IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 30 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Jul 2026
Same period 2025 Same period 2024
Rank 155 414 295
Rank change year-on-year +259 -119 +69
Permanent jobs requiring an IT Support Engineer 1,344 289 799
As % of all permanent jobs in the UK 1.31% 0.59% 0.92%
As % of the Job Titles category 1.39% 0.65% 0.97%
Number of salaries quoted 1,235 251 648
10th Percentile £26,750 £25,750 £23,500
25th Percentile £29,000 £27,500 £26,000
Median annual salary (50th Percentile) £33,500 £33,000 £30,000
Median % change year-on-year +1.52% +10.00% -7.69%
75th Percentile £38,750 £41,750 £35,750
90th Percentile £45,000 £47,500 £43,750
UK excluding London median annual salary £32,500 £32,533 £30,000
% change year-on-year -0.10% +8.44% -4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 96,591 44,419 82,565
% of permanent jobs with a recognized job title 94.36% 90.03% 94.80%
Number of salaries quoted 66,030 26,374 56,860
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 30 July 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 30 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +252 1,214 £33,500 - 101
UK excluding London +226 1,175 £32,500 -0.10% 95
South East +125 338 £34,500 -8.00% 34
Work from Home +111 240 £33,500 +3.88% 22
North of England +113 235 £31,000 +3.33% 16
East of England +102 194 £32,500 -0.10% 24
South West +41 158 £35,000 +7.69% 7
London +57 145 £35,000 -10.26% 21
Midlands +64 143 £32,000 +16.36% 12
North West +109 134 £32,500 +6.56% 10
Yorkshire +24 95 £30,000 +13.21% 6
West Midlands +35 74 £32,500 +10.17% 6
East Midlands +26 69 £30,000 +14.29% 6
Scotland +60 60 £28,500 +4.59% 6
Wales - 39 £45,000 - 1
Northern Ireland - 8 £41,000 - 1
North East -46 6 £42,500 +6.25%

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 30 July 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 736 (54.76%) Microsoft
2 733 (54.54%) Microsoft 365
3 673 (50.07%) Windows
4 525 (39.06%) Active Directory
5 353 (26.26%) Azure
6 343 (25.52%) Problem-Solving
7 327 (24.33%) Customer Service
8 323 (24.03%) Windows Server
9 322 (23.96%) Entra ID
10 251 (18.68%) Microsoft Exchange
11 238 (17.71%) Microsoft Intune
12 214 (15.92%) Firewall
13 212 (15.77%) SharePoint
14 191 (14.21%) DNS
15 176 (13.10%) Hyper-V
16 164 (12.20%) VMware
17 156 (11.61%) DHCP
18 148 (11.01%) Mac OS
19 145 (10.79%) Cybersecurity
20 138 (10.27%) VMware Infrastructure
21 136 (10.12%) Windows 10
22 133 (9.90%) VPN
23 131 (9.75%) ITIL
24 129 (9.60%) Wi-Fi
25 112 (8.33%) Microsoft Office
26 104 (7.74%) Continuous Improvement
27 98 (7.29%) TCP/IP
28 97 (7.22%) LAN
28 97 (7.22%) Linux
29 96 (7.14%) Infrastructure Engineering

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 251 (18.68%) Microsoft Exchange
2 212 (15.77%) SharePoint
3 17 (1.26%) IIS
4 14 (1.04%) Confluence
4 14 (1.04%) Exchange Server 2007
4 14 (1.04%) Exchange Server 2010
4 14 (1.04%) Exchange Server 2013
5 3 (0.22%) Apache
6 1 (0.074%) WordPress
Applications
1 112 (8.33%) Microsoft Office
