IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 26 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Apr 2026
Same period 2025 Same period 2024
Rank 143 314 241
Rank change year-on-year +171 -73 +155
Permanent jobs requiring an IT Support Engineer 1,243 402 1,167
As % of all permanent jobs in the UK 1.40% 0.96% 1.22%
As % of the Job Titles category 1.51% 1.08% 1.29%
Number of salaries quoted 1,096 257 1,079
10th Percentile £26,250 £25,000 £23,000
25th Percentile £28,500 £26,000 £25,750
Median annual salary (50th Percentile) £32,500 £30,500 £30,000
Median % change year-on-year +6.56% +1.67% -6.25%
75th Percentile £37,625 £36,750 £36,000
90th Percentile £43,750 £42,500 £43,000
UK excluding London median annual salary £32,000 £30,000 £29,500
% change year-on-year +6.67% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 82,554 37,391 90,341
% of permanent jobs with a recognized job title 92.81% 88.97% 94.56%
Number of salaries quoted 52,923 23,445 66,615
10th Percentile £30,000 £30,625 £28,500
25th Percentile £40,000 £42,000 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,000
Median % change year-on-year -8.33% +13.21% -11.67%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 26 April 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 26 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +150 1,135 £32,500 +4.00% 107
UK excluding London +116 1,075 £32,000 +6.67% 109
South East +82 288 £32,500 -2.99% 31
North of England +94 257 £30,000 - 16
Work from Home +93 192 £34,000 +7.09% 18
Midlands -1 183 £32,250 +17.27% 18
East of England +55 159 £30,000 +12.15% 22
London +52 142 £35,000 - 11
North West +83 138 £31,000 +3.33% 11
Yorkshire +10 111 £30,000 +5.26% 5
South West +38 105 £32,500 - 18
East Midlands -15 92 £30,000 +8.11% 11
West Midlands -22 91 £32,500 +21.50% 7
Scotland +19 52 £29,000 +7.41% 3
Wales - 31 £45,000 - 3
North East -39 8 £29,250 -16.43% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 April 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 591 (47.55%) Microsoft 365
2 578 (46.50%) Microsoft
3 559 (44.97%) Windows
4 442 (35.56%) Active Directory
5 335 (26.95%) Problem-Solving
6 300 (24.14%) Azure
7 294 (23.65%) Windows Server
8 251 (20.19%) Customer Service
9 212 (17.06%) Entra ID
10 205 (16.49%) Firewall
11 162 (13.03%) Windows 10
12 155 (12.47%) Microsoft Intune
13 153 (12.31%) DNS
14 143 (11.50%) SharePoint
15 137 (11.02%) Microsoft Exchange
16 136 (10.94%) DHCP
17 134 (10.78%) ITIL
18 118 (9.49%) Microsoft Office
18 118 (9.49%) VPN
19 112 (9.01%) LAN
20 109 (8.77%) VMware
21 108 (8.69%) Hyper-V
22 103 (8.29%) WAN
23 99 (7.96%) Wi-Fi
24 98 (7.88%) Cybersecurity
25 88 (7.08%) Mentoring
26 87 (7.00%) Mac OS
27 84 (6.76%) SLA
28 81 (6.52%) VMware Infrastructure
29 79 (6.36%) Google

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 143 (11.50%) SharePoint
2 137 (11.02%) Microsoft Exchange
3 18 (1.45%) Confluence
4 13 (1.05%) Exchange Server 2007
4 13 (1.05%) Exchange Server 2010
4 13 (1.05%) Exchange Server 2013
5 7 (0.56%) IIS
6 1 (0.080%) WordPress
Applications
1 118 (9.49%) Microsoft Office
