Period
to 29 November 2021

The median annual salary for an IT Support Engineer was £29,000 in advertised job vacancies during the 6 months to 29 November 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
29 Nov 2021
Same period 2020 Same period 2019
Rank 506 462 417
Rank change year-on-year -44 -45 +61
Permanent jobs requiring an IT Support Engineer 707 288 982
As % of all permanent jobs advertised in the UK 0.55% 0.53% 0.73%
As % of the Job Titles category 0.60% 0.56% 0.76%
Number of salaries quoted 659 263 877
10th Percentile £21,250 £21,250 £21,250
25th Percentile £25,000 £24,306 £24,250
Median annual salary (50th Percentile) £29,000 £28,500 £29,000
Median % change year-on-year +1.75% -1.72% +1.75%
75th Percentile £34,750 £35,125 £35,500
90th Percentile £40,000 £43,500 £42,250
UK excluding London median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,496 51,552 129,423
% of permanent IT jobs with a recognized job title 91.27% 95.11% 95.64%
Number of salaries quoted 81,554 43,381 104,935
10th Percentile £32,000 £32,250 £28,250
25th Percentile £42,500 £41,250 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £50,000
Median % change year-on-year +4.55% +10.00% -
75th Percentile £76,250 £72,500 £70,000
90th Percentile £95,000 £87,500 £85,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 29 November 2021.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 29 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 656 £29,000 - 280
UK excluding London -18 524 £27,500 - 247
London -142 176 £31,500 -10.00% 49
North of England -4 165 £26,250 -3.67% 59
South East -115 118 £29,500 +5.36% 61
North West -34 86 £27,500 -8.33% 30
Midlands -51 85 £28,500 +3.64% 55
Yorkshire -52 62 £25,500 -5.56% 19
South West -51 61 £27,500 +5.77% 31
East of England -75 52 £29,500 +9.26% 25
East Midlands -25 48 £28,000 +14.29% 25
Work from Home -215 43 £30,000 -14.29% 25
West Midlands -85 37 £32,000 +16.36% 30
Scotland -44 36 £26,500 -3.64% 11
North East -25 17 £26,000 +4.00% 10
Wales -46 8 £28,000 +14.29% 4

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 November 2021, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 511 (72.28%) Microsoft 365
2 497 (70.30%) Windows
3 428 (60.54%) Microsoft
4 423 (59.83%) Active Directory
5 248 (35.08%) Windows Server
6 247 (34.94%) Social Skills
7 211 (29.84%) Windows 10
8 181 (25.60%) Azure
9 167 (23.62%) VMware
10 149 (21.07%) Microsoft Office
11 133 (18.81%) Firewall
12 130 (18.39%) TCP/IP
12 130 (18.39%) DNS
13 123 (17.40%) VMware Infrastructure
14 120 (16.97%) Problem-Solving
15 110 (15.56%) MS Exchange
16 108 (15.28%) DHCP
17 103 (14.57%) Cisco
17 103 (14.57%) LAN
18 93 (13.15%) SLA
19 92 (13.01%) Hyper-V
20 84 (11.88%) WAN
21 82 (11.60%) Wi-Fi
22 81 (11.46%) ITIL
23 76 (10.75%) SharePoint
23 76 (10.75%) VPN
24 71 (10.04%) Linux
25 70 (9.90%) Self-Motivation
25 70 (9.90%) Windows Server 2016
26 65 (9.19%) Microsoft Certification

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 110 (15.56%) MS Exchange
2 76 (10.75%) SharePoint
3 27 (3.82%) Exchange Server 2010
4 26 (3.68%) Exchange Server 2013
5 22 (3.11%) Exchange Server 2007
6 14 (1.98%) Exchange Server 2003
7 12 (1.70%) IIS
8 8 (1.13%) Blackberry Enterprise Server
9 5 (0.71%) Skype for Business
10 4 (0.57%) Confluence
11 1 (0.14%) SharePoint 2013
11 1 (0.14%) Tomcat
