IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 25 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jun 2026
Same period 2025 Same period 2024
Rank 131 398 234
Rank change year-on-year +267 -164 +147
Permanent jobs requiring an IT Support Engineer 1,382 302 1,271
As % of all permanent jobs in the UK 1.46% 0.67% 1.19%
As % of the Job Titles category 1.55% 0.74% 1.25%
Number of salaries quoted 1,238 256 1,096
10th Percentile £26,750 £25,629 £23,000
25th Percentile £29,000 £26,250 £25,625
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% -7.69%
75th Percentile £38,750 £39,250 £35,000
90th Percentile £45,000 £45,000 £42,063
UK excluding London median annual salary £32,500 £31,250 £29,678
% change year-on-year +4.00% +5.30% -1.49%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 89,296 40,583 101,492
% of permanent jobs with a recognized job title 94.03% 89.54% 94.74%
Number of salaries quoted 61,271 23,147 73,313
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,750 £38,734
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,000 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 25 June 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 25 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +251 1,270 £32,500 -0.81% 81
UK excluding London +225 1,196 £32,500 +4.00% 89
South East +107 335 £34,000 -9.33% 23
North of England +144 288 £31,000 +7.83% 17
Work from Home +127 232 £34,000 +6.25% 26
East of England +107 191 £32,500 +8.33% 9
Midlands +96 165 £31,500 +14.55% 9
North West +129 164 £32,500 +8.33% 13
London +57 161 £35,000 -10.26% 13
South West +32 129 £32,500 - 19
Yorkshire +37 112 £30,000 +13.21% 4
West Midlands +61 91 £32,500 +25.00% 3
East Midlands +18 74 £28,000 - 6
Scotland +44 49 £28,500 -5.00% 6
Wales - 39 £45,000 - 5
North East -35 12 £31,000 -22.50% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 June 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 698 (50.51%) Microsoft 365
2 687 (49.71%) Microsoft
3 624 (45.15%) Windows
4 489 (35.38%) Active Directory
5 354 (25.62%) Problem-Solving
6 351 (25.40%) Azure
7 321 (23.23%) Windows Server
8 310 (22.43%) Customer Service
9 285 (20.62%) Entra ID
10 223 (16.14%) Firewall
11 210 (15.20%) Microsoft Exchange
12 202 (14.62%) Microsoft Intune
13 197 (14.25%) SharePoint
14 174 (12.59%) DNS
15 156 (11.29%) Hyper-V
15 156 (11.29%) Windows 10
16 154 (11.14%) VMware
17 143 (10.35%) DHCP
18 137 (9.91%) ITIL
19 135 (9.77%) Cybersecurity
20 134 (9.70%) Mac OS
21 130 (9.41%) VPN
22 126 (9.12%) VMware Infrastructure
23 123 (8.90%) Wi-Fi
24 121 (8.76%) Microsoft Office
25 113 (8.18%) LAN
26 107 (7.74%) WAN
27 92 (6.66%) Mentoring
28 87 (6.30%) VoIP
29 86 (6.22%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 210 (15.20%) Microsoft Exchange
2 197 (14.25%) SharePoint
3 17 (1.23%) Confluence
3 17 (1.23%) Exchange Server 2007
3 17 (1.23%) Exchange Server 2010
3 17 (1.23%) Exchange Server 2013
4 12 (0.87%) IIS
5 1 (0.072%) Apache
5 1 (0.072%) WordPress
Applications
1 121 (8.76%) Microsoft Office
