IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 21 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Nov 2025
Same period 2024 Same period 2023
Rank 281 309 326
Rank change year-on-year +28 +17 +227
Permanent jobs requiring an IT Support Engineer 479 564 493
As % of all permanent jobs in the UK 0.90% 0.84% 0.95%
As % of the Job Titles category 1.00% 0.88% 0.99%
Number of salaries quoted 438 289 442
10th Percentile £25,735 £24,000 £25,000
25th Percentile £26,875 £26,750 £27,500
Median annual salary (50th Percentile) £31,500 £31,000 £32,500
Median % change year-on-year +1.61% -4.62% +3.50%
75th Percentile £38,750 £36,500 £38,750
90th Percentile £43,250 £40,200 £43,750
UK excluding London median annual salary £31,000 £30,000 £31,500
% change year-on-year +3.33% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 48,105 63,733 49,629
% of permanent jobs with a recognized job title 90.16% 94.54% 95.38%
Number of salaries quoted 30,175 35,701 38,478
10th Percentile £28,250 £31,750 £31,250
25th Percentile £35,500 £42,500 £42,500
Median annual salary (50th Percentile) £53,048 £57,500 £60,000
Median % change year-on-year -7.74% -4.17% -
75th Percentile £73,750 £76,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £51,500 £52,500
% change year-on-year -7.77% -1.90% -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 21 November 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 21 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +35 439 £32,000 +1.59% 180
UK excluding London +37 415 £31,000 +3.33% 160
Midlands -3 123 £30,000 - 29
South East +88 111 £32,500 +8.33% 38
Work from Home +97 99 £33,000 - 33
East Midlands +53 97 £30,000 +1.69% 13
North of England +10 68 £30,000 -4.76% 52
London +52 56 £38,000 +2.70% 42
South West +35 41 £32,500 +8.33% 9
East of England +25 40 £29,250 +6.36% 19
North West +36 35 £29,500 -1.67% 25
Yorkshire +2 32 £32,500 +8.33% 24
West Midlands -49 26 £37,500 +20.00% 16
Scotland +16 23 £28,000 +1.82% 10
Wales +20 8 £28,000 -13.85% 4
Northern Ireland +5 1 £31,500 +5.00% 2
North East -5 1 £35,000 -0.71% 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 November 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 326 (68.06%) Microsoft
1 326 (68.06%) Windows
2 321 (67.01%) Microsoft 365
3 267 (55.74%) Active Directory
4 203 (42.38%) Azure
5 195 (40.71%) Problem-Solving
6 177 (36.95%) Windows Server
7 138 (28.81%) DNS
8 127 (26.51%) Firewall
9 124 (25.89%) DHCP
10 117 (24.43%) Customer Service
11 114 (23.80%) Microsoft Intune
12 95 (19.83%) Entra ID
13 86 (17.95%) SharePoint
14 85 (17.75%) TCP/IP
15 80 (16.70%) ITIL
16 79 (16.49%) VMware
17 78 (16.28%) Windows 10
18 77 (16.08%) Microsoft Exchange
19 75 (15.66%) Cybersecurity
19 75 (15.66%) Hyper-V
20 62 (12.94%) VLAN
21 60 (12.53%) VMware Infrastructure
22 57 (11.90%) VPN
23 54 (11.27%) Microsoft Office
24 50 (10.44%) Degree
24 50 (10.44%) PowerShell
25 48 (10.02%) Microsoft Certification
26 45 (9.39%) Mac OS
27 44 (9.19%) Wi-Fi

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (17.95%) SharePoint
2 77 (16.08%) Microsoft Exchange
