Period
to 26 February 2020

The median annual salary for an IT Support Engineer was £30,000 in advertised job vacancies during the 6 months to 26 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
26 Feb 2020
Same period 2019 Same period 2018
Rank 386 458 512
Rank change year-on-year +72 +54 +9
Permanent jobs requiring an IT Support Engineer 964 995 970
As % of all permanent IT jobs advertised in the UK 0.78% 0.66% 0.55%
As % of the Job Titles category 0.82% 0.69% 0.57%
Number of salaries quoted 869 867 849
UK median annual salary £30,000 £29,500 £27,000
Median salary % change year-on-year +1.69% +9.26% +3.85%
10th Percentile £21,250 £21,250 £19,250
90th Percentile £42,250 £43,750 £40,000
UK excluding London median annual salary £28,500 £27,500 £26,000
% change year-on-year +3.64% +5.77% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,547 145,213 169,001
% of permanent IT jobs with a recognized job title 95.47% 95.94% 96.38%
Number of salaries quoted 94,215 116,338 138,908
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

The salary distribution of IT jobs citing IT Support Engineer over the 6 months to 26 February 2020.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 26 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +91 923 £30,000 - 322
UK excluding London +73 618 £28,500 +3.64% 275
London +65 328 £32,500 +1.56% 63
South East +42 221 £27,000 -2.70% 77
Midlands +84 109 £29,000 +5.45% 37
South West +38 101 £30,000 +20.00% 39
North of England +36 97 £27,500 +3.77% 64
West Midlands +66 73 £29,250 -0.85% 18
East of England +42 68 £29,000 -3.33% 42
North West +32 47 £25,750 -0.96% 39
Yorkshire +53 42 £30,000 +26.32% 21
East Midlands +43 36 £27,500 +5.77% 19
Scotland +14 10 £44,250 +77.00% 9
Wales -12 9 £22,250 -11.00% 4
North East +3 8 £27,000 -62.66% 4
Channel Islands - 2 £33,000 -
Northern Ireland - 1 £27,500 - 3

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 February 2020, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 759 (78.73%) Windows
2 502 (52.07%) Active Directory
3 445 (46.16%) Microsoft
4 437 (45.33%) Office 365
5 373 (38.69%) Windows Server
6 322 (33.40%) Windows 10
7 276 (28.63%) VMware
8 229 (23.76%) Firewall
9 212 (21.99%) Windows 7
10 211 (21.89%) ITIL
11 210 (21.78%) Microsoft Office
12 187 (19.40%) VMware Infrastructure
13 184 (19.09%) DNS
14 169 (17.53%) LAN
15 168 (17.43%) MS Exchange
16 167 (17.32%) WAN
17 165 (17.12%) Hyper-V
18 164 (17.01%) Azure
19 163 (16.91%) DHCP
20 162 (16.80%) Windows Server 2012
21 151 (15.66%) Cisco
22 135 (14.00%) TCP/IP
23 131 (13.59%) Problem-Solving
