IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 23 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 May 2026
Same period 2025 Same period 2024
Rank 147 350 246
Rank change year-on-year +203 -104 +148
Permanent jobs requiring an IT Support Engineer 1,277 331 1,156
As % of all permanent jobs in the UK 1.38% 0.78% 1.19%
As % of the Job Titles category 1.47% 0.87% 1.25%
Number of salaries quoted 1,131 253 1,069
10th Percentile £26,500 £25,525 £23,000
25th Percentile £29,000 £26,250 £25,500
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% -7.69%
75th Percentile £37,500 £38,750 £35,000
90th Percentile £43,750 £45,000 £43,000
UK excluding London median annual salary £32,500 £30,000 £29,625
% change year-on-year +8.33% +1.27% -1.25%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,622 38,048 92,177
% of permanent jobs with a recognized job title 93.38% 89.26% 94.63%
Number of salaries quoted 57,427 21,318 67,552
10th Percentile £30,000 £29,913 £28,500
25th Percentile £40,000 £41,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £71,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% -6.32%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 23 May 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 23 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +197 1,178 £32,500 - 107
UK excluding London +192 1,108 £32,500 +8.33% 105
South East +92 286 £32,500 -7.14% 36
North of England +123 277 £31,000 +3.33% 18
Work from Home +96 191 £34,000 +7.94% 24
East of England +88 181 £32,500 +15.04% 16
Midlands +53 163 £32,000 +16.36% 18
North West +118 152 £32,500 +8.33% 9
London +56 146 £35,000 -4.11% 14
South West +35 124 £32,500 - 10
Yorkshire +33 116 £30,000 +11.11% 8
West Midlands +20 89 £32,500 +25.00% 9
East Midlands +17 74 £28,500 +0.88% 9
Scotland +39 46 £30,000 +11.11% 6
Wales - 31 £45,000 - 1
North East -34 9 £30,000 -14.29% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 May 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 588 (46.05%) Microsoft 365
2 566 (44.32%) Microsoft
3 542 (42.44%) Windows
4 421 (32.97%) Active Directory
5 327 (25.61%) Problem-Solving
6 310 (24.28%) Azure
7 287 (22.47%) Windows Server
8 264 (20.67%) Customer Service
9 228 (17.85%) Entra ID
10 205 (16.05%) Firewall
11 163 (12.76%) Microsoft Intune
12 158 (12.37%) Microsoft Exchange
13 148 (11.59%) SharePoint
14 141 (11.04%) Windows 10
15 140 (10.96%) DNS
16 126 (9.87%) VPN
17 124 (9.71%) Hyper-V
18 123 (9.63%) DHCP
19 122 (9.55%) VMware
20 116 (9.08%) Microsoft Office
21 115 (9.01%) ITIL
21 115 (9.01%) LAN
22 109 (8.54%) Wi-Fi
23 108 (8.46%) WAN
24 104 (8.14%) Cybersecurity
25 98 (7.67%) VMware Infrastructure
26 97 (7.60%) Mac OS
27 86 (6.73%) Mentoring
28 80 (6.26%) Degree
29 70 (5.48%) Microsoft Certification

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 158 (12.37%) Microsoft Exchange
2 148 (11.59%) SharePoint
3 20 (1.57%) Confluence
4 16 (1.25%) Exchange Server 2007
4 16 (1.25%) Exchange Server 2010
