IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,000 per year, according to job vacancies posted during the 6 months leading to 22 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Mar 2026
Same period 2025 Same period 2024
Rank 150 267 246
Rank change year-on-year +117 -21 +156
Permanent jobs requiring an IT Support Engineer 1,118 484 1,087
As % of all permanent jobs in the UK 1.46% 1.14% 1.25%
As % of the Job Titles category 1.59% 1.26% 1.32%
Number of salaries quoted 985 267 1,003
10th Percentile £25,750 £24,461 £23,000
25th Percentile £28,000 £26,000 £25,688
Median annual salary (50th Percentile) £32,000 £30,000 £30,000
Median % change year-on-year +6.67% - -7.69%
75th Percentile £38,250 £35,250 £36,000
90th Percentile £42,500 £42,500 £43,000
UK excluding London median annual salary £31,000 £30,000 £29,500
% change year-on-year +3.33% +1.69% -1.67%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 70,373 38,297 82,127
% of permanent jobs with a recognized job title 92.02% 90.31% 94.61%
Number of salaries quoted 44,805 23,130 62,407
10th Percentile £30,000 £31,250 £28,500
25th Percentile £39,000 £43,290 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,250
UK excluding London median annual salary £50,000 £53,688 £50,000
% change year-on-year -6.87% +7.38% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 22 March 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 22 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +123 1,033 £32,000 +6.67% 107
UK excluding London +90 970 £31,000 +3.33% 113
South East +97 280 £32,500 - 38
North of England +84 226 £30,000 - 16
Work from Home +104 205 £34,000 +7.09% 18
Midlands -19 193 £31,250 +10.62% 13
London +51 131 £36,750 +5.00% 7
East of England +48 123 £30,000 +33.33% 18
North West +67 117 £30,000 - 13
East Midlands -2 111 £30,000 +4.35% 5
Yorkshire +30 101 £32,500 +8.33% 3
West Midlands -33 82 £32,500 +19.27% 8
South West +30 80 £30,000 -7.69% 20
Scotland +9 45 £30,000 +9.09% 5
Wales - 23 £40,000 - 5
North East -26 8 £29,250 -18.75% 1

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 22 March 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 553 (49.46%) Windows
2 547 (48.93%) Microsoft 365
3 537 (48.03%) Microsoft
4 425 (38.01%) Active Directory
5 342 (30.59%) Problem-Solving
6 318 (28.44%) Azure
7 281 (25.13%) Windows Server
8 237 (21.20%) Customer Service
9 198 (17.71%) Firewall
10 176 (15.74%) Entra ID
11 164 (14.67%) DNS
12 160 (14.31%) Windows 10
13 158 (14.13%) Microsoft Intune
14 151 (13.51%) DHCP
15 136 (12.16%) ITIL
16 130 (11.63%) Microsoft Exchange
17 125 (11.18%) SharePoint
18 122 (10.91%) Microsoft Office
19 120 (10.73%) VPN
20 109 (9.75%) Hyper-V
21 107 (9.57%) VMware
22 102 (9.12%) Cybersecurity
23 96 (8.59%) LAN
24 91 (8.14%) WAN
25 89 (7.96%) Google
26 88 (7.87%) TCP/IP
27 86 (7.69%) Mac OS
27 86 (7.69%) Mentoring
28 78 (6.98%) Wi-Fi
29 75 (6.71%) Google Workspace

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 130 (11.63%) Microsoft Exchange
2 125 (11.18%) SharePoint
3 15 (1.34%) Confluence
4 13 (1.16%) Exchange Server 2007
4 13 (1.16%) Exchange Server 2010
