IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,970 per year, according to job vacancies posted during the 6 months leading to 9 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Jul 2026
Same period 2025 Same period 2024
Rank 132 391 241
Rank change year-on-year +259 -150 +125
Permanent jobs requiring an IT Support Engineer 1,412 316 1,192
As % of all permanent jobs in the UK 1.45% 0.65% 1.16%
As % of the Job Titles category 1.53% 0.72% 1.23%
Number of salaries quoted 1,264 275 1,021
10th Percentile £26,750 £25,750 £23,000
25th Percentile £29,000 £26,375 £25,750
Median annual salary (50th Percentile) £32,970 £32,500 £30,000
Median % change year-on-year +1.45% +8.33% -7.69%
75th Percentile £38,750 £40,250 £35,000
90th Percentile £45,000 £45,950 £43,000
UK excluding London median annual salary £32,500 £32,000 £30,000
% change year-on-year +1.56% +6.67% -1.64%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,011 43,811 97,193
% of permanent jobs with a recognized job title 94.18% 89.90% 94.71%
Number of salaries quoted 63,054 25,783 69,790
10th Percentile £30,000 £28,750 £28,750
25th Percentile £40,000 £38,000 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,000 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 9 July 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 9 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +253 1,294 £32,500 -1.52% 92
UK excluding London +225 1,224 £32,500 +1.56% 97
South East +116 349 £34,000 -9.33% 31
North of England +136 275 £31,000 +3.33% 12
Work from Home +134 251 £34,000 +6.25% 23
East of England +108 198 £32,500 +1.56% 12
London +83 163 £35,000 -10.26% 21
Midlands +78 163 £31,000 +12.73% 13
North West +129 162 £32,000 +6.67% 4
South West +38 145 £33,500 +3.08% 16
Yorkshire +27 105 £30,000 +13.21% 8
West Midlands +49 88 £32,500 +18.18% 6
East Midlands +21 75 £28,500 +3.64% 7
Scotland +48 55 £28,500 -0.87% 10
Wales - 38 £45,000 - 1
North East -37 8 £37,250 -6.88% 1
Northern Ireland - 1 £41,000 - 5

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 9 July 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 740 (52.41%) Microsoft 365
2 737 (52.20%) Microsoft
3 670 (47.45%) Windows
4 522 (36.97%) Active Directory
5 367 (25.99%) Azure
6 359 (25.42%) Problem-Solving
7 338 (23.94%) Windows Server
8 329 (23.30%) Customer Service
9 312 (22.10%) Entra ID
10 239 (16.93%) Microsoft Exchange
11 226 (16.01%) Firewall
12 223 (15.79%) Microsoft Intune
13 208 (14.73%) SharePoint
14 191 (13.53%) DNS
15 166 (11.76%) Hyper-V
16 160 (11.33%) VMware
17 157 (11.12%) DHCP
18 155 (10.98%) Windows 10
19 147 (10.41%) Cybersecurity
20 145 (10.27%) Mac OS
21 140 (9.92%) ITIL
22 136 (9.63%) VPN
23 132 (9.35%) VMware Infrastructure
24 130 (9.21%) Wi-Fi
25 126 (8.92%) Microsoft Office
26 110 (7.79%) LAN
27 105 (7.44%) WAN
28 99 (7.01%) Continuous Improvement
29 96 (6.80%) Mentoring
30 92 (6.52%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 239 (16.93%) Microsoft Exchange
2 208 (14.73%) SharePoint
3 17 (1.20%) Exchange Server 2007
3 17 (1.20%) Exchange Server 2010
3 17 (1.20%) Exchange Server 2013
