Period
to 12 April 2021

The median annual salary for an IT Support Engineer was £28,875 in advertised job vacancies during the 6 months to 12 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
12 Apr 2021
Same period 2020 Same period 2019
Rank 377 410 437
Rank change year-on-year +33 +27 +66
Permanent jobs requiring an IT Support Engineer 605 852 1,022
As % of all permanent jobs advertised in the UK 0.73% 0.75% 0.69%
As % of the Job Titles category 0.79% 0.79% 0.71%
Number of salaries quoted 368 768 903
10th Percentile £21,000 £21,500 £21,250
25th Percentile £23,938 £25,000 £24,000
Median annual salary (50th Percentile) £28,875 £30,000 £29,500
Median % change year-on-year -3.75% +1.69% +7.27%
75th Percentile £36,250 £35,500 £35,250
90th Percentile £43,750 £42,250 £42,450
UK excluding London median annual salary £27,500 £29,000 £27,500
% change year-on-year -5.17% +5.45% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 76,883 108,263 142,970
% of permanent IT jobs with a recognized job title 93.16% 95.37% 96.01%
Number of salaries quoted 60,550 87,903 115,257
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,625 £37,500 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 12 April 2021.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 12 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 528 £29,000 -3.33% 78
UK excluding London +55 478 £27,500 -5.17% 75
South East +26 116 £27,500 - 21
Midlands +57 97 £28,500 -5.00% 17
North of England +42 94 £30,000 +3.45% 19
London -55 91 £36,000 +6.95% 8
South West -10 75 £25,000 -13.79% 6
West Midlands +55 71 £29,000 -3.33% 12
Work from Home -79 47 £34,500 +15.00% 15
North West +33 44 £27,500 - 7
Scotland +29 41 £27,500 -45.00% 3
East of England +10 33 £28,000 -6.67% 7
East Midlands +21 26 £28,500 +3.64% 5
North East +28 25 £30,000 +1.69% 1
Yorkshire +3 25 £30,500 +1.67% 11
Wales +47 24 £29,250 +30.00% 2

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 April 2021, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 324 (53.55%) Microsoft
2 266 (43.97%) Windows
3 232 (38.35%) Microsoft 365
4 212 (35.04%) Active Directory
5 209 (34.55%) A+ Certification
6 162 (26.78%) Cisco
7 157 (25.95%) Problem-Solving
8 144 (23.80%) Linux
9 143 (23.64%) Windows Server
10 121 (20.00%) VMware
11 110 (18.18%) Network+ Certification
12 109 (18.02%) Azure
13 106 (17.52%) Multimedia
14 103 (17.02%) CompTIA Security+
15 102 (16.86%) Server+ Certification
15 102 (16.86%) Linux+ Certification
16 86 (14.21%) Firewall
16 86 (14.21%) Windows 10
17 81 (13.39%) MS Exchange
18 71 (11.74%) VMware Infrastructure
19 67 (11.07%) TCP/IP
20 65 (10.74%) Hyper-V
21 64 (10.58%) Windows Server 2012
22 57 (9.42%) ITIL
23 55 (9.09%) DNS
24 51 (8.43%) Windows Server 2016
25 50 (8.26%) Citrix
25 50 (8.26%) Microsoft Office
26 46 (7.60%) LAN
26 46 (7.60%) WAN

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (13.39%) MS Exchange
2 40 (6.61%) SharePoint
3 15 (2.48%) IIS
4 12 (1.98%) Exchange Server 2010
5 11 (1.82%) Exchange Server 2013
6 8 (1.32%) Exchange Server 2007
6 8 (1.32%) Skype for Business
6 8 (1.32%) WordPress
7 4 (0.66%) Exchange Server 2003
8 2 (0.33%) IBM Notes
9 1 (0.17%) Apache
9 1 (0.17%) Elasticsearch
