Period
to 22 August 2017

The median annual salary for an IT Support Engineer was £27,500 in advertised job vacancies during the 6 months to 22 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 482 512 558
Rank change year-on-year +30 +46 +33
Permanent jobs requiring an IT Support Engineer 1003 1038 1026
As % of all permanent IT jobs advertised in the UK 0.57% 0.53% 0.47%
As % of the Job Titles category 0.59% 0.55% 0.49%
Number of salaries quoted 954 983 909
UK median annual salary £27,500 £27,500 £26,000
Median salary % change year-on-year - +5.77% -1.89%
10th Percentile £20,000 £19,000 £19,250
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £26,000 £26,000 £24,500
% change year-on-year - +6.12% -2.00%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 168804 190108 210413
As % of all permanent IT job vacancies advertised in the UK 95.88% 96.48% 96.47%
Number of salaries quoted 135989 159928 173310
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

The salary distribution of IT jobs citing IT Support Engineer over the 6 months to 22 August 2017.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 960 £27,500 - 79
UK excluding London +38 710 £26,000 - 64
South East +74 279 £26,000 -5.45% 18
London +3 278 £32,000 +1.59% 17
North of England +33 163 £26,000 +4.00% 15
Yorkshire +61 89 £26,500 - 9
East of England +6 84 £30,000 +13.21% 9
South West -16 82 £24,000 +2.13% 17
Midlands -1 77 £26,500 +8.16% 3
North West -10 74 £25,000 +21.95% 5
West Midlands +7 51 £26,250 +2.94% 2
East Midlands +3 26 £27,500 +25.00% 1
Wales -12 13 £22,000 -12.00% 1
Scotland +16 11 £21,500 -25.86% 1
Northern Ireland - 3 £19,000 -

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 August 2017, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Engineer in the job title.

1 852 (84.95%) Windows
2 608 (60.62%) Active Directory
3 486 (48.45%) Microsoft
4 451 (44.97%) Windows Server
5 328 (32.70%) Office 365
6 319 (31.80%) MS Exchange
6 319 (31.80%) VMware
7 313 (31.21%) Windows Server 2008
8 286 (28.51%) Windows Server 2012
9 267 (26.62%) Microsoft Office
10 265 (26.42%) Windows 7
11 220 (21.93%) VMware Infrastructure
12 217 (21.64%) Hyper-V
13 203 (20.24%) Windows 10
14 201 (20.04%) DNS
15 199 (19.84%) Firewall
16 180 (17.95%) DHCP
17 162 (16.15%) Cisco
18 158 (15.75%) Linux
19 154 (15.35%) LAN
20 152 (15.15%) TCP/IP
21 151 (15.05%) ITIL
22 133 (13.26%) Microsoft Certification
23 132 (13.16%) WAN
24 129 (12.86%) Windows 8
25 128 (12.76%) Exchange Server 2010
26 107 (10.67%) SQL
26 107 (10.67%) Citrix
27 100 (9.97%) MCSE
