IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 16 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Nov 2025
Same period 2024 Same period 2023
Rank 293 308 332
Rank change year-on-year +15 +24 +226
Permanent jobs requiring an IT Support Engineer 461 572 500
As % of all permanent jobs in the UK 0.87% 0.84% 0.94%
As % of the Job Titles category 0.97% 0.89% 0.98%
Number of salaries quoted 422 296 449
10th Percentile £25,750 £24,000 £25,000
25th Percentile £26,875 £26,750 £27,500
Median annual salary (50th Percentile) £31,500 £31,000 £32,500
Median % change year-on-year +1.61% -4.62% +4.50%
75th Percentile £38,750 £36,063 £38,750
90th Percentile £43,250 £40,000 £43,750
UK excluding London median annual salary £31,000 £30,000 £31,500
% change year-on-year +3.33% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 47,393 64,241 50,771
% of permanent jobs with a recognized job title 89.95% 94.75% 95.43%
Number of salaries quoted 29,512 36,137 39,329
10th Percentile £28,250 £31,468 £31,250
25th Percentile £35,000 £42,500 £42,500
Median annual salary (50th Percentile) £52,500 £57,500 £60,000
Median % change year-on-year -8.70% -4.17% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,000 £50,500 £52,500
% change year-on-year -6.93% -3.81% -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 16 November 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 16 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +24 422 £32,000 +0.79% 192
UK excluding London +24 397 £31,000 +3.33% 183
Midlands -16 114 £30,000 - 36
South East +65 110 £32,500 +8.33% 45
Work from Home +88 100 £33,000 - 41
East Midlands +46 92 £30,000 - 20
North of England +9 64 £30,500 -1.61% 43
London +52 55 £38,000 +5.56% 46
South West +37 41 £32,500 +8.33% 16
East of England +20 38 £30,000 +7.14% 18
North West +37 33 £29,500 -0.84% 21
Yorkshire +3 30 £32,500 +8.33% 18
West Midlands -56 22 £35,750 +10.00% 16
Scotland +2 21 £30,000 +9.09% 19
Wales +19 8 £28,000 -13.85% 6
Northern Ireland +4 1 £31,500 +5.00% 2
North East -3 1 £35,000 - 4

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 November 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 318 (68.98%) Microsoft
1 318 (68.98%) Windows
2 310 (67.25%) Microsoft 365
3 260 (56.40%) Active Directory
4 200 (43.38%) Azure
5 187 (40.56%) Problem-Solving
6 169 (36.66%) Windows Server
7 133 (28.85%) DNS
8 124 (26.90%) Firewall
9 119 (25.81%) DHCP
10 115 (24.95%) Customer Service
10 115 (24.95%) Microsoft Intune
11 93 (20.17%) Entra ID
12 85 (18.44%) TCP/IP
13 82 (17.79%) SharePoint
14 79 (17.14%) ITIL
14 79 (17.14%) VMware
15 77 (16.70%) Microsoft Exchange
16 76 (16.49%) Windows 10
17 75 (16.27%) Cybersecurity
18 74 (16.05%) Hyper-V
19 60 (13.02%) VLAN
19 60 (13.02%) VMware Infrastructure
20 54 (11.71%) VPN
21 52 (11.28%) Degree
22 51 (11.06%) Microsoft Office
22 51 (11.06%) PowerShell
23 48 (10.41%) Microsoft Certification
24 47 (10.20%) Mac OS
25 43 (9.33%) Wi-Fi

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 82 (17.79%) SharePoint
2 77 (16.70%) Microsoft Exchange
3 21 (4.56%) IIS
