Period
to 20 November 2017

The median annual salary for an IT Support Engineer was £27,500 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 492 499 557
Rank change year-on-year +7 +58 -4
Permanent jobs requiring an IT Support Engineer 1016 1025 1035
As % of all permanent IT jobs advertised in the UK 0.57% 0.55% 0.47%
As % of the Job Titles category 0.59% 0.57% 0.49%
Number of salaries quoted 928 969 925
UK median annual salary £27,500 £27,500 £25,000
Median salary % change year-on-year - +10.00% -5.66%
10th Percentile £19,250 £19,000 £19,000
90th Percentile £40,000 £39,000 £38,750
UK excluding London median annual salary £26,000 £25,000 £24,500
% change year-on-year +4.00% +2.04% -3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

The salary distribution of IT jobs citing IT Support Engineer over the 6 months to 20 November 2017.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 952 £27,500 - 91
UK excluding London +39 735 £26,000 +4.00% 69
London -40 264 £32,000 +10.34% 24
South East +35 252 £25,000 -9.09% 27
North of England +33 152 £26,000 +4.00% 13
South West -11 107 £23,500 -6.00% 12
East of England +31 99 £30,000 +15.38% 7
Midlands -11 83 £27,500 +14.58% 8
Yorkshire +35 75 £27,750 +2.78% 4
North West -10 75 £23,000 -8.00% 9
West Midlands -15 44 £27,500 +10.00% 6
East Midlands +26 39 £27,500 +30.95% 2
Wales +20 27 £22,000 -12.00% 1
Scotland -9 14 £19,500 -32.76% 1
Northern Ireland - 3 £19,000 -
North East -2 2 £25,000 +13.64%

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Engineer in the job title.

1 873 (85.93%) Windows
2 648 (63.78%) Active Directory
3 486 (47.83%) Windows Server
4 473 (46.56%) Microsoft
5 362 (35.63%) Office 365
6 331 (32.58%) VMware
7 321 (31.59%) MS Exchange
8 309 (30.41%) Windows Server 2008
9 304 (29.92%) Windows Server 2012
10 281 (27.66%) Windows 7
11 235 (23.13%) Microsoft Office
12 225 (22.15%) Windows 10
13 211 (20.77%) VMware Infrastructure
14 205 (20.18%) Firewall
15 204 (20.08%) Hyper-V
16 199 (19.59%) ITIL
17 188 (18.50%) DNS
18 162 (15.94%) DHCP
19 156 (15.35%) Cisco
19 156 (15.35%) Microsoft Certification
20 150 (14.76%) TCP/IP
21 142 (13.98%) Windows 8
22 136 (13.39%) Linux
23 134 (13.19%) LAN
24 130 (12.80%) Exchange Server 2010
25 128 (12.60%) WAN
26 110 (10.83%) MCSE
27 102 (10.04%) SQL
27 102 (10.04%) VPN
28 95 (9.35%) SQL Server

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 321 (31.59%) MS Exchange
2 130 (12.80%) Exchange Server 2010
3 83 (8.17%) Exchange Server 2013
4 46 (4.53%) SharePoint
5 34 (3.35%) IIS
6 26 (2.56%) Exchange Server 2007
7 25 (2.46%) Skype for Business
