IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 13 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Aug 2026
Same period 2025 Same period 2024
Rank 165 434 314
Rank change year-on-year +269 -120 +50
Permanent jobs requiring an IT Support Engineer 1,282 287 710
As % of all permanent jobs in the UK 1.21% 0.57% 0.85%
As % of the Job Titles category 1.28% 0.64% 0.90%
Number of salaries quoted 1,180 251 567
10th Percentile £26,750 £25,750 £24,000
25th Percentile £29,500 £27,500 £26,250
Median annual salary (50th Percentile) £34,000 £33,500 £30,000
Median % change year-on-year +1.49% +11.67% -7.69%
75th Percentile £38,750 £42,456 £36,000
90th Percentile £45,000 £48,750 £43,750
UK excluding London median annual salary £32,500 £32,533 £30,000
% change year-on-year -0.10% +8.44% -4.38%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,901 44,909 79,263
% of permanent jobs with a recognized job title 94.03% 89.92% 95.00%
Number of salaries quoted 68,253 26,546 52,909
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £56,000 £55,000 £55,000
Median % change year-on-year +1.82% - -8.33%
75th Percentile £75,000 £75,000 £72,000
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,500 £50,000
% change year-on-year +8.25% -3.00% -6.54%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 13 August 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 13 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +239 1,158 £33,500 -2.90% 110
UK excluding London +218 1,119 £32,500 -0.10% 91
South East +142 315 £35,000 -6.67% 28
Work from Home +123 223 £32,500 - 18
North of England +96 213 £31,000 +3.33% 17
East of England +110 200 £32,500 -0.10% 24
South West +53 159 £35,000 +5.26% 8
London +35 141 £35,000 -10.26% 30
Midlands +39 129 £32,500 +18.18% 11
North West +101 120 £32,500 +3.17% 12
Yorkshire +23 87 £30,000 +13.21% 5
West Midlands +26 69 £32,500 +3.17% 8
East Midlands +3 60 £30,000 +16.50% 3
Scotland +58 58 £28,500 +4.59% 7
Wales - 36 £42,500 -
Northern Ireland - 9 £41,000 - 2
North East -51 6 £42,500 +6.25%

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 August 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 729 (56.86%) Microsoft
2 703 (54.84%) Microsoft 365
3 644 (50.23%) Windows
4 499 (38.92%) Active Directory
5 339 (26.44%) Azure
6 326 (25.43%) Problem-Solving
7 316 (24.65%) Windows Server
8 313 (24.41%) Customer Service
9 309 (24.10%) Entra ID
10 254 (19.81%) Microsoft Exchange
11 228 (17.78%) Microsoft Intune
12 216 (16.85%) SharePoint
13 203 (15.83%) Firewall
14 192 (14.98%) DNS
15 176 (13.73%) Hyper-V
16 158 (12.32%) DHCP
16 158 (12.32%) VMware
17 146 (11.39%) Cybersecurity
18 141 (11.00%) Mac OS
19 137 (10.69%) VMware Infrastructure
20 135 (10.53%) VPN
21 131 (10.22%) Wi-Fi
22 128 (9.98%) Windows 10
23 117 (9.13%) ITIL
24 106 (8.27%) Continuous Improvement
25 104 (8.11%) TCP/IP
26 98 (7.64%) Disaster Recovery
26 98 (7.64%) Infrastructure Engineering
27 95 (7.41%) Microsoft Office
28 92 (7.18%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 254 (19.81%) Microsoft Exchange
2 216 (16.85%) SharePoint
