IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 18 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 421 377 354
Rank change year-on-year -44 -23 +284
Permanent jobs requiring an IT Support Engineer 276 533 525
As % of all permanent jobs advertised in the UK 0.56% 0.68% 0.87%
As % of the Job Titles category 0.62% 0.72% 0.93%
Number of salaries quoted 241 408 469
10th Percentile £25,375 £24,000 £24,950
25th Percentile £27,750 £26,750 £27,500
Median annual salary (50th Percentile) £33,500 £32,000 £32,500
Median % change year-on-year +4.69% -1.54% +4.45%
75th Percentile £41,750 £37,000 £37,500
90th Percentile £47,500 £43,750 £40,350
UK excluding London median annual salary £32,500 £30,000 £31,000
% change year-on-year +8.33% -3.23% +3.33%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 44,338 74,395 56,728
% of permanent jobs with a recognized job title 89.65% 95.25% 94.13%
Number of salaries quoted 26,053 44,780 43,966
10th Percentile £28,250 £30,000 £32,500
25th Percentile £36,250 £40,000 £43,750
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £73,750 £80,000
90th Percentile £95,000 £92,500 £97,500
UK excluding London median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% -

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 18 September 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 18 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -63 251 £35,000 +7.69% 121
UK excluding London -51 227 £32,500 +8.33% 135
South East +15 62 £40,000 +33.33% 39
Midlands -11 54 £29,000 -3.33% 24
Work from Home +22 53 £35,000 +7.69% 35
North of England -44 46 £32,250 +5.74% 28
London +51 43 £40,000 +11.11% 16
East Midlands +27 40 £26,500 -18.46% 16
Yorkshire +13 32 £31,250 +4.17% 9
South West +39 27 £34,000 +8.80% 15
East of England -32 19 £34,500 +7.81% 10
Scotland +43 18 £27,250 -4.39% 17
West Midlands -15 14 £35,000 +22.81% 8
North West -28 14 £32,250 +13.16% 15
Northern Ireland +12 1 £31,500 +5.00% 6

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 September 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 199 (72.10%) Microsoft
2 187 (67.75%) Windows
3 181 (65.58%) Microsoft 365
4 164 (59.42%) Active Directory
5 135 (48.91%) Social Skills
6 108 (39.13%) Azure
7 107 (38.77%) Problem-Solving
8 92 (33.33%) Windows Server
9 81 (29.35%) Microsoft Intune
10 78 (28.26%) DNS
11 73 (26.45%) Firewall
12 72 (26.09%) Customer Service
13 70 (25.36%) Entra ID
13 70 (25.36%) DHCP
14 59 (21.38%) VMware
15 57 (20.65%) Degree
16 53 (19.20%) Driving Licence
17 52 (18.84%) PowerShell
18 51 (18.48%) Cybersecurity
19 50 (18.12%) VLAN
19 50 (18.12%) SharePoint
20 48 (17.39%) Microsoft Exchange
21 47 (17.03%) VMware Infrastructure
22 43 (15.58%) Hyper-V
23 42 (15.22%) ITIL
24 41 (14.86%) Cisco
25 38 (13.77%) Disaster Recovery
25 38 (13.77%) Windows 10
