Period
to 23 October 2017

The median annual salary for an IT Support Engineer was £27,500 in advertised job vacancies during the 6 months to 23 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 491 511 555
Rank change year-on-year +20 +44 +16
Permanent jobs requiring an IT Support Engineer 987 1008 1054
As % of all permanent IT jobs advertised in the UK 0.56% 0.53% 0.48%
As % of the Job Titles category 0.59% 0.55% 0.50%
Number of salaries quoted 919 947 931
UK median annual salary £27,500 £27,500 £25,000
Median salary % change year-on-year - +10.00% -5.66%
10th Percentile £19,750 £19,000 £19,000
90th Percentile £40,000 £40,000 £38,750
UK excluding London median annual salary £26,000 £26,000 £24,000
% change year-on-year - +8.33% -5.88%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168119 182893 211044
% of permanent IT jobs with a recognized job title 95.77% 96.45% 96.48%
Number of salaries quoted 134641 153253 174947
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

The salary distribution of IT jobs citing IT Support Engineer over the 6 months to 23 October 2017.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 935 £27,500 - 59
UK excluding London +38 708 £26,000 - 49
London -28 265 £32,000 +10.34% 12
South East +61 262 £25,000 -9.09% 16
North of England +46 155 £26,000 +1.96% 16
South West -8 93 £23,500 -6.00% 6
East of England +17 86 £30,000 +13.21% 5
Yorkshire +53 84 £27,500 - 5
Midlands -8 79 £27,500 +14.58% 4
North West +23 70 £23,500 -6.00% 9
West Midlands -28 40 £27,500 +10.00% 3
East Midlands +36 39 £27,500 +30.95% 1
Wales +8 20 £22,000 -12.00% 2
Scotland -1 11 £20,000 -31.03%
Northern Ireland - 4 £19,000 -
North East +20 1 £22,500 +2.27% 2

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2017, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Engineer in the job title.

1 848 (85.92%) Windows
2 631 (63.93%) Active Directory
3 469 (47.52%) Windows Server
4 461 (46.71%) Microsoft
5 351 (35.56%) Office 365
6 322 (32.62%) MS Exchange
6 322 (32.62%) VMware
7 306 (31.00%) Windows Server 2008
8 304 (30.80%) Windows Server 2012
9 265 (26.85%) Windows 7
10 235 (23.81%) Microsoft Office
11 214 (21.68%) VMware Infrastructure
12 209 (21.18%) Firewall
12 209 (21.18%) Windows 10
13 201 (20.36%) Hyper-V
14 186 (18.84%) DNS
15 172 (17.43%) ITIL
16 165 (16.72%) Cisco
17 159 (16.11%) DHCP
18 151 (15.30%) Microsoft Certification
19 143 (14.49%) TCP/IP
20 141 (14.29%) LAN
21 138 (13.98%) Windows 8
22 134 (13.58%) Linux
23 132 (13.37%) WAN
23 132 (13.37%) Exchange Server 2010
24 108 (10.94%) MCSE
25 107 (10.84%) VPN
26 99 (10.03%) SQL
27 98 (9.93%) Degree

