IT Support Engineer Jobs

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,375 per year, according to job vacancies posted during the 6 months leading to 8 December 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
8 Dec 2024
Same period 2023 Same period 2022
Rank 353 334 520
Rank change year-on-year -19 +186 -6
Permanent jobs requiring an IT Support Engineer 527 485 696
As % of all permanent jobs advertised in the UK 0.76% 0.92% 0.57%
As % of the Job Titles category 0.81% 0.96% 0.59%
Number of salaries quoted 258 441 639
10th Percentile £24,000 £25,000 £23,750
25th Percentile £26,250 £27,500 £26,250
Median annual salary (50th Percentile) £31,375 £32,500 £31,099
Median % change year-on-year -3.46% +4.50% +7.24%
75th Percentile £36,500 £38,750 £37,500
90th Percentile £42,725 £43,750 £43,750
UK excluding London median annual salary £30,000 £31,750 £30,000
% change year-on-year -5.51% +5.83% +9.09%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 64,932 50,573 117,209
% of permanent jobs with a recognized job title 93.61% 95.45% 95.42%
Number of salaries quoted 32,232 36,954 73,757
10th Percentile £32,500 £31,250 £32,798
25th Percentile £43,650 £42,500 £45,000
Median annual salary (50th Percentile) £57,560 £60,000 £60,000
Median % change year-on-year -4.07% - +4.35%
75th Percentile £77,500 £80,000 £81,250
90th Percentile £95,000 £97,500 £98,750
UK excluding London median annual salary £52,500 £52,500 £52,500
% change year-on-year - - +5.00%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 8 December 2024.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 8 December 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -35 497 £32,000 -1.54% 154
UK excluding London -2 465 £30,000 -5.51% 138
Midlands +78 228 £30,000 - 16
West Midlands +51 166 £32,000 +6.67% 7
Work from Home -39 92 £33,000 -1.49% 41
North of England -31 72 £32,500 +4.84% 42
South East -72 70 £31,500 - 34
East Midlands +18 62 £29,500 -7.81% 9
London -86 55 £37,500 +7.14% 26
East of England -51 41 £27,500 -15.38% 22
Yorkshire +19 36 £30,000 - 16
South West -50 31 £31,125 -4.23% 23
North West -50 27 £32,000 - 20
Scotland -1 21 £27,500 -5.17% 3
North East -27 9 £35,750 +10.00% 8
Northern Ireland +22 3 £30,000 -20.00%
Wales +22 1 £32,500 -10.34% 5

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 December 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 415 (78.75%) Windows
2 409 (77.61%) Microsoft
3 305 (57.87%) Problem-Solving
4 248 (47.06%) Microsoft Certification
5 245 (46.49%) ITIL
5 245 (46.49%) Driving Licence
6 239 (45.35%) Degree
7 225 (42.69%) Linux
7 225 (42.69%) Cisco
8 217 (41.18%) MCP
9 211 (40.04%) CCNA
9 211 (40.04%) Cisco Certification
9 211 (40.04%) Internet
10 208 (39.47%) Computer Science
10 208 (39.47%) Mentoring
11 206 (39.09%) Asset Management
12 205 (38.90%) Network Security
13 203 (38.52%) Network Management
13 203 (38.52%) IT Asset Management
13 203 (38.52%) Computer Science Degree
14 202 (38.33%) Microsoft 365
