IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 6 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Aug 2026
Same period 2025 Same period 2024
Rank 159 422 308
Rank change year-on-year +263 -114 +63
Permanent jobs requiring an IT Support Engineer 1,324 291 734
As % of all permanent jobs in the UK 1.27% 0.59% 0.88%
As % of the Job Titles category 1.34% 0.65% 0.92%
Number of salaries quoted 1,219 254 587
10th Percentile £26,750 £25,750 £24,000
25th Percentile £29,500 £27,500 £26,250
Median annual salary (50th Percentile) £34,000 £33,000 £30,000
Median % change year-on-year +3.03% +10.00% -7.69%
75th Percentile £38,750 £42,280 £36,000
90th Percentile £45,000 £48,375 £43,750
UK excluding London median annual salary £32,500 £32,533 £30,000
% change year-on-year -0.10% +8.44% -4.00%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 98,527 44,645 79,471
% of permanent jobs with a recognized job title 94.16% 90.04% 94.94%
Number of salaries quoted 67,450 26,505 53,682
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,000 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,991
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -6.54%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 6 August 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 6 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +246 1,195 £33,500 -1.47% 98
UK excluding London +225 1,157 £32,500 -0.10% 90
South East +119 329 £35,000 -6.67% 33
Work from Home +117 237 £33,500 +3.88% 19
North of England +116 228 £31,000 +3.33% 16
East of England +104 198 £32,500 -0.10% 24
South West +49 160 £35,000 +5.26% 7
London +41 144 £35,000 -10.26% 19
Midlands +52 135 £32,500 +18.18% 11
North West +112 130 £32,500 +4.84% 11
Yorkshire +25 92 £30,000 +13.21% 5
West Midlands +28 70 £32,500 +10.17% 6
East Midlands +23 65 £30,000 +16.50% 5
Scotland +70 60 £28,500 +4.59% 2
Wales - 38 £42,500 - 1
Northern Ireland - 9 £41,000 - 2
North East -47 6 £42,500 +6.25%

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 August 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 740 (55.89%) Microsoft
2 727 (54.91%) Microsoft 365
3 667 (50.38%) Windows
4 516 (38.97%) Active Directory
5 351 (26.51%) Azure
6 339 (25.60%) Problem-Solving
7 324 (24.47%) Customer Service
8 323 (24.40%) Windows Server
9 321 (24.24%) Entra ID
10 259 (19.56%) Microsoft Exchange
11 237 (17.90%) Microsoft Intune
12 217 (16.39%) SharePoint
13 211 (15.94%) Firewall
14 197 (14.88%) DNS
15 179 (13.52%) Hyper-V
16 162 (12.24%) DHCP
17 161 (12.16%) VMware
18 149 (11.25%) Cybersecurity
19 148 (11.18%) Mac OS
20 137 (10.35%) VMware Infrastructure
20 137 (10.35%) VPN
21 136 (10.27%) Windows 10
22 133 (10.05%) Wi-Fi
23 124 (9.37%) ITIL
24 107 (8.08%) Continuous Improvement
25 106 (8.01%) Microsoft Office
26 103 (7.78%) TCP/IP
27 98 (7.40%) Infrastructure Engineering
28 97 (7.33%) Disaster Recovery
29 95 (7.18%) LAN

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 259 (19.56%) Microsoft Exchange
2 217 (16.39%) SharePoint
3 17 (1.28%) IIS
4 13 (0.98%) Confluence
4 13 (0.98%) Exchange Server 2007