2 23 (1.85%) Microsoft Excel
3 6 (0.48%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) AutoCAD
6 1 (0.080%) Acrobat
Business Applications
1 6 (0.48%) NetSuite
2 5 (0.40%) Dynamics CRM
2 5 (0.40%) Dynamics NAV
3 1 (0.080%) Shopify
Cloud Services
1 591 (47.55%) Microsoft 365
2 300 (24.14%) Azure
3 212 (17.06%) Entra ID
4 72 (5.79%) Google Workspace
5 50 (4.02%) AWS
6 47 (3.78%) OneDrive
7 39 (3.14%) SaaS
8 15 (1.21%) Power Platform
9 13 (1.05%) Power Automate
10 9 (0.72%) Azure DevOps
11 8 (0.64%) Azure Sentinel
11 8 (0.64%) Mimecast
12 7 (0.56%) GCP
13 5 (0.40%) Intacct
13 5 (0.40%) Microsoft Copilot
13 5 (0.40%) PaaS
14 4 (0.32%) PowerApps
15 3 (0.24%) IaaS
15 3 (0.24%) Nutanix
16 2 (0.16%) Slack
Communications & Networking
1 205 (16.49%) Firewall
2 153 (12.31%) DNS
3 136 (10.94%) DHCP
4 118 (9.49%) VPN
5 112 (9.01%) LAN
6 103 (8.29%) WAN
7 99 (7.96%) Wi-Fi
8 68 (5.47%) TCP/IP
9 67 (5.39%) VoIP
10 48 (3.86%) VLAN
11 33 (2.65%) Wireless
12 14 (1.13%) SD-WAN
13 12 (0.97%) Network Security
14 9 (0.72%) Remote Desktop
14 9 (0.72%) WLAN
15 8 (0.64%) SAN
16 7 (0.56%) NAS
16 7 (0.56%) TETRA
17 6 (0.48%) Internet
17 6 (0.48%) IP Telephony
Database & Business Intelligence
1 23 (1.85%) SQL Server
2 15 (1.21%) Power BI
3 7 (0.56%) MySQL
4 3 (0.24%) Amazon RDS
5 1 (0.080%) Relational Database
5 1 (0.080%) SQL Server Reporting Services
Development Applications
1 42 (3.38%) JIRA
2 4 (0.32%) GitLab
General
1 339 (27.27%) Social Skills
2 78 (6.28%) Organisational Skills
3 60 (4.83%) Manufacturing
4 50 (4.02%) Finance
5 40 (3.22%) Analytical Skills
6 39 (3.14%) Multimedia
7 38 (3.06%) Law
8 37 (2.98%) Telecoms
9 31 (2.49%) Retail
10 28 (2.25%) Legal
11 21 (1.69%) Public Sector
12 19 (1.53%) Inclusion and Diversity
13 14 (1.13%) Advertising
14 11 (0.88%) Automotive
15 10 (0.80%) Electronics
16 8 (0.64%) Games
17 7 (0.56%) Documentation Skills
18 6 (0.48%) Fire and Rescue
18 6 (0.48%) Marketing
18 6 (0.48%) Police
Libraries, Frameworks & Software Standards
1 5 (0.40%) CSS
1 5 (0.40%) HTML
2 4 (0.32%) OpenTelemetry
3 3 (0.24%) JSON
3 3 (0.24%) Web Services
4 1 (0.080%) .NET
4 1 (0.080%) .NET Framework
4 1 (0.080%) ASP.NET
4 1 (0.080%) Entity Framework
4 1 (0.080%) Software Packaging
4 1 (0.080%) WinForms
Miscellaneous
1 192 (15.45%) Driving Licence
2 66 (5.31%) Onboarding
3 48 (3.86%) Self-Motivation
4 29 (2.33%) CCTV
5 23 (1.85%) FMCG
6 16 (1.29%) Analytical Mindset
7 10 (0.80%) iPhone
7 10 (0.80%) Management Information System
8 8 (0.64%) Fat Client
8 8 (0.64%) Security Posture
8 8 (0.64%) Thin Client
9 7 (0.56%) Social Media
10 5 (0.40%) Mobile App
10 5 (0.40%) Reinsurance
10 5 (0.40%) Robotics
11 4 (0.32%) EPoS
11 4 (0.32%) Hybrid Cloud
11 4 (0.32%) NHS
11 4 (0.32%) PKI
11 4 (0.32%) Raspberry Pi
Operating Systems
1 559 (44.97%) Windows
2 294 (23.65%) Windows Server
3 162 (13.03%) Windows 10
4 87 (7.00%) Mac OS
5 55 (4.42%) Linux
6 49 (3.94%) Windows Server 2016
7 48 (3.86%) Windows Server 2019
8 34 (2.74%) Apple iOS
9 30 (2.41%) Android
10 28 (2.25%) Windows Server 2012
11 13 (1.05%) Windows 7
12 12 (0.97%) Mac OS X
13 9 (0.72%) Windows 8
