IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 5 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Dec 2025
Same period 2024 Same period 2023
Rank 248 320 321
Rank change year-on-year +72 +1 +201
Permanent jobs requiring an IT Support Engineer 526 542 491
As % of all permanent jobs in the UK 0.95% 0.86% 0.98%
As % of the Job Titles category 1.05% 0.91% 1.03%
Number of salaries quoted 478 270 444
10th Percentile £25,750 £24,000 £25,000
25th Percentile £27,000 £26,250 £27,688
Median annual salary (50th Percentile) £31,000 £31,000 £32,500
Median % change year-on-year - -4.62% +4.50%
75th Percentile £38,750 £36,500 £38,750
90th Percentile £43,250 £42,500 £43,750
UK excluding London median annual salary £31,000 £30,000 £31,750
% change year-on-year +3.33% -5.51% +5.83%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,060 59,515 47,695
% of permanent jobs with a recognized job title 90.03% 94.07% 95.22%
Number of salaries quoted 31,394 32,976 37,139
10th Percentile £28,250 £32,500 £31,250
25th Percentile £36,250 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £57,836 £60,000
Median % change year-on-year -4.90% -3.61% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £52,500 £52,500
% change year-on-year -9.52% - -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 5 December 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 5 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +69 480 £31,500 +0.80% 154
UK excluding London +57 456 £31,000 +3.33% 162
Midlands -7 133 £30,000 - 21
South East +81 116 £32,500 +4.84% 37
Work from Home +95 105 £33,000 +0.76% 39
East Midlands +37 100 £30,000 - 6
North of England +45 78 £30,000 -6.25% 55
London +77 62 £38,000 +1.33% 21
East of England +35 49 £29,250 +6.36% 21
South West +27 42 £32,750 +9.17% 12
North West +55 40 £30,000 -6.25% 25
Yorkshire -3 37 £32,500 +8.33% 28
West Midlands -64 33 £35,000 +9.38% 15
Scotland +24 29 £30,000 +9.09% 15
Wales +16 8 £28,000 -13.85% 3
North East +2 1 £35,000 -2.10% 6
Northern Ireland +1 1 £31,500 +5.00% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 5 December 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 341 (64.83%) Microsoft
2 339 (64.45%) Microsoft 365
3 338 (64.26%) Windows
4 273 (51.90%) Active Directory
5 213 (40.49%) Problem-Solving
6 207 (39.35%) Azure
7 190 (36.12%) Windows Server
8 143 (27.19%) DNS
9 131 (24.90%) DHCP
10 130 (24.71%) Firewall
11 127 (24.14%) Customer Service
12 111 (21.10%) Microsoft Intune
13 96 (18.25%) Entra ID
14 95 (18.06%) SharePoint
15 87 (16.54%) ITIL
16 86 (16.35%) TCP/IP
17 83 (15.78%) Windows 10
18 79 (15.02%) Microsoft Exchange
19 78 (14.83%) Cybersecurity
20 74 (14.07%) Hyper-V
21 73 (13.88%) VMware
22 65 (12.36%) VPN
23 64 (12.17%) VLAN
24 58 (11.03%) Microsoft Office
25 52 (9.89%) VMware Infrastructure
26 49 (9.32%) Microsoft Certification
27 47 (8.94%) Degree
27 47 (8.94%) Wi-Fi
28 46 (8.75%) Mac OS
29 44 (8.37%) PowerShell

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 95 (18.06%) SharePoint
2 79 (15.02%) Microsoft Exchange
3 21 (3.99%) IIS
4 3 (0.57%) Confluence
5 2 (0.38%) Exchange Server 2007
