IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 20 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 May 2026
Same period 2025 Same period 2024
Rank 149 375 243
Rank change year-on-year +226 -132 +154
Permanent jobs requiring an IT Support Engineer 1,268 340 1,155
As % of all permanent jobs in the UK 1.37% 0.77% 1.19%
As % of the Job Titles category 1.47% 0.86% 1.26%
Number of salaries quoted 1,120 263 1,067
10th Percentile £26,500 £25,627 £23,000
25th Percentile £29,000 £26,250 £25,625
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% -7.69%
75th Percentile £37,500 £38,750 £35,000
90th Percentile £43,750 £45,000 £43,000
UK excluding London median annual salary £32,500 £30,000 £30,000
% change year-on-year +8.33% - -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,118 39,518 92,024
% of permanent jobs with a recognized job title 93.34% 89.61% 94.63%
Number of salaries quoted 56,984 22,887 67,462
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £71,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% -5.66%

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 20 May 2026.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 20 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +205 1,168 £32,500 - 99
UK excluding London +188 1,100 £32,500 +8.33% 95
South East +103 284 £32,500 -7.14% 34
North of England +130 271 £31,000 +3.33% 16
Work from Home +109 188 £34,000 +7.09% 22
East of England +84 179 £32,500 +12.07% 18
Midlands +55 167 £31,000 +12.73% 13
North West +126 149 £32,250 +7.50% 7
London +64 145 £35,000 -4.11% 16
South West +33 121 £32,500 - 11
Yorkshire +30 113 £30,000 +8.11% 8
West Midlands +23 92 £32,500 +21.50% 7
East Midlands +21 75 £28,500 +1.79% 6
Scotland +38 47 £30,000 +11.11% 3
Wales - 31 £45,000 - 2
North East -32 9 £30,000 -14.29% 2

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 May 2026, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 583 (45.98%) Microsoft 365
2 562 (44.32%) Microsoft
3 533 (42.03%) Windows
4 418 (32.97%) Active Directory
5 321 (25.32%) Problem-Solving
6 301 (23.74%) Azure
7 281 (22.16%) Windows Server
8 258 (20.35%) Customer Service
9 223 (17.59%) Entra ID
10 203 (16.01%) Firewall
11 156 (12.30%) Microsoft Intune
12 153 (12.07%) Microsoft Exchange
13 145 (11.44%) SharePoint
14 141 (11.12%) DNS
14 141 (11.12%) Windows 10
15 125 (9.86%) VPN
16 124 (9.78%) DHCP
17 122 (9.62%) Hyper-V
18 121 (9.54%) VMware
19 116 (9.15%) ITIL
20 115 (9.07%) LAN
20 115 (9.07%) Microsoft Office
21 108 (8.52%) WAN
21 108 (8.52%) Wi-Fi
22 104 (8.20%) Cybersecurity
23 97 (7.65%) VMware Infrastructure
24 96 (7.57%) Mac OS
25 85 (6.70%) Mentoring
26 77 (6.07%) Degree
27 69 (5.44%) SLA

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 153 (12.07%) Microsoft Exchange
2 145 (11.44%) SharePoint
3 20 (1.58%) Confluence
4 16 (1.26%) Exchange Server 2007
4 16 (1.26%) Exchange Server 2010
4 16 (1.26%) Exchange Server 2013
5 7 (0.55%) IIS
6 1 (0.079%) WordPress
Applications