11 1 (0.14%) WordPress
Applications
1 149 (21.07%) Microsoft Office
2 29 (4.10%) Microsoft Excel
3 24 (3.39%) Microsoft PowerPoint
4 5 (0.71%) Photoshop
5 3 (0.42%) AutoCAD
5 3 (0.42%) MS Visio
6 1 (0.14%) Spreadsheet
Business Applications
1 9 (1.27%) Dynamics NAV
2 2 (0.28%) Dynamics CRM
3 1 (0.14%) NetSuite
3 1 (0.14%) Visualfiles
Cloud Services
1 511 (72.28%) Microsoft 365
2 181 (25.60%) Azure
3 53 (7.50%) Azure Active Directory
4 36 (5.09%) AWS
5 26 (3.68%) OneDrive
6 24 (3.39%) Google Workspace
7 9 (1.27%) IaaS
7 9 (1.27%) Power Platform
8 8 (1.13%) PowerApps
9 7 (0.99%) SaaS
10 6 (0.85%) PaaS
11 4 (0.57%) Mimecast
12 3 (0.42%) Adobe Creative Cloud
12 3 (0.42%) GCP
12 3 (0.42%) Power Automate
13 1 (0.14%) Datadog
13 1 (0.14%) Dynamics 365
13 1 (0.14%) IBM Cloud
13 1 (0.14%) Slack
13 1 (0.14%) Yammer
Communications & Networking
1 133 (18.81%) Firewall
2 130 (18.39%) DNS
2 130 (18.39%) TCP/IP
3 108 (15.28%) DHCP
4 103 (14.57%) LAN
5 84 (11.88%) WAN
6 82 (11.60%) Wi-Fi
7 76 (10.75%) VPN
8 51 (7.21%) VoIP
8 51 (7.21%) Wireless
9 32 (4.53%) VLAN
10 28 (3.96%) Network Security
11 20 (2.83%) Remote Desktop
12 19 (2.69%) SAN
13 18 (2.55%) MPLS
14 14 (1.98%) Structured Cabling
15 13 (1.84%) Ethernet
15 13 (1.84%) Internet
15 13 (1.84%) NAS
16 11 (1.56%) WLAN
Database & Business Intelligence
1 30 (4.24%) SQL Server
2 3 (0.42%) SQL Server 2012
3 2 (0.28%) Crystal Reports
3 2 (0.28%) MySQL
3 2 (0.28%) SQL Server 2008
3 2 (0.28%) SQL Server 2019
4 1 (0.14%) Amazon RDS
4 1 (0.14%) BusinessObjects
4 1 (0.14%) DataStage
4 1 (0.14%) MongoDB
4 1 (0.14%) SQL Server 2014
4 1 (0.14%) SQL Server 2016
4 1 (0.14%) SQL Server 2017
Development Applications
1 7 (0.99%) JIRA
2 6 (0.85%) VSS/SourceSafe
3 2 (0.28%) Git (software)
4 1 (0.14%) Cactus
4 1 (0.14%) Subversion
4 1 (0.14%) Visual Studio
General
1 247 (34.94%) Social Skills
2 56 (7.92%) Organisational Skills
3 46 (6.51%) Analytical Skills
3 46 (6.51%) Manufacturing
4 43 (6.08%) Finance
5 27 (3.82%) Legal
6 22 (3.11%) Retail
6 22 (3.11%) Telecoms
7 17 (2.40%) Public Sector
8 12 (1.70%) Law
9 11 (1.56%) Influencing Skills
10 9 (1.27%) Back Office
11 8 (1.13%) Documentation Skills
12 6 (0.85%) Advertising
12 6 (0.85%) Games
13 4 (0.57%) Marketing
14 3 (0.42%) Automotive
14 3 (0.42%) Digital Economy
14 3 (0.42%) French Language
14 3 (0.42%) Presentation Skills
Libraries, Frameworks & Software Standards
1 4 (0.57%) ServiceStack
2 3 (0.42%) .NET
3 2 (0.28%) HTML
3 2 (0.28%) jQuery
3 2 (0.28%) OAuth
3 2 (0.28%) SAML
3 2 (0.28%) Web Services
3 2 (0.28%) XML
4 1 (0.14%) CSS
4 1 (0.14%) LAMP
4 1 (0.14%) Node.js
4 1 (0.14%) Twitter Bootstrap
4 1 (0.14%) X-Windows
Miscellaneous
1 70 (9.90%) Self-Motivation
2 42 (5.94%) Driving Licence
3 34 (4.81%) Data Centre
4 30 (4.24%) EPoS
5 18 (2.55%) Smartphone
6 17 (2.40%) Data Protection Act
7 12 (1.70%) Management Information System
7 12 (1.70%) Replication
8 8 (1.13%) Blackberry
8 8 (1.13%) FMCG
8 8 (1.13%) iPad
9 7 (0.99%) Analytical Mindset
9 7 (0.99%) CMDB
10 6 (0.85%) Fat Client
10 6 (0.85%) Thin Client
10 6 (0.85%) Video Conferencing
11 5 (0.71%) Chip and PIN
11 5 (0.71%) Client/Server
11 5 (0.71%) Device Driver
11 5 (0.71%) Raspberry Pi
Operating Systems
1 497 (70.30%) Windows
2 248 (35.08%) Windows Server
3 211 (29.84%) Windows 10
4 71 (10.04%) Linux
5 70 (9.90%) Windows Server 2016
6 62 (8.77%) Windows Server 2012
