IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 29 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 May 2026
Same period 2025 Same period 2024
Rank 143 353 241
Rank change year-on-year +210 -112 +163
Permanent jobs requiring an IT Support Engineer 1,303 335 1,166
As % of all permanent jobs in the UK 1.40% 0.78% 1.17%
As % of the Job Titles category 1.50% 0.87% 1.23%
Number of salaries quoted 1,160 257 1,078
10th Percentile £26,500 £25,630 £23,000
25th Percentile £29,000 £26,250 £25,625
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% -7.69%
75th Percentile £37,500 £38,750 £35,000
90th Percentile £43,750 £45,000 £42,650
UK excluding London median annual salary £32,500 £30,000 £29,500
% change year-on-year +8.33% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,064 38,294 94,653
% of permanent jobs with a recognized job title 93.44% 89.31% 94.72%
Number of salaries quoted 57,954 21,519 69,253
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £50,967 £50,000
% change year-on-year -1.90% +1.93% -6.54%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 29 May 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 29 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +200 1,204 £32,500 - 116
UK excluding London +188 1,126 £32,500 +8.33% 110
South East +90 290 £32,500 -7.14% 46
North of England +126 280 £32,000 +6.67% 25
Work from Home +123 202 £34,000 +7.94% 24
East of England +92 187 £32,500 +12.07% 17
Midlands +57 165 £31,000 +12.73% 12
London +65 154 £35,000 -4.11% 22
North West +123 153 £32,500 +8.33% 18
South West +39 127 £32,500 - 7
Yorkshire +17 117 £30,000 +13.21% 6
West Midlands +21 90 £32,500 +25.00% 5
East Midlands +18 75 £28,500 +1.79% 7
Scotland +30 44 £28,000 +2.75% 4
Wales - 33 £45,000 - 2
North East -28 10 £30,000 -14.29% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 May 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 614 (47.12%) Microsoft 365
2 596 (45.74%) Microsoft
3 563 (43.21%) Windows
4 436 (33.46%) Active Directory
5 337 (25.86%) Problem-Solving
6 325 (24.94%) Azure
7 292 (22.41%) Windows Server
8 277 (21.26%) Customer Service
9 242 (18.57%) Entra ID
10 214 (16.42%) Firewall
11 172 (13.20%) Microsoft Exchange
11 172 (13.20%) Microsoft Intune
12 163 (12.51%) SharePoint
13 148 (11.36%) DNS
14 147 (11.28%) Windows 10
15 134 (10.28%) Hyper-V
16 133 (10.21%) VMware
17 131 (10.05%) VPN
18 129 (9.90%) DHCP
19 120 (9.21%) ITIL
20 115 (8.83%) LAN
20 115 (8.83%) Microsoft Office
21 114 (8.75%) Cybersecurity
22 112 (8.60%) Wi-Fi
23 109 (8.37%) WAN
24 108 (8.29%) Mac OS
24 108 (8.29%) VMware Infrastructure
25 87 (6.68%) Mentoring
26 83 (6.37%) Degree
27 73 (5.60%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 172 (13.20%) Microsoft Exchange
2 163 (12.51%) SharePoint
3 20 (1.53%) Confluence
4 17 (1.30%) Exchange Server 2007
4 17 (1.30%) Exchange Server 2010
4 17 (1.30%) Exchange Server 2013
5 8 (0.61%) IIS
6 1 (0.077%) WordPress
Applications
