IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 19 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Nov 2025
Same period 2024 Same period 2023
Rank 285 315 334
Rank change year-on-year +30 +19 +231
Permanent jobs requiring an IT Support Engineer 470 565 494
As % of all permanent jobs in the UK 0.89% 0.84% 0.95%
As % of the Job Titles category 0.99% 0.89% 0.99%
Number of salaries quoted 431 290 444
10th Percentile £25,700 £24,000 £25,000
25th Percentile £26,875 £26,563 £27,500
Median annual salary (50th Percentile) £31,500 £30,750 £32,500
Median % change year-on-year +2.44% -5.38% +4.50%
75th Percentile £38,750 £36,250 £38,750
90th Percentile £43,250 £40,000 £43,750
UK excluding London median annual salary £31,000 £30,000 £31,500
% change year-on-year +3.33% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 47,639 63,412 49,716
% of permanent jobs with a recognized job title 90.05% 94.54% 95.39%
Number of salaries quoted 29,798 35,443 38,501
10th Percentile £28,250 £31,750 £31,250
25th Percentile £35,500 £42,500 £42,500
Median annual salary (50th Percentile) £53,000 £57,500 £60,000
Median % change year-on-year -7.83% -4.17% -
75th Percentile £73,750 £75,500 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £51,242 £52,500
% change year-on-year -7.30% -2.40% -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 19 November 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 19 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +40 430 £32,000 +2.81% 192
UK excluding London +27 406 £31,000 +3.33% 181
Midlands -9 117 £30,000 - 32
South East +68 110 £32,500 +8.33% 46
Work from Home +86 100 £33,000 - 36
East Midlands +49 94 £30,000 +1.69% 14
North of England +24 66 £30,000 -3.23% 48
London +58 56 £38,000 +4.11% 43
South West +37 42 £32,500 +8.33% 14
East of England +18 39 £30,000 +9.09% 20
North West +24 34 £29,500 -1.67% 25
Yorkshire 0 31 £32,500 +8.33% 20
Scotland +6 23 £30,000 +9.09% 18
West Midlands -61 23 £36,500 +16.80% 18
Wales +15 8 £28,000 -13.85% 4
Northern Ireland +1 1 £31,500 +5.00% 2
North East -10 1 £35,000 -0.71% 3

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 November 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 323 (68.72%) Microsoft
2 322 (68.51%) Windows
3 314 (66.81%) Microsoft 365
4 262 (55.74%) Active Directory
5 201 (42.77%) Azure
6 192 (40.85%) Problem-Solving
7 172 (36.60%) Windows Server
8 134 (28.51%) DNS
9 124 (26.38%) Firewall
10 120 (25.53%) DHCP
11 118 (25.11%) Customer Service
12 115 (24.47%) Microsoft Intune
13 94 (20.00%) Entra ID
14 85 (18.09%) SharePoint
14 85 (18.09%) TCP/IP
15 80 (17.02%) ITIL
16 78 (16.60%) VMware
17 77 (16.38%) Microsoft Exchange
17 77 (16.38%) Windows 10
18 75 (15.96%) Cybersecurity
19 74 (15.74%) Hyper-V
20 60 (12.77%) VLAN
21 59 (12.55%) VMware Infrastructure
22 54 (11.49%) VPN
23 53 (11.28%) Microsoft Office
24 52 (11.06%) Degree
25 50 (10.64%) PowerShell
26 49 (10.43%) Microsoft Certification
27 47 (10.00%) Mac OS
28 43 (9.15%) Wi-Fi

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 85 (18.09%) SharePoint
2 77 (16.38%) Microsoft Exchange
