IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £33,250 per year, according to job vacancies posted during the 6 months leading to 16 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 144 395 245
Rank change year-on-year +251 -150 +121
Permanent jobs requiring an IT Support Engineer 1,369 312 1,150
As % of all permanent jobs in the UK 1.39% 0.63% 1.14%
As % of the Job Titles category 1.47% 0.71% 1.20%
Number of salaries quoted 1,257 272 985
10th Percentile £26,750 £25,750 £23,000
25th Percentile £29,000 £26,688 £25,750
Median annual salary (50th Percentile) £33,250 £32,517 £30,000
Median % change year-on-year +2.26% +8.39% -7.69%
75th Percentile £38,750 £40,125 £35,000
90th Percentile £45,000 £45,000 £43,000
UK excluding London median annual salary £32,500 £32,500 £30,000
% change year-on-year - +8.33% -1.64%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,088 44,174 95,628
% of permanent jobs with a recognized job title 94.23% 89.90% 94.75%
Number of salaries quoted 63,779 26,115 68,243
10th Percentile £30,000 £28,750 £29,000
25th Percentile £40,000 £37,500 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,000 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.12%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 16 July 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 16 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +249 1,244 £32,940 -0.18% 77
UK excluding London +215 1,193 £32,500 - 81
South East +121 344 £34,000 -9.33% 27
North of England +128 255 £31,000 +3.33% 10
Work from Home +128 253 £34,000 +6.25% 20
East of England +111 195 £32,500 -0.05% 9
London +61 151 £35,000 -4.11% 15
Midlands +76 150 £31,000 +12.73% 13
North West +124 148 £32,000 +6.67% 3
South West +44 148 £33,750 +3.85% 15
Yorkshire +19 100 £30,000 +13.21% 7
West Midlands +34 79 £32,500 +10.17% 6
East Midlands +13 71 £30,000 +9.09% 7
Scotland +57 58 £28,500 -0.87% 6
Wales - 38 £45,000 -
North East -48 7 £42,500 +6.25% 1
Northern Ireland - 5 £41,000 - 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 July 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 745 (54.42%) Microsoft 365
2 744 (54.35%) Microsoft
3 677 (49.45%) Windows
4 531 (38.79%) Active Directory
5 367 (26.81%) Azure
6 354 (25.86%) Problem-Solving
7 338 (24.69%) Windows Server
8 333 (24.32%) Customer Service
9 320 (23.37%) Entra ID
10 245 (17.90%) Microsoft Exchange
11 232 (16.95%) Microsoft Intune
12 223 (16.29%) Firewall
13 210 (15.34%) SharePoint
14 195 (14.24%) DNS
15 170 (12.42%) Hyper-V
16 161 (11.76%) VMware
17 160 (11.69%) DHCP
18 153 (11.18%) Windows 10
19 149 (10.88%) Cybersecurity
20 146 (10.66%) Mac OS
21 137 (10.01%) ITIL
21 137 (10.01%) VPN
22 133 (9.72%) VMware Infrastructure
23 130 (9.50%) Wi-Fi
24 128 (9.35%) Microsoft Office
25 108 (7.89%) LAN
26 103 (7.52%) WAN
27 101 (7.38%) Continuous Improvement
28 93 (6.79%) Linux
29 92 (6.72%) TCP/IP

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 245 (17.90%) Microsoft Exchange
2 210 (15.34%) SharePoint
3 16 (1.17%) Confluence
3 16 (1.17%) Exchange Server 2007
3 16 (1.17%) Exchange Server 2010