5 2 (0.38%) Exchange Server 2010
5 2 (0.38%) Exchange Server 2013
Applications
1 58 (11.03%) Microsoft Office
2 11 (2.09%) Microsoft Excel
3 5 (0.95%) Microsoft PowerPoint
4 3 (0.57%) CINEMA 4D
5 2 (0.38%) Acrobat
6 1 (0.19%) Adobe Creative Suite
Business Applications
1 8 (1.52%) Dynamics CRM
2 2 (0.38%) Dynamics NAV
3 1 (0.19%) Dynamics AX
3 1 (0.19%) Remedy ITSM
Cloud Services
1 339 (64.45%) Microsoft 365
2 207 (39.35%) Azure
3 96 (18.25%) Entra ID
4 37 (7.03%) AWS
5 30 (5.70%) OneDrive
6 25 (4.75%) SaaS
7 24 (4.56%) Google Workspace
8 18 (3.42%) Power Platform
9 16 (3.04%) GCP
10 13 (2.47%) Azure DevOps
11 12 (2.28%) Power Automate
12 8 (1.52%) IaaS
12 8 (1.52%) PaaS
13 5 (0.95%) Azure AI
13 5 (0.95%) Cloud Computing
13 5 (0.95%) iPaaS
13 5 (0.95%) Microsoft Copilot
13 5 (0.95%) Rubrik
13 5 (0.95%) Serverless
14 4 (0.76%) Dynamics 365
Communications & Networking
1 143 (27.19%) DNS
2 131 (24.90%) DHCP
3 130 (24.71%) Firewall
4 86 (16.35%) TCP/IP
5 65 (12.36%) VPN
6 64 (12.17%) VLAN
7 47 (8.94%) Wi-Fi
8 33 (6.27%) WAN
9 32 (6.08%) LAN
9 32 (6.08%) Wireless
10 28 (5.32%) VoIP
11 17 (3.23%) SAN
12 11 (2.09%) SD-WAN
13 8 (1.52%) IPsec
14 7 (1.33%) IP Telephony
15 6 (1.14%) Cisco IOS
15 6 (1.14%) Remote Desktop
16 5 (0.95%) Softphone
16 5 (0.95%) WLAN
17 3 (0.57%) Internet
Database & Business Intelligence
1 25 (4.75%) SQL Server
2 16 (3.04%) Power BI
3 12 (2.28%) Amazon RDS
3 12 (2.28%) SQL Server Reporting Services
4 4 (0.76%) Relational Database
5 3 (0.57%) PostgreSQL
6 2 (0.38%) Oracle Database
7 1 (0.19%) MySQL
Development Applications
1 12 (2.28%) JIRA
General
1 215 (40.87%) Social Skills
2 36 (6.84%) Manufacturing
3 33 (6.27%) Finance
3 33 (6.27%) Organisational Skills
4 27 (5.13%) Law
5 25 (4.75%) Analytical Skills
6 20 (3.80%) Telecoms
7 15 (2.85%) Inclusion and Diversity
8 14 (2.66%) Public Sector
9 13 (2.47%) Electronics
9 13 (2.47%) Legal
10 9 (1.71%) Documentation Skills
10 9 (1.71%) Retail
11 8 (1.52%) Marketing
12 6 (1.14%) Advertising
12 6 (1.14%) Billing
13 5 (0.95%) Games
14 4 (0.76%) Dutch Language
14 4 (0.76%) French Language
14 4 (0.76%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (2.66%) .NET
2 12 (2.28%) .NET Framework
2 12 (2.28%) Entity Framework
2 12 (2.28%) WinForms
3 7 (1.33%) ASP.NET
4 5 (0.95%) 802.1X
5 3 (0.57%) EDI
Miscellaneous
1 115 (21.86%) Driving Licence
2 45 (8.56%) Onboarding
3 22 (4.18%) Self-Motivation
4 20 (3.80%) CCTV
5 12 (2.28%) Clustering
6 9 (1.71%) FMCG
7 8 (1.52%) iPhone
8 7 (1.33%) Analytical Mindset
8 7 (1.33%) BYOD
9 6 (1.14%) Enterprise Software
10 5 (0.95%) Cyber Security Posture
10 5 (0.95%) Data Centre
10 5 (0.95%) Fat Client
10 5 (0.95%) Smartphone
10 5 (0.95%) Thin Client
11 4 (0.76%) iPad
11 4 (0.76%) Life Science
11 4 (0.76%) Renewable Energy
11 4 (0.76%) Solar Panel
12 3 (0.57%) Enterprise Storage
Operating Systems
1 338 (64.26%) Windows
2 190 (36.12%) Windows Server
3 83 (15.78%) Windows 10
4 46 (8.75%) Mac OS
5 40 (7.60%) Linux
6 23 (4.37%) Windows Server 2019
7 21 (3.99%) Apple iOS
8 18 (3.42%) Windows Server 2016
9 12 (2.28%) Android
10 10 (1.90%) Windows Server 2012
