IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 6 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Dec 2025
Same period 2024 Same period 2023
Rank 247 316 322
Rank change year-on-year +69 +6 +208
Permanent jobs requiring an IT Support Engineer 527 539 496
As % of all permanent jobs in the UK 0.94% 0.86% 0.99%
As % of the Job Titles category 1.05% 0.91% 1.04%
Number of salaries quoted 478 268 450
10th Percentile £25,750 £24,000 £25,000
25th Percentile £27,063 £26,250 £27,500
Median annual salary (50th Percentile) £31,000 £31,000 £32,500
Median % change year-on-year - -4.62% +4.67%
75th Percentile £38,750 £36,500 £38,750
90th Percentile £43,250 £42,500 £43,750
UK excluding London median annual salary £31,000 £30,000 £31,500
% change year-on-year +3.33% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,261 59,063 47,897
% of permanent jobs with a recognized job title 90.04% 94.04% 95.23%
Number of salaries quoted 31,429 32,705 37,339
10th Percentile £28,250 £32,500 £31,250
25th Percentile £36,250 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £57,965 £60,000
Median % change year-on-year -5.11% -3.39% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £52,500 £52,500
% change year-on-year -9.52% - -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 6 December 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 6 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +63 482 £31,500 - 154
UK excluding London +57 457 £31,000 +3.33% 162
Midlands -17 134 £30,000 - 21
South East +71 115 £32,500 +4.84% 35
Work from Home +91 104 £33,000 +0.76% 38
East Midlands +42 99 £30,000 +1.69% 6
North of England +42 78 £30,000 -6.98% 56
London +69 62 £38,000 +1.33% 20
East of England +35 51 £28,500 +3.64% 21
South West +37 42 £32,750 +7.38% 14
North West +55 40 £30,000 -6.25% 27
Yorkshire +1 37 £32,500 +8.33% 27
West Midlands -59 35 £35,000 +9.38% 15
Scotland +15 28 £29,000 +5.45% 15
Wales +14 8 £28,000 -13.85% 3
North East +2 1 £35,000 -2.10% 6
Northern Ireland -6 1 £31,500 +5.00% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 December 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 343 (65.09%) Microsoft
2 339 (64.33%) Microsoft 365
3 337 (63.95%) Windows
4 272 (51.61%) Active Directory
5 213 (40.42%) Problem-Solving
6 209 (39.66%) Azure
7 189 (35.86%) Windows Server
8 141 (26.76%) DNS
9 130 (24.67%) Firewall
10 129 (24.48%) DHCP
11 125 (23.72%) Customer Service
12 112 (21.25%) Microsoft Intune
13 97 (18.41%) Entra ID
13 97 (18.41%) SharePoint
14 86 (16.32%) ITIL
14 86 (16.32%) TCP/IP
15 83 (15.75%) Windows 10
16 78 (14.80%) Microsoft Exchange
17 77 (14.61%) Cybersecurity
18 71 (13.47%) Hyper-V
18 71 (13.47%) VMware
19 67 (12.71%) VPN
20 64 (12.14%) VLAN
21 59 (11.20%) Microsoft Office
22 50 (9.49%) Microsoft Certification
22 50 (9.49%) VMware Infrastructure
23 47 (8.92%) Wi-Fi
24 46 (8.73%) Degree
25 45 (8.54%) Mac OS
26 44 (8.35%) PowerShell

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 97 (18.41%) SharePoint
2 78 (14.80%) Microsoft Exchange
3 21 (3.98%) IIS
4 3 (0.57%) Confluence
5 2 (0.38%) Exchange Server 2007
