Period
to 22 October 2020

The median annual salary for an IT Support Engineer was £30,000 in advertised job vacancies during the 6 months to 22 October 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
UK
6 months to
22 Oct 2020
Same period 2019 Same period 2018
Rank 448 420 479
Rank change year-on-year -28 +59 +37
Permanent jobs requiring an IT Support Engineer 251 935 1,006
As % of all permanent jobs advertised in the UK 0.51% 0.68% 0.61%
As % of the Job Titles category 0.54% 0.71% 0.64%
Number of salaries quoted 228 834 893
Median annual salary £30,000 £28,500 £28,000
Median salary % change year-on-year +5.26% +1.79% +1.82%
10th Percentile £21,250 £21,250 £20,750
90th Percentile £44,650 £40,000 £40,800
UK excluding London median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 46,513 130,847 158,074
% of permanent IT jobs with a recognized job title 94.98% 95.65% 95.92%
Number of salaries quoted 38,462 104,430 127,373
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +4.17%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £88,750 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 22 October 2020.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 22 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 229 £30,000 +3.45% 52
UK excluding London +24 188 £27,500 - 51
South East +80 78 £30,000 +3.45% 11
London +50 56 £35,000 +16.67% 5
North of England +101 39 £27,500 - 11
Midlands +47 22 £24,500 -10.91% 11
South West +24 21 £26,500 -11.67% 10
Yorkshire +97 20 £27,000 -1.82% 5
West Midlands +49 17 £27,000 -1.82% 6
North West +80 15 £30,000 +11.11% 3
East of England +137 13 £27,000 +8.00% 4
Scotland +81 10 £30,000 - 2
Work from Home +22 7 £48,750 +62.50% 9
East Midlands +66 5 £23,500 -14.55% 5
Wales +33 5 £22,000 -12.87% 2
North East +21 4 £36,250 +20.83% 3

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2020, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 180 (71.71%) Windows
2 133 (52.99%) Active Directory
3 110 (43.82%) Office 365
4 109 (43.43%) Microsoft
5 80 (31.87%) Windows Server
6 76 (30.28%) Azure
7 74 (29.48%) VMware
8 60 (23.90%) Windows 10
9 44 (17.53%) VMware Infrastructure
10 41 (16.33%) ITIL
11 38 (15.14%) TCP/IP
11 38 (15.14%) AWS
12 36 (14.34%) DNS
12 36 (14.34%) Linux
13 35 (13.94%) Cisco
14 34 (13.55%) MS Exchange
14 34 (13.55%) Microsoft Office
14 34 (13.55%) PowerShell
14 34 (13.55%) Windows 7
15 33 (13.15%) Firewall
16 32 (12.75%) Problem-Solving
17 31 (12.35%) SQL
18 30 (11.95%) Hyper-V
19 29 (11.55%) SharePoint
20 28 (11.16%) DHCP
20 28 (11.16%) Windows Server 2012
21 24 (9.56%) Citrix
22 23 (9.16%) LAN
22 23 (9.16%) Finance
23 21 (8.37%) Windows Server 2016

IT Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (13.55%) MS Exchange
2 29 (11.55%) SharePoint
3 12 (4.78%) Exchange Server 2013
4 10 (3.98%) Exchange Server 2010
5 7 (2.79%) IIS
6 4 (1.59%) Apache
6 4 (1.59%) Blackberry Enterprise Server
6 4 (1.59%) Exchange Server 2007
