IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 21 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Mar 2026
Same period 2025 Same period 2024
Rank 148 262 241
Rank change year-on-year +114 -21 +165
Permanent jobs requiring an IT Support Engineer 1,111 482 1,085
As % of all permanent jobs in the UK 1.46% 1.14% 1.27%
As % of the Job Titles category 1.59% 1.26% 1.34%
Number of salaries quoted 978 266 1,002
10th Percentile £25,750 £24,293 £23,000
25th Percentile £28,000 £26,000 £25,750
Median annual salary (50th Percentile) £32,500 £30,000 £30,000
Median % change year-on-year +8.33% - -7.69%
75th Percentile £38,750 £35,250 £36,000
90th Percentile £42,500 £42,500 £43,000
UK excluding London median annual salary £31,000 £30,000 £29,500
% change year-on-year +3.33% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 69,843 38,164 81,143
% of permanent jobs with a recognized job title 91.98% 90.31% 94.62%
Number of salaries quoted 44,555 23,016 61,790
10th Percentile £30,000 £31,250 £28,500
25th Percentile £39,000 £43,408 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,263
UK excluding London median annual salary £50,000 £54,000 £50,000
% change year-on-year -7.41% +8.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 21 March 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 21 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +117 1,029 £32,000 +6.67% 107
UK excluding London +95 964 £31,000 +3.33% 113
South East +96 280 £32,500 - 38
North of England +84 225 £30,000 - 17
Work from Home +108 205 £34,000 +7.09% 18
Midlands -8 193 £31,250 +9.65% 13
London +54 130 £37,500 +7.14% 7
East of England +53 121 £30,000 +33.33% 17
North West +71 117 £30,000 - 14
East Midlands -4 111 £30,000 +4.35% 5
Yorkshire +26 100 £32,500 +8.33% 3
West Midlands -35 82 £32,500 +19.27% 8
South West +26 80 £30,000 -7.69% 20
Scotland +11 43 £30,000 +9.09% 5
Wales - 22 £40,000 - 5
North East -22 8 £29,250 -18.75% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 March 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 552 (49.68%) Windows
2 545 (49.05%) Microsoft 365
3 535 (48.15%) Microsoft
4 424 (38.16%) Active Directory
5 342 (30.78%) Problem-Solving
6 318 (28.62%) Azure
7 281 (25.29%) Windows Server
8 236 (21.24%) Customer Service
9 197 (17.73%) Firewall
10 176 (15.84%) Entra ID
11 163 (14.67%) DNS
12 159 (14.31%) Windows 10
13 158 (14.22%) Microsoft Intune
14 150 (13.50%) DHCP
15 136 (12.24%) ITIL
16 130 (11.70%) Microsoft Exchange
17 125 (11.25%) SharePoint
18 121 (10.89%) Microsoft Office
19 120 (10.80%) VPN
20 109 (9.81%) Hyper-V
21 107 (9.63%) VMware
22 102 (9.18%) Cybersecurity
23 96 (8.64%) LAN
24 91 (8.19%) WAN
25 89 (8.01%) Google
26 88 (7.92%) TCP/IP
27 86 (7.74%) Mac OS
27 86 (7.74%) Mentoring
28 77 (6.93%) Wi-Fi
29 75 (6.75%) Google Workspace

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 130 (11.70%) Microsoft Exchange
2 125 (11.25%) SharePoint
3 15 (1.35%) Confluence
4 13 (1.17%) Exchange Server 2007
4 13 (1.17%) Exchange Server 2010
4 13 (1.17%) Exchange Server 2013
4 13 (1.17%) IIS
Applications
1 121 (10.89%) Microsoft Office