4 16 (1.25%) Exchange Server 2013
5 8 (0.63%) IIS
6 1 (0.078%) WordPress
Applications
1 116 (9.08%) Microsoft Office
2 22 (1.72%) Microsoft Excel
3 5 (0.39%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.16%) AutoCAD
Business Applications
1 6 (0.47%) NetSuite
2 5 (0.39%) Dynamics NAV
3 2 (0.16%) Dynamics CRM
4 1 (0.078%) Shopify
Cloud Services
1 588 (46.05%) Microsoft 365
2 310 (24.28%) Azure
3 228 (17.85%) Entra ID
4 64 (5.01%) Google Workspace
5 48 (3.76%) OneDrive
6 46 (3.60%) AWS
7 34 (2.66%) SaaS
8 15 (1.17%) Power Platform
9 9 (0.70%) Azure DevOps
9 9 (0.70%) Mimecast
10 8 (0.63%) Azure Sentinel
10 8 (0.63%) Power Automate
11 6 (0.47%) Microsoft Copilot
12 5 (0.39%) Intacct
13 4 (0.31%) GCP
13 4 (0.31%) Nutanix
14 3 (0.23%) Dynamics 365
14 3 (0.23%) PaaS
15 2 (0.16%) Slack
16 1 (0.078%) Cloudflare
Communications & Networking
1 205 (16.05%) Firewall
2 140 (10.96%) DNS
3 126 (9.87%) VPN
4 123 (9.63%) DHCP
5 115 (9.01%) LAN
6 109 (8.54%) Wi-Fi
7 108 (8.46%) WAN
8 69 (5.40%) VoIP
9 55 (4.31%) TCP/IP
10 45 (3.52%) VLAN
11 32 (2.51%) Wireless
12 17 (1.33%) WLAN
13 13 (1.02%) Network Security
14 11 (0.86%) SD-WAN
15 9 (0.70%) Remote Desktop
16 8 (0.63%) SAN
17 7 (0.55%) NAS
18 6 (0.47%) TETRA
19 5 (0.39%) Broadband
19 5 (0.39%) SSL
Database & Business Intelligence
1 21 (1.64%) SQL Server
2 9 (0.70%) Power BI
3 8 (0.63%) MySQL
4 2 (0.16%) Amazon RDS
Development Applications
1 38 (2.98%) JIRA
2 4 (0.31%) GitLab
General
1 331 (25.92%) Social Skills
2 62 (4.86%) Organisational Skills
3 59 (4.62%) Manufacturing
4 42 (3.29%) Analytical Skills
4 42 (3.29%) Finance
5 39 (3.05%) Multimedia
5 39 (3.05%) Telecoms
6 29 (2.27%) Law
6 29 (2.27%) Retail
7 28 (2.19%) Legal
8 19 (1.49%) Inclusion and Diversity
9 18 (1.41%) Public Sector
10 15 (1.17%) Advertising
11 13 (1.02%) Automotive
12 6 (0.47%) Games
13 5 (0.39%) Electronics
13 5 (0.39%) Social Housing
14 4 (0.31%) Financial Institution
14 4 (0.31%) Fire and Rescue
14 4 (0.31%) Police
Libraries, Frameworks & Software Standards
1 7 (0.55%) HTML
2 5 (0.39%) CSS
2 5 (0.39%) JSON
3 4 (0.31%) OpenTelemetry
4 3 (0.23%) Web Services
5 1 (0.078%) Software Packaging
Miscellaneous
1 189 (14.80%) Driving Licence
2 59 (4.62%) Onboarding
3 47 (3.68%) Self-Motivation
4 28 (2.19%) CCTV
5 24 (1.88%) FMCG
6 16 (1.25%) Analytical Mindset
7 13 (1.02%) Management Information System
8 9 (0.70%) iPhone
8 9 (0.70%) Video Conferencing
9 8 (0.63%) Security Posture
10 7 (0.55%) Social Media
11 6 (0.47%) Fat Client
11 6 (0.47%) Thin Client
12 5 (0.39%) Raspberry Pi
12 5 (0.39%) Reinsurance
12 5 (0.39%) Robotics
13 4 (0.31%) Educational Technology
13 4 (0.31%) EPoS
13 4 (0.31%) Hybrid Cloud
13 4 (0.31%) PKI
Operating Systems
1 542 (42.44%) Windows
2 287 (22.47%) Windows Server
3 141 (11.04%) Windows 10
4 97 (7.60%) Mac OS
5 65 (5.09%) Linux
6 55 (4.31%) Windows Server 2019
7 51 (3.99%) Windows Server 2016
8 30 (2.35%) Apple iOS
9 29 (2.27%) Android
10 28 (2.19%) Windows Server 2012
11 14 (1.10%) Windows 7