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 322 (32.62%) MS Exchange
2 132 (13.37%) Exchange Server 2010
3 83 (8.41%) Exchange Server 2013
4 46 (4.66%) SharePoint
5 29 (2.94%) Exchange Server 2007
5 29 (2.94%) IIS
6 25 (2.53%) Skype for Business
7 13 (1.32%) Exchange Server 2003
8 6 (0.61%) Apache
8 6 (0.61%) JBoss
8 6 (0.61%) Tomcat
9 4 (0.41%) WordPress
10 3 (0.30%) Blackberry Enterprise Server
11 2 (0.20%) CMS
11 2 (0.20%) OpenStack
12 1 (0.10%) IBM Notes
12 1 (0.10%) nginx
12 1 (0.10%) SharePoint 2010
12 1 (0.10%) SharePoint 2013
Applications
1 235 (23.81%) Microsoft Office
2 25 (2.53%) Microsoft Excel
3 17 (1.72%) Microsoft PowerPoint
4 3 (0.30%) SOLIDWORKS
5 1 (0.10%) Acrobat
5 1 (0.10%) Maya
5 1 (0.10%) MS Visio
Business Applications
1 3 (0.30%) Dynamics CRM
1 3 (0.30%) Epicor Vantage
2 2 (0.20%) Magento
2 2 (0.20%) SAP Business One
2 2 (0.20%) SystmOne
2 2 (0.20%) Temenos T24
2 2 (0.20%) WebTrends
3 1 (0.10%) Dynamics NAV
3 1 (0.10%) Infor CloudSuite Industrial (formerly SyteLine)
3 1 (0.10%) Remedy ITSM
Cloud Services
1 351 (35.56%) Office 365
2 78 (7.90%) Microsoft Azure
3 19 (1.93%) Amazon AWS
4 13 (1.32%) G Suite
5 10 (1.01%) SaaS
6 9 (0.91%) Mimecast
7 7 (0.71%) Slack
8 6 (0.61%) Azure Active Directory
9 4 (0.41%) Cloud Computing
10 2 (0.20%) Amazon EC2
10 2 (0.20%) Amazon S3
10 2 (0.20%) GitHub
10 2 (0.20%) Google Analytics
10 2 (0.20%) IaaS
10 2 (0.20%) Virtual Private Cloud
11 1 (0.10%) Adobe Creative Cloud
11 1 (0.10%) Dynamics 365
11 1 (0.10%) IBM Cloud
11 1 (0.10%) OneDrive
11 1 (0.10%) SoftLayer
Communications & Networking
1 209 (21.18%) Firewall
2 186 (18.84%) DNS
3 159 (16.11%) DHCP
4 143 (14.49%) TCP/IP
5 141 (14.29%) LAN
6 132 (13.37%) WAN
7 107 (10.84%) VPN
8 70 (7.09%) VLAN
9 69 (6.99%) SAN
10 67 (6.79%) VoIP
11 47 (4.76%) Wireless
12 42 (4.26%) Wi-Fi
13 32 (3.24%) Internet
14 27 (2.74%) MPLS
14 27 (2.74%) Skype
15 16 (1.62%) Network Security
16 14 (1.42%) WLAN
17 9 (0.91%) Broadband
17 9 (0.91%) SMS
18 8 (0.81%) NAS
Database & Business Intelligence
1 89 (9.02%) SQL Server
2 10 (1.01%) MySQL
3 6 (0.61%) Crystal Reports
4 4 (0.41%) Relational Database
5 3 (0.30%) Amazon RDS
5 3 (0.30%) CorVu
5 3 (0.30%) PostgreSQL
5 3 (0.30%) SQL Server 2008
6 2 (0.20%) Endeca
6 2 (0.20%) RDBMS
6 2 (0.20%) SQL Server 2005
6 2 (0.20%) SQL Server 2012
6 2 (0.20%) SQL Server 2014
7 1 (0.10%) DB2
7 1 (0.10%) Hadoop
7 1 (0.10%) Informix
7 1 (0.10%) SQL Server Reporting Services
Development Applications
1 9 (0.91%) JIRA
2 6 (0.61%) Git (software)
3 2 (0.20%) Team Foundation Server
3 2 (0.20%) TeamCity
3 2 (0.20%) Vagrant
4 1 (0.10%) Bitbucket
