IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,000 per year, according to job vacancies posted during the 6 months leading to 24 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Feb 2026
Same period 2025 Same period 2024
Rank 154 295 239
Rank change year-on-year +141 -56 +170
Permanent jobs requiring an IT Support Engineer 996 477 952
As % of all permanent jobs in the UK 1.44% 1.01% 1.26%
As % of the Job Titles category 1.57% 1.10% 1.33%
Number of salaries quoted 869 253 892
10th Percentile £25,750 £23,100 £22,750
25th Percentile £28,000 £26,250 £25,750
Median annual salary (50th Percentile) £32,000 £30,000 £30,000
Median % change year-on-year +6.67% - -6.25%
75th Percentile £38,750 £35,000 £36,500
90th Percentile £43,750 £40,000 £42,500
UK excluding London median annual salary £31,000 £30,000 £30,000
% change year-on-year +3.33% - -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 63,267 43,239 71,576
% of permanent jobs with a recognized job title 91.39% 91.36% 94.78%
Number of salaries quoted 39,857 22,950 55,756
10th Percentile £29,250 £32,750 £28,500
25th Percentile £37,500 £45,000 £39,420
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 24 February 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 24 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +145 920 £32,000 +6.67% 140
UK excluding London +118 870 £31,000 +3.33% 135
South East +109 244 £32,500 +8.33% 52
North of England +98 203 £30,000 -2.44% 27
Midlands +3 194 £31,000 +3.33% 7
Work from Home +127 190 £34,000 +6.25% 25
East Midlands +12 117 £30,000 +1.69% 1
London +69 113 £37,500 +7.14% 33
North West +80 109 £30,000 -3.23% 15
East of England +52 100 £30,000 +33.33% 24
Yorkshire +25 87 £33,500 +11.67% 10
West Midlands -28 77 £32,500 +1.56% 6
South West +22 66 £30,000 -7.69% 15
Scotland +14 43 £30,000 +9.09% 7
Wales - 20 £40,000 - 3
North East -7 7 £28,500 -20.83% 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 24 February 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 510 (51.20%) Windows
2 500 (50.20%) Microsoft 365
3 483 (48.49%) Microsoft
4 395 (39.66%) Active Directory
5 323 (32.43%) Problem-Solving
6 300 (30.12%) Azure
7 267 (26.81%) Windows Server
8 213 (21.39%) Customer Service
9 190 (19.08%) Firewall
10 163 (16.37%) DNS
11 161 (16.16%) Entra ID
12 150 (15.06%) DHCP
13 147 (14.76%) Microsoft Intune
13 147 (14.76%) Windows 10
14 126 (12.65%) ITIL
15 121 (12.15%) SharePoint
16 118 (11.85%) Microsoft Exchange
17 114 (11.45%) Microsoft Office
17 114 (11.45%) VPN
18 108 (10.84%) Cybersecurity
19 101 (10.14%) VMware
20 98 (9.84%) Hyper-V
21 90 (9.04%) TCP/IP
22 86 (8.63%) Google
22 86 (8.63%) Mentoring
23 81 (8.13%) LAN
24 78 (7.83%) Mac OS
25 77 (7.73%) WAN
26 71 (7.13%) Google Workspace
27 69 (6.93%) VMware Infrastructure

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 121 (12.15%) SharePoint
2 118 (11.85%) Microsoft Exchange
3 15 (1.51%) IIS
4 14 (1.41%) Confluence
5 10 (1.00%) Exchange Server 2007
5 10 (1.00%) Exchange Server 2010
5 10 (1.00%) Exchange Server 2013
Applications
1 114 (11.45%) Microsoft Office
2 21 (2.11%) Microsoft Excel
3 5 (0.50%) Microsoft PowerPoint
