IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 5 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 Dec 2023
Same period 2022 Same period 2021
Rank 333 528 536
Rank change year-on-year +195 +8 -63
Permanent jobs requiring an IT Support Engineer 496 696 710
As % of all permanent jobs advertised in the UK 0.93% 0.56% 0.56%
As % of the Job Titles category 0.97% 0.59% 0.59%
Number of salaries quoted 450 636 663
10th Percentile £25,000 £23,750 £21,250
25th Percentile £27,500 £26,250 £25,000
Median annual salary (50th Percentile) £32,500 £31,050 £29,000
Median % change year-on-year +4.67% +7.07% +1.75%
75th Percentile £38,750 £37,500 £34,250
90th Percentile £43,750 £43,750 £40,000
UK excluding London median annual salary £31,500 £30,000 £27,500
% change year-on-year +5.00% +9.09% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,985 118,425 121,174
% of permanent jobs with a recognized job title 95.43% 95.37% 95.14%
Number of salaries quoted 37,346 74,222 83,417
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 5 December 2023.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 5 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +186 474 £32,500 +4.50% 267
UK excluding London +132 367 £31,500 +5.00% 237
Work from Home +169 140 £33,500 +4.69% 64
London +171 128 £35,000 - 37
South East +85 104 £31,500 +5.00% 74
South West +85 86 £32,500 +7.18% 28
North of England +132 72 £31,000 +7.83% 53
Midlands +133 55 £30,000 +9.09% 44
West Midlands +135 40 £30,000 +16.73% 23
North West +115 35 £32,000 +6.67% 26
Yorkshire +98 34 £30,000 +15.38% 20
East of England +114 31 £31,250 -6.02% 36
Scotland +51 17 £28,000 -6.67% 5
East Midlands +35 14 £32,000 - 21
North East +43 3 £32,500 +27.45% 10
Wales +14 3 £36,250 +30.63% 4
Northern Ireland +36 1 £37,500 - 1

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 5 December 2023, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 377 (76.01%) Windows
2 313 (63.10%) Microsoft 365
3 279 (56.25%) Microsoft
4 276 (55.65%) Active Directory
5 202 (40.73%) Social Skills
6 199 (40.12%) Azure
7 167 (33.67%) Customer Service
8 149 (30.04%) Windows Server
9 125 (25.20%) Problem-Solving
10 120 (24.19%) Windows 10
11 97 (19.56%) VMware
11 97 (19.56%) SharePoint
11 97 (19.56%) Firewall
12 90 (18.15%) DNS
13 85 (17.14%) Driving Licence
14 83 (16.73%) Hyper-V
15 76 (15.32%) Microsoft Office
15 76 (15.32%) Microsoft Intune
16 68 (13.71%) ITIL
17 65 (13.10%) DHCP
18 59 (11.90%) Android
19 58 (11.69%) VMware Infrastructure
20 55 (11.09%) Cisco
21 50 (10.08%) Finance
22 48 (9.68%) Entra ID
23 47 (9.48%) VPN
24 46 (9.27%) SLA
24 46 (9.27%) DBS Check
25 43 (8.67%) Windows Server 2016
25 43 (8.67%) PowerShell

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (19.56%) SharePoint
2 32 (6.45%) MS Exchange
3 3 (0.60%) WordPress
4 2 (0.40%) CMS
4 2 (0.40%) Exchange Server 2010
5 1 (0.20%) Confluence
5 1 (0.20%) Exchange Server 2000