1 115 (8.83%) Microsoft Office
2 23 (1.77%) Microsoft Excel
3 5 (0.38%) Microsoft PowerPoint
4 3 (0.23%) Photoshop
5 2 (0.15%) AutoCAD
Business Applications
1 6 (0.46%) NetSuite
2 5 (0.38%) Dynamics NAV
3 1 (0.077%) Dynamics CRM
3 1 (0.077%) Shopify
Cloud Services
1 614 (47.12%) Microsoft 365
2 325 (24.94%) Azure
3 242 (18.57%) Entra ID
4 66 (5.07%) Google Workspace
5 53 (4.07%) OneDrive
6 47 (3.61%) AWS
7 37 (2.84%) SaaS
8 15 (1.15%) Power Platform
9 9 (0.69%) Azure DevOps
9 9 (0.69%) Mimecast
10 8 (0.61%) Azure Sentinel
10 8 (0.61%) Power Automate
11 6 (0.46%) Microsoft Copilot
12 5 (0.38%) Intacct
13 4 (0.31%) GCP
13 4 (0.31%) Nutanix
14 3 (0.23%) Cloud Computing
14 3 (0.23%) Dynamics 365
14 3 (0.23%) PaaS
15 2 (0.15%) Slack
Communications & Networking
1 214 (16.42%) Firewall
2 148 (11.36%) DNS
3 131 (10.05%) VPN
4 129 (9.90%) DHCP
5 115 (8.83%) LAN
6 112 (8.60%) Wi-Fi
7 109 (8.37%) WAN
8 70 (5.37%) VoIP
9 60 (4.60%) TCP/IP
10 46 (3.53%) VLAN
11 32 (2.46%) Wireless
12 16 (1.23%) WLAN
13 13 (1.00%) Network Security
14 11 (0.84%) Remote Desktop
14 11 (0.84%) SD-WAN
15 9 (0.69%) SAN
16 7 (0.54%) NAS
17 5 (0.38%) Broadband
17 5 (0.38%) SSL
17 5 (0.38%) TETRA
Database & Business Intelligence
1 21 (1.61%) SQL Server
2 8 (0.61%) MySQL
2 8 (0.61%) Power BI
3 3 (0.23%) Amazon RDS
Development Applications
1 40 (3.07%) JIRA
2 4 (0.31%) GitLab
3 1 (0.077%) Carbide.c++
General
1 352 (27.01%) Social Skills
2 62 (4.76%) Organisational Skills
3 60 (4.60%) Manufacturing
4 44 (3.38%) Analytical Skills
5 39 (2.99%) Multimedia
6 38 (2.92%) Telecoms
7 36 (2.76%) Finance
8 30 (2.30%) Legal
9 29 (2.23%) Law
9 29 (2.23%) Retail
10 20 (1.53%) Public Sector
11 18 (1.38%) Inclusion and Diversity
12 17 (1.30%) Advertising
13 13 (1.00%) Automotive
14 5 (0.38%) Aerospace
14 5 (0.38%) Documentation Skills
14 5 (0.38%) Games
14 5 (0.38%) Social Housing
15 4 (0.31%) Financial Institution
16 3 (0.23%) Back Office
Libraries, Frameworks & Software Standards
1 8 (0.61%) HTML
2 6 (0.46%) JSON
3 5 (0.38%) CSS
3 5 (0.38%) Web Services
4 4 (0.31%) OpenTelemetry
5 1 (0.077%) Software Packaging
Miscellaneous
1 194 (14.89%) Driving Licence
2 65 (4.99%) Onboarding
3 46 (3.53%) Self-Motivation
4 29 (2.23%) CCTV
5 24 (1.84%) FMCG
6 16 (1.23%) Analytical Mindset
7 14 (1.07%) Management Information System
8 12 (0.92%) Video Conferencing
9 9 (0.69%) iPhone
10 8 (0.61%) Security Posture
11 7 (0.54%) Social Media
12 5 (0.38%) Fat Client
12 5 (0.38%) Raspberry Pi
12 5 (0.38%) Reinsurance
12 5 (0.38%) Robotics
12 5 (0.38%) Thin Client
13 4 (0.31%) Educational Technology
13 4 (0.31%) Hybrid Cloud
13 4 (0.31%) PKI
13 4 (0.31%) Public Cloud
Operating Systems
1 563 (43.21%) Windows
2 292 (22.41%) Windows Server
3 147 (11.28%) Windows 10
4 108 (8.29%) Mac OS
5 73 (5.60%) Linux
6 57 (4.37%) Windows Server 2019
7 53 (4.07%) Windows Server 2016
8 30 (2.30%) Android
9 29 (2.23%) Apple iOS
9 29 (2.23%) Windows Server 2012
10 16 (1.23%) Windows 7
11 11 (0.84%) Windows 8
