Period
to 23 May 2018

The median annual salary for an IT Support Engineer was £28,000 in advertised job vacancies during the 6 months to 23 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 508 493 539
Rank change year-on-year -15 +46 +28
Permanent jobs requiring an IT Support Engineer 940 947 995
As % of all permanent IT jobs advertised in the UK 0.55% 0.56% 0.50%
As % of the Job Titles category 0.57% 0.58% 0.51%
Number of salaries quoted 840 919 967
UK median annual salary £28,000 £26,500 £26,500
Median salary % change year-on-year +5.66% - +0.88%
10th Percentile £20,000 £19,000 £19,000
90th Percentile £42,500 £37,500 £40,000
UK excluding London median annual salary £27,500 £25,500 £25,500
% change year-on-year +7.84% - +4.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,679 163,174 193,910
% of permanent IT jobs with a recognized job title 96.40% 96.46% 96.60%
Number of salaries quoted 134,885 135,060 162,836
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,525
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

The salary distribution of IT jobs citing IT Support Engineer over the 6 months to 23 May 2018.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 857 £28,000 +5.66% 148
UK excluding London -26 646 £27,500 +7.84% 131
London +5 252 £30,000 -0.83% 31
South East -66 221 £29,000 +9.43% 28
North of England +6 127 £26,000 +1.96% 46
South West +4 115 £24,000 -4.00% 11
Midlands +44 82 £25,000 - 19
North West +17 67 £27,000 +8.00% 25
East of England -41 61 £28,500 +3.64% 13
Yorkshire +28 59 £25,750 -0.96% 16
East Midlands +42 42 £26,750 +21.59% 12
West Midlands +10 40 £23,500 -6.00% 7
Scotland -21 21 £27,500 - 10
Wales -2 18 £24,375 -4.41% 4
Northern Ireland +1 2 £23,750 +15.85%
North East -23 1 £22,500 +2.27% 5

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2018, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 723 (76.91%) Windows
2 538 (57.23%) Active Directory
3 421 (44.79%) Microsoft
4 333 (35.43%) Windows Server
5 265 (28.19%) Microsoft Office
6 254 (27.02%) Office 365
7 242 (25.74%) VMware
8 232 (24.68%) Windows Server 2008
9 226 (24.04%) Windows Server 2012
10 208 (22.13%) Windows 7
11 188 (20.00%) Firewall
12 180 (19.15%) MS Exchange
13 176 (18.72%) Hyper-V
14 172 (18.30%) DNS
15 162 (17.23%) Windows 10
16 153 (16.28%) DHCP
17 151 (16.06%) SQL
18 142 (15.11%) ITIL
19 136 (14.47%) TCP/IP
19 136 (14.47%) VMware Infrastructure
20 135 (14.36%) Microsoft Certification
20 135 (14.36%) Problem-Solving
21 112 (11.91%) LAN
22 106 (11.28%) Linux
23 102 (10.85%) VPN
24 100 (10.64%) WAN
24 100 (10.64%) Citrix
25 94 (10.00%) MCSE
26 89 (9.47%) SLA
27 88 (9.36%) Cisco

