IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 20 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Nov 2025
Same period 2024 Same period 2023
Rank 285 308 336
Rank change year-on-year +23 +28 +228
Permanent jobs requiring an IT Support Engineer 472 566 491
As % of all permanent jobs in the UK 0.89% 0.84% 0.95%
As % of the Job Titles category 0.99% 0.89% 0.99%
Number of salaries quoted 433 291 441
10th Percentile £25,710 £24,000 £25,000
25th Percentile £26,875 £26,625 £27,500
Median annual salary (50th Percentile) £31,500 £31,000 £32,500
Median % change year-on-year +1.61% -4.62% +3.17%
75th Percentile £38,750 £36,375 £38,750
90th Percentile £43,250 £40,000 £43,750
UK excluding London median annual salary £31,000 £30,000 £31,500
% change year-on-year +3.33% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 47,822 63,519 49,387
% of permanent jobs with a recognized job title 90.10% 94.53% 95.40%
Number of salaries quoted 29,955 35,542 38,228
10th Percentile £28,250 £31,750 £31,250
25th Percentile £35,500 £42,500 £42,500
Median annual salary (50th Percentile) £53,048 £57,500 £60,000
Median % change year-on-year -7.74% -4.17% -
75th Percentile £73,775 £76,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £51,498 £52,500
% change year-on-year -7.76% -1.91% -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 20 November 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 20 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +32 432 £32,000 +2.40% 196
UK excluding London +27 408 £31,000 +3.33% 180
Midlands -3 118 £30,000 - 34
South East +77 110 £32,500 +8.33% 41
Work from Home +79 100 £33,000 - 39
East Midlands +46 95 £30,000 +1.69% 16
North of England +15 67 £30,000 -3.23% 51
London +40 56 £38,000 +2.70% 45
South West +34 42 £32,500 +8.33% 11
East of England +22 39 £30,000 +9.09% 25
North West +32 35 £29,500 -1.67% 26
Yorkshire -3 31 £32,500 +8.33% 22
Scotland +8 23 £28,000 +1.82% 17
West Midlands -63 23 £36,500 +16.80% 18
Wales +17 8 £28,000 -13.85% 4
Northern Ireland +3 1 £31,500 +5.00% 1
North East -6 1 £35,000 -0.71% 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 November 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 323 (68.43%) Microsoft
1 323 (68.43%) Windows
2 316 (66.95%) Microsoft 365
3 264 (55.93%) Active Directory
4 202 (42.80%) Azure
5 193 (40.89%) Problem-Solving
6 174 (36.86%) Windows Server
7 135 (28.60%) DNS
8 125 (26.48%) Firewall
9 121 (25.64%) DHCP
10 116 (24.58%) Customer Service
11 115 (24.36%) Microsoft Intune
12 94 (19.92%) Entra ID
13 86 (18.22%) SharePoint
14 84 (17.80%) TCP/IP
15 79 (16.74%) ITIL
16 77 (16.31%) Windows 10
17 76 (16.10%) Microsoft Exchange
17 76 (16.10%) VMware
18 74 (15.68%) Cybersecurity
19 73 (15.47%) Hyper-V
20 60 (12.71%) VLAN
21 57 (12.08%) VMware Infrastructure
22 56 (11.86%) VPN
23 53 (11.23%) Microsoft Office
24 50 (10.59%) Degree
24 50 (10.59%) PowerShell
25 48 (10.17%) Microsoft Certification
26 45 (9.53%) Mac OS
27 43 (9.11%) Wi-Fi

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 86 (18.22%) SharePoint
2 76 (16.10%) Microsoft Exchange
