Period
to 29 July 2021

The median annual salary for an IT Support Engineer was £30,000 in advertised job vacancies during the 6 months to 29 July 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
29 Jul 2021
Same period 2020 Same period 2019
Rank 485 421 441
Rank change year-on-year -64 +20 +74
Permanent jobs requiring an IT Support Engineer 646 430 1,002
As % of all permanent jobs advertised in the UK 0.57% 0.62% 0.70%
As % of the Job Titles category 0.63% 0.66% 0.73%
Number of salaries quoted 464 374 914
10th Percentile £21,250 £22,750 £21,250
25th Percentile £25,000 £26,000 £24,000
Median annual salary (50th Percentile) £30,000 £30,000 £28,000
Median % change year-on-year - +7.14% -
75th Percentile £37,500 £37,500 £35,000
90th Percentile £43,750 £45,000 £40,000
UK excluding London median annual salary £28,000 £30,000 £27,500
% change year-on-year -6.67% +9.09% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 102,996 65,562 138,047
% of permanent IT jobs with a recognized job title 91.23% 95.01% 95.86%
Number of salaries quoted 73,214 53,513 111,578
10th Percentile £32,000 £31,250 £28,250
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £50,000
Median % change year-on-year - +10.00% -
75th Percentile £75,000 £72,500 £68,750
90th Percentile £90,000 £88,750 £85,000
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 29 July 2021.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 29 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 572 £30,000 - 221
UK excluding London +2 507 £28,000 -6.67% 211
South East -66 123 £30,000 - 49
North of England +4 118 £27,500 -6.78% 59
London -120 113 £35,000 - 22
Midlands -36 80 £28,750 -4.17% 33
South West -52 79 £27,500 -7.56% 27
North West -6 64 £27,500 - 37
Work from Home -193 60 £32,500 -18.75% 18
West Midlands -36 54 £30,250 +0.83% 19
Scotland -47 49 £29,000 -42.00% 9
East of England -35 42 £29,000 -3.33% 32
Yorkshire -58 34 £27,500 -8.33% 12
East Midlands -30 26 £28,500 +3.64% 14
North East -10 20 £27,000 -10.74% 10
Wales -12 18 £37,500 +72.41% 1

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 July 2021, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 343 (53.10%) Windows
1 343 (53.10%) Microsoft
2 335 (51.86%) Microsoft 365
3 275 (42.57%) Active Directory
4 203 (31.42%) Windows Server
5 154 (23.84%) A+ Certification
6 148 (22.91%) Cisco
7 147 (22.76%) Social Skills
8 139 (21.52%) Azure
9 131 (20.28%) Problem-Solving
10 130 (20.12%) Linux
11 121 (18.73%) Windows 10
12 116 (17.96%) VMware
13 106 (16.41%) Microsoft Office
14 96 (14.86%) Firewall
15 89 (13.78%) Network+ Certification
16 81 (12.54%) CompTIA Security+
17 79 (12.23%) Server+ Certification
17 79 (12.23%) Linux+ Certification
18 71 (10.99%) DNS
19 70 (10.84%) Multimedia
19 70 (10.84%) Hyper-V
20 65 (10.06%) DHCP
21 64 (9.91%) MS Exchange
21 64 (9.91%) ITIL
22 60 (9.29%) SharePoint
22 60 (9.29%) VPN
23 57 (8.82%) TCP/IP
23 57 (8.82%) VMware Infrastructure
24 55 (8.51%) Azure Active Directory

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (9.91%) MS Exchange
2 60 (9.29%) SharePoint
3 21 (3.25%) IIS
4 7 (1.08%) Exchange Server 2010
5 5 (0.77%) Exchange Server 2013
5 5 (0.77%) Skype for Business
6 2 (0.31%) Confluence
7 1 (0.15%) Moodle