3 16 (1.17%) Exchange Server 2013
3 16 (1.17%) IIS
4 3 (0.22%) Apache
5 1 (0.073%) WordPress
Applications
1 128 (9.35%) Microsoft Office
2 19 (1.39%) Microsoft Excel
3 5 (0.37%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) MS Visio
6 1 (0.073%) AutoCAD
Business Applications
1 5 (0.37%) Dynamics NAV
1 5 (0.37%) NetSuite
2 1 (0.073%) Shopify
Cloud Services
1 745 (54.42%) Microsoft 365
2 367 (26.81%) Azure
3 320 (23.37%) Entra ID
4 60 (4.38%) Google Workspace
5 58 (4.24%) OneDrive
6 53 (3.87%) AWS
7 52 (3.80%) SaaS
8 17 (1.24%) Power Platform
9 15 (1.10%) Mimecast
9 15 (1.10%) Power Automate
10 10 (0.73%) Azure DevOps
11 6 (0.44%) Cloudflare
11 6 (0.44%) Microsoft Copilot
12 4 (0.29%) Cloud Computing
12 4 (0.29%) Dynamics 365
12 4 (0.29%) GCP
12 4 (0.29%) Intacct
12 4 (0.29%) Nutanix
13 3 (0.22%) Azure Sentinel
13 3 (0.22%) PaaS
Communications & Networking
1 223 (16.29%) Firewall
2 195 (14.24%) DNS
3 160 (11.69%) DHCP
4 137 (10.01%) VPN
5 130 (9.50%) Wi-Fi
6 108 (7.89%) LAN
7 103 (7.52%) WAN
8 92 (6.72%) TCP/IP
9 91 (6.65%) VoIP
10 55 (4.02%) Wireless
11 51 (3.73%) VLAN
12 22 (1.61%) Network Security
13 19 (1.39%) Internet
14 16 (1.17%) WLAN
15 15 (1.10%) Remote Desktop
16 12 (0.88%) SAN
17 10 (0.73%) SD-WAN
18 9 (0.66%) SSL
19 7 (0.51%) NAS
20 5 (0.37%) Broadband
Database & Business Intelligence
1 33 (2.41%) SQL Server
2 11 (0.80%) MySQL
3 8 (0.58%) Azure SQL Database
3 8 (0.58%) Power BI
4 5 (0.37%) Amazon RDS
Development Applications
1 45 (3.29%) JIRA
2 3 (0.22%) GitLab
3 1 (0.073%) Carbide.c++
3 1 (0.073%) SQL Server Management Studio (SSMS)
General
1 438 (31.99%) Social Skills
2 65 (4.75%) Organisational Skills
3 62 (4.53%) Manufacturing
4 52 (3.80%) Analytical Skills
5 41 (2.99%) Legal
6 36 (2.63%) Finance
7 32 (2.34%) Retail
8 28 (2.05%) Telecoms
9 26 (1.90%) Advertising
10 24 (1.75%) Law
11 23 (1.68%) Public Sector
12 21 (1.53%) Documentation Skills
13 20 (1.46%) Inclusion and Diversity
14 13 (0.95%) Automotive
15 7 (0.51%) Aerospace
15 7 (0.51%) Games
16 5 (0.37%) Social Housing
17 4 (0.29%) Financial Institution
18 3 (0.22%) Back Office
19 2 (0.15%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (0.66%) HTML
2 7 (0.51%) JSON
3 5 (0.37%) CSS
3 5 (0.37%) Web Services
4 3 (0.22%) OpenTelemetry
5 2 (0.15%) EDI
6 1 (0.073%) Software Packaging
Miscellaneous
1 199 (14.54%) Driving Licence
2 89 (6.50%) Onboarding
3 57 (4.16%) Self-Motivation
4 34 (2.48%) CCTV
5 18 (1.31%) FMCG
6 15 (1.10%) Video Conferencing
7 12 (0.88%) Management Information System
8 9 (0.66%) iPhone
8 9 (0.66%) PKI
8 9 (0.66%) Security Posture
9 8 (0.58%) Analytical Mindset
9 8 (0.58%) Hybrid Cloud
10 7 (0.51%) Clustering
10 7 (0.51%) Data Centre
10 7 (0.51%) Social Media
11 5 (0.37%) Raspberry Pi
12 4 (0.29%) Educational Technology
12 4 (0.29%) Housing Association
12 4 (0.29%) Legacy Systems
12 4 (0.29%) Public Cloud
Operating Systems
1 677 (49.45%) Windows
2 338 (24.69%) Windows Server
3 153 (11.18%) Windows 10
4 146 (10.66%) Mac OS
5 93 (6.79%) Linux
6 53 (3.87%) Windows Server 2019
7 48 (3.51%) Windows Server 2016
8 35 (2.56%) Apple iOS
9 29 (2.12%) Android
