IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,000 per year, according to job vacancies posted during the 6 months leading to 11 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Mar 2026
Same period 2025 Same period 2024
Rank 144 273 241
Rank change year-on-year +129 -32 +167
Permanent jobs requiring an IT Support Engineer 1,062 490 1,064
As % of all permanent jobs in the UK 1.45% 1.12% 1.27%
As % of the Job Titles category 1.59% 1.23% 1.34%
Number of salaries quoted 932 272 985
10th Percentile £25,750 £24,013 £23,000
25th Percentile £28,000 £26,000 £25,750
Median annual salary (50th Percentile) £32,000 £30,000 £30,000
Median % change year-on-year +6.67% - -7.69%
75th Percentile £38,750 £35,000 £36,250
90th Percentile £42,500 £40,900 £43,750
UK excluding London median annual salary £31,000 £30,000 £29,625
% change year-on-year +3.33% +1.27% -1.25%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 66,980 39,779 79,178
% of permanent jobs with a recognized job title 91.76% 90.72% 94.60%
Number of salaries quoted 42,499 22,997 60,965
10th Percentile £30,000 £32,000 £28,500
25th Percentile £39,000 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 11 March 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 11 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +114 986 £32,000 +6.67% 107
UK excluding London +96 928 £31,000 +3.33% 107
South East +102 274 £32,500 +1.56% 26
North of England +95 216 £30,000 - 27
Work from Home +110 196 £34,000 +7.94% 18
Midlands -2 192 £31,000 +6.90% 12
London +63 120 £37,500 +7.14% 16
North West +75 115 £30,000 - 17
East of England +51 111 £30,000 +33.33% 17
East Midlands +2 111 £30,000 +3.45% 5
Yorkshire +20 94 £32,500 +8.33% 8
West Midlands -30 81 £32,500 +10.17% 7
South West +31 73 £30,000 -7.69% 15
Scotland +11 41 £30,000 +9.09% 5
Wales - 21 £40,000 - 5
North East -16 7 £28,500 -20.83% 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 March 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 528 (49.72%) Windows
2 519 (48.87%) Microsoft 365
3 504 (47.46%) Microsoft
4 403 (37.95%) Active Directory
5 334 (31.45%) Problem-Solving
6 310 (29.19%) Azure
7 271 (25.52%) Windows Server
8 223 (21.00%) Customer Service
9 194 (18.27%) Firewall
10 164 (15.44%) Entra ID
11 159 (14.97%) DNS
12 149 (14.03%) Microsoft Intune
12 149 (14.03%) Windows 10
13 146 (13.75%) DHCP
14 133 (12.52%) ITIL
15 123 (11.58%) Microsoft Exchange
16 119 (11.21%) SharePoint
17 118 (11.11%) Microsoft Office
18 115 (10.83%) VPN
19 104 (9.79%) Hyper-V
19 104 (9.79%) VMware
20 101 (9.51%) Cybersecurity
21 90 (8.47%) Google
22 89 (8.38%) LAN
23 85 (8.00%) Mentoring
23 85 (8.00%) TCP/IP
23 85 (8.00%) WAN
24 83 (7.82%) Mac OS
25 74 (6.97%) Google Workspace
26 72 (6.78%) VMware Infrastructure

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 123 (11.58%) Microsoft Exchange
2 119 (11.21%) SharePoint
3 15 (1.41%) IIS
4 14 (1.32%) Confluence
5 12 (1.13%) Exchange Server 2007
5 12 (1.13%) Exchange Server 2010
5 12 (1.13%) Exchange Server 2013
Applications
1 118 (11.11%) Microsoft Office
2 22 (2.07%) Microsoft Excel