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 180 (19.15%) MS Exchange
2 62 (6.60%) SharePoint
3 55 (5.85%) Exchange Server 2010
4 51 (5.43%) Exchange Server 2013
5 21 (2.23%) IIS
6 18 (1.91%) Exchange Server 2007
7 15 (1.60%) Skype for Business
8 8 (0.85%) Apache
8 8 (0.85%) SharePoint 2013
9 7 (0.74%) Exchange Server 2003
9 7 (0.74%) IBM Notes
10 3 (0.32%) CMS
10 3 (0.32%) Tomcat
11 2 (0.21%) Confluence
11 2 (0.21%) WebLogic
11 2 (0.21%) WebLogic Portal
12 1 (0.11%) Blackberry Enterprise Server
12 1 (0.11%) JBoss
12 1 (0.11%) WebSphere
12 1 (0.11%) WebSphere Application Server
Applications
1 265 (28.19%) Microsoft Office
2 18 (1.91%) Microsoft Excel
3 9 (0.96%) Microsoft PowerPoint
4 5 (0.53%) Photoshop
5 4 (0.43%) Microsoft Project
5 4 (0.43%) MS Visio
5 4 (0.43%) Spreadsheet
6 2 (0.21%) AutoCAD
7 1 (0.11%) Maya
Business Applications
1 10 (1.06%) Dynamics CRM
2 5 (0.53%) Dynamics AX
3 3 (0.32%) SAP Business One
4 2 (0.21%) Pegasus Opera
5 1 (0.11%) Eikon
5 1 (0.11%) Magento
5 1 (0.11%) MetaTrader
5 1 (0.11%) Orchard Housing
5 1 (0.11%) Remedy ITSM
5 1 (0.11%) Sage 50
5 1 (0.11%) Salesforce.com CRM
5 1 (0.11%) SAP Hybris
5 1 (0.11%) TRIRIGA
Cloud Services
1 254 (27.02%) Office 365
2 73 (7.77%) Microsoft Azure
3 43 (4.57%) Amazon AWS
4 12 (1.28%) SaaS
5 11 (1.17%) Cloud Computing
6 10 (1.06%) Azure Active Directory
6 10 (1.06%) G Suite
7 7 (0.74%) OneDrive
8 5 (0.53%) Mimecast
9 4 (0.43%) IaaS
10 3 (0.32%) Adobe Creative Cloud
10 3 (0.32%) Amazon EC2
10 3 (0.32%) Amazon S3
10 3 (0.32%) Dynamics 365
11 2 (0.21%) Google Cloud Platform
12 1 (0.11%) AWS CloudFormation
12 1 (0.11%) Dropbox
12 1 (0.11%) FinancialForce
12 1 (0.11%) Sage Pay
12 1 (0.11%) Virtual Private Cloud
Communications & Networking
1 188 (20.00%) Firewall
2 172 (18.30%) DNS
3 153 (16.28%) DHCP
4 136 (14.47%) TCP/IP
5 112 (11.91%) LAN
6 102 (10.85%) VPN
7 100 (10.64%) WAN
8 70 (7.45%) Wireless
9 57 (6.06%) VoIP
10 53 (5.64%) VLAN
11 41 (4.36%) SAN
12 24 (2.55%) Internet
13 23 (2.45%) Wi-Fi
14 18 (1.91%) Skype
15 17 (1.81%) WLAN
16 16 (1.70%) ADSL
17 13 (1.38%) IP Telephony
17 13 (1.38%) Remote Desktop
18 11 (1.17%) NAS
18 11 (1.17%) SMS
Database & Business Intelligence
1 71 (7.55%) SQL Server
2 11 (1.17%) MySQL
3 5 (0.53%) Crystal Reports
3 5 (0.53%) SQL Server 2012
4 4 (0.43%) SQL Server 2008
5 3 (0.32%) Geospatial Data
5 3 (0.32%) Oracle Database
6 2 (0.21%) FileMaker
6 2 (0.21%) Hadoop
6 2 (0.21%) PostgreSQL
6 2 (0.21%) RDBMS
6 2 (0.21%) Relational Database
6 2 (0.21%) SQL Server Integration Services
6 2 (0.21%) SQL Server Reporting Services
7 1 (0.11%) Amazon RDS
7 1 (0.11%) Data Warehouse
7 1 (0.11%) GIS
7 1 (0.11%) MS Access
7 1 (0.11%) SQL Server 2014
