IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 24 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Sep 2026
Same period 2025 Same period 2024
Rank 186 406 373
Rank change year-on-year +220 -33 -22
Permanent jobs requiring an IT Support Engineer 1,264 274 513
As % of all permanent jobs in the UK 1.08% 0.56% 0.67%
As % of the Job Titles category 1.16% 0.62% 0.70%
Number of salaries quoted 1,162 240 387
10th Percentile £27,000 £25,375 £24,000
25th Percentile £29,750 £28,000 £26,750
Median annual salary (50th Percentile) £34,000 £33,000 £32,000
Median % change year-on-year +3.03% +3.13% -1.54%
75th Percentile £39,500 £41,000 £36,500
90th Percentile £47,500 £47,500 £43,000
UK excluding London median annual salary £33,500 £32,500 £30,000
% change year-on-year +3.08% +8.33% -3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 108,916 44,178 72,902
% of permanent jobs with a recognized job title 93.10% 89.68% 95.28%
Number of salaries quoted 74,482 25,948 42,900
10th Percentile £30,000 £28,250 £30,250
25th Percentile £40,552 £36,250 £40,000
Median annual salary (50th Percentile) £59,250 £55,000 £55,000
Median % change year-on-year +7.73% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £92,769
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 24 September 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 24 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +236 1,143 £34,000 -1.45% 151
UK excluding London +195 1,116 £33,500 +3.08% 114
South East +119 301 £35,000 -9.68% 29
Work from Home +120 235 £32,500 -6.47% 47
East of England +99 200 £34,000 -1.45% 9
North of England +74 194 £32,000 -0.78% 22
South West +35 165 £35,000 +7.69% 11
Midlands +36 151 £32,500 +12.07% 21
London +32 131 £35,000 -11.39% 65
North West +70 114 £32,940 +2.94% 18
West Midlands +18 76 £32,500 -10.96% 10
East Midlands +6 75 £30,000 +13.21% 10
Yorkshire +4 74 £30,000 -7.69% 2
Scotland +48 62 £28,500 +3.64% 19
Wales - 32 £40,000 - 2
Northern Ireland -76 11 £41,000 +30.16% 3
North East - 6 £42,500 - 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 24 September 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 758 (59.97%) Microsoft
2 741 (58.62%) Microsoft 365
3 688 (54.43%) Windows
4 521 (41.22%) Active Directory
5 352 (27.85%) Azure
6 348 (27.53%) Entra ID
7 342 (27.06%) Problem-Solving
8 338 (26.74%) Windows Server
9 326 (25.79%) Customer Service
10 259 (20.49%) Microsoft Exchange
11 258 (20.41%) Microsoft Intune
12 244 (19.30%) DNS
13 242 (19.15%) SharePoint
14 226 (17.88%) Firewall
15 206 (16.30%) DHCP
16 189 (14.95%) Hyper-V
17 186 (14.72%) Cybersecurity
18 172 (13.61%) VMware
19 165 (13.05%) VPN
20 148 (11.71%) Wi-Fi
21 142 (11.23%) TCP/IP
22 138 (10.92%) VMware Infrastructure
23 133 (10.52%) Mac OS
24 131 (10.36%) Windows 10
25 117 (9.26%) ITIL
26 115 (9.10%) Infrastructure Engineering
27 113 (8.94%) Continuous Improvement
28 105 (8.31%) VoIP
29 102 (8.07%) Linux
30 98 (7.75%) Disaster Recovery

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 259 (20.49%) Microsoft Exchange
2 242 (19.15%) SharePoint
3 23 (1.82%) IIS
4 7 (0.55%) Confluence
5 6 (0.47%) Apache