8 13 (1.28%) Exchange Server 2003
9 10 (0.98%) Apache
10 7 (0.69%) Tomcat
11 6 (0.59%) JBoss
12 5 (0.49%) WordPress
13 3 (0.30%) Blackberry Enterprise Server
13 3 (0.30%) IBM Notes
13 3 (0.30%) OpenStack
14 2 (0.20%) CMS
14 2 (0.20%) nginx
15 1 (0.098%) Confluence
15 1 (0.098%) SharePoint 2013
Applications
1 235 (23.13%) Microsoft Office
2 20 (1.97%) Microsoft Excel
3 11 (1.08%) Microsoft PowerPoint
4 3 (0.30%) SOLIDWORKS
5 2 (0.20%) AutoCAD
6 1 (0.098%) Acrobat
6 1 (0.098%) Maya
6 1 (0.098%) MS Visio
Business Applications
1 3 (0.30%) Dynamics CRM
1 3 (0.30%) Epicor Vantage
1 3 (0.30%) SAP Business One
2 2 (0.20%) Magento
2 2 (0.20%) SystmOne
2 2 (0.20%) Temenos T24
2 2 (0.20%) WebTrends
3 1 (0.098%) Dynamics AX
3 1 (0.098%) Dynamics NAV
3 1 (0.098%) Infor CloudSuite Industrial (formerly SyteLine)
3 1 (0.098%) Remedy ITSM
Cloud Services
1 362 (35.63%) Office 365
2 85 (8.37%) Microsoft Azure
3 23 (2.26%) Amazon AWS
4 14 (1.38%) G Suite
5 11 (1.08%) Mimecast
6 9 (0.89%) SaaS
7 7 (0.69%) Slack
8 6 (0.59%) Azure Active Directory
9 4 (0.39%) Amazon EC2
9 4 (0.39%) Amazon S3
9 4 (0.39%) Cloud Computing
9 4 (0.39%) Virtual Private Cloud
10 2 (0.20%) Adobe Creative Cloud
10 2 (0.20%) AWS CloudFormation
10 2 (0.20%) CloudFront
10 2 (0.20%) GitHub
10 2 (0.20%) Google Analytics
10 2 (0.20%) IaaS
11 1 (0.098%) Basecamp
11 1 (0.098%) OneDrive
Communications & Networking
1 205 (20.18%) Firewall
2 188 (18.50%) DNS
3 162 (15.94%) DHCP
4 150 (14.76%) TCP/IP
5 134 (13.19%) LAN
6 128 (12.60%) WAN
7 102 (10.04%) VPN
8 75 (7.38%) SAN
9 71 (6.99%) VLAN
9 71 (6.99%) VoIP
10 48 (4.72%) Wireless
11 35 (3.44%) Wi-Fi
12 31 (3.05%) Internet
13 30 (2.95%) Skype
14 22 (2.17%) MPLS
15 18 (1.77%) Network Security
16 11 (1.08%) NAS
16 11 (1.08%) Remote Desktop
17 10 (0.98%) SMS
18 9 (0.89%) WLAN
Database & Business Intelligence
1 95 (9.35%) SQL Server
2 8 (0.79%) Crystal Reports
3 7 (0.69%) MySQL
4 5 (0.49%) Amazon RDS
4 5 (0.49%) SQL Server 2008
5 4 (0.39%) Relational Database
6 3 (0.30%) CorVu
6 3 (0.30%) SQL Server 2012
7 2 (0.20%) Endeca
7 2 (0.20%) PostgreSQL
7 2 (0.20%) RDBMS
7 2 (0.20%) SQL Server 2005
7 2 (0.20%) SQL Server 2014
8 1 (0.098%) DB2
8 1 (0.098%) Geospatial Data
8 1 (0.098%) GIS
8 1 (0.098%) Informix
8 1 (0.098%) SQL Server Reporting Services
Development Applications
1 9 (0.89%) JIRA
2 7 (0.69%) Git (software)
3 2 (0.20%) Team Foundation Server
3 2 (0.20%) TeamCity
3 2 (0.20%) Vagrant
4 1 (0.098%) AutoIt
4 1 (0.098%) Bitbucket
4 1 (0.098%) Bugzilla
4 1 (0.098%) Jenkins
4 1 (0.098%) MSI
4 1 (0.098%) Visual Studio
4 1 (0.098%) Visual Studio Team System