26 36 (13.04%) Infrastructure Engineering
27 35 (12.68%) TCP/IP

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (18.12%) SharePoint
2 48 (17.39%) Microsoft Exchange
3 6 (2.17%) IIS
Applications
1 16 (5.80%) Microsoft Office
2 3 (1.09%) CINEMA 4D
3 2 (0.72%) Microsoft Excel
3 2 (0.72%) Microsoft PowerPoint
3 2 (0.72%) MS Visio
4 1 (0.36%) Acrobat
4 1 (0.36%) Adobe Creative Suite
Business Applications
1 4 (1.45%) Dynamics CRM
2 1 (0.36%) Dynamics AX
2 1 (0.36%) Remedy ITSM
Cloud Services
1 181 (65.58%) Microsoft 365
2 108 (39.13%) Azure
3 70 (25.36%) Entra ID
4 23 (8.33%) SaaS
5 21 (7.61%) AWS
6 20 (7.25%) OneDrive
7 8 (2.90%) Cloud Computing
8 6 (2.17%) PaaS
9 5 (1.81%) IaaS
9 5 (1.81%) Rubrik
9 5 (1.81%) Serverless
10 4 (1.45%) Google Workspace
10 4 (1.45%) Power Platform
11 3 (1.09%) Adobe Creative Cloud
11 3 (1.09%) GCP
11 3 (1.09%) iPaaS
11 3 (1.09%) Mimecast
12 2 (0.72%) Dynamics 365
13 1 (0.36%) Microsoft Purview
13 1 (0.36%) Power Automate
Communications & Networking
1 78 (28.26%) DNS
2 73 (26.45%) Firewall
3 70 (25.36%) DHCP
4 50 (18.12%) VLAN
5 35 (12.68%) TCP/IP
6 33 (11.96%) VPN
7 32 (11.59%) SAN
8 28 (10.14%) WAN
8 28 (10.14%) Wi-Fi
9 24 (8.70%) LAN
10 18 (6.52%) VoIP
11 16 (5.80%) NAS
11 16 (5.80%) Wireless
12 12 (4.35%) Cisco IOS
13 9 (3.26%) SD-WAN
14 8 (2.90%) IPsec
15 5 (1.81%) IP Telephony
15 5 (1.81%) iSCSI
15 5 (1.81%) SNMP
15 5 (1.81%) Structured Cabling
Database & Business Intelligence
1 32 (11.59%) SQL Server
2 6 (2.17%) Amazon RDS
3 2 (0.72%) Power BI
4 1 (0.36%) MySQL
Development Applications
1 1 (0.36%) JIRA
General
1 135 (48.91%) Social Skills
2 24 (8.70%) Analytical Skills
3 23 (8.33%) Finance
4 19 (6.88%) Manufacturing
4 19 (6.88%) Organisational Skills
5 15 (5.43%) Inclusion and Diversity
6 12 (4.35%) Telecoms
7 11 (3.99%) Law
8 9 (3.26%) Public Sector
9 8 (2.90%) Retail
10 6 (2.17%) Electronics
10 6 (2.17%) Marketing
11 5 (1.81%) Billing
12 4 (1.45%) Legal
13 3 (1.09%) Back Office
13 3 (1.09%) Documentation Skills
13 3 (1.09%) Publishing
14 2 (0.72%) Automotive
14 2 (0.72%) Financial Institution
15 1 (0.36%) Military
Libraries, Frameworks & Software Standards
1 5 (1.81%) 802.1X
2 3 (1.09%) EDI
3 2 (0.72%) .NET
4 1 (0.36%) ModSecurity
Miscellaneous
1 53 (19.20%) Driving Licence
2 27 (9.78%) Onboarding
3 22 (7.97%) Self-Motivation
4 12 (4.35%) Clustering
5 11 (3.99%) Mobile App
6 7 (2.54%) BYOD
7 6 (2.17%) FMCG
7 6 (2.17%) Video Conferencing
8 5 (1.81%) Analytical Mindset
8 5 (1.81%) Blackberry
8 5 (1.81%) Cyber Security Posture
8 5 (1.81%) iPhone
8 5 (1.81%) Social Media
9 4 (1.45%) CCTV
9 4 (1.45%) Enterprise Software
10 3 (1.09%) Enterprise Storage
10 3 (1.09%) Security Posture
11 2 (0.72%) Data Centre
11 2 (0.72%) Educational Technology
11 2 (0.72%) Virtual Team
Operating Systems
1 187 (67.75%) Windows
2 92 (33.33%) Windows Server
3 38 (13.77%) Windows 10
