IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 2 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Jul 2026
Same period 2025 Same period 2024
Rank 131 398 235
Rank change year-on-year +267 -163 +142
Permanent jobs requiring an IT Support Engineer 1,402 309 1,244
As % of all permanent jobs in the UK 1.45% 0.66% 1.18%
As % of the Job Titles category 1.54% 0.73% 1.24%
Number of salaries quoted 1,253 266 1,069
10th Percentile £26,750 £25,633 £23,000
25th Percentile £29,000 £26,250 £25,750
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% -7.69%
75th Percentile £38,750 £39,250 £35,000
90th Percentile £45,000 £45,250 £42,500
UK excluding London median annual salary £32,500 £32,000 £30,000
% change year-on-year +1.56% +6.67% -1.64%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 90,943 42,123 100,042
% of permanent jobs with a recognized job title 94.12% 89.80% 94.74%
Number of salaries quoted 62,442 24,434 72,102
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £56,745 £52,500
Median % change year-on-year -3.08% +8.09% -12.50%
75th Percentile £75,000 £76,250 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £51,356 £50,000 £50,000
% change year-on-year +2.71% - -5.66%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 2 July 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 2 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +254 1,287 £32,500 -1.52% 99
UK excluding London +227 1,212 £32,500 +1.56% 112
South East +120 342 £34,000 -9.33% 33
North of England +132 282 £31,000 +3.33% 15
Work from Home +128 243 £33,500 +4.69% 35
East of England +108 194 £32,500 +4.00% 11
Midlands +83 167 £31,500 +14.55% 15
London +73 165 £35,000 -10.26% 16
North West +129 162 £32,000 +6.67% 8
South West +41 136 £33,000 +1.54% 19
Yorkshire +28 110 £30,000 +13.21% 7
West Midlands +51 91 £32,500 +18.18% 6
East Midlands +29 76 £28,250 +2.73% 9
Scotland +51 51 £28,500 -0.87% 9
Wales - 40 £45,000 - 3
North East -42 10 £32,000 -20.00% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 July 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 722 (51.50%) Microsoft 365
2 715 (51.00%) Microsoft
3 651 (46.43%) Windows
4 507 (36.16%) Active Directory
5 360 (25.68%) Problem-Solving
6 359 (25.61%) Azure
7 330 (23.54%) Windows Server
8 321 (22.90%) Customer Service
9 297 (21.18%) Entra ID
10 225 (16.05%) Firewall
11 224 (15.98%) Microsoft Exchange
12 211 (15.05%) Microsoft Intune
13 203 (14.48%) SharePoint
14 186 (13.27%) DNS
15 163 (11.63%) Hyper-V
16 158 (11.27%) VMware
16 158 (11.27%) Windows 10
17 153 (10.91%) DHCP
18 141 (10.06%) ITIL
19 140 (9.99%) Mac OS
20 138 (9.84%) Cybersecurity
21 131 (9.34%) VPN
22 130 (9.27%) VMware Infrastructure
23 127 (9.06%) Wi-Fi
24 123 (8.77%) Microsoft Office
25 113 (8.06%) LAN
26 107 (7.63%) WAN
27 95 (6.78%) Mentoring
28 94 (6.70%) Continuous Improvement
29 89 (6.35%) VoIP

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 224 (15.98%) Microsoft Exchange
2 203 (14.48%) SharePoint
3 17 (1.21%) Exchange Server 2007
3 17 (1.21%) Exchange Server 2010
3 17 (1.21%) Exchange Server 2013