3 21 (4.38%) IIS
4 2 (0.42%) Confluence
4 2 (0.42%) Exchange Server 2007
4 2 (0.42%) Exchange Server 2010
4 2 (0.42%) Exchange Server 2013
Applications
1 54 (11.27%) Microsoft Office
2 12 (2.51%) Microsoft Excel
3 6 (1.25%) Microsoft PowerPoint
4 3 (0.63%) CINEMA 4D
5 2 (0.42%) Acrobat
6 1 (0.21%) Adobe Creative Suite
Business Applications
1 7 (1.46%) Dynamics CRM
2 2 (0.42%) Dynamics NAV
3 1 (0.21%) Dynamics AX
3 1 (0.21%) Remedy ITSM
Cloud Services
1 321 (67.01%) Microsoft 365
2 203 (42.38%) Azure
3 95 (19.83%) Entra ID
4 38 (7.93%) AWS
5 27 (5.64%) SaaS
6 26 (5.43%) OneDrive
7 23 (4.80%) Google Workspace
8 17 (3.55%) Power Platform
9 16 (3.34%) GCP
10 13 (2.71%) Azure DevOps
11 11 (2.30%) Power Automate
12 8 (1.67%) IaaS
12 8 (1.67%) PaaS
13 7 (1.46%) Cloud Computing
14 5 (1.04%) Azure AI
14 5 (1.04%) iPaaS
14 5 (1.04%) Microsoft Copilot
14 5 (1.04%) Rubrik
14 5 (1.04%) Serverless
15 4 (0.84%) Datadog
Communications & Networking
1 138 (28.81%) DNS
2 127 (26.51%) Firewall
3 124 (25.89%) DHCP
4 85 (17.75%) TCP/IP
5 62 (12.94%) VLAN
6 57 (11.90%) VPN
7 44 (9.19%) Wi-Fi
8 30 (6.26%) Wireless
9 29 (6.05%) WAN
10 27 (5.64%) LAN
11 26 (5.43%) VoIP
12 22 (4.59%) SAN
13 11 (2.30%) SD-WAN
14 9 (1.88%) IP Telephony
15 8 (1.67%) IPsec
16 6 (1.25%) Cisco IOS
16 6 (1.25%) Remote Desktop
17 5 (1.04%) NAS
17 5 (1.04%) Softphone
18 4 (0.84%) iSCSI
Database & Business Intelligence
1 29 (6.05%) SQL Server
2 15 (3.13%) Power BI
3 12 (2.51%) Amazon RDS
3 12 (2.51%) SQL Server Reporting Services
4 4 (0.84%) Relational Database
5 3 (0.63%) PostgreSQL
6 2 (0.42%) Oracle Database
7 1 (0.21%) MySQL
Development Applications
1 10 (2.09%) JIRA
General
1 205 (42.80%) Social Skills
2 32 (6.68%) Organisational Skills
3 30 (6.26%) Manufacturing
4 26 (5.43%) Analytical Skills
4 26 (5.43%) Law
5 25 (5.22%) Finance
6 19 (3.97%) Telecoms
7 14 (2.92%) Inclusion and Diversity
8 12 (2.51%) Public Sector
9 11 (2.30%) Electronics
10 10 (2.09%) Legal
11 9 (1.88%) Documentation Skills
12 8 (1.67%) Billing
13 7 (1.46%) Marketing
13 7 (1.46%) Retail
14 4 (0.84%) Advertising
14 4 (0.84%) Dutch Language
14 4 (0.84%) French Language
14 4 (0.84%) Spanish Language
15 3 (0.63%) Publishing
Libraries, Frameworks & Software Standards
1 14 (2.92%) .NET
2 12 (2.51%) .NET Framework
2 12 (2.51%) Entity Framework
2 12 (2.51%) WinForms
3 7 (1.46%) ASP.NET
4 5 (1.04%) 802.1X
5 3 (0.63%) EDI
Miscellaneous
1 109 (22.76%) Driving Licence
2 40 (8.35%) Onboarding
3 22 (4.59%) Self-Motivation
4 20 (4.18%) CCTV
5 12 (2.51%) Clustering
6 8 (1.67%) iPhone
7 7 (1.46%) BYOD
7 7 (1.46%) FMCG
8 6 (1.25%) Analytical Mindset
8 6 (1.25%) Enterprise Software
9 5 (1.04%) Cyber Security Posture
9 5 (1.04%) Data Centre
9 5 (1.04%) Life Science
9 5 (1.04%) Mobile App
10 4 (0.84%) iPad
10 4 (0.84%) Renewable Energy
10 4 (0.84%) Smartphone
11 3 (0.63%) Enterprise Storage
11 3 (0.63%) Security Posture
11 3 (0.63%) Solar Panel
Operating Systems
1 326 (68.06%) Windows
2 177 (36.95%) Windows Server
3 78 (16.28%) Windows 10
4 45 (9.39%) Mac OS
5 41 (8.56%) Linux
6 21 (4.38%) Apple iOS