3 5 (0.47%) Microsoft PowerPoint
4 2 (0.19%) Acrobat
4 2 (0.19%) AutoCAD
5 1 (0.094%) CINEMA 4D
Business Applications
1 7 (0.66%) Dynamics NAV
2 6 (0.56%) NetSuite
3 5 (0.47%) Dynamics CRM
4 1 (0.094%) Dynamics AX
4 1 (0.094%) Shopify
Cloud Services
1 519 (48.87%) Microsoft 365
2 310 (29.19%) Azure
3 164 (15.44%) Entra ID
4 74 (6.97%) Google Workspace
5 64 (6.03%) AWS
6 46 (4.33%) OneDrive
7 34 (3.20%) SaaS
8 20 (1.88%) Power Platform
9 18 (1.69%) GCP
10 16 (1.51%) Power Automate
11 14 (1.32%) Azure DevOps
12 8 (0.75%) Azure Sentinel
13 6 (0.56%) Microsoft Copilot
14 5 (0.47%) Azure AI
14 5 (0.47%) Intacct
14 5 (0.47%) Mimecast
15 4 (0.38%) PowerApps
16 3 (0.28%) Azure Monitor
16 3 (0.28%) IaaS
16 3 (0.28%) iPaaS
Communications & Networking
1 194 (18.27%) Firewall
2 159 (14.97%) DNS
3 146 (13.75%) DHCP
4 115 (10.83%) VPN
5 89 (8.38%) LAN
6 85 (8.00%) TCP/IP
6 85 (8.00%) WAN
7 68 (6.40%) Wi-Fi
8 55 (5.18%) VLAN
9 54 (5.08%) VoIP
10 24 (2.26%) Wireless
11 15 (1.41%) SD-WAN
12 13 (1.22%) Remote Desktop
13 9 (0.85%) IP Telephony
14 7 (0.66%) TETRA
15 6 (0.56%) Network Security
15 6 (0.56%) WLAN
16 5 (0.47%) SAN
17 4 (0.38%) Internet
17 4 (0.38%) MPLS
Database & Business Intelligence
1 22 (2.07%) SQL Server
2 20 (1.88%) Power BI
3 12 (1.13%) SQL Server Reporting Services
4 6 (0.56%) Amazon RDS
5 4 (0.38%) Relational Database
6 3 (0.28%) PostgreSQL
7 2 (0.19%) Oracle Database
Development Applications
1 30 (2.82%) JIRA
2 4 (0.38%) GitLab
General
1 311 (29.28%) Social Skills
2 83 (7.82%) Organisational Skills
3 50 (4.71%) Finance
4 45 (4.24%) Law
5 43 (4.05%) Manufacturing
6 42 (3.95%) Analytical Skills
7 39 (3.67%) Multimedia
8 33 (3.11%) Telecoms
9 30 (2.82%) Retail
10 21 (1.98%) Public Sector
11 20 (1.88%) Legal
12 12 (1.13%) Inclusion and Diversity
13 11 (1.04%) Electronics
14 9 (0.85%) Games
15 8 (0.75%) Advertising
16 7 (0.66%) Documentation Skills
17 6 (0.56%) Fire and Rescue
17 6 (0.56%) Marketing
17 6 (0.56%) Police
18 5 (0.47%) Social Housing
Libraries, Frameworks & Software Standards
1 13 (1.22%) .NET
2 12 (1.13%) .NET Framework
2 12 (1.13%) Entity Framework
2 12 (1.13%) WinForms
3 7 (0.66%) ASP.NET
4 4 (0.38%) OpenTelemetry
5 1 (0.094%) Software Packaging
Miscellaneous
1 197 (18.55%) Driving Licence
2 55 (5.18%) Onboarding
3 41 (3.86%) Self-Motivation
4 27 (2.54%) CCTV
5 12 (1.13%) Analytical Mindset
6 11 (1.04%) FMCG
7 10 (0.94%) iPhone
8 9 (0.85%) Fat Client
8 9 (0.85%) Thin Client
9 8 (0.75%) Management Information System
10 7 (0.66%) Security Posture
11 5 (0.47%) Mobile App
11 5 (0.47%) Reinsurance
11 5 (0.47%) Robotics
11 5 (0.47%) Smartphone
12 4 (0.38%) Life Science
12 4 (0.38%) NHS
12 4 (0.38%) PKI
12 4 (0.38%) Renewable Energy
12 4 (0.38%) Social Media
Operating Systems
1 528 (49.72%) Windows
2 271 (25.52%) Windows Server
3 149 (14.03%) Windows 10
4 83 (7.82%) Mac OS
5 52 (4.90%) Windows Server 2019
6 50 (4.71%) Windows Server 2016
7 47 (4.43%) Linux
8 31 (2.92%) Windows Server 2012
9 24 (2.26%) Apple iOS
10 23 (2.17%) Android
11 17 (1.60%) Windows 7
12 13 (1.22%) Mac OS X
13 11 (1.04%) Windows 8
14 7 (0.66%) Windows Server 2008
