IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 10 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Sep 2026
Same period 2025 Same period 2024
Rank 175 417 351
Rank change year-on-year +242 -66 +4
Permanent jobs requiring an IT Support Engineer 1,274 281 557
As % of all permanent jobs in the UK 1.13% 0.57% 0.71%
As % of the Job Titles category 1.21% 0.63% 0.75%
Number of salaries quoted 1,175 245 428
10th Percentile £27,000 £25,500 £24,000
25th Percentile £29,500 £28,000 £26,713
Median annual salary (50th Percentile) £34,000 £34,500 £32,000
Median % change year-on-year -1.45% +7.81% -1.54%
75th Percentile £38,875 £41,750 £37,000
90th Percentile £45,000 £48,250 £43,750
UK excluding London median annual salary £33,475 £32,533 £30,000
% change year-on-year +2.90% +8.44% -3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 105,685 44,574 74,714
% of permanent jobs with a recognized job title 93.54% 89.72% 95.24%
Number of salaries quoted 72,853 26,277 45,811
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £77,000 £75,000 £73,750
90th Percentile £97,500 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 10 September 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 10 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +226 1,153 £34,000 -2.86% 91
UK excluding London +204 1,121 £33,475 +2.90% 89
South East +142 302 £35,000 -12.50% 34
Work from Home +109 231 £32,500 -7.14% 30
East of England +104 215 £33,000 -5.04% 12
North of England +79 199 £31,500 -1.56% 9
South West +39 165 £35,000 +1.45% 7
Midlands +33 137 £32,500 +15.04% 19
London +26 134 £35,000 -12.50% 19
North West +81 112 £32,500 +1.56% 7
Yorkshire +3 81 £30,000 +5.26% 1
West Midlands +25 69 £32,500 -3.70% 11
East Midlands +5 68 £30,000 +13.21% 8
Scotland +49 60 £28,500 +4.59% 8
Wales - 32 £40,000 - 1
Northern Ireland -67 11 £41,000 +30.16% 1
North East -54 6 £42,500 +6.25% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 September 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 760 (59.65%) Microsoft
2 732 (57.46%) Microsoft 365
3 671 (52.67%) Windows
4 516 (40.50%) Active Directory
5 349 (27.39%) Azure
6 337 (26.45%) Windows Server
7 336 (26.37%) Entra ID
8 329 (25.82%) Problem-Solving
9 321 (25.20%) Customer Service
10 255 (20.02%) Microsoft Exchange
11 251 (19.70%) Microsoft Intune
12 241 (18.92%) SharePoint
13 229 (17.97%) DNS
14 216 (16.95%) Firewall
15 196 (15.38%) DHCP
16 185 (14.52%) Hyper-V
17 174 (13.66%) Cybersecurity
18 165 (12.95%) VMware
19 156 (12.24%) VPN
20 145 (11.38%) Wi-Fi
21 138 (10.83%) VMware Infrastructure
22 133 (10.44%) TCP/IP
23 132 (10.36%) Mac OS
24 128 (10.05%) Windows 10
25 114 (8.95%) Continuous Improvement
26 111 (8.71%) ITIL
27 109 (8.56%) Infrastructure Engineering
28 103 (8.08%) VoIP
29 100 (7.85%) Linux
30 98 (7.69%) Degree

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 255 (20.02%) Microsoft Exchange
2 241 (18.92%) SharePoint
3 22 (1.73%) IIS
4 8 (0.63%) Confluence
5 7 (0.55%) Exchange Server 2007
5 7 (0.55%) Exchange Server 2010
5 7 (0.55%) Exchange Server 2013