13 9 (0.72%) Windows Server 2008
14 8 (0.64%) Ubuntu
15 1 (0.080%) Red Hat Enterprise Linux
15 1 (0.080%) Solaris
15 1 (0.080%) Unix
15 1 (0.080%) VMS
Processes & Methodologies
1 335 (26.95%) Problem-Solving
2 251 (20.19%) Customer Service
3 134 (10.78%) ITIL
4 98 (7.88%) Cybersecurity
5 88 (7.08%) Mentoring
6 68 (5.47%) ITSM
7 60 (4.83%) Service Delivery
8 55 (4.42%) Remote Monitoring and Management
9 50 (4.02%) Continuous Improvement
10 49 (3.94%) Disaster Recovery
10 49 (3.94%) Infrastructure Engineering
11 45 (3.62%) Asset Management
12 41 (3.30%) Root Cause Analysis
13 39 (3.14%) Time Management
14 38 (3.06%) Process Improvement
15 36 (2.90%) Service Management
16 33 (2.65%) Incident Management
17 31 (2.49%) Business Continuity
17 31 (2.49%) Project Delivery
18 25 (2.01%) Computer Science
Programming Languages
1 59 (4.75%) PowerShell
2 43 (3.46%) SQL
3 6 (0.48%) Python
4 5 (0.40%) VB
5 4 (0.32%) PHP
5 4 (0.32%) R
6 3 (0.24%) C#
6 3 (0.24%) JavaScript
6 3 (0.24%) VBA
7 2 (0.16%) Google Apps Script
8 1 (0.080%) Bash
8 1 (0.080%) PL/SQL
8 1 (0.080%) T-SQL
8 1 (0.080%) VBScript
Qualifications
1 68 (5.47%) Degree
2 66 (5.31%) Microsoft Certification
3 62 (4.99%) Security Cleared
4 52 (4.18%) DBS Check
5 33 (2.65%) SC Cleared
6 31 (2.49%) A+ Certification
7 21 (1.69%) CCNA
7 21 (1.69%) Cisco Certification
8 18 (1.45%) Network+ Certification
9 13 (1.05%) DV Cleared
10 11 (0.88%) Azure Certification
11 9 (0.72%) CompTIA Security+
12 7 (0.56%) Computer Science Degree
13 6 (0.48%) MCITP
13 6 (0.48%) Microsoft Certified Professional
14 5 (0.40%) BPSS Clearance
14 5 (0.40%) ITIL Foundation Certificate
15 4 (0.32%) HNC
15 4 (0.32%) HND
15 4 (0.32%) MCSA
Quality Assurance & Compliance
1 84 (6.76%) SLA
2 43 (3.46%) Cyber Essentials
3 35 (2.82%) ISO/IEC 27001
4 14 (1.13%) Cyber Essentials PLUS
5 8 (0.64%) GDPR
6 5 (0.40%) NIST
6 5 (0.40%) QA
7 4 (0.32%) Accessibility
8 1 (0.080%) ISO 22301
8 1 (0.080%) PCI DSS
System Software
1 442 (35.56%) Active Directory
2 108 (8.69%) Hyper-V
3 81 (6.52%) VMware Infrastructure
4 22 (1.77%) Virtual Desktop
5 11 (0.88%) VMware Workstation
6 10 (0.80%) VMware ESXi
7 9 (0.72%) Docker
7 9 (0.72%) vSphere
8 7 (0.56%) Virtual Machines
9 5 (0.40%) Terminal Services
10 4 (0.32%) VMware NSX
11 3 (0.24%) BitLocker
12 1 (0.080%) XenDesktop
Systems Management
1 155 (12.47%) Microsoft Intune
2 24 (1.93%) SCCM
3 21 (1.69%) Active Directory Federation Services
3 21 (1.69%) Autotask
4 15 (1.21%) Jamf Pro
5 12 (0.97%) WSUS
6 8 (0.64%) Proxmox
6 8 (0.64%) Systems Management Server (SMS)
7 5 (0.40%) Ansible
8 3 (0.24%) FortiGate
8 3 (0.24%) Single Sign-On
9 2 (0.16%) SmoothWall
10 1 (0.080%) Podman
Vendors
1 578 (46.50%) Microsoft
2 109 (8.77%) VMware
3 79 (6.36%) Google
4 45 (3.62%) Apple
5 44 (3.54%) Fortinet
6 39 (3.14%) Fujitsu
6 39 (3.14%) Virgin Media
7 32 (2.57%) Cisco
8 25 (2.01%) Meraki
9 21 (1.69%) HP
10 19 (1.53%) Veeam
11 14 (1.13%) Dell
12 13 (1.05%) Datto
12 13 (1.05%) Sophos
12 13 (1.05%) Ubiquiti
13 12 (0.97%) ServiceNow
14 10 (0.80%) Citrix
14 10 (0.80%) ConnectWise
14 10 (0.80%) SAP
15 9 (0.72%) Sage