4 16 (1.14%) Confluence
5 13 (0.93%) IIS
6 1 (0.071%) Apache
6 1 (0.071%) WordPress
Applications
1 123 (8.77%) Microsoft Office
2 20 (1.43%) Microsoft Excel
3 5 (0.36%) Microsoft PowerPoint
4 3 (0.21%) Photoshop
5 1 (0.071%) AutoCAD
Business Applications
1 5 (0.36%) Dynamics NAV
1 5 (0.36%) NetSuite
2 1 (0.071%) Shopify
Cloud Services
1 722 (51.50%) Microsoft 365
2 359 (25.61%) Azure
3 297 (21.18%) Entra ID
4 61 (4.35%) Google Workspace
5 58 (4.14%) OneDrive
6 54 (3.85%) AWS
7 52 (3.71%) SaaS
8 17 (1.21%) Power Platform
9 14 (1.00%) Mimecast
10 13 (0.93%) Power Automate
11 9 (0.64%) Azure DevOps
12 6 (0.43%) Microsoft Copilot
13 5 (0.36%) Cloudflare
13 5 (0.36%) Intacct
14 4 (0.29%) Azure Sentinel
14 4 (0.29%) Cloud Computing
14 4 (0.29%) Dynamics 365
14 4 (0.29%) GCP
14 4 (0.29%) Nutanix
15 3 (0.21%) PaaS
Communications & Networking
1 225 (16.05%) Firewall
2 186 (13.27%) DNS
3 153 (10.91%) DHCP
4 131 (9.34%) VPN
5 127 (9.06%) Wi-Fi
6 113 (8.06%) LAN
7 107 (7.63%) WAN
8 89 (6.35%) VoIP
9 77 (5.49%) TCP/IP
10 47 (3.35%) VLAN
11 40 (2.85%) Wireless
12 20 (1.43%) Network Security
13 16 (1.14%) Internet
13 16 (1.14%) WLAN
14 12 (0.86%) SAN
15 11 (0.78%) SD-WAN
16 10 (0.71%) Remote Desktop
17 8 (0.57%) SSL
18 7 (0.50%) NAS
19 5 (0.36%) Broadband
Database & Business Intelligence
1 28 (2.00%) SQL Server
2 9 (0.64%) MySQL
3 8 (0.57%) Power BI
4 6 (0.43%) Azure SQL Database
5 5 (0.36%) Amazon RDS
Development Applications
1 46 (3.28%) JIRA
2 4 (0.29%) GitLab
3 1 (0.071%) Carbide.c++
3 1 (0.071%) SQL Server Management Studio (SSMS)
General
1 428 (30.53%) Social Skills
2 67 (4.78%) Organisational Skills
3 60 (4.28%) Manufacturing
4 50 (3.57%) Analytical Skills
5 39 (2.78%) Multimedia
6 37 (2.64%) Legal
7 33 (2.35%) Finance
8 32 (2.28%) Telecoms
9 30 (2.14%) Retail
10 27 (1.93%) Law
11 25 (1.78%) Public Sector
12 21 (1.50%) Advertising
13 20 (1.43%) Inclusion and Diversity
14 19 (1.36%) Documentation Skills
15 13 (0.93%) Automotive
16 8 (0.57%) Games
17 6 (0.43%) Aerospace
18 5 (0.36%) Social Housing
19 4 (0.29%) Financial Institution
20 3 (0.21%) Back Office
Libraries, Frameworks & Software Standards
1 9 (0.64%) HTML
2 7 (0.50%) JSON
3 5 (0.36%) CSS
3 5 (0.36%) Web Services
4 4 (0.29%) OpenTelemetry
5 2 (0.14%) EDI
6 1 (0.071%) Software Packaging
Miscellaneous
1 228 (16.26%) Driving Licence
2 84 (5.99%) Onboarding
3 56 (3.99%) Self-Motivation
4 31 (2.21%) CCTV
5 21 (1.50%) FMCG
6 15 (1.07%) Video Conferencing
7 14 (1.00%) Management Information System
8 12 (0.86%) Analytical Mindset
9 9 (0.64%) iPhone
9 9 (0.64%) PKI
9 9 (0.64%) Security Posture
10 8 (0.57%) Hybrid Cloud
11 7 (0.50%) Social Media
12 6 (0.43%) Clustering
12 6 (0.43%) Data Centre
12 6 (0.43%) Fat Client
12 6 (0.43%) Thin Client
13 5 (0.36%) Raspberry Pi
13 5 (0.36%) Robotics
14 4 (0.29%) Public Cloud
Operating Systems
1 651 (46.43%) Windows
2 330 (23.54%) Windows Server
3 158 (11.27%) Windows 10
4 140 (9.99%) Mac OS
5 88 (6.28%) Linux
6 57 (4.07%) Windows Server 2019
7 51 (3.64%) Windows Server 2016
8 33 (2.35%) Apple iOS
9 30 (2.14%) Android
10 28 (2.00%) Windows Server 2012
11 16 (1.14%) Windows 7