4 13 (0.98%) Exchange Server 2010
4 13 (0.98%) Exchange Server 2013
5 3 (0.23%) Apache
6 1 (0.076%) WordPress
Applications
1 106 (8.01%) Microsoft Office
2 18 (1.36%) Microsoft Excel
3 5 (0.38%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) MS Visio
Business Applications
1 3 (0.23%) Dynamics NAV
1 3 (0.23%) NetSuite
Cloud Services
1 727 (54.91%) Microsoft 365
2 351 (26.51%) Azure
3 321 (24.24%) Entra ID
4 58 (4.38%) OneDrive
5 53 (4.00%) Google Workspace
6 49 (3.70%) AWS
7 48 (3.63%) SaaS
8 16 (1.21%) Power Automate
8 16 (1.21%) Power Platform
9 15 (1.13%) Mimecast
10 10 (0.76%) Azure DevOps
11 6 (0.45%) Cloudflare
11 6 (0.45%) Microsoft Copilot
12 5 (0.38%) Dynamics 365
13 4 (0.30%) Cloud Computing
13 4 (0.30%) GCP
13 4 (0.30%) Nutanix
14 3 (0.23%) PaaS
15 2 (0.15%) Intacct
16 1 (0.076%) IaaS
Communications & Networking
1 211 (15.94%) Firewall
2 197 (14.88%) DNS
3 162 (12.24%) DHCP
4 137 (10.35%) VPN
5 133 (10.05%) Wi-Fi
6 103 (7.78%) TCP/IP
7 95 (7.18%) LAN
8 90 (6.80%) VoIP
9 87 (6.57%) WAN
10 66 (4.98%) Wireless
11 58 (4.38%) VLAN
12 23 (1.74%) Network Security
13 18 (1.36%) Internet
14 17 (1.28%) Remote Desktop
15 16 (1.21%) WLAN
16 15 (1.13%) SSL
17 12 (0.91%) SAN
18 7 (0.53%) NAS
19 5 (0.38%) Broadband
19 5 (0.38%) SD-WAN
Database & Business Intelligence
1 35 (2.64%) SQL Server
2 11 (0.83%) MySQL
3 8 (0.60%) Azure SQL Database
4 6 (0.45%) Power BI
5 5 (0.38%) Amazon RDS
Development Applications
1 41 (3.10%) JIRA
2 1 (0.076%) Carbide.c++
2 1 (0.076%) GitLab
2 1 (0.076%) SQL Server Management Studio (SSMS)
General
1 418 (31.57%) Social Skills
2 67 (5.06%) Manufacturing
3 59 (4.46%) Analytical Skills
4 50 (3.78%) Organisational Skills
5 48 (3.63%) Legal
6 34 (2.57%) Finance
7 31 (2.34%) Advertising
7 31 (2.34%) Retail
8 25 (1.89%) Telecoms
9 22 (1.66%) Documentation Skills
9 22 (1.66%) Inclusion and Diversity
9 22 (1.66%) Public Sector
10 15 (1.13%) Law
11 13 (0.98%) Automotive
12 8 (0.60%) Aerospace
13 5 (0.38%) Games
14 4 (0.30%) Financial Institution
15 3 (0.23%) Back Office
15 3 (0.23%) Pharmaceutical
16 2 (0.15%) Military
Libraries, Frameworks & Software Standards
1 9 (0.68%) HTML
2 7 (0.53%) JSON
3 5 (0.38%) CSS
3 5 (0.38%) Web Services
4 2 (0.15%) EDI
5 1 (0.076%) LDAP
5 1 (0.076%) OpenTelemetry
5 1 (0.076%) SAML
Miscellaneous
1 199 (15.03%) Driving Licence
2 93 (7.02%) Onboarding
3 59 (4.46%) Self-Motivation
4 39 (2.95%) CCTV
5 18 (1.36%) Video Conferencing
6 17 (1.28%) FMCG
7 10 (0.76%) Management Information System
8 9 (0.68%) Hybrid Cloud
9 8 (0.60%) Data Centre
9 8 (0.60%) PKI
9 8 (0.60%) Security Posture
10 7 (0.53%) Clustering
10 7 (0.53%) Cyber Threat
11 6 (0.45%) iPhone
12 5 (0.38%) Analytical Mindset
12 5 (0.38%) Educational Technology
12 5 (0.38%) iPad
12 5 (0.38%) Raspberry Pi
12 5 (0.38%) Replication
12 5 (0.38%) Social Media
Operating Systems
1 667 (50.38%) Windows
2 323 (24.40%) Windows Server
3 148 (11.18%) Mac OS
4 136 (10.27%) Windows 10
5 94 (7.10%) Linux
6 44 (3.32%) Windows Server 2019
7 37 (2.79%) Windows Server 2016
8 35 (2.64%) Apple iOS
9 26 (1.96%) Android
10 19 (1.44%) Windows Server 2012
11 13 (0.98%) Ubuntu
