IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 28 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Mar 2026
Same period 2025 Same period 2024
Rank 144 257 242
Rank change year-on-year +113 -15 +155
Permanent jobs requiring an IT Support Engineer 1,156 480 1,104
As % of all permanent jobs in the UK 1.48% 1.18% 1.25%
As % of the Job Titles category 1.61% 1.31% 1.32%
Number of salaries quoted 1,020 268 1,019
10th Percentile £25,875 £24,461 £23,000
25th Percentile £28,000 £26,000 £25,625
Median annual salary (50th Percentile) £32,500 £30,000 £30,000
Median % change year-on-year +8.33% - -7.69%
75th Percentile £38,750 £35,250 £35,875
90th Percentile £42,625 £42,500 £43,000
UK excluding London median annual salary £31,000 £30,000 £29,500
% change year-on-year +3.33% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 71,927 36,735 83,837
% of permanent jobs with a recognized job title 92.11% 90.01% 94.59%
Number of salaries quoted 46,076 23,059 63,351
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £79,608 £72,466
90th Percentile £95,000 £100,000 £91,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 28 March 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 28 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +121 1,067 £32,500 +8.33% 116
UK excluding London +91 999 £31,000 +3.33% 120
South East +89 290 £32,500 -1.52% 38
North of England +74 230 £30,000 - 19
Work from Home +101 209 £34,000 +7.09% 17
Midlands -24 193 £31,500 +12.50% 18
London +65 136 £37,500 +7.14% 10
East of England +46 130 £30,000 +33.33% 15
North West +73 119 £30,000 - 13
East Midlands -8 109 £30,000 +5.26% 10
Yorkshire +10 102 £32,500 +8.33% 6
South West +25 88 £30,000 -7.69% 21
West Midlands -37 84 £32,500 +18.18% 8
Scotland +3 45 £30,000 +9.09% 5
Wales - 23 £40,000 - 5
North East -21 9 £30,000 -16.67% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 March 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 571 (49.39%) Microsoft 365
2 568 (49.13%) Windows
3 561 (48.53%) Microsoft
4 437 (37.80%) Active Directory
5 350 (30.28%) Problem-Solving
6 323 (27.94%) Azure
7 289 (25.00%) Windows Server
8 245 (21.19%) Customer Service
9 207 (17.91%) Firewall
10 186 (16.09%) Entra ID
11 166 (14.36%) Microsoft Intune
12 164 (14.19%) DNS
12 164 (14.19%) Windows 10
13 151 (13.06%) DHCP
14 142 (12.28%) ITIL
15 139 (12.02%) Microsoft Exchange
16 132 (11.42%) SharePoint
17 122 (10.55%) Microsoft Office
17 122 (10.55%) VPN
18 112 (9.69%) VMware
19 111 (9.60%) Hyper-V
20 101 (8.74%) Cybersecurity
21 100 (8.65%) LAN
22 95 (8.22%) WAN
23 89 (7.70%) Google
23 89 (7.70%) TCP/IP
24 88 (7.61%) Mentoring
25 86 (7.44%) Mac OS
26 82 (7.09%) Wi-Fi
27 79 (6.83%) VMware Infrastructure

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 139 (12.02%) Microsoft Exchange
2 132 (11.42%) SharePoint
3 16 (1.38%) Confluence
4 14 (1.21%) Exchange Server 2007
4 14 (1.21%) Exchange Server 2010
4 14 (1.21%) Exchange Server 2013
5 11 (0.95%) IIS
Applications
1 122 (10.55%) Microsoft Office
2 23 (1.99%) Microsoft Excel
3 6 (0.52%) Microsoft PowerPoint