9 1 (0.17%) nginx
Applications
1 50 (8.26%) Microsoft Office
2 7 (1.16%) Microsoft Excel
3 3 (0.50%) Microsoft PowerPoint
4 1 (0.17%) Adobe Creative Suite
4 1 (0.17%) SOLIDWORKS
Business Applications
1 2 (0.33%) NetSuite
2 1 (0.17%) Dynamics AX
2 1 (0.17%) Dynamics CRM
2 1 (0.17%) Dynamics NAV
2 1 (0.17%) Endur
2 1 (0.17%) Shopify
2 1 (0.17%) Temenos T24
Cloud Services
1 232 (38.35%) Microsoft 365
2 109 (18.02%) Azure
3 41 (6.78%) Azure Active Directory
4 20 (3.31%) AWS
5 10 (1.65%) OneDrive
6 8 (1.32%) Google Workspace
7 5 (0.83%) Mimecast
8 4 (0.66%) Cloud Computing
8 4 (0.66%) Power Platform
8 4 (0.66%) SaaS
8 4 (0.66%) Slack
9 3 (0.50%) Dropbox
9 3 (0.50%) PowerApps
10 2 (0.33%) Dynamics 365
10 2 (0.33%) IaaS
10 2 (0.33%) Power Automate
11 1 (0.17%) Amazon EC2
11 1 (0.17%) Amazon ECS
11 1 (0.17%) Amazon ELB
11 1 (0.17%) PaaS
Communications & Networking
1 86 (14.21%) Firewall
2 67 (11.07%) TCP/IP
3 55 (9.09%) DNS
4 46 (7.60%) LAN
4 46 (7.60%) WAN
5 41 (6.78%) DHCP
5 41 (6.78%) VPN
6 27 (4.46%) VoIP
7 20 (3.31%) VLAN
8 15 (2.48%) Wireless
9 14 (2.31%) WLAN
10 13 (2.15%) Remote Desktop
11 10 (1.65%) Skype
12 9 (1.49%) Internet
12 9 (1.49%) NetScaler
13 8 (1.32%) Cisco IOS
13 8 (1.32%) WebEx
14 6 (0.99%) NAS
14 6 (0.99%) Wi-Fi
15 5 (0.83%) SAN
Database & Business Intelligence
1 26 (4.30%) SQL Server
2 7 (1.16%) Amazon RDS
3 3 (0.50%) MySQL
4 2 (0.33%) Relational Database
5 1 (0.17%) DB2
5 1 (0.17%) PostgreSQL
5 1 (0.17%) Power BI
5 1 (0.17%) SQL Server 2008
5 1 (0.17%) SQL Server Reporting Services
Development Applications
1 4 (0.66%) Team Foundation Server
2 2 (0.33%) JIRA
3 1 (0.17%) Ant
3 1 (0.17%) Git (software)
3 1 (0.17%) Subversion
General
1 106 (17.52%) Multimedia
2 29 (4.79%) Finance
3 11 (1.82%) Manufacturing
4 8 (1.32%) Public Sector
5 6 (0.99%) Marketing
5 6 (0.99%) Retail
5 6 (0.99%) Telecoms
6 5 (0.83%) Military
7 4 (0.66%) German Language
7 4 (0.66%) Legal
8 3 (0.50%) Advertising
8 3 (0.50%) Law
9 2 (0.33%) Local Government
9 2 (0.33%) Mandarin Language
9 2 (0.33%) Pharmaceutical
9 2 (0.33%) Publishing
10 1 (0.17%) Automotive
10 1 (0.17%) Banking
10 1 (0.17%) Housing Association
Libraries, Frameworks & Software Standards
1 6 (0.99%) Web Services
2 4 (0.66%) .NET
3 2 (0.33%) Elastic Stack
4 1 (0.17%) HTML
Miscellaneous
1 35 (5.79%) Analytical Skills
2 28 (4.63%) Self-Motivation
3 22 (3.64%) Management Information System
4 19 (3.14%) Driving Licence
5 11 (1.82%) Data Centre
6 6 (0.99%) AS400
6 6 (0.99%) Client/Server
6 6 (0.99%) Video Conferencing
7 5 (0.83%) Clustering
8 4 (0.66%) Smartphone
8 4 (0.66%) User Experience
9 2 (0.33%) Blackberry
9 2 (0.33%) Device Driver
9 2 (0.33%) EPoS
9 2 (0.33%) Replication
10 1 (0.17%) Data Structures
10 1 (0.17%) Handset
10 1 (0.17%) IVR
10 1 (0.17%) Public Cloud
10 1 (0.17%) Robotics
Operating Systems
1 266 (43.97%) Windows
2 144 (23.80%) Linux
3 143 (23.64%) Windows Server
4 86 (14.21%) Windows 10
5 64 (10.58%) Windows Server 2012
6 51 (8.43%) Windows Server 2016
7 31 (5.12%) Windows Server 2008
8 26 (4.30%) Mac OS
9 24 (3.97%) Windows 7
10 19 (3.14%) Android
11 12 (1.98%) Windows 8
11 12 (1.98%) Windows Server 2019
12 8 (1.32%) Unix
12 8 (1.32%) Windows Server 2003
13 5 (0.83%) Apple iOS