General
1 43 (4.23%) Manufacturing
2 42 (4.13%) Finance
3 36 (3.54%) Telecoms
4 25 (2.46%) Law
5 24 (2.36%) Legal
6 17 (1.67%) Marketing
7 14 (1.38%) Advertising
8 12 (1.18%) Banking
8 12 (1.18%) Games
9 8 (0.79%) Retail
10 5 (0.49%) Electronics
11 4 (0.39%) Arabic Language
11 4 (0.39%) German Language
11 4 (0.39%) Retail Banking
12 3 (0.30%) French Language
12 3 (0.30%) Pharmaceutical
13 2 (0.20%) Automotive
13 2 (0.20%) Italian Language
13 2 (0.20%) Military
13 2 (0.20%) Publishing
Libraries, Frameworks & Software Standards
1 10 (0.98%) Web Services
2 9 (0.89%) HTML
3 7 (0.69%) CSS
4 6 (0.59%) Velocity
5 4 (0.39%) Software Packaging
5 4 (0.39%) X-Windows
6 3 (0.30%) ADSI
6 3 (0.30%) COM
7 2 (0.20%) .NET
7 2 (0.20%) IBM Integration Bus
7 2 (0.20%) LAMP
7 2 (0.20%) LEMP Stack
7 2 (0.20%) Middleware
8 1 (0.098%) ASP.NET
8 1 (0.098%) EDI
8 1 (0.098%) Flash
8 1 (0.098%) Natural Language Processing
8 1 (0.098%) Regular Expression
8 1 (0.098%) STL
8 1 (0.098%) WinForms
Miscellaneous
1 71 (6.99%) Driving Licence
2 46 (4.53%) Analytical Skills
3 32 (3.15%) Data Centre
4 30 (2.95%) Computer Science
5 22 (2.17%) Blackberry
6 21 (2.07%) Fat Client
6 21 (2.07%) Thin Client
7 20 (1.97%) iPad
7 20 (1.97%) Management Information System
8 19 (1.87%) iPhone
9 15 (1.48%) Video Conferencing
10 13 (1.28%) Smartphone
11 10 (0.98%) Clustering
11 10 (0.98%) Cyberthreat
12 8 (0.79%) Replication
13 7 (0.69%) Fintech
14 6 (0.59%) CCTV
14 6 (0.59%) Client/Server
15 5 (0.49%) EPoS
15 5 (0.49%) Foreign Exchange (FX)
Operating Systems
1 873 (85.93%) Windows
2 486 (47.83%) Windows Server
3 309 (30.41%) Windows Server 2008
4 304 (29.92%) Windows Server 2012
5 281 (27.66%) Windows 7
6 225 (22.15%) Windows 10
7 142 (13.98%) Windows 8
8 136 (13.39%) Linux
9 59 (5.81%) Windows XP
10 58 (5.71%) Mac OS X
11 57 (5.61%) Windows Server 2003
12 31 (3.05%) Android
13 23 (2.26%) Unix
14 18 (1.77%) Mac OS
15 17 (1.67%) Apple iOS
16 12 (1.18%) CentOS
17 11 (1.08%) Red Hat Enterprise Linux
18 8 (0.79%) Ubuntu
19 4 (0.39%) Kali Linux
20 3 (0.30%) Windows 2000 Server
Processes & Methodologies
1 199 (19.59%) ITIL
2 41 (4.04%) Mentoring
2 41 (4.04%) Time Management
3 36 (3.54%) Project Management
4 33 (3.25%) Problem Management
5 32 (3.15%) ERP
5 32 (3.15%) Migration
6 29 (2.85%) Service Delivery
7 27 (2.66%) Disaster Recovery
7 27 (2.66%) Incident Management
8 24 (2.36%) Kalman Filter
9 22 (2.17%) Mobile Device Management
9 22 (2.17%) Service Management
10 20 (1.97%) Change Management
11 19 (1.87%) Proactive Monitoring
12 17 (1.67%) CRM
12 17 (1.67%) DevOps