5 1 (0.20%) Exchange Server 2013
5 1 (0.20%) IIS
Applications
1 76 (15.32%) Microsoft Office
2 7 (1.41%) Microsoft Excel
3 5 (1.01%) Microsoft PowerPoint
4 2 (0.40%) MS Visio
4 2 (0.40%) Spreadsheet
5 1 (0.20%) AutoCAD
5 1 (0.20%) Trello
Business Applications
1 4 (0.81%) Remedy ITSM
2 3 (0.60%) Carpe Diem
3 2 (0.40%) Sage 50
4 1 (0.20%) Elite 3E
4 1 (0.20%) SAP ERP
Cloud Services
1 313 (63.10%) Microsoft 365
2 199 (40.12%) Azure
3 48 (9.68%) Entra ID
4 36 (7.26%) AWS
5 25 (5.04%) OneDrive
6 13 (2.62%) Serverless
7 10 (2.02%) WhatsApp
8 8 (1.61%) Google Workspace
9 5 (1.01%) Dynamics 365
10 3 (0.60%) Azure DevOps
10 3 (0.60%) Cloud Computing
10 3 (0.60%) Google Drive
10 3 (0.60%) Rubrik
11 2 (0.40%) GCP
11 2 (0.40%) IaaS
11 2 (0.40%) Power Automate
11 2 (0.40%) Power Platform
11 2 (0.40%) PowerApps
12 1 (0.20%) Nutanix
12 1 (0.20%) Slack
Communications & Networking
1 97 (19.56%) Firewall
2 90 (18.15%) DNS
3 65 (13.10%) DHCP
4 47 (9.48%) VPN
5 43 (8.67%) VLAN
6 40 (8.06%) Wi-Fi
7 39 (7.86%) Wireless
8 38 (7.66%) LAN
8 38 (7.66%) WAN
9 37 (7.46%) TCP/IP
10 23 (4.64%) VoIP
11 21 (4.23%) Remote Desktop
12 16 (3.23%) SAN
13 9 (1.81%) Internet
13 9 (1.81%) Network Security
14 6 (1.21%) NAS
14 6 (1.21%) PBX
15 4 (0.81%) IPv4
15 4 (0.81%) Unified Communications
15 4 (0.81%) Wireshark
Database & Business Intelligence
1 15 (3.02%) Amazon RDS
2 13 (2.62%) SQL Server
3 3 (0.60%) SAP HANA
4 2 (0.40%) MongoDB
4 2 (0.40%) Relational Database
5 1 (0.20%) MySQL
5 1 (0.20%) Power BI
Development Applications
1 6 (1.21%) JIRA
2 1 (0.20%) Git
General
1 202 (40.73%) Social Skills
2 50 (10.08%) Finance
3 35 (7.06%) Retail
4 24 (4.84%) Law
4 24 (4.84%) Legal
5 23 (4.64%) Telecoms
6 18 (3.63%) Manufacturing
7 17 (3.43%) Public Sector
8 16 (3.23%) Organisational Skills
9 13 (2.62%) Analytical Skills
10 12 (2.42%) Inclusion and Diversity
11 10 (2.02%) Banking
11 10 (2.02%) Documentation Skills
11 10 (2.02%) Marketing
12 5 (1.01%) Pharmaceutical
13 4 (0.81%) Back Office
13 4 (0.81%) Billing
14 3 (0.60%) Advertising
14 3 (0.60%) Electronics
14 3 (0.60%) Financial Institution
Libraries, Frameworks & Software Standards
1 4 (0.81%) ServiceStack
2 1 (0.20%) .NET
2 1 (0.20%) ADSI
2 1 (0.20%) Akka
2 1 (0.20%) HTML
Miscellaneous
1 85 (17.14%) Driving Licence
2 20 (4.03%) Self-Motivation
3 15 (3.02%) Life Science
4 13 (2.62%) Public Cloud
4 13 (2.62%) Video Conferencing
5 9 (1.81%) Clustering
6 8 (1.61%) Onboarding
7 6 (1.21%) iPad
7 6 (1.21%) iPhone
7 6 (1.21%) NHS
7 6 (1.21%) Smartphone
8 5 (1.01%) Client/Server
8 5 (1.01%) Management Information System
9 4 (0.81%) CCTV
9 4 (0.81%) EPoS
10 3 (0.60%) Device Driver
10 3 (0.60%) Enterprise Storage
10 3 (0.60%) IVR
10 3 (0.60%) Reinsurance
10 3 (0.60%) Replication
Operating Systems
1 377 (76.01%) Windows
2 149 (30.04%) Windows Server
3 120 (24.19%) Windows 10
4 59 (11.90%) Android
5 43 (8.67%) Windows Server 2016
