Period
to 17 January 2018

The median annual salary for an IT Support Engineer was £27,000 in advertised job vacancies during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 486 495 546
Rank change year-on-year +9 +51 +24
Permanent jobs requiring an IT Support Engineer 967 970 999
As % of all permanent IT jobs advertised in the UK 0.56% 0.55% 0.49%
As % of the Job Titles category 0.58% 0.57% 0.50%
Number of salaries quoted 847 916 924
UK median annual salary £27,000 £26,000 £25,000
Median salary % change year-on-year +3.85% +4.00% -5.66%
10th Percentile £19,250 £19,000 £19,000
90th Percentile £40,000 £37,500 £38,750
UK excluding London median annual salary £26,000 £25,000 £24,500
% change year-on-year +4.00% +2.04% -3.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,399 171,574 198,444
% of permanent IT jobs with a recognized job title 96.07% 96.47% 96.57%
Number of salaries quoted 135,020 142,894 165,923
UK median annual salary £50,000 £47,500 £45,550
Median salary % change year-on-year +5.26% +4.28% +1.22%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £79,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

The salary distribution of IT jobs citing IT Support Engineer over the 6 months to 17 January 2018.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 888 £27,500 +5.77% 197
UK excluding London +41 723 £26,000 +4.00% 163
South East +10 225 £26,500 +3.92% 39
London -28 219 £31,000 +10.71% 45
North of England +9 130 £25,125 +0.50% 46
South West +15 126 £23,500 -6.00% 19
East of England +54 105 £28,000 +5.66% 18
Midlands +15 87 £26,000 +4.00% 30
North West -19 73 £24,000 -2.04% 33
Yorkshire +46 55 £28,250 +10.78% 13
West Midlands 0 45 £25,000 - 15
East Midlands +32 42 £27,500 +19.57% 15
Wales +18 28 £22,000 -12.00% 4
Scotland -16 22 £19,500 -29.09% 7
North East -19 2 £25,000 +13.64%
Northern Ireland -22 1 £35,000 +84.21%

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2018, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Engineer in the job title.

1 816 (84.38%) Windows
2 590 (61.01%) Active Directory
3 439 (45.40%) Microsoft
4 416 (43.02%) Windows Server
5 304 (31.44%) VMware
6 300 (31.02%) Office 365
7 287 (29.68%) Windows Server 2012
8 286 (29.58%) Windows Server 2008
9 270 (27.92%) Windows 7
10 255 (26.37%) Microsoft Office
11 253 (26.16%) MS Exchange
12 194 (20.06%) Windows 10
13 192 (19.86%) ITIL
14 189 (19.54%) Firewall
15 185 (19.13%) VMware Infrastructure
16 179 (18.51%) Hyper-V
17 153 (15.82%) DNS
18 138 (14.27%) TCP/IP
19 129 (13.34%) DHCP
19 129 (13.34%) Microsoft Certification
20 126 (13.03%) Windows 8
21 114 (11.79%) Cisco
22 109 (11.27%) WAN
23 108 (11.17%) LAN
24 105 (10.86%) SLA
25 101 (10.44%) Linux
