Period
to 19 January 2021

The median annual salary for an IT Support Engineer was £27,500 in advertised job vacancies during the 6 months to 19 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
19 Jan 2021
Same period 2020 Same period 2019
Rank 426 379 473
Rank change year-on-year -47 +94 +37
Permanent jobs requiring an IT Support Engineer 375 951 959
As % of all permanent jobs advertised in the UK 0.59% 0.76% 0.64%
As % of the Job Titles category 0.62% 0.80% 0.66%
Number of salaries quoted 317 861 853
Median annual salary £27,500 £30,000 £28,500
Median salary % change year-on-year -8.33% +5.26% +5.56%
10th Percentile £21,250 £21,250 £21,250
90th Percentile £38,000 £42,250 £43,750
UK excluding London median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 60,206 118,984 144,560
% of permanent IT jobs with a recognized job title 95.14% 95.59% 95.95%
Number of salaries quoted 48,901 96,291 117,046
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 19 January 2021.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 19 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -47 341 £28,000 -6.67% 58
UK excluding London +22 300 £27,500 - 55
South East +47 94 £27,500 - 16
North of England +58 71 £30,000 +15.38% 16
London -38 63 £32,500 +1.56% 3
Midlands +39 53 £27,500 -2.65% 13
South West +24 42 £25,000 -16.67% 8
West Midlands +44 39 £28,000 -3.45% 8
North West +49 30 £30,000 +20.00% 8
Yorkshire +20 28 £30,000 +7.14% 7
East of England +64 15 £26,000 -2.80% 2
East Midlands +49 14 £27,500 -0.90% 5
Scotland +48 13 £27,500 -15.38%
North East +24 13 £24,500 -9.26% 1
Work from Home -59 13 £30,000 - 4
Wales +47 12 £26,000 +4.00%

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 January 2021, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 219 (58.40%) Windows
2 189 (50.40%) Microsoft
3 167 (44.53%) Active Directory
4 160 (42.67%) Office 365
5 108 (28.80%) Windows Server
6 87 (23.20%) VMware
7 80 (21.33%) Windows 10
8 79 (21.07%) Azure
8 79 (21.07%) Cisco
9 68 (18.13%) Firewall
10 66 (17.60%) MS Exchange
10 66 (17.60%) TCP/IP
11 65 (17.33%) VMware Infrastructure
12 55 (14.67%) Hyper-V
13 52 (13.87%) DNS
13 52 (13.87%) A+ Certification
14 51 (13.60%) Linux
15 49 (13.07%) Problem-Solving
16 44 (11.73%) Windows Server 2012
17 43 (11.47%) ITIL
18 41 (10.93%) SQL
19 40 (10.67%) DHCP
20 39 (10.40%) WAN
21 38 (10.13%) VPN
21 38 (10.13%) Microsoft Office
22 37 (9.87%) LAN
23 36 (9.60%) Multimedia
23 36 (9.60%) Windows 7
23 36 (9.60%) Windows Server 2016
24 33 (8.80%) Citrix

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (17.60%) MS Exchange
2 31 (8.27%) SharePoint
3 17 (4.53%) Exchange Server 2013
4 14 (3.73%) Exchange Server 2010
5 11 (2.93%) Exchange Server 2007
6 7 (1.87%) IIS
7 6 (1.60%) WordPress
8 5 (1.33%) Exchange Server 2003
9 4 (1.07%) Blackberry Enterprise Server
9 4 (1.07%) Skype for Business
10 2 (0.53%) IBM Notes
11 1 (0.27%) Apache
11 1 (0.27%) Confluence
11 1 (0.27%) Elasticsearch
11 1 (0.27%) nginx
Applications
1 38 (10.13%) Microsoft Office
