IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 20 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Apr 2026
Same period 2025 Same period 2024
Rank 142 300 241
Rank change year-on-year +158 -59 +160
Permanent jobs requiring an IT Support Engineer 1,251 403 1,159
As % of all permanent jobs in the UK 1.43% 0.96% 1.23%
As % of the Job Titles category 1.55% 1.08% 1.30%
Number of salaries quoted 1,102 258 1,071
10th Percentile £26,250 £25,000 £23,000
25th Percentile £28,250 £26,000 £25,750
Median annual salary (50th Percentile) £32,500 £30,250 £30,000
Median % change year-on-year +7.44% +0.83% -6.25%
75th Percentile £37,875 £36,188 £36,000
90th Percentile £43,750 £42,500 £43,000
UK excluding London median annual salary £31,500 £30,000 £29,500
% change year-on-year +5.00% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 80,885 37,363 89,466
% of permanent jobs with a recognized job title 92.69% 89.33% 94.57%
Number of salaries quoted 51,875 23,453 66,238
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,000
Median % change year-on-year -8.33% +13.21% -11.67%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 20 April 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 20 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +158 1,140 £32,500 +4.84% 117
UK excluding London +119 1,081 £31,500 +5.00% 120
South East +82 292 £32,500 -2.99% 31
North of England +98 258 £30,000 - 26
Work from Home +101 204 £34,000 +7.09% 15
Midlands +7 191 £32,000 +16.36% 17
East of England +52 157 £30,000 +12.15% 18
London +71 142 £36,000 +2.86% 13
North West +80 137 £30,000 - 18
Yorkshire +15 112 £30,000 - 8
South West +26 100 £32,500 - 19
East Midlands -6 100 £30,000 +7.14% 10
West Midlands -24 91 £32,500 +21.50% 7
Scotland +19 53 £28,000 +2.75% 5
Wales - 30 £42,500 - 5
North East -33 9 £30,000 -16.67% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 April 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 599 (47.88%) Microsoft 365
2 592 (47.32%) Microsoft
3 572 (45.72%) Windows
4 451 (36.05%) Active Directory
5 345 (27.58%) Problem-Solving
6 311 (24.86%) Azure
7 301 (24.06%) Windows Server
8 253 (20.22%) Customer Service
9 211 (16.87%) Entra ID
9 211 (16.87%) Firewall
10 168 (13.43%) Windows 10
11 164 (13.11%) Microsoft Intune
12 161 (12.87%) DNS
13 145 (11.59%) SharePoint
14 144 (11.51%) DHCP
15 140 (11.19%) ITIL
16 138 (11.03%) Microsoft Exchange
17 121 (9.67%) Microsoft Office
18 118 (9.43%) VPN
19 116 (9.27%) VMware
20 112 (8.95%) LAN
21 108 (8.63%) Hyper-V
22 104 (8.31%) Cybersecurity
22 104 (8.31%) WAN
23 101 (8.07%) Wi-Fi
24 90 (7.19%) Mentoring
25 87 (6.95%) SLA
26 86 (6.87%) Mac OS
27 85 (6.79%) VMware Infrastructure
28 84 (6.71%) Google

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 145 (11.59%) SharePoint
2 138 (11.03%) Microsoft Exchange
3 18 (1.44%) Confluence
4 13 (1.04%) Exchange Server 2007
4 13 (1.04%) Exchange Server 2010
4 13 (1.04%) Exchange Server 2013
5 7 (0.56%) IIS
6 1 (0.080%) WordPress
Applications
1 121 (9.67%) Microsoft Office
2 25 (2.00%) Microsoft Excel
3 6 (0.48%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) AutoCAD