27 100 (9.97%) Degree

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 319 (31.80%) MS Exchange
2 128 (12.76%) Exchange Server 2010
3 89 (8.87%) Exchange Server 2013
4 55 (5.48%) SharePoint
5 40 (3.99%) Skype for Business
6 37 (3.69%) IIS
7 28 (2.79%) Exchange Server 2007
8 15 (1.50%) Exchange Server 2003
9 7 (0.70%) Blackberry Enterprise Server
10 5 (0.50%) JBoss
10 5 (0.50%) Tomcat
11 3 (0.30%) Apache
11 3 (0.30%) WordPress
12 2 (0.20%) CMS
12 2 (0.20%) SharePoint 2013
13 1 (0.100%) IBM Notes
13 1 (0.100%) OpenStack
13 1 (0.100%) SharePoint 2010
13 1 (0.100%) Site Server
Applications
1 267 (26.62%) Microsoft Office
2 41 (4.09%) Microsoft Excel
3 30 (2.99%) Microsoft PowerPoint
4 3 (0.30%) SOLIDWORKS
5 1 (0.100%) Acrobat
5 1 (0.100%) Adobe Creative Suite
5 1 (0.100%) MS Visio
5 1 (0.100%) Revit
Business Applications
1 4 (0.40%) Remedy ITSM
2 3 (0.30%) Epicor Vantage
3 2 (0.20%) Dynamics CRM
3 2 (0.20%) Magento
3 2 (0.20%) Temenos T24
4 1 (0.100%) Dynamics AX
4 1 (0.100%) SystmOne
4 1 (0.100%) WebTrends
Cloud Services
1 328 (32.70%) Office 365
2 67 (6.68%) Microsoft Azure
3 24 (2.39%) Amazon AWS
4 8 (0.80%) Cloud Computing
4 8 (0.80%) G Suite
4 8 (0.80%) Mimecast
5 2 (0.20%) Amazon EC2
5 2 (0.20%) Amazon S3
5 2 (0.20%) GitHub
5 2 (0.20%) IaaS
5 2 (0.20%) SaaS
5 2 (0.20%) Virtual Private Cloud
6 1 (0.100%) Adobe Creative Cloud
6 1 (0.100%) Dynamics 365
6 1 (0.100%) Google Analytics
6 1 (0.100%) Google Cloud Platform
6 1 (0.100%) Google Drive
Communications & Networking
1 201 (20.04%) DNS
2 199 (19.84%) Firewall
3 180 (17.95%) DHCP
4 154 (15.35%) LAN
5 152 (15.15%) TCP/IP
6 132 (13.16%) WAN
7 92 (9.17%) VPN
8 65 (6.48%) VoIP
9 60 (5.98%) SAN
10 45 (4.49%) VLAN
11 43 (4.29%) Wi-Fi
12 41 (4.09%) Wireless
13 39 (3.89%) Internet
14 35 (3.49%) Skype
15 29 (2.89%) MPLS
16 21 (2.09%) WLAN
17 14 (1.40%) Unified Communications
18 12 (1.20%) Remote Desktop
19 9 (0.90%) Cisco ASA
19 9 (0.90%) Network Security
Database & Business Intelligence
1 96 (9.57%) SQL Server
2 11 (1.10%) MySQL
3 8 (0.80%) SQL Server 2012
4 6 (0.60%) SQL Server 2008
5 4 (0.40%) Amazon RDS
5 4 (0.40%) Crystal Reports
5 4 (0.40%) SQL Server 2000
5 4 (0.40%) SQL Server 2014
6 3 (0.30%) CorVu
6 3 (0.30%) MongoDB
6 3 (0.30%) Oracle Database
6 3 (0.30%) PostgreSQL
6 3 (0.30%) Relational Database
7 2 (0.20%) Endeca
7 2 (0.20%) Hadoop
7 2 (0.20%) RDBMS
8 1 (0.100%) DB2
8 1 (0.100%) Informix
Development Applications
1 11 (1.10%) JIRA
2 5 (0.50%) Atlassian Bamboo
2 5 (0.50%) Git (software)
2 5 (0.50%) GoCD
2 5 (0.50%) Jenkins
3 2 (0.20%) Team Foundation Server