7 1 (0.15%) Tomcat
7 1 (0.15%) WordPress
Applications
1 106 (16.41%) Microsoft Office
2 11 (1.70%) Microsoft Excel
3 5 (0.77%) Microsoft PowerPoint
4 2 (0.31%) Photoshop
5 1 (0.15%) Adobe Creative Suite
5 1 (0.15%) AutoCAD
Business Applications
1 6 (0.93%) Dynamics NAV
2 3 (0.46%) Dynamics CRM
3 1 (0.15%) Dynamics AX
Cloud Services
1 335 (51.86%) Microsoft 365
2 139 (21.52%) Azure
3 55 (8.51%) Azure Active Directory
4 36 (5.57%) AWS
5 21 (3.25%) OneDrive
6 20 (3.10%) Google Workspace
7 6 (0.93%) Mimecast
8 5 (0.77%) Power Platform
8 5 (0.77%) Slack
9 4 (0.62%) Dropbox
9 4 (0.62%) Dynamics 365
9 4 (0.62%) Power Automate
9 4 (0.62%) SaaS
10 3 (0.46%) PowerApps
11 2 (0.31%) Amazon EC2
11 2 (0.31%) Amazon ECS
11 2 (0.31%) Amazon ELB
11 2 (0.31%) IaaS
11 2 (0.31%) PaaS
12 1 (0.15%) GCP
Communications & Networking
1 96 (14.86%) Firewall
2 71 (10.99%) DNS
3 65 (10.06%) DHCP
4 60 (9.29%) VPN
5 57 (8.82%) TCP/IP
6 54 (8.36%) LAN
7 50 (7.74%) WAN
8 32 (4.95%) VoIP
9 30 (4.64%) Wireless
10 26 (4.02%) Wi-Fi
11 23 (3.56%) VLAN
12 22 (3.41%) WLAN
13 17 (2.63%) Internet
14 13 (2.01%) Remote Desktop
15 10 (1.55%) Cisco IOS
15 10 (1.55%) Network Security
16 9 (1.39%) MPLS
17 8 (1.24%) NAS
18 7 (1.08%) 4G
18 7 (1.08%) Skype
Database & Business Intelligence
1 27 (4.18%) SQL Server
2 10 (1.55%) Amazon RDS
3 4 (0.62%) Crystal Reports
4 2 (0.31%) MySQL
4 2 (0.31%) Oracle Database
4 2 (0.31%) Power BI
4 2 (0.31%) Relational Database
4 2 (0.31%) SQL Server Reporting Services
5 1 (0.15%) Azure SQL Database
5 1 (0.15%) MongoDB
Development Applications
1 4 (0.62%) JIRA
2 3 (0.46%) VSS/SourceSafe
3 2 (0.31%) Git (software)
General
1 147 (22.76%) Social Skills
2 70 (10.84%) Multimedia
3 31 (4.80%) Finance
4 29 (4.49%) Analytical Skills
4 29 (4.49%) Organisational Skills
5 24 (3.72%) Manufacturing
6 18 (2.79%) Legal
7 13 (2.01%) Telecoms
8 12 (1.86%) Public Sector
9 10 (1.55%) Retail
10 8 (1.24%) Influencing Skills
11 5 (0.77%) Military
12 4 (0.62%) Advertising
13 3 (0.46%) Documentation Skills
13 3 (0.46%) Marketing
14 2 (0.31%) Games
14 2 (0.31%) Law
14 2 (0.31%) Local Government
15 1 (0.15%) Automotive
15 1 (0.15%) Electronics
Libraries, Frameworks & Software Standards
1 9 (1.39%) Web Services
2 6 (0.93%) .NET
3 3 (0.46%) OAuth
4 2 (0.31%) HTML
5 1 (0.15%) COM
5 1 (0.15%) CSS
5 1 (0.15%) jQuery
5 1 (0.15%) LAMP
5 1 (0.15%) LDAP
5 1 (0.15%) Node.js
5 1 (0.15%) SAML
5 1 (0.15%) XML
Miscellaneous
1 28 (4.33%) Driving Licence
2 27 (4.18%) Management Information System
3 23 (3.56%) Self-Motivation
4 15 (2.32%) Data Centre
5 9 (1.39%) Clustering
5 9 (1.39%) EPoS
6 7 (1.08%) AS400
6 7 (1.08%) Video Conferencing
7 6 (0.93%) Smartphone
8 5 (0.77%) Chip and PIN
8 5 (0.77%) Raspberry Pi
9 3 (0.46%) CCTV
9 3 (0.46%) Device Driver
9 3 (0.46%) FMCG
9 3 (0.46%) iPad
9 3 (0.46%) Mobile App
9 3 (0.46%) User Experience
10 2 (0.31%) Blackberry
10 2 (0.31%) Client/Server
10 2 (0.31%) Thin Client
Operating Systems
1 343 (53.10%) Windows
2 203 (31.42%) Windows Server
3 130 (20.12%) Linux
4 121 (18.73%) Windows 10
5 46 (7.12%) Windows Server 2016
6 43 (6.66%) Windows Server 2012
7 38 (5.88%) Windows 7
8 29 (4.49%) Mac OS
9 27 (4.18%) Windows Server 2019
10 21 (3.25%) Android
10 21 (3.25%) Windows Server 2008
11 12 (1.86%) Windows 8