2 22 (1.98%) Microsoft Excel
3 5 (0.45%) Microsoft PowerPoint
4 2 (0.18%) AutoCAD
5 1 (0.090%) Acrobat
Business Applications
1 7 (0.63%) Dynamics NAV
2 6 (0.54%) NetSuite
3 5 (0.45%) Dynamics CRM
4 1 (0.090%) Shopify
Cloud Services
1 545 (49.05%) Microsoft 365
2 318 (28.62%) Azure
3 176 (15.84%) Entra ID
4 75 (6.75%) Google Workspace
5 63 (5.67%) AWS
6 48 (4.32%) OneDrive
7 36 (3.24%) SaaS
8 18 (1.62%) Power Platform
9 16 (1.44%) GCP
10 14 (1.26%) Power Automate
11 13 (1.17%) Azure DevOps
12 8 (0.72%) Azure Sentinel
13 6 (0.54%) Microsoft Copilot
13 6 (0.54%) Mimecast
14 5 (0.45%) Intacct
15 4 (0.36%) IaaS
15 4 (0.36%) PowerApps
16 3 (0.27%) Azure Monitor
16 3 (0.27%) Datadog
16 3 (0.27%) PaaS
Communications & Networking
1 197 (17.73%) Firewall
2 163 (14.67%) DNS
3 150 (13.50%) DHCP
4 120 (10.80%) VPN
5 96 (8.64%) LAN
6 91 (8.19%) WAN
7 88 (7.92%) TCP/IP
8 77 (6.93%) Wi-Fi
9 55 (4.95%) VLAN
9 55 (4.95%) VoIP
10 26 (2.34%) Wireless
11 15 (1.35%) SD-WAN
12 13 (1.17%) Remote Desktop
13 10 (0.90%) IP Telephony
14 8 (0.72%) Network Security
15 7 (0.63%) TETRA
15 7 (0.63%) WLAN
16 4 (0.36%) Asterisk PBX
16 4 (0.36%) Broadband
16 4 (0.36%) VPLS
Database & Business Intelligence
1 22 (1.98%) SQL Server
2 18 (1.62%) Power BI
3 10 (0.90%) SQL Server Reporting Services
4 7 (0.63%) Amazon RDS
5 4 (0.36%) Relational Database
6 3 (0.27%) PostgreSQL
7 2 (0.18%) Oracle Database
8 1 (0.090%) MySQL
Development Applications
1 32 (2.88%) JIRA
2 4 (0.36%) GitLab
General
1 322 (28.98%) Social Skills
2 83 (7.47%) Organisational Skills
3 51 (4.59%) Finance
4 46 (4.14%) Manufacturing
5 45 (4.05%) Law
6 42 (3.78%) Analytical Skills
7 39 (3.51%) Multimedia
8 33 (2.97%) Telecoms
9 32 (2.88%) Retail
10 23 (2.07%) Legal
11 21 (1.89%) Public Sector
12 15 (1.35%) Inclusion and Diversity
13 11 (0.99%) Electronics
14 10 (0.90%) Advertising
15 9 (0.81%) Games
16 6 (0.54%) Documentation Skills
16 6 (0.54%) Fire and Rescue
16 6 (0.54%) Marketing
16 6 (0.54%) Police
17 5 (0.45%) Social Housing
Libraries, Frameworks & Software Standards
1 10 (0.90%) .NET
1 10 (0.90%) .NET Framework
1 10 (0.90%) Entity Framework
1 10 (0.90%) WinForms
2 6 (0.54%) ASP.NET
3 4 (0.36%) OpenTelemetry
4 1 (0.090%) Software Packaging
4 1 (0.090%) Web Services
Miscellaneous
1 200 (18.00%) Driving Licence
2 56 (5.04%) Onboarding
3 43 (3.87%) Self-Motivation
4 27 (2.43%) CCTV
5 12 (1.08%) Analytical Mindset
5 12 (1.08%) FMCG
6 11 (0.99%) iPhone
7 9 (0.81%) Fat Client
7 9 (0.81%) Thin Client
8 8 (0.72%) Management Information System
8 8 (0.72%) Security Posture
9 5 (0.45%) Mobile App
9 5 (0.45%) NHS
9 5 (0.45%) Reinsurance
9 5 (0.45%) Robotics
9 5 (0.45%) Smartphone
10 4 (0.36%) Life Science
10 4 (0.36%) PKI
10 4 (0.36%) Renewable Energy
10 4 (0.36%) Social Media
Operating Systems
1 552 (49.68%) Windows
2 281 (25.29%) Windows Server
3 159 (14.31%) Windows 10
4 86 (7.74%) Mac OS
5 53 (4.77%) Windows Server 2019
6 52 (4.68%) Windows Server 2016
7 50 (4.50%) Linux
8 33 (2.97%) Windows Server 2012
9 27 (2.43%) Apple iOS
10 24 (2.16%) Android
11 17 (1.53%) Windows 7
12 15 (1.35%) Mac OS X
