IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 4 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Apr 2026
Same period 2025 Same period 2024
Rank 138 253 242
Rank change year-on-year +115 -11 +157
Permanent jobs requiring an IT Support Engineer 1,208 475 1,120
As % of all permanent jobs in the UK 1.50% 1.16% 1.23%
As % of the Job Titles category 1.63% 1.29% 1.30%
Number of salaries quoted 1,065 264 1,034
10th Percentile £25,925 £24,500 £23,000
25th Percentile £28,000 £26,000 £25,656
Median annual salary (50th Percentile) £32,500 £30,000 £30,000
Median % change year-on-year +8.33% - -6.25%
75th Percentile £38,250 £36,500 £36,000
90th Percentile £43,750 £42,500 £43,000
UK excluding London median annual salary £31,500 £30,000 £29,500
% change year-on-year +5.00% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 74,250 36,762 86,050
% of permanent jobs with a recognized job title 92.26% 89.83% 94.57%
Number of salaries quoted 47,841 23,292 64,576
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £54,650
Median % change year-on-year -8.33% +9.79% -8.92%
75th Percentile £75,000 £78,750 £72,375
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,600 £50,000
% change year-on-year -4.94% +5.20% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 4 April 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 4 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +121 1,111 £32,500 +7.44% 116
UK excluding London +86 1,045 £31,500 +5.00% 120
South East +94 307 £32,500 -2.99% 38
North of England +71 239 £30,000 - 19
Work from Home +106 213 £34,000 +6.25% 17
Midlands -27 194 £31,500 +14.55% 18
London +53 139 £37,500 +7.14% 10
East of England +51 139 £30,000 +33.33% 15
North West +69 124 £30,000 - 13
East Midlands -5 108 £30,000 +6.19% 10
Yorkshire +20 106 £32,500 +11.11% 6
South West +38 93 £32,500 - 21
West Midlands -38 86 £32,500 +21.50% 8
Scotland +5 48 £30,000 +9.09% 5
Wales - 25 £40,000 - 5
North East -18 9 £30,000 -16.67% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 April 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 592 (49.01%) Microsoft 365
2 584 (48.34%) Microsoft
2 584 (48.34%) Windows
3 450 (37.25%) Active Directory
4 355 (29.39%) Problem-Solving
5 328 (27.15%) Azure
6 299 (24.75%) Windows Server
7 253 (20.94%) Customer Service
8 210 (17.38%) Firewall
9 198 (16.39%) Entra ID
10 171 (14.16%) Microsoft Intune
11 168 (13.91%) Windows 10
12 167 (13.82%) DNS
13 152 (12.58%) DHCP
14 149 (12.33%) ITIL
15 144 (11.92%) Microsoft Exchange
16 140 (11.59%) SharePoint
17 127 (10.51%) Microsoft Office
18 122 (10.10%) VPN
19 115 (9.52%) VMware
20 111 (9.19%) Hyper-V
21 106 (8.77%) LAN
22 103 (8.53%) Cybersecurity
23 100 (8.28%) WAN
24 92 (7.62%) Mentoring
25 89 (7.37%) Google
25 89 (7.37%) TCP/IP
26 87 (7.20%) Wi-Fi
27 85 (7.04%) Mac OS
28 81 (6.71%) VMware Infrastructure

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 144 (11.92%) Microsoft Exchange
2 140 (11.59%) SharePoint
3 18 (1.49%) Confluence
4 15 (1.24%) Exchange Server 2007
4 15 (1.24%) Exchange Server 2010
4 15 (1.24%) Exchange Server 2013
5 9 (0.75%) IIS
6 1 (0.083%) WordPress
Applications
1 127 (10.51%) Microsoft Office