Development Applications
1 4 (0.43%) JIRA
2 1 (0.11%) Bitbucket
2 1 (0.11%) Jenkins
2 1 (0.11%) PyCharm
2 1 (0.11%) SonarQube
2 1 (0.11%) Sonatype Nexus
2 1 (0.11%) Subversion
General
1 77 (8.19%) Finance
2 50 (5.32%) Telecoms
3 46 (4.89%) Manufacturing
4 34 (3.62%) Retail
5 26 (2.77%) Advertising
6 20 (2.13%) Marketing
7 19 (2.02%) Legal
8 11 (1.17%) Banking
9 9 (0.96%) Games
10 7 (0.74%) Electronics
10 7 (0.74%) Front Office
11 6 (0.64%) Military
12 5 (0.53%) Automotive
12 5 (0.53%) Law
13 4 (0.43%) Arabic Language
13 4 (0.43%) Back Office
13 4 (0.43%) German Language
13 4 (0.43%) Investment Banking
14 2 (0.21%) Aerospace
14 2 (0.21%) Financial Institution
Libraries, Frameworks & Software Standards
1 22 (2.34%) Web Services
2 11 (1.17%) .NET
3 10 (1.06%) HTML
4 9 (0.96%) CSS
5 7 (0.74%) ASP.NET
6 4 (0.43%) WAP
6 4 (0.43%) XML
7 3 (0.32%) LDAP
8 2 (0.21%) .NET Framework
8 2 (0.21%) COM
8 2 (0.21%) jQuery
8 2 (0.21%) LAMP
8 2 (0.21%) Software Packaging
8 2 (0.21%) WPF
9 1 (0.11%) 802.1X
9 1 (0.11%) HTML5
9 1 (0.11%) MAPI
9 1 (0.11%) Node.js
Miscellaneous
1 61 (6.49%) Driving Licence
2 46 (4.89%) Fat Client
2 46 (4.89%) Thin Client
3 43 (4.57%) Self-Motivation
4 39 (4.15%) iPad
5 25 (2.66%) Analytical Skills
6 22 (2.34%) Management Information System
7 18 (1.91%) PDA
8 17 (1.81%) Data Centre
9 16 (1.70%) iPhone
9 16 (1.70%) Smartphone
10 15 (1.60%) Enterprise Storage
11 14 (1.49%) Video Conferencing
12 13 (1.38%) CCTV
13 12 (1.28%) Clustering
13 12 (1.28%) Linux Command Line
14 10 (1.06%) EPoS
14 10 (1.06%) Fintech
15 8 (0.85%) Computer Science
16 7 (0.74%) Public Cloud
Operating Systems
1 723 (76.91%) Windows
2 333 (35.43%) Windows Server
3 232 (24.68%) Windows Server 2008
4 226 (24.04%) Windows Server 2012
5 208 (22.13%) Windows 7
6 162 (17.23%) Windows 10
7 106 (11.28%) Linux
8 61 (6.49%) Windows 8
9 59 (6.28%) Mac OS X
10 30 (3.19%) Windows Server 2003
11 25 (2.66%) Apple iOS
12 24 (2.55%) Android
13 20 (2.13%) Mac OS
13 20 (2.13%) Unix
14 17 (1.81%) Windows XP
15 6 (0.64%) Ubuntu
16 5 (0.53%) Red Hat Enterprise Linux
17 4 (0.43%) CentOS
17 4 (0.43%) VMS
18 2 (0.21%) Debian
Processes & Methodologies
1 142 (15.11%) ITIL
2 135 (14.36%) Problem-Solving
3 30 (3.19%) Disaster Recovery
4 28 (2.98%) Mentoring
5 26 (2.77%) Migration
6 24 (2.55%) ERP
6 24 (2.55%) Root Cause Analysis
7 22 (2.34%) Project Management
8 21 (2.23%) CRM
9 20 (2.13%) Line Management
10 19 (2.02%) Cybersecurity
10 19 (2.02%) Service Management
11 18 (1.91%) Business Continuity
11 18 (1.91%) Incident Management
11 18 (1.91%) Kalman Filter
11 18 (1.91%) Patch Management
11 18 (1.91%) Service Delivery
12 17 (1.81%) Asset Management