13 15 (1.48%) Change Control
13 15 (1.48%) ITIL V3
14 14 (1.38%) Hardware Maintenance
Programming Languages
1 102 (10.04%) SQL
2 38 (3.74%) PowerShell
3 15 (1.48%) C#
4 11 (1.08%) C
5 10 (0.98%) Shell Script
5 10 (0.98%) T-SQL
6 8 (0.79%) VBScript
7 7 (0.69%) Java
8 5 (0.49%) Bash Shell
8 5 (0.49%) JavaScript
8 5 (0.49%) PHP
9 4 (0.39%) Python
10 3 (0.30%) C++
11 2 (0.20%) VBA
12 1 (0.098%) PL/SQL
12 1 (0.098%) RPG
12 1 (0.098%) VB
Qualifications
1 156 (15.35%) Microsoft Certification
2 110 (10.83%) MCSE
3 93 (9.15%) Degree
4 84 (8.27%) Cisco Certification
5 80 (7.87%) MCSA
6 68 (6.69%) CCNA
7 44 (4.33%) MCP
8 30 (2.95%) Security Cleared
9 24 (2.36%) A+ Certification
10 23 (2.26%) CCNP
10 23 (2.26%) MCITP
11 19 (1.87%) Master's Degree
12 17 (1.67%) SC Cleared
13 16 (1.57%) Computer Science Degree
14 14 (1.38%) DBS Check
15 10 (0.98%) ITIL Certification
15 10 (0.98%) VMware Certified Professional (VCP)
16 9 (0.89%) HND
17 8 (0.79%) BPSS Clearance
17 8 (0.79%) GNVQ
Quality Assurance & Compliance
1 93 (9.15%) SLA
2 13 (1.28%) ISO/IEC 27001
3 4 (0.39%) ISO 9001
4 3 (0.30%) PCI DSS
5 1 (0.098%) COBIT
System Software
1 648 (63.78%) Active Directory
2 211 (20.77%) VMware Infrastructure
3 204 (20.08%) Hyper-V
4 43 (4.23%) vSphere
5 33 (3.25%) VirtualBox
6 28 (2.76%) XenApp
7 20 (1.97%) Virtual Servers
8 18 (1.77%) Terminal Services
9 15 (1.48%) VMware ESXi
10 10 (0.98%) XenDesktop
11 9 (0.89%) Virtual Machines
12 8 (0.79%) Microsoft Virtual Server
12 8 (0.79%) Virtual Desktop
13 7 (0.69%) VMware Workstation
14 6 (0.59%) Terminal Server
15 5 (0.49%) OpenSIPS
16 4 (0.39%) VMware Server
17 3 (0.30%) Docker
18 2 (0.20%) iptables
18 2 (0.20%) Xen
Systems Management
1 78 (7.68%) SCCM
2 23 (2.26%) Backup Exec
3 11 (1.08%) SCOM
4 9 (0.89%) WSUS
5 7 (0.69%) Cisco CUCM
5 7 (0.69%) Microsoft Clustering
6 5 (0.49%) Nagios
6 5 (0.49%) Systems Management Server (SMS)
7 4 (0.39%) cPanel
7 4 (0.39%) McAfee ePO
7 4 (0.39%) Norton AntiVirus
8 3 (0.30%) AirWatch
8 3 (0.30%) Plesk
8 3 (0.30%) SCVMM
8 3 (0.30%) Symantec Endpoint Protection
9 2 (0.20%) Ansible
9 2 (0.20%) Jamf Pro
9 2 (0.20%) Kubernetes
9 2 (0.20%) Opscode Chef
9 2 (0.20%) Puppet
Vendors
1 473 (46.56%) Microsoft
2 331 (32.58%) VMware
3 156 (15.35%) Cisco
4 90 (8.86%) Citrix
5 59 (5.81%) Apple
6 46 (4.53%) Veeam
7 44 (4.33%) HP
8 36 (3.54%) Dell
9 31 (3.05%) Intel
10 20 (1.97%) EqualLogic
11 19 (1.87%) Avaya
11 19 (1.87%) Google
12 16 (1.57%) Symantec
13 15 (1.48%) Juniper
14 13 (1.28%) Meraki
14 13 (1.28%) Red Hat
15 11 (1.08%) Oracle
16 10 (0.98%) McAfee
16 10 (0.98%) SonicWALL
16 10 (0.98%) WatchGuard