IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 3 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 May 2026
Same period 2025 Same period 2024
Rank 145 304 237
Rank change year-on-year +159 -67 +160
Permanent jobs requiring an IT Support Engineer 1,238 404 1,163
As % of all permanent jobs in the UK 1.37% 0.95% 1.21%
As % of the Job Titles category 1.47% 1.06% 1.28%
Number of salaries quoted 1,091 260 1,075
10th Percentile £26,250 £25,500 £23,000
25th Percentile £28,500 £26,188 £25,688
Median annual salary (50th Percentile) £32,500 £31,500 £30,000
Median % change year-on-year +3.17% +5.00% -7.69%
75th Percentile £37,500 £37,313 £35,750
90th Percentile £43,750 £42,500 £43,000
UK excluding London median annual salary £32,000 £30,000 £29,500
% change year-on-year +6.67% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 83,975 37,966 90,660
% of permanent jobs with a recognized job title 92.94% 89.30% 94.56%
Number of salaries quoted 54,064 23,403 66,761
10th Percentile £30,000 £30,500 £28,500
25th Percentile £40,000 £41,500 £38,500
Median annual salary (50th Percentile) £55,000 £59,000 £53,000
Median % change year-on-year -6.78% +11.32% -11.67%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.21%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 3 May 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 3 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +161 1,131 £32,500 +1.56% 106
UK excluding London +126 1,076 £32,000 +6.67% 106
South East +89 282 £32,500 -7.14% 29
North of England +95 260 £30,000 - 21
Work from Home +92 185 £34,000 +7.09% 11
Midlands +5 179 £32,000 +16.36% 12
East of England +69 163 £31,500 +14.55% 23
North West +94 143 £31,000 +3.33% 12
London +58 138 £35,000 - 14
Yorkshire +10 109 £30,000 +5.26% 9
South West +26 108 £32,500 - 20
West Midlands -15 91 £32,500 +21.50% 7
East Midlands +4 88 £30,000 +8.11% 5
Scotland +20 51 £28,000 +3.70% 2
Wales - 33 £45,000 - 2
North East -28 8 £29,250 -16.43% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 3 May 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 583 (47.09%) Microsoft 365
2 563 (45.48%) Microsoft
3 537 (43.38%) Windows
4 431 (34.81%) Active Directory
5 324 (26.17%) Problem-Solving
6 293 (23.67%) Azure
7 285 (23.02%) Windows Server
8 253 (20.44%) Customer Service
9 211 (17.04%) Entra ID
10 203 (16.40%) Firewall
11 153 (12.36%) Windows 10
12 149 (12.04%) Microsoft Intune
13 143 (11.55%) DNS
14 140 (11.31%) SharePoint
15 136 (10.99%) Microsoft Exchange
16 127 (10.26%) DHCP
17 126 (10.18%) ITIL
18 120 (9.69%) VPN
19 119 (9.61%) Microsoft Office
20 114 (9.21%) VMware
21 113 (9.13%) LAN
22 112 (9.05%) Hyper-V
23 105 (8.48%) WAN
24 99 (8.00%) Wi-Fi
25 97 (7.84%) Cybersecurity
26 88 (7.11%) VMware Infrastructure
27 87 (7.03%) Mac OS
28 86 (6.95%) Mentoring
29 79 (6.38%) SLA
30 72 (5.82%) Degree

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 140 (11.31%) SharePoint
2 136 (10.99%) Microsoft Exchange
3 19 (1.53%) Confluence
4 13 (1.05%) Exchange Server 2007
4 13 (1.05%) Exchange Server 2010