12 17 (1.81%) Break/Fix
13 16 (1.70%) Mobile Device Management
Programming Languages
1 151 (16.06%) SQL
2 41 (4.36%) PowerShell
3 12 (1.28%) C#
4 8 (0.85%) C
4 8 (0.85%) T-SQL
5 5 (0.53%) VB
6 4 (0.43%) Java
6 4 (0.43%) JavaScript
7 3 (0.32%) Bash Shell
7 3 (0.32%) Shell Script
8 2 (0.21%) Perl
8 2 (0.21%) PHP
8 2 (0.21%) Python
8 2 (0.21%) VBScript
9 1 (0.11%) C++
9 1 (0.11%) VC++
Qualifications
1 135 (14.36%) Microsoft Certification
2 94 (10.00%) MCSE
3 79 (8.40%) MCSA
4 65 (6.91%) Degree
5 56 (5.96%) MCP
6 45 (4.79%) DBS Check
7 39 (4.15%) Cisco Certification
8 37 (3.94%) CCNA
8 37 (3.94%) MCTS
9 30 (3.19%) Security Cleared
10 27 (2.87%) MCITP
11 22 (2.34%) A+ Certification
12 20 (2.13%) VMware Certified Professional (VCP)
13 17 (1.81%) DV Cleared
14 12 (1.28%) CCNP
15 11 (1.17%) Network+ Certification
15 11 (1.17%) SC Cleared
16 10 (1.06%) ITIL Certification
17 8 (0.85%) CCA
17 8 (0.85%) Citrix Certification
Quality Assurance & Compliance
1 89 (9.47%) SLA
2 9 (0.96%) GDPR
3 4 (0.43%) ISO/IEC 27001
4 2 (0.21%) DICOM
4 2 (0.21%) HL7
4 2 (0.21%) PCI DSS
4 2 (0.21%) QA
5 1 (0.11%) ISO 9001
5 1 (0.11%) ISO/IEC 20000
5 1 (0.11%) PMO
System Software
1 538 (57.23%) Active Directory
2 176 (18.72%) Hyper-V
3 136 (14.47%) VMware Infrastructure
4 26 (2.77%) VMware ESXi
5 23 (2.45%) XenApp
6 21 (2.23%) vSphere
7 17 (1.81%) Terminal Services
8 13 (1.38%) Virtual Servers
9 10 (1.06%) Virtual Machines
9 10 (1.06%) XenDesktop
10 6 (0.64%) Virtual Desktop
11 5 (0.53%) Docker
11 5 (0.53%) VirtualBox
12 2 (0.21%) Firmware
12 2 (0.21%) iptables
12 2 (0.21%) KVM
12 2 (0.21%) Microsoft Virtual Server
12 2 (0.21%) Samba
13 1 (0.11%) Terminal Server
13 1 (0.11%) VMware Server
Systems Management
1 65 (6.91%) SCCM
2 24 (2.55%) WSUS
3 16 (1.70%) Backup Exec
4 11 (1.17%) SCOM
5 7 (0.74%) Nagios
5 7 (0.74%) SmoothWall
5 7 (0.74%) Systems Management Server (SMS)
6 6 (0.64%) Failover Clustering
7 5 (0.53%) Microsoft Clustering
8 4 (0.43%) Cisco CUCM
8 4 (0.43%) DameWare
8 4 (0.43%) Norton AntiVirus
8 4 (0.43%) Opscode Chef
9 3 (0.32%) Microsoft Data Protection Manager
10 2 (0.21%) Forefront Identity Manager
10 2 (0.21%) Microsoft Intune
10 2 (0.21%) Puppet
10 2 (0.21%) vCenter Server
11 1 (0.11%) Cisco UCCX
11 1 (0.11%) NetBackup
Vendors
1 421 (44.79%) Microsoft
2 242 (25.74%) VMware
3 100 (10.64%) Citrix
4 88 (9.36%) Cisco
5 84 (8.94%) Apple
6 53 (5.64%) Intel
7 31 (3.30%) HP
8 22 (2.34%) Veeam
9 21 (2.23%) Dell
10 18 (1.91%) Google
11 17 (1.81%) Mitel
12 15 (1.60%) Avaya
13 11 (1.17%) Oracle
13 11 (1.17%) WatchGuard
14 10 (1.06%) Kaspersky
14 10 (1.06%) SAP
15 9 (0.96%) Adobe
15 9 (0.96%) Symantec
16 8 (0.85%) Capita
16 8 (0.85%) Red Hat