10 25 (1.83%) Windows Server 2012
11 16 (1.17%) Windows 7
12 12 (0.88%) Ubuntu
13 11 (0.80%) Windows 8
14 9 (0.66%) Mac OS X
15 8 (0.58%) Windows Server 2008
16 2 (0.15%) VMS
Processes & Methodologies
1 354 (25.86%) Problem-Solving
2 333 (24.32%) Customer Service
3 149 (10.88%) Cybersecurity
4 137 (10.01%) ITIL
5 101 (7.38%) Continuous Improvement
6 88 (6.43%) Infrastructure Engineering
7 86 (6.28%) Disaster Recovery
8 73 (5.33%) Service Delivery
9 61 (4.46%) ITSM
10 58 (4.24%) Project Delivery
10 58 (4.24%) Remote Monitoring and Management
11 56 (4.09%) Mentoring
11 56 (4.09%) Root Cause Analysis
12 53 (3.87%) Service Management
13 43 (3.14%) User Experience
14 42 (3.07%) Business Continuity
15 40 (2.92%) Change Management
16 38 (2.78%) Process Improvement
16 38 (2.78%) Time Management
17 34 (2.48%) Incident Management
Programming Languages
1 85 (6.21%) PowerShell
2 55 (4.02%) SQL
3 10 (0.73%) R
4 5 (0.37%) Ruby
4 5 (0.37%) VB
5 4 (0.29%) PHP
5 4 (0.29%) VBScript
6 3 (0.22%) C#
6 3 (0.22%) JavaScript
6 3 (0.22%) Python
6 3 (0.22%) VBA
7 1 (0.073%) T-SQL
Qualifications
1 86 (6.28%) Microsoft Certification
2 85 (6.21%) Degree
3 72 (5.26%) DBS Check
4 55 (4.02%) Security Cleared
5 32 (2.34%) SC Cleared
6 27 (1.97%) CCNA
6 27 (1.97%) Cisco Certification
7 21 (1.53%) Azure Certification
8 20 (1.46%) A+ Certification
9 15 (1.10%) Network+ Certification
10 11 (0.80%) DV Cleared
11 7 (0.51%) CompTIA Security+
12 6 (0.44%) HND
13 5 (0.37%) AWS Certification
13 5 (0.37%) HNC
13 5 (0.37%) MCITP
13 5 (0.37%) Microsoft Certified Professional
14 4 (0.29%) AWS Certified Cloud Practitioner
14 4 (0.29%) MCSA
15 3 (0.22%) BPSS Clearance
Quality Assurance & Compliance
1 68 (4.97%) Cyber Essentials
2 60 (4.38%) SLA
3 38 (2.78%) ISO/IEC 27001
4 16 (1.17%) Cyber Essentials PLUS
5 14 (1.02%) GDPR
6 8 (0.58%) PCI DSS
7 4 (0.29%) QA
8 3 (0.22%) Accessibility
9 1 (0.073%) ISO 22301
System Software
1 531 (38.79%) Active Directory
2 170 (12.42%) Hyper-V
3 133 (9.72%) VMware Infrastructure
4 27 (1.97%) Virtual Desktop
5 17 (1.24%) Virtual Machines
6 12 (0.88%) VMware ESXi
7 9 (0.66%) Docker
7 9 (0.66%) VMware Workstation
8 8 (0.58%) vSphere
9 7 (0.51%) BitLocker
10 6 (0.44%) Terminal Services
11 3 (0.22%) VMware NSX
12 1 (0.073%) Firmware
12 1 (0.073%) Terminal Server
12 1 (0.073%) XenApp
Systems Management
1 232 (16.95%) Microsoft Intune
2 27 (1.97%) Autotask
3 26 (1.90%) SCCM
4 22 (1.61%) Jamf Pro
5 18 (1.31%) Systems Management Server (SMS)
6 14 (1.02%) WSUS
7 12 (0.88%) Proxmox
8 11 (0.80%) Active Directory Federation Services
9 7 (0.51%) Failover Clustering
10 4 (0.29%) Iperf
11 3 (0.22%) Ansible
11 3 (0.22%) FortiGate
11 3 (0.22%) Single Sign-On
Vendors
1 744 (54.35%) Microsoft
2 161 (11.76%) VMware
3 64 (4.67%) Google
4 60 (4.38%) Cisco
5 47 (3.43%) Meraki
6 40 (2.92%) Apple
7 37 (2.70%) Veeam
8 35 (2.56%) HP
9 33 (2.41%) Ubiquiti
10 24 (1.75%) SonicWALL
11 19 (1.39%) Datto
11 19 (1.39%) Dell
12 14 (1.02%) Aruba
13 13 (0.95%) Sophos
14 12 (0.88%) ServiceNow
15 11 (0.80%) ConnectWise
16 10 (0.73%) CrowdStrike
17 9 (0.66%) Fortinet
18 8 (0.58%) Citrix
18 8 (0.58%) Sage