IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,000 per year, according to job vacancies posted during the 6 months leading to 26 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Oct 2025
Same period 2024 Same period 2023
Rank 337 337 345
Rank change year-on-year 0 +8 +236
Permanent jobs requiring an IT Support Engineer 374 510 496
As % of all permanent jobs in the UK 0.76% 0.75% 0.90%
As % of the Job Titles category 0.84% 0.78% 0.94%
Number of salaries quoted 340 306 448
10th Percentile £25,500 £24,000 £25,000
25th Percentile £26,500 £27,500 £27,500
Median annual salary (50th Percentile) £32,000 £32,000 £32,500
Median % change year-on-year - -1.54% +3.17%
75th Percentile £39,000 £36,438 £38,000
90th Percentile £45,000 £41,750 £41,500
UK excluding London median annual salary £31,500 £30,000 £31,500
% change year-on-year +5.00% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 44,529 65,119 52,818
% of permanent jobs with a recognized job title 90.18% 95.27% 95.58%
Number of salaries quoted 26,452 37,047 40,937
10th Percentile £28,000 £31,250 £31,874
25th Percentile £35,000 £42,000 £43,000
Median annual salary (50th Percentile) £52,500 £56,988 £60,000
Median % change year-on-year -7.88% -5.02% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £93,750 £95,000 £97,500
UK excluding London median annual salary £45,000 £50,000 £52,500
% change year-on-year -10.00% -4.76% -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 26 October 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 26 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -12 341 £32,500 +1.56% 162
UK excluding London -13 316 £31,500 +5.00% 162
South East +32 94 £34,250 +12.30% 51
Midlands -18 88 £29,000 -3.33% 25
Work from Home +44 83 £33,000 +1.54% 45
East Midlands +27 73 £29,000 -3.33% 20
North of England -31 50 £31,000 -3.13% 40
London +62 48 £38,000 +2.70% 30
South West +39 37 £32,500 +8.33% 15
North West -8 26 £30,000 +1.69% 18
East of England 0 24 £32,000 +14.29% 19
Yorkshire -4 23 £32,500 +8.33% 18
Scotland +5 19 £30,000 +9.09% 11
West Midlands -46 15 £35,000 +16.67% 5
Wales +15 3 £28,000 -6.67% 5
Northern Ireland +3 1 £31,500 +5.00%
North East -4 1 £35,000 - 8

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 October 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 263 (70.32%) Windows
2 258 (68.98%) Microsoft
3 249 (66.58%) Microsoft 365
4 215 (57.49%) Active Directory
5 167 (44.65%) Azure
6 141 (37.70%) Problem-Solving
7 138 (36.90%) Windows Server
8 112 (29.95%) DNS
9 102 (27.27%) Firewall
10 100 (26.74%) DHCP
10 100 (26.74%) Microsoft Intune
11 96 (25.67%) Customer Service
12 77 (20.59%) Entra ID
13 74 (19.79%) VMware
14 67 (17.91%) Cybersecurity
14 67 (17.91%) Microsoft Exchange
15 65 (17.38%) TCP/IP
16 62 (16.58%) SharePoint
17 61 (16.31%) Hyper-V
18 59 (15.78%) Degree
19 57 (15.24%) ITIL
19 57 (15.24%) VMware Infrastructure
20 55 (14.71%) Windows 10
21 54 (14.44%) VLAN
22 52 (13.90%) PowerShell
23 44 (11.76%) VPN
24 41 (10.96%) Mac OS
25 40 (10.70%) Microsoft Certification
25 40 (10.70%) Microsoft Office
