IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 4 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Jun 2026
Same period 2025 Same period 2024
Rank 140 372 246
Rank change year-on-year +232 -126 +142
Permanent jobs requiring an IT Support Engineer 1,319 331 1,181
As % of all permanent jobs in the UK 1.42% 0.76% 1.15%
As % of the Job Titles category 1.52% 0.85% 1.21%
Number of salaries quoted 1,177 254 1,090
10th Percentile £26,500 £25,633 £23,000
25th Percentile £29,000 £26,250 £25,625
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% -7.69%
75th Percentile £38,750 £38,750 £35,000
90th Percentile £43,750 £45,000 £42,500
UK excluding London median annual salary £32,500 £30,000 £29,500
% change year-on-year +8.33% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,819 39,086 97,392
% of permanent jobs with a recognized job title 93.71% 89.49% 94.81%
Number of salaries quoted 58,219 21,927 70,884
10th Percentile £30,000 £29,250 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £50,550 £50,000
% change year-on-year -1.09% +1.10% -6.54%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 4 June 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 4 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +214 1,220 £32,500 -0.05% 113
UK excluding London +195 1,143 £32,500 +8.33% 114
South East +99 301 £32,500 -9.72% 39
North of England +128 286 £32,000 +6.67% 25
Work from Home +118 206 £35,000 +11.11% 26
East of England +90 187 £32,500 +12.07% 18
Midlands +49 164 £31,000 +12.73% 11
North West +133 158 £32,500 +8.33% 16
London +64 153 £35,000 -4.11% 13
South West +39 128 £32,500 - 13
Yorkshire +27 117 £30,000 +13.21% 8
West Midlands +20 90 £32,500 +25.00% 3
East Midlands +23 74 £28,000 - 8
Scotland +43 42 £28,000 +3.70% 6
Wales - 35 £45,000 - 2
North East -27 11 £30,000 -14.29% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 June 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 624 (47.31%) Microsoft 365
2 608 (46.10%) Microsoft
3 571 (43.29%) Windows
4 443 (33.59%) Active Directory
5 342 (25.93%) Problem-Solving
6 331 (25.09%) Azure
7 298 (22.59%) Windows Server
8 279 (21.15%) Customer Service
9 249 (18.88%) Entra ID
10 215 (16.30%) Firewall
11 179 (13.57%) Microsoft Intune
12 176 (13.34%) Microsoft Exchange
13 166 (12.59%) SharePoint
14 149 (11.30%) DNS
15 147 (11.14%) Windows 10
16 138 (10.46%) Hyper-V
16 138 (10.46%) VMware
17 130 (9.86%) VPN
18 129 (9.78%) DHCP
19 120 (9.10%) ITIL
20 118 (8.95%) Cybersecurity
21 114 (8.64%) LAN
21 114 (8.64%) Microsoft Office
22 113 (8.57%) Wi-Fi
23 112 (8.49%) Mac OS
23 112 (8.49%) VMware Infrastructure
24 108 (8.19%) WAN
25 89 (6.75%) Mentoring
26 84 (6.37%) Degree
27 78 (5.91%) PowerShell

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 176 (13.34%) Microsoft Exchange
2 166 (12.59%) SharePoint
3 19 (1.44%) Confluence
4 17 (1.29%) Exchange Server 2007
4 17 (1.29%) Exchange Server 2010
4 17 (1.29%) Exchange Server 2013
5 9 (0.68%) IIS
6 1 (0.076%) WordPress
Applications