13 11 (0.99%) Windows 8
14 8 (0.72%) Windows Server 2008
15 3 (0.27%) Debian
16 2 (0.18%) Ubuntu
17 1 (0.090%) Red Hat Enterprise Linux
17 1 (0.090%) Solaris
17 1 (0.090%) Unix
Processes & Methodologies
1 342 (30.78%) Problem-Solving
2 236 (21.24%) Customer Service
3 136 (12.24%) ITIL
4 102 (9.18%) Cybersecurity
5 86 (7.74%) Mentoring
6 69 (6.21%) ITSM
7 56 (5.04%) Service Delivery
8 48 (4.32%) Continuous Improvement
8 48 (4.32%) Remote Monitoring and Management
9 44 (3.96%) Asset Management
10 43 (3.87%) Process Improvement
11 41 (3.69%) Infrastructure Engineering
12 37 (3.33%) Root Cause Analysis
13 35 (3.15%) Incident Management
14 31 (2.79%) Disaster Recovery
15 29 (2.61%) Service Management
16 28 (2.52%) Computer Science
16 28 (2.52%) Project Delivery
17 26 (2.34%) ERP
17 26 (2.34%) Time Management
Programming Languages
1 60 (5.40%) PowerShell
2 45 (4.05%) SQL
3 10 (0.90%) C#
3 10 (0.90%) T-SQL
4 7 (0.63%) Python
5 6 (0.54%) PL/SQL
5 6 (0.54%) VBScript
6 5 (0.45%) VB
7 2 (0.18%) Google Apps Script
7 2 (0.18%) R
8 1 (0.090%) Bash
8 1 (0.090%) PHP
Qualifications
1 67 (6.03%) Degree
2 65 (5.85%) Microsoft Certification
3 48 (4.32%) Security Cleared
4 42 (3.78%) DBS Check
5 31 (2.79%) A+ Certification
6 26 (2.34%) SC Cleared
7 23 (2.07%) CCNA
7 23 (2.07%) Cisco Certification
8 18 (1.62%) Computer Science Degree
8 18 (1.62%) Microsoft Certified Professional
9 13 (1.17%) DV Cleared
9 13 (1.17%) Network+ Certification
10 11 (0.99%) MCSA
11 9 (0.81%) MCSE
12 8 (0.72%) Azure Certification
12 8 (0.72%) CompTIA Security+
13 7 (0.63%) CCNP
14 6 (0.54%) BPSS Clearance
14 6 (0.54%) MCITP
15 5 (0.45%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 72 (6.48%) SLA
2 48 (4.32%) Cyber Essentials
3 30 (2.70%) ISO/IEC 27001
4 11 (0.99%) Cyber Essentials PLUS
5 6 (0.54%) GDPR
6 5 (0.45%) Accessibility
6 5 (0.45%) NIST
7 4 (0.36%) QA
8 1 (0.090%) ISO 22301
System Software
1 424 (38.16%) Active Directory
2 109 (9.81%) Hyper-V
3 75 (6.75%) VMware Infrastructure
4 21 (1.89%) Virtual Desktop
5 13 (1.17%) VMware Workstation
6 8 (0.72%) vSphere
7 5 (0.45%) Firmware
7 5 (0.45%) Virtual Machines
8 4 (0.36%) VMware ESXi
8 4 (0.36%) VMware NSX
9 3 (0.27%) Docker
10 2 (0.18%) XenApp
11 1 (0.090%) Terminal Services
11 1 (0.090%) XenDesktop
Systems Management
1 158 (14.22%) Microsoft Intune
2 22 (1.98%) Active Directory Federation Services
3 20 (1.80%) SCCM
4 16 (1.44%) Autotask
5 11 (0.99%) Jamf Pro
6 10 (0.90%) WSUS
7 7 (0.63%) Proxmox
8 6 (0.54%) Systems Management Server (SMS)
9 5 (0.45%) Ansible
10 3 (0.27%) FortiGate
10 3 (0.27%) Single Sign-On
11 2 (0.18%) Failover Clustering
11 2 (0.18%) Kubernetes
11 2 (0.18%) SmoothWall
12 1 (0.090%) Podman
Vendors
1 535 (48.15%) Microsoft
2 107 (9.63%) VMware
3 89 (8.01%) Google
4 44 (3.96%) Apple
5 41 (3.69%) Fortinet
6 39 (3.51%) Fujitsu
6 39 (3.51%) Virgin Media
7 26 (2.34%) Veeam
8 18 (1.62%) Meraki
9 17 (1.53%) Cisco
10 16 (1.44%) Dell
11 15 (1.35%) Sage
12 14 (1.26%) HP
13 12 (1.08%) Citrix
13 12 (1.08%) ServiceNow
14 11 (0.99%) ConnectWise
14 11 (0.99%) ESET
15 10 (0.90%) Datto
15 10 (0.90%) Ubiquiti
15 10 (0.90%) Xamarin