3 19 (1.48%) IIS
4 11 (0.86%) Confluence
5 10 (0.78%) Exchange Server 2007
5 10 (0.78%) Exchange Server 2010
5 10 (0.78%) Exchange Server 2013
6 3 (0.23%) Apache
7 1 (0.078%) WordPress
Applications
1 95 (7.41%) Microsoft Office
2 17 (1.33%) Microsoft Excel
3 5 (0.39%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.16%) MS Visio
Business Applications
1 2 (0.16%) Dynamics NAV
1 2 (0.16%) NetSuite
Cloud Services
1 703 (54.84%) Microsoft 365
2 339 (26.44%) Azure
3 309 (24.10%) Entra ID
4 56 (4.37%) OneDrive
5 45 (3.51%) AWS
6 44 (3.43%) Google Workspace
6 44 (3.43%) SaaS
7 17 (1.33%) Power Automate
8 15 (1.17%) Power Platform
9 14 (1.09%) Mimecast
10 10 (0.78%) Azure DevOps
11 6 (0.47%) Cloudflare
12 5 (0.39%) Dynamics 365
12 5 (0.39%) Microsoft Copilot
13 4 (0.31%) Cloud Computing
13 4 (0.31%) GCP
13 4 (0.31%) Nutanix
14 3 (0.23%) PaaS
15 1 (0.078%) IaaS
15 1 (0.078%) Microsoft Purview
Communications & Networking
1 203 (15.83%) Firewall
2 192 (14.98%) DNS
3 158 (12.32%) DHCP
4 135 (10.53%) VPN
5 131 (10.22%) Wi-Fi
6 104 (8.11%) TCP/IP
7 88 (6.86%) LAN
8 85 (6.63%) VoIP
9 80 (6.24%) WAN
10 68 (5.30%) Wireless
11 58 (4.52%) VLAN
12 25 (1.95%) Network Security
13 18 (1.40%) Internet
14 16 (1.25%) Remote Desktop
14 16 (1.25%) WLAN
15 15 (1.17%) SSL
16 12 (0.94%) SAN
17 7 (0.55%) NAS
18 4 (0.31%) IP Telephony
18 4 (0.31%) Wireshark
Database & Business Intelligence
1 33 (2.57%) SQL Server
2 11 (0.86%) MySQL
3 8 (0.62%) Azure SQL Database
4 5 (0.39%) Amazon RDS
4 5 (0.39%) Power BI
Development Applications
1 39 (3.04%) JIRA
2 1 (0.078%) Carbide.c++
2 1 (0.078%) SQL Server Management Studio (SSMS)
General
1 406 (31.67%) Social Skills
2 66 (5.15%) Manufacturing
3 61 (4.76%) Analytical Skills
4 51 (3.98%) Legal
5 43 (3.35%) Organisational Skills
6 32 (2.50%) Advertising
6 32 (2.50%) Finance
7 31 (2.42%) Retail
8 23 (1.79%) Telecoms
9 22 (1.72%) Documentation Skills
10 21 (1.64%) Public Sector
11 20 (1.56%) Inclusion and Diversity
12 13 (1.01%) Automotive
13 12 (0.94%) Law
14 9 (0.70%) Aerospace
15 6 (0.47%) Games
16 4 (0.31%) Financial Institution
17 3 (0.23%) Aviation
17 3 (0.23%) Back Office
17 3 (0.23%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (0.70%) HTML
2 7 (0.55%) JSON
3 5 (0.39%) CSS
3 5 (0.39%) Web Services
4 2 (0.16%) EDI
4 2 (0.16%) LDAP
4 2 (0.16%) SAML
Miscellaneous
1 195 (15.21%) Driving Licence
2 95 (7.41%) Onboarding
3 58 (4.52%) Self-Motivation
4 37 (2.89%) CCTV
5 18 (1.40%) Video Conferencing
6 17 (1.33%) FMCG
7 10 (0.78%) Hybrid Cloud
8 9 (0.70%) Management Information System
9 8 (0.62%) Data Centre
9 8 (0.62%) Security Posture
10 7 (0.55%) Clustering
10 7 (0.55%) Cyber Threat
10 7 (0.55%) PKI
11 5 (0.39%) Analytical Mindset
11 5 (0.39%) Educational Technology
11 5 (0.39%) iPad
11 5 (0.39%) iPhone
11 5 (0.39%) Raspberry Pi
11 5 (0.39%) Replication
12 4 (0.31%) EPoS
Operating Systems
1 644 (50.23%) Windows
2 316 (24.65%) Windows Server
3 141 (11.00%) Mac OS
4 128 (9.98%) Windows 10
5 92 (7.18%) Linux
6 43 (3.35%) Windows Server 2019
7 34 (2.65%) Windows Server 2016
8 32 (2.50%) Apple iOS
9 25 (1.95%) Android
