Period
to 19 October 2019

The median annual salary for an IT Support Engineer was £28,500 in advertised job vacancies during the 6 months to 19 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
19 Oct 2019
Same period 2018 Same period 2017
Rank 430 466 505
Rank change year-on-year +36 +39 +18
Permanent jobs requiring an IT Support Engineer 928 1,015 993
As % of all permanent IT jobs advertised in the UK 0.68% 0.62% 0.57%
As % of the Job Titles category 0.71% 0.64% 0.59%
Number of salaries quoted 819 880 924
UK median annual salary £28,500 £28,000 £27,500
Median salary % change year-on-year +1.79% +1.82% -
10th Percentile £21,250 £20,450 £20,000
90th Percentile £40,000 £41,550 £40,000
UK excluding London median annual salary £27,500 £27,500 £26,000
% change year-on-year - +5.77% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 130,312 158,067 167,756
% of permanent IT jobs with a recognized job title 95.66% 95.93% 95.97%
Number of salaries quoted 103,901 127,366 134,317
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

The salary distribution of IT jobs citing IT Support Engineer over the 6 months to 19 October 2019.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 19 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 857 £29,000 +1.75% 344
UK excluding London +48 634 £27,500 - 285
London +26 262 £30,000 -3.23% 76
South East +30 245 £28,975 +5.36% 91
South West +24 115 £30,000 +20.00% 45
North of England +40 114 £27,500 +3.77% 53
Midlands +71 101 £27,500 +14.58% 41
West Midlands +76 67 £27,500 +27.91% 27
North West +44 64 £26,750 -2.73% 28
Yorkshire +20 47 £27,500 +15.79% 18
East Midlands +23 34 £27,500 -1.79% 14
East of England +3 22 £25,000 -15.97% 38
Scotland +14 19 £30,000 +9.09% 9
Wales +11 15 £25,250 -2.88% 7
North East +5 3 £30,000 -58.51% 7
Northern Ireland -8 2 £28,750 +4.55% 1
Channel Islands - 1 £33,000 -

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 October 2019, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 724 (78.02%) Windows
2 529 (57.00%) Active Directory
3 447 (48.17%) Office 365
4 442 (47.63%) Microsoft
5 350 (37.72%) Windows 10
6 346 (37.28%) Windows Server
7 255 (27.48%) Microsoft Office
8 233 (25.11%) VMware
9 227 (24.46%) Windows 7
10 207 (22.31%) MS Exchange
11 193 (20.80%) Hyper-V
12 175 (18.86%) ITIL
13 171 (18.43%) DNS
14 163 (17.56%) DHCP
15 159 (17.13%) Firewall
16 156 (16.81%) Windows Server 2012
17 144 (15.52%) LAN
18 142 (15.30%) VMware Infrastructure
19 138 (14.87%) Problem-Solving
20 137 (14.76%) WAN
21 125 (13.47%) Linux
22 123 (13.25%) Azure
23 122 (13.15%) Windows Server 2008
24 121 (13.04%) Cisco