4 2 (0.17%) AutoCAD
5 1 (0.087%) Acrobat
Business Applications
1 7 (0.61%) Dynamics NAV
2 6 (0.52%) NetSuite
3 5 (0.43%) Dynamics CRM
4 1 (0.087%) Shopify
Cloud Services
1 571 (49.39%) Microsoft 365
2 323 (27.94%) Azure
3 186 (16.09%) Entra ID
4 76 (6.57%) Google Workspace
5 62 (5.36%) AWS
6 49 (4.24%) OneDrive
7 39 (3.37%) SaaS
8 18 (1.56%) Power Platform
9 15 (1.30%) GCP
10 14 (1.21%) Power Automate
11 12 (1.04%) Azure DevOps
12 8 (0.69%) Azure Sentinel
13 7 (0.61%) Mimecast
14 6 (0.52%) Microsoft Copilot
15 5 (0.43%) Intacct
16 4 (0.35%) IaaS
16 4 (0.35%) PaaS
16 4 (0.35%) PowerApps
17 3 (0.26%) Amazon CloudWatch
17 3 (0.26%) Datadog
Communications & Networking
1 207 (17.91%) Firewall
2 164 (14.19%) DNS
3 151 (13.06%) DHCP
4 122 (10.55%) VPN
5 100 (8.65%) LAN
6 95 (8.22%) WAN
7 89 (7.70%) TCP/IP
8 82 (7.09%) Wi-Fi
9 57 (4.93%) VoIP
10 55 (4.76%) VLAN
11 28 (2.42%) Wireless
12 15 (1.30%) SD-WAN
13 13 (1.12%) Remote Desktop
14 10 (0.87%) IP Telephony
14 10 (0.87%) Network Security
15 8 (0.69%) WLAN
16 7 (0.61%) TETRA
17 4 (0.35%) Asterisk PBX
17 4 (0.35%) Internet
17 4 (0.35%) VPLS
Database & Business Intelligence
1 22 (1.90%) SQL Server
2 18 (1.56%) Power BI
3 8 (0.69%) SQL Server Reporting Services
4 7 (0.61%) Amazon RDS
5 4 (0.35%) Relational Database
6 3 (0.26%) PostgreSQL
7 2 (0.17%) MySQL
7 2 (0.17%) Oracle Database
Development Applications
1 35 (3.03%) JIRA
2 4 (0.35%) GitLab
General
1 333 (28.81%) Social Skills
2 84 (7.27%) Organisational Skills
3 50 (4.33%) Finance
4 49 (4.24%) Manufacturing
5 44 (3.81%) Law
6 42 (3.63%) Analytical Skills
7 39 (3.37%) Multimedia
8 33 (2.85%) Retail
8 33 (2.85%) Telecoms
9 26 (2.25%) Legal
10 21 (1.82%) Public Sector
11 17 (1.47%) Inclusion and Diversity
12 12 (1.04%) Advertising
13 11 (0.95%) Electronics
14 9 (0.78%) Games
15 6 (0.52%) Documentation Skills
15 6 (0.52%) Fire and Rescue
15 6 (0.52%) Marketing
15 6 (0.52%) Police
16 5 (0.43%) Social Housing
Libraries, Frameworks & Software Standards
1 8 (0.69%) .NET
1 8 (0.69%) .NET Framework
1 8 (0.69%) Entity Framework
1 8 (0.69%) WinForms
2 5 (0.43%) ASP.NET
3 4 (0.35%) OpenTelemetry
4 1 (0.087%) Software Packaging
4 1 (0.087%) Web Services
Miscellaneous
1 200 (17.30%) Driving Licence
2 56 (4.84%) Onboarding
3 44 (3.81%) Self-Motivation
4 28 (2.42%) CCTV
5 14 (1.21%) FMCG
6 12 (1.04%) Analytical Mindset
7 10 (0.87%) iPhone
8 9 (0.78%) Fat Client
8 9 (0.78%) Thin Client
9 8 (0.69%) Management Information System
9 8 (0.69%) Security Posture
10 5 (0.43%) Mobile App
10 5 (0.43%) NHS
10 5 (0.43%) Reinsurance
10 5 (0.43%) Robotics
10 5 (0.43%) Smartphone
11 4 (0.35%) iPad
11 4 (0.35%) Life Science
11 4 (0.35%) PKI
11 4 (0.35%) Social Media
Operating Systems
1 568 (49.13%) Windows
2 289 (25.00%) Windows Server
3 164 (14.19%) Windows 10
4 86 (7.44%) Mac OS
5 55 (4.76%) Linux
5 55 (4.76%) Windows Server 2019
6 54 (4.67%) Windows Server 2016
7 34 (2.94%) Windows Server 2012
8 29 (2.51%) Apple iOS
9 23 (1.99%) Android
10 17 (1.47%) Mac OS X
10 17 (1.47%) Windows 7
11 11 (0.95%) Windows 8
12 9 (0.78%) Windows Server 2008