4 13 (1.05%) Exchange Server 2013
5 6 (0.48%) IIS
6 1 (0.081%) WordPress
Applications
1 119 (9.61%) Microsoft Office
2 22 (1.78%) Microsoft Excel
3 6 (0.48%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) AutoCAD
6 1 (0.081%) Acrobat
Business Applications
1 6 (0.48%) NetSuite
2 5 (0.40%) Dynamics CRM
2 5 (0.40%) Dynamics NAV
3 1 (0.081%) Shopify
Cloud Services
1 583 (47.09%) Microsoft 365
2 293 (23.67%) Azure
3 211 (17.04%) Entra ID
4 66 (5.33%) Google Workspace
5 45 (3.63%) AWS
5 45 (3.63%) OneDrive
6 36 (2.91%) SaaS
7 13 (1.05%) Power Platform
8 11 (0.89%) Power Automate
9 9 (0.73%) Azure DevOps
10 8 (0.65%) Azure Sentinel
10 8 (0.65%) Mimecast
11 5 (0.40%) GCP
11 5 (0.40%) Intacct
11 5 (0.40%) Microsoft Copilot
12 4 (0.32%) Nutanix
12 4 (0.32%) PaaS
13 3 (0.24%) PowerApps
14 2 (0.16%) IaaS
14 2 (0.16%) Slack
Communications & Networking
1 203 (16.40%) Firewall
2 143 (11.55%) DNS
3 127 (10.26%) DHCP
4 120 (9.69%) VPN
5 113 (9.13%) LAN
6 105 (8.48%) WAN
7 99 (8.00%) Wi-Fi
8 69 (5.57%) VoIP
9 58 (4.68%) TCP/IP
10 45 (3.63%) VLAN
11 31 (2.50%) Wireless
12 13 (1.05%) Network Security
12 13 (1.05%) SD-WAN
12 13 (1.05%) WLAN
13 9 (0.73%) Remote Desktop
14 8 (0.65%) SAN
15 7 (0.57%) NAS
15 7 (0.57%) TETRA
16 6 (0.48%) Internet
17 5 (0.40%) IP Telephony
Database & Business Intelligence
1 24 (1.94%) SQL Server
2 13 (1.05%) Power BI
3 8 (0.65%) MySQL
4 2 (0.16%) Amazon RDS
Development Applications
1 41 (3.31%) JIRA
2 4 (0.32%) GitLab
General
1 329 (26.58%) Social Skills
2 73 (5.90%) Organisational Skills
3 61 (4.93%) Manufacturing
4 49 (3.96%) Finance
5 40 (3.23%) Telecoms
6 39 (3.15%) Multimedia
7 38 (3.07%) Analytical Skills
8 37 (2.99%) Law
9 31 (2.50%) Retail
10 29 (2.34%) Legal
11 21 (1.70%) Public Sector
12 18 (1.45%) Inclusion and Diversity
13 13 (1.05%) Advertising
13 13 (1.05%) Automotive
14 9 (0.73%) Electronics
15 8 (0.65%) Games
16 6 (0.48%) Fire and Rescue
16 6 (0.48%) Marketing
16 6 (0.48%) Police
17 5 (0.40%) Social Housing
Libraries, Frameworks & Software Standards
1 5 (0.40%) CSS
1 5 (0.40%) HTML
2 4 (0.32%) OpenTelemetry
3 3 (0.24%) JSON
3 3 (0.24%) Web Services
4 1 (0.081%) Software Packaging
Miscellaneous
1 194 (15.67%) Driving Licence
2 64 (5.17%) Onboarding
3 48 (3.88%) Self-Motivation
4 29 (2.34%) CCTV
5 23 (1.86%) FMCG
6 16 (1.29%) Analytical Mindset
7 10 (0.81%) Management Information System
8 9 (0.73%) iPhone
9 8 (0.65%) Fat Client
9 8 (0.65%) Security Posture
9 8 (0.65%) Thin Client
10 7 (0.57%) Social Media
11 5 (0.40%) Raspberry Pi
11 5 (0.40%) Reinsurance
11 5 (0.40%) Robotics
12 4 (0.32%) EPoS
12 4 (0.32%) Hybrid Cloud
12 4 (0.32%) Mobile App
12 4 (0.32%) PKI
12 4 (0.32%) Video Conferencing
Operating Systems
1 537 (43.38%) Windows
2 285 (23.02%) Windows Server
3 153 (12.36%) Windows 10
4 87 (7.03%) Mac OS
5 54 (4.36%) Linux
6 46 (3.72%) Windows Server 2016
7 45 (3.63%) Windows Server 2019
8 34 (2.75%) Apple iOS
9 30 (2.42%) Android
10 27 (2.18%) Windows Server 2012
11 12 (0.97%) Windows 7
12 10 (0.81%) Mac OS X
13 9 (0.73%) Ubuntu
13 9 (0.73%) Windows Server 2008
