IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 1 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Oct 2026
Same period 2025 Same period 2024
Rank 183 419 361
Rank change year-on-year +236 -58 -21
Permanent jobs requiring an IT Support Engineer 1,245 273 504
As % of all permanent jobs in the UK 1.06% 0.55% 0.67%
As % of the Job Titles category 1.14% 0.61% 0.71%
Number of salaries quoted 1,140 239 376
10th Percentile £27,000 £25,675 £24,000
25th Percentile £29,750 £28,250 £26,750
Median annual salary (50th Percentile) £34,000 £33,000 £32,000
Median % change year-on-year +3.03% +3.13% -1.54%
75th Percentile £39,500 £40,500 £36,500
90th Percentile £47,500 £47,500 £42,500
UK excluding London median annual salary £33,500 £32,500 £30,000
% change year-on-year +3.08% +8.33% -3.23%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,576 44,426 71,253
% of permanent jobs with a recognized job title 92.91% 89.79% 95.29%
Number of salaries quoted 74,908 25,599 41,366
10th Percentile £30,000 £28,250 £30,750
25th Percentile £40,875 £36,250 £40,000
Median annual salary (50th Percentile) £59,000 £55,000 £55,000
Median % change year-on-year +7.27% - -8.33%
75th Percentile £77,500 £74,258 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 1 October 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 1 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +232 1,126 £34,000 -1.45% 195
UK excluding London +195 1,105 £33,500 +3.08% 137
South East +122 296 £35,000 -6.67% 30
Work from Home +114 238 £32,500 -5.80% 53
East of England +95 193 £33,500 -2.90% 13
North of England +61 193 £32,000 - 23
South West +31 162 £35,000 +7.69% 18
Midlands +40 154 £32,500 +12.07% 31
London +26 127 £35,000 -10.26% 88
North West +64 115 £32,940 +2.94% 16
West Midlands +18 79 £32,500 -10.96% 20
East Midlands -1 75 £30,000 +13.21% 10
Yorkshire +9 72 £30,000 -7.69% 5
Scotland +60 64 £28,500 -0.87% 17
Wales - 32 £40,000 - 3
Northern Ireland -75 11 £41,000 +30.16% 4
North East - 6 £42,500 - 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 October 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 752 (60.40%) Microsoft
2 734 (58.96%) Microsoft 365
3 685 (55.02%) Windows
4 517 (41.53%) Active Directory
5 347 (27.87%) Azure
6 345 (27.71%) Entra ID
7 343 (27.55%) Problem-Solving
8 333 (26.75%) Windows Server
9 327 (26.27%) Customer Service
10 253 (20.32%) Microsoft Exchange
11 252 (20.24%) Microsoft Intune
12 247 (19.84%) DNS
13 233 (18.71%) SharePoint
14 228 (18.31%) Firewall
15 208 (16.71%) DHCP
16 194 (15.58%) Hyper-V
17 187 (15.02%) Cybersecurity
18 175 (14.06%) VMware
19 172 (13.82%) VPN
20 150 (12.05%) Wi-Fi
21 145 (11.65%) TCP/IP
22 140 (11.24%) VMware Infrastructure
23 135 (10.84%) Mac OS
24 130 (10.44%) Windows 10
25 116 (9.32%) Infrastructure Engineering
26 113 (9.08%) Continuous Improvement
26 113 (9.08%) ITIL
27 107 (8.59%) VoIP
28 99 (7.95%) Disaster Recovery
28 99 (7.95%) Linux

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 253 (20.32%) Microsoft Exchange
2 233 (18.71%) SharePoint
3 23 (1.85%) IIS
4 6 (0.48%) Apache
4 6 (0.48%) Confluence