5 6 (0.47%) Exchange Server 2007
5 6 (0.47%) Exchange Server 2010
5 6 (0.47%) Exchange Server 2013
6 1 (0.079%) WordPress
Applications
1 83 (6.57%) Microsoft Office
2 14 (1.11%) Microsoft Excel
3 4 (0.32%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) MS Visio
Business Applications
1 4 (0.32%) NetSuite
1 4 (0.32%) Shopify
2 1 (0.079%) Dynamics CRM
Cloud Services
1 741 (58.62%) Microsoft 365
2 352 (27.85%) Azure
3 348 (27.53%) Entra ID
4 75 (5.93%) OneDrive
5 52 (4.11%) Google Workspace
6 38 (3.01%) AWS
6 38 (3.01%) SaaS
7 22 (1.74%) Power Platform
8 16 (1.27%) Power Automate
9 13 (1.03%) Dynamics 365
10 11 (0.87%) Mimecast
11 8 (0.63%) Azure DevOps
12 6 (0.47%) Cloudflare
13 4 (0.32%) Cloud Computing
13 4 (0.32%) Nutanix
13 4 (0.32%) Serverless
14 3 (0.24%) PaaS
14 3 (0.24%) PowerApps
15 2 (0.16%) Microsoft Copilot
16 1 (0.079%) Microsoft Purview
Communications & Networking
1 244 (19.30%) DNS
2 226 (17.88%) Firewall
3 206 (16.30%) DHCP
4 165 (13.05%) VPN
5 148 (11.71%) Wi-Fi
6 142 (11.23%) TCP/IP
7 105 (8.31%) VoIP
8 86 (6.80%) VLAN
9 82 (6.49%) Wireless
10 75 (5.93%) LAN
11 65 (5.14%) WAN
12 21 (1.66%) Network Security
13 18 (1.42%) Internet
13 18 (1.42%) SSL
14 15 (1.19%) WLAN
15 14 (1.11%) Remote Desktop
16 12 (0.95%) SAN
17 8 (0.63%) PBX
18 7 (0.55%) Structured Cabling
19 6 (0.47%) IP Telephony
Database & Business Intelligence
1 47 (3.72%) SQL Server
2 13 (1.03%) MySQL
3 8 (0.63%) Azure SQL Database
4 4 (0.32%) Amazon RDS
5 2 (0.16%) Power BI
Development Applications
1 37 (2.93%) JIRA
2 1 (0.079%) Carbide.c++
2 1 (0.079%) SQL Server Management Studio (SSMS)
General
1 462 (36.55%) Social Skills
2 63 (4.98%) Manufacturing
3 61 (4.83%) Analytical Skills
4 52 (4.11%) Legal
5 44 (3.48%) Organisational Skills
6 36 (2.85%) Advertising
7 31 (2.45%) Finance
8 30 (2.37%) Telecoms
9 26 (2.06%) Documentation Skills
10 23 (1.82%) Public Sector
10 23 (1.82%) Retail
11 16 (1.27%) Inclusion and Diversity
12 13 (1.03%) Games
13 11 (0.87%) Aerospace
13 11 (0.87%) Automotive
14 4 (0.32%) Aviation
14 4 (0.32%) Police
15 3 (0.24%) Back Office
15 3 (0.24%) Pharmaceutical
16 2 (0.16%) Law
Libraries, Frameworks & Software Standards
1 9 (0.71%) HTML
2 7 (0.55%) JSON
3 5 (0.40%) CSS
4 4 (0.32%) .NET
4 4 (0.32%) ASP.NET Web Forms
4 4 (0.32%) Web Services
4 4 (0.32%) WinForms
5 2 (0.16%) EDI
5 2 (0.16%) LDAP
5 2 (0.16%) SAML
Miscellaneous
1 214 (16.93%) Driving Licence
2 96 (7.59%) Onboarding
3 64 (5.06%) Self-Motivation
4 46 (3.64%) CCTV
5 19 (1.50%) Video Conferencing
6 16 (1.27%) FMCG
7 12 (0.95%) Hybrid Cloud
8 9 (0.71%) Replication
9 8 (0.63%) Cyber Threat
9 8 (0.63%) Data Centre
9 8 (0.63%) Management Information System
10 7 (0.55%) Clustering
10 7 (0.55%) PKI
11 6 (0.47%) Fat Client
11 6 (0.47%) Thin Client
12 5 (0.40%) Analytical Mindset
12 5 (0.40%) Cyber Security Posture
12 5 (0.40%) Educational Technology
12 5 (0.40%) Security Posture
13 4 (0.32%) Housing Association
Operating Systems
1 688 (54.43%) Windows
2 338 (26.74%) Windows Server
3 133 (10.52%) Mac OS
4 131 (10.36%) Windows 10
5 102 (8.07%) Linux
6 39 (3.09%) Windows Server 2019
7 29 (2.29%) Windows Server 2016
