IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 1 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Jun 2026
Same period 2025 Same period 2024
Rank 138 371 243
Rank change year-on-year +233 -128 +146
Permanent jobs requiring an IT Support Engineer 1,310 334 1,174
As % of all permanent jobs in the UK 1.40% 0.76% 1.15%
As % of the Job Titles category 1.50% 0.85% 1.22%
Number of salaries quoted 1,168 256 1,086
10th Percentile £26,500 £25,629 £23,000
25th Percentile £29,000 £26,250 £25,625
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% -7.69%
75th Percentile £38,750 £38,750 £35,000
90th Percentile £43,750 £45,000 £42,500
UK excluding London median annual salary £32,500 £30,000 £29,500
% change year-on-year +8.33% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,195 39,235 96,338
% of permanent jobs with a recognized job title 93.47% 89.39% 94.78%
Number of salaries quoted 58,141 22,113 70,235
10th Percentile £30,000 £29,500 £28,500
25th Percentile £40,000 £40,000 £38,378
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £50,967 £50,000
% change year-on-year -1.90% +1.93% -6.54%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 1 June 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 1 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +217 1,212 £32,500 - 109
UK excluding London +205 1,132 £32,500 +8.33% 109
South East +105 294 £32,500 -7.14% 44
North of England +138 284 £32,000 +6.67% 22
Work from Home +136 208 £35,000 +11.11% 28
East of England +91 187 £32,500 +12.07% 14
Midlands +58 164 £31,000 +12.73% 11
North West +126 156 £32,500 +8.33% 17
London +68 155 £35,000 -4.11% 19
South West +42 127 £32,500 - 10
Yorkshire +20 117 £30,000 +13.21% 4
West Midlands +29 89 £32,500 +25.00% 3
East Midlands +12 75 £28,250 - 8
Scotland +32 42 £28,000 +3.70% 7
Wales - 34 £45,000 - 2
North East -34 11 £30,000 -14.29% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 June 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 622 (47.48%) Microsoft 365
2 606 (46.26%) Microsoft
3 569 (43.44%) Windows
4 443 (33.82%) Active Directory
5 342 (26.11%) Problem-Solving
6 330 (25.19%) Azure
7 296 (22.60%) Windows Server
8 281 (21.45%) Customer Service
9 247 (18.85%) Entra ID
10 215 (16.41%) Firewall
11 178 (13.59%) Microsoft Intune
12 174 (13.28%) Microsoft Exchange
13 164 (12.52%) SharePoint
14 150 (11.45%) DNS
15 148 (11.30%) Windows 10
16 137 (10.46%) Hyper-V
17 135 (10.31%) VMware
18 131 (10.00%) VPN
19 130 (9.92%) DHCP
20 122 (9.31%) ITIL
21 117 (8.93%) Cybersecurity
22 116 (8.85%) Microsoft Office
23 115 (8.78%) LAN
24 113 (8.63%) Wi-Fi
25 110 (8.40%) VMware Infrastructure
26 109 (8.32%) Mac OS
26 109 (8.32%) WAN
27 89 (6.79%) Mentoring
28 85 (6.49%) Degree
29 76 (5.80%) PowerShell

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 174 (13.28%) Microsoft Exchange
2 164 (12.52%) SharePoint
3 20 (1.53%) Confluence
4 17 (1.30%) Exchange Server 2007
4 17 (1.30%) Exchange Server 2010
4 17 (1.30%) Exchange Server 2013
5 9 (0.69%) IIS