24 130 (13.49%) Linux
25 128 (13.28%) Microsoft Certification
26 98 (10.17%) Windows Server 2008
27 94 (9.75%) Citrix
28 93 (9.65%) VoIP
28 93 (9.65%) Wireless
29 90 (9.34%) SQL

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 168 (17.43%) MS Exchange
2 70 (7.26%) Exchange Server 2010
3 52 (5.39%) SharePoint
4 42 (4.36%) Exchange Server 2013
5 12 (1.24%) IIS
6 11 (1.14%) Exchange Server 2007
7 8 (0.83%) Exchange Server 2003
7 8 (0.83%) Skype for Business
8 5 (0.52%) Confluence
9 4 (0.41%) IBM Notes
10 1 (0.10%) Apache
10 1 (0.10%) Blackberry Enterprise Server
Applications
1 210 (21.78%) Microsoft Office
2 21 (2.18%) Microsoft Excel
3 8 (0.83%) Microsoft PowerPoint
4 4 (0.41%) Photoshop
5 1 (0.10%) Adobe Creative Suite
5 1 (0.10%) MS Visio
5 1 (0.10%) Spreadsheet
Business Applications
1 9 (0.93%) Remedy ITSM
2 4 (0.41%) Dynamics AX
3 3 (0.31%) NetSuite
4 2 (0.21%) Elite 3E
5 1 (0.10%) Dynamics NAV
5 1 (0.10%) Exchequer
5 1 (0.10%) Sage 200
5 1 (0.10%) Salesforce.com CRM
5 1 (0.10%) Workfront
Cloud Services
1 437 (45.33%) Office 365
2 164 (17.01%) Azure
3 79 (8.20%) AWS
4 31 (3.22%) G Suite
5 30 (3.11%) Azure Active Directory
6 13 (1.35%) Power Platform
7 12 (1.24%) SaaS
8 9 (0.93%) Dynamics 365
8 9 (0.93%) OneDrive
9 8 (0.83%) PowerApps
10 6 (0.62%) IaaS
11 4 (0.41%) Cloud Computing
11 4 (0.41%) GCP
12 3 (0.31%) Basecamp
12 3 (0.31%) Slack
13 2 (0.21%) Amazon EC2
13 2 (0.21%) Dropbox
13 2 (0.21%) Google Docs
14 1 (0.10%) AWS CloudFormation
14 1 (0.10%) Datadog
Communications & Networking
1 229 (23.76%) Firewall
2 184 (19.09%) DNS
3 169 (17.53%) LAN
4 167 (17.32%) WAN
5 163 (16.91%) DHCP
6 135 (14.00%) TCP/IP
7 93 (9.65%) VoIP
7 93 (9.65%) Wireless
8 83 (8.61%) VPN
9 61 (6.33%) SAN
9 61 (6.33%) Wi-Fi
10 41 (4.25%) Internet
11 40 (4.15%) VLAN
12 31 (3.22%) Remote Desktop
13 25 (2.59%) Unified Communications
13 25 (2.59%) WLAN
14 23 (2.39%) Ethernet
14 23 (2.39%) Network Security
15 13 (1.35%) Skype
16 10 (1.04%) NAS
Database & Business Intelligence
1 87 (9.02%) SQL Server
2 13 (1.35%) SQL Server 2008
3 11 (1.14%) SQL Server 2012
4 7 (0.73%) SQL Server 2005
5 6 (0.62%) SQL Server 2014
5 6 (0.62%) SQL Server 2016
6 5 (0.52%) Power BI
6 5 (0.52%) SQL Server 2017
6 5 (0.52%) SQL Server Reporting Services
7 4 (0.41%) MySQL
8 2 (0.21%) Amazon RDS
8 2 (0.21%) Crystal Reports
8 2 (0.21%) Relational Database
9 1 (0.10%) DB2
9 1 (0.10%) Oracle Reports
9 1 (0.10%) RDBMS
9 1 (0.10%) SQL Server 2019
Development Applications
1 17 (1.76%) JIRA
2 5 (0.52%) Git (software)
3 4 (0.41%) Bitbucket
3 4 (0.41%) Octopus Deploy
4 3 (0.31%) Bazaar