3 2 (0.20%) TeamCity
3 2 (0.20%) Vagrant
4 1 (0.100%) Bitbucket
4 1 (0.100%) Visual Studio Team System
General
1 57 (5.68%) Finance
2 44 (4.39%) Manufacturing
3 30 (2.99%) Telecoms
4 23 (2.29%) Law
5 21 (2.09%) Marketing
6 18 (1.79%) Legal
7 17 (1.69%) Advertising
8 14 (1.40%) Banking
8 14 (1.40%) Games
9 8 (0.80%) French Language
9 8 (0.80%) German Language
10 6 (0.60%) Military
10 6 (0.60%) Retail
11 5 (0.50%) Italian Language
11 5 (0.50%) Portuguese Language
11 5 (0.50%) Spanish Language
12 4 (0.40%) Dutch Language
13 3 (0.30%) Electronics
13 3 (0.30%) Retail Banking
14 2 (0.20%) Publishing
Libraries, Frameworks & Software Standards
1 9 (0.90%) HTML
2 7 (0.70%) CSS
2 7 (0.70%) Web Services
3 6 (0.60%) Velocity
4 3 (0.30%) ADSI
4 3 (0.30%) X-Windows
5 2 (0.20%) COM
5 2 (0.20%) IBM Integration Bus
5 2 (0.20%) Vue.js
6 1 (0.100%) AngularJS
6 1 (0.100%) EDI
6 1 (0.100%) MAPI
6 1 (0.100%) Natural Language Processing
6 1 (0.100%) Software Packaging
6 1 (0.100%) STL
6 1 (0.100%) XML
6 1 (0.100%) XML Messaging
Miscellaneous
1 81 (8.08%) Driving Licence
2 34 (3.39%) Fat Client
2 34 (3.39%) Thin Client
3 32 (3.19%) Analytical Skills
3 32 (3.19%) iPhone
4 30 (2.99%) Data Centre
5 29 (2.89%) Blackberry
6 26 (2.59%) iPad
7 24 (2.39%) Computer Science
8 17 (1.69%) Management Information System
9 14 (1.40%) Smartphone
9 14 (1.40%) Video Conferencing
10 13 (1.30%) Client/Server
10 13 (1.30%) Cyberthreat
11 8 (0.80%) Mobile Computing
11 8 (0.80%) PDA
11 8 (0.80%) Replication
12 5 (0.50%) Clustering
12 5 (0.50%) EPoS
12 5 (0.50%) NHS
Operating Systems
1 852 (84.95%) Windows
2 451 (44.97%) Windows Server
3 313 (31.21%) Windows Server 2008
4 286 (28.51%) Windows Server 2012
5 265 (26.42%) Windows 7
6 203 (20.24%) Windows 10
7 158 (15.75%) Linux
8 129 (12.86%) Windows 8
9 85 (8.47%) Windows Server 2003
10 76 (7.58%) Windows XP
11 57 (5.68%) Mac OS X
12 39 (3.89%) Android
13 36 (3.59%) Unix
14 21 (2.09%) Mac OS
15 18 (1.79%) Apple iOS
16 16 (1.60%) Red Hat Enterprise Linux
17 15 (1.50%) Windows Vista
18 12 (1.20%) CentOS
19 7 (0.70%) Solaris
20 4 (0.40%) Ubuntu
Processes & Methodologies
1 151 (15.05%) ITIL
2 49 (4.89%) Time Management
3 44 (4.39%) Mentoring
4 37 (3.69%) Service Delivery
5 31 (3.09%) Incident Management
6 30 (2.99%) ERP
7 28 (2.79%) Disaster Recovery
7 28 (2.79%) Migration
7 28 (2.79%) Problem Management
7 28 (2.79%) Project Management
8 26 (2.59%) Service Management
9 25 (2.49%) DevOps
10 23 (2.29%) Mobile Device Management
11 20 (1.99%) Change Management
12 19 (1.89%) Kalman Filter
13 18 (1.79%) Change Control
