IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 27 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Aug 2026
Same period 2025 Same period 2024
Rank 177 405 316
Rank change year-on-year +228 -89 +40
Permanent jobs requiring an IT Support Engineer 1,265 292 689
As % of all permanent jobs in the UK 1.16% 0.58% 0.82%
As % of the Job Titles category 1.23% 0.65% 0.87%
Number of salaries quoted 1,168 257 551
10th Percentile £26,750 £25,450 £24,000
25th Percentile £29,188 £27,000 £26,250
Median annual salary (50th Percentile) £34,000 £33,500 £30,000
Median % change year-on-year +1.49% +11.67% -7.69%
75th Percentile £38,750 £41,750 £36,500
90th Percentile £45,000 £48,750 £43,750
UK excluding London median annual salary £32,940 £32,517 £30,000
% change year-on-year +1.30% +8.39% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,706 44,968 79,449
% of permanent jobs with a recognized job title 93.89% 89.82% 95.13%
Number of salaries quoted 70,497 26,684 51,823
10th Percentile £30,000 £28,000 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £74,258 £72,500
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 27 August 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 27 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +227 1,147 £33,500 -4.29% 93
UK excluding London +202 1,110 £32,940 +1.30% 77
South East +132 303 £35,000 -6.67% 18
Work from Home +111 223 £32,500 -9.72% 25
East of England +106 209 £32,500 -6.47% 16
North of England +90 208 £31,250 +2.46% 11
South West +43 161 £35,000 +5.26% 14
London +40 136 £35,000 -12.50% 26
Midlands +43 129 £32,500 +21.50% 14
North West +90 117 £32,500 +1.56% 8
Yorkshire +11 85 £30,000 +13.21% 2
West Midlands +18 67 £32,500 +3.17% 9
East Midlands +5 62 £30,000 +16.50% 5
Scotland +48 57 £28,500 +5.56% 8
Wales - 32 £40,000 -
Northern Ireland -68 11 £41,000 +30.16%
North East -54 6 £42,500 +6.25% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 27 August 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 739 (58.42%) Microsoft
2 703 (55.57%) Microsoft 365
3 643 (50.83%) Windows
4 497 (39.29%) Active Directory
5 334 (26.40%) Azure
6 323 (25.53%) Windows Server
7 322 (25.45%) Problem-Solving
8 313 (24.74%) Customer Service
8 313 (24.74%) Entra ID
9 249 (19.68%) Microsoft Exchange
10 232 (18.34%) Microsoft Intune
11 225 (17.79%) SharePoint
12 204 (16.13%) DNS
13 201 (15.89%) Firewall
14 173 (13.68%) Hyper-V
15 171 (13.52%) DHCP
16 156 (12.33%) Cybersecurity
17 154 (12.17%) VMware
18 142 (11.23%) VPN
19 133 (10.51%) Wi-Fi
20 132 (10.43%) Mac OS
20 132 (10.43%) VMware Infrastructure
21 124 (9.80%) Windows 10
22 113 (8.93%) TCP/IP
23 111 (8.77%) ITIL
24 106 (8.38%) Continuous Improvement
25 100 (7.91%) Infrastructure Engineering
26 99 (7.83%) Disaster Recovery
27 94 (7.43%) Degree
28 93 (7.35%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 249 (19.68%) Microsoft Exchange
2 225 (17.79%) SharePoint
3 20 (1.58%) IIS
4 8 (0.63%) Confluence
4 8 (0.63%) Exchange Server 2007
4 8 (0.63%) Exchange Server 2010
4 8 (0.63%) Exchange Server 2013
5 3 (0.24%) Apache
