IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 3 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Sep 2026
Same period 2025 Same period 2024
Rank 179 422 332
Rank change year-on-year +243 -90 +21
Permanent jobs requiring an IT Support Engineer 1,260 281 650
As % of all permanent jobs in the UK 1.14% 0.56% 0.80%
As % of the Job Titles category 1.22% 0.63% 0.84%
Number of salaries quoted 1,164 247 512
10th Percentile £26,825 £25,500 £24,000
25th Percentile £29,250 £27,875 £26,250
Median annual salary (50th Percentile) £34,000 £34,500 £30,000
Median % change year-on-year -1.45% +15.00% -7.69%
75th Percentile £38,750 £42,103 £36,500
90th Percentile £45,000 £48,750 £43,750
UK excluding London median annual salary £33,000 £32,533 £30,000
% change year-on-year +1.44% +8.44% -3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 103,293 44,702 77,044
% of permanent jobs with a recognized job title 93.83% 89.84% 95.19%
Number of salaries quoted 71,078 26,550 49,104
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,201 £73,750 £72,500
90th Percentile £97,500 £95,000 £91,250
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 3 September 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 3 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +246 1,140 £33,750 -3.57% 118
UK excluding London +210 1,105 £33,000 +1.44% 97
South East +127 300 £35,000 -6.67% 24
Work from Home +125 230 £32,500 -12.16% 36
East of England +100 210 £32,750 -5.76% 19
North of England +88 199 £31,500 -1.56% 13
South West +46 163 £35,000 +1.45% 11
London +37 136 £35,000 -12.50% 41
Midlands +32 131 £32,500 +18.18% 19
North West +82 112 £32,500 +1.56% 9
Yorkshire -7 81 £30,000 +12.15% 3
West Midlands +21 67 £32,500 +1.56% 12
East Midlands +7 64 £30,000 +16.50% 7
Scotland +54 59 £28,500 +5.56% 9
Wales - 32 £40,000 - 1
Northern Ireland -78 11 £41,000 +30.16% 4
North East -52 6 £42,500 +6.25% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 3 September 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 745 (59.13%) Microsoft
2 711 (56.43%) Microsoft 365
3 651 (51.67%) Windows
4 501 (39.76%) Active Directory
5 340 (26.98%) Azure
6 326 (25.87%) Problem-Solving
7 325 (25.79%) Windows Server
8 323 (25.63%) Entra ID
9 318 (25.24%) Customer Service
10 251 (19.92%) Microsoft Exchange
11 239 (18.97%) Microsoft Intune
12 230 (18.25%) SharePoint
13 213 (16.90%) DNS
14 207 (16.43%) Firewall
15 180 (14.29%) DHCP
16 177 (14.05%) Hyper-V
17 165 (13.10%) Cybersecurity
18 161 (12.78%) VMware
19 147 (11.67%) VPN
20 136 (10.79%) Wi-Fi
21 135 (10.71%) VMware Infrastructure
22 134 (10.63%) Mac OS
23 126 (10.00%) Windows 10
24 122 (9.68%) TCP/IP
25 109 (8.65%) Continuous Improvement
26 108 (8.57%) ITIL
27 103 (8.17%) Infrastructure Engineering
28 98 (7.78%) Linux
29 96 (7.62%) Degree
29 96 (7.62%) Disaster Recovery

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 251 (19.92%) Microsoft Exchange
2 230 (18.25%) SharePoint
3 21 (1.67%) IIS
4 8 (0.63%) Confluence
5 7 (0.56%) Exchange Server 2007
5 7 (0.56%) Exchange Server 2010
5 7 (0.56%) Exchange Server 2013