6 1 (0.076%) WordPress
Applications
1 116 (8.85%) Microsoft Office
2 23 (1.76%) Microsoft Excel
3 5 (0.38%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) AutoCAD
Business Applications
1 6 (0.46%) NetSuite
2 5 (0.38%) Dynamics NAV
3 1 (0.076%) Dynamics CRM
3 1 (0.076%) Shopify
Cloud Services
1 622 (47.48%) Microsoft 365
2 330 (25.19%) Azure
3 247 (18.85%) Entra ID
4 67 (5.11%) Google Workspace
5 54 (4.12%) OneDrive
6 49 (3.74%) AWS
7 38 (2.90%) SaaS
8 15 (1.15%) Power Platform
9 9 (0.69%) Azure DevOps
9 9 (0.69%) Mimecast
10 8 (0.61%) Azure Sentinel
10 8 (0.61%) Power Automate
11 6 (0.46%) Microsoft Copilot
12 5 (0.38%) Intacct
13 4 (0.31%) GCP
13 4 (0.31%) Nutanix
14 3 (0.23%) Cloud Computing
14 3 (0.23%) Dynamics 365
14 3 (0.23%) PaaS
15 2 (0.15%) Cloudflare
Communications & Networking
1 215 (16.41%) Firewall
2 150 (11.45%) DNS
3 131 (10.00%) VPN
4 130 (9.92%) DHCP
5 115 (8.78%) LAN
6 113 (8.63%) Wi-Fi
7 109 (8.32%) WAN
8 73 (5.57%) VoIP
9 59 (4.50%) TCP/IP
10 45 (3.44%) VLAN
11 32 (2.44%) Wireless
12 16 (1.22%) WLAN
13 13 (0.99%) Network Security
14 11 (0.84%) Remote Desktop
14 11 (0.84%) SD-WAN
15 9 (0.69%) SAN
16 7 (0.53%) NAS
17 6 (0.46%) Internet
17 6 (0.46%) SSL
18 5 (0.38%) Broadband
Database & Business Intelligence
1 21 (1.60%) SQL Server
2 8 (0.61%) MySQL
2 8 (0.61%) Power BI
3 4 (0.31%) Amazon RDS
4 1 (0.076%) Azure SQL Database
Development Applications
1 40 (3.05%) JIRA
2 4 (0.31%) GitLab
3 1 (0.076%) Carbide.c++
General
1 357 (27.25%) Social Skills
2 62 (4.73%) Organisational Skills
3 58 (4.43%) Manufacturing
4 43 (3.28%) Analytical Skills
5 39 (2.98%) Multimedia
6 38 (2.90%) Telecoms
7 36 (2.75%) Finance
8 30 (2.29%) Legal
9 29 (2.21%) Law
10 28 (2.14%) Retail
11 21 (1.60%) Public Sector
12 18 (1.37%) Inclusion and Diversity
13 17 (1.30%) Advertising
14 13 (0.99%) Automotive
15 5 (0.38%) Aerospace
15 5 (0.38%) Documentation Skills
15 5 (0.38%) Games
15 5 (0.38%) Social Housing
16 4 (0.31%) Financial Institution
17 3 (0.23%) Back Office
Libraries, Frameworks & Software Standards
1 9 (0.69%) HTML
2 7 (0.53%) JSON
3 5 (0.38%) CSS
3 5 (0.38%) Web Services
4 4 (0.31%) OpenTelemetry
5 1 (0.076%) Software Packaging
Miscellaneous
1 197 (15.04%) Driving Licence
2 63 (4.81%) Onboarding
3 50 (3.82%) Self-Motivation
4 29 (2.21%) CCTV
5 22 (1.68%) FMCG
6 15 (1.15%) Analytical Mindset
7 14 (1.07%) Management Information System
8 12 (0.92%) Video Conferencing
9 9 (0.69%) iPhone
10 8 (0.61%) Security Posture
11 7 (0.53%) Social Media
12 5 (0.38%) Fat Client
12 5 (0.38%) Raspberry Pi
12 5 (0.38%) Reinsurance
12 5 (0.38%) Robotics
12 5 (0.38%) Thin Client
13 4 (0.31%) EPoS
13 4 (0.31%) NHS
13 4 (0.31%) PKI
13 4 (0.31%) Replication
Operating Systems
1 569 (43.44%) Windows
2 296 (22.60%) Windows Server
3 148 (11.30%) Windows 10
4 109 (8.32%) Mac OS
5 74 (5.65%) Linux
6 58 (4.43%) Windows Server 2019
7 52 (3.97%) Windows Server 2016
8 29 (2.21%) Android
8 29 (2.21%) Apple iOS
8 29 (2.21%) Windows Server 2012
9 16 (1.22%) Windows 7
10 11 (0.84%) Windows 8
