98%) Public Sector
10 20 (1.89%) Legal
11 15 (1.42%) Inclusion and Diversity
12 11 (1.04%) Electronics
13 9 (0.85%) Games
14 8 (0.76%) Advertising
14 8 (0.76%) Documentation Skills
15 6 (0.57%) Fire and Rescue
15 6 (0.57%) Marketing
15 6 (0.57%) Police
16 5 (0.47%) Social Housing
Libraries, Frameworks & Software Standards
1 13 (1.23%) .NET
2 12 (1.13%) .NET Framework
2 12 (1.13%) Entity Framework
2 12 (1.13%) WinForms
3 7 (0.66%) ASP.NET
4 4 (0.38%) OpenTelemetry
5 1 (0.095%) Software Packaging
Miscellaneous
1 200 (18.90%) Driving Licence
2 55 (5.20%) Onboarding
3 41 (3.88%) Self-Motivation
4 27 (2.55%) CCTV
5 12 (1.13%) Analytical Mindset
6 10 (0.95%) FMCG
6 10 (0.95%) iPhone
7 9 (0.85%) Fat Client
7 9 (0.85%) Thin Client
8 8 (0.76%) Management Information System
9 7 (0.66%) Security Posture
10 5 (0.47%) Mobile App
10 5 (0.47%) Reinsurance
10 5 (0.47%) Robotics
10 5 (0.47%) Smartphone
11 4 (0.38%) Clustering
11 4 (0.38%) Enterprise Software
11 4 (0.38%) Life Science
11 4 (0.38%) PKI
11 4 (0.38%) Social Media
Operating Systems
1 529 (50.00%) Windows
2 271 (25.61%) Windows Server
3 150 (14.18%) Windows 10
4 83 (7.84%) Mac OS
5 51 (4.82%) Windows Server 2019
6 49 (4.63%) Windows Server 2016
7 47 (4.44%) Linux
8 31 (2.93%) Windows Server 2012
9 25 (2.36%) Apple iOS
10 24 (2.27%) Android
11 17 (1.61%) Windows 7
12 12 (1.13%) Mac OS X
13 11 (1.04%) Windows 8
14 7 (0.66%) Windows Server 2008
15 3 (0.28%) Debian
16 1 (0.095%) Red Hat Enterprise Linux
16 1 (0.095%) Solaris
16 1 (0.095%) Ubuntu
16 1 (0.095%) Unix
Processes & Methodologies
1 334 (31.57%) Problem-Solving
2 224 (21.17%) Customer Service
3 133 (12.57%) ITIL
4 102 (9.64%) Cybersecurity
5 86 (8.13%) Mentoring
6 66 (6.24%) ITSM
7 56 (5.29%) Service Delivery
8 45 (4.25%) Asset Management
8 45 (4.25%) Continuous Improvement
8 45 (4.25%) Remote Monitoring and Management
9 41 (3.88%) Process Improvement
10 39 (3.69%) Infrastructure Engineering
11 36 (3.40%) Incident Management
12 35 (3.31%) Root Cause Analysis
13 31 (2.93%) Disaster Recovery
14 28 (2.65%) Computer Science
14 28 (2.65%) Service Management
15 27 (2.55%) Project Delivery
16 26 (2.46%) Business Intelligence
16 26 (2.46%) Time Management
Programming Languages
1 57 (5.39%) PowerShell
2 45 (4.25%) SQL
3 13 (1.23%) C#
4 12 (1.13%) T-SQL
5 8 (0.76%) Python
6 7 (0.66%) PL/SQL
6 7 (0.66%) VBScript
7 5 (0.47%) VB
8 2 (0.19%) Google Apps Script
9 1 (0.095%) Bash
9 1 (0.095%) PHP
9 1 (0.095%) R
Qualifications
1 63 (5.95%) Degree
2 60 (5.67%) Microsoft Certification
3 48 (4.54%) Security Cleared
4 42 (3.97%) DBS Check
5 29 (2.74%) A+ Certification
6 26 (2.46%) SC Cleared
7 22 (2.08%) CCNA
7 22 (2.08%) Cisco Certification
8 20 (1.89%) Computer Science Degree
9 19 (1.80%) Microsoft Certified Professional
10 13 (1.23%) DV Cleared
11 12 (1.13%) Network+ Certification
12 11 (1.04%) MCSA
13 9 (0.85%) MCSE
14 7 (0.66%) CCNP
14 7 (0.66%) CompTIA Security+
15 6 (0.57%) Azure Certification
15 6 (0.57%) BPSS Clearance
15 6 (0.57%) MCITP
16 5 (0.47%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 66 (6.24%) SLA
2 46 (4.35%) Cyber Essentials
3 27 (2.55%) ISO/IEC 27001
4 8 (0.76%) Cyber Essentials PLUS
5 7 (0.66%) Accessibility
5 7 (0.66%) GDPR
6 5 (0.47%) NIST
7 3 (0.28%) QA
8 1 (0.095%) ISO 22301
System Software
1 406 (38.37%) Active Directory
2 105 (9.92%) Hyper-V
3 73 (6.90%) VMware Infrastructure
4 21 (1.98%) Virtual Desktop
5 13 (1.23%) VMware Workstation
6 8 (0.76%) vSphere
7 5 (0.47%) Firmware
8 4 (0.38%) Virtual Machines
8 4 (0.38%) VMware ESXi
8 4 (0.38%) VMware NSX
9 2 (0.19%) Docker
9 2 (0.19%) XenApp
9 2 (0.19%) XenDesktop
10 1 (0.095%) Terminal Services
10 1 (0.095%) VMware Server
Systems Management
1 148 (13.99%) Microsoft Intune
2 21 (1.98%) Active Directory Federation Services
3 18 (1.70%) SCCM
4 15 (1.42%) Autotask
5 10 (0.95%) Jamf Pro
6 8 (0.76%) WSUS
7 7 (0.66%) Proxmox
8 6 (0.57%) Systems Management Server (SMS)
9 5 (0.47%) Ansible
10 4 (0.38%) Failover Clustering
11 3 (0.28%) Single Sign-On
12 2 (0.19%) FortiGate
12 2 (0.19%) Kubernetes
12 2 (0.19%) SmoothWall
13 1 (0.095%) Podman
Vendors
1 502 (47.45%) Microsoft
2 105 (9.92%) VMware
3 90 (8.51%) Google
4 41 (3.88%) Fortinet
5 40 (3.78%) Apple
6 39 (3.69%) Fujitsu
6 39 (3.69%) Virgin Media
7 27 (2.55%) Veeam
8 17 (1.61%) Cisco
8 17 (1.61%) Sage
9 16 (1.51%) Dell
10 15 (1.42%) Meraki
11 13 (1.23%) HP
12 12 (1.13%) Citrix
12 12 (1.13%) Xamarin
13 11 (1.04%) ESET
13 11 (1.04%) ServiceNow
14 10 (0.95%) Adobe
14 10 (0.95%) SAP
14 10 (0.95%) Zoho