7 18 (3.76%) Windows Server 2019
8 15 (3.13%) Windows Server 2016
9 13 (2.71%) Android
10 9 (1.88%) Windows Server 2012
11 8 (1.67%) Mac OS X
12 6 (1.25%) VMS
12 6 (1.25%) Windows 7
13 4 (0.84%) Windows 8
14 3 (0.63%) Debian
14 3 (0.63%) Unix
15 1 (0.21%) Ubuntu
15 1 (0.21%) Windows Server 2008
Processes & Methodologies
1 195 (40.71%) Problem-Solving
2 117 (24.43%) Customer Service
3 80 (16.70%) ITIL
4 75 (15.66%) Cybersecurity
5 37 (7.72%) Infrastructure Engineering
6 34 (7.10%) Disaster Recovery
7 33 (6.89%) Continuous Improvement
8 31 (6.47%) Mentoring
9 30 (6.26%) Incident Management
9 30 (6.26%) Project Delivery
10 29 (6.05%) ITSM
11 25 (5.22%) Service Delivery
12 24 (5.01%) Process Improvement
13 23 (4.80%) Business Intelligence
14 22 (4.59%) Asset Management
14 22 (4.59%) Data Protection
14 22 (4.59%) Migration
15 21 (4.38%) Remote Monitoring and Management
15 21 (4.38%) Software Engineering
16 19 (3.97%) Collaborative Culture
Programming Languages
1 50 (10.44%) PowerShell
2 27 (5.64%) SQL
3 14 (2.92%) C#
4 13 (2.71%) T-SQL
5 7 (1.46%) PL/SQL
5 7 (1.46%) VBScript
6 6 (1.25%) Python
7 1 (0.21%) VBA
Qualifications
1 50 (10.44%) Degree
2 48 (10.02%) Microsoft Certification
3 21 (4.38%) DBS Check
3 21 (4.38%) MCP
4 18 (3.76%) Computer Science Degree
5 17 (3.55%) A+ Certification
6 15 (3.13%) CCNA
6 15 (3.13%) Cisco Certification
7 9 (1.88%) MCSA
7 9 (1.88%) MCSE
8 7 (1.46%) CCNP
9 6 (1.25%) ACMT
9 6 (1.25%) ITIL Foundation Certificate
9 6 (1.25%) Security Cleared
9 6 (1.25%) VMware Certified Professional (VCP)
10 5 (1.04%) HND
11 3 (0.63%) Azure Certification
11 3 (0.63%) ITIL Certification
11 3 (0.63%) SC Cleared
12 2 (0.42%) NVQ Level 3
Quality Assurance & Compliance
1 34 (7.10%) Cyber Essentials
2 31 (6.47%) ISO/IEC 27001
3 27 (5.64%) SLA
4 21 (4.38%) GDPR
5 6 (1.25%) Accessibility
6 4 (0.84%) Cyber Essentials PLUS
7 1 (0.21%) NIST
System Software
1 267 (55.74%) Active Directory
2 75 (15.66%) Hyper-V
3 60 (12.53%) VMware Infrastructure
4 10 (2.09%) Firmware
5 7 (1.46%) Virtual Desktop
6 6 (1.25%) Docker
6 6 (1.25%) VMware ESXi
7 4 (0.84%) Virtual Machines
7 4 (0.84%) VMware Workstation
7 4 (0.84%) vSphere
8 3 (0.63%) XenApp
9 2 (0.42%) BitLocker
9 2 (0.42%) XenDesktop
10 1 (0.21%) Virtual Servers
10 1 (0.21%) VMware Server
Systems Management
1 114 (23.80%) Microsoft Intune
2 19 (3.97%) Autotask
3 15 (3.13%) SCCM
4 11 (2.30%) Kubernetes
5 6 (1.25%) Jamf Pro
5 6 (1.25%) vCenter Server
6 5 (1.04%) Failover Clustering
7 3 (0.63%) Active Directory Federation Services
7 3 (0.63%) FortiGate
8 2 (0.42%) SmoothWall
9 1 (0.21%) Microsoft Clustering
9 1 (0.21%) NetBackup
9 1 (0.21%) Proxmox
9 1 (0.21%) Puppet
9 1 (0.21%) WhatsUp Gold
Vendors
1 326 (68.06%) Microsoft
2 79 (16.49%) VMware
3 37 (7.72%) Google
4 36 (7.52%) Veeam
5 27 (5.64%) Cisco
6 26 (5.43%) Apple
7 18 (3.76%) Sophos
8 16 (3.34%) Datto
8 16 (3.34%) HP
9 14 (2.92%) ServiceNow
9 14 (2.92%) Zoho
10 12 (2.51%) Sage
10 12 (2.51%) Xamarin
11 11 (2.30%) Adobe
12 10 (2.09%) Aruba
13 9 (1.88%) WatchGuard
14 8 (1.67%) Draytek
14 8 (1.67%) Oracle
14 8 (1.67%) SAP
15 7 (1.46%) Dell