6 4 (0.32%) Apache
7 1 (0.079%) WordPress
Applications
1 85 (6.75%) Microsoft Office
2 14 (1.11%) Microsoft Excel
3 5 (0.40%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) MS Visio
Business Applications
1 1 (0.079%) NetSuite
1 1 (0.079%) Shopify
Cloud Services
1 711 (56.43%) Microsoft 365
2 340 (26.98%) Azure
3 323 (25.63%) Entra ID
4 63 (5.00%) OneDrive
5 47 (3.73%) Google Workspace
6 41 (3.25%) SaaS
7 38 (3.02%) AWS
8 20 (1.59%) Power Platform
9 17 (1.35%) Power Automate
10 12 (0.95%) Mimecast
11 10 (0.79%) Azure DevOps
11 10 (0.79%) Dynamics 365
12 6 (0.48%) Cloudflare
13 5 (0.40%) Microsoft Copilot
14 4 (0.32%) Cloud Computing
14 4 (0.32%) Nutanix
15 3 (0.24%) PaaS
15 3 (0.24%) PowerApps
16 2 (0.16%) Serverless
17 1 (0.079%) IaaS
Communications & Networking
1 213 (16.90%) DNS
2 207 (16.43%) Firewall
3 180 (14.29%) DHCP
4 147 (11.67%) VPN
5 136 (10.79%) Wi-Fi
6 122 (9.68%) TCP/IP
7 94 (7.46%) VoIP
8 79 (6.27%) Wireless
9 75 (5.95%) LAN
9 75 (5.95%) VLAN
10 65 (5.16%) WAN
11 25 (1.98%) Network Security
12 18 (1.43%) Internet
12 18 (1.43%) SSL
13 16 (1.27%) WLAN
14 14 (1.11%) Remote Desktop
15 12 (0.95%) SAN
16 7 (0.56%) NAS
17 5 (0.40%) PBX
17 5 (0.40%) Structured Cabling
Database & Business Intelligence
1 38 (3.02%) SQL Server
2 12 (0.95%) MySQL
3 8 (0.63%) Azure SQL Database
4 5 (0.40%) Amazon RDS
5 3 (0.24%) Power BI
Development Applications
1 38 (3.02%) JIRA
2 1 (0.079%) Carbide.c++
2 1 (0.079%) SQL Server Management Studio (SSMS)
General
1 430 (34.13%) Social Skills
2 65 (5.16%) Manufacturing
3 61 (4.84%) Analytical Skills
4 55 (4.37%) Legal
5 41 (3.25%) Organisational Skills
6 33 (2.62%) Advertising
6 33 (2.62%) Finance
7 25 (1.98%) Retail
8 24 (1.90%) Documentation Skills
8 24 (1.90%) Telecoms
9 20 (1.59%) Public Sector
10 18 (1.43%) Inclusion and Diversity
11 13 (1.03%) Automotive
12 11 (0.87%) Games
13 9 (0.71%) Aerospace
14 4 (0.32%) Aviation
14 4 (0.32%) Law
15 3 (0.24%) Back Office
15 3 (0.24%) Pharmaceutical
16 2 (0.16%) Financial Institution
Libraries, Frameworks & Software Standards
1 9 (0.71%) HTML
2 7 (0.56%) JSON
3 5 (0.40%) CSS
3 5 (0.40%) Web Services
4 3 (0.24%) .NET
4 3 (0.24%) ASP.NET Web Forms
4 3 (0.24%) WinForms
5 2 (0.16%) EDI
5 2 (0.16%) LDAP
5 2 (0.16%) SAML
Miscellaneous
1 203 (16.11%) Driving Licence
2 96 (7.62%) Onboarding
3 59 (4.68%) Self-Motivation
4 42 (3.33%) CCTV
5 19 (1.51%) Video Conferencing
6 17 (1.35%) FMCG
7 13 (1.03%) Hybrid Cloud
8 9 (0.71%) Replication
9 8 (0.63%) Data Centre
9 8 (0.63%) Management Information System
10 7 (0.56%) Clustering
10 7 (0.56%) Cyber Threat
10 7 (0.56%) PKI
11 6 (0.48%) Fat Client
11 6 (0.48%) Security Posture
11 6 (0.48%) Thin Client
12 5 (0.40%) Analytical Mindset
12 5 (0.40%) Educational Technology
12 5 (0.40%) iPad
12 5 (0.40%) Raspberry Pi
Operating Systems
1 651 (51.67%) Windows
2 325 (25.79%) Windows Server
3 134 (10.63%) Mac OS
4 126 (10.00%) Windows 10
5 98 (7.78%) Linux
6 42 (3.33%) Windows Server 2019
7 32 (2.54%) Apple iOS
8 30 (2.38%) Windows Server 2016
9 23 (1.83%) Android
10 18 (1.43%) Ubuntu
11 14 (1.11%) Windows Server 2012