10 16 (1.25%) Windows Server 2012
11 13 (1.01%) Ubuntu
12 10 (0.78%) Windows 7
13 7 (0.55%) Mac OS X
13 7 (0.55%) Windows 8
14 4 (0.31%) Windows Server 2008
15 2 (0.16%) VMS
16 1 (0.078%) Rocky
Processes & Methodologies
1 326 (25.43%) Problem-Solving
2 313 (24.41%) Customer Service
3 146 (11.39%) Cybersecurity
4 117 (9.13%) ITIL
5 106 (8.27%) Continuous Improvement
6 98 (7.64%) Disaster Recovery
6 98 (7.64%) Infrastructure Engineering
7 61 (4.76%) Project Delivery
8 55 (4.29%) Remote Monitoring and Management
8 55 (4.29%) Service Delivery
9 53 (4.13%) Service Management
10 52 (4.06%) ITSM
11 51 (3.98%) Mentoring
12 43 (3.35%) User Experience
13 41 (3.20%) Root Cause Analysis
14 37 (2.89%) Collaborative Culture
15 36 (2.81%) Business Continuity
15 36 (2.81%) Identity Management
16 33 (2.57%) Change Management
16 33 (2.57%) Collaborative Working
Programming Languages
1 76 (5.93%) PowerShell
2 46 (3.59%) SQL
3 11 (0.86%) R
4 8 (0.62%) Ruby
5 4 (0.31%) VBScript
6 3 (0.23%) C#
6 3 (0.23%) JavaScript
6 3 (0.23%) PHP
6 3 (0.23%) Python
6 3 (0.23%) VBA
7 2 (0.16%) VB
8 1 (0.078%) T-SQL
Qualifications
1 90 (7.02%) Degree
2 87 (6.79%) Microsoft Certification
3 67 (5.23%) DBS Check
4 45 (3.51%) Security Cleared
5 31 (2.42%) CCNA
5 31 (2.42%) Cisco Certification
6 30 (2.34%) SC Cleared
7 23 (1.79%) Azure Certification
8 16 (1.25%) A+ Certification
8 16 (1.25%) Network+ Certification
9 10 (0.78%) CompTIA Security+
10 6 (0.47%) Computer Science Degree
10 6 (0.47%) HND
11 5 (0.39%) AWS Certification
11 5 (0.39%) HNC
11 5 (0.39%) Microsoft Certified Professional
12 4 (0.31%) AWS Certified Cloud Practitioner
12 4 (0.31%) ITIL Foundation Certificate
12 4 (0.31%) MCSA
13 3 (0.23%) DV Cleared
Quality Assurance & Compliance
1 73 (5.69%) Cyber Essentials
2 47 (3.67%) SLA
3 37 (2.89%) ISO/IEC 27001
4 20 (1.56%) Cyber Essentials PLUS
4 20 (1.56%) GDPR
5 8 (0.62%) PCI DSS
6 3 (0.23%) QA
7 2 (0.16%) Accessibility
System Software
1 499 (38.92%) Active Directory
2 176 (13.73%) Hyper-V
3 137 (10.69%) VMware Infrastructure
4 22 (1.72%) Virtual Desktop
5 18 (1.40%) Virtual Machines
6 10 (0.78%) VMware ESXi
7 9 (0.70%) Docker
8 7 (0.55%) BitLocker
9 6 (0.47%) vSphere
10 5 (0.39%) Terminal Services
11 4 (0.31%) Firmware
12 3 (0.23%) VMware Workstation
13 1 (0.078%) Terminal Server
13 1 (0.078%) XenApp
Systems Management
1 228 (17.78%) Microsoft Intune
2 23 (1.79%) Autotask
3 22 (1.72%) Jamf Pro
3 22 (1.72%) SCCM
4 17 (1.33%) Systems Management Server (SMS)
5 12 (0.94%) WSUS
6 10 (0.78%) Proxmox
7 7 (0.55%) Failover Clustering
8 4 (0.31%) Active Directory Federation Services
8 4 (0.31%) Iperf
8 4 (0.31%) Single Sign-On
9 3 (0.23%) FortiGate
Vendors
1 729 (56.86%) Microsoft
2 158 (12.32%) VMware
3 64 (4.99%) Cisco
4 49 (3.82%) Google
5 44 (3.43%) Veeam
6 41 (3.20%) Apple
7 37 (2.89%) Meraki
7 37 (2.89%) SonicWALL
8 35 (2.73%) Ubiquiti
9 32 (2.50%) HP
10 22 (1.72%) Datto
11 15 (1.17%) Dell
12 14 (1.09%) Aruba
13 13 (1.01%) Fortinet
13 13 (1.01%) Sophos
14 12 (0.94%) ServiceNow
15 11 (0.86%) Citrix
15 11 (0.86%) CrowdStrike
16 9 (0.70%) ConnectWise
17 8 (0.62%) Palo Alto