12 10 (0.78%) Windows 8
13 9 (0.70%) Mac OS X
13 9 (0.70%) Ubuntu
13 9 (0.70%) Windows Server 2008
14 1 (0.078%) VMS
Processes & Methodologies
1 327 (25.61%) Problem-Solving
2 264 (20.67%) Customer Service
3 115 (9.01%) ITIL
4 104 (8.14%) Cybersecurity
5 86 (6.73%) Mentoring
6 62 (4.86%) Service Delivery
7 57 (4.46%) ITSM
7 57 (4.46%) Remote Monitoring and Management
8 56 (4.39%) Disaster Recovery
9 55 (4.31%) Continuous Improvement
10 46 (3.60%) Infrastructure Engineering
11 43 (3.37%) Root Cause Analysis
12 41 (3.21%) Time Management
13 34 (2.66%) Business Continuity
13 34 (2.66%) Process Improvement
13 34 (2.66%) Service Management
14 33 (2.58%) Project Delivery
15 32 (2.51%) Asset Management
16 31 (2.43%) Incident Management
17 28 (2.19%) User Experience
Programming Languages
1 67 (5.25%) PowerShell
2 44 (3.45%) SQL
3 5 (0.39%) VB
4 4 (0.31%) PHP
4 4 (0.31%) Python
4 4 (0.31%) R
5 3 (0.23%) JavaScript
5 3 (0.23%) VBA
6 2 (0.16%) C#
6 2 (0.16%) Google Apps Script
6 2 (0.16%) VBScript
Qualifications
1 80 (6.26%) Degree
2 70 (5.48%) Microsoft Certification
3 67 (5.25%) Security Cleared
4 54 (4.23%) DBS Check
5 38 (2.98%) SC Cleared
6 25 (1.96%) A+ Certification
7 21 (1.64%) CCNA
7 21 (1.64%) Cisco Certification
8 20 (1.57%) Network+ Certification
9 14 (1.10%) Azure Certification
10 13 (1.02%) DV Cleared
11 11 (0.86%) CompTIA Security+
12 5 (0.39%) BPSS Clearance
12 5 (0.39%) HNC
12 5 (0.39%) HND
12 5 (0.39%) MCITP
13 4 (0.31%) Computer Science Degree
14 3 (0.23%) AWS Certified Cloud Practitioner
15 2 (0.16%) MCSA
16 1 (0.078%) Microsoft Certified Professional
Quality Assurance & Compliance
1 69 (5.40%) SLA
2 49 (3.84%) Cyber Essentials
3 34 (2.66%) ISO/IEC 27001
4 16 (1.25%) Cyber Essentials PLUS
5 8 (0.63%) GDPR
6 5 (0.39%) QA
7 4 (0.31%) NIST
8 3 (0.23%) Accessibility
8 3 (0.23%) PCI DSS
9 1 (0.078%) ISO 22301
System Software
1 421 (32.97%) Active Directory
2 124 (9.71%) Hyper-V
3 98 (7.67%) VMware Infrastructure
4 25 (1.96%) Virtual Desktop
5 10 (0.78%) VMware ESXi
6 9 (0.70%) Docker
6 9 (0.70%) VMware Workstation
6 9 (0.70%) vSphere
7 6 (0.47%) Terminal Services
8 5 (0.39%) BitLocker
8 5 (0.39%) Virtual Machines
9 4 (0.31%) VMware NSX
10 1 (0.078%) XenApp
Systems Management
1 163 (12.76%) Microsoft Intune
2 24 (1.88%) SCCM
3 21 (1.64%) Autotask
4 19 (1.49%) Active Directory Federation Services
5 16 (1.25%) Jamf Pro
6 12 (0.94%) WSUS
7 9 (0.70%) Proxmox
7 9 (0.70%) Systems Management Server (SMS)
8 4 (0.31%) Ansible
8 4 (0.31%) Single Sign-On
9 3 (0.23%) FortiGate
10 2 (0.16%) Failover Clustering
Vendors
1 566 (44.32%) Microsoft
2 122 (9.55%) VMware
3 68 (5.32%) Google
4 45 (3.52%) Apple
5 44 (3.45%) Fortinet
6 39 (3.05%) Fujitsu
6 39 (3.05%) Virgin Media
7 37 (2.90%) Cisco
8 34 (2.66%) Meraki
9 24 (1.88%) Veeam
10 23 (1.80%) HP
11 20 (1.57%) Ubiquiti
12 15 (1.17%) Datto
13 14 (1.10%) Sophos
14 13 (1.02%) Dell
15 11 (0.86%) SonicWALL
16 10 (0.78%) ConnectWise
17 8 (0.63%) Citrix
17 8 (0.63%) Facebook
17 8 (0.63%) ServiceNow