8 28 (2.22%) Apple iOS
9 22 (1.74%) Android
10 19 (1.50%) Ubuntu
11 11 (0.87%) Windows Server 2012
12 5 (0.40%) Rocky
12 5 (0.40%) Windows 7
13 4 (0.32%) Windows 8
14 2 (0.16%) Mac OS X
14 2 (0.16%) VMS
14 2 (0.16%) Windows Server 2008
Processes & Methodologies
1 342 (27.06%) Problem-Solving
2 326 (25.79%) Customer Service
3 186 (14.72%) Cybersecurity
4 117 (9.26%) ITIL
5 115 (9.10%) Infrastructure Engineering
6 113 (8.94%) Continuous Improvement
7 98 (7.75%) Disaster Recovery
8 61 (4.83%) Project Delivery
9 60 (4.75%) Service Delivery
10 54 (4.27%) Remote Monitoring and Management
11 52 (4.11%) ITSM
12 51 (4.03%) Mentoring
13 45 (3.56%) Service Management
13 45 (3.56%) User Experience
14 43 (3.40%) Business Continuity
15 40 (3.16%) Collaborative Working
16 36 (2.85%) Kalman Filter
17 35 (2.77%) Change Management
17 35 (2.77%) Identity Management
17 35 (2.77%) Server Management
Programming Languages
1 66 (5.22%) PowerShell
2 42 (3.32%) SQL
3 11 (0.87%) Ruby
4 10 (0.79%) R
5 7 (0.55%) C#
6 4 (0.32%) VBScript
7 3 (0.24%) JavaScript
7 3 (0.24%) PHP
7 3 (0.24%) Python
7 3 (0.24%) VB
7 3 (0.24%) VBA
8 1 (0.079%) T-SQL
Qualifications
1 93 (7.36%) Degree
2 88 (6.96%) Microsoft Certification
3 69 (5.46%) DBS Check
4 39 (3.09%) Security Cleared
5 34 (2.69%) CCNA
5 34 (2.69%) Cisco Certification
6 26 (2.06%) SC Cleared
7 22 (1.74%) Azure Certification
8 21 (1.66%) Network+ Certification
9 11 (0.87%) A+ Certification
9 11 (0.87%) CompTIA Security+
9 11 (0.87%) Computer Science Degree
10 10 (0.79%) Microsoft Certified Professional
11 9 (0.71%) MCSA
12 7 (0.55%) ITIL Foundation Certificate
13 5 (0.40%) AWS Certification
13 5 (0.40%) CCNP
13 5 (0.40%) HND
13 5 (0.40%) MCSE
14 4 (0.32%) HNC
Quality Assurance & Compliance
1 86 (6.80%) Cyber Essentials
2 37 (2.93%) GDPR
2 37 (2.93%) SLA
3 34 (2.69%) ISO/IEC 27001
4 15 (1.19%) Cyber Essentials PLUS
5 8 (0.63%) PCI DSS
6 3 (0.24%) Accessibility
7 2 (0.16%) NCSC
7 2 (0.16%) QA
8 1 (0.079%) Data Quality
System Software
1 521 (41.22%) Active Directory
2 189 (14.95%) Hyper-V
3 138 (10.92%) VMware Infrastructure
4 24 (1.90%) Virtual Machines
5 18 (1.42%) Virtual Desktop
6 14 (1.11%) VMware ESXi
7 7 (0.55%) Docker
8 6 (0.47%) BitLocker
8 6 (0.47%) vSphere
9 5 (0.40%) Firmware
10 4 (0.32%) Terminal Services
11 3 (0.24%) Virtual Servers
12 1 (0.079%) Terminal Server
12 1 (0.079%) XenApp
Systems Management
1 258 (20.41%) Microsoft Intune
2 24 (1.90%) Jamf Pro
3 19 (1.50%) Autotask
4 18 (1.42%) Systems Management Server (SMS)
5 13 (1.03%) SCCM
6 12 (0.95%) WSUS
7 8 (0.63%) Proxmox
8 7 (0.55%) Failover Clustering
9 4 (0.32%) Iperf
9 4 (0.32%) Single Sign-On
10 3 (0.24%) Backup Exec
10 3 (0.24%) FortiGate
11 1 (0.079%) vCenter Server
Vendors
1 758 (59.97%) Microsoft
2 172 (13.61%) VMware
3 76 (6.01%) Cisco
4 66 (5.22%) Veeam
5 53 (4.19%) Google
5 53 (4.19%) SonicWALL
6 51 (4.03%) Apple
7 36 (2.85%) Meraki
8 34 (2.69%) HP
9 31 (2.45%) Ubiquiti
10 30 (2.37%) Datto
11 21 (1.66%) Dell
11 21 (1.66%) Fortinet
12 17 (1.34%) Aruba
12 17 (1.34%) Palo Alto
13 16 (1.27%) ServiceNow
14 15 (1.19%) Draytek
15 14 (1.11%) Sophos
16 12 (0.95%) WatchGuard
17 11 (0.87%) Citrix