IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 23 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jul 2026
Same period 2025 Same period 2024
Rank 152 417 264
Rank change year-on-year +265 -153 +101
Permanent jobs requiring an IT Support Engineer 1,351 296 959
As % of all permanent jobs in the UK 1.35% 0.60% 1.04%
As % of the Job Titles category 1.43% 0.67% 1.09%
Number of salaries quoted 1,241 257 805
10th Percentile £26,750 £25,750 £23,100
25th Percentile £29,000 £27,500 £25,750
Median annual salary (50th Percentile) £33,500 £33,000 £30,000
Median % change year-on-year +1.52% +10.00% -7.69%
75th Percentile £38,750 £40,500 £35,000
90th Percentile £45,000 £45,800 £43,000
UK excluding London median annual salary £32,500 £32,500 £30,000
% change year-on-year - +8.33% -3.61%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,649 44,285 87,735
% of permanent jobs with a recognized job title 94.33% 90.20% 94.76%
Number of salaries quoted 64,854 26,220 61,542
10th Percentile £30,000 £28,500 £29,750
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £54,000
Median % change year-on-year - +1.85% -10.00%
75th Percentile £75,000 £75,000 £71,082
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 23 July 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 23 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +251 1,222 £33,250 +0.76% 82
UK excluding London +232 1,180 £32,500 - 84
South East +128 342 £34,000 -9.33% 24
Work from Home +130 247 £34,000 +6.25% 13
North of England +120 241 £31,000 +3.33% 19
East of England +120 194 £32,500 -0.10% 18
South West +45 154 £35,000 +7.69% 10
London +59 146 £35,000 -10.26% 10
Midlands +69 144 £31,000 +12.73% 10
North West +115 138 £32,500 +8.33% 12
Yorkshire +23 96 £30,000 +13.21% 7
West Midlands +29 74 £32,500 +10.17% 5
East Midlands +19 70 £30,000 +11.63% 5
Scotland +64 59 £28,500 +3.64% 5
Wales - 39 £45,000 -
North East -47 7 £42,500 +6.25%
Northern Ireland - 7 £41,000 - 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 July 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 734 (54.33%) Microsoft 365
2 733 (54.26%) Microsoft
3 666 (49.30%) Windows
4 523 (38.71%) Active Directory
5 357 (26.42%) Azure
6 345 (25.54%) Problem-Solving
7 329 (24.35%) Windows Server
8 327 (24.20%) Customer Service
9 319 (23.61%) Entra ID
10 245 (18.13%) Microsoft Exchange
11 233 (17.25%) Microsoft Intune
12 219 (16.21%) Firewall
13 211 (15.62%) SharePoint
14 191 (14.14%) DNS
15 173 (12.81%) Hyper-V
16 162 (11.99%) VMware
17 156 (11.55%) DHCP
18 146 (10.81%) Cybersecurity
19 145 (10.73%) Mac OS
20 140 (10.36%) Windows 10
21 134 (9.92%) ITIL
21 134 (9.92%) VMware Infrastructure
22 131 (9.70%) VPN
23 129 (9.55%) Wi-Fi
24 120 (8.88%) Microsoft Office
25 102 (7.55%) LAN
26 101 (7.48%) Continuous Improvement
27 96 (7.11%) WAN
28 95 (7.03%) Infrastructure Engineering
29 94 (6.96%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 245 (18.13%) Microsoft Exchange
2 211 (15.62%) SharePoint
3 16 (1.18%) Confluence
3 16 (1.18%) IIS
4 15 (1.11%) Exchange Server 2007
4 15 (1.11%) Exchange Server 2010