5 2 (0.38%) Exchange Server 2010
5 2 (0.38%) Exchange Server 2013
Applications
1 59 (11.20%) Microsoft Office
2 11 (2.09%) Microsoft Excel
3 5 (0.95%) Microsoft PowerPoint
4 3 (0.57%) CINEMA 4D
5 2 (0.38%) Acrobat
6 1 (0.19%) Adobe Creative Suite
6 1 (0.19%) AutoCAD
Business Applications
1 9 (1.71%) Dynamics CRM
2 2 (0.38%) Dynamics NAV
3 1 (0.19%) Dynamics AX
3 1 (0.19%) Remedy ITSM
Cloud Services
1 339 (64.33%) Microsoft 365
2 209 (39.66%) Azure
3 97 (18.41%) Entra ID
4 37 (7.02%) AWS
5 30 (5.69%) OneDrive
6 25 (4.74%) Google Workspace
6 25 (4.74%) SaaS
7 18 (3.42%) Power Platform
8 16 (3.04%) GCP
9 13 (2.47%) Azure DevOps
10 12 (2.28%) Power Automate
11 8 (1.52%) IaaS
11 8 (1.52%) PaaS
12 5 (0.95%) Azure AI
12 5 (0.95%) Cloud Computing
12 5 (0.95%) iPaaS
12 5 (0.95%) Microsoft Copilot
12 5 (0.95%) Rubrik
12 5 (0.95%) Serverless
13 4 (0.76%) PowerApps
Communications & Networking
1 141 (26.76%) DNS
2 130 (24.67%) Firewall
3 129 (24.48%) DHCP
4 86 (16.32%) TCP/IP
5 67 (12.71%) VPN
6 64 (12.14%) VLAN
7 47 (8.92%) Wi-Fi
8 34 (6.45%) WAN
9 33 (6.26%) LAN
10 31 (5.88%) Wireless
11 27 (5.12%) VoIP
12 16 (3.04%) SAN
13 11 (2.09%) SD-WAN
14 8 (1.52%) IPsec
15 7 (1.33%) IP Telephony
15 7 (1.33%) Remote Desktop
16 6 (1.14%) Cisco IOS
17 5 (0.95%) Softphone
17 5 (0.95%) WLAN
18 3 (0.57%) Internet
Database & Business Intelligence
1 25 (4.74%) SQL Server
2 16 (3.04%) Power BI
3 12 (2.28%) Amazon RDS
3 12 (2.28%) SQL Server Reporting Services
4 4 (0.76%) Relational Database
5 3 (0.57%) PostgreSQL
6 2 (0.38%) Oracle Database
7 1 (0.19%) MySQL
Development Applications
1 13 (2.47%) JIRA
General
1 214 (40.61%) Social Skills
2 36 (6.83%) Manufacturing
3 33 (6.26%) Finance
3 33 (6.26%) Organisational Skills
4 28 (5.31%) Law
5 25 (4.74%) Analytical Skills
6 20 (3.80%) Telecoms
7 15 (2.85%) Inclusion and Diversity
8 14 (2.66%) Public Sector
9 13 (2.47%) Electronics
9 13 (2.47%) Legal
10 9 (1.71%) Documentation Skills
10 9 (1.71%) Retail
11 8 (1.52%) Marketing
12 6 (1.14%) Advertising
12 6 (1.14%) Billing
13 5 (0.95%) Games
14 4 (0.76%) Dutch Language
14 4 (0.76%) French Language
14 4 (0.76%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (2.66%) .NET
2 12 (2.28%) .NET Framework
2 12 (2.28%) Entity Framework
2 12 (2.28%) WinForms
3 7 (1.33%) ASP.NET
4 5 (0.95%) 802.1X
5 3 (0.57%) EDI
Miscellaneous
1 112 (21.25%) Driving Licence
2 45 (8.54%) Onboarding
3 22 (4.17%) Self-Motivation
4 20 (3.80%) CCTV
5 12 (2.28%) Clustering
6 9 (1.71%) FMCG
7 8 (1.52%) iPhone
8 7 (1.33%) Analytical Mindset
8 7 (1.33%) BYOD
9 6 (1.14%) Enterprise Software
10 5 (0.95%) Cyber Security Posture
10 5 (0.95%) Data Centre
10 5 (0.95%) Fat Client
10 5 (0.95%) Smartphone
10 5 (0.95%) Thin Client
11 4 (0.76%) iPad
11 4 (0.76%) Life Science
11 4 (0.76%) Renewable Energy
11 4 (0.76%) Solar Panel
12 3 (0.57%) Security Posture
Operating Systems
1 337 (63.95%) Windows
2 189 (35.86%) Windows Server
3 83 (15.75%) Windows 10
4 45 (8.54%) Mac OS
5 39 (7.40%) Linux
6 24 (4.55%) Windows Server 2019
7 20 (3.80%) Apple iOS
8 19 (3.61%) Windows Server 2016
9 12 (2.28%) Android
10 10 (1.90%) Windows Server 2012