25 101 (10.44%) Exchange Server 2010
26 98 (10.13%) Citrix
27 92 (9.51%) SQL
28 90 (9.31%) SQL Server

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 253 (26.16%) MS Exchange
2 101 (10.44%) Exchange Server 2010
3 67 (6.93%) Exchange Server 2013
4 56 (5.79%) SharePoint
5 36 (3.72%) IIS
6 24 (2.48%) Exchange Server 2007
7 21 (2.17%) Skype for Business
8 13 (1.34%) Apache
8 13 (1.34%) Exchange Server 2003
9 5 (0.52%) SharePoint 2013
9 5 (0.52%) Tomcat
10 4 (0.41%) CMS
10 4 (0.41%) IBM Notes
10 4 (0.41%) JBoss
10 4 (0.41%) WordPress
11 3 (0.31%) OpenStack
11 3 (0.31%) WebLogic
11 3 (0.31%) WebLogic Portal
12 2 (0.21%) nginx
13 1 (0.10%) Confluence
Applications
1 255 (26.37%) Microsoft Office
2 10 (1.03%) Microsoft Excel
3 5 (0.52%) Photoshop
4 4 (0.41%) Microsoft PowerPoint
5 3 (0.31%) Microsoft Project
6 2 (0.21%) AutoCAD
7 1 (0.10%) Maya
7 1 (0.10%) MS Visio
7 1 (0.10%) SOLIDWORKS
7 1 (0.10%) Spreadsheet
Business Applications
1 7 (0.72%) Dynamics CRM
2 4 (0.41%) SAP Business One
3 2 (0.21%) Dynamics AX
3 2 (0.21%) SystmOne
3 2 (0.21%) WebTrends
4 1 (0.10%) Dynamics NAV
4 1 (0.10%) Epicor Vantage
4 1 (0.10%) Infor CloudSuite Industrial (formerly SyteLine)
4 1 (0.10%) Pegasus Opera
4 1 (0.10%) Temenos T24
Cloud Services
1 300 (31.02%) Office 365
2 84 (8.69%) Microsoft Azure
3 30 (3.10%) Amazon AWS
4 14 (1.45%) G Suite
5 10 (1.03%) Mimecast
5 10 (1.03%) SaaS
6 7 (0.72%) Slack
7 6 (0.62%) Azure Active Directory
8 5 (0.52%) Cloud Computing
9 3 (0.31%) Adobe Creative Cloud
9 3 (0.31%) Amazon EC2
9 3 (0.31%) Amazon S3
9 3 (0.31%) AWS CloudFormation
9 3 (0.31%) CloudFront
9 3 (0.31%) Virtual Private Cloud
10 2 (0.21%) Dynamics 365
10 2 (0.21%) GitHub
10 2 (0.21%) Google Analytics
11 1 (0.10%) Basecamp
11 1 (0.10%) SoftLayer
Communications & Networking
1 189 (19.54%) Firewall
2 153 (15.82%) DNS
3 138 (14.27%) TCP/IP
4 129 (13.34%) DHCP
5 109 (11.27%) WAN
6 108 (11.17%) LAN
7 84 (8.69%) VPN
8 70 (7.24%) SAN
9 64 (6.62%) VLAN
9 64 (6.62%) VoIP
10 54 (5.58%) Wireless
11 23 (2.38%) Wi-Fi
12 18 (1.86%) Skype
13 17 (1.76%) Internet
14 16 (1.65%) Network Security
15 14 (1.45%) NAS
16 13 (1.34%) Remote Desktop
16 13 (1.34%) SMS
17 11 (1.14%) ADSL
18 10 (1.03%) Broadband
Database & Business Intelligence
1 90 (9.31%) SQL Server
2 8 (0.83%) Crystal Reports
2 8 (0.83%) MySQL
3 5 (0.52%) SQL Server 2008
4 4 (0.41%) SQL Server 2012
5 3 (0.31%) Amazon RDS
5 3 (0.31%) Oracle Database
5 3 (0.31%) SQL Server 2014
6 2 (0.21%) Relational Database
6 2 (0.21%) SQL Server 2005
6 2 (0.21%) SQL Server Reporting Services
7 1 (0.10%) CorVu
7 1 (0.10%) Data Warehouse
7 1 (0.10%) FileMaker
7 1 (0.10%) Geospatial Data
7 1 (0.10%) GIS
7 1 (0.10%) RDBMS
7 1 (0.10%) SQL Server Integration Services