2 9 (2.40%) Microsoft Excel
3 5 (1.33%) Microsoft PowerPoint
4 1 (0.27%) Photoshop
4 1 (0.27%) SOLIDWORKS
Business Applications
1 4 (1.07%) NetSuite
2 2 (0.53%) Endur
3 1 (0.27%) Shopify
3 1 (0.27%) Temenos T24
Cloud Services
1 160 (42.67%) Office 365
2 79 (21.07%) Azure
3 26 (6.93%) AWS
4 14 (3.73%) Azure Active Directory
5 8 (2.13%) OneDrive
6 7 (1.87%) G Suite
7 5 (1.33%) Power Platform
8 4 (1.07%) PowerApps
8 4 (1.07%) SaaS
9 3 (0.80%) Cloud Computing
9 3 (0.80%) Google Docs
9 3 (0.80%) Google Drive
9 3 (0.80%) Google Sheets
9 3 (0.80%) Power Automate
10 2 (0.53%) IaaS
10 2 (0.53%) Mimecast
11 1 (0.27%) Dropbox
11 1 (0.27%) Dynamics 365
11 1 (0.27%) PaaS
11 1 (0.27%) Slack
Communications & Networking
1 68 (18.13%) Firewall
2 66 (17.60%) TCP/IP
3 52 (13.87%) DNS
4 40 (10.67%) DHCP
5 39 (10.40%) WAN
6 38 (10.13%) VPN
7 37 (9.87%) LAN
8 27 (7.20%) VoIP
9 19 (5.07%) VLAN
10 14 (3.73%) Wireless
11 12 (3.20%) Wi-Fi
12 11 (2.93%) Internet
13 10 (2.67%) NetScaler
14 7 (1.87%) NAS
14 7 (1.87%) SAN
15 6 (1.60%) Network Security
16 5 (1.33%) Cisco IOS
16 5 (1.33%) Remote Desktop
17 4 (1.07%) Intrusion Detection
17 4 (1.07%) Skype
Database & Business Intelligence
1 19 (5.07%) SQL Server
2 4 (1.07%) MySQL
3 3 (0.80%) Amazon RDS
4 1 (0.27%) DB2
4 1 (0.27%) PostgreSQL
4 1 (0.27%) SQL Server 2008
4 1 (0.27%) Tableau
Development Applications
1 6 (1.60%) JIRA
2 4 (1.07%) Team Foundation Server
3 1 (0.27%) Ant
3 1 (0.27%) Bitbucket
3 1 (0.27%) Eclipse
3 1 (0.27%) Git (software)
3 1 (0.27%) Subversion
General
1 36 (9.60%) Multimedia
2 29 (7.73%) Finance
3 12 (3.20%) Telecoms
4 9 (2.40%) Manufacturing
5 7 (1.87%) German Language
5 7 (1.87%) Marketing
6 6 (1.60%) Public Sector
7 4 (1.07%) Advertising
7 4 (1.07%) Law
7 4 (1.07%) Legal
8 2 (0.53%) Electronics
8 2 (0.53%) French Language
8 2 (0.53%) Housing Association
8 2 (0.53%) Pharmaceutical
8 2 (0.53%) Publishing
8 2 (0.53%) Spanish Language
9 1 (0.27%) Automotive
9 1 (0.27%) Banking
9 1 (0.27%) Italian Language
9 1 (0.27%) Retail
Libraries, Frameworks & Software Standards
1 4 (1.07%) Elastic Stack
2 2 (0.53%) Web Services
3 1 (0.27%) .NET
3 1 (0.27%) ASP.NET
3 1 (0.27%) HTML
3 1 (0.27%) REST
Miscellaneous
1 29 (7.73%) Self-Motivation
2 25 (6.67%) Driving Licence
3 14 (3.73%) Analytical Skills
3 14 (3.73%) Management Information System
4 13 (3.47%) Data Centre
5 5 (1.33%) User Experience
6 4 (1.07%) Blackberry
6 4 (1.07%) Client/Server
7 2 (0.53%) Blog
7 2 (0.53%) EPoS
7 2 (0.53%) Replication
7 2 (0.53%) Smartphone
7 2 (0.53%) Video Conferencing
8 1 (0.27%) Bitcoin
8 1 (0.27%) Cloud Native
8 1 (0.27%) Enterprise Storage
8 1 (0.27%) Graphic Design
8 1 (0.27%) Hedge funds
8 1 (0.27%) Virtual Team
8 1 (0.27%) Wiki
Operating Systems
1 219 (58.40%) Windows
2 108 (28.80%) Windows Server
3 80 (21.33%) Windows 10
4 51 (13.60%) Linux
5 44 (11.73%) Windows Server 2012
6 36 (9.60%) Windows 7
6 36 (9.60%) Windows Server 2016
7 24 (6.40%) Windows Server 2008
8 14 (3.73%) Android
9 9 (2.40%) Mac OS
9 9 (2.40%) Windows 8
10 7 (1.87%) Unix
10 7 (1.87%) Windows Server 2019
