IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 15 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Oct 2026
Same period 2025 Same period 2024
Rank 192 369 337
Rank change year-on-year +177 -32 +2
Permanent jobs requiring an IT Support Engineer 1,201 317 536
As % of all permanent jobs in the UK 1.01% 0.64% 0.76%
As % of the Job Titles category 1.09% 0.72% 0.79%
Number of salaries quoted 1,087 285 337
10th Percentile £27,150 £25,720 £24,000
25th Percentile £30,000 £27,000 £27,000
Median annual salary (50th Percentile) £34,500 £32,500 £32,000
Median % change year-on-year +6.15% +1.56% -1.54%
75th Percentile £40,000 £40,000 £36,250
90th Percentile £47,500 £45,750 £41,600
UK excluding London median annual salary £34,000 £32,000 £30,000
% change year-on-year +6.25% +6.67% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,883 44,162 67,664
% of permanent jobs with a recognized job title 92.51% 89.77% 95.35%
Number of salaries quoted 74,751 25,776 38,845
10th Percentile £30,000 £28,000 £31,250
25th Percentile £41,000 £35,500 £41,250
Median annual salary (50th Percentile) £58,500 £53,500 £55,000
Median % change year-on-year +9.35% -2.73% -8.33%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £98,750 £95,000 £95,000
UK excluding London median annual salary £55,000 £46,000 £50,000
% change year-on-year +19.57% -8.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 15 October 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 15 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +188 1,086 £34,500 +4.55% 78
UK excluding London +149 1,069 £34,000 +6.25% 76
South East +98 277 £35,000 - 6
Work from Home +103 234 £33,500 +1.52% 28
North of England +61 185 £32,500 +1.56% 21
East of England +84 181 £34,375 -1.08% 8
South West +29 159 £35,000 +7.69% 26
Midlands +38 158 £32,500 +12.07% 8
London +2 125 £35,000 -10.26% 11
North West +60 113 £33,475 +4.61% 16
West Midlands +25 85 £32,500 -9.09% 7
East Midlands -12 73 £32,500 +15.56% 1
Scotland +60 67 £30,000 - 7
Yorkshire +3 66 £30,000 -5.51% 2
Wales - 29 £35,000 - 1
Northern Ireland -67 11 £41,000 +30.16%
North East - 6 £42,500 - 3
Channel Islands - 2 £35,000 - 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 October 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 747 (62.20%) Microsoft
2 728 (60.62%) Microsoft 365
3 682 (56.79%) Windows
4 510 (42.46%) Active Directory
5 349 (29.06%) Entra ID
6 347 (28.89%) Azure
7 342 (28.48%) Problem-Solving
8 324 (26.98%) Customer Service
9 323 (26.89%) Windows Server
10 262 (21.82%) Microsoft Exchange
11 261 (21.73%) Microsoft Intune
12 257 (21.40%) DNS
13 226 (18.82%) Firewall
13 226 (18.82%) SharePoint
14 218 (18.15%) DHCP
15 195 (16.24%) Cybersecurity
16 193 (16.07%) Hyper-V
17 185 (15.40%) VPN
18 174 (14.49%) VMware
19 158 (13.16%) TCP/IP
20 144 (11.99%) Wi-Fi
21 137 (11.41%) VMware Infrastructure
22 134 (11.16%) macOS
23 124 (10.32%) Infrastructure Engineering
24 123 (10.24%) Windows 10
25 116 (9.66%) ITIL
26 112 (9.33%) Continuous Improvement
27 102 (8.49%) VLAN
28 101 (8.41%) VoIP
29 94 (7.83%) Disaster Recovery

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 262 (21.82%) Microsoft Exchange