6 5 (0.39%) Apache
7 1 (0.078%) WordPress
Applications
1 87 (6.83%) Microsoft Office
2 14 (1.10%) Microsoft Excel
3 5 (0.39%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) MS Visio
Business Applications
1 2 (0.16%) NetSuite
1 2 (0.16%) Shopify
Cloud Services
1 732 (57.46%) Microsoft 365
2 349 (27.39%) Azure
3 336 (26.37%) Entra ID
4 71 (5.57%) OneDrive
5 47 (3.69%) Google Workspace
6 41 (3.22%) SaaS
7 37 (2.90%) AWS
8 23 (1.81%) Power Platform
9 17 (1.33%) Power Automate
10 13 (1.02%) Dynamics 365
11 12 (0.94%) Mimecast
12 9 (0.71%) Azure DevOps
13 6 (0.47%) Cloudflare
14 5 (0.39%) Microsoft Copilot
15 4 (0.31%) Cloud Computing
15 4 (0.31%) Nutanix
15 4 (0.31%) Serverless
16 3 (0.24%) PaaS
16 3 (0.24%) PowerApps
17 1 (0.078%) IaaS
Communications & Networking
1 229 (17.97%) DNS
2 216 (16.95%) Firewall
3 196 (15.38%) DHCP
4 156 (12.24%) VPN
5 145 (11.38%) Wi-Fi
6 133 (10.44%) TCP/IP
7 103 (8.08%) VoIP
8 81 (6.36%) VLAN
9 79 (6.20%) Wireless
10 76 (5.97%) LAN
11 65 (5.10%) WAN
12 24 (1.88%) Network Security
13 18 (1.41%) Internet
13 18 (1.41%) SSL
14 16 (1.26%) WLAN
15 14 (1.10%) Remote Desktop
16 12 (0.94%) SAN
17 8 (0.63%) PBX
18 7 (0.55%) NAS
18 7 (0.55%) Structured Cabling
Database & Business Intelligence
1 41 (3.22%) SQL Server
2 13 (1.02%) MySQL
3 8 (0.63%) Azure SQL Database
4 5 (0.39%) Amazon RDS
5 3 (0.24%) Power BI
Development Applications
1 38 (2.98%) JIRA
2 1 (0.078%) Carbide.c++
2 1 (0.078%) SQL Server Management Studio (SSMS)
General
1 442 (34.69%) Social Skills
2 65 (5.10%) Manufacturing
3 61 (4.79%) Analytical Skills
4 55 (4.32%) Legal
5 40 (3.14%) Organisational Skills
6 35 (2.75%) Advertising
7 32 (2.51%) Finance
8 26 (2.04%) Telecoms
9 24 (1.88%) Documentation Skills
9 24 (1.88%) Retail
10 22 (1.73%) Public Sector
11 18 (1.41%) Inclusion and Diversity
12 13 (1.02%) Games
13 12 (0.94%) Automotive
14 9 (0.71%) Aerospace
15 4 (0.31%) Aviation
15 4 (0.31%) Police
16 3 (0.24%) Back Office
16 3 (0.24%) Law
16 3 (0.24%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (0.71%) HTML
2 7 (0.55%) JSON
3 5 (0.39%) CSS
3 5 (0.39%) Web Services
4 3 (0.24%) .NET
4 3 (0.24%) ASP.NET Web Forms
4 3 (0.24%) WinForms
5 2 (0.16%) EDI
5 2 (0.16%) LDAP
5 2 (0.16%) SAML
Miscellaneous
1 207 (16.25%) Driving Licence
2 95 (7.46%) Onboarding
3 61 (4.79%) Self-Motivation
4 44 (3.45%) CCTV
5 19 (1.49%) Video Conferencing
6 17 (1.33%) FMCG
7 12 (0.94%) Hybrid Cloud
8 9 (0.71%) Replication
9 8 (0.63%) Data Centre
9 8 (0.63%) Management Information System
10 7 (0.55%) Clustering
10 7 (0.55%) Cyber Threat
10 7 (0.55%) PKI
11 6 (0.47%) Fat Client
11 6 (0.47%) Thin Client
12 5 (0.39%) Analytical Mindset
12 5 (0.39%) Educational Technology
12 5 (0.39%) iPad
12 5 (0.39%) Raspberry Pi
12 5 (0.39%) Security Posture
Operating Systems
1 671 (52.67%) Windows
2 337 (26.45%) Windows Server
3 132 (10.36%) Mac OS
4 128 (10.05%) Windows 10
5 100 (7.85%) Linux
6 40 (3.14%) Windows Server 2019
7 32 (2.51%) Apple iOS
8 29 (2.28%) Windows Server 2016
9 24 (1.88%) Android
10 19 (1.49%) Ubuntu
11 13 (1.02%) Windows Server 2012
12 5 (0.39%) Mac OS X
