Period
to 9 August 2020

The median annual salary for an IT Support Engineer was £30,500 in advertised job vacancies during the 6 months to 9 August 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
9 Aug 2020
Same period 2019 Same period 2018
Rank 420 437 499
Rank change year-on-year +17 +62 +6
Permanent jobs requiring an IT Support Engineer 399 975 1,004
As % of all permanent jobs advertised in the UK 0.61% 0.68% 0.59%
As % of the Job Titles category 0.65% 0.71% 0.61%
Number of salaries quoted 347 899 921
Median annual salary £30,500 £28,000 £28,000
Median salary % change year-on-year +8.93% - +1.82%
10th Percentile £22,650 £21,250 £20,500
90th Percentile £45,000 £38,750 £40,000
UK excluding London median annual salary £30,000 £27,500 £27,500
% change year-on-year +9.09% - +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 61,645 137,731 163,876
% of permanent IT jobs with a recognized job title 94.91% 95.86% 96.18%
Number of salaries quoted 49,693 110,036 132,076
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £88,750 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 9 August 2020.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 9 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 354 £30,500 +8.93% 54
UK excluding London +39 285 £30,000 +9.09% 47
London +54 98 £35,000 +16.67% 10
South East +40 95 £30,000 +5.26% 9
North of England +76 50 £29,500 +7.27% 13
South West +39 42 £31,000 +12.73% 5
East of England +118 40 £30,000 +9.09% 5
Midlands +72 27 £30,000 +9.09% 12
Scotland +93 25 £50,000 +73.91% 1
Yorkshire +88 22 £30,000 +14.29% 7
North West +55 20 £26,250 -6.25% 6
West Midlands +67 19 £30,000 +13.21% 5
East Midlands +66 8 £27,500 -1.79% 7
North East +37 8 £30,250 -6.92%
Work from Home +55 7 £40,000 +48.15%
Wales +22 6 £22,000 -2.76% 2

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 9 August 2020, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 297 (74.44%) Windows
2 216 (54.14%) Active Directory
3 194 (48.62%) Microsoft
4 189 (47.37%) Office 365
5 159 (39.85%) Windows Server
6 142 (35.59%) VMware
7 104 (26.07%) VMware Infrastructure
8 103 (25.81%) Windows 10
9 102 (25.56%) Firewall
10 98 (24.56%) Azure
11 76 (19.05%) Cisco
12 75 (18.80%) DNS
13 71 (17.79%) Microsoft Office
14 67 (16.79%) MS Exchange
15 66 (16.54%) Windows Server 2012
16 62 (15.54%) Hyper-V
17 60 (15.04%) Problem-Solving
18 59 (14.79%) Windows 7
18 59 (14.79%) TCP/IP
18 59 (14.79%) ITIL
19 56 (14.04%) DHCP
20 52 (13.03%) Linux
21 51 (12.78%) PowerShell
21 51 (12.78%) Windows Server 2016
22 48 (12.03%) LAN
23 47 (11.78%) AWS
24 46 (11.53%) WAN
25 44 (11.03%) SQL
26 42 (10.53%) SharePoint
26 42 (10.53%) SLA

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (16.79%) MS Exchange
2 42 (10.53%) SharePoint
3 24 (6.02%) Exchange Server 2010
4 22 (5.51%) Exchange Server 2013
5 14 (3.51%) IIS
6 11 (2.76%) Skype for Business
7 6 (1.50%) Apache
8 3 (0.75%) Exchange Server 2003
8 3 (0.75%) Exchange Server 2007
9 2 (0.50%) Confluence
9 2 (0.50%) Tomcat
10 1 (0.25%) Joomla!