4 1 (0.10%) Bugzilla
4 1 (0.10%) Jenkins
4 1 (0.10%) MSI
4 1 (0.10%) Visual Studio Team System
General
1 46 (4.66%) Finance
2 39 (3.95%) Manufacturing
3 33 (3.34%) Telecoms
4 27 (2.74%) Law
5 23 (2.33%) Legal
6 18 (1.82%) Marketing
7 13 (1.32%) Advertising
7 13 (1.32%) Banking
7 13 (1.32%) Games
8 6 (0.61%) Retail
9 5 (0.51%) French Language
9 5 (0.51%) German Language
10 4 (0.41%) Electronics
10 4 (0.41%) Military
10 4 (0.41%) Retail Banking
11 3 (0.30%) Italian Language
11 3 (0.30%) Portuguese Language
11 3 (0.30%) Spanish Language
12 2 (0.20%) Arabic Language
12 2 (0.20%) Dutch Language
Libraries, Frameworks & Software Standards
1 10 (1.01%) HTML
2 8 (0.81%) CSS
3 6 (0.61%) Velocity
4 4 (0.41%) Web Services
4 4 (0.41%) X-Windows
5 3 (0.30%) ADSI
6 2 (0.20%) COM
6 2 (0.20%) IBM Integration Bus
6 2 (0.20%) LAMP
6 2 (0.20%) LEMP Stack
7 1 (0.10%) .NET
7 1 (0.10%) AngularJS
7 1 (0.10%) EDI
7 1 (0.10%) Flash
7 1 (0.10%) Middleware
7 1 (0.10%) Natural Language Processing
7 1 (0.10%) Regular Expression
7 1 (0.10%) Software Packaging
7 1 (0.10%) STL
7 1 (0.10%) WinForms
Miscellaneous
1 74 (7.50%) Driving Licence
2 45 (4.56%) Analytical Skills
3 36 (3.65%) Data Centre
4 27 (2.74%) Blackberry
4 27 (2.74%) Computer Science
5 23 (2.33%) iPhone
6 21 (2.13%) Management Information System
7 19 (1.93%) iPad
8 17 (1.72%) Fat Client
8 17 (1.72%) Thin Client
9 15 (1.52%) Video Conferencing
10 11 (1.11%) Cyberthreat
11 10 (1.01%) Clustering
11 10 (1.01%) Smartphone
12 9 (0.91%) Replication
13 7 (0.71%) Client/Server
14 5 (0.51%) CCTV
14 5 (0.51%) EPoS
15 4 (0.41%) Fintech
15 4 (0.41%) Hybrid Cloud
Operating Systems
1 848 (85.92%) Windows
2 469 (47.52%) Windows Server
3 306 (31.00%) Windows Server 2008
4 304 (30.80%) Windows Server 2012
5 265 (26.85%) Windows 7
6 209 (21.18%) Windows 10
7 138 (13.98%) Windows 8
8 134 (13.58%) Linux
9 71 (7.19%) Windows XP
10 67 (6.79%) Windows Server 2003
11 62 (6.28%) Mac OS X
12 33 (3.34%) Android
13 24 (2.43%) Unix
14 20 (2.03%) Mac OS
15 18 (1.82%) Apple iOS
16 13 (1.32%) CentOS
16 13 (1.32%) Red Hat Enterprise Linux
17 8 (0.81%) Windows Vista
18 7 (0.71%) Ubuntu
19 4 (0.41%) Kali Linux
Processes & Methodologies
1 172 (17.43%) ITIL
2 45 (4.56%) Time Management
3 44 (4.46%) Mentoring
4 36 (3.65%) Problem Management
5 35 (3.55%) Migration
6 34 (3.44%) Project Management
7 32 (3.24%) ERP
8 30 (3.04%) Service Delivery
9 29 (2.94%) Disaster Recovery
10 26 (2.63%) Incident Management
10 26 (2.63%) Service Management
11 23 (2.33%) Mobile Device Management
12 21 (2.13%) Kalman Filter
13 19 (1.93%) DevOps
14 17 (1.72%) Change Control
15 16 (1.62%) CRM
