IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 18 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Apr 2026
Same period 2025 Same period 2024
Rank 140 305 243
Rank change year-on-year +165 -62 +149
Permanent jobs requiring an IT Support Engineer 1,244 404 1,158
As % of all permanent jobs in the UK 1.44% 0.97% 1.22%
As % of the Job Titles category 1.55% 1.09% 1.30%
Number of salaries quoted 1,098 258 1,071
10th Percentile £26,250 £24,850 £23,000
25th Percentile £28,250 £26,000 £25,750
Median annual salary (50th Percentile) £32,500 £30,250 £30,000
Median % change year-on-year +7.44% +0.83% -6.25%
75th Percentile £38,094 £35,250 £36,000
90th Percentile £43,750 £42,500 £43,000
UK excluding London median annual salary £31,500 £30,000 £29,500
% change year-on-year +5.00% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 80,276 37,162 89,418
% of permanent jobs with a recognized job title 92.62% 89.30% 94.57%
Number of salaries quoted 51,387 23,373 66,316
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,500
Median % change year-on-year -8.33% +12.15% -10.83%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 18 April 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 18 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +164 1,134 £32,500 +5.69% 114
UK excluding London +118 1,074 £31,500 +5.00% 117
South East +82 290 £32,000 -4.48% 26
North of England +89 255 £30,000 - 27
Work from Home +94 205 £34,000 +7.09% 14
Midlands +10 191 £32,250 +17.27% 16
East of England +48 155 £30,000 +12.15% 18
London +76 142 £36,000 +2.86% 11
North West +83 136 £30,000 - 19
Yorkshire +7 110 £30,750 +5.13% 8
South West +27 101 £32,500 - 21
East Midlands 0 101 £30,000 +7.14% 10
West Midlands -19 90 £32,500 +21.50% 6
Scotland +13 53 £28,000 +1.82% 5
Wales - 29 £40,000 - 4
North East -26 9 £30,000 -16.67% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 April 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 596 (47.91%) Microsoft 365
2 586 (47.11%) Microsoft
3 573 (46.06%) Windows
4 451 (36.25%) Active Directory
5 347 (27.89%) Problem-Solving
6 310 (24.92%) Azure
7 300 (24.12%) Windows Server
8 257 (20.66%) Customer Service
9 209 (16.80%) Entra ID
9 209 (16.80%) Firewall
10 168 (13.50%) Windows 10
11 164 (13.18%) Microsoft Intune
12 162 (13.02%) DNS
13 145 (11.66%) DHCP
14 142 (11.41%) SharePoint
15 141 (11.33%) ITIL
16 139 (11.17%) Microsoft Exchange
17 121 (9.73%) Microsoft Office
18 119 (9.57%) VPN
19 113 (9.08%) VMware
20 111 (8.92%) LAN
21 108 (8.68%) Hyper-V
22 104 (8.36%) WAN
23 103 (8.28%) Cybersecurity
24 98 (7.88%) Wi-Fi
25 89 (7.15%) Mentoring
26 87 (6.99%) SLA
27 85 (6.83%) Mac OS
28 84 (6.75%) Google
29 83 (6.67%) VMware Infrastructure

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 142 (11.41%) SharePoint
2 139 (11.17%) Microsoft Exchange
3 18 (1.45%) Confluence
4 13 (1.05%) Exchange Server 2007
4 13 (1.05%) Exchange Server 2010
4 13 (1.05%) Exchange Server 2013
5 6 (0.48%) IIS
6 1 (0.080%) WordPress
Applications
1 121 (9.73%) Microsoft Office
2 25 (2.01%) Microsoft Excel
3 7 (0.56%) Microsoft PowerPoint