12 9 (0.69%) Mac OS X
12 9 (0.69%) Ubuntu
12 9 (0.69%) Windows Server 2008
13 1 (0.077%) VMS
Processes & Methodologies
1 337 (25.86%) Problem-Solving
2 277 (21.26%) Customer Service
3 120 (9.21%) ITIL
4 114 (8.75%) Cybersecurity
5 87 (6.68%) Mentoring
6 67 (5.14%) Service Delivery
7 61 (4.68%) Continuous Improvement
8 60 (4.60%) Remote Monitoring and Management
9 59 (4.53%) ITSM
10 58 (4.45%) Disaster Recovery
11 48 (3.68%) Infrastructure Engineering
12 45 (3.45%) Root Cause Analysis
13 41 (3.15%) Time Management
14 38 (2.92%) Service Management
15 36 (2.76%) Project Delivery
16 35 (2.69%) Business Continuity
16 35 (2.69%) Process Improvement
17 31 (2.38%) Asset Management
18 30 (2.30%) Incident Management
19 29 (2.23%) User Experience
Programming Languages
1 73 (5.60%) PowerShell
2 46 (3.53%) SQL
3 5 (0.38%) VB
4 4 (0.31%) PHP
4 4 (0.31%) Python
4 4 (0.31%) R
5 3 (0.23%) C#
5 3 (0.23%) JavaScript
5 3 (0.23%) VBA
6 2 (0.15%) Google Apps Script
6 2 (0.15%) VBScript
Qualifications
1 83 (6.37%) Degree
2 73 (5.60%) Microsoft Certification
3 67 (5.14%) Security Cleared
4 57 (4.37%) DBS Check
5 39 (2.99%) SC Cleared
6 25 (1.92%) A+ Certification
7 21 (1.61%) CCNA
7 21 (1.61%) Cisco Certification
8 20 (1.53%) Network+ Certification
9 16 (1.23%) Azure Certification
10 13 (1.00%) DV Cleared
11 11 (0.84%) CompTIA Security+
12 6 (0.46%) BPSS Clearance
13 5 (0.38%) HNC
13 5 (0.38%) HND
13 5 (0.38%) MCITP
14 4 (0.31%) AWS Certified Cloud Practitioner
14 4 (0.31%) Computer Science Degree
15 1 (0.077%) ACSP
15 1 (0.077%) MCSA
Quality Assurance & Compliance
1 67 (5.14%) SLA
2 53 (4.07%) Cyber Essentials
3 35 (2.69%) ISO/IEC 27001
4 16 (1.23%) Cyber Essentials PLUS
5 10 (0.77%) GDPR
6 6 (0.46%) QA
7 4 (0.31%) NIST
7 4 (0.31%) PCI DSS
8 3 (0.23%) Accessibility
9 1 (0.077%) ISO 22301
System Software
1 436 (33.46%) Active Directory
2 134 (10.28%) Hyper-V
3 108 (8.29%) VMware Infrastructure
4 28 (2.15%) Virtual Desktop
5 10 (0.77%) VMware ESXi
6 9 (0.69%) Docker
6 9 (0.69%) VMware Workstation
6 9 (0.69%) vSphere
7 6 (0.46%) Terminal Services
8 5 (0.38%) BitLocker
8 5 (0.38%) Virtual Machines
9 4 (0.31%) VMware NSX
10 1 (0.077%) Terminal Server
10 1 (0.077%) XenApp
Systems Management
1 172 (13.20%) Microsoft Intune
2 24 (1.84%) Autotask
2 24 (1.84%) SCCM
3 19 (1.46%) Active Directory Federation Services
4 17 (1.30%) Jamf Pro
5 12 (0.92%) WSUS
6 11 (0.84%) Proxmox
6 11 (0.84%) Systems Management Server (SMS)
7 4 (0.31%) Ansible
7 4 (0.31%) Single Sign-On
8 3 (0.23%) FortiGate
9 2 (0.15%) Failover Clustering
Vendors
1 596 (45.74%) Microsoft
2 133 (10.21%) VMware
3 70 (5.37%) Google
4 44 (3.38%) Apple
4 44 (3.38%) Fortinet
5 39 (2.99%) Cisco
5 39 (2.99%) Fujitsu
5 39 (2.99%) Virgin Media
6 37 (2.84%) Meraki
7 28 (2.15%) Veeam
8 25 (1.92%) HP
9 23 (1.77%) Ubiquiti
10 16 (1.23%) Datto
11 14 (1.07%) Sophos
12 13 (1.00%) Dell
12 13 (1.00%) SonicWALL
13 11 (0.84%) ConnectWise
14 9 (0.69%) Aruba
14 9 (0.69%) Sage
14 9 (0.69%) ServiceNow