6 1 (0.080%) Acrobat
Business Applications
1 6 (0.48%) Dynamics NAV
1 6 (0.48%) NetSuite
2 5 (0.40%) Dynamics CRM
3 1 (0.080%) Shopify
Cloud Services
1 599 (47.88%) Microsoft 365
2 311 (24.86%) Azure
3 211 (16.87%) Entra ID
4 74 (5.92%) Google Workspace
5 54 (4.32%) AWS
6 50 (4.00%) OneDrive
7 39 (3.12%) SaaS
8 15 (1.20%) Power Platform
9 14 (1.12%) Power Automate
10 9 (0.72%) Azure DevOps
10 9 (0.72%) GCP
11 8 (0.64%) Azure Sentinel
11 8 (0.64%) Mimecast
12 6 (0.48%) PaaS
13 5 (0.40%) Intacct
13 5 (0.40%) Microsoft Copilot
14 4 (0.32%) IaaS
14 4 (0.32%) PowerApps
15 3 (0.24%) Amazon CloudWatch
15 3 (0.24%) Datadog
Communications & Networking
1 211 (16.87%) Firewall
2 161 (12.87%) DNS
3 144 (11.51%) DHCP
4 118 (9.43%) VPN
5 112 (8.95%) LAN
6 104 (8.31%) WAN
7 101 (8.07%) Wi-Fi
8 76 (6.08%) TCP/IP
9 66 (5.28%) VoIP
10 49 (3.92%) VLAN
11 32 (2.56%) Wireless
12 15 (1.20%) SD-WAN
13 12 (0.96%) Network Security
14 9 (0.72%) Remote Desktop
15 8 (0.64%) IP Telephony
15 8 (0.64%) SAN
15 8 (0.64%) WLAN
16 7 (0.56%) NAS
16 7 (0.56%) TETRA
17 5 (0.40%) Internet
Database & Business Intelligence
1 24 (1.92%) SQL Server
2 15 (1.20%) Power BI
3 7 (0.56%) MySQL
4 5 (0.40%) Amazon RDS
5 2 (0.16%) Relational Database
5 2 (0.16%) SQL Server Reporting Services
6 1 (0.080%) PostgreSQL
Development Applications
1 42 (3.36%) JIRA
2 4 (0.32%) GitLab
General
1 341 (27.26%) Social Skills
2 80 (6.39%) Organisational Skills
3 60 (4.80%) Manufacturing
4 50 (4.00%) Finance
5 42 (3.36%) Analytical Skills
6 39 (3.12%) Law
6 39 (3.12%) Multimedia
7 37 (2.96%) Telecoms
8 31 (2.48%) Retail
9 30 (2.40%) Legal
10 23 (1.84%) Public Sector
11 20 (1.60%) Inclusion and Diversity
12 14 (1.12%) Advertising
13 10 (0.80%) Electronics
14 9 (0.72%) Automotive
15 8 (0.64%) Games
16 7 (0.56%) Documentation Skills
17 6 (0.48%) Fire and Rescue
17 6 (0.48%) Marketing
17 6 (0.48%) Police
Libraries, Frameworks & Software Standards
1 5 (0.40%) CSS
1 5 (0.40%) HTML
2 4 (0.32%) OpenTelemetry
3 3 (0.24%) JSON
4 2 (0.16%) .NET
4 2 (0.16%) .NET Framework
4 2 (0.16%) ASP.NET
4 2 (0.16%) Entity Framework
4 2 (0.16%) Web Services
4 2 (0.16%) WinForms
5 1 (0.080%) Software Packaging
Miscellaneous
1 198 (15.83%) Driving Licence
2 62 (4.96%) Onboarding
3 47 (3.76%) Self-Motivation
4 30 (2.40%) CCTV
5 23 (1.84%) FMCG
6 17 (1.36%) Analytical Mindset
7 10 (0.80%) iPhone
7 10 (0.80%) Management Information System
8 8 (0.64%) Fat Client
8 8 (0.64%) Security Posture
8 8 (0.64%) Thin Client
9 7 (0.56%) Social Media
10 5 (0.40%) Mobile App
10 5 (0.40%) Reinsurance
10 5 (0.40%) Robotics
10 5 (0.40%) Smartphone
11 4 (0.32%) EPoS
11 4 (0.32%) Life Science
11 4 (0.32%) NHS
11 4 (0.32%) PKI
Operating Systems
1 572 (45.72%) Windows
2 301 (24.06%) Windows Server
3 168 (13.43%) Windows 10
4 86 (6.87%) Mac OS
5 55 (4.40%) Linux
6 51 (4.08%) Windows Server 2016
7 50 (4.00%) Windows Server 2019
8 33 (2.64%) Apple iOS
9 31 (2.48%) Windows Server 2012
10 29 (2.32%) Android
11 14 (1.12%) Windows 7
12 13 (1.04%) Mac OS X
13 10 (0.80%) Windows 8
14 9 (0.72%) Windows Server 2008
15 8 (0.64%) Ubuntu