6 42 (8.47%) Windows Server 2012
6 42 (8.47%) Windows Server 2019
7 40 (8.06%) Mac OS
8 30 (6.05%) Apple iOS
9 28 (5.65%) Linux
10 25 (5.04%) Windows 7
11 4 (0.81%) Windows 8
12 2 (0.40%) Mac OS X
12 2 (0.40%) Unix
12 2 (0.40%) VMS
Processes & Methodologies
1 167 (33.67%) Customer Service
2 125 (25.20%) Problem-Solving
3 68 (13.71%) ITIL
4 32 (6.45%) Service Delivery
5 31 (6.25%) Cybersecurity
5 31 (6.25%) Disaster Recovery
6 24 (4.84%) Asset Management
6 24 (4.84%) ITSM
7 22 (4.44%) Incident Management
8 20 (4.03%) Statistical Analysis
9 19 (3.83%) Time Management
10 18 (3.63%) Remote Monitoring and Management
11 16 (3.23%) Change Management
12 15 (3.02%) Migration
13 14 (2.82%) Biotechnology
13 14 (2.82%) Infrastructure Engineering
13 14 (2.82%) Mobile Device Management
13 14 (2.82%) Project Delivery
13 14 (2.82%) Service Management
14 12 (2.42%) ERP
Programming Languages
1 43 (8.67%) PowerShell
2 40 (8.06%) SQL
3 8 (1.61%) Bash
3 8 (1.61%) Python
4 2 (0.40%) C#
4 2 (0.40%) C++
5 1 (0.20%) Java
Qualifications
1 46 (9.27%) DBS Check
2 35 (7.06%) Degree
3 34 (6.85%) Microsoft Certification
4 27 (5.44%) BPSS Clearance
5 16 (3.23%) Security Cleared
6 13 (2.62%) Azure Certification
7 11 (2.22%) Cisco Certification
8 10 (2.02%) CCNA
9 9 (1.81%) ITIL Certification
10 7 (1.41%) HNC
10 7 (1.41%) SC Cleared
11 6 (1.21%) A+ Certification
11 6 (1.21%) HND
11 6 (1.21%) MCP
11 6 (1.21%) MCSE
12 4 (0.81%) Computer Science Degree
12 4 (0.81%) MCSA
13 2 (0.40%) DV Cleared
13 2 (0.40%) Network+ Certification
14 1 (0.20%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 46 (9.27%) SLA
2 17 (3.43%) Cyber Essentials
3 7 (1.41%) ISO/IEC 27001
3 7 (1.41%) NCSC
4 2 (0.40%) Cyber Essentials PLUS
5 1 (0.20%) GDPR
System Software
1 276 (55.65%) Active Directory
2 83 (16.73%) Hyper-V
3 58 (11.69%) VMware Infrastructure
4 8 (1.61%) VMware ESXi
5 7 (1.41%) Virtual Machines
6 6 (1.21%) Firmware
7 4 (0.81%) Terminal Services
8 2 (0.40%) BitLocker
9 1 (0.20%) Virtual Desktop
9 1 (0.20%) VMware Workstation
9 1 (0.20%) vSphere
9 1 (0.20%) XenApp
Systems Management
1 76 (15.32%) Microsoft Intune
2 20 (4.03%) SCCM
3 6 (1.21%) Failover Clustering
3 6 (1.21%) FortiGate
3 6 (1.21%) Jamf Pro
3 6 (1.21%) SCOM
4 5 (1.01%) Microsoft Data Protection Manager
5 4 (0.81%) ServiceCenter
6 3 (0.60%) Microsoft Clustering
7 2 (0.40%) Active Directory Federation Services
7 2 (0.40%) SCVMM
7 2 (0.40%) vCenter Server
8 1 (0.20%) Autotask
8 1 (0.20%) Malwarebytes
8 1 (0.20%) Single Sign-On
8 1 (0.20%) WSUS
Vendors
1 279 (56.25%) Microsoft
2 97 (19.56%) VMware
3 55 (11.09%) Cisco
4 32 (6.45%) Apple
5 30 (6.05%) Veeam
6 29 (5.85%) HP
7 27 (5.44%) Citrix
8 15 (3.02%) Dell
8 15 (3.02%) Google
9 13 (2.62%) ServiceNow
10 11 (2.22%) Datto
10 11 (2.22%) Ubiquiti
11 10 (2.02%) Sophos
12 9 (1.81%) ConnectWise
12 9 (1.81%) Draytek
12 9 (1.81%) Fortinet
13 8 (1.61%) Meraki
14 7 (1.41%) ESET
14 7 (1.41%) SAP
15 6 (1.21%) Adobe