14 16 (1.60%) CRM
15 13 (1.30%) Hardware Maintenance
16 12 (1.20%) SIEM
17 11 (1.10%) ITIL V3
Programming Languages
1 107 (10.67%) SQL
2 31 (3.09%) PowerShell
3 17 (1.69%) C#
4 13 (1.30%) C
5 10 (1.00%) Bash Shell
6 9 (0.90%) Java
6 9 (0.90%) Python
6 9 (0.90%) Shell Script
7 7 (0.70%) JavaScript
7 7 (0.70%) VBA
8 5 (0.50%) PHP
8 5 (0.50%) VB
9 2 (0.20%) C++
9 2 (0.20%) Go
9 2 (0.20%) PL/SQL
9 2 (0.20%) VBScript
10 1 (0.100%) Groovy
10 1 (0.100%) RPG
10 1 (0.100%) T-SQL
Qualifications
1 133 (13.26%) Microsoft Certification
2 100 (9.97%) Degree
2 100 (9.97%) MCSE
3 90 (8.97%) Cisco Certification
4 67 (6.68%) CCNA
5 57 (5.68%) MCSA
6 56 (5.58%) Security Cleared
7 51 (5.08%) MCP
8 37 (3.69%) SC Cleared
9 28 (2.79%) A+ Certification
10 20 (1.99%) MCITP
11 15 (1.50%) Master's Degree
12 14 (1.40%) DBS Check
13 12 (1.20%) Computer Science Degree
14 11 (1.10%) CCNP
14 11 (1.10%) CTC Cleared
14 11 (1.10%) ITIL Certification
15 10 (1.00%) HND
16 8 (0.80%) DV Cleared
16 8 (0.80%) GNVQ
Quality Assurance & Compliance
1 58 (5.78%) SLA
2 8 (0.80%) ISO/IEC 27001
3 3 (0.30%) ISO 9001
4 1 (0.100%) QA
System Software
1 608 (60.62%) Active Directory
2 220 (21.93%) VMware Infrastructure
3 217 (21.64%) Hyper-V
4 57 (5.68%) vSphere
5 43 (4.29%) XenApp
6 23 (2.29%) XenDesktop
7 20 (1.99%) Virtual Servers
7 20 (1.99%) VMware ESXi
8 19 (1.89%) VirtualBox
9 17 (1.69%) Virtual Machines
10 14 (1.40%) Terminal Services
11 12 (1.20%) Microsoft Virtual Server
12 7 (0.70%) Terminal Server
13 4 (0.40%) Virtual Desktop
14 3 (0.30%) XenServer
15 2 (0.20%) EMC RecoverPoint
15 2 (0.20%) etcd
15 2 (0.20%) NFS
15 2 (0.20%) OpenSIPS
15 2 (0.20%) Xen
Systems Management
1 75 (7.48%) SCCM
2 22 (2.19%) Backup Exec
3 14 (1.40%) Cisco CUCM
3 14 (1.40%) WSUS
4 9 (0.90%) AirWatch
5 7 (0.70%) Puppet
6 6 (0.60%) Nagios
6 6 (0.60%) SCOM
7 5 (0.50%) Ansible
7 5 (0.50%) Cisco UCCX
7 5 (0.50%) Opscode Chef
8 4 (0.40%) cPanel
9 3 (0.30%) NetBackup
9 3 (0.30%) Plesk
9 3 (0.30%) Systems Management Server (SMS)
9 3 (0.30%) vCenter Server
10 2 (0.20%) HP Data Protector
10 2 (0.20%) McAfee ePO
10 2 (0.20%) Norton AntiVirus
10 2 (0.20%) Oracle RMAN
Vendors
1 486 (48.45%) Microsoft
2 319 (31.80%) VMware
3 162 (16.15%) Cisco
4 107 (10.67%) Citrix
5 47 (4.69%) Apple
5 47 (4.69%) Veeam
6 35 (3.49%) Intel
7 29 (2.89%) HP
8 23 (2.29%) Dell
9 18 (1.79%) Avaya
9 18 (1.79%) Oracle
10 16 (1.60%) EqualLogic
10 16 (1.60%) Red Hat
11 15 (1.50%) Meraki
12 14 (1.40%) Juniper
13 13 (1.30%) Google
14 11 (1.10%) LogRhythm
15 10 (1.00%) Barracuda Networks
15 10 (1.00%) Symantec
16 9 (0.90%) EMC