IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 25 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Nov 2025
Same period 2024 Same period 2023
Rank 269 302 321
Rank change year-on-year +33 +19 +227
Permanent jobs requiring an IT Support Engineer 480 561 493
As % of all permanent jobs in the UK 0.90% 0.83% 0.96%
As % of the Job Titles category 1.00% 0.88% 1.00%
Number of salaries quoted 437 287 444
10th Percentile £25,730 £24,000 £25,000
25th Percentile £26,875 £26,750 £27,750
Median annual salary (50th Percentile) £31,000 £31,000 £32,500
Median % change year-on-year - -4.62% +4.00%
75th Percentile £38,750 £36,500 £38,750
90th Percentile £43,250 £41,600 £43,750
UK excluding London median annual salary £31,000 £30,000 £32,000
% change year-on-year +3.33% -6.25% +6.67%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 48,141 63,471 49,094
% of permanent jobs with a recognized job title 90.22% 94.44% 95.32%
Number of salaries quoted 30,347 35,539 38,193
10th Percentile £28,250 £32,000 £31,250
25th Percentile £35,750 £42,500 £42,500
Median annual salary (50th Percentile) £54,500 £57,500 £60,000
Median % change year-on-year -5.22% -4.17% -
75th Percentile £74,066 £76,250 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £52,000 £52,500
% change year-on-year -8.65% -0.95% -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 25 November 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 25 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +45 437 £31,500 - 136
UK excluding London +43 416 £31,000 +3.33% 139
Midlands -9 124 £30,000 - 23
South East +78 109 £32,500 +4.84% 32
Work from Home +100 98 £33,000 - 24
East Midlands +54 96 £30,000 +3.45% 9
North of England +17 67 £30,000 -4.76% 45
London +61 56 £38,000 +2.70% 26
South West +43 41 £32,500 +8.33% 6
East of England +21 40 £29,250 +6.36% 17
North West +48 35 £29,500 -1.67% 22
Yorkshire +8 31 £32,500 +8.33% 21
West Midlands -48 28 £36,500 +14.06% 14
Scotland +17 26 £29,000 +5.45% 12
Wales +21 8 £28,000 -13.85% 3
North East +6 1 £35,000 -1.41% 2
Northern Ireland 0 1 £31,500 +5.00% 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 November 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 323 (67.29%) Microsoft
2 322 (67.08%) Microsoft 365
2 322 (67.08%) Windows
3 265 (55.21%) Active Directory
4 201 (41.88%) Azure
5 194 (40.42%) Problem-Solving
6 177 (36.88%) Windows Server
7 136 (28.33%) DNS
8 127 (26.46%) Firewall
9 123 (25.63%) DHCP
10 117 (24.38%) Customer Service
11 111 (23.13%) Microsoft Intune
12 95 (19.79%) Entra ID
13 88 (18.33%) SharePoint
14 85 (17.71%) TCP/IP
15 81 (16.88%) ITIL
16 80 (16.67%) Windows 10
17 78 (16.25%) VMware
18 76 (15.83%) Microsoft Exchange
19 75 (15.63%) Cybersecurity
20 74 (15.42%) Hyper-V
21 61 (12.71%) VLAN
22 59 (12.29%) VPN
23 58 (12.08%) VMware Infrastructure
24 55 (11.46%) Microsoft Office
25 49 (10.21%) Degree
26 48 (10.00%) Microsoft Certification
27 47 (9.79%) PowerShell
28 45 (9.38%) Mac OS
29 44 (9.17%) Wi-Fi

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 88 (18.33%) SharePoint
2 76 (15.83%) Microsoft Exchange
3 21 (4.38%) IIS