3 21 (4.45%) IIS
4 2 (0.42%) Confluence
4 2 (0.42%) Exchange Server 2007
4 2 (0.42%) Exchange Server 2010
4 2 (0.42%) Exchange Server 2013
Applications
1 53 (11.23%) Microsoft Office
2 12 (2.54%) Microsoft Excel
3 6 (1.27%) Microsoft PowerPoint
4 3 (0.64%) CINEMA 4D
5 2 (0.42%) Acrobat
6 1 (0.21%) Adobe Creative Suite
Business Applications
1 7 (1.48%) Dynamics CRM
2 2 (0.42%) Dynamics NAV
3 1 (0.21%) Dynamics AX
3 1 (0.21%) Remedy ITSM
Cloud Services
1 316 (66.95%) Microsoft 365
2 202 (42.80%) Azure
3 94 (19.92%) Entra ID
4 38 (8.05%) AWS
5 27 (5.72%) SaaS
6 26 (5.51%) OneDrive
7 23 (4.87%) Google Workspace
8 16 (3.39%) GCP
8 16 (3.39%) Power Platform
9 13 (2.75%) Azure DevOps
10 11 (2.33%) Power Automate
11 8 (1.69%) IaaS
11 8 (1.69%) PaaS
12 7 (1.48%) Cloud Computing
13 5 (1.06%) Azure AI
13 5 (1.06%) iPaaS
13 5 (1.06%) Microsoft Copilot
13 5 (1.06%) Rubrik
13 5 (1.06%) Serverless
14 4 (0.85%) Datadog
Communications & Networking
1 135 (28.60%) DNS
2 125 (26.48%) Firewall
3 121 (25.64%) DHCP
4 84 (17.80%) TCP/IP
5 60 (12.71%) VLAN
6 56 (11.86%) VPN
7 43 (9.11%) Wi-Fi
8 30 (6.36%) Wireless
9 28 (5.93%) WAN
10 26 (5.51%) LAN
10 26 (5.51%) VoIP
11 22 (4.66%) SAN
12 10 (2.12%) SD-WAN
13 9 (1.91%) IP Telephony
14 8 (1.69%) IPsec
15 6 (1.27%) Cisco IOS
15 6 (1.27%) Remote Desktop
16 5 (1.06%) NAS
16 5 (1.06%) Softphone
17 4 (0.85%) iSCSI
Database & Business Intelligence
1 28 (5.93%) SQL Server
2 14 (2.97%) Power BI
3 12 (2.54%) Amazon RDS
3 12 (2.54%) SQL Server Reporting Services
4 4 (0.85%) Relational Database
5 3 (0.64%) PostgreSQL
6 2 (0.42%) Oracle Database
7 1 (0.21%) MySQL
Development Applications
1 10 (2.12%) JIRA
General
1 202 (42.80%) Social Skills
2 32 (6.78%) Organisational Skills
3 28 (5.93%) Manufacturing
4 26 (5.51%) Analytical Skills
5 25 (5.30%) Law
6 24 (5.08%) Finance
7 19 (4.03%) Telecoms
8 14 (2.97%) Inclusion and Diversity
9 12 (2.54%) Public Sector
10 11 (2.33%) Electronics
11 9 (1.91%) Documentation Skills
11 9 (1.91%) Legal
12 8 (1.69%) Billing
13 7 (1.48%) Marketing
14 6 (1.27%) Retail
15 4 (0.85%) Dutch Language
15 4 (0.85%) French Language
15 4 (0.85%) Spanish Language
16 3 (0.64%) Advertising
16 3 (0.64%) Publishing
Libraries, Frameworks & Software Standards
1 14 (2.97%) .NET
2 12 (2.54%) .NET Framework
2 12 (2.54%) Entity Framework
2 12 (2.54%) WinForms
3 7 (1.48%) ASP.NET
4 5 (1.06%) 802.1X
5 3 (0.64%) EDI
Miscellaneous
1 108 (22.88%) Driving Licence
2 40 (8.47%) Onboarding
3 21 (4.45%) Self-Motivation
4 20 (4.24%) CCTV
5 12 (2.54%) Clustering
6 8 (1.69%) iPhone
7 7 (1.48%) BYOD
7 7 (1.48%) FMCG
8 6 (1.27%) Analytical Mindset
8 6 (1.27%) Enterprise Software
9 5 (1.06%) Cyber Security Posture
9 5 (1.06%) Data Centre
9 5 (1.06%) Life Science
9 5 (1.06%) Mobile App
9 5 (1.06%) Renewable Energy
10 4 (0.85%) iPad
10 4 (0.85%) Smartphone
11 3 (0.64%) Enterprise Storage
11 3 (0.64%) Fat Client
11 3 (0.64%) Video Conferencing
Operating Systems
1 323 (68.43%) Windows
2 174 (36.86%) Windows Server
3 77 (16.31%) Windows 10
4 45 (9.53%) Mac OS
5 41 (8.69%) Linux
6 21 (4.45%) Apple iOS