2 19 (1.41%) Microsoft Excel
3 5 (0.37%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 2 (0.15%) MS Visio
Business Applications
1 5 (0.37%) NetSuite
2 3 (0.22%) Dynamics NAV
Cloud Services
1 733 (54.54%) Microsoft 365
2 353 (26.26%) Azure
3 322 (23.96%) Entra ID
4 57 (4.24%) OneDrive
5 56 (4.17%) Google Workspace
6 50 (3.72%) AWS
7 49 (3.65%) SaaS
8 17 (1.26%) Power Automate
9 16 (1.19%) Power Platform
10 15 (1.12%) Mimecast
11 10 (0.74%) Azure DevOps
12 6 (0.45%) Cloudflare
12 6 (0.45%) Microsoft Copilot
13 4 (0.30%) Cloud Computing
13 4 (0.30%) Dynamics 365
13 4 (0.30%) GCP
13 4 (0.30%) Nutanix
14 3 (0.22%) Intacct
14 3 (0.22%) PaaS
15 2 (0.15%) Azure Sentinel
Communications & Networking
1 214 (15.92%) Firewall
2 191 (14.21%) DNS
3 156 (11.61%) DHCP
4 133 (9.90%) VPN
5 129 (9.60%) Wi-Fi
6 98 (7.29%) TCP/IP
7 97 (7.22%) LAN
8 91 (6.77%) VoIP
8 91 (6.77%) WAN
9 61 (4.54%) Wireless
10 51 (3.79%) VLAN
11 23 (1.71%) Network Security
12 18 (1.34%) Internet
12 18 (1.34%) Remote Desktop
13 16 (1.19%) WLAN
14 12 (0.89%) SAN
14 12 (0.89%) SSL
15 7 (0.52%) NAS
15 7 (0.52%) SD-WAN
16 5 (0.37%) Broadband
Database & Business Intelligence
1 36 (2.68%) SQL Server
2 11 (0.82%) MySQL
3 8 (0.60%) Azure SQL Database
4 7 (0.52%) Power BI
5 5 (0.37%) Amazon RDS
Development Applications
1 42 (3.13%) JIRA
2 2 (0.15%) GitLab
3 1 (0.074%) Carbide.c++
3 1 (0.074%) SQL Server Management Studio (SSMS)
General
1 427 (31.77%) Social Skills
2 67 (4.99%) Manufacturing
3 56 (4.17%) Analytical Skills
4 54 (4.02%) Organisational Skills
5 44 (3.27%) Legal
6 35 (2.60%) Finance
7 30 (2.23%) Advertising
7 30 (2.23%) Retail
8 25 (1.86%) Telecoms
9 23 (1.71%) Public Sector
10 22 (1.64%) Documentation Skills
11 20 (1.49%) Inclusion and Diversity
12 18 (1.34%) Law
13 13 (0.97%) Automotive
14 8 (0.60%) Aerospace
15 5 (0.37%) Games
16 4 (0.30%) Financial Institution
17 3 (0.22%) Back Office
17 3 (0.22%) Pharmaceutical
17 3 (0.22%) Social Housing
Libraries, Frameworks & Software Standards
1 9 (0.67%) HTML
2 7 (0.52%) JSON
3 5 (0.37%) CSS
3 5 (0.37%) Web Services
4 2 (0.15%) EDI
4 2 (0.15%) OpenTelemetry
5 1 (0.074%) LDAP
5 1 (0.074%) SAML
Miscellaneous
1 199 (14.81%) Driving Licence
2 91 (6.77%) Onboarding
3 59 (4.39%) Self-Motivation
4 38 (2.83%) CCTV
5 17 (1.26%) FMCG
6 16 (1.19%) Video Conferencing
7 11 (0.82%) Management Information System
8 9 (0.67%) PKI
9 8 (0.60%) Data Centre
9 8 (0.60%) Hybrid Cloud
9 8 (0.60%) Security Posture
10 7 (0.52%) Clustering
10 7 (0.52%) iPhone
10 7 (0.52%) Social Media
11 5 (0.37%) Analytical Mindset
11 5 (0.37%) Cyber Threat
11 5 (0.37%) Raspberry Pi
12 4 (0.30%) Cyber Security Posture
12 4 (0.30%) Educational Technology
12 4 (0.30%) Legacy Systems
Operating Systems
1 673 (50.07%) Windows
2 323 (24.03%) Windows Server
3 148 (11.01%) Mac OS
4 136 (10.12%) Windows 10
5 97 (7.22%) Linux
6 45 (3.35%) Windows Server 2019
7 38 (2.83%) Windows Server 2016
8 35 (2.60%) Apple iOS
9 27 (2.01%) Android
10 19 (1.41%) Windows Server 2012
11 14 (1.04%) Windows 7
12 12 (0.89%) Ubuntu