4 2 (0.42%) Confluence
4 2 (0.42%) Exchange Server 2007
4 2 (0.42%) Exchange Server 2010
4 2 (0.42%) Exchange Server 2013
Applications
1 55 (11.46%) Microsoft Office
2 11 (2.29%) Microsoft Excel
3 5 (1.04%) Microsoft PowerPoint
4 3 (0.63%) CINEMA 4D
5 2 (0.42%) Acrobat
6 1 (0.21%) Adobe Creative Suite
Business Applications
1 7 (1.46%) Dynamics CRM
2 2 (0.42%) Dynamics NAV
3 1 (0.21%) Dynamics AX
3 1 (0.21%) Remedy ITSM
Cloud Services
1 322 (67.08%) Microsoft 365
2 201 (41.88%) Azure
3 95 (19.79%) Entra ID
4 36 (7.50%) AWS
5 28 (5.83%) OneDrive
6 25 (5.21%) SaaS
7 23 (4.79%) Google Workspace
8 17 (3.54%) Power Platform
9 16 (3.33%) GCP
10 13 (2.71%) Azure DevOps
11 11 (2.29%) Power Automate
12 8 (1.67%) IaaS
12 8 (1.67%) PaaS
13 7 (1.46%) Cloud Computing
14 5 (1.04%) Azure AI
14 5 (1.04%) iPaaS
14 5 (1.04%) Microsoft Copilot
14 5 (1.04%) Rubrik
14 5 (1.04%) Serverless
15 4 (0.83%) Dynamics 365
Communications & Networking
1 136 (28.33%) DNS
2 127 (26.46%) Firewall
3 123 (25.63%) DHCP
4 85 (17.71%) TCP/IP
5 61 (12.71%) VLAN
6 59 (12.29%) VPN
7 44 (9.17%) Wi-Fi
8 30 (6.25%) WAN
8 30 (6.25%) Wireless
9 28 (5.83%) LAN
10 26 (5.42%) VoIP
11 20 (4.17%) SAN
12 11 (2.29%) SD-WAN
13 8 (1.67%) IP Telephony
13 8 (1.67%) IPsec
14 6 (1.25%) Cisco IOS
14 6 (1.25%) Remote Desktop
15 5 (1.04%) Softphone
16 4 (0.83%) NAS
17 3 (0.63%) Unified Communications
Database & Business Intelligence
1 26 (5.42%) SQL Server
2 15 (3.13%) Power BI
3 12 (2.50%) Amazon RDS
3 12 (2.50%) SQL Server Reporting Services
4 4 (0.83%) Relational Database
5 3 (0.63%) PostgreSQL
6 2 (0.42%) Oracle Database
7 1 (0.21%) MySQL
Development Applications
1 10 (2.08%) JIRA
General
1 204 (42.50%) Social Skills
2 31 (6.46%) Manufacturing
2 31 (6.46%) Organisational Skills
3 27 (5.63%) Finance
4 25 (5.21%) Law
5 24 (5.00%) Analytical Skills
6 20 (4.17%) Telecoms
7 14 (2.92%) Inclusion and Diversity
8 13 (2.71%) Public Sector
9 12 (2.50%) Electronics
10 10 (2.08%) Legal
11 9 (1.88%) Documentation Skills
12 8 (1.67%) Marketing
13 7 (1.46%) Billing
13 7 (1.46%) Retail
14 4 (0.83%) Advertising
14 4 (0.83%) Dutch Language
14 4 (0.83%) French Language
14 4 (0.83%) Games
14 4 (0.83%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (2.92%) .NET
2 12 (2.50%) .NET Framework
2 12 (2.50%) Entity Framework
2 12 (2.50%) WinForms
3 7 (1.46%) ASP.NET
4 5 (1.04%) 802.1X
5 3 (0.63%) EDI
Miscellaneous
1 111 (23.13%) Driving Licence
2 40 (8.33%) Onboarding
3 21 (4.38%) Self-Motivation
4 20 (4.17%) CCTV
5 12 (2.50%) Clustering
6 8 (1.67%) iPhone
7 7 (1.46%) BYOD
7 7 (1.46%) FMCG
8 6 (1.25%) Analytical Mindset
8 6 (1.25%) Enterprise Software
9 5 (1.04%) Cyber Security Posture
9 5 (1.04%) Data Centre
9 5 (1.04%) Smartphone
10 4 (0.83%) Fat Client
10 4 (0.83%) iPad
10 4 (0.83%) Life Science
10 4 (0.83%) Renewable Energy
10 4 (0.83%) Thin Client
11 3 (0.63%) Security Posture
11 3 (0.63%) Solar Panel
Operating Systems
1 322 (67.08%) Windows
2 177 (36.88%) Windows Server
3 80 (16.67%) Windows 10
4 45 (9.38%) Mac OS
5 41 (8.54%) Linux
6 21 (4.38%) Apple iOS
7 18 (3.75%) Windows Server 2019
8 15 (3.13%) Windows Server 2016
9 11 (2.29%) Android