10 1 (0.25%) MS Project Server
10 1 (0.25%) nginx
10 1 (0.25%) WordPress
Applications
1 71 (17.79%) Microsoft Office
2 9 (2.26%) Microsoft Excel
3 1 (0.25%) MS Visio
Business Applications
1 2 (0.50%) Elite 3E
2 1 (0.25%) Exchequer
2 1 (0.25%) Salesforce.com CRM
Cloud Services
1 189 (47.37%) Office 365
2 98 (24.56%) Azure
3 47 (11.78%) AWS
4 15 (3.76%) Azure Active Directory
5 14 (3.51%) OneDrive
6 12 (3.01%) GCP
7 11 (2.76%) G Suite
8 6 (1.50%) SaaS
9 5 (1.25%) IaaS
9 5 (1.25%) PaaS
9 5 (1.25%) Power Platform
10 3 (0.75%) Cloud Computing
10 3 (0.75%) Dynamics 365
11 2 (0.50%) Dropbox
11 2 (0.50%) Mimecast
12 1 (0.25%) Slack
Communications & Networking
1 102 (25.56%) Firewall
2 75 (18.80%) DNS
3 59 (14.79%) TCP/IP
4 56 (14.04%) DHCP
5 48 (12.03%) LAN
6 46 (11.53%) WAN
7 38 (9.52%) VPN
8 30 (7.52%) VoIP
9 27 (6.77%) Wireless
10 24 (6.02%) Internet
11 21 (5.26%) Wi-Fi
12 13 (3.26%) SAN
13 12 (3.01%) VLAN
14 11 (2.76%) Skype
15 7 (1.75%) Remote Desktop
16 6 (1.50%) Network Security
16 6 (1.50%) Unified Communications
17 5 (1.25%) Cisco ASA
17 5 (1.25%) NetScaler
17 5 (1.25%) Structured Cabling
Database & Business Intelligence
1 32 (8.02%) SQL Server
2 9 (2.26%) SQL Server 2008
3 6 (1.50%) SQL Server 2017
4 5 (1.25%) Power BI
4 5 (1.25%) SQL Server Reporting Services
5 3 (0.75%) MySQL
5 3 (0.75%) SQL Server 2012
6 2 (0.50%) Amazon RDS
6 2 (0.50%) CouchDB
6 2 (0.50%) Informix
6 2 (0.50%) Relational Database
7 1 (0.25%) Azure SQL Database
7 1 (0.25%) Redis
Development Applications
1 3 (0.75%) JIRA
1 3 (0.75%) Team Foundation Server
1 3 (0.75%) Visual Studio
2 2 (0.50%) Bazaar
3 1 (0.25%) Ant
3 1 (0.25%) Git (software)
3 1 (0.25%) MSI
3 1 (0.25%) Octopus Deploy
3 1 (0.25%) Selenium
General
1 29 (7.27%) Finance
2 22 (5.51%) Law
2 22 (5.51%) Telecoms
3 10 (2.51%) Legal
3 10 (2.51%) Manufacturing
3 10 (2.51%) Public Sector
3 10 (2.51%) Retail
4 7 (1.75%) Marketing
5 5 (1.25%) Advertising
6 4 (1.00%) Electronics
7 3 (0.75%) Automotive
7 3 (0.75%) German Language
7 3 (0.75%) Spanish Language
8 2 (0.50%) French Language
8 2 (0.50%) Norwegian Language
9 1 (0.25%) Banking
9 1 (0.25%) Billing
9 1 (0.25%) Dutch Language
9 1 (0.25%) Games
9 1 (0.25%) Italian Language
Libraries, Frameworks & Software Standards
1 19 (4.76%) Web Services
2 5 (1.25%) .NET
3 3 (0.75%) HTML
4 2 (0.50%) ASP.NET
4 2 (0.50%) ASP.NET MVC
4 2 (0.50%) ASP.NET MVC 5
4 2 (0.50%) CSS
4 2 (0.50%) WebRTC
4 2 (0.50%) XML
5 1 (0.25%) COM
5 1 (0.25%) Elastic Stack
5 1 (0.25%) HTML5
5 1 (0.25%) LEMP Stack
5 1 (0.25%) Node.js
5 1 (0.25%) RabbitMQ
5 1 (0.25%) Regular Expression
Miscellaneous
1 24 (6.02%) Driving Licence
2 18 (4.51%) Analytical Skills
3 17 (4.26%) Self-Motivation
4 13 (3.26%) Data Centre
5 12 (3.01%) CCTV
5 12 (3.01%) Management Information System
6 10 (2.51%) iPad
6 10 (2.51%) Video Conferencing
7 6 (1.50%) EPoS
8 5 (1.25%) Replication
9 4 (1.00%) Client/Server
9 4 (1.00%) Enterprise Storage
9 4 (1.00%) Smartphone
10 3 (0.75%) BBC
10 3 (0.75%) Clustering
10 3 (0.75%) Fat Client
10 3 (0.75%) iPhone
10 3 (0.75%) PKI
10 3 (0.75%) Thin Client
10 3 (0.75%) User Experience
Operating Systems
1 297 (74.44%) Windows
2 159 (39.85%) Windows Server
3 103 (25.81%) Windows 10
4 66 (16.54%) Windows Server 2012
5 59 (14.79%) Windows 7
6 52 (13.03%) Linux
7 51 (12.78%) Windows Server 2016
8 27 (6.77%) Windows Server 2008