12 5 (0.40%) Mac OS X
12 5 (0.40%) Rocky
12 5 (0.40%) Windows 7
13 4 (0.32%) Windows 8
14 3 (0.24%) Windows Server 2008
15 2 (0.16%) VMS
Processes & Methodologies
1 326 (25.87%) Problem-Solving
2 318 (25.24%) Customer Service
3 165 (13.10%) Cybersecurity
4 109 (8.65%) Continuous Improvement
5 108 (8.57%) ITIL
6 103 (8.17%) Infrastructure Engineering
7 96 (7.62%) Disaster Recovery
8 62 (4.92%) Project Delivery
9 55 (4.37%) Service Delivery
10 53 (4.21%) Remote Monitoring and Management
11 47 (3.73%) Mentoring
12 46 (3.65%) User Experience
13 45 (3.57%) Service Management
14 42 (3.33%) ITSM
15 36 (2.86%) Business Continuity
15 36 (2.86%) Collaborative Culture
15 36 (2.86%) Collaborative Working
15 36 (2.86%) Identity Management
16 34 (2.70%) Kalman Filter
16 34 (2.70%) Server Management
Programming Languages
1 70 (5.56%) PowerShell
2 44 (3.49%) SQL
3 11 (0.87%) R
4 9 (0.71%) Ruby
5 6 (0.48%) C#
6 4 (0.32%) VBScript
7 3 (0.24%) JavaScript
7 3 (0.24%) PHP
7 3 (0.24%) Python
7 3 (0.24%) VB
7 3 (0.24%) VBA
8 1 (0.079%) T-SQL
Qualifications
1 96 (7.62%) Degree
2 87 (6.90%) Microsoft Certification
3 72 (5.71%) DBS Check
4 37 (2.94%) Security Cleared
5 30 (2.38%) CCNA
5 30 (2.38%) Cisco Certification
6 26 (2.06%) SC Cleared
7 24 (1.90%) Azure Certification
8 21 (1.67%) Network+ Certification
9 13 (1.03%) CompTIA Security+
10 12 (0.95%) A+ Certification
11 10 (0.79%) Computer Science Degree
12 7 (0.56%) Microsoft Certified Professional
13 6 (0.48%) HND
13 6 (0.48%) MCSA
14 5 (0.40%) AWS Certification
14 5 (0.40%) HNC
14 5 (0.40%) ITIL Foundation Certificate
15 4 (0.32%) AWS Certified Cloud Practitioner
16 2 (0.16%) BPSS Clearance
Quality Assurance & Compliance
1 81 (6.43%) Cyber Essentials
2 42 (3.33%) SLA
3 35 (2.78%) ISO/IEC 27001
4 30 (2.38%) GDPR
5 19 (1.51%) Cyber Essentials PLUS
6 8 (0.63%) PCI DSS
7 3 (0.24%) Accessibility
7 3 (0.24%) QA
8 1 (0.079%) Data Quality
System Software
1 501 (39.76%) Active Directory
2 177 (14.05%) Hyper-V
3 135 (10.71%) VMware Infrastructure
4 21 (1.67%) Virtual Machines
5 19 (1.51%) Virtual Desktop
6 12 (0.95%) VMware ESXi
7 9 (0.71%) Docker
8 7 (0.56%) BitLocker
8 7 (0.56%) vSphere
9 5 (0.40%) Terminal Services
10 4 (0.32%) Firmware
11 1 (0.079%) Terminal Server
11 1 (0.079%) Virtual Servers
11 1 (0.079%) XenApp
Systems Management
1 239 (18.97%) Microsoft Intune
2 25 (1.98%) Jamf Pro
3 20 (1.59%) Autotask
4 16 (1.27%) SCCM
5 15 (1.19%) Systems Management Server (SMS)
6 11 (0.87%) WSUS
7 8 (0.63%) Proxmox
8 7 (0.56%) Failover Clustering
9 4 (0.32%) FortiGate
9 4 (0.32%) Iperf
9 4 (0.32%) Single Sign-On
10 2 (0.16%) Active Directory Federation Services
11 1 (0.079%) vCenter Server
Vendors
1 745 (59.13%) Microsoft
2 161 (12.78%) VMware
3 68 (5.40%) Cisco
4 54 (4.29%) Veeam
5 49 (3.89%) Google
6 48 (3.81%) SonicWALL
7 47 (3.73%) Apple
8 35 (2.78%) Meraki
9 33 (2.62%) HP
9 33 (2.62%) Ubiquiti
10 28 (2.22%) Datto
11 17 (1.35%) Dell
12 16 (1.27%) Fortinet
13 15 (1.19%) Aruba
14 13 (1.03%) ServiceNow
15 11 (0.87%) CrowdStrike
15 11 (0.87%) Sophos
16 10 (0.79%) Draytek
17 9 (0.71%) Citrix
17 9 (0.71%) Palo Alto