12 5 (0.39%) Rocky
12 5 (0.39%) Windows 7
13 4 (0.31%) Windows 8
14 3 (0.24%) Windows Server 2008
15 2 (0.16%) VMS
Processes & Methodologies
1 329 (25.82%) Problem-Solving
2 321 (25.20%) Customer Service
3 174 (13.66%) Cybersecurity
4 114 (8.95%) Continuous Improvement
5 111 (8.71%) ITIL
6 109 (8.56%) Infrastructure Engineering
7 95 (7.46%) Disaster Recovery
8 61 (4.79%) Project Delivery
9 58 (4.55%) Service Delivery
10 55 (4.32%) Remote Monitoring and Management
11 48 (3.77%) Mentoring
12 45 (3.53%) ITSM
12 45 (3.53%) User Experience
13 44 (3.45%) Service Management
14 39 (3.06%) Collaborative Working
15 36 (2.83%) Business Continuity
15 36 (2.83%) Collaborative Culture
15 36 (2.83%) Identity Management
15 36 (2.83%) Kalman Filter
16 34 (2.67%) Change Management
Programming Languages
1 70 (5.49%) PowerShell
2 44 (3.45%) SQL
3 11 (0.86%) R
4 10 (0.78%) Ruby
5 6 (0.47%) C#
6 4 (0.31%) VBScript
7 3 (0.24%) JavaScript
7 3 (0.24%) PHP
7 3 (0.24%) Python
7 3 (0.24%) VB
7 3 (0.24%) VBA
8 1 (0.078%) T-SQL
Qualifications
1 98 (7.69%) Degree
2 88 (6.91%) Microsoft Certification
3 71 (5.57%) DBS Check
4 38 (2.98%) Security Cleared
5 31 (2.43%) CCNA
5 31 (2.43%) Cisco Certification
6 26 (2.04%) SC Cleared
7 24 (1.88%) Azure Certification
8 22 (1.73%) Network+ Certification
9 13 (1.02%) CompTIA Security+
10 12 (0.94%) A+ Certification
11 10 (0.78%) Computer Science Degree
12 8 (0.63%) Microsoft Certified Professional
13 7 (0.55%) MCSA
14 6 (0.47%) HND
15 5 (0.39%) AWS Certification
15 5 (0.39%) HNC
15 5 (0.39%) ITIL Foundation Certificate
16 4 (0.31%) AWS Certified Cloud Practitioner
17 3 (0.24%) MCSE
Quality Assurance & Compliance
1 87 (6.83%) Cyber Essentials
2 42 (3.30%) SLA
3 37 (2.90%) ISO/IEC 27001
4 35 (2.75%) GDPR
5 18 (1.41%) Cyber Essentials PLUS
6 8 (0.63%) PCI DSS
7 3 (0.24%) Accessibility
7 3 (0.24%) QA
8 1 (0.078%) Data Quality
System Software
1 516 (40.50%) Active Directory
2 185 (14.52%) Hyper-V
3 138 (10.83%) VMware Infrastructure
4 22 (1.73%) Virtual Machines
5 18 (1.41%) Virtual Desktop
6 13 (1.02%) VMware ESXi
7 8 (0.63%) Docker
8 7 (0.55%) BitLocker
8 7 (0.55%) vSphere
9 5 (0.39%) Terminal Services
10 4 (0.31%) Firmware
11 2 (0.16%) Virtual Servers
12 1 (0.078%) Terminal Server
12 1 (0.078%) XenApp
Systems Management
1 251 (19.70%) Microsoft Intune
2 25 (1.96%) Jamf Pro
3 20 (1.57%) Autotask
4 17 (1.33%) Systems Management Server (SMS)
5 15 (1.18%) SCCM
6 12 (0.94%) WSUS
7 8 (0.63%) Proxmox
8 7 (0.55%) Failover Clustering
9 4 (0.31%) FortiGate
9 4 (0.31%) Iperf
9 4 (0.31%) Single Sign-On
10 1 (0.078%) Active Directory Federation Services
10 1 (0.078%) vCenter Server
Vendors
1 760 (59.65%) Microsoft
2 165 (12.95%) VMware
3 69 (5.42%) Cisco
4 58 (4.55%) Veeam
5 51 (4.00%) SonicWALL
6 48 (3.77%) Apple
6 48 (3.77%) Google
7 35 (2.75%) Meraki
8 34 (2.67%) HP
9 32 (2.51%) Ubiquiti
10 28 (2.20%) Datto
11 19 (1.49%) Dell
12 18 (1.41%) Fortinet
13 16 (1.26%) Aruba
14 15 (1.18%) ServiceNow
15 13 (1.02%) Draytek
16 11 (0.86%) CrowdStrike
16 11 (0.86%) Palo Alto
17 10 (0.78%) Sophos
18 8 (0.63%) CheckPoint