1 115 (9.07%) Microsoft Office
2 22 (1.74%) Microsoft Excel
3 5 (0.39%) Microsoft PowerPoint
4 3 (0.24%) Photoshop
5 2 (0.16%) AutoCAD
Business Applications
1 6 (0.47%) NetSuite
2 5 (0.39%) Dynamics NAV
3 2 (0.16%) Dynamics CRM
4 1 (0.079%) Shopify
Cloud Services
1 583 (45.98%) Microsoft 365
2 301 (23.74%) Azure
3 223 (17.59%) Entra ID
4 63 (4.97%) Google Workspace
5 47 (3.71%) OneDrive
6 44 (3.47%) AWS
7 34 (2.68%) SaaS
8 15 (1.18%) Power Platform
9 9 (0.71%) Azure DevOps
9 9 (0.71%) Mimecast
10 8 (0.63%) Azure Sentinel
10 8 (0.63%) Power Automate
11 6 (0.47%) Microsoft Copilot
12 5 (0.39%) Intacct
13 4 (0.32%) GCP
13 4 (0.32%) Nutanix
14 3 (0.24%) PaaS
15 2 (0.16%) Dynamics 365
15 2 (0.16%) Slack
16 1 (0.079%) Microsoft Purview
Communications & Networking
1 203 (16.01%) Firewall
2 141 (11.12%) DNS
3 125 (9.86%) VPN
4 124 (9.78%) DHCP
5 115 (9.07%) LAN
6 108 (8.52%) WAN
6 108 (8.52%) Wi-Fi
7 67 (5.28%) VoIP
8 55 (4.34%) TCP/IP
9 45 (3.55%) VLAN
10 31 (2.44%) Wireless
11 15 (1.18%) WLAN
12 13 (1.03%) Network Security
13 12 (0.95%) SD-WAN
14 9 (0.71%) Remote Desktop
15 8 (0.63%) SAN
16 7 (0.55%) NAS
16 7 (0.55%) TETRA
17 5 (0.39%) Broadband
18 4 (0.32%) Internet
Database & Business Intelligence
1 22 (1.74%) SQL Server
2 10 (0.79%) Power BI
3 8 (0.63%) MySQL
4 1 (0.079%) Amazon RDS
Development Applications
1 38 (3.00%) JIRA
2 4 (0.32%) GitLab
General
1 328 (25.87%) Social Skills
2 62 (4.89%) Organisational Skills
3 61 (4.81%) Manufacturing
4 43 (3.39%) Finance
5 41 (3.23%) Analytical Skills
6 39 (3.08%) Multimedia
7 38 (3.00%) Telecoms
8 30 (2.37%) Law
8 30 (2.37%) Retail
9 29 (2.29%) Legal
10 19 (1.50%) Inclusion and Diversity
11 18 (1.42%) Public Sector
12 16 (1.26%) Advertising
13 13 (1.03%) Automotive
14 6 (0.47%) Games
15 5 (0.39%) Electronics
15 5 (0.39%) Social Housing
16 4 (0.32%) Financial Institution
16 4 (0.32%) Fire and Rescue
16 4 (0.32%) Police
Libraries, Frameworks & Software Standards
1 7 (0.55%) HTML
2 5 (0.39%) CSS
2 5 (0.39%) JSON
3 4 (0.32%) OpenTelemetry
4 3 (0.24%) Web Services
5 1 (0.079%) Software Packaging
Miscellaneous
1 184 (14.51%) Driving Licence
2 59 (4.65%) Onboarding
3 46 (3.63%) Self-Motivation
4 28 (2.21%) CCTV
5 24 (1.89%) FMCG
6 16 (1.26%) Analytical Mindset
7 12 (0.95%) Management Information System
8 9 (0.71%) iPhone
9 8 (0.63%) Security Posture
9 8 (0.63%) Video Conferencing
10 7 (0.55%) Social Media
11 6 (0.47%) Fat Client
11 6 (0.47%) Thin Client
12 5 (0.39%) Raspberry Pi
12 5 (0.39%) Reinsurance
12 5 (0.39%) Robotics
13 4 (0.32%) Educational Technology
13 4 (0.32%) EPoS
13 4 (0.32%) Hybrid Cloud
13 4 (0.32%) PKI
Operating Systems
1 533 (42.03%) Windows
2 281 (22.16%) Windows Server
3 141 (11.12%) Windows 10
4 96 (7.57%) Mac OS
5 64 (5.05%) Linux
6 53 (4.18%) Windows Server 2019
7 50 (3.94%) Windows Server 2016
8 31 (2.44%) Apple iOS
9 29 (2.29%) Android
10 28 (2.21%) Windows Server 2012
11 14 (1.10%) Windows 7
12 10 (0.79%) Windows 8
13 9 (0.71%) Mac OS X
13 9 (0.71%) Ubuntu
13 9 (0.71%) Windows Server 2008