2 21 (1.52%) Microsoft Excel
3 5 (0.36%) Microsoft PowerPoint
4 3 (0.22%) Photoshop
5 1 (0.072%) AutoCAD
Business Applications
1 5 (0.36%) Dynamics NAV
1 5 (0.36%) NetSuite
2 1 (0.072%) Shopify
Cloud Services
1 698 (50.51%) Microsoft 365
2 351 (25.40%) Azure
3 285 (20.62%) Entra ID
4 62 (4.49%) Google Workspace
5 58 (4.20%) OneDrive
6 52 (3.76%) AWS
7 48 (3.47%) SaaS
8 17 (1.23%) Power Platform
9 13 (0.94%) Mimecast
10 12 (0.87%) Power Automate
11 9 (0.65%) Azure DevOps
12 6 (0.43%) Microsoft Copilot
13 5 (0.36%) Azure Sentinel
13 5 (0.36%) Intacct
14 4 (0.29%) Cloud Computing
14 4 (0.29%) Cloudflare
14 4 (0.29%) GCP
14 4 (0.29%) Nutanix
15 3 (0.22%) Dynamics 365
15 3 (0.22%) PaaS
Communications & Networking
1 223 (16.14%) Firewall
2 174 (12.59%) DNS
3 143 (10.35%) DHCP
4 130 (9.41%) VPN
5 123 (8.90%) Wi-Fi
6 113 (8.18%) LAN
7 107 (7.74%) WAN
8 87 (6.30%) VoIP
9 68 (4.92%) TCP/IP
10 45 (3.26%) VLAN
11 35 (2.53%) Wireless
12 18 (1.30%) Network Security
13 16 (1.16%) WLAN
14 13 (0.94%) Internet
15 12 (0.87%) SAN
16 11 (0.80%) SD-WAN
17 9 (0.65%) Remote Desktop
18 8 (0.58%) SSL
19 7 (0.51%) NAS
20 5 (0.36%) Broadband
Database & Business Intelligence
1 25 (1.81%) SQL Server
2 9 (0.65%) MySQL
3 8 (0.58%) Power BI
4 5 (0.36%) Amazon RDS
4 5 (0.36%) Azure SQL Database
Development Applications
1 45 (3.26%) JIRA
2 4 (0.29%) GitLab
3 1 (0.072%) Carbide.c++
3 1 (0.072%) SQL Server Management Studio (SSMS)
General
1 408 (29.52%) Social Skills
2 66 (4.78%) Organisational Skills
3 57 (4.12%) Manufacturing
4 49 (3.55%) Analytical Skills
5 39 (2.82%) Multimedia
6 35 (2.53%) Legal
7 32 (2.32%) Telecoms
8 30 (2.17%) Finance
9 29 (2.10%) Retail
10 28 (2.03%) Law
11 23 (1.66%) Public Sector
12 19 (1.37%) Advertising
12 19 (1.37%) Inclusion and Diversity
13 15 (1.09%) Documentation Skills
14 13 (0.94%) Automotive
15 7 (0.51%) Games
16 6 (0.43%) Aerospace
17 5 (0.36%) Social Housing
18 4 (0.29%) Financial Institution
19 3 (0.22%) Back Office
Libraries, Frameworks & Software Standards
1 9 (0.65%) HTML
2 7 (0.51%) JSON
3 5 (0.36%) CSS
3 5 (0.36%) Web Services
4 4 (0.29%) OpenTelemetry
5 1 (0.072%) EDI
5 1 (0.072%) Software Packaging
Miscellaneous
1 219 (15.85%) Driving Licence
2 76 (5.50%) Onboarding
3 54 (3.91%) Self-Motivation
4 31 (2.24%) CCTV
5 22 (1.59%) FMCG
6 14 (1.01%) Management Information System
6 14 (1.01%) Video Conferencing
7 12 (0.87%) Analytical Mindset
8 9 (0.65%) iPhone
8 9 (0.65%) Security Posture
9 7 (0.51%) Hybrid Cloud
9 7 (0.51%) PKI
9 7 (0.51%) Social Media
10 6 (0.43%) Fat Client
10 6 (0.43%) Thin Client
11 5 (0.36%) Clustering
11 5 (0.36%) Raspberry Pi
11 5 (0.36%) Robotics
12 4 (0.29%) Data Centre
12 4 (0.29%) Housing Association
Operating Systems
1 624 (45.15%) Windows
2 321 (23.23%) Windows Server
3 156 (11.29%) Windows 10
4 134 (9.70%) Mac OS
5 86 (6.22%) Linux
6 57 (4.12%) Windows Server 2019
7 51 (3.69%) Windows Server 2016
8 31 (2.24%) Apple iOS
9 29 (2.10%) Android
10 28 (2.03%) Windows Server 2012
11 16 (1.16%) Windows 7
12 11 (0.80%) Windows 8
13 10 (0.72%) Ubuntu