1 114 (8.64%) Microsoft Office
2 23 (1.74%) Microsoft Excel
3 5 (0.38%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) AutoCAD
Business Applications
1 6 (0.45%) NetSuite
2 5 (0.38%) Dynamics NAV
3 1 (0.076%) Dynamics CRM
3 1 (0.076%) Shopify
Cloud Services
1 624 (47.31%) Microsoft 365
2 331 (25.09%) Azure
3 249 (18.88%) Entra ID
4 66 (5.00%) Google Workspace
5 54 (4.09%) OneDrive
6 48 (3.64%) AWS
7 38 (2.88%) SaaS
8 16 (1.21%) Power Platform
9 9 (0.68%) Azure DevOps
9 9 (0.68%) Mimecast
9 9 (0.68%) Power Automate
10 7 (0.53%) Azure Sentinel
11 6 (0.45%) Microsoft Copilot
12 5 (0.38%) Intacct
13 4 (0.30%) GCP
13 4 (0.30%) Nutanix
14 3 (0.23%) Cloud Computing
14 3 (0.23%) Dynamics 365
14 3 (0.23%) PaaS
15 2 (0.15%) Slack
Communications & Networking
1 215 (16.30%) Firewall
2 149 (11.30%) DNS
3 130 (9.86%) VPN
4 129 (9.78%) DHCP
5 114 (8.64%) LAN
6 113 (8.57%) Wi-Fi
7 108 (8.19%) WAN
8 75 (5.69%) VoIP
9 59 (4.47%) TCP/IP
10 44 (3.34%) VLAN
11 32 (2.43%) Wireless
12 15 (1.14%) WLAN
13 13 (0.99%) Network Security
14 11 (0.83%) Remote Desktop
14 11 (0.83%) SD-WAN
15 9 (0.68%) SAN
16 8 (0.61%) Internet
17 7 (0.53%) NAS
18 6 (0.45%) SSL
19 5 (0.38%) TETRA
Database & Business Intelligence
1 21 (1.59%) SQL Server
2 8 (0.61%) MySQL
2 8 (0.61%) Power BI
3 4 (0.30%) Amazon RDS
4 1 (0.076%) Azure SQL Database
Development Applications
1 40 (3.03%) JIRA
2 4 (0.30%) GitLab
3 1 (0.076%) Carbide.c++
General
1 360 (27.29%) Social Skills
2 62 (4.70%) Organisational Skills
3 58 (4.40%) Manufacturing
4 45 (3.41%) Analytical Skills
5 39 (2.96%) Multimedia
6 38 (2.88%) Telecoms
7 34 (2.58%) Finance
8 29 (2.20%) Law
9 28 (2.12%) Legal
9 28 (2.12%) Retail
10 22 (1.67%) Public Sector
11 18 (1.36%) Inclusion and Diversity
12 17 (1.29%) Advertising
13 13 (0.99%) Automotive
14 5 (0.38%) Aerospace
14 5 (0.38%) Documentation Skills
14 5 (0.38%) Social Housing
15 4 (0.30%) Financial Institution
15 4 (0.30%) Games
16 3 (0.23%) Fire and Rescue
Libraries, Frameworks & Software Standards
1 9 (0.68%) HTML
2 7 (0.53%) JSON
3 5 (0.38%) CSS
3 5 (0.38%) Web Services
4 4 (0.30%) OpenTelemetry
5 1 (0.076%) Software Packaging
Miscellaneous
1 196 (14.86%) Driving Licence
2 61 (4.62%) Onboarding
3 50 (3.79%) Self-Motivation
4 29 (2.20%) CCTV
5 22 (1.67%) FMCG
6 15 (1.14%) Analytical Mindset
7 14 (1.06%) Management Information System
8 12 (0.91%) Video Conferencing
9 9 (0.68%) iPhone
10 8 (0.61%) Security Posture
11 7 (0.53%) Social Media
12 5 (0.38%) Raspberry Pi
12 5 (0.38%) Robotics
13 4 (0.30%) Educational Technology
13 4 (0.30%) EPoS
13 4 (0.30%) Fat Client
13 4 (0.30%) Hybrid Cloud
13 4 (0.30%) PKI
13 4 (0.30%) Public Cloud
13 4 (0.30%) Replication
Operating Systems
1 571 (43.29%) Windows
2 298 (22.59%) Windows Server
3 147 (11.14%) Windows 10
4 112 (8.49%) Mac OS
5 75 (5.69%) Linux
6 58 (4.40%) Windows Server 2019
7 53 (4.02%) Windows Server 2016
8 29 (2.20%) Android
8 29 (2.20%) Apple iOS
8 29 (2.20%) Windows Server 2012
9 16 (1.21%) Windows 7
10 11 (0.83%) Windows 8