3 21 (4.47%) IIS
4 2 (0.43%) Confluence
4 2 (0.43%) Exchange Server 2007
4 2 (0.43%) Exchange Server 2010
4 2 (0.43%) Exchange Server 2013
Applications
1 53 (11.28%) Microsoft Office
2 12 (2.55%) Microsoft Excel
3 6 (1.28%) Microsoft PowerPoint
4 3 (0.64%) CINEMA 4D
5 2 (0.43%) Acrobat
6 1 (0.21%) Adobe Creative Suite
Business Applications
1 7 (1.49%) Dynamics CRM
2 2 (0.43%) Dynamics NAV
3 1 (0.21%) Dynamics AX
3 1 (0.21%) Remedy ITSM
Cloud Services
1 314 (66.81%) Microsoft 365
2 201 (42.77%) Azure
3 94 (20.00%) Entra ID
4 38 (8.09%) AWS
5 27 (5.74%) SaaS
6 26 (5.53%) OneDrive
7 23 (4.89%) Google Workspace
8 16 (3.40%) GCP
8 16 (3.40%) Power Platform
9 13 (2.77%) Azure DevOps
10 11 (2.34%) Power Automate
11 8 (1.70%) IaaS
11 8 (1.70%) PaaS
12 7 (1.49%) Cloud Computing
13 5 (1.06%) Azure AI
13 5 (1.06%) iPaaS
13 5 (1.06%) Microsoft Copilot
13 5 (1.06%) Rubrik
13 5 (1.06%) Serverless
14 4 (0.85%) Dynamics 365
Communications & Networking
1 134 (28.51%) DNS
2 124 (26.38%) Firewall
3 120 (25.53%) DHCP
4 85 (18.09%) TCP/IP
5 60 (12.77%) VLAN
6 54 (11.49%) VPN
7 43 (9.15%) Wi-Fi
8 29 (6.17%) Wireless
9 28 (5.96%) WAN
10 26 (5.53%) LAN
11 25 (5.32%) VoIP
12 23 (4.89%) SAN
13 10 (2.13%) SD-WAN
14 9 (1.91%) IP Telephony
15 8 (1.70%) IPsec
16 6 (1.28%) Cisco IOS
16 6 (1.28%) Remote Desktop
17 5 (1.06%) NAS
17 5 (1.06%) Softphone
18 4 (0.85%) iSCSI
Database & Business Intelligence
1 28 (5.96%) SQL Server
2 14 (2.98%) Power BI
3 12 (2.55%) Amazon RDS
3 12 (2.55%) SQL Server Reporting Services
4 4 (0.85%) Relational Database
5 3 (0.64%) PostgreSQL
6 2 (0.43%) Oracle Database
7 1 (0.21%) MySQL
Development Applications
1 10 (2.13%) JIRA
General
1 206 (43.83%) Social Skills
2 32 (6.81%) Organisational Skills
3 28 (5.96%) Manufacturing
4 26 (5.53%) Analytical Skills
5 25 (5.32%) Law
6 24 (5.11%) Finance
7 18 (3.83%) Telecoms
8 15 (3.19%) Inclusion and Diversity
9 12 (2.55%) Public Sector
10 11 (2.34%) Electronics
11 9 (1.91%) Documentation Skills
11 9 (1.91%) Legal
12 8 (1.70%) Billing
13 7 (1.49%) Marketing
14 6 (1.28%) Retail
15 4 (0.85%) Dutch Language
15 4 (0.85%) French Language
15 4 (0.85%) Spanish Language
16 3 (0.64%) Advertising
16 3 (0.64%) Publishing
Libraries, Frameworks & Software Standards
1 14 (2.98%) .NET
2 12 (2.55%) .NET Framework
2 12 (2.55%) Entity Framework
2 12 (2.55%) WinForms
3 7 (1.49%) ASP.NET
4 5 (1.06%) 802.1X
5 3 (0.64%) EDI
Miscellaneous
1 106 (22.55%) Driving Licence
2 39 (8.30%) Onboarding
3 22 (4.68%) Self-Motivation
4 20 (4.26%) CCTV
5 12 (2.55%) Clustering
6 8 (1.70%) iPhone
7 7 (1.49%) BYOD
7 7 (1.49%) FMCG
8 6 (1.28%) Analytical Mindset
8 6 (1.28%) Enterprise Software
9 5 (1.06%) Cyber Security Posture
9 5 (1.06%) Data Centre
9 5 (1.06%) Life Science
9 5 (1.06%) Mobile App
9 5 (1.06%) Renewable Energy
10 4 (0.85%) iPad
10 4 (0.85%) Smartphone
11 3 (0.64%) Enterprise Storage
11 3 (0.64%) Fat Client
11 3 (0.64%) Video Conferencing
Operating Systems
1 322 (68.51%) Windows
2 172 (36.60%) Windows Server
3 77 (16.38%) Windows 10
4 47 (10.00%) Mac OS
5 42 (8.94%) Linux
6 23 (4.89%) Apple iOS
