IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 11 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Apr 2026
Same period 2025 Same period 2024
Rank 141 260 246
Rank change year-on-year +119 -14 +143
Permanent jobs requiring an IT Support Engineer 1,222 476 1,135
As % of all permanent jobs in the UK 1.46% 1.16% 1.23%
As % of the Job Titles category 1.58% 1.30% 1.30%
Number of salaries quoted 1,077 263 1,048
10th Percentile £26,000 £24,600 £23,000
25th Percentile £28,000 £26,000 £25,719
Median annual salary (50th Percentile) £32,500 £30,500 £30,000
Median % change year-on-year +6.56% +1.67% -6.25%
75th Percentile £38,125 £36,500 £36,000
90th Percentile £43,750 £42,500 £43,000
UK excluding London median annual salary £31,500 £30,000 £29,500
% change year-on-year +5.00% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 77,261 36,752 87,362
% of permanent jobs with a recognized job title 92.44% 89.59% 94.53%
Number of salaries quoted 49,774 23,301 65,437
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.00%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 11 April 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 11 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +104 1,116 £32,500 +6.56% 116
UK excluding London +83 1,055 £31,500 +5.00% 120
South East +80 296 £32,500 -2.99% 38
North of England +81 248 £30,000 - 19
Work from Home +99 208 £34,000 +6.25% 17
Midlands -29 191 £32,000 +16.36% 18
East of England +46 147 £30,000 +23.71% 15
London +56 139 £36,750 +5.00% 10
North West +68 129 £30,000 - 13
Yorkshire +20 110 £31,500 +7.69% 6
East Midlands -13 103 £30,000 +6.19% 10
South West +25 95 £32,500 - 21
West Midlands -40 88 £32,500 +21.50% 8
Scotland +18 50 £30,000 +9.09% 5
Wales - 28 £40,000 - 5
North East -23 9 £30,000 -16.67% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 April 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 588 (48.12%) Microsoft 365
2 582 (47.63%) Microsoft
3 575 (47.05%) Windows
4 450 (36.82%) Active Directory
5 351 (28.72%) Problem-Solving
6 320 (26.19%) Azure
7 297 (24.30%) Windows Server
8 253 (20.70%) Customer Service
9 209 (17.10%) Firewall
10 203 (16.61%) Entra ID
11 168 (13.75%) Microsoft Intune
12 167 (13.67%) Windows 10
13 164 (13.42%) DNS
14 148 (12.11%) DHCP
15 144 (11.78%) ITIL
16 139 (11.37%) Microsoft Exchange
17 136 (11.13%) SharePoint
18 124 (10.15%) Microsoft Office
19 120 (9.82%) VPN
20 114 (9.33%) VMware
21 108 (8.84%) Hyper-V
21 108 (8.84%) LAN
22 104 (8.51%) Cybersecurity
23 102 (8.35%) WAN
24 93 (7.61%) Wi-Fi
25 89 (7.28%) Mentoring
26 86 (7.04%) Google
27 85 (6.96%) TCP/IP
28 84 (6.87%) VMware Infrastructure
29 83 (6.79%) Mac OS

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 139 (11.37%) Microsoft Exchange
2 136 (11.13%) SharePoint
3 19 (1.55%) Confluence
4 14 (1.15%) Exchange Server 2007
4 14 (1.15%) Exchange Server 2010
4 14 (1.15%) Exchange Server 2013
5 8 (0.65%) IIS
6 1 (0.082%) WordPress
Applications
1 124 (10.15%) Microsoft Office
2 25 (2.05%) Microsoft Excel
3 7 (0.57%) Microsoft PowerPoint
4 2 (0.16%) AutoCAD
5 1 (0.082%) Acrobat