4 2 (0.43%) Confluence
4 2 (0.43%) Exchange Server 2007
4 2 (0.43%) Exchange Server 2010
4 2 (0.43%) Exchange Server 2013
Applications
1 51 (11.06%) Microsoft Office
2 12 (2.60%) Microsoft Excel
3 6 (1.30%) Microsoft PowerPoint
4 3 (0.65%) CINEMA 4D
5 2 (0.43%) Acrobat
6 1 (0.22%) Adobe Creative Suite
Business Applications
1 6 (1.30%) Dynamics CRM
2 2 (0.43%) Dynamics NAV
3 1 (0.22%) Dynamics AX
3 1 (0.22%) Remedy ITSM
Cloud Services
1 310 (67.25%) Microsoft 365
2 200 (43.38%) Azure
3 93 (20.17%) Entra ID
4 37 (8.03%) AWS
5 26 (5.64%) SaaS
6 25 (5.42%) OneDrive
7 23 (4.99%) Google Workspace
8 16 (3.47%) GCP
9 15 (3.25%) Power Platform
10 13 (2.82%) Azure DevOps
11 10 (2.17%) Power Automate
12 8 (1.74%) IaaS
12 8 (1.74%) PaaS
13 7 (1.52%) Cloud Computing
14 5 (1.08%) Azure AI
14 5 (1.08%) iPaaS
14 5 (1.08%) Microsoft Copilot
14 5 (1.08%) Rubrik
14 5 (1.08%) Serverless
15 4 (0.87%) Datadog
Communications & Networking
1 133 (28.85%) DNS
2 124 (26.90%) Firewall
3 119 (25.81%) DHCP
4 85 (18.44%) TCP/IP
5 60 (13.02%) VLAN
6 54 (11.71%) VPN
7 43 (9.33%) Wi-Fi
8 29 (6.29%) Wireless
9 26 (5.64%) WAN
10 24 (5.21%) LAN
10 24 (5.21%) VoIP
11 23 (4.99%) SAN
12 10 (2.17%) SD-WAN
13 9 (1.95%) IP Telephony
14 8 (1.74%) IPsec
15 6 (1.30%) Cisco IOS
15 6 (1.30%) Remote Desktop
16 5 (1.08%) NAS
16 5 (1.08%) Softphone
17 4 (0.87%) iSCSI
Database & Business Intelligence
1 27 (5.86%) SQL Server
2 13 (2.82%) Power BI
3 12 (2.60%) Amazon RDS
3 12 (2.60%) SQL Server Reporting Services
4 4 (0.87%) Relational Database
5 3 (0.65%) PostgreSQL
6 2 (0.43%) Oracle Database
7 1 (0.22%) MySQL
Development Applications
1 9 (1.95%) JIRA
General
1 200 (43.38%) Social Skills
2 29 (6.29%) Organisational Skills
3 26 (5.64%) Manufacturing
4 25 (5.42%) Analytical Skills
5 24 (5.21%) Law
6 21 (4.56%) Finance
7 16 (3.47%) Telecoms
8 15 (3.25%) Inclusion and Diversity
9 10 (2.17%) Public Sector
10 9 (1.95%) Documentation Skills
10 9 (1.95%) Legal
11 8 (1.74%) Billing
11 8 (1.74%) Electronics
12 6 (1.30%) Retail
13 5 (1.08%) Marketing
14 4 (0.87%) Dutch Language
14 4 (0.87%) French Language
14 4 (0.87%) Spanish Language
15 3 (0.65%) Advertising
15 3 (0.65%) Publishing
Libraries, Frameworks & Software Standards
1 14 (3.04%) .NET
2 12 (2.60%) .NET Framework
2 12 (2.60%) Entity Framework
2 12 (2.60%) WinForms
3 7 (1.52%) ASP.NET
4 5 (1.08%) 802.1X
5 3 (0.65%) EDI
Miscellaneous
1 103 (22.34%) Driving Licence
2 39 (8.46%) Onboarding
3 20 (4.34%) CCTV
4 19 (4.12%) Self-Motivation
5 12 (2.60%) Clustering
6 8 (1.74%) iPhone
7 7 (1.52%) BYOD
7 7 (1.52%) FMCG
8 6 (1.30%) Analytical Mindset
8 6 (1.30%) Enterprise Software
9 5 (1.08%) Cyber Security Posture
9 5 (1.08%) Data Centre
9 5 (1.08%) Life Science
9 5 (1.08%) Renewable Energy
10 4 (0.87%) iPad
10 4 (0.87%) Mobile App
10 4 (0.87%) Smartphone
11 3 (0.65%) Enterprise Storage
11 3 (0.65%) Security Posture
11 3 (0.65%) Video Conferencing
Operating Systems
1 318 (68.98%) Windows
2 169 (36.66%) Windows Server
3 76 (16.49%) Windows 10
4 47 (10.20%) Mac OS
5 42 (9.11%) Linux
6 23 (4.99%) Apple iOS
7 17 (3.69%) Windows Server 2019