11 5 (1.33%) Apple iOS
11 5 (1.33%) Windows Server 2003
12 2 (0.53%) Debian
12 2 (0.53%) Oracle Linux
12 2 (0.53%) Red Hat Enterprise Linux
13 1 (0.27%) CentOS
13 1 (0.27%) Ubuntu
Processes & Methodologies
1 49 (13.07%) Problem-Solving
2 43 (11.47%) ITIL
3 19 (5.07%) Infrastructure Engineering
4 13 (3.47%) Mobile Device Management
4 13 (3.47%) Service Delivery
5 12 (3.20%) Migration
6 11 (2.93%) Mentoring
7 10 (2.67%) Computer Science
7 10 (2.67%) CRM
7 10 (2.67%) Data Protection
7 10 (2.67%) Mathematics
7 10 (2.67%) Project Management
8 9 (2.40%) Disaster Recovery
8 9 (2.40%) ERP
9 8 (2.13%) ITIL V3
9 8 (2.13%) Patch Management
9 8 (2.13%) Preventative Maintenance
9 8 (2.13%) Virtual Environments
10 7 (1.87%) Business Continuity
10 7 (1.87%) Presales
Programming Languages
1 41 (10.93%) SQL
2 23 (6.13%) PowerShell
3 9 (2.40%) C
4 3 (0.80%) T-SQL
5 2 (0.53%) Bash Shell
5 2 (0.53%) Python
6 1 (0.27%) JavaScript
6 1 (0.27%) Perl
6 1 (0.27%) Ruby
6 1 (0.27%) Shell Script
Qualifications
1 52 (13.87%) A+ Certification
2 20 (5.33%) Microsoft Certification
3 17 (4.53%) Network+ Certification
4 16 (4.27%) Degree
5 15 (4.00%) CompTIA Security+
5 15 (4.00%) Linux+ Certification
5 15 (4.00%) Server+ Certification
6 12 (3.20%) MCP
7 10 (2.67%) MCSA
8 8 (2.13%) DBS Check
9 6 (1.60%) ITIL Certification
10 5 (1.33%) MCITP
11 4 (1.07%) CCNA
11 4 (1.07%) Cisco Certification
11 4 (1.07%) Citrix Certification
11 4 (1.07%) MCDST
11 4 (1.07%) SC Cleared
11 4 (1.07%) Security Cleared
12 2 (0.53%) DV Cleared
12 2 (0.53%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (4.53%) SLA
2 7 (1.87%) ISO/IEC 27001
3 2 (0.53%) GDPR
3 2 (0.53%) ISO 9001
4 1 (0.27%) HIPAA
4 1 (0.27%) PCI DSS
System Software
1 167 (44.53%) Active Directory
2 65 (17.33%) VMware Infrastructure
3 55 (14.67%) Hyper-V
4 14 (3.73%) VMware ESXi
5 12 (3.20%) XenApp
5 12 (3.20%) XenDesktop
6 9 (2.40%) vSphere
7 7 (1.87%) Virtual Machines
7 7 (1.87%) Virtual Servers
8 5 (1.33%) Citrix Hypervisor
9 4 (1.07%) Microsoft Virtual Server
9 4 (1.07%) VMware Workstation
10 2 (0.53%) KVM
10 2 (0.53%) Virtual Desktop
11 1 (0.27%) Docker
11 1 (0.27%) Terminal Server
11 1 (0.27%) vCloud
11 1 (0.27%) Xen
Systems Management
1 15 (4.00%) Microsoft Intune
2 13 (3.47%) SCCM
3 7 (1.87%) WSUS
4 6 (1.60%) Cisco CUCM
5 4 (1.07%) XenMobile
6 3 (0.80%) AirWatch
6 3 (0.80%) ServiceCenter
6 3 (0.80%) vCenter Server
7 2 (0.53%) Backup Exec
8 1 (0.27%) Grafana
8 1 (0.27%) Graylog
8 1 (0.27%) HAProxy
8 1 (0.27%) Nagios
8 1 (0.27%) Norton AntiVirus
8 1 (0.27%) Opscode Chef
8 1 (0.27%) Prometheus
8 1 (0.27%) Red Hat Satellite
8 1 (0.27%) SCSM
8 1 (0.27%) Terraform
Vendors
1 189 (50.40%) Microsoft
2 87 (23.20%) VMware
3 79 (21.07%) Cisco
4 33 (8.80%) Citrix
5 21 (5.60%) Apple
5 21 (5.60%) HP
6 9 (2.40%) Oracle
7 8 (2.13%) Fortinet
8 7 (1.87%) Dell
8 7 (1.87%) SAP
9 6 (1.60%) Google
9 6 (1.60%) Symantec
9 6 (1.60%) Veeam
10 5 (1.33%) Bloomberg
10 5 (1.33%) Reuters
10 5 (1.33%) ServiceNow
10 5 (1.33%) Sophos
11 4 (1.07%) McAfee
11 4 (1.07%) Mitel
11 4 (1.07%) Red Hat