4 2 (0.16%) AutoCAD
4 2 (0.16%) Photoshop
5 1 (0.080%) Acrobat
Business Applications
1 6 (0.48%) Dynamics NAV
1 6 (0.48%) NetSuite
2 5 (0.40%) Dynamics CRM
3 1 (0.080%) Shopify
Cloud Services
1 596 (47.91%) Microsoft 365
2 310 (24.92%) Azure
3 209 (16.80%) Entra ID
4 75 (6.03%) Google Workspace
5 53 (4.26%) AWS
6 49 (3.94%) OneDrive
7 39 (3.14%) SaaS
8 16 (1.29%) Power Platform
9 14 (1.13%) Power Automate
10 9 (0.72%) GCP
11 8 (0.64%) Azure DevOps
11 8 (0.64%) Azure Sentinel
11 8 (0.64%) Mimecast
12 6 (0.48%) PaaS
13 5 (0.40%) Intacct
13 5 (0.40%) Microsoft Copilot
14 4 (0.32%) IaaS
14 4 (0.32%) PowerApps
15 3 (0.24%) Azure Monitor
15 3 (0.24%) Datadog
Communications & Networking
1 209 (16.80%) Firewall
2 162 (13.02%) DNS
3 145 (11.66%) DHCP
4 119 (9.57%) VPN
5 111 (8.92%) LAN
6 104 (8.36%) WAN
7 98 (7.88%) Wi-Fi
8 79 (6.35%) TCP/IP
9 66 (5.31%) VoIP
10 48 (3.86%) VLAN
11 32 (2.57%) Wireless
12 15 (1.21%) SD-WAN
13 11 (0.88%) Network Security
14 10 (0.80%) Remote Desktop
15 8 (0.64%) IP Telephony
15 8 (0.64%) WLAN
16 7 (0.56%) SAN
16 7 (0.56%) TETRA
17 6 (0.48%) NAS
18 5 (0.40%) Internet
Database & Business Intelligence
1 23 (1.85%) SQL Server
2 16 (1.29%) Power BI
3 6 (0.48%) MySQL
4 5 (0.40%) Amazon RDS
5 2 (0.16%) Relational Database
5 2 (0.16%) SQL Server Reporting Services
6 1 (0.080%) PostgreSQL
Development Applications
1 41 (3.30%) JIRA
2 4 (0.32%) GitLab
General
1 341 (27.41%) Social Skills
2 81 (6.51%) Organisational Skills
3 60 (4.82%) Manufacturing
4 50 (4.02%) Finance
5 42 (3.38%) Analytical Skills
6 39 (3.14%) Law
6 39 (3.14%) Multimedia
7 36 (2.89%) Telecoms
8 31 (2.49%) Retail
9 30 (2.41%) Legal
10 22 (1.77%) Public Sector
11 20 (1.61%) Inclusion and Diversity
12 14 (1.13%) Advertising
13 10 (0.80%) Electronics
14 8 (0.64%) Automotive
14 8 (0.64%) Games
15 7 (0.56%) Documentation Skills
16 6 (0.48%) Fire and Rescue
16 6 (0.48%) Marketing
16 6 (0.48%) Police
Libraries, Frameworks & Software Standards
1 4 (0.32%) CSS
1 4 (0.32%) HTML
1 4 (0.32%) OpenTelemetry
2 2 (0.16%) .NET
2 2 (0.16%) .NET Framework
2 2 (0.16%) ASP.NET
2 2 (0.16%) Entity Framework
2 2 (0.16%) JSON
2 2 (0.16%) Web Services
2 2 (0.16%) WinForms
3 1 (0.080%) Software Packaging
Miscellaneous
1 198 (15.92%) Driving Licence
2 60 (4.82%) Onboarding
3 46 (3.70%) Self-Motivation
4 30 (2.41%) CCTV
5 23 (1.85%) FMCG
6 16 (1.29%) Analytical Mindset
7 10 (0.80%) iPhone
7 10 (0.80%) Management Information System
8 8 (0.64%) Fat Client
8 8 (0.64%) Security Posture
8 8 (0.64%) Thin Client
9 6 (0.48%) Social Media
10 5 (0.40%) Mobile App
10 5 (0.40%) Reinsurance
10 5 (0.40%) Robotics
10 5 (0.40%) Smartphone
11 4 (0.32%) EPoS
11 4 (0.32%) Life Science
11 4 (0.32%) NHS
11 4 (0.32%) PKI
Operating Systems
1 573 (46.06%) Windows
2 300 (24.12%) Windows Server
3 168 (13.50%) Windows 10
4 85 (6.83%) Mac OS
5 56 (4.50%) Linux
6 52 (4.18%) Windows Server 2016
7 51 (4.10%) Windows Server 2019
8 33 (2.65%) Apple iOS
9 31 (2.49%) Windows Server 2012
10 29 (2.33%) Android
11 14 (1.13%) Mac OS X
11 14 (1.13%) Windows 7
12 10 (0.80%) Windows 8
13 9 (0.72%) Windows Server 2008
14 7 (0.56%) Ubuntu