14 8 (0.65%) Windows 8
15 1 (0.081%) Red Hat Enterprise Linux
15 1 (0.081%) Solaris
15 1 (0.081%) Unix
15 1 (0.081%) VMS
Processes & Methodologies
1 324 (26.17%) Problem-Solving
2 253 (20.44%) Customer Service
3 126 (10.18%) ITIL
4 97 (7.84%) Cybersecurity
5 86 (6.95%) Mentoring
6 63 (5.09%) ITSM
7 58 (4.68%) Service Delivery
8 56 (4.52%) Remote Monitoring and Management
9 50 (4.04%) Continuous Improvement
9 50 (4.04%) Disaster Recovery
10 47 (3.80%) Infrastructure Engineering
11 42 (3.39%) Root Cause Analysis
12 41 (3.31%) Asset Management
12 41 (3.31%) Time Management
13 37 (2.99%) Process Improvement
14 34 (2.75%) Service Management
15 32 (2.58%) Incident Management
16 31 (2.50%) Business Continuity
17 27 (2.18%) Project Delivery
18 24 (1.94%) Change Management
Programming Languages
1 56 (4.52%) PowerShell
2 44 (3.55%) SQL
3 5 (0.40%) Python
3 5 (0.40%) VB
4 4 (0.32%) PHP
4 4 (0.32%) R
5 3 (0.24%) JavaScript
5 3 (0.24%) VBA
6 2 (0.16%) C#
6 2 (0.16%) Google Apps Script
7 1 (0.081%) Bash
7 1 (0.081%) PL/SQL
7 1 (0.081%) VBScript
Qualifications
1 72 (5.82%) Degree
2 67 (5.41%) Microsoft Certification
3 64 (5.17%) Security Cleared
4 51 (4.12%) DBS Check
5 34 (2.75%) SC Cleared
6 29 (2.34%) A+ Certification
7 20 (1.62%) CCNA
7 20 (1.62%) Cisco Certification
8 18 (1.45%) Network+ Certification
9 13 (1.05%) DV Cleared
10 11 (0.89%) Azure Certification
11 9 (0.73%) CompTIA Security+
12 6 (0.48%) MCITP
13 5 (0.40%) BPSS Clearance
13 5 (0.40%) Computer Science Degree
13 5 (0.40%) HNC
13 5 (0.40%) HND
13 5 (0.40%) ITIL Foundation Certificate
14 3 (0.24%) MCSA
14 3 (0.24%) Microsoft Certified Professional
Quality Assurance & Compliance
1 79 (6.38%) SLA
2 41 (3.31%) Cyber Essentials
3 34 (2.75%) ISO/IEC 27001
4 14 (1.13%) Cyber Essentials PLUS
5 8 (0.65%) GDPR
6 5 (0.40%) QA
7 4 (0.32%) Accessibility
7 4 (0.32%) NIST
8 1 (0.081%) ISO 22301
8 1 (0.081%) PCI DSS
System Software
1 431 (34.81%) Active Directory
2 112 (9.05%) Hyper-V
3 88 (7.11%) VMware Infrastructure
4 24 (1.94%) Virtual Desktop
5 10 (0.81%) Docker
5 10 (0.81%) VMware ESXi
5 10 (0.81%) VMware Workstation
5 10 (0.81%) vSphere
6 6 (0.48%) Virtual Machines
7 5 (0.40%) Terminal Services
8 4 (0.32%) VMware NSX
9 3 (0.24%) BitLocker
10 1 (0.081%) XenDesktop
Systems Management
1 149 (12.04%) Microsoft Intune
2 23 (1.86%) SCCM
3 20 (1.62%) Active Directory Federation Services
4 19 (1.53%) Autotask
5 13 (1.05%) Jamf Pro
6 12 (0.97%) WSUS
7 9 (0.73%) Proxmox
7 9 (0.73%) Systems Management Server (SMS)
8 5 (0.40%) Ansible
9 3 (0.24%) FortiGate
9 3 (0.24%) Single Sign-On
10 1 (0.081%) Podman
10 1 (0.081%) SmoothWall
Vendors
1 563 (45.48%) Microsoft
2 114 (9.21%) VMware
3 71 (5.74%) Google
4 45 (3.63%) Apple
5 44 (3.55%) Fortinet
6 39 (3.15%) Fujitsu
6 39 (3.15%) Virgin Media
7 33 (2.67%) Cisco
8 27 (2.18%) Meraki
9 21 (1.70%) HP
10 19 (1.53%) Veeam
11 14 (1.13%) Dell
11 14 (1.13%) Sophos
12 13 (1.05%) Datto
12 13 (1.05%) Ubiquiti
13 10 (0.81%) Citrix
13 10 (0.81%) ConnectWise
13 10 (0.81%) SAP
13 10 (0.81%) ServiceNow
14 8 (0.65%) Sage