5 4 (0.32%) Exchange Server 2007
5 4 (0.32%) Exchange Server 2010
5 4 (0.32%) Exchange Server 2013
6 1 (0.080%) WordPress
Applications
1 84 (6.75%) Microsoft Office
2 15 (1.20%) Microsoft Excel
3 4 (0.32%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) MS Visio
Business Applications
1 4 (0.32%) NetSuite
1 4 (0.32%) Shopify
2 2 (0.16%) Dynamics CRM
Cloud Services
1 734 (58.96%) Microsoft 365
2 347 (27.87%) Azure
3 345 (27.71%) Entra ID
4 74 (5.94%) OneDrive
5 54 (4.34%) Google Workspace
6 37 (2.97%) AWS
7 33 (2.65%) SaaS
8 22 (1.77%) Power Platform
9 16 (1.29%) Power Automate
10 13 (1.04%) Dynamics 365
11 9 (0.72%) Mimecast
12 7 (0.56%) Azure DevOps
13 6 (0.48%) Cloudflare
14 5 (0.40%) Cloud Computing
15 4 (0.32%) Nutanix
15 4 (0.32%) Serverless
16 3 (0.24%) PowerApps
17 2 (0.16%) PaaS
18 1 (0.080%) Azure Monitor
18 1 (0.080%) IaaS
Communications & Networking
1 247 (19.84%) DNS
2 228 (18.31%) Firewall
3 208 (16.71%) DHCP
4 172 (13.82%) VPN
5 150 (12.05%) Wi-Fi
6 145 (11.65%) TCP/IP
7 107 (8.59%) VoIP
8 92 (7.39%) VLAN
9 82 (6.59%) Wireless
10 79 (6.35%) LAN
11 67 (5.38%) WAN
12 22 (1.77%) Network Security
13 19 (1.53%) SSL
14 18 (1.45%) Internet
15 14 (1.12%) Remote Desktop
15 14 (1.12%) WLAN
16 11 (0.88%) SAN
17 8 (0.64%) PBX
18 7 (0.56%) Structured Cabling
19 6 (0.48%) IP Telephony
Database & Business Intelligence
1 48 (3.86%) SQL Server
2 12 (0.96%) MySQL
3 8 (0.64%) Azure SQL Database
4 4 (0.32%) Amazon RDS
5 2 (0.16%) Power BI
Development Applications
1 34 (2.73%) JIRA
2 1 (0.080%) Carbide.c++
2 1 (0.080%) SQL Server Management Studio (SSMS)
General
1 466 (37.43%) Social Skills
2 64 (5.14%) Manufacturing
3 61 (4.90%) Analytical Skills
4 50 (4.02%) Legal
5 41 (3.29%) Organisational Skills
6 34 (2.73%) Advertising
7 33 (2.65%) Finance
8 30 (2.41%) Telecoms
9 29 (2.33%) Documentation Skills
10 26 (2.09%) Retail
11 25 (2.01%) Public Sector
12 15 (1.20%) Inclusion and Diversity
13 13 (1.04%) Games
14 12 (0.96%) Aerospace
15 10 (0.80%) Automotive
16 4 (0.32%) Aviation
16 4 (0.32%) Police
17 3 (0.24%) Pharmaceutical
18 2 (0.16%) Back Office
18 2 (0.16%) Local Government
Libraries, Frameworks & Software Standards
1 9 (0.72%) HTML
2 7 (0.56%) JSON
3 5 (0.40%) CSS
4 4 (0.32%) .NET
4 4 (0.32%) ASP.NET Web Forms
4 4 (0.32%) Web Services
4 4 (0.32%) WinForms
5 2 (0.16%) EDI
5 2 (0.16%) LDAP
5 2 (0.16%) SAML
Miscellaneous
1 219 (17.59%) Driving Licence
2 98 (7.87%) Onboarding
3 62 (4.98%) Self-Motivation
4 45 (3.61%) CCTV
5 18 (1.45%) Video Conferencing
6 15 (1.20%) FMCG
7 12 (0.96%) Hybrid Cloud
8 10 (0.80%) Replication
9 9 (0.72%) Cyber Threat
9 9 (0.72%) Management Information System
10 8 (0.64%) Data Centre
11 7 (0.56%) Clustering
11 7 (0.56%) PKI
12 6 (0.48%) Cyber Security Posture
12 6 (0.48%) Fat Client
12 6 (0.48%) Security Posture
12 6 (0.48%) Thin Client
13 5 (0.40%) Analytical Mindset
13 5 (0.40%) Operational Technology
14 4 (0.32%) Housing Association
Operating Systems
1 685 (55.02%) Windows
2 333 (26.75%) Windows Server
3 135 (10.84%) Mac OS
4 130 (10.44%) Windows 10
5 99 (7.95%) Linux
6 37 (2.97%) Windows Server 2019
7 26 (2.09%) Apple iOS