13 9 (0.67%) Mac OS X
13 9 (0.67%) Windows 8
14 6 (0.45%) Windows Server 2008
15 2 (0.15%) VMS
Processes & Methodologies
1 343 (25.52%) Problem-Solving
2 327 (24.33%) Customer Service
3 145 (10.79%) Cybersecurity
4 131 (9.75%) ITIL
5 104 (7.74%) Continuous Improvement
6 96 (7.14%) Infrastructure Engineering
7 93 (6.92%) Disaster Recovery
8 66 (4.91%) Service Delivery
9 64 (4.76%) Project Delivery
10 59 (4.39%) ITSM
11 58 (4.32%) Remote Monitoring and Management
12 56 (4.17%) Mentoring
13 54 (4.02%) Service Management
14 53 (3.94%) Root Cause Analysis
15 42 (3.13%) User Experience
16 41 (3.05%) Business Continuity
17 39 (2.90%) Change Management
18 37 (2.75%) Collaborative Culture
18 37 (2.75%) Process Improvement
19 35 (2.60%) Time Management
Programming Languages
1 80 (5.95%) PowerShell
2 53 (3.94%) SQL
3 10 (0.74%) R
4 8 (0.60%) Ruby
5 4 (0.30%) VBScript
6 3 (0.22%) C#
6 3 (0.22%) JavaScript
6 3 (0.22%) PHP
6 3 (0.22%) Python
6 3 (0.22%) VB
6 3 (0.22%) VBA
7 1 (0.074%) T-SQL
Qualifications
1 87 (6.47%) Microsoft Certification
2 85 (6.32%) Degree
3 68 (5.06%) DBS Check
4 53 (3.94%) Security Cleared
5 32 (2.38%) SC Cleared
6 29 (2.16%) CCNA
6 29 (2.16%) Cisco Certification
7 22 (1.64%) Azure Certification
8 19 (1.41%) A+ Certification
9 16 (1.19%) Network+ Certification
10 9 (0.67%) CompTIA Security+
10 9 (0.67%) DV Cleared
11 6 (0.45%) HND
12 5 (0.37%) AWS Certification
12 5 (0.37%) HNC
12 5 (0.37%) Microsoft Certified Professional
13 4 (0.30%) AWS Certified Cloud Practitioner
13 4 (0.30%) MCITP
13 4 (0.30%) MCSA
14 3 (0.22%) Computer Science Degree
Quality Assurance & Compliance
1 73 (5.43%) Cyber Essentials
2 53 (3.94%) SLA
3 37 (2.75%) ISO/IEC 27001
4 17 (1.26%) Cyber Essentials PLUS
5 16 (1.19%) GDPR
6 8 (0.60%) PCI DSS
7 3 (0.22%) QA
8 2 (0.15%) Accessibility
9 1 (0.074%) ISO 22301
System Software
1 525 (39.06%) Active Directory
2 176 (13.10%) Hyper-V
3 138 (10.27%) VMware Infrastructure
4 25 (1.86%) Virtual Desktop
5 18 (1.34%) Virtual Machines
6 12 (0.89%) VMware ESXi
7 9 (0.67%) Docker
8 8 (0.60%) vSphere
9 7 (0.52%) BitLocker
10 6 (0.45%) VMware Workstation
11 5 (0.37%) Terminal Services
12 2 (0.15%) Firmware
12 2 (0.15%) VMware NSX
13 1 (0.074%) Terminal Server
13 1 (0.074%) XenApp
Systems Management
1 238 (17.71%) Microsoft Intune
2 26 (1.93%) SCCM
3 25 (1.86%) Autotask
3 25 (1.86%) Jamf Pro
4 19 (1.41%) Systems Management Server (SMS)
5 14 (1.04%) WSUS
6 12 (0.89%) Proxmox
7 7 (0.52%) Active Directory Federation Services
7 7 (0.52%) Failover Clustering
8 4 (0.30%) Iperf
9 3 (0.22%) FortiGate
9 3 (0.22%) Single Sign-On
10 2 (0.15%) Ansible
Vendors
1 736 (54.76%) Microsoft
2 164 (12.20%) VMware
3 64 (4.76%) Cisco
4 60 (4.46%) Google
5 44 (3.27%) Meraki
6 41 (3.05%) Veeam
7 38 (2.83%) Apple
8 36 (2.68%) Ubiquiti
9 34 (2.53%) HP
10 29 (2.16%) SonicWALL
11 19 (1.41%) Datto
12 18 (1.34%) Dell
13 14 (1.04%) Aruba
13 14 (1.04%) Sophos
14 12 (0.89%) ServiceNow
15 11 (0.82%) ConnectWise
16 10 (0.74%) CrowdStrike
16 10 (0.74%) Fortinet
17 9 (0.67%) Citrix
18 8 (0.60%) Facebook