11 8 (1.52%) Mac OS X
12 6 (1.14%) VMS
12 6 (1.14%) Windows 7
13 4 (0.76%) Windows 8
14 3 (0.57%) Debian
15 2 (0.38%) Unix
16 1 (0.19%) Red Hat Enterprise Linux
16 1 (0.19%) Solaris
16 1 (0.19%) Ubuntu
16 1 (0.19%) Windows Server 2008
Processes & Methodologies
1 213 (40.42%) Problem-Solving
2 125 (23.72%) Customer Service
3 86 (16.32%) ITIL
4 77 (14.61%) Cybersecurity
5 35 (6.64%) Mentoring
6 32 (6.07%) Disaster Recovery
7 31 (5.88%) Continuous Improvement
7 31 (5.88%) Infrastructure Engineering
7 31 (5.88%) ITSM
8 30 (5.69%) Incident Management
8 30 (5.69%) Project Delivery
9 26 (4.93%) Asset Management
9 26 (4.93%) Remote Monitoring and Management
10 25 (4.74%) Business Intelligence
10 25 (4.74%) Process Improvement
10 25 (4.74%) Service Delivery
11 22 (4.17%) Data Protection
12 21 (3.98%) Software Engineering
13 19 (3.61%) Collaborative Culture
14 18 (3.42%) Computer Science
Programming Languages
1 44 (8.35%) PowerShell
2 28 (5.31%) SQL
3 14 (2.66%) C#
4 13 (2.47%) T-SQL
5 7 (1.33%) PL/SQL
5 7 (1.33%) Python
5 7 (1.33%) VBScript
6 1 (0.19%) Bash
6 1 (0.19%) VBA
Qualifications
1 50 (9.49%) Microsoft Certification
2 46 (8.73%) Degree
3 23 (4.36%) DBS Check
4 21 (3.98%) MCP
5 19 (3.61%) A+ Certification
6 17 (3.23%) Computer Science Degree
7 14 (2.66%) CCNA
7 14 (2.66%) Cisco Certification
8 10 (1.90%) MCSA
9 9 (1.71%) MCSE
10 7 (1.33%) CCNP
10 7 (1.33%) ITIL Foundation Certificate
10 7 (1.33%) Security Cleared
11 6 (1.14%) ACMT
11 6 (1.14%) VMware Certified Professional (VCP)
12 3 (0.57%) Azure Certification
12 3 (0.57%) HND
12 3 (0.57%) ITIL Certification
12 3 (0.57%) SC Cleared
13 2 (0.38%) BPSS Clearance
Quality Assurance & Compliance
1 34 (6.45%) Cyber Essentials
1 34 (6.45%) SLA
2 30 (5.69%) ISO/IEC 27001
3 21 (3.98%) GDPR
4 6 (1.14%) Accessibility
5 2 (0.38%) Cyber Essentials PLUS
5 2 (0.38%) NIST
System Software
1 272 (51.61%) Active Directory
2 71 (13.47%) Hyper-V
3 50 (9.49%) VMware Infrastructure
4 10 (1.90%) Firmware
5 9 (1.71%) Virtual Desktop
6 7 (1.33%) Docker
7 6 (1.14%) VMware ESXi
8 4 (0.76%) Virtual Machines
8 4 (0.76%) VMware Workstation
8 4 (0.76%) vSphere
9 3 (0.57%) XenApp
10 2 (0.38%) BitLocker
10 2 (0.38%) XenDesktop
11 1 (0.19%) Virtual Servers
11 1 (0.19%) VMware Server
Systems Management
1 112 (21.25%) Microsoft Intune
2 17 (3.23%) Autotask
3 11 (2.09%) Kubernetes
3 11 (2.09%) SCCM
4 7 (1.33%) Jamf Pro
5 6 (1.14%) vCenter Server
6 5 (0.95%) Failover Clustering
7 4 (0.76%) Active Directory Federation Services
8 3 (0.57%) FortiGate
9 2 (0.38%) SmoothWall
10 1 (0.19%) Ansible
10 1 (0.19%) Microsoft Clustering
10 1 (0.19%) NetBackup
10 1 (0.19%) Podman
10 1 (0.19%) Proxmox
10 1 (0.19%) Puppet
10 1 (0.19%) WhatsUp Gold
Vendors
1 343 (65.09%) Microsoft
2 71 (13.47%) VMware
3 39 (7.40%) Google
4 33 (6.26%) Veeam
5 28 (5.31%) Apple
6 24 (4.55%) Cisco
7 15 (2.85%) Datto
7 15 (2.85%) ServiceNow
7 15 (2.85%) Sophos
8 14 (2.66%) HP
9 12 (2.28%) Adobe
9 12 (2.28%) Sage
9 12 (2.28%) Xamarin
9 12 (2.28%) Zoho
10 9 (1.71%) SAP
10 9 (1.71%) WatchGuard
11 8 (1.52%) Aruba
11 8 (1.52%) Citrix
11 8 (1.52%) Draytek
11 8 (1.52%) Oracle