Development Applications
1 7 (0.72%) JIRA
2 5 (0.52%) Git (software)
3 2 (0.21%) TeamCity
4 1 (0.10%) Bitbucket
4 1 (0.10%) Bugzilla
4 1 (0.10%) Jenkins
4 1 (0.10%) MSI
4 1 (0.10%) Team Foundation Server
4 1 (0.10%) Visual Studio
4 1 (0.10%) Visual Studio Team System
General
1 51 (5.27%) Telecoms
2 32 (3.31%) Finance
3 30 (3.10%) Manufacturing
4 25 (2.59%) Advertising
5 22 (2.28%) Legal
6 16 (1.65%) Marketing
7 15 (1.55%) Law
7 15 (1.55%) Retail
8 9 (0.93%) Games
9 7 (0.72%) Arabic Language
9 7 (0.72%) Banking
10 4 (0.41%) Military
11 3 (0.31%) Electronics
11 3 (0.31%) Financial Institution
11 3 (0.31%) German Language
11 3 (0.31%) Retail Banking
12 2 (0.21%) Back Office
12 2 (0.21%) Dutch Language
12 2 (0.21%) French Language
12 2 (0.21%) Front Office
Libraries, Frameworks & Software Standards
1 17 (1.76%) Web Services
2 7 (0.72%) CSS
2 7 (0.72%) HTML
3 5 (0.52%) Software Packaging
4 4 (0.41%) LAMP
4 4 (0.41%) Velocity
5 3 (0.31%) COM
6 2 (0.21%) .NET
6 2 (0.21%) jQuery
6 2 (0.21%) LEMP Stack
6 2 (0.21%) Middleware
6 2 (0.21%) X-Windows
7 1 (0.10%) 802.1X
7 1 (0.10%) ADSI
7 1 (0.10%) ASP.NET
7 1 (0.10%) Flash
7 1 (0.10%) IBM Integration Bus
7 1 (0.10%) Regular Expression
7 1 (0.10%) WinForms
Miscellaneous
1 65 (6.72%) Driving Licence
2 41 (4.24%) Analytical Skills
3 38 (3.93%) Fat Client
3 38 (3.93%) Thin Client
4 25 (2.59%) Data Centre
5 21 (2.17%) Computer Science
6 17 (1.76%) iPad
6 17 (1.76%) Management Information System
6 17 (1.76%) Smartphone
7 15 (1.55%) Blackberry
7 15 (1.55%) iPhone
8 14 (1.45%) Video Conferencing
9 13 (1.34%) Enterprise Storage
10 11 (1.14%) Analytical Mindset
11 9 (0.93%) CCTV
11 9 (0.93%) Clustering
12 8 (0.83%) PDA
13 7 (0.72%) Fintech
13 7 (0.72%) Linux Command Line
14 4 (0.41%) Cyberthreat
Operating Systems
1 816 (84.38%) Windows
2 416 (43.02%) Windows Server
3 287 (29.68%) Windows Server 2012
4 286 (29.58%) Windows Server 2008
5 270 (27.92%) Windows 7
6 194 (20.06%) Windows 10
7 126 (13.03%) Windows 8
8 101 (10.44%) Linux
9 44 (4.55%) Mac OS X
10 39 (4.03%) Windows Server 2003
11 36 (3.72%) Windows XP
12 25 (2.59%) Android
13 19 (1.96%) Apple iOS
14 16 (1.65%) Unix
15 13 (1.34%) Mac OS
16 7 (0.72%) Red Hat Enterprise Linux
16 7 (0.72%) Ubuntu
17 5 (0.52%) CentOS
17 5 (0.52%) Windows Vista
18 3 (0.31%) Windows 2000 Server
Processes & Methodologies
1 192 (19.86%) ITIL
2 33 (3.41%) Disaster Recovery
2 33 (3.41%) Time Management
3 27 (2.79%) Mentoring
3 27 (2.79%) Project Management
3 27 (2.79%) Service Delivery
4 24 (2.48%) ERP
5 23 (2.38%) Migration
5 23 (2.38%) Problem Management
6 22 (2.28%) Incident Management
7 20 (2.07%) Kalman Filter
8 16 (1.65%) Change Management
8 16 (1.65%) Service Management
9 14 (1.45%) Agile Software Development