2 226 (18.82%) SharePoint
3 23 (1.92%) IIS
4 8 (0.67%) Apache
5 4 (0.33%) Exchange Server 2007
5 4 (0.33%) Exchange Server 2010
5 4 (0.33%) Exchange Server 2013
6 2 (0.17%) Confluence
Applications
1 78 (6.49%) Microsoft Office
2 10 (0.83%) Microsoft Excel
3 2 (0.17%) Microsoft PowerPoint
3 2 (0.17%) MS Visio
4 1 (0.083%) Photoshop
Business Applications
1 4 (0.33%) Dynamics CRM
1 4 (0.33%) NetSuite
1 4 (0.33%) Shopify
Cloud Services
1 728 (60.62%) Microsoft 365
2 349 (29.06%) Entra ID
3 347 (28.89%) Azure
4 77 (6.41%) OneDrive
5 56 (4.66%) Google Workspace
6 35 (2.91%) AWS
7 29 (2.41%) SaaS
8 20 (1.67%) Power Platform
9 14 (1.17%) Power Automate
10 13 (1.08%) Dynamics 365
11 10 (0.83%) Mimecast
12 8 (0.67%) Cloud Computing
13 6 (0.50%) Cloudflare
14 4 (0.33%) Azure DevOps
14 4 (0.33%) Serverless
15 3 (0.25%) IaaS
15 3 (0.25%) Nutanix
15 3 (0.25%) PowerApps
16 1 (0.083%) Azure Monitor
16 1 (0.083%) Microsoft Copilot
Communications & Networking
1 257 (21.40%) DNS
2 226 (18.82%) Firewall
3 218 (18.15%) DHCP
4 185 (15.40%) VPN
5 158 (13.16%) TCP/IP
6 144 (11.99%) Wi-Fi
7 102 (8.49%) VLAN
8 101 (8.41%) VoIP
9 80 (6.66%) LAN
10 78 (6.49%) Wireless
11 68 (5.66%) WAN
12 22 (1.83%) Network Security
13 21 (1.75%) SSL
14 18 (1.50%) Internet
15 14 (1.17%) Remote Desktop
15 14 (1.17%) WLAN
16 8 (0.67%) PBX
17 7 (0.58%) SAN
17 7 (0.58%) Structured Cabling
18 6 (0.50%) IP Telephony
Database & Business Intelligence
1 53 (4.41%) SQL Server
2 10 (0.83%) MySQL
3 8 (0.67%) Azure SQL Database
4 4 (0.33%) Amazon RDS
Development Applications
1 29 (2.41%) JIRA
2 1 (0.083%) Carbide.c++
2 1 (0.083%) SQL Server Management Studio (SSMS)
General
1 465 (38.72%) Social Skills
2 62 (5.16%) Manufacturing
3 61 (5.08%) Analytical Skills
4 53 (4.41%) Legal
5 43 (3.58%) Organisational Skills
6 39 (3.25%) Finance
7 35 (2.91%) Advertising
8 33 (2.75%) Retail
9 28 (2.33%) Documentation Skills
10 26 (2.16%) Public Sector
11 25 (2.08%) Telecoms
12 13 (1.08%) Games
12 13 (1.08%) Inclusion and Diversity
13 11 (0.92%) Aerospace
14 7 (0.58%) Automotive
14 7 (0.58%) Police
15 4 (0.33%) Aviation
16 3 (0.25%) Financial Institution
16 3 (0.25%) Law
16 3 (0.25%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (0.50%) HTML
2 5 (0.42%) JSON
3 4 (0.33%) .NET
3 4 (0.33%) ASP.NET Web Forms
3 4 (0.33%) Web Services
3 4 (0.33%) WinForms
4 2 (0.17%) CSS
4 2 (0.17%) EDI
4 2 (0.17%) LDAP
4 2 (0.17%) SAML
Miscellaneous
1 218 (18.15%) Driving Licence
2 97 (8.08%) Onboarding
3 59 (4.91%) Self-Motivation
4 39 (3.25%) CCTV
5 16 (1.33%) Video Conferencing
6 12 (1.00%) Hybrid Cloud
7 10 (0.83%) FMCG
8 9 (0.75%) Cyber Threat
8 9 (0.75%) Management Information System
8 9 (0.75%) Replication
9 8 (0.67%) Cyber Security Posture
9 8 (0.67%) Data Centre
9 8 (0.67%) Operational Technology
9 8 (0.67%) Security Posture
10 7 (0.58%) Clustering
10 7 (0.58%) PKI
11 6 (0.50%) Fat Client
11 6 (0.50%) Thin Client
12 4 (0.33%) IoT
12 4 (0.33%) Public Cloud
Operating Systems
1 682 (56.79%) Windows
2 323 (26.89%) Windows Server
3 134 (11.16%) macOS
4 123 (10.24%) Windows 10
5 91 (7.58%) Linux
6 36 (3.00%) Windows Server 2019
7 29 (2.41%) Windows Server 2016
8 23 (1.92%) Apple iOS
