IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 20 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Aug 2026
Same period 2025 Same period 2024
Rank 173 431 318
Rank change year-on-year +258 -113 +33
Permanent jobs requiring an IT Support Engineer 1,266 283 691
As % of all permanent jobs in the UK 1.18% 0.57% 0.83%
As % of the Job Titles category 1.25% 0.63% 0.88%
Number of salaries quoted 1,167 248 548
10th Percentile £26,750 £25,675 £24,000
25th Percentile £29,375 £27,500 £26,250
Median annual salary (50th Percentile) £33,500 £33,500 £30,000
Median % change year-on-year - +11.67% -7.69%
75th Percentile £38,750 £41,927 £36,250
90th Percentile £45,000 £47,875 £43,750
UK excluding London median annual salary £32,500 £32,533 £30,000
% change year-on-year -0.10% +8.44% -4.38%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 101,050 44,873 78,946
% of permanent jobs with a recognized job title 93.99% 89.93% 95.07%
Number of salaries quoted 69,068 26,506 52,274
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £75,000 £72,250
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £53,171 £48,000 £50,000
% change year-on-year +10.77% -4.00% -6.54%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 20 August 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 20 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +239 1,146 £33,500 -4.29% 106
UK excluding London +220 1,108 £32,500 -0.10% 92
South East +126 305 £35,000 -6.67% 31
Work from Home +123 220 £32,500 -5.80% 25
North of England +103 212 £31,000 +3.33% 13
East of England +109 203 £32,500 -5.80% 23
South West +41 160 £35,000 +2.94% 10
London +44 138 £35,000 -11.39% 25
Midlands +50 127 £32,500 +18.18% 15
North West +91 121 £32,500 +1.56% 9
Yorkshire +12 85 £30,000 +13.21% 3
West Midlands +24 68 £32,500 +3.17% 9
East Midlands +2 59 £30,000 +16.50% 6
Scotland +41 57 £28,500 +5.56% 5
Wales - 34 £42,500 -
Northern Ireland -71 10 £41,000 +30.16% 1
North East -54 6 £42,500 +6.25% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 August 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 730 (57.66%) Microsoft
2 695 (54.90%) Microsoft 365
3 635 (50.16%) Windows
4 497 (39.26%) Active Directory
5 334 (26.38%) Azure
6 319 (25.20%) Windows Server
7 318 (25.12%) Problem-Solving
8 310 (24.49%) Customer Service
8 310 (24.49%) Entra ID
9 251 (19.83%) Microsoft Exchange
10 227 (17.93%) Microsoft Intune
11 219 (17.30%) SharePoint
12 200 (15.80%) Firewall
13 197 (15.56%) DNS
14 175 (13.82%) Hyper-V
15 164 (12.95%) DHCP
16 156 (12.32%) VMware
17 148 (11.69%) Cybersecurity
18 137 (10.82%) VPN
19 136 (10.74%) VMware Infrastructure
20 133 (10.51%) Mac OS
21 131 (10.35%) Wi-Fi
22 123 (9.72%) Windows 10
23 112 (8.85%) ITIL
24 109 (8.61%) TCP/IP
25 106 (8.37%) Continuous Improvement
26 99 (7.82%) Infrastructure Engineering
27 98 (7.74%) Disaster Recovery
28 92 (7.27%) Degree
28 92 (7.27%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 251 (19.83%) Microsoft Exchange
2 219 (17.30%) SharePoint
3 20 (1.58%) IIS
4 9 (0.71%) Confluence
4 9 (0.71%) Exchange Server 2007
4 9 (0.71%) Exchange Server 2010