7 18 (3.83%) Windows Server 2019
8 15 (3.19%) Windows Server 2016
9 14 (2.98%) Android
10 9 (1.91%) Windows Server 2012
11 8 (1.70%) Mac OS X
12 6 (1.28%) VMS
12 6 (1.28%) Windows 7
13 4 (0.85%) Unix
13 4 (0.85%) Windows 8
14 3 (0.64%) Debian
15 1 (0.21%) Ubuntu
15 1 (0.21%) Windows Server 2008
Processes & Methodologies
1 192 (40.85%) Problem-Solving
2 118 (25.11%) Customer Service
3 80 (17.02%) ITIL
4 75 (15.96%) Cybersecurity
5 37 (7.87%) Infrastructure Engineering
6 34 (7.23%) Continuous Improvement
7 33 (7.02%) Disaster Recovery
8 31 (6.60%) Mentoring
9 30 (6.38%) ITSM
10 29 (6.17%) Project Delivery
11 28 (5.96%) Incident Management
12 26 (5.53%) Service Delivery
13 24 (5.11%) Process Improvement
14 23 (4.89%) Asset Management
15 22 (4.68%) Business Intelligence
15 22 (4.68%) Data Protection
15 22 (4.68%) Migration
16 21 (4.47%) Software Engineering
17 20 (4.26%) Remote Monitoring and Management
18 19 (4.04%) Computer Science
Programming Languages
1 50 (10.64%) PowerShell
2 27 (5.74%) SQL
3 14 (2.98%) C#
4 13 (2.77%) T-SQL
5 7 (1.49%) PL/SQL
5 7 (1.49%) VBScript
6 6 (1.28%) Python
7 1 (0.21%) VBA
Qualifications
1 52 (11.06%) Degree
2 49 (10.43%) Microsoft Certification
3 22 (4.68%) DBS Check
4 21 (4.47%) MCP
5 18 (3.83%) Computer Science Degree
6 17 (3.62%) A+ Certification
7 15 (3.19%) CCNA
7 15 (3.19%) Cisco Certification
8 9 (1.91%) MCSA
8 9 (1.91%) MCSE
9 7 (1.49%) CCNP
9 7 (1.49%) Security Cleared
10 6 (1.28%) ACMT
10 6 (1.28%) VMware Certified Professional (VCP)
11 5 (1.06%) HND
11 5 (1.06%) ITIL Foundation Certificate
12 3 (0.64%) Azure Certification
12 3 (0.64%) ITIL Certification
12 3 (0.64%) NVQ Level 3
12 3 (0.64%) SC Cleared
Quality Assurance & Compliance
1 34 (7.23%) Cyber Essentials
2 32 (6.81%) ISO/IEC 27001
3 25 (5.32%) SLA
4 21 (4.47%) GDPR
5 6 (1.28%) Accessibility
6 5 (1.06%) Cyber Essentials PLUS
7 1 (0.21%) NIST
System Software
1 262 (55.74%) Active Directory
2 74 (15.74%) Hyper-V
3 59 (12.55%) VMware Infrastructure
4 10 (2.13%) Firmware
5 7 (1.49%) Virtual Desktop
6 6 (1.28%) Docker
6 6 (1.28%) VMware ESXi
7 4 (0.85%) Virtual Machines
7 4 (0.85%) VMware Workstation
7 4 (0.85%) vSphere
8 3 (0.64%) XenApp
9 2 (0.43%) BitLocker
9 2 (0.43%) XenDesktop
10 1 (0.21%) Virtual Servers
10 1 (0.21%) VMware Server
Systems Management
1 115 (24.47%) Microsoft Intune
2 19 (4.04%) Autotask
3 16 (3.40%) SCCM
4 11 (2.34%) Kubernetes
5 6 (1.28%) Jamf Pro
5 6 (1.28%) vCenter Server
6 5 (1.06%) Failover Clustering
7 3 (0.64%) Active Directory Federation Services
7 3 (0.64%) FortiGate
8 2 (0.43%) SmoothWall
9 1 (0.21%) Microsoft Clustering
9 1 (0.21%) NetBackup
9 1 (0.21%) Proxmox
9 1 (0.21%) Puppet
9 1 (0.21%) WhatsUp Gold
Vendors
1 323 (68.72%) Microsoft
2 78 (16.60%) VMware
3 37 (7.87%) Google
4 36 (7.66%) Veeam
5 28 (5.96%) Apple
6 27 (5.74%) Cisco
7 19 (4.04%) Sophos
8 16 (3.40%) Datto
8 16 (3.40%) HP
9 14 (2.98%) ServiceNow
9 14 (2.98%) Zoho
10 12 (2.55%) Sage
10 12 (2.55%) Xamarin
11 11 (2.34%) Adobe
12 10 (2.13%) Aruba
13 9 (1.91%) WatchGuard
14 8 (1.70%) Draytek
14 8 (1.70%) Oracle
14 8 (1.70%) SAP
15 7 (1.49%) Dell