16 15 (1.52%) Agile Software Development
16 15 (1.52%) Change Management
17 14 (1.42%) Root Cause Analysis
18 13 (1.32%) Hardware Maintenance
Programming Languages
1 99 (10.03%) SQL
2 37 (3.75%) PowerShell
3 15 (1.52%) C#
4 11 (1.11%) C
4 11 (1.11%) Shell Script
5 10 (1.01%) T-SQL
6 9 (0.91%) Java
7 5 (0.51%) Bash Shell
7 5 (0.51%) JavaScript
7 5 (0.51%) VBScript
8 4 (0.41%) PHP
8 4 (0.41%) Python
9 3 (0.30%) C++
9 3 (0.30%) VBA
10 1 (0.10%) Groovy
10 1 (0.10%) PL/SQL
10 1 (0.10%) RPG
10 1 (0.10%) VB
Qualifications
1 151 (15.30%) Microsoft Certification
2 108 (10.94%) MCSE
3 98 (9.93%) Degree
4 89 (9.02%) Cisco Certification
5 77 (7.80%) MCSA
6 68 (6.89%) CCNA
7 48 (4.86%) MCP
8 36 (3.65%) Security Cleared
9 25 (2.53%) A+ Certification
10 23 (2.33%) SC Cleared
11 22 (2.23%) CCNP
11 22 (2.23%) MCITP
12 19 (1.93%) Master's Degree
13 14 (1.42%) Computer Science Degree
14 11 (1.11%) DBS Check
15 9 (0.91%) HND
16 8 (0.81%) BPSS Clearance
16 8 (0.81%) GNVQ
17 7 (0.71%) ITIL Certification
18 6 (0.61%) CTC Cleared
Quality Assurance & Compliance
1 89 (9.02%) SLA
2 8 (0.81%) ISO/IEC 27001
3 3 (0.30%) ISO 9001
3 3 (0.30%) PCI DSS
4 1 (0.10%) COBIT
4 1 (0.10%) QA
System Software
1 631 (63.93%) Active Directory
2 214 (21.68%) VMware Infrastructure
3 201 (20.36%) Hyper-V
4 53 (5.37%) vSphere
5 33 (3.34%) XenApp
6 24 (2.43%) VirtualBox
7 21 (2.13%) Virtual Servers
8 14 (1.42%) Terminal Services
9 12 (1.22%) XenDesktop
10 11 (1.11%) Virtual Machines
10 11 (1.11%) VMware ESXi
11 10 (1.01%) Microsoft Virtual Server
12 8 (0.81%) Virtual Desktop
13 7 (0.71%) Terminal Server
14 6 (0.61%) VMware Workstation
15 5 (0.51%) OpenSIPS
16 3 (0.30%) VMware Server
17 2 (0.20%) Docker
17 2 (0.20%) KVM
17 2 (0.20%) Xen
Systems Management
1 81 (8.21%) SCCM
2 23 (2.33%) Backup Exec
3 11 (1.11%) SCOM
4 9 (0.91%) Cisco CUCM
5 8 (0.81%) WSUS
6 7 (0.71%) Microsoft Clustering
7 5 (0.51%) Systems Management Server (SMS)
8 4 (0.41%) AirWatch
8 4 (0.41%) cPanel
8 4 (0.41%) McAfee ePO
8 4 (0.41%) Nagios
9 3 (0.30%) Plesk
9 3 (0.30%) SCVMM
9 3 (0.30%) Symantec Endpoint Protection
9 3 (0.30%) vCenter Server
10 2 (0.20%) Jamf Pro
10 2 (0.20%) Packer
10 2 (0.20%) Puppet
10 2 (0.20%) SCSM
10 2 (0.20%) Simpana
Vendors
1 461 (46.71%) Microsoft
2 322 (32.62%) VMware
3 165 (16.72%) Cisco
4 95 (9.63%) Citrix
5 53 (5.37%) Apple
6 47 (4.76%) Veeam
7 40 (4.05%) HP
8 30 (3.04%) Dell
9 25 (2.53%) Intel
10 20 (2.03%) EqualLogic
10 20 (2.03%) Google
11 17 (1.72%) Avaya
11 17 (1.72%) Meraki
12 15 (1.52%) Juniper
13 14 (1.42%) Red Hat
14 12 (1.22%) Oracle
14 12 (1.22%) SonicWALL
14 12 (1.22%) Symantec
15 10 (1.01%) McAfee
16 9 (0.91%) LogRhythm