15 1 (0.080%) Debian
15 1 (0.080%) Red Hat Enterprise Linux
15 1 (0.080%) Solaris
15 1 (0.080%) Unix
15 1 (0.080%) VMS
Processes & Methodologies
1 347 (27.89%) Problem-Solving
2 257 (20.66%) Customer Service
3 141 (11.33%) ITIL
4 103 (8.28%) Cybersecurity
5 89 (7.15%) Mentoring
6 70 (5.63%) ITSM
7 61 (4.90%) Service Delivery
8 53 (4.26%) Remote Monitoring and Management
9 51 (4.10%) Continuous Improvement
10 50 (4.02%) Infrastructure Engineering
11 46 (3.70%) Disaster Recovery
12 44 (3.54%) Asset Management
13 41 (3.30%) Process Improvement
14 39 (3.14%) Root Cause Analysis
15 38 (3.05%) Service Management
16 36 (2.89%) Time Management
17 34 (2.73%) Incident Management
18 31 (2.49%) Project Delivery
19 30 (2.41%) Business Continuity
20 26 (2.09%) Computer Science
Programming Languages
1 61 (4.90%) PowerShell
2 43 (3.46%) SQL
3 7 (0.56%) Python
4 5 (0.40%) VB
5 4 (0.32%) C#
5 4 (0.32%) R
6 3 (0.24%) PHP
7 2 (0.16%) Google Apps Script
7 2 (0.16%) JavaScript
7 2 (0.16%) PL/SQL
7 2 (0.16%) T-SQL
7 2 (0.16%) VBA
7 2 (0.16%) VBScript
8 1 (0.080%) Bash
Qualifications
1 69 (5.55%) Microsoft Certification
2 67 (5.39%) Degree
3 58 (4.66%) Security Cleared
4 52 (4.18%) DBS Check
5 33 (2.65%) A+ Certification
6 31 (2.49%) SC Cleared
7 24 (1.93%) CCNA
7 24 (1.93%) Cisco Certification
8 19 (1.53%) Network+ Certification
9 13 (1.05%) DV Cleared
10 10 (0.80%) Microsoft Certified Professional
11 9 (0.72%) Azure Certification
11 9 (0.72%) CompTIA Security+
11 9 (0.72%) Computer Science Degree
12 6 (0.48%) BPSS Clearance
12 6 (0.48%) MCITP
12 6 (0.48%) MCSA
12 6 (0.48%) MCSE
13 5 (0.40%) ITIL Foundation Certificate
14 4 (0.32%) CCNP
Quality Assurance & Compliance
1 87 (6.99%) SLA
2 45 (3.62%) Cyber Essentials
3 35 (2.81%) ISO/IEC 27001
4 13 (1.05%) Cyber Essentials PLUS
5 9 (0.72%) GDPR
6 5 (0.40%) NIST
6 5 (0.40%) QA
7 4 (0.32%) Accessibility
8 1 (0.080%) ISO 22301
8 1 (0.080%) PCI DSS
System Software
1 451 (36.25%) Active Directory
2 108 (8.68%) Hyper-V
3 83 (6.67%) VMware Infrastructure
4 21 (1.69%) Virtual Desktop
5 13 (1.05%) VMware Workstation
6 10 (0.80%) vSphere
7 9 (0.72%) VMware ESXi
8 8 (0.64%) Virtual Machines
9 7 (0.56%) Docker
10 4 (0.32%) Terminal Services
10 4 (0.32%) VMware NSX
11 3 (0.24%) BitLocker
12 1 (0.080%) Firmware
12 1 (0.080%) XenApp
12 1 (0.080%) XenDesktop
Systems Management
1 164 (13.18%) Microsoft Intune
2 25 (2.01%) SCCM
3 22 (1.77%) Active Directory Federation Services
4 20 (1.61%) Autotask
5 14 (1.13%) Jamf Pro
6 12 (0.96%) WSUS
7 7 (0.56%) Proxmox
7 7 (0.56%) Systems Management Server (SMS)
8 5 (0.40%) Ansible
9 3 (0.24%) FortiGate
9 3 (0.24%) Single Sign-On
10 2 (0.16%) SmoothWall
11 1 (0.080%) Podman
Vendors
1 586 (47.11%) Microsoft
2 113 (9.08%) VMware
3 84 (6.75%) Google
4 45 (3.62%) Apple
5 44 (3.54%) Fortinet
6 39 (3.14%) Fujitsu
6 39 (3.14%) Virgin Media
7 29 (2.33%) Cisco
8 24 (1.93%) Meraki
9 21 (1.69%) Veeam
10 20 (1.61%) HP
11 15 (1.21%) Dell
12 14 (1.13%) ServiceNow
13 12 (0.96%) Datto
13 12 (0.96%) Sophos
13 12 (0.96%) Ubiquiti
14 11 (0.88%) Citrix
15 10 (0.80%) ESET
15 10 (0.80%) Sage
15 10 (0.80%) SAP