14 202 (38.33%) MCSE
15 201 (38.14%) WLAN
15 201 (38.14%) CCNP
15 201 (38.14%) LPIC
16 177 (33.59%) Active Directory
17 144 (27.32%) Social Skills
18 114 (21.63%) Azure
19 88 (16.70%) Customer Service
20 87 (16.51%) Windows Server

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (12.14%) SharePoint
2 63 (11.95%) Microsoft Exchange
3 3 (0.57%) Apache
4 1 (0.19%) CMS
4 1 (0.19%) Exchange Server 2013
4 1 (0.19%) nginx
4 1 (0.19%) Tomcat
4 1 (0.19%) WordPress
Applications
1 44 (8.35%) Microsoft Office
2 12 (2.28%) Microsoft Excel
3 2 (0.38%) Adobe Creative Suite
3 2 (0.38%) Microsoft PowerPoint
3 2 (0.38%) MS Visio
Business Applications
1 6 (1.14%) Sage 200
1 6 (1.14%) Sage 50
2 5 (0.95%) Remedy ITSM
Cloud Services
1 202 (38.33%) Microsoft 365
2 114 (21.63%) Azure
3 41 (7.78%) Entra ID
4 24 (4.55%) AWS
5 19 (3.61%) OneDrive
6 15 (2.85%) GCP
7 11 (2.09%) Google Workspace
8 8 (1.52%) WhatsApp
9 6 (1.14%) Mimecast
9 6 (1.14%) Power Platform
10 3 (0.57%) iTunes
11 2 (0.38%) Intacct
11 2 (0.38%) Microsoft Copilot
11 2 (0.38%) Nutanix
11 2 (0.38%) Salesforce Sales Cloud
12 1 (0.19%) Datadog
12 1 (0.19%) Dropbox
12 1 (0.19%) GitHub
12 1 (0.19%) Slack
12 1 (0.19%) Virtual Private Cloud
Communications & Networking
1 211 (40.04%) Internet
2 205 (38.90%) Network Security
3 201 (38.14%) WLAN
4 67 (12.71%) DNS
5 58 (11.01%) Firewall
6 48 (9.11%) DHCP
7 45 (8.54%) TCP/IP
8 30 (5.69%) VPN
9 24 (4.55%) SAN
10 23 (4.36%) LAN
11 22 (4.17%) WAN
12 21 (3.98%) VLAN
13 18 (3.42%) Wireless
14 16 (3.04%) Wi-Fi
15 12 (2.28%) VoIP
16 10 (1.90%) Broadband
17 9 (1.71%) NAS
17 9 (1.71%) Structured Cabling
18 8 (1.52%) FTP
19 7 (1.33%) IPv4
Database & Business Intelligence
1 19 (3.61%) SQL Server
2 6 (1.14%) Amazon RDS
2 6 (1.14%) Power BI
3 3 (0.57%) MySQL
4 2 (0.38%) Electronic Patient Records
5 1 (0.19%) MariaDB
Development Applications
1 4 (0.76%) JIRA
2 1 (0.19%) Git
General
1 144 (27.32%) Social Skills
2 35 (6.64%) Finance
3 15 (2.85%) Analytical Skills
4 14 (2.66%) Retail
5 12 (2.28%) Telecoms
6 11 (2.09%) Law
6 11 (2.09%) Organisational Skills
7 9 (1.71%) Legal
8 8 (1.52%) Advertising
8 8 (1.52%) Games
9 7 (1.33%) Manufacturing
10 6 (1.14%) Public Sector
11 5 (0.95%) Banking
12 4 (0.76%) Inclusion and Diversity
13 2 (0.38%) Marketing
14 1 (0.19%) Arabic Language
14 1 (0.19%) Automotive
14 1 (0.19%) Documentation Skills
14 1 (0.19%) Military
Libraries, Frameworks & Software Standards
1 3 (0.57%) LAMP
2 2 (0.38%) Software Packaging
3 1 (0.19%) HTML
3 1 (0.19%) Web Services
Miscellaneous
1 245 (46.49%) Driving Licence
2 79 (14.99%) Onboarding
3 8 (1.52%) Data Centre
3 8 (1.52%) Self-Motivation
4 7 (1.33%) Enterprise Storage
5 5 (0.95%) BYOD
5 5 (0.95%) EPoS
6 4 (0.76%) Blackberry
6 4 (0.76%) Clustering
6 4 (0.76%) Management Information System
6 4 (0.76%) NHS
6 4 (0.76%) Public Cloud
6 4 (0.76%) Smartphone
7 2 (0.38%) Enterprise Software
7 2 (0.38%) HP Storage
7 2 (0.38%) Hybrid Cloud
7 2 (0.38%) iPhone
7 2 (0.38%) Photography