2 26 (2.15%) Microsoft Excel
3 7 (0.58%) Microsoft PowerPoint
4 2 (0.17%) AutoCAD
5 1 (0.083%) Acrobat
5 1 (0.083%) Photoshop
Business Applications
1 7 (0.58%) Dynamics NAV
2 6 (0.50%) NetSuite
3 5 (0.41%) Dynamics CRM
4 1 (0.083%) Shopify
Cloud Services
1 592 (49.01%) Microsoft 365
2 328 (27.15%) Azure
3 198 (16.39%) Entra ID
4 77 (6.37%) Google Workspace
5 63 (5.22%) AWS
6 51 (4.22%) OneDrive
7 41 (3.39%) SaaS
8 18 (1.49%) Power Platform
9 14 (1.16%) GCP
9 14 (1.16%) Power Automate
10 10 (0.83%) Azure DevOps
11 8 (0.66%) Azure Sentinel
11 8 (0.66%) Mimecast
12 6 (0.50%) Microsoft Copilot
13 5 (0.41%) Intacct
13 5 (0.41%) PaaS
14 4 (0.33%) IaaS
14 4 (0.33%) PowerApps
15 3 (0.25%) Azure Monitor
15 3 (0.25%) Datadog
Communications & Networking
1 210 (17.38%) Firewall
2 167 (13.82%) DNS
3 152 (12.58%) DHCP
4 122 (10.10%) VPN
5 106 (8.77%) LAN
6 100 (8.28%) WAN
7 89 (7.37%) TCP/IP
8 87 (7.20%) Wi-Fi
9 58 (4.80%) VoIP
10 54 (4.47%) VLAN
11 30 (2.48%) Wireless
12 15 (1.24%) SD-WAN
13 12 (0.99%) Remote Desktop
14 11 (0.91%) IP Telephony
14 11 (0.91%) Network Security
15 8 (0.66%) WLAN
16 7 (0.58%) TETRA
17 4 (0.33%) Asterisk PBX
17 4 (0.33%) NAS
17 4 (0.33%) Software-Defined Networking
Database & Business Intelligence
1 22 (1.82%) SQL Server
2 18 (1.49%) Power BI
3 7 (0.58%) Amazon RDS
4 6 (0.50%) SQL Server Reporting Services
5 4 (0.33%) MySQL
5 4 (0.33%) Relational Database
6 3 (0.25%) PostgreSQL
7 2 (0.17%) Oracle Database
Development Applications
1 38 (3.15%) JIRA
2 4 (0.33%) GitLab
General
1 342 (28.31%) Social Skills
2 85 (7.04%) Organisational Skills
3 52 (4.30%) Manufacturing
4 50 (4.14%) Finance
5 43 (3.56%) Law
6 42 (3.48%) Analytical Skills
7 39 (3.23%) Multimedia
8 34 (2.81%) Retail
9 33 (2.73%) Telecoms
10 29 (2.40%) Legal
11 21 (1.74%) Public Sector
12 17 (1.41%) Inclusion and Diversity
13 12 (0.99%) Advertising
14 11 (0.91%) Electronics
15 9 (0.75%) Games
16 6 (0.50%) Documentation Skills
16 6 (0.50%) Fire and Rescue
16 6 (0.50%) Marketing
16 6 (0.50%) Police
17 5 (0.41%) Social Housing
Libraries, Frameworks & Software Standards
1 6 (0.50%) .NET
1 6 (0.50%) .NET Framework
1 6 (0.50%) Entity Framework
1 6 (0.50%) WinForms
2 4 (0.33%) ASP.NET
2 4 (0.33%) OpenTelemetry
3 1 (0.083%) CSS
3 1 (0.083%) HTML
3 1 (0.083%) JSON
3 1 (0.083%) Software Packaging
3 1 (0.083%) Web Services
Miscellaneous
1 204 (16.89%) Driving Licence
2 56 (4.64%) Onboarding
3 48 (3.97%) Self-Motivation
4 29 (2.40%) CCTV
5 17 (1.41%) FMCG
6 13 (1.08%) Analytical Mindset
7 10 (0.83%) iPhone
8 9 (0.75%) Fat Client
8 9 (0.75%) Thin Client
9 8 (0.66%) Management Information System
9 8 (0.66%) Security Posture
10 5 (0.41%) Mobile App
10 5 (0.41%) Reinsurance
10 5 (0.41%) Robotics
10 5 (0.41%) Smartphone
10 5 (0.41%) Social Media
11 4 (0.33%) iPad
11 4 (0.33%) Life Science
11 4 (0.33%) NHS
11 4 (0.33%) PKI
Operating Systems
1 584 (48.34%) Windows
2 299 (24.75%) Windows Server
3 168 (13.91%) Windows 10
4 85 (7.04%) Mac OS
5 58 (4.80%) Linux
6 54 (4.47%) Windows Server 2016
6 54 (4.47%) Windows Server 2019
7 34 (2.81%) Windows Server 2012
8 31 (2.57%) Apple iOS
9 25 (2.07%) Android
10 17 (1.41%) Windows 7
11 16 (1.32%) Mac OS X