4 3 (0.30%) CINEMA 4D
5 2 (0.20%) Acrobat
5 2 (0.20%) AutoCAD
6 1 (0.10%) Adobe Creative Suite
Business Applications
1 7 (0.70%) Dynamics NAV
2 5 (0.50%) Dynamics CRM
2 5 (0.50%) NetSuite
3 1 (0.10%) Dynamics AX
3 1 (0.10%) Shopify
Cloud Services
1 500 (50.20%) Microsoft 365
2 300 (30.12%) Azure
3 161 (16.16%) Entra ID
4 71 (7.13%) Google Workspace
5 61 (6.12%) AWS
6 50 (5.02%) OneDrive
7 36 (3.61%) SaaS
8 20 (2.01%) Power Platform
9 17 (1.71%) GCP
10 15 (1.51%) Power Automate
11 13 (1.31%) Azure DevOps
12 8 (0.80%) Azure Sentinel
13 6 (0.60%) Microsoft Copilot
14 5 (0.50%) Azure AI
14 5 (0.50%) Intacct
14 5 (0.50%) iPaaS
15 4 (0.40%) Datadog
15 4 (0.40%) Mimecast
15 4 (0.40%) PowerApps
16 3 (0.30%) IaaS
Communications & Networking
1 190 (19.08%) Firewall
2 163 (16.37%) DNS
3 150 (15.06%) DHCP
4 114 (11.45%) VPN
5 90 (9.04%) TCP/IP
6 81 (8.13%) LAN
7 77 (7.73%) WAN
8 62 (6.22%) Wi-Fi
9 61 (6.12%) VLAN
10 48 (4.82%) VoIP
11 25 (2.51%) Wireless
12 15 (1.51%) SD-WAN
13 12 (1.20%) Remote Desktop
14 10 (1.00%) SAN
15 8 (0.80%) IP Telephony
16 7 (0.70%) TETRA
17 6 (0.60%) WLAN
18 5 (0.50%) Network Security
19 4 (0.40%) Asterisk PBX
19 4 (0.40%) VPLS
Database & Business Intelligence
1 22 (2.21%) SQL Server
2 20 (2.01%) Power BI
3 12 (1.20%) SQL Server Reporting Services
4 6 (0.60%) Amazon RDS
5 4 (0.40%) Relational Database
6 3 (0.30%) PostgreSQL
7 2 (0.20%) Oracle Database
8 1 (0.10%) MySQL
Development Applications
1 29 (2.91%) JIRA
2 4 (0.40%) GitLab
General
1 316 (31.73%) Social Skills
2 80 (8.03%) Organisational Skills
3 49 (4.92%) Finance
4 47 (4.72%) Law
5 42 (4.22%) Analytical Skills
5 42 (4.22%) Manufacturing
6 39 (3.92%) Multimedia
7 33 (3.31%) Telecoms
8 25 (2.51%) Retail
9 21 (2.11%) Public Sector
10 20 (2.01%) Inclusion and Diversity
11 19 (1.91%) Legal
12 11 (1.10%) Electronics
13 9 (0.90%) Documentation Skills
13 9 (0.90%) Games
14 7 (0.70%) Advertising
15 6 (0.60%) Fire and Rescue
15 6 (0.60%) Marketing
15 6 (0.60%) Police
16 5 (0.50%) Social Housing
Libraries, Frameworks & Software Standards
1 14 (1.41%) .NET
2 12 (1.20%) .NET Framework
2 12 (1.20%) Entity Framework
2 12 (1.20%) WinForms
3 7 (0.70%) ASP.NET
4 4 (0.40%) OpenTelemetry
5 1 (0.10%) Software Packaging
Miscellaneous
1 197 (19.78%) Driving Licence
2 51 (5.12%) Onboarding
3 39 (3.92%) Self-Motivation
4 29 (2.91%) CCTV
5 13 (1.31%) Analytical Mindset
6 10 (1.00%) FMCG
6 10 (1.00%) iPhone
7 9 (0.90%) Fat Client
7 9 (0.90%) Thin Client
8 7 (0.70%) Management Information System
9 5 (0.50%) Clustering
9 5 (0.50%) Enterprise Software
9 5 (0.50%) Mobile App
9 5 (0.50%) Reinsurance
9 5 (0.50%) Robotics
9 5 (0.50%) Security Posture
9 5 (0.50%) Smartphone
10 4 (0.40%) Cyber Security Posture
10 4 (0.40%) Renewable Energy
10 4 (0.40%) Solar Panel
Operating Systems
1 510 (51.20%) Windows
2 267 (26.81%) Windows Server
3 147 (14.76%) Windows 10
4 78 (7.83%) Mac OS
5 48 (4.82%) Windows Server 2019
6 45 (4.52%) Linux
6 45 (4.52%) Windows Server 2016
7 28 (2.81%) Windows Server 2012
8 27 (2.71%) Apple iOS
9 25 (2.51%) Android
10 15 (1.51%) Windows 7
11 12 (1.20%) Mac OS X
12 10 (1.00%) Windows 8