10 9 (1.88%) Windows Server 2012
11 8 (1.67%) Mac OS X
12 6 (1.25%) VMS
12 6 (1.25%) Windows 7
13 4 (0.83%) Unix
13 4 (0.83%) Windows 8
14 3 (0.63%) Debian
15 1 (0.21%) Red Hat Enterprise Linux
15 1 (0.21%) Solaris
15 1 (0.21%) Ubuntu
15 1 (0.21%) Windows Server 2008
Processes & Methodologies
1 194 (40.42%) Problem-Solving
2 117 (24.38%) Customer Service
3 81 (16.88%) ITIL
4 75 (15.63%) Cybersecurity
5 34 (7.08%) Infrastructure Engineering
6 33 (6.88%) Disaster Recovery
7 32 (6.67%) Continuous Improvement
7 32 (6.67%) Mentoring
8 30 (6.25%) Incident Management
8 30 (6.25%) ITSM
8 30 (6.25%) Project Delivery
9 25 (5.21%) Service Delivery
10 24 (5.00%) Business Intelligence
10 24 (5.00%) Process Improvement
11 23 (4.79%) Asset Management
12 22 (4.58%) Data Protection
13 21 (4.38%) Software Engineering
14 20 (4.17%) Remote Monitoring and Management
15 19 (3.96%) Collaborative Culture
15 19 (3.96%) Migration
Programming Languages
1 47 (9.79%) PowerShell
2 27 (5.63%) SQL
3 14 (2.92%) C#
4 13 (2.71%) T-SQL
5 7 (1.46%) PL/SQL
5 7 (1.46%) Python
5 7 (1.46%) VBScript
6 1 (0.21%) Bash
6 1 (0.21%) VBA
Qualifications
1 49 (10.21%) Degree
2 48 (10.00%) Microsoft Certification
3 21 (4.38%) DBS Check
3 21 (4.38%) MCP
4 19 (3.96%) A+ Certification
5 17 (3.54%) Computer Science Degree
6 14 (2.92%) CCNA
6 14 (2.92%) Cisco Certification
7 9 (1.88%) MCSA
7 9 (1.88%) MCSE
8 7 (1.46%) CCNP
9 6 (1.25%) ACMT
9 6 (1.25%) ITIL Foundation Certificate
9 6 (1.25%) Security Cleared
9 6 (1.25%) VMware Certified Professional (VCP)
10 4 (0.83%) HND
11 3 (0.63%) Azure Certification
11 3 (0.63%) ITIL Certification
12 2 (0.42%) NVQ Level 3
12 2 (0.42%) SC Cleared
Quality Assurance & Compliance
1 34 (7.08%) Cyber Essentials
2 31 (6.46%) ISO/IEC 27001
3 29 (6.04%) SLA
4 21 (4.38%) GDPR
5 6 (1.25%) Accessibility
6 4 (0.83%) Cyber Essentials PLUS
7 1 (0.21%) NIST
System Software
1 265 (55.21%) Active Directory
2 74 (15.42%) Hyper-V
3 58 (12.08%) VMware Infrastructure
4 10 (2.08%) Firmware
5 7 (1.46%) Docker
5 7 (1.46%) Virtual Desktop
6 6 (1.25%) VMware ESXi
7 4 (0.83%) Virtual Machines
7 4 (0.83%) VMware Workstation
7 4 (0.83%) vSphere
8 3 (0.63%) XenApp
9 2 (0.42%) BitLocker
9 2 (0.42%) XenDesktop
10 1 (0.21%) Virtual Servers
10 1 (0.21%) VMware Server
Systems Management
1 111 (23.13%) Microsoft Intune
2 18 (3.75%) Autotask
3 14 (2.92%) SCCM
4 11 (2.29%) Kubernetes
5 6 (1.25%) Jamf Pro
5 6 (1.25%) vCenter Server
6 5 (1.04%) Failover Clustering
7 3 (0.63%) Active Directory Federation Services
7 3 (0.63%) FortiGate
8 2 (0.42%) SmoothWall
9 1 (0.21%) Ansible
9 1 (0.21%) Microsoft Clustering
9 1 (0.21%) NetBackup
9 1 (0.21%) Podman
9 1 (0.21%) Proxmox
9 1 (0.21%) Puppet
9 1 (0.21%) WhatsUp Gold
Vendors
1 323 (67.29%) Microsoft
2 78 (16.25%) VMware
3 37 (7.71%) Google
4 35 (7.29%) Veeam
5 27 (5.63%) Apple
6 26 (5.42%) Cisco
7 18 (3.75%) Sophos
8 16 (3.33%) Datto
9 15 (3.13%) HP
10 14 (2.92%) ServiceNow
11 12 (2.50%) Sage
11 12 (2.50%) Xamarin
11 12 (2.50%) Zoho
12 11 (2.29%) Adobe
13 9 (1.88%) Aruba
13 9 (1.88%) SAP
13 9 (1.88%) WatchGuard
14 8 (1.67%) Draytek
14 8 (1.67%) Oracle
15 7 (1.46%) Mitel