12 11 (0.91%) Windows 8
13 10 (0.83%) Windows Server 2008
14 5 (0.41%) Ubuntu
15 3 (0.25%) Debian
16 1 (0.083%) Red Hat Enterprise Linux
16 1 (0.083%) Solaris
16 1 (0.083%) Unix
16 1 (0.083%) VMS
Processes & Methodologies
1 355 (29.39%) Problem-Solving
2 253 (20.94%) Customer Service
3 149 (12.33%) ITIL
4 103 (8.53%) Cybersecurity
5 92 (7.62%) Mentoring
6 71 (5.88%) ITSM
7 60 (4.97%) Service Delivery
8 53 (4.39%) Continuous Improvement
9 50 (4.14%) Remote Monitoring and Management
10 48 (3.97%) Infrastructure Engineering
10 48 (3.97%) Process Improvement
11 45 (3.73%) Asset Management
12 38 (3.15%) Disaster Recovery
13 37 (3.06%) Root Cause Analysis
14 35 (2.90%) Incident Management
14 35 (2.90%) Service Management
15 33 (2.73%) Project Delivery
16 30 (2.48%) Time Management
17 28 (2.32%) Business Continuity
18 27 (2.24%) Business Intelligence
Programming Languages
1 65 (5.38%) PowerShell
2 44 (3.64%) SQL
3 7 (0.58%) Python
4 6 (0.50%) C#
4 6 (0.50%) T-SQL
5 5 (0.41%) VB
6 4 (0.33%) PL/SQL
6 4 (0.33%) R
6 4 (0.33%) VBScript
7 2 (0.17%) Google Apps Script
7 2 (0.17%) PHP
8 1 (0.083%) Bash
8 1 (0.083%) JavaScript
8 1 (0.083%) VBA
Qualifications
1 71 (5.88%) Microsoft Certification
2 68 (5.63%) Degree
3 56 (4.64%) Security Cleared
4 48 (3.97%) DBS Check
5 34 (2.81%) A+ Certification
6 28 (2.32%) SC Cleared
7 25 (2.07%) CCNA
7 25 (2.07%) Cisco Certification
8 18 (1.49%) Microsoft Certified Professional
9 16 (1.32%) Network+ Certification
10 14 (1.16%) Computer Science Degree
11 13 (1.08%) DV Cleared
12 10 (0.83%) MCSA
13 9 (0.75%) Azure Certification
13 9 (0.75%) CompTIA Security+
13 9 (0.75%) MCSE
14 7 (0.58%) CCNP
15 6 (0.50%) BPSS Clearance
15 6 (0.50%) MCITP
16 5 (0.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 80 (6.62%) SLA
2 48 (3.97%) Cyber Essentials
3 34 (2.81%) ISO/IEC 27001
4 11 (0.91%) Cyber Essentials PLUS
5 8 (0.66%) GDPR
6 5 (0.41%) NIST
6 5 (0.41%) QA
7 3 (0.25%) Accessibility
8 1 (0.083%) ISO 22301
8 1 (0.083%) PCI DSS
System Software
1 450 (37.25%) Active Directory
2 111 (9.19%) Hyper-V
3 81 (6.71%) VMware Infrastructure
4 22 (1.82%) Virtual Desktop
5 13 (1.08%) VMware Workstation
6 10 (0.83%) vSphere
7 7 (0.58%) Virtual Machines
7 7 (0.58%) VMware ESXi
8 5 (0.41%) Docker
8 5 (0.41%) Firmware
9 4 (0.33%) VMware NSX
10 3 (0.25%) Terminal Services
11 2 (0.17%) BitLocker
11 2 (0.17%) XenApp
12 1 (0.083%) XenDesktop
Systems Management
1 171 (14.16%) Microsoft Intune
2 25 (2.07%) SCCM
3 22 (1.82%) Active Directory Federation Services
4 19 (1.57%) Autotask
5 13 (1.08%) Jamf Pro
6 12 (0.99%) WSUS
7 6 (0.50%) Proxmox
7 6 (0.50%) Systems Management Server (SMS)
8 5 (0.41%) Ansible
9 4 (0.33%) FortiGate
10 3 (0.25%) Single Sign-On
11 2 (0.17%) SmoothWall
12 1 (0.083%) Podman
Vendors
1 584 (48.34%) Microsoft
2 115 (9.52%) VMware
3 89 (7.37%) Google
4 47 (3.89%) Apple
5 44 (3.64%) Fortinet
6 39 (3.23%) Fujitsu
6 39 (3.23%) Virgin Media
7 25 (2.07%) Veeam
8 24 (1.99%) Cisco
9 21 (1.74%) Meraki
10 17 (1.41%) Dell
10 17 (1.41%) HP
11 13 (1.08%) Sage
11 13 (1.08%) ServiceNow
12 12 (0.99%) Citrix
12 12 (0.99%) Datto
13 11 (0.91%) ConnectWise
13 11 (0.91%) ESET
13 11 (0.91%) Sophos
13 11 (0.91%) Ubiquiti