4 13 (1.16%) Exchange Server 2013
4 13 (1.16%) IIS
Applications
1 122 (10.91%) Microsoft Office
2 23 (2.06%) Microsoft Excel
3 6 (0.54%) Microsoft PowerPoint
4 2 (0.18%) AutoCAD
5 1 (0.089%) Acrobat
Business Applications
1 7 (0.63%) Dynamics NAV
2 6 (0.54%) NetSuite
3 5 (0.45%) Dynamics CRM
4 1 (0.089%) Shopify
Cloud Services
1 547 (48.93%) Microsoft 365
2 318 (28.44%) Azure
3 176 (15.74%) Entra ID
4 75 (6.71%) Google Workspace
5 63 (5.64%) AWS
6 48 (4.29%) OneDrive
7 36 (3.22%) SaaS
8 18 (1.61%) Power Platform
9 16 (1.43%) GCP
10 14 (1.25%) Power Automate
11 13 (1.16%) Azure DevOps
12 8 (0.72%) Azure Sentinel
13 6 (0.54%) Microsoft Copilot
13 6 (0.54%) Mimecast
14 5 (0.45%) Intacct
15 4 (0.36%) IaaS
15 4 (0.36%) PowerApps
16 3 (0.27%) Azure Monitor
16 3 (0.27%) Datadog
16 3 (0.27%) PaaS
Communications & Networking
1 198 (17.71%) Firewall
2 164 (14.67%) DNS
3 151 (13.51%) DHCP
4 120 (10.73%) VPN
5 96 (8.59%) LAN
6 91 (8.14%) WAN
7 88 (7.87%) TCP/IP
8 78 (6.98%) Wi-Fi
9 56 (5.01%) VoIP
10 55 (4.92%) VLAN
11 26 (2.33%) Wireless
12 15 (1.34%) SD-WAN
13 13 (1.16%) Remote Desktop
14 10 (0.89%) IP Telephony
15 8 (0.72%) Network Security
16 7 (0.63%) TETRA
16 7 (0.63%) WLAN
17 4 (0.36%) Asterisk PBX
17 4 (0.36%) Broadband
17 4 (0.36%) VPLS
Database & Business Intelligence
1 22 (1.97%) SQL Server
2 18 (1.61%) Power BI
3 10 (0.89%) SQL Server Reporting Services
4 7 (0.63%) Amazon RDS
5 4 (0.36%) Relational Database
6 3 (0.27%) PostgreSQL
7 2 (0.18%) Oracle Database
8 1 (0.089%) MySQL
Development Applications
1 33 (2.95%) JIRA
2 4 (0.36%) GitLab
General
1 323 (28.89%) Social Skills
2 83 (7.42%) Organisational Skills
3 51 (4.56%) Finance
4 48 (4.29%) Manufacturing
5 45 (4.03%) Law
6 42 (3.76%) Analytical Skills
7 39 (3.49%) Multimedia
8 33 (2.95%) Retail
8 33 (2.95%) Telecoms
9 23 (2.06%) Legal
10 21 (1.88%) Public Sector
11 15 (1.34%) Inclusion and Diversity
12 11 (0.98%) Electronics
13 10 (0.89%) Advertising
14 9 (0.81%) Games
15 6 (0.54%) Documentation Skills
15 6 (0.54%) Fire and Rescue
15 6 (0.54%) Marketing
15 6 (0.54%) Police
16 5 (0.45%) Social Housing
Libraries, Frameworks & Software Standards
1 10 (0.89%) .NET
1 10 (0.89%) .NET Framework
1 10 (0.89%) Entity Framework
1 10 (0.89%) WinForms
2 6 (0.54%) ASP.NET
3 4 (0.36%) OpenTelemetry
4 1 (0.089%) Software Packaging
4 1 (0.089%) Web Services
Miscellaneous
1 200 (17.89%) Driving Licence
2 56 (5.01%) Onboarding
3 43 (3.85%) Self-Motivation
4 27 (2.42%) CCTV
5 14 (1.25%) FMCG
6 12 (1.07%) Analytical Mindset
7 11 (0.98%) iPhone
8 9 (0.81%) Fat Client
8 9 (0.81%) Thin Client
9 8 (0.72%) Management Information System
9 8 (0.72%) Security Posture
10 5 (0.45%) Mobile App
10 5 (0.45%) NHS
10 5 (0.45%) Reinsurance
10 5 (0.45%) Robotics
10 5 (0.45%) Smartphone
11 4 (0.36%) Life Science
11 4 (0.36%) PKI
11 4 (0.36%) Renewable Energy
11 4 (0.36%) Social Media
Operating Systems
1 553 (49.46%) Windows
2 281 (25.13%) Windows Server
3 160 (14.31%) Windows 10
4 86 (7.69%) Mac OS
5 53 (4.74%) Windows Server 2019
6 52 (4.65%) Windows Server 2016
7 50 (4.47%) Linux
8 33 (2.95%) Windows Server 2012
9 27 (2.42%) Apple iOS
10 24 (2.15%) Android
11 17 (1.52%) Windows 7