25 120 (12.93%) Microsoft Certification
26 112 (12.07%) TCP/IP
27 91 (9.81%) SQL Server
28 85 (9.16%) SQL
28 85 (9.16%) VoIP
29 82 (8.84%) Wireless

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 207 (22.31%) MS Exchange
2 69 (7.44%) Exchange Server 2010
3 46 (4.96%) Exchange Server 2013
4 39 (4.20%) SharePoint
5 23 (2.48%) Skype for Business
6 20 (2.16%) Exchange Server 2007
7 18 (1.94%) IIS
8 9 (0.97%) Exchange Server 2003
9 5 (0.54%) IBM Notes
10 4 (0.43%) Site Server
11 3 (0.32%) Confluence
12 2 (0.22%) Apache
12 2 (0.22%) Blackberry Enterprise Server
13 1 (0.11%) IBM Domino
13 1 (0.11%) nginx
13 1 (0.11%) SAS
Applications
1 255 (27.48%) Microsoft Office
2 19 (2.05%) Microsoft Excel
3 11 (1.19%) Microsoft PowerPoint
4 3 (0.32%) Adobe Creative Suite
5 2 (0.22%) Pro/ENGINEER
5 2 (0.22%) PTC Creo
6 1 (0.11%) AutoCAD
6 1 (0.11%) Autodesk Inventor
6 1 (0.11%) MS Visio
Business Applications
1 7 (0.75%) Dynamics NAV
1 7 (0.75%) Remedy ITSM
2 4 (0.43%) Dynamics AX
3 3 (0.32%) NetSuite
4 2 (0.22%) Oracle EBS
4 2 (0.22%) Oracle EBS R12
4 2 (0.22%) Oracle ERP
5 1 (0.11%) Line 50
5 1 (0.11%) Line 500
5 1 (0.11%) SAP Business One
Cloud Services
1 447 (48.17%) Office 365
2 123 (13.25%) Azure
3 51 (5.50%) AWS
4 25 (2.69%) G Suite
5 16 (1.72%) SaaS
6 12 (1.29%) Cloud Computing
7 11 (1.19%) OneDrive
8 10 (1.08%) Power Platform
8 10 (1.08%) PowerApps
9 9 (0.97%) Dynamics 365
10 6 (0.65%) Amazon S3
11 5 (0.54%) Azure Active Directory
11 5 (0.54%) IaaS
12 3 (0.32%) Dropbox
12 3 (0.32%) OpenDNS
13 2 (0.22%) Adobe Creative Cloud
14 1 (0.11%) GCP
14 1 (0.11%) Slack
Communications & Networking
1 171 (18.43%) DNS
2 163 (17.56%) DHCP
3 159 (17.13%) Firewall
4 144 (15.52%) LAN
5 137 (14.76%) WAN
6 112 (12.07%) TCP/IP
7 85 (9.16%) VoIP
8 82 (8.84%) Wireless
9 75 (8.08%) VPN
10 58 (6.25%) SAN
11 51 (5.50%) VLAN
12 37 (3.99%) Internet
13 31 (3.34%) Wi-Fi
14 29 (3.13%) Remote Desktop
15 28 (3.02%) Skype
16 23 (2.48%) WLAN
17 17 (1.83%) IP Telephony
18 16 (1.72%) NAS
19 13 (1.40%) Unified Communications
20 11 (1.19%) IPsec
Database & Business Intelligence
1 91 (9.81%) SQL Server
2 14 (1.51%) SQL Server 2012
3 9 (0.97%) SQL Server 2008
4 7 (0.75%) SQL Server 2005
4 7 (0.75%) SQL Server 2014
4 7 (0.75%) SQL Server 2016
5 6 (0.65%) MySQL
6 3 (0.32%) Crystal Reports
6 3 (0.32%) Oracle Reports
6 3 (0.32%) Relational Database
6 3 (0.32%) SQL Server Analysis Services
6 3 (0.32%) SQL Server Integration Services
6 3 (0.32%) SQL Server Reporting Services
7 2 (0.22%) Data Warehouse
8 1 (0.11%) DB2
8 1 (0.11%) MS Access
8 1 (0.11%) Oracle Database
8 1 (0.11%) SQL Server 2019
Development Applications