4 9 (0.71%) Exchange Server 2013
5 3 (0.24%) Apache
6 1 (0.079%) WordPress
Applications
1 88 (6.95%) Microsoft Office
2 16 (1.26%) Microsoft Excel
3 5 (0.39%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) MS Visio
Business Applications
1 2 (0.16%) NetSuite
Cloud Services
1 695 (54.90%) Microsoft 365
2 334 (26.38%) Azure
3 310 (24.49%) Entra ID
4 57 (4.50%) OneDrive
5 43 (3.40%) SaaS
6 41 (3.24%) Google Workspace
7 40 (3.16%) AWS
8 17 (1.34%) Power Automate
9 15 (1.18%) Power Platform
10 13 (1.03%) Mimecast
11 10 (0.79%) Azure DevOps
12 6 (0.47%) Cloudflare
13 5 (0.39%) Dynamics 365
13 5 (0.39%) Microsoft Copilot
14 4 (0.32%) Cloud Computing
14 4 (0.32%) Nutanix
15 3 (0.24%) PaaS
16 2 (0.16%) GCP
16 2 (0.16%) PowerApps
17 1 (0.079%) Microsoft Purview
Communications & Networking
1 200 (15.80%) Firewall
2 197 (15.56%) DNS
3 164 (12.95%) DHCP
4 137 (10.82%) VPN
5 131 (10.35%) Wi-Fi
6 109 (8.61%) TCP/IP
7 86 (6.79%) VoIP
8 81 (6.40%) LAN
9 73 (5.77%) WAN
10 72 (5.69%) Wireless
11 63 (4.98%) VLAN
12 25 (1.97%) Network Security
13 18 (1.42%) Internet
14 16 (1.26%) SSL
14 16 (1.26%) WLAN
15 15 (1.18%) Remote Desktop
16 12 (0.95%) SAN
17 7 (0.55%) NAS
18 4 (0.32%) DMZ
18 4 (0.32%) Wireshark
Database & Business Intelligence
1 34 (2.69%) SQL Server
2 11 (0.87%) MySQL
3 8 (0.63%) Azure SQL Database
4 5 (0.39%) Amazon RDS
5 4 (0.32%) Power BI
Development Applications
1 37 (2.92%) JIRA
2 1 (0.079%) Carbide.c++
2 1 (0.079%) SQL Server Management Studio (SSMS)
General
1 407 (32.15%) Social Skills
2 66 (5.21%) Manufacturing
3 61 (4.82%) Analytical Skills
4 53 (4.19%) Legal
5 41 (3.24%) Organisational Skills
6 33 (2.61%) Advertising
7 32 (2.53%) Finance
8 27 (2.13%) Retail
9 22 (1.74%) Documentation Skills
10 21 (1.66%) Public Sector
10 21 (1.66%) Telecoms
11 17 (1.34%) Inclusion and Diversity
12 13 (1.03%) Automotive
13 9 (0.71%) Aerospace
14 8 (0.63%) Games
15 7 (0.55%) Law
16 4 (0.32%) Aviation
17 3 (0.24%) Back Office
17 3 (0.24%) Financial Institution
17 3 (0.24%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 9 (0.71%) HTML
2 7 (0.55%) JSON
3 5 (0.39%) CSS
3 5 (0.39%) Web Services
4 2 (0.16%) EDI
4 2 (0.16%) LDAP
4 2 (0.16%) SAML
5 1 (0.079%) .NET
5 1 (0.079%) ASP.NET Web Forms
5 1 (0.079%) WinForms
Miscellaneous
1 196 (15.48%) Driving Licence
2 98 (7.74%) Onboarding
3 59 (4.66%) Self-Motivation
4 39 (3.08%) CCTV
5 18 (1.42%) Video Conferencing
6 16 (1.26%) FMCG
7 11 (0.87%) Hybrid Cloud
8 9 (0.71%) Management Information System
9 8 (0.63%) Data Centre
10 7 (0.55%) Clustering
10 7 (0.55%) Cyber Threat
10 7 (0.55%) PKI
10 7 (0.55%) Security Posture
11 6 (0.47%) Replication
12 5 (0.39%) Analytical Mindset
12 5 (0.39%) Educational Technology
12 5 (0.39%) iPad
12 5 (0.39%) Raspberry Pi
13 4 (0.32%) Housing Association
13 4 (0.32%) Virtual Team
Operating Systems
1 635 (50.16%) Windows
2 319 (25.20%) Windows Server
3 133 (10.51%) Mac OS
4 123 (9.72%) Windows 10
5 92 (7.27%) Linux
6 42 (3.32%) Windows Server 2019
7 33 (2.61%) Windows Server 2016
8 30 (2.37%) Apple iOS
9 23 (1.82%) Android
10 15 (1.18%) Windows Server 2012
11 14 (1.11%) Ubuntu