12 12 (0.91%) Windows 7
13 9 (0.68%) Mac OS X
14 8 (0.60%) Windows 8
15 6 (0.45%) Windows Server 2008
16 2 (0.15%) VMS
17 1 (0.076%) Rocky
Processes & Methodologies
1 339 (25.60%) Problem-Solving
2 324 (24.47%) Customer Service
3 149 (11.25%) Cybersecurity
4 124 (9.37%) ITIL
5 107 (8.08%) Continuous Improvement
6 98 (7.40%) Infrastructure Engineering
7 97 (7.33%) Disaster Recovery
8 64 (4.83%) Project Delivery
9 61 (4.61%) Service Delivery
10 56 (4.23%) ITSM
10 56 (4.23%) Remote Monitoring and Management
11 54 (4.08%) Mentoring
12 53 (4.00%) Service Management
13 48 (3.63%) Root Cause Analysis
14 43 (3.25%) User Experience
15 39 (2.95%) Business Continuity
16 37 (2.79%) Change Management
16 37 (2.79%) Collaborative Culture
17 35 (2.64%) Identity Management
17 35 (2.64%) Process Improvement
Programming Languages
1 79 (5.97%) PowerShell
2 50 (3.78%) SQL
3 11 (0.83%) R
4 8 (0.60%) Ruby
5 4 (0.30%) VBScript
6 3 (0.23%) C#
6 3 (0.23%) JavaScript
6 3 (0.23%) PHP
6 3 (0.23%) Python
6 3 (0.23%) VBA
7 2 (0.15%) VB
8 1 (0.076%) T-SQL
Qualifications
1 89 (6.72%) Degree
1 89 (6.72%) Microsoft Certification
2 68 (5.14%) DBS Check
3 50 (3.78%) Security Cleared
4 32 (2.42%) SC Cleared
5 30 (2.27%) CCNA
5 30 (2.27%) Cisco Certification
6 22 (1.66%) Azure Certification
7 18 (1.36%) A+ Certification
7 18 (1.36%) Network+ Certification
8 11 (0.83%) CompTIA Security+
9 6 (0.45%) DV Cleared
9 6 (0.45%) HND
10 5 (0.38%) AWS Certification
10 5 (0.38%) HNC
10 5 (0.38%) Microsoft Certified Professional
11 4 (0.30%) AWS Certified Cloud Practitioner
11 4 (0.30%) Computer Science Degree
11 4 (0.30%) MCSA
12 3 (0.23%) MCITP
Quality Assurance & Compliance
1 73 (5.51%) Cyber Essentials
2 49 (3.70%) SLA
3 37 (2.79%) ISO/IEC 27001
4 19 (1.44%) Cyber Essentials PLUS
5 17 (1.28%) GDPR
6 8 (0.60%) PCI DSS
7 3 (0.23%) QA
8 2 (0.15%) Accessibility
9 1 (0.076%) ISO 22301
System Software
1 516 (38.97%) Active Directory
2 179 (13.52%) Hyper-V
3 137 (10.35%) VMware Infrastructure
4 23 (1.74%) Virtual Desktop
5 18 (1.36%) Virtual Machines
6 11 (0.83%) VMware ESXi
7 9 (0.68%) Docker
8 7 (0.53%) BitLocker
8 7 (0.53%) vSphere
9 5 (0.38%) Terminal Services
10 4 (0.30%) VMware Workstation
11 3 (0.23%) Firmware
12 1 (0.076%) Terminal Server
12 1 (0.076%) VMware NSX
12 1 (0.076%) XenApp
Systems Management
1 237 (17.90%) Microsoft Intune
2 26 (1.96%) SCCM
3 25 (1.89%) Jamf Pro
4 24 (1.81%) Autotask
5 18 (1.36%) Systems Management Server (SMS)
6 15 (1.13%) WSUS
7 11 (0.83%) Proxmox
8 7 (0.53%) Failover Clustering
9 6 (0.45%) Active Directory Federation Services
10 4 (0.30%) Iperf
11 3 (0.23%) FortiGate
11 3 (0.23%) Single Sign-On
12 1 (0.076%) Ansible
Vendors
1 740 (55.89%) Microsoft
2 161 (12.16%) VMware
3 66 (4.98%) Cisco
4 58 (4.38%) Google
5 44 (3.32%) Veeam
6 43 (3.25%) Apple
7 41 (3.10%) Meraki
8 37 (2.79%) Ubiquiti
9 34 (2.57%) HP
9 34 (2.57%) SonicWALL
10 21 (1.59%) Datto
11 18 (1.36%) Dell
12 14 (1.06%) Aruba
12 14 (1.06%) Sophos
13 12 (0.91%) ServiceNow
14 11 (0.83%) CrowdStrike
14 11 (0.83%) Fortinet
15 10 (0.76%) Citrix
15 10 (0.76%) ConnectWise
16 7 (0.53%) Facebook