9 18 (4.51%) Windows Server 2019
10 15 (3.76%) Windows 8
11 12 (3.01%) Apple iOS
11 12 (3.01%) Mac OS
12 9 (2.26%) Mac OS X
12 9 (2.26%) Unix
13 7 (1.75%) Android
13 7 (1.75%) CentOS
14 5 (1.25%) Ubuntu
15 3 (0.75%) Red Hat Enterprise Linux
15 3 (0.75%) Windows XP
16 2 (0.50%) VMS
Processes & Methodologies
1 60 (15.04%) Problem-Solving
2 59 (14.79%) ITIL
3 30 (7.52%) Infrastructure Engineering
4 18 (4.51%) DevOps
4 18 (4.51%) Server Management
5 17 (4.26%) Service Delivery
6 16 (4.01%) Asset Management
7 13 (3.26%) Change Management
7 13 (3.26%) Disaster Recovery
8 12 (3.01%) Computer Science
9 11 (2.76%) Agile Software Development
9 11 (2.76%) Mentoring
9 11 (2.76%) Migration
9 11 (2.76%) Root Cause Analysis
10 10 (2.51%) ERP
10 10 (2.51%) Mobile Device Management
10 10 (2.51%) Project Management
10 10 (2.51%) Stakeholder Management
11 9 (2.26%) Decision-Making
12 8 (2.01%) Collaborative Working
Programming Languages
1 51 (12.78%) PowerShell
2 44 (11.03%) SQL
3 11 (2.76%) Bash Shell
4 10 (2.51%) Python
5 3 (0.75%) Perl
5 3 (0.75%) Ruby
6 2 (0.50%) C
6 2 (0.50%) JavaScript
6 2 (0.50%) Shell Script
6 2 (0.50%) T-SQL
6 2 (0.50%) VB
7 1 (0.25%) C#
7 1 (0.25%) Java
7 1 (0.25%) PHP
7 1 (0.25%) VBScript
Qualifications
1 41 (10.28%) Microsoft Certification
2 33 (8.27%) Degree
3 27 (6.77%) Cisco Certification
4 26 (6.52%) MCSE
5 25 (6.27%) Security Cleared
6 24 (6.02%) CCNA
7 22 (5.51%) MCSA
8 18 (4.51%) SC Cleared
9 11 (2.76%) MCP
9 11 (2.76%) VMware Certified Professional (VCP)
10 9 (2.26%) MCITP
11 8 (2.01%) CWNA
12 6 (1.50%) A+ Certification
12 6 (1.50%) DBS Check
12 6 (1.50%) MCTS
13 4 (1.00%) CCA
13 4 (1.00%) Citrix Certification
13 4 (1.00%) Computer Science Degree
14 3 (0.75%) CCNP
14 3 (0.75%) ITIL Certification
Quality Assurance & Compliance
1 42 (10.53%) SLA
2 10 (2.51%) QA
3 9 (2.26%) ISO/IEC 27001
4 6 (1.50%) GDPR
5 4 (1.00%) PCI DSS
6 1 (0.25%) ISO 9001
System Software
1 216 (54.14%) Active Directory
2 104 (26.07%) VMware Infrastructure
3 62 (15.54%) Hyper-V
4 15 (3.76%) vSphere
5 14 (3.51%) Virtual Machines
6 11 (2.76%) VMware ESXi
7 9 (2.26%) XenApp
8 7 (1.75%) Virtual Servers
8 7 (1.75%) XenDesktop
9 6 (1.50%) VMware Server
9 6 (1.50%) VMware Workstation
10 5 (1.25%) Firmware
10 5 (1.25%) VirtualBox
11 4 (1.00%) Docker
11 4 (1.00%) Microsoft Virtual Server
12 3 (0.75%) Citrix Hypervisor
12 3 (0.75%) KVM
12 3 (0.75%) Microsoft App-V
12 3 (0.75%) NFS
12 3 (0.75%) Terminal Server
Systems Management
1 31 (7.77%) SCCM
2 17 (4.26%) WSUS
3 8 (2.01%) SCOM
4 7 (1.75%) Backup Exec
4 7 (1.75%) FortiGate
5 5 (1.25%) Cisco Prime
5 5 (1.25%) Jamf Pro
5 5 (1.25%) McAfee ePO
5 5 (1.25%) Microsoft Intune
5 5 (1.25%) Nagios
6 4 (1.00%) Norton AntiVirus
7 3 (0.75%) Terraform
8 2 (0.50%) AirWatch
8 2 (0.50%) Check_MK
8 2 (0.50%) Symantec Endpoint Protection
8 2 (0.50%) XenMobile
9 1 (0.25%) Graphite
9 1 (0.25%) Graylog
9 1 (0.25%) HAProxy
9 1 (0.25%) Kubernetes
Vendors
1 194 (48.62%) Microsoft
2 142 (35.59%) VMware
3 76 (19.05%) Cisco
4 35 (8.77%) Citrix
5 32 (8.02%) Veeam
6 30 (7.52%) Apple
7 26 (6.52%) HP
8 18 (4.51%) Dell
8 18 (4.51%) Meraki
9 17 (4.26%) Google
10 13 (3.26%) Symantec
11 12 (3.01%) SolarWinds
12 10 (2.51%) IBM
13 9 (2.26%) McAfee
13 9 (2.26%) SonicWALL
14 6 (1.50%) SAP
15 5 (1.25%) Juniper
15 5 (1.25%) Palo Alto
16 4 (1.00%) Draytek
16 4 (1.00%) Spiceworks