6 1 (0.079%) WordPress
Applications
1 86 (6.80%) Microsoft Office
2 15 (1.19%) Microsoft Excel
3 5 (0.40%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) MS Visio
Business Applications
1 2 (0.16%) NetSuite
2 1 (0.079%) Shopify
Cloud Services
1 703 (55.57%) Microsoft 365
2 334 (26.40%) Azure
3 313 (24.74%) Entra ID
4 60 (4.74%) OneDrive
5 44 (3.48%) Google Workspace
6 42 (3.32%) SaaS
7 37 (2.92%) AWS
8 17 (1.34%) Power Automate
8 17 (1.34%) Power Platform
9 13 (1.03%) Mimecast
10 10 (0.79%) Azure DevOps
11 7 (0.55%) Dynamics 365
12 6 (0.47%) Cloudflare
13 5 (0.40%) Microsoft Copilot
14 4 (0.32%) Cloud Computing
14 4 (0.32%) Nutanix
15 3 (0.24%) PaaS
15 3 (0.24%) PowerApps
16 1 (0.079%) GCP
16 1 (0.079%) IaaS
Communications & Networking
1 204 (16.13%) DNS
2 201 (15.89%) Firewall
3 171 (13.52%) DHCP
4 142 (11.23%) VPN
5 133 (10.51%) Wi-Fi
6 113 (8.93%) TCP/IP
7 89 (7.04%) VoIP
8 78 (6.17%) LAN
9 76 (6.01%) Wireless
10 69 (5.45%) VLAN
10 69 (5.45%) WAN
11 25 (1.98%) Network Security
12 18 (1.42%) Internet
13 17 (1.34%) SSL
14 16 (1.26%) WLAN
15 15 (1.19%) Remote Desktop
16 12 (0.95%) SAN
17 7 (0.55%) NAS
18 4 (0.32%) DMZ
18 4 (0.32%) Structured Cabling
Database & Business Intelligence
1 35 (2.77%) SQL Server
2 11 (0.87%) MySQL
3 8 (0.63%) Azure SQL Database
4 5 (0.40%) Amazon RDS
5 3 (0.24%) Power BI
Development Applications
1 37 (2.92%) JIRA
2 1 (0.079%) Carbide.c++
2 1 (0.079%) SQL Server Management Studio (SSMS)
General
1 418 (33.04%) Social Skills
2 65 (5.14%) Manufacturing
3 61 (4.82%) Analytical Skills
4 54 (4.27%) Legal
5 42 (3.32%) Organisational Skills
6 34 (2.69%) Advertising
7 33 (2.61%) Finance
8 26 (2.06%) Retail
9 22 (1.74%) Documentation Skills
9 22 (1.74%) Telecoms
10 20 (1.58%) Public Sector
11 18 (1.42%) Inclusion and Diversity
12 13 (1.03%) Automotive
13 10 (0.79%) Games
14 9 (0.71%) Aerospace
15 5 (0.40%) Law
16 4 (0.32%) Aviation
17 3 (0.24%) Back Office
17 3 (0.24%) Financial Institution
17 3 (0.24%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (0.71%) HTML
2 7 (0.55%) JSON
3 5 (0.40%) CSS
3 5 (0.40%) Web Services
4 2 (0.16%) .NET
4 2 (0.16%) ASP.NET Web Forms
4 2 (0.16%) EDI
4 2 (0.16%) LDAP
4 2 (0.16%) SAML
4 2 (0.16%) WinForms
Miscellaneous
1 201 (15.89%) Driving Licence
2 98 (7.75%) Onboarding
3 59 (4.66%) Self-Motivation
4 40 (3.16%) CCTV
5 19 (1.50%) Video Conferencing
6 16 (1.26%) FMCG
7 13 (1.03%) Hybrid Cloud
8 8 (0.63%) Data Centre
8 8 (0.63%) Management Information System
9 7 (0.55%) Clustering
9 7 (0.55%) Cyber Threat
9 7 (0.55%) PKI
9 7 (0.55%) Replication
9 7 (0.55%) Security Posture
10 5 (0.40%) Analytical Mindset
10 5 (0.40%) Educational Technology
10 5 (0.40%) Fat Client
10 5 (0.40%) iPad
10 5 (0.40%) Raspberry Pi
10 5 (0.40%) Thin Client
Operating Systems
1 643 (50.83%) Windows
2 323 (25.53%) Windows Server
3 132 (10.43%) Mac OS
4 124 (9.80%) Windows 10
5 93 (7.35%) Linux
6 42 (3.32%) Windows Server 2019
7 32 (2.53%) Apple iOS
8 31 (2.45%) Windows Server 2016
9 23 (1.82%) Android
10 15 (1.19%) Ubuntu
10 15 (1.19%) Windows Server 2012
11 6 (0.47%) Windows 7