26 39 (10.43%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (17.91%) Microsoft Exchange
2 62 (16.58%) SharePoint
3 19 (5.08%) IIS
4 2 (0.53%) Confluence
4 2 (0.53%) Exchange Server 2007
4 2 (0.53%) Exchange Server 2010
4 2 (0.53%) Exchange Server 2013
Applications
1 40 (10.70%) Microsoft Office
2 8 (2.14%) Microsoft Excel
3 4 (1.07%) Microsoft PowerPoint
4 3 (0.80%) CINEMA 4D
5 1 (0.27%) Acrobat
5 1 (0.27%) Adobe Creative Suite
Business Applications
1 4 (1.07%) Dynamics CRM
2 2 (0.53%) Dynamics NAV
3 1 (0.27%) Dynamics AX
3 1 (0.27%) Remedy ITSM
Cloud Services
1 249 (66.58%) Microsoft 365
2 167 (44.65%) Azure
3 77 (20.59%) Entra ID
4 32 (8.56%) AWS
5 22 (5.88%) SaaS
6 20 (5.35%) OneDrive
7 13 (3.48%) GCP
8 12 (3.21%) Azure DevOps
9 11 (2.94%) Google Workspace
9 11 (2.94%) Power Platform
10 8 (2.14%) Cloud Computing
11 7 (1.87%) PaaS
12 6 (1.60%) IaaS
12 6 (1.60%) Power Automate
13 5 (1.34%) Azure AI
13 5 (1.34%) iPaaS
13 5 (1.34%) Microsoft Copilot
13 5 (1.34%) Rubrik
13 5 (1.34%) Serverless
14 4 (1.07%) Dynamics 365
Communications & Networking
1 112 (29.95%) DNS
2 102 (27.27%) Firewall
3 100 (26.74%) DHCP
4 65 (17.38%) TCP/IP
5 54 (14.44%) VLAN
6 44 (11.76%) VPN
7 37 (9.89%) Wi-Fi
8 27 (7.22%) SAN
9 24 (6.42%) Wireless
10 20 (5.35%) WAN
11 17 (4.55%) LAN
12 16 (4.28%) VoIP
13 10 (2.67%) IP Telephony
14 8 (2.14%) NAS
14 8 (2.14%) SD-WAN
15 6 (1.60%) Cisco IOS
15 6 (1.60%) IPsec
16 5 (1.34%) Remote Desktop
16 5 (1.34%) SNMP
16 5 (1.34%) Softphone
Database & Business Intelligence
1 30 (8.02%) SQL Server
2 11 (2.94%) SQL Server Reporting Services
3 10 (2.67%) Amazon RDS
4 9 (2.41%) Power BI
5 3 (0.80%) PostgreSQL
5 3 (0.80%) Relational Database
6 2 (0.53%) Oracle Database
7 1 (0.27%) MySQL
Development Applications
1 4 (1.07%) JIRA
General
1 165 (44.12%) Social Skills
2 22 (5.88%) Analytical Skills
2 22 (5.88%) Manufacturing
3 21 (5.61%) Finance
4 18 (4.81%) Inclusion and Diversity
4 18 (4.81%) Law
5 17 (4.55%) Organisational Skills
6 13 (3.48%) Telecoms
7 9 (2.41%) Public Sector
8 8 (2.14%) Billing
9 7 (1.87%) Electronics
10 6 (1.60%) Legal
10 6 (1.60%) Marketing
11 5 (1.34%) Documentation Skills
11 5 (1.34%) Retail
12 3 (0.80%) Back Office
12 3 (0.80%) Financial Institution
12 3 (0.80%) Publishing
13 2 (0.53%) Automotive
13 2 (0.53%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (3.48%) .NET
2 11 (2.94%) .NET Framework
2 11 (2.94%) Entity Framework
2 11 (2.94%) WinForms
3 6 (1.60%) ASP.NET
4 5 (1.34%) 802.1X
5 3 (0.80%) EDI
6 1 (0.27%) ModSecurity
Miscellaneous
1 81 (21.66%) Driving Licence
2 30 (8.02%) Onboarding
3 17 (4.55%) Self-Motivation
4 15 (4.01%) CCTV
5 12 (3.21%) Clustering
6 7 (1.87%) BYOD
7 6 (1.60%) Analytical Mindset
7 6 (1.60%) Enterprise Software
7 6 (1.60%) FMCG
7 6 (1.60%) iPhone
8 5 (1.34%) Blackberry
8 5 (1.34%) Cyber Security Posture
8 5 (1.34%) Data Centre
9 4 (1.07%) Renewable Energy
9 4 (1.07%) Video Conferencing
10 3 (0.80%) Enterprise Storage
10 3 (0.80%) Life Science
10 3 (0.80%) Mobile App
10 3 (0.80%) NHS
10 3 (0.80%) Smartphone
Operating Systems
1 263 (70.32%) Windows
2 138 (36.90%) Windows Server
3 55 (14.71%) Windows 10
4 41 (10.96%) Mac OS
5 39 (10.43%) Linux