13 5 (0.83%) CentOS
14 3 (0.50%) Debian
14 3 (0.50%) Ubuntu
15 2 (0.33%) Mac OS X
15 2 (0.33%) VMS
Processes & Methodologies
1 157 (25.95%) Problem-Solving
2 57 (9.42%) ITIL
3 35 (5.79%) Infrastructure Engineering
4 16 (2.64%) Migration
4 16 (2.64%) Service Delivery
5 14 (2.31%) Mathematics
6 13 (2.15%) Mentoring
7 12 (1.98%) Proactive Management
8 11 (1.82%) Computer Science
8 11 (1.82%) Preventative Maintenance
8 11 (1.82%) Project Management
9 10 (1.65%) Continuous Improvement
9 10 (1.65%) CRM
9 10 (1.65%) ERP
9 10 (1.65%) Incident Management
9 10 (1.65%) Patch Management
10 9 (1.49%) Asset Management
10 9 (1.49%) Time Management
11 8 (1.32%) Change Management
11 8 (1.32%) Disaster Recovery
Programming Languages
1 40 (6.61%) SQL
2 30 (4.96%) PowerShell
3 15 (2.48%) C
4 6 (0.99%) Bash Shell
5 4 (0.66%) VB.NET
6 3 (0.50%) Python
7 2 (0.33%) Java
7 2 (0.33%) Perl
7 2 (0.33%) Ruby
8 1 (0.17%) Groovy
8 1 (0.17%) JavaScript
8 1 (0.17%) PHP
8 1 (0.17%) Shell Script
8 1 (0.17%) T-SQL
Qualifications
1 209 (34.55%) A+ Certification
2 110 (18.18%) Network+ Certification
3 103 (17.02%) CompTIA Security+
4 102 (16.86%) Linux+ Certification
4 102 (16.86%) Server+ Certification
5 35 (5.79%) Microsoft Certification
6 27 (4.46%) Degree
7 20 (3.31%) MCSA
8 13 (2.15%) CCNA
8 13 (2.15%) Cisco Certification
9 11 (1.82%) MCSE
10 7 (1.16%) MCP
10 7 (1.16%) SC Cleared
10 7 (1.16%) Security Cleared
10 7 (1.16%) VMware Certified Professional (VCP)
11 6 (0.99%) DV Cleared
12 5 (0.83%) DBS Check
13 3 (0.50%) CCENT
13 3 (0.50%) ITIL Foundation Certificate
13 3 (0.50%) MCITP
Quality Assurance & Compliance
1 21 (3.47%) SLA
2 5 (0.83%) ISO/IEC 27001
3 3 (0.50%) GDPR
4 2 (0.33%) ISO 9001
5 1 (0.17%) HIPAA
5 1 (0.17%) PCI DSS
5 1 (0.17%) QA
5 1 (0.17%) Sarbanes-Oxley
System Software
1 212 (35.04%) Active Directory
2 71 (11.74%) VMware Infrastructure
3 65 (10.74%) Hyper-V
4 23 (3.80%) VMware ESXi
5 17 (2.81%) vSphere
6 11 (1.82%) XenApp
7 10 (1.65%) Virtual Machines
7 10 (1.65%) XenDesktop
8 8 (1.32%) Virtual Servers
9 6 (0.99%) VMware Workstation
10 4 (0.66%) Citrix Hypervisor
10 4 (0.66%) Microsoft Virtual Server
10 4 (0.66%) Virtual Desktop
11 3 (0.50%) KVM
12 2 (0.33%) Docker
12 2 (0.33%) Xen
13 1 (0.17%) BitLocker
13 1 (0.17%) Btrfs
13 1 (0.17%) Ceph
13 1 (0.17%) Samba
Systems Management
1 22 (3.64%) Microsoft Intune
1 22 (3.64%) SCCM
2 6 (0.99%) WSUS
3 4 (0.66%) Jamf Pro
3 4 (0.66%) Microsoft Clustering
4 3 (0.50%) Backup Exec
4 3 (0.50%) vCenter Server
4 3 (0.50%) XenMobile
5 2 (0.33%) Cisco CUCM
6 1 (0.17%) Failover Clustering
6 1 (0.17%) Grafana
6 1 (0.17%) Graylog
6 1 (0.17%) HAProxy
6 1 (0.17%) Microsoft Data Protection Manager
6 1 (0.17%) Opscode Chef
6 1 (0.17%) Red Hat Satellite
6 1 (0.17%) SCOM
6 1 (0.17%) SCVMM
6 1 (0.17%) Sysprep
6 1 (0.17%) Terraform
Vendors
1 324 (53.55%) Microsoft
2 162 (26.78%) Cisco
3 121 (20.00%) VMware
4 50 (8.26%) Citrix
5 28 (4.63%) Apple
6 15 (2.48%) HP
7 13 (2.15%) Veeam
8 12 (1.98%) Google
9 11 (1.82%) Fortinet
10 10 (1.65%) Sophos
11 8 (1.32%) SAP
11 8 (1.32%) SonicWALL
12 7 (1.16%) Dell
12 7 (1.16%) Meraki
13 6 (0.99%) Mitel
13 6 (0.99%) Sun
14 5 (0.83%) ServiceNow
14 5 (0.83%) Symantec
15 4 (0.66%) Aruba
15 4 (0.66%) McAfee