5 1 (0.082%) Photoshop
Business Applications
1 7 (0.57%) Dynamics NAV
2 6 (0.49%) NetSuite
3 5 (0.41%) Dynamics CRM
4 1 (0.082%) Shopify
Cloud Services
1 588 (48.12%) Microsoft 365
2 320 (26.19%) Azure
3 203 (16.61%) Entra ID
4 74 (6.06%) Google Workspace
5 55 (4.50%) AWS
6 49 (4.01%) OneDrive
7 38 (3.11%) SaaS
8 17 (1.39%) Power Platform
9 14 (1.15%) Power Automate
10 12 (0.98%) GCP
11 11 (0.90%) Azure DevOps
12 8 (0.65%) Azure Sentinel
12 8 (0.65%) Mimecast
13 5 (0.41%) Intacct
13 5 (0.41%) Microsoft Copilot
13 5 (0.41%) PaaS
14 4 (0.33%) IaaS
14 4 (0.33%) PowerApps
15 3 (0.25%) Amazon CloudWatch
15 3 (0.25%) Datadog
Communications & Networking
1 209 (17.10%) Firewall
2 164 (13.42%) DNS
3 148 (12.11%) DHCP
4 120 (9.82%) VPN
5 108 (8.84%) LAN
6 102 (8.35%) WAN
7 93 (7.61%) Wi-Fi
8 85 (6.96%) TCP/IP
9 62 (5.07%) VoIP
10 51 (4.17%) VLAN
11 33 (2.70%) Wireless
12 15 (1.23%) SD-WAN
13 11 (0.90%) Network Security
14 10 (0.82%) Remote Desktop
15 9 (0.74%) IP Telephony
16 8 (0.65%) WLAN
17 7 (0.57%) TETRA
18 5 (0.41%) NAS
18 5 (0.41%) SAN
19 4 (0.33%) Asterisk PBX
Database & Business Intelligence
1 24 (1.96%) SQL Server
2 17 (1.39%) Power BI
3 6 (0.49%) Amazon RDS
3 6 (0.49%) SQL Server Reporting Services
4 5 (0.41%) MySQL
5 3 (0.25%) Relational Database
6 2 (0.16%) PostgreSQL
Development Applications
1 39 (3.19%) JIRA
2 4 (0.33%) GitLab
General
1 340 (27.82%) Social Skills
2 82 (6.71%) Organisational Skills
3 55 (4.50%) Manufacturing
4 50 (4.09%) Finance
5 43 (3.52%) Analytical Skills
6 40 (3.27%) Law
7 39 (3.19%) Multimedia
8 33 (2.70%) Telecoms
9 32 (2.62%) Retail
10 29 (2.37%) Legal
11 21 (1.72%) Public Sector
12 19 (1.55%) Inclusion and Diversity
13 13 (1.06%) Advertising
14 11 (0.90%) Electronics
15 8 (0.65%) Games
16 7 (0.57%) Documentation Skills
17 6 (0.49%) Automotive
17 6 (0.49%) Fire and Rescue
17 6 (0.49%) Marketing
17 6 (0.49%) Police
Libraries, Frameworks & Software Standards
1 6 (0.49%) .NET
1 6 (0.49%) .NET Framework
1 6 (0.49%) Entity Framework
1 6 (0.49%) WinForms
2 4 (0.33%) ASP.NET
2 4 (0.33%) OpenTelemetry
3 2 (0.16%) CSS
3 2 (0.16%) HTML
4 1 (0.082%) JSON
4 1 (0.082%) Software Packaging
4 1 (0.082%) Web Services
Miscellaneous
1 199 (16.28%) Driving Licence
2 58 (4.75%) Onboarding
3 47 (3.85%) Self-Motivation
4 30 (2.45%) CCTV
5 19 (1.55%) FMCG
6 14 (1.15%) Analytical Mindset
7 10 (0.82%) iPhone
7 10 (0.82%) Management Information System
8 8 (0.65%) Fat Client
8 8 (0.65%) Security Posture
8 8 (0.65%) Thin Client
9 5 (0.41%) Mobile App
9 5 (0.41%) Reinsurance
9 5 (0.41%) Robotics
9 5 (0.41%) Smartphone
9 5 (0.41%) Social Media
10 4 (0.33%) iPad
10 4 (0.33%) Life Science
10 4 (0.33%) NHS
10 4 (0.33%) Raspberry Pi
Operating Systems
1 575 (47.05%) Windows
2 297 (24.30%) Windows Server
3 167 (13.67%) Windows 10
4 83 (6.79%) Mac OS
5 55 (4.50%) Linux
6 53 (4.34%) Windows Server 2016
7 52 (4.26%) Windows Server 2019
8 32 (2.62%) Apple iOS
8 32 (2.62%) Windows Server 2012
9 27 (2.21%) Android
10 16 (1.31%) Mac OS X
11 15 (1.23%) Windows 7
12 10 (0.82%) Windows 8
13 9 (0.74%) Windows Server 2008
14 6 (0.49%) Ubuntu