11 8 (1.52%) Mac OS X
12 6 (1.14%) VMS
12 6 (1.14%) Windows 7
13 4 (0.76%) Windows 8
14 3 (0.57%) Debian
14 3 (0.57%) Unix
15 1 (0.19%) Red Hat Enterprise Linux
15 1 (0.19%) Solaris
15 1 (0.19%) Ubuntu
15 1 (0.19%) Windows Server 2008
Processes & Methodologies
1 213 (40.49%) Problem-Solving
2 127 (24.14%) Customer Service
3 87 (16.54%) ITIL
4 78 (14.83%) Cybersecurity
5 34 (6.46%) Mentoring
6 33 (6.27%) Disaster Recovery
7 32 (6.08%) Infrastructure Engineering
8 31 (5.89%) Continuous Improvement
8 31 (5.89%) Incident Management
9 30 (5.70%) ITSM
9 30 (5.70%) Project Delivery
10 26 (4.94%) Asset Management
11 25 (4.75%) Business Intelligence
11 25 (4.75%) Process Improvement
11 25 (4.75%) Remote Monitoring and Management
11 25 (4.75%) Service Delivery
12 22 (4.18%) Data Protection
13 21 (3.99%) Software Engineering
14 19 (3.61%) Collaborative Culture
15 18 (3.42%) Migration
Programming Languages
1 44 (8.37%) PowerShell
2 28 (5.32%) SQL
3 14 (2.66%) C#
4 13 (2.47%) T-SQL
5 7 (1.33%) PL/SQL
5 7 (1.33%) Python
5 7 (1.33%) VBScript
6 1 (0.19%) Bash
6 1 (0.19%) VBA
Qualifications
1 49 (9.32%) Microsoft Certification
2 47 (8.94%) Degree
3 23 (4.37%) DBS Check
4 21 (3.99%) MCP
5 19 (3.61%) A+ Certification
6 17 (3.23%) Computer Science Degree
7 14 (2.66%) CCNA
7 14 (2.66%) Cisco Certification
8 10 (1.90%) MCSA
9 9 (1.71%) MCSE
10 7 (1.33%) CCNP
10 7 (1.33%) ITIL Foundation Certificate
11 6 (1.14%) ACMT
11 6 (1.14%) Security Cleared
11 6 (1.14%) VMware Certified Professional (VCP)
12 3 (0.57%) Azure Certification
12 3 (0.57%) HND
12 3 (0.57%) ITIL Certification
13 2 (0.38%) NVQ Level 3
13 2 (0.38%) SC Cleared
Quality Assurance & Compliance
1 34 (6.46%) Cyber Essentials
2 32 (6.08%) SLA
3 30 (5.70%) ISO/IEC 27001
4 21 (3.99%) GDPR
5 6 (1.14%) Accessibility
6 3 (0.57%) Cyber Essentials PLUS
7 1 (0.19%) NIST
System Software
1 273 (51.90%) Active Directory
2 74 (14.07%) Hyper-V
3 52 (9.89%) VMware Infrastructure
4 10 (1.90%) Firmware
5 8 (1.52%) Virtual Desktop
6 7 (1.33%) Docker
7 6 (1.14%) VMware ESXi
8 4 (0.76%) Virtual Machines
8 4 (0.76%) VMware Workstation
8 4 (0.76%) vSphere
9 3 (0.57%) XenApp
10 2 (0.38%) BitLocker
10 2 (0.38%) XenDesktop
11 1 (0.19%) Virtual Servers
11 1 (0.19%) VMware Server
Systems Management
1 111 (21.10%) Microsoft Intune
2 17 (3.23%) Autotask
3 12 (2.28%) SCCM
4 11 (2.09%) Kubernetes
5 7 (1.33%) Jamf Pro
6 6 (1.14%) vCenter Server
7 5 (0.95%) Failover Clustering
8 4 (0.76%) Active Directory Federation Services
9 3 (0.57%) FortiGate
10 2 (0.38%) SmoothWall
11 1 (0.19%) Ansible
11 1 (0.19%) Microsoft Clustering
11 1 (0.19%) NetBackup
11 1 (0.19%) Podman
11 1 (0.19%) Proxmox
11 1 (0.19%) Puppet
11 1 (0.19%) WhatsUp Gold
Vendors
1 341 (64.83%) Microsoft
2 73 (13.88%) VMware
3 38 (7.22%) Google
4 34 (6.46%) Veeam
5 29 (5.51%) Apple
6 25 (4.75%) Cisco
7 17 (3.23%) Sophos
8 16 (3.04%) Datto
9 14 (2.66%) HP
9 14 (2.66%) ServiceNow
10 12 (2.28%) Adobe
10 12 (2.28%) Sage
10 12 (2.28%) Xamarin
10 12 (2.28%) Zoho
11 9 (1.71%) SAP
11 9 (1.71%) WatchGuard
12 8 (1.52%) Aruba
12 8 (1.52%) Citrix
12 8 (1.52%) Draytek
12 8 (1.52%) Oracle