13 4 (0.35%) Ubuntu
14 3 (0.26%) Debian
15 1 (0.087%) Red Hat Enterprise Linux
15 1 (0.087%) Solaris
15 1 (0.087%) Unix
Processes & Methodologies
1 350 (30.28%) Problem-Solving
2 245 (21.19%) Customer Service
3 142 (12.28%) ITIL
4 101 (8.74%) Cybersecurity
5 88 (7.61%) Mentoring
6 71 (6.14%) ITSM
7 60 (5.19%) Service Delivery
8 50 (4.33%) Continuous Improvement
9 49 (4.24%) Remote Monitoring and Management
10 45 (3.89%) Asset Management
10 45 (3.89%) Infrastructure Engineering
10 45 (3.89%) Process Improvement
11 37 (3.20%) Root Cause Analysis
12 35 (3.03%) Incident Management
13 33 (2.85%) Disaster Recovery
14 31 (2.68%) Project Delivery
14 31 (2.68%) Service Management
15 27 (2.34%) Computer Science
15 27 (2.34%) Time Management
16 26 (2.25%) ERP
Programming Languages
1 63 (5.45%) PowerShell
2 44 (3.81%) SQL
3 8 (0.69%) C#
3 8 (0.69%) T-SQL
4 7 (0.61%) Python
5 5 (0.43%) PL/SQL
5 5 (0.43%) VB
5 5 (0.43%) VBScript
6 3 (0.26%) R
7 2 (0.17%) Google Apps Script
8 1 (0.087%) Bash
8 1 (0.087%) PHP
Qualifications
1 69 (5.97%) Microsoft Certification
2 68 (5.88%) Degree
3 51 (4.41%) Security Cleared
4 45 (3.89%) DBS Check
5 32 (2.77%) A+ Certification
6 26 (2.25%) SC Cleared
7 24 (2.08%) CCNA
7 24 (2.08%) Cisco Certification
8 18 (1.56%) Microsoft Certified Professional
9 16 (1.38%) Computer Science Degree
10 15 (1.30%) Network+ Certification
11 13 (1.12%) DV Cleared
12 11 (0.95%) MCSA
13 9 (0.78%) Azure Certification
13 9 (0.78%) CompTIA Security+
13 9 (0.78%) MCSE
14 7 (0.61%) CCNP
15 6 (0.52%) BPSS Clearance
15 6 (0.52%) MCITP
16 5 (0.43%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 77 (6.66%) SLA
2 48 (4.15%) Cyber Essentials
3 32 (2.77%) ISO/IEC 27001
4 11 (0.95%) Cyber Essentials PLUS
5 6 (0.52%) GDPR
6 5 (0.43%) NIST
7 4 (0.35%) Accessibility
7 4 (0.35%) QA
8 1 (0.087%) ISO 22301
System Software
1 437 (37.80%) Active Directory
2 111 (9.60%) Hyper-V
3 79 (6.83%) VMware Infrastructure
4 22 (1.90%) Virtual Desktop
5 13 (1.12%) VMware Workstation
6 9 (0.78%) vSphere
7 6 (0.52%) Virtual Machines
8 5 (0.43%) Firmware
8 5 (0.43%) VMware ESXi
9 4 (0.35%) Docker
9 4 (0.35%) VMware NSX
10 2 (0.17%) Terminal Services
10 2 (0.17%) XenApp
11 1 (0.087%) BitLocker
11 1 (0.087%) XenDesktop
Systems Management
1 166 (14.36%) Microsoft Intune
2 23 (1.99%) SCCM
3 22 (1.90%) Active Directory Federation Services
4 18 (1.56%) Autotask
5 12 (1.04%) Jamf Pro
5 12 (1.04%) WSUS
6 7 (0.61%) Proxmox
7 6 (0.52%) Systems Management Server (SMS)
8 5 (0.43%) Ansible
9 3 (0.26%) FortiGate
9 3 (0.26%) Single Sign-On
10 2 (0.17%) SmoothWall
11 1 (0.087%) Failover Clustering
11 1 (0.087%) Podman
Vendors
1 561 (48.53%) Microsoft
2 112 (9.69%) VMware
3 89 (7.70%) Google
4 47 (4.07%) Apple
5 42 (3.63%) Fortinet
6 39 (3.37%) Fujitsu
6 39 (3.37%) Virgin Media
7 25 (2.16%) Veeam
8 20 (1.73%) Cisco
8 20 (1.73%) Meraki
9 17 (1.47%) Dell
10 16 (1.38%) HP
11 14 (1.21%) Sage
12 12 (1.04%) Citrix
12 12 (1.04%) ServiceNow
13 11 (0.95%) ConnectWise
13 11 (0.95%) Datto
13 11 (0.95%) ESET
13 11 (0.95%) Ubiquiti
14 10 (0.87%) SAP