4 3 (0.31%) Subversion
4 3 (0.31%) Team Foundation Server
5 2 (0.21%) GitLab
5 2 (0.21%) Jenkins
5 2 (0.21%) Vagrant
6 1 (0.10%) Eclipse
6 1 (0.10%) MSI
6 1 (0.10%) Visual Studio
General
1 78 (8.09%) Finance
2 62 (6.43%) Telecoms
3 33 (3.42%) Legal
4 22 (2.28%) Public Sector
5 18 (1.87%) Law
5 18 (1.87%) Retail
6 16 (1.66%) Advertising
7 13 (1.35%) Marketing
8 11 (1.14%) Manufacturing
9 9 (0.93%) French Language
10 7 (0.73%) Automotive
11 6 (0.62%) Games
11 6 (0.62%) German Language
11 6 (0.62%) Pharmaceutical
12 5 (0.52%) Publishing
13 4 (0.41%) Back Office
13 4 (0.41%) Banking
13 4 (0.41%) Billing
14 3 (0.31%) Electronics
14 3 (0.31%) Local Government
Libraries, Frameworks & Software Standards
1 15 (1.56%) .NET
2 7 (0.73%) Web Services
3 3 (0.31%) LDAP
4 2 (0.21%) COM
4 2 (0.21%) Elastic Stack
4 2 (0.21%) HTML
4 2 (0.21%) LAMP
5 1 (0.10%) CGI
5 1 (0.10%) CSS
5 1 (0.10%) EDI
5 1 (0.10%) Sensu
5 1 (0.10%) WSH
Miscellaneous
1 70 (7.26%) Driving Licence
2 54 (5.60%) Analytical Skills
3 28 (2.90%) Self-Motivation
4 27 (2.80%) Data Centre
5 21 (2.18%) Management Information System
6 15 (1.56%) CCTV
6 15 (1.56%) Smartphone
7 14 (1.45%) Client/Server
7 14 (1.45%) Enterprise Storage
8 12 (1.24%) iPad
8 12 (1.24%) Video Conferencing
9 9 (0.93%) User Experience
10 6 (0.62%) Replication
11 5 (0.52%) EPoS
11 5 (0.52%) Fat Client
11 5 (0.52%) FMCG
11 5 (0.52%) Hedge funds
11 5 (0.52%) iPhone
11 5 (0.52%) Thin Client
12 4 (0.41%) Social Media
Operating Systems
1 759 (78.73%) Windows
2 373 (38.69%) Windows Server
3 322 (33.40%) Windows 10
4 212 (21.99%) Windows 7
5 162 (16.80%) Windows Server 2012
6 130 (13.49%) Linux
7 98 (10.17%) Windows Server 2008
8 68 (7.05%) Windows 8
9 45 (4.67%) Unix
10 44 (4.56%) Apple iOS
11 33 (3.42%) Mac OS X
12 28 (2.90%) Windows Server 2003
13 27 (2.80%) Mac OS
14 18 (1.87%) Android
15 13 (1.35%) CentOS
16 6 (0.62%) Windows XP
17 4 (0.41%) VMS
18 3 (0.31%) Red Hat Enterprise Linux
18 3 (0.31%) Windows 2000
19 2 (0.21%) Debian
Processes & Methodologies
1 211 (21.89%) ITIL
2 131 (13.59%) Problem-Solving
3 69 (7.16%) Mentoring
4 53 (5.50%) Infrastructure Engineering
5 48 (4.98%) Service Management
6 40 (4.15%) Change Management
7 39 (4.05%) Asset Management
8 38 (3.94%) Project Management
9 35 (3.63%) Disaster Recovery
10 34 (3.53%) Migration
10 34 (3.53%) Service Delivery
11 33 (3.42%) Mobile Device Management
12 31 (3.22%) Continuous Improvement
13 26 (2.70%) Network Monitoring
14 23 (2.39%) Computer Science
14 23 (2.39%) CRM
15 22 (2.28%) Server Management
15 22 (2.28%) Time Management
16 20 (2.07%) Incident Management