11 9 (0.68%) Mac OS X
11 9 (0.68%) Ubuntu
11 9 (0.68%) Windows Server 2008
12 1 (0.076%) VMS
Processes & Methodologies
1 342 (25.93%) Problem-Solving
2 279 (21.15%) Customer Service
3 120 (9.10%) ITIL
4 118 (8.95%) Cybersecurity
5 89 (6.75%) Mentoring
6 69 (5.23%) Service Delivery
7 66 (5.00%) Continuous Improvement
7 66 (5.00%) Disaster Recovery
8 60 (4.55%) ITSM
9 57 (4.32%) Remote Monitoring and Management
10 49 (3.71%) Infrastructure Engineering
11 46 (3.49%) Root Cause Analysis
12 40 (3.03%) Service Management
12 40 (3.03%) Time Management
13 38 (2.88%) Project Delivery
14 37 (2.81%) Business Continuity
15 35 (2.65%) Process Improvement
16 33 (2.50%) User Experience
17 30 (2.27%) Incident Management
18 29 (2.20%) Asset Management
Programming Languages
1 78 (5.91%) PowerShell
2 46 (3.49%) SQL
3 5 (0.38%) VB
4 4 (0.30%) PHP
4 4 (0.30%) Python
4 4 (0.30%) R
5 3 (0.23%) C#
5 3 (0.23%) JavaScript
5 3 (0.23%) VBA
5 3 (0.23%) VBScript
6 2 (0.15%) Google Apps Script
Qualifications
1 84 (6.37%) Degree
2 75 (5.69%) Microsoft Certification
3 70 (5.31%) Security Cleared
4 63 (4.78%) DBS Check
5 42 (3.18%) SC Cleared
6 25 (1.90%) A+ Certification
7 22 (1.67%) CCNA
7 22 (1.67%) Cisco Certification
8 20 (1.52%) Network+ Certification
9 17 (1.29%) Azure Certification
10 13 (0.99%) DV Cleared
11 12 (0.91%) CompTIA Security+
12 6 (0.45%) BPSS Clearance
13 5 (0.38%) HNC
13 5 (0.38%) HND
13 5 (0.38%) MCITP
14 4 (0.30%) AWS Certified Cloud Practitioner
15 3 (0.23%) Computer Science Degree
16 1 (0.076%) ACSP
16 1 (0.076%) MCSA
Quality Assurance & Compliance
1 66 (5.00%) SLA
2 56 (4.25%) Cyber Essentials
3 36 (2.73%) ISO/IEC 27001
4 17 (1.29%) Cyber Essentials PLUS
5 10 (0.76%) GDPR
6 6 (0.45%) QA
7 5 (0.38%) PCI DSS
8 4 (0.30%) NIST
9 3 (0.23%) Accessibility
10 1 (0.076%) ISO 22301
System Software
1 443 (33.59%) Active Directory
2 138 (10.46%) Hyper-V
3 112 (8.49%) VMware Infrastructure
4 29 (2.20%) Virtual Desktop
5 10 (0.76%) VMware ESXi
6 9 (0.68%) Docker
6 9 (0.68%) VMware Workstation
6 9 (0.68%) vSphere
7 6 (0.45%) BitLocker
7 6 (0.45%) Terminal Services
7 6 (0.45%) Virtual Machines
8 4 (0.30%) VMware NSX
9 1 (0.076%) Firmware
9 1 (0.076%) Terminal Server
9 1 (0.076%) XenApp
Systems Management
1 179 (13.57%) Microsoft Intune
2 25 (1.90%) SCCM
3 24 (1.82%) Autotask
4 18 (1.36%) Active Directory Federation Services
4 18 (1.36%) Jamf Pro
5 12 (0.91%) Proxmox
5 12 (0.91%) Systems Management Server (SMS)
5 12 (0.91%) WSUS
6 4 (0.30%) Ansible
6 4 (0.30%) Single Sign-On
7 3 (0.23%) Failover Clustering
7 3 (0.23%) FortiGate
Vendors
1 608 (46.10%) Microsoft
2 138 (10.46%) VMware
3 70 (5.31%) Google
4 45 (3.41%) Apple
5 44 (3.34%) Fortinet
6 41 (3.11%) Cisco
7 39 (2.96%) Fujitsu
7 39 (2.96%) Meraki
7 39 (2.96%) Virgin Media
8 30 (2.27%) Veeam
9 25 (1.90%) HP
10 24 (1.82%) Ubiquiti
11 16 (1.21%) Datto
12 14 (1.06%) SonicWALL
12 14 (1.06%) Sophos
13 13 (0.99%) Dell
14 11 (0.83%) ConnectWise
15 10 (0.76%) ServiceNow
16 9 (0.68%) Aruba
16 9 (0.68%) Sage