12 11 (1.70%) Apple iOS
13 10 (1.55%) Unix
14 8 (1.24%) CentOS
15 6 (0.93%) Mac OS X
16 5 (0.77%) Ubuntu
16 5 (0.77%) Windows Server 2003
17 2 (0.31%) Red Hat Enterprise Linux
18 1 (0.15%) Windows XP
Processes & Methodologies
1 131 (20.28%) Problem-Solving
2 64 (9.91%) ITIL
3 45 (6.97%) Infrastructure Engineering
4 26 (4.02%) Service Delivery
5 17 (2.63%) Incident Management
6 15 (2.32%) Creative Thinking
7 14 (2.17%) ERP
8 13 (2.01%) Mathematics
8 13 (2.01%) Mentoring
8 13 (2.01%) Migration
8 13 (2.01%) Mobile Device Management
9 12 (1.86%) Server Management
9 12 (1.86%) Service Management
9 12 (1.86%) Time Management
10 11 (1.70%) CRM
10 11 (1.70%) Cybersecurity
10 11 (1.70%) Patch Management
11 10 (1.55%) Disaster Recovery
11 10 (1.55%) Multi-Factor Authentication
11 10 (1.55%) Project Management
Programming Languages
1 41 (6.35%) SQL
2 31 (4.80%) PowerShell
3 17 (2.63%) C
4 4 (0.62%) Bash Shell
4 4 (0.62%) VB.NET
5 2 (0.31%) C#
5 2 (0.31%) Java
5 2 (0.31%) PHP
5 2 (0.31%) Python
5 2 (0.31%) T-SQL
6 1 (0.15%) Groovy
6 1 (0.15%) JavaScript
Qualifications
1 154 (23.84%) A+ Certification
2 89 (13.78%) Network+ Certification
3 81 (12.54%) CompTIA Security+
4 79 (12.23%) Linux+ Certification
4 79 (12.23%) Server+ Certification
5 43 (6.66%) Microsoft Certification
6 27 (4.18%) Degree
7 22 (3.41%) MCSA
8 21 (3.25%) CCNA
8 21 (3.25%) Cisco Certification
9 16 (2.48%) MCSE
10 10 (1.55%) Security Cleared
11 8 (1.24%) SC Cleared
11 8 (1.24%) VMware Certified Professional (VCP)
12 7 (1.08%) DBS Check
13 6 (0.93%) DV Cleared
14 5 (0.77%) ITIL Foundation Certificate
14 5 (0.77%) MCITP
15 4 (0.62%) CWNA
16 3 (0.46%) MCP
Quality Assurance & Compliance
1 35 (5.42%) SLA
2 5 (0.77%) GDPR
3 3 (0.46%) ISO/IEC 27001
4 2 (0.31%) Cyber Essentials
4 2 (0.31%) Sarbanes-Oxley
5 1 (0.15%) PCI DSS
5 1 (0.15%) QA
System Software
1 275 (42.57%) Active Directory
2 70 (10.84%) Hyper-V
3 57 (8.82%) VMware Infrastructure
4 17 (2.63%) VMware ESXi
5 10 (1.55%) Virtual Machines
5 10 (1.55%) XenApp
6 9 (1.39%) vSphere
7 6 (0.93%) Virtual Servers
8 5 (0.77%) RHEV
9 4 (0.62%) Microsoft Virtual Server
9 4 (0.62%) XenDesktop
10 3 (0.46%) Docker
10 3 (0.46%) Virtual Desktop
11 2 (0.31%) Terminal Services
11 2 (0.31%) VMware Workstation
12 1 (0.15%) BitLocker
12 1 (0.15%) Oracle RAC
Systems Management
1 36 (5.57%) SCCM
2 31 (4.80%) Microsoft Intune
3 8 (1.24%) Jamf Pro
4 7 (1.08%) Microsoft Clustering
5 6 (0.93%) WSUS
6 4 (0.62%) SCOM
6 4 (0.62%) Single Sign-On
7 3 (0.46%) AirWatch
8 2 (0.31%) Puppet
8 2 (0.31%) Sysprep
8 2 (0.31%) vCenter Server
9 1 (0.15%) Active Directory Federation Services
9 1 (0.15%) Failover Clustering
9 1 (0.15%) McAfee ePO
9 1 (0.15%) Microsoft Data Protection Manager
9 1 (0.15%) Nessus
9 1 (0.15%) PaperCut
9 1 (0.15%) SCVMM
9 1 (0.15%) Terraform
9 1 (0.15%) vRealize
Vendors
1 343 (53.10%) Microsoft
2 148 (22.91%) Cisco
3 116 (17.96%) VMware
4 48 (7.43%) Citrix
5 35 (5.42%) Apple
6 20 (3.10%) Meraki
7 17 (2.63%) Google
8 15 (2.32%) HP
9 11 (1.70%) SAP
9 11 (1.70%) Sophos
9 11 (1.70%) Veeam
10 9 (1.39%) Mitel
11 8 (1.24%) NetApp
12 7 (1.08%) Salesforce.com
13 6 (0.93%) Aruba
13 6 (0.93%) Dell
14 5 (0.77%) SonicWALL
15 4 (0.62%) Fortinet
15 4 (0.62%) Freshdesk
15 4 (0.62%) Juniper