16 1 (0.080%) Debian
16 1 (0.080%) Red Hat Enterprise Linux
16 1 (0.080%) Solaris
16 1 (0.080%) Unix
16 1 (0.080%) VMS
Processes & Methodologies
1 345 (27.58%) Problem-Solving
2 253 (20.22%) Customer Service
3 140 (11.19%) ITIL
4 104 (8.31%) Cybersecurity
5 90 (7.19%) Mentoring
6 71 (5.68%) ITSM
7 61 (4.88%) Service Delivery
8 53 (4.24%) Remote Monitoring and Management
9 51 (4.08%) Continuous Improvement
10 49 (3.92%) Infrastructure Engineering
11 48 (3.84%) Disaster Recovery
12 46 (3.68%) Asset Management
13 41 (3.28%) Process Improvement
14 40 (3.20%) Root Cause Analysis
15 38 (3.04%) Service Management
16 36 (2.88%) Time Management
17 34 (2.72%) Incident Management
18 30 (2.40%) Business Continuity
19 29 (2.32%) Project Delivery
20 25 (2.00%) Computer Science
Programming Languages
1 60 (4.80%) PowerShell
2 44 (3.52%) SQL
3 7 (0.56%) Python
4 5 (0.40%) VB
5 4 (0.32%) C#
5 4 (0.32%) PHP
5 4 (0.32%) R
6 3 (0.24%) JavaScript
6 3 (0.24%) VBA
7 2 (0.16%) Google Apps Script
7 2 (0.16%) PL/SQL
7 2 (0.16%) T-SQL
7 2 (0.16%) VBScript
8 1 (0.080%) Bash
Qualifications
1 68 (5.44%) Microsoft Certification
2 66 (5.28%) Degree
3 59 (4.72%) Security Cleared
4 52 (4.16%) DBS Check
5 32 (2.56%) A+ Certification
5 32 (2.56%) SC Cleared
6 24 (1.92%) CCNA
6 24 (1.92%) Cisco Certification
7 19 (1.52%) Network+ Certification
8 13 (1.04%) DV Cleared
9 9 (0.72%) Azure Certification
9 9 (0.72%) CompTIA Security+
9 9 (0.72%) Microsoft Certified Professional
10 8 (0.64%) Computer Science Degree
11 6 (0.48%) BPSS Clearance
11 6 (0.48%) MCITP
11 6 (0.48%) MCSA
11 6 (0.48%) MCSE
12 5 (0.40%) ITIL Foundation Certificate
13 4 (0.32%) CCNP
Quality Assurance & Compliance
1 87 (6.95%) SLA
2 45 (3.60%) Cyber Essentials
3 36 (2.88%) ISO/IEC 27001
4 13 (1.04%) Cyber Essentials PLUS
5 9 (0.72%) GDPR
6 5 (0.40%) NIST
6 5 (0.40%) QA
7 4 (0.32%) Accessibility
8 1 (0.080%) ISO 22301
8 1 (0.080%) PCI DSS
System Software
1 451 (36.05%) Active Directory
2 108 (8.63%) Hyper-V
3 85 (6.79%) VMware Infrastructure
4 22 (1.76%) Virtual Desktop
5 13 (1.04%) VMware Workstation
6 10 (0.80%) VMware ESXi
6 10 (0.80%) vSphere
7 8 (0.64%) Docker
7 8 (0.64%) Virtual Machines
8 5 (0.40%) Terminal Services
9 4 (0.32%) VMware NSX
10 3 (0.24%) BitLocker
11 1 (0.080%) Firmware
11 1 (0.080%) XenApp
11 1 (0.080%) XenDesktop
Systems Management
1 164 (13.11%) Microsoft Intune
2 25 (2.00%) SCCM
3 22 (1.76%) Active Directory Federation Services
4 21 (1.68%) Autotask
5 14 (1.12%) Jamf Pro
6 12 (0.96%) WSUS
7 8 (0.64%) Proxmox
7 8 (0.64%) Systems Management Server (SMS)
8 5 (0.40%) Ansible
9 3 (0.24%) FortiGate
9 3 (0.24%) Single Sign-On
10 2 (0.16%) SmoothWall
11 1 (0.080%) Podman
Vendors
1 592 (47.32%) Microsoft
2 116 (9.27%) VMware
3 84 (6.71%) Google
4 45 (3.60%) Apple
5 44 (3.52%) Fortinet
6 39 (3.12%) Fujitsu
6 39 (3.12%) Virgin Media
7 29 (2.32%) Cisco
8 24 (1.92%) Meraki
9 21 (1.68%) Veeam
10 20 (1.60%) HP
11 15 (1.20%) Dell
11 15 (1.20%) ServiceNow
12 13 (1.04%) Sophos
13 12 (0.96%) Datto
13 12 (0.96%) Ubiquiti
14 11 (0.88%) Citrix
15 10 (0.80%) ESET
15 10 (0.80%) Sage
15 10 (0.80%) SAP