12 8 (0.63%) Windows 7
13 6 (0.47%) Windows 8
14 5 (0.39%) Mac OS X
15 4 (0.32%) Windows Server 2008
16 2 (0.16%) Rocky
16 2 (0.16%) VMS
Processes & Methodologies
1 318 (25.12%) Problem-Solving
2 310 (24.49%) Customer Service
3 148 (11.69%) Cybersecurity
4 112 (8.85%) ITIL
5 106 (8.37%) Continuous Improvement
6 99 (7.82%) Infrastructure Engineering
7 98 (7.74%) Disaster Recovery
8 60 (4.74%) Project Delivery
9 56 (4.42%) Remote Monitoring and Management
10 53 (4.19%) Service Delivery
11 51 (4.03%) Service Management
12 50 (3.95%) Mentoring
13 46 (3.63%) ITSM
14 45 (3.55%) User Experience
15 37 (2.92%) Collaborative Culture
15 37 (2.92%) Root Cause Analysis
16 36 (2.84%) Identity Management
17 35 (2.76%) Business Continuity
18 33 (2.61%) Collaborative Working
19 32 (2.53%) Kalman Filter
Programming Languages
1 72 (5.69%) PowerShell
2 46 (3.63%) SQL
3 11 (0.87%) R
4 8 (0.63%) Ruby
5 4 (0.32%) C#
5 4 (0.32%) VBScript
6 3 (0.24%) JavaScript
6 3 (0.24%) PHP
6 3 (0.24%) Python
6 3 (0.24%) VBA
7 2 (0.16%) VB
8 1 (0.079%) T-SQL
Qualifications
1 92 (7.27%) Degree
2 85 (6.71%) Microsoft Certification
3 68 (5.37%) DBS Check
4 41 (3.24%) Security Cleared
5 28 (2.21%) CCNA
5 28 (2.21%) Cisco Certification
5 28 (2.21%) SC Cleared
6 24 (1.90%) Azure Certification
7 17 (1.34%) Network+ Certification
8 14 (1.11%) A+ Certification
9 11 (0.87%) CompTIA Security+
10 8 (0.63%) Computer Science Degree
11 6 (0.47%) HND
12 5 (0.39%) AWS Certification
12 5 (0.39%) HNC
12 5 (0.39%) ITIL Foundation Certificate
12 5 (0.39%) Microsoft Certified Professional
13 4 (0.32%) AWS Certified Cloud Practitioner
13 4 (0.32%) MCSA
14 2 (0.16%) BPSS Clearance
Quality Assurance & Compliance
1 75 (5.92%) Cyber Essentials
2 44 (3.48%) SLA
3 36 (2.84%) ISO/IEC 27001
4 24 (1.90%) GDPR
5 20 (1.58%) Cyber Essentials PLUS
6 8 (0.63%) PCI DSS
7 3 (0.24%) QA
8 2 (0.16%) Accessibility
9 1 (0.079%) Data Quality
System Software
1 497 (39.26%) Active Directory
2 175 (13.82%) Hyper-V
3 136 (10.74%) VMware Infrastructure
4 21 (1.66%) Virtual Desktop
5 19 (1.50%) Virtual Machines
6 11 (0.87%) VMware ESXi
7 9 (0.71%) Docker
8 7 (0.55%) BitLocker
8 7 (0.55%) vSphere
9 5 (0.39%) Terminal Services
10 4 (0.32%) Firmware
11 2 (0.16%) VMware Workstation
12 1 (0.079%) Terminal Server
12 1 (0.079%) XenApp
Systems Management
1 227 (17.93%) Microsoft Intune
2 23 (1.82%) Jamf Pro
3 22 (1.74%) Autotask
4 19 (1.50%) SCCM
5 16 (1.26%) Systems Management Server (SMS)
6 10 (0.79%) WSUS
7 9 (0.71%) Proxmox
8 7 (0.55%) Failover Clustering
9 4 (0.32%) FortiGate
9 4 (0.32%) Iperf
9 4 (0.32%) Single Sign-On
10 3 (0.24%) Active Directory Federation Services
11 1 (0.079%) vCenter Server
Vendors
1 730 (57.66%) Microsoft
2 156 (12.32%) VMware
3 64 (5.06%) Cisco
4 47 (3.71%) Veeam
5 44 (3.48%) Google
6 42 (3.32%) SonicWALL
7 41 (3.24%) Apple
8 35 (2.76%) Meraki
9 34 (2.69%) Ubiquiti
10 32 (2.53%) HP
11 24 (1.90%) Datto
12 15 (1.18%) Dell
12 15 (1.18%) Fortinet
13 14 (1.11%) Aruba
14 12 (0.95%) ServiceNow
14 12 (0.95%) Sophos
15 11 (0.87%) CrowdStrike
16 10 (0.79%) Citrix
17 8 (0.63%) Palo Alto
18 7 (0.55%) ConnectWise