6 20 (5.35%) Apple iOS
7 13 (3.48%) Android
8 11 (2.94%) Windows Server 2019
9 10 (2.67%) Windows Server 2016
10 7 (1.87%) Windows Server 2012
11 6 (1.60%) VMS
12 5 (1.34%) Mac OS X
13 4 (1.07%) Unix
13 4 (1.07%) Windows 7
14 3 (0.80%) Debian
15 2 (0.53%) Windows 8
16 1 (0.27%) Ubuntu
16 1 (0.27%) Windows Server 2008
Processes & Methodologies
1 141 (37.70%) Problem-Solving
2 96 (25.67%) Customer Service
3 67 (17.91%) Cybersecurity
4 57 (15.24%) ITIL
5 36 (9.63%) Infrastructure Engineering
6 33 (8.82%) Disaster Recovery
7 28 (7.49%) Continuous Improvement
7 28 (7.49%) Mentoring
8 23 (6.15%) Incident Management
8 23 (6.15%) Migration
8 23 (6.15%) Project Delivery
9 21 (5.61%) Computer Science
10 20 (5.35%) ITSM
10 20 (5.35%) Process Improvement
11 19 (5.08%) Service Delivery
12 17 (4.55%) Data Protection
12 17 (4.55%) IT Strategy
13 16 (4.28%) Business Intelligence
13 16 (4.28%) Collaborative Culture
13 16 (4.28%) Virtual Environments
Programming Languages
1 52 (13.90%) PowerShell
2 25 (6.68%) SQL
3 13 (3.48%) C#
4 12 (3.21%) T-SQL
5 6 (1.60%) PL/SQL
5 6 (1.60%) VBScript
6 5 (1.34%) Python
7 1 (0.27%) VBA
Qualifications
1 59 (15.78%) Degree
2 40 (10.70%) Microsoft Certification
3 20 (5.35%) Computer Science Degree
4 18 (4.81%) DBS Check
5 17 (4.55%) MCP
6 15 (4.01%) CCNA
6 15 (4.01%) Cisco Certification
7 12 (3.21%) A+ Certification
8 11 (2.94%) Security Cleared
9 9 (2.41%) HND
10 8 (2.14%) MCSA
11 7 (1.87%) CCNP
11 7 (1.87%) MCSE
11 7 (1.87%) SC Cleared
12 6 (1.60%) ACMT
12 6 (1.60%) VMware Certified Professional (VCP)
13 4 (1.07%) NVQ Level 3
14 3 (0.80%) Azure Certification
14 3 (0.80%) ITIL Certification
15 2 (0.53%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 30 (8.02%) Cyber Essentials
2 29 (7.75%) ISO/IEC 27001
3 21 (5.61%) GDPR
4 9 (2.41%) SLA
5 5 (1.34%) Accessibility
5 5 (1.34%) Cyber Essentials PLUS
System Software
1 215 (57.49%) Active Directory
2 61 (16.31%) Hyper-V
3 57 (15.24%) VMware Infrastructure
4 11 (2.94%) Firmware
5 6 (1.60%) Docker
5 6 (1.60%) VMware ESXi
6 4 (1.07%) Virtual Desktop
6 4 (1.07%) vSphere
7 3 (0.80%) XenApp
8 2 (0.53%) BitLocker
8 2 (0.53%) VMware Workstation
9 1 (0.27%) Virtual Machines
9 1 (0.27%) Virtual Servers
9 1 (0.27%) VMware Server
9 1 (0.27%) XenDesktop
Systems Management
1 100 (26.74%) Microsoft Intune
2 16 (4.28%) Autotask
3 15 (4.01%) SCCM
4 11 (2.94%) Kubernetes
5 6 (1.60%) vCenter Server
6 5 (1.34%) Failover Clustering
7 3 (0.80%) FortiGate
8 2 (0.53%) Jamf Pro
9 1 (0.27%) Active Directory Federation Services
9 1 (0.27%) Ansible
9 1 (0.27%) Microsoft Clustering
9 1 (0.27%) NetBackup
9 1 (0.27%) Plesk
9 1 (0.27%) Proxmox
9 1 (0.27%) Puppet
9 1 (0.27%) Terraform
9 1 (0.27%) WhatsUp Gold
Vendors
1 258 (68.98%) Microsoft
2 74 (19.79%) VMware
3 35 (9.36%) Veeam
4 31 (8.29%) Cisco
5 27 (7.22%) Apple
6 24 (6.42%) Google
7 19 (5.08%) Sophos
8 18 (4.81%) HP
9 15 (4.01%) Datto
10 12 (3.21%) Aruba
10 12 (3.21%) Zoho
11 11 (2.94%) Sage
11 11 (2.94%) Xamarin
12 8 (2.14%) Oracle
12 8 (2.14%) ServiceNow
13 7 (1.87%) Adobe
13 7 (1.87%) SAP
13 7 (1.87%) WatchGuard
14 6 (1.60%) Dell
14 6 (1.60%) Draytek