13 6 (0.60%) Windows Server 2008
14 3 (0.30%) Debian
15 2 (0.20%) VMS
16 1 (0.10%) Red Hat Enterprise Linux
16 1 (0.10%) Solaris
16 1 (0.10%) Ubuntu
16 1 (0.10%) Unix
Processes & Methodologies
1 323 (32.43%) Problem-Solving
2 213 (21.39%) Customer Service
3 126 (12.65%) ITIL
4 108 (10.84%) Cybersecurity
5 86 (8.63%) Mentoring
6 62 (6.22%) ITSM
7 57 (5.72%) Service Delivery
8 44 (4.42%) Continuous Improvement
9 43 (4.32%) Asset Management
10 42 (4.22%) Remote Monitoring and Management
11 37 (3.71%) Incident Management
11 37 (3.71%) Infrastructure Engineering
12 36 (3.61%) Process Improvement
13 29 (2.91%) Disaster Recovery
13 29 (2.91%) Root Cause Analysis
14 27 (2.71%) Project Delivery
15 26 (2.61%) Business Intelligence
15 26 (2.61%) Computer Science
16 25 (2.51%) Service Management
16 25 (2.51%) Time Management
Programming Languages
1 57 (5.72%) PowerShell
2 45 (4.52%) SQL
3 14 (1.41%) C#
4 13 (1.31%) T-SQL
5 9 (0.90%) Python
6 7 (0.70%) PL/SQL
6 7 (0.70%) VBScript
7 5 (0.50%) VB
8 2 (0.20%) Google Apps Script
9 1 (0.10%) Bash
9 1 (0.10%) PHP
9 1 (0.10%) R
9 1 (0.10%) VBA
Qualifications
1 64 (6.43%) Degree
2 61 (6.12%) Microsoft Certification
3 43 (4.32%) DBS Check
3 43 (4.32%) Security Cleared
4 29 (2.91%) A+ Certification
5 24 (2.41%) SC Cleared
6 20 (2.01%) CCNA
6 20 (2.01%) Cisco Certification
6 20 (2.01%) Computer Science Degree
6 20 (2.01%) Microsoft Certified Professional
7 12 (1.20%) DV Cleared
7 12 (1.20%) Network+ Certification
8 11 (1.10%) MCSA
9 9 (0.90%) MCSE
10 7 (0.70%) CCNP
10 7 (0.70%) CompTIA Security+
11 6 (0.60%) Azure Certification
11 6 (0.60%) BPSS Clearance
11 6 (0.60%) MCITP
12 5 (0.50%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 62 (6.22%) SLA
2 42 (4.22%) Cyber Essentials
3 28 (2.81%) ISO/IEC 27001
4 11 (1.10%) GDPR
5 7 (0.70%) Accessibility
6 5 (0.50%) NIST
7 4 (0.40%) Cyber Essentials PLUS
8 3 (0.30%) QA
9 1 (0.10%) ISO 22301
System Software
1 395 (39.66%) Active Directory
2 98 (9.84%) Hyper-V
3 69 (6.93%) VMware Infrastructure
4 19 (1.91%) Virtual Desktop
5 12 (1.20%) VMware Workstation
6 8 (0.80%) vSphere
7 6 (0.60%) Firmware
8 4 (0.40%) Virtual Machines
8 4 (0.40%) VMware ESXi
8 4 (0.40%) VMware NSX
9 2 (0.20%) XenApp
9 2 (0.20%) XenDesktop
10 1 (0.10%) Docker
10 1 (0.10%) Terminal Services
10 1 (0.10%) VMware Server
Systems Management
1 147 (14.76%) Microsoft Intune
2 19 (1.91%) Active Directory Federation Services
3 17 (1.71%) SCCM
4 14 (1.41%) Autotask
5 10 (1.00%) Jamf Pro
6 8 (0.80%) WSUS
7 6 (0.60%) Proxmox
8 5 (0.50%) Ansible
8 5 (0.50%) Failover Clustering
8 5 (0.50%) Systems Management Server (SMS)
9 3 (0.30%) Kubernetes
9 3 (0.30%) Single Sign-On
10 2 (0.20%) FortiGate
10 2 (0.20%) SmoothWall
11 1 (0.10%) Podman
Vendors
1 483 (48.49%) Microsoft
2 101 (10.14%) VMware
3 86 (8.63%) Google
4 40 (4.02%) Apple
4 40 (4.02%) Fortinet
5 39 (3.92%) Fujitsu
5 39 (3.92%) Virgin Media
6 27 (2.71%) Veeam
7 18 (1.81%) Cisco
8 17 (1.71%) Sage
9 15 (1.51%) Dell
9 15 (1.51%) Meraki
10 13 (1.31%) HP
11 12 (1.20%) Adobe
11 12 (1.20%) ServiceNow
11 12 (1.20%) Xamarin
12 10 (1.00%) Citrix
12 10 (1.00%) ESET
12 10 (1.00%) WatchGuard
12 10 (1.00%) Zoho