14 9 (0.65%) Mac OS X
14 9 (0.65%) Windows Server 2008
15 2 (0.14%) VMS
Processes & Methodologies
1 354 (25.62%) Problem-Solving
2 310 (22.43%) Customer Service
3 137 (9.91%) ITIL
4 135 (9.77%) Cybersecurity
5 92 (6.66%) Mentoring
6 85 (6.15%) Continuous Improvement
7 78 (5.64%) Disaster Recovery
8 75 (5.43%) Service Delivery
9 66 (4.78%) Infrastructure Engineering
10 59 (4.27%) ITSM
11 55 (3.98%) Root Cause Analysis
12 54 (3.91%) Remote Monitoring and Management
13 50 (3.62%) Service Management
14 49 (3.55%) Project Delivery
15 42 (3.04%) Time Management
16 41 (2.97%) User Experience
17 39 (2.82%) Business Continuity
18 38 (2.75%) Process Improvement
19 36 (2.60%) Change Management
20 30 (2.17%) Incident Management
Programming Languages
1 85 (6.15%) PowerShell
2 54 (3.91%) SQL
3 8 (0.58%) R
4 5 (0.36%) Python
4 5 (0.36%) VB
5 4 (0.29%) PHP
5 4 (0.29%) VBScript
6 3 (0.22%) C#
6 3 (0.22%) JavaScript
6 3 (0.22%) VBA
7 2 (0.14%) Google Apps Script
8 1 (0.072%) Ruby
8 1 (0.072%) T-SQL
Qualifications
1 85 (6.15%) Degree
2 80 (5.79%) Microsoft Certification
3 73 (5.28%) DBS Check
4 66 (4.78%) Security Cleared
5 41 (2.97%) SC Cleared
6 23 (1.66%) CCNA
6 23 (1.66%) Cisco Certification
7 20 (1.45%) Azure Certification
8 19 (1.37%) A+ Certification
9 17 (1.23%) Network+ Certification
10 13 (0.94%) DV Cleared
11 8 (0.58%) CompTIA Security+
12 6 (0.43%) HND
13 5 (0.36%) BPSS Clearance
13 5 (0.36%) HNC
13 5 (0.36%) MCITP
14 4 (0.29%) AWS Certified Cloud Practitioner
15 3 (0.22%) AWS Certification
15 3 (0.22%) Microsoft Certified Professional
16 2 (0.14%) MCSA
Quality Assurance & Compliance
1 63 (4.56%) SLA
2 58 (4.20%) Cyber Essentials
3 37 (2.68%) ISO/IEC 27001
4 18 (1.30%) Cyber Essentials PLUS
5 14 (1.01%) GDPR
6 8 (0.58%) PCI DSS
7 5 (0.36%) QA
8 3 (0.22%) Accessibility
9 1 (0.072%) ISO 22301
9 1 (0.072%) NIST
System Software
1 489 (35.38%) Active Directory
2 156 (11.29%) Hyper-V
3 126 (9.12%) VMware Infrastructure
4 30 (2.17%) Virtual Desktop
5 11 (0.80%) Virtual Machines
5 11 (0.80%) VMware ESXi
6 9 (0.65%) Docker
6 9 (0.65%) VMware Workstation
6 9 (0.65%) vSphere
7 7 (0.51%) BitLocker
8 6 (0.43%) Terminal Services
9 4 (0.29%) VMware NSX
10 1 (0.072%) Firmware
10 1 (0.072%) Terminal Server
10 1 (0.072%) XenApp
Systems Management
1 202 (14.62%) Microsoft Intune
2 27 (1.95%) Autotask
3 26 (1.88%) SCCM
4 22 (1.59%) Jamf Pro
5 16 (1.16%) Active Directory Federation Services
5 16 (1.16%) Systems Management Server (SMS)
6 14 (1.01%) Proxmox
7 13 (0.94%) WSUS
8 5 (0.36%) Failover Clustering
8 5 (0.36%) Single Sign-On
9 4 (0.29%) Ansible
10 3 (0.22%) FortiGate
11 2 (0.14%) Iperf
Vendors
1 687 (49.71%) Microsoft
2 154 (11.14%) VMware
3 66 (4.78%) Google
4 51 (3.69%) Cisco
5 46 (3.33%) Fortinet
6 45 (3.26%) Meraki
7 43 (3.11%) Apple
8 39 (2.82%) Fujitsu
8 39 (2.82%) Virgin Media
9 33 (2.39%) Veeam
10 31 (2.24%) HP
11 27 (1.95%) Ubiquiti
12 21 (1.52%) Datto
13 20 (1.45%) SonicWALL
14 15 (1.09%) Dell
15 13 (0.94%) Sophos
16 12 (0.87%) Aruba
17 11 (0.80%) ConnectWise
17 11 (0.80%) ServiceNow
18 9 (0.65%) Sage