7 3 (1.20%) Exchange Server 2003
7 3 (1.20%) Skype for Business
8 2 (0.80%) Tomcat
8 2 (0.80%) WordPress
9 1 (0.40%) Confluence
Applications
1 34 (13.55%) Microsoft Office
2 8 (3.19%) Microsoft Excel
3 4 (1.59%) Microsoft PowerPoint
4 1 (0.40%) Photoshop
Business Applications
1 4 (1.59%) NetSuite
2 1 (0.40%) Endur
2 1 (0.40%) Shopify
Cloud Services
1 110 (43.82%) Office 365
2 76 (30.28%) Azure
3 38 (15.14%) AWS
4 10 (3.98%) Azure Active Directory
5 8 (3.19%) G Suite
6 7 (2.79%) GCP
7 6 (2.39%) OneDrive
7 6 (2.39%) SaaS
8 5 (1.99%) IaaS
8 5 (1.99%) PaaS
9 3 (1.20%) Cloud Computing
9 3 (1.20%) Google Docs
9 3 (1.20%) Google Drive
9 3 (1.20%) Google Sheets
10 2 (0.80%) Dynamics 365
11 1 (0.40%) Dropbox
11 1 (0.40%) Power Automate
11 1 (0.40%) Power Platform
11 1 (0.40%) Slack
Communications & Networking
1 38 (15.14%) TCP/IP
2 36 (14.34%) DNS
3 33 (13.15%) Firewall
4 28 (11.16%) DHCP
5 23 (9.16%) LAN
6 20 (7.97%) WAN
7 19 (7.57%) VPN
8 12 (4.78%) VoIP
8 12 (4.78%) Wi-Fi
9 11 (4.38%) Internet
10 9 (3.59%) VLAN
11 5 (1.99%) NetScaler
12 4 (1.59%) Intrusion Detection
12 4 (1.59%) Network Security
12 4 (1.59%) SSH
12 4 (1.59%) Wireless
13 3 (1.20%) Ethernet
13 3 (1.20%) Remote Desktop
13 3 (1.20%) SAN
13 3 (1.20%) Skype
Database & Business Intelligence
1 13 (5.18%) SQL Server
2 2 (0.80%) Amazon RDS
2 2 (0.80%) Informix
2 2 (0.80%) MySQL
2 2 (0.80%) Relational Database
3 1 (0.40%) Azure SQL Database
3 1 (0.40%) Tableau
Development Applications
1 4 (1.59%) JIRA
2 1 (0.40%) Ant
2 1 (0.40%) Bitbucket
2 1 (0.40%) Eclipse
General
1 23 (9.16%) Finance
2 10 (3.98%) Law
3 9 (3.59%) Telecoms
4 6 (2.39%) Manufacturing
5 5 (1.99%) German Language
6 4 (1.59%) Advertising
6 4 (1.59%) Public Sector
7 3 (1.20%) Marketing
8 2 (0.80%) Electronics
8 2 (0.80%) French Language
8 2 (0.80%) Legal
8 2 (0.80%) Norwegian Language
8 2 (0.80%) Spanish Language
9 1 (0.40%) Automotive
9 1 (0.40%) Front Office
9 1 (0.40%) Housing Association
9 1 (0.40%) Italian Language
9 1 (0.40%) Publishing
Libraries, Frameworks & Software Standards
1 10 (3.98%) Web Services
2 4 (1.59%) Elastic Stack
3 3 (1.20%) HTML
4 2 (0.80%) .NET
4 2 (0.80%) CSS
4 2 (0.80%) WebRTC
4 2 (0.80%) XML
5 1 (0.40%) ASP.NET
5 1 (0.40%) REST
Miscellaneous
1 16 (6.37%) Self-Motivation
2 15 (5.98%) Driving Licence
3 10 (3.98%) Data Centre
4 7 (2.79%) Management Information System
5 5 (1.99%) Analytical Skills
6 4 (1.59%) Blackberry
7 3 (1.20%) Enterprise Storage
7 3 (1.20%) PKI
7 3 (1.20%) User Experience
8 2 (0.80%) Blog
8 2 (0.80%) Client/Server
8 2 (0.80%) Hedge funds
8 2 (0.80%) Replication
8 2 (0.80%) Video Conferencing
9 1 (0.40%) Bitcoin
9 1 (0.40%) Distributed Denial-of-Service
9 1 (0.40%) iPad
9 1 (0.40%) iPhone
9 1 (0.40%) Private Cloud
9 1 (0.40%) Public Cloud
Operating Systems
1 180 (71.71%) Windows
2 80 (31.87%) Windows Server
3 60 (23.90%) Windows 10
4 36 (14.34%) Linux
5 34 (13.55%) Windows 7
6 28 (11.16%) Windows Server 2012
7 21 (8.37%) Windows Server 2016