1 14 (1.51%) JIRA
2 11 (1.19%) Git (software)
3 7 (0.75%) Subversion
4 3 (0.32%) Bitbucket
4 3 (0.32%) Oracle Forms
4 3 (0.32%) VSS/SourceSafe
5 1 (0.11%) GitLab
5 1 (0.11%) Hudson
5 1 (0.11%) Jenkins
5 1 (0.11%) Vagrant
5 1 (0.11%) Visual Studio
General
1 65 (7.00%) Finance
2 44 (4.74%) Telecoms
3 23 (2.48%) Retail
4 19 (2.05%) Legal
5 18 (1.94%) Marketing
6 16 (1.72%) Manufacturing
7 12 (1.29%) Law
8 9 (0.97%) Banking
8 9 (0.97%) French Language
9 7 (0.75%) German Language
9 7 (0.75%) Public Sector
10 6 (0.65%) Automotive
11 5 (0.54%) Advertising
11 5 (0.54%) Games
12 4 (0.43%) Aerospace
13 3 (0.32%) Financial Institution
14 2 (0.22%) Electronics
14 2 (0.22%) Italian Language
14 2 (0.22%) Military
15 1 (0.11%) Mandarin Language
Libraries, Frameworks & Software Standards
1 13 (1.40%) .NET
2 4 (0.43%) ASP.NET
3 3 (0.32%) Ajax
3 3 (0.32%) CSS
3 3 (0.32%) HTML
4 1 (0.11%) EDI
4 1 (0.11%) Elastic Stack
4 1 (0.11%) LAMP
4 1 (0.11%) LEMP Stack
Miscellaneous
1 64 (6.90%) Driving Licence
2 58 (6.25%) Analytical Skills
3 25 (2.69%) Data Centre
3 25 (2.69%) Video Conferencing
4 22 (2.37%) Smartphone
5 20 (2.16%) Self-Motivation
6 11 (1.19%) User Experience
7 9 (0.97%) CCTV
8 8 (0.86%) Management Information System
9 7 (0.75%) Client/Server
10 6 (0.65%) NHS
11 5 (0.54%) CMDB
11 5 (0.54%) FMCG
11 5 (0.54%) Hedge funds
11 5 (0.54%) iPhone
12 4 (0.43%) Blackberry
12 4 (0.43%) Enterprise Software
12 4 (0.43%) Fat Client
12 4 (0.43%) Thin Client
13 3 (0.32%) Public Cloud
Operating Systems
1 724 (78.02%) Windows
2 350 (37.72%) Windows 10
3 346 (37.28%) Windows Server
4 227 (24.46%) Windows 7
5 156 (16.81%) Windows Server 2012
6 125 (13.47%) Linux
7 122 (13.15%) Windows Server 2008
8 63 (6.79%) Windows 8
9 43 (4.63%) Mac OS X
10 41 (4.42%) Unix
11 27 (2.91%) Windows Server 2003
12 23 (2.48%) Android
13 20 (2.16%) Mac OS
14 19 (2.05%) Apple iOS
15 17 (1.83%) Windows XP
16 4 (0.43%) VMS
17 3 (0.32%) Red Hat Enterprise Linux
17 3 (0.32%) Windows 2000
18 2 (0.22%) CentOS
18 2 (0.22%) Windows Vista
Processes & Methodologies
1 175 (18.86%) ITIL
2 138 (14.87%) Problem-Solving
3 61 (6.57%) Asset Management
4 52 (5.60%) Infrastructure Engineering
5 51 (5.50%) Mentoring
6 40 (4.31%) Change Management
7 36 (3.88%) Migration
8 35 (3.77%) Service Management
9 32 (3.45%) Disaster Recovery
10 31 (3.34%) Mobile Device Management
10 31 (3.34%) Project Management
11 29 (3.13%) Time Management
12 26 (2.80%) Service Delivery
13 22 (2.37%) Computer Science
14 21 (2.26%) ITSM
15 20 (2.16%) ERP
15 20 (2.16%) Proactive Monitoring
16 19 (2.05%) Continuous Improvement
16 19 (2.05%) CRM
16 19 (2.05%) Preventative Maintenance