4 15 (1.11%) Exchange Server 2013
5 3 (0.22%) Apache
6 1 (0.074%) WordPress
Applications
1 120 (8.88%) Microsoft Office
2 19 (1.41%) Microsoft Excel
3 5 (0.37%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) MS Visio
Business Applications
1 5 (0.37%) NetSuite
2 4 (0.30%) Dynamics NAV
3 1 (0.074%) Shopify
Cloud Services
1 734 (54.33%) Microsoft 365
2 357 (26.42%) Azure
3 319 (23.61%) Entra ID
4 58 (4.29%) Google Workspace
5 57 (4.22%) OneDrive
6 51 (3.77%) AWS
6 51 (3.77%) SaaS
7 17 (1.26%) Power Platform
8 16 (1.18%) Power Automate
9 15 (1.11%) Mimecast
10 10 (0.74%) Azure DevOps
11 6 (0.44%) Cloudflare
11 6 (0.44%) Microsoft Copilot
12 4 (0.30%) Cloud Computing
12 4 (0.30%) Dynamics 365
12 4 (0.30%) GCP
12 4 (0.30%) Nutanix
13 3 (0.22%) Intacct
13 3 (0.22%) PaaS
14 2 (0.15%) Azure Sentinel
Communications & Networking
1 219 (16.21%) Firewall
2 191 (14.14%) DNS
3 156 (11.55%) DHCP
4 131 (9.70%) VPN
5 129 (9.55%) Wi-Fi
6 102 (7.55%) LAN
7 96 (7.11%) WAN
8 92 (6.81%) TCP/IP
9 89 (6.59%) VoIP
10 57 (4.22%) Wireless
11 50 (3.70%) VLAN
12 23 (1.70%) Network Security
13 19 (1.41%) Internet
14 17 (1.26%) Remote Desktop
15 16 (1.18%) WLAN
16 12 (0.89%) SAN
17 11 (0.81%) SSL
18 8 (0.59%) SD-WAN
19 7 (0.52%) NAS
20 5 (0.37%) Broadband
Database & Business Intelligence
1 36 (2.66%) SQL Server
2 11 (0.81%) MySQL
3 8 (0.59%) Azure SQL Database
3 8 (0.59%) Power BI
4 5 (0.37%) Amazon RDS
Development Applications
1 45 (3.33%) JIRA
2 2 (0.15%) GitLab
3 1 (0.074%) Carbide.c++
3 1 (0.074%) SQL Server Management Studio (SSMS)
General
1 428 (31.68%) Social Skills
2 63 (4.66%) Manufacturing
3 59 (4.37%) Organisational Skills
4 51 (3.77%) Analytical Skills
5 44 (3.26%) Legal
6 36 (2.66%) Finance
7 31 (2.29%) Retail
8 27 (2.00%) Advertising
9 26 (1.92%) Telecoms
10 23 (1.70%) Law
10 23 (1.70%) Public Sector
11 22 (1.63%) Documentation Skills
12 19 (1.41%) Inclusion and Diversity
13 13 (0.96%) Automotive
14 8 (0.59%) Aerospace
15 6 (0.44%) Games
16 4 (0.30%) Financial Institution
16 4 (0.30%) Social Housing
17 3 (0.22%) Back Office
17 3 (0.22%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (0.67%) HTML
2 7 (0.52%) JSON
3 5 (0.37%) CSS
3 5 (0.37%) Web Services
4 2 (0.15%) EDI
4 2 (0.15%) OpenTelemetry
5 1 (0.074%) Software Packaging
Miscellaneous
1 200 (14.80%) Driving Licence
2 89 (6.59%) Onboarding
3 58 (4.29%) Self-Motivation
4 36 (2.66%) CCTV
5 17 (1.26%) FMCG
6 15 (1.11%) Video Conferencing
7 12 (0.89%) Management Information System
8 9 (0.67%) PKI
8 9 (0.67%) Security Posture
9 8 (0.59%) Data Centre
9 8 (0.59%) Hybrid Cloud
10 7 (0.52%) Clustering
10 7 (0.52%) iPhone
10 7 (0.52%) Social Media
11 6 (0.44%) Analytical Mindset
12 5 (0.37%) Raspberry Pi
13 4 (0.30%) Cyber Security Posture
13 4 (0.30%) Housing Association
13 4 (0.30%) Legacy Systems
13 4 (0.30%) Public Cloud
Operating Systems
1 666 (49.30%) Windows
2 329 (24.35%) Windows Server
3 145 (10.73%) Mac OS
4 140 (10.36%) Windows 10
5 94 (6.96%) Linux
6 49 (3.63%) Windows Server 2019
7 43 (3.18%) Windows Server 2016
8 34 (2.52%) Apple iOS
9 27 (2.00%) Android
10 22 (1.63%) Windows Server 2012