4 16 (1.13%) Confluence
5 15 (1.06%) IIS
6 2 (0.14%) Apache
7 1 (0.071%) WordPress
Applications
1 126 (8.92%) Microsoft Office
2 19 (1.35%) Microsoft Excel
3 5 (0.35%) Microsoft PowerPoint
4 3 (0.21%) Photoshop
5 1 (0.071%) AutoCAD
5 1 (0.071%) MS Visio
Business Applications
1 5 (0.35%) Dynamics NAV
1 5 (0.35%) NetSuite
2 1 (0.071%) Shopify
Cloud Services
1 740 (52.41%) Microsoft 365
2 367 (25.99%) Azure
3 312 (22.10%) Entra ID
4 60 (4.25%) Google Workspace
5 58 (4.11%) OneDrive
6 54 (3.82%) SaaS
7 53 (3.75%) AWS
8 17 (1.20%) Power Platform
9 15 (1.06%) Mimecast
10 14 (0.99%) Power Automate
11 10 (0.71%) Azure DevOps
12 6 (0.42%) Cloudflare
12 6 (0.42%) Microsoft Copilot
13 5 (0.35%) Intacct
14 4 (0.28%) Azure Sentinel
14 4 (0.28%) Cloud Computing
14 4 (0.28%) Dynamics 365
14 4 (0.28%) GCP
14 4 (0.28%) Nutanix
15 3 (0.21%) PaaS
Communications & Networking
1 226 (16.01%) Firewall
2 191 (13.53%) DNS
3 157 (11.12%) DHCP
4 136 (9.63%) VPN
5 130 (9.21%) Wi-Fi
6 110 (7.79%) LAN
7 105 (7.44%) WAN
8 89 (6.30%) VoIP
9 83 (5.88%) TCP/IP
10 50 (3.54%) VLAN
11 47 (3.33%) Wireless
12 21 (1.49%) Network Security
13 18 (1.27%) Internet
14 16 (1.13%) WLAN
15 13 (0.92%) Remote Desktop
16 12 (0.85%) SAN
17 11 (0.78%) SD-WAN
18 8 (0.57%) SSL
19 7 (0.50%) NAS
20 5 (0.35%) Broadband
Database & Business Intelligence
1 31 (2.20%) SQL Server
2 10 (0.71%) MySQL
3 8 (0.57%) Power BI
4 7 (0.50%) Azure SQL Database
5 5 (0.35%) Amazon RDS
Development Applications
1 46 (3.26%) JIRA
2 4 (0.28%) GitLab
3 1 (0.071%) Carbide.c++
3 1 (0.071%) SQL Server Management Studio (SSMS)
General
1 439 (31.09%) Social Skills
2 66 (4.67%) Organisational Skills
3 60 (4.25%) Manufacturing
4 51 (3.61%) Analytical Skills
5 39 (2.76%) Multimedia
6 38 (2.69%) Legal
7 34 (2.41%) Finance
8 31 (2.20%) Retail
9 30 (2.12%) Telecoms
10 25 (1.77%) Advertising
10 25 (1.77%) Law
11 23 (1.63%) Public Sector
12 21 (1.49%) Documentation Skills
13 20 (1.42%) Inclusion and Diversity
14 13 (0.92%) Automotive
15 8 (0.57%) Games
16 7 (0.50%) Aerospace
17 5 (0.35%) Social Housing
18 4 (0.28%) Financial Institution
19 3 (0.21%) Back Office
Libraries, Frameworks & Software Standards
1 9 (0.64%) HTML
2 7 (0.50%) JSON
3 5 (0.35%) CSS
3 5 (0.35%) Web Services
4 4 (0.28%) OpenTelemetry
5 2 (0.14%) EDI
6 1 (0.071%) Software Packaging
Miscellaneous
1 235 (16.64%) Driving Licence
2 86 (6.09%) Onboarding
3 57 (4.04%) Self-Motivation
4 32 (2.27%) CCTV
5 19 (1.35%) FMCG
6 15 (1.06%) Video Conferencing
7 13 (0.92%) Management Information System
8 10 (0.71%) Analytical Mindset
8 10 (0.71%) PKI
9 9 (0.64%) iPhone
9 9 (0.64%) Security Posture
10 8 (0.57%) Hybrid Cloud
11 7 (0.50%) Clustering
11 7 (0.50%) Data Centre
11 7 (0.50%) Social Media
12 5 (0.35%) Fat Client
12 5 (0.35%) Raspberry Pi
12 5 (0.35%) Robotics
12 5 (0.35%) Thin Client
13 4 (0.28%) Public Cloud
Operating Systems
1 670 (47.45%) Windows
2 338 (23.94%) Windows Server
3 155 (10.98%) Windows 10
4 145 (10.27%) Mac OS
5 92 (6.52%) Linux
6 56 (3.97%) Windows Server 2019
7 51 (3.61%) Windows Server 2016
8 33 (2.34%) Apple iOS
9 29 (2.05%) Android
10 27 (1.91%) Windows Server 2012