4 30 (10.87%) Mac OS
5 27 (9.78%) Android
6 25 (9.06%) Linux
7 20 (7.25%) Apple iOS
8 8 (2.90%) Windows Server 2016
9 6 (2.17%) VMS
10 5 (1.81%) Windows Server 2019
11 4 (1.45%) Unix
Processes & Methodologies
1 107 (38.77%) Problem-Solving
2 72 (26.09%) Customer Service
3 51 (18.48%) Cybersecurity
4 42 (15.22%) ITIL
5 38 (13.77%) Disaster Recovery
6 36 (13.04%) Infrastructure Engineering
7 34 (12.32%) Migration
8 23 (8.33%) Mentoring
9 22 (7.97%) Continuous Improvement
10 21 (7.61%) CRM
11 19 (6.88%) IT Strategy
11 19 (6.88%) Kalman Filter
11 19 (6.88%) Virtual Environments
12 17 (6.16%) Data Privacy
12 17 (6.16%) Project Delivery
13 16 (5.80%) Vulnerability Management
14 15 (5.43%) High Availability
14 15 (5.43%) ITSM
14 15 (5.43%) Patch Management
14 15 (5.43%) Server Building
Programming Languages
1 52 (18.84%) PowerShell
2 6 (2.17%) SQL
3 5 (1.81%) Python
4 2 (0.72%) C#
5 1 (0.36%) T-SQL
5 1 (0.36%) VBA
Qualifications
1 57 (20.65%) Degree
2 29 (10.51%) Microsoft Certification
3 20 (7.25%) DBS Check
4 18 (6.52%) Security Cleared
5 11 (3.99%) HND
6 10 (3.62%) CCNA
6 10 (3.62%) Cisco Certification
7 8 (2.90%) DV Cleared
8 7 (2.54%) Computer Science Degree
8 7 (2.54%) MCP
8 7 (2.54%) SC Cleared
9 6 (2.17%) A+ Certification
9 6 (2.17%) ACMT
9 6 (2.17%) VMware Certified Professional (VCP)
10 4 (1.45%) MCSA
11 2 (0.72%) CCNP
11 2 (0.72%) HNC
11 2 (0.72%) ITIL Certification
11 2 (0.72%) ITIL Foundation Certificate
11 2 (0.72%) NVQ Level 3
Quality Assurance & Compliance
1 22 (7.97%) ISO/IEC 27001
2 18 (6.52%) Cyber Essentials
2 18 (6.52%) GDPR
3 5 (1.81%) Cyber Essentials PLUS
4 4 (1.45%) SLA
5 1 (0.36%) Accessibility
System Software
1 164 (59.42%) Active Directory
2 47 (17.03%) VMware Infrastructure
3 43 (15.58%) Hyper-V
4 8 (2.90%) Firmware
4 8 (2.90%) VMware ESXi
5 6 (2.17%) Docker
6 3 (1.09%) Virtual Servers
7 2 (0.72%) BitLocker
7 2 (0.72%) Microsoft Virtual Server
7 2 (0.72%) vSphere
8 1 (0.36%) Virtual Desktop
8 1 (0.36%) VMware Server
8 1 (0.36%) XenApp
8 1 (0.36%) XenDesktop
Systems Management
1 81 (29.35%) Microsoft Intune
2 16 (5.80%) SCCM
3 12 (4.35%) Autotask
4 9 (3.26%) Kubernetes
5 7 (2.54%) Jamf Pro
6 6 (2.17%) vCenter Server
7 5 (1.81%) SmoothWall
8 3 (1.09%) Failover Clustering
9 1 (0.36%) Ansible
9 1 (0.36%) FortiGate
9 1 (0.36%) Microsoft Clustering
9 1 (0.36%) NetBackup
9 1 (0.36%) Plesk
9 1 (0.36%) Puppet
9 1 (0.36%) Terraform
9 1 (0.36%) WhatsUp Gold
Vendors
1 199 (72.10%) Microsoft
2 59 (21.38%) VMware
3 41 (14.86%) Cisco
4 28 (10.14%) Apple
5 22 (7.97%) Veeam
6 19 (6.88%) Sophos
7 17 (6.16%) HP
8 15 (5.43%) Zoho
9 14 (5.07%) Datto
10 12 (4.35%) Aruba
11 11 (3.99%) Meraki
12 9 (3.26%) Google
13 7 (2.54%) SAP
14 6 (2.17%) Oracle
15 5 (1.81%) McAfee
15 5 (1.81%) Progress
15 5 (1.81%) ServiceNow
16 4 (1.45%) Fortinet
16 4 (1.45%) HubSpot
16 4 (1.45%) Salesforce