12 11 (0.78%) Windows 8
13 10 (0.71%) Ubuntu
14 9 (0.64%) Mac OS X
14 9 (0.64%) Windows Server 2008
15 2 (0.14%) VMS
Processes & Methodologies
1 360 (25.68%) Problem-Solving
2 321 (22.90%) Customer Service
3 141 (10.06%) ITIL
4 138 (9.84%) Cybersecurity
5 95 (6.78%) Mentoring
6 94 (6.70%) Continuous Improvement
7 82 (5.85%) Disaster Recovery
8 75 (5.35%) Service Delivery
9 73 (5.21%) Infrastructure Engineering
10 60 (4.28%) ITSM
11 58 (4.14%) Root Cause Analysis
12 54 (3.85%) Remote Monitoring and Management
13 52 (3.71%) Project Delivery
14 51 (3.64%) Service Management
15 42 (3.00%) User Experience
16 41 (2.92%) Time Management
17 40 (2.85%) Business Continuity
18 39 (2.78%) Change Management
18 39 (2.78%) Process Improvement
19 31 (2.21%) Incident Management
Programming Languages
1 87 (6.21%) PowerShell
2 54 (3.85%) SQL
3 9 (0.64%) R
4 5 (0.36%) Python
4 5 (0.36%) VB
5 4 (0.29%) PHP
5 4 (0.29%) VBScript
6 3 (0.21%) C#
6 3 (0.21%) JavaScript
6 3 (0.21%) VBA
7 2 (0.14%) Google Apps Script
7 2 (0.14%) Ruby
8 1 (0.071%) T-SQL
Qualifications
1 86 (6.13%) Degree
2 82 (5.85%) Microsoft Certification
3 74 (5.28%) DBS Check
4 65 (4.64%) Security Cleared
5 40 (2.85%) SC Cleared
6 25 (1.78%) CCNA
6 25 (1.78%) Cisco Certification
7 21 (1.50%) Azure Certification
8 20 (1.43%) A+ Certification
9 16 (1.14%) Network+ Certification
10 13 (0.93%) DV Cleared
11 7 (0.50%) CompTIA Security+
12 6 (0.43%) HND
13 5 (0.36%) BPSS Clearance
13 5 (0.36%) HNC
13 5 (0.36%) MCITP
14 4 (0.29%) AWS Certification
14 4 (0.29%) AWS Certified Cloud Practitioner
14 4 (0.29%) Microsoft Certified Professional
15 3 (0.21%) MCSA
Quality Assurance & Compliance
1 63 (4.49%) SLA
2 61 (4.35%) Cyber Essentials
3 37 (2.64%) ISO/IEC 27001
4 18 (1.28%) Cyber Essentials PLUS
5 14 (1.00%) GDPR
6 8 (0.57%) PCI DSS
7 5 (0.36%) QA
8 3 (0.21%) Accessibility
9 1 (0.071%) ISO 22301
System Software
1 507 (36.16%) Active Directory
2 163 (11.63%) Hyper-V
3 130 (9.27%) VMware Infrastructure
4 30 (2.14%) Virtual Desktop
5 13 (0.93%) Virtual Machines
6 11 (0.78%) VMware ESXi
7 9 (0.64%) Docker
7 9 (0.64%) VMware Workstation
7 9 (0.64%) vSphere
8 7 (0.50%) BitLocker
9 6 (0.43%) Terminal Services
10 4 (0.29%) VMware NSX
11 1 (0.071%) Firmware
11 1 (0.071%) Terminal Server
11 1 (0.071%) XenApp
Systems Management
1 211 (15.05%) Microsoft Intune
2 27 (1.93%) Autotask
3 26 (1.85%) SCCM
4 22 (1.57%) Jamf Pro
5 18 (1.28%) Systems Management Server (SMS)
6 15 (1.07%) Active Directory Federation Services
7 14 (1.00%) Proxmox
8 13 (0.93%) WSUS
9 6 (0.43%) Failover Clustering
10 5 (0.36%) Single Sign-On
11 4 (0.29%) Ansible
12 3 (0.21%) FortiGate
12 3 (0.21%) Iperf
Vendors
1 715 (51.00%) Microsoft
2 158 (11.27%) VMware
3 65 (4.64%) Google
4 53 (3.78%) Cisco
5 47 (3.35%) Fortinet
6 45 (3.21%) Meraki
7 42 (3.00%) Apple
8 39 (2.78%) Fujitsu
8 39 (2.78%) Virgin Media
9 34 (2.43%) Veeam
10 32 (2.28%) HP
11 28 (2.00%) Ubiquiti
12 21 (1.50%) Datto
12 21 (1.50%) SonicWALL
13 16 (1.14%) Dell
14 13 (0.93%) Sophos
15 12 (0.86%) Aruba
15 12 (0.86%) ServiceNow
16 11 (0.78%) ConnectWise
17 9 (0.64%) CrowdStrike