14 1 (0.079%) Red Hat Enterprise Linux
14 1 (0.079%) Solaris
14 1 (0.079%) Unix
14 1 (0.079%) VMS
Processes & Methodologies
1 321 (25.32%) Problem-Solving
2 258 (20.35%) Customer Service
3 116 (9.15%) ITIL
4 104 (8.20%) Cybersecurity
5 85 (6.70%) Mentoring
6 60 (4.73%) Service Delivery
7 56 (4.42%) ITSM
7 56 (4.42%) Remote Monitoring and Management
8 54 (4.26%) Disaster Recovery
9 53 (4.18%) Continuous Improvement
10 46 (3.63%) Infrastructure Engineering
11 42 (3.31%) Root Cause Analysis
12 41 (3.23%) Time Management
13 34 (2.68%) Process Improvement
13 34 (2.68%) Service Management
14 33 (2.60%) Asset Management
14 33 (2.60%) Business Continuity
15 31 (2.44%) Incident Management
15 31 (2.44%) Project Delivery
16 25 (1.97%) Change Management
Programming Languages
1 65 (5.13%) PowerShell
2 44 (3.47%) SQL
3 5 (0.39%) Python
3 5 (0.39%) VB
4 4 (0.32%) PHP
4 4 (0.32%) R
5 3 (0.24%) JavaScript
5 3 (0.24%) VBA
6 2 (0.16%) C#
6 2 (0.16%) Google Apps Script
7 1 (0.079%) Bash
7 1 (0.079%) VBScript
Qualifications
1 77 (6.07%) Degree
2 68 (5.36%) Microsoft Certification
3 67 (5.28%) Security Cleared
4 51 (4.02%) DBS Check
5 38 (3.00%) SC Cleared
6 26 (2.05%) A+ Certification
7 21 (1.66%) CCNA
7 21 (1.66%) Cisco Certification
8 19 (1.50%) Network+ Certification
9 14 (1.10%) Azure Certification
10 13 (1.03%) DV Cleared
11 10 (0.79%) CompTIA Security+
12 6 (0.47%) MCITP
13 5 (0.39%) BPSS Clearance
13 5 (0.39%) HNC
13 5 (0.39%) HND
14 4 (0.32%) Computer Science Degree
15 2 (0.16%) AWS Certified Cloud Practitioner
15 2 (0.16%) ITIL Foundation Certificate
15 2 (0.16%) MCSA
Quality Assurance & Compliance
1 69 (5.44%) SLA
2 48 (3.79%) Cyber Essentials
3 34 (2.68%) ISO/IEC 27001
4 15 (1.18%) Cyber Essentials PLUS
5 8 (0.63%) GDPR
6 5 (0.39%) QA
7 4 (0.32%) NIST
8 3 (0.24%) Accessibility
8 3 (0.24%) PCI DSS
9 1 (0.079%) ISO 22301
System Software
1 418 (32.97%) Active Directory
2 122 (9.62%) Hyper-V
3 97 (7.65%) VMware Infrastructure
4 24 (1.89%) Virtual Desktop
5 10 (0.79%) Docker
5 10 (0.79%) VMware ESXi
6 9 (0.71%) VMware Workstation
6 9 (0.71%) vSphere
7 6 (0.47%) Terminal Services
8 5 (0.39%) Virtual Machines
9 4 (0.32%) BitLocker
9 4 (0.32%) VMware NSX
10 1 (0.079%) XenApp
Systems Management
1 156 (12.30%) Microsoft Intune
2 23 (1.81%) SCCM
3 21 (1.66%) Autotask
4 19 (1.50%) Active Directory Federation Services
5 15 (1.18%) Jamf Pro
6 12 (0.95%) WSUS
7 9 (0.71%) Proxmox
7 9 (0.71%) Systems Management Server (SMS)
8 5 (0.39%) Ansible
9 4 (0.32%) Single Sign-On
10 3 (0.24%) FortiGate
11 1 (0.079%) Failover Clustering
11 1 (0.079%) Podman
Vendors
1 562 (44.32%) Microsoft
2 121 (9.54%) VMware
3 67 (5.28%) Google
4 44 (3.47%) Apple
4 44 (3.47%) Fortinet
5 39 (3.08%) Fujitsu
5 39 (3.08%) Virgin Media
6 35 (2.76%) Cisco
7 32 (2.52%) Meraki
8 23 (1.81%) HP
9 22 (1.74%) Veeam
10 19 (1.50%) Ubiquiti
11 14 (1.10%) Datto
11 14 (1.10%) Sophos
12 13 (1.03%) Dell
13 10 (0.79%) ConnectWise
13 10 (0.79%) SonicWALL
14 9 (0.71%) Citrix
15 8 (0.63%) Sage
15 8 (0.63%) SAP