12 5 (0.40%) Mac OS X
12 5 (0.40%) Windows 8
13 4 (0.32%) Windows Server 2008
14 3 (0.24%) Rocky
15 2 (0.16%) VMS
Processes & Methodologies
1 322 (25.45%) Problem-Solving
2 313 (24.74%) Customer Service
3 156 (12.33%) Cybersecurity
4 111 (8.77%) ITIL
5 106 (8.38%) Continuous Improvement
6 100 (7.91%) Infrastructure Engineering
7 99 (7.83%) Disaster Recovery
8 61 (4.82%) Project Delivery
9 56 (4.43%) Remote Monitoring and Management
10 53 (4.19%) Service Delivery
11 49 (3.87%) Mentoring
12 47 (3.72%) Service Management
13 46 (3.64%) User Experience
14 42 (3.32%) ITSM
15 37 (2.92%) Collaborative Culture
16 36 (2.85%) Business Continuity
16 36 (2.85%) Identity Management
17 34 (2.69%) Collaborative Working
18 33 (2.61%) Kalman Filter
18 33 (2.61%) Time Management
Programming Languages
1 71 (5.61%) PowerShell
2 44 (3.48%) SQL
3 11 (0.87%) R
4 8 (0.63%) Ruby
5 5 (0.40%) C#
6 4 (0.32%) VBScript
7 3 (0.24%) JavaScript
7 3 (0.24%) PHP
7 3 (0.24%) Python
7 3 (0.24%) VB
7 3 (0.24%) VBA
8 1 (0.079%) T-SQL
Qualifications
1 94 (7.43%) Degree
2 86 (6.80%) Microsoft Certification
3 71 (5.61%) DBS Check
4 39 (3.08%) Security Cleared
5 28 (2.21%) CCNA
5 28 (2.21%) Cisco Certification
6 26 (2.06%) SC Cleared
7 24 (1.90%) Azure Certification
8 19 (1.50%) Network+ Certification
9 13 (1.03%) A+ Certification
10 12 (0.95%) CompTIA Security+
11 9 (0.71%) Computer Science Degree
12 6 (0.47%) HND
12 6 (0.47%) Microsoft Certified Professional
13 5 (0.40%) AWS Certification
13 5 (0.40%) HNC
13 5 (0.40%) ITIL Foundation Certificate
13 5 (0.40%) MCSA
14 4 (0.32%) AWS Certified Cloud Practitioner
15 2 (0.16%) BPSS Clearance
Quality Assurance & Compliance
1 78 (6.17%) Cyber Essentials
2 44 (3.48%) SLA
3 35 (2.77%) ISO/IEC 27001
4 28 (2.21%) GDPR
5 19 (1.50%) Cyber Essentials PLUS
6 8 (0.63%) PCI DSS
7 3 (0.24%) QA
8 2 (0.16%) Accessibility
9 1 (0.079%) Data Quality
System Software
1 497 (39.29%) Active Directory
2 173 (13.68%) Hyper-V
3 132 (10.43%) VMware Infrastructure
4 20 (1.58%) Virtual Desktop
4 20 (1.58%) Virtual Machines
5 11 (0.87%) VMware ESXi
6 9 (0.71%) Docker
7 7 (0.55%) BitLocker
7 7 (0.55%) vSphere
8 5 (0.40%) Terminal Services
9 4 (0.32%) Firmware
10 1 (0.079%) Terminal Server
10 1 (0.079%) VMware Workstation
10 1 (0.079%) XenApp
Systems Management
1 232 (18.34%) Microsoft Intune
2 24 (1.90%) Jamf Pro
3 21 (1.66%) Autotask
4 17 (1.34%) SCCM
5 15 (1.19%) Systems Management Server (SMS)
6 10 (0.79%) WSUS
7 8 (0.63%) Proxmox
8 7 (0.55%) Failover Clustering
9 4 (0.32%) FortiGate
9 4 (0.32%) Iperf
9 4 (0.32%) Single Sign-On
10 2 (0.16%) Active Directory Federation Services
11 1 (0.079%) vCenter Server
Vendors
1 739 (58.42%) Microsoft
2 154 (12.17%) VMware
3 66 (5.22%) Cisco
4 50 (3.95%) Veeam
5 46 (3.64%) Apple
5 46 (3.64%) Google
6 45 (3.56%) SonicWALL
7 35 (2.77%) Meraki
8 33 (2.61%) Ubiquiti
9 32 (2.53%) HP
10 26 (2.06%) Datto
11 16 (1.26%) Fortinet
12 15 (1.19%) Dell
13 14 (1.11%) Aruba
14 13 (1.03%) ServiceNow
15 12 (0.95%) Sophos
16 11 (0.87%) CrowdStrike
17 9 (0.71%) Citrix
17 9 (0.71%) Draytek
18 8 (0.63%) Palo Alto