9 14 (1.45%) CRM
10 13 (1.34%) Hardware Maintenance
10 13 (1.34%) Mobile Device Management
10 13 (1.34%) Proactive Monitoring
11 12 (1.24%) ITIL V3
11 12 (1.24%) Line Management
Programming Languages
1 92 (9.51%) SQL
2 41 (4.24%) PowerShell
3 12 (1.24%) T-SQL
4 10 (1.03%) C
4 10 (1.03%) Shell Script
5 9 (0.93%) C#
6 8 (0.83%) VBScript
7 7 (0.72%) Bash Shell
8 6 (0.62%) Python
9 5 (0.52%) Java
9 5 (0.52%) JavaScript
10 3 (0.31%) PHP
11 1 (0.10%) C++
11 1 (0.10%) Perl
11 1 (0.10%) PL/SQL
Qualifications
1 129 (13.34%) Microsoft Certification
2 84 (8.69%) MCSE
3 65 (6.72%) Degree
4 64 (6.62%) MCSA
5 52 (5.38%) Cisco Certification
6 46 (4.76%) CCNA
7 30 (3.10%) MCP
8 28 (2.90%) Security Cleared
9 26 (2.69%) MCITP
10 20 (2.07%) CCNP
11 17 (1.76%) A+ Certification
12 16 (1.65%) DBS Check
12 16 (1.65%) VMware Certified Professional (VCP)
13 12 (1.24%) Computer Science Degree
14 11 (1.14%) DV Cleared
14 11 (1.14%) Master's Degree
14 11 (1.14%) SC Cleared
15 10 (1.03%) ITIL Certification
16 6 (0.62%) CCA
16 6 (0.62%) Citrix Certification
Quality Assurance & Compliance
1 105 (10.86%) SLA
2 10 (1.03%) ISO/IEC 27001
3 3 (0.31%) ISO 9001
3 3 (0.31%) PCI DSS
4 1 (0.10%) COBIT
4 1 (0.10%) DICOM
4 1 (0.10%) HL7
4 1 (0.10%) PMO
System Software
1 590 (61.01%) Active Directory
2 185 (19.13%) VMware Infrastructure
3 179 (18.51%) Hyper-V
4 30 (3.10%) vSphere
5 28 (2.90%) VMware ESXi
5 28 (2.90%) XenApp
6 27 (2.79%) Terminal Services
6 27 (2.79%) VirtualBox
7 13 (1.34%) Virtual Servers
8 9 (0.93%) Virtual Desktop
8 9 (0.93%) Virtual Machines
9 8 (0.83%) XenDesktop
10 7 (0.72%) VMware Workstation
11 5 (0.52%) VMware Server
12 4 (0.41%) Docker
12 4 (0.41%) KVM
12 4 (0.41%) OpenSIPS
13 3 (0.31%) NFS
14 2 (0.21%) Microsoft Virtual Server
14 2 (0.21%) Samba
Systems Management
1 65 (6.72%) SCCM
2 19 (1.96%) Backup Exec
3 13 (1.34%) SCOM
4 10 (1.03%) WSUS
5 7 (0.72%) Microsoft Clustering
6 5 (0.52%) Systems Management Server (SMS)
7 4 (0.41%) Opscode Chef
8 3 (0.31%) Norton AntiVirus
8 3 (0.31%) SCVMM
8 3 (0.31%) Symantec Endpoint Protection
9 2 (0.21%) AirWatch
9 2 (0.21%) Ansible
9 2 (0.21%) Cisco CUCM
9 2 (0.21%) Kubernetes
9 2 (0.21%) McAfee ePO
9 2 (0.21%) Nagios
9 2 (0.21%) Puppet
9 2 (0.21%) Simpana
10 1 (0.10%) HockeyApp
10 1 (0.10%) vCenter Server
Vendors
1 439 (45.40%) Microsoft
2 304 (31.44%) VMware
3 114 (11.79%) Cisco
4 98 (10.13%) Citrix
5 72 (7.45%) Apple
6 49 (5.07%) Intel
7 43 (4.45%) HP
8 32 (3.31%) Dell
9 28 (2.90%) Veeam
10 20 (2.07%) Avaya
11 17 (1.76%) Google
12 15 (1.55%) WatchGuard
13 13 (1.34%) Symantec
14 11 (1.14%) EqualLogic
14 11 (1.14%) Oracle
14 11 (1.14%) SAP
15 9 (0.93%) SonicWALL
16 8 (0.83%) Juniper
16 8 (0.83%) Mitel
16 8 (0.83%) Red Hat