15 2 (0.16%) Debian
16 1 (0.082%) Red Hat Enterprise Linux
16 1 (0.082%) Solaris
16 1 (0.082%) Unix
16 1 (0.082%) VMS
Processes & Methodologies
1 351 (28.72%) Problem-Solving
2 253 (20.70%) Customer Service
3 144 (11.78%) ITIL
4 104 (8.51%) Cybersecurity
5 89 (7.28%) Mentoring
6 70 (5.73%) ITSM
7 59 (4.83%) Service Delivery
8 50 (4.09%) Continuous Improvement
8 50 (4.09%) Remote Monitoring and Management
9 49 (4.01%) Infrastructure Engineering
10 45 (3.68%) Process Improvement
11 44 (3.60%) Asset Management
12 43 (3.52%) Disaster Recovery
13 37 (3.03%) Root Cause Analysis
13 37 (3.03%) Service Management
14 34 (2.78%) Incident Management
15 33 (2.70%) Time Management
16 30 (2.45%) Project Delivery
17 29 (2.37%) Business Continuity
18 28 (2.29%) Computer Science
Programming Languages
1 65 (5.32%) PowerShell
2 47 (3.85%) SQL
3 8 (0.65%) Python
4 7 (0.57%) C#
5 6 (0.49%) T-SQL
6 5 (0.41%) VB
7 4 (0.33%) PL/SQL
7 4 (0.33%) R
7 4 (0.33%) VBScript
8 2 (0.16%) Google Apps Script
8 2 (0.16%) PHP
9 1 (0.082%) Bash
9 1 (0.082%) JavaScript
9 1 (0.082%) VBA
Qualifications
1 68 (5.56%) Microsoft Certification
2 66 (5.40%) Degree
3 56 (4.58%) Security Cleared
4 51 (4.17%) DBS Check
5 33 (2.70%) A+ Certification
6 29 (2.37%) SC Cleared
7 23 (1.88%) CCNA
7 23 (1.88%) Cisco Certification
8 17 (1.39%) Network+ Certification
9 13 (1.06%) Computer Science Degree
9 13 (1.06%) DV Cleared
10 12 (0.98%) Microsoft Certified Professional
11 9 (0.74%) CompTIA Security+
12 8 (0.65%) Azure Certification
13 7 (0.57%) MCSA
13 7 (0.57%) MCSE
14 6 (0.49%) BPSS Clearance
14 6 (0.49%) MCITP
15 5 (0.41%) CCNP
15 5 (0.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 83 (6.79%) SLA
2 46 (3.76%) Cyber Essentials
3 34 (2.78%) ISO/IEC 27001
4 12 (0.98%) Cyber Essentials PLUS
5 10 (0.82%) GDPR
6 5 (0.41%) NIST
6 5 (0.41%) QA
7 4 (0.33%) Accessibility
8 1 (0.082%) ISO 22301
8 1 (0.082%) PCI DSS
System Software
1 450 (36.82%) Active Directory
2 108 (8.84%) Hyper-V
3 84 (6.87%) VMware Infrastructure
4 21 (1.72%) Virtual Desktop
5 13 (1.06%) VMware Workstation
6 11 (0.90%) vSphere
7 8 (0.65%) Virtual Machines
7 8 (0.65%) VMware ESXi
8 6 (0.49%) Docker
9 4 (0.33%) Terminal Services
9 4 (0.33%) VMware NSX
10 3 (0.25%) BitLocker
10 3 (0.25%) Firmware
11 2 (0.16%) XenApp
12 1 (0.082%) XenDesktop
Systems Management
1 168 (13.75%) Microsoft Intune
2 25 (2.05%) SCCM
3 22 (1.80%) Active Directory Federation Services
4 19 (1.55%) Autotask
5 13 (1.06%) Jamf Pro
6 12 (0.98%) WSUS
7 6 (0.49%) Proxmox
7 6 (0.49%) Systems Management Server (SMS)
8 5 (0.41%) Ansible
9 4 (0.33%) FortiGate
10 3 (0.25%) Single Sign-On
11 2 (0.16%) SmoothWall
12 1 (0.082%) Podman
Vendors
1 582 (47.63%) Microsoft
2 114 (9.33%) VMware
3 86 (7.04%) Google
4 45 (3.68%) Apple
5 44 (3.60%) Fortinet
6 39 (3.19%) Fujitsu
6 39 (3.19%) Virgin Media
7 26 (2.13%) Cisco
8 25 (2.05%) Veeam
9 22 (1.80%) Meraki
10 19 (1.55%) HP
11 16 (1.31%) Dell
12 14 (1.15%) ServiceNow
13 13 (1.06%) Sage
14 12 (0.98%) Citrix
14 12 (0.98%) Sophos
15 11 (0.90%) Datto
15 11 (0.90%) Ubiquiti
16 10 (0.82%) ConnectWise
16 10 (0.82%) ESET