8 11 (4.38%) Windows Server 2008
9 8 (3.19%) Android
9 8 (3.19%) Windows Server 2019
10 7 (2.79%) Unix
10 7 (2.79%) Windows 8
11 5 (1.99%) Mac OS
11 5 (1.99%) Red Hat Enterprise Linux
12 4 (1.59%) Apple iOS
13 2 (0.80%) HPUX
13 2 (0.80%) Oracle Linux
14 1 (0.40%) Mac OS X
14 1 (0.40%) Windows Server 2003
14 1 (0.40%) Windows XP
Processes & Methodologies
1 41 (16.33%) ITIL
2 32 (12.75%) Problem-Solving
3 13 (5.18%) Service Delivery
4 12 (4.78%) Infrastructure Engineering
5 11 (4.38%) Mobile Device Management
6 10 (3.98%) Computer Science
6 10 (3.98%) DevOps
6 10 (3.98%) ERP
7 9 (3.59%) Disaster Recovery
8 8 (3.19%) Asset Management
8 8 (3.19%) Fintech
8 8 (3.19%) Mentoring
8 8 (3.19%) Software Deployment
9 7 (2.79%) Agile Software Development
9 7 (2.79%) Change Management
9 7 (2.79%) ITIL V3
9 7 (2.79%) Task Automation
9 7 (2.79%) Virtual Environments
10 6 (2.39%) Business Continuity
10 6 (2.39%) Migration
Programming Languages
1 34 (13.55%) PowerShell
2 31 (12.35%) SQL
3 5 (1.99%) Bash Shell
3 5 (1.99%) Python
4 3 (1.20%) C
5 2 (0.80%) JavaScript
5 2 (0.80%) T-SQL
5 2 (0.80%) VB
Qualifications
1 20 (7.97%) Microsoft Certification
2 16 (6.37%) Degree
3 14 (5.58%) MCSA
4 10 (3.98%) MCP
5 9 (3.59%) Security Cleared
6 7 (2.79%) Cisco Certification
6 7 (2.79%) MCSE
6 7 (2.79%) SC Cleared
7 6 (2.39%) CCNA
7 6 (2.39%) Computer Science Degree
7 6 (2.39%) MCITP
8 5 (1.99%) DBS Check
8 5 (1.99%) ITIL Certification
9 4 (1.59%) A+ Certification
9 4 (1.59%) MCDST
9 4 (1.59%) VMware Certified Professional (VCP)
10 3 (1.20%) Citrix Certification
10 3 (1.20%) DV Cleared
11 2 (0.80%) MCTS
11 2 (0.80%) NCDA
Quality Assurance & Compliance
1 18 (7.17%) SLA
2 6 (2.39%) ISO/IEC 27001
3 5 (1.99%) QA
4 3 (1.20%) GDPR
5 1 (0.40%) PCI DSS
System Software
1 133 (52.99%) Active Directory
2 44 (17.53%) VMware Infrastructure
3 30 (11.95%) Hyper-V
4 12 (4.78%) vSphere
5 10 (3.98%) VMware ESXi
6 8 (3.19%) XenApp
7 6 (2.39%) XenDesktop
8 4 (1.59%) Citrix Hypervisor
8 4 (1.59%) Virtual Machines
9 3 (1.20%) Microsoft Virtual Server
9 3 (1.20%) Virtual Servers
10 2 (0.80%) Docker
10 2 (0.80%) Firmware
10 2 (0.80%) NFS
11 1 (0.40%) Terminal Server
Systems Management
1 10 (3.98%) SCCM
2 6 (2.39%) Microsoft Intune
3 4 (1.59%) Cisco CUCM
3 4 (1.59%) WSUS
3 4 (1.59%) XenMobile
4 3 (1.20%) AirWatch
4 3 (1.20%) FortiGate
4 3 (1.20%) ServiceCenter
5 2 (0.80%) Backup Exec
5 2 (0.80%) Nagios
5 2 (0.80%) Norton AntiVirus
6 1 (0.40%) Jamf Pro
6 1 (0.40%) Kubernetes
6 1 (0.40%) Nessus
6 1 (0.40%) SCSM
6 1 (0.40%) SCVMM
6 1 (0.40%) Terraform
6 1 (0.40%) vCenter Server
Vendors
1 109 (43.43%) Microsoft
2 74 (29.48%) VMware
3 35 (13.94%) Cisco
4 24 (9.56%) Citrix
5 16 (6.37%) HP
6 15 (5.98%) Apple
7 12 (4.78%) Google
8 7 (2.79%) Oracle
9 6 (2.39%) Dell
9 6 (2.39%) SAP
9 6 (2.39%) Veeam
10 5 (1.99%) Bloomberg
10 5 (1.99%) IBM
10 5 (1.99%) Red Hat
10 5 (1.99%) Sophos
11 4 (1.59%) NetApp
11 4 (1.59%) Reuters
11 4 (1.59%) Symantec
12 3 (1.20%) Aruba
12 3 (1.20%) Remedy