11 15 (1.11%) Windows 7
12 12 (0.89%) Ubuntu
13 10 (0.74%) Windows 8
14 9 (0.67%) Mac OS X
15 7 (0.52%) Windows Server 2008
16 2 (0.15%) VMS
Processes & Methodologies
1 345 (25.54%) Problem-Solving
2 327 (24.20%) Customer Service
3 146 (10.81%) Cybersecurity
4 134 (9.92%) ITIL
5 101 (7.48%) Continuous Improvement
6 95 (7.03%) Infrastructure Engineering
7 90 (6.66%) Disaster Recovery
8 67 (4.96%) Service Delivery
9 63 (4.66%) Project Delivery
10 60 (4.44%) ITSM
11 58 (4.29%) Remote Monitoring and Management
12 56 (4.15%) Mentoring
13 55 (4.07%) Root Cause Analysis
14 53 (3.92%) Service Management
15 42 (3.11%) User Experience
16 41 (3.03%) Business Continuity
17 39 (2.89%) Change Management
18 37 (2.74%) Process Improvement
19 36 (2.66%) Time Management
20 35 (2.59%) Collaborative Culture
Programming Languages
1 82 (6.07%) PowerShell
2 55 (4.07%) SQL
3 10 (0.74%) R
4 7 (0.52%) Ruby
5 4 (0.30%) PHP
5 4 (0.30%) VB
5 4 (0.30%) VBScript
6 3 (0.22%) C#
6 3 (0.22%) JavaScript
6 3 (0.22%) Python
6 3 (0.22%) VBA
7 1 (0.074%) T-SQL
Qualifications
1 86 (6.37%) Microsoft Certification
2 85 (6.29%) Degree
3 70 (5.18%) DBS Check
4 52 (3.85%) Security Cleared
5 31 (2.29%) SC Cleared
6 27 (2.00%) CCNA
6 27 (2.00%) Cisco Certification
7 20 (1.48%) A+ Certification
7 20 (1.48%) Azure Certification
8 16 (1.18%) Network+ Certification
9 9 (0.67%) CompTIA Security+
9 9 (0.67%) DV Cleared
10 6 (0.44%) HND
11 5 (0.37%) AWS Certification
11 5 (0.37%) HNC
11 5 (0.37%) MCITP
11 5 (0.37%) Microsoft Certified Professional
12 4 (0.30%) AWS Certified Cloud Practitioner
12 4 (0.30%) MCSA
13 2 (0.15%) BPSS Clearance
Quality Assurance & Compliance
1 70 (5.18%) Cyber Essentials
2 56 (4.15%) SLA
3 37 (2.74%) ISO/IEC 27001
4 17 (1.26%) Cyber Essentials PLUS
5 15 (1.11%) GDPR
6 8 (0.59%) PCI DSS
7 3 (0.22%) QA
8 2 (0.15%) Accessibility
9 1 (0.074%) ISO 22301
System Software
1 523 (38.71%) Active Directory
2 173 (12.81%) Hyper-V
3 134 (9.92%) VMware Infrastructure
4 26 (1.92%) Virtual Desktop
5 18 (1.33%) Virtual Machines
6 11 (0.81%) VMware ESXi
7 9 (0.67%) Docker
8 8 (0.59%) VMware Workstation
9 7 (0.52%) BitLocker
9 7 (0.52%) vSphere
10 6 (0.44%) Terminal Services
11 2 (0.15%) VMware NSX
12 1 (0.074%) Firmware
12 1 (0.074%) Terminal Server
12 1 (0.074%) XenApp
Systems Management
1 233 (17.25%) Microsoft Intune
2 26 (1.92%) Autotask
2 26 (1.92%) SCCM
3 25 (1.85%) Jamf Pro
4 19 (1.41%) Systems Management Server (SMS)
5 13 (0.96%) WSUS
6 12 (0.89%) Proxmox
7 8 (0.59%) Active Directory Federation Services
8 7 (0.52%) Failover Clustering
9 4 (0.30%) Iperf
10 3 (0.22%) FortiGate
11 2 (0.15%) Ansible
11 2 (0.15%) Single Sign-On
Vendors
1 733 (54.26%) Microsoft
2 162 (11.99%) VMware
3 62 (4.59%) Cisco
3 62 (4.59%) Google
4 45 (3.33%) Meraki
5 40 (2.96%) Apple
5 40 (2.96%) Veeam
6 35 (2.59%) HP
7 33 (2.44%) Ubiquiti
8 27 (2.00%) SonicWALL
9 20 (1.48%) Datto
10 19 (1.41%) Dell
11 14 (1.04%) Aruba
12 13 (0.96%) Sophos
13 12 (0.89%) ServiceNow
14 11 (0.81%) ConnectWise
15 10 (0.74%) CrowdStrike
16 9 (0.67%) Citrix
16 9 (0.67%) Fortinet
17 8 (0.59%) Facebook