15 3 (0.28%) Debian
16 1 (0.094%) Red Hat Enterprise Linux
16 1 (0.094%) Solaris
16 1 (0.094%) Ubuntu
16 1 (0.094%) Unix
Processes & Methodologies
1 334 (31.45%) Problem-Solving
2 223 (21.00%) Customer Service
3 133 (12.52%) ITIL
4 101 (9.51%) Cybersecurity
5 85 (8.00%) Mentoring
6 66 (6.21%) ITSM
7 55 (5.18%) Service Delivery
8 45 (4.24%) Asset Management
8 45 (4.24%) Continuous Improvement
8 45 (4.24%) Remote Monitoring and Management
9 42 (3.95%) Process Improvement
10 38 (3.58%) Infrastructure Engineering
11 35 (3.30%) Root Cause Analysis
12 34 (3.20%) Incident Management
13 30 (2.82%) Disaster Recovery
14 28 (2.64%) Computer Science
14 28 (2.64%) Service Management
15 27 (2.54%) Project Delivery
16 26 (2.45%) Business Intelligence
16 26 (2.45%) Time Management
Programming Languages
1 57 (5.37%) PowerShell
2 45 (4.24%) SQL
3 13 (1.22%) C#
4 12 (1.13%) T-SQL
5 8 (0.75%) Python
6 7 (0.66%) PL/SQL
6 7 (0.66%) VBScript
7 5 (0.47%) VB
8 2 (0.19%) Google Apps Script
9 1 (0.094%) Bash
9 1 (0.094%) PHP
9 1 (0.094%) R
Qualifications
1 63 (5.93%) Degree
2 61 (5.74%) Microsoft Certification
3 48 (4.52%) Security Cleared
4 42 (3.95%) DBS Check
5 29 (2.73%) A+ Certification
6 26 (2.45%) SC Cleared
7 23 (2.17%) CCNA
7 23 (2.17%) Cisco Certification
8 20 (1.88%) Computer Science Degree
9 19 (1.79%) Microsoft Certified Professional
10 13 (1.22%) DV Cleared
11 12 (1.13%) Network+ Certification
12 11 (1.04%) MCSA
13 9 (0.85%) MCSE
14 7 (0.66%) CCNP
14 7 (0.66%) CompTIA Security+
15 6 (0.56%) Azure Certification
15 6 (0.56%) BPSS Clearance
15 6 (0.56%) MCITP
16 5 (0.47%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 68 (6.40%) SLA
2 46 (4.33%) Cyber Essentials
3 27 (2.54%) ISO/IEC 27001
4 8 (0.75%) Cyber Essentials PLUS
5 7 (0.66%) Accessibility
6 6 (0.56%) GDPR
7 5 (0.47%) NIST
8 3 (0.28%) QA
9 1 (0.094%) ISO 22301
System Software
1 403 (37.95%) Active Directory
2 104 (9.79%) Hyper-V
3 72 (6.78%) VMware Infrastructure
4 22 (2.07%) Virtual Desktop
5 13 (1.22%) VMware Workstation
6 8 (0.75%) vSphere
7 5 (0.47%) Firmware
8 4 (0.38%) Virtual Machines
8 4 (0.38%) VMware ESXi
8 4 (0.38%) VMware NSX
9 2 (0.19%) Docker
9 2 (0.19%) XenApp
9 2 (0.19%) XenDesktop
10 1 (0.094%) Terminal Services
10 1 (0.094%) VMware Server
Systems Management
1 149 (14.03%) Microsoft Intune
2 21 (1.98%) Active Directory Federation Services
3 18 (1.69%) SCCM
4 15 (1.41%) Autotask
5 10 (0.94%) Jamf Pro
6 8 (0.75%) WSUS
7 7 (0.66%) Proxmox
8 6 (0.56%) Systems Management Server (SMS)
9 5 (0.47%) Ansible
10 3 (0.28%) Failover Clustering
10 3 (0.28%) Single Sign-On
11 2 (0.19%) FortiGate
11 2 (0.19%) Kubernetes
11 2 (0.19%) SmoothWall
12 1 (0.094%) Podman
Vendors
1 504 (47.46%) Microsoft
2 104 (9.79%) VMware
3 90 (8.47%) Google
4 41 (3.86%) Fortinet
5 40 (3.77%) Apple
6 39 (3.67%) Fujitsu
6 39 (3.67%) Virgin Media
7 26 (2.45%) Veeam
8 17 (1.60%) Cisco
8 17 (1.60%) Sage
9 16 (1.51%) Dell
10 15 (1.41%) Meraki
11 13 (1.22%) HP
12 12 (1.13%) Citrix
12 12 (1.13%) Xamarin
13 11 (1.04%) ESET
13 11 (1.04%) ServiceNow
14 10 (0.94%) Adobe
14 10 (0.94%) SAP
14 10 (0.94%) Zoho