7 61 (8.63%) Windows 7
8 53 (7.50%) Windows Server 2019
9 42 (5.94%) Windows Server 2008
10 34 (4.81%) Mac OS
11 30 (4.24%) Android
12 20 (2.83%) Apple iOS
13 16 (2.26%) Windows Server 2003
14 14 (1.98%) Unix
14 14 (1.98%) Windows 2000 Server
15 13 (1.84%) Windows 8
16 10 (1.41%) Mac OS X
17 7 (0.99%) Ubuntu
18 4 (0.57%) CentOS
19 3 (0.42%) OpenBSD
Processes & Methodologies
1 120 (16.97%) Problem-Solving
2 81 (11.46%) ITIL
3 35 (4.95%) Migration
3 35 (4.95%) Service Delivery
4 30 (4.24%) Infrastructure Engineering
5 28 (3.96%) Incident Management
6 22 (3.11%) Cybersecurity
6 22 (3.11%) Project Management
7 21 (2.97%) Data Protection
7 21 (2.97%) Mentoring
8 18 (2.55%) Disaster Recovery
9 17 (2.40%) Mobile Device Management
10 16 (2.26%) ITIL V3
10 16 (2.26%) Presales
10 16 (2.26%) Time Management
11 15 (2.12%) CRM
11 15 (2.12%) Service Management
12 14 (1.98%) Creative Thinking
12 14 (1.98%) ERP
13 13 (1.84%) Server Management
Programming Languages
1 48 (6.79%) PowerShell
1 48 (6.79%) SQL
2 11 (1.56%) Python
3 10 (1.41%) C
4 6 (0.85%) Bash Shell
5 2 (0.28%) C#
5 2 (0.28%) JavaScript
5 2 (0.28%) PHP
5 2 (0.28%) T-SQL
6 1 (0.14%) AWK
6 1 (0.14%) Korn
6 1 (0.14%) Perl
Qualifications
1 65 (9.19%) Microsoft Certification
2 37 (5.23%) Cisco Certification
3 36 (5.09%) CCNA
4 30 (4.24%) MCSA
5 24 (3.39%) Degree
6 23 (3.25%) MCITP
7 20 (2.83%) MCSE
8 17 (2.40%) MCP
9 10 (1.41%) ITIL Certification
10 8 (1.13%) A+ Certification
10 8 (1.13%) Citrix Certification
10 8 (1.13%) DBS Check
10 8 (1.13%) MCDST
11 6 (0.85%) HND
11 6 (0.85%) Security Cleared
12 5 (0.71%) Network+ Certification
13 4 (0.57%) ITIL Foundation Certificate
13 4 (0.57%) SC Cleared
13 4 (0.57%) VMware Certified Professional (VCP)
14 3 (0.42%) CEH
Quality Assurance & Compliance
1 93 (13.15%) SLA
2 10 (1.41%) GDPR
3 8 (1.13%) Cyber Essentials
4 6 (0.85%) ISO/IEC 27001
5 1 (0.14%) Sarbanes-Oxley
System Software
1 423 (59.83%) Active Directory
2 123 (17.40%) VMware Infrastructure
3 92 (13.01%) Hyper-V
4 23 (3.25%) vSphere
5 20 (2.83%) XenApp
6 15 (2.12%) XenDesktop
7 10 (1.41%) Virtual Servers
8 8 (1.13%) Terminal Services
9 7 (0.99%) Microsoft Virtual Server
10 5 (0.71%) Virtual Desktop
10 5 (0.71%) Virtual Machines
11 4 (0.57%) VMware ESXi
12 3 (0.42%) Firmware
13 2 (0.28%) Oracle RAC
13 2 (0.28%) RHEV
14 1 (0.14%) Citrix Hypervisor
14 1 (0.14%) VMware Workstation
Systems Management
1 65 (9.19%) SCCM
2 45 (6.36%) Microsoft Intune
3 11 (1.56%) Jamf Pro
4 9 (1.27%) SCOM
4 9 (1.27%) vCenter Server
4 9 (1.27%) WSUS
5 8 (1.13%) Cisco CUCM
5 8 (1.13%) FortiGate
5 8 (1.13%) ServiceCenter
6 4 (0.57%) Norton AntiVirus
7 3 (0.42%) NetBackup
8 2 (0.28%) Active Directory Federation Services
8 2 (0.28%) Backup Exec
8 2 (0.28%) Puppet
8 2 (0.28%) Single Sign-On
9 1 (0.14%) AirWatch
9 1 (0.14%) Kibana
9 1 (0.14%) McAfee ePO
9 1 (0.14%) Microsoft Data Protection Manager
9 1 (0.14%) SolarWinds Orion
Vendors
1 428 (60.54%) Microsoft
2 167 (23.62%) VMware
3 103 (14.57%) Cisco
4 59 (8.35%) Apple
5 58 (8.20%) Citrix
6 36 (5.09%) Veeam
7 30 (4.24%) Dell
7 30 (4.24%) Meraki
8 22 (3.11%) HP
9 16 (2.26%) SAP
9 16 (2.26%) Ubiquiti
10 15 (2.12%) Salesforce.com
11 13 (1.84%) Google
12 12 (1.70%) Avaya
12 12 (1.70%) Bloomberg
12 12 (1.70%) Mitel
13 11 (1.56%) Fortinet
14 9 (1.27%) WatchGuard
15 8 (1.13%) Aruba
15 8 (1.13%) SolarWinds