17 19 (1.97%) Problem Management
Programming Languages
1 90 (9.34%) SQL
2 50 (5.19%) PowerShell
3 14 (1.45%) Java
4 12 (1.24%) C
5 6 (0.62%) Python
5 6 (0.62%) VB
6 5 (0.52%) Shell Script
7 4 (0.41%) C#
8 3 (0.31%) Bash Shell
8 3 (0.31%) C++
8 3 (0.31%) JavaScript
9 2 (0.21%) VBScript
10 1 (0.10%) Perl
10 1 (0.10%) PHP
10 1 (0.10%) X++
Qualifications
1 128 (13.28%) Microsoft Certification
2 79 (8.20%) Degree
3 78 (8.09%) MCSE
4 77 (7.99%) MCSA
5 55 (5.71%) MCP
6 48 (4.98%) Security Cleared
7 37 (3.84%) Cisco Certification
8 35 (3.63%) CCNA
9 28 (2.90%) SC Cleared
10 27 (2.80%) MCITP
11 23 (2.39%) VMware Certified Professional (VCP)
12 18 (1.87%) DBS Check
13 17 (1.76%) MCTS
14 13 (1.35%) DV Cleared
15 10 (1.04%) HND
16 8 (0.83%) A+ Certification
16 8 (0.83%) ITIL Certification
17 4 (0.41%) BPSS Clearance
17 4 (0.41%) CWNA
17 4 (0.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 78 (8.09%) SLA
2 27 (2.80%) ISO/IEC 27001
3 6 (0.62%) ISO 9001
4 5 (0.52%) GDPR
4 5 (0.52%) QA
5 4 (0.41%) ISO/IEC 20000
6 3 (0.31%) PCI DSS
7 1 (0.10%) Cyber Essentials
7 1 (0.10%) Sarbanes-Oxley
System Software
1 502 (52.07%) Active Directory
2 187 (19.40%) VMware Infrastructure
3 165 (17.12%) Hyper-V
4 32 (3.32%) VMware ESXi
5 22 (2.28%) Virtual Servers
6 20 (2.07%) Virtual Machines
6 20 (2.07%) XenApp
7 17 (1.76%) VirtualBox
8 12 (1.24%) XenDesktop
9 10 (1.04%) vSphere
10 7 (0.73%) Microsoft Virtual Server
10 7 (0.73%) VMware Workstation
11 6 (0.62%) Firmware
12 4 (0.41%) VMware Server
13 3 (0.31%) Terminal Services
14 2 (0.21%) Microsoft App-V
15 1 (0.10%) DFS Replication
15 1 (0.10%) Docker
15 1 (0.10%) NFS
15 1 (0.10%) Terminal Server
Systems Management
1 65 (6.74%) SCCM
2 33 (3.42%) Microsoft Intune
3 30 (3.11%) WSUS
4 16 (1.66%) Jamf Pro
5 14 (1.45%) SCOM
6 13 (1.35%) McAfee ePO
7 11 (1.14%) Backup Exec
7 11 (1.14%) Norton AntiVirus
8 10 (1.04%) Cisco Prime
9 8 (0.83%) vCenter Server
10 7 (0.73%) Nagios
11 6 (0.62%) Icinga
11 6 (0.62%) Kibana
12 4 (0.41%) DameWare
12 4 (0.41%) Forefront Identity Manager
12 4 (0.41%) FortiGate
13 3 (0.31%) IBM BigFix
13 3 (0.31%) Terraform
14 2 (0.21%) Failover Clustering
14 2 (0.21%) Single Sign-On
Vendors
1 445 (46.16%) Microsoft
2 276 (28.63%) VMware
3 151 (15.66%) Cisco
4 94 (9.75%) Citrix
5 57 (5.91%) Apple
6 44 (4.56%) HP
7 36 (3.73%) Dell
8 35 (3.63%) Veeam
9 33 (3.42%) Oracle
10 32 (3.32%) Meraki
11 23 (2.39%) Google
12 22 (2.28%) Symantec
13 18 (1.87%) McAfee
13 18 (1.87%) SolarWinds
14 16 (1.66%) ServiceNow
15 13 (1.35%) Juniper
15 13 (1.35%) Remedy
16 12 (1.24%) Sage
17 11 (1.14%) Avaya
17 11 (1.14%) NetApp