7 18 (3.81%) Windows Server 2019
8 15 (3.18%) Windows Server 2016
9 14 (2.97%) Android
10 9 (1.91%) Windows Server 2012
11 8 (1.69%) Mac OS X
12 6 (1.27%) VMS
12 6 (1.27%) Windows 7
13 4 (0.85%) Windows 8
14 3 (0.64%) Debian
14 3 (0.64%) Unix
15 1 (0.21%) Ubuntu
15 1 (0.21%) Windows Server 2008
Processes & Methodologies
1 193 (40.89%) Problem-Solving
2 116 (24.58%) Customer Service
3 79 (16.74%) ITIL
4 74 (15.68%) Cybersecurity
5 36 (7.63%) Infrastructure Engineering
6 33 (6.99%) Continuous Improvement
6 33 (6.99%) Disaster Recovery
7 31 (6.57%) Mentoring
8 30 (6.36%) Project Delivery
9 29 (6.14%) Incident Management
9 29 (6.14%) ITSM
10 25 (5.30%) Service Delivery
11 24 (5.08%) Process Improvement
12 22 (4.66%) Asset Management
12 22 (4.66%) Business Intelligence
12 22 (4.66%) Data Protection
12 22 (4.66%) Migration
13 21 (4.45%) Remote Monitoring and Management
13 21 (4.45%) Software Engineering
14 19 (4.03%) Computer Science
Programming Languages
1 50 (10.59%) PowerShell
2 27 (5.72%) SQL
3 14 (2.97%) C#
4 13 (2.75%) T-SQL
5 7 (1.48%) PL/SQL
5 7 (1.48%) VBScript
6 6 (1.27%) Python
7 1 (0.21%) VBA
Qualifications
1 50 (10.59%) Degree
2 48 (10.17%) Microsoft Certification
3 21 (4.45%) DBS Check
3 21 (4.45%) MCP
4 18 (3.81%) Computer Science Degree
5 17 (3.60%) A+ Certification
6 15 (3.18%) CCNA
6 15 (3.18%) Cisco Certification
7 9 (1.91%) MCSA
7 9 (1.91%) MCSE
8 7 (1.48%) CCNP
9 6 (1.27%) ACMT
9 6 (1.27%) Security Cleared
9 6 (1.27%) VMware Certified Professional (VCP)
10 5 (1.06%) HND
10 5 (1.06%) ITIL Foundation Certificate
11 3 (0.64%) Azure Certification
11 3 (0.64%) ITIL Certification
11 3 (0.64%) NVQ Level 3
11 3 (0.64%) SC Cleared
Quality Assurance & Compliance
1 34 (7.20%) Cyber Essentials
2 31 (6.57%) ISO/IEC 27001
3 27 (5.72%) SLA
4 21 (4.45%) GDPR
5 6 (1.27%) Accessibility
6 4 (0.85%) Cyber Essentials PLUS
7 1 (0.21%) NIST
System Software
1 264 (55.93%) Active Directory
2 73 (15.47%) Hyper-V
3 57 (12.08%) VMware Infrastructure
4 10 (2.12%) Firmware
5 7 (1.48%) Virtual Desktop
6 6 (1.27%) Docker
6 6 (1.27%) VMware ESXi
7 4 (0.85%) Virtual Machines
7 4 (0.85%) VMware Workstation
7 4 (0.85%) vSphere
8 3 (0.64%) XenApp
9 2 (0.42%) BitLocker
9 2 (0.42%) XenDesktop
10 1 (0.21%) Virtual Servers
10 1 (0.21%) VMware Server
Systems Management
1 115 (24.36%) Microsoft Intune
2 19 (4.03%) Autotask
3 15 (3.18%) SCCM
4 11 (2.33%) Kubernetes
5 6 (1.27%) Jamf Pro
5 6 (1.27%) vCenter Server
6 5 (1.06%) Failover Clustering
7 3 (0.64%) Active Directory Federation Services
7 3 (0.64%) FortiGate
8 2 (0.42%) SmoothWall
9 1 (0.21%) Microsoft Clustering
9 1 (0.21%) NetBackup
9 1 (0.21%) Proxmox
9 1 (0.21%) Puppet
9 1 (0.21%) WhatsUp Gold
Vendors
1 323 (68.43%) Microsoft
2 76 (16.10%) VMware
3 37 (7.84%) Google
4 36 (7.63%) Veeam
5 27 (5.72%) Cisco
6 26 (5.51%) Apple
7 18 (3.81%) Sophos
8 16 (3.39%) Datto
8 16 (3.39%) HP
9 14 (2.97%) ServiceNow
9 14 (2.97%) Zoho
10 12 (2.54%) Sage
10 12 (2.54%) Xamarin
11 11 (2.33%) Adobe
12 10 (2.12%) Aruba
13 9 (1.91%) WatchGuard
14 8 (1.69%) Draytek
14 8 (1.69%) Oracle
14 8 (1.69%) SAP
15 7 (1.48%) Dell