9 18 (1.50%) Android
10 17 (1.42%) Ubuntu
11 9 (0.75%) Windows Server 2012
12 7 (0.58%) Rocky
13 5 (0.42%) Windows 7
14 4 (0.33%) Windows 8
15 1 (0.083%) VMS
Processes & Methodologies
1 342 (28.48%) Problem-Solving
2 324 (26.98%) Customer Service
3 195 (16.24%) Cybersecurity
4 124 (10.32%) Infrastructure Engineering
5 116 (9.66%) ITIL
6 112 (9.33%) Continuous Improvement
7 94 (7.83%) Disaster Recovery
8 62 (5.16%) Service Delivery
9 60 (5.00%) Project Delivery
10 58 (4.83%) ITSM
11 55 (4.58%) Remote Monitoring and Management
12 47 (3.91%) Mentoring
13 43 (3.58%) Service Management
13 43 (3.58%) User Experience
14 42 (3.50%) Change Management
14 42 (3.50%) Collaborative Working
15 41 (3.41%) Business Continuity
16 37 (3.08%) Root Cause Analysis
17 36 (3.00%) Migration
18 35 (2.91%) Kalman Filter
Programming Languages
1 69 (5.75%) PowerShell
2 32 (2.66%) SQL
3 12 (1.00%) Ruby
4 8 (0.67%) R
5 6 (0.50%) C#
6 4 (0.33%) VBScript
7 3 (0.25%) VB
8 1 (0.083%) JavaScript
8 1 (0.083%) PHP
8 1 (0.083%) Python
8 1 (0.083%) T-SQL
8 1 (0.083%) VBA
Qualifications
1 89 (7.41%) Degree
2 83 (6.91%) Microsoft Certification
3 62 (5.16%) DBS Check
4 36 (3.00%) Security Cleared
5 34 (2.83%) CCNA
5 34 (2.83%) Cisco Certification
6 25 (2.08%) Azure Certification
6 25 (2.08%) SC Cleared
7 21 (1.75%) Network+ Certification
8 12 (1.00%) CompTIA Security+
9 11 (0.92%) Computer Science Degree
9 11 (0.92%) Microsoft Certified Professional
10 9 (0.75%) A+ Certification
10 9 (0.75%) MCSA
11 7 (0.58%) ITIL Foundation Certificate
12 5 (0.42%) AWS Certification
12 5 (0.42%) CCNP
12 5 (0.42%) MCSE
13 4 (0.33%) AWS Certified Cloud Practitioner
14 3 (0.25%) CISSP
Quality Assurance & Compliance
1 86 (7.16%) Cyber Essentials
2 36 (3.00%) SLA
3 33 (2.75%) GDPR
3 33 (2.75%) ISO/IEC 27001
4 14 (1.17%) Cyber Essentials PLUS
5 9 (0.75%) PCI DSS
6 5 (0.42%) NCSC
7 1 (0.083%) Accessibility
7 1 (0.083%) Data Quality
7 1 (0.083%) GRC
7 1 (0.083%) ISO/IEC 20000
7 1 (0.083%) QA
System Software
1 510 (42.46%) Active Directory
2 193 (16.07%) Hyper-V
3 137 (11.41%) VMware Infrastructure
4 22 (1.83%) Virtual Machines
5 17 (1.42%) Virtual Desktop
6 11 (0.92%) VMware ESXi
7 7 (0.58%) Firmware
8 4 (0.33%) BitLocker
8 4 (0.33%) Virtual Servers
9 3 (0.25%) Docker
9 3 (0.25%) vSphere
10 2 (0.17%) Terminal Services
11 1 (0.083%) Terminal Server
11 1 (0.083%) XenApp
Systems Management
1 261 (21.73%) Microsoft Intune
2 23 (1.92%) Jamf Pro
3 21 (1.75%) Systems Management Server (SMS)
4 16 (1.33%) Autotask
5 14 (1.17%) SCCM
6 13 (1.08%) WSUS
7 7 (0.58%) Failover Clustering
7 7 (0.58%) Proxmox
8 6 (0.50%) Backup Exec
9 4 (0.33%) Iperf
9 4 (0.33%) Single Sign-On
10 1 (0.083%) AirWatch
10 1 (0.083%) FortiGate
10 1 (0.083%) vCenter Server
Vendors
1 747 (62.20%) Microsoft
2 174 (14.49%) VMware
3 77 (6.41%) Veeam
4 75 (6.24%) Cisco
5 59 (4.91%) Apple
6 57 (4.75%) Google
7 53 (4.41%) SonicWALL
8 35 (2.91%) Meraki
9 33 (2.75%) Datto
10 28 (2.33%) HP
10 28 (2.33%) Ubiquiti
11 26 (2.16%) Palo Alto
12 25 (2.08%) Dell
13 24 (2.00%) Fortinet
14 19 (1.58%) Citrix
15 18 (1.50%) WatchGuard
16 17 (1.42%) Sophos
17 16 (1.33%) Aruba
17 16 (1.33%) ServiceNow
18 13 (1.08%) Juniper