11 9 (0.69%) Mac OS X
11 9 (0.69%) Ubuntu
11 9 (0.69%) Windows Server 2008
12 1 (0.076%) VMS
Processes & Methodologies
1 342 (26.11%) Problem-Solving
2 281 (21.45%) Customer Service
3 122 (9.31%) ITIL
4 117 (8.93%) Cybersecurity
5 89 (6.79%) Mentoring
6 69 (5.27%) Service Delivery
7 63 (4.81%) Continuous Improvement
7 63 (4.81%) Disaster Recovery
8 60 (4.58%) ITSM
9 59 (4.50%) Remote Monitoring and Management
10 48 (3.66%) Infrastructure Engineering
11 46 (3.51%) Root Cause Analysis
12 39 (2.98%) Time Management
13 38 (2.90%) Project Delivery
13 38 (2.90%) Service Management
14 36 (2.75%) Business Continuity
15 35 (2.67%) Process Improvement
16 32 (2.44%) User Experience
17 30 (2.29%) Incident Management
18 29 (2.21%) Asset Management
Programming Languages
1 76 (5.80%) PowerShell
2 47 (3.59%) SQL
3 5 (0.38%) VB
4 4 (0.31%) PHP
4 4 (0.31%) Python
4 4 (0.31%) R
5 3 (0.23%) C#
5 3 (0.23%) JavaScript
5 3 (0.23%) VBA
5 3 (0.23%) VBScript
6 2 (0.15%) Google Apps Script
Qualifications
1 85 (6.49%) Degree
2 74 (5.65%) Microsoft Certification
3 69 (5.27%) Security Cleared
4 62 (4.73%) DBS Check
5 41 (3.13%) SC Cleared
6 25 (1.91%) A+ Certification
7 21 (1.60%) CCNA
7 21 (1.60%) Cisco Certification
7 21 (1.60%) Network+ Certification
8 16 (1.22%) Azure Certification
9 13 (0.99%) DV Cleared
10 12 (0.92%) CompTIA Security+
11 6 (0.46%) BPSS Clearance
12 5 (0.38%) HNC
12 5 (0.38%) HND
12 5 (0.38%) MCITP
13 4 (0.31%) AWS Certified Cloud Practitioner
13 4 (0.31%) Computer Science Degree
14 1 (0.076%) MCSA
14 1 (0.076%) Microsoft Certified Professional
Quality Assurance & Compliance
1 66 (5.04%) SLA
2 56 (4.27%) Cyber Essentials
3 36 (2.75%) ISO/IEC 27001
4 17 (1.30%) Cyber Essentials PLUS
5 10 (0.76%) GDPR
6 6 (0.46%) QA
7 5 (0.38%) PCI DSS
8 4 (0.31%) NIST
9 3 (0.23%) Accessibility
10 1 (0.076%) ISO 22301
System Software
1 443 (33.82%) Active Directory
2 137 (10.46%) Hyper-V
3 110 (8.40%) VMware Infrastructure
4 29 (2.21%) Virtual Desktop
5 10 (0.76%) VMware ESXi
6 9 (0.69%) Docker
6 9 (0.69%) VMware Workstation
6 9 (0.69%) vSphere
7 6 (0.46%) BitLocker
7 6 (0.46%) Terminal Services
7 6 (0.46%) Virtual Machines
8 4 (0.31%) VMware NSX
9 1 (0.076%) Firmware
9 1 (0.076%) Terminal Server
9 1 (0.076%) XenApp
Systems Management
1 178 (13.59%) Microsoft Intune
2 25 (1.91%) SCCM
3 24 (1.83%) Autotask
4 19 (1.45%) Active Directory Federation Services
5 18 (1.37%) Jamf Pro
6 12 (0.92%) Proxmox
6 12 (0.92%) Systems Management Server (SMS)
6 12 (0.92%) WSUS
7 4 (0.31%) Ansible
7 4 (0.31%) Single Sign-On
8 3 (0.23%) Failover Clustering
8 3 (0.23%) FortiGate
Vendors
1 606 (46.26%) Microsoft
2 135 (10.31%) VMware
3 71 (5.42%) Google
4 45 (3.44%) Apple
5 44 (3.36%) Fortinet
6 41 (3.13%) Cisco
7 39 (2.98%) Fujitsu
7 39 (2.98%) Meraki
7 39 (2.98%) Virgin Media
8 29 (2.21%) Veeam
9 25 (1.91%) HP
10 24 (1.83%) Ubiquiti
11 17 (1.30%) Datto
12 14 (1.07%) SonicWALL
12 14 (1.07%) Sophos
13 13 (0.99%) Dell
14 11 (0.84%) ConnectWise
15 10 (0.76%) ServiceNow
16 9 (0.69%) Aruba
16 9 (0.69%) Sage