Programming Languages
1 85 (9.16%) SQL
2 55 (5.93%) PowerShell
3 11 (1.19%) C
3 11 (1.19%) Java
4 8 (0.86%) C#
4 8 (0.86%) Shell Script
4 8 (0.86%) VB
5 6 (0.65%) JavaScript
6 5 (0.54%) Python
6 5 (0.54%) T-SQL
6 5 (0.54%) VBA
6 5 (0.54%) VBScript
7 3 (0.32%) PL/SQL
7 3 (0.32%) VB.NET
8 2 (0.22%) C++
9 1 (0.11%) Bash Shell
9 1 (0.11%) Perl
9 1 (0.11%) PHP
9 1 (0.11%) Ruby
Qualifications
1 120 (12.93%) Microsoft Certification
2 72 (7.76%) Degree
3 70 (7.54%) MCSA
4 61 (6.57%) MCP
5 59 (6.36%) MCSE
6 34 (3.66%) Security Cleared
7 32 (3.45%) MCITP
8 29 (3.13%) Cisco Certification
9 28 (3.02%) CCNA
10 21 (2.26%) VMware Certified Professional (VCP)
11 19 (2.05%) DV Cleared
12 17 (1.83%) SC Cleared
13 16 (1.72%) A+ Certification
13 16 (1.72%) MCTS
14 12 (1.29%) DBS Check
15 8 (0.86%) HND
16 6 (0.65%) CCNP
16 6 (0.65%) ITIL Certification
17 4 (0.43%) ITIL Foundation Certificate
18 3 (0.32%) BPSS Clearance
Quality Assurance & Compliance
1 59 (6.36%) SLA
2 21 (2.26%) ISO/IEC 27001
3 5 (0.54%) ISO 9001
4 4 (0.43%) GDPR
5 3 (0.32%) Sarbanes-Oxley
6 2 (0.22%) ISO/IEC 20000
6 2 (0.22%) PMO
7 1 (0.11%) Cyber Essentials
7 1 (0.11%) MiFID
7 1 (0.11%) PCI DSS
System Software
1 529 (57.00%) Active Directory
2 193 (20.80%) Hyper-V
3 142 (15.30%) VMware Infrastructure
4 27 (2.91%) Virtual Servers
5 22 (2.37%) VMware ESXi
6 20 (2.16%) Virtual Machines
7 17 (1.83%) XenApp
8 12 (1.29%) Firmware
9 6 (0.65%) vSphere
9 6 (0.65%) XenDesktop
10 5 (0.54%) VirtualBox
11 3 (0.32%) Microsoft Virtual Server
12 2 (0.22%) Terminal Services
12 2 (0.22%) VMware NSX
12 2 (0.22%) VMware Workstation
13 1 (0.11%) BitLocker
13 1 (0.11%) Microsoft App-V
13 1 (0.11%) VMware Server
13 1 (0.11%) Xen
Systems Management
1 63 (6.79%) SCCM
2 23 (2.48%) WSUS
3 18 (1.94%) Microsoft Intune
4 8 (0.86%) Backup Exec
5 7 (0.75%) Cisco CUCM
6 6 (0.65%) Jamf Pro
6 6 (0.65%) Norton AntiVirus
7 5 (0.54%) Forefront Identity Manager
8 4 (0.43%) DameWare
9 3 (0.32%) AirWatch
9 3 (0.32%) IBM BigFix
9 3 (0.32%) McAfee ePO
10 2 (0.22%) SCOM
10 2 (0.22%) Single Sign-On
10 2 (0.22%) vCenter Server
11 1 (0.11%) Ansible
11 1 (0.11%) Microsoft Clustering
11 1 (0.11%) Plesk
11 1 (0.11%) Terraform
11 1 (0.11%) WMI
Vendors
1 442 (47.63%) Microsoft
2 233 (25.11%) VMware
3 121 (13.04%) Cisco
4 62 (6.68%) Citrix
5 58 (6.25%) Apple
6 50 (5.39%) HP
7 43 (4.63%) Dell
8 39 (4.20%) Oracle
9 31 (3.34%) Veeam
10 17 (1.83%) Avaya
11 16 (1.72%) Meraki
12 13 (1.40%) ServiceNow
12 13 (1.40%) Sophos
12 13 (1.40%) Symantec
13 12 (1.29%) SonicWALL
14 11 (1.19%) Remedy
15 10 (1.08%) Adobe
15 10 (1.08%) SAP
16 8 (0.86%) Google
17 7 (0.75%) Barracuda Networks