7 2 (0.38%) Tandem
8 1 (0.19%) Mobile App
Operating Systems
1 415 (78.75%) Windows
2 225 (42.69%) Linux
3 87 (16.51%) Windows Server
4 66 (12.52%) Windows 10
5 24 (4.55%) Mac OS
6 20 (3.80%) Android
7 13 (2.47%) Apple iOS
8 7 (1.33%) Windows Server 2016
9 6 (1.14%) Windows 7
9 6 (1.14%) Windows Server 2012
10 4 (0.76%) Windows Server 2019
11 2 (0.38%) Ubuntu
12 1 (0.19%) Debian
12 1 (0.19%) Mac OS X
12 1 (0.19%) Red Hat Enterprise Linux
12 1 (0.19%) VMS
12 1 (0.19%) Windows 8
Processes & Methodologies
1 305 (57.87%) Problem-Solving
2 245 (46.49%) ITIL
3 208 (39.47%) Computer Science
3 208 (39.47%) Mentoring
4 206 (39.09%) Asset Management
5 203 (38.52%) IT Asset Management
5 203 (38.52%) Network Management
6 88 (16.70%) Customer Service
7 27 (5.12%) Cybersecurity
8 24 (4.55%) Service Delivery
9 21 (3.98%) ITSM
10 20 (3.80%) Continuous Improvement
10 20 (3.80%) Incident Management
11 14 (2.66%) Antivirus Management
11 14 (2.66%) Patch Management
12 13 (2.47%) Infrastructure Engineering
13 12 (2.28%) Change Control
14 10 (1.90%) Kalman Filter
14 10 (1.90%) Mobile Device Management
14 10 (1.90%) Preventative Maintenance
Programming Languages
1 23 (4.36%) PowerShell
2 21 (3.98%) SQL
3 8 (1.52%) Python
4 4 (0.76%) PHP
5 2 (0.38%) Bash
5 2 (0.38%) C#
5 2 (0.38%) JavaScript
5 2 (0.38%) VBScript
Qualifications
1 248 (47.06%) Microsoft Certification
2 239 (45.35%) Degree
3 217 (41.18%) MCP
4 211 (40.04%) CCNA
4 211 (40.04%) Cisco Certification
5 203 (38.52%) Computer Science Degree
6 202 (38.33%) MCSE
7 201 (38.14%) CCNP
7 201 (38.14%) LPIC
8 22 (4.17%) A+ Certification
9 16 (3.04%) DBS Check
10 15 (2.85%) Network+ Certification
11 11 (2.09%) Azure Certification
12 6 (1.14%) Security Cleared
13 4 (0.76%) HND
14 3 (0.57%) SC Cleared
15 2 (0.38%) ITIL Certification
16 1 (0.19%) CompTIA Security+
16 1 (0.19%) DV Cleared
16 1 (0.19%) MCITP
Quality Assurance & Compliance
1 14 (2.66%) SLA
2 10 (1.90%) GDPR
3 3 (0.57%) ISO/IEC 27001
4 2 (0.38%) Cyber Essentials
5 1 (0.19%) Accessibility
5 1 (0.19%) PCI DSS
System Software
1 177 (33.59%) Active Directory
2 47 (8.92%) Hyper-V
3 46 (8.73%) VMware Infrastructure
4 7 (1.33%) VMware ESXi
5 5 (0.95%) Virtual Desktop
6 4 (0.76%) Virtual Servers
7 2 (0.38%) VMware Server
8 1 (0.19%) BitLocker
8 1 (0.19%) Docker
8 1 (0.19%) Virtual Machines
8 1 (0.19%) vSphere
Systems Management
1 39 (7.40%) Microsoft Intune
2 15 (2.85%) SCCM
3 8 (1.52%) WSUS
4 7 (1.33%) Jamf Pro
5 3 (0.57%) Single Sign-On
6 2 (0.38%) Ansible
6 2 (0.38%) DameWare
7 1 (0.19%) Kubernetes
7 1 (0.19%) Symantec Endpoint Protection
Vendors
1 409 (77.61%) Microsoft
2 225 (42.69%) Cisco
3 63 (11.95%) VMware
4 28 (5.31%) Google
5 18 (3.42%) Apple
6 15 (2.85%) Veeam
7 11 (2.09%) Citrix
8 9 (1.71%) Meraki
8 9 (1.71%) Sage
9 7 (1.33%) HP
10 5 (0.95%) Remedy
10 5 (0.95%) ServiceNow
11 4 (0.76%) Adobe
11 4 (0.76%) Dell
11 4 (0.76%) McAfee
11 4 (0.76%) Salesforce
12 3 (0.57%) Aruba
12 3 (0.57%) SonicWALL
12 3 (0.57%) Sparx
13 2 (0.38%) ESET