12 15 (1.34%) Mac OS X
13 11 (0.98%) Windows 8
14 8 (0.72%) Windows Server 2008
15 3 (0.27%) Debian
16 2 (0.18%) Ubuntu
17 1 (0.089%) Red Hat Enterprise Linux
17 1 (0.089%) Solaris
17 1 (0.089%) Unix
Processes & Methodologies
1 342 (30.59%) Problem-Solving
2 237 (21.20%) Customer Service
3 136 (12.16%) ITIL
4 102 (9.12%) Cybersecurity
5 86 (7.69%) Mentoring
6 69 (6.17%) ITSM
7 56 (5.01%) Service Delivery
8 48 (4.29%) Continuous Improvement
8 48 (4.29%) Remote Monitoring and Management
9 44 (3.94%) Asset Management
10 43 (3.85%) Process Improvement
11 41 (3.67%) Infrastructure Engineering
12 37 (3.31%) Root Cause Analysis
13 35 (3.13%) Incident Management
14 31 (2.77%) Disaster Recovery
15 29 (2.59%) Computer Science
15 29 (2.59%) Service Management
16 28 (2.50%) Project Delivery
17 26 (2.33%) ERP
17 26 (2.33%) Time Management
Programming Languages
1 60 (5.37%) PowerShell
2 45 (4.03%) SQL
3 10 (0.89%) C#
3 10 (0.89%) T-SQL
4 7 (0.63%) Python
5 6 (0.54%) PL/SQL
5 6 (0.54%) VBScript
6 5 (0.45%) VB
7 2 (0.18%) Google Apps Script
7 2 (0.18%) R
8 1 (0.089%) Bash
8 1 (0.089%) PHP
Qualifications
1 69 (6.17%) Degree
2 65 (5.81%) Microsoft Certification
3 48 (4.29%) Security Cleared
4 42 (3.76%) DBS Check
5 31 (2.77%) A+ Certification
6 26 (2.33%) SC Cleared
7 24 (2.15%) CCNA
7 24 (2.15%) Cisco Certification
8 18 (1.61%) Computer Science Degree
8 18 (1.61%) Microsoft Certified Professional
9 14 (1.25%) Network+ Certification
10 13 (1.16%) DV Cleared
11 11 (0.98%) MCSA
12 9 (0.81%) MCSE
13 8 (0.72%) Azure Certification
13 8 (0.72%) CompTIA Security+
14 7 (0.63%) CCNP
15 6 (0.54%) BPSS Clearance
15 6 (0.54%) MCITP
16 5 (0.45%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 74 (6.62%) SLA
2 48 (4.29%) Cyber Essentials
3 30 (2.68%) ISO/IEC 27001
4 11 (0.98%) Cyber Essentials PLUS
5 6 (0.54%) GDPR
6 5 (0.45%) Accessibility
6 5 (0.45%) NIST
7 4 (0.36%) QA
8 1 (0.089%) ISO 22301
System Software
1 425 (38.01%) Active Directory
2 109 (9.75%) Hyper-V
3 75 (6.71%) VMware Infrastructure
4 21 (1.88%) Virtual Desktop
5 13 (1.16%) VMware Workstation
6 8 (0.72%) vSphere
7 5 (0.45%) Firmware
7 5 (0.45%) Virtual Machines
8 4 (0.36%) VMware ESXi
8 4 (0.36%) VMware NSX
9 3 (0.27%) Docker
10 2 (0.18%) XenApp
11 1 (0.089%) Terminal Services
11 1 (0.089%) XenDesktop
Systems Management
1 158 (14.13%) Microsoft Intune
2 22 (1.97%) Active Directory Federation Services
3 20 (1.79%) SCCM
4 16 (1.43%) Autotask
5 11 (0.98%) Jamf Pro
6 10 (0.89%) WSUS
7 7 (0.63%) Proxmox
8 6 (0.54%) Systems Management Server (SMS)
9 5 (0.45%) Ansible
10 3 (0.27%) FortiGate
10 3 (0.27%) Single Sign-On
11 2 (0.18%) Failover Clustering
11 2 (0.18%) Kubernetes
11 2 (0.18%) SmoothWall
12 1 (0.089%) Podman
Vendors
1 537 (48.03%) Microsoft
2 107 (9.57%) VMware
3 89 (7.96%) Google
4 44 (3.94%) Apple
5 41 (3.67%) Fortinet
6 39 (3.49%) Fujitsu
6 39 (3.49%) Virgin Media
7 26 (2.33%) Veeam
8 18 (1.61%) Cisco
8 18 (1.61%) Meraki
9 16 (1.43%) Dell
10 15 (1.34%) Sage
11 14 (1.25%) HP
12 12 (1.07%) Citrix
12 12 (1.07%) ServiceNow
13 11 (0.98%) ConnectWise
13 11 (0.98%) ESET
14 10 (0.89%) Datto
14 10 (0.89%) Ubiquiti
14 10 (0.89%) Xamarin