8 15 (3.25%) Windows Server 2016
9 13 (2.82%) Android
10 9 (1.95%) Windows Server 2012
11 8 (1.74%) Mac OS X
12 6 (1.30%) VMS
12 6 (1.30%) Windows 7
13 4 (0.87%) Unix
13 4 (0.87%) Windows 8
14 3 (0.65%) Debian
15 1 (0.22%) Ubuntu
15 1 (0.22%) Windows Server 2008
Processes & Methodologies
1 187 (40.56%) Problem-Solving
2 115 (24.95%) Customer Service
3 79 (17.14%) ITIL
4 75 (16.27%) Cybersecurity
5 38 (8.24%) Infrastructure Engineering
6 34 (7.38%) Continuous Improvement
7 33 (7.16%) Disaster Recovery
8 30 (6.51%) Project Delivery
9 29 (6.29%) Mentoring
10 28 (6.07%) Incident Management
10 28 (6.07%) ITSM
11 24 (5.21%) Process Improvement
11 24 (5.21%) Service Delivery
12 23 (4.99%) Asset Management
13 22 (4.77%) Data Protection
14 21 (4.56%) Migration
14 21 (4.56%) Software Engineering
15 19 (4.12%) Business Intelligence
15 19 (4.12%) Computer Science
15 19 (4.12%) Remote Monitoring and Management
Programming Languages
1 51 (11.06%) PowerShell
2 27 (5.86%) SQL
3 14 (3.04%) C#
4 13 (2.82%) T-SQL
5 7 (1.52%) PL/SQL
5 7 (1.52%) VBScript
6 6 (1.30%) Python
7 1 (0.22%) VBA
Qualifications
1 52 (11.28%) Degree
2 48 (10.41%) Microsoft Certification
3 22 (4.77%) DBS Check
4 21 (4.56%) MCP
5 18 (3.90%) Computer Science Degree
6 15 (3.25%) A+ Certification
6 15 (3.25%) CCNA
6 15 (3.25%) Cisco Certification
7 9 (1.95%) MCSA
7 9 (1.95%) MCSE
8 7 (1.52%) CCNP
9 6 (1.30%) ACMT
9 6 (1.30%) VMware Certified Professional (VCP)
10 5 (1.08%) HND
10 5 (1.08%) ITIL Foundation Certificate
10 5 (1.08%) Security Cleared
11 3 (0.65%) Azure Certification
11 3 (0.65%) ITIL Certification
11 3 (0.65%) NVQ Level 3
11 3 (0.65%) SC Cleared
Quality Assurance & Compliance
1 34 (7.38%) Cyber Essentials
2 32 (6.94%) ISO/IEC 27001
3 22 (4.77%) SLA
4 21 (4.56%) GDPR
5 6 (1.30%) Accessibility
6 5 (1.08%) Cyber Essentials PLUS
7 1 (0.22%) NIST
System Software
1 260 (56.40%) Active Directory
2 74 (16.05%) Hyper-V
3 60 (13.02%) VMware Infrastructure
4 10 (2.17%) Firmware
5 7 (1.52%) Virtual Desktop
6 6 (1.30%) Docker
6 6 (1.30%) VMware ESXi
7 4 (0.87%) Virtual Machines
7 4 (0.87%) VMware Workstation
7 4 (0.87%) vSphere
8 3 (0.65%) XenApp
9 2 (0.43%) BitLocker
9 2 (0.43%) XenDesktop
10 1 (0.22%) Virtual Servers
10 1 (0.22%) VMware Server
Systems Management
1 115 (24.95%) Microsoft Intune
2 19 (4.12%) Autotask
3 16 (3.47%) SCCM
4 11 (2.39%) Kubernetes
5 6 (1.30%) Jamf Pro
5 6 (1.30%) vCenter Server
6 5 (1.08%) Failover Clustering
7 3 (0.65%) Active Directory Federation Services
7 3 (0.65%) FortiGate
8 2 (0.43%) SmoothWall
9 1 (0.22%) Microsoft Clustering
9 1 (0.22%) NetBackup
9 1 (0.22%) Proxmox
9 1 (0.22%) Puppet
9 1 (0.22%) WhatsUp Gold
Vendors
1 318 (68.98%) Microsoft
2 79 (17.14%) VMware
3 37 (8.03%) Google
4 36 (7.81%) Veeam
5 28 (6.07%) Apple
6 27 (5.86%) Cisco
7 19 (4.12%) Sophos
8 16 (3.47%) HP
9 15 (3.25%) Datto
10 14 (3.04%) ServiceNow
11 13 (2.82%) Zoho
12 12 (2.60%) Sage
12 12 (2.60%) Xamarin
13 10 (2.17%) Adobe
13 10 (2.17%) Aruba
14 9 (1.95%) WatchGuard
15 8 (1.74%) Draytek
15 8 (1.74%) Oracle
16 7 (1.52%) Dell
16 7 (1.52%) Mitel