11 16 (1.13%) Windows 7
12 11 (0.78%) Ubuntu
12 11 (0.78%) Windows 8
13 9 (0.64%) Mac OS X
13 9 (0.64%) Windows Server 2008
14 2 (0.14%) VMS
Processes & Methodologies
1 359 (25.42%) Problem-Solving
2 329 (23.30%) Customer Service
3 147 (10.41%) Cybersecurity
4 140 (9.92%) ITIL
5 99 (7.01%) Continuous Improvement
6 96 (6.80%) Mentoring
7 85 (6.02%) Disaster Recovery
8 80 (5.67%) Infrastructure Engineering
9 75 (5.31%) Service Delivery
10 60 (4.25%) ITSM
11 59 (4.18%) Root Cause Analysis
12 58 (4.11%) Remote Monitoring and Management
13 55 (3.90%) Project Delivery
14 52 (3.68%) Service Management
15 43 (3.05%) User Experience
16 42 (2.97%) Business Continuity
17 41 (2.90%) Change Management
18 40 (2.83%) Process Improvement
19 39 (2.76%) Time Management
20 33 (2.34%) Incident Management
Programming Languages
1 86 (6.09%) PowerShell
2 54 (3.82%) SQL
3 10 (0.71%) R
4 5 (0.35%) VB
5 4 (0.28%) PHP
5 4 (0.28%) Python
5 4 (0.28%) Ruby
5 4 (0.28%) VBScript
6 3 (0.21%) C#
6 3 (0.21%) JavaScript
6 3 (0.21%) VBA
7 1 (0.071%) Google Apps Script
7 1 (0.071%) T-SQL
Qualifications
1 85 (6.02%) Degree
1 85 (6.02%) Microsoft Certification
2 74 (5.24%) DBS Check
3 61 (4.32%) Security Cleared
4 36 (2.55%) SC Cleared
5 27 (1.91%) CCNA
5 27 (1.91%) Cisco Certification
6 22 (1.56%) Azure Certification
7 20 (1.42%) A+ Certification
8 16 (1.13%) Network+ Certification
9 13 (0.92%) DV Cleared
10 7 (0.50%) CompTIA Security+
11 6 (0.42%) HND
12 5 (0.35%) AWS Certification
12 5 (0.35%) HNC
12 5 (0.35%) MCITP
12 5 (0.35%) Microsoft Certified Professional
13 4 (0.28%) AWS Certified Cloud Practitioner
13 4 (0.28%) BPSS Clearance
13 4 (0.28%) MCSA
Quality Assurance & Compliance
1 68 (4.82%) Cyber Essentials
2 62 (4.39%) SLA
3 38 (2.69%) ISO/IEC 27001
4 17 (1.20%) Cyber Essentials PLUS
5 14 (0.99%) GDPR
6 8 (0.57%) PCI DSS
7 5 (0.35%) QA
8 3 (0.21%) Accessibility
9 1 (0.071%) ISO 22301
System Software
1 522 (36.97%) Active Directory
2 166 (11.76%) Hyper-V
3 132 (9.35%) VMware Infrastructure
4 29 (2.05%) Virtual Desktop
5 15 (1.06%) Virtual Machines
6 12 (0.85%) VMware ESXi
7 9 (0.64%) Docker
7 9 (0.64%) VMware Workstation
7 9 (0.64%) vSphere
8 7 (0.50%) BitLocker
9 6 (0.42%) Terminal Services
10 4 (0.28%) VMware NSX
11 1 (0.071%) Firmware
11 1 (0.071%) Terminal Server
11 1 (0.071%) XenApp
Systems Management
1 223 (15.79%) Microsoft Intune
2 27 (1.91%) Autotask
3 26 (1.84%) SCCM
4 22 (1.56%) Jamf Pro
5 17 (1.20%) Systems Management Server (SMS)
6 14 (0.99%) WSUS
7 13 (0.92%) Active Directory Federation Services
7 13 (0.92%) Proxmox
8 7 (0.50%) Failover Clustering
9 4 (0.28%) Ansible
9 4 (0.28%) Iperf
9 4 (0.28%) Single Sign-On
10 3 (0.21%) FortiGate
Vendors
1 737 (52.20%) Microsoft
2 160 (11.33%) VMware
3 64 (4.53%) Google
4 57 (4.04%) Cisco
5 48 (3.40%) Fortinet
6 46 (3.26%) Meraki
7 41 (2.90%) Apple
8 39 (2.76%) Fujitsu
8 39 (2.76%) Virgin Media
9 35 (2.48%) Veeam
10 34 (2.41%) HP
11 32 (2.27%) Ubiquiti
12 23 (1.63%) SonicWALL
13 20 (1.42%) Datto
14 18 (1.27%) Dell
15 13 (0.92%) Aruba
15 13 (0.92%) Sophos
16 12 (0.85%) ServiceNow
17 11 (0.78%) ConnectWise
18 10 (0.71%) CrowdStrike