7 26 (2.09%) Windows Server 2016
8 22 (1.77%) Android
9 18 (1.45%) Ubuntu
10 9 (0.72%) Windows Server 2012
11 6 (0.48%) Rocky
12 5 (0.40%) Windows 7
13 4 (0.32%) Windows 8
14 1 (0.080%) VMS
Processes & Methodologies
1 343 (27.55%) Problem-Solving
2 327 (26.27%) Customer Service
3 187 (15.02%) Cybersecurity
4 116 (9.32%) Infrastructure Engineering
5 113 (9.08%) Continuous Improvement
5 113 (9.08%) ITIL
6 99 (7.95%) Disaster Recovery
7 60 (4.82%) Project Delivery
8 59 (4.74%) Service Delivery
9 56 (4.50%) Remote Monitoring and Management
10 53 (4.26%) ITSM
11 50 (4.02%) Mentoring
12 45 (3.61%) Service Management
13 44 (3.53%) User Experience
14 43 (3.45%) Business Continuity
15 41 (3.29%) Collaborative Working
16 35 (2.81%) Kalman Filter
16 35 (2.81%) Migration
16 35 (2.81%) Server Management
17 34 (2.73%) Collaborative Culture
Programming Languages
1 66 (5.30%) PowerShell
2 40 (3.21%) SQL
3 12 (0.96%) Ruby
4 8 (0.64%) R
5 7 (0.56%) C#
6 4 (0.32%) VBScript
7 3 (0.24%) JavaScript
7 3 (0.24%) PHP
7 3 (0.24%) Python
7 3 (0.24%) VB
7 3 (0.24%) VBA
8 1 (0.080%) T-SQL
Qualifications
1 92 (7.39%) Degree
2 83 (6.67%) Microsoft Certification
3 68 (5.46%) DBS Check
4 37 (2.97%) Security Cleared
5 35 (2.81%) CCNA
5 35 (2.81%) Cisco Certification
6 26 (2.09%) SC Cleared
7 22 (1.77%) Azure Certification
8 21 (1.69%) Network+ Certification
9 11 (0.88%) CompTIA Security+
9 11 (0.88%) Computer Science Degree
10 10 (0.80%) A+ Certification
10 10 (0.80%) Microsoft Certified Professional
11 9 (0.72%) MCSA
12 7 (0.56%) ITIL Foundation Certificate
13 5 (0.40%) AWS Certification
13 5 (0.40%) CCNP
13 5 (0.40%) MCSE
14 4 (0.32%) AWS Certified Cloud Practitioner
14 4 (0.32%) HND
Quality Assurance & Compliance
1 87 (6.99%) Cyber Essentials
2 38 (3.05%) GDPR
3 37 (2.97%) SLA
4 33 (2.65%) ISO/IEC 27001
5 15 (1.20%) Cyber Essentials PLUS
6 9 (0.72%) PCI DSS
7 3 (0.24%) Accessibility
7 3 (0.24%) NCSC
8 2 (0.16%) QA
9 1 (0.080%) Data Quality
System Software
1 517 (41.53%) Active Directory
2 194 (15.58%) Hyper-V
3 140 (11.24%) VMware Infrastructure
4 24 (1.93%) Virtual Machines
5 17 (1.37%) Virtual Desktop
6 13 (1.04%) VMware ESXi
7 6 (0.48%) BitLocker
7 6 (0.48%) Docker
7 6 (0.48%) Firmware
8 5 (0.40%) vSphere
9 4 (0.32%) Terminal Services
9 4 (0.32%) Virtual Servers
10 1 (0.080%) Terminal Server
10 1 (0.080%) XenApp
Systems Management
1 252 (20.24%) Microsoft Intune
2 24 (1.93%) Jamf Pro
3 20 (1.61%) Systems Management Server (SMS)
4 18 (1.45%) Autotask
5 11 (0.88%) SCCM
5 11 (0.88%) WSUS
6 8 (0.64%) Proxmox
7 7 (0.56%) Failover Clustering
8 4 (0.32%) Backup Exec
8 4 (0.32%) Iperf
8 4 (0.32%) Single Sign-On
9 3 (0.24%) FortiGate
10 1 (0.080%) vCenter Server
Vendors
1 752 (60.40%) Microsoft
2 175 (14.06%) VMware
3 77 (6.18%) Cisco
4 70 (5.62%) Veeam
5 55 (4.42%) Google
6 51 (4.10%) Apple
6 51 (4.10%) SonicWALL
7 36 (2.89%) Meraki
8 31 (2.49%) Datto
8 31 (2.49%) HP
9 30 (2.41%) Ubiquiti
10 22 (1.77%) Fortinet
11 21 (1.69%) Dell
12 19 (1.53%) Palo Alto
13 16 (1.29%) Aruba
13 16 (1.29%) ServiceNow
13 16 (1.29%) Sophos
14 14 (1.12%) Citrix
14 14 (1.12%) Draytek
14 14 (1.12%) WatchGuard